Period
to 22 August 2017

The following table provides summary statistics for contract job vacancies with a requirement for Service Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Management over the 6 months to 22 August 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Management
UK
6 months to
22 Aug 2017
Same period 2016 Same period 2015
Rank 104 82 79
Rank change year-on-year -22 -3 +8
Contract jobs citing Service Management 2262 2943 2909
As % of all contract IT jobs advertised in the UK 2.36% 2.72% 2.56%
As % of the Processes & Methodologies category 2.80% 3.25% 3.17%
Number of daily rates quoted 1394 1867 1714
UK median daily rate £425 £425 £400
Median daily rate % change year-on-year - +6.25% +6.67%
10th Percentile £204 £213 £213
90th Percentile £588 £588 £550
UK excluding London median daily rate £400 £400 £375
% change year-on-year - +6.67% +7.14%
Number of hourly rates quoted 102 94 112
UK median hourly rate £14.75 £14.50 £16.42
Median hourly rate % change year-on-year +1.72% -11.69% +1.83%
10th Percentile £9.25 £11.25 £12.10
90th Percentile £35.00 £40.00 £44.48
UK excluding London median hourly rate £14.50 £14.50 £15.50
% change year-on-year - -6.45% -3.13%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Contract vacancies with a requirement for process or methodology skills 80882 90429 91778
As % of all contract IT jobs advertised in the UK 84.36% 83.50% 80.87%
Number of daily rates quoted 53087 59721 58563
UK median daily rate £450 £425 £400
Median daily rate % change year-on-year +5.88% +6.25% -
10th Percentile £281 £263 £260
90th Percentile £625 £600 £588
UK excluding London median daily rate £400 £400 £375
% change year-on-year - +6.67% +3.45%
Number of hourly rates quoted 2003 2206 2633
UK median hourly rate £25.00 £25.00 £22.00
Median hourly rate % change year-on-year - +13.64% +8.96%
10th Percentile £11.72 £11.50 £11.25
90th Percentile £50.23 £48.38 £47.83
UK excluding London median hourly rate £25.00 £25.00 £22.50
% change year-on-year - +11.11% +7.14%

Service Management
Job Vacancy Trend

Job postings citing Service Management as a percentage of all IT jobs advertised.

Job vacancy trend for Service Management in the UK

Service Management
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Management.

Contractor daily rate trend for Service Management in the UK

Service Management
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Service Management over the 6 months to 22 August 2017.

Contractor daily rate histogram for Service Management in the UK

Service Management
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Management.

Contractor hourly rate trend for Service Management in the UK

Service Management
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing Service Management over the 6 months to 22 August 2017.

Contractor hourly rate histogram for Service Management in the UK

Service Management
Top 16 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the UK over the 6 months to 22 August 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -21 2090 £425 - 212
UK excluding London -17 1321 £400 - 161
London -23 886 £464 -2.37% 71
South East -15 511 £425 +3.53% 39
North of England -15 270 £420 +12.00% 49
Midlands -17 201 £375 - 25
North West -7 146 £360 -10.00% 23
East of England +23 137 £360 -7.10% 15
West Midlands -23 113 £448 +20.95% 21
South West -23 91 £450 +28.50% 13
East Midlands +7 86 £344 -12.14% 4
Scotland -25 82 £350 -6.67% 14
Yorkshire -34 72 £425 - 18
North East +27 53 £525 +69.35% 8
Wales -1 39 £310 -22.50% 5
Northern Ireland -48 4 £463 +15.63% 1

For the 6 months to 22 August 2017, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads with a requirement for Service Management.

1 1447 (63.97%) ITIL
2 658 (29.09%) ITSM
3 470 (20.78%) Service Delivery
4 436 (19.27%) Finance
5 395 (17.46%) Security Cleared
6 374 (16.53%) Project Management
7 362 (16.00%) Windows
8 349 (15.43%) Microsoft
9 308 (13.62%) Stakeholder Management
10 292 (12.91%) ServiceNow
11 285 (12.60%) Agile Software Development
12 281 (12.42%) Active Directory
13 264 (11.67%) SC Cleared
14 263 (11.63%) Analytical Skills
15 259 (11.45%) ITIL V3
16 224 (9.90%) Change Management
17 220 (9.73%) SLA
18 212 (9.37%) Service Design
19 201 (8.89%) Degree
20 192 (8.49%) Management Information System
21 183 (8.09%) PRINCE2
22 182 (8.05%) Telecoms
23 180 (7.96%) Incident Management
24 177 (7.82%) ITIL Certification
25 168 (7.43%) Cisco
26 161 (7.12%) Microsoft Office
26 161 (7.12%) Problem Management
27 149 (6.59%) SQL
27 149 (6.59%) VMware
28 147 (6.50%) HP

Service Management
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 82 (3.63%) SharePoint
2 75 (3.32%) MS Exchange
3 33 (1.46%) Confluence
4 29 (1.28%) CMS
4 29 (1.28%) Skype for Business
5 28 (1.24%) Exchange Server 2010
6 25 (1.11%) Apache
7 23 (1.02%) IIS
8 21 (0.93%) Tomcat
8 21 (0.93%) WebSphere
9 19 (0.84%) Elasticsearch
10 16 (0.71%) BizTalk Server
11 15 (0.66%) Blackberry Enterprise Server
12 10 (0.44%) SAS
12 10 (0.44%) WebLogic
13 7 (0.31%) Exchange Server 2007
14 6 (0.27%) Drupal
14 6 (0.27%) IBM Notes
14 6 (0.27%) JCAPS
14 6 (0.27%) WebSphere Application Server
Applications
1 161 (7.12%) Microsoft Office
2 127 (5.61%) Microsoft Excel
3 74 (3.27%) Microsoft PowerPoint
4 30 (1.33%) MS Visio
5 18 (0.80%) Microsoft Project
6 4 (0.18%) InfoPath
7 2 (0.088%) S-PLUS
7 2 (0.088%) Spreadsheet
8 1 (0.044%) HipChat
8 1 (0.044%) SPSS
Business Applications
1 68 (3.01%) Remedy ITSM
2 15 (0.66%) SAP GRC
3 11 (0.49%) Dynamics CRM
4 10 (0.44%) Oracle EBS
5 6 (0.27%) SAP ERP
6 5 (0.22%) SAP Oil and Gas
7 4 (0.18%) iTrent
7 4 (0.18%) Oracle ERP
7 4 (0.18%) SAP S/4HANA
7 4 (0.18%) SAP SM
8 3 (0.13%) Dynamics AX
8 3 (0.13%) JDE EnterpriseOne
8 3 (0.13%) NetSuite
8 3 (0.13%) Oracle Applications
8 3 (0.13%) Oracle EBS R12
8 3 (0.13%) Oracle Financials
8 3 (0.13%) Staffware
9 2 (0.088%) assyst
9 2 (0.088%) Remedy AR System
9 2 (0.088%) RMDS
Cloud Services
1 101 (4.47%) Office 365
2 77 (3.40%) Microsoft Azure
3 52 (2.30%) Amazon AWS
4 34 (1.50%) IaaS
5 31 (1.37%) PaaS
6 20 (0.88%) SaaS
7 17 (0.75%) Amazon CloudWatch
7 17 (0.75%) Amazon EC2
7 17 (0.75%) Amazon ELB
7 17 (0.75%) Amazon S3
7 17 (0.75%) Virtual Private Cloud
8 14 (0.62%) Cloud Computing
9 11 (0.49%) G Suite
10 7 (0.31%) Azure Active Directory
11 6 (0.27%) AWS CloudFormation
11 6 (0.27%) Google Drive
12 4 (0.18%) Yammer
13 3 (0.13%) GitHub
14 2 (0.088%) Mimecast
14 2 (0.088%) OpenShift
Communications & Networking
1 123 (5.44%) WAN
2 120 (5.31%) Firewall
3 114 (5.04%) LAN
4 80 (3.54%) DNS
5 68 (3.01%) Wireless
6 44 (1.95%) TCP/IP
7 41 (1.81%) DHCP
8 40 (1.77%) VPN
9 37 (1.64%) Wi-Fi
10 35 (1.55%) Internet
11 34 (1.50%) BIG-IP
11 34 (1.50%) Cisco ASA
12 31 (1.37%) Cisco Nexus
12 31 (1.37%) MPLS
12 31 (1.37%) Network Security
13 26 (1.15%) HTTP
14 22 (0.97%) SAN
14 22 (0.97%) Skype
15 19 (0.84%) Cisco IOS
15 19 (0.84%) SSH
Database & Business Intelligence
1 71 (3.14%) SQL Server
2 24 (1.06%) PostgreSQL
3 22 (0.97%) Oracle Database
4 17 (0.75%) Amazon RDS
4 17 (0.75%) Big Data
4 17 (0.75%) Data Warehouse
5 16 (0.71%) MongoDB
6 14 (0.62%) DB2
7 12 (0.53%) Oracle Reports
7 12 (0.53%) Relational Database
8 11 (0.49%) SQL Server Integration Services
9 10 (0.44%) BusinessObjects
9 10 (0.44%) SAP HANA
10 9 (0.40%) Hadoop
10 9 (0.40%) SQL Server 2012
11 8 (0.35%) SQL Server 2005
12 7 (0.31%) Crystal Reports
13 6 (0.27%) MySQL
13 6 (0.27%) Oracle Database 10g
13 6 (0.27%) Star Schema
Development Applications
1 74 (3.27%) JIRA
2 47 (2.08%) Git (software)
3 37 (1.64%) Jenkins
4 25 (1.11%) Bitbucket
4 25 (1.11%) Maven
5 23 (1.02%) Sonatype Nexus
6 21 (0.93%) Ant
6 21 (0.93%) SonarQube
7 18 (0.80%) JUnit
7 18 (0.80%) Liquibase
8 10 (0.44%) Team Foundation Server
9 6 (0.27%) SoapUI
10 5 (0.22%) Oracle Forms
10 5 (0.22%) Selenium
10 5 (0.22%) Visual Studio Team System
11 4 (0.18%) JMeter
11 4 (0.18%) Visual Studio
11 4 (0.18%) Wise Package Studio
12 3 (0.13%) HP UFT
12 3 (0.13%) LoadRunner
General
1 436 (19.27%) Finance
2 182 (8.05%) Telecoms
3 101 (4.47%) Banking
4 76 (3.36%) Retail
5 57 (2.52%) Law
6 52 (2.30%) Legal
7 38 (1.68%) Manufacturing
8 31 (1.37%) Marketing
9 26 (1.15%) Billing
10 21 (0.93%) Electronics
10 21 (0.93%) Investment Banking
11 18 (0.80%) Pharmaceutical
12 17 (0.75%) Publishing
13 14 (0.62%) Back Office
14 13 (0.57%) Retail Banking
15 9 (0.40%) Front Office
16 8 (0.35%) Financial Institution
16 8 (0.35%) Italian Language
16 8 (0.35%) Military
17 7 (0.31%) Aerospace
Job Titles
1 469 (20.73%) Analyst
2 310 (13.70%) Service Manager
3 218 (9.64%) Architect
4 176 (7.78%) Service Analyst
5 171 (7.56%) Project Manager
6 135 (5.97%) Consultant
7 108 (4.77%) Business Analyst
7 108 (4.77%) Service Desk Analyst
8 103 (4.55%) Delivery Manager
9 95 (4.20%) Services Delivery Manager
10 93 (4.11%) IT Manager
11 78 (3.45%) Developer
12 75 (3.32%) Transition Manager
13 72 (3.18%) ITIL Manager
14 70 (3.09%) Support Analyst
15 63 (2.79%) Service Transition Manager
16 62 (2.74%) Senior Manager
17 56 (2.48%) IT Services Manager
17 56 (2.48%) ITIL Service Manager
17 56 (2.48%) Service Architect
Libraries, Frameworks & Software Standards
1 49 (2.17%) XML
2 45 (1.99%) HTML
3 43 (1.90%) Web Services
4 40 (1.77%) REST
5 33 (1.46%) SOAP
6 32 (1.41%) .NET
6 32 (1.41%) CSS
7 20 (0.88%) Elastic Stack
8 18 (0.80%) MCollective
9 14 (0.62%) AngularJS
10 11 (0.49%) ISPF
10 11 (0.49%) Middleware
10 11 (0.49%) SailPoint
11 10 (0.44%) J2EE
12 9 (0.40%) .NET Framework
12 9 (0.40%) Ajax
12 9 (0.40%) XSLT
13 8 (0.35%) ASP.NET
13 8 (0.35%) Software Packaging
13 8 (0.35%) Twitter Bootstrap
Miscellaneous
1 263 (11.63%) Analytical Skills
2 192 (8.49%) Management Information System
3 143 (6.32%) Data Centre
4 111 (4.91%) CMDB
5 65 (2.87%) Computer Science
6 54 (2.39%) NHS
7 43 (1.90%) Virtual Team
8 36 (1.59%) Blackberry
8 36 (1.59%) User Experience
9 28 (1.24%) Public Cloud
10 22 (0.97%) Linux Command Line
11 20 (0.88%) Greenfield Project
12 18 (0.80%) Enterprise Software
12 18 (0.80%) Smartphone
13 16 (0.71%) Data Protection Act
14 15 (0.66%) Mainframe
15 14 (0.62%) Hybrid Cloud
16 13 (0.57%) PMI
16 13 (0.57%) Replication
17 12 (0.53%) Thin Client
Operating Systems
1 362 (16.00%) Windows
2 137 (6.06%) Linux
3 117 (5.17%) Windows Server
4 75 (3.32%) Unix
5 71 (3.14%) Windows 7
6 51 (2.25%) Windows Server 2012
7 38 (1.68%) CentOS
8 37 (1.64%) Windows 10
9 33 (1.46%) Windows Server 2008
10 32 (1.41%) Red Hat Enterprise Linux
11 28 (1.24%) Android
12 25 (1.11%) Windows XP
13 24 (1.06%) Apple iOS
14 18 (0.80%) Mac OS X
15 17 (0.75%) Windows Server 2003
16 14 (0.62%) AIX
17 10 (0.44%) Windows 8
18 8 (0.35%) Solaris
19 7 (0.31%) Mac OS
19 7 (0.31%) Ubuntu
Processes & Methodologies
1 1447 (63.97%) ITIL
2 658 (29.09%) ITSM
3 470 (20.78%) Service Delivery
4 374 (16.53%) Project Management
5 308 (13.62%) Stakeholder Management
6 285 (12.60%) Agile Software Development
7 259 (11.45%) ITIL V3
8 224 (9.90%) Change Management
9 212 (9.37%) Service Design
10 183 (8.09%) PRINCE2
11 180 (7.96%) Incident Management
12 161 (7.12%) Problem Management
13 142 (6.28%) Continuous Improvement
14 133 (5.88%) Configuration Management
15 115 (5.08%) Release Management
16 114 (5.04%) Migration
17 108 (4.77%) Scrum
18 102 (4.51%) DevOps
19 81 (3.58%) Supplier Management
20 79 (3.49%) Business Intelligence
Programming Languages
1 149 (6.59%) SQL
2 71 (3.14%) PowerShell
3 57 (2.52%) Java
4 37 (1.64%) JavaScript
5 28 (1.24%) Shell Script
6 25 (1.11%) C
7 24 (1.06%) Perl
8 23 (1.02%) Bash Shell
9 22 (0.97%) C#
10 20 (0.88%) Python
11 17 (0.75%) Groovy
11 17 (0.75%) VBA
12 16 (0.71%) PL/SQL
13 11 (0.49%) JCL
13 11 (0.49%) T-SQL
14 10 (0.44%) C++
14 10 (0.44%) VB
15 8 (0.35%) VBScript
16 7 (0.31%) Ruby
17 6 (0.27%) VB.NET
Qualifications
1 395 (17.46%) Security Cleared
2 264 (11.67%) SC Cleared
3 201 (8.89%) Degree
4 177 (7.82%) ITIL Certification
5 115 (5.08%) DV Cleared
6 112 (4.95%) Cisco Certification
7 73 (3.23%) Microsoft Certification
8 62 (2.74%) CCNP
9 46 (2.03%) CCIE
10 44 (1.95%) ISEB
11 41 (1.81%) ITIL Foundation Certificate
12 39 (1.72%) JNCIA
13 38 (1.68%) BPSS Clearance
14 35 (1.55%) CCNA
14 35 (1.55%) MCP
15 34 (1.50%) CCDP
16 33 (1.46%) CCIP
16 33 (1.46%) CCSA
16 33 (1.46%) CCSE
16 33 (1.46%) JNCIE
Quality Assurance & Compliance
1 220 (9.73%) SLA
2 59 (2.61%) ISO/IEC 20000
3 56 (2.48%) QA
4 51 (2.25%) ISO/IEC 27001
5 38 (1.68%) COBIT
6 34 (1.50%) PMO
7 31 (1.37%) Sarbanes-Oxley
8 19 (0.84%) ISO 9001
9 11 (0.49%) Disclosure Scotland
10 10 (0.44%) HL7
11 7 (0.31%) ISO/IEC 15288
11 7 (0.31%) PCI DSS
12 5 (0.22%) Data Quality
12 5 (0.22%) ISO 22301
13 4 (0.18%) GDPR
13 4 (0.18%) GxP
14 3 (0.13%) COSO
14 3 (0.13%) EFQM
14 3 (0.13%) GAAP
14 3 (0.13%) GAMP
System Software
1 281 (12.42%) Active Directory
2 76 (3.36%) VMware Infrastructure
3 39 (1.72%) Hyper-V
4 34 (1.50%) vSphere
5 28 (1.24%) Virtual Machines
6 24 (1.06%) XenApp
7 23 (1.02%) Docker
8 22 (0.97%) Virtual Desktop
9 20 (0.88%) vCloud
10 19 (0.84%) Squid
11 18 (0.80%) Postfix
12 15 (0.66%) Terminal Services
13 13 (0.57%) VMware Workstation
14 11 (0.49%) Time Sharing Option
14 11 (0.49%) VMware ESXi
15 7 (0.31%) Microsoft App-V
15 7 (0.31%) XenDesktop
16 6 (0.27%) BitLocker
16 6 (0.27%) Firmware
17 4 (0.18%) Virtual Servers
Systems Management
1 75 (3.32%) SCCM
2 57 (2.52%) SCOM
3 45 (1.99%) Puppet
4 37 (1.64%) FortiGate
5 31 (1.37%) Netcool
6 30 (1.33%) Ansible
7 21 (0.93%) Terraform
8 20 (0.88%) Kubernetes
8 20 (0.88%) ZABBIX
9 19 (0.84%) Kibana
9 19 (0.84%) logstash
10 18 (0.80%) Docker Swarm
10 18 (0.80%) OVSD
10 18 (0.80%) Rancher
10 18 (0.80%) Rsyslog
11 17 (0.75%) DameWare
11 17 (0.75%) Sysdig
12 15 (0.66%) NetBackup
13 14 (0.62%) Nagios
14 13 (0.57%) WSUS
Vendors
1 349 (15.43%) Microsoft
2 292 (12.91%) ServiceNow
3 168 (7.43%) Cisco
4 149 (6.59%) VMware
5 147 (6.50%) HP
6 114 (5.04%) SAP
7 107 (4.73%) Oracle
8 92 (4.07%) Citrix
9 91 (4.02%) Remedy
10 64 (2.83%) IBM
11 54 (2.39%) Juniper
12 52 (2.30%) F5
13 50 (2.21%) BMC
13 50 (2.21%) CheckPoint
14 41 (1.81%) Riverbed
15 39 (1.72%) CA
16 33 (1.46%) Fortinet
17 30 (1.33%) NetApp
18 29 (1.28%) EMC
19 26 (1.15%) SolarWinds