Period
to 30 November 2021

The following table provides summary statistics for contract job vacancies with a requirement for Service Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Management over the 6 months to 30 November 2021 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Management
UK
6 months to
30 Nov 2021
Same period 2020 Same period 2019
Rank 118 107 101
Rank change year-on-year -11 -6 +12
Contract jobs citing Service Management 1,945 825 1,956
As % of all contract jobs advertised in the UK 2.18% 2.26% 2.41%
As % of the Processes & Methodologies category 2.45% 2.61% 2.78%
Number of daily rates quoted 1,276 512 1,199
10th Percentile £200 £201 £159
25th Percentile £375 £350 £338
Median daily rate (50th Percentile) £484 £450 £450
Median % change year-on-year +7.50% - +5.88%
75th Percentile £588 £556 £550
90th Percentile £663 £648 £630
UK excluding London median daily rate £450 £425 £438
% change year-on-year +5.88% -2.86% +9.38%
Number of hourly rates quoted 91 55 132
10th Percentile £11.75 £11.75 £10.31
25th Percentile £13.31 £14.50 £14.47
Median hourly rate £16.23 £19.50 £17.38
Median % change year-on-year -16.77% +12.23% +2.21%
75th Percentile £18.75 £37.00 £25.95
90th Percentile £38.00 £45.00 £42.00
UK excluding London median hourly rate £16.23 £18.50 £17.25
% change year-on-year -12.27% +7.25% +1.47%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Contract vacancies with a requirement for process or methodology skills 79,395 31,615 70,368
As % of all contract IT jobs advertised in the UK 89.01% 86.66% 86.72%
Number of daily rates quoted 55,697 21,478 47,080
10th Percentile £325 £300 £288
25th Percentile £413 £375 £375
Median daily rate (50th Percentile) £523 £475 £475
Median % change year-on-year +10.00% - +2.70%
75th Percentile £623 £575 £575
90th Percentile £700 £656 £650
UK excluding London median daily rate £463 £433 £435
% change year-on-year +6.94% -0.57% +2.35%
Number of hourly rates quoted 1,731 996 2,119
10th Percentile £12.25 £11.69 £11.85
25th Percentile £15.00 £15.75 £14.94
Median hourly rate £25.00 £26.80 £22.00
Median % change year-on-year -6.71% +21.81% +10.00%
75th Percentile £50.00 £46.84 £45.00
90th Percentile £64.38 £60.00 £52.50
UK excluding London median hourly rate £20.00 £24.00 £21.00
% change year-on-year -16.67% +14.29% +5.00%

Service Management
Job Vacancy Trend

Job postings citing Service Management as a proportion of all IT jobs advertised.

Job vacancy trend for Service Management in the UK

Service Management
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing Service Management.

Daily rate trend for Service Management in the UK

Service Management
Daily Rate Histogram

Daily rate distribution for jobs citing Service Management over the 6 months to 30 November 2021.

Daily rate histogram for Service Management in the UK

Service Management
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing Service Management.

Hourly rate trend for Service Management in the UK

Service Management
Hourly Rate Histogram

Hourly rate distribution of jobs citing Service Management over the 6 months to 30 November 2021.

Hourly rate histogram for Service Management in the UK

Service Management
Top 16 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the UK over the 6 months to 30 November 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -8 1,603 £488 +2.63% 468
UK excluding London -12 944 £450 +5.88% 353
London +14 668 £505 +1.00% 143
Work from Home -12 530 £500 +8.11% 54
North of England +18 262 £430 -4.44% 100
South East -15 223 £495 +22.07% 75
North West +32 153 £427 +7.97% 55
Midlands -24 145 £450 -7.22% 69
South West -37 113 £495 -1.00% 41
East of England -1 97 £430 +48.28% 34
Yorkshire -8 95 £450 -5.26% 25
Scotland -27 91 £425 +13.33% 18
West Midlands -20 81 £450 -8.16% 58
East Midlands -9 63 £450 -6.25% 11
Wales -19 17 £525 +62.79% 11
North East -11 14 £249 -41.41% 20

For the 6 months to 30 November 2021, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads with a requirement for Service Management.

1 959 (49.31%) ITIL
2 607 (31.21%) ITSM
3 585 (30.08%) Social Skills
4 458 (23.55%) Agile Software Development
5 345 (17.74%) Microsoft
6 327 (16.81%) Finance
7 321 (16.50%) Service Delivery
8 310 (15.94%) Security Cleared
9 308 (15.84%) ServiceNow
10 306 (15.73%) Windows
11 270 (13.88%) Problem-Solving
12 269 (13.83%) Azure
13 256 (13.16%) Microsoft 365
14 255 (13.11%) Active Directory
15 252 (12.96%) Analytical Skills
16 239 (12.29%) Public Sector
16 239 (12.29%) Stakeholder Management
17 228 (11.72%) Service Design
18 222 (11.41%) SC Cleared
19 218 (11.21%) Change Management
20 206 (10.59%) Project Management
20 206 (10.59%) DevOps
21 179 (9.20%) ITIL V3
22 168 (8.64%) Incident Management
23 167 (8.59%) Configuration Management
24 157 (8.07%) ITIL Certification
24 157 (8.07%) SLA
25 156 (8.02%) AWS
26 154 (7.92%) Continuous Improvement
27 141 (7.25%) Degree

Service Management
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 123 (6.32%) SharePoint
2 72 (3.70%) Confluence
3 31 (1.59%) MS Exchange
4 19 (0.98%) CMS
5 13 (0.67%) Exchange Server 2013
6 11 (0.57%) Drupal
6 11 (0.57%) WebSphere
7 10 (0.51%) Apache
7 10 (0.51%) JBoss
7 10 (0.51%) NetWeaver
7 10 (0.51%) SAS
8 9 (0.46%) Cloud Foundry
9 8 (0.41%) IIS
10 6 (0.31%) Elasticsearch
11 5 (0.26%) Documentum
11 5 (0.26%) Sitecore CMS
12 4 (0.21%) Adobe Experience Manager
12 4 (0.21%) Exchange Server 2010
12 4 (0.21%) Skype for Business
12 4 (0.21%) Tomcat
Applications
1 109 (5.60%) Microsoft Office
2 44 (2.26%) Microsoft Excel
3 31 (1.59%) MS Visio
4 21 (1.08%) Microsoft PowerPoint
5 8 (0.41%) Microsoft Project
6 6 (0.31%) Chatbot
7 3 (0.15%) Spreadsheet
8 1 (0.051%) ProjectWise
Business Applications
1 44 (2.26%) Remedy ITSM
2 24 (1.23%) Sentinel
3 15 (0.77%) Dynamics AX
4 10 (0.51%) Oracle EBS
5 8 (0.41%) Salesforce.com CRM
5 8 (0.41%) SAP S/4HANA
6 7 (0.36%) Oracle ERP
7 6 (0.31%) Dynamics CRM
7 6 (0.31%) Maximo
7 6 (0.31%) Remedy AR System
7 6 (0.31%) RMDS
7 6 (0.31%) Sparx Enterprise Architect
8 5 (0.26%) SAP CRM
8 5 (0.26%) SAP PM
9 4 (0.21%) Oracle Applications
10 3 (0.15%) assyst
10 3 (0.15%) Minerva
10 3 (0.15%) Oracle Financials
10 3 (0.15%) SAP MM
10 3 (0.15%) SAP SM
Cloud Services
1 269 (13.83%) Azure
2 256 (13.16%) Microsoft 365
3 156 (8.02%) AWS
4 72 (3.70%) SaaS
5 68 (3.50%) PaaS
6 57 (2.93%) Azure Active Directory
7 52 (2.67%) IaaS
8 43 (2.21%) Power Platform
9 32 (1.65%) Dynamics 365
10 30 (1.54%) Azure Sentinel
10 30 (1.54%) OneDrive
11 28 (1.44%) Cloud Computing
12 19 (0.98%) Azure Cosmos DB
12 19 (0.98%) GCP
13 17 (0.87%) Serverless
14 14 (0.72%) GitHub
15 12 (0.62%) Azure Logic Apps
16 11 (0.57%) Amazon CloudWatch
17 10 (0.51%) Azure ExpressRoute
18 9 (0.46%) PowerApps
Communications & Networking
1 115 (5.91%) Firewall
2 74 (3.80%) DNS
3 62 (3.19%) VPN
4 48 (2.47%) VoIP
5 47 (2.42%) WAN
6 45 (2.31%) DHCP
7 42 (2.16%) LAN
8 34 (1.75%) BGP
9 32 (1.65%) Internet
9 32 (1.65%) Wireless
10 27 (1.39%) SD-WAN
11 26 (1.34%) MPLS
11 26 (1.34%) Wi-Fi
12 25 (1.29%) TCP/IP
13 24 (1.23%) Skype
14 23 (1.18%) HTTP
15 20 (1.03%) VLAN
15 20 (1.03%) WebEx
16 19 (0.98%) Radio Access Network
17 18 (0.93%) Reverse Proxy
Database & Business Intelligence
1 63 (3.24%) SQL Server
2 26 (1.34%) MySQL
3 25 (1.29%) Power BI
4 22 (1.13%) Big Data
5 18 (0.93%) Azure SQL Database
6 17 (0.87%) PostgreSQL
7 15 (0.77%) DB2
8 14 (0.72%) Relational Database
9 10 (0.51%) Data Lake
9 10 (0.51%) Data Warehouse
9 10 (0.51%) SAP HANA
10 9 (0.46%) Metadata
11 8 (0.41%) Hadoop
11 8 (0.41%) Oracle Database
12 7 (0.36%) GIS
12 7 (0.36%) SQL Server Reporting Services
13 6 (0.31%) Amazon RDS
13 6 (0.31%) MongoDB
13 6 (0.31%) SQL Server Integration Services
13 6 (0.31%) Tableau
Development Applications
1 126 (6.48%) JIRA
2 50 (2.57%) Git (software)
3 43 (2.21%) Jenkins
4 21 (1.08%) GitLab
5 18 (0.93%) Postman
6 15 (0.77%) Bitbucket
7 11 (0.57%) Subversion
8 8 (0.41%) Sonatype Nexus
9 7 (0.36%) Artifactory
10 6 (0.31%) SoapUI
11 5 (0.26%) Cypress.io
11 5 (0.26%) Selenium
11 5 (0.26%) Visual Studio
11 5 (0.26%) Visual Studio Code
12 4 (0.21%) IntelliJ
12 4 (0.21%) Maven
12 4 (0.21%) PyCharm
12 4 (0.21%) Rational DOORS
12 4 (0.21%) SonarQube
13 3 (0.15%) webpack
General
1 585 (30.08%) Social Skills
2 327 (16.81%) Finance
3 252 (12.96%) Analytical Skills
4 239 (12.29%) Public Sector
5 117 (6.02%) Telecoms
6 85 (4.37%) Presentation Skills
7 75 (3.86%) Retail
8 69 (3.55%) Legal
9 60 (3.08%) Banking
10 56 (2.88%) Organisational Skills
11 53 (2.72%) Influencing Skills
12 51 (2.62%) Manufacturing
13 46 (2.37%) Marketing
14 29 (1.49%) Electronics
15 21 (1.08%) Documentation Skills
16 20 (1.03%) Inclusion and Diversity
17 18 (0.93%) Billing
17 18 (0.93%) Local Government
18 17 (0.87%) Back Office
18 17 (0.87%) Law
Job Titles
1 306 (15.73%) Analyst
2 275 (14.14%) Service Manager
3 228 (11.72%) Architect
4 114 (5.86%) Consultant
5 101 (5.19%) Delivery Manager
6 88 (4.52%) Service Analyst
7 87 (4.47%) Project Manager
8 84 (4.32%) Support Engineer
9 82 (4.22%) Developer
9 82 (4.22%) Service Delivery Manager
9 82 (4.22%) Solutions Architect
10 81 (4.16%) IT Manager
11 77 (3.96%) Transition Manager
12 70 (3.60%) Service Transition Manager
13 63 (3.24%) Business Analyst
14 57 (2.93%) IT Services Manager
14 57 (2.93%) Service Desk Analyst
15 53 (2.72%) Designer
16 46 (2.37%) Desktop Support
17 45 (2.31%) Service Architect
Libraries, Frameworks & Software Standards
1 56 (2.88%) REST
2 48 (2.47%) Web Services
3 31 (1.59%) HTML
4 30 (1.54%) Middleware
5 29 (1.49%) JSON
6 28 (1.44%) CSS
7 24 (1.23%) XML
8 23 (1.18%) .NET
9 19 (0.98%) AngularJS
10 18 (0.93%) SOAP
11 15 (0.77%) XMPP
12 14 (0.72%) Node.js
12 14 (0.72%) RESTful
13 13 (0.67%) React
14 12 (0.62%) ARM Templates
14 12 (0.62%) YAML
15 11 (0.57%) Ajax
15 11 (0.57%) Oracle Fusion
16 10 (0.51%) SAP Basis
17 9 (0.46%) LDAP
Miscellaneous
1 127 (6.53%) Management Information System
2 107 (5.50%) Self-Motivation
3 93 (4.78%) CMDB
4 76 (3.91%) Data Centre
5 53 (2.72%) Public Cloud
6 40 (2.06%) Virtual Team
7 39 (2.01%) Video Conferencing
8 37 (1.90%) NHS
9 34 (1.75%) Driving Licence
10 33 (1.70%) User Experience
11 30 (1.54%) Data Protection Act
12 26 (1.34%) Private Cloud
13 25 (1.29%) PKI
14 23 (1.18%) Cloud Native
15 19 (0.98%) Hybrid Cloud
16 17 (0.87%) EPoS
17 13 (0.67%) Legacy Systems
18 11 (0.57%) Blackberry
19 10 (0.51%) Social Media
20 9 (0.46%) Smartphone
Operating Systems
1 306 (15.73%) Windows
2 126 (6.48%) Linux
3 100 (5.14%) Windows Server
4 90 (4.63%) Windows 10
5 48 (2.47%) Unix
6 32 (1.65%) Android
7 22 (1.13%) Windows 7
8 20 (1.03%) Windows Server 2012
9 15 (0.77%) Apple iOS
10 13 (0.67%) Mac OS
11 12 (0.62%) Windows Server 2016
12 11 (0.57%) AIX
12 11 (0.57%) Windows Server 2008
13 7 (0.36%) Red Hat Enterprise Linux
13 7 (0.36%) Windows Server 2003
14 5 (0.26%) Windows Server 2019
15 4 (0.21%) Solaris
16 3 (0.15%) CentOS
16 3 (0.15%) Windows Vista
17 2 (0.10%) Mac OS X
Processes & Methodologies
1 959 (49.31%) ITIL
2 607 (31.21%) ITSM
3 458 (23.55%) Agile Software Development
4 321 (16.50%) Service Delivery
5 270 (13.88%) Problem-Solving
6 239 (12.29%) Stakeholder Management
7 228 (11.72%) Service Design
8 218 (11.21%) Change Management
9 206 (10.59%) DevOps
9 206 (10.59%) Project Management
10 179 (9.20%) ITIL V3
11 168 (8.64%) Incident Management
12 167 (8.59%) Configuration Management
13 154 (7.92%) Continuous Improvement
14 138 (7.10%) Migration
15 135 (6.94%) Project Delivery
16 129 (6.63%) Problem Management
17 122 (6.27%) Asset Management
18 114 (5.86%) Decision-Making
19 108 (5.55%) Scrum
Programming Languages
1 130 (6.68%) SQL
2 103 (5.30%) PowerShell
3 102 (5.24%) Python
4 59 (3.03%) Java
4 59 (3.03%) JavaScript
5 35 (1.80%) C#
6 24 (1.23%) C
7 16 (0.82%) VBScript
8 15 (0.77%) Bash Shell
8 15 (0.77%) Shell Script
9 14 (0.72%) VB
10 9 (0.46%) PL/SQL
11 8 (0.41%) Perl
12 7 (0.36%) Groovy
12 7 (0.36%) Ruby
13 6 (0.31%) Go
14 3 (0.15%) Data Analysis Expressions (DAX)
14 3 (0.15%) Java 8
14 3 (0.15%) R
14 3 (0.15%) TypeScript
Qualifications
1 310 (15.94%) Security Cleared
2 222 (11.41%) SC Cleared
3 157 (8.07%) ITIL Certification
4 141 (7.25%) Degree
5 48 (2.47%) DV Cleared
6 33 (1.70%) Microsoft Certification
7 28 (1.44%) CISSP
8 27 (1.39%) CISM
9 26 (1.34%) ITIL Foundation Certificate
10 25 (1.29%) BPSS Clearance
11 24 (1.23%) CISA
12 22 (1.13%) PMI Certification
13 19 (0.98%) Master's Degree
13 19 (0.98%) PMP
14 18 (0.93%) Cisco Certification
15 15 (0.77%) CRISC
16 13 (0.67%) CCNP
16 13 (0.67%) ISO 27001 Lead Auditor
16 13 (0.67%) MCP
17 11 (0.57%) TOGAF Certification
Quality Assurance & Compliance
1 157 (8.07%) SLA
2 69 (3.55%) QA
3 67 (3.44%) ISO/IEC 27001
4 44 (2.26%) GDPR
5 34 (1.75%) COBIT
6 27 (1.39%) PMO
7 26 (1.34%) PCI DSS
8 21 (1.08%) NIST
9 18 (0.93%) GRC
10 16 (0.82%) Disclosure Scotland
11 14 (0.72%) Accessibility
12 13 (0.67%) Cyber Essentials
13 11 (0.57%) ISO/IEC 20000
13 11 (0.57%) Sarbanes-Oxley
14 9 (0.46%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
15 8 (0.41%) Data Quality
16 5 (0.26%) Government Security Classifications
16 5 (0.26%) ISO 9001
16 5 (0.26%) NCSC
17 3 (0.15%) MiFID
System Software
1 255 (13.11%) Active Directory
2 63 (3.24%) VMware Infrastructure
3 56 (2.88%) Docker
4 29 (1.49%) Virtual Desktop
5 20 (1.03%) vSphere
6 16 (0.82%) Hyper-V
6 16 (0.82%) Virtual Machines
7 12 (0.62%) BitLocker
8 10 (0.51%) XenApp
9 9 (0.46%) VMware NSX
10 8 (0.41%) XenDesktop
11 6 (0.31%) VMware ESXi
12 5 (0.26%) Firmware
13 3 (0.15%) Squid
14 2 (0.10%) DFS Replication
14 2 (0.10%) vCloud
15 1 (0.051%) Terminal Server
15 1 (0.051%) Terminal Services
15 1 (0.051%) Virtual Servers
15 1 (0.051%) VMware Workstation
Systems Management
1 72 (3.70%) SCCM
2 67 (3.44%) Kubernetes
3 57 (2.93%) Terraform
4 50 (2.57%) Microsoft Intune
5 47 (2.42%) Ansible
6 24 (1.23%) Grafana
7 23 (1.18%) Active Directory Federation Services
8 21 (1.08%) Tivoli
9 16 (0.82%) Kibana
10 15 (0.77%) vCenter Server
11 13 (0.67%) AirWatch
12 12 (0.62%) Jamf Pro
12 12 (0.62%) Nessus
13 11 (0.57%) AppManager
13 11 (0.57%) Puppet
14 10 (0.51%) Prometheus
14 10 (0.51%) QRadar
14 10 (0.51%) WSUS
15 9 (0.46%) Single Sign-On
16 6 (0.31%) Demisto
Vendors
1 345 (17.74%) Microsoft
2 308 (15.84%) ServiceNow
3 97 (4.99%) Cisco
4 96 (4.94%) Oracle
5 90 (4.63%) SAP
5 90 (4.63%) VMware
6 65 (3.34%) Remedy
7 59 (3.03%) BMC
8 57 (2.93%) Atlassian
9 49 (2.52%) Splunk
10 43 (2.21%) Citrix
11 40 (2.06%) HP
12 33 (1.70%) Google
13 32 (1.65%) Dell
14 30 (1.54%) IBM
15 27 (1.39%) Salesforce.com
16 25 (1.29%) Red Hat
17 20 (1.03%) Palo Alto
18 19 (0.98%) Ivanti
19 18 (0.93%) McAfee