Period
to 18 September 2019

The following table provides summary statistics for contract job vacancies with a requirement for Service Delivery skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Delivery over the 6 months to 18 September 2019 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Delivery
UK
6 months to
18 Sep 2019
Same period 2018 Same period 2017
Rank 140 147 127
Rank change year-on-year +7 -20 -24
Contract jobs citing Service Delivery 1,676 1,912 1,973
As % of all contract IT jobs advertised in the UK 1.88% 1.86% 2.01%
As % of the Processes & Methodologies category 2.17% 2.14% 2.34%
Number of daily rates quoted 991 1,123 1,230
UK median daily rate £450 £450 £425
Median daily rate % change year-on-year - +5.88% +3.03%
10th Percentile £200 £195 £251
90th Percentile £625 £612 £588
UK excluding London median daily rate £425 £423 £414
% change year-on-year +0.59% +2.05% +10.40%
Number of hourly rates quoted 84 93 95
UK median hourly rate £18.08 £16.00 £17.50
Median hourly rate % change year-on-year +13.00% -8.57% -16.67%
10th Percentile £11.04 £11.30 £10.74
90th Percentile £44.63 £38.75 £35.75
UK excluding London median hourly rate £17.50 £15.00 £16.00
% change year-on-year +16.67% -6.25% -30.43%

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Contract vacancies with a requirement for process or methodology skills 77,257 89,513 84,342
As % of all contract IT jobs advertised in the UK 86.53% 86.86% 86.09%
Number of daily rates quoted 50,738 59,033 55,465
UK median daily rate £475 £450 £450
Median daily rate % change year-on-year +5.56% - +5.88%
10th Percentile £300 £300 £278
90th Percentile £650 £638 £625
UK excluding London median daily rate £438 £425 £400
% change year-on-year +2.94% +6.25% -
Number of hourly rates quoted 2,297 2,463 2,106
UK median hourly rate £24.50 £20.50 £24.00
Median hourly rate % change year-on-year +19.51% -14.58% +4.35%
10th Percentile £11.80 £11.17 £11.25
90th Percentile £53.75 £50.00 £50.08
UK excluding London median hourly rate £24.00 £20.00 £24.00
% change year-on-year +20.00% -16.67% +1.05%

Service Delivery
Job Vacancy Trend

Job postings citing Service Delivery as a percentage of all IT jobs advertised.

Job vacancy trend for Service Delivery in the UK

Service Delivery
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Delivery.

Contractor daily rate trend for Service Delivery in the UK

Service Delivery
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Service Delivery over the 6 months to 18 September 2019.

Contractor daily rate histogram for Service Delivery in the UK

Service Delivery
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Delivery.

Contractor hourly rate trend for Service Delivery in the UK

Service Delivery
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing Service Delivery over the 6 months to 18 September 2019.

Contractor hourly rate histogram for Service Delivery in the UK

Service Delivery
Top 16 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Delivery within the UK over the 6 months to 18 September 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +2 1,538 £450 - 490
UK excluding London 0 1,047 £425 +0.59% 411
London +23 591 £475 - 126
South East +8 341 £429 +2.45% 98
North of England +13 212 £375 -9.09% 82
Midlands -14 143 £390 -10.34% 95
South West -2 142 £450 +7.14% 58
North West +32 124 £368 -7.43% 46
Scotland +46 98 £450 +15.38% 28
East of England -2 93 £475 +14.46% 31
West Midlands -34 92 £390 -13.33% 59
Yorkshire +7 62 £388 -13.89% 27
East Midlands +37 48 £410 +2.50% 36
North East +4 26 £403 +3.94% 9
Wales +17 18 £358 +2.14% 13
Northern Ireland -2 2 £500 +11.11% 6

For the 6 months to 18 September 2019, IT contractor jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads with a requirement for Service Delivery.

1 649 (38.72%) ITIL
2 392 (23.39%) Service Management
3 368 (21.96%) Agile Software Development
4 299 (17.84%) Microsoft
5 292 (17.42%) Windows
6 290 (17.30%) Finance
7 263 (15.69%) Security Cleared
8 222 (13.25%) SLA
9 216 (12.89%) Stakeholder Management
10 201 (11.99%) Project Management
11 186 (11.10%) Problem-Solving
12 180 (10.74%) Analytical Skills
13 177 (10.56%) Change Management
14 165 (9.84%) Project Delivery
15 163 (9.73%) SC Cleared
16 162 (9.67%) DevOps
17 161 (9.61%) ITSM
18 158 (9.43%) Active Directory
19 143 (8.53%) Service Design
20 141 (8.41%) Cisco
20 141 (8.41%) Degree
21 137 (8.17%) Telecoms
22 133 (7.94%) Incident Management
23 127 (7.58%) SQL
23 127 (7.58%) Continuous Improvement
24 126 (7.52%) Public Sector
25 125 (7.46%) Firewall
26 124 (7.40%) Problem Management
27 121 (7.22%) Office 365
28 115 (6.86%) Risk Management

Service Delivery
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 55 (3.28%) SharePoint
2 52 (3.10%) Skype for Business
3 41 (2.45%) Confluence
4 22 (1.31%) MS Exchange
5 17 (1.01%) IIS
6 14 (0.84%) Apache
7 12 (0.72%) Exchange Server 2010
8 11 (0.66%) Apache Spark
9 10 (0.60%) CMS
10 9 (0.54%) WebLogic
11 8 (0.48%) Adobe Experience Manager
12 7 (0.42%) IBM Notes
12 7 (0.42%) JBoss
12 7 (0.42%) OpenStack
13 6 (0.36%) Drupal
14 5 (0.30%) WebSphere
15 4 (0.24%) Elasticsearch
15 4 (0.24%) Exchange Server 2013
16 3 (0.18%) Oracle SOA Suite
16 3 (0.18%) SharePoint 2010
Applications
1 104 (6.21%) Microsoft Office
2 78 (4.65%) Microsoft Excel
3 32 (1.91%) Microsoft PowerPoint
4 22 (1.31%) Microsoft Project
5 21 (1.25%) MS Visio
6 4 (0.24%) Acrobat
6 4 (0.24%) Spreadsheet
7 2 (0.12%) Chatbot
8 1 (0.060%) Camtasia
8 1 (0.060%) S-PLUS
Business Applications
1 24 (1.43%) Remedy ITSM
2 11 (0.66%) BusinessWorks
2 11 (0.66%) SAP S/4HANA
3 7 (0.42%) Oracle EBS
4 6 (0.36%) Misys Opics
5 5 (0.30%) Dynamics CRM
5 5 (0.30%) SAP HCM
6 4 (0.24%) assyst
6 4 (0.24%) SAP ERP
6 4 (0.24%) SAP HR
6 4 (0.24%) SAP Oil and Gas
7 3 (0.18%) Oracle EBS R12
7 3 (0.18%) PeopleSoft HCM
7 3 (0.18%) SAP Hybris
8 2 (0.12%) Dynamics NAV
8 2 (0.12%) Magento
8 2 (0.12%) Oracle Financials
8 2 (0.12%) SAP MDG
8 2 (0.12%) SAP MDM
8 2 (0.12%) Shopify
Cloud Services
1 121 (7.22%) Office 365
2 113 (6.74%) Azure
3 74 (4.42%) AWS
4 39 (2.33%) SaaS
5 27 (1.61%) Power Platform
6 19 (1.13%) PaaS
7 16 (0.95%) Cloud Computing
7 16 (0.95%) Google Analytics
8 15 (0.89%) OneDrive
9 14 (0.84%) Azure Active Directory
9 14 (0.84%) IaaS
10 13 (0.78%) Amazon EC2
10 13 (0.78%) Amazon S3
10 13 (0.78%) Salesforce Service Cloud
10 13 (0.78%) Virtual Private Cloud
11 9 (0.54%) CloudFront
12 7 (0.42%) Data Lake Analytics
12 7 (0.42%) GCP
12 7 (0.42%) Serverless
12 7 (0.42%) Trello
Communications & Networking
1 125 (7.46%) Firewall
2 92 (5.49%) WAN
3 82 (4.89%) LAN
4 77 (4.59%) VPN
5 65 (3.88%) Skype
6 62 (3.70%) DNS
7 56 (3.34%) Network Security
8 52 (3.10%) TCP/IP
8 52 (3.10%) Wireless
9 51 (3.04%) Internet
10 49 (2.92%) MPLS
11 46 (2.74%) BGP
12 44 (2.63%) DHCP
13 42 (2.51%) OSPF
14 37 (2.21%) Unified Communications
14 37 (2.21%) VoIP
15 31 (1.85%) Cisco ASA
16 28 (1.67%) Ethernet
17 19 (1.13%) VLAN
18 18 (1.07%) Intranet
Database & Business Intelligence
1 70 (4.18%) SQL Server
2 32 (1.91%) Big Data
3 27 (1.61%) Power BI
4 25 (1.49%) SQL Server Integration Services
5 22 (1.31%) Hadoop
6 19 (1.13%) MySQL
7 18 (1.07%) Apache Hive
7 18 (1.07%) Data Warehouse
8 16 (0.95%) Oracle Database
9 15 (0.89%) Amazon RDS
9 15 (0.89%) Relational Database
9 15 (0.89%) SQL Server Reporting Services
10 13 (0.78%) BusinessObjects
10 13 (0.78%) SAP BW
11 12 (0.72%) RDBMS
11 12 (0.72%) SQL Server Analysis Services
12 10 (0.60%) Data Mining
12 10 (0.60%) Microsoft Analysis Services
12 10 (0.60%) Oracle Reports
12 10 (0.60%) Text Mining
Development Applications
1 83 (4.95%) JIRA
2 26 (1.55%) MSI
3 22 (1.31%) Jenkins
4 19 (1.13%) Git (software)
5 13 (0.78%) Visual Studio
6 9 (0.54%) Visual Studio Team System
6 9 (0.54%) VSS/SourceSafe
7 8 (0.48%) Selenium
8 7 (0.42%) InstallShield
9 5 (0.30%) CA Gen
10 4 (0.24%) ClearCase
10 4 (0.24%) ClearQuest
10 4 (0.24%) Sonatype Nexus
10 4 (0.24%) Team Foundation Server
11 3 (0.18%) Eclipse
11 3 (0.18%) gulp
11 3 (0.18%) Maven
11 3 (0.18%) Oracle Forms
11 3 (0.18%) Subversion
11 3 (0.18%) webpack
General
1 290 (17.30%) Finance
2 137 (8.17%) Telecoms
3 126 (7.52%) Public Sector
4 80 (4.77%) Banking
5 55 (3.28%) Legal
6 53 (3.16%) Marketing
7 43 (2.57%) Retail
8 30 (1.79%) Law
9 27 (1.61%) Back Office
10 25 (1.49%) Manufacturing
11 21 (1.25%) Local Government
12 20 (1.19%) Investment Banking
13 17 (1.01%) Military
14 16 (0.95%) Billing
15 15 (0.89%) Pharmaceutical
16 13 (0.78%) Publishing
17 11 (0.66%) Financial Institution
18 10 (0.60%) Advertising
19 9 (0.54%) Electronics
20 5 (0.30%) Aerospace
Job Titles
1 330 (19.69%) Service Manager
2 253 (15.10%) Delivery Manager
3 250 (14.92%) Analyst
4 231 (13.78%) Service Delivery Manager
5 101 (6.03%) Architect
6 80 (4.77%) Service Analyst
7 63 (3.76%) IT Manager
8 61 (3.64%) Consultant
8 61 (3.64%) Project Manager
9 58 (3.46%) Support Engineer
10 57 (3.40%) Network Engineer
11 49 (2.92%) Developer
11 49 (2.92%) Transition Manager
12 47 (2.80%) Business Analyst
13 45 (2.68%) Support Analyst
14 40 (2.39%) Service Transition Manager
15 33 (1.97%) IT Services Manager
16 32 (1.91%) 2nd Line Support
16 32 (1.91%) IT Support
16 32 (1.91%) Solutions Architect
Libraries, Frameworks & Software Standards
1 43 (2.57%) Web Services
1 43 (2.57%) XML
2 31 (1.85%) .NET
3 24 (1.43%) JSON
4 19 (1.13%) SOAP
5 18 (1.07%) Node.js
6 15 (0.89%) React
7 14 (0.84%) CSS
7 14 (0.84%) Kafka
8 13 (0.78%) Middleware
8 13 (0.78%) XSD
9 12 (0.72%) HTML
9 12 (0.72%) REST
9 12 (0.72%) SAP Fiori
10 11 (0.66%) AngularJS
11 10 (0.60%) 802.1X
11 10 (0.60%) TensorFlow
11 10 (0.60%) TIBCO EMS
12 9 (0.54%) Oracle Fusion
12 9 (0.54%) SAPUI5
Miscellaneous
1 180 (10.74%) Analytical Skills
2 87 (5.19%) User Experience
3 79 (4.71%) Management Information System
4 66 (3.94%) Self-Motivation
5 65 (3.88%) Data Centre
6 29 (1.73%) Public Cloud
7 28 (1.67%) NHS
8 24 (1.43%) Virtual Team
9 19 (1.13%) CMDB
10 15 (0.89%) Hybrid Cloud
11 14 (0.84%) Blackberry
11 14 (0.84%) Clustering
11 14 (0.84%) Driving Licence
12 12 (0.72%) Video Conferencing
13 10 (0.60%) Distributed Denial-of-Service
13 10 (0.60%) PKI
13 10 (0.60%) PMI
14 9 (0.54%) iPhone
14 9 (0.54%) Smartphone
15 8 (0.48%) Life Science
Operating Systems
1 292 (17.42%) Windows
2 111 (6.62%) Linux
3 103 (6.15%) Windows 10
4 78 (4.65%) Unix
5 72 (4.30%) Windows Server
6 63 (3.76%) Windows 7
7 52 (3.10%) Windows Server 2012
8 47 (2.80%) Windows Server 2008
9 22 (1.31%) Red Hat Enterprise Linux
10 18 (1.07%) Windows Server 2003
11 17 (1.01%) Windows XP
12 12 (0.72%) Ubuntu
13 11 (0.66%) Android
13 11 (0.66%) Mac OS
14 10 (0.60%) Apple iOS
15 7 (0.42%) CentOS
16 5 (0.30%) Debian
16 5 (0.30%) Windows 8
17 4 (0.24%) Solaris
18 3 (0.18%) AIX
Processes & Methodologies
1 649 (38.72%) ITIL
2 392 (23.39%) Service Management
3 368 (21.96%) Agile Software Development
4 216 (12.89%) Stakeholder Management
5 201 (11.99%) Project Management
6 186 (11.10%) Problem-Solving
7 177 (10.56%) Change Management
8 165 (9.84%) Project Delivery
9 162 (9.67%) DevOps
10 161 (9.61%) ITSM
11 143 (8.53%) Service Design
12 133 (7.94%) Incident Management
13 127 (7.58%) Continuous Improvement
14 124 (7.40%) Problem Management
15 115 (6.86%) Risk Management
16 111 (6.62%) Scrum
17 106 (6.32%) ITIL V3
18 94 (5.61%) Migration
18 94 (5.61%) PRINCE2
19 88 (5.25%) Service Delivery Management
Programming Languages
1 127 (7.58%) SQL
2 98 (5.85%) PowerShell
3 53 (3.16%) Python
4 39 (2.33%) C
5 37 (2.21%) Bash Shell
6 34 (2.03%) JavaScript
7 33 (1.97%) Java
8 20 (1.19%) C#
9 15 (0.89%) VB
10 13 (0.78%) ABAP
11 12 (0.72%) Perl
11 12 (0.72%) PHP
11 12 (0.72%) Ruby
11 12 (0.72%) VBA
12 11 (0.66%) Korn
13 9 (0.54%) C++
13 9 (0.54%) T-SQL
13 9 (0.54%) VBScript
14 7 (0.42%) R
15 6 (0.36%) SAPscript
Qualifications
1 263 (15.69%) Security Cleared
2 163 (9.73%) SC Cleared
3 141 (8.41%) Degree
4 98 (5.85%) ITIL Certification
5 88 (5.25%) Cisco Certification
6 83 (4.95%) DV Cleared
7 62 (3.70%) CCNA
8 54 (3.22%) CCNP
9 33 (1.97%) Microsoft Certification
10 32 (1.91%) BPSS Clearance
11 24 (1.43%) CISSP
12 23 (1.37%) CCDP
13 22 (1.31%) ITIL Foundation Certificate
14 21 (1.25%) CCIE
15 19 (1.13%) MCSE
16 17 (1.01%) BC Cleared
17 16 (0.95%) CESG Certified Professional
17 16 (0.95%) PMI Certification
18 14 (0.84%) HNC
19 13 (0.78%) PRINCE2 Certification
Quality Assurance & Compliance
1 222 (13.25%) SLA
2 58 (3.46%) QA
3 31 (1.85%) ISO/IEC 27001
4 24 (1.43%) PMO
5 13 (0.78%) COBIT
5 13 (0.78%) GDPR
6 8 (0.48%) Data Quality
6 8 (0.48%) ISO/IEC 20000
7 7 (0.42%) RMADS
8 6 (0.36%) JSP 440
8 6 (0.36%) PCI DSS
8 6 (0.36%) Sarbanes-Oxley
9 4 (0.24%) GxP
10 2 (0.12%) Disclosure Scotland
10 2 (0.12%) HL7
10 2 (0.12%) ISAE 3402
10 2 (0.12%) ISO 9001
10 2 (0.12%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
10 2 (0.12%) NIST
10 2 (0.12%) SSAE 16
System Software
1 158 (9.43%) Active Directory
2 67 (4.00%) VMware Infrastructure
3 41 (2.45%) Hyper-V
4 30 (1.79%) Docker
5 28 (1.67%) XenApp
6 26 (1.55%) Microsoft App-V
7 24 (1.43%) VMware ESXi
8 18 (1.07%) XenDesktop
9 15 (0.89%) Virtual Desktop
10 14 (0.84%) vSphere
11 10 (0.60%) VMware NSX
12 9 (0.54%) Firmware
13 6 (0.36%) DFS Replication
14 5 (0.30%) LXC
14 5 (0.30%) ProxySG
14 5 (0.30%) Virtual Machines
15 4 (0.24%) BitLocker
15 4 (0.24%) Virtual Servers
15 4 (0.24%) VMware Server
15 4 (0.24%) VMware Workstation
Systems Management
1 76 (4.53%) SCCM
2 22 (1.31%) Ansible
3 15 (0.89%) Kubernetes
3 15 (0.89%) Opscode Chef
4 14 (0.84%) SCOM
4 14 (0.84%) WSUS
5 12 (0.72%) Control-M
5 12 (0.72%) Microsoft Intune
5 12 (0.72%) vRealize
6 11 (0.66%) NetIQ Identity Manager
7 10 (0.60%) NetBackup
8 9 (0.54%) Puppet
8 9 (0.54%) Single Sign-On
9 8 (0.48%) HAProxy
9 8 (0.48%) Symantec Endpoint Protection
10 7 (0.42%) Backup Exec
11 6 (0.36%) SCVMM
12 5 (0.30%) Microsoft Clustering
12 5 (0.30%) Nagios
12 5 (0.30%) SafeCom
Vendors
1 299 (17.84%) Microsoft
2 141 (8.41%) Cisco
3 107 (6.38%) VMware
4 96 (5.73%) Oracle
5 89 (5.31%) SAP
6 57 (3.40%) Citrix
7 50 (2.98%) ServiceNow
8 43 (2.57%) Salesforce.com
9 42 (2.51%) F5
10 40 (2.39%) HP
11 39 (2.33%) IBM
11 39 (2.33%) Juniper
12 36 (2.15%) Remedy
13 30 (1.79%) Dell
14 27 (1.61%) BMC
14 27 (1.61%) Informatica
15 26 (1.55%) Apple
16 22 (1.31%) CheckPoint
16 22 (1.31%) Google
16 22 (1.31%) NetApp