Period
to 13 June 2021

The following table provides summary statistics for contract job vacancies with a requirement for Incident Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Incident Management over the 6 months to 13 June 2021 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Incident Management
UK
6 months to
13 Jun 2021
Same period 2020 Same period 2019
Rank 251 224 248
Rank change year-on-year -27 +24 +2
Contract jobs citing Incident Management 643 514 994
As % of all contract jobs advertised in the UK 1.05% 1.18% 1.10%
As % of the Processes & Methodologies category 1.19% 1.38% 1.26%
Number of daily rates quoted 356 298 585
10th Percentile £202 £149 £158
25th Percentile £320 £300 £250
Median daily rate (50th Percentile) £450 £425 £415
Median % change year-on-year +5.88% +2.41% +9.21%
75th Percentile £550 £550 £525
90th Percentile £638 £650 £638
UK excluding London median daily rate £403 £413 £375
% change year-on-year -2.42% +10.00% +2.74%
Number of hourly rates quoted 103 42 85
10th Percentile " £12.42 £12.86
25th Percentile £12.25 £14.75 £14.38
Median hourly rate £16.00 £16.80 £17.00
Median % change year-on-year -4.76% -1.18% +6.25%
75th Percentile £20.00 £18.56 £26.88
90th Percentile £25.85 £26.00 £33.40
UK excluding London median hourly rate £15.00 £16.20 £16.75
% change year-on-year -7.41% -3.28% +9.84%

Incident Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Contract vacancies with a requirement for process or methodology skills 53,852 37,311 79,153
As % of all contract IT jobs advertised in the UK 87.83% 85.88% 87.38%
Number of daily rates quoted 36,763 24,904 52,927
10th Percentile £313 £300 £303
25th Percentile £400 £388 £381
Median daily rate (50th Percentile) £500 £475 £475
Median % change year-on-year +5.26% - +5.56%
75th Percentile £588 £575 £575
90th Percentile £675 £675 £650
UK excluding London median daily rate £450 £450 £438
% change year-on-year - +2.86% +4.17%
Number of hourly rates quoted 1,519 1,087 2,048
10th Percentile £12.00 £12.50 £11.80
25th Percentile £15.11 £16.10 £14.27
Median hourly rate £25.00 £22.50 £22.50
Median % change year-on-year +11.11% - +12.50%
75th Percentile £47.50 £46.00 £44.50
90th Percentile £60.00 £55.00 £51.83
UK excluding London median hourly rate £22.00 £20.50 £22.50
% change year-on-year +7.32% -8.89% +18.47%

Incident Management
Job Vacancy Trend

Job postings citing Incident Management as a proportion of all IT jobs advertised.

Job vacancy trend for Incident Management in the UK

Incident Management
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing Incident Management.

Daily rate trend for Incident Management in the UK

Incident Management
Daily Rate Histogram

Daily rate distribution for jobs citing Incident Management over the 6 months to 13 June 2021.

Daily rate histogram for Incident Management in the UK

Incident Management
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing Incident Management.

Hourly rate trend for Incident Management in the UK

Incident Management
Hourly Rate Histogram

Hourly rate distribution of jobs citing Incident Management over the 6 months to 13 June 2021.

Hourly rate histogram for Incident Management in the UK

Incident Management
Top 18 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Incident Management within the UK over the 6 months to 13 June 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -24 512 £462 +2.56% 178
UK excluding London +9 357 £403 -2.42% 146
London -39 199 £475 +11.76% 44
Work from Home -154 141 £475 +5.56% 32
South East +3 77 £393 -1.88% 40
East of England +38 74 £150 -69.23% 7
North of England -5 59 £458 +30.71% 46
Midlands -26 47 £450 -14.29% 23
Scotland -26 46 £375 +141.94% 7
South West +13 34 £495 -17.50% 18
West Midlands -29 28 £475 -13.64% 13
Yorkshire +15 25 £475 +80.95% 20
North West -17 25 £440 +23.94% 18
East Midlands +9 19 £380 +153.33% 10
Wales - 13 £350 - 4
North East +18 9 £362 +106.86% 8
Northern Ireland -2 5 £140 -12.50% 1
Channel Islands - 3 - -

For the 6 months to 13 June 2021, IT contractor jobs citing Incident Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads with a requirement for Incident Management.

1 192 (29.86%) ITIL
2 190 (29.55%) Social Skills
3 164 (25.51%) Windows
4 142 (22.08%) Change Management
5 130 (20.22%) Microsoft
5 130 (20.22%) Problem Management
6 111 (17.26%) Active Directory
7 110 (17.11%) Finance
8 102 (15.86%) Problem-Solving
9 96 (14.93%) Microsoft 365
10 90 (14.00%) Security Cleared
10 90 (14.00%) Service Management
11 87 (13.53%) Azure
12 80 (12.44%) Agile Software Development
13 79 (12.29%) Analytical Skills
14 71 (11.04%) Information Security
14 71 (11.04%) Linux
15 70 (10.89%) AWS
16 69 (10.73%) SQL
16 69 (10.73%) Retail
17 65 (10.11%) Risk Management
18 64 (9.95%) Microsoft Office
19 63 (9.80%) Management Information System
19 63 (9.80%) Cybersecurity
20 61 (9.49%) Firewall
20 61 (9.49%) Citrix
21 60 (9.33%) SC Cleared
22 57 (8.86%) DevOps
23 54 (8.40%) ServiceNow
24 52 (8.09%) Banking

Incident Management
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 18 (2.80%) SharePoint
2 14 (2.18%) Confluence
3 13 (2.02%) MS Exchange
3 13 (2.02%) Skype for Business
4 12 (1.87%) IIS
5 9 (1.40%) OpenStack
6 8 (1.24%) Cloud Foundry
6 8 (1.24%) CMS
7 7 (1.09%) SharePoint 2013
8 5 (0.78%) Apache
8 5 (0.78%) Exchange Server 2010
8 5 (0.78%) Exchange Server 2013
8 5 (0.78%) IBM Notes
8 5 (0.78%) Oracle Coherence
9 4 (0.62%) WebLogic
10 3 (0.47%) Blackberry Enterprise Server
10 3 (0.47%) SAS
11 2 (0.31%) Documentum
11 2 (0.31%) FileNet
11 2 (0.31%) Tomcat
Applications
1 64 (9.95%) Microsoft Office
2 18 (2.80%) Microsoft Excel
3 2 (0.31%) Microsoft PowerPoint
3 2 (0.31%) Microsoft Project
4 1 (0.16%) Chatbot
4 1 (0.16%) MS Visio
Business Applications
1 9 (1.40%) Remedy ITSM
2 5 (0.78%) ION MarketView
3 3 (0.47%) assyst
3 3 (0.47%) SAP S/4HANA
4 2 (0.31%) Adobe Campaign
4 2 (0.31%) Eikon
4 2 (0.31%) Maximo
4 2 (0.31%) Oracle Applications
4 2 (0.31%) SAP PS
4 2 (0.31%) SAP WM
4 2 (0.31%) Unit4 Business World
5 1 (0.16%) Dynamics CRM
5 1 (0.16%) Oracle EBS
5 1 (0.16%) Oracle EBS R12
5 1 (0.16%) Oracle Financials
5 1 (0.16%) Oracle Procure-to-Pay
5 1 (0.16%) SAP EHS
5 1 (0.16%) SAP HCM
5 1 (0.16%) Sentinel
Cloud Services
1 96 (14.93%) Microsoft 365
2 87 (13.53%) Azure
3 70 (10.89%) AWS
4 17 (2.64%) GCP
5 10 (1.56%) Serverless
6 9 (1.40%) Cloud Computing
6 9 (1.40%) Power Platform
7 6 (0.93%) OpenShift
8 5 (0.78%) AWS Lambda
8 5 (0.78%) Azure Active Directory
8 5 (0.78%) GitHub
8 5 (0.78%) IaaS
9 4 (0.62%) Amazon EC2
9 4 (0.62%) Azure Functions
9 4 (0.62%) PaaS
9 4 (0.62%) SaaS
10 3 (0.47%) Akamai
10 3 (0.47%) Amazon S3
10 3 (0.47%) CloudFront
10 3 (0.47%) Firebase
Communications & Networking
1 61 (9.49%) Firewall
2 38 (5.91%) DNS
3 28 (4.35%) Network Security
4 27 (4.20%) DHCP
5 25 (3.89%) Wi-Fi
6 22 (3.42%) Multicast
7 20 (3.11%) TCP/IP
8 13 (2.02%) Internet
9 12 (1.87%) LAN
9 12 (1.87%) Skype
9 12 (1.87%) tcpdump
9 12 (1.87%) VPN
9 12 (1.87%) WAN
9 12 (1.87%) Wireshark
10 11 (1.71%) SAN
11 10 (1.56%) Cisco IOS
12 9 (1.40%) SSL
13 6 (0.93%) FTP
13 6 (0.93%) Remote Desktop
13 6 (0.93%) VoIP
Database & Business Intelligence
1 46 (7.15%) SQL Server
2 16 (2.49%) MySQL
3 13 (2.02%) Oracle Database
4 10 (1.56%) SQL Server 2008
5 8 (1.24%) Power BI
5 8 (1.24%) SQL Server Integration Services
6 7 (1.09%) Relational Database
6 7 (1.09%) SQL Server 2012
7 5 (0.78%) Data Warehouse
7 5 (0.78%) DTS
7 5 (0.78%) InterSystems Cache
7 5 (0.78%) Oracle Reports
7 5 (0.78%) SQL Server 2016
8 4 (0.62%) Amazon RDS
8 4 (0.62%) Data Lake
8 4 (0.62%) RDBMS
8 4 (0.62%) SQL Server 2019
8 4 (0.62%) SQL Server Reporting Services
9 3 (0.47%) Amazon Redshift
9 3 (0.47%) Tableau
Development Applications
1 42 (6.53%) JIRA
2 24 (3.73%) Jenkins
3 15 (2.33%) Git (software)
4 7 (1.09%) Visual Studio
5 4 (0.62%) Bitbucket
6 3 (0.47%) Artifactory
6 3 (0.47%) Atlassian Bamboo
6 3 (0.47%) CA Gen
6 3 (0.47%) CircleCI
6 3 (0.47%) Crashlytics
7 2 (0.31%) Ant
7 2 (0.31%) ESLint
7 2 (0.31%) Oracle Forms
7 2 (0.31%) Subversion
8 1 (0.16%) Cucumber
8 1 (0.16%) IDA Disassembler
8 1 (0.16%) Postman
8 1 (0.16%) SonarQube
8 1 (0.16%) Team Foundation Server
8 1 (0.16%) Visual Studio Code
General
1 190 (29.55%) Social Skills
2 110 (17.11%) Finance
3 79 (12.29%) Analytical Skills
4 69 (10.73%) Retail
5 52 (8.09%) Banking
6 51 (7.93%) Public Sector
7 22 (3.42%) Front Office
8 21 (3.27%) Investment Banking
8 21 (3.27%) Organisational Skills
9 17 (2.64%) Telecoms
10 12 (1.87%) Presentation Skills
11 9 (1.40%) Back Office
12 7 (1.09%) Legal
12 7 (1.09%) Manufacturing
12 7 (1.09%) Marketing
13 6 (0.93%) Prime Brokerage
14 5 (0.78%) Influencing Skills
15 2 (0.31%) Advertising
15 2 (0.31%) Billing
15 2 (0.31%) Documentation Skills
Job Titles
1 168 (26.13%) Analyst
2 83 (12.91%) Service Analyst
3 56 (8.71%) Service Desk Analyst
4 37 (5.75%) Developer
5 34 (5.29%) Consultant
6 33 (5.13%) Applications Support
6 33 (5.13%) Support Analyst
7 31 (4.82%) Incident Manager
8 28 (4.35%) Service Manager
8 28 (4.35%) Support Engineer
9 26 (4.04%) Incident Analyst
10 22 (3.42%) Architect
11 20 (3.11%) IT Analyst
11 20 (3.11%) Security Consultant
12 18 (2.80%) Delivery Manager
12 18 (2.80%) Service Management Analyst
13 16 (2.49%) Infrastructure Engineer
13 16 (2.49%) Security Analyst
14 15 (2.33%) 1st Line Service Desk Analyst
15 14 (2.18%) 2nd Line Support
Libraries, Frameworks & Software Standards
1 17 (2.64%) FIX Protocol
2 12 (1.87%) Web Services
3 11 (1.71%) HTML
3 11 (1.71%) JSON
4 10 (1.56%) CSS
4 10 (1.56%) Middleware
5 9 (1.40%) REST
5 9 (1.40%) SOAP
6 8 (1.24%) Hystrix
6 8 (1.24%) RxJava
6 8 (1.24%) Spring
6 8 (1.24%) Spring Boot
6 8 (1.24%) XML
7 7 (1.09%) Rendezvous
8 6 (0.93%) .NET
9 5 (0.78%) Ajax
9 5 (0.78%) Regular Expression
10 4 (0.62%) J2EE
11 3 (0.47%) ADO
11 3 (0.47%) ADO.NET
Miscellaneous
1 63 (9.80%) Management Information System
2 21 (3.27%) Self-Motivation
3 17 (2.64%) Blackberry
4 15 (2.33%) CMDB
5 13 (2.02%) iPad
6 12 (1.87%) Data Centre
6 12 (1.87%) Mobile App
7 11 (1.71%) Derivative
7 11 (1.71%) NHS
8 8 (1.24%) Cyberthreat
8 8 (1.24%) Foreign Exchange (FX)
8 8 (1.24%) iPhone
8 8 (1.24%) PKI
9 7 (1.09%) Enterprise Software
9 7 (1.09%) Fixed Income
9 7 (1.09%) Security Operations Centre
10 6 (0.93%) Equities
10 6 (0.93%) Smartphone
10 6 (0.93%) SWIFT
10 6 (0.93%) Video Conferencing
Operating Systems
1 164 (25.51%) Windows
2 71 (11.04%) Linux
3 46 (7.15%) Windows Server
4 45 (7.00%) Windows 10
5 43 (6.69%) Unix
6 28 (4.35%) Windows 7
7 21 (3.27%) Apple iOS
8 18 (2.80%) Android
9 12 (1.87%) Windows XP
10 11 (1.71%) Red Hat Enterprise Linux
10 11 (1.71%) Windows Server 2012
11 10 (1.56%) Windows 8
12 9 (1.40%) Windows Server 2008
13 7 (1.09%) Mac OS
14 5 (0.78%) Mac OS X
15 3 (0.47%) Ubuntu
15 3 (0.47%) VMS
16 1 (0.16%) CentOS
16 1 (0.16%) Solaris
16 1 (0.16%) Windows Mobile
Processes & Methodologies
1 192 (29.86%) ITIL
2 142 (22.08%) Change Management
3 130 (20.22%) Problem Management
4 102 (15.86%) Problem-Solving
5 90 (14.00%) Service Management
6 80 (12.44%) Agile Software Development
7 71 (11.04%) Information Security
8 65 (10.11%) Risk Management
9 63 (9.80%) Cybersecurity
10 57 (8.86%) DevOps
11 51 (7.93%) Configuration Management
12 48 (7.47%) ITSM
12 48 (7.47%) Stakeholder Management
13 45 (7.00%) Major Incident Management
14 43 (6.69%) Service Delivery
15 41 (6.38%) Project Management
15 41 (6.38%) SIEM
16 37 (5.75%) Migration
17 35 (5.44%) Electronic Trading
18 34 (5.29%) Capacity Management
Programming Languages
1 69 (10.73%) SQL
2 44 (6.84%) Python
3 39 (6.07%) Java
4 36 (5.60%) PowerShell
5 13 (2.02%) JavaScript
6 11 (1.71%) Kotlin
7 10 (1.56%) VBScript
8 9 (1.40%) C
8 9 (1.40%) C#
8 9 (1.40%) PL/SQL
9 8 (1.24%) Bash Shell
9 8 (1.24%) Java 8
9 8 (1.24%) Shell Script
9 8 (1.24%) T-SQL
10 7 (1.09%) VB
11 5 (0.78%) C++
11 5 (0.78%) Perl
12 3 (0.47%) COBOL
12 3 (0.47%) Objective-C
12 3 (0.47%) VB.NET
Qualifications
1 90 (14.00%) Security Cleared
2 60 (9.33%) SC Cleared
3 38 (5.91%) Degree
4 35 (5.44%) CISSP
5 30 (4.67%) ITIL Certification
6 26 (4.04%) CISM
6 26 (4.04%) Microsoft Certification
7 20 (3.11%) DV Cleared
8 15 (2.33%) A+ Certification
9 14 (2.18%) CISA
9 14 (2.18%) MCP
9 14 (2.18%) MCSA
10 12 (1.87%) Cisco Certification
11 11 (1.71%) GCIH
12 10 (1.56%) CCNP
12 10 (1.56%) GIAC
13 8 (1.24%) BPSS Clearance
14 7 (1.09%) CompTIA Security+
14 7 (1.09%) SSCP
15 6 (0.93%) RHCE
Quality Assurance & Compliance
1 48 (7.47%) SLA
2 18 (2.80%) ISO/IEC 27001
3 16 (2.49%) GDPR
4 15 (2.33%) QA
5 13 (2.02%) NIST
6 10 (1.56%) PCI DSS
7 7 (1.09%) GRC
8 4 (0.62%) Data Quality
8 4 (0.62%) ISO/IEC 20000
9 3 (0.47%) HMG Security Policy Framework
9 3 (0.47%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
9 3 (0.47%) SEPA
10 2 (0.31%) Disclosure Scotland
10 2 (0.31%) HIPAA
10 2 (0.31%) ISAE 3402
10 2 (0.31%) ISO 9001
10 2 (0.31%) Sarbanes-Oxley
10 2 (0.31%) SOC 2
11 1 (0.16%) COBIT
11 1 (0.16%) MiFID
System Software
1 111 (17.26%) Active Directory
2 19 (2.95%) VMware Infrastructure
3 13 (2.02%) BitLocker
4 12 (1.87%) VMware ESXi
5 8 (1.24%) Firmware
5 8 (1.24%) Hyper-V
6 7 (1.09%) Docker
7 5 (0.78%) vSphere
8 4 (0.62%) Virtual Desktop
9 3 (0.47%) Microsoft App-V
9 3 (0.47%) Tivoli Workload Scheduler
9 3 (0.47%) Virtual Servers
9 3 (0.47%) XenApp
9 3 (0.47%) XenDesktop
10 2 (0.31%) UAG
10 2 (0.31%) Virtual Machines
10 2 (0.31%) VMware NSX
11 1 (0.16%) DFS Replication
11 1 (0.16%) Microsoft Virtual Server
11 1 (0.16%) Oracle RAC
Systems Management
1 29 (4.51%) SCCM
2 27 (4.20%) Ansible
3 23 (3.58%) ITRS Geneos
4 13 (2.02%) Puppet
5 11 (1.71%) Active Directory Federation Services
5 11 (1.71%) AirWatch
6 9 (1.40%) Kubernetes
6 9 (1.40%) Prometheus
7 8 (1.24%) Terraform
8 7 (1.09%) SCOM
8 7 (1.09%) WSUS
9 6 (0.93%) CloudForms
9 6 (0.93%) Red Hat Satellite
10 5 (0.78%) EnCase
10 5 (0.78%) McAfee ePO
10 5 (0.78%) Microsoft Intune
10 5 (0.78%) Nessus
11 4 (0.62%) FTK
11 4 (0.62%) Single Sign-On
11 4 (0.62%) vRealize
Vendors
1 130 (20.22%) Microsoft
2 61 (9.49%) Citrix
3 54 (8.40%) ServiceNow
4 50 (7.78%) Splunk
5 43 (6.69%) Cisco
6 34 (5.29%) VMware
7 27 (4.20%) Oracle
8 18 (2.80%) IBM
9 17 (2.64%) Remedy
10 16 (2.49%) Dell
10 16 (2.49%) Red Hat
11 14 (2.18%) SAP
12 13 (2.02%) AppDynamics
12 13 (2.02%) HP
12 13 (2.02%) Meraki
13 9 (1.40%) Atlassian
13 9 (1.40%) Dynatrace
13 9 (1.40%) Fortinet
13 9 (1.40%) Sun
13 9 (1.40%) TIBCO