The following table provides summary statistics for contract job vacancies with a requirement for Service Delivery skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Delivery over the 3 months to 30 March 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Services Delivery
UK
3 months to
30 Mar 2017
Same period 2016 Same period 2015
Rank 123 94 82
Rank change year-on-year -29 -12  
Contract jobs citing Service Delivery 906 1237 1266
As % of all contract IT jobs advertised in the UK 1.99% 2.29% 2.36%
As % of the Processes & Methodologies category 2.40% 2.76% 2.96%
Number of daily rates quoted 551 774 685
Median daily rate £425 £410 £388
Median daily rate % change year-on-year +3.65% +5.80%  
90% offered a daily rate of more than £263 £230 £206
10% offered a daily rate of more than £575 £600 £500
UK excluding London median daily rate £400 £385 £375
% change year-on-year +3.89% +2.66%  
Number of hourly rates quoted 24 43 56
Median hourly rate £15.18 £21.00 £16.50
Median hourly rate % change year-on-year -27.73% +27.27%  
90% offered a hourly rate of more than £8.82 £14.20 £11.00
10% offered a hourly rate of more than £27.30 £49.58 £49.55
UK excluding London median hourly rate £17.50 £24.00 £14.85
% change year-on-year -27.08% +61.61%  

Service Delivery is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for process and methodology skills.

Contract Process & Methodology Skills
UK
Contract job vacancies with a requirement for process and methodology skills 37817 44820 42796
As % of all contract IT job vacancies advertised in the UK 83.06% 82.80% 79.70%
Number of daily rates quoted 25004 29451 26544
Median daily rate £450 £430 £418
Median daily rate % change year-on-year +4.65% +2.99%  
90% offered a daily rate of more than £300 £300 £275
10% offered a daily rate of more than £600 £600 £575
UK excluding London median daily rate £410 £400 £396
% change year-on-year +2.50% +1.01%  
Number of hourly rates quoted 954 1102 1235
Median hourly rate £35.00 £37.50 £28.19
Median hourly rate % change year-on-year -6.66% +33.02%  
90% offered a hourly rate of more than £13.00 £13.00 £12.10
10% offered a hourly rate of more than £52.50 £55.00 £49.50
UK excluding London median hourly rate £35.75 £38.00 £30.00
% change year-on-year -5.92% +26.66%  

Service Delivery
Job Vacancy Trend

The job posting trend of jobs advertised citing Service Delivery as a proportion of all contract or permanent IT jobs with a match in the Processes & Methodologies category.

Job vacancy trend for Service Delivery in the UK

Service Delivery
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Delivery.

Contractor daily rate trend for Service Delivery in the UK

Service Delivery
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Service Delivery over the 3 months to 30 March 2017.

Contractor daily rate histogram for Service Delivery in the UK

Service Delivery
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Delivery.

Contractor hourly rate trend for Service Delivery in the UK

Service Delivery
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing Service Delivery over the 3 months to 30 March 2017.

Contractor hourly rate histogram for Service Delivery in the UK

Service Delivery
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Delivery within the UK over the 3 months to 30 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -29 819 £425 +2.40% 244
London -27 315 £475 +5.55% 86
South East +11 199 £436 +9.74% 48
East of England -16 52 £363 -0.68% 22
South West -20 52 £375 - 13
West Midlands +15 50 £407 +25.07% 19
Yorkshire +1 50 £425 -2.85% 14
Hampshire +29 49 £450 +26.76% 2
City of London 0 45 £500 +17.64% 18
Buckinghamshire +15 43 £411 -3.29% 7
North East -18 38 £400 -20.00% 3
West Yorkshire -3 36 £425 -11.68% 11
North West -34 36 £400 +6.66% 25
Milton Keynes +10 34 £463 +8.82% 7
Surrey +9 34 £469 +35.97% 10
Berkshire -8 34 £450 +12.50% 16
Scotland -6 33 £420 +12.00% 5
Tyne and Wear -26 31 £400 -18.78% 3
Newcastle upon Tyne -21 28 £400 -20.00% 3
Wales +12 26 £350 - 14
Edinburgh +6 25 £420 +7.69% 1
East Midlands -17 22 £425 +14.86% 12
South Wales +18 21 £375 +7.14% 10
Leeds -14 21 £450 -18.18% 6
West Sussex +7 19 £425 +40.49% 1
Reading -5 18 £450 +14.28% 9
Bedfordshire +14 17 £325 -31.57% 4
Manchester -17 17 £325 -3.34% 18
Hertfordshire -7 16 £363 -0.68% 11
Cardiff +14 14 £363 +3.57% 6

For the 6 months to 30 March 2017, IT contractor jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads with a requirement for Service Delivery.

1 708 (36.66%) ITIL
2 428 (22.16%) Finance
3 422 (21.85%) Service Management
4 382 (19.78%) Agile Software Development
5 367 (19.01%) Project Management
6 318 (16.47%) Security Cleared
7 245 (12.69%) Windows
8 226 (11.70%) SC Cleared
9 225 (11.65%) Service Design
10 220 (11.39%) Microsoft
11 204 (10.56%) SLA
12 192 (9.94%) Change Management
13 178 (9.22%) Stakeholder Management
13 178 (9.22%) Analytical Skills
14 160 (8.29%) ITSM
15 157 (8.13%) MS Excel
16 155 (8.03%) Degree
17 136 (7.04%) Problem Management
18 135 (6.99%) ITIL V3
19 129 (6.68%) Continuous Improvement
19 129 (6.68%) PRINCE2
20 128 (6.63%) Linux
21 127 (6.58%) Active Directory
22 118 (6.11%) Management Information System
23 110 (5.70%) Telecoms
24 107 (5.54%) SQL
24 107 (5.54%) Data Centre
25 106 (5.49%) SQL Server
25 106 (5.49%) Cisco
26 102 (5.28%) Unix

Service Delivery
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 59 (3.06%) SharePoint
2 33 (1.71%) WebSphere
3 27 (1.40%) IIS
4 21 (1.09%) MS Exchange
5 20 (1.04%) BizTalk Server
6 19 (0.98%) OpenStack
6 19 (0.98%) Skype for Business
7 18 (0.93%) Confluence
8 16 (0.83%) CMS
9 15 (0.78%) JCAPS
10 12 (0.62%) Apache
11 11 (0.57%) JBoss
11 11 (0.57%) SAS
12 10 (0.52%) IBM Domino
13 9 (0.47%) SharePoint 2013
14 7 (0.36%) Oracle SOA Suite
14 7 (0.36%) Tomcat
15 6 (0.31%) Exchange Server 2010
15 6 (0.31%) nginx
15 6 (0.31%) WebLogic
Applications
1 157 (8.13%) MS Excel
2 99 (5.13%) MS Office
3 32 (1.66%) MS PowerPoint
4 27 (1.40%) MS Project
5 24 (1.24%) MS Visio
6 15 (0.78%) Spreadsheet
7 5 (0.26%) Photoshop
8 4 (0.21%) Adobe After Effects
9 3 (0.16%) Adobe Illustrator
9 3 (0.16%) InVision
10 2 (0.10%) Adobe Creative Suite
10 2 (0.10%) InfoPath
11 1 (0.052%) Acrobat
11 1 (0.052%) Adobe Premiere
Business Applications
1 15 (0.78%) Remedy ITSM
2 14 (0.73%) SAP Oil and Gas
3 4 (0.21%) Eloqua
3 4 (0.21%) Oracle EBS
3 4 (0.21%) SAP ERP
4 3 (0.16%) Dynamics AX
4 3 (0.16%) Dynamics CRM
4 3 (0.16%) Oracle Financials
4 3 (0.16%) SAP Business ByDesign
5 2 (0.10%) Oracle ERP
5 2 (0.10%) Primavera
5 2 (0.10%) WebTrends
6 1 (0.052%) Changepoint
6 1 (0.052%) LongView
6 1 (0.052%) Maximo
6 1 (0.052%) Oracle Payroll
6 1 (0.052%) PeopleSoft Financials
6 1 (0.052%) PeopleSoft HRMS
6 1 (0.052%) SAP FI
6 1 (0.052%) Unit4 Business World
Cloud Services
1 51 (2.64%) Microsoft Azure
1 51 (2.64%) Office 365
2 49 (2.54%) Amazon AWS
3 36 (1.86%) IaaS
4 34 (1.76%) PaaS
5 27 (1.40%) SaaS
6 14 (0.73%) Cloud Computing
7 10 (0.52%) OneDrive
7 10 (0.52%) SuccessFactors
8 9 (0.47%) Google Analytics
9 8 (0.41%) GitHub
10 3 (0.16%) Google Tag Manager
10 3 (0.16%) Yammer
11 2 (0.10%) IBM Cloud
11 2 (0.10%) Mimecast
11 2 (0.10%) SoftLayer
11 2 (0.10%) Taleo
11 2 (0.10%) Veeva
12 1 (0.052%) Azure Active Directory
12 1 (0.052%) Oracle CX
Communications & Networking
1 78 (4.04%) Firewall
2 71 (3.68%) WAN
3 65 (3.37%) LAN
4 52 (2.69%) DNS
5 49 (2.54%) Internet
6 48 (2.49%) SAN
6 48 (2.49%) Wireless
7 44 (2.28%) VPN
8 37 (1.92%) DHCP
9 32 (1.66%) TCP/IP
10 28 (1.45%) Cisco ASA
10 28 (1.45%) NAS
11 24 (1.24%) FTP
12 22 (1.14%) Cisco Nexus
13 21 (1.09%) Network Security
14 20 (1.04%) MVNO
14 20 (1.04%) VoIP
15 19 (0.98%) Intranet
16 17 (0.88%) Unified Communications
17 16 (0.83%) MPLS
Database & Business Intelligence
1 106 (5.49%) SQL Server
2 42 (2.18%) Relational Database
3 24 (1.24%) SQL Server Integration Services
4 18 (0.93%) Oracle Database
5 16 (0.83%) Big Data
6 13 (0.67%) NoSQL
6 13 (0.67%) SQL Server 2008
6 13 (0.67%) SQL Server Reporting Services
7 12 (0.62%) Hadoop
7 12 (0.62%) RDBMS
8 11 (0.57%) Data Warehouse
8 11 (0.57%) MongoDB
9 10 (0.52%) PostgreSQL
10 9 (0.47%) SQL Server 2012
11 8 (0.41%) MySQL
12 7 (0.36%) Oracle Reports
13 6 (0.31%) EDRMS
14 5 (0.26%) Redis
14 5 (0.26%) SAP HANA
15 4 (0.21%) Oracle Database 12c
Development Applications
1 38 (1.97%) Team Foundation Server
2 34 (1.76%) JIRA
3 31 (1.61%) Git (software)
4 22 (1.14%) Jenkins
5 21 (1.09%) Subversion
6 19 (0.98%) TeamCity
7 15 (0.78%) Selenium
8 14 (0.73%) Octopus Deploy
9 13 (0.67%) Cucumber
10 12 (0.62%) Vagrant
11 11 (0.57%) Visual Studio
12 9 (0.47%) MSI
13 8 (0.41%) Bitbucket
13 8 (0.41%) gulp
14 7 (0.36%) NuGet
15 6 (0.31%) Maven
15 6 (0.31%) Travis CI
16 5 (0.26%) Ant
16 5 (0.26%) Atlassian Bamboo
16 5 (0.26%) VSS/SourceSafe
General
1 428 (22.16%) Finance
2 110 (5.70%) Telecoms
3 81 (4.19%) Banking
4 80 (4.14%) Legal
5 50 (2.59%) Retail
6 45 (2.33%) Marketing
7 37 (1.92%) Law
8 33 (1.71%) Billing
9 28 (1.45%) Back Office
9 28 (1.45%) Manufacturing
10 18 (0.93%) Financial Institution
11 17 (0.88%) Publishing
12 16 (0.83%) Investment Banking
13 14 (0.73%) Electronics
13 14 (0.73%) Local Government
14 12 (0.62%) Pharmaceutical
15 9 (0.47%) French Language
16 8 (0.41%) Front Office
16 8 (0.41%) Military
17 7 (0.36%) Advertising
Job Titles
1 312 (16.16%) Service Manager
2 279 (14.45%) Analyst
3 238 (12.33%) Delivery Manager
4 220 (11.39%) Services Delivery Manager
5 162 (8.39%) Architect
6 117 (6.06%) Project Manager
7 103 (5.33%) Developer
8 86 (4.45%) Business Analyst
9 82 (4.25%) Service Analyst
10 76 (3.94%) IT Manager
11 66 (3.42%) Consultant
12 60 (3.11%) Administrator
13 52 (2.69%) Service Architect
14 50 (2.59%) Applications Support
15 48 (2.49%) Support Engineer
16 44 (2.28%) Infrastructure Manager
16 44 (2.28%) ITIL Manager
17 43 (2.23%) Senior Manager
18 40 (2.07%) Transition Manager
19 38 (1.97%) Solutions Architect
Libraries, Frameworks & Software Standards
1 55 (2.85%) Web Services
2 49 (2.54%) CSS
3 42 (2.18%) .NET
4 41 (2.12%) HTML
5 36 (1.86%) XML
6 35 (1.81%) Middleware
7 19 (0.98%) AngularJS
8 18 (0.93%) ASP.NET
8 18 (0.93%) IBM Integration Bus
8 18 (0.93%) ISPF
8 18 (0.93%) Spring
9 17 (0.88%) jQuery
9 17 (0.88%) REST
9 17 (0.88%) XSLT
10 16 (0.83%) JSON
10 16 (0.83%) Node.js
11 13 (0.67%) HTML5
12 10 (0.52%) ActiveMQ
12 10 (0.52%) Apache Camel
13 9 (0.47%) SOAP
Miscellaneous
1 178 (9.22%) Analytical Skills
2 118 (6.11%) Management Information System
3 107 (5.54%) Data Centre
4 48 (2.49%) User Experience
5 35 (1.81%) NHS
6 21 (1.09%) Enterprise Storage
7 20 (1.04%) iSeries
7 20 (1.04%) Smartphone
8 19 (0.98%) Computer Science
9 18 (0.93%) Tandem
9 18 (0.93%) Virtual Team
10 17 (0.88%) Mainframe
10 17 (0.88%) PMI
11 16 (0.83%) Client/Server
11 16 (0.83%) CMDB
12 14 (0.73%) Video Conferencing
13 13 (0.67%) Mobile App
14 11 (0.57%) Clustering
14 11 (0.57%) Enterprise Software
15 10 (0.52%) Private Cloud
Operating Systems
1 245 (12.69%) Windows
2 128 (6.63%) Linux
3 102 (5.28%) Unix
4 63 (3.26%) Windows Server
5 60 (3.11%) Windows 7
6 43 (2.23%) Windows Server 2008
7 41 (2.12%) Windows Server 2012
8 31 (1.61%) Red Hat Enterprise Linux
9 30 (1.55%) Solaris
10 20 (1.04%) AIX
11 19 (0.98%) Windows Server 2003
12 18 (0.93%) Android
13 16 (0.83%) Apple iOS
14 15 (0.78%) Windows 8
15 13 (0.67%) Windows XP
16 11 (0.57%) zOS
17 10 (0.52%) CentOS
18 9 (0.47%) Mac OS X
19 8 (0.41%) Windows 2000
20 6 (0.31%) Mac OS
Processes & Methodologies
1 708 (36.66%) ITIL
2 422 (21.85%) Service Management
3 382 (19.78%) Agile Software Development
4 367 (19.01%) Project Management
5 225 (11.65%) Service Design
6 192 (9.94%) Change Management
7 178 (9.22%) Stakeholder Management
8 160 (8.29%) ITSM
9 136 (7.04%) Problem Management
10 135 (6.99%) ITIL V3
11 129 (6.68%) Continuous Improvement
11 129 (6.68%) PRINCE2
12 89 (4.61%) Scrum
13 85 (4.40%) Incident Management
14 83 (4.30%) Mentoring
14 83 (4.30%) Release Management
15 82 (4.25%) DevOps
16 81 (4.19%) Risk Management
17 77 (3.99%) CRM
18 76 (3.94%) Coaching
Programming Languages
1 107 (5.54%) SQL
2 70 (3.63%) Java
3 54 (2.80%) JavaScript
4 46 (2.38%) PowerShell
5 39 (2.02%) Python
6 31 (1.61%) C
7 25 (1.29%) Bash Shell
8 24 (1.24%) Perl
9 21 (1.09%) C#
10 19 (0.98%) Ruby
11 18 (0.93%) JCL
12 16 (0.83%) T-SQL
13 14 (0.73%) PHP
13 14 (0.73%) Shell Script
14 10 (0.52%) C++
15 7 (0.36%) Scala
15 7 (0.36%) VBScript
16 5 (0.26%) Groovy
17 4 (0.21%) COBOL
18 3 (0.16%) VB
Qualifications
1 318 (16.47%) Security Cleared
2 226 (11.70%) SC Cleared
3 155 (8.03%) Degree
4 100 (5.18%) ITIL Certification
5 57 (2.95%) Cisco Certification
6 43 (2.23%) DV Cleared
7 41 (2.12%) BPSS Clearance
8 36 (1.86%) Microsoft Certification
9 35 (1.81%) ITIL Foundation Certificate
10 34 (1.76%) PMP
11 32 (1.66%) CCNP
11 32 (1.66%) PMI Certification
12 29 (1.50%) CCNA
12 29 (1.50%) ISEB
13 26 (1.35%) DBS Check
14 25 (1.29%) MCSE
15 15 (0.78%) CCDP
16 14 (0.73%) CCIE
17 13 (0.67%) MCP
18 11 (0.57%) CISSP
Quality Assurance & Compliance
1 204 (10.56%) SLA
2 71 (3.68%) QA
3 41 (2.12%) PMO
4 36 (1.86%) Disclosure Scotland
5 16 (0.83%) ISO/IEC 27001
6 12 (0.62%) Data Quality
6 12 (0.62%) HL7
6 12 (0.62%) PCI DSS
7 6 (0.31%) COBIT
7 6 (0.31%) MiFID
8 5 (0.26%) GDPR
8 5 (0.26%) Sarbanes-Oxley
9 4 (0.21%) GxP
9 4 (0.21%) PMBOK
10 3 (0.16%) Cyber Essentials
10 3 (0.16%) GAMP
10 3 (0.16%) ISO 9000
11 2 (0.10%) HMG Security Policy Framework
11 2 (0.10%) ISO22301
11 2 (0.10%) Solvency II
System Software
1 127 (6.58%) Active Directory
2 50 (2.59%) VMware Infrastructure
3 22 (1.14%) Hyper-V
4 20 (1.04%) Veritas Cluster Server
5 19 (0.98%) Docker
5 19 (0.98%) Veritas File System
6 18 (0.93%) Time Sharing Option
7 14 (0.73%) vSphere
8 13 (0.67%) Virtual Machines
9 12 (0.62%) Microsoft App-V
10 9 (0.47%) Firmware
10 9 (0.47%) XenApp
11 8 (0.41%) ProxySG
11 8 (0.41%) Samba
12 7 (0.36%) Virtual Desktop
13 6 (0.31%) VMware Workstation
14 5 (0.26%) GFS2
14 5 (0.26%) GlusterFS
14 5 (0.26%) OCFS2
14 5 (0.26%) XenDesktop
Systems Management
1 34 (1.76%) Puppet
1 34 (1.76%) SCCM
2 20 (1.04%) NetBackup
3 16 (0.83%) Ansible
4 15 (0.78%) Opscode Chef
5 8 (0.41%) Tivoli Storage Manager
6 7 (0.36%) SCOM
7 6 (0.31%) Kubernetes
7 6 (0.31%) Tivoli
8 5 (0.26%) CFEngine
8 5 (0.26%) EMC NetWorker
8 5 (0.26%) Failover Clustering
8 5 (0.26%) OpenView Configuration Management
8 5 (0.26%) OVSD
8 5 (0.26%) SafeCom
8 5 (0.26%) SELinux
8 5 (0.26%) Systems Management Server (SMS)
8 5 (0.26%) Terraform
9 4 (0.21%) AirWatch
9 4 (0.21%) Nagios
Vendors
1 220 (11.39%) Microsoft
2 106 (5.49%) Cisco
3 96 (4.97%) Oracle
4 72 (3.73%) SAP
5 70 (3.63%) VMware
6 64 (3.31%) IBM
7 63 (3.26%) ServiceNow
8 60 (3.11%) Citrix
9 58 (3.00%) Red Hat
10 46 (2.38%) HP
11 35 (1.81%) Remedy
12 34 (1.76%) F5
13 31 (1.61%) Apple
14 29 (1.50%) CheckPoint
15 25 (1.29%) Juniper
16 24 (1.24%) Veritas
17 23 (1.19%) Sun
18 21 (1.09%) Symantec
19 18 (0.93%) Nokia
20 16 (0.83%) NetApp
North London
Plan-Net
Rate: Competitive rate
Posted: Yesterday
London
Elevate Direct
Rate: From £400 to £500 per day
Posted: 2 days ago
London
Edward Carter Solutions
Posted: 2 days ago
Milton Keynes, Buckinghamshire
IntaPeople
Rate: £500 - £550 per day
Posted: 5 days ago
Tonbridge, Kent
McGregor Boyall
Rate: £450.00 - £525.00 per day
Posted: 3 days ago
Milton Keynes, Buckinghamshire
Testing Circle Ltd
Rate: £550 - £600 per day
Posted: 5 days ago
Manchester, Lancashire
Spring Technology
Posted: 6 days ago
London
Salt
Rate: £400 - £450 per annum
Posted: Yesterday
Hampshire
Venn Group
Rate: £450 - £500 Per Day
Posted: 2 days ago
London
AMS contingency
Posted: 17 days ago
Wiltshire
People Source Consulting
Rate: £500 - £600 per day
Posted: 10 days ago
Tonbridge, Kent
Harvey Nash plc
Rate: £450 - £500 per day + none
Posted: 6 days ago
Warrington, Cheshire
IntaPeople
Rate: £575 - £625 per day
Posted: 6 days ago
Manchester, Lancashire
Experis Ltd
Rate: £500.00 - £600.00 per day
Posted: 6 days ago
Wiltshire
People Source Consulting
Rate: £350 - £400 per day
Posted: 16 days ago
Edinburgh, Midlothian
Lorien Resourcing
Rate: negotiable
Posted: 6 days ago
City, London
Stott & May
Rate: £500 - £700 per annum
Posted: 6 days ago
City, London
Thebes IT
Posted: 5 days ago
Northern Ireland
Spier Consulting Ltd
Rate: £600 - £750 per day
Posted: 3 days ago
Leicestershire
Venn Group
Rate: £450 - £500 Per Day
Posted: 2 days ago