Period
to 6 April 2020

The following table provides summary statistics for contract job vacancies with a requirement for Service Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Management over the 6 months to 6 April 2020 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Management
UK
6 months to
6 Apr 2020
Same period 2019 Same period 2018
Rank 110 114 116
Rank change year-on-year +4 +2 -30
Contract jobs citing Service Management 1,327 2,190 2,249
As % of all contract jobs advertised in the UK 2.15% 2.26% 2.21%
As % of the Processes & Methodologies category 2.53% 2.59% 2.55%
Number of daily rates quoted 750 1,373 1,485
Median daily rate £450 £430 £430
Median daily rate % change year-on-year +4.65% - +1.18%
10th Percentile £185 £163 £200
90th Percentile £650 £638 £600
UK excluding London median daily rate £430 £413 £425
% change year-on-year +4.24% -2.94% +3.66%
Number of hourly rates quoted 115 112 107
Median hourly rate £18.70 £16.93 £17.00
Median hourly rate % change year-on-year +10.45% -0.41% +17.24%
10th Percentile £13.43 £11.85 £10.16
90th Percentile £39.92 £41.38 £33.20
UK excluding London median hourly rate £19.00 £16.48 £15.00
% change year-on-year +15.33% +9.83% +3.45%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Contract vacancies with a requirement for process or methodology skills 52,457 84,580 88,136
As % of all contract IT jobs advertised in the UK 84.90% 87.24% 86.59%
Number of daily rates quoted 33,375 56,022 58,333
Median daily rate £475 £475 £450
Median daily rate % change year-on-year - +5.56% +4.05%
10th Percentile £285 £300 £290
90th Percentile £650 £650 £638
UK excluding London median daily rate £438 £428 £415
% change year-on-year +2.34% +3.01% +3.75%
Number of hourly rates quoted 1,890 2,135 2,214
Median hourly rate £25.50 £24.96 £22.50
Median hourly rate % change year-on-year +2.16% +10.93% -10.00%
10th Percentile £12.50 £11.85 £11.38
90th Percentile £53.75 £51.00 £50.18
Median hourly rate £22.39 £23.49 £22.00
% change year-on-year -4.68% +6.77% -12.00%

Service Management
Job Vacancy Trend

Job postings citing Service Management as a proportion of all IT jobs advertised.

Job vacancy trend for Service Management in the UK

Service Management
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing Service Management.

Daily rate trend for Service Management in the UK

Service Management
Daily Rate Histogram

Daily rate distribution for jobs citing Service Management over the 6 months to 6 April 2020.

Daily rate histogram for Service Management in the UK

Service Management
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing Service Management.

Hourly rate trend for Service Management in the UK

Service Management
Hourly Rate Histogram

Hourly rate distribution of jobs citing Service Management over the 6 months to 6 April 2020.

Hourly rate histogram for Service Management in the UK

Service Management
Top 18 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the UK over the 6 months to 6 April 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +8 1,199 £461 +6.52% 206
UK excluding London +9 939 £430 +4.24% 164
London -18 361 £500 +3.09% 51
South East 0 247 £450 +12.50% 39
North of England +15 234 £420 - 39
South West +4 165 £500 +17.65% 33
North West +7 121 £400 -5.88% 25
Midlands +29 108 £463 +26.71% 27
Scotland +14 94 £350 -12.50% 6
East of England +26 78 £270 -33.33% 17
Yorkshire +18 72 £480 +12.94% 11
West Midlands +28 68 £500 +45.99% 17
North East +31 41 £415 +3.75% 3
East Midlands +16 39 £350 -12.50% 10
Work from Home -32 19 £445 -15.24% 10
Wales +19 10 £394 -21.25% 7
Channel Islands - 2 - -
Northern Ireland +7 1 £140 -70.83%

For the 6 months to 6 April 2020, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads with a requirement for Service Management.

1 702 (52.90%) ITIL
2 388 (29.24%) ITSM
3 293 (22.08%) Security Cleared
4 283 (21.33%) Windows
5 271 (20.42%) Microsoft
6 212 (15.98%) Agile Software Development
7 210 (15.83%) SC Cleared
8 207 (15.60%) Finance
9 203 (15.30%) Service Delivery
10 174 (13.11%) Public Sector
11 172 (12.96%) Active Directory
12 155 (11.68%) Change Management
12 155 (11.68%) Service Design
13 143 (10.78%) Project Management
14 139 (10.47%) Microsoft Office
15 132 (9.95%) Incident Management
16 131 (9.87%) SLA
17 128 (9.65%) Stakeholder Management
18 126 (9.50%) Problem-Solving
19 121 (9.12%) Management Information System
20 116 (8.74%) ITIL V3
21 113 (8.52%) Office 365
22 108 (8.14%) ServiceNow
23 106 (7.99%) Problem Management
24 101 (7.61%) Windows 10
25 99 (7.46%) Analytical Skills
25 99 (7.46%) Migration
26 96 (7.23%) Azure
27 93 (7.01%) VMware
28 90 (6.78%) Linux

Service Management
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 46 (3.47%) SharePoint
2 32 (2.41%) Skype for Business
3 29 (2.19%) MS Exchange
4 22 (1.66%) Confluence
5 19 (1.43%) CMS
6 17 (1.28%) IBM Notes
7 14 (1.06%) IIS
8 10 (0.75%) Exchange Server 2013
8 10 (0.75%) WebLogic
9 7 (0.53%) Oracle SOA Suite
10 6 (0.45%) Anypoint
10 6 (0.45%) Apache
11 5 (0.38%) OpenStack
11 5 (0.38%) SAS
11 5 (0.38%) Tomcat
12 4 (0.30%) Adobe Experience Manager
13 3 (0.23%) Elasticsearch
13 3 (0.23%) Red Hat Fuse
14 2 (0.15%) Exchange Server 2010
14 2 (0.15%) SharePoint 2013
Applications
1 139 (10.47%) Microsoft Office
2 45 (3.39%) Microsoft Excel
3 22 (1.66%) Microsoft PowerPoint
4 21 (1.58%) MS Visio
5 10 (0.75%) Microsoft Project
6 4 (0.30%) Acrobat
6 4 (0.30%) Spreadsheet
7 2 (0.15%) Chatbot
Business Applications
1 52 (3.92%) Remedy ITSM
2 29 (2.19%) assyst
3 7 (0.53%) Oracle AML
4 4 (0.30%) Dynamics CRM
5 3 (0.23%) Magento
5 3 (0.23%) Sparx Enterprise Architect
6 2 (0.15%) Oracle EBS R12
6 2 (0.15%) Oracle Retail
6 2 (0.15%) SAP S/4HANA
6 2 (0.15%) SAP SM
7 1 (0.075%) Dynamics AX
7 1 (0.075%) Maximo
7 1 (0.075%) MFGPRO
7 1 (0.075%) Oracle Applications
7 1 (0.075%) SAP CS
7 1 (0.075%) SAP HR
7 1 (0.075%) SAP Payroll
7 1 (0.075%) SAP PLM
7 1 (0.075%) Teamcenter
7 1 (0.075%) Unit4 Business World
Cloud Services
1 113 (8.52%) Office 365
2 96 (7.23%) Azure
3 64 (4.82%) AWS
4 26 (1.96%) SaaS
5 25 (1.88%) IaaS
6 22 (1.66%) PaaS
7 9 (0.68%) OneDrive
8 8 (0.60%) Azure Active Directory
8 8 (0.60%) Cloud Computing
9 7 (0.53%) Power Platform
10 6 (0.45%) Amazon S3
10 6 (0.45%) Force.com
10 6 (0.45%) G Suite
10 6 (0.45%) GCP
10 6 (0.45%) GitHub
11 5 (0.38%) Amazon CloudWatch
11 5 (0.38%) Dynamics 365
11 5 (0.38%) Trello
11 5 (0.38%) Virtual Private Cloud
12 4 (0.30%) Apigee
Communications & Networking
1 61 (4.60%) Firewall
2 55 (4.14%) TCP/IP
3 50 (3.77%) DNS
3 50 (3.77%) LAN
4 49 (3.69%) Skype
4 49 (3.69%) WAN
5 45 (3.39%) DHCP
6 29 (2.19%) VPN
7 28 (2.11%) Internet
8 24 (1.81%) OSPF
8 24 (1.81%) Wireless
9 22 (1.66%) VoIP
10 21 (1.58%) BGP
10 21 (1.58%) Cisco Nexus
11 19 (1.43%) SAN
12 17 (1.28%) MPLS
13 15 (1.13%) Network Security
14 14 (1.06%) Unified Communications
15 13 (0.98%) EIGRP
15 13 (0.98%) Radio Access Network
Database & Business Intelligence
1 47 (3.54%) SQL Server
2 20 (1.51%) Oracle Database
3 18 (1.36%) Data Warehouse
4 13 (0.98%) Relational Database
5 10 (0.75%) FileMaker
5 10 (0.75%) Oracle BI EE
5 10 (0.75%) Oracle Database 12c
6 9 (0.68%) BusinessObjects
7 8 (0.60%) Big Data
7 8 (0.60%) Oracle Database 10g
8 7 (0.53%) Enterprise Data Warehouse
8 7 (0.53%) SQL Server 2016
9 6 (0.45%) SAP HANA
10 5 (0.38%) MySQL
11 4 (0.30%) MongoDB
11 4 (0.30%) Power BI
11 4 (0.30%) SQL Server 2008
11 4 (0.30%) SQL Server Reporting Services
12 3 (0.23%) Oracle Database 11g
12 3 (0.23%) SQL Server Integration Services
Development Applications
1 43 (3.24%) JIRA
2 23 (1.73%) MSI
3 21 (1.58%) Jenkins
4 14 (1.06%) Git (software)
5 13 (0.98%) Artifactory
5 13 (0.98%) Selenium
6 10 (0.75%) Subversion
7 9 (0.68%) Maven
8 8 (0.60%) Eclipse
8 8 (0.60%) JUnit
8 8 (0.60%) Toad
9 7 (0.53%) Ant
9 7 (0.53%) Visual Studio
10 6 (0.45%) AdminStudio
10 6 (0.45%) Cucumber
10 6 (0.45%) GitLab
10 6 (0.45%) InstallShield
10 6 (0.45%) ProC
11 5 (0.38%) PowerBuilder
11 5 (0.38%) Rational DOORS
General
1 207 (15.60%) Finance
2 174 (13.11%) Public Sector
3 89 (6.71%) Telecoms
4 35 (2.64%) Manufacturing
5 32 (2.41%) Legal
6 28 (2.11%) Marketing
7 27 (2.03%) Retail
8 23 (1.73%) Banking
9 20 (1.51%) Electronics
10 16 (1.21%) Law
11 14 (1.06%) Billing
12 8 (0.60%) Military
13 7 (0.53%) Back Office
13 7 (0.53%) Local Government
13 7 (0.53%) Pharmaceutical
13 7 (0.53%) Publishing
14 6 (0.45%) Aerospace
15 3 (0.23%) Police
16 2 (0.15%) Housing Association
16 2 (0.15%) Italian Language
Job Titles
1 244 (18.39%) Analyst
2 168 (12.66%) Architect
3 127 (9.57%) Service Manager
4 123 (9.27%) Service Analyst
5 70 (5.28%) Service Desk Analyst
6 69 (5.20%) Project Manager
7 65 (4.90%) Developer
8 61 (4.60%) IT Manager
9 56 (4.22%) Support Engineer
10 55 (4.14%) Transition Manager
11 53 (3.99%) Service Transition Manager
12 50 (3.77%) Solutions Architect
13 45 (3.39%) IT Analyst
14 44 (3.32%) Infrastructure Engineer
15 43 (3.24%) Consultant
16 41 (3.09%) IT Support
16 41 (3.09%) Support Analyst
17 34 (2.56%) Delivery Manager
17 34 (2.56%) Desktop Support
18 31 (2.34%) Network Engineer
Libraries, Frameworks & Software Standards
1 25 (1.88%) Web Services
2 24 (1.81%) XML
3 22 (1.66%) .NET
4 21 (1.58%) REST
5 20 (1.51%) HTML
6 15 (1.13%) LDAP
6 15 (1.13%) Middleware
7 14 (1.06%) SOAP
8 12 (0.90%) 802.1X
9 11 (0.83%) Spring
10 9 (0.68%) Hibernate
10 9 (0.68%) JDBC
11 8 (0.60%) CSS
12 7 (0.53%) JSP
12 7 (0.53%) SAML
12 7 (0.53%) Struts
13 6 (0.45%) JSON
13 6 (0.45%) Node.js
14 4 (0.30%) AngularJS
14 4 (0.30%) Elastic Stack
Miscellaneous
1 121 (9.12%) Management Information System
2 99 (7.46%) Analytical Skills
3 76 (5.73%) Data Centre
4 74 (5.58%) Self-Motivation
5 45 (3.39%) CMDB
6 34 (2.56%) Public Cloud
7 28 (2.11%) Driving Licence
7 28 (2.11%) User Experience
8 24 (1.81%) NHS
9 19 (1.43%) PKI
10 18 (1.36%) Clustering
10 18 (1.36%) Enterprise Software
11 17 (1.28%) Virtual Team
12 14 (1.06%) Client/Server
13 13 (0.98%) iPhone
14 11 (0.83%) Blackberry
14 11 (0.83%) Video Conferencing
15 9 (0.68%) CCTV
16 8 (0.60%) Taxonomies
17 7 (0.53%) Smart Meter
Operating Systems
1 283 (21.33%) Windows
2 101 (7.61%) Windows 10
3 90 (6.78%) Linux
4 73 (5.50%) Windows Server
5 68 (5.12%) Windows 7
6 46 (3.47%) Windows Server 2008
7 44 (3.32%) Windows Server 2012
8 38 (2.86%) Unix
9 26 (1.96%) Apple iOS
10 17 (1.28%) Windows 8
11 15 (1.13%) Android
11 15 (1.13%) Mac OS
11 15 (1.13%) Red Hat Enterprise Linux
12 13 (0.98%) VMS
13 11 (0.83%) Mac OS X
14 10 (0.75%) Windows Server 2016
15 8 (0.60%) VME
16 7 (0.53%) CentOS
16 7 (0.53%) Windows Vista
17 6 (0.45%) Ubuntu
Processes & Methodologies
1 702 (52.90%) ITIL
2 388 (29.24%) ITSM
3 212 (15.98%) Agile Software Development
4 203 (15.30%) Service Delivery
5 155 (11.68%) Change Management
5 155 (11.68%) Service Design
6 143 (10.78%) Project Management
7 132 (9.95%) Incident Management
8 128 (9.65%) Stakeholder Management
9 126 (9.50%) Problem-Solving
10 116 (8.74%) ITIL V3
11 106 (7.99%) Problem Management
12 99 (7.46%) Migration
13 74 (5.58%) Project Delivery
14 72 (5.43%) Configuration Management
14 72 (5.43%) Risk Management
15 70 (5.28%) Continuous Improvement
15 70 (5.28%) DevOps
16 69 (5.20%) Mentoring
16 69 (5.20%) Programme Management
Programming Languages
1 86 (6.48%) SQL
2 66 (4.97%) PowerShell
3 48 (3.62%) C
4 42 (3.17%) Java
4 42 (3.17%) Python
5 33 (2.49%) JavaScript
6 19 (1.43%) PL/SQL
7 18 (1.36%) Bash Shell
8 14 (1.06%) VB
9 11 (0.83%) C#
9 11 (0.83%) VBScript
10 9 (0.68%) COBOL
11 8 (0.60%) Korn
12 7 (0.53%) Ruby
13 6 (0.45%) C++
13 6 (0.45%) R
14 5 (0.38%) Fortran
14 5 (0.38%) Perl
14 5 (0.38%) T-SQL
14 5 (0.38%) VC++
Qualifications
1 293 (22.08%) Security Cleared
2 210 (15.83%) SC Cleared
3 80 (6.03%) Degree
4 71 (5.35%) DV Cleared
5 49 (3.69%) Cisco Certification
6 47 (3.54%) ITIL Certification
7 46 (3.47%) Microsoft Certification
8 35 (2.64%) BPSS Clearance
9 32 (2.41%) CCNA
9 32 (2.41%) CCNP
10 28 (2.11%) MCSE
11 24 (1.81%) ITIL Foundation Certificate
12 19 (1.43%) MCP
13 18 (1.36%) CCIE
13 18 (1.36%) PMI Certification
14 16 (1.21%) CISSP
15 15 (1.13%) TOGAF Certification
16 14 (1.06%) CCDA
16 14 (1.06%) PMP
17 12 (0.90%) CCIE Routing and Switching
Quality Assurance & Compliance
1 131 (9.87%) SLA
2 40 (3.01%) QA
3 38 (2.86%) ISO/IEC 27001
4 15 (1.13%) COBIT
5 13 (0.98%) PMO
6 11 (0.83%) ISO/IEC 20000
7 10 (0.75%) Sarbanes-Oxley
8 7 (0.53%) GDPR
9 6 (0.45%) ISO 22301
9 6 (0.45%) ISO 9001
10 5 (0.38%) Cyber Essentials
10 5 (0.38%) Government Security Classifications
10 5 (0.38%) NIST
10 5 (0.38%) PCI DSS
11 4 (0.30%) BS7799
11 4 (0.30%) HL7
11 4 (0.30%) NCSC
12 3 (0.23%) Cyber Essentials PLUS
12 3 (0.23%) Data Quality
12 3 (0.23%) WCAG
System Software
1 172 (12.96%) Active Directory
2 77 (5.80%) VMware Infrastructure
3 27 (2.03%) Hyper-V
3 27 (2.03%) XenApp
4 25 (1.88%) Microsoft App-V
5 20 (1.51%) Virtual Machines
5 20 (1.51%) XenDesktop
6 19 (1.43%) Virtual Servers
7 17 (1.28%) Virtual Desktop
8 16 (1.21%) Docker
9 12 (0.90%) Microsoft Virtual Server
9 12 (0.90%) VMware ESXi
9 12 (0.90%) vSphere
10 6 (0.45%) VMware NSX
11 5 (0.38%) ProxySG
12 4 (0.30%) BitLocker
13 3 (0.23%) Xen
14 2 (0.15%) NFS
14 2 (0.15%) Oracle RAC
14 2 (0.15%) VirtualBox
Systems Management
1 73 (5.50%) SCCM
2 21 (1.58%) Ansible
2 21 (1.58%) Norton AntiVirus
3 20 (1.51%) WSUS
4 18 (1.36%) Puppet
4 18 (1.36%) SCOM
5 15 (1.13%) OpenView Configuration Management
5 15 (1.13%) Terraform
6 13 (0.98%) Systems Management Server (SMS)
7 12 (0.90%) Single Sign-On
8 10 (0.75%) Kubernetes
9 8 (0.60%) Opscode Chef
10 7 (0.53%) Nagios
10 7 (0.53%) Tivoli
11 5 (0.38%) Jamf Pro
11 5 (0.38%) Microsoft Clustering
11 5 (0.38%) SnapMirror
11 5 (0.38%) SnapVault
11 5 (0.38%) ThinApp
11 5 (0.38%) ZABBIX
Vendors
1 271 (20.42%) Microsoft
2 108 (8.14%) ServiceNow
3 93 (7.01%) VMware
4 77 (5.80%) Citrix
5 75 (5.65%) Cisco
6 72 (5.43%) Remedy
7 67 (5.05%) Oracle
8 49 (3.69%) HP
9 40 (3.01%) SAP
10 39 (2.94%) BMC
11 36 (2.71%) Dell
12 27 (2.03%) Juniper
13 23 (1.73%) Symantec
14 20 (1.51%) Red Hat
15 19 (1.43%) Apple
15 19 (1.43%) EMC
16 18 (1.36%) McAfee
16 18 (1.36%) SolarWinds
17 17 (1.28%) Lotus
17 17 (1.28%) Salesforce.com