The following table provides summary statistics for contract job vacancies with a requirement for Service Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Management over the 3 months to 22 May 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Management
UK
3 months to
22 May 2017
Same period 2016 Same period 2015
Rank 100 86 78
Rank change year-on-year -14 -8  
Contract jobs citing Service Management 1037 1415 1418
As % of all contract IT jobs advertised in the UK 2.32% 2.64% 2.54%
As % of the Processes & Methodologies category 2.75% 3.18% 3.15%
Number of daily rates quoted 595 896 812
Median daily rate £450 £425 £389
Median daily rate % change year-on-year +5.88% +9.32%  
90% offered a daily rate of more than £225 £220 £215
10% offered a daily rate of more than £575 £571 £525
UK excluding London median daily rate £425 £400 £356
% change year-on-year +6.25% +12.51%  
Number of hourly rates quoted 44 39 53
Median hourly rate £15.70 £14.00 £13.35
Median hourly rate % change year-on-year +12.14% +4.86%  
90% offered a hourly rate of more than £8.82 £12.49 £10.70
10% offered a hourly rate of more than £33.05 £36.30 £33.00
UK excluding London median hourly rate £17.88 £14.75 £13.35
% change year-on-year +21.22% +10.48%  

Service Management is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for process and methodology skills.

Contract Process & Methodology Skills
UK
Contract job vacancies with a requirement for process and methodology skills 37756 44546 45043
As % of all contract IT job vacancies advertised in the UK 84.36% 83.24% 80.53%
Number of daily rates quoted 24632 29459 28310
Median daily rate £450 £438 £413
Median daily rate % change year-on-year +2.85% +6.06%  
90% offered a daily rate of more than £305 £300 £275
10% offered a daily rate of more than £600 £600 £575
UK excluding London median daily rate £413 £400 £387
% change year-on-year +3.12% +3.35%  
Number of hourly rates quoted 993 1066 1331
Median hourly rate £33.50 £28.50 £29.00
Median hourly rate % change year-on-year +17.54% -1.72%  
90% offered a hourly rate of more than £13.00 £12.75 £12.25
10% offered a hourly rate of more than £53.00 £47.50 £47.83
UK excluding London median hourly rate £35.00 £35.00 £30.50
% change year-on-year - +14.75%  

Service Management
Job Vacancy Trend

The job posting trend of jobs advertised citing Service Management as a proportion of all contract or permanent IT jobs with a match in the Processes & Methodologies category.

Job vacancy trend for Service Management in the UK

Service Management
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Management.

Contractor daily rate trend for Service Management in the UK

Service Management
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Service Management over the 3 months to 22 May 2017.

Contractor daily rate histogram for Service Management in the UK

Service Management
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Management.

Contractor hourly rate trend for Service Management in the UK

Service Management
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing Service Management over the 3 months to 22 May 2017.

Contractor hourly rate histogram for Service Management in the UK

Service Management
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the UK over the 3 months to 22 May 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -23 968 £450 +5.88% 215
London -12 430 £475 +1.33% 73
South East -12 249 £450 +9.48% 48
Berkshire +10 79 £463 +14.55% 11
Hampshire -6 73 £450 +16.12% 13
East of England +23 72 £398 +6.00% 12
North West -7 60 £360 -13.77% 22
City of London -11 57 £469 +4.16% 9
Buckinghamshire -11 44 £500 +21.06% 5
West Midlands -22 42 £400 +8.10% 19
Milton Keynes -3 40 £505 +21.68% 5
North East +39 35 £550 +92.98% 3
Tyne and Wear +45 31 £550 +100.00% 3
South West -28 31 £500 +33.33% 16
Newcastle upon Tyne +47 30 £550 +101.83% 3
Scotland -7 30 £319 -25.00% 25
Reading +1 29 £475 +11.76% 5
East Midlands -11 28 £363 +2.11% 5
Manchester +5 27 £325 - 14
Surrey 0 27 £450 +12.50% 12
Yorkshire -18 27 £450 +4.65% 17
Bedfordshire +16 22 £325 +132.14% 1
West Yorkshire -2 21 £430 +0.11% 10
Edinburgh +11 20 £350 -22.22% 13
Wales +15 18 £331 -19.69% 1
Basingstoke +1 17 £235 -41.25% 2
South Wales +15 16 £338 -18.18%
Essex +4 16 £425 +112.50%
Bracknell +16 15 £550 +77.41%
Northamptonshire -1 15 £425 +6.25%

For the 6 months to 22 May 2017, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads with a requirement for Service Management.

1 1460 (64.57%) ITIL
2 656 (29.01%) ITSM
3 481 (21.27%) Security Cleared
4 424 (18.75%) Finance
5 395 (17.47%) Service Delivery
6 372 (16.45%) Agile Software Development
7 362 (16.01%) Project Management
8 355 (15.70%) SC Cleared
9 353 (15.61%) Microsoft
10 345 (15.26%) Windows
11 275 (12.16%) ServiceNow
12 274 (12.12%) ITIL V3
13 257 (11.37%) Change Management
14 236 (10.44%) SLA
15 226 (10.00%) Active Directory
16 222 (9.82%) Stakeholder Management
17 221 (9.77%) Analytical Skills
18 216 (9.55%) Service Design
19 199 (8.80%) PRINCE2
20 197 (8.71%) Linux
21 195 (8.62%) Degree
22 188 (8.31%) Cisco
23 181 (8.01%) ITIL Certification
24 179 (7.92%) VMware
25 175 (7.74%) HP
26 168 (7.43%) Problem Management
27 162 (7.16%) WAN
27 162 (7.16%) Data Centre
28 160 (7.08%) Telecoms
29 158 (6.99%) Microsoft Office

Service Management
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 71 (3.14%) SharePoint
2 56 (2.48%) MS Exchange
3 53 (2.34%) CMS
4 44 (1.95%) Confluence
5 38 (1.68%) Skype for Business
6 28 (1.24%) WebSphere
7 22 (0.97%) Exchange Server 2010
8 19 (0.84%) BizTalk Server
9 18 (0.80%) Blackberry Enterprise Server
10 16 (0.71%) Apache
11 14 (0.62%) Elasticsearch
11 14 (0.62%) IIS
12 13 (0.57%) SAS
12 13 (0.57%) Tomcat
13 12 (0.53%) OpenStack
14 11 (0.49%) IBM Notes
14 11 (0.49%) JBoss
15 10 (0.44%) JCAPS
15 10 (0.44%) WebLogic
16 9 (0.40%) WebSphere Application Server
Applications
1 158 (6.99%) Microsoft Office
2 117 (5.17%) Microsoft Excel
3 67 (2.96%) Microsoft PowerPoint
4 26 (1.15%) MS Visio
5 18 (0.80%) Microsoft Project
6 7 (0.31%) Spreadsheet
7 3 (0.13%) InfoPath
8 1 (0.044%) HipChat
8 1 (0.044%) S-PLUS
Business Applications
1 59 (2.61%) Remedy ITSM
2 17 (0.75%) Dynamics CRM
3 15 (0.66%) SAP Oil and Gas
4 7 (0.31%) Oracle EBS
4 7 (0.31%) SAP CRM
4 7 (0.31%) SAP ERP
5 4 (0.18%) assyst
6 3 (0.13%) Dynamics AX
6 3 (0.13%) Infor M3
6 3 (0.13%) Oracle ERP
6 3 (0.13%) SAP GRC
6 3 (0.13%) SAP S/4HANA
6 3 (0.13%) Staffware
7 2 (0.088%) iTrent
7 2 (0.088%) Maximo
7 2 (0.088%) RMDS
7 2 (0.088%) SAP FI
7 2 (0.088%) SAP SD
8 1 (0.044%) Endur
8 1 (0.044%) Remedy AR System
Cloud Services
1 78 (3.45%) IaaS
2 76 (3.36%) Office 365
3 62 (2.74%) PaaS
4 59 (2.61%) Amazon AWS
5 45 (1.99%) Microsoft Azure
6 43 (1.90%) SaaS
7 19 (0.84%) Cloud Computing
8 14 (0.62%) G Suite
9 10 (0.44%) OneDrive
10 8 (0.35%) Amazon CloudWatch
10 8 (0.35%) Amazon EC2
10 8 (0.35%) Amazon ELB
10 8 (0.35%) Amazon S3
10 8 (0.35%) Virtual Private Cloud
11 6 (0.27%) GitHub
11 6 (0.27%) Google Drive
12 3 (0.13%) AWS CloudFormation
12 3 (0.13%) Azure Active Directory
12 3 (0.13%) OpenShift
12 3 (0.13%) Yammer
Communications & Networking
1 162 (7.16%) WAN
2 153 (6.77%) LAN
3 148 (6.55%) Firewall
4 98 (4.33%) Wireless
5 74 (3.27%) DNS
6 62 (2.74%) TCP/IP
7 52 (2.30%) BIG-IP
8 47 (2.08%) Network Security
9 42 (1.86%) Internet
10 39 (1.72%) Cisco Nexus
11 32 (1.42%) LDAP
12 31 (1.37%) VPN
13 29 (1.28%) Wi-Fi
14 28 (1.24%) Skype
15 27 (1.19%) SSL
16 25 (1.11%) MPLS
17 24 (1.06%) Cisco ASA
18 23 (1.02%) DHCP
18 23 (1.02%) SAN
19 19 (0.84%) BGP
Database & Business Intelligence
1 72 (3.18%) SQL Server
2 34 (1.50%) Oracle Database
3 32 (1.42%) PostgreSQL
4 27 (1.19%) Data Warehouse
5 24 (1.06%) Big Data
6 21 (0.93%) MongoDB
7 19 (0.84%) DB2
7 19 (0.84%) Hadoop
7 19 (0.84%) MySQL
7 19 (0.84%) Relational Database
8 15 (0.66%) SQL Server Integration Services
9 13 (0.57%) Oracle Database 11g
9 13 (0.57%) SQL Server 2012
10 12 (0.53%) Oracle Database 12c
10 12 (0.53%) Oracle Reports
11 11 (0.49%) BusinessObjects
12 8 (0.35%) Amazon RDS
12 8 (0.35%) Oracle BI EE
13 7 (0.31%) Oracle Database 10g
14 6 (0.27%) Oracle OWB
Development Applications
1 76 (3.36%) JIRA
2 55 (2.43%) Git (software)
3 52 (2.30%) Jenkins
4 27 (1.19%) Team Foundation Server
5 20 (0.88%) Bitbucket
5 20 (0.88%) Sonatype Nexus
6 15 (0.66%) Maven
7 14 (0.62%) JUnit
8 13 (0.57%) Ant
8 13 (0.57%) SonarQube
9 9 (0.40%) Liquibase
9 9 (0.40%) TeamCity
10 8 (0.35%) HP UFT
10 8 (0.35%) Selenium
11 7 (0.31%) Oracle Forms
12 6 (0.27%) Oracle APEX
12 6 (0.27%) Toad
12 6 (0.27%) Vagrant
13 5 (0.22%) Visual Studio
14 4 (0.18%) FitNesse
General
1 424 (18.75%) Finance
2 160 (7.08%) Telecoms
3 101 (4.47%) Banking
4 89 (3.94%) Retail
5 55 (2.43%) Law
6 45 (1.99%) Legal
7 42 (1.86%) Marketing
8 37 (1.64%) Manufacturing
9 28 (1.24%) Billing
10 25 (1.11%) Back Office
11 24 (1.06%) Pharmaceutical
12 22 (0.97%) Investment Banking
13 16 (0.71%) Electronics
13 16 (0.71%) Financial Institution
14 14 (0.62%) Publishing
15 13 (0.57%) Retail Banking
16 8 (0.35%) Front Office
17 6 (0.27%) Advertising
17 6 (0.27%) French Language
17 6 (0.27%) Local Government
Job Titles
1 450 (19.90%) Analyst
2 253 (11.19%) Service Manager
3 223 (9.86%) Architect
4 177 (7.83%) Service Analyst
5 143 (6.32%) Project Manager
6 137 (6.06%) Consultant
7 126 (5.57%) Developer
8 109 (4.82%) Business Analyst
9 102 (4.51%) Service Desk Analyst
10 88 (3.89%) IT Manager
11 86 (3.80%) Delivery Manager
12 85 (3.76%) Network Engineer
13 74 (3.27%) Services Delivery Manager
14 69 (3.05%) Support Analyst
15 65 (2.87%) ITIL Manager
16 61 (2.70%) ServiceNow Developer
17 58 (2.57%) Service Architect
18 57 (2.52%) Transition Manager
19 52 (2.30%) Administrator
19 52 (2.30%) IT Analyst
Libraries, Frameworks & Software Standards
1 83 (3.67%) HTML
2 76 (3.36%) XML
3 67 (2.96%) Web Services
4 65 (2.87%) CSS
5 42 (1.86%) SOAP
6 35 (1.55%) REST
7 30 (1.33%) Middleware
8 27 (1.19%) XSLT
9 26 (1.15%) .NET
10 24 (1.06%) AngularJS
10 24 (1.06%) JSON
11 16 (0.71%) Twitter Bootstrap
12 15 (0.66%) Ajax
12 15 (0.66%) Elastic Stack
12 15 (0.66%) ISPF
13 14 (0.62%) RSS
14 11 (0.49%) HTML5
14 11 (0.49%) PostGIS
15 10 (0.44%) IBM Integration Bus
16 9 (0.40%) Software Packaging
Miscellaneous
1 221 (9.77%) Analytical Skills
2 162 (7.16%) Data Centre
3 146 (6.46%) Management Information System
4 116 (5.13%) CMDB
5 65 (2.87%) Computer Science
6 40 (1.77%) Virtual Team
7 34 (1.50%) NHS
8 31 (1.37%) Mainframe
8 31 (1.37%) User Experience
9 30 (1.33%) Blackberry
10 21 (0.93%) Enterprise Software
11 20 (0.88%) Smartphone
12 15 (0.66%) PMI
13 14 (0.62%) Client/Server
13 14 (0.62%) Fat Client
13 14 (0.62%) Thin Client
13 14 (0.62%) Web 2.0
14 13 (0.57%) Linux Command Line
14 13 (0.57%) Tandem
15 12 (0.53%) Public Cloud
Operating Systems
1 345 (15.26%) Windows
2 197 (8.71%) Linux
3 116 (5.13%) Windows Server
4 100 (4.42%) Unix
5 67 (2.96%) Windows 7
6 59 (2.61%) Windows Server 2012
7 50 (2.21%) CentOS
8 45 (1.99%) Red Hat Enterprise Linux
8 45 (1.99%) Windows Server 2008
9 39 (1.72%) Windows 10
10 34 (1.50%) Windows Server 2003
11 27 (1.19%) Android
12 24 (1.06%) Apple iOS
13 23 (1.02%) Windows XP
14 22 (0.97%) Ubuntu
15 21 (0.93%) Windows 8
16 20 (0.88%) Mac OS X
17 19 (0.84%) AIX
18 14 (0.62%) VME
19 13 (0.57%) Oracle Linux
Processes & Methodologies
1 1460 (64.57%) ITIL
2 656 (29.01%) ITSM
3 395 (17.47%) Service Delivery
4 372 (16.45%) Agile Software Development
5 362 (16.01%) Project Management
6 274 (12.12%) ITIL V3
7 257 (11.37%) Change Management
8 222 (9.82%) Stakeholder Management
9 216 (9.55%) Service Design
10 199 (8.80%) PRINCE2
11 168 (7.43%) Problem Management
12 156 (6.90%) Configuration Management
13 153 (6.77%) Incident Management
14 141 (6.24%) Continuous Improvement
15 140 (6.19%) Scrum
16 132 (5.84%) DevOps
16 132 (5.84%) Migration
17 113 (5.00%) Release Management
18 104 (4.60%) Business Analysis
19 83 (3.67%) Business Intelligence
Programming Languages
1 147 (6.50%) SQL
2 78 (3.45%) Java
3 76 (3.36%) JavaScript
4 69 (3.05%) PowerShell
5 58 (2.57%) Python
6 41 (1.81%) C
7 32 (1.42%) PHP
8 31 (1.37%) Perl
9 30 (1.33%) Shell Script
10 27 (1.19%) Bash Shell
10 27 (1.19%) C#
11 23 (1.02%) Ruby
12 15 (0.66%) JCL
13 14 (0.62%) COBOL
14 12 (0.53%) VB
14 12 (0.53%) VBA
15 10 (0.44%) T-SQL
15 10 (0.44%) VBScript
16 8 (0.35%) Groovy
17 6 (0.27%) Korn
Qualifications
1 481 (21.27%) Security Cleared
2 355 (15.70%) SC Cleared
3 195 (8.62%) Degree
4 181 (8.01%) ITIL Certification
5 122 (5.40%) Cisco Certification
6 91 (4.02%) DV Cleared
7 74 (3.27%) CCNP
8 73 (3.23%) CCIE
9 65 (2.87%) Microsoft Certification
10 59 (2.61%) JNCIA
11 57 (2.52%) CCSA
11 57 (2.52%) CCSE
12 55 (2.43%) CCDP
12 55 (2.43%) JNCIE
13 54 (2.39%) CCIP
14 42 (1.86%) HP ASE
14 42 (1.86%) HP MASE
15 37 (1.64%) ISEB
16 33 (1.46%) CCNA
16 33 (1.46%) MCP
Quality Assurance & Compliance
1 236 (10.44%) SLA
2 50 (2.21%) QA
3 48 (2.12%) ISO/IEC 27001
4 36 (1.59%) PMO
5 29 (1.28%) COBIT
6 28 (1.24%) Disclosure Scotland
7 21 (0.93%) PCI DSS
8 13 (0.57%) HL7
9 10 (0.44%) ISO/IEC 20000
10 7 (0.31%) Data Quality
10 7 (0.31%) ISO 9001
11 6 (0.27%) ISO19770
11 6 (0.27%) PMBOK
11 6 (0.27%) Sarbanes-Oxley
12 5 (0.22%) ISO22301
12 5 (0.22%) ISO27002
13 4 (0.18%) GxP
14 3 (0.13%) GAMP
15 2 (0.088%) EFQM
15 2 (0.088%) MiFID
System Software
1 226 (10.00%) Active Directory
2 104 (4.60%) VMware Infrastructure
3 43 (1.90%) vSphere
4 40 (1.77%) Hyper-V
5 31 (1.37%) Virtual Desktop
6 29 (1.28%) Virtual Machines
7 27 (1.19%) Docker
8 25 (1.11%) VMware ESXi
9 18 (0.80%) vCloud
10 15 (0.66%) Time Sharing Option
10 15 (0.66%) XenApp
11 13 (0.57%) Postfix
11 13 (0.57%) Squid
12 12 (0.53%) VMware Workstation
13 9 (0.40%) RACF
14 7 (0.31%) Oracle RAC
14 7 (0.31%) XenDesktop
15 6 (0.27%) ACF2
15 6 (0.27%) Virtual Servers
16 5 (0.22%) Microsoft App-V
Systems Management
1 64 (2.83%) Puppet
2 63 (2.79%) FortiGate
2 63 (2.79%) SCCM
3 32 (1.42%) SCOM
4 30 (1.33%) Ansible
5 20 (0.88%) OVSD
6 18 (0.80%) Terraform
6 18 (0.80%) vCenter Server
7 16 (0.71%) Nagios
8 15 (0.66%) ZABBIX
9 14 (0.62%) Kibana
9 14 (0.62%) logstash
9 14 (0.62%) WSUS
10 13 (0.57%) Netcool
10 13 (0.57%) Rsyslog
11 12 (0.53%) Kubernetes
12 10 (0.44%) NetBackup
12 10 (0.44%) Tivoli
13 9 (0.40%) AirWatch
13 9 (0.40%) Docker Swarm
Vendors
1 353 (15.61%) Microsoft
2 275 (12.16%) ServiceNow
3 188 (8.31%) Cisco
4 179 (7.92%) VMware
5 175 (7.74%) HP
6 121 (5.35%) Oracle
7 101 (4.47%) Remedy
8 84 (3.72%) CheckPoint
9 83 (3.67%) Juniper
10 82 (3.63%) F5
11 77 (3.41%) SAP
12 70 (3.10%) Citrix
13 59 (2.61%) Fortinet
13 59 (2.61%) IBM
13 59 (2.61%) Riverbed
14 57 (2.52%) BMC
15 42 (1.86%) Aruba
16 37 (1.64%) Red Hat
17 32 (1.42%) CA
18 27 (1.19%) Splunk
Oxfordshire
TEKsystems
Rate: £400 - £500 per annum
Posted: 13 hours ago
London
Aim Hire Recruitment Ltd
Rate: From £325 to £375 per day
Posted: 11 hours ago
Woking, Surrey
Michael Bailey Associates
Rate: Market Rates
Posted: 20 hours ago
Berkshire
Roc Search
Posted: 14 hours ago
Milton Keynes, Buckinghamshire
FCO Services
Salary: Location Allowance + Benefits
Posted: 23 hours ago
Farnborough, Hampshire
Experis Ltd
Posted: 16 hours ago
Coventry, West Midlands (County)
Harvey Nash plc
Posted: 4 days ago
Knutsford, Cheshire
Gibbs S3
Rate: £400 - £450 per day
Posted: 5 days ago
Knutsford, Cheshire
Gibbs S3
Rate: From £400 to £450 per day
Posted: 5 days ago
London
Refreshing Recruitment
Rate: £365 - £375 per day
Posted: 5 days ago
London
Reed Professional Services
Rate: From £400 to £450 per day
Posted: 5 days ago
London
JM
Rate: £375 - £425 per day
Posted: 5 days ago
London
Global Technology Solutions Ltd
Rate: £400 - £425 per day
Posted: 5 days ago
Oxford, Oxfordshire
IntaPeople
Rate: £400 - £500 per day
Posted: 3 days ago
Milton Keynes, Buckinghamshire
FCO Services
Rate: £33,835 - £44,884 plus location allowance plus benefits
Posted: 7 days ago
Clydebank, Dunbartonshire
Harvey Nash plc
Posted: 6 days ago
Manchester, Lancashire
Rullion
Posted: 5 days ago
Bristol, Avon
Inspire Corporation Limited
Rate: £0.00 per annum
Posted: 4 days ago
North West
Gibbs HWS
Rate: £0 - £450 per day
Posted: 8 days ago
London
Gibbs S3
Rate: £0 - £450 per day
Posted: 8 days ago
London
Experis Ltd
Posted: 6 days ago
Basingstoke
Spectrum IT
Rate: £120 - £150 per day
Posted: 13 days ago
Aberdeen, Aberdeenshire
Harvey Nash plc
Rate: £30.00 per hour
Posted: 4 days ago
London
Lorien Resourcing
Rate: Market Rate
Posted: 12 hours ago
Norfolk
Real Staffing
Rate: £450 - £500 per day
Posted: 6 days ago
Leeds, West Yorkshire
Amsource Technology Ltd
Rate: From £24 to £26 per hour
Posted: 5 days ago
Edinburgh, Midlothian
Lorien Resourcing
Rate: negotiable
Posted: 4 days ago
Hampshire
Net Talent
Rate: £400 - £440 per day
Posted: 5 days ago
City, London
TEKsystems
Rate: £750 - £800 per day
Posted: 5 days ago
Manchester, Lancashire
Square One Resources
Posted: 6 days ago