Period
to 17 October 2018

The following table provides summary statistics for contract job vacancies with a requirement for Service Delivery skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Delivery over the 6 months to 17 October 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Services Delivery
UK
6 months to
17 Oct 2018
Same period 2017 Same period 2016
Rank 145 128 104
Rank change year-on-year -17 -24 -4
Contract jobs citing Service Delivery 1,934 1,977 2,423
As % of all contract IT jobs advertised in the UK 1.87% 1.99% 2.27%
As % of the Processes & Methodologies category 2.18% 2.32% 2.67%
Number of daily rates quoted 1,130 1,246 1,515
UK median daily rate £450 £425 £416
Median daily rate % change year-on-year +5.88% +2.29% +3.88%
10th Percentile £213 £229 £220
90th Percentile £613 £600 £600
UK excluding London median daily rate £425 £400 £375
% change year-on-year +6.25% +6.67% -3.85%
Number of hourly rates quoted 88 105 113
UK median hourly rate £16.38 £17.50 £18.00
Median hourly rate % change year-on-year -6.43% -2.78% +2.86%
10th Percentile £11.18 £10.74 £11.25
90th Percentile £33.60 £35.00 £36.00
UK excluding London median hourly rate £15.50 £15.50 £19.60
% change year-on-year - -20.92% +30.67%

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Contract vacancies with a requirement for process or methodology skills 88,903 85,119 90,792
As % of all contract IT jobs advertised in the UK 86.17% 85.73% 85.12%
Number of daily rates quoted 58,649 56,355 59,984
UK median daily rate £450 £450 £425
Median daily rate % change year-on-year - +5.88% +3.66%
10th Percentile £300 £280 £263
90th Percentile £638 £625 £600
UK excluding London median daily rate £425 £400 £400
% change year-on-year +6.25% - +6.67%
Number of hourly rates quoted 2,418 2,061 2,454
UK median hourly rate £20.90 £25.00 £22.50
Median hourly rate % change year-on-year -16.42% +11.11% +3.52%
10th Percentile £11.18 £11.25 £11.25
90th Percentile £50.00 £50.00 £48.38
UK excluding London median hourly rate £20.00 £25.00 £23.50
% change year-on-year -20.00% +6.38% +6.82%

Service Delivery
Job Vacancy Trend

Job postings citing Service Delivery as a percentage of all IT jobs advertised.

Job vacancy trend for Service Delivery in the UK

Service Delivery
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Delivery.

Contractor daily rate trend for Service Delivery in the UK

Service Delivery
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Service Delivery over the 6 months to 17 October 2018.

Contractor daily rate histogram for Service Delivery in the UK

Service Delivery
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Delivery.

Contractor hourly rate trend for Service Delivery in the UK

Service Delivery
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing Service Delivery over the 6 months to 17 October 2018.

Contractor hourly rate histogram for Service Delivery in the UK

Service Delivery
Top 17 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Delivery within the UK over the 6 months to 17 October 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -14 1,774 £450 +5.88% 530
UK excluding London -9 1,253 £425 +6.25% 426
London -32 634 £475 - 159
South East -20 383 £415 -2.35% 91
North of England -9 253 £430 +4.88% 97
Midlands -3 237 £440 +4.76% 94
West Midlands +12 199 £450 +5.88% 60
South West -9 138 £425 +5.92% 51
East of England 0 123 £415 -1.19% 39
North West -3 113 £409 +9.00% 42
Yorkshire +7 96 £450 +5.88% 47
Scotland -12 85 £400 +12.68% 26
North East -1 44 £388 -8.93% 8
East Midlands -44 36 £375 -11.76% 34
Wales -34 26 £390 +11.43% 21
Northern Ireland +42 8 £450 +20.00% 6
Channel Islands - 1 - -

For the 6 months to 17 October 2018, IT contractor jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads with a requirement for Service Delivery.

1 673 (34.80%) ITIL
2 464 (23.99%) Agile Software Development
3 417 (21.56%) Service Management
4 379 (19.60%) Finance
5 345 (17.84%) Microsoft
6 335 (17.32%) Project Management
7 328 (16.96%) Windows
8 306 (15.82%) Security Cleared
9 224 (11.58%) Stakeholder Management
10 213 (11.01%) Problem-Solving
11 205 (10.60%) SC Cleared
12 194 (10.03%) Active Directory
13 185 (9.57%) SLA
14 174 (9.00%) Change Management
15 172 (8.89%) Scrum
16 165 (8.53%) Analytical Skills
17 148 (7.65%) Cisco
18 141 (7.29%) Service Design
19 139 (7.19%) VMware
20 137 (7.08%) DevOps
21 136 (7.03%) ITSM
22 133 (6.88%) Incident Management
23 131 (6.77%) Risk Management
24 128 (6.62%) Firewall
25 125 (6.46%) Management Information System
26 123 (6.36%) PRINCE2
26 123 (6.36%) Oracle
26 123 (6.36%) Degree
27 121 (6.26%) ITIL V3
28 120 (6.20%) WAN

Service Delivery
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 59 (3.05%) Confluence
1 59 (3.05%) SharePoint
2 39 (2.02%) MS Exchange
3 28 (1.45%) IIS
4 25 (1.29%) Skype for Business
5 20 (1.03%) OpenStack
6 17 (0.88%) Oracle SOA Suite
7 15 (0.78%) CMS
7 15 (0.78%) WebLogic
8 13 (0.67%) Apache
9 12 (0.62%) SharePoint 2013
10 11 (0.57%) Apache Spark
11 10 (0.52%) SharePoint 2010
12 8 (0.41%) Documentum
12 8 (0.41%) Elasticsearch
12 8 (0.41%) Exchange Server 2010
13 7 (0.36%) ArcGIS
13 7 (0.36%) Exchange Server 2013
13 7 (0.36%) Liferay
13 7 (0.36%) SharePoint Server
Applications
1 119 (6.15%) Microsoft Office
2 66 (3.41%) Microsoft Excel
3 31 (1.60%) MS Visio
4 27 (1.40%) Microsoft PowerPoint
5 25 (1.29%) Microsoft Project
6 5 (0.26%) Spreadsheet
7 2 (0.10%) AutoCAD
8 1 (0.052%) Acrobat
8 1 (0.052%) Photoshop
Business Applications
1 18 (0.93%) Dynamics AX
2 17 (0.88%) Dynamics CRM
3 16 (0.83%) Oracle EBS
4 12 (0.62%) Oracle EBS R12
5 11 (0.57%) Oracle ERP
6 8 (0.41%) SAP HR
7 7 (0.36%) Oracle Financials
7 7 (0.36%) Remedy ITSM
8 6 (0.31%) SAP ERP
9 5 (0.26%) Eikon
9 5 (0.26%) Oracle Applications
9 5 (0.26%) Workday HCM
10 4 (0.21%) Dynamics NAV
10 4 (0.21%) Oracle Retail
10 4 (0.21%) SAP MM
11 3 (0.16%) assyst
11 3 (0.16%) Oracle General Ledger
11 3 (0.16%) PeopleSoft Financials
11 3 (0.16%) SAP CO
11 3 (0.16%) SAP FI
Cloud Services
1 109 (5.64%) Amazon AWS
2 108 (5.58%) Office 365
3 95 (4.91%) Microsoft Azure
4 43 (2.22%) PaaS
5 42 (2.17%) IaaS
6 39 (2.02%) SaaS
7 32 (1.65%) Cloud Computing
8 16 (0.83%) GitHub
9 14 (0.72%) Azure Active Directory
10 11 (0.57%) Slack
11 10 (0.52%) Google Analytics
12 9 (0.47%) OneDrive
13 8 (0.41%) SuccessFactors
14 6 (0.31%) AWS CloudFormation
15 4 (0.21%) Amazon CloudWatch
15 4 (0.21%) Salesforce Service Cloud
16 3 (0.16%) Amazon EC2
16 3 (0.16%) G Suite
16 3 (0.16%) Serverless
17 2 (0.10%) Amazon SQS
Communications & Networking
1 128 (6.62%) Firewall
2 120 (6.20%) WAN
3 104 (5.38%) LAN
4 61 (3.15%) VPN
5 58 (3.00%) DNS
6 54 (2.79%) SAN
7 53 (2.74%) Network Security
8 44 (2.28%) DHCP
9 39 (2.02%) TCP/IP
10 35 (1.81%) Wireless
11 33 (1.71%) Internet
12 32 (1.65%) Skype
13 29 (1.50%) MPLS
14 24 (1.24%) VoIP
15 21 (1.09%) OSPF
15 21 (1.09%) SMS
15 21 (1.09%) VLAN
15 21 (1.09%) Wi-Fi
16 18 (0.93%) BGP
16 18 (0.93%) Cisco ASA
Database & Business Intelligence
1 71 (3.67%) SQL Server
2 36 (1.86%) Oracle Database
3 21 (1.09%) Oracle Reports
4 15 (0.78%) Relational Database
5 14 (0.72%) MongoDB
5 14 (0.72%) Power BI
6 12 (0.62%) Big Data
6 12 (0.62%) SQL Server 2012
7 11 (0.57%) Apache Hive
7 11 (0.57%) Data Warehouse
7 11 (0.57%) Hadoop
8 10 (0.52%) GIS
8 10 (0.52%) NoSQL
8 10 (0.52%) Oracle ODI
9 9 (0.47%) MS Access
9 9 (0.47%) MySQL
10 8 (0.41%) Pentaho
10 8 (0.41%) SQL Server Integration Services
11 7 (0.36%) HBase
11 7 (0.36%) Sqoop
Development Applications
1 73 (3.77%) JIRA
2 40 (2.07%) Jenkins
3 38 (1.96%) Git (software)
4 21 (1.09%) Cucumber
5 17 (0.88%) gulp
6 15 (0.78%) Maven
7 14 (0.72%) Selenium
8 13 (0.67%) WebDriver
9 12 (0.62%) Artifactory
10 11 (0.57%) Gatling
11 10 (0.52%) Atlassian Bamboo
11 10 (0.52%) IntelliJ
11 10 (0.52%) MSI
11 10 (0.52%) Sublime Text
11 10 (0.52%) Visual Studio Code
12 7 (0.36%) Oracle Forms
12 7 (0.36%) Sonatype Nexus
12 7 (0.36%) Team Foundation Server
13 6 (0.31%) Visual Studio
14 5 (0.26%) Visual Studio Team System
General
1 379 (19.60%) Finance
2 93 (4.81%) Telecoms
3 80 (4.14%) Banking
4 68 (3.52%) Retail
5 59 (3.05%) Legal
6 30 (1.55%) Law
7 25 (1.29%) Marketing
8 20 (1.03%) Publishing
9 18 (0.93%) Manufacturing
10 14 (0.72%) Local Government
11 13 (0.67%) Investment Banking
11 13 (0.67%) Military
12 12 (0.62%) Billing
13 11 (0.57%) Corporate Banking
13 11 (0.57%) Financial Institution
14 10 (0.52%) Electronics
15 8 (0.41%) Back Office
15 8 (0.41%) Front Office
15 8 (0.41%) Pharmaceutical
16 7 (0.36%) Mandarin Language
Job Titles
1 356 (18.41%) Service Manager
2 268 (13.86%) Delivery Manager
3 262 (13.55%) Analyst
4 248 (12.82%) Services Delivery Manager
5 143 (7.39%) Project Manager
6 116 (6.00%) Architect
7 105 (5.43%) Developer
8 93 (4.81%) IT Manager
9 84 (4.34%) Service Analyst
10 82 (4.24%) Business Analyst
11 63 (3.26%) Support Engineer
12 56 (2.90%) Technical Manager
13 55 (2.84%) IT Services Manager
14 54 (2.79%) Solutions Architect
15 46 (2.38%) Service Desk Analyst
15 46 (2.38%) Transition Manager
16 43 (2.22%) Consultant
16 43 (2.22%) Network Engineer
16 43 (2.22%) Service Transition Manager
17 41 (2.12%) Support Analyst
Libraries, Frameworks & Software Standards
1 62 (3.21%) Web Services
2 46 (2.38%) HTML
2 46 (2.38%) Middleware
3 42 (2.17%) Oracle Fusion
3 42 (2.17%) XML
4 35 (1.81%) CSS
4 35 (1.81%) REST
5 32 (1.65%) .NET
6 29 (1.50%) Spring
7 26 (1.34%) HTML5
8 25 (1.29%) Node.js
9 23 (1.19%) LDAP
10 21 (1.09%) Velocity
11 20 (1.03%) jQuery
11 20 (1.03%) Kafka
11 20 (1.03%) LESS
11 20 (1.03%) Play Framework
12 19 (0.98%) Sass
12 19 (0.98%) Spring Boot
13 18 (0.93%) Gherkin
Miscellaneous
1 165 (8.53%) Analytical Skills
2 125 (6.46%) Management Information System
3 108 (5.58%) Data Centre
4 93 (4.81%) Self-Motivation
5 59 (3.05%) User Experience
6 42 (2.17%) Virtual Team
7 31 (1.60%) NHS
8 26 (1.34%) Blackberry
8 26 (1.34%) CMDB
9 20 (1.03%) Fat Client
9 20 (1.03%) Thin Client
10 18 (0.93%) Computer Science
10 18 (0.93%) Driving Licence
10 18 (0.93%) Private Cloud
11 17 (0.88%) Enterprise Software
12 16 (0.83%) Video Conferencing
13 13 (0.67%) Mobile App
14 12 (0.62%) Public Cloud
15 11 (0.57%) Data Structures
15 11 (0.57%) PKI
Operating Systems
1 328 (16.96%) Windows
2 109 (5.64%) Windows Server
3 96 (4.96%) Linux
4 85 (4.40%) Unix
5 83 (4.29%) Windows 10
6 82 (4.24%) Windows 7
7 68 (3.52%) Windows Server 2012
8 54 (2.79%) Windows Server 2008
9 31 (1.60%) Android
10 28 (1.45%) Apple iOS
11 23 (1.19%) Solaris
12 16 (0.83%) Mac OS X
13 15 (0.78%) Mac OS
14 13 (0.67%) Red Hat Enterprise Linux
14 13 (0.67%) Ubuntu
15 12 (0.62%) CentOS
16 11 (0.57%) Windows Server 2003
17 8 (0.41%) Windows XP
18 7 (0.36%) Windows 8
19 5 (0.26%) AIX
Processes & Methodologies
1 673 (34.80%) ITIL
2 464 (23.99%) Agile Software Development
3 417 (21.56%) Service Management
4 335 (17.32%) Project Management
5 224 (11.58%) Stakeholder Management
6 213 (11.01%) Problem-Solving
7 174 (9.00%) Change Management
8 172 (8.89%) Scrum
9 141 (7.29%) Service Design
10 137 (7.08%) DevOps
11 136 (7.03%) ITSM
12 133 (6.88%) Incident Management
13 131 (6.77%) Risk Management
14 123 (6.36%) PRINCE2
15 121 (6.26%) ITIL V3
16 115 (5.95%) Continuous Improvement
17 113 (5.84%) Service Delivery Management
18 112 (5.79%) Problem Management
19 104 (5.38%) Decision-Making
20 102 (5.27%) Coaching
Programming Languages
1 94 (4.86%) SQL
2 78 (4.03%) Java
3 58 (3.00%) JavaScript
4 35 (1.81%) PowerShell
5 30 (1.55%) Python
6 24 (1.24%) Ruby
7 23 (1.19%) C#
8 21 (1.09%) Bash Shell
8 21 (1.09%) C
8 21 (1.09%) Scala
9 19 (0.98%) Perl
10 18 (0.93%) PL/SQL
11 10 (0.52%) Groovy
12 8 (0.41%) Go
12 8 (0.41%) Java 8
12 8 (0.41%) VBA
13 7 (0.36%) PHP
13 7 (0.36%) T-SQL
13 7 (0.36%) VB
14 6 (0.31%) ABAP
Qualifications
1 306 (15.82%) Security Cleared
2 205 (10.60%) SC Cleared
3 123 (6.36%) Degree
4 84 (4.34%) ITIL Certification
5 74 (3.83%) DV Cleared
6 56 (2.90%) Cisco Certification
7 54 (2.79%) Microsoft Certification
8 32 (1.65%) CCNA
8 32 (1.65%) MCSE
9 29 (1.50%) CISSP
9 29 (1.50%) PRINCE2 Practitioner
10 28 (1.45%) MCP
11 26 (1.34%) CCNP
12 23 (1.19%) PRINCE2 Certification
13 22 (1.14%) ITIL Foundation Certificate
14 20 (1.03%) BPSS Clearance
15 18 (0.93%) MCITP
16 16 (0.83%) Computer Science Degree
17 15 (0.78%) CISMP
18 14 (0.72%) CISM
Quality Assurance & Compliance
1 185 (9.57%) SLA
2 73 (3.77%) QA
3 37 (1.91%) GDPR
4 32 (1.65%) PMO
5 29 (1.50%) ISO/IEC 27001
6 21 (1.09%) JSP 440
7 14 (0.72%) Data Quality
8 12 (0.62%) Disclosure Scotland
9 8 (0.41%) Sarbanes-Oxley
10 7 (0.36%) Cyber Essentials
10 7 (0.36%) ISO/IEC 19770
11 4 (0.21%) COBIT
11 4 (0.21%) ISO/IEC 20000
12 3 (0.16%) Cyber Essentials PLUS
12 3 (0.16%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
12 3 (0.16%) PCI DSS
12 3 (0.16%) WCAG
13 2 (0.10%) ISO/IEC 27005
13 2 (0.10%) PMBOK
14 1 (0.052%) ISO 22301
System Software
1 194 (10.03%) Active Directory
2 103 (5.33%) VMware Infrastructure
3 35 (1.81%) Docker
3 35 (1.81%) Hyper-V
4 23 (1.19%) Microsoft App-V
4 23 (1.19%) VMware ESXi
4 23 (1.19%) XenDesktop
5 22 (1.14%) XenApp
6 16 (0.83%) VMware Workstation
7 14 (0.72%) vSphere
8 10 (0.52%) Terminal Services
9 9 (0.47%) Firmware
10 8 (0.41%) Virtual Desktop
11 7 (0.36%) HDFS
12 6 (0.31%) BitLocker
12 6 (0.31%) Virtual Machines
13 4 (0.21%) KVM
13 4 (0.21%) LXC
14 3 (0.16%) DFS Replication
14 3 (0.16%) Terminal Server
Systems Management
1 87 (4.50%) SCCM
2 35 (1.81%) SCOM
3 28 (1.45%) Ansible
3 28 (1.45%) Single Sign-On
4 23 (1.19%) Kubernetes
4 23 (1.19%) Puppet
5 17 (0.88%) vCenter Server
6 15 (0.78%) Kibana
7 14 (0.72%) Microsoft Intune
7 14 (0.72%) Terraform
8 13 (0.67%) Opscode Chef
9 12 (0.62%) Grafana
9 12 (0.62%) SCOrch
10 10 (0.52%) Graphite
11 9 (0.47%) SafeCom
12 8 (0.41%) NetBackup
13 7 (0.36%) Ambari
13 7 (0.36%) Hadoop YARN
13 7 (0.36%) Oozie
13 7 (0.36%) XenMobile
Vendors
1 345 (17.84%) Microsoft
2 148 (7.65%) Cisco
3 139 (7.19%) VMware
4 123 (6.36%) Oracle
5 107 (5.53%) Citrix
6 66 (3.41%) SAP
7 52 (2.69%) ServiceNow
8 50 (2.59%) HP
9 39 (2.02%) Juniper
9 39 (2.02%) NetApp
10 34 (1.76%) Apple
10 34 (1.76%) McAfee
11 33 (1.71%) CheckPoint
12 28 (1.45%) Remedy
13 25 (1.29%) F5
13 25 (1.29%) Red Hat
14 24 (1.24%) Meraki
14 24 (1.24%) Workday
15 21 (1.09%) Splunk
16 17 (0.88%) Huawei