The median contractor rate for a 2nd Line Support was £150 per day in advertised job vacancies during the 3 months to 28 March 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Second Line Support
UK
3 months to
28 Mar 2017
Same period 2016 Same period 2015
Rank 316 309 241
Rank change year-on-year -7 -68  
Contract jobs requiring a 2nd Line Support 317 386 517
As % of all contract IT jobs advertised in the UK 0.70% 0.72% 0.96%
As % of the Job Titles category 0.74% 0.76% 1.01%
Number of daily rates quoted 148 177 194
Median daily rate £150 £175 £165
Median daily rate % change year-on-year -14.28% +6.06%  
90% offered a daily rate of more than £110 £120 £110
10% offered a daily rate of more than £225 £285 £250
UK excluding London median daily rate £150 £160 £155
% change year-on-year -6.25% +3.22%  
Number of hourly rates quoted 76 93 164
Median hourly rate £15.50 £14.50 £15.61
Median hourly rate % change year-on-year +6.89% -7.12%  
90% offered a hourly rate of more than £11.00 £11.06 £12.00
10% offered a hourly rate of more than £22.50 £20.95 £22.25
UK excluding London median hourly rate £15.00 £14.50 £14.50
% change year-on-year +3.44% -  

The next table is for comparison with the above and includes summary statistics for all job roles in contract job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of contract jobs in our overall sample.

Contract IT Job Roles
UK
Contract job vacancies with a job title containing a recognized job role 42733 51025 51236
As % of all contract IT job vacancies advertised in the UK 94.78% 95.23% 94.83%
Number of daily rates quoted 27760 33065 30937
Median daily rate £425 £425 £400
Median daily rate % change year-on-year - +6.25%  
90% offered a daily rate of more than £260 £260 £238
10% offered a daily rate of more than £600 £600 £560
UK excluding London median daily rate £400 £388 £375
% change year-on-year +3.22% +3.33%  
Number of hourly rates quoted 1481 1587 2052
Median hourly rate £18.00 £18.75 £17.50
Median hourly rate % change year-on-year -4.00% +7.14%  
90% offered a hourly rate of more than £11.25 £11.50 £11.00
10% offered a hourly rate of more than £47.50 £48.00 £42.50
UK excluding London median hourly rate £17.50 £19.63 £17.00
% change year-on-year -10.82% +15.44%  

2nd Line Support
Job Vacancy Trend

The job posting trend of jobs advertised that featured 2nd Line Support in the job title.

Job vacancy trend for 2nd Line Support in the UK

2nd Line Support
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing 2nd Line Support.

Contractor daily rate trend for 2nd Line Support in the UK

2nd Line Support
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing 2nd Line Support over the 3 months to 28 March 2017.

Contractor daily rate histogram for 2nd Line Support in the UK

2nd Line Support
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support.

Contractor hourly rate trend for 2nd Line Support in the UK

2nd Line Support
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing 2nd Line Support over the 3 months to 28 March 2017.

Contractor hourly rate histogram for 2nd Line Support in the UK

2nd Line Support
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Support within the UK over the 3 months to 28 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -13 288 £150 -14.28% 99
London -13 96 £160 -8.57% 29
South East +2 69 £150 -14.28% 22
South West -6 29 £170 +36.00% 2
Surrey +28 26 £160 -1.53% 5
North West +28 21 £125 -19.35% 12
East of England -12 21 £130 -50.00% 12
City of London -2 19 £110 -48.23% 8
West Midlands +11 17 £135 -11.47% 7
Manchester +21 16 £108 -35.82% 8
Hampshire +14 15 £140 -25.33% 2
East Midlands -1 14 £195 -22.00% 7
Yorkshire +5 13 £145 -3.33% 7
Cambridgeshire +12 10 £130 - 3
Oxfordshire -10 10 £150 - 4
Buckinghamshire +1 9 £165 - 2
Wales +12 8 £180 +30.90% 1
North East -13 8 £90 -64.00% 1
Devon - 8 £170 - 1
Scotland +16 7 £150 +22.44% 1
South Yorkshire +9 7 £165 -22.35% 2
Northamptonshire +9 7 £206 -17.50% 4
Exeter - 7 £170 -
Shropshire +39 6 - - 1
South Wales +14 6 £180 +30.90% 1
Gloucestershire +1 6 £215 +72.00%
Hertfordshire -3 6 £130 -32.46% 7
Oxford -9 6 £150 +11.11% 1
Berkshire +7 5 £140 -52.34% 8
Milton Keynes -4 5 £165 - 1

2nd Line Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 28 March 2017, 2nd Line Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring 2nd Line Support in the job title.

1 575 (78.88%) Windows
2 442 (60.63%) Active Directory
3 336 (46.09%) Windows 7
4 301 (41.29%) Microsoft
5 240 (32.92%) MS Office
6 172 (23.59%) ITIL
7 159 (21.81%) Windows Server
8 133 (18.24%) Windows 10
9 131 (17.97%) MS Excel
10 121 (16.60%) VMware
11 120 (16.46%) MS Exchange
12 117 (16.05%) Office 365
13 105 (14.40%) SCCM
14 104 (14.27%) Windows Server 2008
14 104 (14.27%) Citrix
15 88 (12.07%) SLA
16 81 (11.11%) Cisco
17 75 (10.29%) Windows 8
18 71 (9.74%) Apple
19 70 (9.60%) LAN
19 70 (9.60%) WAN
20 68 (9.33%) VMware Infrastructure
21 66 (9.05%) Windows Server 2003
22 64 (8.78%) TCP/IP
22 64 (8.78%) Windows XP
23 62 (8.50%) Windows Server 2012
24 61 (8.37%) Blackberry
25 60 (8.23%) DNS
25 60 (8.23%) Security Cleared
26 58 (7.96%) HP

2nd Line Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 120 (16.46%) MS Exchange
2 52 (7.13%) Exchange Server 2010
3 27 (3.70%) Blackberry Enterprise Server
4 26 (3.57%) Skype for Business
5 25 (3.43%) IBM Notes
5 25 (3.43%) SharePoint
6 24 (3.29%) Exchange Server 2007
7 19 (2.61%) Exchange Server 2013
8 12 (1.65%) IIS
9 10 (1.37%) Exchange Server 2003
10 4 (0.55%) CMS
10 4 (0.55%) WebSphere
11 2 (0.27%) Apache
11 2 (0.27%) SharePoint 2010
12 1 (0.14%) Drupal
12 1 (0.14%) IBM Domino
12 1 (0.14%) Office Communications Server
12 1 (0.14%) SharePoint 2013
12 1 (0.14%) SharePoint Server
12 1 (0.14%) WordPress
Applications
1 240 (32.92%) MS Office
2 131 (17.97%) MS Excel
3 11 (1.51%) MS PowerPoint
4 2 (0.27%) Adobe Creative Suite
4 2 (0.27%) MS Visio
Business Applications
1 11 (1.51%) Eikon
2 4 (0.55%) Dynamics CRM
3 3 (0.41%) Dynamics NAV
4 2 (0.27%) Dynamics GP
4 2 (0.27%) Remedy ITSM
4 2 (0.27%) SAP Oil and Gas
4 2 (0.27%) thinkFolio
5 1 (0.14%) Hyperion Planning
5 1 (0.14%) Oracle 11i
5 1 (0.14%) Oracle Cash Management
5 1 (0.14%) Oracle EBS
5 1 (0.14%) Oracle EBS R12
5 1 (0.14%) Oracle Financials
5 1 (0.14%) Oracle General Ledger
5 1 (0.14%) Oracle iProcurement
5 1 (0.14%) Oracle Payables
5 1 (0.14%) Oracle Receivables
5 1 (0.14%) Payment Gateway
5 1 (0.14%) SAP ERP
5 1 (0.14%) Visualfiles
Cloud Services
1 117 (16.05%) Office 365
2 9 (1.23%) Microsoft Azure
3 7 (0.96%) OneDrive
4 2 (0.27%) IaaS
4 2 (0.27%) PaaS
4 2 (0.27%) SaaS
5 1 (0.14%) Amazon AWS
5 1 (0.14%) Azure Active Directory
5 1 (0.14%) Cloud Computing
5 1 (0.14%) GitHub
5 1 (0.14%) Mimecast
Communications & Networking
1 70 (9.60%) LAN
1 70 (9.60%) WAN
2 64 (8.78%) TCP/IP
3 60 (8.23%) DNS
4 55 (7.54%) DHCP
4 55 (7.54%) VPN
5 42 (5.76%) Wireless
6 39 (5.35%) Firewall
7 22 (3.02%) VoIP
8 18 (2.47%) Internet
8 18 (2.47%) Remote Desktop
8 18 (2.47%) Wi-Fi
9 12 (1.65%) Skype
10 11 (1.51%) 3G
11 10 (1.37%) Network Security
11 10 (1.37%) SAN
12 8 (1.10%) PBX
13 7 (0.96%) Cisco IOS
14 6 (0.82%) VLAN
15 5 (0.69%) IP Telephony
Database & Business Intelligence
1 28 (3.84%) SQL Server
2 8 (1.10%) SQL Server 2005
2 8 (1.10%) SQL Server 2012
3 4 (0.55%) SQL Server 2008
4 3 (0.41%) Crystal Reports
4 3 (0.41%) MS Access
4 3 (0.41%) MySQL
4 3 (0.41%) Oracle Database
5 2 (0.27%) BusinessObjects
6 1 (0.14%) BusinessObjects Business Intelligence
6 1 (0.14%) BusinessObjects XI
6 1 (0.14%) EDRMS
6 1 (0.14%) Electronic Patient Records
6 1 (0.14%) Essbase
6 1 (0.14%) InterSystems Cache
6 1 (0.14%) Oracle Database 10g
6 1 (0.14%) Oracle Database 11g
Development Applications
1 4 (0.55%) JIRA
2 2 (0.27%) Jenkins
3 1 (0.14%) Sonatype Nexus
General
1 49 (6.72%) Finance
2 34 (4.66%) Retail
3 32 (4.39%) Banking
4 21 (2.88%) Telecoms
5 16 (2.19%) Law
6 15 (2.06%) Legal
7 12 (1.65%) Local Government
7 12 (1.65%) Retail Banking
8 7 (0.96%) Manufacturing
9 5 (0.69%) Advertising
9 5 (0.69%) Back Office
9 5 (0.69%) Investment Banking
10 4 (0.55%) Electronics
11 3 (0.41%) Marketing
12 2 (0.27%) Automotive
12 2 (0.27%) Games
12 2 (0.27%) Publishing
13 1 (0.14%) Aerospace
13 1 (0.14%) Dutch Language
13 1 (0.14%) Financial Institution
Libraries, Frameworks & Software Standards
1 8 (1.10%) .NET
2 3 (0.41%) ASP.NET
2 3 (0.41%) HTML
2 3 (0.41%) WAP
3 2 (0.27%) ADO
3 2 (0.27%) CSS
3 2 (0.27%) jQuery
4 1 (0.14%) Java EE
4 1 (0.14%) JSF
4 1 (0.14%) JSON
4 1 (0.14%) JSP
4 1 (0.14%) Software Packaging
4 1 (0.14%) Spring
4 1 (0.14%) Struts
4 1 (0.14%) Web Services
4 1 (0.14%) XML
4 1 (0.14%) XMPP
4 1 (0.14%) XSL
4 1 (0.14%) XSLT
4 1 (0.14%) YAML
Miscellaneous
1 61 (8.37%) Blackberry
2 42 (5.76%) Smartphone
3 38 (5.21%) Analytical Skills
4 29 (3.98%) iPad
5 27 (3.70%) iPhone
6 25 (3.43%) Driving Licence
7 14 (1.92%) RSA SecurID
8 13 (1.78%) Video Conferencing
9 12 (1.65%) Data Centre
10 11 (1.51%) Fat Client
10 11 (1.51%) Thin Client
11 9 (1.23%) BYOD
11 9 (1.23%) Management Information System
12 6 (0.82%) EPoS
13 5 (0.69%) Clustering
13 5 (0.69%) NHS
14 4 (0.55%) Computer Science
15 3 (0.41%) Handset
15 3 (0.41%) Life Science
16 2 (0.27%) Tandem
Operating Systems
1 575 (78.88%) Windows
2 336 (46.09%) Windows 7
3 159 (21.81%) Windows Server
4 133 (18.24%) Windows 10
5 104 (14.27%) Windows Server 2008
6 75 (10.29%) Windows 8
7 66 (9.05%) Windows Server 2003
8 64 (8.78%) Windows XP
9 62 (8.50%) Windows Server 2012
10 41 (5.62%) Android
11 33 (4.53%) Mac OS X
12 18 (2.47%) Linux
12 18 (2.47%) Mac OS
13 13 (1.78%) Apple iOS
14 8 (1.10%) Windows Vista
15 7 (0.96%) Unix
16 5 (0.69%) Windows 2000
17 4 (0.55%) AIX
18 3 (0.41%) Red Hat Enterprise Linux
19 2 (0.27%) Windows Phone
Processes & Methodologies
1 172 (23.59%) ITIL
2 36 (4.94%) Incident Management
3 29 (3.98%) Migration
4 27 (3.70%) ITIL V3
4 27 (3.70%) Problem Management
4 27 (3.70%) Service Management
5 22 (3.02%) Change Management
6 20 (2.74%) Asset Management
6 20 (2.74%) Service Delivery
7 18 (2.47%) Root Cause Analysis
8 12 (1.65%) Mobile Device Management
9 11 (1.51%) Network Management
10 10 (1.37%) Change Control
10 10 (1.37%) Coaching
10 10 (1.37%) Information Security
10 10 (1.37%) ITSM
10 10 (1.37%) Software Deployment
11 9 (1.23%) Time Management
12 8 (1.10%) Application Packaging
12 8 (1.10%) DNA
Programming Languages
1 34 (4.66%) SQL
2 11 (1.51%) PowerShell
3 6 (0.82%) C
4 5 (0.69%) C#
4 5 (0.69%) JavaScript
4 5 (0.69%) PL/SQL
4 5 (0.69%) VBScript
5 4 (0.55%) PHP
6 2 (0.27%) Java
6 2 (0.27%) Perl
6 2 (0.27%) Shell Script
6 2 (0.27%) VB
6 2 (0.27%) VB6
7 1 (0.14%) Bash Shell
7 1 (0.14%) Python
7 1 (0.14%) VB.NET
Qualifications
1 60 (8.23%) Security Cleared
2 57 (7.82%) Microsoft Certification
3 37 (5.08%) SC Cleared
4 30 (4.12%) Cisco Certification
4 30 (4.12%) ITIL Certification
5 27 (3.70%) CCNA
6 26 (3.57%) MCSE
7 22 (3.02%) MCP
8 17 (2.33%) DBS Check
9 10 (1.37%) MCSA
10 9 (1.23%) Degree
11 7 (0.96%) ITIL Foundation Certificate
12 5 (0.69%) A+ Certification
12 5 (0.69%) DV Cleared
13 4 (0.55%) MCDST
14 3 (0.41%) HNC
14 3 (0.41%) VMware Certified Professional (VCP)
15 2 (0.27%) CCNP
15 2 (0.27%) MCTS
15 2 (0.27%) Network+ Certification
Quality Assurance & Compliance
1 88 (12.07%) SLA
2 3 (0.41%) Disclosure Scotland
2 3 (0.41%) QA
3 2 (0.27%) GDPR
4 1 (0.14%) DICOM
4 1 (0.14%) HL7
4 1 (0.14%) PMO
System Software
1 442 (60.63%) Active Directory
2 68 (9.33%) VMware Infrastructure
3 28 (3.84%) XenApp
4 21 (2.88%) Hyper-V
4 21 (2.88%) vSphere
5 17 (2.33%) Virtual Desktop
6 16 (2.19%) Microsoft App-V
7 9 (1.23%) XenDesktop
8 8 (1.10%) Terminal Services
9 6 (0.82%) Firmware
10 5 (0.69%) BitLocker
11 4 (0.55%) VMware ESXi
12 3 (0.41%) Terminal Server
12 3 (0.41%) Virtual Servers
12 3 (0.41%) XenServer
13 2 (0.27%) Microsoft Virtual Server
13 2 (0.27%) NFS
13 2 (0.27%) VMware ESX
14 1 (0.14%) Oracle RAC
14 1 (0.14%) VMware Workstation
Systems Management
1 105 (14.40%) SCCM
2 8 (1.10%) Tivoli Storage Manager
3 6 (0.82%) AirWatch
3 6 (0.82%) EdgeSight
3 6 (0.82%) Systems Management Server (SMS)
4 5 (0.69%) Backup Exec
5 4 (0.55%) SafeCom
6 2 (0.27%) Jamf Pro
6 2 (0.27%) NetBackup
6 2 (0.27%) Norton AntiVirus
6 2 (0.27%) OpenView Configuration Management
6 2 (0.27%) Symantec Endpoint Protection
6 2 (0.27%) Tivoli
6 2 (0.27%) WSUS
7 1 (0.14%) Ansible
7 1 (0.14%) ITRS Geneos
7 1 (0.14%) McAfee ePO
7 1 (0.14%) Opscode Chef
7 1 (0.14%) Puppet
7 1 (0.14%) SCOrch
Vendors
1 301 (41.29%) Microsoft
2 121 (16.60%) VMware
3 104 (14.27%) Citrix
4 81 (11.11%) Cisco
5 71 (9.74%) Apple
6 58 (7.96%) HP
7 32 (4.39%) Dell
8 26 (3.57%) Lotus
9 21 (2.88%) LANDesk
10 16 (2.19%) Bloomberg
10 16 (2.19%) Sophos
11 15 (2.06%) Toshiba
12 14 (1.92%) Reuters
13 13 (1.78%) Google
14 12 (1.65%) Remedy
15 10 (1.37%) Intel Security
16 9 (1.23%) AppSense
17 8 (1.10%) Avaya
17 8 (1.10%) NetApp
17 8 (1.10%) Symantec
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Brightred Resourcing Limited
Rate: From £100 to £120 per day
Posted: 18 hours ago
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Rate: £12 - £18 per hour
Posted: 4 days ago
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Rate: competitive
Posted: 5 days ago
North London
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Rate: £150 - £230 per day
Posted: 5 days ago
Warwickshire
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Rate: £14 - £22 per hour
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HAYS INFORMATION TECHNOLOGY
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Rate: £225 - £250 per day
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Rate: £17.77 per annum
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Rate: £170 - £200 per day
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