Period
to 17 May 2021

The following table provides summary statistics for contract job vacancies with a requirement for Service Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Management over the 6 months to 17 May 2021 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Management
UK
6 months to
17 May 2021
Same period 2020 Same period 2019
Rank 123 115 117
Rank change year-on-year -8 +2 -2
Contract jobs citing Service Management 1,182 1,018 2,025
As % of all contract jobs advertised in the UK 2.07% 2.04% 2.20%
As % of the Processes & Methodologies category 2.37% 2.39% 2.52%
Number of daily rates quoted 778 601 1,258
10th Percentile £230 £185 £170
25th Percentile £370 £315 £325
Median daily rate (50th Percentile) £475 £450 £450
Median % change year-on-year +5.56% - +2.27%
75th Percentile £550 £575 £550
90th Percentile £650 £650 £638
UK excluding London median daily rate £440 £430 £413
% change year-on-year +2.33% +4.24% -2.94%
Number of hourly rates quoted 87 69 110
10th Percentile £12.16 £13.06 £11.61
25th Percentile £15.27 £15.75 £13.50
Median hourly rate £23.21 £19.00 £16.73
Median % change year-on-year +22.16% +13.57% -1.59%
75th Percentile £40.75 £26.00 £33.40
90th Percentile £50.00 £48.75 £42.55
UK excluding London median hourly rate £22.56 £19.25 £16.68
% change year-on-year +17.17% +15.41% +11.20%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Contract vacancies with a requirement for process or methodology skills 49,809 42,617 80,426
As % of all contract IT jobs advertised in the UK 87.35% 85.43% 87.53%
Number of daily rates quoted 34,090 28,351 54,038
10th Percentile £313 £289 £301
25th Percentile £400 £381 £381
Median daily rate (50th Percentile) £495 £475 £475
Median % change year-on-year +4.21% - +5.56%
75th Percentile £588 £575 £575
90th Percentile £675 £663 £650
UK excluding London median daily rate £440 £450 £438
% change year-on-year -2.22% +2.86% +4.17%
Number of hourly rates quoted 1,475 1,315 2,016
10th Percentile £12.00 £12.39 £11.50
25th Percentile £15.50 £16.00 £14.25
Median hourly rate £26.00 £22.29 £22.50
Median % change year-on-year +16.67% -0.96% +9.22%
75th Percentile £46.25 £46.00 £44.16
90th Percentile £58.75 £55.00 £50.25
UK excluding London median hourly rate £22.50 £20.11 £22.40
% change year-on-year +11.88% -10.22% +17.52%

Service Management
Job Vacancy Trend

Job postings citing Service Management as a proportion of all IT jobs advertised.

Job vacancy trend for Service Management in the UK

Service Management
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing Service Management.

Daily rate trend for Service Management in the UK

Service Management
Daily Rate Histogram

Daily rate distribution for jobs citing Service Management over the 6 months to 17 May 2021.

Daily rate histogram for Service Management in the UK

Service Management
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing Service Management.

Hourly rate trend for Service Management in the UK

Service Management
Hourly Rate Histogram

Hourly rate distribution of jobs citing Service Management over the 6 months to 17 May 2021.

Hourly rate histogram for Service Management in the UK

Service Management
Top 17 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the UK over the 6 months to 17 May 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -8 931 £475 +5.56% 241
UK excluding London +5 637 £440 +2.33% 206
Work from Home -11 390 £500 +11.11% 30
London +21 338 £500 +5.26% 65
North of England +7 162 £450 +7.14% 51
South East -31 123 £444 -1.28% 60
South West +22 96 £475 -7.32% 16
East of England +46 95 £275 +1.85% 11
Scotland -14 77 £400 +14.29% 26
Yorkshire +47 75 £474 -4.77% 18
Midlands -6 74 £475 -5.94% 37
North West -12 73 £470 +17.50% 28
West Midlands -8 47 £500 -9.09% 24
East Midlands +9 26 £422 +5.50% 13
North East -1 14 £338 -18.67% 5
Wales +12 9 £350 -9.68% 4
Channel Islands +7 4 £400 -

For the 6 months to 17 May 2021, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads with a requirement for Service Management.

1 637 (53.89%) ITIL
2 389 (32.91%) ITSM
3 370 (31.30%) Social Skills
4 307 (25.97%) Agile Software Development
5 288 (24.37%) Security Cleared
6 224 (18.95%) SC Cleared
7 206 (17.43%) Service Delivery
8 195 (16.50%) Azure
9 191 (16.16%) Microsoft
10 180 (15.23%) ServiceNow
11 177 (14.97%) Windows
12 155 (13.11%) DevOps
13 149 (12.61%) Public Sector
14 146 (12.35%) Change Management
15 144 (12.18%) Analytical Skills
16 141 (11.93%) Problem-Solving
17 136 (11.51%) Finance
18 133 (11.25%) AWS
19 131 (11.08%) Service Design
20 124 (10.49%) Stakeholder Management
21 122 (10.32%) ITIL V3
22 120 (10.15%) Project Management
23 106 (8.97%) Active Directory
23 106 (8.97%) Problem Management
24 104 (8.80%) SLA
25 102 (8.63%) Linux
26 100 (8.46%) Continuous Improvement
27 96 (8.12%) Microsoft 365
27 96 (8.12%) Project Delivery
28 93 (7.87%) Configuration Management

Service Management
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 45 (3.81%) Confluence
2 40 (3.38%) SharePoint
3 33 (2.79%) CMS
4 23 (1.95%) Apache
5 17 (1.44%) Elasticsearch
6 16 (1.35%) MS Exchange
7 14 (1.18%) Apache Airflow
8 9 (0.76%) Skype for Business
9 7 (0.59%) IIS
9 7 (0.59%) WebSphere
10 5 (0.42%) Tomcat
11 4 (0.34%) JBoss
11 4 (0.34%) NetWeaver
11 4 (0.34%) nginx
11 4 (0.34%) SAS
12 3 (0.25%) IBM Notes
13 2 (0.17%) Drupal
14 1 (0.085%) Jetty
14 1 (0.085%) Moodle
14 1 (0.085%) WordPress
Applications
1 58 (4.91%) Microsoft Office
2 28 (2.37%) Microsoft Excel
3 22 (1.86%) MS Visio
4 20 (1.69%) Microsoft PowerPoint
5 10 (0.85%) Microsoft Project
6 7 (0.59%) Figma
7 4 (0.34%) InVision
7 4 (0.34%) Sketch
8 3 (0.25%) UserZoom
9 1 (0.085%) Acrobat
Business Applications
1 35 (2.96%) Remedy ITSM
2 12 (1.02%) Oracle EBS
3 8 (0.68%) Dynamics AX
4 5 (0.42%) Dynamics CRM
5 4 (0.34%) Oracle Cash Management
5 4 (0.34%) Oracle Payables
5 4 (0.34%) Oracle Receivables
5 4 (0.34%) SAP GTS
5 4 (0.34%) SAP SCM
6 3 (0.25%) Dynamics NAV
6 3 (0.25%) Oracle ERP
6 3 (0.25%) SAP EWM
7 2 (0.17%) Actimize
7 2 (0.17%) Maximo
7 2 (0.17%) Salesforce.com CRM
7 2 (0.17%) SAP S/4HANA
8 1 (0.085%) HealthRoster
8 1 (0.085%) Remedy AR System
8 1 (0.085%) RESILIA
8 1 (0.085%) Workfront
Cloud Services
1 195 (16.50%) Azure
2 133 (11.25%) AWS
3 96 (8.12%) Microsoft 365
4 45 (3.81%) PaaS
5 32 (2.71%) GCP
6 30 (2.54%) IaaS
6 30 (2.54%) Power Platform
7 26 (2.20%) SaaS
8 25 (2.12%) Azure Active Directory
9 23 (1.95%) Slack
10 20 (1.69%) GitHub
11 19 (1.61%) Amazon S3
12 18 (1.52%) Dynamics 365
13 17 (1.44%) Amazon SQS
14 14 (1.18%) AWS Step Functions
15 13 (1.10%) AWS CloudFormation
15 13 (1.10%) AWS Lambda
16 12 (1.02%) Amazon EC2
16 12 (1.02%) Virtual Private Cloud
17 11 (0.93%) Amazon ELB
Communications & Networking
1 55 (4.65%) Firewall
2 43 (3.64%) WAN
3 38 (3.21%) DNS
4 33 (2.79%) VPN
5 27 (2.28%) LAN
6 22 (1.86%) Internet
7 20 (1.69%) Wireless
8 19 (1.61%) SAN
9 17 (1.44%) Skype
10 14 (1.18%) TCP/IP
11 13 (1.10%) VLAN
12 12 (1.02%) DHCP
13 11 (0.93%) Remote Desktop
14 10 (0.85%) SMTP
15 9 (0.76%) OSPF
15 9 (0.76%) VoIP
15 9 (0.76%) VSAN
16 8 (0.68%) MPLS
16 8 (0.68%) POP3
16 8 (0.68%) SD-WAN
Database & Business Intelligence
1 48 (4.06%) SQL Server
2 18 (1.52%) Amazon RDS
2 18 (1.52%) PostgreSQL
3 17 (1.44%) Oracle Database
4 16 (1.35%) Amazon DynamoDB
5 15 (1.27%) Big Data
6 14 (1.18%) Amazon Redshift
7 13 (1.10%) MySQL
8 12 (1.02%) Power BI
9 10 (0.85%) Oracle Exadata
10 9 (0.76%) Oracle Database 12c
11 8 (0.68%) Oracle Database 11g
12 7 (0.59%) NonStop SQL
12 7 (0.59%) Relational Database
13 6 (0.51%) Azure SQL Database
13 6 (0.51%) Hadoop
14 5 (0.42%) Data Lake
14 5 (0.42%) Oracle Reports
14 5 (0.42%) SAP HANA
15 4 (0.34%) Data Warehouse
Development Applications
1 69 (5.84%) JIRA
2 32 (2.71%) Git (software)
3 27 (2.28%) Jenkins
4 21 (1.78%) GitLab
5 18 (1.52%) Sonatype Nexus
6 16 (1.35%) Artifactory
7 14 (1.18%) SonarQube
8 13 (1.10%) Visual Studio
9 9 (0.76%) Team Foundation Server
10 7 (0.59%) SQL Server Management Studio (SSMS)
11 6 (0.51%) Bitbucket
12 4 (0.34%) Visual Studio Team System
13 3 (0.25%) Atlassian Bamboo
13 3 (0.25%) ERwin
13 3 (0.25%) JUnit
13 3 (0.25%) Octopus Deploy
13 3 (0.25%) Postman
13 3 (0.25%) SoapUI
14 2 (0.17%) CA Release Automation
14 2 (0.17%) PyCharm
General
1 370 (31.30%) Social Skills
2 149 (12.61%) Public Sector
3 144 (12.18%) Analytical Skills
4 136 (11.51%) Finance
5 59 (4.99%) Telecoms
6 54 (4.57%) Presentation Skills
7 35 (2.96%) Influencing Skills
8 34 (2.88%) Legal
9 26 (2.20%) Organisational Skills
10 22 (1.86%) Banking
10 22 (1.86%) Retail
11 16 (1.35%) Marketing
12 13 (1.10%) Manufacturing
13 10 (0.85%) Automotive
13 10 (0.85%) Billing
14 9 (0.76%) Documentation Skills
15 8 (0.68%) Back Office
15 8 (0.68%) Electronics
16 7 (0.59%) Law
17 6 (0.51%) Police
Job Titles
1 177 (14.97%) Analyst
2 168 (14.21%) Service Manager
3 158 (13.37%) Architect
4 66 (5.58%) Service Analyst
5 65 (5.50%) Developer
6 63 (5.33%) Consultant
7 56 (4.74%) Transition Manager
8 49 (4.15%) Service Transition Manager
9 45 (3.81%) Delivery Manager
9 45 (3.81%) Technical Architect
10 42 (3.55%) IT Manager
11 38 (3.21%) Project Manager
11 38 (3.21%) Service Delivery Manager
12 33 (2.79%) Network Engineer
12 33 (2.79%) ServiceNow Developer
13 32 (2.71%) Business Analyst
14 31 (2.62%) Service Architect
15 30 (2.54%) IT Services Manager
16 27 (2.28%) ITIL Manager
16 27 (2.28%) Service Management Analyst
Libraries, Frameworks & Software Standards
1 40 (3.38%) HTML
2 34 (2.88%) CSS
3 31 (2.62%) XML
4 29 (2.45%) Web Services
5 26 (2.20%) Ajax
5 26 (2.20%) AngularJS
6 24 (2.03%) JSON
7 19 (1.61%) .NET
8 18 (1.52%) YAML
9 15 (1.27%) ActiveMQ
10 14 (1.18%) Apache Beam
10 14 (1.18%) Node.js
10 14 (1.18%) Swagger
11 13 (1.10%) Middleware
11 13 (1.10%) REST
12 11 (0.93%) RESTful
13 10 (0.85%) OAuth
14 9 (0.76%) OpenID
15 8 (0.68%) Oracle Fusion
15 8 (0.68%) Twitter Bootstrap
Miscellaneous
1 81 (6.85%) Management Information System
2 61 (5.16%) Self-Motivation
3 56 (4.74%) Data Centre
4 45 (3.81%) NHS
5 44 (3.72%) CMDB
6 27 (2.28%) User Experience
7 26 (2.20%) Public Cloud
8 24 (2.03%) Cloud Native
9 21 (1.78%) Video Conferencing
10 15 (1.27%) PKI
10 15 (1.27%) Replication
10 15 (1.27%) Virtual Team
11 13 (1.10%) Clustering
12 11 (0.93%) Greenfield Project
13 10 (0.85%) Hybrid Cloud
14 8 (0.68%) PMI
15 7 (0.59%) Data Structures
16 6 (0.51%) CESG
16 6 (0.51%) Enterprise Software
16 6 (0.51%) Private Cloud
Operating Systems
1 177 (14.97%) Windows
2 102 (8.63%) Linux
3 63 (5.33%) Windows Server
4 32 (2.71%) Windows 10
5 26 (2.20%) Unix
6 15 (1.27%) Apple iOS
7 14 (1.18%) Red Hat Enterprise Linux
8 13 (1.10%) Windows 7
9 10 (0.85%) AIX
9 10 (0.85%) Android
9 10 (0.85%) Solaris
9 10 (0.85%) Windows Server 2016
10 8 (0.68%) Windows Server 2019
11 6 (0.51%) Oracle Linux
11 6 (0.51%) Windows Server 2008
12 5 (0.42%) CentOS
12 5 (0.42%) Mac OS
12 5 (0.42%) Mac OS X
13 4 (0.34%) Ubuntu
13 4 (0.34%) Windows Server 2012
Processes & Methodologies
1 637 (53.89%) ITIL
2 389 (32.91%) ITSM
3 307 (25.97%) Agile Software Development
4 206 (17.43%) Service Delivery
5 155 (13.11%) DevOps
6 146 (12.35%) Change Management
7 141 (11.93%) Problem-Solving
8 131 (11.08%) Service Design
9 124 (10.49%) Stakeholder Management
10 122 (10.32%) ITIL V3
11 120 (10.15%) Project Management
12 106 (8.97%) Problem Management
13 100 (8.46%) Continuous Improvement
14 96 (8.12%) Project Delivery
15 93 (7.87%) Configuration Management
16 91 (7.70%) Migration
17 77 (6.51%) Incident Management
18 59 (4.99%) Scrum
19 57 (4.82%) Decision-Making
20 54 (4.57%) PRINCE2
Programming Languages
1 75 (6.35%) Python
2 62 (5.25%) SQL
3 60 (5.08%) PowerShell
4 46 (3.89%) JavaScript
5 25 (2.12%) Java
6 14 (1.18%) Ruby
7 12 (1.02%) C#
8 11 (0.93%) C
8 11 (0.93%) PL/SQL
9 7 (0.59%) COBOL
10 6 (0.51%) Bash Shell
11 5 (0.42%) Perl
11 5 (0.42%) R
11 5 (0.42%) Scala
11 5 (0.42%) Shell Script
11 5 (0.42%) T-SQL
12 4 (0.34%) ABAP
13 3 (0.25%) C++
13 3 (0.25%) Go
13 3 (0.25%) TypeScript
Qualifications
1 288 (24.37%) Security Cleared
2 224 (18.95%) SC Cleared
3 61 (5.16%) ITIL Certification
4 59 (4.99%) Degree
5 47 (3.98%) DV Cleared
6 36 (3.05%) Cisco Certification
7 31 (2.62%) Microsoft Certification
8 26 (2.20%) CCNP
9 23 (1.95%) BPSS Clearance
10 19 (1.61%) PMI Certification
11 16 (1.35%) CCNA
12 14 (1.18%) MCP
13 13 (1.10%) PMP
14 11 (0.93%) Computer Science Degree
14 11 (0.93%) MCSA
15 9 (0.76%) CESG Certified Professional
15 9 (0.76%) MCSE
16 8 (0.68%) A+ Certification
17 7 (0.59%) ITIL Foundation Certificate
17 7 (0.59%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 104 (8.80%) SLA
2 25 (2.12%) ISO/IEC 27001
2 25 (2.12%) QA
3 23 (1.95%) Data Quality
4 20 (1.69%) ISO/IEC 20000
5 19 (1.61%) PMO
6 15 (1.27%) COBIT
7 14 (1.18%) Disclosure Scotland
8 11 (0.93%) GDPR
9 8 (0.68%) GRC
9 8 (0.68%) PCI DSS
10 7 (0.59%) Cyber Essentials
10 7 (0.59%) NIST
11 6 (0.51%) NCSC
12 5 (0.42%) ISO 9001
12 5 (0.42%) Sarbanes-Oxley
13 4 (0.34%) Cyber Essentials PLUS
14 3 (0.25%) Actionable Recommendations
14 3 (0.25%) HL7
14 3 (0.25%) ISO 22301
System Software
1 106 (8.97%) Active Directory
2 57 (4.82%) VMware Infrastructure
3 39 (3.30%) Docker
4 16 (1.35%) Hyper-V
5 13 (1.10%) Terminal Services
5 13 (1.10%) Virtual Machines
5 13 (1.10%) vSphere
6 9 (0.76%) Oracle RAC
7 7 (0.59%) VMware ESXi
8 5 (0.42%) XenApp
9 4 (0.34%) EMC RecoverPoint
9 4 (0.34%) KVM
9 4 (0.34%) VMware NSX
9 4 (0.34%) XenDesktop
10 3 (0.25%) Citrix Hypervisor
10 3 (0.25%) Microsoft Virtual Server
10 3 (0.25%) NFS
10 3 (0.25%) Virtual Desktop
10 3 (0.25%) Virtual Servers
10 3 (0.25%) Xen
Systems Management
1 68 (5.75%) Ansible
2 40 (3.38%) Terraform
3 33 (2.79%) Puppet
4 30 (2.54%) SCCM
5 29 (2.45%) Opscode Chef
6 27 (2.28%) Kubernetes
7 19 (1.61%) Grafana
7 19 (1.61%) Prometheus
8 11 (0.93%) Single Sign-On
8 11 (0.93%) vCenter Server
9 10 (0.85%) Microsoft Intune
10 9 (0.76%) Data Guard
10 9 (0.76%) Oracle RMAN
11 8 (0.68%) vRealize
12 7 (0.59%) Avamar
13 6 (0.51%) DameWare
13 6 (0.51%) Enterprise Manager Cloud Control
14 5 (0.42%) SCOM
15 4 (0.34%) FortiGate
15 4 (0.34%) WSUS
Vendors
1 191 (16.16%) Microsoft
2 180 (15.23%) ServiceNow
3 84 (7.11%) VMware
4 81 (6.85%) Oracle
5 70 (5.92%) Cisco
6 44 (3.72%) Remedy
7 30 (2.54%) HP
8 29 (2.45%) BMC
9 25 (2.12%) Google
9 25 (2.12%) Red Hat
9 25 (2.12%) SAP
10 24 (2.03%) Atlassian
11 23 (1.95%) Dell
12 22 (1.86%) Splunk
13 18 (1.52%) SolarWinds
14 17 (1.44%) Citrix
15 16 (1.35%) Salesforce.com
15 16 (1.35%) Veracode
16 9 (0.76%) Cloudera
16 9 (0.76%) Fortinet