Period
to 27 October 2021

The following table provides summary statistics for contract job vacancies with a requirement for Service Delivery skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Delivery over the 6 months to 27 October 2021 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Delivery
UK
6 months to
27 Oct 2021
Same period 2020 Same period 2019
Rank 139 160 148
Rank change year-on-year +21 -12 0
Contract jobs citing Service Delivery 1,650 565 1,549
As % of all contract jobs advertised in the UK 1.94% 1.75% 1.84%
As % of the Processes & Methodologies category 2.17% 2.00% 2.11%
Number of daily rates quoted 1,071 383 936
10th Percentile £219 £213 £193
25th Percentile £394 £362 £325
Median daily rate (50th Percentile) £488 £480 £450
Median % change year-on-year +1.56% +6.67% -
75th Percentile £588 £582 £538
90th Percentile £650 £650 £625
UK excluding London median daily rate £450 £486 £425
% change year-on-year -7.31% +14.24% -
Number of hourly rates quoted 104 28 84
10th Percentile £10.36 £9.04 £11.36
25th Percentile £12.25 £14.25 £13.75
Median hourly rate £14.23 £17.13 £18.52
Median % change year-on-year -16.89% -7.52% +10.55%
75th Percentile £19.56 £23.31 £29.04
90th Percentile £39.50 £44.65 £40.25
UK excluding London median hourly rate £13.68 £16.60 £17.50
% change year-on-year -17.61% -5.14% +9.38%

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Contract vacancies with a requirement for process or methodology skills 75,931 28,184 73,486
As % of all contract IT jobs advertised in the UK 89.07% 87.06% 87.14%
Number of daily rates quoted 52,858 19,135 49,289
10th Percentile £320 £300 £300
25th Percentile £413 £375 £375
Median daily rate (50th Percentile) £513 £475 £475
Median % change year-on-year +7.89% - +5.56%
75th Percentile £613 £575 £575
90th Percentile £700 £663 £650
UK excluding London median daily rate £463 £440 £438
% change year-on-year +5.11% +0.57% +2.94%
Number of hourly rates quoted 1,703 820 2,172
10th Percentile £12.25 £11.64 £11.80
25th Percentile £14.68 £15.48 £14.90
Median hourly rate £24.79 £25.00 £22.50
Median % change year-on-year -0.84% +11.11% +12.50%
75th Percentile £49.50 £45.00 £45.00
90th Percentile £64.00 £57.17 £52.50
UK excluding London median hourly rate £20.50 £22.50 £21.50
% change year-on-year -8.89% +4.65% +10.91%

Service Delivery
Job Vacancy Trend

Job postings citing Service Delivery as a proportion of all IT jobs advertised.

Job vacancy trend for Service Delivery in the UK

Service Delivery
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing Service Delivery.

Daily rate trend for Service Delivery in the UK

Service Delivery
Daily Rate Histogram

Daily rate distribution for jobs citing Service Delivery over the 6 months to 27 October 2021.

Daily rate histogram for Service Delivery in the UK

Service Delivery
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing Service Delivery.

Hourly rate trend for Service Delivery in the UK

Service Delivery
Hourly Rate Histogram

Hourly rate distribution of jobs citing Service Delivery over the 6 months to 27 October 2021.

Hourly rate histogram for Service Delivery in the UK

Service Delivery
Top 17 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Delivery within the UK over the 6 months to 27 October 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +25 1,337 £485 +4.30% 613
UK excluding London +25 880 £450 -7.31% 492
London -25 507 £500 +5.26% 182
Work from Home -3 384 £500 - 102
South East +32 246 £500 +4.17% 116
North of England +32 241 £450 -7.22% 136
North West +19 129 £421 -15.80% 71
Scotland -31 115 £459 -12.62% 39
Midlands -18 98 £450 - 74
Yorkshire +2 96 £475 +8.57% 48
East of England -2 78 £250 -27.54% 64
South West -29 71 £475 -5.00% 40
West Midlands -17 70 £450 -9.09% 54
Wales -15 27 £475 -29.63% 20
East Midlands -20 25 £393 +9.03% 20
North East +5 18 £438 +4.17% 17
Northern Ireland +1 6 - - 4

For the 6 months to 27 October 2021, IT contractor jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads with a requirement for Service Delivery.

1 498 (30.18%) ITIL
2 427 (25.88%) Social Skills
3 399 (24.18%) Agile Software Development
4 293 (17.76%) Finance
5 281 (17.03%) Service Management
6 261 (15.82%) Microsoft
7 242 (14.67%) Public Sector
8 236 (14.30%) Project Management
9 230 (13.94%) Windows
10 226 (13.70%) Security Cleared
11 219 (13.27%) Stakeholder Management
12 215 (13.03%) Azure
13 201 (12.18%) Problem-Solving
14 195 (11.82%) Project Delivery
15 168 (10.18%) Service Design
16 162 (9.82%) Migration
17 156 (9.45%) Continuous Improvement
18 154 (9.33%) Microsoft 365
18 154 (9.33%) SC Cleared
19 153 (9.27%) DevOps
20 152 (9.21%) SLA
21 151 (9.15%) Active Directory
22 145 (8.79%) Analytical Skills
23 140 (8.48%) Change Management
24 139 (8.42%) Incident Management
25 129 (7.82%) Problem Management
26 128 (7.76%) ITSM
27 106 (6.42%) VMware
28 105 (6.36%) Management Information System
29 99 (6.00%) Degree

Service Delivery
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 73 (4.42%) SharePoint
2 42 (2.55%) Confluence
3 35 (2.12%) MS Exchange
4 19 (1.15%) OpenStack
5 16 (0.97%) Skype for Business
6 11 (0.67%) IIS
7 8 (0.48%) SAS
8 7 (0.42%) Cloud Foundry
8 7 (0.42%) Exchange Server 2010
9 6 (0.36%) Apache Spark
9 6 (0.36%) Blackberry Enterprise Server
10 5 (0.30%) Documentum
11 4 (0.24%) Adobe Experience Manager
11 4 (0.24%) Elasticsearch
11 4 (0.24%) Oracle Application Server
12 3 (0.18%) Appian
12 3 (0.18%) CMS
12 3 (0.18%) IBM Notes
12 3 (0.18%) WebLogic
12 3 (0.18%) WebLogic Portal
Applications
1 97 (5.88%) Microsoft Office
2 76 (4.61%) Microsoft Excel
3 23 (1.39%) Microsoft PowerPoint
4 22 (1.33%) MS Visio
5 15 (0.91%) Microsoft Project
6 7 (0.42%) Spreadsheet
7 5 (0.30%) Chatbot
8 2 (0.12%) SPSS
9 1 (0.061%) CINEMA 4D
9 1 (0.061%) ProjectWise
Business Applications
1 12 (0.73%) JDE EnterpriseOne
2 11 (0.67%) Dynamics CRM
3 7 (0.42%) SAP S/4HANA
4 6 (0.36%) assyst
4 6 (0.36%) Oracle Receivables
5 4 (0.24%) SAP BRIM
5 4 (0.24%) SAP Hybris
6 3 (0.18%) Dynamics AX
6 3 (0.18%) Remedy ITSM
6 3 (0.18%) SAP FI
6 3 (0.18%) SAP MDM
7 2 (0.12%) Magento
7 2 (0.12%) Minerva
7 2 (0.12%) NetSuite
7 2 (0.12%) Oracle ERP
7 2 (0.12%) SAP ERP
7 2 (0.12%) SAP FI-CA
7 2 (0.12%) SAP HR
7 2 (0.12%) SAP IS-U
7 2 (0.12%) SimCorp Dimension
Cloud Services
1 215 (13.03%) Azure
2 154 (9.33%) Microsoft 365
3 77 (4.67%) AWS
4 50 (3.03%) SaaS
5 48 (2.91%) PaaS
6 39 (2.36%) GCP
7 35 (2.12%) IaaS
8 34 (2.06%) Power Platform
9 25 (1.52%) AWS CloudFormation
9 25 (1.52%) Azure Active Directory
9 25 (1.52%) Serverless
10 18 (1.09%) Dynamics 365
11 17 (1.03%) GitHub
12 15 (0.91%) OneDrive
13 14 (0.85%) OpenShift
14 13 (0.79%) Cloud Computing
15 11 (0.67%) PowerApps
16 10 (0.61%) Amazon EC2
17 9 (0.55%) Google Workspace
17 9 (0.55%) Power Automate
Communications & Networking
1 65 (3.94%) Firewall
2 43 (2.61%) WAN
3 42 (2.55%) VPN
4 37 (2.24%) LAN
5 36 (2.18%) DNS
6 30 (1.82%) Wireless
7 26 (1.58%) Network Security
8 22 (1.33%) Wi-Fi
9 21 (1.27%) BGP
10 19 (1.15%) TCP/IP
11 18 (1.09%) MPLS
11 18 (1.09%) OSPF
11 18 (1.09%) SAN
12 17 (1.03%) DHCP
12 17 (1.03%) Skype
13 15 (0.91%) Internet
13 15 (0.91%) SD-WAN
13 15 (0.91%) Unified Communications
14 13 (0.79%) Cisco Nexus
15 12 (0.73%) VoIP
Database & Business Intelligence
1 38 (2.30%) SQL Server
2 34 (2.06%) Oracle Database
3 27 (1.64%) NoSQL
4 24 (1.45%) Power BI
5 15 (0.91%) Data Warehouse
6 12 (0.73%) Big Data
7 11 (0.67%) Apache Cassandra
8 10 (0.61%) Data Lake
9 9 (0.55%) Hadoop
9 9 (0.55%) Metadata
9 9 (0.55%) Redis
9 9 (0.55%) Relational Database
10 7 (0.42%) Azure SQL Database
10 7 (0.42%) PostgreSQL
11 6 (0.36%) MongoDB
11 6 (0.36%) Oracle Reports
12 5 (0.30%) BusinessObjects
12 5 (0.30%) DB2
12 5 (0.30%) MySQL
13 4 (0.24%) OLAP
Development Applications
1 73 (4.42%) JIRA
2 32 (1.94%) Jenkins
3 22 (1.33%) Git (software)
4 16 (0.97%) GitLab
5 11 (0.67%) Postman
6 10 (0.61%) Gatling
7 9 (0.55%) Mockito
8 5 (0.30%) Visual Studio
9 4 (0.24%) Artifactory
9 4 (0.24%) Selenium
9 4 (0.24%) SonarQube
9 4 (0.24%) Sonatype Nexus
10 3 (0.18%) Bitbucket
10 3 (0.18%) MSI
10 3 (0.18%) VSS/SourceSafe
11 2 (0.12%) Cucumber
11 2 (0.12%) NUnit
11 2 (0.12%) Rhino Mocks
11 2 (0.12%) TestRail
11 2 (0.12%) tSQLt
General
1 427 (25.88%) Social Skills
2 293 (17.76%) Finance
3 242 (14.67%) Public Sector
4 145 (8.79%) Analytical Skills
5 69 (4.18%) Telecoms
6 59 (3.58%) Legal
7 53 (3.21%) Marketing
8 49 (2.97%) Influencing Skills
9 46 (2.79%) Organisational Skills
10 43 (2.61%) Retail
11 39 (2.36%) Banking
12 35 (2.12%) Law
13 30 (1.82%) Manufacturing
13 30 (1.82%) Presentation Skills
14 22 (1.33%) Financial Institution
15 20 (1.21%) Electronics
16 17 (1.03%) Local Government
17 15 (0.91%) Billing
18 14 (0.85%) Documentation Skills
19 12 (0.73%) Back Office
Job Titles
1 296 (17.94%) Service Manager
2 258 (15.64%) Delivery Manager
3 230 (13.94%) Analyst
4 211 (12.79%) Service Delivery Manager
5 152 (9.21%) Architect
6 117 (7.09%) Project Manager
7 107 (6.48%) IT Manager
8 81 (4.91%) Business Analyst
9 66 (4.00%) Developer
9 66 (4.00%) IT Services Manager
10 63 (3.82%) Service Analyst
10 63 (3.82%) Solutions Architect
11 51 (3.09%) Support Engineer
12 48 (2.91%) Senior Manager
13 43 (2.61%) IT Support
14 40 (2.42%) Consultant
14 40 (2.42%) IT Services Delivery Manager
15 37 (2.24%) IT Engineer
16 36 (2.18%) Transition Manager
17 33 (2.00%) Network Engineer
Libraries, Frameworks & Software Standards
1 32 (1.94%) Middleware
2 28 (1.70%) CSS
2 28 (1.70%) HTML
3 25 (1.52%) .NET
4 24 (1.45%) Oracle Fusion
5 23 (1.39%) Web Services
6 22 (1.33%) AngularJS
7 18 (1.09%) Play Framework
8 17 (1.03%) Spring
9 13 (0.79%) React
10 12 (0.73%) OAuth
11 11 (0.67%) REST
11 11 (0.67%) RESTful
12 9 (0.55%) Akka
12 9 (0.55%) Hibernate
12 9 (0.55%) JPA
12 9 (0.55%) spray
12 9 (0.55%) Spring MVC
13 8 (0.48%) Spring Boot
13 8 (0.48%) Vue.js
Miscellaneous
1 105 (6.36%) Management Information System
2 67 (4.06%) Data Centre
3 46 (2.79%) User Experience
4 45 (2.73%) NHS
5 40 (2.42%) Data Protection Act
5 40 (2.42%) Self-Motivation
6 30 (1.82%) FMCG
7 25 (1.52%) Virtual Team
8 21 (1.27%) CMDB
9 18 (1.09%) Public Cloud
10 17 (1.03%) Hedge funds
11 16 (0.97%) Enterprise Cloud
12 12 (0.73%) Cyberthreat
13 11 (0.67%) EPoS
14 10 (0.61%) Blackberry
14 10 (0.61%) Legacy Systems
14 10 (0.61%) Video Conferencing
15 9 (0.55%) Driving Licence
15 9 (0.55%) Legacy Applications
16 8 (0.48%) Cloud Native
Operating Systems
1 230 (13.94%) Windows
2 77 (4.67%) Linux
3 72 (4.36%) Windows Server
4 64 (3.88%) Windows 10
5 37 (2.24%) Unix
6 27 (1.64%) Windows 7
7 24 (1.45%) Windows Server 2016
8 20 (1.21%) Windows Server 2012
9 18 (1.09%) Red Hat Enterprise Linux
10 13 (0.79%) Android
10 13 (0.79%) Apple iOS
11 12 (0.73%) Windows Server 2019
12 11 (0.67%) Ubuntu
12 11 (0.67%) Windows Server 2008
13 9 (0.55%) AIX
13 9 (0.55%) Windows XP
14 5 (0.30%) Mac OS X
15 4 (0.24%) Mac OS
15 4 (0.24%) Scientific Linux
15 4 (0.24%) Solaris
Processes & Methodologies
1 498 (30.18%) ITIL
2 399 (24.18%) Agile Software Development
3 281 (17.03%) Service Management
4 236 (14.30%) Project Management
5 219 (13.27%) Stakeholder Management
6 201 (12.18%) Problem-Solving
7 195 (11.82%) Project Delivery
8 168 (10.18%) Service Design
9 162 (9.82%) Migration
10 156 (9.45%) Continuous Improvement
11 153 (9.27%) DevOps
12 140 (8.48%) Change Management
13 139 (8.42%) Incident Management
14 129 (7.82%) Problem Management
15 128 (7.76%) ITSM
16 99 (6.00%) Decision-Making
17 96 (5.82%) Coaching
18 88 (5.33%) Scrum
19 74 (4.48%) ITIL V3
19 74 (4.48%) Risk Management
Programming Languages
1 76 (4.61%) SQL
2 57 (3.45%) JavaScript
3 51 (3.09%) Java
4 47 (2.85%) Python
5 43 (2.61%) PowerShell
6 37 (2.24%) C
7 22 (1.33%) C#
8 16 (0.97%) C++
8 16 (0.97%) Scala
9 14 (0.85%) Bash Shell
10 9 (0.55%) Perl
11 7 (0.42%) Kotlin
11 7 (0.42%) VB
11 7 (0.42%) VBScript
12 6 (0.36%) ABAP
12 6 (0.36%) T-SQL
13 5 (0.30%) Go
13 5 (0.30%) PL/SQL
13 5 (0.30%) TypeScript
14 4 (0.24%) Groovy
Qualifications
1 226 (13.70%) Security Cleared
2 154 (9.33%) SC Cleared
3 99 (6.00%) Degree
4 92 (5.58%) ITIL Certification
5 51 (3.09%) BPSS Clearance
6 36 (2.18%) Cisco Certification
7 32 (1.94%) DV Cleared
8 28 (1.70%) CISSP
9 26 (1.58%) Microsoft Certification
9 26 (1.58%) TOGAF Certification
10 25 (1.52%) MCP
11 22 (1.33%) CCNP
12 18 (1.09%) MCSA
13 17 (1.03%) ITIL Foundation Certificate
14 16 (0.97%) CCNA
15 13 (0.79%) DBS Check
15 13 (0.79%) Master's Degree
15 13 (0.79%) MCSE
16 8 (0.48%) CCDP
16 8 (0.48%) HNC
Quality Assurance & Compliance
1 152 (9.21%) SLA
2 51 (3.09%) QA
3 45 (2.73%) PMO
4 31 (1.88%) GDPR
5 23 (1.39%) ISO/IEC 27001
6 20 (1.21%) Accessibility
7 19 (1.15%) Disclosure Scotland
8 18 (1.09%) COBIT
9 14 (0.85%) Data Quality
10 13 (0.79%) ISO/IEC 20000
11 9 (0.55%) NIST
12 7 (0.42%) GRC
13 5 (0.30%) PCI DSS
14 4 (0.24%) Sarbanes-Oxley
15 3 (0.18%) FedRAMP
16 2 (0.12%) Cyber Essentials
16 2 (0.12%) Cyber Essentials PLUS
16 2 (0.12%) IFRS
16 2 (0.12%) PMBOK
17 1 (0.061%) NCSC
System Software
1 151 (9.15%) Active Directory
2 71 (4.30%) VMware Infrastructure
3 55 (3.33%) Docker
4 19 (1.15%) Virtual Desktop
5 15 (0.91%) Microsoft App-V
6 14 (0.85%) Hyper-V
7 10 (0.61%) vSphere
8 7 (0.42%) XenApp
9 6 (0.36%) VMware ESXi
9 6 (0.36%) XenDesktop
10 5 (0.30%) Virtual Machines
11 4 (0.24%) KVM
11 4 (0.24%) Tivoli Workload Scheduler
12 3 (0.18%) Active Directory Lightweight Directory Services
12 3 (0.18%) BitLocker
12 3 (0.18%) VMware NSX
13 2 (0.12%) Firmware
13 2 (0.12%) NFS
13 2 (0.12%) Virtual Servers
14 1 (0.061%) RACF
Systems Management
1 74 (4.48%) SCCM
2 59 (3.58%) Kubernetes
3 53 (3.21%) Terraform
4 27 (1.64%) Ansible
5 20 (1.21%) Grafana
6 18 (1.09%) Tivoli
7 17 (1.03%) Microsoft Intune
8 14 (0.85%) Prometheus
9 13 (0.79%) AirWatch
10 9 (0.55%) SCOM
11 7 (0.42%) Active Directory Federation Services
11 7 (0.42%) Packer
12 6 (0.36%) Kibana
12 6 (0.36%) Puppet
12 6 (0.36%) Single Sign-On
13 5 (0.30%) WSUS
14 4 (0.24%) SCOrch
14 4 (0.24%) SCVMM
14 4 (0.24%) vCenter Server
14 4 (0.24%) vRealize
Vendors
1 261 (15.82%) Microsoft
2 106 (6.42%) VMware
3 92 (5.58%) Oracle
4 91 (5.52%) ServiceNow
5 81 (4.91%) Cisco
6 65 (3.94%) SAP
7 61 (3.70%) Citrix
8 45 (2.73%) IBM
9 36 (2.18%) Google
10 29 (1.76%) Apple
11 25 (1.52%) JD Edwards
11 25 (1.52%) Salesforce.com
12 22 (1.33%) Atlassian
13 19 (1.15%) HP
14 18 (1.09%) Juniper
15 17 (1.03%) BMC
16 13 (0.79%) Snow
17 12 (0.73%) Dell
17 12 (0.73%) Remedy
18 11 (0.67%) NetApp