The following table provides summary statistics for contract job vacancies with a requirement for Service Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Management over the 3 months to 29 March 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Management
UK
3 months to
29 Mar 2017
Same period 2016 Same period 2015
Rank 89 84 74
Rank change year-on-year -5 -10  
Contract jobs citing Service Management 1159 1350 1384
As % of all contract IT jobs advertised in the UK 2.56% 2.51% 2.59%
As % of the Processes & Methodologies category 3.08% 3.03% 3.25%
Number of daily rates quoted 713 829 774
Median daily rate £425 £420 £400
Median daily rate % change year-on-year +1.19% +5.00%  
90% offered a daily rate of more than £235 £240 £215
10% offered a daily rate of more than £575 £553 £550
UK excluding London median daily rate £406 £399 £358
% change year-on-year +1.64% +11.60%  
Number of hourly rates quoted 37 36 54
Median hourly rate £15.90 £14.00 £15.00
Median hourly rate % change year-on-year +13.57% -6.66%  
90% offered a hourly rate of more than £9.11 £11.70 £12.10
10% offered a hourly rate of more than £31.79 £21.12 £42.50
UK excluding London median hourly rate £15.90 £14.00 £13.35
% change year-on-year +13.57% +4.86%  

Service Management is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for process and methodology skills.

Contract Process & Methodology Skills
UK
Contract job vacancies with a requirement for process and methodology skills 37580 44576 42623
As % of all contract IT job vacancies advertised in the UK 83.08% 82.82% 79.74%
Number of daily rates quoted 24839 29287 26403
Median daily rate £450 £430 £418
Median daily rate % change year-on-year +4.77% +2.87%  
90% offered a daily rate of more than £300 £300 £275
10% offered a daily rate of more than £600 £600 £575
UK excluding London median daily rate £410 £400 £396
% change year-on-year +2.50% +1.01%  
Number of hourly rates quoted 953 1111 1229
Median hourly rate £35.00 £37.50 £28.25
Median hourly rate % change year-on-year -6.66% +32.74%  
90% offered a hourly rate of more than £13.00 £13.00 £12.10
10% offered a hourly rate of more than £53.00 £55.00 £49.50
UK excluding London median hourly rate £35.75 £38.50 £30.00
% change year-on-year -7.14% +28.33%  

Service Management
Job Vacancy Trend

The job posting trend of jobs advertised citing Service Management as a proportion of all contract or permanent IT jobs with a match in the Processes & Methodologies category.

Job vacancy trend for Service Management in the UK

Service Management
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Management.

Contractor daily rate trend for Service Management in the UK

Service Management
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Service Management over the 3 months to 29 March 2017.

Contractor daily rate histogram for Service Management in the UK

Service Management
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Management.

Contractor hourly rate trend for Service Management in the UK

Service Management
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing Service Management over the 3 months to 29 March 2017.

Contractor hourly rate histogram for Service Management in the UK

Service Management
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the UK over the 3 months to 29 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -5 1066 £450 +7.14% 183
London +8 462 £475 +5.49% 61
South East +1 291 £463 +15.62% 28
Hampshire +9 118 £475 +26.66% 8
West Midlands -13 67 £424 +5.93% 16
Berkshire -6 57 £463 +8.82% 9
North West +3 56 £375 +15.83% 16
Scotland +29 55 £331 -22.05% 9
City of London +2 55 £475 +5.55% 15
East of England 0 55 £371 -4.19% 18
Buckinghamshire +5 53 £411 -0.36% 3
North East +6 45 £388 +24.00% 6
Tyne and Wear +2 40 £388 +32.47% 6
Milton Keynes +2 40 £456 +10.42% 3
Yorkshire +13 39 £405 -10.00% 13
Newcastle upon Tyne +1 38 £388 +33.62% 5
Manchester +14 31 £325 +1.16% 11
West Yorkshire +16 27 £425 -5.55% 7
South West -48 27 £471 +34.64% 22
Edinburgh +14 25 £410 -8.88% 5
East Midlands -21 23 £356 -10.93% 3
Birmingham +1 22 £419 +11.66% 4
Fareham +3 21 £488 -22.00% 1
Surrey -15 21 £514 +28.50% 4
Basingstoke +9 17 £235 -44.04% 1
Coventry +6 17 £410 -14.58% 3
Wales +5 17 £313 -3.84% 14
Bedfordshire +13 16 £325 - 2
Glasgow +10 16 £314 +213.75% 3
Hook +14 14 £425 -1.16%

For the 6 months to 29 March 2017, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads with a requirement for Service Management.

1 1536 (62.26%) ITIL
2 652 (26.43%) ITSM
3 558 (22.62%) Security Cleared
4 448 (18.16%) Finance
5 447 (18.12%) Agile Software Development
6 439 (17.79%) Windows
7 427 (17.31%) SC Cleared
8 425 (17.23%) Service Delivery
9 417 (16.90%) Microsoft
10 359 (14.55%) Project Management
11 335 (13.58%) Change Management
12 285 (11.55%) Linux
13 280 (11.35%) SLA
13 280 (11.35%) ITIL V3
14 264 (10.70%) MS Excel
15 251 (10.17%) ServiceNow
16 245 (9.93%) Analytical Skills
17 243 (9.85%) VMware
18 241 (9.77%) Service Design
19 230 (9.32%) Problem Management
20 229 (9.28%) Stakeholder Management
21 225 (9.12%) Active Directory
22 210 (8.51%) PRINCE2
23 201 (8.15%) Cisco
24 200 (8.11%) ITIL Certification
24 200 (8.11%) Configuration Management
25 199 (8.07%) Degree
26 184 (7.46%) Incident Management
27 183 (7.42%) Scrum
28 176 (7.13%) DevOps

Service Management
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 73 (2.96%) CMS
1 73 (2.96%) SharePoint
1 73 (2.96%) WebSphere
2 67 (2.72%) Confluence
3 58 (2.35%) MS Exchange
4 36 (1.46%) Apache
5 34 (1.38%) Skype for Business
6 31 (1.26%) Elasticsearch
7 24 (0.97%) Exchange Server 2010
8 23 (0.93%) BizTalk Server
9 17 (0.69%) Blackberry Enterprise Server
9 17 (0.69%) IBM Notes
10 16 (0.65%) IIS
10 16 (0.65%) SAS
11 15 (0.61%) nginx
11 15 (0.61%) Tomcat
11 15 (0.61%) WebLogic
12 13 (0.53%) Exchange Server 2013
13 12 (0.49%) WebSphere Application Server
14 11 (0.45%) JBoss
Applications
1 264 (10.70%) MS Excel
2 164 (6.65%) MS Office
3 81 (3.28%) MS PowerPoint
4 30 (1.22%) MS Visio
5 21 (0.85%) MS Project
6 18 (0.73%) HipChat
7 8 (0.32%) Spreadsheet
Business Applications
1 62 (2.51%) Remedy ITSM
2 17 (0.69%) Dynamics CRM
3 14 (0.57%) SAP Oil and Gas
4 10 (0.41%) SAP CRM
4 10 (0.41%) SAP ERP
5 7 (0.28%) Maximo
6 6 (0.24%) assyst
6 6 (0.24%) Oracle EBS
7 5 (0.20%) Oracle Applications
7 5 (0.20%) Unit4 Business World
8 4 (0.16%) Infor M3
8 4 (0.16%) Lorenzo
9 3 (0.12%) SAP GRC
9 3 (0.12%) Staffware
10 2 (0.081%) Cognos TM1
10 2 (0.081%) Oracle BPM
10 2 (0.081%) Oracle ERP
10 2 (0.081%) SAP FI
10 2 (0.081%) SAP SD
11 1 (0.041%) Workfront
Cloud Services
1 169 (6.85%) IaaS
2 139 (5.63%) PaaS
3 91 (3.69%) SaaS
4 83 (3.36%) Amazon AWS
5 73 (2.96%) Office 365
6 37 (1.50%) Microsoft Azure
7 20 (0.81%) Cloud Computing
8 9 (0.36%) OneDrive
9 8 (0.32%) Google Drive
10 7 (0.28%) G Suite
11 6 (0.24%) Amazon EC2
11 6 (0.24%) GitHub
12 5 (0.20%) IBM Cloud
12 5 (0.20%) SoftLayer
13 4 (0.16%) Amazon CloudWatch
13 4 (0.16%) Amazon ELB
13 4 (0.16%) Amazon S3
13 4 (0.16%) CloudSense
13 4 (0.16%) Virtual Private Cloud
14 3 (0.12%) Yammer
Communications & Networking
1 165 (6.69%) WAN
2 163 (6.61%) Firewall
3 155 (6.28%) LAN
4 112 (4.54%) DNS
5 92 (3.73%) Wireless
6 62 (2.51%) TCP/IP
7 55 (2.23%) VPN
8 48 (1.95%) Cisco Nexus
9 47 (1.91%) Internet
10 46 (1.86%) Network Security
11 40 (1.62%) BIG-IP
12 36 (1.46%) DHCP
13 35 (1.42%) LDAP
13 35 (1.42%) SAN
14 33 (1.34%) SSL
15 30 (1.22%) Skype
15 30 (1.22%) Wi-Fi
16 29 (1.18%) IPsec
17 28 (1.13%) VoIP
18 26 (1.05%) SSH
Database & Business Intelligence
1 71 (2.88%) SQL Server
2 65 (2.63%) Oracle Database
3 48 (1.95%) PostgreSQL
4 38 (1.54%) Hadoop
5 37 (1.50%) Relational Database
6 36 (1.46%) Oracle Database 11g
7 32 (1.30%) Data Warehouse
8 24 (0.97%) Big Data
9 17 (0.69%) MySQL
10 15 (0.61%) MongoDB
11 14 (0.57%) DB2
11 14 (0.57%) Oracle Database 12c
11 14 (0.57%) Oracle Reports
12 12 (0.49%) SQL Server Integration Services
13 11 (0.45%) SQL Server 2012
14 9 (0.36%) Oracle BI EE
15 8 (0.32%) BusinessObjects
15 8 (0.32%) Oracle Database 10g
15 8 (0.32%) SQL Server 2008
16 7 (0.28%) Apache Hive
Development Applications
1 90 (3.65%) JIRA
2 80 (3.24%) Jenkins
3 71 (2.88%) Git (software)
4 41 (1.66%) Sonatype Nexus
5 34 (1.38%) JUnit
5 34 (1.38%) Maven
6 33 (1.34%) Ant
7 29 (1.18%) SonarQube
7 29 (1.18%) Team Foundation Server
8 25 (1.01%) Liquibase
9 18 (0.73%) Bitbucket
9 18 (0.73%) JIRA Agile
10 13 (0.53%) TeamCity
10 13 (0.53%) Visual Studio
11 12 (0.49%) Subversion
12 11 (0.45%) Oracle Forms
13 10 (0.41%) NUnit
13 10 (0.41%) Vagrant
14 9 (0.36%) Oracle APEX
15 7 (0.28%) HP UFT
General
1 448 (18.16%) Finance
2 134 (5.43%) Telecoms
3 96 (3.89%) Banking
4 84 (3.40%) Retail
5 51 (2.07%) Legal
6 44 (1.78%) Marketing
7 42 (1.70%) Law
8 39 (1.58%) Manufacturing
9 32 (1.30%) Billing
10 29 (1.18%) Pharmaceutical
11 26 (1.05%) Back Office
12 22 (0.89%) Financial Institution
13 17 (0.69%) Military
14 15 (0.61%) Investment Banking
15 14 (0.57%) Electronics
16 9 (0.36%) French Language
17 8 (0.32%) Retail Banking
18 7 (0.28%) Front Office
18 7 (0.28%) German Language
19 5 (0.20%) Aerospace
Job Titles
1 479 (19.42%) Analyst
2 281 (11.39%) Service Manager
3 228 (9.24%) Architect
4 177 (7.17%) Service Analyst
5 152 (6.16%) Developer
6 151 (6.12%) Consultant
7 126 (5.11%) Project Manager
8 114 (4.62%) Service Desk Analyst
9 105 (4.26%) Business Analyst
9 105 (4.26%) Delivery Manager
10 94 (3.81%) Network Engineer
10 94 (3.81%) Services Delivery Manager
11 90 (3.65%) Support Analyst
12 82 (3.32%) IT Manager
13 78 (3.16%) ServiceNow Developer
14 69 (2.80%) Service Architect
15 68 (2.76%) ITIL Manager
16 59 (2.39%) Transition Manager
17 50 (2.03%) Service Transition Manager
17 50 (2.03%) Solutions Architect
Libraries, Frameworks & Software Standards
1 99 (4.01%) HTML
2 93 (3.77%) XML
3 78 (3.16%) CSS
4 76 (3.08%) Web Services
5 42 (1.70%) Middleware
6 38 (1.54%) .NET
6 38 (1.54%) Software Packaging
7 31 (1.26%) JSON
8 30 (1.22%) Ajax
8 30 (1.22%) Elastic Stack
9 28 (1.13%) SOAP
10 25 (1.01%) AngularJS
10 25 (1.01%) MCollective
11 22 (0.89%) REST
11 22 (0.89%) XSLT
12 17 (0.69%) HTML5
13 16 (0.65%) Twitter Bootstrap
14 14 (0.57%) .NET Framework
14 14 (0.57%) RSS
15 13 (0.53%) jQuery
Miscellaneous
1 245 (9.93%) Analytical Skills
2 149 (6.04%) Data Centre
3 143 (5.80%) Management Information System
4 116 (4.70%) CMDB
5 56 (2.27%) Computer Science
6 38 (1.54%) Virtual Team
7 37 (1.50%) User Experience
8 35 (1.42%) Tandem
9 30 (1.22%) Blackberry
10 29 (1.18%) NHS
11 27 (1.09%) Mainframe
12 19 (0.77%) Client/Server
13 16 (0.65%) Smartphone
14 15 (0.61%) Public Cloud
15 14 (0.57%) CESG
15 14 (0.57%) Equities
15 14 (0.57%) Web 2.0
16 13 (0.53%) Fat Client
16 13 (0.53%) Replication
16 13 (0.53%) Thin Client
Operating Systems
1 439 (17.79%) Windows
2 285 (11.55%) Linux
3 137 (5.55%) Unix
4 121 (4.90%) Windows Server
5 79 (3.20%) Windows 7
6 78 (3.16%) Windows XP
7 69 (2.80%) AIX
8 59 (2.39%) Red Hat Enterprise Linux
8 59 (2.39%) Windows Server 2008
9 56 (2.27%) Windows Server 2012
10 55 (2.23%) CentOS
11 49 (1.99%) Windows 2000
12 40 (1.62%) Windows Server 2003
13 36 (1.46%) Windows 10
14 24 (0.97%) Android
15 22 (0.89%) Windows 8
16 19 (0.77%) Apple iOS
16 19 (0.77%) Mac OS X
17 17 (0.69%) Ubuntu
18 14 (0.57%) VME
Processes & Methodologies
1 1536 (62.26%) ITIL
2 652 (26.43%) ITSM
3 447 (18.12%) Agile Software Development
4 425 (17.23%) Service Delivery
5 359 (14.55%) Project Management
6 335 (13.58%) Change Management
7 280 (11.35%) ITIL V3
8 241 (9.77%) Service Design
9 230 (9.32%) Problem Management
10 229 (9.28%) Stakeholder Management
11 210 (8.51%) PRINCE2
12 200 (8.11%) Configuration Management
13 184 (7.46%) Incident Management
14 183 (7.42%) Scrum
15 176 (7.13%) DevOps
16 168 (6.81%) Continuous Improvement
17 137 (5.55%) Migration
17 137 (5.55%) Release Management
18 108 (4.38%) Workflow
19 92 (3.73%) Root Cause Analysis
Programming Languages
1 153 (6.20%) SQL
2 111 (4.50%) JavaScript
3 90 (3.65%) Java
4 82 (3.32%) PowerShell
5 59 (2.39%) Python
6 45 (1.82%) Shell Script
7 39 (1.58%) C
8 33 (1.34%) PHP
9 31 (1.26%) C#
9 31 (1.26%) Perl
10 30 (1.22%) Ruby
11 25 (1.01%) Bash Shell
12 15 (0.61%) PL/SQL
12 15 (0.61%) VBScript
13 13 (0.53%) COBOL
13 13 (0.53%) Korn
14 11 (0.45%) JCL
15 9 (0.36%) T-SQL
16 8 (0.32%) Groovy
16 8 (0.32%) VB
Qualifications
1 558 (22.62%) Security Cleared
2 427 (17.31%) SC Cleared
3 200 (8.11%) ITIL Certification
4 199 (8.07%) Degree
5 115 (4.66%) Cisco Certification
6 87 (3.53%) DV Cleared
7 66 (2.68%) CCNP
8 65 (2.63%) Microsoft Certification
9 60 (2.43%) CCIE
10 48 (1.95%) ISEB
11 45 (1.82%) CCSA
11 45 (1.82%) CCSE
11 45 (1.82%) JNCIA
12 43 (1.74%) CCDP
12 43 (1.74%) JNCIE
13 42 (1.70%) CCIP
14 40 (1.62%) CCNA
15 37 (1.50%) CISSP
16 34 (1.38%) BPSS Clearance
17 32 (1.30%) HP ASE
Quality Assurance & Compliance
1 280 (11.35%) SLA
2 56 (2.27%) QA
3 43 (1.74%) ISO/IEC 27001
3 43 (1.74%) PMO
4 35 (1.42%) Disclosure Scotland
5 34 (1.38%) COBIT
6 27 (1.09%) PCI DSS
7 10 (0.41%) ISO/IEC 20000
8 9 (0.36%) ISO 9001
9 8 (0.32%) Data Quality
9 8 (0.32%) HL7
9 8 (0.32%) Sarbanes-Oxley
10 7 (0.28%) RMADS
11 6 (0.24%) ISO22301
11 6 (0.24%) PMBOK
12 5 (0.20%) GxP
13 4 (0.16%) ISO19770
14 3 (0.12%) GAMP
14 3 (0.12%) JSP 440
15 2 (0.081%) MiFID
System Software
1 225 (9.12%) Active Directory
2 123 (4.99%) VMware Infrastructure
3 45 (1.82%) vSphere
4 44 (1.78%) Docker
5 42 (1.70%) vCloud
6 38 (1.54%) Hyper-V
7 31 (1.26%) Virtual Desktop
8 30 (1.22%) VMware ESXi
9 29 (1.18%) Postfix
9 29 (1.18%) Squid
10 21 (0.85%) Virtual Machines
11 13 (0.53%) XenApp
12 11 (0.45%) Time Sharing Option
12 11 (0.45%) VMware ESX
13 10 (0.41%) Microsoft App-V
14 9 (0.36%) XenDesktop
15 8 (0.32%) RACF
15 8 (0.32%) VMware Workstation
16 6 (0.24%) ACF2
16 6 (0.24%) Oracle RAC
Systems Management
1 89 (3.61%) Puppet
2 56 (2.27%) SCCM
3 53 (2.15%) FortiGate
4 41 (1.66%) Ansible
5 36 (1.46%) Terraform
6 35 (1.42%) ZABBIX
7 31 (1.26%) Kibana
8 30 (1.22%) logstash
9 29 (1.18%) SCOM
10 26 (1.05%) Kubernetes
11 25 (1.01%) Docker Swarm
11 25 (1.01%) Rancher
12 23 (0.93%) Tivoli
13 19 (0.77%) Opscode Chef
14 14 (0.57%) Consul
14 14 (0.57%) Netcool
14 14 (0.57%) Packer
14 14 (0.57%) WSUS
15 13 (0.53%) HAProxy
16 12 (0.49%) NetBackup
Vendors
1 417 (16.90%) Microsoft
2 251 (10.17%) ServiceNow
3 243 (9.85%) VMware
4 201 (8.15%) Cisco
5 166 (6.73%) HP
6 146 (5.92%) Oracle
7 116 (4.70%) Remedy
8 85 (3.45%) CheckPoint
9 77 (3.12%) Juniper
10 76 (3.08%) SAP
11 73 (2.96%) BMC
11 73 (2.96%) Citrix
12 69 (2.80%) IBM
13 64 (2.59%) F5
14 55 (2.23%) Red Hat
15 54 (2.19%) CA
16 50 (2.03%) Fortinet
17 49 (1.99%) Riverbed
18 34 (1.38%) Aruba
19 33 (1.34%) SolarWinds
West End
Capita Defence & Security Resourcing
Posted: 10 hours ago
London
Executive Resource Group
Rate: £400 - £500 per day
Posted: 11 hours ago
Bedfordshire
HAYS INFORMATION TECHNOLOGY
Rate: Market Rate
Posted: 2 hours ago
Manchester, Lancashire
Hydrogen Group
Rate: £35000.00 - £65000.00 per annum
Posted: Yesterday
North London
Plan-Net
Rate: Competitive rate
Posted: Yesterday
London
Elevate Direct
Rate: From £400 to £500 per day
Posted: 2 days ago
Altrincham, Cheshire
Experis Ltd
Rate: £500.00 - £620.00 per day
Posted: Yesterday
Bristol, Avon
Claremont Consulting Ltd
Rate: From £450 to £550 per day
Posted: 2 days ago
Bristol, Somerset
Hays Specialist Recruitment
Posted: 21 hours ago
Cheadle
Robert Walters UK
Rate: £275 - £350 per day
Posted: 2 days ago
Cardiff, South Glamorgan
McGregor Boyall
Posted: 2 days ago
Cardiff, South Glamorgan
HAYS INFORMATION TECHNOLOGY
Rate: £250 - £300.00 per day
Posted: 2 days ago
Wiltshire
People Source Consulting
Rate: £600 - £700 per day
Posted: Yesterday
West Midlands
Venn Group
Rate: £500 Per Day
Posted: 2 days ago
Winchester, Hampshire
Polar Recruitment
Rate: £300 - £350 per day
Posted: 2 days ago
Corsham, Wiltshire
LA International
Rate: £00 - £1 per day
Posted: 2 days ago
Cardiff, South Glamorgan
CPS Group UK
Rate: £275 - £300 per day
Posted: 2 days ago
Corsham, Wiltshire
LA International
Posted: 2 days ago
Liverpool, Merseyside
NHS Blood And Transplant
Rate: £46,625 to £57,640 (AfC band 8b) per annum
Posted: 7 days ago
Yorkshire
Rullion
Rate: £500 - £525 per day
Posted: Yesterday
Newcastle Upon Tyne, Tyne and Wear
Michael Bailey Associates
Rate: competitive
Posted: 5 days ago
London
Capita Resourcing - IT Resourcing
Rate: £350 - £375 per day
Posted: 2 days ago
London
AMS contingency
Posted: 16 days ago
Wiltshire
People Source Consulting
Rate: £500 - £600 per day
Posted: 9 days ago
Manchester, Lancashire
Rullion
Posted: 6 days ago
Newcastle Upon Tyne, Tyne and Wear
Reed Technology
Rate: £600 - £700 per day
Posted: 5 days ago
Staines, Middlesex
Sopra Steria Recruitment
Rate: From £400 to £550 per day
Posted: 6 days ago