Period
to 9 December 2018

The following table provides summary statistics for contract job vacancies with a requirement for Service Delivery skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Delivery over the 6 months to 9 December 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Services Delivery
UK
6 months to
9 Dec 2018
Same period 2017 Same period 2016
Rank 134 128 108
Rank change year-on-year -6 -20 -14
Contract jobs citing Service Delivery 2,021 2,054 2,296
As % of all contract IT jobs advertised in the UK 1.94% 2.00% 2.22%
As % of the Processes & Methodologies category 2.23% 2.33% 2.60%
Number of daily rates quoted 1,171 1,282 1,427
UK median daily rate £438 £425 £425
Median daily rate % change year-on-year +2.94% - +6.25%
10th Percentile £205 £225 £213
90th Percentile £625 £593 £600
UK excluding London median daily rate £425 £405 £395
% change year-on-year +4.94% +2.53% -0.75%
Number of hourly rates quoted 101 121 100
UK median hourly rate £18.00 £17.38 £16.75
Median hourly rate % change year-on-year +3.60% +3.73% -6.94%
10th Percentile £11.75 £11.00 £10.25
90th Percentile £33.00 £40.00 £36.00
UK excluding London median hourly rate £16.25 £15.50 £16.00
% change year-on-year +4.84% -3.13% -3.03%

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Contract vacancies with a requirement for process or methodology skills 90,484 87,997 88,310
As % of all contract IT jobs advertised in the UK 86.71% 85.90% 85.35%
Number of daily rates quoted 59,942 58,693 58,175
UK median daily rate £463 £450 £425
Median daily rate % change year-on-year +2.78% +5.88% +2.41%
10th Percentile £300 £276 £263
90th Percentile £638 £638 £600
UK excluding London median daily rate £425 £400 £400
% change year-on-year +6.25% - +3.23%
Number of hourly rates quoted 2,319 2,069 2,501
UK median hourly rate £22.00 £24.00 £22.50
Median hourly rate % change year-on-year -8.33% +6.67% +2.27%
10th Percentile £11.18 £11.25 £11.00
90th Percentile £50.25 £49.25 £48.31
UK excluding London median hourly rate £20.55 £24.00 £22.50
% change year-on-year -14.38% +6.67% -

Service Delivery
Job Vacancy Trend

Job postings citing Service Delivery as a percentage of all IT jobs advertised.

Job vacancy trend for Service Delivery in the UK

Service Delivery
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Delivery.

Contractor daily rate trend for Service Delivery in the UK

Service Delivery
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Service Delivery over the 6 months to 9 December 2018.

Contractor daily rate histogram for Service Delivery in the UK

Service Delivery
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Delivery.

Contractor hourly rate trend for Service Delivery in the UK

Service Delivery
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing Service Delivery over the 6 months to 9 December 2018.

Contractor hourly rate histogram for Service Delivery in the UK

Service Delivery
Top 17 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Delivery within the UK over the 6 months to 9 December 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -12 1,837 £435 +2.35% 514
UK excluding London -10 1,330 £425 +4.94% 393
London -31 637 £471 -0.79% 164
South East -26 391 £412 -3.06% 87
North of England +12 300 £415 -0.30% 97
Midlands -13 214 £435 +15.23% 79
West Midlands +7 184 £435 +16.00% 52
South West -11 166 £413 -2.94% 43
North West +6 127 £425 +4.94% 50
East of England -4 123 £434 -3.61% 44
Yorkshire +18 111 £449 +5.59% 39
Scotland -7 101 £443 +24.65% 22
North East -3 62 £390 -9.62% 8
East Midlands -51 27 £345 -9.21% 27
Wales -41 25 £400 +6.67% 20
Northern Ireland +40 13 £425 - 1
Channel Islands - 1 - -

For the 6 months to 9 December 2018, IT contractor jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads with a requirement for Service Delivery.

1 672 (33.25%) ITIL
2 497 (24.59%) Agile Software Development
3 433 (21.43%) Service Management
4 397 (19.64%) Finance
5 340 (16.82%) Security Cleared
6 339 (16.77%) Microsoft
6 339 (16.77%) Project Management
7 333 (16.48%) Windows
8 238 (11.78%) SC Cleared
9 228 (11.28%) Problem-Solving
10 225 (11.13%) Stakeholder Management
11 207 (10.24%) Active Directory
12 200 (9.90%) SLA
13 177 (8.76%) Change Management
14 173 (8.56%) Scrum
14 173 (8.56%) Analytical Skills
15 168 (8.31%) Service Design
16 160 (7.92%) Continuous Improvement
17 143 (7.08%) DevOps
18 140 (6.93%) Office 365
19 139 (6.88%) Microsoft Office
20 133 (6.58%) ITIL V3
21 132 (6.53%) Incident Management
22 130 (6.43%) ITSM
23 129 (6.38%) Problem Management
24 126 (6.23%) Risk Management
25 120 (5.94%) Self-Motivation
26 119 (5.89%) Telecoms
27 118 (5.84%) Decision-Making
28 117 (5.79%) Oracle

Service Delivery
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 68 (3.36%) Confluence
1 68 (3.36%) SharePoint
2 39 (1.93%) MS Exchange
3 28 (1.39%) Skype for Business
4 25 (1.24%) IIS
5 17 (0.84%) WebLogic
6 16 (0.79%) Oracle SOA Suite
7 15 (0.74%) CMS
8 14 (0.69%) SharePoint 2013
9 11 (0.54%) Apache
9 11 (0.54%) SharePoint 2010
10 10 (0.49%) Apache Spark
10 10 (0.49%) Exchange Server 2010
10 10 (0.49%) SAS
11 9 (0.45%) Tomcat
12 8 (0.40%) Liferay
12 8 (0.40%) Oracle Service Bus
13 7 (0.35%) Elasticsearch
13 7 (0.35%) Exchange Server 2013
13 7 (0.35%) SharePoint Server
Applications
1 139 (6.88%) Microsoft Office
2 76 (3.76%) Microsoft Excel
3 32 (1.58%) Microsoft PowerPoint
4 30 (1.48%) MS Visio
5 21 (1.04%) Microsoft Project
6 7 (0.35%) Spreadsheet
7 3 (0.15%) Adobe Creative Suite
7 3 (0.15%) InfoPath
8 2 (0.099%) Photoshop
9 1 (0.049%) Acrobat
9 1 (0.049%) AutoCAD
Business Applications
1 20 (0.99%) Dynamics AX
2 14 (0.69%) Oracle EBS
3 13 (0.64%) Dynamics CRM
3 13 (0.64%) Oracle ERP
4 9 (0.45%) Oracle EBS R12
4 9 (0.45%) Workday HCM
5 8 (0.40%) SAP HR
6 7 (0.35%) Eikon
7 6 (0.30%) Oracle Applications
8 5 (0.25%) Dynamics NAV
8 5 (0.25%) Elite 3E
8 5 (0.25%) Remedy ITSM
9 4 (0.20%) SAP Hybris
10 3 (0.15%) assyst
10 3 (0.15%) Oracle Retail
10 3 (0.15%) ScheduALL
11 2 (0.099%) Global One
11 2 (0.099%) Infor M3
11 2 (0.099%) SAP ERP
11 2 (0.099%) Towers Watson Igloo
Cloud Services
1 140 (6.93%) Office 365
2 100 (4.95%) Amazon AWS
3 88 (4.35%) Microsoft Azure
4 46 (2.28%) IaaS
5 45 (2.23%) PaaS
5 45 (2.23%) SaaS
6 22 (1.09%) Cloud Computing
7 15 (0.74%) GitHub
8 12 (0.59%) Azure Active Directory
8 12 (0.59%) Slack
9 11 (0.54%) Google Analytics
10 9 (0.45%) OneDrive
11 6 (0.30%) AWS CloudFormation
12 4 (0.20%) Amazon CloudWatch
12 4 (0.20%) Dynamics 365
12 4 (0.20%) Salesforce Service Cloud
13 3 (0.15%) Amazon EC2
13 3 (0.15%) Google Cloud Platform
13 3 (0.15%) Serverless
13 3 (0.15%) SuccessFactors
Communications & Networking
1 111 (5.49%) WAN
2 108 (5.34%) Firewall
3 97 (4.80%) LAN
4 83 (4.11%) VPN
5 55 (2.72%) Network Security
6 54 (2.67%) DNS
7 45 (2.23%) TCP/IP
8 43 (2.13%) DHCP
9 39 (1.93%) Wireless
10 37 (1.83%) Internet
11 34 (1.68%) SAN
11 34 (1.68%) Skype
12 29 (1.43%) VoIP
13 23 (1.14%) MPLS
14 22 (1.09%) Intranet
14 22 (1.09%) VLAN
15 20 (0.99%) Wi-Fi
16 17 (0.84%) Intrusion Detection
16 17 (0.84%) Unified Communications
17 16 (0.79%) Remote Desktop
Database & Business Intelligence
1 63 (3.12%) SQL Server
2 29 (1.43%) Oracle Reports
3 28 (1.39%) Oracle Database
4 25 (1.24%) MongoDB
5 15 (0.74%) Relational Database
6 12 (0.59%) NoSQL
7 11 (0.54%) GIS
7 11 (0.54%) Power BI
8 10 (0.49%) Apache Hive
8 10 (0.49%) Big Data
8 10 (0.49%) Hadoop
8 10 (0.49%) MS Access
9 9 (0.45%) QlikView
10 8 (0.40%) Data Warehouse
10 8 (0.40%) MySQL
10 8 (0.40%) Oracle ODI
10 8 (0.40%) RDBMS
10 8 (0.40%) SQL Server 2008
10 8 (0.40%) SQL Server 2012
10 8 (0.40%) SQL Server 2014
Development Applications
1 87 (4.30%) JIRA
2 36 (1.78%) Git (software)
3 25 (1.24%) Jenkins
4 19 (0.94%) Cucumber
5 18 (0.89%) gulp
6 16 (0.79%) Maven
6 16 (0.79%) MSI
7 13 (0.64%) Artifactory
7 13 (0.64%) Gatling
7 13 (0.64%) Selenium
8 12 (0.59%) WebDriver
9 11 (0.54%) IntelliJ
9 11 (0.54%) Sublime Text
9 11 (0.54%) Visual Studio Code
10 8 (0.40%) TeamCity
11 7 (0.35%) Atlassian Bamboo
11 7 (0.35%) Eclipse
11 7 (0.35%) Octopus Deploy
11 7 (0.35%) Oracle Forms
11 7 (0.35%) Team Foundation Server
General
1 397 (19.64%) Finance
2 119 (5.89%) Telecoms
3 73 (3.61%) Banking
4 67 (3.32%) Legal
5 58 (2.87%) Retail
6 42 (2.08%) Marketing
7 40 (1.98%) Law
8 23 (1.14%) Manufacturing
9 19 (0.94%) Publishing
10 17 (0.84%) Electronics
11 14 (0.69%) Billing
11 14 (0.69%) Investment Banking
12 13 (0.64%) Back Office
12 13 (0.64%) Front Office
12 13 (0.64%) Local Government
12 13 (0.64%) Military
13 11 (0.54%) Corporate Banking
13 11 (0.54%) Financial Institution
14 9 (0.45%) Pharmaceutical
15 6 (0.30%) Aerospace
Job Titles
1 367 (18.16%) Service Manager
2 283 (14.00%) Delivery Manager
3 269 (13.31%) Services Delivery Manager
4 264 (13.06%) Analyst
5 141 (6.98%) Project Manager
6 128 (6.33%) Architect
7 110 (5.44%) Developer
8 109 (5.39%) IT Manager
9 87 (4.30%) Service Analyst
10 84 (4.16%) Business Analyst
11 68 (3.36%) IT Services Manager
12 67 (3.32%) Support Engineer
13 49 (2.42%) Service Desk Analyst
14 47 (2.33%) Consultant
15 45 (2.23%) IT Services Delivery Manager
16 44 (2.18%) Solutions Architect
17 43 (2.13%) Technical Manager
18 42 (2.08%) Network Engineer
19 40 (1.98%) Administrator
20 39 (1.93%) Infrastructure Engineer
Libraries, Frameworks & Software Standards
1 63 (3.12%) Web Services
2 47 (2.33%) REST
3 43 (2.13%) HTML
4 42 (2.08%) Oracle Fusion
5 37 (1.83%) XML
6 36 (1.78%) CSS
6 36 (1.78%) Play Framework
7 33 (1.63%) Middleware
8 27 (1.34%) .NET
8 27 (1.34%) Spring
9 21 (1.04%) Kafka
9 21 (1.04%) LESS
9 21 (1.04%) Node.js
10 20 (0.99%) HTML5
10 20 (0.99%) LDAP
11 19 (0.94%) Velocity
12 18 (0.89%) RESTful
12 18 (0.89%) Sass
12 18 (0.89%) Spring Boot
13 17 (0.84%) Gherkin
Miscellaneous
1 173 (8.56%) Analytical Skills
2 120 (5.94%) Self-Motivation
3 113 (5.59%) Management Information System
4 108 (5.34%) Data Centre
5 63 (3.12%) User Experience
6 38 (1.88%) Virtual Team
7 35 (1.73%) NHS
8 30 (1.48%) Blackberry
9 21 (1.04%) Public Cloud
10 20 (0.99%) Video Conferencing
11 19 (0.94%) Fat Client
11 19 (0.94%) Thin Client
12 17 (0.84%) Enterprise Software
12 17 (0.84%) iPhone
13 16 (0.79%) CMDB
14 14 (0.69%) Private Cloud
15 13 (0.64%) Data Structures
16 12 (0.59%) Mobile App
17 11 (0.54%) PKI
17 11 (0.54%) Security Operations Centre
Operating Systems
1 333 (16.48%) Windows
2 111 (5.49%) Windows Server
3 103 (5.10%) Windows 10
4 94 (4.65%) Windows 7
5 86 (4.26%) Linux
6 69 (3.41%) Unix
7 67 (3.32%) Windows Server 2012
8 53 (2.62%) Windows Server 2008
9 20 (0.99%) Android
10 18 (0.89%) Apple iOS
11 17 (0.84%) Mac OS
12 16 (0.79%) Solaris
13 14 (0.69%) Windows XP
14 12 (0.59%) Red Hat Enterprise Linux
15 10 (0.49%) Mac OS X
15 10 (0.49%) Windows Server 2003
16 9 (0.45%) Ubuntu
17 8 (0.40%) CentOS
18 6 (0.30%) Windows 8
19 3 (0.15%) Debian
Processes & Methodologies
1 672 (33.25%) ITIL
2 497 (24.59%) Agile Software Development
3 433 (21.43%) Service Management
4 339 (16.77%) Project Management
5 228 (11.28%) Problem-Solving
6 225 (11.13%) Stakeholder Management
7 177 (8.76%) Change Management
8 173 (8.56%) Scrum
9 168 (8.31%) Service Design
10 160 (7.92%) Continuous Improvement
11 143 (7.08%) DevOps
12 133 (6.58%) ITIL V3
13 132 (6.53%) Incident Management
14 130 (6.43%) ITSM
15 129 (6.38%) Problem Management
16 126 (6.23%) Risk Management
17 118 (5.84%) Decision-Making
18 116 (5.74%) PRINCE2
19 103 (5.10%) Mentoring
20 101 (5.00%) Service Delivery Management
Programming Languages
1 108 (5.34%) SQL
2 62 (3.07%) Java
3 56 (2.77%) JavaScript
4 44 (2.18%) PowerShell
5 37 (1.83%) Scala
6 27 (1.34%) C
7 25 (1.24%) Ruby
8 24 (1.19%) Python
9 16 (0.79%) Bash Shell
9 16 (0.79%) PL/SQL
10 15 (0.74%) C#
11 13 (0.64%) VB
12 11 (0.54%) Groovy
13 9 (0.45%) Perl
13 9 (0.45%) VBScript
14 8 (0.40%) Java 8
14 8 (0.40%) T-SQL
15 7 (0.35%) VBA
16 5 (0.25%) ABAP
16 5 (0.25%) XQuery
Qualifications
1 340 (16.82%) Security Cleared
2 238 (11.78%) SC Cleared
3 112 (5.54%) Degree
4 81 (4.01%) ITIL Certification
5 67 (3.32%) DV Cleared
6 63 (3.12%) Microsoft Certification
7 38 (1.88%) Cisco Certification
8 32 (1.58%) MCSE
9 31 (1.53%) BPSS Clearance
9 31 (1.53%) ITIL Foundation Certificate
10 25 (1.24%) PRINCE2 Practitioner
11 24 (1.19%) MCP
12 23 (1.14%) CCNA
13 20 (0.99%) PRINCE2 Certification
14 19 (0.94%) CISSP
15 16 (0.79%) MCSA
16 15 (0.74%) DBS Check
16 15 (0.74%) MCITP
17 13 (0.64%) CCNP
18 12 (0.59%) A+ Certification
Quality Assurance & Compliance
1 200 (9.90%) SLA
2 74 (3.66%) QA
3 45 (2.23%) GDPR
4 32 (1.58%) ISO/IEC 27001
5 31 (1.53%) PMO
6 20 (0.99%) Data Quality
7 18 (0.89%) JSP 440
8 13 (0.64%) Disclosure Scotland
9 9 (0.45%) Sarbanes-Oxley
10 7 (0.35%) Cyber Essentials
11 5 (0.25%) COBIT
11 5 (0.25%) ISO 9001
12 4 (0.20%) ISO/IEC 20000
12 4 (0.20%) PSD2
13 3 (0.15%) Cyber Essentials PLUS
13 3 (0.15%) IFRS
13 3 (0.15%) PCI DSS
13 3 (0.15%) WCAG
14 2 (0.099%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
14 2 (0.099%) ISO/IEC 27005
System Software
1 207 (10.24%) Active Directory
2 79 (3.91%) VMware Infrastructure
3 36 (1.78%) Hyper-V
4 33 (1.63%) Docker
5 25 (1.24%) Microsoft App-V
6 18 (0.89%) VMware Workstation
7 15 (0.74%) Firmware
8 13 (0.64%) VMware ESXi
9 12 (0.59%) XenDesktop
10 11 (0.54%) vSphere
10 11 (0.54%) XenApp
11 10 (0.49%) Terminal Services
11 10 (0.49%) Virtual Desktop
12 7 (0.35%) HDFS
13 6 (0.30%) Virtual Machines
14 5 (0.25%) KVM
15 4 (0.20%) LXC
16 3 (0.15%) BitLocker
16 3 (0.15%) DFS Replication
16 3 (0.15%) Virtual Servers
Systems Management
1 103 (5.10%) SCCM
2 30 (1.48%) SCOM
3 28 (1.39%) Single Sign-On
4 20 (0.99%) Kubernetes
5 19 (0.94%) Ansible
6 16 (0.79%) Microsoft Intune
7 15 (0.74%) Kibana
7 15 (0.74%) vCenter Server
8 14 (0.69%) Terraform
9 13 (0.64%) Grafana
10 12 (0.59%) Puppet
11 11 (0.54%) Graphite
12 10 (0.49%) SafeCom
12 10 (0.49%) WSUS
13 9 (0.45%) NetBackup
14 8 (0.40%) McAfee ePO
15 7 (0.35%) Ambari
15 7 (0.35%) Hadoop YARN
15 7 (0.35%) Oozie
16 6 (0.30%) SCOrch
Vendors
1 339 (16.77%) Microsoft
2 117 (5.79%) Oracle
3 116 (5.74%) Cisco
4 106 (5.24%) VMware
5 89 (4.40%) Citrix
6 60 (2.97%) HP
7 59 (2.92%) SAP
8 39 (1.93%) McAfee
9 38 (1.88%) Apple
10 34 (1.68%) ServiceNow
11 30 (1.48%) CheckPoint
12 29 (1.43%) Juniper
13 27 (1.34%) NetApp
13 27 (1.34%) Workday
14 26 (1.29%) Remedy
15 23 (1.14%) Google
15 23 (1.14%) Red Hat
15 23 (1.14%) Salesforce.com
16 20 (0.99%) F5
17 19 (0.94%) Meraki