Period
to 8 April 2020

The following table provides summary statistics for contract job vacancies with a requirement for Service Delivery skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Delivery over the 6 months to 8 April 2020 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Delivery
UK
6 months to
8 Apr 2020
Same period 2019 Same period 2018
Rank 159 145 150
Rank change year-on-year -14 +5 -24
Contract jobs citing Service Delivery 1,008 1,812 1,867
As % of all contract jobs advertised in the UK 1.65% 1.87% 1.83%
As % of the Processes & Methodologies category 1.95% 2.14% 2.12%
Number of daily rates quoted 613 1,108 1,127
Median daily rate £438 £440 £425
Median daily rate % change year-on-year -0.57% +3.53% -
10th Percentile £168 £205 £213
90th Percentile £625 £638 £600
UK excluding London median daily rate £450 £425 £410
% change year-on-year +5.88% +3.66% +2.50%
Number of hourly rates quoted 96 80 119
Median hourly rate £19.75 £18.00 £16.00
Median hourly rate % change year-on-year +9.72% +12.50% -1.54%
10th Percentile £10.55 £12.99 £10.90
90th Percentile £39.31 £33.37 £40.00
UK excluding London median hourly rate £19.50 £16.50 £14.65
% change year-on-year +18.18% +12.63% -5.48%

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Contract vacancies with a requirement for process or methodology skills 51,778 84,575 88,128
As % of all contract IT jobs advertised in the UK 84.90% 87.25% 86.59%
Number of daily rates quoted 32,910 56,038 58,320
Median daily rate £475 £475 £450
Median daily rate % change year-on-year - +5.56% +4.05%
10th Percentile £285 £300 £289
90th Percentile £650 £650 £638
UK excluding London median daily rate £440 £430 £415
% change year-on-year +2.33% +3.61% +3.75%
Number of hourly rates quoted 1,863 2,143 2,213
Median hourly rate £25.68 £25.00 £22.50
Median hourly rate % change year-on-year +2.72% +11.11% -10.00%
10th Percentile £12.50 £11.85 £11.38
90th Percentile £53.75 £51.21 £50.20
Median hourly rate £22.50 £23.49 £22.00
% change year-on-year -4.21% +6.77% -12.00%

Service Delivery
Job Vacancy Trend

Job postings citing Service Delivery as a proportion of all IT jobs advertised.

Job vacancy trend for Service Delivery in the UK

Service Delivery
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing Service Delivery.

Daily rate trend for Service Delivery in the UK

Service Delivery
Daily Rate Histogram

Daily rate distribution for jobs citing Service Delivery over the 6 months to 8 April 2020.

Daily rate histogram for Service Delivery in the UK

Service Delivery
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing Service Delivery.

Hourly rate trend for Service Delivery in the UK

Service Delivery
Hourly Rate Histogram

Hourly rate distribution of jobs citing Service Delivery over the 6 months to 8 April 2020.

Hourly rate histogram for Service Delivery in the UK

Service Delivery
Top 17 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Delivery within the UK over the 6 months to 8 April 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -10 898 £450 +2.27% 282
UK excluding London -6 691 £450 +5.88% 241
London -15 290 £450 -5.26% 62
North of England +22 179 £450 +9.09% 51
South East -13 178 £410 -8.89% 68
South West +8 94 £450 +12.50% 46
East of England +20 85 £450 +2.86% 19
Scotland +6 79 £398 -11.06% 10
Yorkshire +41 74 £480 +12.94% 16
Midlands -16 67 £450 +9.09% 37
North West +20 65 £413 -5.71% 18
West Midlands -19 41 £488 +16.07% 20
North East +6 40 £425 +6.25% 17
Work from Home -6 33 £400 -8.57% 10
East Midlands +23 22 £450 +44.00% 17
Wales +18 7 £265 -47.10% 13
Northern Ireland +2 1 £140 -69.15% 1

For the 6 months to 8 April 2020, IT contractor jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads with a requirement for Service Delivery.

1 298 (29.56%) ITIL
2 201 (19.94%) Service Management
2 201 (19.94%) Agile Software Development
3 194 (19.25%) Security Cleared
4 189 (18.75%) Windows
5 184 (18.25%) Microsoft
6 158 (15.67%) Project Management
7 143 (14.19%) SC Cleared
8 139 (13.79%) Finance
9 121 (12.00%) Project Delivery
10 118 (11.71%) Public Sector
11 115 (11.41%) Stakeholder Management
12 114 (11.31%) Problem-Solving
13 108 (10.71%) Change Management
14 105 (10.42%) Active Directory
15 98 (9.72%) WAN
16 97 (9.62%) SLA
17 89 (8.83%) Migration
18 86 (8.53%) LAN
18 86 (8.53%) Microsoft Office
18 86 (8.53%) Service Design
19 84 (8.33%) Azure
19 84 (8.33%) Office 365
20 83 (8.23%) Analytical Skills
21 82 (8.13%) Management Information System
22 80 (7.94%) Linux
23 78 (7.74%) Telecoms
24 76 (7.54%) Incident Management
25 74 (7.34%) ITSM
25 74 (7.34%) Windows 10

Service Delivery
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 39 (3.87%) SharePoint
2 31 (3.08%) Confluence
3 20 (1.98%) Skype for Business
4 14 (1.39%) CMS
5 11 (1.09%) MS Exchange
6 8 (0.79%) IIS
7 7 (0.69%) IBM Notes
8 6 (0.60%) Apache Spark
9 5 (0.50%) Exchange Server 2013
9 5 (0.50%) SAS
10 4 (0.40%) Documentum
10 4 (0.40%) Elasticsearch
11 3 (0.30%) Apache
11 3 (0.30%) Apache Airflow
11 3 (0.30%) Exchange Server 2010
11 3 (0.30%) Luigi
11 3 (0.30%) WebSphere
12 2 (0.20%) Office Communications Server
12 2 (0.20%) Tomcat
12 2 (0.20%) WebSphere Application Server
Applications
1 86 (8.53%) Microsoft Office
2 38 (3.77%) Microsoft Excel
3 20 (1.98%) MS Visio
4 18 (1.79%) Microsoft PowerPoint
5 11 (1.09%) Microsoft Project
6 6 (0.60%) Spreadsheet
7 4 (0.40%) Acrobat
8 1 (0.099%) Chatbot
8 1 (0.099%) Photoshop
8 1 (0.099%) Stata
Business Applications
1 9 (0.89%) assyst
2 6 (0.60%) Oracle Procure-to-Pay
3 5 (0.50%) Oracle EBS
3 5 (0.50%) Payment Gateway
4 4 (0.40%) Oracle Assets
4 4 (0.40%) Oracle General Ledger
4 4 (0.40%) Oracle Payables
4 4 (0.40%) Oracle Receivables
4 4 (0.40%) Salesforce.com CRM
4 4 (0.40%) SAP Oil and Gas
5 3 (0.30%) BusinessWorks
5 3 (0.30%) Dynamics AX
5 3 (0.30%) Oracle 11i
5 3 (0.30%) Remedy ITSM
6 2 (0.20%) Dynamics CRM
6 2 (0.20%) Magento
6 2 (0.20%) Oracle Applications
6 2 (0.20%) SAP S/4HANA
6 2 (0.20%) Shopify
7 1 (0.099%) SAP MDG
Cloud Services
1 84 (8.33%) Azure
1 84 (8.33%) Office 365
2 73 (7.24%) AWS
3 28 (2.78%) SaaS
4 27 (2.68%) PaaS
5 20 (1.98%) IaaS
5 20 (1.98%) Power Platform
6 13 (1.29%) Cloud Computing
7 11 (1.09%) Amazon S3
7 11 (1.09%) GCP
8 7 (0.69%) Amazon EC2
8 7 (0.69%) Serverless
8 7 (0.69%) Slack
9 6 (0.60%) Oracle CX
10 5 (0.50%) Amazon ELB
10 5 (0.50%) AWS Lambda
10 5 (0.50%) Dynamics 365
11 4 (0.40%) GitHub
11 4 (0.40%) Mimecast
11 4 (0.40%) Virtual Private Cloud
Communications & Networking
1 98 (9.72%) WAN
2 86 (8.53%) LAN
3 53 (5.26%) Ethernet
4 51 (5.06%) Firewall
5 42 (4.17%) Internet
6 40 (3.97%) VPN
7 39 (3.87%) Wi-Fi
8 38 (3.77%) ADSL
8 38 (3.77%) DNS
8 38 (3.77%) TCP/IP
9 31 (3.08%) BGP
10 30 (2.98%) Broadband
11 28 (2.78%) MPLS
11 28 (2.78%) OSPF
12 27 (2.68%) GPON
12 27 (2.68%) VDSL
13 26 (2.58%) Wireless
14 24 (2.38%) Skype
14 24 (2.38%) VoIP
14 24 (2.38%) WLAN
Database & Business Intelligence
1 40 (3.97%) SQL Server
2 19 (1.88%) Power BI
3 14 (1.39%) Big Data
3 14 (1.39%) Relational Database
4 12 (1.19%) Hadoop
4 12 (1.19%) RDBMS
5 11 (1.09%) Data Warehouse
5 11 (1.09%) Oracle Database
6 10 (0.99%) PostgreSQL
7 9 (0.89%) NoSQL
8 8 (0.79%) Amazon Redshift
8 8 (0.79%) MySQL
9 7 (0.69%) OLAP
9 7 (0.69%) Oracle Database 11g
9 7 (0.69%) SQL Server Reporting Services
10 6 (0.60%) SQL Server Integration Services
11 5 (0.50%) Apache Cassandra
11 5 (0.50%) Oracle Database 12c
11 5 (0.50%) SimpleDB
12 4 (0.40%) Azure SQL Database
Development Applications
1 44 (4.37%) JIRA
2 19 (1.88%) Jenkins
3 12 (1.19%) Git (software)
4 7 (0.69%) MSI
5 5 (0.50%) VSS/SourceSafe
6 4 (0.40%) GitLab
6 4 (0.40%) Maven
7 3 (0.30%) Artifactory
8 2 (0.20%) Burp Suite
8 2 (0.20%) InstallShield
8 2 (0.20%) Metasploit
8 2 (0.20%) Octopus Deploy
8 2 (0.20%) Redmine
8 2 (0.20%) Selenium
8 2 (0.20%) Visual Studio Team System
9 1 (0.099%) Subversion
9 1 (0.099%) Team Foundation Server
9 1 (0.099%) TeamCity
9 1 (0.099%) WebDriver
9 1 (0.099%) WinDbg
General
1 139 (13.79%) Finance
2 118 (11.71%) Public Sector
3 78 (7.74%) Telecoms
4 28 (2.78%) Marketing
5 27 (2.68%) Retail
6 26 (2.58%) Legal
7 25 (2.48%) Manufacturing
8 21 (2.08%) Banking
9 19 (1.88%) Back Office
10 16 (1.59%) Local Government
11 14 (1.39%) Publishing
12 10 (0.99%) Law
13 9 (0.89%) Billing
13 9 (0.89%) Electronics
14 6 (0.60%) Military
15 4 (0.40%) Digital Economy
15 4 (0.40%) Financial Institution
15 4 (0.40%) Front Office
16 3 (0.30%) German Language
16 3 (0.30%) Italian Language
Job Titles
1 136 (13.49%) Analyst
2 123 (12.20%) Delivery Manager
3 121 (12.00%) Service Manager
4 93 (9.23%) Service Delivery Manager
5 84 (8.33%) Architect
6 50 (4.96%) Project Manager
7 47 (4.66%) Business Analyst
8 46 (4.56%) Service Analyst
8 46 (4.56%) Support Engineer
9 44 (4.37%) IT Support
10 40 (3.97%) Network Engineer
11 35 (3.47%) IT Manager
12 33 (3.27%) Consultant
13 31 (3.08%) Administrator
14 29 (2.88%) Service Desk Analyst
15 28 (2.78%) Developer
15 28 (2.78%) Technical Leader
16 27 (2.68%) Service Desk Support
17 22 (2.18%) 2nd Line Support
18 21 (2.08%) Solutions Architect
Libraries, Frameworks & Software Standards
1 17 (1.69%) 802.1X
2 15 (1.49%) HTML
3 13 (1.29%) .NET
4 11 (1.09%) REST
4 11 (1.09%) XML
5 10 (0.99%) LDAP
6 9 (0.89%) Kafka
6 9 (0.89%) Node.js
7 8 (0.79%) React
8 7 (0.69%) CSS
8 7 (0.69%) JSON
8 7 (0.69%) Middleware
8 7 (0.69%) Oracle Fusion
9 6 (0.60%) SOAP
9 6 (0.60%) Web Services
10 4 (0.40%) Spark Streaming
10 4 (0.40%) XSD
11 3 (0.30%) Elastic Stack
11 3 (0.30%) Flash
11 3 (0.30%) TIBCO EMS
Miscellaneous
1 83 (8.23%) Analytical Skills
2 82 (8.13%) Management Information System
3 70 (6.94%) Self-Motivation
4 48 (4.76%) Data Centre
5 34 (3.37%) NHS
6 30 (2.98%) User Experience
7 29 (2.88%) Video\Live Streaming
8 26 (2.58%) Public Cloud
9 16 (1.59%) Data Structures
9 16 (1.59%) Device Driver
10 14 (1.39%) Virtual Team
11 13 (1.29%) Driving Licence
11 13 (1.29%) Enterprise Software
12 11 (1.09%) Cloud Native
13 10 (0.99%) Clustering
14 9 (0.89%) Client/Server
14 9 (0.89%) Video Conferencing
15 8 (0.79%) Replication
16 7 (0.69%) Blackberry
16 7 (0.69%) Data Protection Act
Operating Systems
1 189 (18.75%) Windows
2 80 (7.94%) Linux
3 74 (7.34%) Windows 10
4 67 (6.65%) Windows Server
5 40 (3.97%) Windows 7
6 22 (2.18%) Windows Server 2012
7 21 (2.08%) Unix
8 19 (1.88%) Windows Server 2016
9 16 (1.59%) Windows Server 2008
10 15 (1.49%) Embedded Linux
11 13 (1.29%) Apple iOS
12 8 (0.79%) Android
13 7 (0.69%) Red Hat Enterprise Linux
14 6 (0.60%) Windows Server 2003
15 4 (0.40%) CentOS
15 4 (0.40%) HPUX
15 4 (0.40%) Mac OS
15 4 (0.40%) Ubuntu
16 3 (0.30%) AIX
16 3 (0.30%) Solaris
Processes & Methodologies
1 298 (29.56%) ITIL
2 201 (19.94%) Agile Software Development
2 201 (19.94%) Service Management
3 158 (15.67%) Project Management
4 121 (12.00%) Project Delivery
5 115 (11.41%) Stakeholder Management
6 114 (11.31%) Problem-Solving
7 108 (10.71%) Change Management
8 89 (8.83%) Migration
9 86 (8.53%) Service Design
10 76 (7.54%) Incident Management
11 74 (7.34%) ITSM
12 60 (5.95%) DevOps
13 57 (5.65%) Scrum
14 54 (5.36%) Continuous Improvement
15 53 (5.26%) Coaching
16 52 (5.16%) Programme Management
17 46 (4.56%) Risk Management
18 44 (4.37%) PRINCE2
19 42 (4.17%) Business Intelligence
Programming Languages
1 51 (5.06%) SQL
2 39 (3.87%) Python
3 25 (2.48%) Java
4 18 (1.79%) PowerShell
5 15 (1.49%) Bash Shell
6 14 (1.39%) C
7 11 (1.09%) JavaScript
8 9 (0.89%) C#
9 8 (0.79%) Korn
9 8 (0.79%) PHP
9 8 (0.79%) Shell Script
10 5 (0.50%) C++
10 5 (0.50%) PL/SQL
10 5 (0.50%) TypeScript
11 4 (0.40%) R
11 4 (0.40%) T-SQL
12 3 (0.30%) AWK
12 3 (0.30%) Scala
12 3 (0.30%) sed
12 3 (0.30%) VB.NET
Qualifications
1 194 (19.25%) Security Cleared
2 143 (14.19%) SC Cleared
3 69 (6.85%) Degree
4 56 (5.56%) Cisco Certification
5 46 (4.56%) CCNA
6 37 (3.67%) CCNP
6 37 (3.67%) DV Cleared
7 35 (3.47%) BPSS Clearance
7 35 (3.47%) ITIL Certification
8 27 (2.68%) Microsoft Certification
9 25 (2.48%) BC Cleared
10 22 (2.18%) CCIE
11 17 (1.69%) ITIL Foundation Certificate
12 16 (1.59%) CCDP
13 15 (1.49%) CCDA
14 13 (1.29%) CCIP
14 13 (1.29%) CISSP
14 13 (1.29%) MCSE
15 8 (0.79%) DBS Check
15 8 (0.79%) MCSA
Quality Assurance & Compliance
1 97 (9.62%) SLA
2 36 (3.57%) QA
3 18 (1.79%) GDPR
4 16 (1.59%) COBIT
4 16 (1.59%) PMO
5 13 (1.29%) ISO/IEC 27001
6 10 (0.99%) Data Quality
7 9 (0.89%) PCI DSS
8 8 (0.79%) ISO/IEC 20000
9 5 (0.50%) HMG Security Policy Framework
9 5 (0.50%) PSD2
10 4 (0.40%) Sarbanes-Oxley
11 2 (0.20%) Cyber Essentials
11 2 (0.20%) Disclosure Scotland
11 2 (0.20%) ISO 9001
11 2 (0.20%) JSP 440
11 2 (0.20%) NIST
12 1 (0.099%) Cyber Essentials PLUS
12 1 (0.099%) NCSC
12 1 (0.099%) NIST 800
System Software
1 105 (10.42%) Active Directory
2 34 (3.37%) VMware Infrastructure
3 23 (2.28%) Docker
4 12 (1.19%) XenApp
5 11 (1.09%) Hyper-V
6 9 (0.89%) vSphere
7 8 (0.79%) VMware ESXi
8 7 (0.69%) Citrix Hypervisor
8 7 (0.69%) Oracle RAC
9 5 (0.50%) Firmware
9 5 (0.50%) VMware NSX
9 5 (0.50%) XenDesktop
10 4 (0.40%) Active Directory Lightweight Directory Services
10 4 (0.40%) BitLocker
11 3 (0.30%) Oracle Clusterware
11 3 (0.30%) Snort
11 3 (0.30%) Virtual Desktop
11 3 (0.30%) Virtual Machines
11 3 (0.30%) Virtual Servers
11 3 (0.30%) Xen
Systems Management
1 49 (4.86%) SCCM
2 17 (1.69%) Ansible
3 14 (1.39%) Kubernetes
4 10 (0.99%) Opscode Chef
5 9 (0.89%) Data Guard
5 9 (0.89%) Oracle RMAN
5 9 (0.89%) Puppet
6 8 (0.79%) Terraform
6 8 (0.79%) WSUS
7 7 (0.69%) Oracle Enterprise Manager
8 6 (0.60%) Jamf Pro
8 6 (0.60%) Microsoft Clustering
9 5 (0.50%) Microsoft Intune
9 5 (0.50%) SCOM
10 4 (0.40%) McAfee ePO
10 4 (0.40%) Norton AntiVirus
10 4 (0.40%) Single Sign-On
10 4 (0.40%) vRealize
11 3 (0.30%) Netcool
11 3 (0.30%) Netcool/OMNIbus
Vendors
1 184 (18.25%) Microsoft
2 65 (6.45%) Cisco
3 58 (5.75%) VMware
4 45 (4.46%) Citrix
5 40 (3.97%) SAP
6 39 (3.87%) Oracle
7 37 (3.67%) Apple
8 36 (3.57%) ServiceNow
9 24 (2.38%) Google
10 19 (1.88%) HP
10 19 (1.88%) Juniper
11 18 (1.79%) McAfee
12 15 (1.49%) Red Hat
13 13 (1.29%) SolarWinds
14 12 (1.19%) F5
14 12 (1.19%) IBM
15 11 (1.09%) Dell
16 9 (0.89%) Adobe
16 9 (0.89%) Alcatel-Lucent
16 9 (0.89%) CheckPoint