Period
to 17 August 2017

The following table provides summary statistics for contract job vacancies with a requirement for Service Delivery skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Delivery over the 6 months to 17 August 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Services Delivery
UK
6 months to
17 Aug 2017
Same period 2016 Same period 2015
Rank 135 100 102
Rank change year-on-year -35 +2 -18
Contract jobs citing Service Delivery 1851 2571 2346
As % of all contract IT jobs advertised in the UK 1.93% 2.36% 2.08%
As % of the Processes & Methodologies category 2.29% 2.83% 2.58%
Number of daily rates quoted 1115 1628 1404
UK median daily rate £425 £401 £400
Median daily rate % change year-on-year +5.99% +0.25% +2.56%
10th Percentile £261 £225 £215
90th Percentile £600 £600 £575
UK excluding London median daily rate £425 £375 £400
% change year-on-year +13.33% -6.25% +8.11%
Number of hourly rates quoted 81 101 83
UK median hourly rate £16.00 £21.00 £17.50
Median hourly rate % change year-on-year -23.81% +20.00% +16.67%
10th Percentile £9.25 £11.25 £11.50
90th Percentile £34.50 £36.00 £41.85
UK excluding London median hourly rate £15.50 £23.00 £17.50
% change year-on-year -32.61% +31.43% +29.63%

Service Delivery is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for process and methodology skills.

Contract Process & Methodology Skills
UK
Contract job vacancies with a requirement for process and methodology skills 80715 90781 91028
As % of all contract IT job vacancies advertised in the UK 84.36% 83.45% 80.78%
Number of daily rates quoted 52987 59976 57943
UK median daily rate £450 £425 £400
Median daily rate % change year-on-year +5.88% +6.25% -
10th Percentile £281 £263 £260
90th Percentile £625 £600 £590
UK excluding London median daily rate £400 £400 £375
% change year-on-year - +6.67% +3.45%
Number of hourly rates quoted 2004 2201 2594
UK median hourly rate £25.00 £25.00 £22.12
Median hourly rate % change year-on-year - +13.05% +7.88%
10th Percentile £11.72 £11.50 £11.25
90th Percentile £50.25 £48.75 £48.57
UK excluding London median hourly rate £25.00 £25.00 £22.50
% change year-on-year - +11.11% +4.65%

Service Delivery
Job Vacancy Trend

Job postings citing Service Delivery as a percentage of all IT jobs advertised.

Job vacancy trend for Service Delivery in the UK

Service Delivery
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Delivery.

Contractor daily rate trend for Service Delivery in the UK

Service Delivery
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Service Delivery over the 6 months to 17 August 2017.

Contractor daily rate histogram for Service Delivery in the UK

Service Delivery
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Delivery.

Contractor hourly rate trend for Service Delivery in the UK

Service Delivery
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing Service Delivery over the 6 months to 17 August 2017.

Contractor hourly rate histogram for Service Delivery in the UK

Service Delivery
Top 16 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Delivery within the UK over the 6 months to 17 August 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -30 1725 £429 +5.66% 281
UK excluding London -29 1125 £425 +13.33% 205
London -32 683 £450 -5.26% 90
South East +6 442 £425 +1.19% 47
North of England -73 204 £425 +35.46% 68
Midlands -4 191 £448 +11.88% 34
West Midlands +4 123 £450 +12.50% 25
South West -23 109 £400 +9.59% 15
North West -35 103 £375 -6.25% 31
East of England -19 96 £375 +7.91% 28
East Midlands +8 70 £463 +19.35% 9
Yorkshire -23 60 £425 +6.25% 27
Scotland -14 59 £355 -13.94% 12
North East -38 41 £400 +42.86% 10
Wales +16 39 £350 +1.45% 2
Northern Ireland -53 2 £375 -6.25%

For the 6 months to 17 August 2017, IT contractor jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads with a requirement for Service Delivery.

1 753 (40.68%) ITIL
2 463 (25.01%) Service Management
3 416 (22.47%) Finance
4 388 (20.96%) Project Management
5 359 (19.39%) Agile Software Development
6 278 (15.02%) Security Cleared
7 256 (13.83%) Microsoft
8 245 (13.24%) Stakeholder Management
9 233 (12.59%) Windows
10 192 (10.37%) Service Design
11 187 (10.10%) SLA
12 179 (9.67%) ITSM
12 179 (9.67%) SC Cleared
13 174 (9.40%) Analytical Skills
14 168 (9.08%) Degree
15 157 (8.48%) ITIL V3
16 154 (8.32%) Continuous Improvement
17 153 (8.27%) Change Management
18 137 (7.40%) Telecoms
19 131 (7.08%) Active Directory
20 127 (6.86%) Linux
21 120 (6.48%) Cisco
22 116 (6.27%) Scrum
23 115 (6.21%) PRINCE2
24 113 (6.10%) Management Information System
25 111 (6.00%) Microsoft Excel
26 109 (5.89%) SQL
27 107 (5.78%) Problem Management
28 100 (5.40%) Migration
29 99 (5.35%) Mentoring

Service Delivery
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 41 (2.22%) MS Exchange
2 35 (1.89%) SharePoint
3 33 (1.78%) WebSphere
4 28 (1.51%) Skype for Business
5 21 (1.13%) Apache
6 17 (0.92%) Confluence
6 17 (0.92%) IIS
6 17 (0.92%) OpenStack
7 16 (0.86%) Exchange Server 2010
8 15 (0.81%) BizTalk Server
8 15 (0.81%) CMS
9 14 (0.76%) JBoss
10 13 (0.70%) Blackberry Enterprise Server
11 12 (0.65%) JCAPS
11 12 (0.65%) WebLogic
12 8 (0.43%) SAP Portal
13 7 (0.38%) Adobe Experience Manager
13 7 (0.38%) Exchange Server 2013
13 7 (0.38%) SharePoint 2013
14 5 (0.27%) Elasticsearch
Applications
1 111 (6.00%) Microsoft Excel
2 90 (4.86%) Microsoft Office
3 55 (2.97%) Microsoft PowerPoint
4 28 (1.51%) MS Visio
5 14 (0.76%) Microsoft Project
6 8 (0.43%) Spreadsheet
7 3 (0.16%) InVision
8 1 (0.054%) Adobe Creative Suite
8 1 (0.054%) S-PLUS
Business Applications
1 26 (1.40%) Remedy ITSM
2 11 (0.59%) SAP GRC
3 7 (0.38%) SAP Oil and Gas
4 6 (0.32%) SAP ERP
4 6 (0.32%) SAP MM
5 5 (0.27%) SAP FSCM
6 4 (0.22%) SAP HR
7 3 (0.16%) Dynamics CRM
7 3 (0.16%) SAP Hybris
7 3 (0.16%) SAP S/4HANA
7 3 (0.16%) Workday HCM
8 2 (0.11%) Dynamics AX
8 2 (0.11%) Dynamics NAV
8 2 (0.11%) Maximo
8 2 (0.11%) OpenText VIM for SAP
8 2 (0.11%) Oracle EBS
8 2 (0.11%) RMDS
8 2 (0.11%) SAP SM
8 2 (0.11%) Teamcenter
8 2 (0.11%) TRIRIGA
Cloud Services
1 63 (3.40%) Microsoft Azure
2 51 (2.76%) Amazon AWS
2 51 (2.76%) Office 365
3 43 (2.32%) PaaS
4 30 (1.62%) IaaS
5 27 (1.46%) SaaS
6 23 (1.24%) Cloud Computing
7 9 (0.49%) OneDrive
8 7 (0.38%) SuccessFactors
9 5 (0.27%) GitHub
10 4 (0.22%) Azure Active Directory
11 3 (0.16%) Mimecast
11 3 (0.16%) OpenShift
12 2 (0.11%) IBM Blueworks
13 1 (0.054%) Akamai
13 1 (0.054%) Google Analytics
13 1 (0.054%) Google Cloud Platform
13 1 (0.054%) IBM Cloud
13 1 (0.054%) SoftLayer
13 1 (0.054%) Yammer
Communications & Networking
1 88 (4.75%) Firewall
2 80 (4.32%) WAN
3 69 (3.73%) LAN
4 45 (2.43%) SAN
5 40 (2.16%) Internet
6 37 (2.00%) DNS
7 36 (1.94%) VPN
8 34 (1.84%) DHCP
9 33 (1.78%) MPLS
9 33 (1.78%) Wireless
10 27 (1.46%) Cisco ASA
11 26 (1.40%) TCP/IP
12 24 (1.30%) Cisco Nexus
13 22 (1.19%) BGP
14 20 (1.08%) Network Security
15 19 (1.03%) FTP
16 18 (0.97%) NAS
17 17 (0.92%) HTTP
17 17 (0.92%) LDAP
18 16 (0.86%) Intranet
Database & Business Intelligence
1 87 (4.70%) SQL Server
2 33 (1.78%) Relational Database
3 21 (1.13%) Oracle Database
4 20 (1.08%) RDBMS
5 19 (1.03%) SQL Server 2012
6 17 (0.92%) MySQL
6 17 (0.92%) NoSQL
6 17 (0.92%) SQL Server Integration Services
7 15 (0.81%) PostgreSQL
7 15 (0.81%) SQL Server 2008
8 10 (0.54%) Big Data
8 10 (0.54%) MongoDB
9 9 (0.49%) Data Warehouse
9 9 (0.49%) SQL Server 2014
10 8 (0.43%) SAP HANA
11 6 (0.32%) BusinessObjects
11 6 (0.32%) SQL Server 2005
12 5 (0.27%) Crystal Reports
12 5 (0.27%) GIS
13 4 (0.22%) Oracle Reports
Development Applications
1 38 (2.05%) JIRA
2 33 (1.78%) Git (software)
3 23 (1.24%) Selenium
4 21 (1.13%) Jenkins
4 21 (1.13%) Team Foundation Server
5 17 (0.92%) Cucumber
6 15 (0.81%) TeamCity
7 14 (0.76%) SoapUI
8 13 (0.70%) Octopus Deploy
9 12 (0.65%) Vagrant
9 12 (0.65%) Visual Studio
10 10 (0.54%) NuGet
11 9 (0.49%) gulp
12 7 (0.38%) Artifactory
13 6 (0.32%) Bitbucket
13 6 (0.32%) Hudson
14 5 (0.27%) Grunt
14 5 (0.27%) Jasmine
14 5 (0.27%) PhantomJS
14 5 (0.27%) WebDriver
General
1 416 (22.47%) Finance
2 137 (7.40%) Telecoms
3 85 (4.59%) Banking
4 58 (3.13%) Legal
5 46 (2.49%) Law
6 45 (2.43%) Billing
7 42 (2.27%) Retail
8 33 (1.78%) Back Office
9 30 (1.62%) Manufacturing
10 21 (1.13%) Investment Banking
11 17 (0.92%) Marketing
12 16 (0.86%) Financial Institution
12 16 (0.86%) Local Government
13 12 (0.65%) Front Office
14 11 (0.59%) Automotive
15 9 (0.49%) Electronics
15 9 (0.49%) French Language
15 9 (0.49%) Military
16 6 (0.32%) Publishing
16 6 (0.32%) Spanish Language
Job Titles
1 365 (19.72%) Service Manager
2 281 (15.18%) Delivery Manager
3 238 (12.86%) Analyst
3 238 (12.86%) Services Delivery Manager
4 137 (7.40%) Architect
5 125 (6.75%) Project Manager
6 78 (4.21%) IT Manager
7 72 (3.89%) Developer
8 70 (3.78%) Service Analyst
9 58 (3.13%) Consultant
10 56 (3.03%) Support Engineer
10 56 (3.03%) Transition Manager
11 54 (2.92%) ITIL Manager
12 53 (2.86%) Business Analyst
13 52 (2.81%) Service Transition Manager
14 49 (2.65%) ITIL Service Manager
15 48 (2.59%) IT Services Manager
16 45 (2.43%) Senior Manager
17 41 (2.22%) Applications Support
18 36 (1.94%) Administrator
Libraries, Frameworks & Software Standards
1 39 (2.11%) Web Services
2 38 (2.05%) HTML
3 36 (1.94%) .NET
4 35 (1.89%) SOAP
5 31 (1.67%) CSS
6 30 (1.62%) AngularJS
7 29 (1.57%) Middleware
8 28 (1.51%) XML
9 27 (1.46%) Spring
10 22 (1.19%) HTML5
10 22 (1.19%) XSLT
11 20 (1.08%) REST
12 17 (0.92%) ActiveMQ
12 17 (0.92%) ISPF
13 16 (0.86%) Rendezvous
14 15 (0.81%) RESTful
15 14 (0.76%) ASP.NET
16 13 (0.70%) J2EE
17 12 (0.65%) IBM Integration Bus
18 11 (0.59%) Twitter Bootstrap
Miscellaneous
1 174 (9.40%) Analytical Skills
2 113 (6.10%) Management Information System
3 83 (4.48%) Data Centre
4 66 (3.57%) User Experience
5 48 (2.59%) Virtual Team
6 39 (2.11%) NHS
7 36 (1.94%) Computer Science
8 21 (1.13%) Private Cloud
9 19 (1.03%) CMDB
9 19 (1.03%) Video Conferencing
10 18 (0.97%) Data Protection Act
11 17 (0.92%) Blackberry
11 17 (0.92%) Mainframe
12 12 (0.65%) Public Cloud
13 11 (0.59%) Clustering
13 11 (0.59%) Linux Command Line
14 10 (0.54%) Enterprise Software
14 10 (0.54%) Hedge funds
15 9 (0.49%) Client/Server
15 9 (0.49%) Mobile App
Operating Systems
1 233 (12.59%) Windows
2 127 (6.86%) Linux
3 95 (5.13%) Unix
4 74 (4.00%) Windows Server
5 61 (3.30%) Windows 7
6 47 (2.54%) Windows Server 2008
7 46 (2.49%) Windows Server 2012
8 29 (1.57%) Windows 10
9 24 (1.30%) Red Hat Enterprise Linux
10 21 (1.13%) Windows 8
11 17 (0.92%) Solaris
11 17 (0.92%) Windows Server 2003
12 15 (0.81%) Windows 2000
13 12 (0.65%) Android
13 12 (0.65%) Windows XP
14 10 (0.54%) AIX
15 9 (0.49%) Apple iOS
15 9 (0.49%) SUSE
16 8 (0.43%) Ubuntu
17 7 (0.38%) CentOS
Processes & Methodologies
1 753 (40.68%) ITIL
2 463 (25.01%) Service Management
3 388 (20.96%) Project Management
4 359 (19.39%) Agile Software Development
5 245 (13.24%) Stakeholder Management
6 192 (10.37%) Service Design
7 179 (9.67%) ITSM
8 157 (8.48%) ITIL V3
9 154 (8.32%) Continuous Improvement
10 153 (8.27%) Change Management
11 116 (6.27%) Scrum
12 115 (6.21%) PRINCE2
13 107 (5.78%) Problem Management
14 100 (5.40%) Migration
15 99 (5.35%) Mentoring
16 96 (5.19%) Risk Management
17 88 (4.75%) Process Improvement
18 86 (4.65%) Coaching
18 86 (4.65%) Incident Management
19 81 (4.38%) Agile Project Management
Programming Languages
1 109 (5.89%) SQL
2 64 (3.46%) Java
3 46 (2.49%) JavaScript
4 44 (2.38%) PowerShell
5 38 (2.05%) Python
6 27 (1.46%) C
7 25 (1.35%) C#
8 22 (1.19%) Ruby
9 19 (1.03%) Shell Script
10 18 (0.97%) C++
10 18 (0.97%) Perl
11 16 (0.86%) JCL
12 15 (0.81%) Bash Shell
13 10 (0.54%) PHP
14 9 (0.49%) PL/SQL
15 8 (0.43%) Scala
15 8 (0.43%) T-SQL
15 8 (0.43%) WebLogic Scripting Tool
16 6 (0.32%) VBA
17 4 (0.22%) ECMAScript
Qualifications
1 278 (15.02%) Security Cleared
2 179 (9.67%) SC Cleared
3 168 (9.08%) Degree
4 88 (4.75%) ITIL Certification
5 67 (3.62%) Cisco Certification
6 53 (2.86%) Microsoft Certification
7 49 (2.65%) DV Cleared
8 48 (2.59%) BPSS Clearance
9 35 (1.89%) CCNP
10 29 (1.57%) CCNA
10 29 (1.57%) MCSE
11 25 (1.35%) ITIL Foundation Certificate
12 21 (1.13%) PMI Certification
13 20 (1.08%) MAPM
13 20 (1.08%) MCP
14 18 (0.97%) ISTQB
14 18 (0.97%) ISTQB Foundation Certification
14 18 (0.97%) PMP
15 17 (0.92%) HNC
16 14 (0.76%) ISEB
Quality Assurance & Compliance
1 187 (10.10%) SLA
2 66 (3.57%) QA
3 36 (1.94%) ISO/IEC 20000
4 30 (1.62%) ISO/IEC 27001
5 28 (1.51%) Disclosure Scotland
6 27 (1.46%) PMO
7 15 (0.81%) COBIT
7 15 (0.81%) ISO 9001
8 13 (0.70%) HL7
8 13 (0.70%) Sarbanes-Oxley
9 8 (0.43%) Data Quality
10 7 (0.38%) PCI DSS
11 6 (0.32%) GDPR
12 5 (0.27%) ISO 22301
13 3 (0.16%) EFQM
13 3 (0.16%) GAMP
13 3 (0.16%) ISO 9000
13 3 (0.16%) WAI
13 3 (0.16%) WCAG
14 2 (0.11%) JSP 440
System Software
1 131 (7.08%) Active Directory
2 51 (2.76%) VMware Infrastructure
3 43 (2.32%) Hyper-V
4 20 (1.08%) Docker
5 17 (0.92%) Time Sharing Option
6 13 (0.70%) VMware Workstation
7 11 (0.59%) Microsoft App-V
8 9 (0.49%) vSphere
9 8 (0.43%) Virtual Desktop
9 8 (0.43%) VMware ESXi
10 7 (0.38%) Firmware
10 7 (0.38%) XenDesktop
11 6 (0.32%) Veritas Cluster Server
12 5 (0.27%) GFS2
12 5 (0.27%) GlusterFS
12 5 (0.27%) OCFS2
12 5 (0.27%) vCloud
12 5 (0.27%) Veritas File System
12 5 (0.27%) Virtual Machines
13 4 (0.22%) XenServer
Systems Management
1 60 (3.24%) SCCM
2 34 (1.84%) Puppet
3 28 (1.51%) SCOM
4 19 (1.03%) NetBackup
5 14 (0.76%) Ansible
6 12 (0.65%) TIBCO Hawk
7 11 (0.59%) AirWatch
8 10 (0.54%) OVSD
8 10 (0.54%) Symantec Enterprise Vault
9 9 (0.49%) Opscode Chef
10 8 (0.43%) Netcool
10 8 (0.43%) Terraform
11 7 (0.38%) Kibana
11 7 (0.38%) Kubernetes
11 7 (0.38%) logstash
11 7 (0.38%) SELinux
12 6 (0.32%) Failover Clustering
12 6 (0.32%) Oracle Enterprise Manager
12 6 (0.32%) WSUS
13 5 (0.27%) EMC NetWorker
Vendors
1 256 (13.83%) Microsoft
2 120 (6.48%) Cisco
3 94 (5.08%) SAP
4 85 (4.59%) VMware
5 82 (4.43%) Oracle
6 67 (3.62%) HP
7 66 (3.57%) ServiceNow
8 61 (3.30%) IBM
9 47 (2.54%) Citrix
10 42 (2.27%) Red Hat
11 39 (2.11%) Remedy
12 24 (1.30%) CheckPoint
13 23 (1.24%) F5
14 21 (1.13%) Symantec
15 17 (0.92%) NetApp
16 16 (0.86%) Juniper
16 16 (0.86%) Salesforce.com
16 16 (0.86%) SolarWinds
16 16 (0.86%) TIBCO
17 14 (0.76%) Atlassian