Period
to 19 November 2017

The following table provides summary statistics for contract job vacancies with a requirement for Incident Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Incident Management over the 6 months to 19 November 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Incident Management
UK
6 months to
19 Nov 2017
Same period 2016 Same period 2015
Rank 230 214 201
Rank change year-on-year -16 -13 +11
Contract jobs citing Incident Management 1152 1321 1412
As % of all contract IT jobs advertised in the UK 1.14% 1.26% 1.23%
As % of the Processes & Methodologies category 1.34% 1.50% 1.51%
Number of daily rates quoted 686 764 674
UK median daily rate £375 £335 £373
Median daily rate % change year-on-year +11.94% -10.07% +14.62%
10th Percentile £128 £138 £140
90th Percentile £575 £538 £538
UK excluding London median daily rate £345 £300 £333
% change year-on-year +15.00% -9.77% +9.92%
Number of hourly rates quoted 91 127 175
UK median hourly rate £14.00 £16.50 £17.33
Median hourly rate % change year-on-year -15.15% -4.79% +5.03%
10th Percentile £10.00 £11.15 £11.50
90th Percentile £25.00 £28.00 £40.19
UK excluding London median hourly rate £13.75 £16.50 £16.50
% change year-on-year -16.67% - -

Incident Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Contract vacancies with a requirement for process or methodology skills 85705 87976 93705
As % of all contract IT jobs advertised in the UK 84.52% 83.91% 81.76%
Number of daily rates quoted 57093 58207 60721
UK median daily rate £450 £425 £413
Median daily rate % change year-on-year +5.88% +3.03% +3.13%
10th Percentile £281 £263 £263
90th Percentile £630 £600 £600
UK excluding London median daily rate £400 £400 £385
% change year-on-year - +3.90% +2.67%
Number of hourly rates quoted 2022 2335 2744
UK median hourly rate £23.32 £24.00 £22.50
Median hourly rate % change year-on-year -2.83% +6.67% +18.42%
10th Percentile £11.35 £11.32 £11.50
90th Percentile £49.75 £48.75 £47.71
UK excluding London median hourly rate £24.00 £24.37 £23.75
% change year-on-year -1.50% +2.59% +18.75%

Incident Management
Job Vacancy Trend

Job postings citing Incident Management as a percentage of all IT jobs advertised.

Job vacancy trend for Incident Management in the UK

Incident Management
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Incident Management.

Contractor daily rate trend for Incident Management in the UK

Incident Management
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Incident Management over the 6 months to 19 November 2017.

Contractor daily rate histogram for Incident Management in the UK

Incident Management
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Incident Management.

Contractor hourly rate trend for Incident Management in the UK

Incident Management
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing Incident Management over the 6 months to 19 November 2017.

Contractor hourly rate histogram for Incident Management in the UK

Incident Management
Top 16 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Incident Management within the UK over the 6 months to 19 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -29 1052 £379 +12.22% 102
UK excluding London -15 748 £345 +15.00% 72
London -33 371 £450 +5.88% 36
South East -9 240 £350 +27.27% 19
North of England -27 158 £413 +39.83% 15
Midlands +30 142 £325 -13.33% 14
North West +22 82 £335 +3.08% 5
West Midlands +26 79 £324 -18.04% 8
East of England -41 72 £370 +13.85% 10
South West 0 68 £333 +10.83% 8
East Midlands +22 61 £345 +67.27% 6
Yorkshire +15 55 £488 +12.46% 9
Scotland +9 52 £210 -22.22% 4
North East -28 21 £340 +21.43% 1
Wales +15 14 £180 -56.36% 2
Northern Ireland -50 4 £208 +157.76%

For the 6 months to 19 November 2017, IT contractor jobs citing Incident Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads with a requirement for Incident Management.

1 458 (39.76%) ITIL
2 347 (30.12%) Windows
3 280 (24.31%) Microsoft
4 226 (19.62%) Service Management
5 220 (19.10%) Active Directory
6 219 (19.01%) Problem Management
7 211 (18.32%) Finance
8 183 (15.89%) Change Management
9 151 (13.11%) SQL
10 150 (13.02%) Security Cleared
11 147 (12.76%) SLA
12 140 (12.15%) Analytical Skills
13 125 (10.85%) Management Information System
14 124 (10.76%) Microsoft Office
15 121 (10.50%) Information Security
16 119 (10.33%) VMware
16 119 (10.33%) Service Delivery
17 109 (9.46%) Windows Server
18 107 (9.29%) ITSM
19 106 (9.20%) Linux
20 104 (9.03%) SC Cleared
21 98 (8.51%) Project Management
22 96 (8.33%) Banking
23 95 (8.25%) Agile Software Development
24 92 (7.99%) Cisco
25 91 (7.90%) Citrix
25 91 (7.90%) Windows 7
26 84 (7.29%) DNS
26 84 (7.29%) Office 365
27 83 (7.20%) HP

Incident Management
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 68 (5.90%) MS Exchange
2 55 (4.77%) SharePoint
3 33 (2.86%) Exchange Server 2010
4 20 (1.74%) IIS
5 18 (1.56%) Tomcat
6 16 (1.39%) CMS
6 16 (1.39%) Exchange Server 2013
7 14 (1.22%) Blackberry Enterprise Server
7 14 (1.22%) Skype for Business
8 13 (1.13%) Apache
9 12 (1.04%) Confluence
9 12 (1.04%) IBM Notes
10 9 (0.78%) SAS
11 6 (0.52%) WebSphere
12 5 (0.43%) JBoss
13 4 (0.35%) Exchange Server 2003
13 4 (0.35%) Exchange Server 2007
14 3 (0.26%) Drupal
14 3 (0.26%) SharePoint Server
14 3 (0.26%) WildFly
Applications
1 124 (10.76%) Microsoft Office
2 45 (3.91%) Microsoft Excel
3 27 (2.34%) Microsoft PowerPoint
4 10 (0.87%) MS Visio
5 6 (0.52%) Microsoft Project
6 2 (0.17%) Acrobat
6 2 (0.17%) FileZilla
6 2 (0.17%) Spreadsheet
7 1 (0.087%) AutoCAD
7 1 (0.087%) Revit
Business Applications
1 26 (2.26%) Remedy ITSM
2 11 (0.95%) ION MarketView
3 5 (0.43%) Payment Gateway
4 3 (0.26%) Bloomberg TOMS
4 3 (0.26%) Dynamics CRM
4 3 (0.26%) SAP HCM
4 3 (0.26%) thinkFolio
5 2 (0.17%) assyst
6 1 (0.087%) Oracle Applications
6 1 (0.087%) Oracle EBS
6 1 (0.087%) Oracle EBS R12
6 1 (0.087%) Oracle Retail
6 1 (0.087%) SAP FI
6 1 (0.087%) SAP GRC
6 1 (0.087%) SAP Oil and Gas
6 1 (0.087%) SAP SD
6 1 (0.087%) Summit
Cloud Services
1 84 (7.29%) Office 365
2 45 (3.91%) Microsoft Azure
3 41 (3.56%) Amazon AWS
4 7 (0.61%) Google Drive
4 7 (0.61%) SaaS
5 6 (0.52%) IaaS
5 6 (0.52%) Mimecast
5 6 (0.52%) PaaS
6 3 (0.26%) Azure Active Directory
6 3 (0.26%) Cloud Computing
7 2 (0.17%) Amazon EC2
7 2 (0.17%) G Suite
7 2 (0.17%) npm
7 2 (0.17%) OneDrive
7 2 (0.17%) Virtual Private Cloud
8 1 (0.087%) Adobe Creative Cloud
8 1 (0.087%) GitHub
8 1 (0.087%) Google Analytics
8 1 (0.087%) OpenShift
Communications & Networking
1 84 (7.29%) DNS
2 81 (7.03%) TCP/IP
3 80 (6.94%) Firewall
4 59 (5.12%) DHCP
5 52 (4.51%) WAN
6 49 (4.25%) LAN
7 48 (4.17%) Internet
8 39 (3.39%) VPN
9 38 (3.30%) Network Security
10 37 (3.21%) SAN
11 34 (2.95%) Remote Desktop
12 26 (2.26%) VoIP
13 24 (2.08%) Intrusion Detection
14 20 (1.74%) IP Telephony
14 20 (1.74%) LDAP
14 20 (1.74%) Wireless
15 16 (1.39%) Cisco ASA
16 14 (1.22%) IPsec
17 13 (1.13%) NAS
17 13 (1.13%) Skype
Database & Business Intelligence
1 47 (4.08%) SQL Server
2 21 (1.82%) MySQL
3 17 (1.48%) Data Warehouse
4 15 (1.30%) SQL Server 2008
5 13 (1.13%) Relational Database
6 12 (1.04%) Oracle Database
7 11 (0.95%) PostgreSQL
8 10 (0.87%) RDBMS
8 10 (0.87%) SQL Server 2012
9 9 (0.78%) DB2
10 8 (0.69%) NoSQL
10 8 (0.69%) TimesTen
11 7 (0.61%) Geospatial Data
11 7 (0.61%) SQL Server Integration Services
12 6 (0.52%) Big Data
12 6 (0.52%) Hadoop
12 6 (0.52%) SQL Server 2014
12 6 (0.52%) SQL Server Reporting Services
13 5 (0.43%) SQL Server 2005
13 5 (0.43%) SQL Server Analysis Services
Development Applications
1 58 (5.03%) JIRA
2 18 (1.56%) Git (software)
3 6 (0.52%) Subversion
4 5 (0.43%) Jenkins
4 5 (0.43%) Team Foundation Server
5 4 (0.35%) Maven
5 4 (0.35%) Metasploit
5 4 (0.35%) TeamCity
6 3 (0.26%) Ant
6 3 (0.26%) Artifactory
6 3 (0.26%) IBM UrbanCode
6 3 (0.26%) IDA Disassembler
6 3 (0.26%) MSBuild
6 3 (0.26%) OllyDbg
7 2 (0.17%) Bitbucket
7 2 (0.17%) Bower
7 2 (0.17%) Chocolatey
7 2 (0.17%) Octopus Deploy
7 2 (0.17%) TestRail
7 2 (0.17%) Travis CI
General
1 211 (18.32%) Finance
2 96 (8.33%) Banking
3 48 (4.17%) Telecoms
4 40 (3.47%) Retail
5 16 (1.39%) Legal
6 13 (1.13%) Investment Banking
7 12 (1.04%) Front Office
7 12 (1.04%) Manufacturing
8 11 (0.95%) Publishing
9 10 (0.87%) Financial Institution
10 9 (0.78%) Advertising
10 9 (0.78%) Back Office
11 8 (0.69%) Marketing
12 6 (0.52%) Billing
13 5 (0.43%) Games
13 5 (0.43%) Military
14 4 (0.35%) Electronics
14 4 (0.35%) Law
15 3 (0.26%) Aerospace
15 3 (0.26%) Online Betting
Job Titles
1 339 (29.43%) Analyst
2 87 (7.55%) Service Manager
3 85 (7.38%) Service Analyst
4 81 (7.03%) Support Analyst
5 76 (6.60%) Service Desk Analyst
6 75 (6.51%) Support Engineer
7 60 (5.21%) Incident Manager
8 53 (4.60%) Applications Support
9 50 (4.34%) Developer
10 49 (4.25%) Business Analyst
11 47 (4.08%) 2nd Line Support
11 47 (4.08%) Security Analyst
12 46 (3.99%) Administrator
13 42 (3.65%) Desktop Support
14 38 (3.30%) Consultant
14 38 (3.30%) IT Analyst
15 37 (3.21%) 1st Line Support
16 36 (3.13%) Services Delivery Manager
17 34 (2.95%) Delivery Manager
18 30 (2.60%) Security Engineer
Libraries, Frameworks & Software Standards
1 29 (2.52%) Web Services
2 23 (2.00%) HTML
3 14 (1.22%) .NET
3 14 (1.22%) XML
4 13 (1.13%) CSS
5 11 (0.95%) REST
5 11 (0.95%) SOAP
6 8 (0.69%) AngularJS
7 7 (0.61%) Middleware
8 6 (0.52%) Java EE
8 6 (0.52%) Node.js
9 5 (0.43%) J2EE
9 5 (0.43%) TIBCO EMS
10 4 (0.35%) Ajax
10 4 (0.35%) ASP.NET
10 4 (0.35%) FIX Protocol
10 4 (0.35%) HTML5
10 4 (0.35%) React
11 3 (0.26%) MDX
12 2 (0.17%) WCF
Miscellaneous
1 140 (12.15%) Analytical Skills
2 125 (10.85%) Management Information System
3 71 (6.16%) Data Centre
4 36 (3.13%) Cyberthreat
5 32 (2.78%) Computer Science
5 32 (2.78%) PKI
6 30 (2.60%) Blackberry
6 30 (2.60%) CMDB
6 30 (2.60%) Smartphone
7 20 (1.74%) Security Operations Centre
8 18 (1.56%) Distributed Denial-of-Service
9 17 (1.48%) PDA
10 16 (1.39%) Algorithms
11 13 (1.13%) NHS
11 13 (1.13%) Video Conferencing
12 12 (1.04%) Virtual Team
13 10 (0.87%) Enterprise Software
13 10 (0.87%) Fixed Income
13 10 (0.87%) Microsoft Licensing
13 10 (0.87%) Replication
Operating Systems
1 347 (30.12%) Windows
2 109 (9.46%) Windows Server
3 106 (9.20%) Linux
4 91 (7.90%) Windows 7
5 74 (6.42%) Unix
6 56 (4.86%) Windows Server 2012
7 52 (4.51%) Windows Server 2008
8 39 (3.39%) Windows Server 2003
9 30 (2.60%) Windows 10
10 24 (2.08%) Apple iOS
11 20 (1.74%) Android
12 19 (1.65%) Windows XP
13 15 (1.30%) Windows 8
14 13 (1.13%) Red Hat Enterprise Linux
15 10 (0.87%) Solaris
16 9 (0.78%) VMS
17 8 (0.69%) Mac OS
18 6 (0.52%) Mac OS X
18 6 (0.52%) Windows 2000
19 5 (0.43%) AIX
Processes & Methodologies
1 458 (39.76%) ITIL
2 226 (19.62%) Service Management
3 219 (19.01%) Problem Management
4 183 (15.89%) Change Management
5 121 (10.50%) Information Security
6 119 (10.33%) Service Delivery
7 107 (9.29%) ITSM
8 98 (8.51%) Project Management
9 95 (8.25%) Agile Software Development
10 80 (6.94%) Cybersecurity
10 80 (6.94%) Root Cause Analysis
11 69 (5.99%) ITIL V3
12 65 (5.64%) Continuous Improvement
13 63 (5.47%) SIEM
14 61 (5.30%) Migration
15 59 (5.12%) Disaster Recovery
16 57 (4.95%) Configuration Management
17 56 (4.86%) Stakeholder Management
18 55 (4.77%) Release Management
19 51 (4.43%) Risk Management
Programming Languages
1 151 (13.11%) SQL
2 56 (4.86%) PowerShell
2 56 (4.86%) Python
3 52 (4.51%) Perl
4 43 (3.73%) Java
5 21 (1.82%) JavaScript
5 21 (1.82%) PHP
6 19 (1.65%) Ruby
7 17 (1.48%) Bash Shell
8 16 (1.39%) C#
8 16 (1.39%) T-SQL
9 15 (1.30%) C++
10 14 (1.22%) Shell Script
11 9 (0.78%) C
11 9 (0.78%) Korn
12 8 (0.69%) AWK
12 8 (0.69%) sed
13 7 (0.61%) Go
13 7 (0.61%) VB
13 7 (0.61%) VBScript
Qualifications
1 150 (13.02%) Security Cleared
2 104 (9.03%) SC Cleared
3 75 (6.51%) Degree
4 72 (6.25%) Microsoft Certification
5 65 (5.64%) CISSP
6 56 (4.86%) Cisco Certification
7 44 (3.82%) ITIL Certification
8 39 (3.39%) CCNA
8 39 (3.39%) CISM
9 35 (3.04%) DV Cleared
10 27 (2.34%) MCSE
11 22 (1.91%) CEH
12 21 (1.82%) MCP
12 21 (1.82%) VMware Certified Professional (VCP)
13 19 (1.65%) CCNP
14 17 (1.48%) CRISC
14 17 (1.48%) MCDST
15 15 (1.30%) BPSS Clearance
15 15 (1.30%) CISA
15 15 (1.30%) Computer Science Degree
Quality Assurance & Compliance
1 147 (12.76%) SLA
2 51 (4.43%) ISO/IEC 27001
3 40 (3.47%) PCI DSS
4 23 (2.00%) COBIT
4 23 (2.00%) GDPR
5 19 (1.65%) QA
6 14 (1.22%) Disclosure Scotland
6 14 (1.22%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
6 14 (1.22%) PMO
7 11 (0.95%) Sarbanes-Oxley
8 6 (0.52%) HMG Security Policy Framework
9 4 (0.35%) Data Quality
9 4 (0.35%) ISO 31000
9 4 (0.35%) ISO/IEC 20000
9 4 (0.35%) MiFID
10 3 (0.26%) RMADS
11 2 (0.17%) BS7799
11 2 (0.17%) ISO 22301
12 1 (0.087%) SEPA
System Software
1 220 (19.10%) Active Directory
2 74 (6.42%) VMware Infrastructure
3 47 (4.08%) Hyper-V
4 30 (2.60%) VMware ESXi
5 24 (2.08%) vSphere
6 12 (1.04%) Microsoft App-V
7 10 (0.87%) XenApp
8 6 (0.52%) Virtual Desktop
9 5 (0.43%) XenDesktop
10 4 (0.35%) BitLocker
10 4 (0.35%) iptables
10 4 (0.35%) ProxySG
11 3 (0.26%) Docker
11 3 (0.26%) VirtualBox
12 2 (0.17%) DFS Replication
12 2 (0.17%) ISA Server
12 2 (0.17%) Oracle RAC
12 2 (0.17%) Snort
12 2 (0.17%) VMware Workstation
12 2 (0.17%) Xen
Systems Management
1 59 (5.12%) SCCM
2 18 (1.56%) NetBackup
3 16 (1.39%) Ansible
4 13 (1.13%) Systems Management Server (SMS)
5 12 (1.04%) SCOM
6 9 (0.78%) Backup Exec
6 9 (0.78%) Netcool
7 7 (0.61%) Host Intrusion Detection System
7 7 (0.61%) MOM
7 7 (0.61%) Puppet
7 7 (0.61%) Tivoli
8 6 (0.52%) AirWatch
8 6 (0.52%) CSIRT
8 6 (0.52%) HP Quality Center
8 6 (0.52%) Opscode Chef
8 6 (0.52%) WSUS
9 5 (0.43%) McAfee ePO
9 5 (0.43%) Tivoli Storage Manager
10 4 (0.35%) Cisco Prime
10 4 (0.35%) OpenView
Vendors
1 280 (24.31%) Microsoft
2 119 (10.33%) VMware
3 92 (7.99%) Cisco
4 91 (7.90%) Citrix
5 83 (7.20%) HP
6 74 (6.42%) ServiceNow
7 58 (5.03%) Oracle
8 57 (4.95%) Remedy
9 54 (4.69%) Splunk
10 38 (3.30%) NetApp
11 32 (2.78%) IBM
12 25 (2.17%) Symantec
13 23 (2.00%) SAP
14 22 (1.91%) ArcSight
15 20 (1.74%) Apple
15 20 (1.74%) CA
16 19 (1.65%) Dell
16 19 (1.65%) Google
17 17 (1.48%) BMC
18 16 (1.39%) AppDynamics