Period
to 14 November 2019

The following table provides summary statistics for contract job vacancies with a requirement for Service Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Management over the 6 months to 14 November 2019 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Management
UK
6 months to
14 Nov 2019
Same period 2018 Same period 2017
Rank 100 109 110
Rank change year-on-year +9 +1 -24
Contract jobs citing Service Management 1,997 2,472 2,412
As % of all contract IT jobs advertised in the UK 2.37% 2.37% 2.34%
As % of the Processes & Methodologies category 2.75% 2.73% 2.72%
Number of daily rates quoted 1,184 1,516 1,557
UK median daily rate £450 £425 £415
Median daily rate % change year-on-year +5.88% +2.41% -2.35%
10th Percentile £183 £183 £172
90th Percentile £631 £600 £588
UK excluding London median daily rate £440 £400 £400
% change year-on-year +10.00% - -
Number of hourly rates quoted 132 116 113
UK median hourly rate £17.50 £17.50 £16.00
Median hourly rate % change year-on-year - +9.38% +10.34%
10th Percentile £10.29 £12.55 £10.31
90th Percentile £42.00 £40.00 £35.00
UK excluding London median hourly rate £17.25 £17.50 £15.00
% change year-on-year -1.43% +16.67% +3.45%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Contract vacancies with a requirement for process or methodology skills 72,501 90,666 88,799
As % of all contract IT jobs advertised in the UK 86.09% 86.88% 86.19%
Number of daily rates quoted 47,508 59,993 58,969
UK median daily rate £475 £460 £450
Median daily rate % change year-on-year +3.26% +2.22% +5.88%
10th Percentile £299 £300 £275
90th Percentile £650 £638 £625
UK excluding London median daily rate £435 £425 £400
% change year-on-year +2.35% +6.25% -
Number of hourly rates quoted 2,307 2,369 2,143
UK median hourly rate £23.75 £22.00 £23.00
Median hourly rate % change year-on-year +7.95% -4.35% +2.22%
10th Percentile £12.00 £11.25 £11.25
90th Percentile £53.75 £50.50 £49.50
UK excluding London median hourly rate £22.50 £21.18 £23.50
% change year-on-year +6.23% -9.87% +4.44%

Service Management
Job Vacancy Trend

Job postings citing Service Management as a percentage of all IT jobs advertised.

Job vacancy trend for Service Management in the UK

Service Management
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Management.

Contractor daily rate trend for Service Management in the UK

Service Management
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Service Management over the 6 months to 14 November 2019.

Contractor daily rate histogram for Service Management in the UK

Service Management
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Management.

Contractor hourly rate trend for Service Management in the UK

Service Management
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing Service Management over the 6 months to 14 November 2019.

Contractor hourly rate histogram for Service Management in the UK

Service Management
Top 17 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the UK over the 6 months to 14 November 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +9 1,791 £461 +8.53% 435
UK excluding London +10 1,313 £440 +10.00% 376
London +13 641 £498 +5.29% 87
South East -2 401 £450 +12.50% 96
North of England +12 285 £423 +7.37% 107
South West +5 198 £450 +5.88% 54
Scotland +31 142 £400 +6.67% 14
East of England +6 139 £475 +18.75% 19
North West -13 136 £375 -6.25% 46
Yorkshire +64 128 £450 +12.50% 41
Midlands -17 118 £450 +6.51% 74
West Midlands -18 88 £475 +13.10% 44
Wales +29 30 £475 +58.33% 8
East Midlands -1 30 £360 -15.29% 29
North East -23 22 £400 +6.67% 20
Northern Ireland +6 2 £140 -68.89% 5
Channel Islands - 1 - -

For the 6 months to 14 November 2019, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads with a requirement for Service Management.

1 1,194 (59.79%) ITIL
2 608 (30.45%) ITSM
3 451 (22.58%) Windows
4 425 (21.28%) Microsoft
5 393 (19.68%) Security Cleared
6 362 (18.13%) Agile Software Development
7 351 (17.58%) Service Delivery
8 307 (15.37%) Finance
9 295 (14.77%) SC Cleared
10 279 (13.97%) ServiceNow
11 277 (13.87%) Active Directory
12 237 (11.87%) Change Management
13 225 (11.27%) SLA
14 215 (10.77%) Incident Management
15 214 (10.72%) Project Management
16 209 (10.47%) Microsoft Office
17 206 (10.32%) Stakeholder Management
18 203 (10.17%) ITIL V3
19 198 (9.91%) Service Design
20 189 (9.46%) Public Sector
21 173 (8.66%) Analytical Skills
22 168 (8.41%) Windows 10
22 168 (8.41%) Telecoms
22 168 (8.41%) Problem Management
23 167 (8.36%) Problem-Solving
24 163 (8.16%) Linux
25 154 (7.71%) Windows 7
26 151 (7.56%) Degree
26 151 (7.56%) Migration
27 150 (7.51%) Office 365

Service Management
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 85 (4.26%) MS Exchange
2 67 (3.36%) SharePoint
3 56 (2.80%) Skype for Business
4 41 (2.05%) Confluence
5 26 (1.30%) CMS
6 24 (1.20%) Exchange Server 2010
7 17 (0.85%) IIS
8 16 (0.80%) IBM Notes
9 14 (0.70%) Exchange Server 2013
10 13 (0.65%) WebLogic
11 10 (0.50%) WebSphere
12 9 (0.45%) Tomcat
13 8 (0.40%) Elasticsearch
14 7 (0.35%) SharePoint 2013
15 6 (0.30%) OpenStack
16 5 (0.25%) Apache
16 5 (0.25%) Oracle SOA Suite
17 4 (0.20%) JBoss
17 4 (0.20%) SharePoint Server
18 3 (0.15%) SharePoint 2010
Applications
1 209 (10.47%) Microsoft Office
2 76 (3.81%) Microsoft Excel
3 40 (2.00%) Microsoft PowerPoint
4 25 (1.25%) Microsoft Project
5 24 (1.20%) MS Visio
6 7 (0.35%) Acrobat
7 3 (0.15%) Chatbot
7 3 (0.15%) SPSS
8 2 (0.10%) Spreadsheet
9 1 (0.050%) Adobe Creative Suite
Business Applications
1 60 (3.00%) Remedy ITSM
2 13 (0.65%) assyst
3 11 (0.55%) Dynamics CRM
4 9 (0.45%) Eloqua
5 7 (0.35%) Oracle AML
6 6 (0.30%) SAP S/4HANA
7 4 (0.20%) Dynamics AX
7 4 (0.20%) Oracle EBS
7 4 (0.20%) Oracle EBS R12
7 4 (0.20%) Oracle Retail
7 4 (0.20%) Sparx Enterprise Architect
8 3 (0.15%) Dynamics GP
8 3 (0.15%) Eikon
8 3 (0.15%) Oracle Applications
8 3 (0.15%) Oracle Assets
8 3 (0.15%) Oracle General Ledger
8 3 (0.15%) Oracle iProcurement
8 3 (0.15%) Oracle Payables
8 3 (0.15%) Oracle Receivables
9 2 (0.10%) Workfront
Cloud Services
1 150 (7.51%) Office 365
2 105 (5.26%) Azure
3 78 (3.91%) AWS
4 42 (2.10%) SaaS
5 28 (1.40%) IaaS
6 20 (1.00%) PaaS
7 15 (0.75%) Azure Active Directory
8 14 (0.70%) OneDrive
9 10 (0.50%) Amazon CloudWatch
9 10 (0.50%) Datadog
9 10 (0.50%) Dynamics 365
10 8 (0.40%) AWS CloudFormation
10 8 (0.40%) Power Platform
11 6 (0.30%) Cloud Computing
12 5 (0.25%) Slack
13 4 (0.20%) Azure Stack
13 4 (0.20%) OpenShift
14 3 (0.15%) Apigee
14 3 (0.15%) GCP
14 3 (0.15%) Trello
Communications & Networking
1 83 (4.16%) DNS
2 75 (3.76%) DHCP
3 71 (3.56%) LAN
3 71 (3.56%) Skype
4 70 (3.51%) Firewall
5 62 (3.10%) TCP/IP
6 51 (2.55%) WAN
7 48 (2.40%) VPN
8 45 (2.25%) SAN
9 35 (1.75%) Internet
10 32 (1.60%) Wireless
11 27 (1.35%) Radio Access Network
11 27 (1.35%) VoIP
12 25 (1.25%) Network Security
13 24 (1.20%) Wi-Fi
14 21 (1.05%) MPLS
15 20 (1.00%) 4G
16 18 (0.90%) Cisco IOS
17 17 (0.85%) Remote Desktop
18 15 (0.75%) Unified Communications
Database & Business Intelligence
1 41 (2.05%) SQL Server
2 22 (1.10%) Oracle Database
3 15 (0.75%) DB2
4 14 (0.70%) Big Data
5 13 (0.65%) Amazon RDS
5 13 (0.65%) MySQL
6 12 (0.60%) BusinessObjects
6 12 (0.60%) PostgreSQL
7 11 (0.55%) Amazon Aurora
7 11 (0.55%) Data Warehouse
7 11 (0.55%) DataStage
7 11 (0.55%) Informix
7 11 (0.55%) MariaDB
7 11 (0.55%) Oracle Database 12c
7 11 (0.55%) QualityStage
8 10 (0.50%) IBM InfoSphere
8 10 (0.50%) Oracle Database 10g
9 9 (0.45%) SQL Server Integration Services
10 8 (0.40%) Power BI
10 8 (0.40%) Relational Database
Development Applications
1 78 (3.91%) JIRA
2 45 (2.25%) Jenkins
3 34 (1.70%) Git (software)
4 27 (1.35%) MSI
5 25 (1.25%) Selenium
6 19 (0.95%) Cucumber
7 17 (0.85%) WebDriver
8 12 (0.60%) JMeter
9 11 (0.55%) SonarQube
9 11 (0.55%) Sonatype Nexus
10 10 (0.50%) Gatling
10 10 (0.50%) GitLab
11 9 (0.45%) Ant
11 9 (0.45%) Eclipse
11 9 (0.45%) JUnit
11 9 (0.45%) Subversion
12 8 (0.40%) Artifactory
12 8 (0.40%) InstallShield
12 8 (0.40%) Maven
13 7 (0.35%) Toad
General
1 307 (15.37%) Finance
2 189 (9.46%) Public Sector
3 168 (8.41%) Telecoms
4 59 (2.95%) Marketing
5 58 (2.90%) Banking
6 56 (2.80%) Retail
7 53 (2.65%) Legal
8 43 (2.15%) Manufacturing
9 33 (1.65%) Law
10 27 (1.35%) Electronics
11 21 (1.05%) Investment Banking
12 16 (0.80%) Billing
13 15 (0.75%) Pharmaceutical
14 14 (0.70%) Police
15 13 (0.65%) Military
16 12 (0.60%) Publishing
17 9 (0.45%) Financial Institution
18 8 (0.40%) Back Office
18 8 (0.40%) Games
19 6 (0.30%) Local Government
Job Titles
1 335 (16.78%) Analyst
2 297 (14.87%) Service Manager
3 189 (9.46%) Architect
4 173 (8.66%) Service Analyst
5 105 (5.26%) Delivery Manager
6 104 (5.21%) Service Desk Analyst
7 97 (4.86%) Developer
8 91 (4.56%) Transition Manager
9 88 (4.41%) Service Transition Manager
10 85 (4.26%) Service Delivery Manager
11 83 (4.16%) IT Manager
11 83 (4.16%) Project Manager
12 76 (3.81%) Support Engineer
13 70 (3.51%) Consultant
14 63 (3.15%) IT Analyst
15 58 (2.90%) Desktop Support
16 53 (2.65%) Support Analyst
17 50 (2.50%) ITIL Manager
18 48 (2.40%) Infrastructure Engineer
19 46 (2.30%) ServiceNow Developer
Libraries, Frameworks & Software Standards
1 49 (2.45%) Web Services
2 45 (2.25%) XML
3 44 (2.20%) HTML
4 30 (1.50%) CSS
5 28 (1.40%) AngularJS
6 27 (1.35%) RESTful
7 26 (1.30%) Ajax
7 26 (1.30%) REST
8 25 (1.25%) .NET
8 25 (1.25%) LDAP
9 23 (1.15%) Middleware
10 19 (0.95%) SOAP
11 18 (0.90%) Gherkin
12 14 (0.70%) Node.js
13 13 (0.65%) J2EE
14 11 (0.55%) XML Schema
15 9 (0.45%) JDBC
16 8 (0.40%) Hibernate
16 8 (0.40%) JSP
16 8 (0.40%) Struts
Miscellaneous
1 173 (8.66%) Analytical Skills
2 109 (5.46%) Management Information System
3 87 (4.36%) Data Centre
4 84 (4.21%) Self-Motivation
5 79 (3.96%) CMDB
6 54 (2.70%) User Experience
7 46 (2.30%) Virtual Team
8 42 (2.10%) NHS
9 27 (1.35%) Public Cloud
10 22 (1.10%) PKI
11 20 (1.00%) Driving Licence
12 18 (0.90%) Smartphone
13 17 (0.85%) Video Conferencing
14 16 (0.80%) Blackberry
15 13 (0.65%) iPad
16 12 (0.60%) CCTV
17 11 (0.55%) Data Structures
17 11 (0.55%) Enterprise Software
17 11 (0.55%) Hybrid Cloud
18 10 (0.50%) iPhone
Operating Systems
1 451 (22.58%) Windows
2 168 (8.41%) Windows 10
3 163 (8.16%) Linux
4 154 (7.71%) Windows 7
5 92 (4.61%) Windows Server
6 76 (3.81%) Unix
7 60 (3.00%) Windows Server 2012
8 59 (2.95%) Windows Server 2008
9 57 (2.85%) Red Hat Enterprise Linux
10 31 (1.55%) CentOS
11 27 (1.35%) Apple iOS
12 24 (1.20%) Mac OS X
13 22 (1.10%) Android
14 21 (1.05%) Mac OS
15 13 (0.65%) Windows 8
16 10 (0.50%) Solaris
17 9 (0.45%) AIX
17 9 (0.45%) Windows Server 2003
18 8 (0.40%) VMS
19 7 (0.35%) Windows XP
Processes & Methodologies
1 1,194 (59.79%) ITIL
2 608 (30.45%) ITSM
3 362 (18.13%) Agile Software Development
4 351 (17.58%) Service Delivery
5 237 (11.87%) Change Management
6 215 (10.77%) Incident Management
7 214 (10.72%) Project Management
8 206 (10.32%) Stakeholder Management
9 203 (10.17%) ITIL V3
10 198 (9.91%) Service Design
11 168 (8.41%) Problem Management
12 167 (8.36%) Problem-Solving
13 151 (7.56%) Migration
14 148 (7.41%) DevOps
15 137 (6.86%) Mentoring
16 136 (6.81%) Project Delivery
17 123 (6.16%) Configuration Management
18 118 (5.91%) PRINCE2
19 109 (5.46%) Continuous Improvement
20 96 (4.81%) Asset Management
Programming Languages
1 120 (6.01%) SQL
2 94 (4.71%) PowerShell
3 69 (3.46%) JavaScript
4 64 (3.20%) Java
5 58 (2.90%) C
6 56 (2.80%) Python
7 50 (2.50%) Bash Shell
8 23 (1.15%) Korn
9 22 (1.10%) Perl
10 16 (0.80%) PL/SQL
11 15 (0.75%) C#
11 15 (0.75%) Shell Script
12 14 (0.70%) Ruby
13 12 (0.60%) Objective-C
14 11 (0.55%) C++
14 11 (0.55%) PHP
14 11 (0.55%) T-SQL
15 8 (0.40%) VBScript
16 5 (0.25%) Fortran
16 5 (0.25%) VBA
Qualifications
1 393 (19.68%) Security Cleared
2 295 (14.77%) SC Cleared
3 151 (7.56%) Degree
4 111 (5.56%) ITIL Certification
5 106 (5.31%) DV Cleared
6 75 (3.76%) Microsoft Certification
7 45 (2.25%) Cisco Certification
8 43 (2.15%) MCSE
9 37 (1.85%) MCP
10 34 (1.70%) ITIL Foundation Certificate
11 27 (1.35%) BPSS Clearance
12 26 (1.30%) PMI Certification
13 25 (1.25%) CCNA
14 23 (1.15%) CCNP
14 23 (1.15%) ISEB
15 22 (1.10%) PMP
16 19 (0.95%) MCSA
17 15 (0.75%) PRINCE2 Certification
17 15 (0.75%) VMware Certified Professional (VCP)
18 13 (0.65%) HND
Quality Assurance & Compliance
1 225 (11.27%) SLA
2 68 (3.41%) QA
3 27 (1.35%) ISO/IEC 27001
4 25 (1.25%) ISO/IEC 20000
5 18 (0.90%) NCSC
5 18 (0.90%) NIST
6 17 (0.85%) GDPR
7 16 (0.80%) PMO
8 15 (0.75%) Data Quality
9 14 (0.70%) Sarbanes-Oxley
10 12 (0.60%) COBIT
11 11 (0.55%) Disclosure Scotland
12 7 (0.35%) ISO 9001
12 7 (0.35%) PCI DSS
13 6 (0.30%) Government Security Classifications
13 6 (0.30%) ISO/IEC 19770
14 5 (0.25%) PSD2
15 4 (0.20%) GxP
15 4 (0.20%) SEPA
16 3 (0.15%) Cyber Essentials
System Software
1 277 (13.87%) Active Directory
2 80 (4.01%) VMware Infrastructure
3 37 (1.85%) Hyper-V
4 33 (1.65%) Microsoft App-V
5 24 (1.20%) XenApp
5 24 (1.20%) XenDesktop
6 22 (1.10%) Virtual Desktop
6 22 (1.10%) Virtual Machines
7 21 (1.05%) VMware ESXi
8 19 (0.95%) Virtual Servers
9 18 (0.90%) Docker
10 16 (0.80%) VMware NSX
11 14 (0.70%) vSphere
12 12 (0.60%) Microsoft Virtual Server
13 11 (0.55%) VMware Workstation
14 10 (0.50%) BitLocker
15 9 (0.45%) DFS Replication
16 7 (0.35%) vCloud
17 5 (0.25%) Xen
18 3 (0.15%) ProxySG
Systems Management
1 109 (5.46%) SCCM
2 47 (2.35%) Ansible
3 42 (2.10%) Puppet
4 38 (1.90%) Terraform
5 25 (1.25%) SCOM
6 22 (1.10%) WSUS
7 15 (0.75%) Norton AntiVirus
8 14 (0.70%) Opscode Chef
8 14 (0.70%) Single Sign-On
9 12 (0.60%) Systems Management Server (SMS)
10 11 (0.55%) Cisco UCCX
10 11 (0.55%) Kubernetes
10 11 (0.55%) Packer
11 10 (0.50%) AirWatch
11 10 (0.50%) Backup Exec
12 9 (0.45%) Cisco CUCM
12 9 (0.45%) SCVMM
12 9 (0.45%) vCenter Server
13 7 (0.35%) Nagios
14 6 (0.30%) Microsoft Clustering
Vendors
1 425 (21.28%) Microsoft
2 279 (13.97%) ServiceNow
3 125 (6.26%) VMware
4 116 (5.81%) Citrix
5 111 (5.56%) Remedy
6 107 (5.36%) Oracle
7 96 (4.81%) Cisco
8 69 (3.46%) SAP
9 68 (3.41%) HP
10 62 (3.10%) BMC
11 35 (1.75%) Ivanti
12 33 (1.65%) Red Hat
13 32 (1.60%) Splunk
14 31 (1.55%) Dell
14 31 (1.55%) IBM
15 26 (1.30%) Apple
16 24 (1.20%) McAfee
16 24 (1.20%) Symantec
17 23 (1.15%) Snow
18 22 (1.10%) Juniper