2nd Line Support Contract Job Trends

Second Line Support
UK

The median Second Line Support daily rate in the UK is £190, according to job vacancies posted in the 6 months leading up to 9 January 2026.

The table below compares current contractor rates and summary statistics with the previous two years.

6 months to
9 Jan 2026
Same period 2025 Same period 2024
Rank 396 376 311
Rank change year-on-year -20 -65 +33
Contract jobs requiring a 2nd Line Support 185 158 310
As % of all contract jobs in the UK 0.50% 0.49% 0.73%
As % of the Job Titles category 0.55% 0.53% 0.78%
Number of daily rates quoted 134 113 212
10th Percentile £154 £158 £133
25th Percentile £163 £188 £164
Median daily rate (50th Percentile) £190 £219 £200
Median % change year-on-year -13.24% +9.50% -11.11%
75th Percentile £227 £273 £238
90th Percentile £288 £408 £288
UK excluding London median daily rate £190 £200 £200
% change year-on-year -5.00% +0.13% -0.13%
Number of hourly rates quoted 17 18 22
10th Percentile - £21.03 £17.72
25th Percentile £15.50 £22.50 £17.73
Median hourly rate £18.00 £23.99 £19.31
Median % change year-on-year -24.97% +24.24% -11.22%
75th Percentile £25.15 £29.00 £22.09
90th Percentile £31.59 £41.25 £24.90
UK excluding London median hourly rate £16.00 £25.84 £19.04
% change year-on-year -38.08% +35.75% -4.83%

All Contract IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the UK with a recognized job title 33,508 29,606 39,607
% of contract IT jobs with a recognized job title 91.31% 92.68% 93.31%
Number of daily rates quoted 21,195 18,121 26,431
10th Percentile £300 £291 £281
25th Percentile £405 £408 £413
Median daily rate (50th Percentile) £500 £525 £525
Median % change year-on-year -4.76% - -4.55%
75th Percentile £618 £638 £638
90th Percentile £719 £738 £738
UK excluding London median daily rate £475 £479 £500
% change year-on-year -0.89% -4.15% -
Number of hourly rates quoted 1,969 900 1,622
10th Percentile £14.25 £15.52 £14.18
25th Percentile £18.22 £21.05 £19.06
Median hourly rate £26.50 £32.50 £44.50
Median % change year-on-year -18.46% -26.97% +34.85%
75th Percentile £60.00 £62.24 £65.00
90th Percentile £71.46 £73.75 £76.53
UK excluding London median hourly rate £25.15 £31.50 £45.11
% change year-on-year -20.16% -30.16% +67.04%

2nd Line Support
Job Vacancy Trend

Historical trend showing the proportion of contract IT job postings featuring '2nd Line Support' in the job title relative to all contract IT jobs advertised.

2nd Line Support job vacancy trend in the UK

2nd Line Support
Daily Rate Trend

Contractor daily rate distribution trend for 2nd Line Support job vacancies in the UK.

Contractor daily rate distribution trend for 2nd Line Support job vacancies in the UK

2nd Line Support
Daily Rate Histogram

Daily rate distribution for jobs citing 2nd Line Support over the 6 months to 9 January 2026.

Daily rate histogram for 2nd Line Support in the UK

2nd Line Support
Hourly Rate Trend

Contractor hourly rate distribution trend for 2nd Line Support job vacancies in the UK.

Contractor hourly rate distribution trend for 2nd Line Support job vacancies in the UK

2nd Line Support
Hourly Rate Histogram

Hourly rate distribution of jobs citing 2nd Line Support over the 6 months to 9 January 2026.

Hourly rate histogram for 2nd Line Support in the UK

2nd Line Support
Top 17 Contract Job Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Support within the UK over the 6 months to 9 January 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
England -7 177 £190 -15.56% 58
UK excluding London -27 132 £190 -5.00% 63
North of England -7 64 £175 -10.26% 10
London -12 49 £190 -24.00% 8
North West -15 33 £175 -6.67% 3
Midlands -30 29 £180 -12.20% 8
Yorkshire -26 25 £205 +5.13% 5
West Midlands -30 19 £200 -4.76% 5
South East -24 15 £200 -12.78% 22
Work from Home -27 14 £190 -24.00% 16
East of England -14 11 - - 8
East Midlands -17 10 £158 -21.25% 3
South West -16 9 £275 +25.57% 6
North East - 6 £175 - 2
Northern Ireland -6 2 - -
Wales -5 1 £205 +2.50%
Scotland -16 1 £225 +18.42% 10

2nd Line Support Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 9 January 2026, 2nd Line Support contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all contract job ads featuring 2nd Line Support in the job title.

1 114 (61.62%) Windows
2 99 (53.51%) Microsoft 365
3 71 (38.38%) Microsoft
4 67 (36.22%) Active Directory
5 61 (32.97%) Microsoft Office
6 47 (25.41%) Customer Service
7 45 (24.32%) Android
8 44 (23.78%) Windows 10
9 42 (22.70%) ITIL
10 41 (22.16%) Security Cleared
11 38 (20.54%) Entra ID
12 37 (20.00%) Azure
12 37 (20.00%) SC Cleared
13 34 (18.38%) Service Management
14 31 (16.76%) Service Delivery
15 29 (15.68%) Apple
15 29 (15.68%) Microsoft Intune
15 29 (15.68%) Problem-Solving
15 29 (15.68%) Wireless
16 28 (15.14%) Business Intelligence
16 28 (15.14%) SAP
17 27 (14.59%) Digital Marketing
17 27 (14.59%) Mac OS
17 27 (14.59%) Programme Management
17 27 (14.59%) SharePoint
18 26 (14.05%) Cisco
18 26 (14.05%) DHCP
18 26 (14.05%) DNS
18 26 (14.05%) VPN
18 26 (14.05%) Windows Server

2nd Line Support Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 27 (14.59%) SharePoint
2 19 (10.27%) Microsoft Exchange
3 5 (2.70%) Exchange Server 2010
Applications
1 61 (32.97%) Microsoft Office
2 5 (2.70%) Microsoft Excel
3 1 (0.54%) Microsoft PowerPoint
Business Applications
1 3 (1.62%) Remedy ITSM
2 1 (0.54%) SystmOne
Cloud Services
1 99 (53.51%) Microsoft 365
2 38 (20.54%) Entra ID
3 37 (20.00%) Azure
4 14 (7.57%) OneDrive
5 6 (3.24%) Google Workspace
6 3 (1.62%) AWS
7 1 (0.54%) GCP
7 1 (0.54%) Mimecast
7 1 (0.54%) Power Platform
Communications & Networking
1 29 (15.68%) Wireless
2 26 (14.05%) DHCP
2 26 (14.05%) DNS
2 26 (14.05%) VPN
3 21 (11.35%) TCP/IP
4 20 (10.81%) WAN
5 16 (8.65%) LAN
6 9 (4.86%) Firewall
7 8 (4.32%) Wi-Fi
8 6 (3.24%) Network Security
8 6 (3.24%) PABX
8 6 (3.24%) Structured Cabling
9 4 (2.16%) BGP
9 4 (2.16%) IPsec
9 4 (2.16%) MPLS
10 3 (1.62%) VoIP
11 2 (1.08%) VLAN
12 1 (0.54%) Remote Desktop
Database & Business Intelligence
1 1 (0.54%) Electronic Patient Records
1 1 (0.54%) MySQL
1 1 (0.54%) Power BI
1 1 (0.54%) SQL Server
Development Applications
1 1 (0.54%) Hudson
1 1 (0.54%) JIRA
General
1 68 (36.76%) Social Skills
2 35 (18.92%) Public Sector
3 34 (18.38%) Finance
3 34 (18.38%) Manufacturing
4 28 (15.14%) Telecoms
5 27 (14.59%) Electronics
5 27 (14.59%) Marketing
6 11 (5.95%) Analytical Skills
7 9 (4.86%) Inclusion and Diversity
8 5 (2.70%) Organisational Skills
9 3 (1.62%) Banking
9 3 (1.62%) Retail
10 2 (1.08%) Law
10 2 (1.08%) Legal
11 1 (0.54%) Advertising
11 1 (0.54%) Documentation Skills
11 1 (0.54%) Local Government
11 1 (0.54%) Multimedia
11 1 (0.54%) Publishing
Miscellaneous
1 23 (12.43%) Data Centre
2 14 (7.57%) Driving Licence
3 10 (5.41%) Onboarding
3 10 (5.41%) Smartphone
4 7 (3.78%) Management Information System
4 7 (3.78%) NHS
5 6 (3.24%) CMDB
5 6 (3.24%) Self-Motivation
5 6 (3.24%) Team-Oriented Environment
6 4 (2.16%) PKI
7 3 (1.62%) iPhone
7 3 (1.62%) Video Conferencing
8 2 (1.08%) Data Protection Act
8 2 (1.08%) Life Science
8 2 (1.08%) Renewable Energy
9 1 (0.54%) CCTV
9 1 (0.54%) Enterprise Software
9 1 (0.54%) Hedge funds
9 1 (0.54%) Mobile Payment
9 1 (0.54%) Web Conferencing
Operating Systems
1 114 (61.62%) Windows
2 45 (24.32%) Android
3 44 (23.78%) Windows 10
4 27 (14.59%) Mac OS
5 26 (14.05%) Windows Server
6 18 (9.73%) Apple iOS
7 8 (4.32%) Linux
8 7 (3.78%) Windows Server 2019
9 6 (3.24%) Windows Server 2016
Processes & Methodologies
1 47 (25.41%) Customer Service
2 42 (22.70%) ITIL
3 34 (18.38%) Service Management
4 31 (16.76%) Service Delivery
5 29 (15.68%) Problem-Solving
6 28 (15.14%) Business Intelligence
7 27 (14.59%) Digital Marketing
7 27 (14.59%) Programme Management
8 17 (9.19%) ITSM
9 10 (5.41%) Asset Management
10 9 (4.86%) Customer Experience
11 8 (4.32%) Migration
11 8 (4.32%) Network Management
12 7 (3.78%) Mobile Device Management
12 7 (3.78%) Problem Management
13 6 (3.24%) Break/Fix
13 6 (3.24%) Change Management
13 6 (3.24%) Continuous Improvement
13 6 (3.24%) Network Monitoring
13 6 (3.24%) Workflow
Programming Languages
1 8 (4.32%) PowerShell
2 1 (0.54%) SQL
Qualifications
1 41 (22.16%) Security Cleared
2 37 (20.00%) SC Cleared
3 14 (7.57%) Degree
4 9 (4.86%) Microsoft Certification
5 6 (3.24%) ECDL
5 6 (3.24%) MCP
6 5 (2.70%) MCDST
7 2 (1.08%) DBS Check
7 2 (1.08%) MCSE
8 1 (0.54%) Azure Certification
8 1 (0.54%) CCNA
8 1 (0.54%) Cisco Certification
8 1 (0.54%) DV Cleared
8 1 (0.54%) HND
8 1 (0.54%) ITIL Certification
8 1 (0.54%) ITIL Foundation Certificate
8 1 (0.54%) MCSA
Quality Assurance & Compliance
1 9 (4.86%) SLA
2 2 (1.08%) Cyber Essentials
System Software
1 67 (36.22%) Active Directory
2 3 (1.62%) Virtual Desktop
3 1 (0.54%) BitLocker
3 1 (0.54%) Firmware
3 1 (0.54%) VMware Infrastructure
3 1 (0.54%) XenApp
Systems Management
1 29 (15.68%) Microsoft Intune
2 16 (8.65%) SCCM
3 2 (1.08%) Jamf Pro
4 1 (0.54%) SCOM
Vendors
1 71 (38.38%) Microsoft
2 29 (15.68%) Apple
3 28 (15.14%) SAP
4 26 (14.05%) Cisco
5 23 (12.43%) Dell
5 23 (12.43%) HP
6 16 (8.65%) ServiceNow
7 8 (4.32%) Google
8 5 (2.70%) Citrix
8 5 (2.70%) iManage
8 5 (2.70%) Mitel
9 4 (2.16%) Juniper
10 3 (1.62%) Logitech
10 3 (1.62%) Meraki
10 3 (1.62%) Remedy
11 2 (1.08%) VMware
12 1 (0.54%) Ariba
12 1 (0.54%) SolarWinds
12 1 (0.54%) Sophos
12 1 (0.54%) WatchGuard