The following table provides summary statistics for contract job vacancies with a requirement for Incident Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Incident Management over the 3 months to 26 April 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Incident Management
UK
3 months to
26 Apr 2017
Same period 2016 Same period 2015
Rank 257 187 197
Rank change year-on-year -70 +10  
Contract jobs citing Incident Management 428 759 673
As % of all contract IT jobs advertised in the UK 0.92% 1.36% 1.21%
As % of the Processes & Methodologies category 1.10% 1.64% 1.51%
Number of daily rates quoted 253 449 331
Median daily rate £350 £360 £340
Median daily rate % change year-on-year -2.84% +5.88%  
90% offered a daily rate of more than £150 £152 £123
10% offered a daily rate of more than £500 £525 £500
UK excluding London median daily rate £300 £340 £316
% change year-on-year -11.76% +7.59%  
Number of hourly rates quoted 20 73 81
Median hourly rate £16.25 £16.50 £15.00
Median hourly rate % change year-on-year -1.51% +10.00%  
90% offered a hourly rate of more than £11.38 £10.73 £11.00
10% offered a hourly rate of more than £37.80 £19.00 £29.00
UK excluding London median hourly rate £16.25 £16.50 £14.50
% change year-on-year -1.51% +13.79%  

Incident Management is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for process and methodology skills.

Contract Process & Methodology Skills
UK
Contract job vacancies with a requirement for process and methodology skills 38875 46261 44658
As % of all contract IT job vacancies advertised in the UK 83.64% 82.82% 79.98%
Number of daily rates quoted 25600 30568 27749
Median daily rate £450 £438 £413
Median daily rate % change year-on-year +2.85% +6.06%  
90% offered a daily rate of more than £300 £300 £276
10% offered a daily rate of more than £600 £600 £575
UK excluding London median daily rate £415 £400 £390
% change year-on-year +3.75% +2.56%  
Number of hourly rates quoted 990 1094 1314
Median hourly rate £35.00 £34.00 £29.00
Median hourly rate % change year-on-year +2.94% +17.24%  
90% offered a hourly rate of more than £13.00 £12.85 £12.00
10% offered a hourly rate of more than £55.00 £50.00 £47.81
UK excluding London median hourly rate £37.00 £36.00 £30.75
% change year-on-year +2.77% +17.07%  

Incident Management
Job Vacancy Trend

The job posting trend of jobs advertised citing Incident Management as a proportion of all contract or permanent IT jobs with a match in the Processes & Methodologies category.

Job vacancy trend for Incident Management in the UK

Incident Management
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Incident Management.

Contractor daily rate trend for Incident Management in the UK

Incident Management
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Incident Management over the 3 months to 26 April 2017.

Contractor daily rate histogram for Incident Management in the UK

Incident Management
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Incident Management.

Contractor hourly rate trend for Incident Management in the UK

Incident Management
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing Incident Management over the 3 months to 26 April 2017.

Contractor hourly rate histogram for Incident Management in the UK

Incident Management
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Incident Management within the UK over the 3 months to 26 April 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -73 393 £350 -2.77% 134
London -66 131 £415 -0.30% 49
South East -33 117 £330 -5.71% 27
Buckinghamshire +10 46 £375 -25.00% 6
South West -7 38 £250 -26.47% 8
Milton Keynes +15 33 £349 -30.25% 6
Hampshire +11 26 £350 - 7
West Midlands +9 23 £338 -25.00% 10
East of England -35 23 £300 -11.11% 15
Scotland +22 18 £263 -34.37% 2
Oxfordshire -6 18 £150 -33.33%
North West -10 18 £275 -15.38% 10
Wiltshire +3 17 £209 -24.09% 1
East Midlands +3 16 £400 +25.49% 4
Yorkshire +3 16 £427 +103.45% 5
City of London -26 16 £420 -6.66% 11
Edinburgh +15 15 £263 -50.00%
Berkshire -34 15 £500 +53.84% 8
West Yorkshire +7 11 £440 +89.13% 3
North East -2 11 £388 +56.56% 6
Tyne and Wear -5 11 £388 +56.56% 4
Bedfordshire +3 10 £300 -29.41% 5
Oxford -4 10 £150 -40.00%
Corsham -6 9 £213 -7.60%
Newcastle upon Tyne -8 9 £388 +52.70% 3
Warwickshire +14 8 £350 -39.13% 2
Cheshire +27 7 £140 -56.92% 1
Gloucestershire +7 7 £310 -21.14%
Leicestershire 0 6 £400 +440.54% 1
Bristol -10 6 £301 -11.61% 3

For the 6 months to 26 April 2017, IT contractor jobs citing Incident Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads with a requirement for Incident Management.

1 394 (43.06%) ITIL
2 282 (30.82%) Windows
3 191 (20.87%) Microsoft
3 191 (20.87%) Problem Management
4 171 (18.69%) Finance
5 170 (18.58%) Service Management
6 168 (18.36%) Change Management
7 151 (16.50%) SLA
7 151 (16.50%) Security Cleared
8 150 (16.39%) Active Directory
9 147 (16.07%) Analytical Skills
10 134 (14.64%) Microsoft Office
11 109 (11.91%) SC Cleared
12 106 (11.58%) Unix
13 102 (11.15%) Linux
14 101 (11.04%) SQL
15 89 (9.73%) Windows 7
16 87 (9.51%) Firewall
17 86 (9.40%) HP
18 84 (9.18%) Information Security
19 80 (8.74%) VMware
20 79 (8.63%) Windows Server
21 77 (8.42%) ITSM
21 77 (8.42%) Project Management
22 76 (8.31%) Service Delivery
23 74 (8.09%) Management Information System
23 74 (8.09%) Agile Software Development
24 73 (7.98%) Data Centre
25 69 (7.54%) Cisco
25 69 (7.54%) WAN

Incident Management
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 47 (5.14%) SharePoint
2 39 (4.26%) MS Exchange
3 21 (2.30%) IIS
4 18 (1.97%) SharePoint Server
5 17 (1.86%) WebSphere
6 14 (1.53%) Confluence
7 13 (1.42%) Exchange Server 2010
7 13 (1.42%) JBoss
7 13 (1.42%) Skype for Business
8 12 (1.31%) Apache
9 11 (1.20%) Exchange Server 2013
10 10 (1.09%) SAS
11 9 (0.98%) IBM Notes
12 6 (0.66%) BizTalk Server
12 6 (0.66%) Blackberry Enterprise Server
12 6 (0.66%) CMS
12 6 (0.66%) Exchange Server 2003
12 6 (0.66%) Tomcat
12 6 (0.66%) WebLogic
13 5 (0.55%) SharePoint 2010
Applications
1 134 (14.64%) Microsoft Office
2 33 (3.61%) Microsoft Excel
3 20 (2.19%) Microsoft Project
4 16 (1.75%) Microsoft PowerPoint
5 8 (0.87%) MS Visio
6 7 (0.77%) Spreadsheet
7 3 (0.33%) InfoPath
8 2 (0.22%) Photoshop
Business Applications
1 18 (1.97%) Remedy ITSM
2 7 (0.77%) ION MarketView
3 5 (0.55%) assyst
3 5 (0.55%) Dynamics CRM
4 4 (0.44%) SAP CAR
4 4 (0.44%) SAP Retail
5 3 (0.33%) SAP Oil and Gas
5 3 (0.33%) SAP SD
5 3 (0.33%) Staffware
6 2 (0.22%) Oracle Financials
6 2 (0.22%) SAP HCM
6 2 (0.22%) SAP S/4HANA
6 2 (0.22%) Teamcenter
7 1 (0.11%) Cognos Business Intelligence
7 1 (0.11%) Oracle FAH
7 1 (0.11%) Oracle Payables
7 1 (0.11%) Oracle Receivables
7 1 (0.11%) SAP EHS
7 1 (0.11%) SAP POS DM
7 1 (0.11%) TrackWise
Cloud Services
1 59 (6.45%) Office 365
2 15 (1.64%) Microsoft Azure
2 15 (1.64%) SaaS
3 13 (1.42%) Amazon AWS
3 13 (1.42%) PaaS
4 10 (1.09%) IaaS
5 7 (0.77%) Cloud Computing
5 7 (0.77%) G Suite
6 4 (0.44%) GitHub
7 2 (0.22%) SuccessFactors
8 1 (0.11%) AWS CloudFormation
8 1 (0.11%) Dynamics 365
8 1 (0.11%) HP Helion
8 1 (0.11%) OpenShift
8 1 (0.11%) Virtual Private Cloud
8 1 (0.11%) Yammer
Communications & Networking
1 87 (9.51%) Firewall
2 69 (7.54%) WAN
3 64 (6.99%) DNS
4 61 (6.67%) TCP/IP
5 48 (5.25%) DHCP
5 48 (5.25%) LAN
6 40 (4.37%) Internet
7 37 (4.04%) Network Security
7 37 (4.04%) VPN
8 28 (3.06%) SAN
9 27 (2.95%) Wireless
10 26 (2.84%) Intrusion Detection
11 19 (2.08%) MPLS
12 16 (1.75%) Cisco Nexus
12 16 (1.75%) LDAP
13 14 (1.53%) Cisco ASA
14 12 (1.31%) ATM
14 12 (1.31%) VoIP
15 11 (1.20%) BGP
16 10 (1.09%) HTTP
Database & Business Intelligence
1 62 (6.78%) SQL Server
2 14 (1.53%) PostgreSQL
3 13 (1.42%) MySQL
4 11 (1.20%) SQL Server 2012
4 11 (1.20%) SQL Server 2014
4 11 (1.20%) SQL Server Integration Services
5 9 (0.98%) Data Warehouse
5 9 (0.98%) DB2
5 9 (0.98%) MongoDB
5 9 (0.98%) SQL Server 2008
6 8 (0.87%) Oracle Database
7 7 (0.77%) Hadoop
7 7 (0.77%) SQL Server Reporting Services
8 6 (0.66%) MS Access
9 5 (0.55%) Azure SQL Database
9 5 (0.55%) BusinessObjects
9 5 (0.55%) BusinessObjects Business Intelligence
10 4 (0.44%) SQL Server Analysis Services
11 3 (0.33%) Neo4j
11 3 (0.33%) NoSQL
Development Applications
1 27 (2.95%) JIRA
2 12 (1.31%) Jenkins
3 8 (0.87%) Git (software)
3 8 (0.87%) Sonatype Nexus
4 6 (0.66%) Octopus Deploy
5 5 (0.55%) Introscope
6 4 (0.44%) SonarQube
7 3 (0.33%) Vagrant
8 2 (0.22%) Talend Open Studio
8 2 (0.22%) Team Foundation Server
9 1 (0.11%) AccuRev
9 1 (0.11%) eCATT
9 1 (0.11%) JMeter
9 1 (0.11%) LSMW
9 1 (0.11%) Oracle Forms
9 1 (0.11%) Selenium
9 1 (0.11%) SoapUI
9 1 (0.11%) Subversion
9 1 (0.11%) Toad
9 1 (0.11%) VSS/SourceSafe
General
1 171 (18.69%) Finance
2 58 (6.34%) Telecoms
3 51 (5.57%) Banking
4 38 (4.15%) Retail
5 26 (2.84%) Billing
6 11 (1.20%) Front Office
6 11 (1.20%) Manufacturing
7 9 (0.98%) Investment Banking
8 8 (0.87%) Electronics
9 7 (0.77%) Marketing
10 6 (0.66%) Financial Institution
10 6 (0.66%) Law
11 5 (0.55%) Legal
12 3 (0.33%) Automotive
12 3 (0.33%) Corporate Banking
12 3 (0.33%) Local Government
12 3 (0.33%) Publishing
13 2 (0.22%) French Language
13 2 (0.22%) Italian Language
13 2 (0.22%) Military
Job Titles
1 279 (30.49%) Analyst
2 67 (7.32%) Service Analyst
3 64 (6.99%) Incident Manager
4 60 (6.56%) Support Analyst
5 55 (6.01%) Support Engineer
6 54 (5.90%) Security Analyst
7 50 (5.46%) Service Desk Analyst
8 43 (4.70%) Consultant
9 41 (4.48%) Administrator
10 39 (4.26%) IT Support
11 36 (3.93%) Service Manager
12 35 (3.83%) Network Engineer
13 29 (3.17%) 2nd Line Support
14 26 (2.84%) Applications Support
15 25 (2.73%) Business Analyst
15 25 (2.73%) IT Engineer
16 24 (2.62%) DBA
16 24 (2.62%) IT Support Engineer
17 23 (2.51%) IT Analyst
18 22 (2.40%) Help Desk Analyst
Libraries, Frameworks & Software Standards
1 12 (1.31%) Middleware
2 9 (0.98%) Regular Expression
3 8 (0.87%) .NET
3 8 (0.87%) Web Services
4 7 (0.77%) XML
5 5 (0.55%) HTML
6 4 (0.44%) MSMQ
6 4 (0.44%) SOAP
6 4 (0.44%) XSLT
7 3 (0.33%) AngularJS
7 3 (0.33%) Django
7 3 (0.33%) EDI
7 3 (0.33%) Flask
7 3 (0.33%) IBM Integration Bus
7 3 (0.33%) Oracle Fusion
7 3 (0.33%) pytest
8 2 (0.22%) ASP.NET
8 2 (0.22%) CSS
8 2 (0.22%) J2EE
8 2 (0.22%) Spring
Miscellaneous
1 147 (16.07%) Analytical Skills
2 74 (8.09%) Management Information System
3 73 (7.98%) Data Centre
4 26 (2.84%) Security Operations Centre
5 23 (2.51%) CMDB
5 23 (2.51%) Smartphone
6 22 (2.40%) Blackberry
7 16 (1.75%) Computer Science
7 16 (1.75%) Driving Licence
7 16 (1.75%) Video Conferencing
8 14 (1.53%) RSA SecurID
9 13 (1.42%) Clustering
9 13 (1.42%) Fat Client
9 13 (1.42%) Thin Client
10 10 (1.09%) iSeries
10 10 (1.09%) PDA
10 10 (1.09%) User Experience
11 9 (0.98%) iPhone
11 9 (0.98%) Virtual Team
12 8 (0.87%) Fixed Income
Operating Systems
1 282 (30.82%) Windows
2 106 (11.58%) Unix
3 102 (11.15%) Linux
4 89 (9.73%) Windows 7
5 79 (8.63%) Windows Server
6 57 (6.23%) Windows Server 2008
7 46 (5.03%) Windows Server 2012
8 33 (3.61%) Android
9 32 (3.50%) Windows Server 2003
10 24 (2.62%) Windows XP
11 17 (1.86%) Apple iOS
11 17 (1.86%) Red Hat Enterprise Linux
12 15 (1.64%) Windows 10
13 14 (1.53%) Solaris
13 14 (1.53%) Windows 8
14 11 (1.20%) Mac OS
15 8 (0.87%) AIX
15 8 (0.87%) zOS
16 6 (0.66%) OpenVMS
17 4 (0.44%) Windows 2000
Processes & Methodologies
1 394 (43.06%) ITIL
2 191 (20.87%) Problem Management
3 170 (18.58%) Service Management
4 168 (18.36%) Change Management
5 84 (9.18%) Information Security
6 77 (8.42%) ITSM
6 77 (8.42%) Project Management
7 76 (8.31%) Service Delivery
8 74 (8.09%) Agile Software Development
9 64 (6.99%) ITIL V3
10 59 (6.45%) Root Cause Analysis
11 50 (5.46%) Risk Management
12 48 (5.25%) Change Control
13 47 (5.14%) Migration
14 46 (5.03%) Cybersecurity
14 46 (5.03%) Stakeholder Management
15 45 (4.92%) Configuration Management
15 45 (4.92%) Release Management
16 44 (4.81%) Security Operations
17 38 (4.15%) Vulnerability Assessment
Programming Languages
1 101 (11.04%) SQL
2 46 (5.03%) PowerShell
3 33 (3.61%) Python
4 27 (2.95%) Perl
5 17 (1.86%) Java
6 14 (1.53%) Shell Script
7 12 (1.31%) VB
8 10 (1.09%) C++
8 10 (1.09%) JavaScript
9 9 (0.98%) Bash Shell
10 7 (0.77%) C
10 7 (0.77%) Ruby
11 6 (0.66%) Korn
12 5 (0.55%) PHP
12 5 (0.55%) PL/SQL
12 5 (0.55%) VBScript
13 4 (0.44%) C#
13 4 (0.44%) VBA
14 2 (0.22%) T-SQL
14 2 (0.22%) VB.NET
Qualifications
1 151 (16.50%) Security Cleared
2 109 (11.91%) SC Cleared
3 56 (6.12%) Degree
4 52 (5.68%) ITIL Certification
5 44 (4.81%) DV Cleared
6 37 (4.04%) Cisco Certification
7 33 (3.61%) Microsoft Certification
8 29 (3.17%) CCNP
9 28 (3.06%) CISSP
10 24 (2.62%) CEH
11 20 (2.19%) CREST Certified
11 20 (2.19%) OSCP
12 15 (1.64%) BPSS Clearance
12 15 (1.64%) CCNA
13 12 (1.31%) GCIH
13 12 (1.31%) GIAC
13 12 (1.31%) MCP
14 11 (1.20%) CISA
14 11 (1.20%) ISEB
14 11 (1.20%) MCDST
Quality Assurance & Compliance
1 151 (16.50%) SLA
2 25 (2.73%) Disclosure Scotland
3 24 (2.62%) PCI DSS
4 22 (2.40%) ISO/IEC 27001
5 18 (1.97%) QA
6 11 (1.20%) PMO
6 11 (1.20%) RMADS
7 8 (0.87%) HMG Security Policy Framework
8 7 (0.77%) Sarbanes-Oxley
9 6 (0.66%) Data Quality
10 4 (0.44%) ISO22301
11 3 (0.33%) COBIT
11 3 (0.33%) HL7
12 2 (0.22%) GDPR
12 2 (0.22%) ISO 9001
13 1 (0.11%) BS25999
13 1 (0.11%) BS7799
13 1 (0.11%) Dodd-Frank
13 1 (0.11%) ISO/IEC 20000
13 1 (0.11%) MiFID
System Software
1 150 (16.39%) Active Directory
2 65 (7.10%) VMware Infrastructure
3 25 (2.73%) Hyper-V
4 24 (2.62%) VMware ESX
5 16 (1.75%) XenApp
6 13 (1.42%) XenDesktop
7 12 (1.31%) Microsoft App-V
8 9 (0.98%) Virtual Desktop
8 9 (0.98%) Virtual Machines
8 9 (0.98%) VMware ESXi
8 9 (0.98%) vSphere
9 6 (0.66%) BitLocker
9 6 (0.66%) ISA Server
9 6 (0.66%) RACF
10 5 (0.55%) SRDF
11 4 (0.44%) UAG
12 3 (0.33%) Forefront TMG
12 3 (0.33%) vCloud
13 2 (0.22%) ProxySG
13 2 (0.22%) Veritas Cluster Server
Systems Management
1 33 (3.61%) SCCM
2 12 (1.31%) SCOM
3 9 (0.98%) HP SiteScope
4 8 (0.87%) QRadar
4 8 (0.87%) Red Hat Satellite
5 7 (0.77%) Opscode Chef
5 7 (0.77%) Systems Management Server (SMS)
6 6 (0.66%) Nagios
6 6 (0.66%) Puppet
6 6 (0.66%) Symantec Endpoint Protection
6 6 (0.66%) Unicenter
7 5 (0.55%) Ansible
7 5 (0.55%) CA Wily
7 5 (0.55%) CSIRT
7 5 (0.55%) ITRS Geneos
7 5 (0.55%) Tivoli
7 5 (0.55%) Tivoli Storage Manager
7 5 (0.55%) vCenter Server
7 5 (0.55%) WSUS
8 4 (0.44%) Netcool
Vendors
1 191 (20.87%) Microsoft
2 86 (9.40%) HP
3 80 (8.74%) VMware
4 69 (7.54%) Cisco
5 58 (6.34%) Remedy
6 54 (5.90%) ServiceNow
7 50 (5.46%) Citrix
7 50 (5.46%) Oracle
8 38 (4.15%) Dell
9 37 (4.04%) Apple
10 33 (3.61%) SAP
11 28 (3.06%) IBM
12 26 (2.84%) CheckPoint
13 25 (2.73%) BMC
13 25 (2.73%) Splunk
14 20 (2.19%) Intel Security
15 19 (2.08%) CA
16 17 (1.86%) F5
16 17 (1.86%) Juniper
17 15 (1.64%) Computacenter
Milton Keynes, Buckinghamshire
Experis Ltd
Rate: £225 per day
Posted: 11 hours ago
Bedford, Bedfordshire
HAYS INFORMATION TECHNOLOGY
Rate: £390 per day
Posted: 6 hours ago
Bristol, Avon
Roc Search
Posted: 8 hours ago
City, London
Comtecs
Rate: £55000 - £58000 Per Annum + Excellent Benefits
Posted: 5 hours ago
Reading, Berkshire
Experis Ltd
Rate: £17 - £21 per hour
Posted: 11 hours ago
Bedford, Bedfordshire
HAYS INFORMATION TECHNOLOGY
Rate: £300.00 per day
Posted: Yesterday
Bedfordshire
HAYS INFORMATION TECHNOLOGY
Rate: £350.00 per day
Posted: 2 days ago
Hemel Hempstead, Hertfordshire
Lorien Resourcing
Rate: £16 per annum
Posted: Yesterday
Newcastle Upon Tyne, Tyne and Wear
TEKsystems
Rate: £195 - £200 per day
Posted: 2 days ago
Kent
onezeero.
Rate: £100 - £175 per day
Posted: Yesterday
Reading, Berkshire
Global Technology Solutions Ltd
Rate: £29.75 per hour
Posted: 6 days ago
London
Refreshing Recruitment
Rate: £450 - £500 per day
Posted: 6 days ago
Luton, Bedfordshire
Advantage XPO
Rate: £500 - £600 per day
Posted: 2 days ago
Bracknell, Berkshire
LA International
Rate: £269 per day
Posted: 5 days ago
London
Montash
Rate: £400 - £500 per day
Posted: 5 days ago
London
Stanford Associates
Rate: From £200 to £300 per day
Posted: 6 hours ago
Chesterfield
IBS Consulting
Rate: Negotiable
Posted: 20 days ago
Wiltshire
People Source Consulting
Rate: £200 - £250 per day
Posted: 22 days ago