Period
to 23 July 2019

The following table provides summary statistics for contract job vacancies with a requirement for Service Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Management over the 6 months to 23 July 2019 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Management
UK
6 months to
23 Jul 2019
Same period 2018 Same period 2017
Rank 106 112 102
Rank change year-on-year +6 -10 -20
Contract jobs citing Service Management 2,060 2,361 2,294
As % of all contract IT jobs advertised in the UK 2.24% 2.29% 2.41%
As % of the Processes & Methodologies category 2.58% 2.64% 2.81%
Number of daily rates quoted 1,213 1,440 1,416
UK median daily rate £450 £440 £425
Median daily rate % change year-on-year +2.27% +3.53% -
10th Percentile £160 £200 £213
90th Percentile £638 £613 £588
UK excluding London median daily rate £425 £425 £401
% change year-on-year - +5.92% +0.31%
Number of hourly rates quoted 122 100 104
UK median hourly rate £17.83 £17.42 £15.95
Median hourly rate % change year-on-year +2.37% +9.20% +13.93%
10th Percentile £11.29 £11.57 £9.25
90th Percentile £45.85 £37.80 £39.38
UK excluding London median hourly rate £18.70 £16.00 £16.75
% change year-on-year +16.84% -4.48% +15.52%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Contract vacancies with a requirement for process or methodology skills 79,989 89,464 81,546
As % of all contract IT jobs advertised in the UK 86.90% 86.63% 85.70%
Number of daily rates quoted 52,626 59,049 53,365
UK median daily rate £475 £450 £445
Median daily rate % change year-on-year +5.56% +1.12% +4.71%
10th Percentile £300 £300 £275
90th Percentile £650 £638 £625
UK excluding London median daily rate £438 £425 £400
% change year-on-year +2.94% +6.25% -
Number of hourly rates quoted 2,281 2,456 2,140
UK median hourly rate £24.70 £21.63 £25.00
Median hourly rate % change year-on-year +14.18% -13.49% +4.17%
10th Percentile £11.85 £11.17 £11.50
90th Percentile £52.50 £50.00 £52.39
UK excluding London median hourly rate £24.00 £20.61 £25.00
% change year-on-year +16.45% -17.56% -

Service Management
Job Vacancy Trend

Job postings citing Service Management as a percentage of all IT jobs advertised.

Job vacancy trend for Service Management in the UK

Service Management
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Management.

Contractor daily rate trend for Service Management in the UK

Service Management
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Service Management over the 6 months to 23 July 2019.

Contractor daily rate histogram for Service Management in the UK

Service Management
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Management.

Contractor hourly rate trend for Service Management in the UK

Service Management
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing Service Management over the 6 months to 23 July 2019.

Contractor hourly rate histogram for Service Management in the UK

Service Management
Top 16 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the UK over the 6 months to 23 July 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -1 1,852 £450 - 458
UK excluding London +2 1,295 £425 - 375
London +4 722 £488 +2.63% 109
South East +9 432 £420 -6.67% 96
North of England -6 249 £413 +3.13% 112
South West +12 197 £450 +7.14% 47
Scotland +53 148 £425 +41.67% 18
North West -12 148 £400 - 67
Midlands -35 145 £400 -11.11% 70
West Midlands -35 99 £420 -6.67% 47
East of England -24 96 £428 +6.88% 23
Yorkshire +35 89 £413 +0.61% 34
East Midlands -10 46 £375 -16.67% 23
Wales +11 26 £425 +41.67% 9
North East -26 13 £400 +14.29% 11
Northern Ireland - 3 £381 -

For the 6 months to 23 July 2019, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads with a requirement for Service Management.

1 1,220 (59.22%) ITIL
2 601 (29.17%) ITSM
3 416 (20.19%) Microsoft
4 412 (20.00%) Windows
5 397 (19.27%) Finance
6 379 (18.40%) Agile Software Development
7 352 (17.09%) Security Cleared
7 352 (17.09%) Service Delivery
8 299 (14.51%) ServiceNow
9 273 (13.25%) Active Directory
10 238 (11.55%) SC Cleared
11 227 (11.02%) Analytical Skills
12 218 (10.58%) Service Design
13 215 (10.44%) ITIL V3
13 215 (10.44%) SLA
14 214 (10.39%) Incident Management
15 212 (10.29%) Change Management
16 198 (9.61%) Microsoft Office
17 195 (9.47%) Stakeholder Management
18 192 (9.32%) DevOps
19 185 (8.98%) Project Management
19 185 (8.98%) Problem Management
20 169 (8.20%) Telecoms
21 163 (7.91%) Problem-Solving
22 161 (7.82%) Configuration Management
23 159 (7.72%) Microsoft Azure
24 158 (7.67%) Office 365
25 151 (7.33%) Degree
26 139 (6.75%) Cisco
27 137 (6.65%) Linux

Service Management
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 85 (4.13%) SharePoint
2 76 (3.69%) MS Exchange
3 62 (3.01%) Skype for Business
4 38 (1.84%) CMS
5 31 (1.50%) Confluence
6 27 (1.31%) Exchange Server 2010
7 17 (0.83%) OpenStack
7 17 (0.83%) WebLogic
8 15 (0.73%) JBoss
9 14 (0.68%) IBM Notes
9 14 (0.68%) IIS
10 12 (0.58%) Exchange Server 2013
11 11 (0.53%) WebSphere
12 10 (0.49%) Blackberry Enterprise Server
13 7 (0.34%) Documentum
14 5 (0.24%) SharePoint Server
14 5 (0.24%) Tomcat
15 4 (0.19%) Exchange Server 2003
15 4 (0.19%) SAS
16 3 (0.15%) Apache
Applications
1 198 (9.61%) Microsoft Office
2 84 (4.08%) Microsoft Excel
3 50 (2.43%) Microsoft PowerPoint
4 20 (0.97%) MS Visio
5 19 (0.92%) Microsoft Project
6 4 (0.19%) Acrobat
7 3 (0.15%) SPSS
7 3 (0.15%) Windchill
8 1 (0.049%) Adobe Creative Suite
8 1 (0.049%) Chatbot
8 1 (0.049%) S-PLUS
8 1 (0.049%) Spreadsheet
Business Applications
1 45 (2.18%) Remedy ITSM
2 27 (1.31%) Dynamics CRM
3 12 (0.58%) assyst
4 6 (0.29%) Eloqua
4 6 (0.29%) Salesforce.com CRM
5 5 (0.24%) Dynamics AX
6 4 (0.19%) Oracle ERP
7 3 (0.15%) NetSuite
8 2 (0.097%) Dynamics NAV
8 2 (0.097%) Eikon
8 2 (0.097%) Oracle General Ledger
8 2 (0.097%) SAP BPC
8 2 (0.097%) SAP Oil and Gas
9 1 (0.049%) Hyperion Planning
9 1 (0.049%) Markit EDM
9 1 (0.049%) Oracle Retail
9 1 (0.049%) SAP ERP
9 1 (0.049%) SAP HCM
9 1 (0.049%) SAP S/4HANA
9 1 (0.049%) Sparx Enterprise Architect
Cloud Services
1 159 (7.72%) Microsoft Azure
2 158 (7.67%) Office 365
3 134 (6.50%) Amazon AWS
4 70 (3.40%) IaaS
5 54 (2.62%) SaaS
6 46 (2.23%) PaaS
7 33 (1.60%) Dynamics 365
8 18 (0.87%) Azure Stack
9 15 (0.73%) Azure Active Directory
9 15 (0.73%) Power Platform
10 13 (0.63%) OpenShift
11 11 (0.53%) Azure ExpressRoute
11 11 (0.53%) Cloud Computing
12 10 (0.49%) AWS CloudFormation
13 9 (0.44%) Google Cloud Platform
13 9 (0.44%) OneDrive
14 8 (0.39%) Slack
15 7 (0.34%) Amazon CloudWatch
15 7 (0.34%) Datadog
16 6 (0.29%) Amazon EC2
Communications & Networking
1 109 (5.29%) Firewall
2 91 (4.42%) LAN
3 90 (4.37%) DNS
4 86 (4.17%) WAN
5 65 (3.16%) Skype
6 60 (2.91%) SAN
7 59 (2.86%) DHCP
7 59 (2.86%) VPN
8 57 (2.77%) TCP/IP
9 40 (1.94%) Wireless
10 38 (1.84%) Network Security
11 30 (1.46%) Internet
12 29 (1.41%) VoIP
13 25 (1.21%) MPLS
14 24 (1.17%) Intranet
15 23 (1.12%) Unified Communications
16 22 (1.07%) Cisco IOS
16 22 (1.07%) Radio Access Network
17 19 (0.92%) Remote Desktop
18 15 (0.73%) 4G
Database & Business Intelligence
1 52 (2.52%) SQL Server
2 24 (1.17%) Oracle Database
3 21 (1.02%) MySQL
4 18 (0.87%) MariaDB
4 18 (0.87%) Relational Database
5 17 (0.83%) Amazon RDS
6 16 (0.78%) Big Data
7 15 (0.73%) Data Lake
7 15 (0.73%) SQL Server Integration Services
8 14 (0.68%) Amazon Aurora
8 14 (0.68%) Power BI
9 13 (0.63%) BusinessObjects
10 12 (0.58%) Data Warehouse
11 10 (0.49%) SQL Server Reporting Services
12 9 (0.44%) Oracle Database 12c
13 8 (0.39%) Oracle Reports
14 7 (0.34%) DB2
14 7 (0.34%) Pentaho
15 6 (0.29%) BusinessObjects Web Intelligence
15 6 (0.29%) MongoDB
Development Applications
1 68 (3.30%) JIRA
2 41 (1.99%) Jenkins
3 31 (1.50%) Git (software)
4 18 (0.87%) Selenium
5 16 (0.78%) SonarQube
6 13 (0.63%) Cucumber
7 12 (0.58%) MSI
7 12 (0.58%) WebDriver
8 11 (0.53%) JMeter
9 10 (0.49%) Visual Studio
10 9 (0.44%) Gatling
10 9 (0.44%) GitLab
10 9 (0.44%) Sonatype Nexus
11 8 (0.39%) Ant
12 7 (0.34%) Bitbucket
12 7 (0.34%) Eclipse
12 7 (0.34%) Team Foundation Server
13 4 (0.19%) Oracle APEX
13 4 (0.19%) Spinnaker
13 4 (0.19%) Subversion
General
1 397 (19.27%) Finance
2 169 (8.20%) Telecoms
3 91 (4.42%) Banking
4 53 (2.57%) Retail
5 51 (2.48%) Legal
6 43 (2.09%) Marketing
7 34 (1.65%) Manufacturing
8 29 (1.41%) Law
9 26 (1.26%) Electronics
10 23 (1.12%) Military
11 22 (1.07%) Investment Banking
12 21 (1.02%) Billing
13 17 (0.83%) Pharmaceutical
14 16 (0.78%) Financial Institution
15 9 (0.44%) Back Office
16 7 (0.34%) Games
17 6 (0.29%) Publishing
18 3 (0.15%) French Language
19 2 (0.097%) General Ledger
19 2 (0.097%) Retail Banking
Job Titles
1 352 (17.09%) Analyst
2 274 (13.30%) Service Manager
3 239 (11.60%) Architect
4 162 (7.86%) Service Analyst
5 115 (5.58%) Developer
6 107 (5.19%) Delivery Manager
7 104 (5.05%) Service Desk Analyst
8 88 (4.27%) Consultant
8 88 (4.27%) IT Manager
9 85 (4.13%) Services Delivery Manager
10 76 (3.69%) Project Manager
10 76 (3.69%) Transition Manager
11 72 (3.50%) Service Transition Manager
12 67 (3.25%) Business Analyst
13 62 (3.01%) ServiceNow Developer
14 60 (2.91%) Support Analyst
15 57 (2.77%) Support Engineer
16 56 (2.72%) Desktop Support
17 52 (2.52%) Network Engineer
18 50 (2.43%) Solutions Architect
Libraries, Frameworks & Software Standards
1 78 (3.79%) Web Services
2 62 (3.01%) HTML
3 56 (2.72%) XML
4 55 (2.67%) .NET
5 48 (2.33%) CSS
6 39 (1.89%) Ajax
7 37 (1.80%) LDAP
8 33 (1.60%) AngularJS
8 33 (1.60%) RESTful
9 25 (1.21%) Middleware
10 23 (1.12%) REST
11 22 (1.07%) J2EE
12 17 (0.83%) SOAP
13 14 (0.68%) Node.js
14 12 (0.58%) .NET Framework
15 11 (0.53%) Gherkin
15 11 (0.53%) XHTML
16 10 (0.49%) SAML
17 9 (0.44%) Oracle Fusion
18 8 (0.39%) Software Packaging
Miscellaneous
1 227 (11.02%) Analytical Skills
2 105 (5.10%) Management Information System
3 94 (4.56%) Data Centre
4 83 (4.03%) CMDB
5 63 (3.06%) User Experience
6 57 (2.77%) Self-Motivation
7 43 (2.09%) Virtual Team
8 32 (1.55%) NHS
9 27 (1.31%) Blackberry
10 25 (1.21%) Public Cloud
11 23 (1.12%) Hybrid Cloud
12 20 (0.97%) Replication
13 16 (0.78%) PMI
14 15 (0.73%) Private Cloud
15 14 (0.68%) Enterprise Software
15 14 (0.68%) PKI
16 12 (0.58%) iPhone
16 12 (0.58%) Video Conferencing
17 10 (0.49%) CCTV
17 10 (0.49%) Smartphone
Operating Systems
1 412 (20.00%) Windows
2 137 (6.65%) Linux
3 136 (6.60%) Windows 10
4 117 (5.68%) Windows 7
5 96 (4.66%) Windows Server
6 77 (3.74%) Windows Server 2012
7 70 (3.40%) Red Hat Enterprise Linux
7 70 (3.40%) Unix
8 41 (1.99%) Windows Server 2008
9 40 (1.94%) CentOS
10 22 (1.07%) Android
10 22 (1.07%) Apple iOS
11 17 (0.83%) Mac OS
11 17 (0.83%) Solaris
12 14 (0.68%) AIX
13 13 (0.63%) Windows Server 2003
14 12 (0.58%) Mac OS X
14 12 (0.58%) Windows 8
15 8 (0.39%) Windows XP
16 4 (0.19%) Ubuntu
Processes & Methodologies
1 1,220 (59.22%) ITIL
2 601 (29.17%) ITSM
3 379 (18.40%) Agile Software Development
4 352 (17.09%) Service Delivery
5 218 (10.58%) Service Design
6 215 (10.44%) ITIL V3
7 214 (10.39%) Incident Management
8 212 (10.29%) Change Management
9 195 (9.47%) Stakeholder Management
10 192 (9.32%) DevOps
11 185 (8.98%) Problem Management
11 185 (8.98%) Project Management
12 163 (7.91%) Problem-Solving
13 161 (7.82%) Configuration Management
14 134 (6.50%) Migration
15 130 (6.31%) PRINCE2
16 129 (6.26%) Continuous Improvement
17 116 (5.63%) Release Management
18 108 (5.24%) Mentoring
19 96 (4.66%) Risk Management
Programming Languages
1 129 (6.26%) SQL
2 86 (4.17%) Java
3 85 (4.13%) JavaScript
3 85 (4.13%) PowerShell
4 72 (3.50%) Python
5 47 (2.28%) C
6 38 (1.84%) Bash Shell
7 36 (1.75%) C#
8 21 (1.02%) Perl
9 18 (0.87%) PHP
10 14 (0.68%) Ruby
11 11 (0.53%) Shell Script
11 11 (0.53%) T-SQL
12 9 (0.44%) Objective-C
13 8 (0.39%) Korn
14 7 (0.34%) C++
14 7 (0.34%) VBA
15 6 (0.29%) PL/SQL
16 5 (0.24%) TypeScript
17 3 (0.15%) Java 8
Qualifications
1 352 (17.09%) Security Cleared
2 238 (11.55%) SC Cleared
3 151 (7.33%) Degree
4 118 (5.73%) ITIL Certification
5 109 (5.29%) DV Cleared
6 85 (4.13%) Cisco Certification
7 75 (3.64%) Microsoft Certification
8 47 (2.28%) CCNA
9 44 (2.14%) MCSE
10 41 (1.99%) CCNP
11 37 (1.80%) MCSA
12 34 (1.65%) ITIL Foundation Certificate
13 31 (1.50%) MCP
14 28 (1.36%) BPSS Clearance
14 28 (1.36%) ISEB
15 24 (1.17%) PMI Certification
16 23 (1.12%) CISSP
17 18 (0.87%) Computer Science Degree
18 17 (0.83%) PRINCE2 Certification
19 15 (0.73%) Citrix Certification
Quality Assurance & Compliance
1 215 (10.44%) SLA
2 68 (3.30%) QA
3 33 (1.60%) PMO
4 24 (1.17%) ISO/IEC 20000
4 24 (1.17%) NIST
5 23 (1.12%) ISO/IEC 27001
6 19 (0.92%) Data Quality
7 18 (0.87%) GDPR
7 18 (0.87%) NCSC
8 15 (0.73%) COBIT
9 12 (0.58%) Disclosure Scotland
10 11 (0.53%) Sarbanes-Oxley
11 9 (0.44%) GxP
11 9 (0.44%) ISO 9001
11 9 (0.44%) JSP 440
12 6 (0.29%) Cyber Essentials
12 6 (0.29%) HMG Security Policy Framework
12 6 (0.29%) ISO/IEC 19770
13 5 (0.24%) Government Security Classifications
13 5 (0.24%) PSD2
System Software
1 273 (13.25%) Active Directory
2 74 (3.59%) VMware Infrastructure
3 42 (2.04%) Hyper-V
4 34 (1.65%) Virtual Desktop
5 33 (1.60%) Virtual Machines
6 31 (1.50%) Docker
7 30 (1.46%) XenApp
8 29 (1.41%) VMware ESXi
9 25 (1.21%) XenDesktop
10 23 (1.12%) Microsoft App-V
11 21 (1.02%) Virtual Servers
12 14 (0.68%) vSphere
13 13 (0.63%) VMware NSX
14 8 (0.39%) Oracle RAC
14 8 (0.39%) VMware Workstation
15 7 (0.34%) vCloud
16 6 (0.29%) BitLocker
16 6 (0.29%) ProxySG
17 5 (0.24%) Firmware
18 3 (0.15%) Terminal Server
Systems Management
1 90 (4.37%) SCCM
2 59 (2.86%) Ansible
3 52 (2.52%) Puppet
4 50 (2.43%) Terraform
5 31 (1.50%) Single Sign-On
6 29 (1.41%) SCOM
7 23 (1.12%) Kubernetes
8 18 (0.87%) SCVMM
8 18 (0.87%) Systems Management Server (SMS)
9 16 (0.78%) AirWatch
9 16 (0.78%) Microsoft Intune
9 16 (0.78%) Norton AntiVirus
9 16 (0.78%) vRealize
10 15 (0.73%) Packer
11 13 (0.63%) Opscode Chef
12 9 (0.44%) Symantec Endpoint Protection
12 9 (0.44%) Tivoli
13 8 (0.39%) Cisco CUCM
13 8 (0.39%) Cisco UCCX
13 8 (0.39%) Data Guard
Vendors
1 416 (20.19%) Microsoft
2 299 (14.51%) ServiceNow
3 139 (6.75%) Cisco
4 127 (6.17%) VMware
5 94 (4.56%) Citrix
5 94 (4.56%) Remedy
6 91 (4.42%) Oracle
7 55 (2.67%) SAP
8 47 (2.28%) IBM
9 46 (2.23%) Red Hat
10 42 (2.04%) BMC
11 40 (1.94%) HP
12 37 (1.80%) Splunk
13 33 (1.60%) Ivanti
14 32 (1.55%) Dell
15 29 (1.41%) NetApp
16 27 (1.31%) Apple
16 27 (1.31%) Juniper
17 26 (1.26%) CheckPoint
17 26 (1.26%) Google