Period
to 16 August 2018

The following table provides summary statistics for contract job vacancies with a requirement for Service Delivery skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Delivery over the 6 months to 16 August 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Services Delivery
UK
6 months to
16 Aug 2018
Same period 2017 Same period 2016
Rank 146 133 100
Rank change year-on-year -13 -33 +4
Contract jobs citing Service Delivery 1,843 1,850 2,564
As % of all contract IT jobs advertised in the UK 1.80% 1.93% 2.35%
As % of the Processes & Methodologies category 2.09% 2.26% 2.77%
Number of daily rates quoted 1,071 1,111 1,621
UK median daily rate £450 £425 £401
Median daily rate % change year-on-year +5.88% +6.12% +0.13%
10th Percentile £195 £263 £224
90th Percentile £613 £600 £600
UK excluding London median daily rate £420 £425 £375
% change year-on-year -1.18% +13.33% -6.25%
Number of hourly rates quoted 98 81 99
UK median hourly rate £15.25 £16.00 £21.00
Median hourly rate % change year-on-year -4.69% -23.81% +21.74%
10th Percentile £11.18 £9.25 £11.25
90th Percentile £38.75 £34.50 £36.00
UK excluding London median hourly rate £15.00 £15.50 £23.00
% change year-on-year -3.23% -32.61% +33.33%

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Contract vacancies with a requirement for process or methodology skills 88,210 81,843 92,507
As % of all contract IT jobs advertised in the UK 86.23% 85.54% 84.86%
Number of daily rates quoted 58,214 53,662 61,020
UK median daily rate £450 £450 £425
Median daily rate % change year-on-year - +5.88% +6.25%
10th Percentile £300 £275 £263
90th Percentile £638 £625 £600
UK excluding London median daily rate £425 £400 £400
% change year-on-year +6.25% - +6.67%
Number of hourly rates quoted 2,373 2,071 2,299
UK median hourly rate £21.00 £24.49 £23.50
Median hourly rate % change year-on-year -14.23% +4.19% +8.47%
10th Percentile £11.18 £11.41 £11.25
90th Percentile £50.00 £50.25 £48.00
UK excluding London median hourly rate £20.00 £24.75 £24.00
% change year-on-year -19.19% +3.13% +9.94%

Service Delivery
Job Vacancy Trend

Job postings citing Service Delivery as a percentage of all IT jobs advertised.

Job vacancy trend for Service Delivery in the UK

Service Delivery
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Delivery.

Contractor daily rate trend for Service Delivery in the UK

Service Delivery
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Service Delivery over the 6 months to 16 August 2018.

Contractor daily rate histogram for Service Delivery in the UK

Service Delivery
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Delivery.

Contractor hourly rate trend for Service Delivery in the UK

Service Delivery
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing Service Delivery over the 6 months to 16 August 2018.

Contractor hourly rate histogram for Service Delivery in the UK

Service Delivery
Top 17 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Delivery within the UK over the 6 months to 16 August 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -22 1,702 £450 +3.45% 437
UK excluding London -9 1,192 £420 -1.18% 338
London -31 604 £475 +5.56% 141
South East -27 392 £423 -0.47% 83
Midlands +12 240 £450 - 60
North of England +7 237 £413 -2.94% 90
West Midlands +12 194 £463 +2.78% 44
East of England -2 113 £375 - 44
South West -4 107 £420 +5.00% 19
North West -14 102 £393 +4.67% 42
Scotland -7 88 £375 +5.63% 27
Yorkshire +9 84 £475 +11.76% 37
North East 0 50 £365 -8.75% 11
East Midlands -21 46 £414 -10.49% 15
Wales -37 14 £370 +5.71% 14
Northern Ireland +29 1 £450 +20.00%
Channel Islands - 1 - - 1

For the 6 months to 16 August 2018, IT contractor jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads with a requirement for Service Delivery.

1 679 (36.84%) ITIL
2 458 (24.85%) Agile Software Development
3 401 (21.76%) Finance
4 388 (21.05%) Service Management
5 370 (20.08%) Project Management
6 353 (19.15%) Microsoft
7 346 (18.77%) Windows
8 266 (14.43%) Security Cleared
9 226 (12.26%) Stakeholder Management
10 223 (12.10%) Problem-Solving
11 196 (10.63%) Change Management
12 192 (10.42%) SC Cleared
13 191 (10.36%) SLA
14 181 (9.82%) Active Directory
15 177 (9.60%) Cisco
16 161 (8.74%) VMware
17 159 (8.63%) Service Design
18 149 (8.08%) Incident Management
19 146 (7.92%) Scrum
20 140 (7.60%) Microsoft Office
20 140 (7.60%) Analytical Skills
21 136 (7.38%) Management Information System
22 135 (7.33%) ITSM
23 134 (7.27%) PRINCE2
24 132 (7.16%) ITIL V3
25 129 (7.00%) Degree
26 121 (6.57%) Firewall
27 119 (6.46%) VMware Infrastructure
28 117 (6.35%) Amazon AWS
28 117 (6.35%) Coaching

Service Delivery
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 64 (3.47%) SharePoint
2 41 (2.22%) MS Exchange
3 39 (2.12%) IIS
4 37 (2.01%) Confluence
5 25 (1.36%) Skype for Business
6 22 (1.19%) OpenStack
7 19 (1.03%) Documentum
8 13 (0.71%) CMS
8 13 (0.71%) Exchange Server 2010
9 12 (0.65%) Apache
9 12 (0.65%) SharePoint 2013
9 12 (0.65%) SharePoint Server
10 9 (0.49%) Apache Spark
10 9 (0.49%) Exchange Server 2013
10 9 (0.49%) SharePoint 2010
10 9 (0.49%) WebLogic
11 8 (0.43%) Blackberry Enterprise Server
11 8 (0.43%) Elasticsearch
11 8 (0.43%) JBoss
11 8 (0.43%) Oracle SOA Suite
Applications
1 140 (7.60%) Microsoft Office
2 73 (3.96%) Microsoft Excel
3 41 (2.22%) Microsoft Project
4 35 (1.90%) MS Visio
5 28 (1.52%) Microsoft PowerPoint
6 8 (0.43%) Spreadsheet
7 1 (0.054%) AutoCAD
Business Applications
1 16 (0.87%) Dynamics CRM
2 14 (0.76%) Dynamics AX
3 12 (0.65%) Remedy ITSM
4 8 (0.43%) SAP HR
5 7 (0.38%) Oracle EBS
6 6 (0.33%) Oracle EBS R12
6 6 (0.33%) Oracle Financials
7 5 (0.27%) SAP CO
7 5 (0.27%) SAP FI
7 5 (0.27%) SAP FI/CO
8 4 (0.22%) Oracle Applications
8 4 (0.22%) Oracle Retail
8 4 (0.22%) SAP ERP
8 4 (0.22%) SAP MM
9 3 (0.16%) Global One
9 3 (0.16%) Oracle BPM
9 3 (0.16%) Oracle CRM
9 3 (0.16%) Oracle ERP
9 3 (0.16%) Oracle General Ledger
10 2 (0.11%) SAP HCM
Cloud Services
1 117 (6.35%) Amazon AWS
2 95 (5.15%) Microsoft Azure
3 89 (4.83%) Office 365
4 40 (2.17%) Cloud Computing
5 37 (2.01%) SaaS
6 31 (1.68%) IaaS
7 28 (1.52%) PaaS
8 9 (0.49%) Azure Active Directory
9 8 (0.43%) SuccessFactors
10 7 (0.38%) G Suite
11 6 (0.33%) AWS CloudFormation
11 6 (0.33%) GitHub
11 6 (0.33%) OneDrive
12 5 (0.27%) iTunes
13 4 (0.22%) Amazon CloudWatch
13 4 (0.22%) Salesforce Service Cloud
14 2 (0.11%) AWS CloudTrail
14 2 (0.11%) Lucidchart
14 2 (0.11%) Serverless
14 2 (0.11%) Veeva
Communications & Networking
1 121 (6.57%) Firewall
2 106 (5.75%) WAN
3 103 (5.59%) LAN
4 77 (4.18%) SAN
5 68 (3.69%) DNS
6 66 (3.58%) VPN
7 53 (2.88%) DHCP
8 48 (2.60%) Internet
9 46 (2.50%) Network Security
10 39 (2.12%) TCP/IP
11 37 (2.01%) MPLS
12 35 (1.90%) Wireless
13 32 (1.74%) BGP
13 32 (1.74%) SMS
14 28 (1.52%) VoIP
15 27 (1.47%) OSPF
16 24 (1.30%) Cisco ASA
16 24 (1.30%) Skype
17 21 (1.14%) Cisco IOS
17 21 (1.14%) VLAN
Database & Business Intelligence
1 76 (4.12%) SQL Server
2 36 (1.95%) Oracle Database
3 16 (0.87%) SQL Server 2012
4 14 (0.76%) Big Data
4 14 (0.76%) Power BI
5 12 (0.65%) Data Warehouse
5 12 (0.65%) Oracle Reports
6 11 (0.60%) Hadoop
6 11 (0.60%) NoSQL
7 9 (0.49%) Apache Hive
7 9 (0.49%) MySQL
7 9 (0.49%) Relational Database
8 8 (0.43%) GIS
8 8 (0.43%) MS Access
8 8 (0.43%) Oracle Database 11g
8 8 (0.43%) SQL Server 2008
9 7 (0.38%) Oracle Database 12c
10 6 (0.33%) OLTP
10 6 (0.33%) Oracle ODI
10 6 (0.33%) SQL Server Integration Services
Development Applications
1 54 (2.93%) JIRA
2 40 (2.17%) Jenkins
3 35 (1.90%) Git (software)
4 14 (0.76%) Maven
5 11 (0.60%) Atlassian Bamboo
6 10 (0.54%) Team Foundation Server
7 9 (0.49%) MSI
8 8 (0.43%) Sonatype Nexus
8 8 (0.43%) Visual Studio
9 7 (0.38%) Subversion
10 6 (0.33%) AdminStudio
10 6 (0.33%) Cucumber
10 6 (0.33%) Octopus Deploy
10 6 (0.33%) TeamCity
11 4 (0.22%) Oracle Forms
11 4 (0.22%) Selenium
11 4 (0.22%) SQL Server Management Studio (SSMS)
11 4 (0.22%) Visual Studio Team System
12 3 (0.16%) SonarQube
12 3 (0.16%) WebDriver
General
1 401 (21.76%) Finance
2 100 (5.43%) Telecoms
3 87 (4.72%) Banking
3 87 (4.72%) Retail
4 67 (3.64%) Legal
5 29 (1.57%) Marketing
6 24 (1.30%) Law
7 21 (1.14%) Publishing
8 16 (0.87%) Manufacturing
9 14 (0.76%) Investment Banking
10 12 (0.65%) Billing
10 12 (0.65%) Financial Institution
11 11 (0.60%) Local Government
12 9 (0.49%) Corporate Banking
12 9 (0.49%) Pharmaceutical
13 8 (0.43%) Electronics
13 8 (0.43%) Military
14 7 (0.38%) German Language
15 6 (0.33%) Advertising
16 5 (0.27%) Automotive
Job Titles
1 309 (16.77%) Service Manager
2 240 (13.02%) Analyst
3 238 (12.91%) Delivery Manager
4 217 (11.77%) Services Delivery Manager
5 154 (8.36%) Project Manager
6 121 (6.57%) Architect
7 86 (4.67%) IT Manager
8 83 (4.50%) Service Analyst
9 77 (4.18%) Developer
10 68 (3.69%) Business Analyst
11 55 (2.98%) Support Engineer
12 54 (2.93%) Network Engineer
13 53 (2.88%) Service Desk Analyst
14 52 (2.82%) Technical Manager
15 50 (2.71%) IT Services Manager
16 49 (2.66%) Solutions Architect
17 47 (2.55%) Support Analyst
18 41 (2.22%) Administrator
19 39 (2.12%) Consultant
19 39 (2.12%) Desktop Support
Libraries, Frameworks & Software Standards
1 58 (3.15%) Web Services
2 57 (3.09%) Middleware
3 39 (2.12%) XML
4 32 (1.74%) .NET
5 27 (1.47%) Spring
6 26 (1.41%) HTML
7 22 (1.19%) AngularJS
8 21 (1.14%) LDAP
8 21 (1.14%) REST
9 20 (1.09%) CSS
9 20 (1.09%) Spring Boot
10 19 (1.03%) Velocity
11 17 (0.92%) Kafka
12 15 (0.81%) jQuery
12 15 (0.81%) JSON
12 15 (0.81%) Oracle Fusion
13 13 (0.71%) HTML5
14 11 (0.60%) .NET Framework
14 11 (0.60%) ASP.NET
15 9 (0.49%) SOAP
Miscellaneous
1 140 (7.60%) Analytical Skills
2 136 (7.38%) Management Information System
3 89 (4.83%) Data Centre
4 82 (4.45%) Self-Motivation
5 51 (2.77%) User Experience
6 39 (2.12%) Virtual Team
7 26 (1.41%) NHS
8 23 (1.25%) Blackberry
8 23 (1.25%) Computer Science
8 23 (1.25%) Enterprise Software
8 23 (1.25%) Fat Client
8 23 (1.25%) Thin Client
8 23 (1.25%) Video Conferencing
9 20 (1.09%) CMDB
10 17 (0.92%) Driving Licence
11 14 (0.76%) Private Cloud
11 14 (0.76%) Public Cloud
12 13 (0.71%) PMI
13 12 (0.65%) Cyberthreat
13 12 (0.65%) Mobile App
Operating Systems
1 346 (18.77%) Windows
2 115 (6.24%) Linux
3 109 (5.91%) Windows Server
4 98 (5.32%) Unix
5 78 (4.23%) Windows 7
6 67 (3.64%) Windows 10
7 62 (3.36%) Windows Server 2012
8 60 (3.26%) Windows Server 2008
9 35 (1.90%) Solaris
10 32 (1.74%) Android
11 28 (1.52%) Red Hat Enterprise Linux
12 20 (1.09%) Apple iOS
13 16 (0.87%) Ubuntu
14 15 (0.81%) Windows Server 2003
15 14 (0.76%) Mac OS X
16 12 (0.65%) CentOS
17 11 (0.60%) Windows 8
18 9 (0.49%) AIX
19 8 (0.43%) Windows XP
20 5 (0.27%) VME
Processes & Methodologies
1 679 (36.84%) ITIL
2 458 (24.85%) Agile Software Development
3 388 (21.05%) Service Management
4 370 (20.08%) Project Management
5 226 (12.26%) Stakeholder Management
6 223 (12.10%) Problem-Solving
7 196 (10.63%) Change Management
8 159 (8.63%) Service Design
9 149 (8.08%) Incident Management
10 146 (7.92%) Scrum
11 135 (7.33%) ITSM
12 134 (7.27%) PRINCE2
13 132 (7.16%) ITIL V3
14 117 (6.35%) Coaching
15 115 (6.24%) Risk Management
16 113 (6.13%) Problem Management
17 110 (5.97%) Mentoring
18 107 (5.81%) Continuous Improvement
19 97 (5.26%) DevOps
20 92 (4.99%) Decision-Making
Programming Languages
1 96 (5.21%) SQL
2 78 (4.23%) Java
3 38 (2.06%) JavaScript
3 38 (2.06%) Python
4 36 (1.95%) PowerShell
5 28 (1.52%) C#
6 23 (1.25%) Perl
7 16 (0.87%) C
8 11 (0.60%) Bash Shell
8 11 (0.60%) PL/SQL
8 11 (0.60%) Ruby
8 11 (0.60%) VBA
9 10 (0.54%) Shell Script
10 8 (0.43%) Go
10 8 (0.43%) PHP
10 8 (0.43%) VBScript
11 7 (0.38%) T-SQL
12 6 (0.33%) VB
13 5 (0.27%) COBOL
13 5 (0.27%) XQuery
Qualifications
1 266 (14.43%) Security Cleared
2 192 (10.42%) SC Cleared
3 129 (7.00%) Degree
4 86 (4.67%) ITIL Certification
5 62 (3.36%) Cisco Certification
6 61 (3.31%) DV Cleared
7 51 (2.77%) Microsoft Certification
8 36 (1.95%) CCNP
8 36 (1.95%) MCP
9 33 (1.79%) MCSE
10 32 (1.74%) CCNA
11 27 (1.47%) PRINCE2 Practitioner
12 25 (1.36%) CISSP
12 25 (1.36%) PMI Certification
13 24 (1.30%) ITIL Foundation Certificate
14 23 (1.25%) PMP
15 18 (0.98%) Computer Science Degree
16 17 (0.92%) BPSS Clearance
17 16 (0.87%) PRINCE2 Certification
18 15 (0.81%) CISMP
Quality Assurance & Compliance
1 191 (10.36%) SLA
2 51 (2.77%) QA
3 39 (2.12%) PMO
4 25 (1.36%) GDPR
5 24 (1.30%) ISO/IEC 27001
6 20 (1.09%) JSP 440
7 14 (0.76%) Disclosure Scotland
8 13 (0.71%) Sarbanes-Oxley
9 11 (0.60%) Data Quality
10 9 (0.49%) COBIT
11 7 (0.38%) ISO/IEC 19770
11 7 (0.38%) ISO/IEC 20000
12 5 (0.27%) PCI DSS
13 4 (0.22%) PMBOK
14 3 (0.16%) Cyber Essentials
14 3 (0.16%) Cyber Essentials PLUS
15 2 (0.11%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
15 2 (0.11%) ISO/IEC 27005
15 2 (0.11%) MiFID
15 2 (0.11%) SEPA
System Software
1 181 (9.82%) Active Directory
2 119 (6.46%) VMware Infrastructure
3 37 (2.01%) VMware ESXi
4 27 (1.47%) XenApp
4 27 (1.47%) XenDesktop
5 24 (1.30%) Hyper-V
6 21 (1.14%) Docker
6 21 (1.14%) vSphere
7 19 (1.03%) Microsoft App-V
7 19 (1.03%) VMware Workstation
8 14 (0.76%) Firmware
9 11 (0.60%) Virtual Machines
10 6 (0.33%) NFS
10 6 (0.33%) ProxySG
11 5 (0.27%) BitLocker
11 5 (0.27%) HDFS
11 5 (0.27%) Terminal Services
11 5 (0.27%) Virtual Desktop
12 4 (0.22%) Terminal Server
12 4 (0.22%) VMware Server
Systems Management
1 78 (4.23%) SCCM
2 31 (1.68%) SCOM
3 29 (1.57%) Puppet
4 28 (1.52%) Ansible
5 21 (1.14%) Single Sign-On
5 21 (1.14%) vCenter Server
6 19 (1.03%) Kubernetes
7 13 (0.71%) NetBackup
8 12 (0.65%) Opscode Chef
9 11 (0.60%) Microsoft Intune
9 11 (0.60%) Terraform
10 10 (0.54%) Oracle Enterprise Manager
11 9 (0.49%) SCOrch
12 7 (0.38%) EMC NetWorker
12 7 (0.38%) SafeCom
12 7 (0.38%) Salt
13 6 (0.33%) McAfee ePO
13 6 (0.33%) WSUS
13 6 (0.33%) XenMobile
14 5 (0.27%) CFEngine
Vendors
1 353 (19.15%) Microsoft
2 177 (9.60%) Cisco
3 161 (8.74%) VMware
4 115 (6.24%) Citrix
5 106 (5.75%) Oracle
6 81 (4.40%) SAP
7 66 (3.58%) ServiceNow
8 62 (3.36%) NetApp
9 54 (2.93%) HP
10 50 (2.71%) Juniper
11 38 (2.06%) Red Hat
12 34 (1.84%) CheckPoint
12 34 (1.84%) F5
13 33 (1.79%) Apple
14 27 (1.47%) Remedy
15 26 (1.41%) McAfee
16 24 (1.30%) EMC
16 24 (1.30%) IBM
17 20 (1.09%) Ivanti
18 19 (1.03%) Pega