Incident Management Contracts

The following table provides summary statistics for contract job vacancies with a requirement for Incident Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Incident Management over the 3 months to 25 June 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Incident Management UK
Location	3 months to 25 Jun 2017	Same period 2016	Same period 2015
Rank	205	190	183
Rank change year-on-year	-15	-7
Contract jobs citing Incident Management	541	733	738
As % of all contract IT jobs advertised in the UK	1.17%	1.38%	1.32%
As % of the Processes & Methodologies category	1.38%	1.66%	1.63%
Number of daily rates quoted	306	420	370
Median daily rate	£375	£325	£350
Median daily rate % change year-on-year	+15.38%	-7.14%
90% offered a daily rate of more than	£164	£170	£150
10% offered a daily rate of more than	£581	£529	£525
UK excluding London median daily rate	£348	£300	£350
% change year-on-year	+15.83%	-14.28%
Number of hourly rates quoted	24	92	107
Median hourly rate	£16.00	£16.50	£15.50
Median hourly rate % change year-on-year	-3.03%	+6.45%
90% offered a hourly rate of more than	£11.71	£12.50	£11.80
10% offered a hourly rate of more than	£29.75	£27.00	£22.50
UK excluding London median hourly rate	£16.00	£16.50	£15.00
% change year-on-year	-3.03%	+10.00%

Incident Management is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for process and methodology skills.

Contract Process & Methodology Skills UK
Contract job vacancies with a requirement for process and methodology skills	39103	44215	45229
As % of all contract IT job vacancies advertised in the UK	84.49%	83.33%	80.71%
Number of daily rates quoted	25496	29340	29026
Median daily rate	£450	£438	£413
Median daily rate % change year-on-year	+2.85%	+6.06%
90% offered a daily rate of more than	£313	£300	£285
10% offered a daily rate of more than	£600	£600	£575
UK excluding London median daily rate	£415	£400	£380
% change year-on-year	+3.75%	+5.26%
Number of hourly rates quoted	1041	1070	1262
Median hourly rate	£32.50	£27.50	£27.50
Median hourly rate % change year-on-year	+18.18%	-
90% offered a hourly rate of more than	£13.00	£12.58	£12.35
10% offered a hourly rate of more than	£53.00	£48.70	£50.00
UK excluding London median hourly rate	£34.00	£28.50	£30.00
% change year-on-year	+19.29%	-5.00%

Incident Management
Job Vacancy Trend

The job posting trend of jobs advertised citing Incident Management as a proportion of all contract or permanent IT jobs with a match in the Processes & Methodologies category.

Job vacancy trend for Incident Management in the UK

Incident Management
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Incident Management.

Contractor daily rate trend for Incident Management in the UK

Incident Management
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Incident Management over the 3 months to 25 June 2017.

Contractor daily rate histogram for Incident Management in the UK

Incident Management
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Incident Management.

Contractor hourly rate trend for Incident Management in the UK

Incident Management
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing Incident Management over the 3 months to 25 June 2017.

Contractor hourly rate histogram for Incident Management in the UK

Incident Management
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Incident Management within the UK over the 3 months to 25 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location	Rank Change on Same Period Last Year	Matching Contract IT Job Ads	Median Daily Rate Last 3 Months	Median Daily Rate % Change on Same Period Last Year	Live Job Vacancies
England	-34	488	£388	+19.23%	111
London	-23	165	£450	+16.12%	43
South East	+40	145	£369	+22.91%	16
East of England	-36	40	£350	+5.26%	10
Berkshire	-3	37	£350	+27.27%	9
Hampshire	+30	36	£425	+21.42%
Buckinghamshire	+3	33	£363	-3.33%
West Midlands	+28	32	£350	+12.90%	10
South West	+7	32	£275	-15.38%	9
Scotland	+44	31	£363	-17.98%	4
City of London	-6	29	£425	+4.29%	9
Milton Keynes	+4	26	£350	-30.00%
North West	0	26	£413	+1.22%	8
Edinburgh	+19	23	£375	-16.66%	1
Hertfordshire	+14	20	£349	-41.87%	5
East Midlands	-10	20	£375	-26.82%	2
Reading	+9	17	£540	+42.10%	1
Basingstoke	+8	16	£290	-
North East	-13	15	£324	+24.51%	6
Manchester	+6	14	£438	+29.62%	3
Oxfordshire	-1	14	£275	+7.31%
Surrey	-2	13	£423	+57.94%	2
Gloucestershire	+16	12	£330	-14.28%	1
Tyne and Wear	-4	11	£310	+19.23%	5
Yorkshire	-6	11	£308	-27.64%	7
Bedfordshire	-	11	£383	-	3
Bracknell	+9	10	£269	+0.65%	1
Wiltshire	+6	10	£225	-15.73%	1
Newcastle upon Tyne	-3	10	£310	+19.23%
Glasgow	+8	7	£165	-54.41%	3

Incident Management
Top 30 Co-occurring IT Skills

For the 6 months to 25 June 2017, IT contractor jobs citing Incident Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads with a requirement for Incident Management.

1	430 (42.28%)	ITIL
2	282 (27.73%)	Windows
3	207 (20.35%)	Microsoft
4	183 (17.99%)	Change Management
4	183 (17.99%)	Problem Management
5	180 (17.70%)	Security Cleared
6	179 (17.60%)	Finance
7	168 (16.52%)	Analytical Skills
8	162 (15.93%)	Service Management
9	160 (15.73%)	Active Directory
10	153 (15.04%)	SLA
11	151 (14.85%)	Microsoft Office
12	126 (12.39%)	SC Cleared
13	110 (10.82%)	Windows 7
14	107 (10.52%)	Firewall

15	106 (10.42%)	Linux
16	104 (10.23%)	SQL
16	104 (10.23%)	Information Security
17	94 (9.24%)	ITSM
18	92 (9.05%)	Service Delivery
19	90 (8.85%)	HP
20	89 (8.75%)	Unix
21	88 (8.65%)	Project Management
22	87 (8.55%)	Management Information System
23	83 (8.16%)	Agile Software Development
23	83 (8.16%)	Degree
24	82 (8.06%)	Data Centre
25	81 (7.96%)	VMware
26	80 (7.87%)	ITIL V3
27	78 (7.67%)	Office 365

Incident Management
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
Applications
Business Applications
Cloud Services
Communications & Networking
Database & Business Intelligence
Development Applications
General
Job Titles
Libraries, Frameworks & Software Standards
Miscellaneous
Operating Systems
Processes & Methodologies
Programming Languages
Qualifications
Quality Assurance & Compliance
System Software
Systems Management
Vendors

Application Platforms
1	59 (5.80%)	SharePoint
2	38 (3.74%)	MS Exchange
3	19 (1.87%)	Blackberry Enterprise Server
4	18 (1.77%)	SharePoint Server
5	17 (1.67%)	IIS
6	14 (1.38%)	Skype for Business
6	14 (1.38%)	WebSphere
7	12 (1.18%)	Apache
8	11 (1.08%)	JBoss
9	10 (0.98%)	CMS
9	10 (0.98%)	Confluence
10	9 (0.88%)	Exchange Server 2010
11	8 (0.79%)	Exchange Server 2013
11	8 (0.79%)	SAS
12	7 (0.69%)	BizTalk Server
12	7 (0.69%)	Exchange Server 2003
13	6 (0.59%)	Drupal
13	6 (0.59%)	Tomcat
14	5 (0.49%)	IBM HTTP Server
14	5 (0.49%)	SharePoint 2010

Applications
1	151 (14.85%)	Microsoft Office
2	48 (4.72%)	Microsoft Excel
3	27 (2.65%)	Microsoft PowerPoint
4	23 (2.26%)	Microsoft Project
5	14 (1.38%)	MS Visio
6	7 (0.69%)	Spreadsheet
7	4 (0.39%)	InfoPath
8	2 (0.20%)	Photoshop

Business Applications
1	21 (2.06%)	Remedy ITSM
2	7 (0.69%)	ION MarketView
3	4 (0.39%)	assyst
3	4 (0.39%)	Dynamics CRM
4	3 (0.29%)	RMDS
4	3 (0.29%)	SAP Oil and Gas
4	3 (0.29%)	Staffware
5	2 (0.20%)	Oracle Financials
5	2 (0.20%)	Teamcenter
6	1 (0.098%)	Endur
6	1 (0.098%)	Findur
6	1 (0.098%)	Front Arena
6	1 (0.098%)	Global One
6	1 (0.098%)	Oracle Applications
6	1 (0.098%)	Oracle EBS
6	1 (0.098%)	Oracle ERP
6	1 (0.098%)	SAP FI
6	1 (0.098%)	SAP SD
6	1 (0.098%)	Sophis RISQUE
6	1 (0.098%)	TrackWise

Cloud Services
1	78 (7.67%)	Office 365
2	27 (2.65%)	Microsoft Azure
3	23 (2.26%)	Amazon AWS
4	12 (1.18%)	G Suite
5	8 (0.79%)	SaaS
6	6 (0.59%)	Cloud Computing
7	5 (0.49%)	PaaS
8	3 (0.29%)	Google Drive
8	3 (0.29%)	IaaS
9	1 (0.098%)	AWS CloudFormation
9	1 (0.098%)	Dynamics 365
9	1 (0.098%)	Google Analytics
9	1 (0.098%)	HP Helion
9	1 (0.098%)	OpenShift
9	1 (0.098%)	SuccessFactors
9	1 (0.098%)	Virtual Private Cloud
9	1 (0.098%)	Yammer

Communications & Networking
1	107 (10.52%)	Firewall
2	68 (6.69%)	DNS
3	65 (6.39%)	WAN
4	61 (6.00%)	TCP/IP
5	56 (5.51%)	DHCP
6	50 (4.92%)	LAN
7	43 (4.23%)	Network Security
8	41 (4.03%)	Internet
8	41 (4.03%)	VPN
9	38 (3.74%)	SAN
10	24 (2.36%)	Wireless
11	22 (2.16%)	Intrusion Detection
12	21 (2.06%)	Remote Desktop
13	19 (1.87%)	MPLS
14	16 (1.57%)	LDAP
15	15 (1.47%)	VoIP
16	14 (1.38%)	Cisco ASA
17	13 (1.28%)	SNMP
18	11 (1.08%)	ATM
19	9 (0.88%)	Cisco Nexus

Database & Business Intelligence
1	50 (4.92%)	SQL Server
2	18 (1.77%)	SQL Server 2012
3	17 (1.67%)	MySQL
4	14 (1.38%)	SQL Server 2014
5	13 (1.28%)	SQL Server Integration Services
6	10 (0.98%)	DB2
6	10 (0.98%)	Oracle Database
6	10 (0.98%)	SAP HANA
6	10 (0.98%)	SQL Server 2008
7	7 (0.69%)	Data Warehouse
7	7 (0.69%)	MongoDB
7	7 (0.69%)	MS Access
8	6 (0.59%)	BusinessObjects Business Intelligence
8	6 (0.59%)	SQL Server Reporting Services
9	5 (0.49%)	Azure SQL Database
9	5 (0.49%)	Relational Database
9	5 (0.49%)	SQL Server 2005
10	4 (0.39%)	Big Data
10	4 (0.39%)	Data Mining
10	4 (0.39%)	SQL Server Analysis Services

Development Applications
1	38 (3.74%)	JIRA
2	7 (0.69%)	Git (software)
2	7 (0.69%)	Jenkins
3	6 (0.59%)	Octopus Deploy
4	5 (0.49%)	IDA Disassembler
4	5 (0.49%)	Introscope
4	5 (0.49%)	Metasploit
4	5 (0.49%)	OllyDbg
5	4 (0.39%)	SonarQube
5	4 (0.39%)	Sonatype Nexus
6	3 (0.29%)	Team Foundation Server
6	3 (0.29%)	Vagrant
7	2 (0.20%)	MSI
7	2 (0.20%)	SQL Server Management Studio (SSMS)
8	1 (0.098%)	Ant
8	1 (0.098%)	Artifactory
8	1 (0.098%)	Oracle Forms
8	1 (0.098%)	Toad
8	1 (0.098%)	Visual Studio
8	1 (0.098%)	VSS/SourceSafe

General
1	179 (17.60%)	Finance
2	61 (6.00%)	Banking
3	60 (5.90%)	Telecoms
4	38 (3.74%)	Retail
5	18 (1.77%)	Billing
6	13 (1.28%)	Financial Institution
7	11 (1.08%)	Front Office
7	11 (1.08%)	Investment Banking
7	11 (1.08%)	Manufacturing
8	9 (0.88%)	Electronics
8	9 (0.88%)	Law
9	6 (0.59%)	Back Office
10	5 (0.49%)	Legal
10	5 (0.49%)	Marketing
10	5 (0.49%)	Publishing
11	4 (0.39%)	Military
11	4 (0.39%)	Spanish Language
12	3 (0.29%)	Advertising
12	3 (0.29%)	Automotive
12	3 (0.29%)	Pharmaceutical

Job Titles
1	328 (32.25%)	Analyst
2	78 (7.67%)	Incident Manager
2	78 (7.67%)	Support Analyst
3	69 (6.78%)	Service Analyst
4	65 (6.39%)	Security Analyst
5	60 (5.90%)	Support Engineer
6	57 (5.60%)	Consultant
7	55 (5.41%)	Service Desk Analyst
8	50 (4.92%)	Service Manager
9	49 (4.82%)	IT Support
10	45 (4.42%)	2nd Line Support
11	39 (3.83%)	Applications Support
12	37 (3.64%)	IT Analyst
13	34 (3.34%)	Administrator
14	31 (3.05%)	Business Analyst
15	30 (2.95%)	1st Line Support
15	30 (2.95%)	Desktop Support
16	29 (2.85%)	Help Desk Analyst
17	28 (2.75%)	ITIL Manager
18	27 (2.65%)	Incident Analyst

Libraries, Frameworks & Software Standards
1	12 (1.18%)	HTML
1	12 (1.18%)	Web Services
2	11 (1.08%)	.NET
3	10 (0.98%)	Middleware
3	10 (0.98%)	SAP Basis
4	9 (0.88%)	Regular Expression
5	5 (0.49%)	ASP.NET
5	5 (0.49%)	XML
5	5 (0.49%)	XSLT
6	4 (0.39%)	AngularJS
7	3 (0.29%)	CSS
7	3 (0.29%)	Django
7	3 (0.29%)	Flask
7	3 (0.29%)	IBM Integration Bus
7	3 (0.29%)	pytest
7	3 (0.29%)	SOAP
7	3 (0.29%)	Spring
8	2 (0.20%)	HTML5
8	2 (0.20%)	Oracle Fusion
8	2 (0.20%)	REST

Miscellaneous
1	168 (16.52%)	Analytical Skills
2	87 (8.55%)	Management Information System
3	82 (8.06%)	Data Centre
4	33 (3.24%)	Blackberry
4	33 (3.24%)	Smartphone
5	27 (2.65%)	Security Operations Centre
6	26 (2.56%)	Computer Science
7	25 (2.46%)	CMDB
8	24 (2.36%)	Cyberthreat
9	22 (2.16%)	Video Conferencing
10	17 (1.67%)	Clustering
11	14 (1.38%)	Fat Client
11	14 (1.38%)	PDA
11	14 (1.38%)	RSA SecurID
11	14 (1.38%)	Thin Client
12	12 (1.18%)	Virtual Team
13	10 (0.98%)	iPhone
14	9 (0.88%)	iPad
15	8 (0.79%)	Fixed Income
15	8 (0.79%)	PKI

Operating Systems
1	282 (27.73%)	Windows
2	110 (10.82%)	Windows 7
3	106 (10.42%)	Linux
4	89 (8.75%)	Unix
5	73 (7.18%)	Windows Server
6	49 (4.82%)	Windows Server 2008
7	48 (4.72%)	Windows Server 2012
8	40 (3.93%)	Android
9	34 (3.34%)	Windows Server 2003
10	25 (2.46%)	Apple iOS
11	24 (2.36%)	Windows 10
12	21 (2.06%)	Windows XP
13	18 (1.77%)	Red Hat Enterprise Linux
14	11 (1.08%)	Windows 8
15	9 (0.88%)	Solaris
16	8 (0.79%)	VMS
17	5 (0.49%)	AIX
17	5 (0.49%)	Mac OS
18	4 (0.39%)	zOS
19	2 (0.20%)	Mac OS X

Processes & Methodologies
1	430 (42.28%)	ITIL
2	183 (17.99%)	Change Management
2	183 (17.99%)	Problem Management
3	162 (15.93%)	Service Management
4	104 (10.23%)	Information Security
5	94 (9.24%)	ITSM
6	92 (9.05%)	Service Delivery
7	88 (8.65%)	Project Management
8	83 (8.16%)	Agile Software Development
9	80 (7.87%)	ITIL V3
10	63 (6.19%)	Root Cause Analysis
11	62 (6.10%)	Release Management
12	57 (5.60%)	SIEM
13	55 (5.41%)	Configuration Management
14	48 (4.72%)	Security Operations
15	44 (4.33%)	Migration
16	43 (4.23%)	Cybersecurity
16	43 (4.23%)	Stakeholder Management
17	34 (3.34%)	Change Control
17	34 (3.34%)	Risk Management

Programming Languages
1	104 (10.23%)	SQL
2	56 (5.51%)	PowerShell
3	43 (4.23%)	Python
4	30 (2.95%)	Perl
5	16 (1.57%)	Shell Script
6	11 (1.08%)	C
6	11 (1.08%)	C++
6	11 (1.08%)	Java
6	11 (1.08%)	PHP
7	10 (0.98%)	Bash Shell
7	10 (0.98%)	VBA
8	9 (0.88%)	C#
8	9 (0.88%)	JavaScript
8	9 (0.88%)	VB
8	9 (0.88%)	VBScript
9	6 (0.59%)	Korn
9	6 (0.59%)	PL/SQL
9	6 (0.59%)	Ruby
9	6 (0.59%)	T-SQL
10	4 (0.39%)	VB.NET

Qualifications
1	180 (17.70%)	Security Cleared
2	126 (12.39%)	SC Cleared
3	83 (8.16%)	Degree
4	55 (5.41%)	ITIL Certification
5	50 (4.92%)	Microsoft Certification
6	39 (3.83%)	Cisco Certification
6	39 (3.83%)	DV Cleared
7	35 (3.44%)	CISSP
8	26 (2.56%)	CCNP
9	23 (2.26%)	CEH
10	19 (1.87%)	BPSS Clearance
10	19 (1.87%)	CCNA
11	16 (1.57%)	Computer Science Degree
11	16 (1.57%)	MCDST
12	15 (1.47%)	CISM
12	15 (1.47%)	CREST Certified
13	13 (1.28%)	MCP
13	13 (1.28%)	OSCP
14	12 (1.18%)	ISEB
14	12 (1.18%)	MCSE

Quality Assurance & Compliance
1	153 (15.04%)	SLA
2	36 (3.54%)	ISO/IEC 27001
3	21 (2.06%)	Disclosure Scotland
4	18 (1.77%)	QA
5	15 (1.47%)	PCI DSS
6	14 (1.38%)	PMO
7	10 (0.98%)	GDPR
8	7 (0.69%)	COBIT
9	6 (0.59%)	Data Quality
10	4 (0.39%)	HMG Security Policy Framework
10	4 (0.39%)	RMADS
10	4 (0.39%)	Sarbanes-Oxley
11	3 (0.29%)	HL7
11	3 (0.29%)	ISO 22301
11	3 (0.29%)	ISO 9001
11	3 (0.29%)	ISO/IEC 20000
11	3 (0.29%)	ISO/IEC 27005
12	2 (0.20%)	ISO/IEC 27002 (supersedes ISO/IEC 17799)
13	1 (0.098%)	Dodd-Frank

System Software
1	160 (15.73%)	Active Directory
2	57 (5.60%)	VMware Infrastructure
3	33 (3.24%)	VMware ESXi
4	26 (2.56%)	Hyper-V
5	23 (2.26%)	Microsoft App-V
6	17 (1.67%)	XenApp
7	15 (1.47%)	XenDesktop
8	13 (1.28%)	vSphere
9	9 (0.88%)	Virtual Machines
10	7 (0.69%)	BitLocker
10	7 (0.69%)	ISA Server
10	7 (0.69%)	Virtual Desktop
11	5 (0.49%)	iptables
11	5 (0.49%)	SRDF
11	5 (0.49%)	VirtualBox
12	4 (0.39%)	UAG
13	3 (0.29%)	Forefront TMG
13	3 (0.29%)	Snort
13	3 (0.29%)	VMware Workstation
14	2 (0.20%)	RACF

Systems Management
1	59 (5.80%)	SCCM
2	14 (1.38%)	SCOM
3	12 (1.18%)	Opscode Chef
4	11 (1.08%)	Netcool
5	9 (0.88%)	Ansible
5	9 (0.88%)	Tivoli
5	9 (0.88%)	Tivoli Storage Manager
6	7 (0.69%)	QRadar
6	7 (0.69%)	Red Hat Satellite
6	7 (0.69%)	Unicenter
7	6 (0.59%)	HP Quality Center
7	6 (0.59%)	OpenView
8	5 (0.49%)	CA Wily
8	5 (0.49%)	EnCase
8	5 (0.49%)	HAProxy
8	5 (0.49%)	Nagios
8	5 (0.49%)	Symantec Endpoint Protection
8	5 (0.49%)	vCenter Server
9	4 (0.39%)	CSIRT
9	4 (0.39%)	OpenView Configuration Management

Vendors
1	207 (20.35%)	Microsoft
2	90 (8.85%)	HP
3	81 (7.96%)	VMware
4	76 (7.47%)	Cisco
5	69 (6.78%)	Citrix
6	65 (6.39%)	Remedy
7	62 (6.10%)	ServiceNow
8	52 (5.11%)	Oracle
9	40 (3.93%)	Dell
10	39 (3.83%)	SAP
11	38 (3.74%)	Apple
11	38 (3.74%)	Splunk
12	31 (3.05%)	IBM
13	24 (2.36%)	CA
14	23 (2.26%)	CheckPoint
15	22 (2.16%)	McAfee
16	21 (2.06%)	BMC
17	20 (1.97%)	ArcSight
18	19 (1.87%)	Juniper
19	18 (1.77%)	Computacenter