Period
to 24 June 2018

The following table provides summary statistics for contract job vacancies with a requirement for Service Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Management over the 6 months to 24 June 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Management
UK
6 months to
24 Jun 2018
Same period 2017 Same period 2016
Rank 109 96 83
Rank change year-on-year -13 -13 -3
Contract jobs citing Service Management 2,282 2,279 2,782
As % of all contract IT jobs advertised in the UK 2.28% 2.49% 2.60%
As % of the Processes & Methodologies category 2.66% 2.93% 3.10%
Number of daily rates quoted 1,433 1,415 1,764
UK median daily rate £450 £425 £425
Median daily rate % change year-on-year +5.88% - +6.25%
10th Percentile £200 £214 £220
90th Percentile £613 £588 £588
UK excluding London median daily rate £425 £400 £400
% change year-on-year +6.25% - +7.38%
Number of hourly rates quoted 97 97 77
UK median hourly rate £17.43 £15.50 £14.00
Median hourly rate % change year-on-year +12.45% +10.71% -6.67%
10th Percentile £11.17 £9.25 £11.25
90th Percentile £38.70 £41.25 £36.50
UK excluding London median hourly rate £16.00 £16.38 £14.50
% change year-on-year -2.29% +12.93% +8.61%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Contract vacancies with a requirement for process or methodology skills 85,877 77,658 89,773
As % of all contract IT jobs advertised in the UK 85.65% 84.79% 84.06%
Number of daily rates quoted 56,616 50,795 59,113
UK median daily rate £450 £438 £425
Median daily rate % change year-on-year +2.86% +2.94% +6.25%
10th Percentile £300 £275 £263
90th Percentile £638 £625 £610
UK excluding London median daily rate £425 £400 £400
% change year-on-year +6.25% - +6.67%
Number of hourly rates quoted 2,337 2,080 2,267
UK median hourly rate £21.73 £25.00 £25.00
Median hourly rate % change year-on-year -13.08% - +16.28%
10th Percentile £11.17 £11.50 £12.00
90th Percentile £50.00 £52.50 £50.10
UK excluding London median hourly rate £20.00 £25.00 £27.00
% change year-on-year -20.00% -7.41% +25.29%

Service Management
Job Vacancy Trend

Job postings citing Service Management as a percentage of all IT jobs advertised.

Job vacancy trend for Service Management in the UK

Service Management
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Management.

Contractor daily rate trend for Service Management in the UK

Service Management
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Service Management over the 6 months to 24 June 2018.

Contractor daily rate histogram for Service Management in the UK

Service Management
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Management.

Contractor hourly rate trend for Service Management in the UK

Service Management
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing Service Management over the 6 months to 24 June 2018.

Contractor hourly rate histogram for Service Management in the UK

Service Management
Top 15 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the UK over the 6 months to 24 June 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -13 2,135 £450 - 363
UK excluding London -6 1,411 £425 +6.25% 288
London -35 814 £475 - 110
South East -22 495 £450 - 67
North of England +6 342 £400 - 73
Midlands +14 242 £450 +15.38% 50
North West +11 188 £411 +17.50% 41
West Midlands +15 166 £450 +6.51% 30
South West +46 121 £420 -12.73% 39
East of England -8 115 £400 +10.34% 23
North East +11 88 £400 - 5
Scotland -52 82 £300 -4.76% 30
East Midlands +5 75 £450 +33.33% 19
Yorkshire -22 68 £425 +1.19% 27
Wales -35 17 £345 +10.84% 3

For the 6 months to 24 June 2018, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads with a requirement for Service Management.

1 1,357 (59.47%) ITIL
2 654 (28.66%) ITSM
3 502 (22.00%) Windows
4 467 (20.46%) Microsoft
5 452 (19.81%) Finance
6 426 (18.67%) Security Cleared
7 424 (18.58%) Agile Software Development
8 352 (15.43%) Service Delivery
9 343 (15.03%) Change Management
10 332 (14.55%) ServiceNow
11 315 (13.80%) SC Cleared
12 314 (13.76%) Active Directory
12 314 (13.76%) ITIL V3
13 296 (12.97%) Project Management
14 268 (11.74%) Analytical Skills
15 264 (11.57%) Stakeholder Management
16 253 (11.09%) Problem-Solving
17 238 (10.43%) Incident Management
18 236 (10.34%) Service Design
19 233 (10.21%) Microsoft Office
20 216 (9.47%) SLA
21 212 (9.29%) Management Information System
22 200 (8.76%) PRINCE2
23 199 (8.72%) ITIL Certification
24 193 (8.46%) Linux
25 191 (8.37%) Configuration Management
26 175 (7.67%) Problem Management
27 166 (7.27%) VMware
28 157 (6.88%) Degree
29 147 (6.44%) DevOps

Service Management
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 89 (3.90%) MS Exchange
2 48 (2.10%) SharePoint
3 35 (1.53%) CMS
3 35 (1.53%) IIS
4 34 (1.49%) Skype for Business
5 31 (1.36%) Apache
6 30 (1.31%) Tomcat
7 28 (1.23%) Confluence
8 24 (1.05%) Exchange Server 2010
9 18 (0.79%) WebLogic
10 13 (0.57%) JBoss
11 11 (0.48%) Oracle SOA Suite
12 9 (0.39%) SAS
12 9 (0.39%) WordPress
13 8 (0.35%) Elasticsearch
13 8 (0.35%) IBM Notes
13 8 (0.35%) WebSphere
14 7 (0.31%) Blackberry Enterprise Server
14 7 (0.31%) SharePoint Server
15 6 (0.26%) Oracle Workflow
Applications
1 233 (10.21%) Microsoft Office
2 83 (3.64%) Microsoft Excel
3 65 (2.85%) MS Visio
4 44 (1.93%) Microsoft PowerPoint
5 17 (0.74%) Microsoft Project
6 4 (0.18%) Spreadsheet
7 1 (0.044%) Adobe After Effects
7 1 (0.044%) Adobe Premiere
7 1 (0.044%) AutoCAD
7 1 (0.044%) Avid Media Composer
7 1 (0.044%) Final Cut Pro
7 1 (0.044%) HipChat
7 1 (0.044%) Revit
Business Applications
1 56 (2.45%) Remedy ITSM
2 16 (0.70%) Dynamics AX
3 13 (0.57%) Dynamics CRM
4 10 (0.44%) RMDS
5 9 (0.39%) Oracle EBS R12
6 8 (0.35%) NetSuite
7 7 (0.31%) Oracle EBS
7 7 (0.31%) Servitor
8 6 (0.26%) assyst
9 5 (0.22%) Oracle Applications
9 5 (0.22%) SAP ERP
10 4 (0.18%) Oracle Payroll
10 4 (0.18%) SAP CRM
10 4 (0.18%) SAP SM
11 3 (0.13%) Remedy AR System
11 3 (0.13%) SAP CO
11 3 (0.13%) SAP FI
11 3 (0.13%) SAP FI/CO
12 2 (0.088%) Documaker
12 2 (0.088%) Workfront
Cloud Services
1 125 (5.48%) Office 365
2 107 (4.69%) Microsoft Azure
3 87 (3.81%) Amazon AWS
4 84 (3.68%) IaaS
5 81 (3.55%) SaaS
6 79 (3.46%) PaaS
7 12 (0.53%) Dynamics 365
8 11 (0.48%) G Suite
9 10 (0.44%) Azure Active Directory
10 9 (0.39%) Yammer
11 8 (0.35%) Cloud Computing
12 7 (0.31%) SuccessFactors
13 6 (0.26%) Mimecast
14 5 (0.22%) GitHub
14 5 (0.22%) Google Cloud Platform
14 5 (0.22%) OneDrive
15 3 (0.13%) Amazon CloudWatch
15 3 (0.13%) Amazon EC2
15 3 (0.13%) Amazon ELB
15 3 (0.13%) Virtual Private Cloud
Communications & Networking
1 113 (4.95%) Firewall
2 107 (4.69%) WAN
3 86 (3.77%) LAN
4 78 (3.42%) DNS
5 56 (2.45%) VPN
6 46 (2.02%) DHCP
7 44 (1.93%) TCP/IP
8 40 (1.75%) Internet
9 39 (1.71%) SAN
10 37 (1.62%) SSL
11 36 (1.58%) Network Security
12 34 (1.49%) VoIP
13 32 (1.40%) Wireless
14 31 (1.36%) Skype
15 29 (1.27%) BGP
16 28 (1.23%) Wi-Fi
17 26 (1.14%) Unified Communications
18 25 (1.10%) SMS
19 23 (1.01%) Cisco Nexus
19 23 (1.01%) MPLS
Database & Business Intelligence
1 80 (3.51%) SQL Server
2 26 (1.14%) Relational Database
3 23 (1.01%) Oracle Database
4 21 (0.92%) DB2
5 15 (0.66%) MySQL
6 14 (0.61%) PostgreSQL
7 13 (0.57%) Oracle Reports
8 12 (0.53%) BusinessObjects
9 11 (0.48%) Big Data
9 11 (0.48%) Data Warehouse
9 11 (0.48%) Power BI
9 11 (0.48%) SQL Server 2012
9 11 (0.48%) SQL Server Reporting Services
10 9 (0.39%) DataStage
10 9 (0.39%) Hadoop
10 9 (0.39%) Informix
10 9 (0.39%) MongoDB
10 9 (0.39%) QualityStage
10 9 (0.39%) SQL Server Integration Services
11 7 (0.31%) SAP Data Services
Development Applications
1 68 (2.98%) Jenkins
1 68 (2.98%) JIRA
2 48 (2.10%) Git (software)
3 18 (0.79%) Visual Studio
4 16 (0.70%) Team Foundation Server
5 10 (0.44%) Bitbucket
6 9 (0.39%) SonarQube
7 8 (0.35%) HP UFT
8 7 (0.31%) Maven
9 5 (0.22%) Atlassian Bamboo
9 5 (0.22%) Selenium
10 4 (0.18%) Ant
10 4 (0.18%) JMeter
10 4 (0.18%) JUnit
10 4 (0.18%) Liquibase
10 4 (0.18%) LoadRunner
10 4 (0.18%) Sonatype Nexus
10 4 (0.18%) Subversion
10 4 (0.18%) TestRail
11 3 (0.13%) Burp Suite
General
1 452 (19.81%) Finance
2 118 (5.17%) Telecoms
3 82 (3.59%) Banking
4 50 (2.19%) Retail
5 49 (2.15%) Legal
6 43 (1.88%) Law
7 28 (1.23%) Back Office
8 26 (1.14%) Publishing
9 21 (0.92%) Marketing
9 21 (0.92%) Military
10 20 (0.88%) Investment Banking
11 17 (0.74%) Billing
12 16 (0.70%) Manufacturing
13 15 (0.66%) Financial Institution
14 13 (0.57%) Pharmaceutical
15 8 (0.35%) Electronics
16 7 (0.31%) German Language
17 6 (0.26%) Aerospace
17 6 (0.26%) Retail Banking
18 5 (0.22%) Advertising
Job Titles
1 458 (20.07%) Analyst
2 310 (13.58%) Service Manager
3 223 (9.77%) Architect
4 180 (7.89%) Service Analyst
5 140 (6.13%) Consultant
6 133 (5.83%) Developer
7 120 (5.26%) Project Manager
8 116 (5.08%) Service Desk Analyst
9 102 (4.47%) Business Analyst
10 100 (4.38%) IT Manager
11 99 (4.34%) Support Analyst
12 98 (4.29%) Transition Manager
13 92 (4.03%) Service Transition Manager
14 80 (3.51%) Delivery Manager
15 66 (2.89%) Services Delivery Manager
16 61 (2.67%) Support Engineer
17 60 (2.63%) IT Analyst
18 59 (2.59%) Administrator
19 58 (2.54%) Service Architect
20 55 (2.41%) ITIL Manager
Libraries, Frameworks & Software Standards
1 87 (3.81%) Web Services
2 82 (3.59%) HTML
3 71 (3.11%) CSS
4 66 (2.89%) XML
5 52 (2.28%) REST
6 48 (2.10%) AngularJS
7 35 (1.53%) Ajax
8 32 (1.40%) LDAP
9 30 (1.31%) .NET
9 30 (1.31%) SOAP
10 26 (1.14%) Middleware
11 18 (0.79%) ISPF
12 16 (0.70%) Twitter Bootstrap
13 14 (0.61%) HTML5
13 14 (0.61%) JSON
13 14 (0.61%) SailPoint
14 10 (0.44%) XML Schema
15 9 (0.39%) SAML
15 9 (0.39%) Spring
15 9 (0.39%) Velocity
Miscellaneous
1 268 (11.74%) Analytical Skills
2 212 (9.29%) Management Information System
3 128 (5.61%) Data Centre
4 77 (3.37%) CMDB
5 62 (2.72%) User Experience
6 54 (2.37%) Self-Motivation
7 43 (1.88%) Computer Science
8 35 (1.53%) NHS
9 32 (1.40%) Virtual Team
10 29 (1.27%) Smartphone
11 22 (0.96%) Blackberry
12 21 (0.92%) Greenfield Project
13 19 (0.83%) Mobile App
14 18 (0.79%) Security Operations Centre
15 16 (0.70%) Mainframe
15 16 (0.70%) Replication
15 16 (0.70%) VSAM
16 14 (0.61%) Public Cloud
17 12 (0.53%) Taxonomies
17 12 (0.53%) Video Conferencing
Operating Systems
1 502 (22.00%) Windows
2 193 (8.46%) Linux
3 124 (5.43%) Windows Server
4 91 (3.99%) Windows 10
5 86 (3.77%) Windows 7
6 85 (3.72%) Unix
7 70 (3.07%) Windows Server 2012
8 62 (2.72%) Android
9 56 (2.45%) Red Hat Enterprise Linux
10 55 (2.41%) Windows Server 2008
11 51 (2.23%) Apple iOS
12 27 (1.18%) Mac OS X
13 26 (1.14%) AIX
13 26 (1.14%) VMS
14 23 (1.01%) Solaris
15 20 (0.88%) MVS
16 19 (0.83%) HPUX
16 19 (0.83%) Mac OS
17 17 (0.74%) VME
17 17 (0.74%) Windows Server 2003
Processes & Methodologies
1 1,357 (59.47%) ITIL
2 654 (28.66%) ITSM
3 424 (18.58%) Agile Software Development
4 352 (15.43%) Service Delivery
5 343 (15.03%) Change Management
6 314 (13.76%) ITIL V3
7 296 (12.97%) Project Management
8 264 (11.57%) Stakeholder Management
9 253 (11.09%) Problem-Solving
10 238 (10.43%) Incident Management
11 236 (10.34%) Service Design
12 200 (8.76%) PRINCE2
13 191 (8.37%) Configuration Management
14 175 (7.67%) Problem Management
15 147 (6.44%) DevOps
16 141 (6.18%) Release Management
17 138 (6.05%) Continuous Improvement
18 133 (5.83%) Migration
19 110 (4.82%) Scrum
20 103 (4.51%) SDLC
Programming Languages
1 132 (5.78%) SQL
2 87 (3.81%) JavaScript
3 78 (3.42%) PowerShell
4 76 (3.33%) Java
5 57 (2.50%) Python
6 53 (2.32%) C
7 24 (1.05%) C#
8 23 (1.01%) Shell Script
9 22 (0.96%) Ruby
10 20 (0.88%) T-SQL
11 19 (0.83%) Perl
12 18 (0.79%) JCL
13 16 (0.70%) PHP
14 14 (0.61%) Bash Shell
15 11 (0.48%) BeanShell
16 6 (0.26%) PL/SQL
16 6 (0.26%) Scala
17 3 (0.13%) C++
17 3 (0.13%) Groovy
17 3 (0.13%) VBA
Qualifications
1 426 (18.67%) Security Cleared
2 315 (13.80%) SC Cleared
3 199 (8.72%) ITIL Certification
4 157 (6.88%) Degree
5 73 (3.20%) DV Cleared
6 67 (2.94%) Cisco Certification
7 44 (1.93%) Microsoft Certification
8 42 (1.84%) CCNP
9 32 (1.40%) ITIL Foundation Certificate
10 29 (1.27%) CISSP
10 29 (1.27%) MCP
11 26 (1.14%) PMP
11 26 (1.14%) PRINCE2 Practitioner
12 25 (1.10%) Computer Science Degree
13 24 (1.05%) CISM
14 23 (1.01%) PRINCE2 Certification
15 22 (0.96%) CCNA
16 21 (0.92%) BPSS Clearance
17 20 (0.88%) ISEB
17 20 (0.88%) PMI Certification
Quality Assurance & Compliance
1 216 (9.47%) SLA
2 48 (2.10%) QA
3 40 (1.75%) ISO/IEC 20000
4 36 (1.58%) PMO
5 29 (1.27%) Data Quality
6 22 (0.96%) GDPR
7 18 (0.79%) COBIT
7 18 (0.79%) Sarbanes-Oxley
8 16 (0.70%) ISO/IEC 27001
9 15 (0.66%) PCI DSS
10 8 (0.35%) Disclosure Scotland
11 6 (0.26%) ISO 9001
12 5 (0.22%) GxP
13 4 (0.18%) HMG Security Policy Framework
13 4 (0.18%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
13 4 (0.18%) PMBOK
13 4 (0.18%) WCAG
14 3 (0.13%) ISO/IEC 19770
14 3 (0.13%) JSP 440
15 2 (0.088%) RMADS
System Software
1 314 (13.76%) Active Directory
2 103 (4.51%) VMware Infrastructure
3 33 (1.45%) Hyper-V
4 25 (1.10%) Virtual Machines
5 21 (0.92%) XenApp
6 20 (0.88%) Microsoft App-V
7 18 (0.79%) Squid
7 18 (0.79%) VMware ESXi
8 17 (0.74%) Job Entry Subsystem
9 16 (0.70%) Docker
9 16 (0.70%) RACF
9 16 (0.70%) Tivoli Workload Scheduler
9 16 (0.70%) vSphere
10 9 (0.39%) XenDesktop
11 8 (0.35%) Virtual Servers
12 7 (0.31%) ProxySG
13 6 (0.26%) Terminal Services
14 5 (0.22%) BitLocker
15 4 (0.18%) HDFS
15 4 (0.18%) NFS
Systems Management
1 109 (4.78%) SCCM
2 55 (2.41%) Puppet
3 44 (1.93%) Single Sign-On
4 34 (1.49%) Systems Management Server (SMS)
5 32 (1.40%) SCOM
6 23 (1.01%) Ansible
7 22 (0.96%) AirWatch
7 22 (0.96%) Tivoli
8 20 (0.88%) Opscode Chef
8 20 (0.88%) OVSD
9 16 (0.70%) Tivoli Monitoring
10 14 (0.61%) Cisco Prime
10 14 (0.61%) WSUS
11 13 (0.57%) HP ALM
11 13 (0.57%) vCenter Server
12 11 (0.48%) Terraform
12 11 (0.48%) Tivoli Storage Manager
13 10 (0.44%) Backup Exec
13 10 (0.44%) Kibana
13 10 (0.44%) Opsview
Vendors
1 467 (20.46%) Microsoft
2 332 (14.55%) ServiceNow
3 166 (7.27%) VMware
4 136 (5.96%) Cisco
5 132 (5.78%) HP
6 100 (4.38%) Oracle
7 99 (4.34%) Remedy
8 95 (4.16%) Citrix
9 80 (3.51%) BMC
10 67 (2.94%) SAP
11 58 (2.54%) Red Hat
12 48 (2.10%) Google
13 32 (1.40%) Ivanti
14 29 (1.27%) IBM
14 29 (1.27%) NetApp
15 27 (1.18%) Dell
16 26 (1.14%) Splunk
17 25 (1.10%) SolarWinds
17 25 (1.10%) Symantec
18 24 (1.05%) Salesforce.com