Period
to 13 November 2019

The following table provides summary statistics for contract job vacancies with a requirement for Service Delivery skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Delivery over the 6 months to 13 November 2019 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Delivery
UK
6 months to
13 Nov 2019
Same period 2018 Same period 2017
Rank 146 146 125
Rank change year-on-year 0 -21 -19
Contract jobs citing Service Delivery 1,530 1,983 2,056
As % of all contract IT jobs advertised in the UK 1.81% 1.91% 2.01%
As % of the Processes & Methodologies category 2.10% 2.20% 2.33%
Number of daily rates quoted 914 1,146 1,293
UK median daily rate £450 £450 £425
Median daily rate % change year-on-year - +5.88% -
10th Percentile £190 £206 £225
90th Percentile £625 £625 £588
UK excluding London median daily rate £425 £425 £400
% change year-on-year - +6.25% +5.26%
Number of hourly rates quoted 85 98 110
UK median hourly rate £19.00 £18.00 £17.19
Median hourly rate % change year-on-year +5.56% +4.73% +0.75%
10th Percentile £11.54 £12.01 £11.00
90th Percentile £40.25 £33.60 £35.00
UK excluding London median hourly rate £19.00 £16.10 £15.50
% change year-on-year +18.01% +3.87% -12.68%

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Contract vacancies with a requirement for process or methodology skills 72,736 90,125 88,062
As % of all contract IT jobs advertised in the UK 86.12% 86.88% 86.19%
Number of daily rates quoted 47,672 59,619 58,484
UK median daily rate £475 £460 £450
Median daily rate % change year-on-year +3.26% +2.22% +5.88%
10th Percentile £298 £300 £275
90th Percentile £650 £638 £625
UK excluding London median daily rate £438 £425 £400
% change year-on-year +2.94% +6.25% -
Number of hourly rates quoted 2,313 2,352 2,123
UK median hourly rate £23.50 £22.00 £23.00
Median hourly rate % change year-on-year +6.82% -4.35% +2.22%
10th Percentile £12.00 £11.25 £11.25
90th Percentile £53.66 £50.48 £49.15
UK excluding London median hourly rate £22.50 £21.19 £23.50
% change year-on-year +6.18% -9.83% +4.44%

Service Delivery
Job Vacancy Trend

Job postings citing Service Delivery as a percentage of all IT jobs advertised.

Job vacancy trend for Service Delivery in the UK

Service Delivery
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Delivery.

Contractor daily rate trend for Service Delivery in the UK

Service Delivery
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Service Delivery over the 6 months to 13 November 2019.

Contractor daily rate histogram for Service Delivery in the UK

Service Delivery
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Delivery.

Contractor hourly rate trend for Service Delivery in the UK

Service Delivery
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing Service Delivery over the 6 months to 13 November 2019.

Contractor hourly rate histogram for Service Delivery in the UK

Service Delivery
Top 16 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Delivery within the UK over the 6 months to 13 November 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -4 1,398 £450 - 560
UK excluding London -10 948 £425 - 481
London +29 551 £474 -0.26% 127
South East +3 305 £415 +0.48% 131
North of England -17 188 £400 -6.98% 109
Midlands -15 127 £401 -8.29% 99
South West -22 126 £450 +9.02% 58
North West -7 97 £350 -17.65% 58
Scotland +19 95 £450 +9.09% 31
East of England +3 92 £475 +18.75% 36
West Midlands -33 79 £419 -5.90% 64
Yorkshire -12 70 £420 -6.67% 45
East Midlands +42 45 £400 +15.94% 35
North East -10 21 £421 +1.94% 6
Wales +19 16 £358 -15.88% 13
Northern Ireland -3 1 £140 -60.00% 3

For the 6 months to 13 November 2019, IT contractor jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads with a requirement for Service Delivery.

1 595 (38.89%) ITIL
2 348 (22.75%) Service Management
3 333 (21.76%) Agile Software Development
4 304 (19.87%) Microsoft
5 277 (18.10%) Windows
6 270 (17.65%) Security Cleared
7 262 (17.12%) Finance
8 214 (13.99%) SLA
9 197 (12.88%) Stakeholder Management
10 192 (12.55%) Project Management
11 176 (11.50%) Change Management
12 175 (11.44%) SC Cleared
13 172 (11.24%) Problem-Solving
14 154 (10.07%) DevOps
14 154 (10.07%) Active Directory
15 149 (9.74%) ITSM
15 149 (9.74%) Analytical Skills
16 145 (9.48%) Project Delivery
17 138 (9.02%) Public Sector
18 134 (8.76%) Incident Management
19 132 (8.63%) Cisco
20 128 (8.37%) Linux
21 125 (8.17%) Telecoms
21 125 (8.17%) Service Design
22 116 (7.58%) SQL
22 116 (7.58%) Degree
23 111 (7.25%) Office 365
24 110 (7.19%) Firewall
25 108 (7.06%) Microsoft Office
26 104 (6.80%) ITIL V3

Service Delivery
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 54 (3.53%) SharePoint
2 47 (3.07%) Skype for Business
3 38 (2.48%) Confluence
4 17 (1.11%) Apache
5 16 (1.05%) MS Exchange
6 15 (0.98%) IIS
7 13 (0.85%) Apache Spark
8 10 (0.65%) IBM Notes
9 8 (0.52%) CMS
9 8 (0.52%) OpenStack
9 8 (0.52%) WebLogic
10 6 (0.39%) Drupal
10 6 (0.39%) Elasticsearch
10 6 (0.39%) Exchange Server 2010
10 6 (0.39%) JBoss
10 6 (0.39%) WebSphere
11 5 (0.33%) SAS
12 4 (0.26%) Apache Airflow
12 4 (0.26%) Documentum
12 4 (0.26%) Tomcat
Applications
1 108 (7.06%) Microsoft Office
2 71 (4.64%) Microsoft Excel
3 25 (1.63%) Microsoft PowerPoint
3 25 (1.63%) Microsoft Project
3 25 (1.63%) MS Visio
4 11 (0.72%) Spreadsheet
5 6 (0.39%) Acrobat
6 1 (0.065%) Chatbot
6 1 (0.065%) S-PLUS
Business Applications
1 14 (0.92%) Remedy ITSM
2 11 (0.72%) BusinessWorks
3 9 (0.59%) Dynamics CRM
3 9 (0.59%) SAP S/4HANA
4 6 (0.39%) Misys Opics
4 6 (0.39%) Oracle EBS
5 5 (0.33%) SAP HCM
5 5 (0.33%) SAP Oil and Gas
6 4 (0.26%) Dynamics GP
6 4 (0.26%) SAP ERP
7 3 (0.20%) SAP Hybris
8 2 (0.13%) assyst
8 2 (0.13%) Magento
8 2 (0.13%) Oracle EBS R12
8 2 (0.13%) Oracle ERP
8 2 (0.13%) SAP HR
8 2 (0.13%) SAP MDG
8 2 (0.13%) SAP MDM
8 2 (0.13%) Shopify
9 1 (0.065%) iTrent
Cloud Services
1 111 (7.25%) Office 365
2 100 (6.54%) Azure
3 71 (4.64%) AWS
4 37 (2.42%) SaaS
5 33 (2.16%) Power Platform
6 25 (1.63%) PaaS
7 16 (1.05%) Amazon S3
8 14 (0.92%) Amazon EC2
8 14 (0.92%) Data Lake Analytics
8 14 (0.92%) IaaS
8 14 (0.92%) Virtual Private Cloud
9 12 (0.78%) Cloud Computing
10 11 (0.72%) CloudFront
10 11 (0.72%) GCP
11 10 (0.65%) Dynamics 365
11 10 (0.65%) OneDrive
12 9 (0.59%) Trello
13 8 (0.52%) Route 53
13 8 (0.52%) Serverless
14 7 (0.46%) Amazon CloudWatch
Communications & Networking
1 110 (7.19%) Firewall
2 99 (6.47%) WAN
3 89 (5.82%) LAN
4 64 (4.18%) Skype
5 63 (4.12%) VPN
6 57 (3.73%) TCP/IP
7 56 (3.66%) Internet
8 53 (3.46%) DNS
9 51 (3.33%) Network Security
10 48 (3.14%) BGP
10 48 (3.14%) MPLS
10 48 (3.14%) Wireless
11 43 (2.81%) VoIP
12 42 (2.75%) OSPF
13 33 (2.16%) DHCP
14 31 (2.03%) Ethernet
15 30 (1.96%) Cisco ASA
16 29 (1.90%) Unified Communications
17 23 (1.50%) WLAN
18 19 (1.24%) Radio Access Network
Database & Business Intelligence
1 70 (4.58%) SQL Server
2 34 (2.22%) Big Data
3 33 (2.16%) Power BI
4 27 (1.76%) SQL Server Integration Services
5 23 (1.50%) MySQL
6 21 (1.37%) Hadoop
7 18 (1.18%) Data Warehouse
7 18 (1.18%) Relational Database
8 17 (1.11%) PostgreSQL
9 15 (0.98%) SAP BW
10 14 (0.92%) Amazon RDS
10 14 (0.92%) Data Lake
10 14 (0.92%) Oracle Database
10 14 (0.92%) SQL Server Reporting Services
11 12 (0.78%) RDBMS
12 11 (0.72%) BusinessObjects
13 10 (0.65%) SAP HANA
14 9 (0.59%) SQL Server Analysis Services
15 7 (0.46%) Microsoft Analysis Services
15 7 (0.46%) NoSQL
Development Applications
1 71 (4.64%) JIRA
2 27 (1.76%) Jenkins
3 23 (1.50%) MSI
4 19 (1.24%) Visual Studio
5 17 (1.11%) Git (software)
6 15 (0.98%) Visual Studio Team System
7 10 (0.65%) InstallShield
7 10 (0.65%) VSS/SourceSafe
8 8 (0.52%) Selenium
9 7 (0.46%) Maven
10 5 (0.33%) CA Gen
11 4 (0.26%) Artifactory
11 4 (0.26%) ClearCase
11 4 (0.26%) ClearQuest
11 4 (0.26%) Sonatype Nexus
11 4 (0.26%) Team Foundation Server
11 4 (0.26%) WinDbg
12 3 (0.20%) Bitbucket
12 3 (0.20%) Gradle
12 3 (0.20%) Vagrant
General
1 262 (17.12%) Finance
2 138 (9.02%) Public Sector
3 125 (8.17%) Telecoms
4 51 (3.33%) Banking
5 45 (2.94%) Legal
6 40 (2.61%) Retail
7 36 (2.35%) Marketing
8 25 (1.63%) Manufacturing
9 24 (1.57%) Law
10 23 (1.50%) Back Office
11 17 (1.11%) Local Government
12 14 (0.92%) Financial Institution
12 14 (0.92%) Publishing
13 13 (0.85%) Billing
14 12 (0.78%) Military
14 12 (0.78%) Pharmaceutical
15 10 (0.65%) Electronics
16 7 (0.46%) Investment Banking
17 5 (0.33%) Advertising
17 5 (0.33%) Retail Banking
Job Titles
1 255 (16.67%) Service Manager
2 235 (15.36%) Analyst
3 201 (13.14%) Delivery Manager
4 178 (11.63%) Service Delivery Manager
5 90 (5.88%) Architect
6 79 (5.16%) Service Analyst
7 68 (4.44%) Network Engineer
8 60 (3.92%) Project Manager
9 59 (3.86%) Support Engineer
10 56 (3.66%) IT Manager
11 49 (3.20%) Business Analyst
12 44 (2.88%) Developer
13 41 (2.68%) Support Analyst
14 39 (2.55%) IT Support
14 39 (2.55%) Transition Manager
15 36 (2.35%) 2nd Line Support
15 36 (2.35%) Consultant
16 34 (2.22%) Service Transition Manager
17 33 (2.16%) Administrator
18 31 (2.03%) IT Analyst
Libraries, Frameworks & Software Standards
1 39 (2.55%) Web Services
2 29 (1.90%) XML
3 21 (1.37%) .NET
4 16 (1.05%) HTML
5 15 (0.98%) Node.js
5 15 (0.98%) SOAP
6 14 (0.92%) JSON
7 13 (0.85%) Kafka
7 13 (0.85%) React
7 13 (0.85%) SAP Fiori
7 13 (0.85%) XSD
8 12 (0.78%) Middleware
9 11 (0.72%) 802.1X
9 11 (0.72%) REST
10 10 (0.65%) ASP.NET
10 10 (0.65%) CSS
10 10 (0.65%) SAPUI5
10 10 (0.65%) TIBCO EMS
11 9 (0.59%) LAMP
11 9 (0.59%) LEMP Stack
Miscellaneous
1 149 (9.74%) Analytical Skills
2 85 (5.56%) Management Information System
3 69 (4.51%) User Experience
4 68 (4.44%) Data Centre
5 66 (4.31%) Self-Motivation
6 32 (2.09%) Public Cloud
7 28 (1.83%) NHS
8 24 (1.57%) Virtual Team
9 19 (1.24%) Blackberry
10 16 (1.05%) Driving Licence
11 15 (0.98%) CMDB
12 13 (0.85%) Clustering
12 13 (0.85%) Data Structures
13 12 (0.78%) Hybrid Cloud
13 12 (0.78%) Video Conferencing
14 10 (0.65%) iPhone
15 9 (0.59%) Enterprise Software
15 9 (0.59%) Linux Command Line
16 8 (0.52%) Distributed Denial-of-Service
16 8 (0.52%) Private Cloud
Operating Systems
1 277 (18.10%) Windows
2 128 (8.37%) Linux
3 92 (6.01%) Windows 10
4 86 (5.62%) Unix
5 67 (4.38%) Windows 7
5 67 (4.38%) Windows Server
6 48 (3.14%) Windows Server 2012
7 44 (2.88%) Windows Server 2008
8 21 (1.37%) Red Hat Enterprise Linux
9 16 (1.05%) Ubuntu
10 13 (0.85%) Android
10 13 (0.85%) Mac OS
11 12 (0.78%) Apple iOS
11 12 (0.78%) Windows Server 2003
12 11 (0.72%) CentOS
13 10 (0.65%) Windows XP
14 6 (0.39%) Debian
15 5 (0.33%) Windows 8
16 4 (0.26%) Windows Vista
17 3 (0.20%) Windows Mobile
Processes & Methodologies
1 595 (38.89%) ITIL
2 348 (22.75%) Service Management
3 333 (21.76%) Agile Software Development
4 197 (12.88%) Stakeholder Management
5 192 (12.55%) Project Management
6 176 (11.50%) Change Management
7 172 (11.24%) Problem-Solving
8 154 (10.07%) DevOps
9 149 (9.74%) ITSM
10 145 (9.48%) Project Delivery
11 134 (8.76%) Incident Management
12 125 (8.17%) Service Design
13 104 (6.80%) ITIL V3
14 103 (6.73%) Continuous Improvement
14 103 (6.73%) Problem Management
15 99 (6.47%) Scrum
16 91 (5.95%) Migration
17 86 (5.62%) Risk Management
18 80 (5.23%) Business Intelligence
19 77 (5.03%) Configuration Management
Programming Languages
1 116 (7.58%) SQL
2 92 (6.01%) PowerShell
3 54 (3.53%) C
4 53 (3.46%) Python
5 44 (2.88%) Bash Shell
6 34 (2.22%) Java
7 26 (1.70%) JavaScript
8 22 (1.44%) C#
9 17 (1.11%) Korn
9 17 (1.11%) PHP
10 14 (0.92%) ABAP
11 11 (0.72%) VB
11 11 (0.72%) VBScript
12 9 (0.59%) C++
12 9 (0.59%) T-SQL
13 8 (0.52%) Perl
13 8 (0.52%) Ruby
13 8 (0.52%) VBA
14 6 (0.39%) Objective-C
14 6 (0.39%) SAPscript
Qualifications
1 270 (17.65%) Security Cleared
2 175 (11.44%) SC Cleared
3 116 (7.58%) Degree
4 83 (5.42%) Cisco Certification
5 80 (5.23%) ITIL Certification
6 79 (5.16%) DV Cleared
7 58 (3.79%) CCNA
8 49 (3.20%) CCNP
9 36 (2.35%) BPSS Clearance
10 27 (1.76%) Microsoft Certification
11 23 (1.50%) CISSP
11 23 (1.50%) ITIL Foundation Certificate
12 21 (1.37%) BC Cleared
13 20 (1.31%) CCDP
13 20 (1.31%) CCIE
14 13 (0.85%) CCIP
15 12 (0.78%) MCP
16 11 (0.72%) DBS Check
16 11 (0.72%) PMI Certification
17 10 (0.65%) CESG Certified Professional
Quality Assurance & Compliance
1 214 (13.99%) SLA
2 55 (3.59%) QA
3 24 (1.57%) PMO
4 21 (1.37%) ISO/IEC 27001
5 14 (0.92%) GDPR
6 13 (0.85%) COBIT
7 11 (0.72%) ISO/IEC 20000
8 8 (0.52%) Data Quality
9 5 (0.33%) PCI DSS
9 5 (0.33%) Sarbanes-Oxley
10 3 (0.20%) GxP
11 2 (0.13%) Disclosure Scotland
11 2 (0.13%) ISO 9001
11 2 (0.13%) JSP 440
11 2 (0.13%) NIST
11 2 (0.13%) RMADS
12 1 (0.065%) Def Stans
12 1 (0.065%) ISAE 3402
12 1 (0.065%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
12 1 (0.065%) SSAE 16
System Software
1 154 (10.07%) Active Directory
2 70 (4.58%) VMware Infrastructure
3 36 (2.35%) Hyper-V
4 29 (1.90%) Docker
5 22 (1.44%) Microsoft App-V
6 19 (1.24%) XenApp
7 16 (1.05%) VMware ESXi
8 15 (0.98%) vSphere
8 15 (0.98%) XenDesktop
9 12 (0.78%) Virtual Desktop
10 11 (0.72%) VMware NSX
11 10 (0.65%) Firmware
12 6 (0.39%) VMware Workstation
13 5 (0.33%) LXC
13 5 (0.33%) ProxySG
13 5 (0.33%) Xen
14 4 (0.26%) DFS Replication
14 4 (0.26%) Virtual Machines
14 4 (0.26%) Virtual Servers
15 2 (0.13%) Citrix Hypervisor
Systems Management
1 54 (3.53%) SCCM
2 29 (1.90%) Ansible
3 20 (1.31%) Opscode Chef
4 16 (1.05%) Kubernetes
5 14 (0.92%) Puppet
6 12 (0.78%) Control-M
6 12 (0.78%) WSUS
7 11 (0.72%) HAProxy
8 10 (0.65%) NetIQ Identity Manager
9 8 (0.52%) NetBackup
9 8 (0.52%) vRealize
10 7 (0.46%) SCOM
10 7 (0.46%) Single Sign-On
10 7 (0.46%) Terraform
11 6 (0.39%) Norton AntiVirus
12 5 (0.33%) FortiGate
12 5 (0.33%) SafeCom
13 4 (0.26%) HP Quality Center
13 4 (0.26%) Perfmon
13 4 (0.26%) XenMobile
Vendors
1 304 (19.87%) Microsoft
2 132 (8.63%) Cisco
3 96 (6.27%) VMware
4 92 (6.01%) SAP
5 79 (5.16%) Oracle
6 57 (3.73%) ServiceNow
7 51 (3.33%) Citrix
8 43 (2.81%) F5
9 42 (2.75%) HP
10 40 (2.61%) Juniper
11 29 (1.90%) Dell
12 27 (1.76%) IBM
12 27 (1.76%) Informatica
13 25 (1.63%) McAfee
14 24 (1.57%) Apple
15 23 (1.50%) BMC
15 23 (1.50%) Salesforce.com
16 22 (1.44%) Remedy
17 20 (1.31%) Palo Alto
18 19 (1.24%) Sun