Period
to 18 November 2017

The median annual salary for a Service Operations Manager was £56,350 in advertised job vacancies during the 6 months to 18 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Operations Manager
UK
6 months to
18 Nov 2017
Same period 2016 Same period 2015
Rank 1133 1164 1266
Rank change year-on-year +31 +102 +5
Permanent jobs requiring a Service Operations Manager 44 58 48
As % of all permanent IT jobs advertised in the UK 0.025% 0.031% 0.022%
As % of the Job Titles category 0.026% 0.032% 0.023%
Number of salaries quoted 34 53 34
UK median annual salary £56,350 £50,000 £50,000
Median salary % change year-on-year +12.70% - -9.09%
10th Percentile £41,250 £40,913 £41,750
90th Percentile £70,000 £77,500 £65,875
UK excluding London median annual salary £50,198 £50,000 £43,500
% change year-on-year +0.40% +14.94% -17.14%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 171362 183209 211285
% of permanent IT jobs with a recognized job title 95.77% 96.48% 96.46%
Number of salaries quoted 137432 153366 175465
UK median annual salary £48,000 £47,500 £45,000
Median salary % change year-on-year +1.05% +5.56% -
10th Percentile £27,500 £27,000 £26,250
90th Percentile £78,750 £77,500 £75,000
UK excluding London median annual salary £42,500 £42,500 £40,500
% change year-on-year - +4.94% +1.25%

Service Operations Manager
Job Vacancy Trend

Job postings that featured Service Operations Manager in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Service Operations Manager in the UK

Service Operations Manager
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Operations Manager.

Salary trend for Service Operations Manager in the UK

Service Operations Manager
Salary Histogram

The salary distribution of IT jobs citing Service Operations Manager over the 6 months to 18 November 2017.

Salary histogram for Service Operations Manager in the UK

Service Operations Manager
Top 12 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Operations Manager within the UK over the 6 months to 18 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +5 37 £60,000 +20.00% 3
UK excluding London +45 27 £50,198 +0.40% 2
London +3 17 £60,000 +6.67% 1
South East +30 9 £63,750 +27.50% 1
North of England +6 8 £42,500 -16.67% 1
North West -19 6 £42,500 -18.27% 1
Wales - 5 £50,198 -
Yorkshire +34 2 - -
South West -10 2 £45,000 -10.00%
Scotland - 2 - -
Midlands +17 1 £60,000 +34.12%
West Midlands +11 1 £60,000 -22.58%

Service Operations Manager Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 18 November 2017, Service Operations Manager job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Service Operations Manager in the job title.

1 35 (79.55%) ITIL
2 24 (54.55%) Service Delivery
3 17 (38.64%) SLA
4 15 (34.09%) Service Management
4 15 (34.09%) Problem Management
4 15 (34.09%) Incident Management
5 12 (27.27%) Service Design
6 11 (25.00%) Finance
7 10 (22.73%) Operations Management
8 9 (20.45%) Degree
8 9 (20.45%) Line Management
9 8 (18.18%) Agile Software Development
10 7 (15.91%) Retail
10 7 (15.91%) IT Strategy
10 7 (15.91%) Capacity Management
11 6 (13.64%) Continuous Improvement
11 6 (13.64%) ITIL Certification
11 6 (13.64%) Windows
12 5 (11.36%) AIX
12 5 (11.36%) E-Commerce
12 5 (11.36%) Red Hat
12 5 (11.36%) Disaster Recovery
12 5 (11.36%) Analytical Skills
12 5 (11.36%) BPSS Clearance
12 5 (11.36%) Document Management
13 4 (9.09%) Time Management
13 4 (9.09%) Red Hat Enterprise Linux
13 4 (9.09%) Unified Communications
13 4 (9.09%) Virtual Infrastructure
13 4 (9.09%) Acceptance Criteria

Service Operations Manager Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (6.82%) K2 blackpearl
1 3 (6.82%) SharePoint
Applications
1 3 (6.82%) Camtasia
Business Applications
1 3 (6.82%) Dynamics AX
1 3 (6.82%) Visualfiles
2 1 (2.27%) Remedy ITSM
Cloud Services
1 2 (4.55%) IaaS
1 2 (4.55%) PaaS
1 2 (4.55%) SaaS
Communications & Networking
1 4 (9.09%) Unified Communications
2 3 (6.82%) Firewall
2 3 (6.82%) VPN
3 2 (4.55%) Wi-Fi
4 1 (2.27%) Internet
Database & Business Intelligence
1 3 (6.82%) Power BI
General
1 11 (25.00%) Finance
2 7 (15.91%) Retail
3 4 (9.09%) Telecoms
4 3 (6.82%) Legal
5 2 (4.55%) Advertising
6 1 (2.27%) Banking
6 1 (2.27%) Electronics
6 1 (2.27%) Investment Banking
Libraries, Frameworks & Software Standards
1 1 (2.27%) Middleware
Miscellaneous
1 5 (11.36%) Analytical Skills
2 4 (9.09%) Data Centre
3 1 (2.27%) Driving Licence
3 1 (2.27%) Fintech
3 1 (2.27%) Foreign Exchange (FX)
3 1 (2.27%) Mainframe
3 1 (2.27%) Management Information System
3 1 (2.27%) Virtual Team
Operating Systems
1 6 (13.64%) Windows
2 5 (11.36%) AIX
3 4 (9.09%) Linux
3 4 (9.09%) Red Hat Enterprise Linux
4 2 (4.55%) Unix
Processes & Methodologies
1 35 (79.55%) ITIL
2 24 (54.55%) Service Delivery
3 15 (34.09%) Incident Management
3 15 (34.09%) Problem Management
3 15 (34.09%) Service Management
4 12 (27.27%) Service Design
5 10 (22.73%) Operations Management
6 9 (20.45%) Line Management
7 8 (18.18%) Agile Software Development
8 7 (15.91%) Capacity Management
8 7 (15.91%) IT Strategy
9 6 (13.64%) Continuous Improvement
10 5 (11.36%) Disaster Recovery
10 5 (11.36%) Document Management
10 5 (11.36%) E-Commerce
11 4 (9.09%) Acceptance Criteria
11 4 (9.09%) Change Management
11 4 (9.09%) DevOps
11 4 (9.09%) ITSM
11 4 (9.09%) Time Management
Programming Languages
1 3 (6.82%) C
Qualifications
1 9 (20.45%) Degree
2 6 (13.64%) ITIL Certification
3 5 (11.36%) BPSS Clearance
4 3 (6.82%) SC Cleared
4 3 (6.82%) Security Cleared
5 1 (2.27%) HND
5 1 (2.27%) PMI Certification
5 1 (2.27%) PMP
Quality Assurance & Compliance
1 17 (38.64%) SLA
2 1 (2.27%) ISO 9001
2 1 (2.27%) ISO/IEC 20000
System Software
1 3 (6.82%) Active Directory
Vendors
1 5 (11.36%) Red Hat
2 3 (6.82%) AppDynamics
2 3 (6.82%) Dynatrace
3 2 (4.55%) Microsoft
4 1 (2.27%) Citrix
4 1 (2.27%) Remedy
4 1 (2.27%) VMware