Period
to 20 February 2018

The following table provides summary statistics for contract job vacancies with a requirement for Service Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Management over the 6 months to 20 February 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Management
UK
6 months to
20 Feb 2018
Same period 2017 Same period 2016
Rank 111 84 79
Rank change year-on-year -27 -5 -1
Contract jobs citing Service Management 2,248 2,639 2,793
As % of all contract IT jobs advertised in the UK 2.21% 2.77% 2.61%
As % of the Processes & Methodologies category 2.61% 3.30% 3.15%
Number of daily rates quoted 1,469 1,704 1,685
UK median daily rate £425 £425 £425
10th Percentile £191 £205 £215
90th Percentile £600 £625 £589
UK excluding London median daily rate £420 £400 £397
% change year-on-year +5.00% +0.82% +7.23%
Number of hourly rates quoted 94 98 122
UK median hourly rate £17.00 £15.00 £15.00
Median hourly rate % change year-on-year +13.33% - -
10th Percentile £10.20 £10.75 £11.82
90th Percentile £47.50 £39.20 £40.17
UK excluding London median hourly rate £16.16 £14.50 £15.00
% change year-on-year +11.45% -3.33% -

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Contract vacancies with a requirement for process or methodology skills 86,028 79,861 88,707
As % of all contract IT jobs advertised in the UK 84.72% 83.81% 82.81%
Number of daily rates quoted 57,485 52,916 57,691
UK median daily rate £450 £425 £425
Median daily rate % change year-on-year +5.88% - +6.25%
10th Percentile £288 £263 £263
90th Percentile £638 £613 £600
UK excluding London median daily rate £413 £400 £390
% change year-on-year +3.13% +2.56% +4.00%
Number of hourly rates quoted 2,077 2,220 2,614
UK median hourly rate £24.00 £25.00 £24.55
Median hourly rate % change year-on-year -4.00% +1.83% +22.75%
10th Percentile £11.50 £11.25 £11.50
90th Percentile £50.63 £50.00 £50.00
UK excluding London median hourly rate £24.56 £25.00 £26.00
% change year-on-year -1.76% -3.85% +23.81%

Service Management
Job Vacancy Trend

Job postings citing Service Management as a percentage of all IT jobs advertised.

Job vacancy trend for Service Management in the UK

Service Management
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Management.

Contractor daily rate trend for Service Management in the UK

Service Management
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Service Management over the 6 months to 20 February 2018.

Contractor daily rate histogram for Service Management in the UK

Service Management
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Management.

Contractor hourly rate trend for Service Management in the UK

Service Management
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing Service Management over the 6 months to 20 February 2018.

Contractor hourly rate histogram for Service Management in the UK

Service Management
Top 17 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the UK over the 6 months to 20 February 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -24 2,125 £425 -2.86% 424
UK excluding London -17 1,319 £420 +5.00% 335
London -36 872 £450 -5.26% 108
South East -24 490 £425 -5.56% 87
North of England -25 309 £425 +13.33% 98
Midlands +13 258 £400 -3.81% 60
North West -13 175 £431 +6.48% 47
West Midlands -4 141 £411 -0.30% 35
East Midlands +36 117 £365 -18.89% 25
East of England -15 95 £420 +5.00% 37
South West +18 94 £450 +14.65% 33
North East +22 88 £425 +21.43% 15
Yorkshire -51 49 £425 +6.25% 36
Scotland -55 49 £363 +11.54% 13
Wales -30 24 £345 +6.15% 5
Northern Ireland -18 1 - - 1
Channel Islands - 1 £500 - 1

For the 6 months to 20 February 2018, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads with a requirement for Service Management.

1 1,356 (60.32%) ITIL
2 590 (26.25%) ITSM
3 459 (20.42%) Windows
4 425 (18.91%) Microsoft
5 399 (17.75%) Agile Software Development
6 364 (16.19%) Active Directory
7 363 (16.15%) Finance
8 347 (15.44%) Security Cleared
9 332 (14.77%) Service Delivery
10 313 (13.92%) ServiceNow
11 299 (13.30%) Project Management
12 283 (12.59%) Change Management
13 268 (11.92%) SC Cleared
14 249 (11.08%) ITIL V3
15 242 (10.77%) Stakeholder Management
16 231 (10.28%) Incident Management
17 229 (10.19%) Analytical Skills
18 225 (10.01%) ITIL Certification
19 215 (9.56%) Service Design
20 207 (9.21%) Management Information System
21 205 (9.12%) SLA
22 193 (8.59%) Microsoft Office
23 187 (8.32%) Problem Management
24 177 (7.87%) Linux
25 174 (7.74%) Configuration Management
26 167 (7.43%) DevOps
27 160 (7.12%) HP
28 157 (6.98%) VMware
29 156 (6.94%) PRINCE2
30 138 (6.14%) SQL

Service Management
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 83 (3.69%) MS Exchange
2 51 (2.27%) Confluence
3 42 (1.87%) CMS
4 33 (1.47%) SharePoint
5 29 (1.29%) Tomcat
6 26 (1.16%) Skype for Business
7 23 (1.02%) Exchange Server 2010
8 21 (0.93%) IBM Notes
9 19 (0.85%) IIS
10 18 (0.80%) Apache
11 16 (0.71%) Elasticsearch
12 13 (0.58%) JBoss
13 9 (0.40%) WordPress
14 7 (0.31%) WebSphere
15 6 (0.27%) Exchange Server 2007
15 6 (0.27%) Exchange Server 2013
15 6 (0.27%) Mule
15 6 (0.27%) Oracle SOA Suite
15 6 (0.27%) SAS
15 6 (0.27%) WebLogic
Applications
1 193 (8.59%) Microsoft Office
2 74 (3.29%) Microsoft Excel
3 54 (2.40%) Microsoft PowerPoint
4 36 (1.60%) MS Visio
5 20 (0.89%) Microsoft Project
6 4 (0.18%) Spreadsheet
7 2 (0.089%) AutoCAD
7 2 (0.089%) Revit
7 2 (0.089%) SPSS
8 1 (0.044%) HipChat
8 1 (0.044%) InfoPath
Business Applications
1 53 (2.36%) Remedy ITSM
2 14 (0.62%) Dynamics AX
2 14 (0.62%) RMDS
3 10 (0.44%) Oracle EBS R12
4 9 (0.40%) NetSuite
5 8 (0.36%) Dynamics CRM
6 7 (0.31%) Oracle EBS
7 5 (0.22%) Remedy AR System
8 4 (0.18%) Dynamics GP
9 3 (0.13%) SAP CRM
10 2 (0.089%) Elite 3E
10 2 (0.089%) Oracle Applications
10 2 (0.089%) Oracle Payroll
10 2 (0.089%) PeopleSoft CRM
10 2 (0.089%) Workfront
11 1 (0.044%) Oracle BPM
11 1 (0.044%) Oracle ERP
11 1 (0.044%) SAP BPC
11 1 (0.044%) SAP Hybris
11 1 (0.044%) SAP Payroll
Cloud Services
1 110 (4.89%) Microsoft Azure
2 105 (4.67%) Office 365
3 96 (4.27%) Amazon AWS
4 86 (3.83%) PaaS
5 84 (3.74%) IaaS
6 59 (2.62%) SaaS
7 18 (0.80%) Azure Active Directory
8 17 (0.76%) Cloud Computing
8 17 (0.76%) Slack
9 12 (0.53%) Amazon CloudWatch
9 12 (0.53%) Amazon EC2
9 12 (0.53%) Virtual Private Cloud
10 11 (0.49%) Amazon ELB
10 11 (0.49%) Amazon S3
10 11 (0.49%) Google Drive
11 10 (0.44%) Dynamics 365
12 7 (0.31%) G Suite
13 6 (0.27%) Google Cloud Platform
13 6 (0.27%) SuccessFactors
14 4 (0.18%) Trello
Communications & Networking
1 84 (3.74%) Firewall
2 82 (3.65%) WAN
3 51 (2.27%) DNS
4 49 (2.18%) LAN
4 49 (2.18%) VPN
5 44 (1.96%) Wireless
6 42 (1.87%) Internet
7 40 (1.78%) SMS
8 35 (1.56%) VoIP
9 29 (1.29%) Skype
9 29 (1.29%) TCP/IP
10 26 (1.16%) DHCP
10 26 (1.16%) Network Security
11 25 (1.11%) Cisco ASA
12 24 (1.07%) SSL
13 23 (1.02%) Intrusion Detection
13 23 (1.02%) MPLS
14 20 (0.89%) SAN
15 19 (0.85%) BGP
15 19 (0.85%) Remote Desktop
Database & Business Intelligence
1 70 (3.11%) SQL Server
2 24 (1.07%) BusinessObjects
2 24 (1.07%) Relational Database
3 19 (0.85%) DB2
4 18 (0.80%) PostgreSQL
5 17 (0.76%) Oracle Database
6 16 (0.71%) Data Warehouse
7 15 (0.67%) Big Data
8 14 (0.62%) MySQL
8 14 (0.62%) RDBMS
9 13 (0.58%) Amazon RDS
10 12 (0.53%) Crystal Reports
10 12 (0.53%) Hadoop
11 11 (0.49%) SQL Server Reporting Services
11 11 (0.49%) Star Schema
12 7 (0.31%) MongoDB
12 7 (0.31%) Power BI
12 7 (0.31%) SAP Data Services
12 7 (0.31%) SQL Server 2008
13 6 (0.27%) Sqoop
Development Applications
1 104 (4.63%) JIRA
2 76 (3.38%) Jenkins
3 71 (3.16%) Git (software)
4 20 (0.89%) Bitbucket
5 19 (0.85%) Visual Studio
6 17 (0.76%) HP UFT
7 16 (0.71%) Maven
8 15 (0.67%) LoadRunner
9 14 (0.62%) JMeter
10 13 (0.58%) JUnit
10 13 (0.58%) SonarQube
11 12 (0.53%) Ant
11 12 (0.53%) Burp Suite
11 12 (0.53%) Liquibase
11 12 (0.53%) Sonatype Nexus
12 10 (0.44%) Atlassian Bamboo
13 7 (0.31%) Team Foundation Server
14 6 (0.27%) JIRA Agile
14 6 (0.27%) Selenium
15 5 (0.22%) TestRail
General
1 363 (16.15%) Finance
2 131 (5.83%) Telecoms
3 109 (4.85%) Banking
4 60 (2.67%) Retail
5 51 (2.27%) Legal
6 41 (1.82%) Publishing
7 35 (1.56%) Law
8 25 (1.11%) Financial Institution
9 23 (1.02%) International Banking
10 20 (0.89%) Billing
10 20 (0.89%) Manufacturing
11 14 (0.62%) Back Office
12 13 (0.58%) Marketing
13 12 (0.53%) Pharmaceutical
14 11 (0.49%) Investment Banking
15 9 (0.40%) Local Government
16 8 (0.36%) Military
17 7 (0.31%) Retail Banking
18 5 (0.22%) Advertising
18 5 (0.22%) Front Office
Job Titles
1 499 (22.20%) Analyst
2 250 (11.12%) Service Manager
3 232 (10.32%) Service Analyst
4 217 (9.65%) Architect
5 171 (7.61%) Service Desk Analyst
6 135 (6.01%) Consultant
7 124 (5.52%) Developer
8 107 (4.76%) Delivery Manager
9 98 (4.36%) IT Manager
10 96 (4.27%) Business Analyst
11 84 (3.74%) Project Manager
11 84 (3.74%) Services Delivery Manager
12 81 (3.60%) Support Analyst
13 70 (3.11%) IT Analyst
13 70 (3.11%) Service Architect
14 67 (2.98%) ServiceNow Developer
15 66 (2.94%) Support Engineer
16 65 (2.89%) ITIL Manager
17 64 (2.85%) Transition Manager
18 56 (2.49%) Service Transition Manager
Libraries, Frameworks & Software Standards
1 93 (4.14%) Web Services
2 73 (3.25%) HTML
3 68 (3.02%) XML
4 67 (2.98%) CSS
5 61 (2.71%) REST
6 52 (2.31%) AngularJS
7 39 (1.73%) Ajax
8 35 (1.56%) .NET
9 25 (1.11%) SOAP
10 22 (0.98%) LDAP
11 20 (0.89%) Elastic Stack
12 19 (0.85%) ISPF
13 14 (0.62%) Middleware
14 13 (0.58%) Twitter Bootstrap
15 12 (0.53%) MCollective
15 12 (0.53%) RESTful
16 11 (0.49%) XHTML
17 10 (0.44%) HTML5
17 10 (0.44%) Spring
18 9 (0.40%) SailPoint
Miscellaneous
1 229 (10.19%) Analytical Skills
2 207 (9.21%) Management Information System
3 96 (4.27%) CMDB
4 90 (4.00%) Data Centre
5 50 (2.22%) Computer Science
6 47 (2.09%) User Experience
7 41 (1.82%) Smartphone
8 34 (1.51%) Public Cloud
9 32 (1.42%) NHS
10 30 (1.33%) Virtual Team
11 23 (1.02%) Greenfield Project
12 22 (0.98%) Mobile App
13 20 (0.89%) Blackberry
14 16 (0.71%) Clustering
14 16 (0.71%) VSAM
15 15 (0.67%) iPhone
16 14 (0.62%) Enterprise Software
17 13 (0.58%) Data Protection Act
18 12 (0.53%) CESG
18 12 (0.53%) Hedge funds
Operating Systems
1 459 (20.42%) Windows
2 177 (7.87%) Linux
3 115 (5.12%) Windows 7
4 95 (4.23%) Windows Server
5 80 (3.56%) Unix
6 76 (3.38%) Windows 10
7 63 (2.80%) Apple iOS
8 60 (2.67%) Android
9 49 (2.18%) Red Hat Enterprise Linux
10 41 (1.82%) Windows Server 2008
11 40 (1.78%) Windows Server 2012
12 34 (1.51%) Solaris
13 28 (1.25%) CentOS
13 28 (1.25%) Windows XP
14 26 (1.16%) Mac OS X
15 24 (1.07%) VMS
16 22 (0.98%) AIX
17 20 (0.89%) Windows Server 2003
18 18 (0.80%) MVS
19 17 (0.76%) HPUX
Processes & Methodologies
1 1,356 (60.32%) ITIL
2 590 (26.25%) ITSM
3 399 (17.75%) Agile Software Development
4 332 (14.77%) Service Delivery
5 299 (13.30%) Project Management
6 283 (12.59%) Change Management
7 249 (11.08%) ITIL V3
8 242 (10.77%) Stakeholder Management
9 231 (10.28%) Incident Management
10 215 (9.56%) Service Design
11 187 (8.32%) Problem Management
12 174 (7.74%) Configuration Management
13 167 (7.43%) DevOps
14 156 (6.94%) PRINCE2
15 126 (5.60%) Continuous Improvement
16 118 (5.25%) Release Management
17 111 (4.94%) Scrum
18 104 (4.63%) Migration
19 100 (4.45%) Asset Management
20 84 (3.74%) Risk Management
Programming Languages
1 138 (6.14%) SQL
2 81 (3.60%) JavaScript
3 76 (3.38%) Java
4 65 (2.89%) PowerShell
5 50 (2.22%) C
6 41 (1.82%) Python
7 28 (1.25%) Bash Shell
8 26 (1.16%) Shell Script
9 25 (1.11%) C#
10 19 (0.85%) JCL
11 18 (0.80%) Ruby
12 17 (0.76%) PHP
13 15 (0.67%) Groovy
13 15 (0.67%) Perl
14 9 (0.40%) BeanShell
15 6 (0.27%) PL/SQL
15 6 (0.27%) Scala
15 6 (0.27%) T-SQL
16 5 (0.22%) C++
17 4 (0.18%) ABAP
Qualifications
1 347 (15.44%) Security Cleared
2 268 (11.92%) SC Cleared
3 225 (10.01%) ITIL Certification
4 138 (6.14%) Degree
5 68 (3.02%) Cisco Certification
6 67 (2.98%) Microsoft Certification
7 59 (2.62%) ITIL Foundation Certificate
8 57 (2.54%) CISSP
9 54 (2.40%) DV Cleared
10 34 (1.51%) MCP
11 32 (1.42%) BPSS Clearance
12 30 (1.33%) MCSE
13 26 (1.16%) CISM
14 25 (1.11%) Computer Science Degree
15 24 (1.07%) CCNP
16 22 (0.98%) (ISC)2 CCSP
17 20 (0.89%) CCNA
18 18 (0.80%) CTC Cleared
18 18 (0.80%) MCITP
19 14 (0.62%) MCTS
Quality Assurance & Compliance
1 205 (9.12%) SLA
2 66 (2.94%) ISO/IEC 20000
3 46 (2.05%) ISO/IEC 27001
4 44 (1.96%) QA
5 41 (1.82%) COBIT
6 32 (1.42%) ISO 9001
7 31 (1.38%) PMO
8 26 (1.16%) GDPR
9 18 (0.80%) PCI DSS
10 17 (0.76%) Disclosure Scotland
11 12 (0.53%) Sarbanes-Oxley
11 12 (0.53%) WCAG
12 9 (0.40%) Data Quality
13 8 (0.36%) ISO 22301
14 5 (0.22%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
15 4 (0.18%) HMG Security Policy Framework
15 4 (0.18%) RMADS
16 3 (0.13%) Cyber Essentials
16 3 (0.13%) GxP
16 3 (0.13%) JSP 440
System Software
1 364 (16.19%) Active Directory
2 78 (3.47%) VMware Infrastructure
3 27 (1.20%) Virtual Machines
4 26 (1.16%) Docker
4 26 (1.16%) Hyper-V
4 26 (1.16%) Microsoft App-V
5 18 (0.80%) RACF
6 17 (0.76%) Job Entry Subsystem
6 17 (0.76%) XenApp
7 16 (0.71%) Tivoli Workload Scheduler
8 14 (0.62%) vSphere
9 12 (0.53%) Postfix
9 12 (0.53%) Squid
9 12 (0.53%) vCloud
9 12 (0.53%) VMware ESXi
9 12 (0.53%) XenDesktop
10 9 (0.40%) Terminal Services
10 9 (0.40%) VMware Workstation
11 6 (0.27%) Apache Flume
11 6 (0.27%) HDFS
Systems Management
1 109 (4.85%) SCCM
2 57 (2.54%) Puppet
3 39 (1.73%) SCOM
4 26 (1.16%) Systems Management Server (SMS)
5 23 (1.02%) Tivoli
6 22 (0.98%) AirWatch
7 21 (0.93%) Ansible
7 21 (0.93%) Opscode Chef
7 21 (0.93%) Single Sign-On
8 20 (0.89%) OVSD
9 18 (0.80%) Tivoli Monitoring
10 17 (0.76%) Terraform
11 16 (0.71%) Kibana
11 16 (0.71%) Norton AntiVirus
11 16 (0.71%) Tivoli Storage Manager
11 16 (0.71%) ZABBIX
12 15 (0.67%) WSUS
13 14 (0.62%) Kubernetes
13 14 (0.62%) logstash
14 13 (0.58%) Docker Swarm
Vendors
1 425 (18.91%) Microsoft
2 313 (13.92%) ServiceNow
3 160 (7.12%) HP
4 157 (6.98%) VMware
5 124 (5.52%) Cisco
6 109 (4.85%) Citrix
7 95 (4.23%) Remedy
8 80 (3.56%) Oracle
9 67 (2.98%) SAP
10 61 (2.71%) BMC
11 55 (2.45%) Red Hat
12 51 (2.27%) Google
13 45 (2.00%) IBM
14 40 (1.78%) Ivanti
15 31 (1.38%) Dell
16 29 (1.29%) McAfee
16 29 (1.29%) Symantec
17 28 (1.25%) F5
18 26 (1.16%) SolarWinds
19 24 (1.07%) Salesforce.com