Period
to 18 February 2019

The following table provides summary statistics for contract job vacancies with a requirement for Service Delivery skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Delivery over the 6 months to 18 February 2019 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Services Delivery
UK
6 months to
18 Feb 2019
Same period 2018 Same period 2017
Rank 137 133 117
Rank change year-on-year -4 -16 -26
Contract jobs citing Service Delivery 1,884 1,928 2,052
As % of all contract IT jobs advertised in the UK 1.91% 1.93% 2.16%
As % of the Processes & Methodologies category 2.20% 2.25% 2.53%
Number of daily rates quoted 1,123 1,188 1,306
UK median daily rate £443 £425 £425
Median daily rate % change year-on-year +4.12% - +6.25%
10th Percentile £200 £213 £206
90th Percentile £638 £588 £600
UK excluding London median daily rate £425 £400 £400
% change year-on-year +6.25% - +3.23%
Number of hourly rates quoted 92 118 75
UK median hourly rate £18.70 £16.93 £17.05
Median hourly rate % change year-on-year +10.45% -0.70% -7.84%
10th Percentile £12.88 £11.03 £10.18
90th Percentile £33.25 £45.60 £33.89
UK excluding London median hourly rate £17.50 £15.00 £15.40
% change year-on-year +16.67% -2.60% -12.00%

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Contract vacancies with a requirement for process or methodology skills 85,725 85,847 81,011
As % of all contract IT jobs advertised in the UK 87.07% 85.94% 85.09%
Number of daily rates quoted 56,631 57,281 53,517
UK median daily rate £475 £450 £425
Median daily rate % change year-on-year +5.56% +5.88% -
10th Percentile £300 £281 £263
90th Percentile £650 £638 £613
UK excluding London median daily rate £425 £413 £400
% change year-on-year +3.03% +3.13% +2.56%
Number of hourly rates quoted 2,232 2,094 2,333
UK median hourly rate £23.86 £24.00 £24.00
Median hourly rate % change year-on-year -0.59% - -
10th Percentile £11.25 £11.25 £11.22
90th Percentile £50.00 £50.25 £49.70
UK excluding London median hourly rate £22.50 £24.00 £22.90
% change year-on-year -6.25% +4.80% -8.40%

Service Delivery
Job Vacancy Trend

Job postings citing Service Delivery as a percentage of all IT jobs advertised.

Job vacancy trend for Service Delivery in the UK

Service Delivery
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Delivery.

Contractor daily rate trend for Service Delivery in the UK

Service Delivery
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Service Delivery over the 6 months to 18 February 2019.

Contractor daily rate histogram for Service Delivery in the UK

Service Delivery
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Delivery.

Contractor hourly rate trend for Service Delivery in the UK

Service Delivery
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing Service Delivery over the 6 months to 18 February 2019.

Contractor hourly rate histogram for Service Delivery in the UK

Service Delivery
Top 16 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Delivery within the UK over the 6 months to 18 February 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -5 1,706 £440 +3.53% 575
UK excluding London -1 1,215 £425 +6.25% 459
London -15 618 £469 -1.32% 156
South East -1 370 £429 +0.88% 131
North of England +6 277 £413 +6.45% 106
Midlands -19 190 £425 +14.86% 84
West Midlands +14 160 £435 +25.18% 60
South West -1 146 £400 -5.88% 47
North West -14 105 £438 -2.78% 56
Yorkshire +14 104 £438 +16.67% 38
East of England +16 103 £450 -4.00% 51
Scotland +14 92 £448 +23.88% 25
North East 0 68 £400 +29.45% 12
Wales -6 29 £500 +8.70% 10
East Midlands -56 27 £306 -20.97% 24
Northern Ireland - 16 £434 - 5

For the 6 months to 18 February 2019, IT contractor jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads with a requirement for Service Delivery.

1 628 (33.33%) ITIL
2 458 (24.31%) Agile Software Development
3 399 (21.18%) Finance
4 362 (19.21%) Service Management
5 342 (18.15%) Security Cleared
6 332 (17.62%) Microsoft
7 302 (16.03%) Windows
8 278 (14.76%) Project Management
9 247 (13.11%) SC Cleared
10 205 (10.88%) Stakeholder Management
11 200 (10.62%) Service Design
12 196 (10.40%) Active Directory
13 194 (10.30%) SLA
14 177 (9.39%) Problem-Solving
15 164 (8.70%) Change Management
16 163 (8.65%) Analytical Skills
17 151 (8.01%) DevOps
17 151 (8.01%) Continuous Improvement
18 139 (7.38%) Microsoft Office
18 139 (7.38%) Scrum
18 139 (7.38%) Office 365
19 137 (7.27%) ITIL V3
20 134 (7.11%) Telecoms
21 128 (6.79%) Incident Management
22 127 (6.74%) Problem Management
23 123 (6.53%) ITSM
23 123 (6.53%) Oracle
24 116 (6.16%) Microsoft Azure
25 115 (6.10%) SQL
26 111 (5.89%) Risk Management

Service Delivery
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 59 (3.13%) Confluence
1 59 (3.13%) SharePoint
2 27 (1.43%) MS Exchange
3 23 (1.22%) IIS
3 23 (1.22%) Skype for Business
4 15 (0.80%) SAS
5 14 (0.74%) CMS
6 12 (0.64%) BizTalk Server
7 11 (0.58%) WebLogic
8 9 (0.48%) Oracle SOA Suite
9 8 (0.42%) Tomcat
10 6 (0.32%) Apache
10 6 (0.32%) ArcGIS
10 6 (0.32%) Exchange Server 2010
10 6 (0.32%) Liferay
11 5 (0.27%) Blackberry Enterprise Server
12 4 (0.21%) Exchange Server 2013
12 4 (0.21%) SharePoint Server
13 3 (0.16%) Oracle Service Bus
13 3 (0.16%) SharePoint 2013
Applications
1 139 (7.38%) Microsoft Office
2 61 (3.24%) Microsoft Excel
3 40 (2.12%) Microsoft PowerPoint
4 24 (1.27%) Microsoft Project
5 15 (0.80%) MS Visio
6 4 (0.21%) Siemens NX
7 3 (0.16%) Adobe Creative Suite
7 3 (0.16%) InfoPath
7 3 (0.16%) Photoshop
7 3 (0.16%) Spreadsheet
8 2 (0.11%) AutoCAD
9 1 (0.053%) Acrobat
9 1 (0.053%) SketchUp
Business Applications
1 16 (0.85%) Oracle ERP
2 12 (0.64%) Dynamics CRM
3 10 (0.53%) Oracle EBS
4 9 (0.48%) Dynamics AX
4 9 (0.48%) Workday HCM
5 7 (0.37%) Eikon
6 6 (0.32%) Oracle EBS R12
7 5 (0.27%) assyst
7 5 (0.27%) Elite 3E
8 4 (0.21%) Remedy ITSM
8 4 (0.21%) SAP Hybris
9 3 (0.16%) Dynamics NAV
9 3 (0.16%) Salesforce.com CRM
9 3 (0.16%) SAP ERP
9 3 (0.16%) ScheduALL
10 2 (0.11%) Oracle Applications
10 2 (0.11%) SAP CO
10 2 (0.11%) SAP CRM
10 2 (0.11%) SAP FI/CO
10 2 (0.11%) SAP HR
Cloud Services
1 139 (7.38%) Office 365
2 116 (6.16%) Microsoft Azure
3 82 (4.35%) Amazon AWS
4 53 (2.81%) IaaS
5 50 (2.65%) PaaS
6 42 (2.23%) SaaS
7 15 (0.80%) GitHub
8 13 (0.69%) Google Analytics
8 13 (0.69%) Slack
9 12 (0.64%) Azure Active Directory
9 12 (0.64%) Dynamics 365
10 11 (0.58%) Cloud Computing
11 6 (0.32%) OneDrive
12 5 (0.27%) Google Cloud Platform
12 5 (0.27%) Trello
13 4 (0.21%) Azure Data Factory
13 4 (0.21%) Boomi
13 4 (0.21%) Mimecast
14 3 (0.16%) Amazon EC2
14 3 (0.16%) Serverless
Communications & Networking
1 91 (4.83%) WAN
2 83 (4.41%) Firewall
3 73 (3.87%) LAN
3 73 (3.87%) VPN
4 52 (2.76%) DNS
5 41 (2.18%) DHCP
6 39 (2.07%) Internet
7 36 (1.91%) Wireless
8 35 (1.86%) Network Security
9 33 (1.75%) Skype
10 31 (1.65%) TCP/IP
11 25 (1.33%) VoIP
12 24 (1.27%) SAN
13 23 (1.22%) MPLS
14 17 (0.90%) BGP
14 17 (0.90%) VLAN
15 16 (0.85%) Intrusion Detection
16 15 (0.80%) Ethernet
16 15 (0.80%) Wi-Fi
17 14 (0.74%) OSPF
Database & Business Intelligence
1 53 (2.81%) SQL Server
2 31 (1.65%) MongoDB
3 25 (1.33%) Oracle Reports
4 23 (1.22%) Relational Database
5 16 (0.85%) Oracle Database
6 14 (0.74%) Hadoop
7 12 (0.64%) RDBMS
7 12 (0.64%) SQL Server Integration Services
8 11 (0.58%) DTS
9 9 (0.48%) MySQL
10 8 (0.42%) NoSQL
10 8 (0.42%) PostgreSQL
10 8 (0.42%) SQL Server 2014
10 8 (0.42%) SQL Server Reporting Services
11 7 (0.37%) Oracle BI Publisher
11 7 (0.37%) Power BI
11 7 (0.37%) SQL Server 2008
11 7 (0.37%) SQL Server Analysis Services
12 6 (0.32%) Microsoft Analysis Services
12 6 (0.32%) SAP BW
Development Applications
1 81 (4.30%) JIRA
2 28 (1.49%) Git (software)
3 27 (1.43%) Jenkins
3 27 (1.43%) Selenium
4 24 (1.27%) MSI
5 21 (1.11%) gulp
6 20 (1.06%) Cucumber
7 16 (0.85%) Gatling
8 15 (0.80%) WebDriver
9 13 (0.69%) Artifactory
9 13 (0.69%) IntelliJ
9 13 (0.69%) Sublime Text
9 13 (0.69%) Visual Studio Code
10 11 (0.58%) SonarQube
11 7 (0.37%) Eclipse
11 7 (0.37%) InstallShield
11 7 (0.37%) Team Foundation Server
12 6 (0.32%) Visual Studio
13 5 (0.27%) Oracle Forms
13 5 (0.27%) TeamCity
General
1 399 (21.18%) Finance
2 134 (7.11%) Telecoms
3 64 (3.40%) Banking
4 55 (2.92%) Legal
5 51 (2.71%) Retail
6 46 (2.44%) Marketing
7 32 (1.70%) Law
7 32 (1.70%) Manufacturing
8 22 (1.17%) Billing
9 19 (1.01%) Electronics
10 15 (0.80%) Investment Banking
11 13 (0.69%) Back Office
12 12 (0.64%) Front Office
13 11 (0.58%) Military
13 11 (0.58%) Pharmaceutical
14 10 (0.53%) Local Government
14 10 (0.53%) Publishing
15 9 (0.48%) Aerospace
15 9 (0.48%) Financial Institution
16 7 (0.37%) Corporate Banking
Job Titles
1 321 (17.04%) Service Manager
2 256 (13.59%) Delivery Manager
3 251 (13.32%) Analyst
4 228 (12.10%) Services Delivery Manager
5 144 (7.64%) Architect
6 110 (5.84%) Project Manager
7 108 (5.73%) Developer
8 94 (4.99%) IT Manager
9 85 (4.51%) Service Analyst
10 72 (3.82%) Support Engineer
11 64 (3.40%) Business Analyst
12 61 (3.24%) IT Services Manager
13 60 (3.18%) Consultant
14 44 (2.34%) Network Engineer
14 44 (2.34%) Scala Developer
14 44 (2.34%) Service Desk Analyst
14 44 (2.34%) Transition Manager
15 40 (2.12%) IT Services Delivery Manager
16 39 (2.07%) Service Transition Manager
17 35 (1.86%) ITIL Manager
Libraries, Frameworks & Software Standards
1 54 (2.87%) HTML
2 51 (2.71%) Web Services
3 50 (2.65%) REST
4 45 (2.39%) Play Framework
5 42 (2.23%) CSS
6 40 (2.12%) .NET
7 37 (1.96%) Oracle Fusion
8 32 (1.70%) XML
9 25 (1.33%) HTML5
10 22 (1.17%) Node.js
11 21 (1.11%) LESS
11 21 (1.11%) Sass
12 20 (1.06%) Gherkin
13 19 (1.01%) RESTful
14 16 (0.85%) Velocity
15 15 (0.80%) Middleware
15 15 (0.80%) YAML
16 12 (0.64%) ASP.NET
16 12 (0.64%) Spring
17 9 (0.48%) jQuery
Miscellaneous
1 163 (8.65%) Analytical Skills
2 104 (5.52%) Data Centre
3 102 (5.41%) Self-Motivation
4 79 (4.19%) Management Information System
5 45 (2.39%) User Experience
6 44 (2.34%) NHS
7 32 (1.70%) Public Cloud
7 32 (1.70%) Virtual Team
8 27 (1.43%) Blackberry
9 20 (1.06%) CMDB
10 19 (1.01%) Video Conferencing
11 16 (0.85%) iPhone
12 11 (0.58%) PKI
12 11 (0.58%) Private Cloud
12 11 (0.58%) Robotics
12 11 (0.58%) Security Operations Centre
13 10 (0.53%) Enterprise Software
13 10 (0.53%) Mobile App
14 9 (0.48%) Distributed Denial-of-Service
15 8 (0.42%) Fintech
Operating Systems
1 302 (16.03%) Windows
2 111 (5.89%) Windows Server
3 107 (5.68%) Windows 10
4 75 (3.98%) Windows 7
5 66 (3.50%) Windows Server 2012
6 62 (3.29%) Linux
7 45 (2.39%) Unix
8 44 (2.34%) Windows Server 2008
9 20 (1.06%) Android
9 20 (1.06%) Apple iOS
10 19 (1.01%) Mac OS
11 15 (0.80%) Red Hat Enterprise Linux
11 15 (0.80%) Windows XP
12 9 (0.48%) Solaris
13 7 (0.37%) Mac OS X
13 7 (0.37%) Windows 8
14 5 (0.27%) Debian
14 5 (0.27%) Ubuntu
14 5 (0.27%) Windows Server 2003
15 4 (0.21%) AIX
Processes & Methodologies
1 628 (33.33%) ITIL
2 458 (24.31%) Agile Software Development
3 362 (19.21%) Service Management
4 278 (14.76%) Project Management
5 205 (10.88%) Stakeholder Management
6 200 (10.62%) Service Design
7 177 (9.39%) Problem-Solving
8 164 (8.70%) Change Management
9 151 (8.01%) Continuous Improvement
9 151 (8.01%) DevOps
10 139 (7.38%) Scrum
11 137 (7.27%) ITIL V3
12 128 (6.79%) Incident Management
13 127 (6.74%) Problem Management
14 123 (6.53%) ITSM
15 111 (5.89%) Risk Management
16 87 (4.62%) Decision-Making
16 87 (4.62%) PRINCE2
17 86 (4.56%) Mentoring
18 85 (4.51%) Programme Management
Programming Languages
1 115 (6.10%) SQL
2 60 (3.18%) PowerShell
3 58 (3.08%) JavaScript
4 54 (2.87%) Java
5 46 (2.44%) Scala
6 28 (1.49%) Python
7 27 (1.43%) C
7 27 (1.43%) Ruby
8 25 (1.33%) C#
9 22 (1.17%) Bash Shell
10 13 (0.69%) Groovy
11 10 (0.53%) PL/SQL
11 10 (0.53%) VB
12 8 (0.42%) Perl
12 8 (0.42%) T-SQL
12 8 (0.42%) VBScript
13 7 (0.37%) ABAP
14 4 (0.21%) Java 8
14 4 (0.21%) SAPscript
14 4 (0.21%) Shell Script
Qualifications
1 342 (18.15%) Security Cleared
2 247 (13.11%) SC Cleared
3 100 (5.31%) Degree
4 87 (4.62%) ITIL Certification
5 62 (3.29%) DV Cleared
6 49 (2.60%) Microsoft Certification
7 48 (2.55%) Cisco Certification
8 40 (2.12%) BPSS Clearance
9 35 (1.86%) ITIL Foundation Certificate
10 33 (1.75%) CCNA
11 28 (1.49%) CCNP
11 28 (1.49%) MCSE
12 21 (1.11%) DBS Check
13 18 (0.96%) PRINCE2 Practitioner
14 17 (0.90%) MCSA
15 15 (0.80%) CCIE
16 14 (0.74%) CISSP
17 13 (0.69%) MCP
18 11 (0.58%) ISEB
19 10 (0.53%) PRINCE2 Certification
Quality Assurance & Compliance
1 194 (10.30%) SLA
2 67 (3.56%) QA
3 40 (2.12%) GDPR
4 26 (1.38%) ISO/IEC 27001
5 21 (1.11%) PMO
6 15 (0.80%) Data Quality
7 9 (0.48%) COBIT
7 9 (0.48%) Disclosure Scotland
8 8 (0.42%) Sarbanes-Oxley
9 5 (0.27%) Cyber Essentials
9 5 (0.27%) ISO 9001
9 5 (0.27%) ISO/IEC 20000
9 5 (0.27%) WCAG
10 4 (0.21%) PSD2
11 3 (0.16%) IFRS
11 3 (0.16%) ISO 22301
11 3 (0.16%) PCI DSS
12 2 (0.11%) GxP
12 2 (0.11%) HL7
13 1 (0.053%) JSP 440
System Software
1 196 (10.40%) Active Directory
2 50 (2.65%) VMware Infrastructure
3 37 (1.96%) Hyper-V
4 31 (1.65%) Docker
5 29 (1.54%) Microsoft App-V
6 16 (0.85%) XenDesktop
7 15 (0.80%) XenApp
8 12 (0.64%) Firmware
8 12 (0.64%) Virtual Desktop
8 12 (0.64%) vSphere
9 10 (0.53%) VMware ESXi
10 9 (0.48%) VMware Workstation
11 7 (0.37%) Virtual Servers
12 6 (0.32%) Terminal Services
12 6 (0.32%) Virtual Machines
13 5 (0.27%) KVM
14 4 (0.21%) Microsoft Virtual Server
15 3 (0.16%) VMware NSX
16 2 (0.11%) BitLocker
16 2 (0.11%) HDFS
Systems Management
1 108 (5.73%) SCCM
2 26 (1.38%) Single Sign-On
3 24 (1.27%) SCOM
4 16 (0.85%) Kubernetes
5 15 (0.80%) Ansible
5 15 (0.80%) Kibana
6 13 (0.69%) Grafana
6 13 (0.69%) Graphite
6 13 (0.69%) Microsoft Intune
7 10 (0.53%) vCenter Server
8 9 (0.48%) WSUS
9 7 (0.37%) NetBackup
10 6 (0.32%) Opscode Chef
10 6 (0.32%) Puppet
11 5 (0.27%) Perfmon
11 5 (0.27%) SafeCom
11 5 (0.27%) SCOrch
11 5 (0.27%) Terraform
12 4 (0.21%) Microsoft Data Protection Manager
12 4 (0.21%) QRadar
Vendors
1 332 (17.62%) Microsoft
2 123 (6.53%) Oracle
3 103 (5.47%) Cisco
4 87 (4.62%) VMware
5 72 (3.82%) Citrix
6 66 (3.50%) SAP
7 46 (2.44%) HP
8 39 (2.07%) ServiceNow
9 31 (1.65%) Apple
10 30 (1.59%) Google
11 28 (1.49%) McAfee
12 23 (1.22%) Salesforce.com
13 22 (1.17%) CheckPoint
13 22 (1.17%) Splunk
14 21 (1.11%) Remedy
15 20 (1.06%) BMC
16 19 (1.01%) CA
17 18 (0.96%) Red Hat
17 18 (0.96%) Workday
18 16 (0.85%) Juniper