The following table provides summary statistics for contract job vacancies with a requirement for Service Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Management over the 3 months to 23 June 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Management
UK
3 months to
23 Jun 2017
Same period 2016 Same period 2015
Rank 101 83 80
Rank change year-on-year -18 -3  
Contract jobs citing Service Management 1130 1428 1457
As % of all contract IT jobs advertised in the UK 2.41% 2.65% 2.59%
As % of the Processes & Methodologies category 2.86% 3.18% 3.21%
Number of daily rates quoted 676 928 825
Median daily rate £425 £425 £400
Median daily rate % change year-on-year - +6.25%  
90% offered a daily rate of more than £225 £218 £225
10% offered a daily rate of more than £575 £575 £534
UK excluding London median daily rate £400 £404 £375
% change year-on-year -0.99% +7.74%  
Number of hourly rates quoted 63 37 59
Median hourly rate £14.75 £14.00 £13.35
Median hourly rate % change year-on-year +5.35% +4.86%  
90% offered a hourly rate of more than £9.50 £12.30 £10.90
10% offered a hourly rate of more than £37.50 £38.50 £23.00
UK excluding London median hourly rate £17.50 £14.75 £13.35
% change year-on-year +18.64% +10.48%  

Service Management is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for process and methodology skills.

Contract Process & Methodology Skills
UK
Contract job vacancies with a requirement for process and methodology skills 39559 44852 45349
As % of all contract IT job vacancies advertised in the UK 84.50% 83.35% 80.70%
Number of daily rates quoted 25807 29750 29034
Median daily rate £450 £438 £413
Median daily rate % change year-on-year +2.85% +6.06%  
90% offered a daily rate of more than £313 £300 £285
10% offered a daily rate of more than £600 £600 £575
UK excluding London median daily rate £415 £400 £383
% change year-on-year +3.75% +4.57%  
Number of hourly rates quoted 1054 1082 1276
Median hourly rate £32.50 £27.50 £27.50
Median hourly rate % change year-on-year +18.18% -  
90% offered a hourly rate of more than £13.00 £12.58 £12.35
10% offered a hourly rate of more than £52.50 £48.00 £50.00
UK excluding London median hourly rate £33.50 £28.50 £30.00
% change year-on-year +17.54% -5.00%  

Service Management
Job Vacancy Trend

The job posting trend of jobs advertised citing Service Management as a proportion of all contract or permanent IT jobs with a match in the Processes & Methodologies category.

Job vacancy trend for Service Management in the UK

Service Management
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Management.

Contractor daily rate trend for Service Management in the UK

Service Management
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Service Management over the 3 months to 23 June 2017.

Contractor daily rate histogram for Service Management in the UK

Service Management
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Management.

Contractor hourly rate trend for Service Management in the UK

Service Management
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing Service Management over the 3 months to 23 June 2017.

Contractor hourly rate histogram for Service Management in the UK

Service Management
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the UK over the 3 months to 23 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -16 1049 £438 +2.94% 214
London -13 454 £475 +2.70% 68
South East -6 254 £425 +4.29% 32
East of England +22 78 £360 -4.00% 20
North West -9 76 £375 -16.66% 27
Hampshire -15 69 £400 -6.43% 7
Berkshire +1 67 £463 +16.35% 8
City of London +1 62 £450 -5.26% 16
South West +1 49 £481 +26.64% 11
Surrey +25 47 £425 +17.24% 4
East Midlands +2 42 £350 +3.39% 10
West Midlands -37 42 £400 +14.28% 24
Scotland -9 40 £275 -35.29% 13
Buckinghamshire -10 40 £416 +2.57% 3
Milton Keynes -4 38 £416 +2.33% 1
Manchester +2 34 £375 -16.66% 13
North East +55 33 £550 +83.33% 2
Basingstoke +5 31 £318 -25.29% 1
Yorkshire -28 29 £428 +0.58% 19
Newcastle upon Tyne +67 27 £550 +77.41% 1
Tyne and Wear +64 27 £550 +83.33% 2
Wiltshire +15 26 £555 +52.05% 3
Wales +3 24 £313 -37.50% 1
Reading +4 23 £525 +37.70% 1
West Yorkshire -22 23 £430 +1.47% 15
South Wales +8 22 £318 -26.16% 1
Edinburgh -1 22 £348 -22.77% 7
Cardiff +17 21 £318 -27.84% 1
Essex +4 21 £400 +90.47% 2
Bedfordshire +8 17 £300 +76.47% 4

For the 6 months to 23 June 2017, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads with a requirement for Service Management.

1 1475 (64.72%) ITIL
2 661 (29.00%) ITSM
3 467 (20.49%) Security Cleared
4 416 (18.25%) Finance
5 411 (18.03%) Service Delivery
6 389 (17.07%) Project Management
7 368 (16.15%) Microsoft
8 355 (15.58%) Windows
9 341 (14.96%) Agile Software Development
10 335 (14.70%) SC Cleared
11 283 (12.42%) ITIL V3
12 264 (11.58%) ServiceNow
13 259 (11.36%) Active Directory
14 237 (10.40%) Stakeholder Management
15 232 (10.18%) Analytical Skills
16 228 (10.00%) SLA
17 225 (9.87%) Change Management
18 213 (9.35%) Degree
19 208 (9.13%) PRINCE2
20 199 (8.73%) Service Design
21 190 (8.34%) Cisco
22 186 (8.16%) Linux
23 183 (8.03%) HP
23 183 (8.03%) ITIL Certification
24 175 (7.68%) Telecoms
25 174 (7.63%) Management Information System
25 174 (7.63%) VMware
26 172 (7.55%) Data Centre
27 163 (7.15%) Microsoft Office
28 162 (7.11%) Incident Management

Service Management
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 73 (3.20%) SharePoint
2 65 (2.85%) MS Exchange
3 46 (2.02%) Confluence
4 45 (1.97%) CMS
5 35 (1.54%) Skype for Business
6 28 (1.23%) Exchange Server 2010
6 28 (1.23%) WebSphere
7 24 (1.05%) BizTalk Server
8 20 (0.88%) IIS
9 18 (0.79%) Apache
10 16 (0.70%) Elasticsearch
11 15 (0.66%) Blackberry Enterprise Server
11 15 (0.66%) Tomcat
12 12 (0.53%) OpenStack
12 12 (0.53%) WebLogic
13 11 (0.48%) JBoss
13 11 (0.48%) JCAPS
14 10 (0.44%) WebSphere Application Server
15 8 (0.35%) Adobe Experience Manager
15 8 (0.35%) Exchange Server 2013
Applications
1 163 (7.15%) Microsoft Office
2 108 (4.74%) Microsoft Excel
3 59 (2.59%) Microsoft PowerPoint
4 31 (1.36%) MS Visio
5 15 (0.66%) Microsoft Project
6 6 (0.26%) Spreadsheet
7 3 (0.13%) InfoPath
8 2 (0.088%) S-PLUS
9 1 (0.044%) HipChat
Business Applications
1 59 (2.59%) Remedy ITSM
2 16 (0.70%) Dynamics CRM
3 14 (0.61%) SAP Oil and Gas
4 8 (0.35%) SAP GRC
5 5 (0.22%) SAP CRM
6 4 (0.18%) Oracle EBS
6 4 (0.18%) Oracle ERP
6 4 (0.18%) SAP ERP
7 3 (0.13%) Dynamics AX
7 3 (0.13%) iTrent
7 3 (0.13%) Oracle Applications
7 3 (0.13%) SAP S/4HANA
7 3 (0.13%) Staffware
8 2 (0.088%) assyst
8 2 (0.088%) Maximo
8 2 (0.088%) NetSuite
8 2 (0.088%) Oracle EBS R12
8 2 (0.088%) Oracle Financials
8 2 (0.088%) SAP FI
8 2 (0.088%) SAP SD
Cloud Services
1 91 (3.99%) Office 365
2 57 (2.50%) Microsoft Azure
3 53 (2.33%) Amazon AWS
4 51 (2.24%) IaaS
5 43 (1.89%) PaaS
6 33 (1.45%) SaaS
7 18 (0.79%) Cloud Computing
8 14 (0.61%) G Suite
9 10 (0.44%) Amazon CloudWatch
9 10 (0.44%) Amazon EC2
9 10 (0.44%) Amazon ELB
9 10 (0.44%) Amazon S3
9 10 (0.44%) OneDrive
9 10 (0.44%) Virtual Private Cloud
10 6 (0.26%) Google Drive
11 5 (0.22%) Azure Active Directory
11 5 (0.22%) GitHub
12 4 (0.18%) AWS CloudFormation
13 3 (0.13%) OpenShift
13 3 (0.13%) Yammer
Communications & Networking
1 157 (6.89%) WAN
2 145 (6.36%) LAN
3 139 (6.10%) Firewall
4 96 (4.21%) Wireless
5 74 (3.25%) DNS
6 57 (2.50%) TCP/IP
7 54 (2.37%) BIG-IP
8 38 (1.67%) Internet
9 37 (1.62%) Cisco Nexus
10 34 (1.49%) VPN
11 33 (1.45%) Network Security
12 29 (1.27%) LDAP
13 28 (1.23%) Wi-Fi
14 27 (1.18%) Cisco ASA
14 27 (1.18%) MPLS
15 24 (1.05%) DHCP
15 24 (1.05%) Skype
16 23 (1.01%) SSL
17 19 (0.83%) HTTP
17 19 (0.83%) SAN
Database & Business Intelligence
1 82 (3.60%) SQL Server
2 35 (1.54%) Oracle Database
3 34 (1.49%) PostgreSQL
4 26 (1.14%) Data Warehouse
5 22 (0.97%) Big Data
6 19 (0.83%) MongoDB
6 19 (0.83%) Relational Database
7 18 (0.79%) DB2
8 17 (0.75%) SQL Server Integration Services
9 14 (0.61%) MySQL
9 14 (0.61%) Oracle Reports
10 13 (0.57%) Hadoop
10 13 (0.57%) Oracle Database 11g
10 13 (0.57%) SQL Server 2012
11 10 (0.44%) Amazon RDS
11 10 (0.44%) Oracle Database 10g
12 9 (0.39%) BusinessObjects
12 9 (0.39%) Oracle Database 12c
13 8 (0.35%) Oracle BI EE
14 7 (0.31%) SAP HANA
Development Applications
1 80 (3.51%) JIRA
2 57 (2.50%) Git (software)
3 47 (2.06%) Jenkins
4 25 (1.10%) Team Foundation Server
5 22 (0.97%) Bitbucket
5 22 (0.97%) Sonatype Nexus
6 20 (0.88%) Maven
7 18 (0.79%) Ant
8 15 (0.66%) SonarQube
9 14 (0.61%) JUnit
10 11 (0.48%) Liquibase
10 11 (0.48%) Oracle Forms
11 9 (0.39%) TeamCity
12 8 (0.35%) HP UFT
13 7 (0.31%) Visual Studio Team System
14 6 (0.26%) Oracle APEX
14 6 (0.26%) Selenium
14 6 (0.26%) Toad
14 6 (0.26%) Vagrant
15 5 (0.22%) Visual Studio
General
1 416 (18.25%) Finance
2 175 (7.68%) Telecoms
3 112 (4.91%) Banking
4 89 (3.91%) Retail
5 55 (2.41%) Law
6 53 (2.33%) Legal
7 35 (1.54%) Marketing
8 33 (1.45%) Manufacturing
9 32 (1.40%) Billing
10 25 (1.10%) Pharmaceutical
11 22 (0.97%) Investment Banking
12 21 (0.92%) Back Office
13 17 (0.75%) Publishing
14 16 (0.70%) Electronics
15 14 (0.61%) Financial Institution
16 12 (0.53%) Retail Banking
17 6 (0.26%) Front Office
17 6 (0.26%) Military
18 5 (0.22%) Italian Language
18 5 (0.22%) Local Government
Job Titles
1 457 (20.05%) Analyst
2 275 (12.07%) Service Manager
3 234 (10.27%) Architect
4 171 (7.50%) Service Analyst
5 163 (7.15%) Project Manager
6 148 (6.49%) Consultant
7 119 (5.22%) Developer
8 111 (4.87%) Business Analyst
9 100 (4.39%) Service Desk Analyst
10 93 (4.08%) Delivery Manager
11 82 (3.60%) Network Engineer
11 82 (3.60%) Services Delivery Manager
12 76 (3.33%) Support Analyst
13 73 (3.20%) IT Manager
14 69 (3.03%) ITIL Manager
15 62 (2.72%) Transition Manager
16 61 (2.68%) Service Architect
17 56 (2.46%) IT Analyst
18 53 (2.33%) ServiceNow Developer
19 52 (2.28%) Service Transition Manager
Libraries, Frameworks & Software Standards
1 74 (3.25%) XML
2 70 (3.07%) HTML
3 60 (2.63%) Web Services
4 59 (2.59%) CSS
5 35 (1.54%) .NET
6 34 (1.49%) REST
6 34 (1.49%) SOAP
7 28 (1.23%) Middleware
8 27 (1.18%) XSLT
9 23 (1.01%) JSON
10 21 (0.92%) AngularJS
11 17 (0.75%) Elastic Stack
12 16 (0.70%) ISPF
13 14 (0.61%) RSS
14 12 (0.53%) Ajax
14 12 (0.53%) Twitter Bootstrap
15 11 (0.48%) .NET Framework
15 11 (0.48%) IBM Integration Bus
15 11 (0.48%) MCollective
15 11 (0.48%) PostGIS
Miscellaneous
1 232 (10.18%) Analytical Skills
2 174 (7.63%) Management Information System
3 172 (7.55%) Data Centre
4 103 (4.52%) CMDB
5 67 (2.94%) Computer Science
6 44 (1.93%) NHS
6 44 (1.93%) Virtual Team
7 41 (1.80%) User Experience
8 30 (1.32%) Mainframe
9 28 (1.23%) Blackberry
10 19 (0.83%) Enterprise Software
10 19 (0.83%) Smartphone
11 16 (0.70%) Data Protection Act
11 16 (0.70%) Greenfield Project
11 16 (0.70%) PMI
11 16 (0.70%) Public Cloud
12 15 (0.66%) Linux Command Line
13 14 (0.61%) Hybrid Cloud
13 14 (0.61%) Thin Client
13 14 (0.61%) Web 2.0
Operating Systems
1 355 (15.58%) Windows
2 186 (8.16%) Linux
3 129 (5.66%) Windows Server
4 90 (3.95%) Unix
5 62 (2.72%) Windows Server 2012
6 61 (2.68%) Windows 7
7 49 (2.15%) CentOS
8 47 (2.06%) Windows Server 2008
9 43 (1.89%) Red Hat Enterprise Linux
10 40 (1.76%) Windows 10
11 30 (1.32%) Windows Server 2003
12 28 (1.23%) Android
13 26 (1.14%) Apple iOS
14 22 (0.97%) Ubuntu
15 20 (0.88%) Windows XP
16 17 (0.75%) Mac OS X
16 17 (0.75%) Windows 8
17 16 (0.70%) AIX
18 12 (0.53%) Oracle Linux
19 10 (0.44%) SUSE Linux Enterprise Server
Processes & Methodologies
1 1475 (64.72%) ITIL
2 661 (29.00%) ITSM
3 411 (18.03%) Service Delivery
4 389 (17.07%) Project Management
5 341 (14.96%) Agile Software Development
6 283 (12.42%) ITIL V3
7 237 (10.40%) Stakeholder Management
8 225 (9.87%) Change Management
9 208 (9.13%) PRINCE2
10 199 (8.73%) Service Design
11 162 (7.11%) Incident Management
12 158 (6.93%) Problem Management
13 137 (6.01%) Continuous Improvement
14 136 (5.97%) Configuration Management
15 132 (5.79%) Scrum
16 127 (5.57%) Migration
17 121 (5.31%) DevOps
18 102 (4.48%) Release Management
19 93 (4.08%) Business Analysis
20 86 (3.77%) Business Intelligence
Programming Languages
1 153 (6.71%) SQL
2 80 (3.51%) Java
2 80 (3.51%) PowerShell
3 66 (2.90%) JavaScript
4 54 (2.37%) Python
5 41 (1.80%) C
6 31 (1.36%) C#
7 29 (1.27%) Perl
8 28 (1.23%) Bash Shell
9 27 (1.18%) Shell Script
10 24 (1.05%) PHP
11 22 (0.97%) Ruby
12 16 (0.70%) JCL
13 14 (0.61%) VBA
14 12 (0.53%) VB
15 11 (0.48%) PL/SQL
15 11 (0.48%) T-SQL
16 10 (0.44%) Groovy
16 10 (0.44%) VBScript
17 9 (0.39%) COBOL
Qualifications
1 467 (20.49%) Security Cleared
2 335 (14.70%) SC Cleared
3 213 (9.35%) Degree
4 183 (8.03%) ITIL Certification
5 125 (5.48%) Cisco Certification
6 101 (4.43%) DV Cleared
7 83 (3.64%) CCNP
8 74 (3.25%) CCIE
9 71 (3.12%) Microsoft Certification
10 64 (2.81%) JNCIA
11 62 (2.72%) CCSA
11 62 (2.72%) CCSE
12 61 (2.68%) CCDP
13 60 (2.63%) JNCIE
14 59 (2.59%) CCIP
15 52 (2.28%) ISEB
16 46 (2.02%) Computer Science Degree
16 46 (2.02%) HP ASE
16 46 (2.02%) HP MASE
17 39 (1.71%) BPSS Clearance
Quality Assurance & Compliance
1 228 (10.00%) SLA
2 52 (2.28%) ISO/IEC 27001
3 48 (2.11%) QA
4 45 (1.97%) ISO/IEC 20000
5 35 (1.54%) COBIT
6 33 (1.45%) PMO
7 31 (1.36%) Disclosure Scotland
8 16 (0.70%) Sarbanes-Oxley
9 15 (0.66%) HL7
10 14 (0.61%) PCI DSS
11 10 (0.44%) ISO/IEC 15288
12 8 (0.35%) ISO/IEC 19770
13 7 (0.31%) ISO 9001
14 6 (0.26%) Data Quality
15 5 (0.22%) GAMP
15 5 (0.22%) ISO 22301
16 4 (0.18%) GxP
16 4 (0.18%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
16 4 (0.18%) PMBOK
17 3 (0.13%) GDPR
System Software
1 259 (11.36%) Active Directory
2 97 (4.26%) VMware Infrastructure
3 43 (1.89%) vSphere
4 41 (1.80%) Hyper-V
5 30 (1.32%) Virtual Machines
6 25 (1.10%) Docker
6 25 (1.10%) Virtual Desktop
7 24 (1.05%) VMware ESXi
8 23 (1.01%) XenApp
9 17 (0.75%) vCloud
10 16 (0.70%) Time Sharing Option
11 15 (0.66%) Postfix
11 15 (0.66%) Squid
12 13 (0.57%) VMware Workstation
13 11 (0.48%) Terminal Services
14 9 (0.39%) RACF
15 8 (0.35%) Oracle RAC
16 7 (0.31%) Microsoft App-V
16 7 (0.31%) Virtual Servers
16 7 (0.31%) XenDesktop
Systems Management
1 82 (3.60%) SCCM
2 68 (2.98%) FortiGate
3 64 (2.81%) Puppet
4 45 (1.97%) SCOM
5 31 (1.36%) Ansible
6 21 (0.92%) Netcool
7 19 (0.83%) OVSD
7 19 (0.83%) WSUS
8 18 (0.79%) vCenter Server
9 17 (0.75%) ZABBIX
10 16 (0.70%) Kibana
10 16 (0.70%) logstash
10 16 (0.70%) Nagios
11 15 (0.66%) Rsyslog
12 14 (0.61%) Kubernetes
13 13 (0.57%) Terraform
14 12 (0.53%) DameWare
15 11 (0.48%) Docker Swarm
15 11 (0.48%) Rancher
16 10 (0.44%) Sysdig
Vendors
1 368 (16.15%) Microsoft
2 264 (11.58%) ServiceNow
3 190 (8.34%) Cisco
4 183 (8.03%) HP
5 174 (7.63%) VMware
6 119 (5.22%) Oracle
7 102 (4.48%) Remedy
8 92 (4.04%) SAP
9 86 (3.77%) Citrix
10 83 (3.64%) Juniper
11 80 (3.51%) F5
12 76 (3.33%) CheckPoint
13 68 (2.98%) IBM
14 61 (2.68%) Fortinet
15 60 (2.63%) Riverbed
16 43 (1.89%) Aruba
16 43 (1.89%) BMC
17 37 (1.62%) Red Hat
18 36 (1.58%) CA
19 29 (1.27%) NetApp
Edinburgh, Midlothian
Lorien Resourcing
Rate: Competitive Daily Rate
Posted: 12 hours ago
Manchester, Lancashire
Rullion
Posted: 15 hours ago
London
Square One Resources
Rate: £130 per day
Posted: 14 hours ago
East London
Global Technology Solutions Ltd
Rate: £130 - £140 per day
Posted: Yesterday
Sandy, Bedfordshire
Square One Resources
Rate: £130 per day
Posted: 3 days ago
Chesterfield, Derbyshire
AMS contingency
Rate: Negotiable
Posted: Yesterday
Edinburgh, Midlothian
Search Consultancy
Rate: £350 - £360 per day
Posted: 4 days ago
Dudley, West Midlands (County)
ARC IT Recruitment Ltd
Rate: Market Rate
Posted: 13 hours ago
Huntingdon, Cambridgeshire
Experis Ltd
Posted: 2 days ago
Edinburgh
Edward Carter Solutions
Rate: £355 per day
Posted: 3 days ago
Corsham, Wiltshire
LA International
Posted: 4 days ago
Swindon, Wiltshire
Talendrone.com
Rate: Negotiable/Excellent Rates
Posted: 2 days ago
City, London
Rullion
Posted: 3 days ago
Derby, Derbyshire
AMS contingency
Posted: 3 days ago
London
Oscar
Rate: £500 - £501 per day
Posted: 4 days ago
London
LA International
Rate: £425 per day
Posted: 4 days ago
London
Careerwise UK Limited
Rate: £700 per day
Posted: 11 hours ago
Winchester, Hampshire
Hampshire County Council
Rate: From £45,318 to £51,003 per annum
Posted: 2 days ago
Edinburgh, Midlothian
Lorien Resourcing
Rate: negotiable
Posted: 3 days ago
London
Sopra Steria Recruitment
Posted: Yesterday
Middlesex
Gibbs
Rate: £0 - £375 per day
Posted: 14 days ago
Liverpool, Merseyside
NHS Blood And Transplant
Rate: From £47,092 to £58,217 per annum
Posted: 23 days ago
Huntingdon, Cambridgeshire
Experis Ltd
Posted: 2 days ago
London
Digital Gurus
Rate: £450 - £500 per day
Posted: 3 days ago
Liverpool, Merseyside
Avance Consulting
Rate: Unspecified
Posted: 4 days ago
London
People Source Consulting
Rate: £400 - £550 per day
Posted: 22 days ago