Period
to 20 July 2018

The following table provides summary statistics for contract job vacancies with a requirement for Incident Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Incident Management over the 6 months to 20 July 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Incident Management
UK
6 months to
20 Jul 2018
Same period 2017 Same period 2016
Rank 240 241 193
Rank change year-on-year +1 -48 +2
Contract jobs citing Incident Management 1,204 997 1,483
As % of all contract IT jobs advertised in the UK 1.16% 1.05% 1.35%
As % of the Processes & Methodologies category 1.35% 1.23% 1.60%
Number of daily rates quoted 679 562 875
UK median daily rate £375 £365 £340
Median daily rate % change year-on-year +2.74% +7.35% -2.86%
10th Percentile £141 £145 £163
90th Percentile £575 £575 £538
UK excluding London median daily rate £350 £343 £320
% change year-on-year +2.19% +7.03% -1.54%
Number of hourly rates quoted 118 54 152
UK median hourly rate £16.25 £16.00 £16.50
Median hourly rate % change year-on-year +1.56% -3.03% +3.13%
10th Percentile £12.63 £11.04 £11.25
90th Percentile £28.00 £32.03 £27.00
UK excluding London median hourly rate £15.25 £15.50 £16.50
% change year-on-year -1.61% -6.06% +6.45%

Incident Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Contract vacancies with a requirement for process or methodology skills 89,317 80,919 92,803
As % of all contract IT jobs advertised in the UK 85.73% 84.94% 84.29%
Number of daily rates quoted 58,921 52,955 61,108
UK median daily rate £450 £449 £425
Median daily rate % change year-on-year +0.33% +5.53% +6.25%
10th Percentile £300 £275 £263
90th Percentile £638 £625 £600
UK excluding London median daily rate £425 £400 £400
% change year-on-year +6.25% - +6.67%
Number of hourly rates quoted 2,460 2,122 2,286
UK median hourly rate £22.00 £25.00 £24.00
Median hourly rate % change year-on-year -12.00% +4.17% +12.54%
10th Percentile £11.17 £11.50 £11.50
90th Percentile £50.03 £52.49 £48.75
UK excluding London median hourly rate £21.00 £25.00 £25.00
% change year-on-year -16.00% - +16.01%

Incident Management
Job Vacancy Trend

Job postings citing Incident Management as a percentage of all IT jobs advertised.

Job vacancy trend for Incident Management in the UK

Incident Management
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Incident Management.

Contractor daily rate trend for Incident Management in the UK

Incident Management
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Incident Management over the 6 months to 20 July 2018.

Contractor daily rate histogram for Incident Management in the UK

Incident Management
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Incident Management.

Contractor hourly rate trend for Incident Management in the UK

Incident Management
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing Incident Management over the 6 months to 20 July 2018.

Contractor hourly rate histogram for Incident Management in the UK

Incident Management
Top 16 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Incident Management within the UK over the 6 months to 20 July 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +6 1,074 £400 +6.67% 224
UK excluding London +7 769 £350 +2.19% 186
London +11 397 £425 - 55
South East -31 245 £415 +18.57% 35
North of England +19 161 £285 -26.45% 42
Midlands +10 112 £378 +0.67% 36
East of England +37 101 £298 -6.96% 34
Scotland -15 75 £261 -0.48% 14
North West +9 73 £313 -7.41% 18
West Midlands -20 55 £339 -3.21% 23
East Midlands +17 52 £400 +6.67% 13
South West -12 51 £393 +48.39% 22
North East +18 45 £260 -22.96% 6
Yorkshire -13 43 £375 -12.69% 18
Wales +2 23 £300 +66.67% 2
Northern Ireland +18 3 £135 -33.29% 1

For the 6 months to 20 July 2018, IT contractor jobs citing Incident Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads with a requirement for Incident Management.

1 494 (41.03%) ITIL
2 369 (30.65%) Windows
3 292 (24.25%) Microsoft
4 256 (21.26%) Service Management
5 242 (20.10%) Change Management
6 230 (19.10%) Finance
6 230 (19.10%) Problem Management
7 215 (17.86%) Security Cleared
8 209 (17.36%) Active Directory
9 157 (13.04%) SC Cleared
10 150 (12.46%) Service Delivery
11 149 (12.38%) Cisco
12 147 (12.21%) SLA
13 140 (11.63%) Management Information System
14 139 (11.54%) Linux
15 137 (11.38%) Microsoft Office
16 134 (11.13%) Problem-Solving
17 125 (10.38%) Analytical Skills
17 125 (10.38%) Firewall
18 117 (9.72%) Citrix
19 115 (9.55%) VMware
20 114 (9.47%) Agile Software Development
21 109 (9.05%) Degree
22 108 (8.97%) SQL
23 101 (8.39%) ITSM
24 96 (7.97%) Configuration Management
25 93 (7.72%) Banking
26 90 (7.48%) Windows Server
27 89 (7.39%) VMware Infrastructure
28 88 (7.31%) Oracle

Incident Management
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 62 (5.15%) MS Exchange
2 35 (2.91%) SharePoint
3 25 (2.08%) Skype for Business
4 16 (1.33%) IIS
5 14 (1.16%) CMS
5 14 (1.16%) Confluence
6 12 (1.00%) Exchange Server 2013
6 12 (1.00%) SAS
7 11 (0.91%) Apache
7 11 (0.91%) Blackberry Enterprise Server
8 10 (0.83%) Exchange Server 2010
9 8 (0.66%) SharePoint Server
9 8 (0.66%) Tomcat
10 7 (0.58%) IBM Notes
10 7 (0.58%) Oracle Workflow
11 6 (0.50%) Apache Spark
11 6 (0.50%) Office Communications Server
11 6 (0.50%) Oracle SOA Suite
12 5 (0.42%) Elasticsearch
13 4 (0.33%) Apache Solr
Applications
1 137 (11.38%) Microsoft Office
2 33 (2.74%) Microsoft Excel
3 8 (0.66%) MS Visio
4 7 (0.58%) HipChat
5 4 (0.33%) Microsoft PowerPoint
6 3 (0.25%) Adobe Creative Suite
7 2 (0.17%) Acrobat
7 2 (0.17%) Spreadsheet
8 1 (0.083%) InfoPath
8 1 (0.083%) Microsoft Project
Business Applications
1 14 (1.16%) Remedy ITSM
2 8 (0.66%) Sonata
3 6 (0.50%) Oracle BPM
4 5 (0.42%) Eloqua
4 5 (0.42%) Oracle EBS
5 4 (0.33%) assyst
5 4 (0.33%) Infor M3
6 3 (0.25%) BusinessWorks
6 3 (0.25%) Dynamics AX
6 3 (0.25%) Oracle EBS R12
7 2 (0.17%) Dynamics CRM
7 2 (0.17%) ION MarketView
7 2 (0.17%) Oracle CRM
7 2 (0.17%) TIBCO iProcess
8 1 (0.083%) Distributed Ledger
8 1 (0.083%) Elite 3E
8 1 (0.083%) Oracle ERP
8 1 (0.083%) R3 Corda
8 1 (0.083%) Salesforce.com CRM
8 1 (0.083%) SAP GTS
Cloud Services
1 83 (6.89%) Office 365
2 26 (2.16%) Microsoft Azure
3 20 (1.66%) Amazon AWS
4 18 (1.50%) SaaS
5 13 (1.08%) Akamai
5 13 (1.08%) IaaS
6 12 (1.00%) PaaS
7 6 (0.50%) Slack
8 4 (0.33%) G Suite
8 4 (0.33%) Google Cloud Platform
8 4 (0.33%) Salesforce Sales Cloud
9 3 (0.25%) Cloud Computing
9 3 (0.25%) IBM Cloud
10 2 (0.17%) Azure Active Directory
10 2 (0.17%) Virtual Private Cloud
11 1 (0.083%) Dynamics 365
11 1 (0.083%) Google Analytics
11 1 (0.083%) OpenShift
11 1 (0.083%) Sauce Labs
11 1 (0.083%) SuccessFactors
Communications & Networking
1 125 (10.38%) Firewall
2 86 (7.14%) WAN
3 76 (6.31%) LAN
4 69 (5.73%) DNS
5 66 (5.48%) TCP/IP
6 61 (5.07%) DHCP
7 53 (4.40%) Network Security
8 41 (3.41%) Wireless
9 39 (3.24%) VoIP
10 31 (2.57%) VPN
11 27 (2.24%) BGP
11 27 (2.24%) Internet
12 26 (2.16%) Skype
13 23 (1.91%) SAN
14 20 (1.66%) Cisco ASA
14 20 (1.66%) Cisco Nexus
15 19 (1.58%) EIGRP
15 19 (1.58%) OSPF
16 17 (1.41%) NX-OS
17 16 (1.33%) Wireshark
Database & Business Intelligence
1 51 (4.24%) SQL Server
2 33 (2.74%) Big Data
3 27 (2.24%) MySQL
4 24 (1.99%) Hadoop
5 19 (1.58%) Data Warehouse
6 18 (1.50%) Relational Database
7 16 (1.33%) PostgreSQL
8 15 (1.25%) DB2
8 15 (1.25%) NoSQL
9 13 (1.08%) OLAP
10 11 (0.91%) Apache Hive
10 11 (0.91%) Oracle Database
11 10 (0.83%) Data Lake
11 10 (0.83%) Oracle OLAP
12 9 (0.75%) DataStage
12 9 (0.75%) Informix
12 9 (0.75%) QualityStage
13 8 (0.66%) SQL Server 2012
14 6 (0.50%) Oracle Database 12c
14 6 (0.50%) Power BI
Development Applications
1 64 (5.32%) JIRA
2 16 (1.33%) Git (software)
3 7 (0.58%) Jenkins
4 5 (0.42%) MSI
4 5 (0.42%) Visual Studio
4 5 (0.42%) Visual Studio Team System
5 4 (0.33%) Cucumber
6 3 (0.25%) Bitbucket
6 3 (0.25%) Metasploit
7 2 (0.17%) Selenium
7 2 (0.17%) Subversion
7 2 (0.17%) VSS/SourceSafe
8 1 (0.083%) CA Gen
8 1 (0.083%) Introscope
8 1 (0.083%) JUnit
8 1 (0.083%) Oracle Forms
8 1 (0.083%) Team Foundation Server
8 1 (0.083%) Toad
General
1 230 (19.10%) Finance
2 93 (7.72%) Banking
3 65 (5.40%) Telecoms
4 57 (4.73%) Retail
5 16 (1.33%) Legal
6 14 (1.16%) Investment Banking
6 14 (1.16%) Manufacturing
7 13 (1.08%) Marketing
8 11 (0.91%) Advertising
9 9 (0.75%) Financial Institution
9 9 (0.75%) Front Office
9 9 (0.75%) Military
10 8 (0.66%) Publishing
11 7 (0.58%) Back Office
11 7 (0.58%) French Language
11 7 (0.58%) German Language
11 7 (0.58%) Retail Banking
12 5 (0.42%) Billing
12 5 (0.42%) Pharmaceutical
13 4 (0.33%) Law
Job Titles
1 359 (29.82%) Analyst
2 135 (11.21%) Service Analyst
3 107 (8.89%) Service Desk Analyst
4 76 (6.31%) Service Manager
5 74 (6.15%) Support Analyst
6 68 (5.65%) Support Engineer
7 67 (5.56%) Consultant
8 64 (5.32%) Network Engineer
9 59 (4.90%) Incident Manager
10 50 (4.15%) Security Analyst
11 46 (3.82%) 2nd Line Support
12 43 (3.57%) Administrator
13 41 (3.41%) IT Analyst
14 37 (3.07%) Desktop Support
14 37 (3.07%) Developer
15 35 (2.91%) Security Manager
16 31 (2.57%) Incident Analyst
17 30 (2.49%) Architect
18 28 (2.33%) Delivery Manager
19 26 (2.16%) Services Delivery Manager
Libraries, Frameworks & Software Standards
1 25 (2.08%) Web Services
2 21 (1.74%) XML
3 20 (1.66%) REST
4 19 (1.58%) Middleware
5 12 (1.00%) .NET
6 11 (0.91%) JSON
7 10 (0.83%) Rendezvous
8 9 (0.75%) XML Schema
9 8 (0.66%) AngularJS
9 8 (0.66%) HTML
10 7 (0.58%) CSS
10 7 (0.58%) SOAP
11 6 (0.50%) Anaconda
11 6 (0.50%) FIX Protocol
11 6 (0.50%) OAuth
11 6 (0.50%) Oracle Fusion
12 5 (0.42%) EDI
12 5 (0.42%) SAML
13 4 (0.33%) HTML5
13 4 (0.33%) Web Services Management
Miscellaneous
1 140 (11.63%) Management Information System
2 125 (10.38%) Analytical Skills
3 64 (5.32%) Data Centre
4 55 (4.57%) Computer Science
5 53 (4.40%) Self-Motivation
6 41 (3.41%) CMDB
7 38 (3.16%) PKI
8 30 (2.49%) Smartphone
9 20 (1.66%) Video Conferencing
9 20 (1.66%) Virtual Team
10 18 (1.50%) Blackberry
10 18 (1.50%) iPhone
11 16 (1.33%) NHS
12 14 (1.16%) User Experience
13 13 (1.08%) AS400
13 13 (1.08%) Clustering
13 13 (1.08%) Driving Licence
14 11 (0.91%) Data Protection Act
15 10 (0.83%) Cyberthreat
15 10 (0.83%) Security Operations Centre
Operating Systems
1 369 (30.65%) Windows
2 139 (11.54%) Linux
3 90 (7.48%) Windows Server
4 81 (6.73%) Unix
5 71 (5.90%) Windows 7
6 65 (5.40%) Android
6 65 (5.40%) Windows Server 2008
7 54 (4.49%) Apple iOS
8 52 (4.32%) Windows Server 2012
9 50 (4.15%) Windows 10
10 42 (3.49%) Windows Server 2003
11 35 (2.91%) Mac OS X
12 29 (2.41%) Red Hat Enterprise Linux
13 20 (1.66%) Windows Phone
13 20 (1.66%) Windows Phone 8
14 19 (1.58%) Solaris
15 16 (1.33%) Windows 8
16 9 (0.75%) AIX
17 5 (0.42%) Mac OS
18 4 (0.33%) Windows XP
Processes & Methodologies
1 494 (41.03%) ITIL
2 256 (21.26%) Service Management
3 242 (20.10%) Change Management
4 230 (19.10%) Problem Management
5 150 (12.46%) Service Delivery
6 134 (11.13%) Problem-Solving
7 114 (9.47%) Agile Software Development
8 101 (8.39%) ITSM
9 96 (7.97%) Configuration Management
10 86 (7.14%) Information Security
11 77 (6.40%) Stakeholder Management
12 75 (6.23%) Risk Management
13 68 (5.65%) ITIL V3
13 68 (5.65%) Project Management
14 66 (5.48%) Capacity Management
14 66 (5.48%) Root Cause Analysis
15 60 (4.98%) Cybersecurity
16 59 (4.90%) Release Management
17 58 (4.82%) SIEM
18 55 (4.57%) Disaster Recovery
Programming Languages
1 108 (8.97%) SQL
2 54 (4.49%) Python
3 45 (3.74%) PowerShell
4 40 (3.32%) Java
5 35 (2.91%) Perl
6 26 (2.16%) Bash Shell
7 18 (1.50%) C
8 16 (1.33%) PHP
9 15 (1.25%) Shell Script
10 14 (1.16%) JavaScript
11 12 (1.00%) Ruby
12 10 (0.83%) C#
13 9 (0.75%) C++
14 4 (0.33%) T-SQL
15 3 (0.25%) PL/SQL
15 3 (0.25%) Scala
15 3 (0.25%) VB.NET
16 2 (0.17%) Korn
16 2 (0.17%) REXX
16 2 (0.17%) VBA
Qualifications
1 215 (17.86%) Security Cleared
2 157 (13.04%) SC Cleared
3 109 (9.05%) Degree
4 79 (6.56%) Cisco Certification
5 63 (5.23%) Microsoft Certification
6 57 (4.73%) CISSP
7 56 (4.65%) ITIL Certification
8 53 (4.40%) CCNP
9 42 (3.49%) DV Cleared
9 42 (3.49%) MCP
10 37 (3.07%) CCNA
11 31 (2.57%) CISM
12 28 (2.33%) MCSE
13 25 (2.08%) BPSS Clearance
14 20 (1.66%) Computer Science Degree
15 18 (1.50%) Citrix Certification
16 17 (1.41%) MCSA
17 15 (1.25%) ITIL Foundation Certificate
18 14 (1.16%) CISA
19 13 (1.08%) RHCE
Quality Assurance & Compliance
1 147 (12.21%) SLA
2 38 (3.16%) ISO/IEC 27001
3 37 (3.07%) GDPR
4 29 (2.41%) PCI DSS
5 27 (2.24%) Data Quality
6 23 (1.91%) QA
7 18 (1.50%) Disclosure Scotland
8 11 (0.91%) COBIT
9 8 (0.66%) PMO
10 7 (0.58%) Sarbanes-Oxley
11 6 (0.50%) Cyber Essentials
11 6 (0.50%) HMG Security Policy Framework
12 5 (0.42%) ISO 22301
13 4 (0.33%) JSP 440
14 3 (0.25%) GCP
14 3 (0.25%) PSD2
15 2 (0.17%) EMIR
15 2 (0.17%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
15 2 (0.17%) MiFID
16 1 (0.083%) Dodd-Frank
System Software
1 209 (17.36%) Active Directory
2 89 (7.39%) VMware Infrastructure
3 24 (1.99%) XenApp
4 23 (1.91%) Hyper-V
5 20 (1.66%) Virtual Desktop
6 18 (1.50%) XenDesktop
7 14 (1.16%) VMware ESXi
7 14 (1.16%) vSphere
8 10 (0.83%) Microsoft App-V
9 9 (0.75%) BitLocker
9 9 (0.75%) ProxySG
10 7 (0.58%) NFS
10 7 (0.58%) Veritas Cluster Server
11 6 (0.50%) Virtual Machines
12 5 (0.42%) Terminal Services
13 4 (0.33%) ISA Server
13 4 (0.33%) Oracle RAC
13 4 (0.33%) XenServer
14 3 (0.25%) Forefront TMG
14 3 (0.25%) UAG
Systems Management
1 76 (6.31%) SCCM
2 30 (2.49%) AirWatch
3 27 (2.24%) XenMobile
4 22 (1.83%) Cisco Prime
5 21 (1.74%) SAP Afaria
6 17 (1.41%) SCOM
7 15 (1.25%) McAfee ePO
7 15 (1.25%) Systems Management Server (SMS)
8 14 (1.16%) Nessus
8 14 (1.16%) Nmap
9 13 (1.08%) WSUS
10 10 (0.83%) Opsview
11 9 (0.75%) SCOrch
12 7 (0.58%) Control-M
12 7 (0.58%) CSIRT
13 6 (0.50%) Cisco CUCM
14 5 (0.42%) Ansible
14 5 (0.42%) CA Spectrum
14 5 (0.42%) Data Guard
14 5 (0.42%) Red Hat Satellite
Vendors
1 292 (24.25%) Microsoft
2 149 (12.38%) Cisco
3 117 (9.72%) Citrix
4 115 (9.55%) VMware
5 88 (7.31%) Oracle
6 82 (6.81%) ServiceNow
7 58 (4.82%) HP
8 52 (4.32%) Remedy
9 51 (4.24%) McAfee
10 48 (3.99%) SAP
11 47 (3.90%) Splunk
12 42 (3.49%) Apple
13 39 (3.24%) Red Hat
14 38 (3.16%) Google
15 34 (2.82%) NetApp
16 27 (2.24%) IBM
16 27 (2.24%) Juniper
17 25 (2.08%) CheckPoint
18 23 (1.91%) F5
19 22 (1.83%) Ivanti