Service Management Contracts

The following table provides summary statistics for contract job vacancies with a requirement for Service Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Management over the 3 months to 23 June 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Management UK
Location	3 months to 23 Jun 2017	Same period 2016	Same period 2015
Rank	101	83	80
Rank change year-on-year	-18	-3
Contract jobs citing Service Management	1130	1428	1457
As % of all contract IT jobs advertised in the UK	2.41%	2.65%	2.59%
As % of the Processes & Methodologies category	2.86%	3.18%	3.21%
Number of daily rates quoted	676	928	825
Median daily rate	£425	£425	£400
Median daily rate % change year-on-year	-	+6.25%
90% offered a daily rate of more than	£225	£218	£225
10% offered a daily rate of more than	£575	£575	£534
UK excluding London median daily rate	£400	£404	£375
% change year-on-year	-0.99%	+7.74%
Number of hourly rates quoted	63	37	59
Median hourly rate	£14.75	£14.00	£13.35
Median hourly rate % change year-on-year	+5.35%	+4.86%
90% offered a hourly rate of more than	£9.50	£12.30	£10.90
10% offered a hourly rate of more than	£37.50	£38.50	£23.00
UK excluding London median hourly rate	£17.50	£14.75	£13.35
% change year-on-year	+18.64%	+10.48%

Service Management is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for process and methodology skills.

Contract Process & Methodology Skills UK
Contract job vacancies with a requirement for process and methodology skills	39559	44852	45349
As % of all contract IT job vacancies advertised in the UK	84.50%	83.35%	80.70%
Number of daily rates quoted	25807	29750	29034
Median daily rate	£450	£438	£413
Median daily rate % change year-on-year	+2.85%	+6.06%
90% offered a daily rate of more than	£313	£300	£285
10% offered a daily rate of more than	£600	£600	£575
UK excluding London median daily rate	£415	£400	£383
% change year-on-year	+3.75%	+4.57%
Number of hourly rates quoted	1054	1082	1276
Median hourly rate	£32.50	£27.50	£27.50
Median hourly rate % change year-on-year	+18.18%	-
90% offered a hourly rate of more than	£13.00	£12.58	£12.35
10% offered a hourly rate of more than	£52.50	£48.00	£50.00
UK excluding London median hourly rate	£33.50	£28.50	£30.00
% change year-on-year	+17.54%	-5.00%

Service Management
Job Vacancy Trend

The job posting trend of jobs advertised citing Service Management as a proportion of all contract or permanent IT jobs with a match in the Processes & Methodologies category.

Job vacancy trend for Service Management in the UK

Service Management
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Management.

Contractor daily rate trend for Service Management in the UK

Service Management
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Service Management over the 3 months to 23 June 2017.

Contractor daily rate histogram for Service Management in the UK

Service Management
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Management.

Contractor hourly rate trend for Service Management in the UK

Service Management
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing Service Management over the 3 months to 23 June 2017.

Contractor hourly rate histogram for Service Management in the UK

Service Management
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the UK over the 3 months to 23 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location	Rank Change on Same Period Last Year	Matching Contract IT Job Ads	Median Daily Rate Last 3 Months	Median Daily Rate % Change on Same Period Last Year	Live Job Vacancies
England	-16	1049	£438	+2.94%	214
London	-13	454	£475	+2.70%	68
South East	-6	254	£425	+4.29%	32
East of England	+22	78	£360	-4.00%	20
North West	-9	76	£375	-16.66%	27
Hampshire	-15	69	£400	-6.43%	7
Berkshire	+1	67	£463	+16.35%	8
City of London	+1	62	£450	-5.26%	16
South West	+1	49	£481	+26.64%	11
Surrey	+25	47	£425	+17.24%	4
East Midlands	+2	42	£350	+3.39%	10
West Midlands	-37	42	£400	+14.28%	24
Scotland	-9	40	£275	-35.29%	13
Buckinghamshire	-10	40	£416	+2.57%	3
Milton Keynes	-4	38	£416	+2.33%	1
Manchester	+2	34	£375	-16.66%	13
North East	+55	33	£550	+83.33%	2
Basingstoke	+5	31	£318	-25.29%	1
Yorkshire	-28	29	£428	+0.58%	19
Newcastle upon Tyne	+67	27	£550	+77.41%	1
Tyne and Wear	+64	27	£550	+83.33%	2
Wiltshire	+15	26	£555	+52.05%	3
Wales	+3	24	£313	-37.50%	1
Reading	+4	23	£525	+37.70%	1
West Yorkshire	-22	23	£430	+1.47%	15
South Wales	+8	22	£318	-26.16%	1
Edinburgh	-1	22	£348	-22.77%	7
Cardiff	+17	21	£318	-27.84%	1
Essex	+4	21	£400	+90.47%	2
Bedfordshire	+8	17	£300	+76.47%	4

Service Management
Top 30 Co-occurring IT Skills

For the 6 months to 23 June 2017, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads with a requirement for Service Management.

1	1475 (64.72%)	ITIL
2	661 (29.00%)	ITSM
3	467 (20.49%)	Security Cleared
4	416 (18.25%)	Finance
5	411 (18.03%)	Service Delivery
6	389 (17.07%)	Project Management
7	368 (16.15%)	Microsoft
8	355 (15.58%)	Windows
9	341 (14.96%)	Agile Software Development
10	335 (14.70%)	SC Cleared
11	283 (12.42%)	ITIL V3
12	264 (11.58%)	ServiceNow
13	259 (11.36%)	Active Directory
14	237 (10.40%)	Stakeholder Management
15	232 (10.18%)	Analytical Skills

16	228 (10.00%)	SLA
17	225 (9.87%)	Change Management
18	213 (9.35%)	Degree
19	208 (9.13%)	PRINCE2
20	199 (8.73%)	Service Design
21	190 (8.34%)	Cisco
22	186 (8.16%)	Linux
23	183 (8.03%)	HP
23	183 (8.03%)	ITIL Certification
24	175 (7.68%)	Telecoms
25	174 (7.63%)	Management Information System
25	174 (7.63%)	VMware
26	172 (7.55%)	Data Centre
27	163 (7.15%)	Microsoft Office
28	162 (7.11%)	Incident Management

Service Management
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
Applications
Business Applications
Cloud Services
Communications & Networking
Database & Business Intelligence
Development Applications
General
Job Titles
Libraries, Frameworks & Software Standards
Miscellaneous
Operating Systems
Processes & Methodologies
Programming Languages
Qualifications
Quality Assurance & Compliance
System Software
Systems Management
Vendors

Application Platforms
1	73 (3.20%)	SharePoint
2	65 (2.85%)	MS Exchange
3	46 (2.02%)	Confluence
4	45 (1.97%)	CMS
5	35 (1.54%)	Skype for Business
6	28 (1.23%)	Exchange Server 2010
6	28 (1.23%)	WebSphere
7	24 (1.05%)	BizTalk Server
8	20 (0.88%)	IIS
9	18 (0.79%)	Apache
10	16 (0.70%)	Elasticsearch
11	15 (0.66%)	Blackberry Enterprise Server
11	15 (0.66%)	Tomcat
12	12 (0.53%)	OpenStack
12	12 (0.53%)	WebLogic
13	11 (0.48%)	JBoss
13	11 (0.48%)	JCAPS
14	10 (0.44%)	WebSphere Application Server
15	8 (0.35%)	Adobe Experience Manager
15	8 (0.35%)	Exchange Server 2013

Applications
1	163 (7.15%)	Microsoft Office
2	108 (4.74%)	Microsoft Excel
3	59 (2.59%)	Microsoft PowerPoint
4	31 (1.36%)	MS Visio
5	15 (0.66%)	Microsoft Project
6	6 (0.26%)	Spreadsheet
7	3 (0.13%)	InfoPath
8	2 (0.088%)	S-PLUS
9	1 (0.044%)	HipChat

Business Applications
1	59 (2.59%)	Remedy ITSM
2	16 (0.70%)	Dynamics CRM
3	14 (0.61%)	SAP Oil and Gas
4	8 (0.35%)	SAP GRC
5	5 (0.22%)	SAP CRM
6	4 (0.18%)	Oracle EBS
6	4 (0.18%)	Oracle ERP
6	4 (0.18%)	SAP ERP
7	3 (0.13%)	Dynamics AX
7	3 (0.13%)	iTrent
7	3 (0.13%)	Oracle Applications
7	3 (0.13%)	SAP S/4HANA
7	3 (0.13%)	Staffware
8	2 (0.088%)	assyst
8	2 (0.088%)	Maximo
8	2 (0.088%)	NetSuite
8	2 (0.088%)	Oracle EBS R12
8	2 (0.088%)	Oracle Financials
8	2 (0.088%)	SAP FI
8	2 (0.088%)	SAP SD

Cloud Services
1	91 (3.99%)	Office 365
2	57 (2.50%)	Microsoft Azure
3	53 (2.33%)	Amazon AWS
4	51 (2.24%)	IaaS
5	43 (1.89%)	PaaS
6	33 (1.45%)	SaaS
7	18 (0.79%)	Cloud Computing
8	14 (0.61%)	G Suite
9	10 (0.44%)	Amazon CloudWatch
9	10 (0.44%)	Amazon EC2
9	10 (0.44%)	Amazon ELB
9	10 (0.44%)	Amazon S3
9	10 (0.44%)	OneDrive
9	10 (0.44%)	Virtual Private Cloud
10	6 (0.26%)	Google Drive
11	5 (0.22%)	Azure Active Directory
11	5 (0.22%)	GitHub
12	4 (0.18%)	AWS CloudFormation
13	3 (0.13%)	OpenShift
13	3 (0.13%)	Yammer

Communications & Networking
1	157 (6.89%)	WAN
2	145 (6.36%)	LAN
3	139 (6.10%)	Firewall
4	96 (4.21%)	Wireless
5	74 (3.25%)	DNS
6	57 (2.50%)	TCP/IP
7	54 (2.37%)	BIG-IP
8	38 (1.67%)	Internet
9	37 (1.62%)	Cisco Nexus
10	34 (1.49%)	VPN
11	33 (1.45%)	Network Security
12	29 (1.27%)	LDAP
13	28 (1.23%)	Wi-Fi
14	27 (1.18%)	Cisco ASA
14	27 (1.18%)	MPLS
15	24 (1.05%)	DHCP
15	24 (1.05%)	Skype
16	23 (1.01%)	SSL
17	19 (0.83%)	HTTP
17	19 (0.83%)	SAN

Database & Business Intelligence
1	82 (3.60%)	SQL Server
2	35 (1.54%)	Oracle Database
3	34 (1.49%)	PostgreSQL
4	26 (1.14%)	Data Warehouse
5	22 (0.97%)	Big Data
6	19 (0.83%)	MongoDB
6	19 (0.83%)	Relational Database
7	18 (0.79%)	DB2
8	17 (0.75%)	SQL Server Integration Services
9	14 (0.61%)	MySQL
9	14 (0.61%)	Oracle Reports
10	13 (0.57%)	Hadoop
10	13 (0.57%)	Oracle Database 11g
10	13 (0.57%)	SQL Server 2012
11	10 (0.44%)	Amazon RDS
11	10 (0.44%)	Oracle Database 10g
12	9 (0.39%)	BusinessObjects
12	9 (0.39%)	Oracle Database 12c
13	8 (0.35%)	Oracle BI EE
14	7 (0.31%)	SAP HANA

Development Applications
1	80 (3.51%)	JIRA
2	57 (2.50%)	Git (software)
3	47 (2.06%)	Jenkins
4	25 (1.10%)	Team Foundation Server
5	22 (0.97%)	Bitbucket
5	22 (0.97%)	Sonatype Nexus
6	20 (0.88%)	Maven
7	18 (0.79%)	Ant
8	15 (0.66%)	SonarQube
9	14 (0.61%)	JUnit
10	11 (0.48%)	Liquibase
10	11 (0.48%)	Oracle Forms
11	9 (0.39%)	TeamCity
12	8 (0.35%)	HP UFT
13	7 (0.31%)	Visual Studio Team System
14	6 (0.26%)	Oracle APEX
14	6 (0.26%)	Selenium
14	6 (0.26%)	Toad
14	6 (0.26%)	Vagrant
15	5 (0.22%)	Visual Studio

General
1	416 (18.25%)	Finance
2	175 (7.68%)	Telecoms
3	112 (4.91%)	Banking
4	89 (3.91%)	Retail
5	55 (2.41%)	Law
6	53 (2.33%)	Legal
7	35 (1.54%)	Marketing
8	33 (1.45%)	Manufacturing
9	32 (1.40%)	Billing
10	25 (1.10%)	Pharmaceutical
11	22 (0.97%)	Investment Banking
12	21 (0.92%)	Back Office
13	17 (0.75%)	Publishing
14	16 (0.70%)	Electronics
15	14 (0.61%)	Financial Institution
16	12 (0.53%)	Retail Banking
17	6 (0.26%)	Front Office
17	6 (0.26%)	Military
18	5 (0.22%)	Italian Language
18	5 (0.22%)	Local Government

Job Titles
1	457 (20.05%)	Analyst
2	275 (12.07%)	Service Manager
3	234 (10.27%)	Architect
4	171 (7.50%)	Service Analyst
5	163 (7.15%)	Project Manager
6	148 (6.49%)	Consultant
7	119 (5.22%)	Developer
8	111 (4.87%)	Business Analyst
9	100 (4.39%)	Service Desk Analyst
10	93 (4.08%)	Delivery Manager
11	82 (3.60%)	Network Engineer
11	82 (3.60%)	Services Delivery Manager
12	76 (3.33%)	Support Analyst
13	73 (3.20%)	IT Manager
14	69 (3.03%)	ITIL Manager
15	62 (2.72%)	Transition Manager
16	61 (2.68%)	Service Architect
17	56 (2.46%)	IT Analyst
18	53 (2.33%)	ServiceNow Developer
19	52 (2.28%)	Service Transition Manager

Libraries, Frameworks & Software Standards
1	74 (3.25%)	XML
2	70 (3.07%)	HTML
3	60 (2.63%)	Web Services
4	59 (2.59%)	CSS
5	35 (1.54%)	.NET
6	34 (1.49%)	REST
6	34 (1.49%)	SOAP
7	28 (1.23%)	Middleware
8	27 (1.18%)	XSLT
9	23 (1.01%)	JSON
10	21 (0.92%)	AngularJS
11	17 (0.75%)	Elastic Stack
12	16 (0.70%)	ISPF
13	14 (0.61%)	RSS
14	12 (0.53%)	Ajax
14	12 (0.53%)	Twitter Bootstrap
15	11 (0.48%)	.NET Framework
15	11 (0.48%)	IBM Integration Bus
15	11 (0.48%)	MCollective
15	11 (0.48%)	PostGIS

Miscellaneous
1	232 (10.18%)	Analytical Skills
2	174 (7.63%)	Management Information System
3	172 (7.55%)	Data Centre
4	103 (4.52%)	CMDB
5	67 (2.94%)	Computer Science
6	44 (1.93%)	NHS
6	44 (1.93%)	Virtual Team
7	41 (1.80%)	User Experience
8	30 (1.32%)	Mainframe
9	28 (1.23%)	Blackberry
10	19 (0.83%)	Enterprise Software
10	19 (0.83%)	Smartphone
11	16 (0.70%)	Data Protection Act
11	16 (0.70%)	Greenfield Project
11	16 (0.70%)	PMI
11	16 (0.70%)	Public Cloud
12	15 (0.66%)	Linux Command Line
13	14 (0.61%)	Hybrid Cloud
13	14 (0.61%)	Thin Client
13	14 (0.61%)	Web 2.0

Operating Systems
1	355 (15.58%)	Windows
2	186 (8.16%)	Linux
3	129 (5.66%)	Windows Server
4	90 (3.95%)	Unix
5	62 (2.72%)	Windows Server 2012
6	61 (2.68%)	Windows 7
7	49 (2.15%)	CentOS
8	47 (2.06%)	Windows Server 2008
9	43 (1.89%)	Red Hat Enterprise Linux
10	40 (1.76%)	Windows 10
11	30 (1.32%)	Windows Server 2003
12	28 (1.23%)	Android
13	26 (1.14%)	Apple iOS
14	22 (0.97%)	Ubuntu
15	20 (0.88%)	Windows XP
16	17 (0.75%)	Mac OS X
16	17 (0.75%)	Windows 8
17	16 (0.70%)	AIX
18	12 (0.53%)	Oracle Linux
19	10 (0.44%)	SUSE Linux Enterprise Server

Processes & Methodologies
1	1475 (64.72%)	ITIL
2	661 (29.00%)	ITSM
3	411 (18.03%)	Service Delivery
4	389 (17.07%)	Project Management
5	341 (14.96%)	Agile Software Development
6	283 (12.42%)	ITIL V3
7	237 (10.40%)	Stakeholder Management
8	225 (9.87%)	Change Management
9	208 (9.13%)	PRINCE2
10	199 (8.73%)	Service Design
11	162 (7.11%)	Incident Management
12	158 (6.93%)	Problem Management
13	137 (6.01%)	Continuous Improvement
14	136 (5.97%)	Configuration Management
15	132 (5.79%)	Scrum
16	127 (5.57%)	Migration
17	121 (5.31%)	DevOps
18	102 (4.48%)	Release Management
19	93 (4.08%)	Business Analysis
20	86 (3.77%)	Business Intelligence

Programming Languages
1	153 (6.71%)	SQL
2	80 (3.51%)	Java
2	80 (3.51%)	PowerShell
3	66 (2.90%)	JavaScript
4	54 (2.37%)	Python
5	41 (1.80%)	C
6	31 (1.36%)	C#
7	29 (1.27%)	Perl
8	28 (1.23%)	Bash Shell
9	27 (1.18%)	Shell Script
10	24 (1.05%)	PHP
11	22 (0.97%)	Ruby
12	16 (0.70%)	JCL
13	14 (0.61%)	VBA
14	12 (0.53%)	VB
15	11 (0.48%)	PL/SQL
15	11 (0.48%)	T-SQL
16	10 (0.44%)	Groovy
16	10 (0.44%)	VBScript
17	9 (0.39%)	COBOL

Qualifications
1	467 (20.49%)	Security Cleared
2	335 (14.70%)	SC Cleared
3	213 (9.35%)	Degree
4	183 (8.03%)	ITIL Certification
5	125 (5.48%)	Cisco Certification
6	101 (4.43%)	DV Cleared
7	83 (3.64%)	CCNP
8	74 (3.25%)	CCIE
9	71 (3.12%)	Microsoft Certification
10	64 (2.81%)	JNCIA
11	62 (2.72%)	CCSA
11	62 (2.72%)	CCSE
12	61 (2.68%)	CCDP
13	60 (2.63%)	JNCIE
14	59 (2.59%)	CCIP
15	52 (2.28%)	ISEB
16	46 (2.02%)	Computer Science Degree
16	46 (2.02%)	HP ASE
16	46 (2.02%)	HP MASE
17	39 (1.71%)	BPSS Clearance

Quality Assurance & Compliance
1	228 (10.00%)	SLA
2	52 (2.28%)	ISO/IEC 27001
3	48 (2.11%)	QA
4	45 (1.97%)	ISO/IEC 20000
5	35 (1.54%)	COBIT
6	33 (1.45%)	PMO
7	31 (1.36%)	Disclosure Scotland
8	16 (0.70%)	Sarbanes-Oxley
9	15 (0.66%)	HL7
10	14 (0.61%)	PCI DSS
11	10 (0.44%)	ISO/IEC 15288
12	8 (0.35%)	ISO/IEC 19770
13	7 (0.31%)	ISO 9001
14	6 (0.26%)	Data Quality
15	5 (0.22%)	GAMP
15	5 (0.22%)	ISO 22301
16	4 (0.18%)	GxP
16	4 (0.18%)	ISO/IEC 27002 (supersedes ISO/IEC 17799)
16	4 (0.18%)	PMBOK
17	3 (0.13%)	GDPR

System Software
1	259 (11.36%)	Active Directory
2	97 (4.26%)	VMware Infrastructure
3	43 (1.89%)	vSphere
4	41 (1.80%)	Hyper-V
5	30 (1.32%)	Virtual Machines
6	25 (1.10%)	Docker
6	25 (1.10%)	Virtual Desktop
7	24 (1.05%)	VMware ESXi
8	23 (1.01%)	XenApp
9	17 (0.75%)	vCloud
10	16 (0.70%)	Time Sharing Option
11	15 (0.66%)	Postfix
11	15 (0.66%)	Squid
12	13 (0.57%)	VMware Workstation
13	11 (0.48%)	Terminal Services
14	9 (0.39%)	RACF
15	8 (0.35%)	Oracle RAC
16	7 (0.31%)	Microsoft App-V
16	7 (0.31%)	Virtual Servers
16	7 (0.31%)	XenDesktop

Systems Management
1	82 (3.60%)	SCCM
2	68 (2.98%)	FortiGate
3	64 (2.81%)	Puppet
4	45 (1.97%)	SCOM
5	31 (1.36%)	Ansible
6	21 (0.92%)	Netcool
7	19 (0.83%)	OVSD
7	19 (0.83%)	WSUS
8	18 (0.79%)	vCenter Server
9	17 (0.75%)	ZABBIX
10	16 (0.70%)	Kibana
10	16 (0.70%)	logstash
10	16 (0.70%)	Nagios
11	15 (0.66%)	Rsyslog
12	14 (0.61%)	Kubernetes
13	13 (0.57%)	Terraform
14	12 (0.53%)	DameWare
15	11 (0.48%)	Docker Swarm
15	11 (0.48%)	Rancher
16	10 (0.44%)	Sysdig

Vendors
1	368 (16.15%)	Microsoft
2	264 (11.58%)	ServiceNow
3	190 (8.34%)	Cisco
4	183 (8.03%)	HP
5	174 (7.63%)	VMware
6	119 (5.22%)	Oracle
7	102 (4.48%)	Remedy
8	92 (4.04%)	SAP
9	86 (3.77%)	Citrix
10	83 (3.64%)	Juniper
11	80 (3.51%)	F5
12	76 (3.33%)	CheckPoint
13	68 (2.98%)	IBM
14	61 (2.68%)	Fortinet
15	60 (2.63%)	Riverbed
16	43 (1.89%)	Aruba
16	43 (1.89%)	BMC
17	37 (1.62%)	Red Hat
18	36 (1.58%)	CA
19	29 (1.27%)	NetApp