Period
to 23 November 2017

The following table provides summary statistics for contract job vacancies with a requirement for Service Delivery skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Delivery over the 6 months to 23 November 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Services Delivery
UK
6 months to
23 Nov 2017
Same period 2016 Same period 2015
Rank 126 106 92
Rank change year-on-year -20 -14 -6
Contract jobs citing Service Delivery 2078 2347 2649
As % of all contract IT jobs advertised in the UK 2.02% 2.23% 2.33%
As % of the Processes & Methodologies category 2.39% 2.66% 2.85%
Number of daily rates quoted 1306 1466 1622
UK median daily rate £425 £425 £400
Median daily rate % change year-on-year - +6.25% -
10th Percentile £221 £218 £230
90th Percentile £588 £600 £588
UK excluding London median daily rate £400 £380 £400
% change year-on-year +5.26% -5.00% +6.67%
Number of hourly rates quoted 116 104 83
UK median hourly rate £17.19 £17.06 £18.50
Median hourly rate % change year-on-year +0.75% -7.78% +19.28%
10th Percentile £11.15 £11.11 £10.50
90th Percentile £35.63 £36.00 £43.65
UK excluding London median hourly rate £15.50 £17.06 £17.75
% change year-on-year -9.14% -3.89% +26.79%

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Contract vacancies with a requirement for process or methodology skills 87085 88317 92969
As % of all contract IT jobs advertised in the UK 84.46% 83.90% 81.79%
Number of daily rates quoted 58028 58368 60222
UK median daily rate £450 £425 £415
Median daily rate % change year-on-year +5.88% +2.41% +3.75%
10th Percentile £281 £263 £263
90th Percentile £631 £600 £600
UK excluding London median daily rate £400 £400 £385
% change year-on-year - +3.90% +2.67%
Number of hourly rates quoted 2061 2366 2748
UK median hourly rate £23.75 £23.89 £22.50
Median hourly rate % change year-on-year -0.58% +6.17% +18.42%
10th Percentile £11.50 £11.25 £11.28
90th Percentile £50.00 £48.75 £47.50
UK excluding London median hourly rate £24.00 £24.00 £23.75
% change year-on-year - +1.05% +18.75%

Service Delivery
Job Vacancy Trend

Job postings citing Service Delivery as a percentage of all IT jobs advertised.

Job vacancy trend for Service Delivery in the UK

Service Delivery
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Delivery.

Contractor daily rate trend for Service Delivery in the UK

Service Delivery
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Service Delivery over the 6 months to 23 November 2017.

Contractor daily rate histogram for Service Delivery in the UK

Service Delivery
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Delivery.

Contractor hourly rate trend for Service Delivery in the UK

Service Delivery
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing Service Delivery over the 6 months to 23 November 2017.

Contractor hourly rate histogram for Service Delivery in the UK

Service Delivery
Top 16 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Delivery within the UK over the 6 months to 23 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -18 1911 £425 - 250
UK excluding London -12 1259 £400 +5.26% 175
London -22 772 £475 - 84
South East +3 424 £425 +5.32% 57
Midlands +19 233 £390 -8.24% 29
North of England -45 233 £425 +21.43% 50
South West +1 137 £425 +11.84% 14
West Midlands +1 134 £400 -5.88% 22
East of England +9 115 £425 +41.67% 17
North West -2 100 £405 +1.25% 23
East Midlands +41 96 £375 -14.29% 7
Scotland -15 87 £355 -17.35% 8
Yorkshire -14 82 £425 - 22
North East -27 51 £438 +48.31% 5
Wales +23 44 £375 -
Northern Ireland -41 2 £375 - 1

For the 6 months to 23 November 2017, IT contractor jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads with a requirement for Service Delivery.

1 767 (36.91%) ITIL
2 462 (22.23%) Finance
3 441 (21.22%) Service Management
4 409 (19.68%) Project Management
5 353 (16.99%) Microsoft
6 339 (16.31%) Agile Software Development
7 328 (15.78%) Windows
8 270 (12.99%) Stakeholder Management
9 242 (11.65%) Security Cleared
10 206 (9.91%) Service Design
11 196 (9.43%) Analytical Skills
12 191 (9.19%) SLA
13 183 (8.81%) Active Directory
14 179 (8.61%) Cisco
14 179 (8.61%) Change Management
15 175 (8.42%) SC Cleared
16 163 (7.84%) Continuous Improvement
17 154 (7.41%) ITIL V3
18 149 (7.17%) ITSM
19 148 (7.12%) Management Information System
20 147 (7.07%) Telecoms
20 147 (7.07%) PRINCE2
21 146 (7.03%) Degree
22 134 (6.45%) Microsoft Office
23 126 (6.06%) SQL
24 125 (6.02%) Migration
24 125 (6.02%) Windows Server
25 123 (5.92%) Linux
26 120 (5.77%) Process Improvement
27 118 (5.68%) Incident Management

Service Delivery
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 62 (2.98%) MS Exchange
2 46 (2.21%) SharePoint
3 41 (1.97%) Skype for Business
4 36 (1.73%) Confluence
5 31 (1.49%) OpenStack
6 27 (1.30%) Exchange Server 2010
7 25 (1.20%) IIS
7 25 (1.20%) WebSphere
8 24 (1.15%) CMS
9 21 (1.01%) Apache
10 17 (0.82%) WebLogic
11 15 (0.72%) Blackberry Enterprise Server
12 14 (0.67%) JBoss
13 11 (0.53%) BizTalk Server
14 9 (0.43%) Exchange Server 2013
14 9 (0.43%) JCAPS
15 8 (0.38%) SAS
16 7 (0.34%) EPiServer
16 7 (0.34%) Tomcat
17 6 (0.29%) OpenROAD
Applications
1 134 (6.45%) Microsoft Office
2 94 (4.52%) Microsoft Excel
3 63 (3.03%) Microsoft PowerPoint
4 37 (1.78%) MS Visio
5 30 (1.44%) Microsoft Project
6 7 (0.34%) Spreadsheet
7 2 (0.096%) S-PLUS
8 1 (0.048%) Adobe Creative Suite
8 1 (0.048%) Adobe Illustrator
8 1 (0.048%) InVision
Business Applications
1 18 (0.87%) Remedy ITSM
2 15 (0.72%) SAP MM
3 13 (0.63%) SAP GRC
4 12 (0.58%) SAP FSCM
5 8 (0.38%) Oracle EBS
5 8 (0.38%) SAP ERP
6 7 (0.34%) SAP HR
6 7 (0.34%) SAP PM
6 7 (0.34%) Teamcenter
7 6 (0.29%) Oracle EBS R12
7 6 (0.29%) Oracle Payroll
7 6 (0.29%) SAP Oil and Gas
8 5 (0.24%) Dynamics CRM
8 5 (0.24%) Oracle Retail
9 4 (0.19%) Dynamics NAV
9 4 (0.19%) Oracle Financials
9 4 (0.19%) PeopleSoft Financials
9 4 (0.19%) SAP FI
10 3 (0.14%) Dynamics AX
10 3 (0.14%) SAP FI/CO
Cloud Services
1 82 (3.95%) Microsoft Azure
2 72 (3.46%) Office 365
3 63 (3.03%) Amazon AWS
4 29 (1.40%) Cloud Computing
5 22 (1.06%) PaaS
6 21 (1.01%) SaaS
7 15 (0.72%) IaaS
8 7 (0.34%) Azure Active Directory
8 7 (0.34%) OneDrive
9 6 (0.29%) Dynamics 365
9 6 (0.29%) Mimecast
10 5 (0.24%) GitHub
10 5 (0.24%) OpenShift
11 4 (0.19%) SuccessFactors
12 3 (0.14%) IBM Blueworks
12 3 (0.14%) npm
13 2 (0.096%) Akamai
13 2 (0.096%) AWS CloudFormation
14 1 (0.048%) G Suite
14 1 (0.048%) Taleo
Communications & Networking
1 116 (5.58%) WAN
2 111 (5.34%) Firewall
3 103 (4.96%) LAN
4 73 (3.51%) DNS
5 69 (3.32%) SAN
6 60 (2.89%) VPN
7 59 (2.84%) DHCP
7 59 (2.84%) Wireless
8 50 (2.41%) Internet
9 45 (2.17%) MPLS
10 41 (1.97%) Network Security
11 34 (1.64%) SMS
12 33 (1.59%) Cisco ASA
13 29 (1.40%) TCP/IP
14 28 (1.35%) Skype
15 27 (1.30%) Cisco Nexus
16 25 (1.20%) LDAP
17 23 (1.11%) VoIP
18 20 (0.96%) Unified Communications
19 17 (0.82%) WLAN
Database & Business Intelligence
1 94 (4.52%) SQL Server
2 37 (1.78%) Relational Database
3 26 (1.25%) RDBMS
4 23 (1.11%) Oracle Database
5 22 (1.06%) SQL Server Integration Services
6 21 (1.01%) MySQL
7 13 (0.63%) NoSQL
8 12 (0.58%) PostgreSQL
9 11 (0.53%) Data Warehouse
9 11 (0.53%) Power BI
10 9 (0.43%) BusinessObjects
10 9 (0.43%) MongoDB
11 8 (0.38%) DB2
11 8 (0.38%) QlikView
11 8 (0.38%) SAP HANA
12 6 (0.29%) GIS
12 6 (0.29%) Ingres
12 6 (0.29%) SQL Server 2008
13 5 (0.24%) Azure SQL Database
13 5 (0.24%) MS Access
Development Applications
1 55 (2.65%) JIRA
2 50 (2.41%) Git (software)
3 34 (1.64%) Team Foundation Server
4 26 (1.25%) Octopus Deploy
4 26 (1.25%) TeamCity
5 25 (1.20%) NuGet
6 16 (0.77%) Jenkins
6 16 (0.77%) Vagrant
7 15 (0.72%) SoapUI
8 12 (0.58%) Selenium
9 8 (0.38%) Bitbucket
10 7 (0.34%) Artifactory
11 6 (0.29%) Hudson
11 6 (0.29%) Maven
11 6 (0.29%) SpecFlow
11 6 (0.29%) Visual Studio
12 5 (0.24%) Cucumber
13 4 (0.19%) Atlassian Bamboo
13 4 (0.19%) Jasmine
13 4 (0.19%) Metasploit
General
1 462 (22.23%) Finance
2 147 (7.07%) Telecoms
3 98 (4.72%) Banking
4 65 (3.13%) Retail
5 52 (2.50%) Legal
6 40 (1.92%) Manufacturing
7 32 (1.54%) Law
8 28 (1.35%) Billing
9 24 (1.15%) Back Office
9 24 (1.15%) Financial Institution
10 22 (1.06%) Marketing
11 20 (0.96%) Investment Banking
12 16 (0.77%) Automotive
13 14 (0.67%) Local Government
14 13 (0.63%) German Language
14 13 (0.63%) Military
15 10 (0.48%) French Language
16 8 (0.38%) Advertising
16 8 (0.38%) Electronics
16 8 (0.38%) Front Office
Job Titles
1 392 (18.86%) Service Manager
2 296 (14.24%) Analyst
3 266 (12.80%) Delivery Manager
4 248 (11.93%) Services Delivery Manager
5 145 (6.98%) Architect
6 129 (6.21%) Project Manager
7 95 (4.57%) IT Manager
8 81 (3.90%) Service Analyst
9 78 (3.75%) Support Engineer
10 74 (3.56%) Business Analyst
11 65 (3.13%) Consultant
11 65 (3.13%) IT Services Manager
11 65 (3.13%) ITIL Manager
12 60 (2.89%) ITIL Service Manager
12 60 (2.89%) Transition Manager
13 54 (2.60%) Service Transition Manager
14 51 (2.45%) Developer
15 50 (2.41%) Senior Manager
16 44 (2.12%) Applications Support
16 44 (2.12%) Desktop Support
Libraries, Frameworks & Software Standards
1 65 (3.13%) Web Services
2 58 (2.79%) .NET
3 39 (1.88%) SOAP
3 39 (1.88%) XML
4 38 (1.83%) Middleware
5 34 (1.64%) HTML
6 28 (1.35%) CSS
7 26 (1.25%) XSLT
8 24 (1.15%) REST
9 18 (0.87%) J2EE
10 17 (0.82%) HTML5
10 17 (0.82%) Rendezvous
11 14 (0.67%) Spring
12 10 (0.48%) AngularJS
12 10 (0.48%) ASP.NET
12 10 (0.48%) Node.js
12 10 (0.48%) RESTful
13 9 (0.43%) CSS3
13 9 (0.43%) IBM Integration Bus
13 9 (0.43%) Twitter Bootstrap
Miscellaneous
1 196 (9.43%) Analytical Skills
2 148 (7.12%) Management Information System
3 82 (3.95%) User Experience
4 78 (3.75%) Data Centre
5 55 (2.65%) Virtual Team
6 54 (2.60%) NHS
7 39 (1.88%) Computer Science
8 31 (1.49%) Blackberry
9 24 (1.15%) CMDB
10 21 (1.01%) PKI
11 14 (0.67%) Life Science
11 14 (0.67%) Mobile App
12 13 (0.63%) Data Protection Act
13 12 (0.58%) PMI
14 11 (0.53%) Client/Server
14 11 (0.53%) Mainframe
14 11 (0.53%) Private Cloud
14 11 (0.53%) Public Cloud
14 11 (0.53%) Video Conferencing
15 10 (0.48%) EMC VNX
Operating Systems
1 328 (15.78%) Windows
2 125 (6.02%) Windows Server
3 123 (5.92%) Linux
4 102 (4.91%) Unix
5 75 (3.61%) Windows 7
6 63 (3.03%) Windows Server 2008
7 62 (2.98%) Windows Server 2012
8 54 (2.60%) Windows 10
9 32 (1.54%) Red Hat Enterprise Linux
10 26 (1.25%) Solaris
11 25 (1.20%) AIX
12 21 (1.01%) Windows 8
12 21 (1.01%) Windows XP
13 20 (0.96%) Windows 2000
13 20 (0.96%) Windows Server 2003
14 15 (0.72%) SUSE
15 11 (0.53%) Apple iOS
16 9 (0.43%) Ubuntu
17 8 (0.38%) Android
17 8 (0.38%) Windows Vista
Processes & Methodologies
1 767 (36.91%) ITIL
2 441 (21.22%) Service Management
3 409 (19.68%) Project Management
4 339 (16.31%) Agile Software Development
5 270 (12.99%) Stakeholder Management
6 206 (9.91%) Service Design
7 179 (8.61%) Change Management
8 163 (7.84%) Continuous Improvement
9 154 (7.41%) ITIL V3
10 149 (7.17%) ITSM
11 147 (7.07%) PRINCE2
12 125 (6.02%) Migration
13 120 (5.77%) Process Improvement
14 118 (5.68%) Incident Management
15 110 (5.29%) Mentoring
16 109 (5.25%) Problem Management
17 105 (5.05%) Scrum
18 99 (4.76%) Risk Management
19 81 (3.90%) DevOps
19 81 (3.90%) Performance Management
Programming Languages
1 126 (6.06%) SQL
2 64 (3.08%) PowerShell
3 55 (2.65%) Java
4 37 (1.78%) JavaScript
5 26 (1.25%) Shell Script
6 22 (1.06%) C
6 22 (1.06%) C#
7 21 (1.01%) Python
8 17 (0.82%) C++
9 11 (0.53%) PL/SQL
10 10 (0.48%) Ruby
10 10 (0.48%) T-SQL
11 9 (0.43%) PHP
12 8 (0.38%) Perl
12 8 (0.38%) WebLogic Scripting Tool
13 7 (0.34%) JCL
13 7 (0.34%) Scala
14 6 (0.29%) Ingres ABF
14 6 (0.29%) VBA
15 5 (0.24%) VBScript
Qualifications
1 242 (11.65%) Security Cleared
2 175 (8.42%) SC Cleared
3 146 (7.03%) Degree
4 95 (4.57%) Cisco Certification
5 94 (4.52%) ITIL Certification
6 57 (2.74%) Microsoft Certification
7 50 (2.41%) DV Cleared
8 49 (2.36%) CCNA
9 43 (2.07%) BPSS Clearance
9 43 (2.07%) ITIL Foundation Certificate
10 42 (2.02%) CCNP
11 28 (1.35%) MCSE
12 25 (1.20%) MCP
13 24 (1.15%) PMI Certification
14 22 (1.06%) CCIE
15 20 (0.96%) DBS Check
15 20 (0.96%) ISEB
16 19 (0.91%) ISTQB
17 18 (0.87%) ISTQB Foundation Certification
18 16 (0.77%) PRINCE2 Practitioner
Quality Assurance & Compliance
1 191 (9.19%) SLA
2 63 (3.03%) QA
3 44 (2.12%) PMO
4 32 (1.54%) Disclosure Scotland
5 31 (1.49%) ISO/IEC 20000
6 23 (1.11%) ISO/IEC 27001
7 20 (0.96%) ISO 9001
8 15 (0.72%) GDPR
8 15 (0.72%) Sarbanes-Oxley
9 13 (0.63%) COBIT
10 11 (0.53%) Data Quality
11 9 (0.43%) HL7
12 5 (0.24%) ISO 22301
13 4 (0.19%) JSP 440
13 4 (0.19%) MiFID
13 4 (0.19%) PCI DSS
13 4 (0.19%) WCAG
14 2 (0.096%) GAMP
14 2 (0.096%) ISO 8583
14 2 (0.096%) WAI
System Software
1 183 (8.81%) Active Directory
2 75 (3.61%) VMware Infrastructure
3 46 (2.21%) Hyper-V
4 24 (1.15%) Docker
5 22 (1.06%) VMware ESXi
6 16 (0.77%) XenApp
7 14 (0.67%) VMware Workstation
7 14 (0.67%) vSphere
7 14 (0.67%) XenDesktop
8 12 (0.58%) Microsoft App-V
9 8 (0.38%) Firmware
9 8 (0.38%) iptables
9 8 (0.38%) XenServer
10 7 (0.34%) Terminal Services
11 6 (0.29%) Samba
11 6 (0.29%) Time Sharing Option
11 6 (0.29%) Virtual Desktop
11 6 (0.29%) Virtual Machines
12 5 (0.24%) ISA Server
12 5 (0.24%) Squid
Systems Management
1 68 (3.27%) SCCM
2 27 (1.30%) SCOM
3 21 (1.01%) NetBackup
4 18 (0.87%) Symantec Enterprise Vault
5 17 (0.82%) AirWatch
5 17 (0.82%) Puppet
6 10 (0.48%) Ansible
6 10 (0.48%) Norton AntiVirus
6 10 (0.48%) Terraform
6 10 (0.48%) WSUS
7 9 (0.43%) Opscode Chef
7 9 (0.43%) TIBCO Hawk
8 8 (0.38%) Cisco CUCM
8 8 (0.38%) Cisco UCCX
8 8 (0.38%) SafeCom
9 7 (0.34%) Kibana
9 7 (0.34%) logstash
9 7 (0.34%) Nagios
9 7 (0.34%) Oracle Enterprise Manager
10 6 (0.29%) Tivoli Storage Manager
Vendors
1 353 (16.99%) Microsoft
2 179 (8.61%) Cisco
3 116 (5.58%) VMware
4 108 (5.20%) SAP
5 102 (4.91%) Oracle
6 73 (3.51%) Citrix
7 66 (3.18%) HP
8 63 (3.03%) IBM
9 55 (2.65%) ServiceNow
10 47 (2.26%) Red Hat
11 36 (1.73%) NetApp
12 35 (1.68%) Salesforce.com
12 35 (1.68%) Symantec
13 28 (1.35%) Atlassian
14 26 (1.25%) F5
15 25 (1.20%) Apple
16 24 (1.15%) SolarWinds
17 22 (1.06%) CheckPoint
17 22 (1.06%) Remedy
18 21 (1.01%) EMC