Period
to 6 June 2020

The following table provides summary statistics for contract job vacancies with a requirement for Incident Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Incident Management over the 6 months to 6 June 2020 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Incident Management
UK
6 months to
6 Jun 2020
Same period 2019 Same period 2018
Rank 212 241 237
Rank change year-on-year +29 -4 +5
Contract jobs citing Incident Management 541 1,009 1,167
As % of all contract jobs advertised in the UK 1.21% 1.11% 1.16%
As % of the Processes & Methodologies category 1.41% 1.28% 1.34%
Number of daily rates quoted 321 582 681
Median daily rate £425 £418 £388
Median daily rate % change year-on-year +1.80% +7.74% +10.71%
10th Percentile £150 £159 £148
90th Percentile £650 £636 £575
UK excluding London median daily rate £400 £375 £375
% change year-on-year +6.67% - +15.38%
Number of hourly rates quoted 47 90 104
Median hourly rate £17.10 £16.00 £16.00
Median hourly rate % change year-on-year +6.88% - -3.03%
10th Percentile £12.74 £12.60 £12.25
90th Percentile £26.50 £33.40 £28.00
UK excluding London median hourly rate £16.50 £16.00 £15.25
% change year-on-year +3.13% +4.92% -4.69%

Incident Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Contract vacancies with a requirement for process or methodology skills 38,245 79,056 87,309
As % of all contract IT jobs advertised in the UK 85.55% 87.23% 86.92%
Number of daily rates quoted 24,071 51,948 57,516
Median daily rate £475 £475 £450
Median daily rate % change year-on-year - +5.56% +2.86%
10th Percentile £300 £305 £300
90th Percentile £675 £650 £638
UK excluding London median daily rate £450 £438 £420
% change year-on-year +2.86% +4.17% +5.00%
Number of hourly rates quoted 1,330 2,151 2,316
Median hourly rate £30.00 £24.91 £22.00
Median hourly rate % change year-on-year +20.43% +13.23% -12.00%
10th Percentile £12.83 £11.85 £11.17
90th Percentile £55.00 £52.50 £50.00
Median hourly rate £23.00 £24.00 £20.66
% change year-on-year -4.17% +16.19% -17.38%

Incident Management
Job Vacancy Trend

Job postings citing Incident Management as a proportion of all IT jobs advertised.

Job vacancy trend for Incident Management in the UK

Incident Management
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing Incident Management.

Daily rate trend for Incident Management in the UK

Incident Management
Daily Rate Histogram

Daily rate distribution for jobs citing Incident Management over the 6 months to 6 June 2020.

Daily rate histogram for Incident Management in the UK

Incident Management
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing Incident Management.

Hourly rate trend for Incident Management in the UK

Incident Management
Hourly Rate Histogram

Hourly rate distribution of jobs citing Incident Management over the 6 months to 6 June 2020.

Hourly rate histogram for Incident Management in the UK

Incident Management
Top 16 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Incident Management within the UK over the 6 months to 6 June 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +36 475 £436 +2.65% 61
UK excluding London +30 347 £400 +6.67% 46
London +57 173 £430 -14.00% 20
South East +3 88 £400 - 9
North of England +70 80 £350 +12.00% 9
Midlands +53 60 £525 +35.48% 8
West Midlands +69 45 £550 +50.68% 7
North West +64 45 £360 +10.77% 7
South West +11 42 £481 +13.12% 3
Scotland +44 41 £155 -17.33% 3
East of England +35 33 £425 +10.03% 12
Work from Home +32 30 £450 +18.42% 4
Yorkshire +43 28 £325 -7.14%
East Midlands +23 14 £150 -60.00% 1
North East +20 7 £175 -42.62% 2
Northern Ireland +11 7 £160 -52.59%

For the 6 months to 6 June 2020, IT contractor jobs citing Incident Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads with a requirement for Incident Management.

1 166 (30.68%) ITIL
2 138 (25.51%) Microsoft
3 133 (24.58%) Windows
4 117 (21.63%) Change Management
5 113 (20.89%) Security Cleared
6 103 (19.04%) Active Directory
7 94 (17.38%) Linux
8 90 (16.64%) Microsoft Office
9 88 (16.27%) Problem Management
10 83 (15.34%) Problem-Solving
11 75 (13.86%) Service Management
12 70 (12.94%) Management Information System
13 67 (12.38%) SLA
14 64 (11.83%) Finance
15 62 (11.46%) ITSM
16 60 (11.09%) Analytical Skills
17 58 (10.72%) SC Cleared
17 58 (10.72%) Firewall
17 58 (10.72%) Agile Software Development
18 57 (10.54%) Python
19 55 (10.17%) Public Sector
20 54 (9.98%) DV Cleared
21 50 (9.24%) Information Security
22 49 (9.06%) Cybersecurity
23 45 (8.32%) Service Delivery
24 44 (8.13%) DevOps
25 42 (7.76%) Windows 10
25 42 (7.76%) Java
26 41 (7.58%) Oracle
27 40 (7.39%) Cisco

Incident Management
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 30 (5.55%) MS Exchange
2 23 (4.25%) Confluence
3 14 (2.59%) Apache
3 14 (2.59%) IIS
3 14 (2.59%) SharePoint
4 13 (2.40%) Skype for Business
5 11 (2.03%) Exchange Server 2007
6 9 (1.66%) Exchange Server 2003
7 8 (1.48%) Apache Spark
7 8 (1.48%) IBM Notes
8 6 (1.11%) Exchange Server 2010
9 5 (0.92%) Exchange Server 2013
10 4 (0.74%) CMS
10 4 (0.74%) Elasticsearch
10 4 (0.74%) Tomcat
11 3 (0.55%) Appian
11 3 (0.55%) OpenStack
11 3 (0.55%) Red Hat Fuse
12 2 (0.37%) Cloud Foundry
12 2 (0.37%) Oracle SOA Suite
Applications
1 90 (16.64%) Microsoft Office
2 23 (4.25%) Microsoft Excel
3 19 (3.51%) Spreadsheet
4 15 (2.77%) Microsoft PowerPoint
5 13 (2.40%) MS Visio
6 10 (1.85%) Microsoft Project
7 9 (1.66%) Acrobat
8 2 (0.37%) Chatbot
9 1 (0.18%) Camtasia
Business Applications
1 15 (2.77%) Remedy ITSM
2 7 (1.29%) assyst
3 3 (0.55%) ION MarketView
4 2 (0.37%) Dynamics AX
4 2 (0.37%) Endur
4 2 (0.37%) SAP HR
5 1 (0.18%) Oracle EBS
5 1 (0.18%) Oracle ERP
5 1 (0.18%) Salesforce.com CRM
5 1 (0.18%) SAP BPC
5 1 (0.18%) SAP MM
Cloud Services
1 38 (7.02%) Azure
2 35 (6.47%) Office 365
3 28 (5.18%) AWS
4 10 (1.85%) Azure Active Directory
5 9 (1.66%) OneDrive
6 7 (1.29%) Mimecast
6 7 (1.29%) Power Platform
7 5 (0.92%) GCP
7 5 (0.92%) GitHub
7 5 (0.92%) IaaS
7 5 (0.92%) OpenShift
8 4 (0.74%) Serverless
9 3 (0.55%) Amazon CloudWatch
9 3 (0.55%) Amazon GuardDuty
9 3 (0.55%) AWS Lambda
10 2 (0.37%) Power Automate
10 2 (0.37%) SaaS
10 2 (0.37%) Veeva
11 1 (0.18%) PowerApps
11 1 (0.18%) ShareGate
Communications & Networking
1 58 (10.72%) Firewall
2 36 (6.65%) WAN
3 33 (6.10%) Internet
3 33 (6.10%) LAN
4 26 (4.81%) DNS
5 25 (4.62%) VPN
6 23 (4.25%) TCP/IP
7 19 (3.51%) Remote Desktop
8 18 (3.33%) DHCP
9 17 (3.14%) OSPF
10 15 (2.77%) Network Security
11 14 (2.59%) BGP
11 14 (2.59%) Cisco Nexus
11 14 (2.59%) Skype
12 13 (2.40%) EIGRP
12 13 (2.40%) SAN
12 13 (2.40%) VoIP
13 12 (2.22%) Cisco ISE
13 12 (2.22%) DMVPN
14 10 (1.85%) HTTP
Database & Business Intelligence
1 23 (4.25%) SQL Server
2 17 (3.14%) Hadoop
3 13 (2.40%) MySQL
4 12 (2.22%) Apache Accumulo
5 10 (1.85%) Relational Database
6 7 (1.29%) Oracle Database
6 7 (1.29%) Power BI
6 7 (1.29%) QlikView
7 6 (1.11%) PostgreSQL
8 5 (0.92%) Apache Hive
8 5 (0.92%) Big Data
9 4 (0.74%) Data Warehouse
9 4 (0.74%) SQL Server Integration Services
10 3 (0.55%) Amazon Athena
10 3 (0.55%) Amazon Redshift
10 3 (0.55%) Data Mining
10 3 (0.55%) MongoDB
10 3 (0.55%) SAP BW
11 2 (0.37%) SQL Server 2017
11 2 (0.37%) SQL Server Analysis Services
Development Applications
1 30 (5.55%) JIRA
2 20 (3.70%) Jenkins
3 12 (2.22%) Bitbucket
4 4 (0.74%) ERwin
4 4 (0.74%) Git (software)
4 4 (0.74%) Redmine
4 4 (0.74%) Subversion
4 4 (0.74%) Vagrant
5 3 (0.55%) Robot Framework
5 3 (0.55%) Team Foundation Server
5 3 (0.55%) TestRail
6 2 (0.37%) Atlassian Bamboo
6 2 (0.37%) FishEye
7 1 (0.18%) GitLab
7 1 (0.18%) JUnit
7 1 (0.18%) LoadRunner
7 1 (0.18%) ProC
General
1 64 (11.83%) Finance
2 55 (10.17%) Public Sector
3 32 (5.91%) Telecoms
4 27 (4.99%) Banking
5 19 (3.51%) Retail
6 15 (2.77%) Aerospace
7 13 (2.40%) Legal
8 9 (1.66%) Financial Institution
9 8 (1.48%) Marketing
10 6 (1.11%) Investment Banking
10 6 (1.11%) Manufacturing
10 6 (1.11%) Pharmaceutical
11 5 (0.92%) Front Office
12 4 (0.74%) Electronics
12 4 (0.74%) Law
12 4 (0.74%) Military
13 3 (0.55%) German Language
13 3 (0.55%) Italian Language
13 3 (0.55%) Police
14 2 (0.37%) Local Government
Job Titles
1 160 (29.57%) Analyst
2 51 (9.43%) Service Analyst
3 48 (8.87%) Service Desk Analyst
4 41 (7.58%) Security Analyst
4 41 (7.58%) Support Engineer
5 32 (5.91%) IT Analyst
6 31 (5.73%) Support Analyst
7 28 (5.18%) IT Support
7 28 (5.18%) Network Engineer
8 26 (4.81%) Consultant
9 24 (4.44%) Desktop Support
10 21 (3.88%) Incident Manager
11 20 (3.70%) Administrator
12 18 (3.33%) Field Engineer
13 17 (3.14%) Developer
14 15 (2.77%) Infrastructure Engineer
14 15 (2.77%) Security Engineer
15 14 (2.59%) Architect
15 14 (2.59%) Major Incident Manager
15 14 (2.59%) Systems Administrator
Libraries, Frameworks & Software Standards
1 18 (3.33%) Kafka
2 15 (2.77%) Apache NiFi
3 14 (2.59%) HTML
4 11 (2.03%) .NET
4 11 (2.03%) Node.js
5 9 (1.66%) CSS
5 9 (1.66%) Middleware
6 8 (1.48%) AngularJS
6 8 (1.48%) Web Services
7 7 (1.29%) XML
8 6 (1.11%) React
9 5 (0.92%) LAMP
10 4 (0.74%) ASP.NET
10 4 (0.74%) J2EE
10 4 (0.74%) JSON
10 4 (0.74%) LDAP
10 4 (0.74%) LINQ
10 4 (0.74%) Redux
10 4 (0.74%) REST
11 3 (0.55%) SOAP
Miscellaneous
1 70 (12.94%) Management Information System
2 60 (11.09%) Analytical Skills
3 25 (4.62%) Driving Licence
4 23 (4.25%) PKI
5 20 (3.70%) Blackberry
6 17 (3.14%) Data Centre
6 17 (3.14%) Security Operations Centre
7 15 (2.77%) Video Conferencing
8 13 (2.40%) Self-Motivation
9 12 (2.22%) CMDB
10 10 (1.85%) Mobile App
10 10 (1.85%) NHS
11 9 (1.66%) PDA
11 9 (1.66%) Public Cloud
12 8 (1.48%) Client/Server
12 8 (1.48%) Cyberthreat
13 7 (1.29%) Clustering
14 6 (1.11%) CESG
14 6 (1.11%) User Experience
15 5 (0.92%) Enterprise Software
Operating Systems
1 133 (24.58%) Windows
2 94 (17.38%) Linux
3 42 (7.76%) Windows 10
4 33 (6.10%) Windows Server
5 31 (5.73%) Unix
5 31 (5.73%) Windows 7
6 28 (5.18%) Windows Server 2008
7 22 (4.07%) Red Hat Enterprise Linux
8 17 (3.14%) Windows Server 2012
9 16 (2.96%) CentOS
10 14 (2.59%) Windows Server 2003
11 13 (2.40%) Windows XP
12 10 (1.85%) Windows 2000
12 10 (1.85%) Windows Server 2016
13 9 (1.66%) Windows Vista
14 8 (1.48%) Android
15 7 (1.29%) Solaris
16 6 (1.11%) Apple iOS
16 6 (1.11%) Mac OS
17 4 (0.74%) Windows 8
Processes & Methodologies
1 166 (30.68%) ITIL
2 117 (21.63%) Change Management
3 88 (16.27%) Problem Management
4 83 (15.34%) Problem-Solving
5 75 (13.86%) Service Management
6 62 (11.46%) ITSM
7 58 (10.72%) Agile Software Development
8 50 (9.24%) Information Security
9 49 (9.06%) Cybersecurity
10 45 (8.32%) Service Delivery
11 44 (8.13%) DevOps
12 38 (7.02%) Configuration Management
13 33 (6.10%) Disaster Recovery
14 32 (5.91%) SIEM
15 29 (5.36%) Computer Science
15 29 (5.36%) Security Operations
16 27 (4.99%) Continuous Improvement
16 27 (4.99%) Risk Management
16 27 (4.99%) Root Cause Analysis
17 26 (4.81%) Migration
Programming Languages
1 57 (10.54%) Python
2 42 (7.76%) Java
3 33 (6.10%) SQL
4 24 (4.44%) JavaScript
5 22 (4.07%) Bash Shell
6 19 (3.51%) Perl
7 17 (3.14%) PowerShell
8 11 (2.03%) PHP
9 10 (1.85%) C
9 10 (1.85%) C#
10 6 (1.11%) Scala
11 5 (0.92%) Shell Script
12 4 (0.74%) Kotlin
12 4 (0.74%) T-SQL
12 4 (0.74%) TypeScript
12 4 (0.74%) VB
13 3 (0.55%) VBScript
14 2 (0.37%) R
14 2 (0.37%) Ruby
14 2 (0.37%) VBA
Qualifications
1 113 (20.89%) Security Cleared
2 58 (10.72%) SC Cleared
3 54 (9.98%) DV Cleared
4 38 (7.02%) Degree
5 26 (4.81%) CISSP
6 25 (4.62%) Cisco Certification
7 18 (3.33%) CCNP
7 18 (3.33%) Microsoft Certification
8 17 (3.14%) CCIE
9 16 (2.96%) ITIL Certification
10 14 (2.59%) CCDA
10 14 (2.59%) CCNA
11 13 (2.40%) Computer Science Degree
12 11 (2.03%) CCIE Routing and Switching
12 11 (2.03%) CISM
13 10 (1.85%) GIAC
14 8 (1.48%) CCIE Collaboration
14 8 (1.48%) ITIL Foundation Certificate
14 8 (1.48%) VMware Certified Professional (VCP)
15 6 (1.11%) BPSS Clearance
Quality Assurance & Compliance
1 67 (12.38%) SLA
2 25 (4.62%) ISO/IEC 27001
3 17 (3.14%) GDPR
4 11 (2.03%) QA
5 9 (1.66%) NCSC
6 7 (1.29%) PMO
7 6 (1.11%) Cyber Essentials
8 5 (0.92%) HMG Security Policy Framework
9 4 (0.74%) ISO 22301
9 4 (0.74%) ISO/IEC 27005
9 4 (0.74%) NIST
10 3 (0.55%) Government Security Classifications
10 3 (0.55%) PCI DSS
10 3 (0.55%) Sarbanes-Oxley
11 2 (0.37%) ISO 9001
11 2 (0.37%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
11 2 (0.37%) RMADS
12 1 (0.18%) Cyber Essentials PLUS
12 1 (0.18%) Disclosure Scotland
12 1 (0.18%) ISO/IEC 20000
System Software
1 103 (19.04%) Active Directory
2 27 (4.99%) Docker
3 23 (4.25%) VMware Infrastructure
4 16 (2.96%) VMware ESXi
5 12 (2.22%) Apache ZooKeeper
6 8 (1.48%) Hyper-V
6 8 (1.48%) Virtual Machines
7 6 (1.11%) Virtual Desktop
8 5 (0.92%) Snort
8 5 (0.92%) Virtual Servers
9 4 (0.74%) BitLocker
9 4 (0.74%) UAG
9 4 (0.74%) vSphere
9 4 (0.74%) XenApp
10 3 (0.55%) Citrix Hypervisor
10 3 (0.55%) XenDesktop
11 2 (0.37%) Firmware
11 2 (0.37%) NFS
11 2 (0.37%) Terminal Services
12 1 (0.18%) ISA Server
Systems Management
1 25 (4.62%) Ansible
2 20 (3.70%) SCCM
3 16 (2.96%) Systems Management Server (SMS)
4 12 (2.22%) Microsoft Intune
5 9 (1.66%) McAfee ePO
5 9 (1.66%) ServiceCenter
5 9 (1.66%) vMotion
6 8 (1.48%) Kubernetes
6 8 (1.48%) Tivoli
7 7 (1.29%) IBM BigFix
7 7 (1.29%) Tivoli Endpoint Manager
7 7 (1.29%) ZABBIX
8 5 (0.92%) Network Intrusion Detection System
8 5 (0.92%) Opscode Chef
9 4 (0.74%) CA Spectrum
9 4 (0.74%) SCOM
10 3 (0.55%) Backup Exec
10 3 (0.55%) HP ALM
10 3 (0.55%) Single Sign-On
11 2 (0.37%) Microsoft Clustering
Vendors
1 138 (25.51%) Microsoft
2 41 (7.58%) Oracle
3 40 (7.39%) Cisco
4 38 (7.02%) VMware
5 30 (5.55%) HP
5 30 (5.55%) Remedy
6 28 (5.18%) Splunk
7 26 (4.81%) Red Hat
7 26 (4.81%) ServiceNow
8 25 (4.62%) Citrix
9 18 (3.33%) Fujitsu
10 17 (3.14%) Dell
11 15 (2.77%) Juniper
11 15 (2.77%) SolarWinds
12 13 (2.40%) Adobe
13 12 (2.22%) Apple
13 12 (2.22%) SAP
14 11 (2.03%) CrowdStrike
15 10 (1.85%) McAfee
16 9 (1.66%) Peregrine