Period
to 21 November 2019

The following table provides summary statistics for contract job vacancies with a requirement for Incident Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Incident Management over the 6 months to 21 November 2019 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Incident Management
UK
6 months to
21 Nov 2019
Same period 2018 Same period 2017
Rank 217 246 235
Rank change year-on-year +29 -11 -15
Contract jobs citing Incident Management 1,051 1,126 1,167
As % of all contract IT jobs advertised in the UK 1.26% 1.08% 1.13%
As % of the Processes & Methodologies category 1.47% 1.24% 1.31%
Number of daily rates quoted 585 667 697
UK median daily rate £375 £363 £375
Median daily rate % change year-on-year +3.45% -3.33% +11.94%
10th Percentile £136 £133 £128
90th Percentile £600 £571 £575
UK excluding London median daily rate £360 £325 £345
% change year-on-year +10.77% -5.80% +15.00%
Number of hourly rates quoted 101 103 92
UK median hourly rate £17.50 £16.00 £14.00
Median hourly rate % change year-on-year +9.38% +14.29% -15.15%
10th Percentile £12.98 £11.00 £10.00
90th Percentile £25.25 £28.00 £25.00
UK excluding London median hourly rate £16.50 £15.00 £13.75
% change year-on-year +10.00% +9.09% -16.67%

Incident Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Contract vacancies with a requirement for process or methodology skills 71,510 90,455 88,870
As % of all contract IT jobs advertised in the UK 85.95% 86.91% 86.15%
Number of daily rates quoted 46,824 59,878 59,072
UK median daily rate £475 £463 £450
Median daily rate % change year-on-year +2.70% +2.78% +5.88%
10th Percentile £294 £300 £275
90th Percentile £650 £638 £625
UK excluding London median daily rate £435 £425 £400
% change year-on-year +2.35% +6.25% -
Number of hourly rates quoted 2,277 2,338 2,136
UK median hourly rate £23.50 £22.00 £23.00
Median hourly rate % change year-on-year +6.82% -4.35% +2.22%
10th Percentile £12.00 £11.25 £11.25
90th Percentile £53.75 £50.50 £49.63
UK excluding London median hourly rate £22.50 £21.00 £23.32
% change year-on-year +7.14% -9.95% +3.64%

Incident Management
Job Vacancy Trend

Job postings citing Incident Management as a percentage of all IT jobs advertised.

Job vacancy trend for Incident Management in the UK

Incident Management
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Incident Management.

Contractor daily rate trend for Incident Management in the UK

Incident Management
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Incident Management over the 6 months to 21 November 2019.

Contractor daily rate histogram for Incident Management in the UK

Incident Management
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Incident Management.

Contractor hourly rate trend for Incident Management in the UK

Incident Management
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing Incident Management over the 6 months to 21 November 2019.

Contractor hourly rate histogram for Incident Management in the UK

Incident Management
Top 16 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Incident Management within the UK over the 6 months to 21 November 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +35 931 £400 +6.67% 241
UK excluding London +44 734 £360 +10.77% 198
London +27 283 £425 -1.73% 69
South East +46 238 £400 +6.67% 54
North of England +49 160 £395 +12.86% 38
South West +48 97 £400 +10.34% 22
North West +46 95 £438 +8.70% 17
Midlands +33 87 £305 -12.86% 33
Scotland +23 68 £280 +12.00% 16
East of England -25 63 £238 +7.95% 25
West Midlands +32 53 £300 -13.67% 19
Yorkshire +32 44 £313 -2.34% 17
East Midlands +23 35 £400 +11.89% 14
North East +15 22 £185 -50.67% 4
Northern Ireland - 13 £153 -
Wales +9 8 £350 +54.19% 9

For the 6 months to 21 November 2019, IT contractor jobs citing Incident Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads with a requirement for Incident Management.

1 419 (39.87%) ITIL
2 340 (32.35%) Windows
3 268 (25.50%) Microsoft
4 218 (20.74%) Service Management
5 201 (19.12%) Active Directory
6 199 (18.93%) SLA
7 197 (18.74%) Security Cleared
8 191 (18.17%) Problem Management
9 190 (18.08%) Change Management
10 178 (16.94%) Finance
11 164 (15.60%) Microsoft Office
12 154 (14.65%) Agile Software Development
13 140 (13.32%) Windows 10
13 140 (13.32%) Problem-Solving
14 134 (12.75%) SC Cleared
15 131 (12.46%) Service Delivery
16 117 (11.13%) Cisco
17 112 (10.66%) ITSM
18 106 (10.09%) Windows 7
19 101 (9.61%) SCCM
19 101 (9.61%) SQL
20 100 (9.51%) Linux
21 89 (8.47%) Migration
21 89 (8.47%) Office 365
22 85 (8.09%) Firewall
22 85 (8.09%) Management Information System
23 82 (7.80%) VMware
23 82 (7.80%) Analytical Skills
24 78 (7.42%) Windows Server
24 78 (7.42%) Citrix

Incident Management
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 66 (6.28%) MS Exchange
2 41 (3.90%) SharePoint
3 33 (3.14%) Exchange Server 2013
4 28 (2.66%) Skype for Business
5 22 (2.09%) Confluence
6 19 (1.81%) IBM Notes
7 18 (1.71%) Exchange Server 2007
8 13 (1.24%) Exchange Server 2010
9 6 (0.57%) Exchange Server 2003
9 6 (0.57%) IIS
10 5 (0.48%) CMS
11 4 (0.38%) Apache Spark
11 4 (0.38%) SharePoint 2010
12 3 (0.29%) Apache
13 2 (0.19%) Blackberry Enterprise Server
13 2 (0.19%) CICS
13 2 (0.19%) Drupal
13 2 (0.19%) JBoss
13 2 (0.19%) Oracle SOA Suite
13 2 (0.19%) WebLogic
Applications
1 164 (15.60%) Microsoft Office
2 24 (2.28%) Microsoft Excel
3 16 (1.52%) Microsoft PowerPoint
4 14 (1.33%) MS Visio
5 10 (0.95%) Acrobat
6 6 (0.57%) Microsoft Project
7 5 (0.48%) Spreadsheet
8 4 (0.38%) Chatbot
9 2 (0.19%) Adobe Creative Suite
10 1 (0.095%) Final Cut Pro
Business Applications
1 28 (2.66%) Remedy ITSM
2 19 (1.81%) Elite 3E
3 5 (0.48%) assyst
3 5 (0.48%) Oracle Cash Management
3 5 (0.48%) Oracle Financials
3 5 (0.48%) Oracle General Ledger
3 5 (0.48%) Oracle Payables
3 5 (0.48%) Oracle Receivables
4 3 (0.29%) LatentZero
4 3 (0.29%) SAP ERP
4 3 (0.29%) SAP Oil and Gas
4 3 (0.29%) thinkFolio
5 2 (0.19%) Northgate Housing
5 2 (0.19%) SAP MM
5 2 (0.19%) ScheduALL
5 2 (0.19%) Sonata
6 1 (0.095%) ContrOCC
6 1 (0.095%) OPENContractor
6 1 (0.095%) OPENHousing
6 1 (0.095%) SAP MDG
Cloud Services
1 89 (8.47%) Office 365
2 47 (4.47%) AWS
3 46 (4.38%) Azure
4 18 (1.71%) GitHub
5 12 (1.14%) Azure Active Directory
5 12 (1.14%) SaaS
6 10 (0.95%) GCP
7 9 (0.86%) PaaS
8 8 (0.76%) Serverless
9 7 (0.67%) Azure Stack
9 7 (0.67%) IaaS
10 6 (0.57%) Firebase
11 5 (0.48%) ShareGate
12 4 (0.38%) OneDrive
12 4 (0.38%) Power Platform
13 3 (0.29%) Cloud Computing
13 3 (0.29%) Mimecast
14 2 (0.19%) Amazon EC2
14 2 (0.19%) Amazon Kinesis
14 2 (0.19%) Amazon SQS
Communications & Networking
1 85 (8.09%) Firewall
2 65 (6.18%) WAN
3 63 (5.99%) LAN
4 60 (5.71%) DNS
5 46 (4.38%) DHCP
6 40 (3.81%) Internet
7 38 (3.62%) Skype
8 37 (3.52%) TCP/IP
9 34 (3.24%) Wireless
10 31 (2.95%) VoIP
11 30 (2.85%) Network Security
11 30 (2.85%) VPN
12 25 (2.38%) SAN
13 20 (1.90%) NX-OS
14 17 (1.62%) Kerberos
14 17 (1.62%) Remote Desktop
15 16 (1.52%) Cisco IOS
15 16 (1.52%) Unified Communications
16 14 (1.33%) BGP
16 14 (1.33%) Cisco ASA
Database & Business Intelligence
1 53 (5.04%) SQL Server
2 21 (2.00%) SQL Server Reporting Services
3 17 (1.62%) Big Data
4 15 (1.43%) PostgreSQL
5 14 (1.33%) DB2
5 14 (1.33%) Hadoop
5 14 (1.33%) NoSQL
6 13 (1.24%) MongoDB
7 11 (1.05%) DataStage
7 11 (1.05%) IBM InfoSphere
7 11 (1.05%) Informix
7 11 (1.05%) QualityStage
8 10 (0.95%) Data Warehouse
8 10 (0.95%) Relational Database
9 8 (0.76%) Oracle Database
9 8 (0.76%) Oracle Reports
10 7 (0.67%) MySQL
11 6 (0.57%) RDBMS
12 5 (0.48%) SQL Server 2012
12 5 (0.48%) SQL Server Integration Services
Development Applications
1 31 (2.95%) JIRA
2 12 (1.14%) Jenkins
3 8 (0.76%) ProC
4 7 (0.67%) Git (software)
5 5 (0.48%) CA Gen
5 5 (0.48%) GitLab
5 5 (0.48%) PowerBuilder
5 5 (0.48%) Selenium
6 4 (0.38%) Cucumber
6 4 (0.38%) Karma Test Runner
6 4 (0.38%) Mocha
6 4 (0.38%) webpack
7 2 (0.19%) CircleCI
7 2 (0.19%) ERwin
7 2 (0.19%) Team Foundation Server
7 2 (0.19%) Visual Studio Team System
8 1 (0.095%) MSI
8 1 (0.095%) Sonatype Nexus
8 1 (0.095%) Sourcetree
8 1 (0.095%) Toad
General
1 178 (16.94%) Finance
2 74 (7.04%) Telecoms
3 68 (6.47%) Public Sector
4 46 (4.38%) Legal
5 44 (4.19%) Banking
6 39 (3.71%) Retail
7 13 (1.24%) Investment Banking
8 10 (0.95%) Local Government
9 9 (0.86%) Financial Institution
9 9 (0.86%) Publishing
10 8 (0.76%) Law
10 8 (0.76%) Manufacturing
11 7 (0.67%) Advertising
12 6 (0.57%) Billing
12 6 (0.57%) Marketing
13 5 (0.48%) Electronics
14 4 (0.38%) Back Office
14 4 (0.38%) Pharmaceutical
15 2 (0.19%) Front Office
15 2 (0.19%) Games
Job Titles
1 277 (26.36%) Analyst
2 134 (12.75%) Service Analyst
3 110 (10.47%) Service Desk Analyst
4 97 (9.23%) Support Engineer
5 76 (7.23%) Service Manager
6 70 (6.66%) Network Engineer
7 58 (5.52%) Developer
8 48 (4.57%) Support Analyst
9 45 (4.28%) IT Analyst
10 44 (4.19%) IT Support
11 37 (3.52%) Applications Support
11 37 (3.52%) Desktop Support
12 36 (3.43%) Consultant
13 35 (3.33%) 1st Line Support
14 34 (3.24%) 1st Line Service Desk Analyst
15 33 (3.14%) Incident Manager
16 32 (3.04%) Delivery Manager
17 31 (2.95%) Service Desk Support
18 30 (2.85%) Architect
18 30 (2.85%) Infrastructure Engineer
Libraries, Frameworks & Software Standards
1 38 (3.62%) Web Services
2 27 (2.57%) XML
3 16 (1.52%) CSS
3 16 (1.52%) HTML
3 16 (1.52%) React
3 16 (1.52%) SAML
4 14 (1.33%) Node.js
5 12 (1.14%) Middleware
5 12 (1.14%) XML Schema
6 11 (1.05%) Jest
6 11 (1.05%) JSON
7 10 (0.95%) SOAP
8 9 (0.86%) JMX
9 8 (0.76%) REST
10 7 (0.67%) Ajax
10 7 (0.67%) jQuery
10 7 (0.67%) Vue.js
11 6 (0.57%) AngularJS
11 6 (0.57%) Elastic Stack
11 6 (0.57%) RESTful
Miscellaneous
1 85 (8.09%) Management Information System
2 82 (7.80%) Analytical Skills
3 57 (5.42%) Data Centre
4 45 (4.28%) Self-Motivation
5 26 (2.47%) Driving Licence
6 25 (2.38%) CMDB
7 22 (2.09%) NHS
8 20 (1.90%) Blackberry
8 20 (1.90%) Clustering
9 19 (1.81%) Video Conferencing
10 17 (1.62%) User Experience
11 14 (1.33%) Cyberthreat
12 11 (1.05%) Data Structures
12 11 (1.05%) Linux Command Line
12 11 (1.05%) PKI
13 10 (0.95%) Security Operations Centre
14 9 (0.86%) EMC VNX
14 9 (0.86%) Enterprise Cloud
14 9 (0.86%) Smartphone
14 9 (0.86%) VxBlock/Vblock
Operating Systems
1 340 (32.35%) Windows
2 140 (13.32%) Windows 10
3 106 (10.09%) Windows 7
4 100 (9.51%) Linux
5 78 (7.42%) Windows Server
6 59 (5.61%) Unix
7 58 (5.52%) Windows Server 2008
7 58 (5.52%) Windows Server 2012
8 44 (4.19%) Android
9 28 (2.66%) Apple iOS
10 26 (2.47%) Windows Server 2003
11 18 (1.71%) Red Hat Enterprise Linux
12 17 (1.62%) Windows 8
13 15 (1.43%) Windows XP
14 12 (1.14%) Solaris
15 7 (0.67%) Mac OS
15 7 (0.67%) OpenVMS
15 7 (0.67%) Windows 2000
16 6 (0.57%) Mac OS X
17 5 (0.48%) zOS
Processes & Methodologies
1 419 (39.87%) ITIL
2 218 (20.74%) Service Management
3 191 (18.17%) Problem Management
4 190 (18.08%) Change Management
5 154 (14.65%) Agile Software Development
6 140 (13.32%) Problem-Solving
7 131 (12.46%) Service Delivery
8 112 (10.66%) ITSM
9 89 (8.47%) Migration
10 76 (7.23%) Information Security
11 64 (6.09%) Root Cause Analysis
12 58 (5.52%) Stakeholder Management
13 57 (5.42%) DevOps
14 48 (4.57%) Process Improvement
15 46 (4.38%) Business Continuity
15 46 (4.38%) Cybersecurity
15 46 (4.38%) Risk Management
16 45 (4.28%) Release Management
17 44 (4.19%) Continuous Improvement
18 42 (4.00%) SDLC
Programming Languages
1 101 (9.61%) SQL
2 49 (4.66%) Java
2 49 (4.66%) PowerShell
3 48 (4.57%) Python
4 36 (3.43%) JavaScript
5 20 (1.90%) C
6 18 (1.71%) Perl
7 16 (1.52%) Bash Shell
7 16 (1.52%) C++
8 14 (1.33%) Ruby
9 13 (1.24%) PL/SQL
10 12 (1.14%) PHP
10 12 (1.14%) Shell Script
11 7 (0.67%) Fortran
12 6 (0.57%) C#
12 6 (0.57%) VC++
13 5 (0.48%) ActionScript
13 5 (0.48%) ActionScript 2.0
13 5 (0.48%) JCL
14 4 (0.38%) ES6
Qualifications
1 197 (18.74%) Security Cleared
2 134 (12.75%) SC Cleared
3 60 (5.71%) Cisco Certification
4 47 (4.47%) CCNA
5 37 (3.52%) DV Cleared
6 34 (3.24%) ITIL Certification
7 33 (3.14%) Degree
8 31 (2.95%) CISSP
8 31 (2.95%) Microsoft Certification
9 25 (2.38%) ITIL Foundation Certificate
10 23 (2.19%) CCNP
11 19 (1.81%) CISM
12 15 (1.43%) MCP
13 13 (1.24%) CISA
14 11 (1.05%) CCENT
15 10 (0.95%) CISMP
16 9 (0.86%) AWS Certification
16 9 (0.86%) ISO 27001 Lead Implementer
16 9 (0.86%) ISSMP
16 9 (0.86%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 199 (18.93%) SLA
2 31 (2.95%) ISO/IEC 27001
3 23 (2.19%) QA
4 17 (1.62%) NIST
5 16 (1.52%) Data Quality
6 14 (1.33%) PCI DSS
7 13 (1.24%) GDPR
8 12 (1.14%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
9 5 (0.48%) Sarbanes-Oxley
10 4 (0.38%) COBIT
10 4 (0.38%) HMG Security Policy Framework
11 3 (0.29%) GPG13
11 3 (0.29%) ISO/IEC 20000
11 3 (0.29%) NCSC
12 2 (0.19%) Cyber Essentials
12 2 (0.19%) GAMP
12 2 (0.19%) ISO 22301
12 2 (0.19%) JSP 440
12 2 (0.19%) PMO
12 2 (0.19%) RMADS
System Software
1 201 (19.12%) Active Directory
2 44 (4.19%) VMware Infrastructure
3 23 (2.19%) Docker
4 22 (2.09%) VMware ESXi
5 20 (1.90%) Hyper-V
6 17 (1.62%) vSphere
7 15 (1.43%) Virtual Machines
8 11 (1.05%) BitLocker
9 10 (0.95%) XenApp
10 9 (0.86%) VMware NSX
11 8 (0.76%) Citrix Hypervisor
11 8 (0.76%) Firmware
12 7 (0.67%) EMC RecoverPoint
13 6 (0.57%) Virtual Desktop
13 6 (0.57%) XenDesktop
14 4 (0.38%) vCloud
15 3 (0.29%) Microsoft App-V
15 3 (0.29%) Oracle RAC
16 2 (0.19%) NFS
16 2 (0.19%) ProxySG
Systems Management
1 101 (9.61%) SCCM
2 22 (2.09%) SCOM
3 14 (1.33%) Microsoft Intune
4 13 (1.24%) Kubernetes
5 12 (1.14%) Systems Management Server (SMS)
6 11 (1.05%) Opscode Chef
7 10 (0.95%) Ansible
7 10 (0.95%) ITRS Geneos
7 10 (0.95%) Oracle RMAN
8 9 (0.86%) AirWatch
8 9 (0.86%) Puppet
8 9 (0.86%) Suricata
9 8 (0.76%) Grafana
9 8 (0.76%) NetBackup
10 6 (0.57%) Cisco CUCM
10 6 (0.57%) FortiGate
10 6 (0.57%) Nagios
10 6 (0.57%) Norton AntiVirus
10 6 (0.57%) QRadar
10 6 (0.57%) vCenter Server
Vendors
1 268 (25.50%) Microsoft
2 117 (11.13%) Cisco
3 82 (7.80%) VMware
4 78 (7.42%) Citrix
5 67 (6.37%) Remedy
6 65 (6.18%) ServiceNow
7 58 (5.52%) HP
8 57 (5.42%) Oracle
9 36 (3.43%) Splunk
10 25 (2.38%) IBM
11 23 (2.19%) BMC
11 23 (2.19%) Symantec
12 21 (2.00%) Dell
12 21 (2.00%) SAP
13 19 (1.81%) EMC
13 19 (1.81%) iManage
13 19 (1.81%) Lotus
14 18 (1.71%) Adobe
14 18 (1.71%) LexisNexis
15 17 (1.62%) Apple