Incident Management Contracts

Incident Management
UK

The table below provides summary statistics for contract job vacancies requiring Incident Management skills. It includes a benchmarking guide to the contractor rates offered in vacancies that cited Incident Management over the 6 months leading up to 1 May 2025, comparing them to the same period in the previous two years.

6 months to
1 May 2025
Same period 2024 Same period 2023
Rank 153 153 143
Rank change year-on-year 0 -10 +73
Contract jobs citing Incident Management 542 668 1,121
As % of all contract jobs advertised in the UK 1.85% 1.53% 1.88%
As % of the Processes & Methodologies category 2.04% 1.78% 2.09%
Number of daily rates quoted 318 359 727
10th Percentile £200 £200 £231
25th Percentile £350 £325 £350
Median daily rate (50th Percentile) £500 £510 £500
Median % change year-on-year -1.96% +2.00% +5.26%
75th Percentile £588 £600 £638
90th Percentile £650 £700 £700
UK excluding London median daily rate £500 £506 £450
% change year-on-year -1.19% +12.44% +5.88%
Number of hourly rates quoted 76 132 117
10th Percentile £14.84 - -
25th Percentile £14.99 £14.16 £13.41
Median hourly rate £16.30 £16.30 £19.81
Median % change year-on-year - -17.72% +27.81%
75th Percentile £24.66 £21.46 £22.63
90th Percentile £70.00 £40.00 £45.05
UK excluding London median hourly rate £16.23 £15.94 £19.81
% change year-on-year +1.85% -19.56% +27.81%

All Process and Methodology Skills
UK

Incident Management falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills.

Contract vacancies with a requirement for process or methodology skills 26,594 37,597 53,655
As % of all contract IT jobs advertised in the UK 90.84% 86.31% 89.91%
Number of daily rates quoted 17,149 24,227 37,238
10th Percentile £308 £300 £325
25th Percentile £413 £413 £438
Median daily rate (50th Percentile) £520 £525 £550
Median % change year-on-year -0.95% -4.55% +4.76%
75th Percentile £630 £638 £650
90th Percentile £743 £750 £750
UK excluding London median daily rate £483 £500 £500
% change year-on-year -3.50% - +5.26%
Number of hourly rates quoted 1,071 2,443 1,746
10th Percentile £14.41 £12.75 £11.00
25th Percentile £18.21 £16.00 £16.25
Median hourly rate £29.00 £35.65 £37.30
Median % change year-on-year -18.65% -4.42% +49.20%
75th Percentile £60.38 £59.98 £65.00
90th Percentile £75.00 £72.50 £75.00
UK excluding London median hourly rate £27.50 £37.34 £36.00
% change year-on-year -26.35% +3.72% +80.00%

Incident Management
Job Vacancy Trend

Job postings citing Incident Management as a proportion of all IT jobs advertised.

Job vacancy trend for Incident Management in the UK

Incident Management
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing Incident Management.

Daily rate trend for Incident Management in the UK

Incident Management
Daily Rate Histogram

Daily rate distribution for jobs citing Incident Management over the 6 months to 1 May 2025.

Daily rate histogram for Incident Management in the UK

Incident Management
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing Incident Management.

Hourly rate trend for Incident Management in the UK

Incident Management
Hourly Rate Histogram

Hourly rate distribution of jobs citing Incident Management over the 6 months to 1 May 2025.

Hourly rate histogram for Incident Management in the UK

Incident Management
Top 17 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Incident Management within the UK over the 6 months to 1 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
England 0 473 £500 - 433
UK excluding London +4 323 £500 -1.19% 303
London +16 171 £488 -2.50% 191
Work from Home +28 137 £500 -1.96% 177
North of England +19 82 £422 -22.07% 86
East of England +15 82 £550 +82.57% 25
South East +8 59 £450 -8.16% 105
South West +13 44 £525 +0.96% 35
Yorkshire +8 40 £450 -22.68% 33
North West +13 38 £418 -20.38% 43
Scotland +12 26 £513 -0.49% 26
Midlands -26 20 £588 +34.29% 32
West Midlands -34 18 £588 +34.29% 20
North East - 9 £375 - 12
Wales +8 8 £190 - 1
Northern Ireland -10 4 £160 - 4
East Midlands - 2 £425 - 12

Incident Management
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 21 (3.87%) Confluence
2 18 (3.32%) SharePoint
3 14 (2.58%) Microsoft Exchange
4 11 (2.03%) IIS
5 4 (0.74%) WebSphere
6 3 (0.55%) SharePoint 2010
7 2 (0.37%) CICS
7 2 (0.37%) CMS
7 2 (0.37%) JBoss
7 2 (0.37%) WebSphere Application Server
8 1 (0.18%) Apache Airflow
8 1 (0.18%) Appian
8 1 (0.18%) NetWeaver
8 1 (0.18%) OpenStack
Applications
1 67 (12.36%) Microsoft Excel
2 57 (10.52%) Microsoft PowerPoint
3 41 (7.56%) Microsoft Office
4 3 (0.55%) InfoPath
Business Applications
1 8 (1.48%) Kondor
2 6 (1.11%) Remedy ITSM
3 3 (0.55%) SAP HCM
3 3 (0.55%) SAP Payroll
3 3 (0.55%) SAP S/4HANA
4 2 (0.37%) Oracle Applications
4 2 (0.37%) Workday HCM
5 1 (0.18%) Dynamics CRM
5 1 (0.18%) Oracle EBS
5 1 (0.18%) Salesforce CRM
5 1 (0.18%) SAP BPC
5 1 (0.18%) SAP MM
Cloud Services
1 93 (17.16%) Microsoft 365
2 86 (15.87%) Azure
3 70 (12.92%) AWS
4 30 (5.54%) Entra ID
5 16 (2.95%) GCP
6 14 (2.58%) IaaS
7 11 (2.03%) Azure DevOps
7 11 (2.03%) GitHub
8 10 (1.85%) Azure Monitor
8 10 (1.85%) GitHub Actions
8 10 (1.85%) Power Platform
9 9 (1.66%) AWS CloudFormation
9 9 (1.66%) SaaS
10 8 (1.48%) OneDrive
10 8 (1.48%) OpenShift
11 7 (1.29%) Amazon CloudWatch
11 7 (1.29%) Datadog
12 6 (1.11%) Serverless
13 5 (0.92%) Azure Sentinel
13 5 (0.92%) Power Automate
Communications & Networking
1 41 (7.56%) Firewall
2 34 (6.27%) Wi-Fi
3 30 (5.54%) DNS
4 28 (5.17%) DHCP
4 28 (5.17%) TCP/IP
5 20 (3.69%) VPN
6 18 (3.32%) WAN
7 17 (3.14%) HTTP
8 16 (2.95%) LAN
9 10 (1.85%) Network Security
10 9 (1.66%) Wireless
11 7 (1.29%) SAN
12 6 (1.11%) BGP
13 5 (0.92%) Cisco Nexus
14 4 (0.74%) Cisco ASA
14 4 (0.74%) Internet
14 4 (0.74%) NAS
14 4 (0.74%) SMTP
15 3 (0.55%) Cisco IOS
15 3 (0.55%) Wireshark
Database & Business Intelligence
1 16 (2.95%) SQL Server
2 9 (1.66%) PostgreSQL
2 9 (1.66%) SAP HANA
3 7 (1.29%) DB2
4 6 (1.11%) Power BI
5 5 (0.92%) Amazon RDS
5 5 (0.92%) MongoDB
6 4 (0.74%) Amazon Athena
6 4 (0.74%) MySQL
6 4 (0.74%) NoSQL
7 3 (0.55%) Elasticsearch
8 2 (0.37%) Azure SQL Database
8 2 (0.37%) Data Warehouse
8 2 (0.37%) DTS
8 2 (0.37%) DynamoDB
8 2 (0.37%) IMS/DB
8 2 (0.37%) Oracle Exadata
8 2 (0.37%) Oracle Reports
8 2 (0.37%) Sybase ASE
8 2 (0.37%) Tableau
Development Applications
1 31 (5.72%) JIRA
2 16 (2.95%) ScriptRunner
3 12 (2.21%) Jenkins
4 10 (1.85%) Git
5 8 (1.48%) GitLab
6 4 (0.74%) CircleCI
7 2 (0.37%) Cypress.io
7 2 (0.37%) Octopus Deploy
7 2 (0.37%) TeamCity
8 1 (0.18%) Artifactory
8 1 (0.18%) Selenium
8 1 (0.18%) SonarQube
8 1 (0.18%) Subversion
8 1 (0.18%) Vagrant
General
1 201 (37.08%) Social Skills
2 87 (16.05%) Analytical Skills
3 69 (12.73%) Finance
4 51 (9.41%) Public Sector
5 42 (7.75%) Banking
6 27 (4.98%) Inclusion and Diversity
7 20 (3.69%) Retail
8 16 (2.95%) Legal
9 11 (2.03%) German Language
9 11 (2.03%) Organisational Skills
9 11 (2.03%) Telecoms
10 10 (1.85%) Investment Banking
10 10 (1.85%) Military
11 6 (1.11%) Documentation Skills
11 6 (1.11%) Hungarian Language
11 6 (1.11%) Presentation Skills
12 5 (0.92%) Pharmaceutical
13 4 (0.74%) Financial Institution
13 4 (0.74%) Law
13 4 (0.74%) Manufacturing
Job Titles
1 124 (22.88%) Analyst
2 66 (12.18%) Service Analyst
3 58 (10.70%) Service Desk Analyst
4 34 (6.27%) Senior
5 33 (6.09%) Incident Manager
6 29 (5.35%) Consultant
7 28 (5.17%) Support Engineer
8 25 (4.61%) Service Manager
9 21 (3.87%) IT Manager
10 19 (3.51%) Architect
10 19 (3.51%) IT Support
10 19 (3.51%) Lead
10 19 (3.51%) Support Analyst
10 19 (3.51%) Technical Analyst
11 18 (3.32%) Applications Support
11 18 (3.32%) Technical Services Analyst
12 16 (2.95%) IT Analyst
12 16 (2.95%) Network Engineer
13 15 (2.77%) 2nd Line Support
13 15 (2.77%) Infrastructure Engineer
Libraries, Frameworks & Software Standards
1 12 (2.21%) HTML
1 12 (2.21%) Web Services
2 10 (1.85%) Middleware
3 9 (1.66%) Node.js
3 9 (1.66%) XML
4 8 (1.48%) SOAP
5 7 (1.29%) Ajax
5 7 (1.29%) LDAP
5 7 (1.29%) REST
5 7 (1.29%) RESTful
6 6 (1.11%) CSS
7 5 (0.92%) .NET
7 5 (0.92%) Oracle Fusion
8 4 (0.74%) Elastic Stack
8 4 (0.74%) WebSphere MQ
9 3 (0.55%) AngularJS
9 3 (0.55%) ARM Templates
9 3 (0.55%) OAuth
9 3 (0.55%) pytest
9 3 (0.55%) SAP Basis
Miscellaneous
1 39 (7.20%) Management Information System
2 21 (3.87%) CMDB
2 21 (3.87%) Data Centre
3 19 (3.51%) Security Operations Centre
4 16 (2.95%) Smartphone
5 14 (2.58%) iPhone
6 12 (2.21%) Onboarding
6 12 (2.21%) Self-Motivation
7 11 (2.03%) Operational Technology
7 11 (2.03%) Security Posture
8 10 (1.85%) Cloud Native
8 10 (1.85%) Data Protection Act
9 9 (1.66%) SWIFT Messaging Network
10 6 (1.11%) Analytical Mindset
10 6 (1.11%) Cyber Threat
10 6 (1.11%) Distributed Systems
10 6 (1.11%) Driving Licence
10 6 (1.11%) Replication
11 5 (0.92%) Clustering
11 5 (0.92%) Video Conferencing
Operating Systems
1 92 (16.97%) Windows
2 47 (8.67%) Linux
3 26 (4.80%) Windows Server
4 25 (4.61%) Windows 10
5 18 (3.32%) Mac OS
6 17 (3.14%) Apple iOS
7 16 (2.95%) Unix
8 12 (2.21%) Red Hat Enterprise Linux
9 9 (1.66%) Android
10 6 (1.11%) Windows Server 2016
11 5 (0.92%) Solaris
12 4 (0.74%) AIX
12 4 (0.74%) Ubuntu
12 4 (0.74%) Windows 7
12 4 (0.74%) Windows Server 2012
13 3 (0.55%) Mac OS X
13 3 (0.55%) Oracle Linux
13 3 (0.55%) VMS
13 3 (0.55%) Windows Server 2019
14 2 (0.37%) zOS
Processes & Methodologies
1 190 (35.06%) ITIL
2 152 (28.04%) Problem-Solving
3 128 (23.62%) Customer Service
4 107 (19.74%) Service Delivery
5 101 (18.63%) Service Management
6 77 (14.21%) ITSM
7 76 (14.02%) Change Management
8 66 (12.18%) Problem Management
9 65 (11.99%) Agile
10 61 (11.25%) Continuous Improvement
11 57 (10.52%) Root Cause Analysis
12 52 (9.59%) Incident Response
12 52 (9.59%) Mathematics
13 46 (8.49%) DevOps
14 41 (7.56%) Stakeholder Management
15 40 (7.38%) Cybersecurity
16 39 (7.20%) Performance Tuning
17 38 (7.01%) Migration
17 38 (7.01%) Security Operations
18 36 (6.64%) CI/CD
Programming Languages
1 48 (8.86%) Python
2 43 (7.93%) SQL
3 35 (6.46%) PowerShell
4 23 (4.24%) Bash
5 16 (2.95%) Groovy
6 14 (2.58%) Java
7 9 (1.66%) C#
8 8 (1.48%) JavaScript
9 7 (1.29%) Kusto Query Language
10 4 (0.74%) Bicep
10 4 (0.74%) PL/SQL
11 3 (0.55%) COBOL
11 3 (0.55%) Go
11 3 (0.55%) JCL
11 3 (0.55%) Search Processing Language
11 3 (0.55%) TypeScript
12 2 (0.37%) C
12 2 (0.37%) Perl
12 2 (0.37%) REXX
12 2 (0.37%) Shell Script
Qualifications
1 128 (23.62%) Security Cleared
2 106 (19.56%) SC Cleared
3 44 (8.12%) A+ Certification
4 43 (7.93%) Degree
5 42 (7.75%) Microsoft Certification
6 30 (5.54%) DV Cleared
7 29 (5.35%) MCSA
8 13 (2.40%) Cisco Certification
9 11 (2.03%) CISSP
10 10 (1.85%) CCNA
10 10 (1.85%) CCNP
10 10 (1.85%) Computer Science Degree
11 7 (1.29%) CISM
11 7 (1.29%) ITIL Certification
12 6 (1.11%) Network+ Certification
13 5 (0.92%) ITIL Foundation Certificate
13 5 (0.92%) Master's Degree
14 4 (0.74%) BPSS Clearance
14 4 (0.74%) CISA
15 3 (0.55%) MCP
Quality Assurance & Compliance
1 26 (4.80%) SLA
2 14 (2.58%) ISO/IEC 27001
3 12 (2.21%) NIST
4 7 (1.29%) GDPR
4 7 (1.29%) GxP
4 7 (1.29%) JSP 440
5 6 (1.11%) Data Quality
5 6 (1.11%) GRC
5 6 (1.11%) QA
5 6 (1.11%) RMADS
6 4 (0.74%) NCSC
6 4 (0.74%) NIST 800
7 3 (0.55%) Cyber Essentials
7 3 (0.55%) PCI DSS
8 2 (0.37%) Actionable Recommendations
8 2 (0.37%) Disclosure Scotland
9 1 (0.18%) EU AI Act
9 1 (0.18%) HIPAA
9 1 (0.18%) ISO/IEC 27005
9 1 (0.18%) SOC 2
System Software
1 109 (20.11%) Active Directory
2 23 (4.24%) Docker
3 14 (2.58%) VMware Infrastructure
4 8 (1.48%) BitLocker
4 8 (1.48%) Hyper-V
5 7 (1.29%) Virtual Machines
6 3 (0.55%) Firmware
6 3 (0.55%) Oracle RAC
6 3 (0.55%) VMware ESXi
7 2 (0.37%) Virtual Desktop
7 2 (0.37%) VMware NSX
8 1 (0.18%) Ceph
8 1 (0.18%) FreeRADIUS
8 1 (0.18%) iptables
8 1 (0.18%) Veritas Cluster Server
Systems Management
1 35 (6.46%) Terraform
2 26 (4.80%) Kubernetes
3 24 (4.43%) Ansible
4 21 (3.87%) SCCM
5 20 (3.69%) Jamf Pro
6 16 (2.95%) Grafana
7 15 (2.77%) Prometheus
8 14 (2.58%) Microsoft Intune
9 10 (1.85%) Puppet
10 6 (1.11%) Nagios
11 5 (0.92%) AirWatch
12 4 (0.74%) OPNET
12 4 (0.74%) ZABBIX
13 3 (0.55%) CSIRT
13 3 (0.55%) Data Guard
13 3 (0.55%) FortiGate
13 3 (0.55%) SCOrch
13 3 (0.55%) TeamSite
14 2 (0.37%) Failover Clustering
14 2 (0.37%) Microsoft Clustering
Vendors
1 165 (30.44%) Microsoft
2 152 (28.04%) ServiceNow
3 32 (5.90%) Citrix
4 25 (4.61%) VMware
5 20 (3.69%) Apple
5 20 (3.69%) Oracle
5 20 (3.69%) Red Hat
6 19 (3.51%) Splunk
7 18 (3.32%) Atlassian
7 18 (3.32%) Remedy
7 18 (3.32%) SAP
8 14 (2.58%) Cisco
9 11 (2.03%) Salesforce
10 10 (1.85%) Sybase
11 9 (1.66%) IBM
11 9 (1.66%) SolarWinds
12 8 (1.48%) Bloomberg
12 8 (1.48%) Dynatrace
12 8 (1.48%) Refinitiv
13 7 (1.29%) Qualys