Period
to 21 November 2017

The following table provides summary statistics for contract job vacancies with a requirement for Service Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Management over the 6 months to 21 November 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Management
UK
6 months to
21 Nov 2017
Same period 2016 Same period 2015
Rank 107 83 76
Rank change year-on-year -24 -7 +7
Contract jobs citing Service Management 2378 2943 2995
As % of all contract IT jobs advertised in the UK 2.31% 2.81% 2.64%
As % of the Processes & Methodologies category 2.73% 3.35% 3.22%
Number of daily rates quoted 1530 1874 1812
UK median daily rate £415 £425 £400
Median daily rate % change year-on-year -2.35% +6.25% +5.26%
10th Percentile £170 £213 £218
90th Percentile £588 £600 £575
UK excluding London median daily rate £400 £400 £388
% change year-on-year - +3.23% +10.71%
Number of hourly rates quoted 105 105 137
UK median hourly rate £15.50 £15.00 £18.00
Median hourly rate % change year-on-year +3.33% -16.67% +20.00%
10th Percentile £10.21 £10.80 £12.25
90th Percentile £38.75 £47.50 £40.19
UK excluding London median hourly rate £14.40 £14.50 £18.52
% change year-on-year -0.69% -21.71% +23.47%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Contract vacancies with a requirement for process or methodology skills 87132 87864 92880
As % of all contract IT jobs advertised in the UK 84.49% 83.90% 81.77%
Number of daily rates quoted 58048 58076 60168
UK median daily rate £450 £425 £413
Median daily rate % change year-on-year +5.88% +3.03% +3.13%
10th Percentile £281 £263 £263
90th Percentile £630 £600 £600
UK excluding London median daily rate £400 £400 £385
% change year-on-year - +3.90% +2.67%
Number of hourly rates quoted 2060 2332 2734
UK median hourly rate £23.50 £24.00 £22.50
Median hourly rate % change year-on-year -2.08% +6.67% +18.42%
10th Percentile £11.49 £11.31 £11.50
90th Percentile £49.75 £48.75 £47.71
UK excluding London median hourly rate £24.00 £24.50 £23.75
% change year-on-year -2.04% +3.16% +18.75%

Service Management
Job Vacancy Trend

Job postings citing Service Management as a percentage of all IT jobs advertised.

Job vacancy trend for Service Management in the UK

Service Management
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Management.

Contractor daily rate trend for Service Management in the UK

Service Management
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Service Management over the 6 months to 21 November 2017.

Contractor daily rate histogram for Service Management in the UK

Service Management
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Management.

Contractor hourly rate trend for Service Management in the UK

Service Management
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing Service Management over the 6 months to 21 November 2017.

Contractor hourly rate histogram for Service Management in the UK

Service Management
Top 17 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the UK over the 6 months to 21 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -23 2213 £425 - 231
UK excluding London -10 1440 £400 - 186
London -44 882 £428 -10.00% 69
South East -17 526 £400 -5.72% 44
North of England -25 289 £423 +12.67% 63
Midlands +19 277 £365 -9.32% 29
North West -8 175 £400 -2.44% 32
East Midlands +44 139 £343 -27.51% 6
West Midlands -6 136 £425 +8.97% 23
East of England +14 121 £375 -6.25% 19
South West -2 116 £475 +46.15% 7
Scotland -21 84 £353 +8.46% 22
Yorkshire -29 76 £425 +21.43% 23
North East +1 39 £475 +41.79% 8
Wales -19 28 £300 -20.00% 1
Northern Ireland -45 4 £463 +39.73% 1
Channel Islands - 1 £500 -

For the 6 months to 21 November 2017, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads with a requirement for Service Management.

1 1483 (62.36%) ITIL
2 663 (27.88%) ITSM
3 436 (18.33%) Service Delivery
4 429 (18.04%) Windows
5 428 (18.00%) Finance
6 394 (16.57%) Microsoft
7 363 (15.26%) Active Directory
8 337 (14.17%) Project Management
9 331 (13.92%) Agile Software Development
9 331 (13.92%) Security Cleared
10 324 (13.62%) ServiceNow
11 316 (13.29%) Stakeholder Management
12 249 (10.47%) Analytical Skills
13 242 (10.18%) Change Management
14 236 (9.92%) ITIL V3
15 230 (9.67%) SLA
16 229 (9.63%) Incident Management
17 222 (9.34%) SC Cleared
18 218 (9.17%) Service Design
19 205 (8.62%) Management Information System
20 203 (8.54%) ITIL Certification
21 181 (7.61%) Microsoft Office
22 175 (7.36%) SQL
22 175 (7.36%) Problem Management
23 173 (7.28%) Telecoms
24 170 (7.15%) PRINCE2
25 166 (6.98%) Degree
26 153 (6.43%) Configuration Management
27 150 (6.31%) HP
28 148 (6.22%) Cisco

Service Management
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 83 (3.49%) MS Exchange
2 66 (2.78%) SharePoint
3 36 (1.51%) Exchange Server 2010
4 35 (1.47%) CMS
5 34 (1.43%) Confluence
6 29 (1.22%) Skype for Business
7 24 (1.01%) IIS
8 23 (0.97%) Tomcat
9 19 (0.80%) Apache
10 17 (0.71%) Elasticsearch
11 15 (0.63%) BizTalk Server
12 14 (0.59%) WebSphere
13 11 (0.46%) IBM Notes
13 11 (0.46%) JBoss
14 10 (0.42%) Blackberry Enterprise Server
14 10 (0.42%) SAS
14 10 (0.42%) WebLogic
15 8 (0.34%) WildFly
16 7 (0.29%) Exchange Server 2013
17 5 (0.21%) GroupWise
Applications
1 181 (7.61%) Microsoft Office
2 109 (4.58%) Microsoft Excel
3 71 (2.99%) Microsoft PowerPoint
4 24 (1.01%) MS Visio
5 21 (0.88%) Microsoft Project
6 3 (0.13%) Spreadsheet
6 3 (0.13%) SPSS
7 1 (0.042%) AutoCAD
7 1 (0.042%) HipChat
7 1 (0.042%) InfoPath
7 1 (0.042%) Revit
7 1 (0.042%) S-PLUS
Business Applications
1 69 (2.90%) Remedy ITSM
2 13 (0.55%) Dynamics CRM
2 13 (0.55%) SAP GRC
3 9 (0.38%) Dynamics AX
4 6 (0.25%) NetSuite
4 6 (0.25%) Oracle EBS
5 5 (0.21%) Oracle EBS R12
5 5 (0.21%) SAP Oil and Gas
6 4 (0.17%) Dynamics GP
6 4 (0.17%) SAP ERP
6 4 (0.17%) SAP SM
7 3 (0.13%) JDE EnterpriseOne
7 3 (0.13%) Oracle ERP
7 3 (0.13%) Oracle Payroll
7 3 (0.13%) PeopleSoft CRM
7 3 (0.13%) Remedy AR System
7 3 (0.13%) RMDS
8 2 (0.084%) iTrent
8 2 (0.084%) Oracle Applications
8 2 (0.084%) Oracle Financials
Cloud Services
1 126 (5.30%) Office 365
2 95 (3.99%) Microsoft Azure
3 56 (2.35%) Amazon AWS
4 38 (1.60%) PaaS
5 35 (1.47%) IaaS
6 27 (1.14%) SaaS
7 19 (0.80%) Cloud Computing
8 15 (0.63%) Azure Active Directory
9 14 (0.59%) Amazon CloudWatch
9 14 (0.59%) Amazon EC2
9 14 (0.59%) Amazon ELB
9 14 (0.59%) Amazon S3
9 14 (0.59%) Virtual Private Cloud
10 11 (0.46%) Google Drive
10 11 (0.46%) Slack
11 7 (0.29%) G Suite
12 4 (0.17%) Dynamics 365
12 4 (0.17%) Serverless
12 4 (0.17%) Trello
13 3 (0.13%) AWS CloudFormation
Communications & Networking
1 101 (4.25%) Firewall
2 98 (4.12%) WAN
3 82 (3.45%) LAN
4 64 (2.69%) DNS
5 55 (2.31%) Wireless
6 51 (2.14%) VPN
7 43 (1.81%) DHCP
8 38 (1.60%) Internet
8 38 (1.60%) MPLS
9 36 (1.51%) SMS
10 34 (1.43%) Cisco ASA
11 33 (1.39%) Skype
12 31 (1.30%) TCP/IP
13 29 (1.22%) Network Security
13 29 (1.22%) Wi-Fi
14 27 (1.14%) VoIP
15 23 (0.97%) SAN
16 22 (0.93%) Remote Desktop
16 22 (0.93%) Unified Communications
17 19 (0.80%) SNMP
Database & Business Intelligence
1 81 (3.41%) SQL Server
2 29 (1.22%) Relational Database
3 19 (0.80%) Data Warehouse
3 19 (0.80%) DB2
3 19 (0.80%) Oracle Database
3 19 (0.80%) PostgreSQL
4 15 (0.63%) Amazon RDS
5 14 (0.59%) Crystal Reports
5 14 (0.59%) RDBMS
6 13 (0.55%) Big Data
6 13 (0.55%) BusinessObjects
7 12 (0.50%) Star Schema
8 10 (0.42%) MySQL
8 10 (0.42%) SQL Server Integration Services
9 9 (0.38%) Hadoop
9 9 (0.38%) MongoDB
9 9 (0.38%) SAP HANA
10 8 (0.34%) Oracle Reports
11 7 (0.29%) Oracle Database 10g
11 7 (0.29%) SQL Server Reporting Services
Development Applications
1 85 (3.57%) JIRA
2 39 (1.64%) Git (software)
3 35 (1.47%) Jenkins
4 20 (0.84%) Maven
5 19 (0.80%) Bitbucket
6 18 (0.76%) Ant
7 17 (0.71%) Visual Studio
8 16 (0.67%) JUnit
8 16 (0.67%) SonarQube
9 15 (0.63%) Liquibase
9 15 (0.63%) Sonatype Nexus
10 11 (0.46%) Atlassian Bamboo
11 10 (0.42%) HP UFT
11 10 (0.42%) JMeter
11 10 (0.42%) Team Foundation Server
12 9 (0.38%) LoadRunner
13 6 (0.25%) Burp Suite
13 6 (0.25%) JIRA Agile
13 6 (0.25%) Oracle Forms
14 5 (0.21%) Selenium
General
1 428 (18.00%) Finance
2 173 (7.28%) Telecoms
3 129 (5.42%) Banking
4 73 (3.07%) Retail
5 47 (1.98%) Legal
6 36 (1.51%) Law
7 31 (1.30%) Manufacturing
8 25 (1.05%) Marketing
9 23 (0.97%) International Banking
10 22 (0.93%) Billing
11 21 (0.88%) Publishing
12 18 (0.76%) Pharmaceutical
13 16 (0.67%) Electronics
14 15 (0.63%) Financial Institution
15 11 (0.46%) Back Office
16 10 (0.42%) Investment Banking
17 9 (0.38%) Retail Banking
18 8 (0.34%) Military
19 7 (0.29%) Automotive
19 7 (0.29%) Front Office
Job Titles
1 526 (22.12%) Analyst
2 317 (13.33%) Service Manager
3 221 (9.29%) Service Analyst
4 207 (8.70%) Architect
5 165 (6.94%) Service Desk Analyst
6 136 (5.72%) Consultant
7 132 (5.55%) Project Manager
8 114 (4.79%) Developer
9 110 (4.63%) Delivery Manager
10 106 (4.46%) Business Analyst
11 105 (4.42%) IT Manager
12 98 (4.12%) Services Delivery Manager
13 81 (3.41%) Support Analyst
14 73 (3.07%) ITIL Manager
15 70 (2.94%) Transition Manager
16 69 (2.90%) IT Analyst
17 66 (2.78%) Service Architect
18 65 (2.73%) IT Services Manager
19 61 (2.57%) Desktop Support
20 60 (2.52%) Support Engineer
Libraries, Frameworks & Software Standards
1 74 (3.11%) XML
2 69 (2.90%) HTML
3 62 (2.61%) Web Services
4 52 (2.19%) CSS
5 48 (2.02%) REST
6 43 (1.81%) .NET
7 35 (1.47%) AngularJS
8 26 (1.09%) Ajax
8 26 (1.09%) SOAP
9 20 (0.84%) Elastic Stack
10 15 (0.63%) MCollective
10 15 (0.63%) Middleware
11 11 (0.46%) RESTful
11 11 (0.46%) Twitter Bootstrap
12 10 (0.42%) XHTML
13 9 (0.38%) ASP.NET
13 9 (0.38%) HTML5
13 9 (0.38%) IBM Integration Bus
14 8 (0.34%) SailPoint
14 8 (0.34%) WCF
Miscellaneous
1 249 (10.47%) Analytical Skills
2 205 (8.62%) Management Information System
3 117 (4.92%) CMDB
4 88 (3.70%) Data Centre
5 59 (2.48%) Computer Science
6 48 (2.02%) NHS
7 45 (1.89%) User Experience
8 43 (1.81%) Virtual Team
9 39 (1.64%) Public Cloud
10 38 (1.60%) Blackberry
11 29 (1.22%) Smartphone
12 24 (1.01%) Greenfield Project
13 18 (0.76%) Clustering
14 17 (0.71%) CESG
15 15 (0.63%) Linux Command Line
16 14 (0.59%) FMCG
16 14 (0.59%) Mobile App
17 12 (0.50%) Data Protection Act
17 12 (0.50%) iPhone
18 11 (0.46%) PKI
Operating Systems
1 429 (18.04%) Windows
2 125 (5.26%) Linux
3 111 (4.67%) Windows 7
4 106 (4.46%) Windows Server
5 79 (3.32%) Unix
6 67 (2.82%) Windows 10
7 43 (1.81%) Windows Server 2012
8 42 (1.77%) Android
9 41 (1.72%) Apple iOS
10 38 (1.60%) Windows XP
11 37 (1.56%) Windows Server 2008
12 28 (1.18%) Mac OS X
13 27 (1.14%) CentOS
14 20 (0.84%) Red Hat Enterprise Linux
15 19 (0.80%) Solaris
16 17 (0.71%) AIX
17 15 (0.63%) Windows 8
18 14 (0.59%) Windows Server 2003
19 9 (0.38%) Mac OS
20 8 (0.34%) Windows 2000
Processes & Methodologies
1 1483 (62.36%) ITIL
2 663 (27.88%) ITSM
3 436 (18.33%) Service Delivery
4 337 (14.17%) Project Management
5 331 (13.92%) Agile Software Development
6 316 (13.29%) Stakeholder Management
7 242 (10.18%) Change Management
8 236 (9.92%) ITIL V3
9 229 (9.63%) Incident Management
10 218 (9.17%) Service Design
11 175 (7.36%) Problem Management
12 170 (7.15%) PRINCE2
13 153 (6.43%) Configuration Management
14 128 (5.38%) Continuous Improvement
15 115 (4.84%) DevOps
16 105 (4.42%) Migration
17 104 (4.37%) Scrum
18 103 (4.33%) Release Management
19 87 (3.66%) Asset Management
20 83 (3.49%) Workflow
Programming Languages
1 175 (7.36%) SQL
2 68 (2.86%) JavaScript
3 62 (2.61%) PowerShell
4 61 (2.57%) Java
5 30 (1.26%) Bash Shell
6 24 (1.01%) C
7 23 (0.97%) Python
8 21 (0.88%) C#
9 18 (0.76%) Shell Script
10 17 (0.71%) Groovy
10 17 (0.71%) Perl
11 13 (0.55%) PHP
11 13 (0.55%) PL/SQL
12 9 (0.38%) C++
12 9 (0.38%) T-SQL
13 7 (0.29%) VBScript
14 6 (0.25%) VB.NET
14 6 (0.25%) VBA
15 4 (0.17%) JCL
16 3 (0.13%) REXX
Qualifications
1 331 (13.92%) Security Cleared
2 222 (9.34%) SC Cleared
3 203 (8.54%) ITIL Certification
4 166 (6.98%) Degree
5 104 (4.37%) Cisco Certification
6 85 (3.57%) DV Cleared
7 77 (3.24%) Microsoft Certification
8 57 (2.40%) ITIL Foundation Certificate
9 47 (1.98%) CISSP
10 43 (1.81%) BPSS Clearance
10 43 (1.81%) CCNP
11 33 (1.39%) MCSE
12 32 (1.35%) ISEB
12 32 (1.35%) MCTS
13 30 (1.26%) CCNA
14 27 (1.14%) CCIE
14 27 (1.14%) MCP
15 26 (1.09%) CISM
15 26 (1.09%) Computer Science Degree
16 25 (1.05%) MCITP
Quality Assurance & Compliance
1 230 (9.67%) SLA
2 71 (2.99%) ISO/IEC 20000
3 59 (2.48%) ISO/IEC 27001
3 59 (2.48%) QA
4 49 (2.06%) COBIT
5 41 (1.72%) ISO 9001
6 40 (1.68%) PMO
7 32 (1.35%) Sarbanes-Oxley
8 21 (0.88%) Disclosure Scotland
9 13 (0.55%) GDPR
10 11 (0.46%) PCI DSS
11 10 (0.42%) ISO 22301
12 9 (0.38%) Data Quality
13 6 (0.25%) WCAG
14 5 (0.21%) HL7
15 4 (0.17%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
16 3 (0.13%) COSO
16 3 (0.13%) GAAP
16 3 (0.13%) GxP
16 3 (0.13%) ISO/IEC 15288
System Software
1 363 (15.26%) Active Directory
2 76 (3.20%) VMware Infrastructure
3 28 (1.18%) Hyper-V
4 27 (1.14%) vSphere
5 22 (0.93%) Docker
5 22 (0.93%) XenApp
6 20 (0.84%) Virtual Machines
7 16 (0.67%) Squid
7 16 (0.67%) Terminal Services
7 16 (0.67%) VMware ESXi
8 15 (0.63%) Postfix
8 15 (0.63%) vCloud
8 15 (0.63%) Virtual Desktop
9 13 (0.55%) VMware Workstation
10 8 (0.34%) Firmware
10 8 (0.34%) Microsoft App-V
11 6 (0.25%) ProxySG
12 5 (0.21%) BitLocker
12 5 (0.21%) XenDesktop
13 4 (0.17%) Sendmail
Systems Management
1 74 (3.11%) SCCM
2 48 (2.02%) SCOM
3 38 (1.60%) Puppet
4 24 (1.01%) Ansible
4 24 (1.01%) Netcool
5 20 (0.84%) Terraform
6 19 (0.80%) Systems Management Server (SMS)
7 17 (0.71%) DameWare
7 17 (0.71%) WSUS
8 16 (0.67%) FortiGate
9 15 (0.63%) Docker Swarm
9 15 (0.63%) Kibana
9 15 (0.63%) Kubernetes
9 15 (0.63%) logstash
9 15 (0.63%) NetBackup
9 15 (0.63%) Rancher
9 15 (0.63%) ZABBIX
10 14 (0.59%) Data Guard
10 14 (0.59%) Rsyslog
10 14 (0.59%) Sysdig
Vendors
1 394 (16.57%) Microsoft
2 324 (13.62%) ServiceNow
3 150 (6.31%) HP
4 148 (6.22%) Cisco
5 146 (6.14%) VMware
6 107 (4.50%) SAP
7 106 (4.46%) Citrix
8 97 (4.08%) Oracle
9 85 (3.57%) Remedy
10 66 (2.78%) IBM
11 53 (2.23%) BMC
12 41 (1.72%) CheckPoint
13 38 (1.60%) F5
14 36 (1.51%) SolarWinds
15 35 (1.47%) Juniper
16 34 (1.43%) Salesforce.com
17 32 (1.35%) McAfee
18 31 (1.30%) CA
19 29 (1.22%) EMC
19 29 (1.22%) Google