Period
to 10 August 2020

The following table provides summary statistics for contract job vacancies with a requirement for Service Delivery skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Delivery over the 6 months to 10 August 2020 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Delivery
UK
6 months to
10 Aug 2020
Same period 2019 Same period 2018
Rank 153 155 153
Rank change year-on-year +2 -2 -15
Contract jobs citing Service Delivery 590 1,661 1,872
As % of all contract jobs advertised in the UK 1.69% 1.81% 1.81%
As % of the Processes & Methodologies category 1.96% 2.09% 2.08%
Number of daily rates quoted 385 983 1,102
Median daily rate £450 £450 £450
10th Percentile £204 £212 £200
90th Percentile £650 £613 £619
UK excluding London median daily rate £475 £425 £420
% change year-on-year +11.76% +1.19% -1.18%
Number of hourly rates quoted 53 75 100
Median hourly rate £19.50 £17.50 £15.25
Median hourly rate % change year-on-year +11.43% +14.75% -11.27%
10th Percentile £11.24 £11.36 £11.23
90th Percentile £43.46 £44.50 £38.75
UK excluding London median hourly rate £19.50 £16.50 £15.00
% change year-on-year +18.18% +10.00% -3.23%

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Contract vacancies with a requirement for process or methodology skills 30,104 79,619 89,864
As % of all contract IT jobs advertised in the UK 85.98% 86.79% 86.89%
Number of daily rates quoted 18,801 52,319 59,253
Median daily rate £475 £475 £450
Median daily rate % change year-on-year - +5.56% -
10th Percentile £300 £300 £300
90th Percentile £675 £650 £638
UK excluding London median daily rate £450 £438 £425
% change year-on-year +2.86% +2.94% +6.25%
Number of hourly rates quoted 1,092 2,316 2,418
Median hourly rate £35.00 £24.50 £21.29
Median hourly rate % change year-on-year +42.86% +15.09% -13.83%
10th Percentile £12.75 £11.80 £11.18
90th Percentile £53.75 £53.75 £50.00
Median hourly rate £30.00 £24.00 £20.00
% change year-on-year +25.00% +20.00% -20.00%

Service Delivery
Job Vacancy Trend

Job postings citing Service Delivery as a proportion of all IT jobs advertised.

Job vacancy trend for Service Delivery in the UK

Service Delivery
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing Service Delivery.

Daily rate trend for Service Delivery in the UK

Service Delivery
Daily Rate Histogram

Daily rate distribution for jobs citing Service Delivery over the 6 months to 10 August 2020.

Daily rate histogram for Service Delivery in the UK

Service Delivery
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing Service Delivery.

Hourly rate trend for Service Delivery in the UK

Service Delivery
Hourly Rate Histogram

Hourly rate distribution of jobs citing Service Delivery over the 6 months to 10 August 2020.

Hourly rate histogram for Service Delivery in the UK

Service Delivery
Top 17 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Delivery within the UK over the 6 months to 10 August 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -3 508 £450 - 159
UK excluding London +18 408 £475 +11.76% 136
London -40 154 £450 -5.26% 31
South East +24 120 £463 +7.93% 33
North of England +31 82 £462 +26.64% 36
South West +35 67 £500 +11.11% 21
East of England +43 47 £450 -5.26% 14
Scotland +21 47 £481 +6.94% 8
Work from Home -12 39 £433 +18.01% 15
North West +13 35 £500 +38.89% 19
Midlands -1 33 £350 -10.26% 23
Yorkshire +63 31 £488 +34.48% 15
West Midlands -2 18 £375 -3.85% 18
North East +25 16 £415 +10.67% 2
East Midlands +30 14 £260 -33.33% 5
Wales +36 10 £675 +92.86% 1
Northern Ireland +14 1 £500 -

For the 6 months to 10 August 2020, IT contractor jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads with a requirement for Service Delivery.

1 176 (29.83%) ITIL
2 156 (26.44%) Security Cleared
3 155 (26.27%) Service Management
4 153 (25.93%) Agile Software Development
5 127 (21.53%) SC Cleared
6 125 (21.19%) Microsoft
7 91 (15.42%) Windows
8 87 (14.75%) Public Sector
9 86 (14.58%) Project Management
10 77 (13.05%) Azure
10 77 (13.05%) Analytical Skills
11 73 (12.37%) Finance
12 72 (12.20%) Change Management
12 72 (12.20%) Service Design
13 67 (11.36%) Stakeholder Management
14 65 (11.02%) Problem-Solving
15 64 (10.85%) Project Delivery
15 64 (10.85%) Risk Management
16 63 (10.68%) Management Information System
17 61 (10.34%) Office 365
18 59 (10.00%) SLA
19 57 (9.66%) Coaching
20 51 (8.64%) Telecoms
21 49 (8.31%) Active Directory
22 48 (8.14%) Waterfall
23 47 (7.97%) WAN
23 47 (7.97%) Microsoft Office
24 45 (7.63%) Linux
24 45 (7.63%) Migration
24 45 (7.63%) Incident Management

Service Delivery
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 22 (3.73%) Confluence
2 17 (2.88%) SharePoint
3 11 (1.86%) Skype for Business
4 8 (1.36%) Umbraco
5 5 (0.85%) MS Exchange
6 3 (0.51%) CMS
6 3 (0.51%) Elasticsearch
6 3 (0.51%) IBM Notes
7 2 (0.34%) Exchange Server 2013
7 2 (0.34%) OpenStack
7 2 (0.34%) WildFly
8 1 (0.17%) Documentum
8 1 (0.17%) Exchange Server 2010
8 1 (0.17%) IBM Domino
8 1 (0.17%) nginx
8 1 (0.17%) Oracle Service Bus
8 1 (0.17%) Oracle SOA Suite
8 1 (0.17%) SAS
8 1 (0.17%) SharePoint 2013
8 1 (0.17%) WebLogic
Applications
1 47 (7.97%) Microsoft Office
2 43 (7.29%) Microsoft Excel
3 19 (3.22%) Microsoft PowerPoint
4 12 (2.03%) MS Visio
5 4 (0.68%) Microsoft Project
6 2 (0.34%) Spreadsheet
7 1 (0.17%) LibreOffice
7 1 (0.17%) Stata
Business Applications
1 2 (0.34%) assyst
1 2 (0.34%) Maximo
1 2 (0.34%) Remedy ITSM
2 1 (0.17%) Dynamics AX
2 1 (0.17%) Dynamics CRM
2 1 (0.17%) Oracle EBS R12
2 1 (0.17%) Oracle ERP
2 1 (0.17%) Oracle iSupplier
2 1 (0.17%) SAP HR
2 1 (0.17%) SAP Payroll
Cloud Services
1 77 (13.05%) Azure
2 61 (10.34%) Office 365
3 42 (7.12%) AWS
4 12 (2.03%) IaaS
4 12 (2.03%) PaaS
5 11 (1.86%) SaaS
6 10 (1.69%) Cloud Computing
7 6 (1.02%) GCP
7 6 (1.02%) Power Platform
8 4 (0.68%) Amazon EC2
8 4 (0.68%) Amazon S3
8 4 (0.68%) Veeva
9 3 (0.51%) Azure Active Directory
9 3 (0.51%) OneDrive
10 2 (0.34%) AWS CloudFormation
10 2 (0.34%) AWS Elastic Beanstalk
10 2 (0.34%) AWS Lambda
10 2 (0.34%) Azure Functions
10 2 (0.34%) Serverless
10 2 (0.34%) Virtual Private Cloud
Communications & Networking
1 47 (7.97%) WAN
2 38 (6.44%) LAN
3 30 (5.08%) Firewall
4 25 (4.24%) VPN
5 24 (4.07%) VoIP
6 22 (3.73%) Ethernet
7 19 (3.22%) Wi-Fi
8 18 (3.05%) Broadband
8 18 (3.05%) Internet
9 17 (2.88%) BGP
9 17 (2.88%) DNS
9 17 (2.88%) TCP/IP
10 16 (2.71%) ADSL
10 16 (2.71%) GPON
11 15 (2.54%) OSPF
12 14 (2.37%) Skype
13 13 (2.20%) MPLS
14 12 (2.03%) IPsec
14 12 (2.03%) Unified Communications
15 11 (1.86%) EIGRP
Database & Business Intelligence
1 17 (2.88%) SQL Server
2 9 (1.53%) Data Mining
3 8 (1.36%) Oracle Database
4 6 (1.02%) Data Warehouse
4 6 (1.02%) GIS
4 6 (1.02%) PostgreSQL
5 5 (0.85%) Power BI
5 5 (0.85%) SQL Server 2012
5 5 (0.85%) SQL Server 2014
5 5 (0.85%) SQL Server 2016
5 5 (0.85%) SQL Server Integration Services
6 3 (0.51%) Big Data
6 3 (0.51%) Crystal Reports
6 3 (0.51%) Microsoft Analysis Services
6 3 (0.51%) Relational Database
6 3 (0.51%) SQL Server 2008
6 3 (0.51%) SQL Server 2017
6 3 (0.51%) SQL Server Analysis Services
6 3 (0.51%) SQL Server Reporting Services
7 2 (0.34%) Oracle Reports
Development Applications
1 27 (4.58%) JIRA
2 11 (1.86%) JMeter
3 9 (1.53%) eggPlant
3 9 (1.53%) Git (software)
3 9 (1.53%) LoadUI
3 9 (1.53%) NeoLoad
4 7 (1.19%) Jenkins
4 7 (1.19%) Selenium
5 4 (0.68%) Cucumber
5 4 (0.68%) REST Assured
5 4 (0.68%) SoapUI
6 3 (0.51%) ClearCase
6 3 (0.51%) Gatling
6 3 (0.51%) MSI
6 3 (0.51%) Sonatype Nexus
7 2 (0.34%) CA Release Automation
7 2 (0.34%) Redmine
7 2 (0.34%) Visual Studio
7 2 (0.34%) WebDriver
8 1 (0.17%) Jasmine
General
1 87 (14.75%) Public Sector
2 73 (12.37%) Finance
3 51 (8.64%) Telecoms
4 13 (2.20%) Manufacturing
4 13 (2.20%) Marketing
5 12 (2.03%) Billing
6 11 (1.86%) Back Office
6 11 (1.86%) Retail
7 10 (1.69%) Legal
8 9 (1.53%) Banking
9 8 (1.36%) Law
9 8 (1.36%) Local Government
10 7 (1.19%) Electronics
11 5 (0.85%) Publishing
12 4 (0.68%) Pharmaceutical
13 3 (0.51%) Aerospace
13 3 (0.51%) German Language
13 3 (0.51%) Italian Language
13 3 (0.51%) Police
14 2 (0.34%) Swedish Language
Job Titles
1 87 (14.75%) Delivery Manager
2 77 (13.05%) Service Manager
3 55 (9.32%) Analyst
4 44 (7.46%) Service Delivery Manager
5 41 (6.95%) Architect
6 24 (4.07%) Transition Manager
7 22 (3.73%) Network Engineer
8 21 (3.56%) Programme Manager
9 20 (3.39%) Consultant
9 20 (3.39%) Project Manager
9 20 (3.39%) Support Engineer
10 19 (3.22%) Business Analyst
11 17 (2.88%) IT Support
11 17 (2.88%) Service Transition Manager
12 15 (2.54%) Administrator
12 15 (2.54%) IT Manager
12 15 (2.54%) Service Analyst
13 12 (2.03%) 2nd Line Support
13 12 (2.03%) IT Engineer
13 12 (2.03%) Support Analyst
Libraries, Frameworks & Software Standards
1 14 (2.37%) .NET
2 12 (2.03%) Elastic Stack
3 7 (1.19%) 802.1X
4 5 (0.85%) Middleware
4 5 (0.85%) Web Services
5 4 (0.68%) REST
5 4 (0.68%) Spring
5 4 (0.68%) XML
6 3 (0.51%) Java EE
6 3 (0.51%) JMS
6 3 (0.51%) RabbitMQ
6 3 (0.51%) RESTEasy
6 3 (0.51%) RESTful
7 2 (0.34%) FIX Protocol
7 2 (0.34%) Gherkin
7 2 (0.34%) Jolokia
7 2 (0.34%) JSON
7 2 (0.34%) LDAP
7 2 (0.34%) Node.js
7 2 (0.34%) SOAP
Miscellaneous
1 77 (13.05%) Analytical Skills
2 63 (10.68%) Management Information System
3 25 (4.24%) Self-Motivation
4 21 (3.56%) Data Centre
4 21 (3.56%) User Experience
5 15 (2.54%) Public Cloud
6 14 (2.37%) NHS
7 11 (1.86%) Video\Live Streaming
7 11 (1.86%) Virtual Team
8 8 (1.36%) Fibre Optics
9 7 (1.19%) Client/Server
9 7 (1.19%) Driving Licence
9 7 (1.19%) Video Conferencing
10 6 (1.02%) Device Driver
10 6 (1.02%) Linux Command Line
10 6 (1.02%) Replication
11 5 (0.85%) Data Structures
12 4 (0.68%) PKI
13 3 (0.51%) FMCG
13 3 (0.51%) Private Cloud
Operating Systems
1 91 (15.42%) Windows
2 45 (7.63%) Linux
3 35 (5.93%) Windows Server
4 28 (4.75%) Windows 10
5 22 (3.73%) Unix
6 12 (2.03%) Windows Server 2008
7 11 (1.86%) Windows Server 2012
7 11 (1.86%) Windows Server 2016
8 10 (1.69%) Windows 7
9 7 (1.19%) Apple iOS
10 6 (1.02%) Embedded Linux
11 5 (0.85%) Mac OS
11 5 (0.85%) Red Hat Enterprise Linux
12 4 (0.68%) Windows Server 2019
13 2 (0.34%) AIX
13 2 (0.34%) CentOS
13 2 (0.34%) Fedora
13 2 (0.34%) HPUX
13 2 (0.34%) Ubuntu
13 2 (0.34%) Windows 2000 Server
Processes & Methodologies
1 176 (29.83%) ITIL
2 155 (26.27%) Service Management
3 153 (25.93%) Agile Software Development
4 86 (14.58%) Project Management
5 72 (12.20%) Change Management
5 72 (12.20%) Service Design
6 67 (11.36%) Stakeholder Management
7 65 (11.02%) Problem-Solving
8 64 (10.85%) Project Delivery
8 64 (10.85%) Risk Management
9 57 (9.66%) Coaching
10 48 (8.14%) Waterfall
11 45 (7.63%) Continuous Improvement
11 45 (7.63%) Incident Management
11 45 (7.63%) Migration
12 44 (7.46%) Programme Management
13 40 (6.78%) DevOps
14 39 (6.61%) ITSM
14 39 (6.61%) Mentoring
15 35 (5.93%) Decision-Making
Programming Languages
1 28 (4.75%) SQL
2 17 (2.88%) Java
3 13 (2.20%) PowerShell
3 13 (2.20%) Python
4 5 (0.85%) C#
5 4 (0.68%) C
5 4 (0.68%) T-SQL
6 3 (0.51%) Delphi
6 3 (0.51%) JavaScript
6 3 (0.51%) Ruby
7 2 (0.34%) Bash Shell
7 2 (0.34%) PHP
8 1 (0.17%) ES6
8 1 (0.17%) R
8 1 (0.17%) Shell Script
8 1 (0.17%) VB
8 1 (0.17%) VBA
8 1 (0.17%) XQuery
Qualifications
1 156 (26.44%) Security Cleared
2 127 (21.53%) SC Cleared
3 28 (4.75%) DV Cleared
4 25 (4.24%) BPSS Clearance
4 25 (4.24%) Cisco Certification
5 22 (3.73%) CCNA
5 22 (3.73%) Degree
6 20 (3.39%) ITIL Certification
7 18 (3.05%) CCNP
8 16 (2.71%) CISSP
9 14 (2.37%) CCDP
10 12 (2.03%) BC Cleared
10 12 (2.03%) CISA
10 12 (2.03%) CISM
10 12 (2.03%) Microsoft Certification
11 9 (1.53%) CCIE
11 9 (1.53%) ITIL Foundation Certificate
12 8 (1.36%) CCIP
12 8 (1.36%) MCSE
12 8 (1.36%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 59 (10.00%) SLA
2 27 (4.58%) QA
3 22 (3.73%) ISO/IEC 27001
4 12 (2.03%) COBIT
4 12 (2.03%) Cyber Essentials
5 10 (1.69%) NIST
6 9 (1.53%) Cyber Essentials PLUS
6 9 (1.53%) NIST 800
6 9 (1.53%) PMO
7 6 (1.02%) RMADS
8 5 (0.85%) Disclosure Scotland
8 5 (0.85%) GDPR
8 5 (0.85%) Sarbanes-Oxley
9 3 (0.51%) GxP
9 3 (0.51%) HMG Security Policy Framework
10 2 (0.34%) PCI DSS
11 1 (0.17%) Data Quality
11 1 (0.17%) ISO/IEC 20000
11 1 (0.17%) JSP 440
11 1 (0.17%) SNOMED CT
System Software
1 49 (8.31%) Active Directory
2 13 (2.20%) VMware Infrastructure
3 10 (1.69%) Docker
4 7 (1.19%) Hyper-V
5 5 (0.85%) VMware ESXi
5 5 (0.85%) vSphere
6 4 (0.68%) Oracle RAC
6 4 (0.68%) Virtual Machines
7 2 (0.34%) Citrix Hypervisor
7 2 (0.34%) NFS
7 2 (0.34%) Samba
7 2 (0.34%) VirtualBox
7 2 (0.34%) Xen
8 1 (0.17%) Active Directory Lightweight Directory Services
8 1 (0.17%) Virtual Servers
8 1 (0.17%) XenApp
8 1 (0.17%) XenDesktop
Systems Management
1 22 (3.73%) SCCM
2 14 (2.37%) ZABBIX
3 10 (1.69%) SCOM
4 9 (1.53%) Ansible
5 8 (1.36%) Terraform
6 5 (0.85%) Kubernetes
7 4 (0.68%) Data Guard
7 4 (0.68%) Opscode Chef
7 4 (0.68%) Oracle Enterprise Manager
7 4 (0.68%) Oracle RMAN
7 4 (0.68%) Puppet
7 4 (0.68%) vCenter Server
7 4 (0.68%) WSUS
8 3 (0.51%) Kibana
8 3 (0.51%) logstash
8 3 (0.51%) Microsoft Intune
9 2 (0.34%) AppDNA
9 2 (0.34%) OpenNMS
9 2 (0.34%) SolarWinds Orion
9 2 (0.34%) systemd
Vendors
1 125 (21.19%) Microsoft
2 28 (4.75%) Cisco
3 24 (4.07%) ServiceNow
3 24 (4.07%) VMware
4 22 (3.73%) SAP
5 21 (3.56%) Apple
6 19 (3.22%) Google
6 19 (3.22%) Oracle
7 18 (3.05%) Citrix
7 18 (3.05%) SolarWinds
8 14 (2.37%) AppDynamics
9 13 (2.20%) Splunk
10 11 (1.86%) BT
10 11 (1.86%) Dynatrace
11 10 (1.69%) Juniper
12 9 (1.53%) New Relic
12 9 (1.53%) Openreach
13 8 (1.36%) Dell
13 8 (1.36%) Virgin Media
14 7 (1.19%) Alcatel-Lucent