Period
to 23 October 2018

The following table provides summary statistics for contract job vacancies with a requirement for Incident Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Incident Management over the 6 months to 23 October 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Incident Management
UK
6 months to
23 Oct 2018
Same period 2017 Same period 2016
Rank 244 231 207
Rank change year-on-year -13 -24 -9
Contract jobs citing Incident Management 1,140 1,136 1,378
As % of all contract IT jobs advertised in the UK 1.10% 1.13% 1.31%
As % of the Processes & Methodologies category 1.28% 1.32% 1.54%
Number of daily rates quoted 667 683 799
UK median daily rate £350 £370 £325
Median daily rate % change year-on-year -5.41% +13.85% -13.33%
10th Percentile £130 £125 £147
90th Percentile £550 £588 £538
UK excluding London median daily rate £320 £349 £296
% change year-on-year -8.24% +18.02% -15.57%
Number of hourly rates quoted 107 79 145
UK median hourly rate £16.50 £14.00 £16.50
Median hourly rate % change year-on-year +17.86% -15.15% -
10th Percentile £11.25 £10.00 £11.25
90th Percentile £28.00 £28.54 £28.30
UK excluding London median hourly rate £15.50 £14.00 £16.50
% change year-on-year +10.71% -15.15% -

Incident Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Contract vacancies with a requirement for process or methodology skills 89,210 85,922 89,728
As % of all contract IT jobs advertised in the UK 86.24% 85.75% 85.14%
Number of daily rates quoted 58,880 56,977 59,235
UK median daily rate £455 £450 £425
Median daily rate % change year-on-year +1.11% +5.88% +3.03%
10th Percentile £300 £280 £263
90th Percentile £638 £625 £600
UK excluding London median daily rate £425 £400 £400
% change year-on-year +6.25% - +6.52%
Number of hourly rates quoted 2,415 2,057 2,438
UK median hourly rate £21.00 £24.98 £22.50
Median hourly rate % change year-on-year -15.93% +11.02% +3.73%
10th Percentile £11.18 £11.25 £11.25
90th Percentile £50.00 £50.00 £48.41
UK excluding London median hourly rate £20.17 £25.00 £22.50
% change year-on-year -19.32% +11.11% +2.69%

Incident Management
Job Vacancy Trend

Job postings citing Incident Management as a percentage of all IT jobs advertised.

Job vacancy trend for Incident Management in the UK

Incident Management
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Incident Management.

Contractor daily rate trend for Incident Management in the UK

Incident Management
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Incident Management over the 6 months to 23 October 2018.

Contractor daily rate histogram for Incident Management in the UK

Incident Management
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Incident Management.

Contractor hourly rate trend for Incident Management in the UK

Incident Management
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing Incident Management over the 6 months to 23 October 2018.

Contractor hourly rate histogram for Incident Management in the UK

Incident Management
Top 17 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Incident Management within the UK over the 6 months to 23 October 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -20 989 £375 -1.32% 250
UK excluding London -12 770 £320 -8.24% 178
London -15 330 £425 -5.56% 88
South East -27 232 £355 -1.39% 51
North of England -1 154 £350 -15.92% 36
East of England +52 130 £220 -41.33% 25
Midlands -47 94 £338 +8.87% 34
Scotland +7 79 £250 -16.67% 9
North West -6 71 £350 +7.69% 16
West Midlands -38 60 £313 +4.17% 19
South West -33 48 £358 +8.33% 17
Yorkshire -14 44 £320 -36.00% 15
North East +16 41 £350 +3.70% 5
East Midlands -14 33 £348 - 14
Wales 0 31 £275 +52.78% 7
Northern Ireland +32 1 £143 +58.89%
Channel Islands - 1 - -

For the 6 months to 23 October 2018, IT contractor jobs citing Incident Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads with a requirement for Incident Management.

1 459 (40.26%) ITIL
2 326 (28.60%) Windows
3 268 (23.51%) Microsoft
4 251 (22.02%) Service Management
5 225 (19.74%) Change Management
6 220 (19.30%) Problem Management
7 202 (17.72%) Finance
8 190 (16.67%) Active Directory
8 190 (16.67%) Security Cleared
9 159 (13.95%) Microsoft Office
10 147 (12.89%) SLA
11 127 (11.14%) Service Delivery
12 116 (10.18%) SC Cleared
13 114 (10.00%) Management Information System
14 113 (9.91%) Firewall
15 109 (9.56%) Linux
16 108 (9.47%) Problem-Solving
17 107 (9.39%) Cisco
18 102 (8.95%) ITSM
19 101 (8.86%) Citrix
20 92 (8.07%) VMware
20 92 (8.07%) Windows 7
21 91 (7.98%) Analytical Skills
22 88 (7.72%) Agile Software Development
23 78 (6.84%) Office 365
24 77 (6.75%) VMware Infrastructure
25 76 (6.67%) ServiceNow
25 76 (6.67%) Configuration Management
25 76 (6.67%) Oracle
26 75 (6.58%) SQL

Incident Management
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 39 (3.42%) MS Exchange
2 23 (2.02%) SharePoint
3 21 (1.84%) Skype for Business
4 14 (1.23%) Exchange Server 2013
5 12 (1.05%) IIS
6 10 (0.88%) Exchange Server 2010
6 10 (0.88%) SAS
7 9 (0.79%) Apache
7 9 (0.79%) Blackberry Enterprise Server
8 8 (0.70%) WebSphere
9 6 (0.53%) CMS
9 6 (0.53%) IBM Notes
9 6 (0.53%) Office Communications Server
9 6 (0.53%) SharePoint Server
9 6 (0.53%) Tomcat
10 5 (0.44%) Confluence
10 5 (0.44%) JBoss
11 4 (0.35%) Oracle Workflow
12 3 (0.26%) Cloud Foundry
12 3 (0.26%) WebSphere Application Server
Applications
1 159 (13.95%) Microsoft Office
2 37 (3.25%) Microsoft Excel
3 10 (0.88%) MS Visio
4 7 (0.61%) Microsoft PowerPoint
5 2 (0.18%) Acrobat
5 2 (0.18%) InfoPath
6 1 (0.088%) Adobe Creative Suite
6 1 (0.088%) AutoCAD
6 1 (0.088%) EngageOne
Business Applications
1 16 (1.40%) Remedy ITSM
2 10 (0.88%) Dynamics AX
3 3 (0.26%) Oracle BPM
3 3 (0.26%) Oracle EBS
3 3 (0.26%) SAP ERP
3 3 (0.26%) Sonata
4 2 (0.18%) Oracle Retail
4 2 (0.18%) SAP GTS
5 1 (0.088%) assyst
5 1 (0.088%) Dynamics CRM
5 1 (0.088%) Infor M3
5 1 (0.088%) ION MarketView
5 1 (0.088%) Oracle Assets
5 1 (0.088%) Oracle EBS R12
5 1 (0.088%) Oracle ERP
5 1 (0.088%) Oracle Payables
5 1 (0.088%) Oracle Receivables
5 1 (0.088%) Salesforce.com CRM
5 1 (0.088%) SAP Business ByDesign
Cloud Services
1 78 (6.84%) Office 365
2 34 (2.98%) Amazon AWS
3 32 (2.81%) Microsoft Azure
4 11 (0.96%) SaaS
5 9 (0.79%) IaaS
6 8 (0.70%) PaaS
7 7 (0.61%) Akamai
7 7 (0.61%) Google Cloud Platform
8 5 (0.44%) Virtual Private Cloud
9 3 (0.26%) Amazon EC2
9 3 (0.26%) Azure Active Directory
9 3 (0.26%) Cloud Computing
10 2 (0.18%) G Suite
11 1 (0.088%) Amazon ELB
11 1 (0.088%) Amazon S3
11 1 (0.088%) Apigee
11 1 (0.088%) AWS Lambda
11 1 (0.088%) OneDrive
11 1 (0.088%) Route 53
11 1 (0.088%) Serverless
Communications & Networking
1 113 (9.91%) Firewall
2 73 (6.40%) WAN
3 62 (5.44%) LAN
3 62 (5.44%) TCP/IP
4 46 (4.04%) DNS
5 45 (3.95%) Network Security
5 45 (3.95%) VPN
6 39 (3.42%) VoIP
7 37 (3.25%) DHCP
7 37 (3.25%) Wireless
8 29 (2.54%) Internet
9 24 (2.11%) BGP
9 24 (2.11%) Skype
10 21 (1.84%) Cisco ASA
10 21 (1.84%) OSPF
11 17 (1.49%) Broadband
12 16 (1.40%) EIGRP
12 16 (1.40%) F5 BIG-IP LTM
12 16 (1.40%) Unified Communications
13 15 (1.32%) F5 BIG-IP GTM
Database & Business Intelligence
1 24 (2.11%) SQL Server
2 22 (1.93%) MySQL
3 14 (1.23%) Data Warehouse
4 13 (1.14%) Big Data
5 9 (0.79%) Relational Database
6 8 (0.70%) Hadoop
7 7 (0.61%) OLAP
7 7 (0.61%) Oracle Database
7 7 (0.61%) Power BI
7 7 (0.61%) SQL Server 2008
8 6 (0.53%) SQL Server 2012
8 6 (0.53%) SQL Server 2014
9 5 (0.44%) Data Lake
9 5 (0.44%) NoSQL
9 5 (0.44%) Oracle OLAP
10 4 (0.35%) Apache Hive
10 4 (0.35%) Crystal Reports
10 4 (0.35%) DB2
11 3 (0.26%) Cognos Impromptu
11 3 (0.26%) MS Access
Development Applications
1 30 (2.63%) JIRA
2 4 (0.35%) Git (software)
2 4 (0.35%) Jenkins
2 4 (0.35%) Metasploit
3 3 (0.26%) CA Release Automation
4 2 (0.18%) Eclipse
4 2 (0.18%) Introscope
4 2 (0.18%) Oracle Forms
4 2 (0.18%) Visual Studio Team System
4 2 (0.18%) VSS/SourceSafe
5 1 (0.088%) CA Gen
5 1 (0.088%) Cucumber
5 1 (0.088%) IBM UrbanCode
5 1 (0.088%) SQL Server Management Studio (SSMS)
5 1 (0.088%) Visual Studio
General
1 202 (17.72%) Finance
2 65 (5.70%) Telecoms
3 63 (5.53%) Banking
4 34 (2.98%) Retail
5 20 (1.75%) Publishing
6 16 (1.40%) Advertising
7 14 (1.23%) Military
8 12 (1.05%) Back Office
8 12 (1.05%) Front Office
8 12 (1.05%) Law
9 10 (0.88%) Manufacturing
10 9 (0.79%) Investment Banking
11 6 (0.53%) Marketing
11 6 (0.53%) Pharmaceutical
12 5 (0.44%) Electronics
12 5 (0.44%) Legal
12 5 (0.44%) Retail Banking
13 4 (0.35%) Billing
13 4 (0.35%) Financial Institution
13 4 (0.35%) French Language
Job Titles
1 378 (33.16%) Analyst
2 141 (12.37%) Service Analyst
3 100 (8.77%) Service Desk Analyst
4 90 (7.89%) Support Analyst
5 86 (7.54%) Service Manager
6 74 (6.49%) Incident Manager
7 69 (6.05%) Support Engineer
8 58 (5.09%) Network Engineer
9 51 (4.47%) IT Analyst
10 49 (4.30%) 2nd Line Support
11 48 (4.21%) Desktop Support
12 42 (3.68%) Incident Analyst
13 38 (3.33%) Security Analyst
14 37 (3.25%) Delivery Manager
15 36 (3.16%) Services Delivery Manager
16 35 (3.07%) Consultant
17 32 (2.81%) IT Support
18 31 (2.72%) Applications Support
19 30 (2.63%) Major Incident Manager
20 24 (2.11%) Help Desk Analyst
Libraries, Frameworks & Software Standards
1 20 (1.75%) Web Services
2 17 (1.49%) REST
3 16 (1.40%) XML
4 15 (1.32%) LDAP
5 13 (1.14%) SOAP
6 11 (0.96%) JSON
7 10 (0.88%) HTML
8 7 (0.61%) CSS
8 7 (0.61%) Middleware
8 7 (0.61%) Regular Expression
9 6 (0.53%) .NET
9 6 (0.53%) Rendezvous
9 6 (0.53%) Spring
10 5 (0.44%) Java EE
11 4 (0.35%) 802.1X
11 4 (0.35%) Ajax
11 4 (0.35%) Spring Boot
11 4 (0.35%) WebSphere MQ
11 4 (0.35%) YAML
12 3 (0.26%) RxJava
Miscellaneous
1 114 (10.00%) Management Information System
2 91 (7.98%) Analytical Skills
3 69 (6.05%) Data Centre
4 50 (4.39%) Self-Motivation
5 32 (2.81%) CMDB
6 29 (2.54%) Computer Science
7 26 (2.28%) Blackberry
8 20 (1.75%) Virtual Team
9 16 (1.40%) PKI
10 15 (1.32%) iPhone
10 15 (1.32%) Smartphone
11 14 (1.23%) AS400
11 14 (1.23%) Clustering
11 14 (1.23%) Driving Licence
12 13 (1.14%) NHS
12 13 (1.14%) Video Conferencing
13 12 (1.05%) Foreign Exchange (FX)
14 10 (0.88%) User Experience
15 9 (0.79%) Public Cloud
15 9 (0.79%) Security Operations Centre
Operating Systems
1 326 (28.60%) Windows
2 109 (9.56%) Linux
3 92 (8.07%) Windows 7
4 73 (6.40%) Windows Server
5 64 (5.61%) Unix
6 57 (5.00%) Android
6 57 (5.00%) Windows 10
7 48 (4.21%) Windows Server 2008
8 36 (3.16%) Windows Server 2012
9 29 (2.54%) Apple iOS
10 23 (2.02%) Windows Server 2003
11 22 (1.93%) Mac OS X
12 18 (1.58%) Red Hat Enterprise Linux
13 16 (1.40%) Windows 8
14 15 (1.32%) Solaris
15 5 (0.44%) AIX
15 5 (0.44%) Windows Mobile
16 4 (0.35%) Windows Phone
16 4 (0.35%) Windows Phone 8
16 4 (0.35%) Windows XP
Processes & Methodologies
1 459 (40.26%) ITIL
2 251 (22.02%) Service Management
3 225 (19.74%) Change Management
4 220 (19.30%) Problem Management
5 127 (11.14%) Service Delivery
6 108 (9.47%) Problem-Solving
7 102 (8.95%) ITSM
8 88 (7.72%) Agile Software Development
9 76 (6.67%) Configuration Management
10 74 (6.49%) Stakeholder Management
11 70 (6.14%) Root Cause Analysis
12 69 (6.05%) ITIL V3
13 63 (5.53%) Risk Management
14 62 (5.44%) Information Security
15 56 (4.91%) Release Management
16 54 (4.74%) Capacity Management
16 54 (4.74%) SIEM
17 48 (4.21%) Network Management
18 46 (4.04%) Disaster Recovery
18 46 (4.04%) Project Management
Programming Languages
1 75 (6.58%) SQL
2 44 (3.86%) Perl
3 41 (3.60%) PowerShell
3 41 (3.60%) Python
4 40 (3.51%) Java
5 22 (1.93%) Bash Shell
6 20 (1.75%) C
6 20 (1.75%) Shell Script
7 17 (1.49%) PHP
8 13 (1.14%) JavaScript
8 13 (1.14%) Ruby
9 9 (0.79%) T-SQL
10 8 (0.70%) C#
10 8 (0.70%) C++
11 4 (0.35%) VBA
12 3 (0.26%) Java 8
12 3 (0.26%) Kotlin
12 3 (0.26%) XPath
13 2 (0.18%) Korn
13 2 (0.18%) WebLogic Scripting Tool
Qualifications
1 190 (16.67%) Security Cleared
2 116 (10.18%) SC Cleared
3 63 (5.53%) Cisco Certification
4 56 (4.91%) DV Cleared
5 54 (4.74%) ITIL Certification
6 50 (4.39%) Microsoft Certification
7 49 (4.30%) Degree
8 40 (3.51%) CCNP
9 29 (2.54%) MCP
10 26 (2.28%) CCNA
11 23 (2.02%) CISSP
11 23 (2.02%) MCSE
12 16 (1.40%) MCSA
13 13 (1.14%) CISM
13 13 (1.14%) DBS Check
13 13 (1.14%) VMware Certified Professional (VCP)
14 12 (1.05%) Computer Science Degree
14 12 (1.05%) ITIL Foundation Certificate
15 11 (0.96%) BPSS Clearance
16 10 (0.88%) PMP
Quality Assurance & Compliance
1 147 (12.89%) SLA
2 23 (2.02%) ISO/IEC 27001
2 23 (2.02%) QA
3 17 (1.49%) Data Quality
3 17 (1.49%) GDPR
4 13 (1.14%) PCI DSS
5 12 (1.05%) PMO
6 11 (0.96%) Disclosure Scotland
7 9 (0.79%) COBIT
8 6 (0.53%) JSP 440
9 5 (0.44%) Cyber Essentials
10 4 (0.35%) EMIR
10 4 (0.35%) MiFID
11 3 (0.26%) HMG Security Policy Framework
11 3 (0.26%) ISO/IEC 20000
11 3 (0.26%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
11 3 (0.26%) PSD2
11 3 (0.26%) Sarbanes-Oxley
12 2 (0.18%) COSO
12 2 (0.18%) GPG13
System Software
1 190 (16.67%) Active Directory
2 77 (6.75%) VMware Infrastructure
3 29 (2.54%) Hyper-V
4 28 (2.46%) Virtual Desktop
5 25 (2.19%) XenApp
6 22 (1.93%) XenDesktop
7 18 (1.58%) vSphere
8 17 (1.49%) NFS
9 13 (1.14%) Microsoft App-V
10 11 (0.96%) BitLocker
10 11 (0.96%) VMware ESXi
11 7 (0.61%) DFS Replication
11 7 (0.61%) XenServer
12 6 (0.53%) Virtual Machines
13 5 (0.44%) Firmware
13 5 (0.44%) ProxySG
13 5 (0.44%) vCloud
14 4 (0.35%) ISA Server
14 4 (0.35%) Veritas Cluster Server
15 3 (0.26%) UAG
Systems Management
1 64 (5.61%) SCCM
2 20 (1.75%) SCOM
3 13 (1.14%) Cisco Prime
4 11 (0.96%) XenMobile
5 10 (0.88%) Cisco CUCM
5 10 (0.88%) McAfee ePO
5 10 (0.88%) WSUS
6 9 (0.79%) AirWatch
6 9 (0.79%) Computer Emergency Response Teams
6 9 (0.79%) SCVMM
6 9 (0.79%) vCenter Server
7 8 (0.70%) Systems Management Server (SMS)
8 7 (0.61%) Control-M
8 7 (0.61%) CSIRT
8 7 (0.61%) Red Hat Satellite
8 7 (0.61%) SCOrch
9 6 (0.53%) Kibana
9 6 (0.53%) OpenView
9 6 (0.53%) QRadar
9 6 (0.53%) Single Sign-On
Vendors
1 268 (23.51%) Microsoft
2 107 (9.39%) Cisco
3 101 (8.86%) Citrix
4 92 (8.07%) VMware
5 76 (6.67%) Oracle
5 76 (6.67%) ServiceNow
6 57 (5.00%) Remedy
7 45 (3.95%) HP
8 42 (3.68%) SAP
9 38 (3.33%) Google
10 36 (3.16%) McAfee
11 27 (2.37%) Juniper
12 26 (2.28%) CheckPoint
13 25 (2.19%) F5
13 25 (2.19%) Splunk
14 23 (2.02%) Apple
15 21 (1.84%) Red Hat
16 19 (1.67%) BMC
16 19 (1.67%) Samsung
16 19 (1.67%) SOTI