Period
to 23 July 2021

The following table provides summary statistics for contract job vacancies with a requirement for Service Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Management over the 6 months to 23 July 2021 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Management
UK
6 months to
23 Jul 2021
Same period 2020 Same period 2019
Rank 134 112 110
Rank change year-on-year -22 -2 +7
Contract jobs citing Service Management 1,387 801 2,061
As % of all contract jobs advertised in the UK 1.95% 2.12% 2.24%
As % of the Processes & Methodologies category 2.21% 2.45% 2.57%
Number of daily rates quoted 908 483 1,237
10th Percentile £209 £176 £160
25th Percentile £375 £319 £328
Median daily rate (50th Percentile) £475 £450 £450
Median % change year-on-year +5.56% - +2.27%
75th Percentile £570 £575 £550
90th Percentile £650 £662 £638
UK excluding London median daily rate £450 £450 £425
% change year-on-year - +5.88% -
Number of hourly rates quoted 106 43 118
10th Percentile £12.01 £11.75 £11.25
25th Percentile £14.00 £15.24 £13.00
Median hourly rate £18.50 £19.50 £16.80
Median % change year-on-year -5.13% +16.07% -1.18%
75th Percentile £30.83 £22.50 £33.40
90th Percentile £49.38 £47.00 £44.95
UK excluding London median hourly rate £18.12 £19.50 £18.33
% change year-on-year -7.10% +6.38% +14.56%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Contract vacancies with a requirement for process or methodology skills 62,826 32,658 80,334
As % of all contract IT jobs advertised in the UK 88.25% 86.36% 87.24%
Number of daily rates quoted 43,176 21,831 53,702
10th Percentile £313 £300 £300
25th Percentile £406 £400 £381
Median daily rate (50th Percentile) £500 £475 £475
Median % change year-on-year +5.26% - +5.56%
75th Percentile £600 £575 £575
90th Percentile £688 £675 £650
UK excluding London median daily rate £450 £450 £438
% change year-on-year - +2.86% +2.94%
Number of hourly rates quoted 1,710 935 2,178
10th Percentile £12.00 £12.37 £11.73
25th Percentile £15.00 £16.00 £14.50
Median hourly rate £24.00 £23.08 £22.63
Median % change year-on-year +4.01% +1.99% +13.13%
75th Percentile £47.50 £46.00 £45.00
90th Percentile £60.87 £55.00 £52.50
UK excluding London median hourly rate £21.00 £21.50 £22.93
% change year-on-year -2.33% -6.24% +19.12%

Service Management
Job Vacancy Trend

Job postings citing Service Management as a proportion of all IT jobs advertised.

Job vacancy trend for Service Management in the UK

Service Management
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing Service Management.

Daily rate trend for Service Management in the UK

Service Management
Daily Rate Histogram

Daily rate distribution for jobs citing Service Management over the 6 months to 23 July 2021.

Daily rate histogram for Service Management in the UK

Service Management
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing Service Management.

Hourly rate trend for Service Management in the UK

Service Management
Hourly Rate Histogram

Hourly rate distribution of jobs citing Service Management over the 6 months to 23 July 2021.

Hourly rate histogram for Service Management in the UK

Service Management
Top 17 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the UK over the 6 months to 23 July 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -23 1,087 £475 +4.40% 385
UK excluding London -5 754 £450 - 307
Work from Home -13 449 £500 - 52
London -2 391 £500 +5.26% 104
North of England +4 195 £475 +5.56% 103
South East -25 165 £475 +9.20% 59
East of England +27 106 £253 -6.48% 24
North West -13 99 £500 +18.34% 60
South West 0 97 £475 -9.52% 40
Scotland -20 93 £413 +12.24% 21
Yorkshire +34 90 £474 -0.26% 30
Midlands -19 86 £474 +8.29% 51
West Midlands -34 45 £475 +5.56% 31
East Midlands -4 41 £384 +55.15% 20
Wales -3 11 £350 -9.68% 5
North East -14 6 £431 +2.68% 13
Channel Islands - 4 £400 -

For the 6 months to 23 July 2021, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads with a requirement for Service Management.

1 731 (52.70%) ITIL
2 436 (31.43%) ITSM
3 429 (30.93%) Social Skills
4 337 (24.30%) Agile Software Development
5 259 (18.67%) Security Cleared
6 242 (17.45%) Microsoft
7 226 (16.29%) Azure
8 211 (15.21%) Analytical Skills
9 207 (14.92%) Service Delivery
10 204 (14.71%) Windows
11 201 (14.49%) DevOps
12 198 (14.28%) Finance
13 194 (13.99%) SC Cleared
14 192 (13.84%) ServiceNow
15 188 (13.55%) Change Management
16 185 (13.34%) Problem-Solving
17 170 (12.26%) AWS
18 161 (11.61%) Stakeholder Management
19 156 (11.25%) Service Design
20 151 (10.89%) Active Directory
21 149 (10.74%) Public Sector
22 138 (9.95%) Project Management
23 125 (9.01%) SLA
24 124 (8.94%) Linux
25 122 (8.80%) Continuous Improvement
26 120 (8.65%) Problem Management
27 117 (8.44%) Microsoft 365
27 117 (8.44%) ITIL V3
27 117 (8.44%) Configuration Management
28 112 (8.07%) Migration

Service Management
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 69 (4.97%) SharePoint
2 47 (3.39%) Confluence
3 27 (1.95%) Apache
3 27 (1.95%) CMS
4 21 (1.51%) MS Exchange
5 17 (1.23%) Elasticsearch
6 15 (1.08%) Apache Airflow
7 12 (0.87%) IIS
8 8 (0.58%) Exchange Server 2013
8 8 (0.58%) SAS
9 7 (0.50%) Cloud Foundry
9 7 (0.50%) WebSphere
10 6 (0.43%) Skype for Business
11 5 (0.36%) Exchange Server 2010
11 5 (0.36%) Tomcat
12 4 (0.29%) Headless CMS
12 4 (0.29%) JBoss
12 4 (0.29%) NetWeaver
12 4 (0.29%) nginx
13 3 (0.22%) Drupal
Applications
1 76 (5.48%) Microsoft Office
2 33 (2.38%) Microsoft Excel
3 27 (1.95%) MS Visio
4 25 (1.80%) Microsoft PowerPoint
5 11 (0.79%) Microsoft Project
6 7 (0.50%) Figma
7 4 (0.29%) InVision
7 4 (0.29%) Sketch
8 3 (0.22%) UserZoom
9 1 (0.072%) Acrobat
9 1 (0.072%) Chatbot
Business Applications
1 39 (2.81%) Remedy ITSM
2 14 (1.01%) Dynamics AX
3 11 (0.79%) Oracle EBS
4 8 (0.58%) Dynamics CRM
5 5 (0.36%) SAP EWM
5 5 (0.36%) SAP S/4HANA
5 5 (0.36%) Sentinel
6 4 (0.29%) Remedy AR System
7 3 (0.22%) Dynamics NAV
7 3 (0.22%) Oracle Cash Management
7 3 (0.22%) Oracle ERP
7 3 (0.22%) Oracle Payables
7 3 (0.22%) Oracle Receivables
7 3 (0.22%) SAP GTS
7 3 (0.22%) SAP SCM
7 3 (0.22%) Workday HCM
8 2 (0.14%) Actimize
8 2 (0.14%) Salesforce.com CRM
8 2 (0.14%) SAP CRM
8 2 (0.14%) SAP MM
Cloud Services
1 226 (16.29%) Azure
2 170 (12.26%) AWS
3 117 (8.44%) Microsoft 365
4 47 (3.39%) PaaS
4 47 (3.39%) Power Platform
5 39 (2.81%) GCP
6 34 (2.45%) IaaS
7 30 (2.16%) GitHub
8 28 (2.02%) SaaS
9 27 (1.95%) Azure Active Directory
10 26 (1.87%) Dynamics 365
11 23 (1.66%) Slack
12 18 (1.30%) Amazon S3
13 16 (1.15%) Amazon SQS
13 16 (1.15%) AWS CloudFormation
14 15 (1.08%) AWS Step Functions
15 14 (1.01%) Amazon CloudWatch
15 14 (1.01%) Amazon EC2
15 14 (1.01%) AWS Lambda
15 14 (1.01%) Azure Logic Apps
Communications & Networking
1 56 (4.04%) Firewall
2 48 (3.46%) DNS
3 38 (2.74%) WAN
4 33 (2.38%) VPN
5 28 (2.02%) LAN
6 24 (1.73%) Internet
7 19 (1.37%) DHCP
7 19 (1.37%) TCP/IP
8 15 (1.08%) SAN
8 15 (1.08%) Skype
8 15 (1.08%) Wireless
9 12 (0.87%) VLAN
10 10 (0.72%) BGP
10 10 (0.72%) Remote Desktop
11 9 (0.65%) OSPF
11 9 (0.65%) VoIP
12 8 (0.58%) Cisco IOS
12 8 (0.58%) IPsec
12 8 (0.58%) POP3
12 8 (0.58%) SMTP
Database & Business Intelligence
1 59 (4.25%) SQL Server
2 26 (1.87%) Big Data
3 24 (1.73%) Power BI
4 20 (1.44%) PostgreSQL
5 19 (1.37%) MySQL
6 17 (1.23%) Amazon RDS
6 17 (1.23%) Oracle Database
7 16 (1.15%) Amazon DynamoDB
8 15 (1.08%) Amazon Redshift
9 13 (0.94%) Hadoop
10 10 (0.72%) Data Warehouse
11 9 (0.65%) Oracle Database 12c
11 9 (0.65%) Oracle Exadata
12 8 (0.58%) Azure SQL Database
12 8 (0.58%) Oracle Database 11g
13 7 (0.50%) Metadata
13 7 (0.50%) MongoDB
13 7 (0.50%) Relational Database
14 6 (0.43%) Data Lake
14 6 (0.43%) SAP HANA
Development Applications
1 78 (5.62%) JIRA
2 40 (2.88%) Git (software)
3 31 (2.24%) Jenkins
4 28 (2.02%) GitLab
5 19 (1.37%) Artifactory
5 19 (1.37%) Sonatype Nexus
6 15 (1.08%) SonarQube
7 8 (0.58%) Bitbucket
8 6 (0.43%) Maven
8 6 (0.43%) Visual Studio
9 5 (0.36%) Cucumber
9 5 (0.36%) JMeter
9 5 (0.36%) Selenium
10 4 (0.29%) Visual Studio Team System
11 3 (0.22%) Ant
11 3 (0.22%) Atlassian Bamboo
11 3 (0.22%) Cypress.io
11 3 (0.22%) ERwin
11 3 (0.22%) Gradle
11 3 (0.22%) SoapUI
General
1 429 (30.93%) Social Skills
2 211 (15.21%) Analytical Skills
3 198 (14.28%) Finance
4 149 (10.74%) Public Sector
5 67 (4.83%) Legal
6 64 (4.61%) Presentation Skills
7 62 (4.47%) Telecoms
8 52 (3.75%) Influencing Skills
9 42 (3.03%) Organisational Skills
10 41 (2.96%) Retail
11 33 (2.38%) Banking
12 19 (1.37%) Marketing
13 17 (1.23%) Billing
14 15 (1.08%) Inclusion and Diversity
15 14 (1.01%) Documentation Skills
15 14 (1.01%) Manufacturing
16 9 (0.65%) Automotive
16 9 (0.65%) Military
17 8 (0.58%) Games
17 8 (0.58%) Law
Job Titles
1 228 (16.44%) Analyst
2 197 (14.20%) Service Manager
3 170 (12.26%) Architect
4 94 (6.78%) Service Analyst
5 72 (5.19%) Consultant
6 69 (4.97%) Delivery Manager
7 61 (4.40%) Developer
8 56 (4.04%) Service Delivery Manager
9 53 (3.82%) Project Manager
10 52 (3.75%) Transition Manager
11 50 (3.60%) IT Manager
12 46 (3.32%) Service Transition Manager
12 46 (3.32%) Technical Architect
13 45 (3.24%) Service Desk Analyst
14 40 (2.88%) Designer
15 38 (2.74%) IT Services Manager
16 36 (2.60%) DevOps Engineer
16 36 (2.60%) Service Management Analyst
17 33 (2.38%) Solutions Architect
18 30 (2.16%) Senior Manager
Libraries, Frameworks & Software Standards
1 42 (3.03%) HTML
2 33 (2.38%) CSS
2 33 (2.38%) JSON
3 29 (2.09%) Web Services
4 27 (1.95%) Middleware
4 27 (1.95%) XML
5 24 (1.73%) YAML
6 20 (1.44%) .NET
6 20 (1.44%) AngularJS
7 19 (1.37%) Ajax
8 17 (1.23%) React
8 17 (1.23%) Swagger
9 16 (1.15%) ActiveMQ
10 15 (1.08%) Apache Beam
10 15 (1.08%) Node.js
11 13 (0.94%) REST
12 12 (0.87%) OAuth
12 12 (0.87%) RESTful
13 11 (0.79%) OpenID
14 8 (0.58%) .NET Framework
Miscellaneous
1 81 (5.84%) Management Information System
2 66 (4.76%) Self-Motivation
3 65 (4.69%) CMDB
4 55 (3.97%) Data Centre
5 42 (3.03%) NHS
6 36 (2.60%) User Experience
7 34 (2.45%) Cloud Native
8 23 (1.66%) Public Cloud
9 21 (1.51%) Video Conferencing
10 20 (1.44%) PKI
11 19 (1.37%) Data Protection Act
12 15 (1.08%) Virtual Team
13 13 (0.94%) Driving Licence
14 12 (0.87%) Clustering
15 9 (0.65%) Greenfield Project
16 8 (0.58%) Enterprise Software
16 8 (0.58%) Legacy Systems
16 8 (0.58%) PMI
16 8 (0.58%) Private Cloud
16 8 (0.58%) Replication
Operating Systems
1 204 (14.71%) Windows
2 124 (8.94%) Linux
3 75 (5.41%) Windows Server
4 39 (2.81%) Windows 10
5 32 (2.31%) Unix
6 18 (1.30%) Windows 7
7 14 (1.01%) Apple iOS
7 14 (1.01%) Red Hat Enterprise Linux
8 11 (0.79%) AIX
8 11 (0.79%) Android
8 11 (0.79%) Solaris
8 11 (0.79%) Windows Server 2012
9 10 (0.72%) Windows Server 2008
10 9 (0.65%) Windows Server 2016
11 6 (0.43%) Mac OS
11 6 (0.43%) Oracle Linux
11 6 (0.43%) Windows Server 2019
12 5 (0.36%) CentOS
12 5 (0.36%) Mac OS X
12 5 (0.36%) Ubuntu
Processes & Methodologies
1 731 (52.70%) ITIL
2 436 (31.43%) ITSM
3 337 (24.30%) Agile Software Development
4 207 (14.92%) Service Delivery
5 201 (14.49%) DevOps
6 188 (13.55%) Change Management
7 185 (13.34%) Problem-Solving
8 161 (11.61%) Stakeholder Management
9 156 (11.25%) Service Design
10 138 (9.95%) Project Management
11 122 (8.80%) Continuous Improvement
12 120 (8.65%) Problem Management
13 117 (8.44%) Configuration Management
13 117 (8.44%) ITIL V3
14 112 (8.07%) Migration
15 111 (8.00%) Project Delivery
16 107 (7.71%) Incident Management
17 70 (5.05%) Scrum
18 68 (4.90%) PRINCE2
19 62 (4.47%) Asset Management
Programming Languages
1 101 (7.28%) Python
2 80 (5.77%) PowerShell
3 78 (5.62%) SQL
4 49 (3.53%) JavaScript
5 29 (2.09%) Java
6 18 (1.30%) C
7 11 (0.79%) C#
8 10 (0.72%) Bash Shell
8 10 (0.72%) PL/SQL
8 10 (0.72%) Ruby
9 8 (0.58%) PHP
9 8 (0.58%) Scala
10 7 (0.50%) Shell Script
11 6 (0.43%) Go
11 6 (0.43%) R
12 5 (0.36%) Groovy
12 5 (0.36%) Perl
13 3 (0.22%) ABAP
13 3 (0.22%) TypeScript
14 2 (0.14%) Java 8
Qualifications
1 259 (18.67%) Security Cleared
2 194 (13.99%) SC Cleared
3 106 (7.64%) ITIL Certification
4 85 (6.13%) Degree
5 42 (3.03%) DV Cleared
6 31 (2.24%) Cisco Certification
6 31 (2.24%) Microsoft Certification
7 25 (1.80%) PMI Certification
8 23 (1.66%) BPSS Clearance
9 21 (1.51%) CCNP
10 19 (1.37%) PMP
11 16 (1.15%) CCNA
12 14 (1.01%) Computer Science Degree
12 14 (1.01%) MCP
13 12 (0.87%) ITIL Foundation Certificate
14 8 (0.58%) PRINCE2 Practitioner
14 8 (0.58%) VCP6
14 8 (0.58%) VMware Certified Professional (VCP)
15 7 (0.50%) MCSE
16 6 (0.43%) MCSA
Quality Assurance & Compliance
1 125 (9.01%) SLA
2 37 (2.67%) QA
3 27 (1.95%) Data Quality
4 26 (1.87%) ISO/IEC 27001
5 25 (1.80%) PMO
6 20 (1.44%) GRC
7 18 (1.30%) Disclosure Scotland
8 17 (1.23%) GDPR
9 15 (1.08%) Accessibility
10 14 (1.01%) COBIT
10 14 (1.01%) ISO/IEC 20000
11 12 (0.87%) PCI DSS
12 11 (0.79%) Sarbanes-Oxley
13 9 (0.65%) NIST
14 5 (0.36%) Cyber Essentials
14 5 (0.36%) ISO 9001
14 5 (0.36%) NCSC
15 3 (0.22%) Actionable Recommendations
15 3 (0.22%) Cyber Essentials PLUS
15 3 (0.22%) MiFID
System Software
1 151 (10.89%) Active Directory
2 65 (4.69%) VMware Infrastructure
3 47 (3.39%) Docker
4 13 (0.94%) vSphere
5 12 (0.87%) Virtual Machines
6 11 (0.79%) Hyper-V
6 11 (0.79%) XenApp
7 9 (0.65%) Terminal Services
7 9 (0.65%) VMware ESXi
7 9 (0.65%) XenDesktop
8 8 (0.58%) Oracle RAC
9 6 (0.43%) VMware NSX
10 5 (0.36%) Virtual Desktop
11 3 (0.22%) Citrix Hypervisor
11 3 (0.22%) EMC RecoverPoint
12 2 (0.14%) DFS Replication
12 2 (0.14%) Firmware
12 2 (0.14%) Microsoft Virtual Server
12 2 (0.14%) NFS
12 2 (0.14%) Virtual Servers
Systems Management
1 90 (6.49%) Ansible
2 53 (3.82%) Terraform
3 43 (3.10%) Kubernetes
4 39 (2.81%) Puppet
5 33 (2.38%) Opscode Chef
6 32 (2.31%) SCCM
7 23 (1.66%) Microsoft Intune
8 19 (1.37%) Grafana
8 19 (1.37%) Prometheus
9 11 (0.79%) Active Directory Federation Services
9 11 (0.79%) Single Sign-On
10 10 (0.72%) vCenter Server
11 8 (0.58%) Data Guard
11 8 (0.58%) Oracle RMAN
12 7 (0.50%) Avamar
13 6 (0.43%) Enterprise Manager Cloud Control
13 6 (0.43%) Nagios
14 5 (0.36%) WSUS
15 4 (0.29%) FortiGate
15 4 (0.29%) ZABBIX
Vendors
1 242 (17.45%) Microsoft
2 192 (13.84%) ServiceNow
3 98 (7.07%) VMware
4 78 (5.62%) Oracle
5 65 (4.69%) Cisco
6 53 (3.82%) Remedy
7 48 (3.46%) SAP
8 33 (2.38%) BMC
9 30 (2.16%) Dell
9 30 (2.16%) Splunk
10 28 (2.02%) Google
11 26 (1.87%) Citrix
11 26 (1.87%) Salesforce.com
12 25 (1.80%) Atlassian
12 25 (1.80%) Red Hat
13 19 (1.37%) HP
14 18 (1.30%) New Relic
14 18 (1.30%) SolarWinds
15 17 (1.23%) Veracode
16 15 (1.08%) Cloudera