The following table provides summary statistics for contract job vacancies with a requirement for Service Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Management over the 3 months to 24 March 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

3 months to
24 Mar 2017
Same period 2016 Same period 2015
Service Management
UK
Rank 87 79 76
Rank change year-on-year -8 -3  
Contract jobs citing Service Management 1162 1356 1354
As % of all contract IT jobs advertised in the UK 2.57% 2.56% 2.57%
As % of the Processes & Methodologies category 3.09% 3.09% 3.23%
Number of daily rates quoted 714 822 761
Median daily rate £425 £420 £400
Median daily rate % change year-on-year +1.19% +5.00%  
90% offered a daily rate of more than £227 £250 £215
10% offered a daily rate of more than £575 £550 £550
UK excluding London median daily rate £405 £395 £358
% change year-on-year +2.53% +10.48%  
Number of hourly rates quoted 35 37 49
Median hourly rate £15.90 £14.00 £15.50
Median hourly rate % change year-on-year +13.57% -9.67%  
90% offered a hourly rate of more than £10.41 £11.73 £12.10
10% offered a hourly rate of more than £34.02 £20.81 £42.50
UK excluding London median hourly rate £15.90 £14.00 £14.94
% change year-on-year +13.57% -6.27%  

Service Management is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for process and methodology skills.

Contract Process & Methodology Skills
UK
Contract job vacancies with a requirement for process and methodology skills 37647 43912 41983
As % of all contract IT job vacancies advertised in the UK 83.11% 82.85% 79.79%
Number of daily rates quoted 24815 28793 26009
Median daily rate £450 £425 £420
Median daily rate % change year-on-year +5.88% +1.19%  
90% offered a daily rate of more than £300 £300 £275
10% offered a daily rate of more than £600 £600 £575
UK excluding London median daily rate £410 £400 £400
% change year-on-year +2.50% -  
Number of hourly rates quoted 953 1109 1205
Median hourly rate £35.00 £37.50 £28.19
Median hourly rate % change year-on-year -6.66% +33.02%  
90% offered a hourly rate of more than £13.00 £13.00 £12.10
10% offered a hourly rate of more than £53.00 £55.00 £49.50
UK excluding London median hourly rate £36.00 £39.00 £30.00
% change year-on-year -7.69% +30.00%  

Service Management
Job Vacancy Trend

The job posting trend of jobs advertised citing Service Management as a proportion of all contract or permanent IT jobs with a match in the Processes & Methodologies category.

Job vacancy trend for Service Management in the UK

Service Management
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Management.

Contractor daily rate trend for Service Management in the UK

Service Management
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Service Management over the 3 months to 24 March 2017.

Contractor daily rate histogram for Service Management in the UK

Service Management
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management.

Contractor hourly rate trend for Service Management in the UK

Service Management
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing Service Management over the 3 months to 24 March 2017.

Contractor hourly rate histogram for Service Management in the UK

Service Management
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the UK over the 3 months to 24 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -7 1064 £450 +6.82% 175
London +2 454 £475 +2.70% 49
South East +1 289 £475 +18.75% 33
Hampshire +7 122 £475 +28.37% 9
West Midlands -15 68 £425 +6.25% 19
Scotland +26 60 £324 -13.66% 11
North West +5 59 £350 +3.70% 20
City of London +11 57 £475 +5.55% 12
Berkshire -6 57 £463 +8.82% 10
East of England +5 56 £380 +1.33% 15
Buckinghamshire +1 52 £500 +20.48% 2
Yorkshire +11 42 £400 -8.57% 16
North East -6 40 £388 +23.01% 7
Milton Keynes -1 39 £500 +20.48% 2
Tyne and Wear -4 35 £388 +31.35% 6
Manchester +9 34 £325 - 12
Newcastle upon Tyne 0 33 £388 +32.47% 6
Edinburgh +15 29 £376 -18.64% 4
South West -44 29 £471 +34.64% 17
West Yorkshire +11 28 £425 -5.55% 10
Fareham +4 24 £500 -20.00% 2
East Midlands -16 24 £356 -10.93% 3
Birmingham 0 22 £419 +8.76% 6
Surrey -3 22 £514 +28.50% 4
Coventry +6 20 £416 -13.28% 2
Bedfordshire +15 18 £325 - 1
Wales -4 18 £310 -8.14% 8
Glasgow +13 17 £314 +213.75% 4
Basingstoke +6 17 £235 -44.04% 1
Leeds +2 15 £410 -18.00% 4

Service Management
Top 30 Related IT Skills

For the 6 months to 24 March 2017, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads with a requirement for Service Management.

1 1553 (62.34%) ITIL
2 665 (26.70%) ITSM
3 562 (22.56%) Security Cleared
4 450 (18.07%) Windows
5 448 (17.98%) Agile Software Development
6 445 (17.86%) Finance
7 432 (17.34%) SC Cleared
8 425 (17.06%) Microsoft
9 417 (16.74%) Service Delivery
10 352 (14.13%) Project Management
11 337 (13.53%) Change Management
12 290 (11.64%) ITIL V3
13 283 (11.36%) Linux
14 282 (11.32%) SLA
15 267 (10.72%) MS Excel
16 255 (10.24%) ServiceNow
17 251 (10.08%) Analytical Skills
18 249 (10.00%) VMware
19 246 (9.88%) Service Design
20 239 (9.59%) Problem Management
21 232 (9.31%) Active Directory
22 226 (9.07%) Stakeholder Management
23 209 (8.39%) PRINCE2
24 206 (8.27%) Configuration Management
25 204 (8.19%) Degree
26 201 (8.07%) ITIL Certification
27 200 (8.03%) Cisco
28 186 (7.47%) Scrum
28 186 (7.47%) Incident Management
29 179 (7.19%) DevOps

Service Management
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 76 (3.05%) CMS
2 73 (2.93%) WebSphere
3 72 (2.89%) SharePoint
4 66 (2.65%) Confluence
5 58 (2.33%) MS Exchange
6 38 (1.53%) Apache
7 36 (1.45%) Skype for Business
8 32 (1.28%) Elasticsearch
9 25 (1.00%) Exchange Server 2010
10 23 (0.92%) BizTalk Server
11 18 (0.72%) Blackberry Enterprise Server
12 17 (0.68%) IBM Notes
12 17 (0.68%) IIS
13 16 (0.64%) SAS
14 15 (0.60%) nginx
14 15 (0.60%) Tomcat
14 15 (0.60%) WebLogic
15 13 (0.52%) Exchange Server 2013
16 12 (0.48%) JBoss
16 12 (0.48%) WebSphere Application Server
Applications
1 267 (10.72%) MS Excel
2 165 (6.62%) MS Office
3 81 (3.25%) MS PowerPoint
4 31 (1.24%) MS Visio
5 22 (0.88%) MS Project
6 19 (0.76%) HipChat
7 8 (0.32%) Spreadsheet
Business Applications
1 66 (2.65%) Remedy ITSM
2 17 (0.68%) Dynamics CRM
3 15 (0.60%) SAP Oil and Gas
4 11 (0.44%) SAP CRM
4 11 (0.44%) SAP ERP
5 7 (0.28%) Maximo
6 6 (0.24%) assyst
7 5 (0.20%) Oracle EBS
7 5 (0.20%) Unit4 Business World
8 4 (0.16%) Infor M3
8 4 (0.16%) Lorenzo
8 4 (0.16%) Oracle Applications
9 3 (0.12%) Cognos TM1
9 3 (0.12%) SAP GRC
9 3 (0.12%) Staffware
10 2 (0.080%) Oracle BPM
10 2 (0.080%) Oracle ERP
10 2 (0.080%) SAP FI
10 2 (0.080%) SAP SD
11 1 (0.040%) SAP GTS
Cloud Services
1 171 (6.86%) IaaS
2 141 (5.66%) PaaS
3 94 (3.77%) SaaS
4 85 (3.41%) Amazon AWS
5 72 (2.89%) Office 365
6 36 (1.45%) Microsoft Azure
7 20 (0.80%) Cloud Computing
8 9 (0.36%) OneDrive
9 8 (0.32%) Google Drive
10 7 (0.28%) G Suite
11 6 (0.24%) Amazon EC2
12 5 (0.20%) GitHub
12 5 (0.20%) IBM Cloud
12 5 (0.20%) SoftLayer
13 4 (0.16%) Amazon CloudWatch
13 4 (0.16%) Amazon ELB
13 4 (0.16%) Amazon S3
13 4 (0.16%) CloudSense
13 4 (0.16%) Virtual Private Cloud
14 3 (0.12%) Yammer
Communications & Networking
1 164 (6.58%) WAN
2 161 (6.46%) Firewall
3 153 (6.14%) LAN
4 112 (4.50%) DNS
5 89 (3.57%) Wireless
6 64 (2.57%) TCP/IP
7 55 (2.21%) VPN
8 49 (1.97%) Internet
9 48 (1.93%) Cisco Nexus
10 46 (1.85%) Network Security
11 38 (1.53%) LDAP
12 37 (1.49%) BIG-IP
13 36 (1.45%) DHCP
14 33 (1.32%) SSL
15 31 (1.24%) SAN
15 31 (1.24%) Skype
16 30 (1.20%) Wi-Fi
17 29 (1.16%) IPsec
17 29 (1.16%) VoIP
18 27 (1.08%) SSH
Database & Business Intelligence
1 75 (3.01%) SQL Server
2 66 (2.65%) Oracle Database
3 48 (1.93%) PostgreSQL
4 38 (1.53%) Hadoop
5 37 (1.49%) Relational Database
6 36 (1.45%) Oracle Database 11g
7 32 (1.28%) Data Warehouse
8 23 (0.92%) Big Data
9 18 (0.72%) MySQL
10 15 (0.60%) MongoDB
10 15 (0.60%) Oracle Database 12c
11 14 (0.56%) DB2
12 13 (0.52%) Oracle Reports
12 13 (0.52%) SQL Server 2012
13 12 (0.48%) SQL Server Integration Services
14 9 (0.36%) SQL Server 2008
15 8 (0.32%) BusinessObjects
15 8 (0.32%) Oracle BI EE
15 8 (0.32%) Oracle Database 10g
16 7 (0.28%) Oracle OWB
Development Applications
1 89 (3.57%) JIRA
2 83 (3.33%) Jenkins
3 72 (2.89%) Git (software)
4 42 (1.69%) Sonatype Nexus
5 35 (1.41%) JUnit
5 35 (1.41%) Maven
6 34 (1.36%) Ant
7 30 (1.20%) SonarQube
8 29 (1.16%) Team Foundation Server
9 26 (1.04%) Liquibase
10 19 (0.76%) Bitbucket
10 19 (0.76%) JIRA Agile
11 15 (0.60%) Visual Studio
12 13 (0.52%) Subversion
13 12 (0.48%) TeamCity
14 11 (0.44%) NUnit
15 10 (0.40%) Oracle Forms
15 10 (0.40%) Vagrant
16 9 (0.36%) Oracle APEX
17 8 (0.32%) CruiseControl
General
1 445 (17.86%) Finance
2 133 (5.34%) Telecoms
3 95 (3.81%) Banking
4 84 (3.37%) Retail
5 51 (2.05%) Legal
6 45 (1.81%) Marketing
7 41 (1.65%) Manufacturing
8 39 (1.57%) Law
9 32 (1.28%) Billing
10 30 (1.20%) Pharmaceutical
11 25 (1.00%) Back Office
12 23 (0.92%) Financial Institution
13 16 (0.64%) Military
14 15 (0.60%) Electronics
15 13 (0.52%) Investment Banking
16 10 (0.40%) French Language
17 8 (0.32%) Retail Banking
18 7 (0.28%) Front Office
18 7 (0.28%) German Language
19 5 (0.20%) Aerospace
Job Titles
1 487 (19.55%) Analyst
2 279 (11.20%) Service Manager
3 228 (9.15%) Architect
4 178 (7.15%) Service Analyst
5 159 (6.38%) Developer
6 154 (6.18%) Consultant
7 124 (4.98%) Project Manager
8 115 (4.62%) Service Desk Analyst
9 104 (4.18%) Business Analyst
10 99 (3.97%) Delivery Manager
11 96 (3.85%) Support Analyst
12 92 (3.69%) Network Engineer
13 89 (3.57%) Services Delivery Manager
14 83 (3.33%) ServiceNow Developer
15 79 (3.17%) IT Manager
16 69 (2.77%) Service Architect
17 68 (2.73%) ITIL Manager
18 63 (2.53%) Transition Manager
19 54 (2.17%) Service Transition Manager
20 52 (2.09%) Solutions Architect
Libraries, Frameworks & Software Standards
1 104 (4.18%) HTML
2 97 (3.89%) XML
3 82 (3.29%) CSS
4 80 (3.21%) Web Services
5 44 (1.77%) Software Packaging
6 41 (1.65%) Middleware
7 40 (1.61%) .NET
8 33 (1.32%) Ajax
9 31 (1.24%) Elastic Stack
9 31 (1.24%) SOAP
10 30 (1.20%) JSON
11 26 (1.04%) MCollective
12 25 (1.00%) AngularJS
13 23 (0.92%) REST
14 22 (0.88%) XSLT
15 18 (0.72%) HTML5
15 18 (0.72%) Twitter Bootstrap
16 15 (0.60%) .NET Framework
16 15 (0.60%) XHTML
17 14 (0.56%) jQuery
Miscellaneous
1 251 (10.08%) Analytical Skills
2 148 (5.94%) Management Information System
3 143 (5.74%) Data Centre
4 122 (4.90%) CMDB
5 56 (2.25%) Computer Science
6 40 (1.61%) Virtual Team
7 39 (1.57%) User Experience
8 35 (1.41%) Tandem
9 31 (1.24%) Blackberry
10 29 (1.16%) NHS
11 27 (1.08%) Mainframe
12 18 (0.72%) Client/Server
13 16 (0.64%) Public Cloud
13 16 (0.64%) Smartphone
14 15 (0.60%) Fat Client
14 15 (0.60%) Thin Client
15 14 (0.56%) CESG
15 14 (0.56%) Equities
15 14 (0.56%) Replication
15 14 (0.56%) Web 2.0
Operating Systems
1 450 (18.07%) Windows
2 283 (11.36%) Linux
3 136 (5.46%) Unix
4 122 (4.90%) Windows Server
5 81 (3.25%) Windows 7
6 79 (3.17%) Windows XP
7 69 (2.77%) AIX
8 61 (2.45%) Windows Server 2008
9 58 (2.33%) Windows Server 2012
10 56 (2.25%) Red Hat Enterprise Linux
11 53 (2.13%) CentOS
12 49 (1.97%) Windows 2000
13 38 (1.53%) Windows Server 2003
14 37 (1.49%) Windows 10
15 24 (0.96%) Android
16 21 (0.84%) Windows 8
17 19 (0.76%) Apple iOS
17 19 (0.76%) Mac OS X
18 15 (0.60%) Ubuntu
19 14 (0.56%) VME
Processes & Methodologies
1 1553 (62.34%) ITIL
2 665 (26.70%) ITSM
3 448 (17.98%) Agile Software Development
4 417 (16.74%) Service Delivery
5 352 (14.13%) Project Management
6 337 (13.53%) Change Management
7 290 (11.64%) ITIL V3
8 246 (9.88%) Service Design
9 239 (9.59%) Problem Management
10 226 (9.07%) Stakeholder Management
11 209 (8.39%) PRINCE2
12 206 (8.27%) Configuration Management
13 186 (7.47%) Incident Management
13 186 (7.47%) Scrum
14 179 (7.19%) DevOps
15 167 (6.70%) Continuous Improvement
16 139 (5.58%) Migration
16 139 (5.58%) Release Management
17 113 (4.54%) Workflow
18 94 (3.77%) Asset Management
Programming Languages
1 156 (6.26%) SQL
2 120 (4.82%) JavaScript
3 93 (3.73%) Java
4 81 (3.25%) PowerShell
5 59 (2.37%) Python
6 45 (1.81%) Shell Script
7 37 (1.49%) C
8 35 (1.41%) PHP
9 32 (1.28%) Perl
10 31 (1.24%) C#
10 31 (1.24%) Ruby
11 25 (1.00%) Bash Shell
12 15 (0.60%) PL/SQL
12 15 (0.60%) VBScript
13 13 (0.52%) COBOL
13 13 (0.52%) Korn
14 11 (0.44%) JCL
15 10 (0.40%) T-SQL
16 8 (0.32%) Groovy
16 8 (0.32%) VB
Qualifications
1 562 (22.56%) Security Cleared
2 432 (17.34%) SC Cleared
3 204 (8.19%) Degree
4 201 (8.07%) ITIL Certification
5 111 (4.46%) Cisco Certification
6 84 (3.37%) DV Cleared
7 65 (2.61%) Microsoft Certification
8 61 (2.45%) CCNP
9 56 (2.25%) CCIE
10 47 (1.89%) ISEB
11 41 (1.65%) CCSA
11 41 (1.65%) CCSE
11 41 (1.65%) JNCIA
12 40 (1.61%) CCNA
13 39 (1.57%) CCDP
13 39 (1.57%) JNCIE
14 38 (1.53%) CCIP
15 37 (1.49%) CISSP
16 34 (1.36%) BPSS Clearance
17 30 (1.20%) MCP
Quality Assurance & Compliance
1 282 (11.32%) SLA
2 56 (2.25%) QA
3 43 (1.73%) ISO/IEC 27001
4 42 (1.69%) PMO
5 35 (1.41%) Disclosure Scotland
6 34 (1.36%) COBIT
7 26 (1.04%) PCI DSS
8 10 (0.40%) ISO/IEC 20000
9 9 (0.36%) ISO 9001
9 9 (0.36%) Sarbanes-Oxley
10 8 (0.32%) Data Quality
10 8 (0.32%) HL7
11 7 (0.28%) RMADS
12 6 (0.24%) ISO22301
13 5 (0.20%) GxP
13 5 (0.20%) PMBOK
14 4 (0.16%) ISO19770
15 3 (0.12%) GAMP
15 3 (0.12%) JSP 440
16 2 (0.080%) MiFID
System Software
1 232 (9.31%) Active Directory
2 126 (5.06%) VMware Infrastructure
3 46 (1.85%) Docker
4 45 (1.81%) vSphere
5 43 (1.73%) vCloud
6 37 (1.49%) Hyper-V
7 36 (1.45%) Virtual Desktop
8 30 (1.20%) Postfix
8 30 (1.20%) Squid
9 29 (1.16%) VMware ESXi
10 20 (0.80%) Virtual Machines
11 15 (0.60%) Microsoft App-V
11 15 (0.60%) XenApp
12 12 (0.48%) VMware ESX
12 12 (0.48%) XenDesktop
13 11 (0.44%) Time Sharing Option
14 8 (0.32%) RACF
14 8 (0.32%) VMware Workstation
15 6 (0.24%) ACF2
15 6 (0.24%) Oracle RAC
Systems Management
1 92 (3.69%) Puppet
2 60 (2.41%) SCCM
3 49 (1.97%) FortiGate
4 42 (1.69%) Ansible
5 38 (1.53%) Terraform
6 36 (1.45%) ZABBIX
7 32 (1.28%) Kibana
8 31 (1.24%) logstash
9 27 (1.08%) Kubernetes
9 27 (1.08%) Tivoli
10 26 (1.04%) Docker Swarm
10 26 (1.04%) Rancher
10 26 (1.04%) SCOM
11 20 (0.80%) Opscode Chef
12 16 (0.64%) WSUS
13 14 (0.56%) Consul
13 14 (0.56%) Netcool
13 14 (0.56%) Packer
14 13 (0.52%) HAProxy
15 12 (0.48%) AirWatch
Vendors
1 425 (17.06%) Microsoft
2 255 (10.24%) ServiceNow
3 249 (10.00%) VMware
4 200 (8.03%) Cisco
5 162 (6.50%) HP
6 145 (5.82%) Oracle
7 120 (4.82%) Remedy
8 82 (3.29%) CheckPoint
9 80 (3.21%) Citrix
10 79 (3.17%) SAP
11 76 (3.05%) BMC
12 73 (2.93%) IBM
12 73 (2.93%) Juniper
13 61 (2.45%) F5
14 55 (2.21%) Red Hat
15 53 (2.13%) CA
16 46 (1.85%) Fortinet
17 45 (1.81%) Riverbed
18 34 (1.36%) Aruba
19 33 (1.32%) SolarWinds
Newcastle Upon Tyne, Tyne and Wear
Michael Bailey Associates
Rate: competitive
Posted: 13 hours ago
North London
Ebury
Rate: £400.00 - £450.00 per day
Posted: 3 days ago
Liverpool, Merseyside
NHS Blood And Transplant
Rate: £46,625 to £57,640 (AfC band 8b) per annum
Posted: 2 days ago
Staffordshire
Senitor Associates
Rate: £400 - £500 per day
Posted: 2 days ago
Crawley, West Sussex
Lorien Resourcing
Posted: 3 days ago
North London
Plan-net
Rate: Competitive rate
Posted: 3 days ago
City, London
Red10
Rate: £375 - £400 per day
Posted: 3 days ago
Oxfordshire
IntaPeople
Rate: £400 - £500 per annum
Posted: 4 days ago
Manchester, Lancashire
Rullion
Posted: Yesterday
Letchworth Garden City, Hertfordshire
Deerfoot IT Resources Ltd
Posted: 4 days ago
Crawley, West Sussex
Comtecs
Rate: £450 - £500 Per Day
Posted: 2 days ago
London
Experis Ltd
Rate: £500.00 - £680.00 per day
Posted: 3 days ago
Wiltshire
People Source Consulting
Rate: £500 - £600 per day
Posted: 4 days ago
Newcastle Upon Tyne, Tyne and Wear
Reed Technology
Rate: £600 - £700 per day
Posted: 10 hours ago
London
AMS contingency
Posted: 11 days ago
North West England
Vivid Resourcing
Posted: 4 days ago
London
IntaPeople
Rate: £525 - £575 per annum
Posted: 4 days ago
Salford, Lancashire
Sopra Steria Recruitment
Rate: From £150 to £160 per day
Posted: 3 days ago
Staines, Middlesex
Sopra Steria Recruitment
Rate: From £400 to £550 per day
Posted: Yesterday
Uxbridge, Middlesex
Seven Principles Consulting
Rate: From £450 to £500 per day
Posted: 2 days ago