Incident Management Contracts

Incident Management
UK

The table below provides summary statistics for contract job vacancies requiring Incident Management skills. It includes a benchmarking guide to the contractor rates offered in vacancies that cited Incident Management over the 6 months leading up to 5 July 2025, comparing them to the same period in the previous two years.

6 months to
5 Jul 2025
Same period 2024 Same period 2023
Rank 155 148 143
Rank change year-on-year -7 -5 +60
Contract jobs citing Incident Management 562 698 1,033
As % of all contract jobs advertised in the UK 1.77% 1.61% 1.83%
As % of the Processes & Methodologies category 1.95% 1.89% 2.04%
Number of daily rates quoted 318 354 652
10th Percentile £203 £200 £245
25th Percentile £352 £350 £354
Median daily rate (50th Percentile) £500 £500 £500
Median % change year-on-year - - +5.26%
75th Percentile £598 £600 £650
90th Percentile £650 £763 £724
UK excluding London median daily rate £500 £525 £450
% change year-on-year -4.76% +16.67% +5.88%
Number of hourly rates quoted 80 142 113
10th Percentile £13.75 £14.16 -
25th Percentile £14.99 £14.84 £13.41
Median hourly rate £17.05 £16.23 £19.81
Median % change year-on-year +5.02% -18.07% +13.20%
75th Percentile £32.87 £21.37 £28.70
90th Percentile £70.00 £28.58 £49.52
UK excluding London median hourly rate £17.05 £16.23 £19.81
% change year-on-year +5.02% -18.07% +13.20%

All Process and Methodology Skills
UK

Incident Management falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills.

Contract vacancies with a requirement for process or methodology skills 28,850 36,964 50,614
As % of all contract IT jobs advertised in the UK 90.71% 85.28% 89.53%
Number of daily rates quoted 18,170 23,592 34,850
10th Percentile £300 £300 £325
25th Percentile £405 £413 £438
Median daily rate (50th Percentile) £505 £525 £550
Median % change year-on-year -3.81% -4.55% +0.92%
75th Percentile £625 £638 £650
90th Percentile £738 £750 £750
UK excluding London median daily rate £475 £500 £500
% change year-on-year -5.00% - -
Number of hourly rates quoted 1,420 2,515 1,729
10th Percentile £14.20 £12.75 £12.00
25th Percentile £17.42 £16.18 £16.61
Median hourly rate £25.15 £38.00 £37.34
Median % change year-on-year -33.82% +1.77% +43.62%
75th Percentile £53.75 £61.30 £65.00
90th Percentile £70.00 £72.50 £75.50
UK excluding London median hourly rate £24.66 £38.12 £35.00
% change year-on-year -35.31% +8.91% +66.67%

Incident Management
Job Vacancy Trend

Job postings citing Incident Management as a proportion of all IT jobs advertised.

Job vacancy trend for Incident Management in the UK

Incident Management
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing Incident Management.

Daily rate trend for Incident Management in the UK

Incident Management
Daily Rate Histogram

Daily rate distribution for jobs citing Incident Management over the 6 months to 5 July 2025.

Daily rate histogram for Incident Management in the UK

Incident Management
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing Incident Management.

Hourly rate trend for Incident Management in the UK

Incident Management
Hourly Rate Histogram

Hourly rate distribution of jobs citing Incident Management over the 6 months to 5 July 2025.

Hourly rate histogram for Incident Management in the UK

Incident Management
Top 17 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Incident Management within the UK over the 6 months to 5 July 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
England -14 484 £500 -0.60% 1,184
UK excluding London -1 349 £500 -4.76% 653
London 0 152 £500 +5.26% 591
Work from Home +15 142 £500 - 491
North of England +17 102 £484 -7.86% 183
East of England +1 78 £488 +61.83% 56
South East +8 72 £488 -8.54% 154
Yorkshire +14 56 £507 -9.26% 65
North West +7 45 £445 -15.24% 100
South West -10 45 £525 -2.42% 88
Scotland +12 29 £513 -2.38% 54
Midlands -20 18 £400 -9.86% 96
West Midlands -23 17 £400 -9.86% 49
North East +5 7 £550 +182.05% 20
Northern Ireland -13 4 £160 - 19
Wales +7 3 £263 +38.16% 14
East Midlands - 1 £500 - 44

Incident Management
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 22 (3.91%) Confluence
2 19 (3.38%) Microsoft Exchange
3 10 (1.78%) SharePoint
4 8 (1.42%) IIS
5 4 (0.71%) CICS
5 4 (0.71%) WebSphere
6 3 (0.53%) SharePoint 2010
7 2 (0.36%) Apache Airflow
7 2 (0.36%) JBoss
7 2 (0.36%) WebSphere Application Server
8 1 (0.18%) NetWeaver
8 1 (0.18%) OpenStack
8 1 (0.18%) Tomcat
Applications
1 60 (10.68%) Microsoft Excel
2 51 (9.07%) Microsoft PowerPoint
3 50 (8.90%) Microsoft Office
4 3 (0.53%) InfoPath
5 1 (0.18%) Chatbot
Business Applications
1 8 (1.42%) Kondor
2 6 (1.07%) Remedy ITSM
3 4 (0.71%) SAP S/4HANA
4 3 (0.53%) SAP HCM
4 3 (0.53%) SAP Payroll
5 2 (0.36%) SAP BPC
6 1 (0.18%) Endur
6 1 (0.18%) Oracle Applications
6 1 (0.18%) Oracle Assets
6 1 (0.18%) Oracle Cash Management
6 1 (0.18%) Oracle EBS
6 1 (0.18%) Oracle ERP
6 1 (0.18%) Oracle Payables
6 1 (0.18%) Oracle Receivables
6 1 (0.18%) Oracle Subledger Accounting
6 1 (0.18%) Salesforce CRM
6 1 (0.18%) SAP HR
6 1 (0.18%) SAP MM
6 1 (0.18%) SAP Oil and Gas
6 1 (0.18%) SAP SCM
Cloud Services
1 97 (17.26%) Azure
2 95 (16.90%) Microsoft 365
3 79 (14.06%) AWS
4 41 (7.30%) Entra ID
5 17 (3.02%) GCP
6 16 (2.85%) Azure DevOps
7 15 (2.67%) Azure Monitor
7 15 (2.67%) IaaS
8 14 (2.49%) Power Platform
9 13 (2.31%) GitHub
10 12 (2.14%) GitHub Actions
11 11 (1.96%) SaaS
12 9 (1.60%) Amazon CloudWatch
12 9 (1.60%) AWS CloudFormation
13 8 (1.42%) Azure Sentinel
13 8 (1.42%) Datadog
14 7 (1.25%) Azure AKS
14 7 (1.25%) OneDrive
14 7 (1.25%) Power Automate
15 6 (1.07%) OpenShift
Communications & Networking
1 46 (8.19%) Firewall
2 29 (5.16%) Wi-Fi
3 28 (4.98%) DNS
4 27 (4.80%) DHCP
4 27 (4.80%) VPN
5 24 (4.27%) TCP/IP
6 21 (3.74%) WAN
7 19 (3.38%) LAN
8 18 (3.20%) Network Security
9 15 (2.67%) Wireless
10 12 (2.14%) BGP
11 11 (1.96%) HTTP
12 6 (1.07%) Cisco IOS
12 6 (1.07%) Cisco Nexus
12 6 (1.07%) OSPF
12 6 (1.07%) SAN
12 6 (1.07%) SD-WAN
12 6 (1.07%) VoIP
13 5 (0.89%) 4G
13 5 (0.89%) Spanning Tree
Database & Business Intelligence
1 14 (2.49%) SQL Server
2 10 (1.78%) Power BI
2 10 (1.78%) SAP HANA
3 9 (1.60%) NoSQL
4 8 (1.42%) DB2
4 8 (1.42%) PostgreSQL
5 7 (1.25%) Amazon RDS
6 6 (1.07%) Azure SQL Database
6 6 (1.07%) MongoDB
7 4 (0.71%) Amazon Athena
7 4 (0.71%) DynamoDB
7 4 (0.71%) Oracle Reports
8 3 (0.53%) DTS
8 3 (0.53%) Elasticsearch
8 3 (0.53%) OLTP
9 2 (0.36%) BusinessObjects
9 2 (0.36%) IMS/DB
9 2 (0.36%) Oracle Exadata
9 2 (0.36%) SQL Server Integration Services
9 2 (0.36%) Tableau
Development Applications
1 45 (8.01%) JIRA
2 16 (2.85%) ScriptRunner
3 12 (2.14%) Jenkins
4 9 (1.60%) GitLab
5 7 (1.25%) Git
6 5 (0.89%) CircleCI
7 4 (0.71%) Octopus Deploy
7 4 (0.71%) TeamCity
8 3 (0.53%) Cypress.io
8 3 (0.53%) SonarQube
9 2 (0.36%) Selenium
10 1 (0.18%) Artifactory
10 1 (0.18%) Gradle
10 1 (0.18%) Maven
10 1 (0.18%) Subversion
10 1 (0.18%) Vagrant
General
1 206 (36.65%) Social Skills
2 85 (15.12%) Analytical Skills
3 76 (13.52%) Finance
4 46 (8.19%) Banking
5 43 (7.65%) Public Sector
6 30 (5.34%) Inclusion and Diversity
7 28 (4.98%) Retail
8 19 (3.38%) Military
9 13 (2.31%) Telecoms
10 12 (2.14%) Legal
11 11 (1.96%) Investment Banking
12 10 (1.78%) Documentation Skills
12 10 (1.78%) German Language
13 8 (1.42%) Organisational Skills
14 7 (1.25%) Presentation Skills
15 5 (0.89%) Manufacturing
15 5 (0.89%) Retail Banking
16 4 (0.71%) Financial Institution
16 4 (0.71%) Pharmaceutical
17 3 (0.53%) Back Office
Job Titles
1 105 (18.68%) Analyst
2 57 (10.14%) Service Analyst
3 49 (8.72%) Service Desk Analyst
4 46 (8.19%) Incident Manager
5 44 (7.83%) Senior
6 34 (6.05%) Consultant
7 27 (4.80%) Support Engineer
8 26 (4.63%) Lead
9 25 (4.45%) IT Manager
10 22 (3.91%) Network Engineer
11 21 (3.74%) IT Support
12 20 (3.56%) Infrastructure Engineer
12 20 (3.56%) Service Manager
13 19 (3.38%) Support Manager
14 18 (3.20%) Architect
15 17 (3.02%) Support Analyst
15 17 (3.02%) Technical Analyst
16 16 (2.85%) 1st Line Support
16 16 (2.85%) Applications Support
16 16 (2.85%) DevOps Engineer
Libraries, Frameworks & Software Standards
1 9 (1.60%) Web Services
2 8 (1.42%) .NET
2 8 (1.42%) HTML
2 8 (1.42%) Node.js
2 8 (1.42%) XML
3 7 (1.25%) REST
3 7 (1.25%) RESTful
3 7 (1.25%) SOAP
4 6 (1.07%) Middleware
5 5 (0.89%) .NET Core
5 5 (0.89%) Ajax
5 5 (0.89%) ARM Templates
5 5 (0.89%) CSS
5 5 (0.89%) React
6 4 (0.71%) ADO
6 4 (0.71%) pytest
6 4 (0.71%) SAP Basis
6 4 (0.71%) WebSphere MQ
7 3 (0.53%) Puppeteer
7 3 (0.53%) XMPP
Miscellaneous
1 36 (6.41%) Management Information System
2 22 (3.91%) Data Centre
3 20 (3.56%) iPhone
3 20 (3.56%) Self-Motivation
4 19 (3.38%) Smartphone
5 17 (3.02%) CMDB
6 14 (2.49%) Onboarding
6 14 (2.49%) Security Operations Centre
7 13 (2.31%) Cloud Native
8 11 (1.96%) Data Protection Act
8 11 (1.96%) Operational Technology
9 10 (1.78%) Security Posture
10 9 (1.60%) SWIFT Messaging Network
11 7 (1.25%) Cyber Threat
11 7 (1.25%) Distributed Systems
11 7 (1.25%) Driving Licence
12 6 (1.07%) Analytical Mindset
12 6 (1.07%) Mainframe
12 6 (1.07%) Replication
13 5 (0.89%) Clustering
Operating Systems
1 83 (14.77%) Windows
2 40 (7.12%) Linux
3 26 (4.63%) Mac OS
4 22 (3.91%) Windows Server
5 21 (3.74%) Windows 10
6 14 (2.49%) Unix
7 9 (1.60%) Apple iOS
8 8 (1.42%) Red Hat Enterprise Linux
9 6 (1.07%) Solaris
10 5 (0.89%) Android
10 5 (0.89%) Windows Server 2016
11 4 (0.71%) AIX
11 4 (0.71%) Windows 7
11 4 (0.71%) zOS
12 3 (0.53%) Oracle Linux
12 3 (0.53%) VMS
12 3 (0.53%) Windows Server 2012
13 2 (0.36%) Mac OS X
13 2 (0.36%) OpenVMS
13 2 (0.36%) Ubuntu
Processes & Methodologies
1 178 (31.67%) ITIL
2 135 (24.02%) Problem-Solving
3 107 (19.04%) Customer Service
4 92 (16.37%) Service Delivery
5 90 (16.01%) Service Management
6 82 (14.59%) ITSM
7 77 (13.70%) Agile
8 72 (12.81%) Change Management
9 60 (10.68%) DevOps
9 60 (10.68%) Problem Management
10 57 (10.14%) Root Cause Analysis
11 56 (9.96%) Continuous Improvement
12 51 (9.07%) Incident Response
13 48 (8.54%) Migration
14 45 (8.01%) CI/CD
14 45 (8.01%) Stakeholder Management
15 43 (7.65%) Mathematics
16 37 (6.58%) Performance Tuning
17 36 (6.41%) Infrastructure as Code
17 36 (6.41%) Mentoring
Programming Languages
1 53 (9.43%) Python
2 43 (7.65%) SQL
3 38 (6.76%) PowerShell
4 29 (5.16%) Bash
5 16 (2.85%) Groovy
5 16 (2.85%) Java
6 14 (2.49%) C#
7 8 (1.42%) Bicep
8 5 (0.89%) JavaScript
8 5 (0.89%) JCL
8 5 (0.89%) TypeScript
9 4 (0.71%) COBOL
10 3 (0.53%) Go
10 3 (0.53%) Kusto Query Language
10 3 (0.53%) REXX
10 3 (0.53%) Search Processing Language
11 2 (0.36%) ABAP
11 2 (0.36%) Perl
11 2 (0.36%) Ruby
11 2 (0.36%) T-SQL
Qualifications
1 117 (20.82%) Security Cleared
2 99 (17.62%) SC Cleared
3 42 (7.47%) Degree
4 36 (6.41%) Microsoft Certification
5 34 (6.05%) A+ Certification
6 27 (4.80%) DV Cleared
7 23 (4.09%) MCSA
8 21 (3.74%) Cisco Certification
9 15 (2.67%) CCNA
10 14 (2.49%) CCNP
10 14 (2.49%) CISSP
10 14 (2.49%) Computer Science Degree
11 12 (2.14%) CISM
11 12 (2.14%) ITIL Certification
12 6 (1.07%) Azure Certification
13 5 (0.89%) BPSS Clearance
13 5 (0.89%) CCIE
13 5 (0.89%) CISA
13 5 (0.89%) Master's Degree
14 4 (0.71%) MCP
Quality Assurance & Compliance
1 29 (5.16%) SLA
2 24 (4.27%) GDPR
3 23 (4.09%) ISO/IEC 27001
3 23 (4.09%) NIST
4 14 (2.49%) JSP 440
5 11 (1.96%) NCSC
6 10 (1.78%) NIST 800
7 9 (1.60%) Sarbanes-Oxley
8 8 (1.42%) QA
9 7 (1.25%) RMADS
10 6 (1.07%) GxP
11 4 (0.71%) GRC
11 4 (0.71%) PCI DSS
12 2 (0.36%) Actionable Recommendations
12 2 (0.36%) Cyber Essentials
12 2 (0.36%) Disclosure Scotland
12 2 (0.36%) HIPAA
13 1 (0.18%) COSO
13 1 (0.18%) Data Quality
13 1 (0.18%) ISO 22301
System Software
1 101 (17.97%) Active Directory
2 21 (3.74%) Docker
3 14 (2.49%) VMware Infrastructure
4 11 (1.96%) BitLocker
5 8 (1.42%) Firmware
5 8 (1.42%) Hyper-V
5 8 (1.42%) Virtual Machines
6 3 (0.53%) Oracle RAC
6 3 (0.53%) VMware ESXi
6 3 (0.53%) VMware NSX
7 2 (0.36%) Time Sharing Option
7 2 (0.36%) Virtual Desktop
8 1 (0.18%) Ceph
8 1 (0.18%) FreeRADIUS
8 1 (0.18%) iptables
8 1 (0.18%) Job Entry Subsystem
8 1 (0.18%) RACF
8 1 (0.18%) Veritas Cluster Server
8 1 (0.18%) XenApp
8 1 (0.18%) XenDesktop
Systems Management
1 41 (7.30%) Terraform
2 30 (5.34%) Kubernetes
3 25 (4.45%) Jamf Pro
3 25 (4.45%) SCCM
4 21 (3.74%) Grafana
5 20 (3.56%) Ansible
6 17 (3.02%) Prometheus
7 15 (2.67%) Microsoft Intune
8 7 (1.25%) Puppet
9 6 (1.07%) FortiGate
9 6 (1.07%) Nagios
10 5 (0.89%) AirWatch
11 3 (0.53%) CASB
11 3 (0.53%) CSIRT
11 3 (0.53%) Data Guard
11 3 (0.53%) OPNET
11 3 (0.53%) SCOrch
11 3 (0.53%) Systems Management Server (SMS)
11 3 (0.53%) ZABBIX
12 2 (0.36%) Oracle Enterprise Manager
Vendors
1 178 (31.67%) Microsoft
2 140 (24.91%) ServiceNow
3 30 (5.34%) Apple
4 27 (4.80%) Citrix
5 26 (4.63%) Cisco
5 26 (4.63%) VMware
6 21 (3.74%) SAP
7 20 (3.56%) Oracle
7 20 (3.56%) Splunk
8 16 (2.85%) Atlassian
8 16 (2.85%) Remedy
9 15 (2.67%) Red Hat
10 12 (2.14%) IBM
11 10 (1.78%) SolarWinds
12 9 (1.60%) Sybase
13 8 (1.42%) Bloomberg
13 8 (1.42%) Dynatrace
13 8 (1.42%) Refinitiv
14 7 (1.25%) BMC
14 7 (1.25%) F5