Period
to

The following table provides summary statistics for contract job vacancies with a requirement for Service Delivery skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Delivery over the 6 months to 17 August 2022 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Delivery
UK
6 months to
17 Aug 2022
Same period 2021 Same period 2020
Rank 128 145 163
Rank change year-on-year +17 +18 -13
Contract jobs citing Service Delivery 1,805 1,417 572
As % of all contract jobs advertised in the UK 2.06% 1.90% 1.69%
As % of the Processes & Methodologies category 2.29% 2.12% 1.92%
Number of daily rates quoted 1,163 905 373
10th Percentile £250 £213 £203
25th Percentile £413 £375 £331
Median daily rate (50th Percentile) £525 £480 £463
Median % change year-on-year +9.38% +3.78% +2.78%
75th Percentile £618 £588 £563
90th Percentile £700 £650 £650
UK excluding London median daily rate £511 £463 £475
% change year-on-year +10.54% -2.63% +11.76%
Number of hourly rates quoted 94 98 48
10th Percentile £11.05 £10.09 £11.23
25th Percentile £13.25 £12.25 £14.25
Median hourly rate £13.66 £15.74 £19.50
Median % change year-on-year -13.19% -19.31% +11.43%
75th Percentile £26.34 £22.75 £22.75
90th Percentile £56.00 £47.35 £44.65
UK excluding London median hourly rate £13.66 £14.00 £19.50
% change year-on-year -2.43% -28.21% +14.71%

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Contract vacancies with a requirement for process or methodology skills 78,903 66,974 29,721
As % of all contract IT jobs advertised in the UK 90.22% 90.02% 88.00%
Number of daily rates quoted 55,308 46,062 19,821
10th Percentile £350 £313 £300
25th Percentile £450 £410 £388
Median daily rate (50th Percentile) £550 £500 £475
Median % change year-on-year +10.00% +5.26% -
75th Percentile £650 £600 £575
90th Percentile £750 £690 £675
UK excluding London median daily rate £500 £450 £450
% change year-on-year +11.11% - +2.86%
Number of hourly rates quoted 1,749 1,884 933
10th Percentile £13.15 £11.36 £11.25
25th Percentile £16.00 £13.25 £15.00
Median hourly rate £26.75 £21.00 £22.50
Median % change year-on-year +27.38% -6.67% +7.14%
75th Percentile £55.75 £45.00 £45.00
90th Percentile £68.53 £60.35 £53.95
UK excluding London median hourly rate £22.00 £18.50 £20.50
% change year-on-year +18.92% -9.76% -

Service Delivery
Job Vacancy Trend

Job postings citing Service Delivery as a proportion of all IT jobs advertised.

Job vacancy trend for Service Delivery in the UK

Service Delivery
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing Service Delivery.

Daily rate trend for Service Delivery in the UK

Service Delivery
Daily Rate Histogram

Daily rate distribution for jobs citing Service Delivery over the 6 months to 17 August 2022.

Daily rate histogram for Service Delivery in the UK

Service Delivery
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing Service Delivery.

Hourly rate trend for Service Delivery in the UK

Service Delivery
Hourly Rate Histogram

Hourly rate distribution of jobs citing Service Delivery over the 6 months to 17 August 2022.

Hourly rate histogram for Service Delivery in the UK

Service Delivery
Top 17 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Delivery within the UK over the 6 months to 17 August 2022. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
England +11 1,476 £525 +10.53% 483
UK excluding London +13 1,000 £511 +10.54% 391
Work from Home +10 740 £525 +5.00% 156
London -2 548 £525 +5.00% 134
South East -3 257 £500 +5.26% 86
North of England -34 191 £500 +11.11% 98
Midlands +17 158 £509 +13.06% 64
South West +51 142 £550 +8.37% 50
Scotland +21 141 £550 +22.22% 31
West Midlands +11 120 £538 +13.16% 38
East of England +34 99 £450 +100.00% 50
North West -39 93 £444 +0.85% 54
Yorkshire -20 79 £500 +5.26% 31
East Midlands +11 38 £470 +34.29% 26
North East +4 23 £613 +11.36% 13
Wales -6 20 £528 -12.08% 12
Northern Ireland -1 3 £425 +6.25% 1

For the 6 months to 17 August 2022, IT contractor jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads with a requirement for Service Delivery.

1 569 (31.52%) ITIL
2 545 (30.19%) Social Skills
3 450 (24.93%) Agile
4 418 (23.16%) Service Management
5 372 (20.61%) Finance
6 359 (19.89%) Microsoft
7 304 (16.84%) Problem-Solving
8 288 (15.96%) Public Sector
9 284 (15.73%) Security Cleared
10 249 (13.80%) Project Delivery
11 246 (13.63%) Stakeholder Management
12 238 (13.19%) ITSM
13 219 (12.13%) Project Management
14 215 (11.91%) Windows
15 206 (11.41%) SC Cleared
16 201 (11.14%) Customer Service
17 183 (10.14%) Incident Management
18 176 (9.75%) Analytical Skills
19 172 (9.53%) Azure
20 170 (9.42%) SLA
21 168 (9.31%) Continuous Improvement
22 166 (9.20%) Microsoft 365
23 158 (8.75%) Change Management
24 148 (8.20%) DevOps
25 142 (7.87%) Service Design
26 137 (7.59%) Microsoft Office
27 136 (7.53%) ServiceNow
28 130 (7.20%) Problem Management
29 129 (7.15%) SQL
29 129 (7.15%) Active Directory

Service Delivery
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 70 (3.88%) SharePoint
2 29 (1.61%) MS Exchange
3 27 (1.50%) Confluence
4 19 (1.05%) Skype for Business
5 10 (0.55%) CMS
6 9 (0.50%) SAS
6 9 (0.50%) WebLogic
7 8 (0.44%) Apache
8 6 (0.33%) OpenStack
8 6 (0.33%) Oracle Service Bus
8 6 (0.33%) Tomcat
9 5 (0.28%) Exchange Server 2010
10 4 (0.22%) Apache Spark
10 4 (0.22%) Cloud Foundry
10 4 (0.22%) SharePoint Server
11 3 (0.17%) Blackberry Enterprise Server
11 3 (0.17%) NetWeaver
11 3 (0.17%) Oracle HTTP Server
12 2 (0.11%) CICS
12 2 (0.11%) JBoss
Applications
1 137 (7.59%) Microsoft Office
2 57 (3.16%) Microsoft Excel
3 37 (2.05%) Microsoft PowerPoint
4 23 (1.27%) Microsoft Project
5 15 (0.83%) MS Visio
6 4 (0.22%) Spreadsheet
7 2 (0.11%) Open Workbench
8 1 (0.055%) Acrobat
8 1 (0.055%) Chatbot
Business Applications
1 11 (0.61%) Oracle EBS
1 11 (0.61%) SAP S/4HANA
2 10 (0.55%) Oracle Applications
2 10 (0.55%) Oracle ERP
3 9 (0.50%) Dynamics CRM
4 5 (0.28%) BusinessWorks
4 5 (0.28%) Remedy ITSM
4 5 (0.28%) SAP BPC
5 4 (0.22%) Oracle EBS R12
5 4 (0.22%) Oracle Financials
5 4 (0.22%) Oracle SCM
5 4 (0.22%) SAP ERP
6 3 (0.17%) assyst
6 3 (0.17%) Dynamics NAV
6 3 (0.17%) Oracle Payables
6 3 (0.17%) Oracle Procure-to-Pay
6 3 (0.17%) Teamcenter
7 2 (0.11%) Hyperion Planning
7 2 (0.11%) Oracle FAH
7 2 (0.11%) Oracle General Ledger
Cloud Services
1 172 (9.53%) Azure
2 166 (9.20%) Microsoft 365
3 104 (5.76%) AWS
4 49 (2.71%) SaaS
5 37 (2.05%) Power Platform
6 24 (1.33%) Azure DevOps
6 24 (1.33%) GCP
7 23 (1.27%) Azure Active Directory
7 23 (1.27%) IaaS
8 22 (1.22%) GitHub
9 20 (1.11%) Dynamics 365
9 20 (1.11%) PaaS
10 18 (1.00%) Cloud Computing
11 16 (0.89%) OneDrive
12 9 (0.50%) Serverless
13 8 (0.44%) Azure Monitor
13 8 (0.44%) Trello
14 7 (0.39%) PowerApps
15 6 (0.33%) Azure ExpressRoute
15 6 (0.33%) Google Tag Manager
Communications & Networking
1 68 (3.77%) WAN
2 61 (3.38%) Firewall
3 50 (2.77%) DNS
3 50 (2.77%) LAN
4 43 (2.38%) VPN
5 41 (2.27%) Network Security
6 31 (1.72%) DHCP
7 25 (1.39%) MPLS
8 24 (1.33%) F5 BIG-IP LTM
8 24 (1.33%) Skype
8 24 (1.33%) TCP/IP
9 22 (1.22%) BGP
9 22 (1.22%) Wireless
10 21 (1.16%) F5 BIG-IP GTM
10 21 (1.16%) Wi-Fi
11 20 (1.11%) SD-WAN
12 16 (0.89%) HTTP
12 16 (0.89%) OSPF
13 15 (0.83%) SAN
14 14 (0.78%) IPsec
Database & Business Intelligence
1 57 (3.16%) SQL Server
2 39 (2.16%) Oracle Database
3 33 (1.83%) NoSQL
4 26 (1.44%) Power BI
5 24 (1.33%) PostgreSQL
6 21 (1.16%) Relational Database
7 18 (1.00%) MongoDB
8 17 (0.94%) RDBMS
9 16 (0.89%) MySQL
10 14 (0.78%) Big Data
10 14 (0.78%) Oracle Reports
11 12 (0.66%) Data Warehouse
11 12 (0.66%) SQL Server Integration Services
12 11 (0.61%) SQL Server Reporting Services
12 11 (0.61%) Tableau
13 10 (0.55%) Informix
13 10 (0.55%) Ingres
13 10 (0.55%) Qlik Sense
13 10 (0.55%) VoltDB
14 9 (0.50%) Data Mining
Development Applications
1 80 (4.43%) JIRA
2 37 (2.05%) Jenkins
3 22 (1.22%) Git (software)
4 11 (0.61%) Postman
4 11 (0.61%) Selenium
5 9 (0.50%) Oracle Forms
6 7 (0.39%) Gatling
7 5 (0.28%) Maven
7 5 (0.28%) Subversion
7 5 (0.28%) Team Foundation Server
8 4 (0.22%) Chocolatey
8 4 (0.22%) GitLab
9 3 (0.17%) Bitbucket
9 3 (0.17%) NWDS
10 2 (0.11%) Cucumber
10 2 (0.11%) GCC
10 2 (0.11%) JMeter
10 2 (0.11%) NUnit
10 2 (0.11%) WebDriver
10 2 (0.11%) Zephyr
General
1 545 (30.19%) Social Skills
2 372 (20.61%) Finance
3 288 (15.96%) Public Sector
4 176 (9.75%) Analytical Skills
5 96 (5.32%) Influencing Skills
6 65 (3.60%) Telecoms
7 55 (3.05%) Legal
8 48 (2.66%) Presentation Skills
9 41 (2.27%) Banking
9 41 (2.27%) Organisational Skills
10 31 (1.72%) Marketing
11 29 (1.61%) Local Government
12 28 (1.55%) Retail
13 25 (1.39%) Financial Institution
13 25 (1.39%) Manufacturing
14 24 (1.33%) Inclusion and Diversity
15 17 (0.94%) French Language
16 16 (0.89%) Law
17 14 (0.78%) Documentation Skills
18 12 (0.66%) Automotive
Job Titles
1 326 (18.06%) Service Manager
2 237 (13.13%) Analyst
3 229 (12.69%) Delivery Manager
4 201 (11.14%) Service Delivery Manager
5 152 (8.42%) Architect
6 110 (6.09%) Project Manager
7 107 (5.93%) Developer
7 107 (5.93%) IT Manager
8 93 (5.15%) Service Analyst
9 71 (3.93%) IT Services Manager
10 63 (3.49%) Support Engineer
11 62 (3.43%) Service Desk Analyst
12 54 (2.99%) Business Analyst
13 46 (2.55%) Solutions Architect
14 44 (2.44%) IT Support
15 43 (2.38%) Network Engineer
16 42 (2.33%) Consultant
17 41 (2.27%) Service Desk Agent
18 40 (2.22%) IT Services Delivery Manager
19 39 (2.16%) Service Architect
Libraries, Frameworks & Software Standards
1 42 (2.33%) HTML
2 36 (1.99%) CSS
2 36 (1.99%) Web Services
3 29 (1.61%) RESTful
4 28 (1.55%) Spring
4 28 (1.55%) Spring Boot
5 25 (1.39%) XML
6 23 (1.27%) REST
7 20 (1.11%) .NET
7 20 (1.11%) JPA
7 20 (1.11%) LDAP
8 17 (0.94%) AngularJS
8 17 (0.94%) JSON
9 15 (0.83%) Play Framework
10 14 (0.78%) Oracle Fusion
10 14 (0.78%) SOAP
11 12 (0.66%) ARM Templates
12 8 (0.44%) .NET Framework
13 7 (0.39%) Ajax
13 7 (0.39%) Middleware
Miscellaneous
1 99 (5.48%) Management Information System
2 76 (4.21%) Data Centre
3 54 (2.99%) Self-Motivation
4 42 (2.33%) Public Cloud
5 35 (1.94%) NHS
5 35 (1.94%) User Experience
6 34 (1.88%) CMDB
7 28 (1.55%) Enterprise Software
8 22 (1.22%) Legacy Systems
9 18 (1.00%) PKI
9 18 (1.00%) Virtual Team
10 15 (0.83%) Data Protection Act
10 15 (0.83%) Equities
10 15 (0.83%) Foreign Exchange (FX)
10 15 (0.83%) PMI
11 13 (0.72%) Smartphone
12 12 (0.66%) Algorithms
12 12 (0.66%) Cloud Native
12 12 (0.66%) Freedom of Information
12 12 (0.66%) Mobile App
Operating Systems
1 215 (11.91%) Windows
2 94 (5.21%) Linux
3 75 (4.16%) Windows Server
4 55 (3.05%) Unix
4 55 (3.05%) Windows 10
5 38 (2.11%) Windows 7
6 30 (1.66%) Windows Server 2019
7 24 (1.33%) Windows Server 2016
8 23 (1.27%) Red Hat Enterprise Linux
9 17 (0.94%) Solaris
10 16 (0.89%) Android
11 15 (0.83%) Mac OS
12 13 (0.72%) Apple iOS
12 13 (0.72%) SUSE
12 13 (0.72%) Windows Server 2012
13 11 (0.61%) Windows Server 2008
14 6 (0.33%) Debian
14 6 (0.33%) Ubuntu
14 6 (0.33%) Windows Server 2003
15 5 (0.28%) Mac OS X
Processes & Methodologies
1 569 (31.52%) ITIL
2 450 (24.93%) Agile
3 418 (23.16%) Service Management
4 304 (16.84%) Problem-Solving
5 249 (13.80%) Project Delivery
6 246 (13.63%) Stakeholder Management
7 238 (13.19%) ITSM
8 219 (12.13%) Project Management
9 201 (11.14%) Customer Service
10 183 (10.14%) Incident Management
11 168 (9.31%) Continuous Improvement
12 158 (8.75%) Change Management
13 148 (8.20%) DevOps
14 142 (7.87%) Service Design
15 130 (7.20%) Problem Management
16 111 (6.15%) Decision-Making
17 106 (5.87%) Coaching
18 102 (5.65%) Migration
19 97 (5.37%) Risk Management
20 89 (4.93%) Scrum
Programming Languages
1 129 (7.15%) SQL
2 78 (4.32%) Java
3 56 (3.10%) JavaScript
4 54 (2.99%) PowerShell
5 47 (2.60%) Python
6 30 (1.66%) C
7 28 (1.55%) PL/SQL
8 15 (0.83%) Shell Script
9 14 (0.78%) C#
10 12 (0.66%) Bash
11 9 (0.50%) Ruby
12 8 (0.44%) Scala
12 8 (0.44%) VB
13 6 (0.33%) Groovy
14 5 (0.28%) Go
15 4 (0.22%) ABAP
15 4 (0.22%) Kotlin
15 4 (0.22%) Perl
15 4 (0.22%) TypeScript
16 3 (0.17%) PHP
Qualifications
1 284 (15.73%) Security Cleared
2 206 (11.41%) SC Cleared
3 107 (5.93%) Degree
4 59 (3.27%) ITIL Certification
5 52 (2.88%) DV Cleared
6 34 (1.88%) MCP
7 26 (1.44%) BPSS Clearance
7 26 (1.44%) PMP
8 24 (1.33%) PMI Certification
9 23 (1.27%) ITIL Foundation Certificate
10 22 (1.22%) Cisco Certification
11 17 (0.94%) Microsoft Certification
12 15 (0.83%) CCNP
12 15 (0.83%) Computer Science Degree
13 14 (0.78%) AWS Certification
14 12 (0.66%) CCNA
14 12 (0.66%) ISEB
14 12 (0.66%) OCP
14 12 (0.66%) Oracle Certification
15 10 (0.55%) OCA
Quality Assurance & Compliance
1 170 (9.42%) SLA
2 87 (4.82%) QA
3 50 (2.77%) PMO
4 39 (2.16%) Accessibility
5 37 (2.05%) ISO/IEC 27001
6 33 (1.83%) GDPR
7 17 (0.94%) Data Quality
8 16 (0.89%) ISO/IEC 20000
9 12 (0.66%) NIST
9 12 (0.66%) PCI DSS
10 10 (0.55%) Cyber Essentials
10 10 (0.55%) Disclosure Scotland
11 9 (0.50%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
11 9 (0.50%) NIST 800
12 8 (0.44%) GRC
12 8 (0.44%) Sarbanes-Oxley
13 5 (0.28%) COBIT
13 5 (0.28%) JSP 440
14 4 (0.22%) ISO 9001
15 3 (0.17%) Cyber Essentials PLUS
System Software
1 129 (7.15%) Active Directory
2 72 (3.99%) VMware Infrastructure
3 52 (2.88%) Docker
4 14 (0.78%) Oracle RAC
5 13 (0.72%) Hyper-V
6 11 (0.61%) Virtual Desktop
7 10 (0.55%) VMware ESXi
8 9 (0.50%) VMware NSX
9 8 (0.44%) Virtual Machines
10 6 (0.33%) Firmware
11 5 (0.28%) Microsoft App-V
11 5 (0.28%) vSphere
12 3 (0.17%) Virtual Servers
12 3 (0.17%) XenApp
13 2 (0.11%) Citrix Hypervisor
13 2 (0.11%) EMC RecoverPoint
13 2 (0.11%) Oracle Clusterware
13 2 (0.11%) Terminal Services
13 2 (0.11%) XenDesktop
14 1 (0.055%) Microsoft Virtual Server
Systems Management
1 55 (3.05%) SCCM
2 41 (2.27%) Terraform
3 32 (1.77%) Kubernetes
4 31 (1.72%) Ansible
5 29 (1.61%) Microsoft Intune
6 18 (1.00%) Single Sign-On
7 17 (0.94%) McAfee ePO
8 14 (0.78%) Data Guard
8 14 (0.78%) Puppet
9 13 (0.72%) SCOM
10 12 (0.66%) Oracle Enterprise Manager
11 11 (0.61%) Active Directory Federation Services
11 11 (0.61%) Grafana
12 8 (0.44%) Kibana
13 7 (0.39%) CASB
13 7 (0.39%) Nagios
13 7 (0.39%) Norton AntiVirus
13 7 (0.39%) Oracle RMAN
13 7 (0.39%) Prometheus
13 7 (0.39%) vCenter Server
Vendors
1 359 (19.89%) Microsoft
2 136 (7.53%) ServiceNow
3 115 (6.37%) Cisco
4 112 (6.20%) Oracle
5 99 (5.48%) VMware
6 92 (5.10%) SAP
7 44 (2.44%) Citrix
8 39 (2.16%) Google
8 39 (2.16%) McAfee
9 36 (1.99%) F5
10 33 (1.83%) HP
10 33 (1.83%) Juniper
11 31 (1.72%) Apple
12 25 (1.39%) CheckPoint
12 25 (1.39%) Fujitsu
13 19 (1.05%) Remedy
14 18 (1.00%) Mercator
15 17 (0.94%) Red Hat
15 17 (0.94%) SolarWinds
16 16 (0.89%) Dell