The following table provides summary statistics for contract job vacancies with a requirement for Service Delivery skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Delivery over the 3 months to 29 May 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Services Delivery
UK
3 months to
29 May 2017
Same period 2016 Same period 2015
Rank 138 91 102
Rank change year-on-year -47 +11  
Contract jobs citing Service Delivery 820 1313 1156
As % of all contract IT jobs advertised in the UK 1.83% 2.44% 2.06%
As % of the Processes & Methodologies category 2.17% 2.93% 2.56%
Number of daily rates quoted 469 803 669
Median daily rate £438 £400 £400
Median daily rate % change year-on-year +9.37% -  
90% offered a daily rate of more than £285 £225 £200
10% offered a daily rate of more than £600 £575 £550
UK excluding London median daily rate £425 £375 £400
% change year-on-year +13.33% -6.25%  
Number of hourly rates quoted 35 43 37
Median hourly rate £17.50 £22.00 £16.75
Median hourly rate % change year-on-year -20.45% +31.34%  
90% offered a hourly rate of more than £8.80 £13.00 £12.00
10% offered a hourly rate of more than £30.53 £35.00 £40.00
UK excluding London median hourly rate £18.10 £23.00 £17.50
% change year-on-year -21.32% +31.42%  

Service Delivery is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for process and methodology skills.

Contract Process & Methodology Skills
UK
Contract job vacancies with a requirement for process and methodology skills 37754 44777 45195
As % of all contract IT job vacancies advertised in the UK 84.38% 83.38% 80.68%
Number of daily rates quoted 24632 29688 28561
Median daily rate £450 £438 £413
Median daily rate % change year-on-year +2.85% +6.06%  
90% offered a daily rate of more than £310 £300 £280
10% offered a daily rate of more than £600 £600 £575
UK excluding London median daily rate £413 £400 £388
% change year-on-year +3.12% +3.22%  
Number of hourly rates quoted 1000 1077 1327
Median hourly rate £33.00 £28.00 £28.50
Median hourly rate % change year-on-year +17.85% -1.75%  
90% offered a hourly rate of more than £13.00 £12.83 £12.00
10% offered a hourly rate of more than £52.50 £47.50 £47.79
UK excluding London median hourly rate £35.00 £32.50 £30.00
% change year-on-year +7.69% +8.33%  

Service Delivery
Job Vacancy Trend

The job posting trend of jobs advertised citing Service Delivery as a proportion of all contract or permanent IT jobs with a match in the Processes & Methodologies category.

Job vacancy trend for Service Delivery in the UK

Service Delivery
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Delivery.

Contractor daily rate trend for Service Delivery in the UK

Service Delivery
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Service Delivery over the 3 months to 29 May 2017.

Contractor daily rate histogram for Service Delivery in the UK

Service Delivery
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Delivery.

Contractor hourly rate trend for Service Delivery in the UK

Service Delivery
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing Service Delivery over the 3 months to 29 May 2017.

Contractor hourly rate histogram for Service Delivery in the UK

Service Delivery
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Delivery within the UK over the 3 months to 29 May 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -38 757 £450 +12.50% 248
London -36 298 £463 +2.77% 84
South East -2 201 £450 +7.14% 45
North West -22 61 £425 +3.03% 37
East of England -13 57 £300 -13.66% 24
Hampshire +32 51 £438 +13.63% 13
City of London -1 51 £525 +11.11% 11
Berkshire +2 49 £460 +9.52% 8
West Midlands +5 45 £450 +41.17% 17
Manchester 0 40 £340 -12.25% 29
South West -11 36 £398 +9.65% 10
Buckinghamshire -5 35 £518 +27.60% 7
Milton Keynes -2 33 £518 +27.60% 6
Reading +12 28 £513 +21.30% 4
Scotland +8 28 £425 +1.19% 7
Yorkshire -8 27 £463 +42.30% 16
East Midlands -12 26 £463 +19.35% 11
Edinburgh +13 24 £413 +3.12% 4
Bedfordshire +14 21 £300 -14.28% 7
Oxfordshire +9 21 £388 -7.73% 3
Surrey -17 20 £674 +58.68% 6
West Yorkshire +8 19 £450 +50.00% 8
West Sussex +8 18 £413 -2.94% 2
Wales +7 18 £388 -3.72% 3
South Wales +24 16 £388 -4.32% 3
Birmingham +14 15 £450 +12.50% 9
Northamptonshire +9 14 £425 -12.82% 2
Wiltshire +4 14 £400 +72.04%
Bristol -1 13 £375 -9.63% 6
Hertfordshire -13 13 £305 +38.63% 7

For the 6 months to 29 May 2017, IT contractor jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads with a requirement for Service Delivery.

1 700 (39.48%) ITIL
2 403 (22.73%) Finance
3 395 (22.28%) Service Management
4 393 (22.17%) Agile Software Development
5 372 (20.98%) Project Management
6 296 (16.69%) Security Cleared
7 223 (12.58%) Windows
8 219 (12.35%) Microsoft
9 207 (11.68%) SC Cleared
10 198 (11.17%) Service Design
11 185 (10.43%) SLA
12 178 (10.04%) ITSM
12 178 (10.04%) Stakeholder Management
13 166 (9.36%) Change Management
14 160 (9.02%) Analytical Skills
15 156 (8.80%) Degree
16 146 (8.23%) ITIL V3
17 131 (7.39%) PRINCE2
18 123 (6.94%) Continuous Improvement
19 122 (6.88%) Problem Management
20 121 (6.82%) Active Directory
21 117 (6.60%) Linux
22 114 (6.43%) SQL
23 110 (6.20%) Scrum
24 105 (5.92%) Telecoms
25 104 (5.87%) Management Information System
26 96 (5.41%) SQL Server
26 96 (5.41%) Cisco
26 96 (5.41%) Microsoft Excel
27 95 (5.36%) Microsoft Office

Service Delivery
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 53 (2.99%) SharePoint
2 40 (2.26%) WebSphere
3 22 (1.24%) BizTalk Server
3 22 (1.24%) MS Exchange
4 19 (1.07%) JCAPS
5 17 (0.96%) Skype for Business
6 15 (0.85%) IIS
7 14 (0.79%) Apache
7 14 (0.79%) SharePoint 2013
8 13 (0.73%) OpenStack
9 10 (0.56%) CMS
9 10 (0.56%) JBoss
10 9 (0.51%) Exchange Server 2010
11 8 (0.45%) Confluence
11 8 (0.45%) IBM Domino
12 7 (0.39%) SAP Portal
13 6 (0.34%) Elasticsearch
13 6 (0.34%) Exchange Server 2013
13 6 (0.34%) nginx
13 6 (0.34%) SAS
Applications
1 96 (5.41%) Microsoft Excel
2 95 (5.36%) Microsoft Office
3 27 (1.52%) Microsoft PowerPoint
4 21 (1.18%) MS Visio
5 14 (0.79%) Microsoft Project
5 14 (0.79%) Spreadsheet
6 3 (0.17%) InVision
7 2 (0.11%) Adobe Creative Suite
8 1 (0.056%) InfoPath
8 1 (0.056%) Photoshop
Business Applications
1 23 (1.30%) Remedy ITSM
2 13 (0.73%) SAP Oil and Gas
3 5 (0.28%) SAP ERP
4 4 (0.23%) Dynamics AX
4 4 (0.23%) Eloqua
4 4 (0.23%) Oracle Financials
5 3 (0.17%) Dynamics CRM
5 3 (0.17%) SAP Business ByDesign
5 3 (0.17%) Workday HCM
6 2 (0.11%) Oracle EBS
6 2 (0.11%) Oracle ERP
6 2 (0.11%) Primavera
6 2 (0.11%) RMDS
7 1 (0.056%) iTrent
7 1 (0.056%) OpenText VIM for SAP
7 1 (0.056%) Oracle Retail
7 1 (0.056%) PeopleSoft Financials
7 1 (0.056%) SAP S/4HANA
7 1 (0.056%) StreamServe
7 1 (0.056%) Unit4 Business World
Cloud Services
1 52 (2.93%) Office 365
2 47 (2.65%) Amazon AWS
3 42 (2.37%) Microsoft Azure
4 41 (2.31%) PaaS
5 31 (1.75%) IaaS
6 22 (1.24%) SaaS
7 18 (1.02%) Cloud Computing
8 11 (0.62%) SuccessFactors
9 9 (0.51%) OneDrive
10 5 (0.28%) GitHub
11 3 (0.17%) IBM Cloud
11 3 (0.17%) SoftLayer
12 2 (0.11%) Google Analytics
12 2 (0.11%) Veeva
13 1 (0.056%) Azure Active Directory
13 1 (0.056%) Google Cloud Platform
13 1 (0.056%) Mimecast
13 1 (0.056%) Oracle CX
13 1 (0.056%) Taleo
13 1 (0.056%) Yammer
Communications & Networking
1 65 (3.67%) Firewall
1 65 (3.67%) WAN
2 54 (3.05%) LAN
3 48 (2.71%) Internet
4 45 (2.54%) VPN
5 38 (2.14%) DNS
5 38 (2.14%) Wireless
6 33 (1.86%) SAN
7 25 (1.41%) TCP/IP
8 24 (1.35%) Cisco ASA
8 24 (1.35%) DHCP
9 20 (1.13%) FTP
10 19 (1.07%) MVNO
11 18 (1.02%) MPLS
12 17 (0.96%) NAS
13 16 (0.90%) Cisco Nexus
14 15 (0.85%) BGP
14 15 (0.85%) Intranet
14 15 (0.85%) Network Security
15 11 (0.62%) Ethernet
Database & Business Intelligence
1 96 (5.41%) SQL Server
2 29 (1.64%) Relational Database
3 21 (1.18%) SQL Server Integration Services
4 19 (1.07%) SQL Server 2012
5 18 (1.02%) SQL Server 2008
6 14 (0.79%) Big Data
6 14 (0.79%) NoSQL
6 14 (0.79%) PostgreSQL
7 13 (0.73%) Oracle Database
8 11 (0.62%) Data Warehouse
8 11 (0.62%) RDBMS
9 10 (0.56%) MongoDB
10 8 (0.45%) Hadoop
10 8 (0.45%) SQL Server 2014
11 7 (0.39%) SQL Server Reporting Services
12 6 (0.34%) EDRMS
12 6 (0.34%) MySQL
12 6 (0.34%) Oracle Reports
13 5 (0.28%) Redis
13 5 (0.28%) SQL Server 2005
Development Applications
1 30 (1.69%) JIRA
2 25 (1.41%) Git (software)
3 24 (1.35%) Jenkins
3 24 (1.35%) Team Foundation Server
4 17 (0.96%) Selenium
5 15 (0.85%) Cucumber
6 12 (0.68%) Visual Studio
7 11 (0.62%) gulp
7 11 (0.62%) TeamCity
8 10 (0.56%) Subversion
9 7 (0.39%) Bitbucket
9 7 (0.39%) Vagrant
10 6 (0.34%) Ant
10 6 (0.34%) IBM UrbanCode
10 6 (0.34%) Maven
10 6 (0.34%) Octopus Deploy
10 6 (0.34%) Travis CI
11 5 (0.28%) JUnit
11 5 (0.28%) MSI
11 5 (0.28%) SoapUI
General
1 403 (22.73%) Finance
2 105 (5.92%) Telecoms
3 76 (4.29%) Banking
4 62 (3.50%) Legal
5 47 (2.65%) Retail
6 41 (2.31%) Billing
7 38 (2.14%) Law
8 33 (1.86%) Marketing
9 28 (1.58%) Back Office
10 27 (1.52%) Manufacturing
11 18 (1.02%) Local Government
12 17 (0.96%) Financial Institution
13 13 (0.73%) Electronics
13 13 (0.73%) Publishing
14 12 (0.68%) Investment Banking
15 10 (0.56%) Pharmaceutical
16 8 (0.45%) Automotive
16 8 (0.45%) French Language
16 8 (0.45%) Front Office
17 5 (0.28%) Military
Job Titles
1 294 (16.58%) Service Manager
2 248 (13.99%) Analyst
3 235 (13.25%) Delivery Manager
4 202 (11.39%) Services Delivery Manager
5 145 (8.18%) Architect
6 125 (7.05%) Project Manager
7 93 (5.25%) Developer
8 80 (4.51%) Business Analyst
9 75 (4.23%) Service Analyst
10 66 (3.72%) Consultant
10 66 (3.72%) IT Manager
11 52 (2.93%) Support Engineer
12 48 (2.71%) Applications Support
13 45 (2.54%) Transition Manager
14 44 (2.48%) Infrastructure Manager
14 44 (2.48%) Senior Manager
14 44 (2.48%) Service Architect
15 43 (2.43%) ITIL Manager
16 41 (2.31%) Administrator
16 41 (2.31%) Solutions Architect
Libraries, Frameworks & Software Standards
1 48 (2.71%) Web Services
2 45 (2.54%) CSS
3 42 (2.37%) HTML
4 32 (1.80%) XML
5 28 (1.58%) .NET
5 28 (1.58%) AngularJS
6 25 (1.41%) Middleware
7 22 (1.24%) Spring
7 22 (1.24%) XSLT
8 20 (1.13%) Node.js
9 19 (1.07%) IBM Integration Bus
9 19 (1.07%) ISPF
10 17 (0.96%) ASP.NET
10 17 (0.96%) HTML5
10 17 (0.96%) REST
11 16 (0.90%) JSON
11 16 (0.90%) SOAP
12 13 (0.73%) ActiveMQ
13 11 (0.62%) ASP.NET MVC
13 11 (0.62%) React
Miscellaneous
1 160 (9.02%) Analytical Skills
2 104 (5.87%) Management Information System
3 88 (4.96%) Data Centre
4 48 (2.71%) User Experience
5 27 (1.52%) NHS
6 22 (1.24%) Mainframe
7 21 (1.18%) Video Conferencing
8 19 (1.07%) Computer Science
8 19 (1.07%) Virtual Team
9 18 (1.02%) iSeries
10 17 (0.96%) CMDB
10 17 (0.96%) PMI
11 15 (0.85%) Smartphone
12 14 (0.79%) Enterprise Storage
12 14 (0.79%) Private Cloud
13 13 (0.73%) Tandem
14 11 (0.62%) Enterprise Software
15 10 (0.56%) Clustering
15 10 (0.56%) Data Protection Act
15 10 (0.56%) Social Media
Operating Systems
1 223 (12.58%) Windows
2 117 (6.60%) Linux
3 93 (5.25%) Unix
4 56 (3.16%) Windows 7
5 55 (3.10%) Windows Server
6 44 (2.48%) Windows Server 2008
7 41 (2.31%) Windows Server 2012
8 23 (1.30%) Solaris
9 20 (1.13%) Red Hat Enterprise Linux
10 19 (1.07%) Android
11 16 (0.90%) Apple iOS
11 16 (0.90%) Windows 8
12 15 (0.85%) Windows 10
13 13 (0.73%) Windows Server 2003
13 13 (0.73%) Windows XP
14 11 (0.62%) AIX
15 10 (0.56%) zOS
16 9 (0.51%) Windows 2000
17 8 (0.45%) CentOS
18 6 (0.34%) Mac OS
Processes & Methodologies
1 700 (39.48%) ITIL
2 395 (22.28%) Service Management
3 393 (22.17%) Agile Software Development
4 372 (20.98%) Project Management
5 198 (11.17%) Service Design
6 178 (10.04%) ITSM
6 178 (10.04%) Stakeholder Management
7 166 (9.36%) Change Management
8 146 (8.23%) ITIL V3
9 131 (7.39%) PRINCE2
10 123 (6.94%) Continuous Improvement
11 122 (6.88%) Problem Management
12 110 (6.20%) Scrum
13 90 (5.08%) Mentoring
14 89 (5.02%) Incident Management
15 85 (4.79%) Risk Management
16 82 (4.62%) Agile Project Management
17 80 (4.51%) Business Analysis
18 79 (4.46%) Coaching
18 79 (4.46%) Migration
Programming Languages
1 114 (6.43%) SQL
2 72 (4.06%) Java
3 53 (2.99%) JavaScript
4 49 (2.76%) Python
5 39 (2.20%) PowerShell
6 25 (1.41%) C
6 25 (1.41%) Ruby
7 22 (1.24%) C#
7 22 (1.24%) Perl
8 20 (1.13%) Bash Shell
9 18 (1.02%) JCL
9 18 (1.02%) PHP
9 18 (1.02%) Shell Script
10 14 (0.79%) C++
10 14 (0.79%) T-SQL
11 9 (0.51%) Scala
12 6 (0.34%) PL/SQL
12 6 (0.34%) VBScript
13 5 (0.28%) Groovy
14 4 (0.23%) VBA
Qualifications
1 296 (16.69%) Security Cleared
2 207 (11.68%) SC Cleared
3 156 (8.80%) Degree
4 73 (4.12%) ITIL Certification
5 53 (2.99%) Cisco Certification
6 43 (2.43%) BPSS Clearance
7 40 (2.26%) Microsoft Certification
8 37 (2.09%) CCNP
9 32 (1.80%) DV Cleared
10 31 (1.75%) PMI Certification
11 27 (1.52%) ITIL Foundation Certificate
12 26 (1.47%) CCNA
13 25 (1.41%) MCSE
14 24 (1.35%) PMP
15 23 (1.30%) DBS Check
16 20 (1.13%) MAPM
17 16 (0.90%) MCP
18 14 (0.79%) ISEB
18 14 (0.79%) Master's Degree
19 12 (0.68%) CCDP
Quality Assurance & Compliance
1 185 (10.43%) SLA
2 69 (3.89%) QA
3 31 (1.75%) Disclosure Scotland
4 27 (1.52%) PMO
5 17 (0.96%) HL7
6 16 (0.90%) ISO/IEC 27001
7 11 (0.62%) Data Quality
8 9 (0.51%) PCI DSS
9 6 (0.34%) COBIT
10 5 (0.28%) ISO 9001
11 4 (0.23%) GDPR
11 4 (0.23%) MiFID
12 3 (0.17%) GAMP
12 3 (0.17%) GxP
12 3 (0.17%) ISO 22301
12 3 (0.17%) ISO 9000
12 3 (0.17%) PMBOK
13 2 (0.11%) EFQM
13 2 (0.11%) ISO/IEC 20000
13 2 (0.11%) Sarbanes-Oxley
System Software
1 121 (6.82%) Active Directory
2 47 (2.65%) VMware Infrastructure
3 26 (1.47%) Hyper-V
4 19 (1.07%) Time Sharing Option
5 15 (0.85%) Docker
6 12 (0.68%) Veritas Cluster Server
6 12 (0.68%) Veritas File System
6 12 (0.68%) Virtual Machines
7 9 (0.51%) Microsoft App-V
7 9 (0.51%) VMware Workstation
8 8 (0.45%) vSphere
9 7 (0.39%) GFS2
9 7 (0.39%) GlusterFS
9 7 (0.39%) OCFS2
9 7 (0.39%) ProxySG
10 5 (0.28%) Tivoli Workload Scheduler
10 5 (0.28%) Virtual Desktop
11 4 (0.23%) XenApp
12 3 (0.17%) VMware ESXi
12 3 (0.17%) Xen
Systems Management
1 44 (2.48%) SCCM
2 39 (2.20%) Puppet
3 19 (1.07%) Ansible
4 18 (1.02%) SCOM
5 17 (0.96%) NetBackup
6 14 (0.79%) Opscode Chef
7 10 (0.56%) Kubernetes
8 8 (0.45%) OVSD
9 7 (0.39%) CFEngine
9 7 (0.39%) Failover Clustering
9 7 (0.39%) SELinux
10 5 (0.28%) Terraform
10 5 (0.28%) TIBCO Hawk
10 5 (0.28%) Tivoli
11 4 (0.23%) AirWatch
11 4 (0.23%) HP Quality Center
11 4 (0.23%) HP SIM
11 4 (0.23%) OpenView
11 4 (0.23%) Oracle Enterprise Manager
11 4 (0.23%) vCenter Server
Vendors
1 219 (12.35%) Microsoft
2 96 (5.41%) Cisco
3 77 (4.34%) ServiceNow
4 76 (4.29%) SAP
5 73 (4.12%) Oracle
6 69 (3.89%) VMware
7 56 (3.16%) IBM
8 53 (2.99%) HP
9 47 (2.65%) Citrix
10 46 (2.59%) Red Hat
11 38 (2.14%) Remedy
12 31 (1.75%) F5
13 29 (1.64%) Apple
14 23 (1.30%) CheckPoint
15 19 (1.07%) BMC
15 19 (1.07%) Fiorano
15 19 (1.07%) InterSystems
16 16 (0.90%) Juniper
17 15 (0.85%) Dell
17 15 (0.85%) Nokia
Basingstoke, Hampshire
Redrock Consulting Ltd
Rate: Market Rate
Posted: 3 days ago
Southampton, Hampshire
Austin Fraser
Posted: 3 days ago
Bromley, Kent
Haysfm
Rate: £400.00 - £450.00 per day
Posted: 3 days ago
Surrey
La Fosse Associates
Rate: £450 - £500 per day + neg.
Posted: 3 days ago
Basingstoke, Hampshire
Redrock Consulting Ltd
Rate: Market Rate
Posted: 3 days ago
Manchester, Lancashire
HAYS INFORMATION TECHNOLOGY
Posted: 4 days ago
Manchester, Lancashire
Cadence Resourcing
Rate: On Application
Posted: 4 days ago
Sandy, Bedfordshire
HAYS INFORMATION TECHNOLOGY
Rate: £350 - £390 per day
Posted: 5 days ago
Basingstoke
TDA Group
Rate: £250 - £280 per annum
Posted: 6 days ago
London
Spring Technology
Rate: £500.00 - £550.00 per day
Posted: 5 days ago
London
Elevate Direct
Rate: Negotiable
Posted: 4 days ago
Luton, Bedfordshire
Roc Search
Posted: 6 days ago
Milton Keynes, Buckinghamshire
AMS contingency
Posted: 6 days ago
Manchester, Lancashire
AMS contingency
Rate: Negotiable
Posted: 11 days ago
Milton Keynes, Buckinghamshire
AMS contingency
Posted: 11 days ago
London
Green Park Interim & Executive Ltd
Rate: Up to £600 per day
Posted: 13 days ago
Bristol, Avon
CPS Group UK
Rate: £290 - £320 per day + Depending on Experience
Posted: 6 days ago
North West
Gibbs HWS
Rate: £0 - £450 per day
Posted: 14 days ago
London
Gibbs S3
Rate: £0 - £450 per day
Posted: 14 days ago
London
Gibbs S3
Rate: £450 - £500 per day
Posted: 4 days ago
London
Experis Ltd
Rate: £350.00 - £360.00 per day
Posted: 6 days ago
UK
Gibbs S3
Rate: £400 - £500 per day
Posted: 4 days ago
London
Experis Ltd
Rate: £350.00 - £360.00 per day
Posted: 5 days ago
London
Gibbs S3
Rate: £450 - £500 per day
Posted: 4 days ago
Warwick, Warwickshire
Warwickshire County Council
Rate: From £32,486 to £34,538 per annum
Posted: 19 days ago
Liverpool, Merseyside
Adria Solutions Ltd
Posted: 6 days ago
London
Gibbs
Rate: £0 - £25 per day
Posted: 14 days ago