Period
to 23 October 2017

The following table provides summary statistics for contract job vacancies with a requirement for Service Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Management over the 6 months to 23 October 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Management
UK
6 months to
23 Oct 2017
Same period 2016 Same period 2015
Rank 106 83 80
Rank change year-on-year -23 -3 +1
Contract jobs citing Service Management 2319 2922 2928
As % of all contract IT jobs advertised in the UK 2.31% 2.77% 2.57%
As % of the Processes & Methodologies category 2.74% 3.31% 3.15%
Number of daily rates quoted 1466 1872 1775
UK median daily rate £424 £425 £400
Median daily rate % change year-on-year -0.24% +6.25% +6.67%
10th Percentile £172 £206 £221
90th Percentile £588 £600 £575
UK excluding London median daily rate £400 £400 £383
% change year-on-year - +4.58% +9.29%
Number of hourly rates quoted 109 105 125
UK median hourly rate £16.00 £14.50 £17.00
Median hourly rate % change year-on-year +10.34% -14.71% +13.33%
10th Percentile £10.23 £10.80 £12.00
90th Percentile £41.60 £47.50 £40.22
UK excluding London median hourly rate £15.00 £14.50 £17.00
% change year-on-year +3.45% -14.71% +13.33%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Contract vacancies with a requirement for process or methodology skills 84677 88405 92997
As % of all contract IT jobs advertised in the UK 84.53% 83.89% 81.60%
Number of daily rates quoted 56261 58466 60205
UK median daily rate £450 £425 £413
Median daily rate % change year-on-year +5.88% +3.03% +3.13%
10th Percentile £281 £263 £263
90th Percentile £625 £600 £600
UK excluding London median daily rate £400 £400 £380
% change year-on-year - +5.26% +2.70%
Number of hourly rates quoted 1985 2318 2697
UK median hourly rate £25.00 £23.50 £22.00
Median hourly rate % change year-on-year +6.38% +6.82% +15.79%
10th Percentile £11.60 £11.50 £11.50
90th Percentile £50.00 £48.75 £47.90
UK excluding London median hourly rate £25.00 £24.00 £22.50
% change year-on-year +4.17% +6.67% +12.50%

Service Management
Job Vacancy Trend

Job postings citing Service Management as a percentage of all IT jobs advertised.

Job vacancy trend for Service Management in the UK

Service Management
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Management.

Contractor daily rate trend for Service Management in the UK

Service Management
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Service Management over the 6 months to 23 October 2017.

Contractor daily rate histogram for Service Management in the UK

Service Management
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Management.

Contractor hourly rate trend for Service Management in the UK

Service Management
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing Service Management over the 6 months to 23 October 2017.

Contractor hourly rate histogram for Service Management in the UK

Service Management
Top 17 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the UK over the 6 months to 23 October 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -23 2145 £425 - 162
UK excluding London -9 1409 £400 - 109
London -45 852 £450 -5.26% 58
South East -12 527 £400 -3.61% 30
North of England -15 280 £413 +3.13% 32
Midlands +18 262 £350 -10.26% 27
North West -15 164 £400 -11.11% 13
East Midlands +53 131 £325 -18.75% 10
East of England +14 129 £375 - 5
West Midlands -12 129 £450 +15.38% 17
South West -5 101 £450 +28.57% 10
Scotland -23 90 £355 +1.43% 4
Yorkshire -38 75 £425 +6.25% 11
North East +33 42 £475 +53.23% 8
Wales -18 28 £310 -25.30% 2
Northern Ireland -48 4 £463 +39.73%
Channel Islands - 1 £500 -

For the 6 months to 23 October 2017, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads with a requirement for Service Management.

1 1459 (62.92%) ITIL
2 660 (28.46%) ITSM
3 432 (18.63%) Service Delivery
4 424 (18.28%) Finance
5 414 (17.85%) Windows
6 371 (16.00%) Microsoft
7 364 (15.70%) Project Management
8 341 (14.70%) Active Directory
9 335 (14.45%) Security Cleared
10 313 (13.50%) Stakeholder Management
11 301 (12.98%) Agile Software Development
12 298 (12.85%) ServiceNow
13 253 (10.91%) Analytical Skills
14 249 (10.74%) ITIL V3
15 218 (9.40%) Change Management
16 214 (9.23%) SC Cleared
17 213 (9.18%) Service Design
18 212 (9.14%) SLA
19 209 (9.01%) Incident Management
20 203 (8.75%) Management Information System
21 178 (7.68%) Telecoms
21 178 (7.68%) Microsoft Office
22 176 (7.59%) SQL
23 174 (7.50%) PRINCE2
24 173 (7.46%) ITIL Certification
25 172 (7.42%) Degree
26 171 (7.37%) Problem Management
27 141 (6.08%) Configuration Management
28 138 (5.95%) Cisco
29 133 (5.74%) HP

Service Management
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 67 (2.89%) MS Exchange
1 67 (2.89%) SharePoint
2 30 (1.29%) CMS
3 29 (1.25%) Exchange Server 2010
4 27 (1.16%) Skype for Business
5 26 (1.12%) Confluence
6 25 (1.08%) IIS
7 17 (0.73%) WebSphere
8 16 (0.69%) Apache
8 16 (0.69%) BizTalk Server
8 16 (0.69%) Tomcat
9 15 (0.65%) Elasticsearch
10 12 (0.52%) Blackberry Enterprise Server
11 11 (0.47%) SAS
11 11 (0.47%) WebLogic
12 9 (0.39%) IBM Notes
13 6 (0.26%) Exchange Server 2013
13 6 (0.26%) JCAPS
13 6 (0.26%) WebSphere Application Server
14 5 (0.22%) WildFly
Applications
1 178 (7.68%) Microsoft Office
2 126 (5.43%) Microsoft Excel
3 91 (3.92%) Microsoft PowerPoint
4 32 (1.38%) MS Visio
5 25 (1.08%) Microsoft Project
6 3 (0.13%) Spreadsheet
7 2 (0.086%) InfoPath
7 2 (0.086%) SPSS
8 1 (0.043%) HipChat
8 1 (0.043%) S-PLUS
Business Applications
1 68 (2.93%) Remedy ITSM
2 15 (0.65%) SAP GRC
3 12 (0.52%) Dynamics CRM
4 9 (0.39%) Dynamics AX
5 7 (0.30%) Oracle EBS
6 5 (0.22%) NetSuite
6 5 (0.22%) SAP Oil and Gas
7 4 (0.17%) Dynamics GP
7 4 (0.17%) SAP ERP
7 4 (0.17%) SAP SM
8 3 (0.13%) iTrent
8 3 (0.13%) JDE EnterpriseOne
8 3 (0.13%) Oracle EBS R12
8 3 (0.13%) Oracle Financials
8 3 (0.13%) PeopleSoft CRM
8 3 (0.13%) SAP S/4HANA
9 2 (0.086%) Oracle Applications
9 2 (0.086%) Oracle ERP
10 1 (0.043%) Cognos Business Intelligence
10 1 (0.043%) Oracle Payroll
Cloud Services
1 118 (5.09%) Office 365
2 92 (3.97%) Microsoft Azure
3 52 (2.24%) Amazon AWS
4 29 (1.25%) PaaS
5 28 (1.21%) IaaS
6 26 (1.12%) SaaS
7 17 (0.73%) Google Drive
8 15 (0.65%) Cloud Computing
9 13 (0.56%) Amazon CloudWatch
9 13 (0.56%) Amazon EC2
9 13 (0.56%) Amazon ELB
9 13 (0.56%) Amazon S3
9 13 (0.56%) G Suite
9 13 (0.56%) Virtual Private Cloud
10 11 (0.47%) Azure Active Directory
11 6 (0.26%) Slack
12 5 (0.22%) AWS CloudFormation
13 4 (0.17%) Serverless
14 3 (0.13%) Dynamics 365
14 3 (0.13%) SuccessFactors
Communications & Networking
1 108 (4.66%) WAN
2 103 (4.44%) Firewall
3 92 (3.97%) LAN
4 65 (2.80%) Wireless
5 61 (2.63%) DNS
6 43 (1.85%) Internet
6 43 (1.85%) VPN
7 39 (1.68%) DHCP
8 38 (1.64%) MPLS
9 37 (1.60%) TCP/IP
10 35 (1.51%) SMS
11 32 (1.38%) Network Security
11 32 (1.38%) Wi-Fi
12 28 (1.21%) Cisco ASA
13 24 (1.03%) BIG-IP
13 24 (1.03%) Skype
14 23 (0.99%) Remote Desktop
15 22 (0.95%) HTTP
16 20 (0.86%) SNMP
16 20 (0.86%) VoIP
Database & Business Intelligence
1 80 (3.45%) SQL Server
2 28 (1.21%) Relational Database
3 20 (0.86%) Data Warehouse
4 19 (0.82%) Oracle Database
5 18 (0.78%) DB2
6 16 (0.69%) Crystal Reports
7 15 (0.65%) PostgreSQL
8 14 (0.60%) Big Data
8 14 (0.60%) RDBMS
9 13 (0.56%) Amazon RDS
9 13 (0.56%) SQL Server Integration Services
10 10 (0.43%) BusinessObjects
10 10 (0.43%) Oracle Reports
11 9 (0.39%) SAP HANA
12 8 (0.34%) Hadoop
12 8 (0.34%) MySQL
13 7 (0.30%) MongoDB
13 7 (0.30%) Oracle Database 10g
13 7 (0.30%) SQL Server Reporting Services
13 7 (0.30%) Star Schema
Development Applications
1 82 (3.54%) JIRA
2 41 (1.77%) Git (software)
3 34 (1.47%) Jenkins
4 20 (0.86%) Maven
5 17 (0.73%) Ant
6 16 (0.69%) Visual Studio
7 15 (0.65%) Bitbucket
7 15 (0.65%) JUnit
7 15 (0.65%) SonarQube
8 14 (0.60%) Liquibase
8 14 (0.60%) Sonatype Nexus
9 9 (0.39%) JMeter
9 9 (0.39%) Team Foundation Server
10 8 (0.34%) Atlassian Bamboo
10 8 (0.34%) HP UFT
11 6 (0.26%) JIRA Agile
11 6 (0.26%) LoadRunner
11 6 (0.26%) Oracle Forms
11 6 (0.26%) Selenium
11 6 (0.26%) SoapUI
General
1 424 (18.28%) Finance
2 178 (7.68%) Telecoms
3 102 (4.40%) Banking
4 83 (3.58%) Retail
5 47 (2.03%) Law
6 45 (1.94%) Legal
7 36 (1.55%) Manufacturing
8 29 (1.25%) Marketing
9 23 (0.99%) Billing
10 22 (0.95%) Publishing
11 20 (0.86%) Pharmaceutical
12 19 (0.82%) Electronics
13 14 (0.60%) Investment Banking
14 12 (0.52%) Retail Banking
15 11 (0.47%) Back Office
16 10 (0.43%) Military
17 8 (0.34%) Aerospace
17 8 (0.34%) Automotive
17 8 (0.34%) Italian Language
18 6 (0.26%) Advertising
Job Titles
1 501 (21.60%) Analyst
2 310 (13.37%) Service Manager
3 218 (9.40%) Architect
4 190 (8.19%) Service Analyst
5 146 (6.30%) Project Manager
6 136 (5.86%) Service Desk Analyst
7 129 (5.56%) Consultant
8 107 (4.61%) Business Analyst
9 106 (4.57%) IT Manager
10 101 (4.36%) Developer
11 97 (4.18%) Delivery Manager
12 86 (3.71%) Support Analyst
13 85 (3.67%) Services Delivery Manager
14 72 (3.10%) IT Analyst
15 71 (3.06%) ITIL Manager
15 71 (3.06%) Transition Manager
16 66 (2.85%) Service Architect
17 63 (2.72%) IT Services Manager
18 60 (2.59%) Service Transition Manager
19 57 (2.46%) ITIL Service Manager
Libraries, Frameworks & Software Standards
1 62 (2.67%) Web Services
1 62 (2.67%) XML
2 59 (2.54%) HTML
3 48 (2.07%) REST
4 42 (1.81%) .NET
4 42 (1.81%) CSS
5 33 (1.42%) SOAP
6 27 (1.16%) AngularJS
7 18 (0.78%) Elastic Stack
8 17 (0.73%) Ajax
9 14 (0.60%) MCollective
10 12 (0.52%) Twitter Bootstrap
11 11 (0.47%) J2EE
11 11 (0.47%) RESTful
12 9 (0.39%) IBM Integration Bus
13 8 (0.34%) SailPoint
14 7 (0.30%) .NET Framework
14 7 (0.30%) ASP.NET
14 7 (0.30%) HTML5
14 7 (0.30%) WCF
Miscellaneous
1 253 (10.91%) Analytical Skills
2 203 (8.75%) Management Information System
3 126 (5.43%) CMDB
4 96 (4.14%) Data Centre
5 58 (2.50%) Computer Science
6 48 (2.07%) NHS
7 43 (1.85%) User Experience
8 38 (1.64%) Public Cloud
9 36 (1.55%) Blackberry
9 36 (1.55%) Virtual Team
10 35 (1.51%) Smartphone
11 19 (0.82%) Greenfield Project
11 19 (0.82%) Linux Command Line
12 18 (0.78%) Clustering
13 17 (0.73%) Enterprise Software
14 16 (0.69%) Data Protection Act
15 15 (0.65%) Hybrid Cloud
16 14 (0.60%) FMCG
17 13 (0.56%) Replication
18 12 (0.52%) Mobile App
Operating Systems
1 414 (17.85%) Windows
2 116 (5.00%) Linux
3 105 (4.53%) Windows Server
4 91 (3.92%) Windows 7
5 82 (3.54%) Unix
6 56 (2.41%) Windows 10
7 53 (2.29%) Android
8 51 (2.20%) Apple iOS
9 43 (1.85%) Windows Server 2012
10 32 (1.38%) Windows Server 2008
11 31 (1.34%) Windows XP
12 28 (1.21%) Red Hat Enterprise Linux
13 27 (1.16%) CentOS
14 25 (1.08%) Mac OS X
15 18 (0.78%) AIX
16 15 (0.65%) Windows 8
16 15 (0.65%) Windows Server 2003
17 13 (0.56%) Solaris
18 12 (0.52%) Mac OS
19 6 (0.26%) Windows 2000
Processes & Methodologies
1 1459 (62.92%) ITIL
2 660 (28.46%) ITSM
3 432 (18.63%) Service Delivery
4 364 (15.70%) Project Management
5 313 (13.50%) Stakeholder Management
6 301 (12.98%) Agile Software Development
7 249 (10.74%) ITIL V3
8 218 (9.40%) Change Management
9 213 (9.18%) Service Design
10 209 (9.01%) Incident Management
11 174 (7.50%) PRINCE2
12 171 (7.37%) Problem Management
13 141 (6.08%) Configuration Management
14 129 (5.56%) Continuous Improvement
15 111 (4.79%) Release Management
16 102 (4.40%) Migration
17 96 (4.14%) DevOps
18 91 (3.92%) Scrum
19 85 (3.67%) Asset Management
20 80 (3.45%) Supplier Management
Programming Languages
1 176 (7.59%) SQL
2 61 (2.63%) PowerShell
3 55 (2.37%) Java
4 52 (2.24%) JavaScript
5 28 (1.21%) Bash Shell
5 28 (1.21%) Shell Script
6 26 (1.12%) C
7 25 (1.08%) Perl
7 25 (1.08%) Python
8 23 (0.99%) C#
9 16 (0.69%) Groovy
10 14 (0.60%) PL/SQL
10 14 (0.60%) VBA
11 11 (0.47%) C++
12 8 (0.34%) T-SQL
12 8 (0.34%) VBScript
13 7 (0.30%) VB
14 6 (0.26%) JCL
14 6 (0.26%) VB.NET
15 4 (0.17%) PHP
Qualifications
1 335 (14.45%) Security Cleared
2 214 (9.23%) SC Cleared
3 173 (7.46%) ITIL Certification
4 172 (7.42%) Degree
5 101 (4.36%) Cisco Certification
6 100 (4.31%) DV Cleared
7 64 (2.76%) Microsoft Certification
8 59 (2.54%) ITIL Foundation Certificate
9 51 (2.20%) CCNP
10 45 (1.94%) BPSS Clearance
11 40 (1.72%) CISSP
12 37 (1.60%) CCIE
12 37 (1.60%) ISEB
13 33 (1.42%) MCSE
14 29 (1.25%) CCNA
15 28 (1.21%) Computer Science Degree
16 26 (1.12%) JNCIA
16 26 (1.12%) MCP
17 23 (0.99%) CCDP
17 23 (0.99%) MCTS
Quality Assurance & Compliance
1 212 (9.14%) SLA
2 57 (2.46%) ISO/IEC 20000
3 52 (2.24%) ISO/IEC 27001
3 52 (2.24%) QA
4 46 (1.98%) COBIT
5 38 (1.64%) PMO
6 31 (1.34%) Sarbanes-Oxley
7 22 (0.95%) Disclosure Scotland
8 21 (0.91%) ISO 9001
9 12 (0.52%) PCI DSS
10 11 (0.47%) GDPR
11 10 (0.43%) HL7
12 9 (0.39%) Data Quality
13 7 (0.30%) ISO 22301
14 5 (0.22%) WCAG
15 4 (0.17%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
16 3 (0.13%) COSO
16 3 (0.13%) GAAP
16 3 (0.13%) GxP
17 2 (0.086%) EFQM
System Software
1 341 (14.70%) Active Directory
2 67 (2.89%) VMware Infrastructure
3 26 (1.12%) XenApp
4 25 (1.08%) Hyper-V
5 23 (0.99%) vSphere
6 22 (0.95%) Docker
7 20 (0.86%) Virtual Desktop
7 20 (0.86%) Virtual Machines
8 15 (0.65%) Squid
9 14 (0.60%) Postfix
9 14 (0.60%) Terminal Services
9 14 (0.60%) vCloud
10 13 (0.56%) VMware ESXi
10 13 (0.56%) VMware Workstation
11 9 (0.39%) XenDesktop
12 8 (0.34%) Firmware
13 6 (0.26%) Microsoft App-V
13 6 (0.26%) ProxySG
13 6 (0.26%) Time Sharing Option
14 5 (0.22%) BitLocker
Systems Management
1 70 (3.02%) SCCM
2 52 (2.24%) SCOM
3 34 (1.47%) Puppet
4 31 (1.34%) Netcool
5 24 (1.03%) FortiGate
6 21 (0.91%) Ansible
7 19 (0.82%) Terraform
8 16 (0.69%) DameWare
8 16 (0.69%) Kubernetes
9 15 (0.65%) NetBackup
10 14 (0.60%) Data Guard
10 14 (0.60%) Docker Swarm
10 14 (0.60%) Kibana
10 14 (0.60%) logstash
10 14 (0.60%) OVSD
10 14 (0.60%) Rancher
10 14 (0.60%) ZABBIX
11 13 (0.56%) Rsyslog
11 13 (0.56%) Sysdig
11 13 (0.56%) Systems Management Server (SMS)
Vendors
1 371 (16.00%) Microsoft
2 298 (12.85%) ServiceNow
3 138 (5.95%) Cisco
4 133 (5.74%) HP
5 128 (5.52%) VMware
6 110 (4.74%) SAP
7 106 (4.57%) Oracle
8 100 (4.31%) Citrix
9 85 (3.67%) Remedy
10 65 (2.80%) IBM
11 50 (2.16%) F5
12 49 (2.11%) BMC
13 47 (2.03%) CheckPoint
14 43 (1.85%) Juniper
15 38 (1.64%) Google
16 32 (1.38%) Riverbed
17 31 (1.34%) Salesforce.com
17 31 (1.34%) SolarWinds
18 29 (1.25%) CA
18 29 (1.25%) EMC