Period
to 8 July 2020

The following table provides summary statistics for contract job vacancies with a requirement for Service Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Management over the 6 months to 8 July 2020 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Management
UK
6 months to
8 Jul 2020
Same period 2019 Same period 2018
Rank 114 114 114
Rank change year-on-year 0 0 -10
Contract jobs citing Service Management 858 2,045 2,363
As % of all contract jobs advertised in the UK 2.06% 2.17% 2.26%
As % of the Processes & Methodologies category 2.40% 2.49% 2.60%
Number of daily rates quoted 509 1,217 1,481
Median daily rate £450 £450 £440
Median daily rate % change year-on-year - +2.27% +3.53%
10th Percentile £200 £173 £200
90th Percentile £675 £638 £613
UK excluding London median daily rate £440 £425 £425
% change year-on-year +3.53% - +6.25%
Number of hourly rates quoted 57 120 103
Median hourly rate £21.50 £17.40 £17.50
Median hourly rate % change year-on-year +23.56% -0.57% +9.72%
10th Percentile £11.91 £11.25 £11.17
90th Percentile £46.00 £42.55 £40.50
UK excluding London median hourly rate £21.00 £18.70 £16.00
% change year-on-year +12.33% +16.84% -4.48%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Contract vacancies with a requirement for process or methodology skills 35,736 82,017 90,743
As % of all contract IT jobs advertised in the UK 85.82% 87.09% 86.87%
Number of daily rates quoted 22,474 53,992 59,813
Median daily rate £475 £475 £450
Median daily rate % change year-on-year - +5.56% +2.27%
10th Percentile £300 £300 £300
90th Percentile £675 £650 £638
UK excluding London median daily rate £450 £438 £423
% change year-on-year +2.86% +3.55% +5.63%
Number of hourly rates quoted 1,246 2,307 2,462
Median hourly rate £32.37 £24.50 £21.50
Median hourly rate % change year-on-year +32.12% +13.95% -14.00%
10th Percentile £12.83 £11.85 £11.17
90th Percentile £54.01 £52.50 £50.00
Median hourly rate £24.71 £24.00 £20.00
% change year-on-year +2.94% +20.00% -20.00%

Service Management
Job Vacancy Trend

Job postings citing Service Management as a proportion of all IT jobs advertised.

Job vacancy trend for Service Management in the UK

Service Management
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing Service Management.

Daily rate trend for Service Management in the UK

Service Management
Daily Rate Histogram

Daily rate distribution for jobs citing Service Management over the 6 months to 8 July 2020.

Daily rate histogram for Service Management in the UK

Service Management
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing Service Management.

Hourly rate trend for Service Management in the UK

Service Management
Hourly Rate Histogram

Hourly rate distribution of jobs citing Service Management over the 6 months to 8 July 2020.

Hourly rate histogram for Service Management in the UK

Service Management
Top 17 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the UK over the 6 months to 8 July 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +3 777 £455 +1.00% 122
UK excluding London +14 606 £440 +3.53% 101
London -38 225 £500 +2.04% 23
South East +14 175 £425 +1.19% 19
North of England +35 152 £433 +5.03% 14
South West +14 96 £525 +16.67% 27
North West +16 92 £423 +5.63% 5
Midlands +39 73 £450 +25.00% 24
Scotland +6 54 £368 -16.24% 1
East of England +31 47 £260 -39.18% 15
West Midlands +31 46 £450 +23.29% 14
Work from Home -17 39 £450 -10.00% 7
Yorkshire +32 35 £453 +9.23% 7
East Midlands +31 26 £350 -2.78% 9
North East +43 25 £418 -1.76% 2
Wales +19 7 £388 -8.82% 5
Northern Ireland +17 2 £725 +90.16%

For the 6 months to 8 July 2020, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads with a requirement for Service Management.

1 438 (51.05%) ITIL
2 236 (27.51%) ITSM
3 229 (26.69%) Security Cleared
4 170 (19.81%) SC Cleared
5 165 (19.23%) Service Delivery
6 156 (18.18%) Microsoft
7 141 (16.43%) Windows
8 139 (16.20%) Agile Software Development
9 138 (16.08%) Finance
10 118 (13.75%) Public Sector
11 113 (13.17%) Problem-Solving
12 106 (12.35%) Active Directory
13 104 (12.12%) Project Management
14 93 (10.84%) Management Information System
14 93 (10.84%) Service Design
15 87 (10.14%) Stakeholder Management
16 86 (10.02%) Change Management
17 85 (9.91%) ITIL V3
18 82 (9.56%) SLA
19 81 (9.44%) Azure
20 77 (8.97%) SQL
21 74 (8.62%) Migration
21 74 (8.62%) Degree
22 72 (8.39%) Office 365
22 72 (8.39%) Microsoft Office
23 66 (7.69%) ServiceNow
24 64 (7.46%) Analytical Skills
25 63 (7.34%) Project Delivery
26 60 (6.99%) Oracle
27 59 (6.88%) Telecoms

Service Management
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 35 (4.08%) SharePoint
2 16 (1.86%) CMS
2 16 (1.86%) MS Exchange
3 15 (1.75%) WebLogic
4 10 (1.17%) IIS
5 9 (1.05%) Confluence
6 8 (0.93%) Skype for Business
7 6 (0.70%) Apache
7 6 (0.70%) IBM Notes
8 3 (0.35%) Anypoint
8 3 (0.35%) Oracle SOA Suite
8 3 (0.35%) Red Hat Fuse
8 3 (0.35%) Tomcat
8 3 (0.35%) WordPress
9 2 (0.23%) Blackboard Learn
9 2 (0.23%) Exchange Server 2010
9 2 (0.23%) Jupyter
9 2 (0.23%) OpenStack
9 2 (0.23%) SharePoint 2013
9 2 (0.23%) WebSphere
Applications
1 72 (8.39%) Microsoft Office
2 24 (2.80%) Microsoft Excel
3 13 (1.52%) MS Visio
4 11 (1.28%) Microsoft PowerPoint
5 5 (0.58%) Microsoft Project
5 5 (0.58%) RoboHelp
6 2 (0.23%) Chatbot
6 2 (0.23%) Spreadsheet
7 1 (0.12%) LibreOffice
Business Applications
1 34 (3.96%) Remedy ITSM
2 16 (1.86%) assyst
3 4 (0.47%) Dynamics CRM
3 4 (0.47%) Hyperion Planning
3 4 (0.47%) Oracle General Ledger
4 3 (0.35%) Maximo
5 2 (0.23%) Oracle Applications
5 2 (0.23%) SAP S/4HANA
6 1 (0.12%) Oracle EBS R12
6 1 (0.12%) Oracle Payables
6 1 (0.12%) Primavera
6 1 (0.12%) SAP HR
6 1 (0.12%) SAP Hybris
6 1 (0.12%) SAP Payroll
6 1 (0.12%) SAP PLM
6 1 (0.12%) Teamcenter
6 1 (0.12%) Unit4 Business World
Cloud Services
1 81 (9.44%) Azure
2 72 (8.39%) Office 365
3 54 (6.29%) AWS
4 13 (1.52%) SaaS
5 12 (1.40%) IaaS
6 8 (0.93%) PaaS
7 7 (0.82%) Azure Active Directory
7 7 (0.82%) Power Automate
8 6 (0.70%) Cloud Computing
8 6 (0.70%) G Suite
8 6 (0.70%) Power Platform
9 5 (0.58%) GCP
9 5 (0.58%) Serverless
10 4 (0.47%) PowerApps
10 4 (0.47%) Slack
10 4 (0.47%) Veeva
11 3 (0.35%) Amazon CloudWatch
11 3 (0.35%) Amazon GuardDuty
11 3 (0.35%) Dynamics 365
11 3 (0.35%) Google Docs
Communications & Networking
1 37 (4.31%) Firewall
2 34 (3.96%) DNS
2 34 (3.96%) WAN
3 24 (2.80%) DHCP
4 23 (2.68%) Skype
5 21 (2.45%) LAN
5 21 (2.45%) TCP/IP
5 21 (2.45%) VPN
6 17 (1.98%) VoIP
7 14 (1.63%) Internet
8 13 (1.52%) SAN
8 13 (1.52%) Wireless
9 11 (1.28%) Network Security
10 10 (1.17%) BGP
10 10 (1.17%) OSPF
10 10 (1.17%) Radio Access Network
10 10 (1.17%) Unified Communications
11 8 (0.93%) IP Telephony
11 8 (0.93%) NetScaler
11 8 (0.93%) Wi-Fi
Database & Business Intelligence
1 40 (4.66%) SQL Server
2 27 (3.15%) Oracle Database
3 15 (1.75%) Data Warehouse
4 12 (1.40%) Oracle BI EE
5 10 (1.17%) FileMaker
5 10 (1.17%) Relational Database
6 7 (0.82%) Enterprise Data Warehouse
7 6 (0.70%) GIS
7 6 (0.70%) Oracle Reports
8 5 (0.58%) Oracle Database 11g
8 5 (0.58%) SQL Server 2016
8 5 (0.58%) SQL Server Reporting Services
8 5 (0.58%) SSDT
9 4 (0.47%) Big Data
9 4 (0.47%) Essbase
9 4 (0.47%) MySQL
9 4 (0.47%) Oracle Smart View
9 4 (0.47%) SQL Server 2008
10 3 (0.35%) Crystal Reports
10 3 (0.35%) Oracle8/8i Database
Development Applications
1 21 (2.45%) JIRA
2 12 (1.40%) Eclipse
3 9 (1.05%) Visual Studio
4 7 (0.82%) Toad
4 7 (0.82%) WebLogic Workshop
5 5 (0.58%) ClearCase
5 5 (0.58%) Fiddler
5 5 (0.58%) Git (software)
5 5 (0.58%) MSI
5 5 (0.58%) Oracle APEX
5 5 (0.58%) Rational Rose
6 4 (0.47%) Jenkins
7 3 (0.35%) Oracle Forms
7 3 (0.35%) SoapUI
7 3 (0.35%) SQL Server Management Studio (SSMS)
8 2 (0.23%) ERwin
8 2 (0.23%) Zephyr
9 1 (0.12%) Artifactory
9 1 (0.12%) GitLab
9 1 (0.12%) Rational DOORS
General
1 138 (16.08%) Finance
2 118 (13.75%) Public Sector
3 59 (6.88%) Telecoms
4 24 (2.80%) Manufacturing
5 22 (2.56%) Legal
6 18 (2.10%) Banking
7 16 (1.86%) Marketing
8 15 (1.75%) Retail
9 13 (1.52%) Law
10 12 (1.40%) Electronics
11 11 (1.28%) Police
12 8 (0.93%) Back Office
13 7 (0.82%) Local Government
13 7 (0.82%) Military
13 7 (0.82%) Pharmaceutical
14 6 (0.70%) Aerospace
14 6 (0.70%) Billing
14 6 (0.70%) Publishing
15 5 (0.58%) French Language
16 4 (0.47%) General Ledger
Job Titles
1 162 (18.88%) Analyst
2 124 (14.45%) Architect
3 77 (8.97%) Service Manager
4 56 (6.53%) Service Analyst
5 52 (6.06%) Developer
6 48 (5.59%) Delivery Manager
7 39 (4.55%) Project Manager
8 38 (4.43%) IT Manager
8 38 (4.43%) Service Desk Analyst
9 35 (4.08%) Solutions Architect
10 34 (3.96%) Transition Manager
11 31 (3.61%) Support Analyst
12 30 (3.50%) Administrator
12 30 (3.50%) Business Analyst
12 30 (3.50%) Service Transition Manager
13 25 (2.91%) Service Architect
14 22 (2.56%) Support Engineer
15 21 (2.45%) Infrastructure Engineer
15 21 (2.45%) IT Analyst
16 20 (2.33%) DBA
Libraries, Frameworks & Software Standards
1 30 (3.50%) Web Services
2 19 (2.21%) HTML
3 18 (2.10%) .NET
3 18 (2.10%) XML
4 17 (1.98%) SOAP
5 14 (1.63%) J2EE
6 13 (1.52%) REST
7 11 (1.28%) Java EE
7 11 (1.28%) LDAP
7 11 (1.28%) Middleware
7 11 (1.28%) Struts
8 7 (0.82%) JAX-RS
8 7 (0.82%) JSON
9 6 (0.70%) CSS
9 6 (0.70%) jQuery
9 6 (0.70%) SAML
10 5 (0.58%) ASP.NET
10 5 (0.58%) WinForms
10 5 (0.58%) WPF
10 5 (0.58%) XHTML
Miscellaneous
1 93 (10.84%) Management Information System
2 64 (7.46%) Analytical Skills
3 46 (5.36%) Self-Motivation
4 38 (4.43%) CMDB
5 29 (3.38%) Data Centre
6 23 (2.68%) Public Cloud
7 19 (2.21%) Client/Server
8 13 (1.52%) Replication
9 12 (1.40%) Clustering
9 12 (1.40%) Enterprise Software
10 11 (1.28%) NHS
10 11 (1.28%) User Experience
10 11 (1.28%) Virtual Team
11 10 (1.17%) Driving Licence
12 9 (1.05%) PKI
13 7 (0.82%) Blackberry
13 7 (0.82%) Fibre Optics
14 6 (0.70%) FMCG
14 6 (0.70%) Taxonomies
14 6 (0.70%) Wiki
Operating Systems
1 141 (16.43%) Windows
2 49 (5.71%) Windows 10
3 45 (5.24%) Windows Server
4 35 (4.08%) Linux
5 28 (3.26%) Unix
6 22 (2.56%) Windows Server 2012
7 21 (2.45%) Windows 7
8 17 (1.98%) Windows Server 2008
9 14 (1.63%) Apple iOS
10 8 (0.93%) VME
10 8 (0.93%) Windows 8
11 7 (0.82%) Android
12 6 (0.70%) Red Hat Enterprise Linux
12 6 (0.70%) Windows Server 2003
12 6 (0.70%) Windows Vista
13 5 (0.58%) Mac OS
13 5 (0.58%) Ubuntu
13 5 (0.58%) VMS
13 5 (0.58%) Windows Server 2016
14 3 (0.35%) CentOS
Processes & Methodologies
1 438 (51.05%) ITIL
2 236 (27.51%) ITSM
3 165 (19.23%) Service Delivery
4 139 (16.20%) Agile Software Development
5 113 (13.17%) Problem-Solving
6 104 (12.12%) Project Management
7 93 (10.84%) Service Design
8 87 (10.14%) Stakeholder Management
9 86 (10.02%) Change Management
10 85 (9.91%) ITIL V3
11 74 (8.62%) Migration
12 63 (7.34%) Project Delivery
13 57 (6.64%) Incident Management
14 55 (6.41%) Problem Management
15 53 (6.18%) Programme Management
16 48 (5.59%) Risk Management
17 45 (5.24%) PRINCE2
18 43 (5.01%) Configuration Management
19 42 (4.90%) Business Intelligence
19 42 (4.90%) Continuous Improvement
Programming Languages
1 77 (8.97%) SQL
2 36 (4.20%) Java
3 34 (3.96%) PowerShell
4 22 (2.56%) JavaScript
5 18 (2.10%) Python
6 17 (1.98%) C
7 14 (1.63%) C#
8 13 (1.52%) PL/SQL
9 9 (1.05%) VB
10 8 (0.93%) COBOL
10 8 (0.93%) VBScript
11 7 (0.82%) Bash Shell
12 6 (0.70%) T-SQL
12 6 (0.70%) VBA
13 5 (0.58%) VB6
14 4 (0.47%) PHP
15 3 (0.35%) Ada
15 3 (0.35%) Delphi
15 3 (0.35%) R
15 3 (0.35%) Scala
Qualifications
1 229 (26.69%) Security Cleared
2 170 (19.81%) SC Cleared
3 74 (8.62%) Degree
4 51 (5.94%) DV Cleared
5 37 (4.31%) ITIL Certification
6 28 (3.26%) Cisco Certification
7 25 (2.91%) BPSS Clearance
7 25 (2.91%) Microsoft Certification
8 21 (2.45%) CISSP
9 18 (2.10%) CCNA
10 15 (1.75%) CCNP
10 15 (1.75%) ITIL Foundation Certificate
11 14 (1.63%) TOGAF Certification
12 13 (1.52%) MCSE
13 9 (1.05%) PMP
14 8 (0.93%) CISA
14 8 (0.93%) CTC Cleared
14 8 (0.93%) MCP
14 8 (0.93%) PMI Certification
15 7 (0.82%) GIAC
Quality Assurance & Compliance
1 82 (9.56%) SLA
2 27 (3.15%) QA
3 22 (2.56%) ISO/IEC 27001
4 18 (2.10%) COBIT
5 13 (1.52%) ISO/IEC 20000
6 9 (1.05%) JSP 440
6 9 (1.05%) PCI DSS
7 8 (0.93%) Sarbanes-Oxley
8 7 (0.82%) PMO
9 6 (0.70%) NIST
10 5 (0.58%) Disclosure Scotland
10 5 (0.58%) GDPR
10 5 (0.58%) Government Security Classifications
11 4 (0.47%) HMG Security Policy Framework
12 3 (0.35%) Def Stans
12 3 (0.35%) HL7
12 3 (0.35%) ISO 22301
12 3 (0.35%) ISO 9001
12 3 (0.35%) NCSC
13 2 (0.23%) Data Quality
System Software
1 106 (12.35%) Active Directory
2 46 (5.36%) VMware Infrastructure
3 14 (1.63%) XenApp
4 13 (1.52%) VMware ESXi
5 11 (1.28%) XenDesktop
6 9 (1.05%) Virtual Servers
7 8 (0.93%) Hyper-V
7 8 (0.93%) Virtual Machines
8 7 (0.82%) Docker
9 6 (0.70%) ProxySG
9 6 (0.70%) Virtual Desktop
9 6 (0.70%) vSphere
10 5 (0.58%) VMware NSX
11 4 (0.47%) Microsoft Virtual Server
12 3 (0.35%) Microsoft App-V
12 3 (0.35%) Xen
13 2 (0.23%) NFS
13 2 (0.23%) Oracle RAC
13 2 (0.23%) Samba
13 2 (0.23%) Terminal Services
Systems Management
1 31 (3.61%) SCCM
2 10 (1.17%) WSUS
3 9 (1.05%) Ansible
3 9 (1.05%) OpenView Configuration Management
4 7 (0.82%) Puppet
4 7 (0.82%) SCOM
4 7 (0.82%) Terraform
5 6 (0.70%) Single Sign-On
6 5 (0.58%) Norton AntiVirus
6 5 (0.58%) SnapMirror
6 5 (0.58%) SnapVault
6 5 (0.58%) Systems Management Server (SMS)
6 5 (0.58%) ZABBIX
7 4 (0.47%) BladeLogic
7 4 (0.47%) Kubernetes
7 4 (0.47%) Microsoft Clustering
7 4 (0.47%) Tivoli
8 3 (0.35%) AirWatch
8 3 (0.35%) Jamf Pro
8 3 (0.35%) vCenter Server
Vendors
1 156 (18.18%) Microsoft
2 66 (7.69%) ServiceNow
3 60 (6.99%) Oracle
4 57 (6.64%) Remedy
5 50 (5.83%) VMware
6 46 (5.36%) Citrix
7 44 (5.13%) Cisco
8 24 (2.80%) HP
8 24 (2.80%) SAP
9 19 (2.21%) Dell
10 17 (1.98%) Juniper
11 16 (1.86%) BMC
11 16 (1.86%) EMC
11 16 (1.86%) Palo Alto
12 13 (1.52%) Apple
12 13 (1.52%) NetApp
13 12 (1.40%) F5
14 10 (1.17%) Red Hat
14 10 (1.17%) Salesforce.com
14 10 (1.17%) SolarWinds