Period
to 18 October 2017

The following table provides summary statistics for contract job vacancies with a requirement for Incident Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Incident Management over the 6 months to 18 October 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Incident Management
UK
6 months to
18 Oct 2017
Same period 2016 Same period 2015
Rank 224 198 200
Rank change year-on-year -26 +2 +6
Contract jobs citing Incident Management 1128 1392 1445
As % of all contract IT jobs advertised in the UK 1.14% 1.31% 1.28%
As % of the Processes & Methodologies category 1.34% 1.56% 1.57%
Number of daily rates quoted 676 817 706
UK median daily rate £369 £325 £365
Median daily rate % change year-on-year +13.46% -10.96% +12.31%
10th Percentile £126 £149 £163
90th Percentile £588 £538 £534
UK excluding London median daily rate £350 £295 £349
% change year-on-year +18.64% -15.47% +15.37%
Number of hourly rates quoted 79 144 181
UK median hourly rate £14.00 £16.50 £16.50
Median hourly rate % change year-on-year -15.15% - -
10th Percentile £10.00 £11.25 £11.50
90th Percentile £27.05 £28.35 £40.19
UK excluding London median hourly rate £14.00 £16.50 £16.50
% change year-on-year -15.15% - -

Incident Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Contract vacancies with a requirement for process or methodology skills 83975 89343 92303
As % of all contract IT jobs advertised in the UK 84.50% 83.86% 81.54%
Number of daily rates quoted 55712 59123 59824
UK median daily rate £450 £425 £413
Median daily rate % change year-on-year +5.88% +3.03% +3.13%
10th Percentile £281 £263 £263
90th Percentile £625 £600 £600
UK excluding London median daily rate £400 £400 £375
% change year-on-year - +6.67% +1.35%
Number of hourly rates quoted 1987 2334 2671
UK median hourly rate £25.00 £23.59 £22.00
Median hourly rate % change year-on-year +5.98% +7.23% +12.82%
10th Percentile £11.57 £11.32 £11.50
90th Percentile £50.00 £48.75 £47.83
UK excluding London median hourly rate £25.00 £24.50 £22.50
% change year-on-year +2.04% +8.89% +12.50%

Incident Management
Job Vacancy Trend

Job postings citing Incident Management as a percentage of all IT jobs advertised.

Job vacancy trend for Incident Management in the UK

Incident Management
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Incident Management.

Contractor daily rate trend for Incident Management in the UK

Incident Management
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Incident Management over the 6 months to 18 October 2017.

Contractor daily rate histogram for Incident Management in the UK

Incident Management
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Incident Management.

Contractor hourly rate trend for Incident Management in the UK

Incident Management
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing Incident Management over the 6 months to 18 October 2017.

Contractor hourly rate histogram for Incident Management in the UK

Incident Management
Top 16 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Incident Management within the UK over the 6 months to 18 October 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -34 1025 £380 +16.92% 150
UK excluding London -19 741 £350 +18.64% 96
London -36 351 £450 +5.88% 64
South East +20 263 £360 +30.91% 19
North of England -42 138 £420 +47.37% 26
Midlands +32 136 £310 -17.33% 22
West Midlands +30 76 £300 -24.05% 16
East of England -49 75 £373 +14.62% 12
North West +10 66 £325 -13.33% 7
South West +2 65 £335 +11.67% 7
East Midlands +12 58 £350 -2.10% 5
Yorkshire +15 50 £513 +20.59% 11
Scotland +29 49 £300 -29.41% 10
North East -37 22 £338 +22.73% 8
Wales -1 12 £180 -57.01%
Northern Ireland -57 5 £90 +11.80%

For the 6 months to 18 October 2017, IT contractor jobs citing Incident Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads with a requirement for Incident Management.

1 427 (37.85%) ITIL
2 312 (27.66%) Windows
3 257 (22.78%) Microsoft
4 212 (18.79%) Active Directory
4 212 (18.79%) Problem Management
5 204 (18.09%) Service Management
6 201 (17.82%) Finance
7 195 (17.29%) Change Management
8 162 (14.36%) Security Cleared
9 154 (13.65%) SQL
10 147 (13.03%) Analytical Skills
11 123 (10.90%) SLA
12 118 (10.46%) Management Information System
13 116 (10.28%) Information Security
14 113 (10.02%) Microsoft Office
15 110 (9.75%) Service Delivery
16 107 (9.49%) SC Cleared
17 103 (9.13%) Linux
18 102 (9.04%) ITSM
19 99 (8.78%) Project Management
20 93 (8.24%) VMware
20 93 (8.24%) Banking
21 90 (7.98%) Windows Server
22 87 (7.71%) Windows 7
23 85 (7.54%) Agile Software Development
24 83 (7.36%) DNS
25 82 (7.27%) Firewall
25 82 (7.27%) ITIL V3
25 82 (7.27%) Degree
26 81 (7.18%) TCP/IP

Incident Management
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 62 (5.50%) MS Exchange
2 53 (4.70%) SharePoint
3 26 (2.30%) Exchange Server 2010
4 16 (1.42%) Blackberry Enterprise Server
4 16 (1.42%) Exchange Server 2013
4 16 (1.42%) Tomcat
5 14 (1.24%) CMS
5 14 (1.24%) Skype for Business
6 12 (1.06%) Apache
6 12 (1.06%) IIS
7 10 (0.89%) Confluence
7 10 (0.89%) IBM Notes
8 9 (0.80%) SAS
9 6 (0.53%) JBoss
9 6 (0.53%) WebSphere
10 5 (0.44%) Drupal
10 5 (0.44%) Exchange Server 2003
11 3 (0.27%) Office Communications Server
11 3 (0.27%) SharePoint 2010
11 3 (0.27%) SharePoint Server
Applications
1 113 (10.02%) Microsoft Office
2 57 (5.05%) Microsoft Excel
3 37 (3.28%) Microsoft PowerPoint
4 11 (0.98%) MS Visio
5 8 (0.71%) Microsoft Project
6 3 (0.27%) Spreadsheet
7 2 (0.18%) Acrobat
7 2 (0.18%) FileZilla
8 1 (0.089%) InfoPath
Business Applications
1 24 (2.13%) Remedy ITSM
2 11 (0.98%) ION MarketView
3 4 (0.35%) Payment Gateway
4 3 (0.27%) Bloomberg TOMS
4 3 (0.27%) Dynamics CRM
4 3 (0.27%) RMDS
4 3 (0.27%) thinkFolio
5 2 (0.18%) assyst
5 2 (0.18%) SAP Oil and Gas
6 1 (0.089%) Front Arena
6 1 (0.089%) Oracle Applications
6 1 (0.089%) Oracle EBS
6 1 (0.089%) Oracle EBS R12
6 1 (0.089%) Oracle Retail
6 1 (0.089%) Pega PRPC
6 1 (0.089%) SAP FI
6 1 (0.089%) SAP GRC
6 1 (0.089%) SAP SD
6 1 (0.089%) Summit
6 1 (0.089%) SystmOne
Cloud Services
1 74 (6.56%) Office 365
2 40 (3.55%) Amazon AWS
2 40 (3.55%) Microsoft Azure
3 10 (0.89%) Google Drive
4 8 (0.71%) SaaS
5 7 (0.62%) G Suite
6 6 (0.53%) IaaS
6 6 (0.53%) PaaS
7 3 (0.27%) Cloud Computing
8 2 (0.18%) Amazon EC2
8 2 (0.18%) Mimecast
8 2 (0.18%) npm
8 2 (0.18%) Virtual Private Cloud
9 1 (0.089%) Azure Active Directory
9 1 (0.089%) GitHub
9 1 (0.089%) Google Analytics
9 1 (0.089%) HP Helion
9 1 (0.089%) OpenShift
Communications & Networking
1 83 (7.36%) DNS
2 82 (7.27%) Firewall
3 81 (7.18%) TCP/IP
4 61 (5.41%) DHCP
5 45 (3.99%) Internet
6 38 (3.37%) SAN
7 37 (3.28%) WAN
8 36 (3.19%) LAN
9 35 (3.10%) Remote Desktop
10 32 (2.84%) Network Security
11 25 (2.22%) LDAP
12 24 (2.13%) VPN
13 19 (1.68%) IP Telephony
14 17 (1.51%) Intrusion Detection
15 15 (1.33%) Wireless
16 14 (1.24%) Skype
16 14 (1.24%) VoIP
17 12 (1.06%) MPLS
17 12 (1.06%) SNMP
18 11 (0.98%) NAS
Database & Business Intelligence
1 48 (4.26%) SQL Server
2 18 (1.60%) SQL Server 2008
3 17 (1.51%) Data Warehouse
3 17 (1.51%) MySQL
4 14 (1.24%) SQL Server 2012
5 12 (1.06%) Relational Database
6 11 (0.98%) Oracle Database
7 10 (0.89%) DB2
8 9 (0.80%) PostgreSQL
8 9 (0.80%) RDBMS
8 9 (0.80%) SAP HANA
8 9 (0.80%) SQL Server 2014
8 9 (0.80%) SQL Server Integration Services
9 8 (0.71%) SQL Server 2005
9 8 (0.71%) TimesTen
10 7 (0.62%) Geospatial Data
10 7 (0.62%) NoSQL
11 6 (0.53%) SQL Server Analysis Services
11 6 (0.53%) SQL Server Reporting Services
12 5 (0.44%) OLAP
Development Applications
1 62 (5.50%) JIRA
2 14 (1.24%) Git (software)
3 6 (0.53%) Metasploit
4 5 (0.44%) IDA Disassembler
4 5 (0.44%) Jenkins
4 5 (0.44%) OllyDbg
4 5 (0.44%) Subversion
4 5 (0.44%) Team Foundation Server
5 4 (0.35%) Maven
5 4 (0.35%) TeamCity
6 3 (0.27%) Ant
6 3 (0.27%) Artifactory
6 3 (0.27%) MSBuild
7 2 (0.18%) Chocolatey
7 2 (0.18%) IBM UrbanCode
7 2 (0.18%) Octopus Deploy
7 2 (0.18%) SonarQube
7 2 (0.18%) TestRail
7 2 (0.18%) Travis CI
7 2 (0.18%) Zephyr
General
1 201 (17.82%) Finance
2 93 (8.24%) Banking
3 41 (3.63%) Telecoms
4 30 (2.66%) Retail
5 16 (1.42%) Financial Institution
6 15 (1.33%) Investment Banking
7 14 (1.24%) Front Office
8 12 (1.06%) Legal
9 10 (0.89%) Manufacturing
9 10 (0.89%) Publishing
10 9 (0.80%) Back Office
11 8 (0.71%) Advertising
11 8 (0.71%) Billing
11 8 (0.71%) Marketing
12 6 (0.53%) Law
13 5 (0.44%) Games
13 5 (0.44%) Military
14 4 (0.35%) Electronics
14 4 (0.35%) Spanish Language
15 3 (0.27%) Online Betting
Job Titles
1 339 (30.05%) Analyst
2 84 (7.45%) Support Analyst
3 76 (6.74%) Service Analyst
3 76 (6.74%) Service Manager
4 72 (6.38%) Incident Manager
5 68 (6.03%) Service Desk Analyst
6 61 (5.41%) Support Engineer
7 53 (4.70%) Security Analyst
8 51 (4.52%) Consultant
9 49 (4.34%) Applications Support
10 48 (4.26%) 2nd Line Support
11 47 (4.17%) Administrator
12 44 (3.90%) Developer
13 43 (3.81%) 1st Line Support
14 42 (3.72%) Business Analyst
15 39 (3.46%) IT Analyst
16 33 (2.93%) Desktop Support
16 33 (2.93%) Services Delivery Manager
17 32 (2.84%) Delivery Manager
18 31 (2.75%) Incident Analyst
Libraries, Frameworks & Software Standards
1 31 (2.75%) Web Services
2 22 (1.95%) HTML
3 16 (1.42%) .NET
4 12 (1.06%) XML
5 10 (0.89%) SAP Basis
6 9 (0.80%) CSS
6 9 (0.80%) REST
6 9 (0.80%) SOAP
7 7 (0.62%) Middleware
8 6 (0.53%) Java EE
8 6 (0.53%) React
9 5 (0.44%) AngularJS
9 5 (0.44%) ASP.NET
9 5 (0.44%) FIX Protocol
9 5 (0.44%) Node.js
10 4 (0.35%) Ajax
10 4 (0.35%) J2EE
10 4 (0.35%) MDX
10 4 (0.35%) TIBCO EMS
11 2 (0.18%) ISPF
Miscellaneous
1 147 (13.03%) Analytical Skills
2 118 (10.46%) Management Information System
3 74 (6.56%) Data Centre
4 38 (3.37%) Cyberthreat
5 33 (2.93%) PKI
6 32 (2.84%) Smartphone
7 29 (2.57%) Computer Science
8 26 (2.30%) Blackberry
9 23 (2.04%) CMDB
9 23 (2.04%) Security Operations Centre
10 21 (1.86%) PDA
11 19 (1.68%) Distributed Denial-of-Service
12 16 (1.42%) Video Conferencing
13 14 (1.24%) Algorithms
14 13 (1.15%) NHS
15 12 (1.06%) Clustering
15 12 (1.06%) Enterprise Software
15 12 (1.06%) Replication
16 11 (0.98%) Fixed Income
17 9 (0.80%) Driving Licence
Operating Systems
1 312 (27.66%) Windows
2 103 (9.13%) Linux
3 90 (7.98%) Windows Server
4 87 (7.71%) Windows 7
5 74 (6.56%) Unix
6 54 (4.79%) Windows Server 2012
7 39 (3.46%) Windows Server 2008
8 36 (3.19%) Windows Server 2003
9 35 (3.10%) Apple iOS
10 29 (2.57%) Windows 10
11 28 (2.48%) Android
12 17 (1.51%) Windows XP
13 14 (1.24%) Red Hat Enterprise Linux
13 14 (1.24%) Windows 8
14 11 (0.98%) VMS
15 9 (0.80%) Solaris
16 6 (0.53%) Mac OS
16 6 (0.53%) Mac OS X
17 5 (0.44%) AIX
17 5 (0.44%) Windows Vista
Processes & Methodologies
1 427 (37.85%) ITIL
2 212 (18.79%) Problem Management
3 204 (18.09%) Service Management
4 195 (17.29%) Change Management
5 116 (10.28%) Information Security
6 110 (9.75%) Service Delivery
7 102 (9.04%) ITSM
8 99 (8.78%) Project Management
9 85 (7.54%) Agile Software Development
10 82 (7.27%) ITIL V3
11 77 (6.83%) Root Cause Analysis
12 72 (6.38%) SIEM
13 71 (6.29%) Cybersecurity
14 63 (5.59%) Release Management
15 62 (5.50%) Continuous Improvement
16 59 (5.23%) Migration
17 53 (4.70%) Configuration Management
17 53 (4.70%) Security Operations
18 52 (4.61%) Stakeholder Management
19 51 (4.52%) Asset Management
Programming Languages
1 154 (13.65%) SQL
2 62 (5.50%) PowerShell
3 59 (5.23%) Python
4 54 (4.79%) Perl
5 40 (3.55%) Java
6 21 (1.86%) PHP
7 19 (1.68%) Ruby
8 17 (1.51%) Bash Shell
8 17 (1.51%) C#
8 17 (1.51%) C++
8 17 (1.51%) JavaScript
8 17 (1.51%) T-SQL
9 16 (1.42%) Shell Script
10 10 (0.89%) C
11 9 (0.80%) Korn
11 9 (0.80%) VBScript
12 8 (0.71%) AWK
12 8 (0.71%) sed
12 8 (0.71%) VB
13 7 (0.62%) Go
Qualifications
1 162 (14.36%) Security Cleared
2 107 (9.49%) SC Cleared
3 82 (7.27%) Degree
4 68 (6.03%) Microsoft Certification
5 64 (5.67%) CISSP
6 43 (3.81%) ITIL Certification
7 38 (3.37%) DV Cleared
8 37 (3.28%) CISM
9 35 (3.10%) Cisco Certification
10 24 (2.13%) MCSE
11 22 (1.95%) CCNA
11 22 (1.95%) MCDST
12 19 (1.68%) CEH
13 17 (1.51%) BPSS Clearance
13 17 (1.51%) CRISC
13 17 (1.51%) CTC Cleared
14 16 (1.42%) CISA
15 15 (1.33%) Computer Science Degree
16 14 (1.24%) MCP
17 13 (1.15%) CCNP
Quality Assurance & Compliance
1 123 (10.90%) SLA
2 54 (4.79%) ISO/IEC 27001
3 44 (3.90%) PCI DSS
4 20 (1.77%) COBIT
4 20 (1.77%) GDPR
4 20 (1.77%) QA
5 14 (1.24%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
5 14 (1.24%) PMO
6 13 (1.15%) Disclosure Scotland
7 9 (0.80%) Sarbanes-Oxley
8 4 (0.35%) Data Quality
8 4 (0.35%) ISO 31000
8 4 (0.35%) ISO/IEC 20000
8 4 (0.35%) MiFID
9 3 (0.27%) HMG Security Policy Framework
9 3 (0.27%) ISO/IEC 27005
10 2 (0.18%) ISO 22301
11 1 (0.089%) BS7799
11 1 (0.089%) RMADS
11 1 (0.089%) SEPA
System Software
1 212 (18.79%) Active Directory
2 51 (4.52%) VMware Infrastructure
3 40 (3.55%) Hyper-V
4 29 (2.57%) VMware ESXi
5 14 (1.24%) vSphere
6 13 (1.15%) Microsoft App-V
7 7 (0.62%) iptables
7 7 (0.62%) XenApp
8 5 (0.44%) Virtual Desktop
8 5 (0.44%) VirtualBox
9 4 (0.35%) ProxySG
9 4 (0.35%) XenDesktop
10 3 (0.27%) Docker
10 3 (0.27%) ISA Server
10 3 (0.27%) Virtual Machines
10 3 (0.27%) Virtual Servers
11 2 (0.18%) BitLocker
11 2 (0.18%) Oracle RAC
11 2 (0.18%) Time Sharing Option
11 2 (0.18%) VMware Workstation
Systems Management
1 56 (4.96%) SCCM
2 15 (1.33%) Ansible
2 15 (1.33%) NetBackup
2 15 (1.33%) Netcool
3 14 (1.24%) SCOM
4 11 (0.98%) Opscode Chef
4 11 (0.98%) Systems Management Server (SMS)
5 9 (0.80%) Puppet
5 9 (0.80%) Tivoli
6 7 (0.62%) MOM
7 6 (0.53%) AirWatch
7 6 (0.53%) HP Quality Center
7 6 (0.53%) OpenView
7 6 (0.53%) WSUS
8 5 (0.44%) Backup Exec
8 5 (0.44%) EnCase
8 5 (0.44%) HAProxy
8 5 (0.44%) McAfee ePO
8 5 (0.44%) Tivoli Storage Manager
9 4 (0.35%) Nagios
Vendors
1 257 (22.78%) Microsoft
2 93 (8.24%) VMware
3 78 (6.91%) Citrix
4 69 (6.12%) HP
5 64 (5.67%) Cisco
6 63 (5.59%) ServiceNow
7 57 (5.05%) Oracle
7 57 (5.05%) Remedy
8 49 (4.34%) Splunk
9 33 (2.93%) SAP
10 32 (2.84%) IBM
11 28 (2.48%) NetApp
12 27 (2.39%) Google
13 25 (2.22%) Symantec
14 21 (1.86%) Apple
14 21 (1.86%) CA
15 18 (1.60%) Dell
16 16 (1.42%) AppDynamics
17 15 (1.33%) ArcSight
18 13 (1.15%) McAfee