Period
to 21 May 2018

The following table provides summary statistics for contract job vacancies with a requirement for Service Delivery skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Delivery over the 6 months to 21 May 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Services Delivery
UK
6 months to
21 May 2018
Same period 2017 Same period 2016
Rank 154 132 99
Rank change year-on-year -22 -33 -11
Contract jobs citing Service Delivery 1,820 1,762 2,438
As % of all contract IT jobs advertised in the UK 1.81% 1.96% 2.31%
As % of the Processes & Methodologies category 2.11% 2.31% 2.75%
Number of daily rates quoted 1,087 1,098 1,515
UK median daily rate £438 £425 £400
Median daily rate % change year-on-year +2.94% +6.25% +2.56%
10th Percentile £200 £251 £220
90th Percentile £600 £598 £588
UK excluding London median daily rate £415 £400 £385
% change year-on-year +3.75% +3.90% +2.67%
Number of hourly rates quoted 105 61 90
UK median hourly rate £15.25 £17.50 £21.25
Median hourly rate % change year-on-year -12.89% -17.65% +25.00%
10th Percentile £10.50 £8.41 £11.20
90th Percentile £40.00 £33.00 £48.12
UK excluding London median hourly rate £14.25 £16.00 £21.50
% change year-on-year -10.94% -25.58% +34.38%

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Contract vacancies with a requirement for process or methodology skills 86,297 76,245 88,684
As % of all contract IT jobs advertised in the UK 85.73% 84.63% 84.00%
Number of daily rates quoted 56,940 50,019 58,259
UK median daily rate £450 £438 £425
Median daily rate % change year-on-year +2.86% +2.94% +6.25%
10th Percentile £300 £275 £263
90th Percentile £638 £625 £606
UK excluding London median daily rate £425 £400 £400
% change year-on-year +6.13% - +6.67%
Number of hourly rates quoted 2,268 2,079 2,320
UK median hourly rate £22.00 £25.00 £25.00
Median hourly rate % change year-on-year -12.00% - +19.05%
10th Percentile £11.17 £11.46 £11.63
90th Percentile £50.00 £52.50 £50.59
UK excluding London median hourly rate £20.50 £25.00 £26.92
% change year-on-year -18.00% -7.11% +22.34%

Service Delivery
Job Vacancy Trend

Job postings citing Service Delivery as a percentage of all IT jobs advertised.

Job vacancy trend for Service Delivery in the UK

Service Delivery
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Delivery.

Contractor daily rate trend for Service Delivery in the UK

Service Delivery
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Service Delivery over the 6 months to 21 May 2018.

Contractor daily rate histogram for Service Delivery in the UK

Service Delivery
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Delivery.

Contractor hourly rate trend for Service Delivery in the UK

Service Delivery
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing Service Delivery over the 6 months to 21 May 2018.

Contractor hourly rate histogram for Service Delivery in the UK

Service Delivery
Top 15 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Delivery within the UK over the 6 months to 21 May 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -16 1,683 £450 +5.88% 416
UK excluding London -18 1,131 £415 +3.75% 333
London -28 643 £475 +2.98% 117
South East -13 381 £438 +2.94% 107
Midlands +39 250 £414 -2.59% 53
North of England -22 234 £375 -6.25% 72
West Midlands +25 170 £413 -7.30% 32
North West -8 101 £375 - 36
South West -14 87 £420 +6.33% 32
East Midlands +21 78 £415 -3.49% 21
Scotland -19 78 £363 -14.00% 22
East of England -32 76 £425 +13.33% 35
Yorkshire -34 73 £475 +11.76% 26
North East +5 60 £300 -25.00% 10
Wales -28 26 £370 +5.71% 9

For the 6 months to 21 May 2018, IT contractor jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads with a requirement for Service Delivery.

1 692 (38.02%) ITIL
2 425 (23.35%) Finance
2 425 (23.35%) Agile Software Development
3 375 (20.60%) Project Management
4 364 (20.00%) Windows
5 336 (18.46%) Service Management
6 332 (18.24%) Microsoft
7 303 (16.65%) Security Cleared
8 224 (12.31%) SC Cleared
9 221 (12.14%) Stakeholder Management
10 212 (11.65%) Problem-Solving
11 178 (9.78%) Change Management
12 177 (9.73%) SLA
13 175 (9.62%) Cisco
14 174 (9.56%) Active Directory
15 166 (9.12%) Service Design
16 164 (9.01%) Degree
17 163 (8.96%) Analytical Skills
18 155 (8.52%) Incident Management
19 148 (8.13%) Microsoft Office
20 144 (7.91%) Problem Management
21 143 (7.86%) Management Information System
22 140 (7.69%) VMware
23 134 (7.36%) ITSM
24 129 (7.09%) ITIL V3
25 128 (7.03%) Migration
26 123 (6.76%) Windows Server
27 121 (6.65%) Continuous Improvement
28 120 (6.59%) PRINCE2
29 116 (6.37%) Scrum

Service Delivery
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 53 (2.91%) SharePoint
2 49 (2.69%) IIS
3 35 (1.92%) MS Exchange
4 24 (1.32%) Confluence
5 21 (1.15%) Skype for Business
6 19 (1.04%) CMS
7 17 (0.93%) OpenStack
8 16 (0.88%) Documentum
9 12 (0.66%) Exchange Server 2010
10 11 (0.60%) Apache
10 11 (0.60%) SharePoint Server
11 7 (0.38%) SAS
12 6 (0.33%) Blackberry Enterprise Server
13 5 (0.27%) Exchange Server 2013
13 5 (0.27%) Tuxedo
14 4 (0.22%) TPMS
15 3 (0.16%) Elasticsearch
15 3 (0.16%) Exchange Server 2003
15 3 (0.16%) JBoss
15 3 (0.16%) SharePoint 2013
Applications
1 148 (8.13%) Microsoft Office
2 60 (3.30%) Microsoft Excel
3 49 (2.69%) Microsoft Project
4 35 (1.92%) Microsoft PowerPoint
5 31 (1.70%) MS Visio
6 7 (0.38%) InfoPath
7 4 (0.22%) Spreadsheet
8 1 (0.055%) AutoCAD
8 1 (0.055%) Maya
8 1 (0.055%) S-PLUS
Business Applications
1 10 (0.55%) Remedy ITSM
2 9 (0.49%) Dynamics CRM
3 5 (0.27%) Oracle EBS
3 5 (0.27%) Oracle EBS R12
3 5 (0.27%) Oracle Financials
3 5 (0.27%) SAP CO
3 5 (0.27%) SAP FI
3 5 (0.27%) SAP FI/CO
4 4 (0.22%) Salesforce.com CRM
4 4 (0.22%) SAP ERP
4 4 (0.22%) SAP MM
5 3 (0.16%) Oracle BPM
5 3 (0.16%) Oracle General Ledger
5 3 (0.16%) Sonata
5 3 (0.16%) Workfront
6 2 (0.11%) Dynamics AX
6 2 (0.11%) SAP HCM
6 2 (0.11%) SAP HR
6 2 (0.11%) SAP Oil and Gas
6 2 (0.11%) Unit4 Business World
Cloud Services
1 98 (5.38%) Amazon AWS
2 96 (5.27%) Office 365
3 88 (4.84%) Microsoft Azure
4 33 (1.81%) Cloud Computing
5 32 (1.76%) SaaS
6 22 (1.21%) PaaS
7 21 (1.15%) IaaS
8 11 (0.60%) OneDrive
9 9 (0.49%) Yammer
10 8 (0.44%) G Suite
11 7 (0.38%) Dynamics 365
11 7 (0.38%) SuccessFactors
12 5 (0.27%) BrowserStack
13 4 (0.22%) Azure Active Directory
13 4 (0.22%) GitHub
13 4 (0.22%) iTunes
13 4 (0.22%) Veeva
14 2 (0.11%) Lucidchart
14 2 (0.11%) NuGet
15 1 (0.055%) OpenShift
Communications & Networking
1 109 (5.99%) Firewall
2 94 (5.16%) WAN
3 90 (4.95%) LAN
4 81 (4.45%) DNS
5 74 (4.07%) SAN
5 74 (4.07%) VPN
6 68 (3.74%) DHCP
7 50 (2.75%) Wireless
8 49 (2.69%) Internet
9 41 (2.25%) MPLS
9 41 (2.25%) TCP/IP
10 34 (1.87%) Cisco ASA
11 31 (1.70%) BGP
12 30 (1.65%) VoIP
13 29 (1.59%) SMS
14 26 (1.43%) NetScaler
15 25 (1.37%) Network Security
16 23 (1.26%) Cisco Nexus
16 23 (1.26%) OSPF
17 18 (0.99%) Unified Communications
Database & Business Intelligence
1 75 (4.12%) SQL Server
2 18 (0.99%) Oracle Database
2 18 (0.99%) SQL Server 2012
3 17 (0.93%) Power BI
4 13 (0.71%) SQL Server 2008
5 11 (0.60%) NoSQL
6 10 (0.55%) SQL Server Integration Services
6 10 (0.55%) SQL Server Reporting Services
7 9 (0.49%) Relational Database
8 8 (0.44%) Data Warehouse
8 8 (0.44%) MySQL
9 7 (0.38%) Big Data
9 7 (0.38%) GIS
9 7 (0.38%) SQL Server 2016
10 6 (0.33%) Azure SQL Database
10 6 (0.33%) MongoDB
10 6 (0.33%) OLTP
10 6 (0.33%) PostgreSQL
11 5 (0.27%) Oracle Database 11g
11 5 (0.27%) SQL Server Analysis Services
Development Applications
1 54 (2.97%) JIRA
2 36 (1.98%) Jenkins
3 33 (1.81%) Git (software)
4 19 (1.04%) Team Foundation Server
5 15 (0.82%) Visual Studio
6 10 (0.55%) MSI
6 10 (0.55%) Octopus Deploy
6 10 (0.55%) Zephyr
7 9 (0.49%) Cucumber
7 9 (0.49%) TeamCity
8 6 (0.33%) Jasmine
8 6 (0.33%) WebDriver
9 5 (0.27%) GitLab
9 5 (0.27%) Maven
9 5 (0.27%) Selenium
9 5 (0.27%) SQL Server Management Studio (SSMS)
9 5 (0.27%) TestPartner
9 5 (0.27%) WinDbg
10 4 (0.22%) AdminStudio
10 4 (0.22%) Subversion
General
1 425 (23.35%) Finance
2 96 (5.27%) Telecoms
3 91 (5.00%) Retail
4 84 (4.62%) Banking
5 73 (4.01%) Legal
6 35 (1.92%) Marketing
7 33 (1.81%) Manufacturing
8 26 (1.43%) Law
9 21 (1.15%) Investment Banking
10 18 (0.99%) Back Office
11 13 (0.71%) Publishing
12 12 (0.66%) Pharmaceutical
13 10 (0.55%) Billing
13 10 (0.55%) Local Government
13 10 (0.55%) Military
14 9 (0.49%) German Language
15 8 (0.44%) Financial Institution
16 7 (0.38%) Electronics
17 6 (0.33%) Automotive
17 6 (0.33%) French Language
Job Titles
1 258 (14.18%) Service Manager
2 234 (12.86%) Analyst
3 211 (11.59%) Delivery Manager
4 173 (9.51%) Services Delivery Manager
5 138 (7.58%) Architect
6 121 (6.65%) Project Manager
7 93 (5.11%) Service Analyst
8 69 (3.79%) Consultant
8 69 (3.79%) IT Manager
9 68 (3.74%) Support Engineer
10 61 (3.35%) Network Engineer
11 58 (3.19%) Service Desk Analyst
12 55 (3.02%) Developer
12 55 (3.02%) ITIL Manager
13 48 (2.64%) Business Analyst
14 46 (2.53%) Transition Manager
15 43 (2.36%) ITIL Service Manager
16 42 (2.31%) IT Services Manager
17 40 (2.20%) Scrum Master
17 40 (2.20%) Support Analyst
Libraries, Frameworks & Software Standards
1 48 (2.64%) Web Services
2 46 (2.53%) Middleware
3 44 (2.42%) .NET
4 34 (1.87%) XML
5 27 (1.48%) HTML
6 24 (1.32%) REST
7 20 (1.10%) AngularJS
8 18 (0.99%) CSS
9 15 (0.82%) HTML5
10 13 (0.71%) .NET Framework
11 12 (0.66%) LDAP
12 11 (0.60%) JSON
12 11 (0.60%) Velocity
13 10 (0.55%) jQuery
14 9 (0.49%) Spring
15 8 (0.44%) ASP.NET
15 8 (0.44%) Oracle Fusion
15 8 (0.44%) Twitter Bootstrap
16 7 (0.38%) EDI
16 7 (0.38%) Node.js
Miscellaneous
1 163 (8.96%) Analytical Skills
2 143 (7.86%) Management Information System
3 88 (4.84%) Data Centre
4 52 (2.86%) Self-Motivation
5 42 (2.31%) Computer Science
6 36 (1.98%) User Experience
7 32 (1.76%) Virtual Team
8 29 (1.59%) NHS
9 23 (1.26%) Clustering
10 22 (1.21%) Blackberry
11 21 (1.15%) CMDB
12 20 (1.10%) Public Cloud
13 17 (0.93%) Enterprise Software
13 17 (0.93%) Mainframe
13 17 (0.93%) PMI
13 17 (0.93%) Video Conferencing
14 15 (0.82%) iPhone
15 13 (0.71%) Driving Licence
16 12 (0.66%) Fat Client
16 12 (0.66%) Thin Client
Operating Systems
1 364 (20.00%) Windows
2 123 (6.76%) Windows Server
3 100 (5.49%) Linux
4 96 (5.27%) Windows Server 2008
5 80 (4.40%) Unix
6 71 (3.90%) Windows 7
6 71 (3.90%) Windows Server 2012
7 60 (3.30%) Windows 10
8 39 (2.14%) Solaris
9 34 (1.87%) Red Hat Enterprise Linux
10 31 (1.70%) Windows Server 2003
11 29 (1.59%) Android
12 18 (0.99%) Apple iOS
13 16 (0.88%) Windows XP
14 14 (0.77%) Windows 8
15 12 (0.66%) AIX
16 10 (0.55%) Mac OS X
16 10 (0.55%) Ubuntu
16 10 (0.55%) Windows Vista
17 9 (0.49%) Windows 2000
Processes & Methodologies
1 692 (38.02%) ITIL
2 425 (23.35%) Agile Software Development
3 375 (20.60%) Project Management
4 336 (18.46%) Service Management
5 221 (12.14%) Stakeholder Management
6 212 (11.65%) Problem-Solving
7 178 (9.78%) Change Management
8 166 (9.12%) Service Design
9 155 (8.52%) Incident Management
10 144 (7.91%) Problem Management
11 134 (7.36%) ITSM
12 129 (7.09%) ITIL V3
13 128 (7.03%) Migration
14 121 (6.65%) Continuous Improvement
15 120 (6.59%) PRINCE2
16 116 (6.37%) Scrum
17 110 (6.04%) Coaching
18 109 (5.99%) Mentoring
19 96 (5.27%) Risk Management
20 81 (4.45%) DevOps
Programming Languages
1 94 (5.16%) SQL
2 79 (4.34%) Java
3 61 (3.35%) PowerShell
4 43 (2.36%) Python
5 38 (2.09%) JavaScript
6 37 (2.03%) C#
7 21 (1.15%) Perl
8 19 (1.04%) Shell Script
9 15 (0.82%) C
10 13 (0.71%) Bash Shell
11 11 (0.60%) PHP
11 11 (0.60%) Ruby
12 9 (0.49%) T-SQL
13 8 (0.44%) C++
13 8 (0.44%) VBA
14 6 (0.33%) PL/SQL
14 6 (0.33%) VB
15 5 (0.27%) COBOL
15 5 (0.27%) VBScript
16 4 (0.22%) AWK
Qualifications
1 303 (16.65%) Security Cleared
2 224 (12.31%) SC Cleared
3 164 (9.01%) Degree
4 82 (4.51%) ITIL Certification
5 66 (3.63%) Cisco Certification
6 50 (2.75%) DV Cleared
7 47 (2.58%) CCNP
8 37 (2.03%) CCNA
9 35 (1.92%) MCP
9 35 (1.92%) Microsoft Certification
10 29 (1.59%) BPSS Clearance
11 28 (1.54%) ITIL Foundation Certificate
11 28 (1.54%) PMI Certification
12 27 (1.48%) Computer Science Degree
12 27 (1.48%) PRINCE2 Practitioner
13 23 (1.26%) PMP
14 20 (1.10%) CISSP
15 19 (1.04%) MCSE
16 15 (0.82%) ISEB
16 15 (0.82%) Master's Degree
Quality Assurance & Compliance
1 177 (9.73%) SLA
2 43 (2.36%) PMO
3 36 (1.98%) QA
4 25 (1.37%) GDPR
5 20 (1.10%) Sarbanes-Oxley
6 18 (0.99%) ISO/IEC 27001
7 14 (0.77%) PCI DSS
8 11 (0.60%) Disclosure Scotland
9 10 (0.55%) COBIT
9 10 (0.55%) ISO/IEC 20000
10 6 (0.33%) Data Quality
11 5 (0.27%) P3O
12 4 (0.22%) ISO/IEC 19770
13 3 (0.16%) GxP
13 3 (0.16%) PMBOK
14 2 (0.11%) GMP
14 2 (0.11%) ISO 9001
14 2 (0.11%) MiFID
14 2 (0.11%) PSD2
14 2 (0.11%) SEPA
System Software
1 174 (9.56%) Active Directory
2 107 (5.88%) VMware Infrastructure
3 36 (1.98%) XenApp
4 32 (1.76%) XenDesktop
5 31 (1.70%) vSphere
6 28 (1.54%) VMware ESXi
7 26 (1.43%) Hyper-V
8 18 (0.99%) Docker
9 15 (0.82%) Firmware
9 15 (0.82%) Virtual Machines
10 11 (0.60%) Microsoft App-V
10 11 (0.60%) Virtual Desktop
11 9 (0.49%) VMware Workstation
12 6 (0.33%) ProxySG
12 6 (0.33%) Veritas Cluster Server
13 4 (0.22%) NFS
13 4 (0.22%) Terminal Server
13 4 (0.22%) Veritas File System
14 3 (0.16%) Oracle RAC
14 3 (0.16%) VMware Server
Systems Management
1 58 (3.19%) SCCM
2 28 (1.54%) Puppet
3 23 (1.26%) SCOM
4 22 (1.21%) Ansible
5 13 (0.71%) Opscode Chef
6 10 (0.55%) Salt
6 10 (0.55%) vCenter Server
7 9 (0.49%) EMC NetWorker
7 9 (0.49%) Single Sign-On
7 9 (0.49%) WSUS
8 8 (0.44%) Microsoft Intune
8 8 (0.44%) NetBackup
8 8 (0.44%) Oracle Enterprise Manager
8 8 (0.44%) SCOrch
8 8 (0.44%) Tivoli Storage Manager
9 6 (0.33%) HP ALM
9 6 (0.33%) Marathon
9 6 (0.33%) Mesos
9 6 (0.33%) SnapMirror
9 6 (0.33%) SnapVault
Vendors
1 332 (18.24%) Microsoft
2 175 (9.62%) Cisco
3 140 (7.69%) VMware
4 106 (5.82%) Citrix
5 94 (5.16%) SAP
6 83 (4.56%) Oracle
7 67 (3.68%) ServiceNow
8 59 (3.24%) HP
9 58 (3.19%) NetApp
10 40 (2.20%) Juniper
11 38 (2.09%) F5
12 35 (1.92%) IBM
12 35 (1.92%) Red Hat
13 29 (1.59%) Apple
13 29 (1.59%) Ivanti
14 23 (1.26%) Remedy
15 22 (1.21%) CheckPoint
16 21 (1.15%) Brocade
16 21 (1.15%) Sun
17 20 (1.10%) SolarWinds