Period
to 23 October 2017

The following table provides summary statistics for contract job vacancies with a requirement for Service Delivery skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Delivery over the 6 months to 23 October 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Services Delivery
UK
6 months to
23 Oct 2017
Same period 2016 Same period 2015
Rank 125 100 93
Rank change year-on-year -25 -7 -4
Contract jobs citing Service Delivery 1999 2437 2534
As % of all contract IT jobs advertised in the UK 2.00% 2.31% 2.22%
As % of the Processes & Methodologies category 2.36% 2.76% 2.72%
Number of daily rates quoted 1265 1527 1550
UK median daily rate £425 £416 £400
Median daily rate % change year-on-year +2.29% +3.88% -
10th Percentile £233 £220 £225
90th Percentile £600 £590 £575
UK excluding London median daily rate £400 £380 £395
% change year-on-year +5.26% -3.80% +5.33%
Number of hourly rates quoted 103 115 69
UK median hourly rate £17.38 £17.50 £17.50
Median hourly rate % change year-on-year -0.71% - +12.90%
10th Percentile £11.05 £11.25 £10.45
90th Percentile £34.90 £36.00 £33.50
UK excluding London median hourly rate £15.50 £18.00 £15.50
% change year-on-year -13.89% +16.13% +8.77%

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Contract vacancies with a requirement for process or methodology skills 84677 88405 92997
As % of all contract IT jobs advertised in the UK 84.53% 83.89% 81.60%
Number of daily rates quoted 56261 58466 60205
UK median daily rate £450 £425 £413
Median daily rate % change year-on-year +5.88% +3.03% +3.13%
10th Percentile £281 £263 £263
90th Percentile £625 £600 £600
UK excluding London median daily rate £400 £400 £380
% change year-on-year - +5.26% +2.70%
Number of hourly rates quoted 1985 2318 2697
UK median hourly rate £25.00 £23.50 £22.00
Median hourly rate % change year-on-year +6.38% +6.82% +15.79%
10th Percentile £11.60 £11.50 £11.50
90th Percentile £50.00 £48.75 £47.90
UK excluding London median hourly rate £25.00 £24.00 £22.50
% change year-on-year +4.17% +6.67% +12.50%

Service Delivery
Job Vacancy Trend

Job postings citing Service Delivery as a percentage of all IT jobs advertised.

Job vacancy trend for Service Delivery in the UK

Service Delivery
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Delivery.

Contractor daily rate trend for Service Delivery in the UK

Service Delivery
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Service Delivery over the 6 months to 23 October 2017.

Contractor daily rate histogram for Service Delivery in the UK

Service Delivery
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Delivery.

Contractor hourly rate trend for Service Delivery in the UK

Service Delivery
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing Service Delivery over the 6 months to 23 October 2017.

Contractor hourly rate histogram for Service Delivery in the UK

Service Delivery
Top 16 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Delivery within the UK over the 6 months to 23 October 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -25 1842 £425 +1.80% 207
UK excluding London -24 1207 £400 +5.26% 146
London -19 750 £475 - 72
South East 0 410 £425 +1.19% 42
Midlands +16 224 £410 -0.61% 21
North of England -56 220 £420 +29.13% 44
West Midlands -3 135 £425 +6.25% 14
South West +3 128 £403 +8.05% 11
East of England +7 116 £420 +40.00% 17
North West -18 99 £375 -6.25% 17
East Midlands +44 92 £410 -8.89% 7
Scotland -25 83 £355 -16.47% 9
Yorkshire -23 73 £425 - 18
North East -29 48 £426 +49.30% 9
Wales +24 46 £350 -16.67% 2
Northern Ireland -53 2 £375 -

For the 6 months to 23 October 2017, IT contractor jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads with a requirement for Service Delivery.

1 783 (39.17%) ITIL
2 454 (22.71%) Finance
3 432 (21.61%) Service Management
4 424 (21.21%) Project Management
5 351 (17.56%) Agile Software Development
6 317 (15.86%) Microsoft
7 304 (15.21%) Windows
8 250 (12.51%) Stakeholder Management
9 233 (11.66%) Security Cleared
10 217 (10.86%) Service Design
11 188 (9.40%) SLA
12 184 (9.20%) Analytical Skills
13 172 (8.60%) Active Directory
14 170 (8.50%) ITIL V3
15 168 (8.40%) Change Management
16 167 (8.35%) Continuous Improvement
17 164 (8.20%) ITSM
18 159 (7.95%) SC Cleared
19 156 (7.80%) Cisco
20 152 (7.60%) Degree
21 140 (7.00%) PRINCE2
22 131 (6.55%) Management Information System
23 130 (6.50%) Telecoms
24 127 (6.35%) Scrum
24 127 (6.35%) Linux
25 124 (6.20%) Microsoft Office
26 121 (6.05%) SQL
27 118 (5.90%) Migration
27 118 (5.90%) Process Improvement
28 117 (5.85%) SAP

Service Delivery
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 56 (2.80%) MS Exchange
2 49 (2.45%) SharePoint
3 37 (1.85%) Skype for Business
4 30 (1.50%) WebSphere
5 29 (1.45%) Confluence
6 27 (1.35%) OpenStack
7 25 (1.25%) Apache
8 23 (1.15%) Exchange Server 2010
8 23 (1.15%) IIS
9 20 (1.00%) CMS
10 17 (0.85%) WebLogic
11 16 (0.80%) Blackberry Enterprise Server
12 15 (0.75%) BizTalk Server
13 14 (0.70%) JBoss
14 13 (0.65%) JCAPS
15 8 (0.40%) SAP Portal
15 8 (0.40%) Tomcat
16 7 (0.35%) Adobe Experience Manager
16 7 (0.35%) EPiServer
16 7 (0.35%) SAS
Applications
1 124 (6.20%) Microsoft Office
2 104 (5.20%) Microsoft Excel
3 63 (3.15%) Microsoft PowerPoint
4 37 (1.85%) MS Visio
5 20 (1.00%) Microsoft Project
6 7 (0.35%) Spreadsheet
7 1 (0.050%) Adobe Creative Suite
7 1 (0.050%) Adobe Illustrator
7 1 (0.050%) InVision
7 1 (0.050%) S-PLUS
Business Applications
1 22 (1.10%) Remedy ITSM
2 15 (0.75%) SAP MM
3 12 (0.60%) SAP FSCM
4 11 (0.55%) SAP GRC
5 9 (0.45%) SAP ERP
6 7 (0.35%) SAP HR
6 7 (0.35%) Teamcenter
7 6 (0.30%) SAP Oil and Gas
7 6 (0.30%) SAP PM
8 5 (0.25%) Oracle Financials
8 5 (0.25%) Oracle Retail
9 4 (0.20%) PeopleSoft Financials
9 4 (0.20%) SAP FI
10 3 (0.15%) Eikon
10 3 (0.15%) Oracle BPM
10 3 (0.15%) Oracle EBS
10 3 (0.15%) SAP CO
10 3 (0.15%) SAP FI/CO
10 3 (0.15%) SAP Hybris
10 3 (0.15%) SAP S/4HANA
Cloud Services
1 79 (3.95%) Microsoft Azure
2 70 (3.50%) Office 365
3 63 (3.15%) Amazon AWS
4 30 (1.50%) Cloud Computing
5 27 (1.35%) PaaS
6 18 (0.90%) SaaS
7 16 (0.80%) IaaS
8 8 (0.40%) OneDrive
9 5 (0.25%) Azure Active Directory
10 4 (0.20%) GitHub
10 4 (0.20%) Mimecast
10 4 (0.20%) npm
10 4 (0.20%) OpenShift
10 4 (0.20%) SuccessFactors
11 3 (0.15%) Dynamics 365
11 3 (0.15%) IBM Blueworks
12 2 (0.10%) Akamai
12 2 (0.10%) AWS CloudFormation
13 1 (0.050%) Google Cloud Platform
13 1 (0.050%) Yammer
Communications & Networking
1 107 (5.35%) Firewall
2 103 (5.15%) WAN
3 91 (4.55%) LAN
4 66 (3.30%) DNS
5 63 (3.15%) SAN
6 57 (2.85%) VPN
7 54 (2.70%) DHCP
8 52 (2.60%) Wireless
9 51 (2.55%) Internet
10 45 (2.25%) MPLS
11 34 (1.70%) Network Security
12 32 (1.60%) Cisco ASA
13 31 (1.55%) TCP/IP
14 28 (1.40%) SMS
15 27 (1.35%) LDAP
16 26 (1.30%) Cisco Nexus
17 24 (1.20%) Skype
18 20 (1.00%) BGP
19 19 (0.95%) VoIP
20 16 (0.80%) WLAN
Database & Business Intelligence
1 96 (4.80%) SQL Server
2 34 (1.70%) Relational Database
3 24 (1.20%) SQL Server Integration Services
4 22 (1.10%) MySQL
4 22 (1.10%) Oracle Database
4 22 (1.10%) RDBMS
5 15 (0.75%) PostgreSQL
6 14 (0.70%) NoSQL
7 12 (0.60%) MongoDB
8 9 (0.45%) Power BI
9 8 (0.40%) BusinessObjects
9 8 (0.40%) Data Warehouse
9 8 (0.40%) DB2
9 8 (0.40%) QlikView
9 8 (0.40%) SAP HANA
9 8 (0.40%) SQL Server 2008
10 7 (0.35%) SQL Server 2012
11 6 (0.30%) Big Data
11 6 (0.30%) SQL Server 2014
12 5 (0.25%) MS Access
Development Applications
1 50 (2.50%) JIRA
2 46 (2.30%) Git (software)
3 28 (1.40%) Team Foundation Server
4 25 (1.25%) TeamCity
5 21 (1.05%) NuGet
5 21 (1.05%) Octopus Deploy
6 19 (0.95%) SoapUI
7 18 (0.90%) Vagrant
8 16 (0.80%) Jenkins
9 12 (0.60%) Selenium
10 8 (0.40%) Visual Studio
11 7 (0.35%) Artifactory
12 6 (0.30%) Bitbucket
12 6 (0.30%) Hudson
12 6 (0.30%) Jasmine
12 6 (0.30%) Maven
12 6 (0.30%) SpecFlow
13 5 (0.25%) Grunt
13 5 (0.25%) JUnit
13 5 (0.25%) PhantomJS
General
1 454 (22.71%) Finance
2 130 (6.50%) Telecoms
3 98 (4.90%) Banking
4 47 (2.35%) Retail
5 46 (2.30%) Legal
6 38 (1.90%) Manufacturing
7 36 (1.80%) Law
8 31 (1.55%) Billing
9 26 (1.30%) Back Office
10 24 (1.20%) Marketing
11 20 (1.00%) Investment Banking
12 19 (0.95%) Local Government
13 17 (0.85%) Financial Institution
14 13 (0.65%) Automotive
14 13 (0.65%) Military
15 10 (0.50%) Electronics
15 10 (0.50%) French Language
16 9 (0.45%) Front Office
17 7 (0.35%) Aerospace
18 6 (0.30%) Publishing
Job Titles
1 376 (18.81%) Service Manager
2 303 (15.16%) Analyst
3 274 (13.71%) Delivery Manager
4 230 (11.51%) Services Delivery Manager
5 138 (6.90%) Architect
6 122 (6.10%) Project Manager
7 95 (4.75%) IT Manager
8 79 (3.95%) Business Analyst
9 76 (3.80%) Support Engineer
10 72 (3.60%) Service Analyst
11 64 (3.20%) IT Services Manager
12 60 (3.00%) Consultant
13 58 (2.90%) ITIL Manager
14 54 (2.70%) Transition Manager
15 52 (2.60%) Service Transition Manager
16 51 (2.55%) Developer
16 51 (2.55%) ITIL Service Manager
17 46 (2.30%) Applications Support
18 43 (2.15%) Desktop Support
19 42 (2.10%) Senior Manager
Libraries, Frameworks & Software Standards
1 65 (3.25%) Web Services
2 50 (2.50%) .NET
3 46 (2.30%) SOAP
4 40 (2.00%) XML
5 37 (1.85%) Middleware
6 32 (1.60%) HTML
7 30 (1.50%) XSLT
8 26 (1.30%) CSS
8 26 (1.30%) REST
9 21 (1.05%) Rendezvous
10 20 (1.00%) J2EE
11 16 (0.80%) HTML5
12 15 (0.75%) RESTful
12 15 (0.75%) Spring
13 13 (0.65%) IBM Integration Bus
14 12 (0.60%) AngularJS
15 11 (0.55%) ASP.NET
16 10 (0.50%) ISPF
16 10 (0.50%) Node.js
17 9 (0.45%) Twitter Bootstrap
Miscellaneous
1 184 (9.20%) Analytical Skills
2 131 (6.55%) Management Information System
3 80 (4.00%) Data Centre
4 75 (3.75%) User Experience
5 54 (2.70%) Virtual Team
6 48 (2.40%) NHS
7 35 (1.75%) Computer Science
8 25 (1.25%) Blackberry
9 22 (1.10%) CMDB
10 18 (0.90%) PKI
11 17 (0.85%) Data Protection Act
11 17 (0.85%) Video Conferencing
12 14 (0.70%) Private Cloud
13 13 (0.65%) Mainframe
13 13 (0.65%) Public Cloud
14 11 (0.55%) EMC VNX
14 11 (0.55%) Life Science
14 11 (0.55%) Mobile App
15 10 (0.50%) Client/Server
15 10 (0.50%) Clustering
Operating Systems
1 304 (15.21%) Windows
2 127 (6.35%) Linux
3 108 (5.40%) Windows Server
4 103 (5.15%) Unix
5 77 (3.85%) Windows 7
6 62 (3.10%) Windows Server 2008
7 56 (2.80%) Windows Server 2012
8 49 (2.45%) Windows 10
9 30 (1.50%) Red Hat Enterprise Linux
10 24 (1.20%) Windows 8
11 22 (1.10%) Solaris
12 18 (0.90%) AIX
12 18 (0.90%) Windows 2000
12 18 (0.90%) Windows Server 2003
13 17 (0.85%) Windows XP
14 13 (0.65%) SUSE
15 11 (0.55%) Android
16 10 (0.50%) Apple iOS
17 9 (0.45%) Ubuntu
18 8 (0.40%) CentOS
Processes & Methodologies
1 783 (39.17%) ITIL
2 432 (21.61%) Service Management
3 424 (21.21%) Project Management
4 351 (17.56%) Agile Software Development
5 250 (12.51%) Stakeholder Management
6 217 (10.86%) Service Design
7 170 (8.50%) ITIL V3
8 168 (8.40%) Change Management
9 167 (8.35%) Continuous Improvement
10 164 (8.20%) ITSM
11 140 (7.00%) PRINCE2
12 127 (6.35%) Scrum
13 118 (5.90%) Migration
13 118 (5.90%) Process Improvement
14 113 (5.65%) Problem Management
15 110 (5.50%) Incident Management
16 107 (5.35%) Mentoring
17 102 (5.10%) Risk Management
18 84 (4.20%) Release Management
19 82 (4.10%) Coaching
Programming Languages
1 121 (6.05%) SQL
2 54 (2.70%) Java
3 53 (2.65%) PowerShell
4 39 (1.95%) JavaScript
5 28 (1.40%) Python
6 27 (1.35%) Shell Script
7 22 (1.10%) C#
8 21 (1.05%) C++
9 20 (1.00%) C
10 14 (0.70%) Ruby
11 12 (0.60%) PHP
12 11 (0.55%) Perl
12 11 (0.55%) PL/SQL
13 9 (0.45%) JCL
13 9 (0.45%) T-SQL
14 8 (0.40%) Scala
14 8 (0.40%) WebLogic Scripting Tool
15 7 (0.35%) VBA
16 4 (0.20%) ABAP
16 4 (0.20%) VBScript
Qualifications
1 233 (11.66%) Security Cleared
2 159 (7.95%) SC Cleared
3 152 (7.60%) Degree
4 94 (4.70%) ITIL Certification
5 78 (3.90%) Cisco Certification
6 54 (2.70%) Microsoft Certification
7 50 (2.50%) DV Cleared
8 46 (2.30%) BPSS Clearance
9 37 (1.85%) CCNA
9 37 (1.85%) CCNP
9 37 (1.85%) ITIL Foundation Certificate
10 29 (1.45%) MCSE
11 22 (1.10%) ISTQB
12 21 (1.05%) ISTQB Foundation Certification
13 20 (1.00%) MAPM
13 20 (1.00%) MCP
14 18 (0.90%) PMI Certification
15 17 (0.85%) ISEB
16 15 (0.75%) PMP
16 15 (0.75%) PRINCE2 Practitioner
Quality Assurance & Compliance
1 188 (9.40%) SLA
2 58 (2.90%) QA
3 35 (1.75%) Disclosure Scotland
4 33 (1.65%) ISO/IEC 20000
5 29 (1.45%) PMO
6 22 (1.10%) ISO/IEC 27001
7 21 (1.05%) ISO 9001
8 15 (0.75%) COBIT
9 14 (0.70%) HL7
10 13 (0.65%) Sarbanes-Oxley
11 9 (0.45%) Data Quality
11 9 (0.45%) GDPR
12 4 (0.20%) JSP 440
12 4 (0.20%) PCI DSS
13 3 (0.15%) MiFID
13 3 (0.15%) WAI
13 3 (0.15%) WCAG
14 2 (0.10%) EFQM
14 2 (0.10%) GAMP
14 2 (0.10%) ISO 22301
System Software
1 172 (8.60%) Active Directory
2 70 (3.50%) VMware Infrastructure
3 42 (2.10%) Hyper-V
4 28 (1.40%) Docker
5 16 (0.80%) VMware ESXi
6 14 (0.70%) VMware Workstation
6 14 (0.70%) vSphere
7 11 (0.55%) Microsoft App-V
7 11 (0.55%) XenDesktop
8 10 (0.50%) Time Sharing Option
8 10 (0.50%) XenApp
9 8 (0.40%) iptables
9 8 (0.40%) Virtual Desktop
10 7 (0.35%) Firmware
10 7 (0.35%) Terminal Services
11 6 (0.30%) Samba
11 6 (0.30%) XenServer
12 5 (0.25%) ISA Server
12 5 (0.25%) vCloud
12 5 (0.25%) Virtual Machines
Systems Management
1 71 (3.55%) SCCM
2 31 (1.55%) SCOM
3 21 (1.05%) NetBackup
4 19 (0.95%) Puppet
5 17 (0.85%) AirWatch
6 16 (0.80%) Symantec Enterprise Vault
7 12 (0.60%) Ansible
7 12 (0.60%) TIBCO Hawk
8 11 (0.55%) Opscode Chef
9 10 (0.50%) Norton AntiVirus
10 9 (0.45%) Terraform
10 9 (0.45%) WSUS
11 8 (0.40%) Netcool
11 8 (0.40%) SafeCom
12 7 (0.35%) Cisco UCCX
12 7 (0.35%) Kibana
12 7 (0.35%) Kubernetes
12 7 (0.35%) logstash
13 6 (0.30%) Oracle Enterprise Manager
13 6 (0.30%) vRealize
Vendors
1 317 (15.86%) Microsoft
2 156 (7.80%) Cisco
3 117 (5.85%) SAP
4 113 (5.65%) VMware
5 93 (4.65%) Oracle
6 64 (3.20%) Citrix
7 63 (3.15%) HP
7 63 (3.15%) IBM
8 55 (2.75%) ServiceNow
9 48 (2.40%) Red Hat
10 33 (1.65%) Symantec
11 30 (1.50%) NetApp
12 28 (1.40%) Remedy
13 26 (1.30%) Salesforce.com
14 25 (1.25%) Atlassian
14 25 (1.25%) F5
15 24 (1.20%) Apple
15 24 (1.20%) CheckPoint
16 23 (1.15%) TIBCO
17 22 (1.10%) Juniper