Period
to 17 January 2018

The following table provides summary statistics for contract job vacancies with a requirement for Incident Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Incident Management over the 6 months to 17 January 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Incident Management
UK
6 months to
17 Jan 2018
Same period 2017 Same period 2016
Rank 225 218 208
Rank change year-on-year -7 -10 -6
Contract jobs citing Incident Management 1,153 1,178 1,305
As % of all contract IT jobs advertised in the UK 1.15% 1.21% 1.23%
As % of the Processes & Methodologies category 1.36% 1.44% 1.49%
Number of daily rates quoted 699 682 646
UK median daily rate £350 £375 £350
Median daily rate % change year-on-year -6.67% +7.14% +7.69%
10th Percentile £127 £130 £130
90th Percentile £575 £538 £534
UK excluding London median daily rate £335 £325 £325
% change year-on-year +3.08% - +4.84%
Number of hourly rates quoted 100 96 140
UK median hourly rate £14.00 £16.50 £17.00
Median hourly rate % change year-on-year -15.15% -2.94% +3.03%
10th Percentile £10.00 £10.75 £10.75
90th Percentile £24.43 £29.00 £40.19
UK excluding London median hourly rate £13.53 £16.50 £16.50
% change year-on-year -18.00% - -

Incident Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Contract vacancies with a requirement for process or methodology skills 84,751 81,607 87,705
As % of all contract IT jobs advertised in the UK 84.49% 83.83% 82.47%
Number of daily rates quoted 56,773 54,043 56,866
UK median daily rate £450 £425 £425
Median daily rate % change year-on-year +5.88% - +6.25%
10th Percentile £285 £263 £263
90th Percentile £638 £613 £600
UK excluding London median daily rate £410 £400 £390
% change year-on-year +2.50% +2.56% +4.00%
Number of hourly rates quoted 1,963 2,262 2,675
UK median hourly rate £23.50 £24.42 £23.35
Median hourly rate % change year-on-year -3.77% +4.58% +16.75%
10th Percentile £11.42 £11.25 £11.25
90th Percentile £50.00 £48.75 £50.00
UK excluding London median hourly rate £24.02 £24.00 £25.00
% change year-on-year +0.08% -4.00% +25.00%

Incident Management
Job Vacancy Trend

Job postings citing Incident Management as a percentage of all IT jobs advertised.

Job vacancy trend for Incident Management in the UK

Incident Management
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Incident Management.

Contractor daily rate trend for Incident Management in the UK

Incident Management
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Incident Management over the 6 months to 17 January 2018.

Contractor daily rate histogram for Incident Management in the UK

Incident Management
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Incident Management.

Contractor hourly rate trend for Incident Management in the UK

Incident Management
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing Incident Management over the 6 months to 17 January 2018.

Contractor hourly rate histogram for Incident Management in the UK

Incident Management
Top 16 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Incident Management within the UK over the 6 months to 17 January 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -12 1,064 £375 - 282
UK excluding London -21 709 £335 +3.08% 199
London +19 411 £425 -2.86% 101
South East -34 232 £350 +3.32% 50
Midlands +20 152 £310 -17.88% 30
North of England +3 142 £345 +6.15% 54
West Midlands +1 84 £310 -27.06% 22
East of England -15 78 £388 +19.23% 32
North West +11 70 £335 +11.67% 24
East Midlands +20 66 £300 +45.45% 7
Yorkshire +19 53 £425 +1.19% 21
South West -25 50 £345 +15.00% 15
Scotland -12 36 £160 +14.29% 16
North East 0 19 £350 +4.48% 9
Wales +7 17 £145 -61.33% 1
Northern Ireland -30 4 £90 -72.09% 1

For the 6 months to 17 January 2018, IT contractor jobs citing Incident Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads with a requirement for Incident Management.

1 457 (39.64%) ITIL
2 391 (33.91%) Windows
3 310 (26.89%) Microsoft
4 238 (20.64%) Active Directory
5 224 (19.43%) Problem Management
6 222 (19.25%) Service Management
7 183 (15.87%) Change Management
8 178 (15.44%) Finance
9 169 (14.66%) SLA
10 135 (11.71%) Service Delivery
11 133 (11.54%) Security Cleared
12 125 (10.84%) SQL
13 123 (10.67%) Management Information System
14 120 (10.41%) Information Security
15 118 (10.23%) Microsoft Office
16 110 (9.54%) VMware
17 107 (9.28%) Linux
17 107 (9.28%) Windows Server
18 104 (9.02%) ITSM
19 103 (8.93%) Analytical Skills
20 94 (8.15%) Cisco
21 92 (7.98%) TCP/IP
22 91 (7.89%) DNS
22 91 (7.89%) Project Management
22 91 (7.89%) SC Cleared
23 89 (7.72%) Root Cause Analysis
24 88 (7.63%) Citrix
25 85 (7.37%) Office 365
26 84 (7.29%) Windows 7
27 83 (7.20%) Agile Software Development

Incident Management
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 70 (6.07%) MS Exchange
2 35 (3.04%) Exchange Server 2010
2 35 (3.04%) SharePoint
3 21 (1.82%) IIS
4 19 (1.65%) Tomcat
5 17 (1.47%) Exchange Server 2013
6 16 (1.39%) Confluence
7 15 (1.30%) CMS
8 13 (1.13%) Apache
9 12 (1.04%) IBM Notes
9 12 (1.04%) Skype for Business
10 9 (0.78%) SAS
10 9 (0.78%) WebSphere
11 6 (0.52%) JBoss
12 4 (0.35%) Exchange Server 2003
12 4 (0.35%) Exchange Server 2007
13 3 (0.26%) Blackberry Enterprise Server
13 3 (0.26%) JCAPS
13 3 (0.26%) WildFly
14 2 (0.17%) WebSphere Application Server
Applications
1 118 (10.23%) Microsoft Office
2 34 (2.95%) Microsoft Excel
3 23 (1.99%) Microsoft PowerPoint
4 5 (0.43%) MS Visio
5 3 (0.26%) Acrobat
5 3 (0.26%) Microsoft Project
5 3 (0.26%) Spreadsheet
6 2 (0.17%) FileZilla
6 2 (0.17%) SPSS
7 1 (0.087%) AutoCAD
7 1 (0.087%) HipChat
7 1 (0.087%) InfoPath
7 1 (0.087%) Revit
Business Applications
1 25 (2.17%) Remedy ITSM
2 8 (0.69%) ION MarketView
3 4 (0.35%) Payment Gateway
4 3 (0.26%) Bloomberg TOMS
4 3 (0.26%) Dynamics CRM
4 3 (0.26%) SAP HCM
4 3 (0.26%) thinkFolio
5 2 (0.17%) Oracle EBS
6 1 (0.087%) assyst
6 1 (0.087%) Oracle Applications
6 1 (0.087%) Oracle CRM
6 1 (0.087%) Oracle EBS R12
6 1 (0.087%) Oracle ERP
6 1 (0.087%) SAP GRC
6 1 (0.087%) SAP Oil and Gas
6 1 (0.087%) Unit4 Business World
Cloud Services
1 85 (7.37%) Office 365
2 48 (4.16%) Microsoft Azure
3 42 (3.64%) Amazon AWS
4 9 (0.78%) Mimecast
4 9 (0.78%) PaaS
5 7 (0.61%) Google Drive
5 7 (0.61%) IaaS
6 6 (0.52%) SaaS
7 3 (0.26%) Amazon EC2
7 3 (0.26%) Azure Active Directory
7 3 (0.26%) Cloud Computing
7 3 (0.26%) OneDrive
7 3 (0.26%) Virtual Private Cloud
8 2 (0.17%) G Suite
8 2 (0.17%) Google Cloud Platform
8 2 (0.17%) npm
8 2 (0.17%) OpenShift
9 1 (0.087%) Adobe Creative Cloud
9 1 (0.087%) GitHub
9 1 (0.087%) IBM Cloud
Communications & Networking
1 92 (7.98%) TCP/IP
2 91 (7.89%) DNS
3 75 (6.50%) Firewall
4 63 (5.46%) DHCP
5 55 (4.77%) WAN
6 50 (4.34%) LAN
7 45 (3.90%) Internet
8 42 (3.64%) VPN
9 36 (3.12%) Network Security
10 33 (2.86%) VoIP
11 30 (2.60%) SAN
12 23 (1.99%) LDAP
12 23 (1.99%) Wireless
13 20 (1.73%) Intrusion Detection
13 20 (1.73%) IP Telephony
14 19 (1.65%) IPsec
15 18 (1.56%) Intranet
16 17 (1.47%) Kerberos
16 17 (1.47%) Remote Desktop
17 13 (1.13%) SSL
Database & Business Intelligence
1 43 (3.73%) SQL Server
2 19 (1.65%) Data Warehouse
3 16 (1.39%) MySQL
4 13 (1.13%) PostgreSQL
4 13 (1.13%) SQL Server 2008
5 11 (0.95%) Relational Database
6 10 (0.87%) Oracle Database
7 9 (0.78%) SQL Server Integration Services
8 8 (0.69%) NoSQL
8 8 (0.69%) RDBMS
8 8 (0.69%) TimesTen
9 7 (0.61%) Geospatial Data
9 7 (0.61%) Hadoop
10 6 (0.52%) DB2
10 6 (0.52%) SQL Server 2005
10 6 (0.52%) SQL Server Analysis Services
10 6 (0.52%) SQL Server Reporting Services
11 5 (0.43%) BusinessObjects
11 5 (0.43%) Oracle Reports
11 5 (0.43%) SQL Server 2012
Development Applications
1 55 (4.77%) JIRA
2 20 (1.73%) Git (software)
3 11 (0.95%) Jenkins
4 6 (0.52%) Maven
4 6 (0.52%) Subversion
5 5 (0.43%) Team Foundation Server
5 5 (0.43%) TeamCity
6 4 (0.35%) Travis CI
7 3 (0.26%) Ant
7 3 (0.26%) Artifactory
7 3 (0.26%) IBM UrbanCode
7 3 (0.26%) MSBuild
7 3 (0.26%) Octopus Deploy
7 3 (0.26%) TestRail
8 2 (0.17%) Bitbucket
8 2 (0.17%) Cucumber
8 2 (0.17%) Metasploit
8 2 (0.17%) MSI
8 2 (0.17%) Oracle APEX
8 2 (0.17%) Visual Studio Team System
General
1 178 (15.44%) Finance
2 57 (4.94%) Banking
3 53 (4.60%) Telecoms
4 42 (3.64%) Retail
5 24 (2.08%) Legal
6 17 (1.47%) Billing
7 13 (1.13%) Front Office
8 9 (0.78%) Advertising
8 9 (0.78%) Manufacturing
9 8 (0.69%) Investment Banking
10 7 (0.61%) Marketing
11 5 (0.43%) Back Office
11 5 (0.43%) Financial Institution
11 5 (0.43%) Law
12 4 (0.35%) Games
12 4 (0.35%) Military
13 3 (0.26%) Online Betting
13 3 (0.26%) Publishing
14 2 (0.17%) Electronics
15 1 (0.087%) Pharmaceutical
Job Titles
1 345 (29.92%) Analyst
2 114 (9.89%) Service Analyst
3 101 (8.76%) Service Desk Analyst
4 97 (8.41%) Support Analyst
5 91 (7.89%) Service Manager
6 74 (6.42%) Support Engineer
7 48 (4.16%) Incident Manager
8 45 (3.90%) Applications Support
9 44 (3.82%) Delivery Manager
10 43 (3.73%) 2nd Line Support
10 43 (3.73%) Services Delivery Manager
11 42 (3.64%) Consultant
12 40 (3.47%) Desktop Support
13 36 (3.12%) IT Analyst
14 34 (2.95%) 1st Line Support
14 34 (2.95%) Business Analyst
15 33 (2.86%) Security Engineer
16 32 (2.78%) IT Support
16 32 (2.78%) Security Analyst
17 30 (2.60%) Developer
Libraries, Frameworks & Software Standards
1 24 (2.08%) Web Services
2 18 (1.56%) HTML
3 15 (1.30%) .NET
4 12 (1.04%) REST
4 12 (1.04%) XML
5 10 (0.87%) CSS
6 9 (0.78%) Middleware
7 8 (0.69%) FIX Protocol
8 6 (0.52%) SOAP
9 5 (0.43%) AngularJS
9 5 (0.43%) SAML
10 4 (0.35%) ASP.NET
10 4 (0.35%) HTML5
10 4 (0.35%) J2EE
10 4 (0.35%) Node.js
10 4 (0.35%) React
10 4 (0.35%) Sensu
10 4 (0.35%) TIBCO EMS
10 4 (0.35%) WebCenter
11 3 (0.26%) WebSphere MQ
Miscellaneous
1 123 (10.67%) Management Information System
2 103 (8.93%) Analytical Skills
3 74 (6.42%) Data Centre
4 46 (3.99%) Smartphone
5 41 (3.56%) PKI
6 31 (2.69%) CMDB
7 22 (1.91%) Blackberry
7 22 (1.91%) Computer Science
8 21 (1.82%) Cyberthreat
9 17 (1.47%) Video Conferencing
10 15 (1.30%) PDA
11 14 (1.21%) NHS
12 13 (1.13%) Clustering
12 13 (1.13%) User Experience
12 13 (1.13%) Virtual Team
13 12 (1.04%) Algorithms
13 12 (1.04%) Distributed Denial-of-Service
13 12 (1.04%) Security Operations Centre
14 11 (0.95%) Driving Licence
14 11 (0.95%) Microsoft Licensing
Operating Systems
1 391 (33.91%) Windows
2 107 (9.28%) Linux
2 107 (9.28%) Windows Server
3 84 (7.29%) Windows 7
4 75 (6.50%) Unix
5 58 (5.03%) Windows Server 2008
6 51 (4.42%) Windows Server 2012
7 42 (3.64%) Windows Server 2003
8 31 (2.69%) Windows 10
9 30 (2.60%) Apple iOS
10 27 (2.34%) Android
11 21 (1.82%) Windows 8
11 21 (1.82%) Windows XP
12 16 (1.39%) Mac OS
13 14 (1.21%) Red Hat Enterprise Linux
14 13 (1.13%) Solaris
15 11 (0.95%) Mac OS X
16 7 (0.61%) Windows 2000
17 5 (0.43%) Windows Vista
18 2 (0.17%) CentOS
Processes & Methodologies
1 457 (39.64%) ITIL
2 224 (19.43%) Problem Management
3 222 (19.25%) Service Management
4 183 (15.87%) Change Management
5 135 (11.71%) Service Delivery
6 120 (10.41%) Information Security
7 104 (9.02%) ITSM
8 91 (7.89%) Project Management
9 89 (7.72%) Root Cause Analysis
10 83 (7.20%) Agile Software Development
11 78 (6.76%) Cybersecurity
12 70 (6.07%) Migration
13 64 (5.55%) ITIL V3
14 62 (5.38%) Disaster Recovery
15 61 (5.29%) Continuous Improvement
15 61 (5.29%) Risk Management
16 59 (5.12%) Configuration Management
17 55 (4.77%) Release Management
18 50 (4.34%) SIEM
19 49 (4.25%) Stakeholder Management
Programming Languages
1 125 (10.84%) SQL
2 53 (4.60%) PowerShell
3 50 (4.34%) Python
4 48 (4.16%) Java
5 44 (3.82%) Perl
6 25 (2.17%) JavaScript
7 23 (1.99%) Ruby
8 21 (1.82%) C#
9 20 (1.73%) Bash Shell
10 16 (1.39%) C
11 15 (1.30%) PHP
12 12 (1.04%) T-SQL
13 11 (0.95%) C++
13 11 (0.95%) Shell Script
14 9 (0.78%) Korn
15 8 (0.69%) AWK
15 8 (0.69%) sed
16 7 (0.61%) Go
17 4 (0.35%) VB.NET
18 3 (0.26%) Tcl
Qualifications
1 133 (11.54%) Security Cleared
2 91 (7.89%) SC Cleared
3 65 (5.64%) Microsoft Certification
4 60 (5.20%) CISSP
5 54 (4.68%) Degree
6 53 (4.60%) ITIL Certification
7 48 (4.16%) Cisco Certification
8 44 (3.82%) CISM
9 32 (2.78%) CCNA
10 29 (2.52%) MCSE
11 28 (2.43%) DV Cleared
12 24 (2.08%) MCP
13 21 (1.82%) VMware Certified Professional (VCP)
14 18 (1.56%) CEH
15 16 (1.39%) CISA
16 15 (1.30%) CRISC
17 13 (1.13%) BPSS Clearance
17 13 (1.13%) CCNP
18 12 (1.04%) MCDST
19 11 (0.95%) CTC Cleared
Quality Assurance & Compliance
1 169 (14.66%) SLA
2 38 (3.30%) PCI DSS
3 37 (3.21%) GDPR
3 37 (3.21%) ISO/IEC 27001
4 31 (2.69%) QA
5 20 (1.73%) COBIT
6 14 (1.21%) Disclosure Scotland
7 13 (1.13%) Sarbanes-Oxley
8 8 (0.69%) ISO/IEC 20000
8 8 (0.69%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
8 8 (0.69%) PMO
9 7 (0.61%) HMG Security Policy Framework
9 7 (0.61%) ISO 9001
9 7 (0.61%) MiFID
10 6 (0.52%) Data Quality
11 4 (0.35%) ISO 31000
12 3 (0.26%) BS7799
12 3 (0.26%) Cyber Essentials
12 3 (0.26%) RMADS
13 2 (0.17%) Cyber Essentials PLUS
System Software
1 238 (20.64%) Active Directory
2 76 (6.59%) VMware Infrastructure
3 40 (3.47%) Hyper-V
4 27 (2.34%) vSphere
5 22 (1.91%) VMware ESXi
6 19 (1.65%) XenApp
7 6 (0.52%) Virtual Desktop
7 6 (0.52%) XenDesktop
8 5 (0.43%) Docker
9 4 (0.35%) BitLocker
9 4 (0.35%) iptables
9 4 (0.35%) ProxySG
10 3 (0.26%) XenServer
11 2 (0.17%) DFS Replication
11 2 (0.17%) ISA Server
11 2 (0.17%) Microsoft App-V
11 2 (0.17%) NFS
11 2 (0.17%) Snort
11 2 (0.17%) Veritas Cluster Server
11 2 (0.17%) Xen
Systems Management
1 59 (5.12%) SCCM
2 19 (1.65%) NetBackup
3 18 (1.56%) Ansible
4 13 (1.13%) Systems Management Server (SMS)
5 11 (0.95%) Backup Exec
6 10 (0.87%) Opscode Chef
6 10 (0.87%) Puppet
7 8 (0.69%) SCOM
8 7 (0.61%) Host Intrusion Detection System
8 7 (0.61%) HP Quality Center
8 7 (0.61%) Netcool
9 6 (0.52%) CSIRT
9 6 (0.52%) MOM
9 6 (0.52%) SCOrch
9 6 (0.52%) Stealthwatch
10 5 (0.43%) AirWatch
10 5 (0.43%) Cisco Prime
10 5 (0.43%) McAfee ePO
10 5 (0.43%) WSUS
11 4 (0.35%) Opsview
Vendors
1 310 (26.89%) Microsoft
2 110 (9.54%) VMware
3 94 (8.15%) Cisco
4 88 (7.63%) Citrix
5 73 (6.33%) HP
6 60 (5.20%) ServiceNow
7 57 (4.94%) Remedy
8 56 (4.86%) Oracle
9 45 (3.90%) NetApp
10 36 (3.12%) Splunk
11 35 (3.04%) IBM
12 34 (2.95%) Apple
13 30 (2.60%) Google
14 23 (1.99%) Dell
15 20 (1.73%) Symantec
16 17 (1.47%) ArcSight
16 17 (1.47%) BMC
17 15 (1.30%) Avaya
17 15 (1.30%) Ivanti
17 15 (1.30%) SAP