Period
to 22 August 2017

The following table provides summary statistics for contract job vacancies with a requirement for Incident Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Incident Management over the 6 months to 22 August 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Incident Management
UK
6 months to
22 Aug 2017
Same period 2016 Same period 2015
Rank 241 199 195
Rank change year-on-year -42 -4 +20
Contract jobs citing Incident Management 1029 1422 1433
As % of all contract IT jobs advertised in the UK 1.07% 1.31% 1.26%
As % of the Processes & Methodologies category 1.27% 1.57% 1.56%
Number of daily rates quoted 596 841 689
UK median daily rate £363 £330 £350
Median daily rate % change year-on-year +9.85% -5.71% +7.69%
10th Percentile £128 £163 £140
90th Percentile £575 £538 £525
UK excluding London median daily rate £350 £300 £325
% change year-on-year +16.67% -7.69% +3.59%
Number of hourly rates quoted 64 155 194
UK median hourly rate £14.50 £16.50 £16.16
Median hourly rate % change year-on-year -12.12% +2.10% -7.66%
10th Percentile £10.26 £11.25 £11.17
90th Percentile £29.75 £27.00 £29.50
UK excluding London median hourly rate £14.00 £16.50 £16.00
% change year-on-year -15.15% +3.13% -3.03%

Incident Management is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for process and methodology skills.

Contract Process & Methodology Skills
UK
Contract job vacancies with a requirement for process and methodology skills 80882 90429 91778
As % of all contract IT job vacancies advertised in the UK 84.36% 83.50% 80.87%
Number of daily rates quoted 53087 59721 58563
UK median daily rate £450 £425 £400
Median daily rate % change year-on-year +5.88% +6.25% -
10th Percentile £281 £263 £260
90th Percentile £625 £600 £588
UK excluding London median daily rate £400 £400 £375
% change year-on-year - +6.67% +3.45%
Number of hourly rates quoted 2003 2206 2633
UK median hourly rate £25.00 £25.00 £22.00
Median hourly rate % change year-on-year - +13.64% +8.96%
10th Percentile £11.72 £11.50 £11.25
90th Percentile £50.23 £48.38 £47.83
UK excluding London median hourly rate £25.00 £25.00 £22.50
% change year-on-year - +11.11% +7.14%

Incident Management
Job Vacancy Trend

Job postings citing Incident Management as a percentage of all IT jobs advertised.

Job vacancy trend for Incident Management in the UK

Incident Management
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Incident Management.

Contractor daily rate trend for Incident Management in the UK

Incident Management
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Incident Management over the 6 months to 22 August 2017.

Contractor daily rate histogram for Incident Management in the UK

Incident Management
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Incident Management.

Contractor hourly rate trend for Incident Management in the UK

Incident Management
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing Incident Management over the 6 months to 22 August 2017.

Contractor hourly rate histogram for Incident Management in the UK

Incident Management
Top 16 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Incident Management within the UK over the 6 months to 22 August 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -43 939 £375 +13.64% 110
UK excluding London -32 686 £350 +16.67% 76
London -63 305 £450 +5.88% 46
South East +13 261 £351 +17.08% 18
North of England -75 121 £425 +51.79% 20
Midlands +38 115 £350 -9.68% 13
West Midlands +48 69 £343 -8.47% 9
East of England -62 69 £350 +5.66% 11
South West +1 67 £255 -20.31% 2
North West -3 53 £350 +7.69% 8
Yorkshire +22 50 £450 +5.88% 6
East Midlands -4 46 £350 -17.65% 4
Scotland +18 43 £363 -14.71% 7
North East -54 18 £324 +22.17% 6
Wales -1 8 £180 -31.43% 4
Northern Ireland -52 4 £203 +157.46% 1

For the 6 months to 22 August 2017, IT contractor jobs citing Incident Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads with a requirement for Incident Management.

1 405 (39.36%) ITIL
2 249 (24.20%) Windows
3 208 (20.21%) Microsoft
4 201 (19.53%) Problem Management
5 181 (17.59%) Finance
6 180 (17.49%) Service Management
7 176 (17.10%) Change Management
8 170 (16.52%) Security Cleared
9 164 (15.94%) Active Directory
10 157 (15.26%) Analytical Skills
11 143 (13.90%) SQL
12 120 (11.66%) Microsoft Office
13 112 (10.88%) SLA
14 110 (10.69%) Project Management
14 110 (10.69%) Information Security
15 109 (10.59%) SC Cleared
16 100 (9.72%) Management Information System
17 95 (9.23%) ITSM
18 90 (8.75%) Banking
19 88 (8.55%) Service Delivery
20 85 (8.26%) ITIL V3
21 84 (8.16%) Windows 7
22 83 (8.07%) Degree
22 83 (8.07%) Linux
23 82 (7.97%) Firewall
23 82 (7.97%) Agile Software Development
24 81 (7.87%) HP
25 80 (7.77%) Windows Server
26 78 (7.58%) Unix
27 76 (7.39%) Office 365

Incident Management
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 72 (7.00%) SharePoint
2 49 (4.76%) MS Exchange
3 17 (1.65%) SharePoint Server
4 16 (1.55%) Blackberry Enterprise Server
5 15 (1.46%) Exchange Server 2010
6 13 (1.26%) CMS
7 12 (1.17%) IIS
8 11 (1.07%) Skype for Business
9 10 (0.97%) Apache
10 9 (0.87%) Exchange Server 2003
11 8 (0.78%) WebSphere
12 7 (0.68%) Exchange Server 2013
12 7 (0.68%) JBoss
13 6 (0.58%) Drupal
13 6 (0.58%) SAS
13 6 (0.58%) Tomcat
14 5 (0.49%) BizTalk Server
14 5 (0.49%) IBM HTTP Server
15 4 (0.39%) Confluence
15 4 (0.39%) Live Communications Server
Applications
1 120 (11.66%) Microsoft Office
2 50 (4.86%) Microsoft Excel
3 31 (3.01%) Microsoft PowerPoint
4 19 (1.85%) Microsoft Project
5 14 (1.36%) MS Visio
6 4 (0.39%) InfoPath
7 3 (0.29%) Spreadsheet
8 2 (0.19%) Acrobat
8 2 (0.19%) FileZilla
8 2 (0.19%) Photoshop
Business Applications
1 20 (1.94%) Remedy ITSM
2 15 (1.46%) ION MarketView
3 3 (0.29%) assyst
3 3 (0.29%) Dynamics CRM
3 3 (0.29%) RMDS
3 3 (0.29%) Staffware
3 3 (0.29%) thinkFolio
4 2 (0.19%) Bloomberg TOMS
4 2 (0.19%) Oracle Financials
4 2 (0.19%) Payment Gateway
4 2 (0.19%) SAP Oil and Gas
4 2 (0.19%) Teamcenter
5 1 (0.097%) Oracle FAH
5 1 (0.097%) Oracle Payables
5 1 (0.097%) Oracle Receivables
5 1 (0.097%) Oracle Retail
5 1 (0.097%) Pega PRPC
5 1 (0.097%) SAP CAR
5 1 (0.097%) SAP POS DM
5 1 (0.097%) SystmOne
Cloud Services
1 76 (7.39%) Office 365
2 32 (3.11%) Microsoft Azure
3 23 (2.24%) Amazon AWS
4 8 (0.78%) G Suite
5 7 (0.68%) SaaS
6 6 (0.58%) Cloud Computing
7 5 (0.49%) PaaS
8 3 (0.29%) Google Drive
8 3 (0.29%) IaaS
9 2 (0.19%) Amazon EC2
9 2 (0.19%) Virtual Private Cloud
10 1 (0.097%) Azure Active Directory
10 1 (0.097%) Dynamics 365
10 1 (0.097%) Google Analytics
10 1 (0.097%) HP Helion
Communications & Networking
1 82 (7.97%) Firewall
2 74 (7.19%) DNS
3 66 (6.41%) TCP/IP
4 64 (6.22%) DHCP
5 44 (4.28%) Internet
6 33 (3.21%) WAN
7 32 (3.11%) Remote Desktop
8 29 (2.82%) LAN
8 29 (2.82%) Network Security
8 29 (2.82%) SAN
9 26 (2.53%) VPN
10 20 (1.94%) Intrusion Detection
11 18 (1.75%) LDAP
12 15 (1.46%) VoIP
13 14 (1.36%) Skype
14 13 (1.26%) MPLS
14 13 (1.26%) SNMP
15 11 (1.07%) Wireless
16 9 (0.87%) Cisco ASA
16 9 (0.87%) IP Telephony
Database & Business Intelligence
1 53 (5.15%) SQL Server
2 19 (1.85%) SQL Server 2008
2 19 (1.85%) SQL Server 2012
3 15 (1.46%) MySQL
4 14 (1.36%) SQL Server 2014
5 12 (1.17%) Oracle Database
5 12 (1.17%) SQL Server Integration Services
6 11 (1.07%) Data Warehouse
7 10 (0.97%) DB2
8 9 (0.87%) SAP HANA
9 8 (0.78%) SQL Server 2005
9 8 (0.78%) SQL Server Reporting Services
10 7 (0.68%) Relational Database
10 7 (0.68%) SQL Server Analysis Services
11 6 (0.58%) Big Data
11 6 (0.58%) BusinessObjects Business Intelligence
11 6 (0.58%) MS Access
12 5 (0.49%) OLAP
12 5 (0.49%) RDBMS
12 5 (0.49%) TimesTen
Development Applications
1 40 (3.89%) JIRA
2 5 (0.49%) IDA Disassembler
2 5 (0.49%) Jenkins
2 5 (0.49%) Metasploit
2 5 (0.49%) OllyDbg
3 4 (0.39%) Git (software)
3 4 (0.39%) Introscope
4 3 (0.29%) SonarQube
4 3 (0.29%) Sonatype Nexus
4 3 (0.29%) Team Foundation Server
5 2 (0.19%) MSI
5 2 (0.19%) Oracle APEX
5 2 (0.19%) SQL Server Management Studio (SSMS)
6 1 (0.097%) Cucumber
6 1 (0.097%) JMeter
6 1 (0.097%) Moq
6 1 (0.097%) Octopus Deploy
6 1 (0.097%) SoapUI
6 1 (0.097%) Vagrant
6 1 (0.097%) YouTrack
General
1 181 (17.59%) Finance
2 90 (8.75%) Banking
3 53 (5.15%) Telecoms
4 20 (1.94%) Retail
5 15 (1.46%) Billing
6 14 (1.36%) Front Office
7 13 (1.26%) Financial Institution
8 11 (1.07%) Investment Banking
8 11 (1.07%) Manufacturing
8 11 (1.07%) Marketing
9 9 (0.87%) Back Office
9 9 (0.87%) Publishing
10 7 (0.68%) Electronics
10 7 (0.68%) Law
11 6 (0.58%) Legal
12 5 (0.49%) Advertising
12 5 (0.49%) Military
13 4 (0.39%) Spanish Language
14 3 (0.29%) Aerospace
14 3 (0.29%) Automotive
Job Titles
1 321 (31.20%) Analyst
2 82 (7.97%) Support Analyst
3 74 (7.19%) Incident Manager
4 61 (5.93%) Service Analyst
5 59 (5.73%) Consultant
6 55 (5.34%) Service Manager
7 53 (5.15%) Security Analyst
8 52 (5.05%) Service Desk Analyst
9 48 (4.66%) Administrator
9 48 (4.66%) Support Engineer
10 44 (4.28%) Applications Support
11 39 (3.79%) 2nd Line Support
12 37 (3.60%) Business Analyst
12 37 (3.60%) Developer
13 31 (3.01%) IT Analyst
14 29 (2.82%) IT Support
15 28 (2.72%) 1st Line Support
15 28 (2.72%) Help Desk Analyst
15 28 (2.72%) Incident Analyst
15 28 (2.72%) ITIL Manager
Libraries, Frameworks & Software Standards
1 18 (1.75%) Web Services
2 16 (1.55%) .NET
3 12 (1.17%) HTML
4 10 (0.97%) SAP Basis
5 9 (0.87%) Middleware
5 9 (0.87%) XML
6 7 (0.68%) SOAP
7 6 (0.58%) Java EE
7 6 (0.58%) REST
8 5 (0.49%) ASP.NET
9 4 (0.39%) Ajax
9 4 (0.39%) AngularJS
9 4 (0.39%) CSS
9 4 (0.39%) EDI
9 4 (0.39%) MDX
10 3 (0.29%) FIX Protocol
10 3 (0.29%) Regular Expression
11 2 (0.19%) Apache Camel
11 2 (0.19%) Node.js
11 2 (0.19%) WCF
Miscellaneous
1 157 (15.26%) Analytical Skills
2 100 (9.72%) Management Information System
3 72 (7.00%) Data Centre
4 35 (3.40%) Cyberthreat
5 28 (2.72%) Blackberry
6 26 (2.53%) Security Operations Centre
7 25 (2.43%) Computer Science
8 21 (2.04%) PDA
9 18 (1.75%) CMDB
10 17 (1.65%) PKI
10 17 (1.65%) Smartphone
11 16 (1.55%) Fixed Income
12 15 (1.46%) Clustering
12 15 (1.46%) Video Conferencing
13 14 (1.36%) Distributed Denial-of-Service
14 12 (1.17%) Driving Licence
14 12 (1.17%) Enterprise Software
14 12 (1.17%) Replication
15 11 (1.07%) Virtual Team
16 9 (0.87%) iPhone
Operating Systems
1 249 (24.20%) Windows
2 84 (8.16%) Windows 7
3 83 (8.07%) Linux
4 80 (7.77%) Windows Server
5 78 (7.58%) Unix
6 59 (5.73%) Windows Server 2012
7 35 (3.40%) Windows Server 2008
8 34 (3.30%) Windows Server 2003
9 28 (2.72%) Windows 10
10 19 (1.85%) Android
10 19 (1.85%) Apple iOS
11 17 (1.65%) Windows XP
12 14 (1.36%) Windows 8
13 13 (1.26%) Red Hat Enterprise Linux
14 11 (1.07%) VMS
15 6 (0.58%) AIX
15 6 (0.58%) Solaris
16 4 (0.39%) Windows Vista
16 4 (0.39%) zOS
17 3 (0.29%) Mac OS
Processes & Methodologies
1 405 (39.36%) ITIL
2 201 (19.53%) Problem Management
3 180 (17.49%) Service Management
4 176 (17.10%) Change Management
5 110 (10.69%) Information Security
5 110 (10.69%) Project Management
6 95 (9.23%) ITSM
7 88 (8.55%) Service Delivery
8 85 (8.26%) ITIL V3
9 82 (7.97%) Agile Software Development
10 69 (6.71%) Root Cause Analysis
11 63 (6.12%) Cybersecurity
12 62 (6.03%) Stakeholder Management
13 61 (5.93%) SIEM
14 55 (5.34%) Release Management
14 55 (5.34%) User Acceptance Testing
15 54 (5.25%) Migration
16 48 (4.66%) Configuration Management
16 48 (4.66%) Security Operations
17 42 (4.08%) Continuous Improvement
Programming Languages
1 143 (13.90%) SQL
2 57 (5.54%) PowerShell
3 41 (3.98%) Python
4 34 (3.30%) Perl
5 19 (1.85%) C++
6 17 (1.65%) Java
6 17 (1.65%) Shell Script
7 16 (1.55%) T-SQL
8 12 (1.17%) C
8 12 (1.17%) PHP
9 11 (1.07%) Bash Shell
9 11 (1.07%) C#
10 10 (0.97%) VB
10 10 (0.97%) VBA
10 10 (0.97%) VBScript
11 9 (0.87%) Korn
12 6 (0.58%) PL/SQL
13 5 (0.49%) AWK
13 5 (0.49%) R
13 5 (0.49%) sed
Qualifications
1 170 (16.52%) Security Cleared
2 109 (10.59%) SC Cleared
3 83 (8.07%) Degree
4 56 (5.44%) Microsoft Certification
5 53 (5.15%) CISSP
6 44 (4.28%) ITIL Certification
7 43 (4.18%) DV Cleared
8 31 (3.01%) CISM
9 28 (2.72%) Cisco Certification
10 22 (2.14%) MCDST
11 20 (1.94%) CEH
12 19 (1.85%) BPSS Clearance
13 17 (1.65%) CISA
13 17 (1.65%) Computer Science Degree
14 16 (1.55%) CCNA
15 15 (1.46%) MCSE
16 14 (1.36%) CRISC
17 11 (1.07%) CCNP
18 10 (0.97%) ITIL Foundation Certificate
19 9 (0.87%) ISEB
Quality Assurance & Compliance
1 112 (10.88%) SLA
2 51 (4.96%) ISO/IEC 27001
3 33 (3.21%) PCI DSS
4 19 (1.85%) PMO
5 15 (1.46%) COBIT
5 15 (1.46%) QA
6 14 (1.36%) Disclosure Scotland
6 14 (1.36%) GDPR
7 9 (0.87%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
8 7 (0.68%) Data Quality
9 5 (0.49%) ISO/IEC 20000
10 4 (0.39%) HMG Security Policy Framework
10 4 (0.39%) Sarbanes-Oxley
11 3 (0.29%) ISO/IEC 27005
11 3 (0.29%) RMADS
12 2 (0.19%) ISO 22301
12 2 (0.19%) ISO 31000
12 2 (0.19%) ISO 9001
12 2 (0.19%) MiFID
13 1 (0.097%) Dodd-Frank
System Software
1 164 (15.94%) Active Directory
2 35 (3.40%) VMware Infrastructure
3 31 (3.01%) Hyper-V
4 24 (2.33%) VMware ESXi
5 13 (1.26%) Microsoft App-V
6 12 (1.17%) vSphere
7 7 (0.68%) XenApp
8 6 (0.58%) ISA Server
9 5 (0.49%) iptables
9 5 (0.49%) VirtualBox
9 5 (0.49%) XenDesktop
10 3 (0.29%) Terminal Services
10 3 (0.29%) Virtual Machines
10 3 (0.29%) Virtual Servers
11 2 (0.19%) BitLocker
11 2 (0.19%) Snort
11 2 (0.19%) Veritas Cluster Server
11 2 (0.19%) Virtual Desktop
11 2 (0.19%) VMware Workstation
12 1 (0.097%) vCloud
Systems Management
1 55 (5.34%) SCCM
2 19 (1.85%) SCOM
3 17 (1.65%) Netcool
4 13 (1.26%) NetBackup
5 9 (0.87%) Tivoli
6 7 (0.68%) HP Quality Center
6 7 (0.68%) MOM
6 7 (0.68%) Nagios
7 6 (0.58%) Ansible
7 6 (0.58%) DameWare
7 6 (0.58%) OpenView
7 6 (0.58%) Opscode Chef
7 6 (0.58%) Systems Management Server (SMS)
7 6 (0.58%) Tivoli Storage Manager
8 5 (0.49%) EnCase
8 5 (0.49%) HAProxy
8 5 (0.49%) Unicenter
8 5 (0.49%) Veritas Storage Foundation
9 4 (0.39%) CSIRT
9 4 (0.39%) vCenter Server
Vendors
1 208 (20.21%) Microsoft
2 81 (7.87%) HP
3 73 (7.09%) VMware
4 64 (6.22%) Citrix
5 63 (6.12%) Oracle
6 60 (5.83%) ServiceNow
7 58 (5.64%) Remedy
8 56 (5.44%) Cisco
9 40 (3.89%) Splunk
10 39 (3.79%) SAP
11 27 (2.62%) IBM
12 21 (2.04%) CA
13 20 (1.94%) Symantec
14 18 (1.75%) Apple
14 18 (1.75%) ArcSight
14 18 (1.75%) Sun
15 17 (1.65%) AppDynamics
15 17 (1.65%) BMC
15 17 (1.65%) ION Trading
16 14 (1.36%) Google