Period
to 20 February 2018

The following table provides summary statistics for contract job vacancies with a requirement for Service Delivery skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Delivery over the 6 months to 20 February 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Services Delivery
UK
6 months to
20 Feb 2018
Same period 2017 Same period 2016
Rank 131 116 90
Rank change year-on-year -15 -26 -8
Contract jobs citing Service Delivery 1,955 2,056 2,550
As % of all contract IT jobs advertised in the UK 1.93% 2.16% 2.38%
As % of the Processes & Methodologies category 2.27% 2.57% 2.87%
Number of daily rates quoted 1,204 1,307 1,561
UK median daily rate £425 £425 £400
Median daily rate % change year-on-year - +6.25% +0.30%
10th Percentile £213 £213 £225
90th Percentile £588 £600 £588
UK excluding London median daily rate £400 £400 £388
% change year-on-year - +3.23% +3.33%
Number of hourly rates quoted 121 75 85
UK median hourly rate £16.50 £17.05 £18.50
Median hourly rate % change year-on-year -3.23% -7.84% +12.12%
10th Percentile £11.04 £10.18 £7.59
90th Percentile £45.00 £33.89 £49.16
UK excluding London median hourly rate £14.83 £15.40 £18.00
% change year-on-year -3.73% -14.44% +28.57%

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Contract vacancies with a requirement for process or methodology skills 86,028 79,861 88,707
As % of all contract IT jobs advertised in the UK 84.72% 83.81% 82.81%
Number of daily rates quoted 57,485 52,916 57,691
UK median daily rate £450 £425 £425
Median daily rate % change year-on-year +5.88% - +6.25%
10th Percentile £288 £263 £263
90th Percentile £638 £613 £600
UK excluding London median daily rate £413 £400 £390
% change year-on-year +3.13% +2.56% +4.00%
Number of hourly rates quoted 2,077 2,220 2,614
UK median hourly rate £24.00 £25.00 £24.55
Median hourly rate % change year-on-year -4.00% +1.83% +22.75%
10th Percentile £11.50 £11.25 £11.50
90th Percentile £50.63 £50.00 £50.00
UK excluding London median hourly rate £24.56 £25.00 £26.00
% change year-on-year -1.76% -3.85% +23.81%

Service Delivery
Job Vacancy Trend

Job postings citing Service Delivery as a percentage of all IT jobs advertised.

Job vacancy trend for Service Delivery in the UK

Service Delivery
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Delivery.

Contractor daily rate trend for Service Delivery in the UK

Service Delivery
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Service Delivery over the 6 months to 20 February 2018.

Contractor daily rate histogram for Service Delivery in the UK

Service Delivery
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Delivery.

Contractor hourly rate trend for Service Delivery in the UK

Service Delivery
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing Service Delivery over the 6 months to 20 February 2018.

Contractor hourly rate histogram for Service Delivery in the UK

Service Delivery
Top 15 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Delivery within the UK over the 6 months to 20 February 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -16 1,791 £425 - 533
UK excluding London -11 1,189 £400 - 393
London -28 721 £475 +2.70% 171
South East 0 382 £425 +6.92% 113
North of England -28 241 £381 -4.69% 104
Midlands +28 230 £375 -11.76% 64
West Midlands -5 121 £350 -17.65% 40
South West +2 108 £425 +10.75% 27
East of England -19 108 £469 +17.19% 53
East Midlands +50 106 £388 -4.91% 24
North West +11 106 £450 +12.50% 40
Scotland -9 89 £363 -13.69% 23
Yorkshire -37 81 £375 -11.76% 53
North East -3 55 £309 -22.75% 11
Wales -19 38 £460 +31.43% 8

For the 6 months to 20 February 2018, IT contractor jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads with a requirement for Service Delivery.

1 718 (36.73%) ITIL
2 426 (21.79%) Finance
3 401 (20.51%) Project Management
3 401 (20.51%) Agile Software Development
4 357 (18.26%) Windows
5 343 (17.54%) Microsoft
6 332 (16.98%) Service Management
7 296 (15.14%) Security Cleared
8 222 (11.36%) SC Cleared
9 214 (10.95%) Stakeholder Management
10 208 (10.64%) Analytical Skills
11 196 (10.03%) Active Directory
12 183 (9.36%) Service Design
13 178 (9.10%) Change Management
14 174 (8.90%) SLA
15 168 (8.59%) Cisco
16 154 (7.88%) Management Information System
17 147 (7.52%) Degree
18 146 (7.47%) Microsoft Office
18 146 (7.47%) Continuous Improvement
19 145 (7.42%) Incident Management
20 142 (7.26%) PRINCE2
21 137 (7.01%) Migration
22 133 (6.80%) Windows Server
23 131 (6.70%) ITSM
24 130 (6.65%) Problem Management
25 127 (6.50%) ITIL V3
26 121 (6.19%) Mentoring
26 121 (6.19%) VMware
27 120 (6.14%) Scrum

Service Delivery
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 66 (3.38%) SharePoint
2 52 (2.66%) MS Exchange
3 39 (1.99%) IIS
4 34 (1.74%) Skype for Business
5 31 (1.59%) Confluence
6 22 (1.13%) CMS
6 22 (1.13%) Exchange Server 2010
6 22 (1.13%) OpenStack
7 17 (0.87%) Apache
8 10 (0.51%) SAS
9 8 (0.41%) Blackberry Enterprise Server
9 8 (0.41%) JBoss
10 7 (0.36%) Exchange Server 2013
10 7 (0.36%) Tomcat
11 6 (0.31%) EPiServer
11 6 (0.31%) WebSphere
12 5 (0.26%) WebLogic
13 4 (0.20%) SharePoint Server
14 3 (0.15%) IBM Domino
14 3 (0.15%) IBM Notes
Applications
1 146 (7.47%) Microsoft Office
2 59 (3.02%) Microsoft Excel
3 43 (2.20%) Microsoft Project
4 37 (1.89%) Microsoft PowerPoint
5 34 (1.74%) MS Visio
6 7 (0.36%) InfoPath
7 5 (0.26%) Spreadsheet
8 2 (0.10%) S-PLUS
9 1 (0.051%) Adobe Creative Suite
9 1 (0.051%) Adobe Illustrator
9 1 (0.051%) InVision
9 1 (0.051%) Maya
Business Applications
1 9 (0.46%) Oracle EBS
1 9 (0.46%) SAP MM
2 8 (0.41%) Oracle EBS R12
3 7 (0.36%) SAP FSCM
3 7 (0.36%) SAP PM
4 6 (0.31%) Dynamics CRM
4 6 (0.31%) Oracle Payroll
5 5 (0.26%) Oracle Retail
5 5 (0.26%) Remedy ITSM
5 5 (0.26%) Teamcenter
6 4 (0.20%) Oracle Financials
6 4 (0.20%) Salesforce.com CRM
6 4 (0.20%) SAP ERP
6 4 (0.20%) SAP FI
6 4 (0.20%) SAP HR
6 4 (0.20%) Workfront
7 3 (0.15%) Dynamics AX
7 3 (0.15%) Oracle Applications
7 3 (0.15%) PeopleSoft Financials
7 3 (0.15%) SAP FI/CO
Cloud Services
1 102 (5.22%) Office 365
2 81 (4.14%) Microsoft Azure
3 76 (3.89%) Amazon AWS
4 32 (1.64%) SaaS
5 28 (1.43%) Cloud Computing
6 19 (0.97%) PaaS
7 13 (0.66%) Dynamics 365
8 11 (0.56%) IaaS
9 10 (0.51%) OneDrive
10 9 (0.46%) Yammer
11 6 (0.31%) Azure Active Directory
12 5 (0.26%) BrowserStack
12 5 (0.26%) GitHub
12 5 (0.26%) Mimecast
12 5 (0.26%) SuccessFactors
13 4 (0.20%) G Suite
14 3 (0.15%) AWS CloudFormation
15 2 (0.10%) OpenShift
15 2 (0.10%) Veeva
16 1 (0.051%) IBM Blueworks
Communications & Networking
1 95 (4.86%) WAN
2 94 (4.81%) Firewall
3 93 (4.76%) LAN
4 90 (4.60%) DNS
5 71 (3.63%) DHCP
6 68 (3.48%) VPN
7 64 (3.27%) SAN
8 63 (3.22%) Wireless
9 47 (2.40%) Internet
10 41 (2.10%) TCP/IP
11 34 (1.74%) Cisco ASA
12 33 (1.69%) VoIP
13 32 (1.64%) MPLS
13 32 (1.64%) Network Security
13 32 (1.64%) SMS
14 23 (1.18%) Cisco Nexus
14 23 (1.18%) Skype
15 21 (1.07%) ISDN
16 20 (1.02%) Unified Communications
17 19 (0.97%) IP Telephony
Database & Business Intelligence
1 84 (4.30%) SQL Server
2 23 (1.18%) Power BI
3 21 (1.07%) Relational Database
4 15 (0.77%) MySQL
5 14 (0.72%) SQL Server Integration Services
6 13 (0.66%) NoSQL
7 12 (0.61%) Oracle Database
7 12 (0.61%) RDBMS
8 11 (0.56%) Data Warehouse
9 9 (0.46%) SQL Server 2008
9 9 (0.46%) SQL Server Reporting Services
10 8 (0.41%) MongoDB
11 7 (0.36%) BusinessObjects
11 7 (0.36%) SQL Server 2012
12 6 (0.31%) DB2
12 6 (0.31%) GIS
12 6 (0.31%) PostgreSQL
12 6 (0.31%) SQL Server 2016
12 6 (0.31%) SQL Server Analysis Services
13 5 (0.26%) SQL Server 2014
Development Applications
1 62 (3.17%) JIRA
2 43 (2.20%) Git (software)
3 31 (1.59%) Team Foundation Server
4 23 (1.18%) Jenkins
5 20 (1.02%) Octopus Deploy
6 18 (0.92%) TeamCity
7 13 (0.66%) NuGet
8 12 (0.61%) Visual Studio
9 11 (0.56%) Zephyr
10 9 (0.46%) Bitbucket
10 9 (0.46%) Cucumber
11 8 (0.41%) WebDriver
12 6 (0.31%) Jasmine
12 6 (0.31%) Maven
12 6 (0.31%) MSI
12 6 (0.31%) Selenium
13 5 (0.26%) Eclipse
13 5 (0.26%) SoapUI
13 5 (0.26%) Subversion
13 5 (0.26%) TestPartner
General
1 426 (21.79%) Finance
2 117 (5.98%) Telecoms
3 87 (4.45%) Retail
4 77 (3.94%) Banking
5 60 (3.07%) Legal
6 42 (2.15%) Manufacturing
7 38 (1.94%) Marketing
8 24 (1.23%) Back Office
8 24 (1.23%) Law
9 20 (1.02%) Financial Institution
10 18 (0.92%) Investment Banking
11 17 (0.87%) German Language
12 16 (0.82%) Local Government
13 13 (0.66%) Military
14 11 (0.56%) Billing
14 11 (0.56%) French Language
14 11 (0.56%) Pharmaceutical
15 10 (0.51%) Advertising
15 10 (0.51%) Publishing
16 9 (0.46%) Automotive
Job Titles
1 292 (14.94%) Service Manager
2 284 (14.53%) Analyst
3 230 (11.76%) Delivery Manager
4 206 (10.54%) Services Delivery Manager
5 155 (7.93%) Architect
6 106 (5.42%) Project Manager
7 92 (4.71%) Service Analyst
8 83 (4.25%) Consultant
9 78 (3.99%) Business Analyst
10 76 (3.89%) IT Manager
10 76 (3.89%) Support Engineer
11 63 (3.22%) ITIL Manager
12 57 (2.92%) ITIL Service Manager
13 51 (2.61%) Network Engineer
14 48 (2.46%) IT Services Manager
14 48 (2.46%) ITIL Service Delivery Manager
15 46 (2.35%) Developer
15 46 (2.35%) Service Desk Analyst
16 43 (2.20%) Transition Manager
17 40 (2.05%) Desktop Support
Libraries, Frameworks & Software Standards
1 64 (3.27%) Web Services
2 58 (2.97%) .NET
3 40 (2.05%) Middleware
4 31 (1.59%) XML
5 29 (1.48%) HTML
6 26 (1.33%) CSS
6 26 (1.33%) REST
7 17 (0.87%) LDAP
8 15 (0.77%) SOAP
9 14 (0.72%) J2EE
10 11 (0.56%) .NET Framework
10 11 (0.56%) HTML5
10 11 (0.56%) Velocity
11 10 (0.51%) AngularJS
11 10 (0.51%) XSLT
12 9 (0.46%) JSON
12 9 (0.46%) Spring
13 8 (0.41%) ASP.NET
13 8 (0.41%) CSS3
13 8 (0.41%) Node.js
Miscellaneous
1 208 (10.64%) Analytical Skills
2 154 (7.88%) Management Information System
3 86 (4.40%) Data Centre
4 65 (3.32%) User Experience
5 43 (2.20%) Computer Science
6 39 (1.99%) NHS
7 27 (1.38%) Blackberry
8 26 (1.33%) Virtual Team
9 23 (1.18%) Clustering
10 21 (1.07%) CMDB
11 19 (0.97%) PKI
12 16 (0.82%) Mainframe
12 16 (0.82%) PMI
13 13 (0.66%) Mobile App
13 13 (0.66%) Public Cloud
14 12 (0.61%) Life Science
15 10 (0.51%) Client/Server
15 10 (0.51%) iPhone
15 10 (0.51%) Video Conferencing
16 8 (0.41%) Social Media
Operating Systems
1 357 (18.26%) Windows
2 133 (6.80%) Windows Server
3 102 (5.22%) Windows Server 2008
4 91 (4.65%) Linux
5 85 (4.35%) Unix
6 78 (3.99%) Windows Server 2012
7 68 (3.48%) Windows 7
8 63 (3.22%) Windows 10
9 38 (1.94%) Solaris
10 34 (1.74%) Windows Server 2003
11 32 (1.64%) Red Hat Enterprise Linux
12 25 (1.28%) Windows XP
13 21 (1.07%) AIX
14 18 (0.92%) Windows 2000
15 16 (0.82%) Windows 8
16 14 (0.72%) Windows Vista
17 12 (0.61%) Android
17 12 (0.61%) SUSE
18 11 (0.56%) Apple iOS
19 6 (0.31%) Mac OS
Processes & Methodologies
1 718 (36.73%) ITIL
2 401 (20.51%) Agile Software Development
2 401 (20.51%) Project Management
3 332 (16.98%) Service Management
4 214 (10.95%) Stakeholder Management
5 183 (9.36%) Service Design
6 178 (9.10%) Change Management
7 146 (7.47%) Continuous Improvement
8 145 (7.42%) Incident Management
9 142 (7.26%) PRINCE2
10 137 (7.01%) Migration
11 131 (6.70%) ITSM
12 130 (6.65%) Problem Management
13 127 (6.50%) ITIL V3
14 121 (6.19%) Mentoring
15 120 (6.14%) Scrum
16 100 (5.12%) Process Improvement
17 89 (4.55%) Coaching
18 82 (4.19%) Business Continuity
19 80 (4.09%) Performance Management
Programming Languages
1 116 (5.93%) SQL
2 74 (3.79%) PowerShell
3 63 (3.22%) Java
4 29 (1.48%) JavaScript
5 27 (1.38%) C#
5 27 (1.38%) Shell Script
6 24 (1.23%) Python
7 14 (0.72%) C
8 13 (0.66%) C++
9 12 (0.61%) PHP
9 12 (0.61%) Ruby
10 11 (0.56%) PL/SQL
11 10 (0.51%) T-SQL
12 7 (0.36%) Bash Shell
12 7 (0.36%) Perl
13 6 (0.31%) VBA
14 5 (0.26%) VB
15 4 (0.20%) Scala
16 3 (0.15%) R
16 3 (0.15%) VBScript
Qualifications
1 296 (15.14%) Security Cleared
2 222 (11.36%) SC Cleared
3 147 (7.52%) Degree
4 80 (4.09%) Cisco Certification
4 80 (4.09%) ITIL Certification
5 51 (2.61%) Microsoft Certification
6 46 (2.35%) CCNA
6 46 (2.35%) DV Cleared
7 45 (2.30%) CCNP
8 39 (1.99%) ITIL Foundation Certificate
9 34 (1.74%) BPSS Clearance
10 33 (1.69%) MCP
11 27 (1.38%) CCIE
12 26 (1.33%) MCSE
13 25 (1.28%) PRINCE2 Practitioner
14 24 (1.23%) DBS Check
15 23 (1.18%) Computer Science Degree
15 23 (1.18%) PMI Certification
16 17 (0.87%) PRINCE2 Certification
17 16 (0.82%) CISSP
Quality Assurance & Compliance
1 174 (8.90%) SLA
2 54 (2.76%) PMO
3 49 (2.51%) QA
4 22 (1.13%) GDPR
5 20 (1.02%) Disclosure Scotland
6 16 (0.82%) ISO/IEC 27001
7 15 (0.77%) ISO/IEC 20000
8 12 (0.61%) PCI DSS
9 11 (0.56%) Sarbanes-Oxley
10 10 (0.51%) ISO 9001
11 9 (0.46%) Data Quality
12 7 (0.36%) COBIT
13 5 (0.26%) P3O
14 3 (0.15%) ISO 22301
15 2 (0.10%) GMP
15 2 (0.10%) GxP
15 2 (0.10%) ISO 8583
15 2 (0.10%) MiFID
15 2 (0.10%) WCAG
16 1 (0.051%) ISO 14001
System Software
1 196 (10.03%) Active Directory
2 93 (4.76%) VMware Infrastructure
3 39 (1.99%) Hyper-V
4 33 (1.69%) XenApp
5 26 (1.33%) vSphere
6 25 (1.28%) XenDesktop
7 20 (1.02%) Docker
8 17 (0.87%) VMware ESXi
9 12 (0.61%) Virtual Machines
10 10 (0.51%) Microsoft App-V
10 10 (0.51%) VMware Workstation
11 9 (0.46%) Virtual Desktop
12 6 (0.31%) Firmware
12 6 (0.31%) Samba
12 6 (0.31%) XenServer
13 5 (0.26%) ISA Server
14 4 (0.20%) Oracle RAC
14 4 (0.20%) ProxySG
14 4 (0.20%) Squid
14 4 (0.20%) Terminal Services
Systems Management
1 54 (2.76%) SCCM
2 24 (1.23%) SCOM
3 21 (1.07%) Puppet
4 14 (0.72%) WSUS
5 12 (0.61%) AirWatch
5 12 (0.61%) NetBackup
6 11 (0.56%) Ansible
7 9 (0.46%) Opscode Chef
7 9 (0.46%) Symantec Enterprise Vault
8 8 (0.41%) Salt
9 7 (0.36%) Cisco CUCM
9 7 (0.36%) Cisco UCCX
9 7 (0.36%) QRadar
9 7 (0.36%) Tivoli Storage Manager
10 6 (0.31%) SCOrch
11 5 (0.26%) Data Guard
11 5 (0.26%) Marathon
11 5 (0.26%) Mesos
11 5 (0.26%) Nagios
11 5 (0.26%) XenMobile
Vendors
1 343 (17.54%) Microsoft
2 168 (8.59%) Cisco
3 121 (6.19%) VMware
4 93 (4.76%) Citrix
5 83 (4.25%) SAP
6 82 (4.19%) Oracle
7 61 (3.12%) HP
8 50 (2.56%) ServiceNow
9 47 (2.40%) NetApp
10 42 (2.15%) IBM
11 37 (1.89%) Red Hat
12 35 (1.79%) F5
13 34 (1.74%) Apple
13 34 (1.74%) Salesforce.com
14 21 (1.07%) Juniper
15 18 (0.92%) Ivanti
15 18 (0.92%) Symantec
16 17 (0.87%) Remedy
17 16 (0.82%) Atlassian
17 16 (0.82%) Progress