Incident Management Contracts

The following table provides summary statistics for contract job vacancies with a requirement for Incident Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Incident Management over the 3 months to 22 June 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Incident Management UK
Location	3 months to 22 Jun 2017	Same period 2016	Same period 2015
Rank	216	185	177
Rank change year-on-year	-31	-8
Contract jobs citing Incident Management	544	740	763
As % of all contract IT jobs advertised in the UK	1.16%	1.37%	1.36%
As % of the Processes & Methodologies category	1.37%	1.65%	1.68%
Number of daily rates quoted	308	425	382
Median daily rate	£375	£325	£350
Median daily rate % change year-on-year	+15.38%	-7.14%
90% offered a daily rate of more than	£165	£170	£152
10% offered a daily rate of more than	£577	£527	£525
UK excluding London median daily rate	£343	£300	£350
% change year-on-year	+14.16%	-14.28%
Number of hourly rates quoted	23	91	110
Median hourly rate	£16.00	£16.50	£15.25
Median hourly rate % change year-on-year	-3.03%	+8.19%
90% offered a hourly rate of more than	£11.75	£12.50	£11.15
10% offered a hourly rate of more than	£29.75	£27.00	£22.50
UK excluding London median hourly rate	£16.00	£16.50	£15.00
% change year-on-year	-3.03%	+10.00%

Incident Management is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for process and methodology skills.

Contract Process & Methodology Skills UK
Contract job vacancies with a requirement for process and methodology skills	39590	44959	45378
As % of all contract IT job vacancies advertised in the UK	84.46%	83.37%	80.72%
Number of daily rates quoted	25806	29818	29077
Median daily rate	£450	£438	£413
Median daily rate % change year-on-year	+2.85%	+6.06%
90% offered a daily rate of more than	£313	£300	£285
10% offered a daily rate of more than	£600	£600	£575
UK excluding London median daily rate	£415	£400	£385
% change year-on-year	+3.75%	+3.89%
Number of hourly rates quoted	1062	1087	1274
Median hourly rate	£32.50	£27.50	£27.50
Median hourly rate % change year-on-year	+18.18%	-
90% offered a hourly rate of more than	£13.00	£12.58	£12.10
10% offered a hourly rate of more than	£52.50	£47.80	£50.00
UK excluding London median hourly rate	£33.50	£28.50	£30.00
% change year-on-year	+17.54%	-5.00%

Incident Management
Job Vacancy Trend

The job posting trend of jobs advertised citing Incident Management as a proportion of all contract or permanent IT jobs with a match in the Processes & Methodologies category.

Job vacancy trend for Incident Management in the UK

Incident Management
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Incident Management.

Contractor daily rate trend for Incident Management in the UK

Incident Management
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Incident Management over the 3 months to 22 June 2017.

Contractor daily rate histogram for Incident Management in the UK

Incident Management
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Incident Management.

Contractor hourly rate trend for Incident Management in the UK

Incident Management
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing Incident Management over the 3 months to 22 June 2017.

Contractor hourly rate histogram for Incident Management in the UK

Incident Management
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Incident Management within the UK over the 3 months to 22 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location	Rank Change on Same Period Last Year	Matching Contract IT Job Ads	Median Daily Rate Last 3 Months	Median Daily Rate % Change on Same Period Last Year	Live Job Vacancies
England	-37	490	£384	+18.07%	117
London	-20	167	£450	+16.12%	44
South East	+28	144	£363	+20.83%	21
East of England	-38	40	£350	+5.26%	15
Berkshire	-5	37	£350	+27.27%	13
Hampshire	+34	36	£425	+21.42%
West Midlands	+34	34	£350	+10.23%	9
South West	+13	33	£275	-15.38%	7
Buckinghamshire	+2	32	£363	-3.33%
Scotland	+36	31	£363	-17.98%	4
City of London	-4	29	£425	-3.40%	11
Milton Keynes	+1	25	£350	-30.00%
North West	-5	24	£406	-2.69%	6
Edinburgh	+19	23	£375	-16.66%	1
Hertfordshire	+16	19	£349	-41.87%	5
East Midlands	-12	18	£375	-21.05%	3
Reading	+13	17	£540	+42.10%	4
Basingstoke	+9	16	£290	-
North East	-10	15	£324	+23.33%	5
Oxfordshire	0	14	£275	+7.31%
Yorkshire	-2	13	£308	-27.64%	7
Gloucestershire	+20	12	£330	-14.28%	1
Manchester	+1	12	£425	+41.66%	2
Surrey	-2	12	£425	+58.87%	3
Bedfordshire	-	12	£390	-	3
Wiltshire	+6	11	£225	-9.45%	1
Tyne and Wear	-6	11	£310	+18.09%	4
Bracknell	+11	10	£269	+0.65%	1
Newcastle upon Tyne	-3	10	£310	+16.98%
West Yorkshire	+6	9	£420	-1.17%	6

Incident Management
Top 30 Co-occurring IT Skills

For the 6 months to 22 June 2017, IT contractor jobs citing Incident Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads with a requirement for Incident Management.

1	428 (42.33%)	ITIL
2	282 (27.89%)	Windows
3	206 (20.38%)	Microsoft
4	182 (18.00%)	Security Cleared
5	181 (17.90%)	Problem Management
5	181 (17.90%)	Change Management
6	178 (17.61%)	Finance
7	166 (16.42%)	Analytical Skills
8	161 (15.92%)	Service Management
9	160 (15.83%)	Active Directory
10	153 (15.13%)	SLA
11	150 (14.84%)	Microsoft Office
12	127 (12.56%)	SC Cleared
13	110 (10.88%)	Windows 7
14	106 (10.48%)	Firewall

15	105 (10.39%)	Linux
16	103 (10.19%)	Information Security
17	101 (9.99%)	SQL
18	94 (9.30%)	ITSM
19	92 (9.10%)	Service Delivery
20	89 (8.80%)	Unix
21	88 (8.70%)	HP
22	87 (8.61%)	Management Information System
23	85 (8.41%)	Project Management
24	83 (8.21%)	Agile Software Development
25	82 (8.11%)	Degree
26	80 (7.91%)	ITIL V3
26	80 (7.91%)	VMware
26	80 (7.91%)	Data Centre
27	78 (7.72%)	Office 365

Incident Management
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
Applications
Business Applications
Cloud Services
Communications & Networking
Database & Business Intelligence
Development Applications
General
Job Titles
Libraries, Frameworks & Software Standards
Miscellaneous
Operating Systems
Processes & Methodologies
Programming Languages
Qualifications
Quality Assurance & Compliance
System Software
Systems Management
Vendors

Application Platforms
1	58 (5.74%)	SharePoint
2	38 (3.76%)	MS Exchange
3	19 (1.88%)	Blackberry Enterprise Server
4	18 (1.78%)	SharePoint Server
5	17 (1.68%)	IIS
6	14 (1.38%)	Skype for Business
6	14 (1.38%)	WebSphere
7	12 (1.19%)	Apache
8	11 (1.09%)	JBoss
9	10 (0.99%)	Confluence
10	9 (0.89%)	Exchange Server 2010
11	8 (0.79%)	CMS
11	8 (0.79%)	Exchange Server 2013
11	8 (0.79%)	SAS
12	7 (0.69%)	BizTalk Server
12	7 (0.69%)	Exchange Server 2003
13	6 (0.59%)	Drupal
13	6 (0.59%)	Tomcat
14	5 (0.49%)	IBM HTTP Server
14	5 (0.49%)	SharePoint 2010

Applications
1	150 (14.84%)	Microsoft Office
2	48 (4.75%)	Microsoft Excel
3	27 (2.67%)	Microsoft PowerPoint
4	23 (2.27%)	Microsoft Project
5	14 (1.38%)	MS Visio
6	7 (0.69%)	Spreadsheet
7	4 (0.40%)	InfoPath
8	2 (0.20%)	Photoshop

Business Applications
1	21 (2.08%)	Remedy ITSM
2	7 (0.69%)	ION MarketView
3	4 (0.40%)	assyst
3	4 (0.40%)	Dynamics CRM
4	3 (0.30%)	RMDS
4	3 (0.30%)	SAP Oil and Gas
4	3 (0.30%)	Staffware
5	2 (0.20%)	Oracle Financials
5	2 (0.20%)	Teamcenter
6	1 (0.099%)	Endur
6	1 (0.099%)	Findur
6	1 (0.099%)	Front Arena
6	1 (0.099%)	Global One
6	1 (0.099%)	Oracle Applications
6	1 (0.099%)	Oracle EBS
6	1 (0.099%)	Oracle ERP
6	1 (0.099%)	SAP FI
6	1 (0.099%)	SAP SD
6	1 (0.099%)	Sophis RISQUE
6	1 (0.099%)	TrackWise

Cloud Services
1	78 (7.72%)	Office 365
2	26 (2.57%)	Microsoft Azure
3	22 (2.18%)	Amazon AWS
4	12 (1.19%)	G Suite
5	7 (0.69%)	SaaS
6	6 (0.59%)	Cloud Computing
7	5 (0.49%)	PaaS
8	3 (0.30%)	Google Drive
8	3 (0.30%)	IaaS
9	1 (0.099%)	AWS CloudFormation
9	1 (0.099%)	Dynamics 365
9	1 (0.099%)	Google Analytics
9	1 (0.099%)	HP Helion
9	1 (0.099%)	OpenShift
9	1 (0.099%)	SuccessFactors
9	1 (0.099%)	Virtual Private Cloud
9	1 (0.099%)	Yammer

Communications & Networking
1	106 (10.48%)	Firewall
2	68 (6.73%)	DNS
3	64 (6.33%)	WAN
4	61 (6.03%)	TCP/IP
5	56 (5.54%)	DHCP
6	49 (4.85%)	LAN
7	43 (4.25%)	Network Security
8	40 (3.96%)	Internet
8	40 (3.96%)	VPN
9	37 (3.66%)	SAN
10	24 (2.37%)	Wireless
11	22 (2.18%)	Intrusion Detection
12	21 (2.08%)	Remote Desktop
13	18 (1.78%)	MPLS
14	16 (1.58%)	LDAP
15	14 (1.38%)	Cisco ASA
15	14 (1.38%)	VoIP
16	13 (1.29%)	SNMP
17	11 (1.09%)	ATM
18	9 (0.89%)	Cisco Nexus

Database & Business Intelligence
1	48 (4.75%)	SQL Server
2	17 (1.68%)	MySQL
2	17 (1.68%)	SQL Server 2012
3	14 (1.38%)	SQL Server 2014
4	13 (1.29%)	SQL Server Integration Services
5	10 (0.99%)	DB2
5	10 (0.99%)	Oracle Database
5	10 (0.99%)	SAP HANA
5	10 (0.99%)	SQL Server 2008
6	7 (0.69%)	Data Warehouse
6	7 (0.69%)	MongoDB
6	7 (0.69%)	MS Access
7	6 (0.59%)	BusinessObjects Business Intelligence
7	6 (0.59%)	SQL Server Reporting Services
8	5 (0.49%)	Azure SQL Database
8	5 (0.49%)	Relational Database
8	5 (0.49%)	SQL Server 2005
9	4 (0.40%)	Big Data
9	4 (0.40%)	Data Mining
9	4 (0.40%)	SQL Server Analysis Services

Development Applications
1	37 (3.66%)	JIRA
2	7 (0.69%)	Git (software)
2	7 (0.69%)	Jenkins
3	6 (0.59%)	Octopus Deploy
4	5 (0.49%)	Introscope
5	4 (0.40%)	IDA Disassembler
5	4 (0.40%)	Metasploit
5	4 (0.40%)	OllyDbg
5	4 (0.40%)	SonarQube
5	4 (0.40%)	Sonatype Nexus
6	3 (0.30%)	Team Foundation Server
6	3 (0.30%)	Vagrant
7	2 (0.20%)	MSI
7	2 (0.20%)	SQL Server Management Studio (SSMS)
8	1 (0.099%)	Ant
8	1 (0.099%)	Artifactory
8	1 (0.099%)	Oracle Forms
8	1 (0.099%)	Toad
8	1 (0.099%)	Visual Studio
8	1 (0.099%)	VSS/SourceSafe

General
1	178 (17.61%)	Finance
2	61 (6.03%)	Banking
3	60 (5.93%)	Telecoms
4	38 (3.76%)	Retail
5	18 (1.78%)	Billing
6	13 (1.29%)	Financial Institution
7	11 (1.09%)	Front Office
7	11 (1.09%)	Investment Banking
7	11 (1.09%)	Manufacturing
8	9 (0.89%)	Electronics
9	8 (0.79%)	Law
10	6 (0.59%)	Back Office
11	5 (0.49%)	Legal
11	5 (0.49%)	Marketing
11	5 (0.49%)	Publishing
12	4 (0.40%)	Military
12	4 (0.40%)	Spanish Language
13	3 (0.30%)	Advertising
13	3 (0.30%)	Automotive
13	3 (0.30%)	Pharmaceutical

Job Titles
1	325 (32.15%)	Analyst
2	78 (7.72%)	Incident Manager
2	78 (7.72%)	Support Analyst
3	69 (6.82%)	Service Analyst
4	65 (6.43%)	Security Analyst
5	60 (5.93%)	Support Engineer
6	56 (5.54%)	Consultant
7	55 (5.44%)	Service Desk Analyst
8	50 (4.95%)	Service Manager
9	49 (4.85%)	IT Support
10	45 (4.45%)	2nd Line Support
11	39 (3.86%)	Applications Support
12	37 (3.66%)	IT Analyst
13	33 (3.26%)	Administrator
14	32 (3.17%)	Business Analyst
15	30 (2.97%)	Desktop Support
16	29 (2.87%)	1st Line Support
16	29 (2.87%)	Help Desk Analyst
17	28 (2.77%)	ITIL Manager
18	26 (2.57%)	Incident Analyst

Libraries, Frameworks & Software Standards
1	12 (1.19%)	HTML
1	12 (1.19%)	Web Services
2	11 (1.09%)	.NET
3	10 (0.99%)	Middleware
3	10 (0.99%)	SAP Basis
4	9 (0.89%)	Regular Expression
5	5 (0.49%)	ASP.NET
5	5 (0.49%)	XML
5	5 (0.49%)	XSLT
6	4 (0.40%)	AngularJS
7	3 (0.30%)	CSS
7	3 (0.30%)	Django
7	3 (0.30%)	Flask
7	3 (0.30%)	IBM Integration Bus
7	3 (0.30%)	pytest
7	3 (0.30%)	SOAP
8	2 (0.20%)	.NET Framework
8	2 (0.20%)	FIX Protocol
8	2 (0.20%)	REST
8	2 (0.20%)	Spring

Miscellaneous
1	166 (16.42%)	Analytical Skills
2	87 (8.61%)	Management Information System
3	80 (7.91%)	Data Centre
4	33 (3.26%)	Blackberry
4	33 (3.26%)	Smartphone
5	28 (2.77%)	Security Operations Centre
6	25 (2.47%)	CMDB
6	25 (2.47%)	Computer Science
7	23 (2.27%)	Cyberthreat
8	22 (2.18%)	Video Conferencing
9	17 (1.68%)	Clustering
10	14 (1.38%)	Fat Client
10	14 (1.38%)	PDA
10	14 (1.38%)	RSA SecurID
10	14 (1.38%)	Thin Client
11	12 (1.19%)	Virtual Team
12	10 (0.99%)	iPhone
13	9 (0.89%)	iPad
14	8 (0.79%)	Fixed Income
14	8 (0.79%)	PKI

Operating Systems
1	282 (27.89%)	Windows
2	110 (10.88%)	Windows 7
3	105 (10.39%)	Linux
4	89 (8.80%)	Unix
5	72 (7.12%)	Windows Server
6	49 (4.85%)	Windows Server 2008
7	47 (4.65%)	Windows Server 2012
8	40 (3.96%)	Android
9	34 (3.36%)	Windows Server 2003
10	25 (2.47%)	Apple iOS
11	24 (2.37%)	Windows 10
12	21 (2.08%)	Windows XP
13	18 (1.78%)	Red Hat Enterprise Linux
14	11 (1.09%)	Windows 8
15	9 (0.89%)	Solaris
16	6 (0.59%)	VMS
17	5 (0.49%)	AIX
17	5 (0.49%)	Mac OS
18	4 (0.40%)	zOS
19	2 (0.20%)	Mac OS X

Processes & Methodologies
1	428 (42.33%)	ITIL
2	181 (17.90%)	Change Management
2	181 (17.90%)	Problem Management
3	161 (15.92%)	Service Management
4	103 (10.19%)	Information Security
5	94 (9.30%)	ITSM
6	92 (9.10%)	Service Delivery
7	85 (8.41%)	Project Management
8	83 (8.21%)	Agile Software Development
9	80 (7.91%)	ITIL V3
10	63 (6.23%)	Root Cause Analysis
11	62 (6.13%)	Release Management
12	57 (5.64%)	SIEM
13	54 (5.34%)	Configuration Management
14	49 (4.85%)	Security Operations
15	44 (4.35%)	Cybersecurity
16	43 (4.25%)	Migration
16	43 (4.25%)	Stakeholder Management
17	34 (3.36%)	Change Control
17	34 (3.36%)	Risk Management

Programming Languages
1	101 (9.99%)	SQL
2	54 (5.34%)	PowerShell
3	42 (4.15%)	Python
4	29 (2.87%)	Perl
5	16 (1.58%)	Shell Script
6	11 (1.09%)	C
6	11 (1.09%)	C++
6	11 (1.09%)	PHP
7	10 (0.99%)	Bash Shell
7	10 (0.99%)	Java
7	10 (0.99%)	VBA
8	9 (0.89%)	C#
8	9 (0.89%)	JavaScript
8	9 (0.89%)	VB
8	9 (0.89%)	VBScript
9	6 (0.59%)	Korn
9	6 (0.59%)	PL/SQL
9	6 (0.59%)	Ruby
9	6 (0.59%)	T-SQL
10	4 (0.40%)	VB.NET

Qualifications
1	182 (18.00%)	Security Cleared
2	127 (12.56%)	SC Cleared
3	82 (8.11%)	Degree
4	55 (5.44%)	ITIL Certification
5	49 (4.85%)	Microsoft Certification
6	40 (3.96%)	DV Cleared
7	39 (3.86%)	Cisco Certification
8	35 (3.46%)	CISSP
9	26 (2.57%)	CCNP
10	24 (2.37%)	CEH
11	19 (1.88%)	BPSS Clearance
11	19 (1.88%)	CCNA
12	16 (1.58%)	CREST Certified
12	16 (1.58%)	MCDST
13	15 (1.48%)	CISM
13	15 (1.48%)	Computer Science Degree
14	14 (1.38%)	OSCP
15	13 (1.29%)	MCP
16	12 (1.19%)	ISEB
16	12 (1.19%)	ITIL Foundation Certificate

Quality Assurance & Compliance
1	153 (15.13%)	SLA
2	36 (3.56%)	ISO/IEC 27001
3	21 (2.08%)	Disclosure Scotland
4	18 (1.78%)	QA
5	15 (1.48%)	PCI DSS
6	14 (1.38%)	PMO
7	10 (0.99%)	GDPR
8	7 (0.69%)	COBIT
9	6 (0.59%)	Data Quality
10	4 (0.40%)	HMG Security Policy Framework
10	4 (0.40%)	RMADS
10	4 (0.40%)	Sarbanes-Oxley
11	3 (0.30%)	HL7
11	3 (0.30%)	ISO 22301
11	3 (0.30%)	ISO 9001
11	3 (0.30%)	ISO/IEC 20000
11	3 (0.30%)	ISO/IEC 27005
12	2 (0.20%)	ISO/IEC 27002 (supersedes ISO/IEC 17799)
13	1 (0.099%)	Dodd-Frank

System Software
1	160 (15.83%)	Active Directory
2	56 (5.54%)	VMware Infrastructure
3	32 (3.17%)	VMware ESXi
4	25 (2.47%)	Hyper-V
5	23 (2.27%)	Microsoft App-V
6	17 (1.68%)	XenApp
7	15 (1.48%)	XenDesktop
8	13 (1.29%)	vSphere
9	9 (0.89%)	Virtual Machines
10	7 (0.69%)	BitLocker
10	7 (0.69%)	ISA Server
10	7 (0.69%)	Virtual Desktop
11	5 (0.49%)	iptables
11	5 (0.49%)	SRDF
12	4 (0.40%)	UAG
12	4 (0.40%)	VirtualBox
13	3 (0.30%)	Forefront TMG
13	3 (0.30%)	Snort
13	3 (0.30%)	VMware Workstation
14	2 (0.20%)	RACF

Systems Management
1	59 (5.84%)	SCCM
2	14 (1.38%)	SCOM
3	12 (1.19%)	Opscode Chef
4	11 (1.09%)	Netcool
5	9 (0.89%)	Ansible
5	9 (0.89%)	Tivoli
5	9 (0.89%)	Tivoli Storage Manager
6	7 (0.69%)	QRadar
6	7 (0.69%)	Red Hat Satellite
6	7 (0.69%)	Unicenter
7	6 (0.59%)	HP Quality Center
7	6 (0.59%)	OpenView
8	5 (0.49%)	CA Wily
8	5 (0.49%)	HAProxy
8	5 (0.49%)	Nagios
8	5 (0.49%)	Symantec Endpoint Protection
8	5 (0.49%)	vCenter Server
9	4 (0.40%)	CSIRT
9	4 (0.40%)	EnCase
9	4 (0.40%)	McAfee ePO

Vendors
1	206 (20.38%)	Microsoft
2	88 (8.70%)	HP
3	80 (7.91%)	VMware
4	74 (7.32%)	Cisco
5	68 (6.73%)	Citrix
6	65 (6.43%)	Remedy
7	62 (6.13%)	ServiceNow
8	51 (5.04%)	Oracle
9	40 (3.96%)	Dell
10	38 (3.76%)	Apple
10	38 (3.76%)	SAP
11	37 (3.66%)	Splunk
12	31 (3.07%)	IBM
13	24 (2.37%)	CA
14	23 (2.27%)	CheckPoint
15	22 (2.18%)	McAfee
16	21 (2.08%)	BMC
17	20 (1.98%)	ArcSight
18	18 (1.78%)	Computacenter
18	18 (1.78%)	Juniper