Period
to 22 April 2021

The following table provides summary statistics for contract job vacancies with a requirement for Service Delivery skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Delivery over the 6 months to 22 April 2021 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Delivery
UK
6 months to
22 Apr 2021
Same period 2020 Same period 2019
Rank 145 157 146
Rank change year-on-year +12 -11 +6
Contract jobs citing Service Delivery 946 937 1,775
As % of all contract jobs advertised in the UK 1.76% 1.67% 1.86%
As % of the Processes & Methodologies category 2.03% 1.96% 2.13%
Number of daily rates quoted 599 592 1,072
10th Percentile £212 £168 £208
25th Percentile £350 £341 £330
Median daily rate (50th Percentile) £450 £448 £450
Median % change year-on-year +0.45% -0.44% +2.86%
75th Percentile £550 £538 £525
90th Percentile £650 £638 £638
UK excluding London median daily rate £438 £440 £425
% change year-on-year -0.57% +3.53% +3.03%
Number of hourly rates quoted 68 85 78
10th Percentile £10.49 £10.54 £12.69
25th Percentile £12.91 £15.00 £14.64
Median hourly rate £18.78 £19.50 £18.00
Median % change year-on-year -3.72% +8.33% +18.03%
75th Percentile £26.30 £24.90 £24.19
90th Percentile £50.00 £40.40 £33.08
UK excluding London median hourly rate £18.50 £19.50 £16.75
% change year-on-year -5.13% +16.42% +15.52%

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Contract vacancies with a requirement for process or methodology skills 46,624 47,897 83,363
As % of all contract IT jobs advertised in the UK 86.89% 85.25% 87.52%
Number of daily rates quoted 31,968 31,784 56,142
10th Percentile £306 £283 £300
25th Percentile £400 £375 £375
Median daily rate (50th Percentile) £488 £475 £475
Median % change year-on-year +2.63% - +5.56%
75th Percentile £580 £575 £575
90th Percentile £675 £660 £650
UK excluding London median daily rate £438 £446 £435
% change year-on-year -1.91% +2.53% +3.57%
Number of hourly rates quoted 1,420 1,518 1,998
10th Percentile £12.25 £12.37 £11.50
25th Percentile £16.00 £15.93 £14.29
Median hourly rate £26.50 £21.57 £22.65
Median % change year-on-year +22.86% -4.77% +7.86%
75th Percentile £47.50 £46.00 £43.84
90th Percentile £58.75 £55.00 £50.25
UK excluding London median hourly rate £23.11 £20.11 £22.40
% change year-on-year +14.92% -10.22% +12.00%

Service Delivery
Job Vacancy Trend

Job postings citing Service Delivery as a proportion of all IT jobs advertised.

Job vacancy trend for Service Delivery in the UK

Service Delivery
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing Service Delivery.

Daily rate trend for Service Delivery in the UK

Service Delivery
Daily Rate Histogram

Daily rate distribution for jobs citing Service Delivery over the 6 months to 22 April 2021.

Daily rate histogram for Service Delivery in the UK

Service Delivery
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing Service Delivery.

Hourly rate trend for Service Delivery in the UK

Service Delivery
Hourly Rate Histogram

Hourly rate distribution of jobs citing Service Delivery over the 6 months to 22 April 2021.

Hourly rate histogram for Service Delivery in the UK

Service Delivery
Top 17 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Delivery within the UK over the 6 months to 22 April 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +11 768 £450 - 287
UK excluding London +32 521 £438 -0.57% 240
London +35 311 £500 +11.11% 74
Work from Home -110 199 £450 +8.43% 46
North of England +12 120 £435 -0.57% 67
South East +19 112 £438 +7.34% 45
Scotland +16 89 £461 +15.60% 19
Midlands +41 82 £450 - 57
South West +21 62 £450 - 27
North West +24 60 £488 +21.88% 34
West Midlands +44 58 £450 -7.69% 37
Yorkshire +22 55 £400 -17.95% 26
East of England -7 39 £275 -38.89% 17
East Midlands +24 22 £361 -19.72% 19
Wales +17 13 £600 +126.84% 4
Northern Ireland +10 5 £400 +185.71% 5
North East -3 5 £290 -31.80% 7

For the 6 months to 22 April 2021, IT contractor jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads with a requirement for Service Delivery.

1 271 (28.65%) ITIL
2 206 (21.78%) Agile Software Development
3 203 (21.46%) Service Management
4 189 (19.98%) Security Cleared
5 184 (19.45%) Microsoft
6 157 (16.60%) Finance
7 143 (15.12%) Windows
8 132 (13.95%) SC Cleared
9 130 (13.74%) Project Management
10 122 (12.90%) Azure
11 119 (12.58%) Change Management
12 117 (12.37%) Public Sector
13 116 (12.26%) Problem-Solving
14 110 (11.63%) Active Directory
15 104 (10.99%) Stakeholder Management
16 98 (10.36%) SLA
16 98 (10.36%) Microsoft 365
16 98 (10.36%) Analytical Skills
16 98 (10.36%) Project Delivery
17 89 (9.41%) Microsoft Office
17 89 (9.41%) Continuous Improvement
18 85 (8.99%) ITSM
19 78 (8.25%) Migration
20 77 (8.14%) DevOps
21 70 (7.40%) Management Information System
22 68 (7.19%) Oracle
22 68 (7.19%) Problem Management
23 67 (7.08%) Degree
24 63 (6.66%) Service Design
25 59 (6.24%) Windows Server

Service Delivery
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 38 (4.02%) SharePoint
2 31 (3.28%) Confluence
3 10 (1.06%) Documentum
4 9 (0.95%) Skype for Business
5 8 (0.85%) Elasticsearch
6 7 (0.74%) CMS
6 7 (0.74%) IIS
7 6 (0.63%) MS Exchange
8 3 (0.32%) Exchange Server 2010
8 3 (0.32%) Oracle SOA Suite
8 3 (0.32%) SugarCRM
9 2 (0.21%) Apache Spark
9 2 (0.21%) Exchange Server 2013
9 2 (0.21%) OpenStack
9 2 (0.21%) WildFly
10 1 (0.11%) Apache ServiceMix
10 1 (0.11%) Appian
10 1 (0.11%) Drupal
10 1 (0.11%) Red Hat Fuse
10 1 (0.11%) SharePoint 2013
Applications
1 89 (9.41%) Microsoft Office
2 33 (3.49%) Microsoft Excel
3 21 (2.22%) Microsoft PowerPoint
3 21 (2.22%) MS Visio
4 20 (2.11%) Microsoft Project
5 1 (0.11%) Spreadsheet
5 1 (0.11%) Stata
Business Applications
1 5 (0.53%) assyst
1 5 (0.53%) Oracle EBS
2 3 (0.32%) Dynamics CRM
3 2 (0.21%) Actimize
3 2 (0.21%) HealthRoster
3 2 (0.21%) Oracle ERP
3 2 (0.21%) Remedy ITSM
3 2 (0.21%) SAP BRIM
3 2 (0.21%) SAP CO
3 2 (0.21%) SAP FI
3 2 (0.21%) SAP FI/CO
3 2 (0.21%) SAP S/4HANA
4 1 (0.11%) Aareon QL
4 1 (0.11%) Dynamics AX
4 1 (0.11%) Maximo
4 1 (0.11%) Oracle Applications
4 1 (0.11%) Oracle Receivables
4 1 (0.11%) Salesforce.com CRM
4 1 (0.11%) SAP ERP
4 1 (0.11%) SAP Hybris
Cloud Services
1 122 (12.90%) Azure
2 98 (10.36%) Microsoft 365
3 58 (6.13%) AWS
4 26 (2.75%) Azure Active Directory
5 18 (1.90%) Akamai
6 17 (1.80%) SaaS
7 15 (1.59%) GCP
7 15 (1.59%) IaaS
7 15 (1.59%) PaaS
8 14 (1.48%) OpenShift
8 14 (1.48%) Serverless
9 12 (1.27%) Power Platform
10 11 (1.16%) Amazon S3
10 11 (1.16%) AWS CloudFormation
10 11 (1.16%) Cloud Computing
10 11 (1.16%) GitHub
11 8 (0.85%) OneDrive
11 8 (0.85%) Virtual Private Cloud
12 7 (0.74%) AWS Lambda
12 7 (0.74%) Azure ExpressRoute
Communications & Networking
1 57 (6.03%) Firewall
2 41 (4.33%) DNS
3 32 (3.38%) LAN
4 30 (3.17%) Network Security
5 28 (2.96%) WAN
6 25 (2.64%) SAN
7 23 (2.43%) VPN
8 20 (2.11%) TCP/IP
9 15 (1.59%) Internet
10 13 (1.37%) BGP
10 13 (1.37%) DHCP
10 13 (1.37%) OSPF
10 13 (1.37%) Unified Communications
11 12 (1.27%) IPv6
11 12 (1.27%) MPLS
11 12 (1.27%) RIP
12 11 (1.16%) EIGRP
13 10 (1.06%) DWDM
13 10 (1.06%) HSRP
13 10 (1.06%) NAS
Database & Business Intelligence
1 18 (1.90%) SQL Server
2 14 (1.48%) NoSQL
3 11 (1.16%) Apache Cassandra
3 11 (1.16%) Redis
4 10 (1.06%) Big Data
4 10 (1.06%) Oracle Database
5 9 (0.95%) Data Warehouse
6 8 (0.85%) DB2
6 8 (0.85%) Hadoop
7 7 (0.74%) Oracle Reports
8 6 (0.63%) Power BI
9 5 (0.53%) Relational Database
10 4 (0.42%) Azure SQL Database
10 4 (0.42%) GIS
10 4 (0.42%) InfluxDB
10 4 (0.42%) Oracle BI EE
10 4 (0.42%) PostgreSQL
11 3 (0.32%) Data Lake
11 3 (0.32%) MongoDB
11 3 (0.32%) Tableau
Development Applications
1 41 (4.33%) JIRA
2 19 (2.01%) Git (software)
3 17 (1.80%) Jenkins
4 13 (1.37%) Gatling
5 11 (1.16%) GitLab
5 11 (1.16%) Mockito
6 6 (0.63%) Maven
7 5 (0.53%) Artifactory
8 4 (0.42%) Bitbucket
8 4 (0.42%) Octopus Deploy
8 4 (0.42%) Selenium
9 3 (0.32%) Burp Suite
9 3 (0.32%) ProC
10 2 (0.21%) CA Release Automation
10 2 (0.21%) Gerrit
10 2 (0.21%) Gradle
10 2 (0.21%) JMeter
10 2 (0.21%) REST Assured
10 2 (0.21%) SoapUI
10 2 (0.21%) Visual Studio
General
1 157 (16.60%) Finance
2 117 (12.37%) Public Sector
3 48 (5.07%) Telecoms
4 47 (4.97%) Legal
5 29 (3.07%) Banking
6 28 (2.96%) Law
7 23 (2.43%) Manufacturing
8 22 (2.33%) Marketing
9 19 (2.01%) Local Government
10 16 (1.69%) Retail
11 14 (1.48%) Back Office
12 10 (1.06%) Electronics
13 9 (0.95%) Billing
14 6 (0.63%) Pharmaceutical
15 5 (0.53%) Investment Banking
16 4 (0.42%) Publishing
17 3 (0.32%) Automotive
17 3 (0.32%) Financial Institution
18 2 (0.21%) Games
18 2 (0.21%) Military
Job Titles
1 148 (15.64%) Service Manager
2 105 (11.10%) Analyst
3 102 (10.78%) Delivery Manager
4 92 (9.73%) Service Delivery Manager
5 59 (6.24%) Architect
6 58 (6.13%) Project Manager
7 43 (4.55%) Consultant
8 36 (3.81%) Developer
9 35 (3.70%) Transition Manager
10 33 (3.49%) IT Manager
11 31 (3.28%) Service Analyst
12 29 (3.07%) Network Engineer
13 26 (2.75%) Service Transition Manager
14 25 (2.64%) Business Analyst
15 24 (2.54%) Administrator
16 22 (2.33%) IT Support
17 21 (2.22%) Support Engineer
18 20 (2.11%) IT Services Manager
18 20 (2.11%) Senior Manager
19 19 (2.01%) Service Delivery Analyst
Libraries, Frameworks & Software Standards
1 38 (4.02%) Web Services
2 20 (2.11%) RESTful
3 15 (1.59%) Spring
4 14 (1.48%) Middleware
5 12 (1.27%) Hibernate
5 12 (1.27%) Oracle Fusion
5 12 (1.27%) Play Framework
6 11 (1.16%) Akka
6 11 (1.16%) JPA
6 11 (1.16%) spray
6 11 (1.16%) Spring MVC
7 8 (0.85%) .NET
7 8 (0.85%) Elastic Stack
7 8 (0.85%) LDAP
7 8 (0.85%) XML
8 7 (0.74%) Express
8 7 (0.74%) HTML
9 6 (0.63%) Node.js
10 5 (0.53%) SAML
11 4 (0.42%) RabbitMQ
Miscellaneous
1 98 (10.36%) Analytical Skills
2 70 (7.40%) Management Information System
3 47 (4.97%) Self-Motivation
4 39 (4.12%) NHS
5 38 (4.02%) User Experience
6 29 (3.07%) Data Centre
7 28 (2.96%) Organisational Skills
8 16 (1.69%) Replication
9 12 (1.27%) Video Conferencing
9 12 (1.27%) Virtual Team
10 11 (1.16%) CMDB
11 10 (1.06%) PKI
12 9 (0.95%) Cloud Native
13 8 (0.85%) AS400
13 8 (0.85%) iSeries
13 8 (0.85%) LPAR
14 7 (0.74%) Hybrid Cloud
15 6 (0.63%) Enterprise Software
15 6 (0.63%) Mobile App
15 6 (0.63%) Public Cloud
Operating Systems
1 143 (15.12%) Windows
2 59 (6.24%) Windows Server
3 55 (5.81%) Linux
4 33 (3.49%) Unix
5 29 (3.07%) Windows 10
6 14 (1.48%) Apple iOS
7 13 (1.37%) Windows Server 2008
8 12 (1.27%) Windows Server 2012
9 10 (1.06%) Red Hat Enterprise Linux
9 10 (1.06%) Windows Server 2016
10 9 (0.95%) Windows Vista
11 8 (0.85%) AIX
12 7 (0.74%) Windows Server 2019
13 5 (0.53%) Ubuntu
14 4 (0.42%) CentOS
14 4 (0.42%) Solaris
14 4 (0.42%) Windows 7
15 3 (0.32%) Android
15 3 (0.32%) Kali Linux
15 3 (0.32%) Mac OS
Processes & Methodologies
1 271 (28.65%) ITIL
2 206 (21.78%) Agile Software Development
3 203 (21.46%) Service Management
4 130 (13.74%) Project Management
5 119 (12.58%) Change Management
6 116 (12.26%) Problem-Solving
7 104 (10.99%) Stakeholder Management
8 98 (10.36%) Project Delivery
9 89 (9.41%) Continuous Improvement
10 85 (8.99%) ITSM
11 78 (8.25%) Migration
12 77 (8.14%) DevOps
13 68 (7.19%) Problem Management
14 63 (6.66%) Service Design
15 59 (6.24%) ITIL V3
16 57 (6.03%) Decision-Making
17 56 (5.92%) Scrum
18 54 (5.71%) Programme Management
19 49 (5.18%) Business Case
20 48 (5.07%) Configuration Management
Programming Languages
1 57 (6.03%) SQL
2 46 (4.86%) Java
3 39 (4.12%) Python
4 23 (2.43%) PowerShell
5 14 (1.48%) C
6 12 (1.27%) Scala
7 11 (1.16%) Bash Shell
7 11 (1.16%) PL/SQL
7 11 (1.16%) Ruby
8 9 (0.95%) JavaScript
9 7 (0.74%) Go
10 6 (0.63%) Groovy
11 4 (0.42%) C#
11 4 (0.42%) C++
11 4 (0.42%) Java 8
12 3 (0.32%) PHP
13 2 (0.21%) R
13 2 (0.21%) T-SQL
14 1 (0.11%) ES6
14 1 (0.11%) TypeScript
Qualifications
1 189 (19.98%) Security Cleared
2 132 (13.95%) SC Cleared
3 67 (7.08%) Degree
4 38 (4.02%) ITIL Certification
5 26 (2.75%) Cisco Certification
6 24 (2.54%) DV Cleared
7 21 (2.22%) CCNP
7 21 (2.22%) Microsoft Certification
8 19 (2.01%) DBS Check
9 15 (1.59%) CISSP
10 13 (1.37%) BPSS Clearance
11 12 (1.27%) CCNA
12 11 (1.16%) TOGAF Certification
13 10 (1.06%) PRINCE2 Certification
14 9 (0.95%) MCSE
15 8 (0.85%) MCP
15 8 (0.85%) PMP
16 7 (0.74%) MCSA
17 6 (0.63%) CISM
17 6 (0.63%) Six Sigma Green Belt
Quality Assurance & Compliance
1 98 (10.36%) SLA
2 23 (2.43%) QA
3 21 (2.22%) PMO
4 14 (1.48%) ISO/IEC 27001
5 11 (1.16%) ISO/IEC 20000
6 9 (0.95%) COBIT
6 9 (0.95%) Data Quality
7 8 (0.85%) Disclosure Scotland
8 7 (0.74%) GDPR
9 5 (0.53%) NIST
10 4 (0.42%) AIFMD
10 4 (0.42%) MiFID
10 4 (0.42%) UCITS
11 3 (0.32%) GxP
11 3 (0.32%) P3O
11 3 (0.32%) PCI DSS
11 3 (0.32%) SEPA
12 2 (0.21%) GRC
12 2 (0.21%) ISAE 3402
12 2 (0.21%) SOC 2
System Software
1 110 (11.63%) Active Directory
2 36 (3.81%) VMware Infrastructure
3 30 (3.17%) Docker
4 19 (2.01%) Hyper-V
5 10 (1.06%) vSphere
6 8 (0.85%) PowerHA
7 6 (0.63%) Terminal Services
7 6 (0.63%) VMware ESXi
8 5 (0.53%) Active Directory Lightweight Directory Services
8 5 (0.53%) VMware Workstation
8 5 (0.53%) XenApp
9 3 (0.32%) Firmware
9 3 (0.32%) VMware NSX
9 3 (0.32%) XenDesktop
10 2 (0.21%) Microsoft App-V
10 2 (0.21%) Virtual Desktop
11 1 (0.11%) DFS Replication
11 1 (0.11%) NFS
11 1 (0.11%) Oracle RAC
11 1 (0.11%) Virtual Machines
Systems Management
1 42 (4.44%) SCCM
2 30 (3.17%) Ansible
3 23 (2.43%) Grafana
4 21 (2.22%) Kubernetes
5 20 (2.11%) Terraform
6 19 (2.01%) Microsoft Intune
7 16 (1.69%) Prometheus
8 8 (0.85%) HP NNM
8 8 (0.85%) Opscode Chef
8 8 (0.85%) PowerCLI
8 8 (0.85%) SCOM
9 7 (0.74%) Kibana
9 7 (0.74%) Microsoft Data Protection Manager
10 6 (0.63%) DameWare
10 6 (0.63%) Puppet
10 6 (0.63%) WSUS
11 5 (0.53%) Packer
11 5 (0.53%) Single Sign-On
12 4 (0.42%) Nessus
12 4 (0.42%) vRealize
Vendors
1 184 (19.45%) Microsoft
2 68 (7.19%) Oracle
3 58 (6.13%) Cisco
4 54 (5.71%) VMware
5 32 (3.38%) ServiceNow
6 31 (3.28%) Citrix
7 27 (2.85%) F5
8 22 (2.33%) Juniper
9 21 (2.22%) Google
10 20 (2.11%) HP
11 18 (1.90%) SAP
12 16 (1.69%) IBM
13 15 (1.59%) Apple
14 10 (1.06%) Radware
15 9 (0.95%) Red Hat
15 9 (0.95%) Snow
16 8 (0.85%) McAfee
16 8 (0.85%) Salesforce.com
17 7 (0.74%) Infoblox
17 7 (0.74%) Remedy