2nd Line Support Contracts

The median contractor rate for a 2nd Line Support was £160 per day in advertised job vacancies during the 3 months to 26 June 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Second Line Support UK
Location	3 months to 26 Jun 2017	Same period 2016	Same period 2015
Rank	323	311	222
Rank change year-on-year	-12	-89
Contract jobs requiring a 2nd Line Support	318	398	586
As % of all contract IT jobs advertised in the UK	0.68%	0.75%	1.05%
As % of the Job Titles category	0.71%	0.79%	1.10%
Number of daily rates quoted	175	208	236
Median daily rate	£160	£151	£163
Median daily rate % change year-on-year	+5.78%	-6.92%
90% offered a daily rate of more than	£115	£114	£115
10% offered a daily rate of more than	£222	£232	£256
UK excluding London median daily rate	£145	£150	£164
% change year-on-year	-3.33%	-8.39%
Number of hourly rates quoted	56	89	217
Median hourly rate	£15.50	£15.00	£16.00
Median hourly rate % change year-on-year	+3.33%	-6.25%
90% offered a hourly rate of more than	£12.50	£12.24	£12.00
10% offered a hourly rate of more than	£24.50	£21.55	£21.55
UK excluding London median hourly rate	£15.25	£15.00	£15.00
% change year-on-year	+1.66%	-

The next table is for comparison with the above and includes summary statistics for all job roles in contract job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of contract jobs in our overall sample.

Contract IT Job Roles UK
Contract job vacancies with a job title containing a recognized job role	44561	50348	53046
As % of all contract IT job vacancies advertised in the UK	94.78%	94.85%	94.84%
Number of daily rates quoted	28813	32834	33338
Median daily rate	£438	£425	£400
Median daily rate % change year-on-year	+2.94%	+6.25%
90% offered a daily rate of more than	£275	£260	£245
10% offered a daily rate of more than	£600	£600	£568
UK excluding London median daily rate	£400	£400	£370
% change year-on-year	-	+8.10%
Number of hourly rates quoted	1376	1496	2028
Median hourly rate	£18.00	£17.50	£16.50
Median hourly rate % change year-on-year	+2.85%	+6.06%
90% offered a hourly rate of more than	£11.42	£11.00	£11.00
10% offered a hourly rate of more than	£47.50	£44.00	£40.00
UK excluding London median hourly rate	£17.50	£17.45	£16.00
% change year-on-year	+0.28%	+9.06%

2nd Line Support
Job Vacancy Trend

The job posting trend of jobs advertised that featured 2nd Line Support in the job title.

Job vacancy trend for 2nd Line Support in the UK

2nd Line Support
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing 2nd Line Support.

Contractor daily rate trend for 2nd Line Support in the UK

2nd Line Support
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing 2nd Line Support over the 3 months to 26 June 2017.

Contractor daily rate histogram for 2nd Line Support in the UK

2nd Line Support
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing 2nd Line Support.

Contractor hourly rate trend for 2nd Line Support in the UK

2nd Line Support
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing 2nd Line Support over the 3 months to 26 June 2017.

Contractor hourly rate histogram for 2nd Line Support in the UK

2nd Line Support
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Support within the UK over the 3 months to 26 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location	Rank Change on Same Period Last Year	Matching Contract IT Job Ads	Median Daily Rate Last 3 Months	Median Daily Rate % Change on Same Period Last Year	Live Job Vacancies
England	-25	285	£163	-	97
London	-42	95	£175	+7.69%	29
South East	+11	53	£150	-	15
North West	+29	28	£180	-26.53%	14
West Midlands	+27	28	£120	-31.42%	5
East of England	-8	27	£130	-23.52%	14
Yorkshire	+40	26	£125	-	9
Scotland	+49	22	£120	-1.03%	1
South West	-25	17	£140	-	5
West Yorkshire	+25	16	£125	-	6
Manchester	+21	15	£100	-	8
Oxfordshire	-4	14	£145	+7.40%	1
Leeds	+30	12	£125	-	4
Cambridgeshire	+6	12	£140	+9.80%	6
City of London	-5	12	£175	-4.10%	4
Wales	-13	11	£335	+148.14%	2
Hampshire	+12	10	£175	+26.35%	7
South Wales	-15	10	£335	+148.14%	2
Merseyside	+3	9	-	-
Surrey	-6	9	£144	-12.87%	2
Edinburgh	+20	8	£98	-24.27%
Solihull	+18	8	-	-
Liverpool	+4	8	-	-
Cardiff	0	8	£345	+283.33%	1
Hertfordshire	-12	8	£130	-27.77%	6
North East	+54	7	£172	-22.69%	2
Birmingham	+21	7	£173	-1.42%
South Yorkshire	+13	7	£250	-	2
Berkshire	+10	7	£135	-21.73%	3
Wiltshire	-1	7	£126	-9.82%

2nd Line Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 26 June 2017, 2nd Line Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring 2nd Line Support in the job title.

1	483 (75.71%)	Windows
2	389 (60.97%)	Active Directory
3	284 (44.51%)	Windows 7
4	267 (41.85%)	Microsoft
5	198 (31.03%)	Microsoft Office
6	159 (24.92%)	ITIL
7	138 (21.63%)	Windows 10
8	136 (21.32%)	Windows Server
9	132 (20.69%)	Office 365
10	107 (16.77%)	MS Exchange
10	107 (16.77%)	Citrix
11	102 (15.99%)	SCCM
12	86 (13.48%)	Cisco
13	85 (13.32%)	VMware
13	85 (13.32%)	Windows Server 2008

14	81 (12.70%)	SLA
15	73 (11.44%)	Windows 8
16	71 (11.13%)	WAN
17	67 (10.50%)	Windows Server 2012
18	63 (9.87%)	Microsoft Certification
19	62 (9.72%)	VPN
19	62 (9.72%)	LAN
19	62 (9.72%)	Security Cleared
20	60 (9.40%)	Apple
20	60 (9.40%)	Blackberry
21	56 (8.78%)	Android
22	53 (8.31%)	SC Cleared
23	48 (7.52%)	Finance
24	47 (7.37%)	DNS
24	47 (7.37%)	Exchange Server 2010

2nd Line Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
Applications
Business Applications
Cloud Services
Communications & Networking
Database & Business Intelligence
Development Applications
General
Libraries, Frameworks & Software Standards
Miscellaneous
Operating Systems
Processes & Methodologies
Programming Languages
Qualifications
Quality Assurance & Compliance
System Software
Systems Management
Vendors

Application Platforms
1	107 (16.77%)	MS Exchange
2	47 (7.37%)	Exchange Server 2010
3	39 (6.11%)	Blackberry Enterprise Server
4	28 (4.39%)	SharePoint
5	20 (3.13%)	IBM Notes
5	20 (3.13%)	Skype for Business
6	15 (2.35%)	Exchange Server 2007
7	14 (2.19%)	IIS
8	12 (1.88%)	Exchange Server 2013
9	9 (1.41%)	Exchange Server 2003
10	2 (0.31%)	Apache
10	2 (0.31%)	SharePoint 2013
10	2 (0.31%)	SharePoint Server
11	1 (0.16%)	CMS
11	1 (0.16%)	Confluence
11	1 (0.16%)	Drupal
11	1 (0.16%)	Office Communications Server
11	1 (0.16%)	SharePoint 2010
11	1 (0.16%)	WordPress

Applications
1	198 (31.03%)	Microsoft Office
2	18 (2.82%)	Microsoft Excel
3	10 (1.57%)	Microsoft PowerPoint
4	3 (0.47%)	MS Visio
5	2 (0.31%)	Adobe Creative Suite
6	1 (0.16%)	AutoCAD
6	1 (0.16%)	Spreadsheet

Business Applications
1	7 (1.10%)	Eikon
2	3 (0.47%)	Dynamics CRM
2	3 (0.47%)	Dynamics NAV
3	2 (0.31%)	assyst
3	2 (0.31%)	Dynamics GP
3	2 (0.31%)	Remedy ITSM
3	2 (0.31%)	SAP ERP
3	2 (0.31%)	SAP Oil and Gas
3	2 (0.31%)	thinkFolio
4	1 (0.16%)	Hyperion Planning
4	1 (0.16%)	Oracle 11i
4	1 (0.16%)	Oracle Cash Management
4	1 (0.16%)	Oracle EBS
4	1 (0.16%)	Oracle EBS R12
4	1 (0.16%)	Oracle Financials
4	1 (0.16%)	Oracle General Ledger
4	1 (0.16%)	Oracle iProcurement
4	1 (0.16%)	Oracle Payables
4	1 (0.16%)	Oracle Receivables

Cloud Services
1	132 (20.69%)	Office 365
2	10 (1.57%)	G Suite
3	8 (1.25%)	Microsoft Azure
4	3 (0.47%)	SaaS
5	2 (0.31%)	Amazon AWS
5	2 (0.31%)	Azure Active Directory
6	1 (0.16%)	IaaS
6	1 (0.16%)	Mimecast
6	1 (0.16%)	OneDrive
6	1 (0.16%)	PaaS
6	1 (0.16%)	Yammer

Communications & Networking
1	71 (11.13%)	WAN
2	62 (9.72%)	LAN
2	62 (9.72%)	VPN
3	47 (7.37%)	DNS
4	44 (6.90%)	TCP/IP
5	43 (6.74%)	DHCP
6	42 (6.58%)	Firewall
7	38 (5.96%)	Wireless
8	33 (5.17%)	Remote Desktop
9	20 (3.13%)	Internet
10	18 (2.82%)	Cisco IOS
11	17 (2.66%)	VoIP
12	16 (2.51%)	Skype
13	12 (1.88%)	Wi-Fi
14	11 (1.72%)	VLAN
15	10 (1.57%)	PBX
16	7 (1.10%)	3G
17	6 (0.94%)	ADSL
17	6 (0.94%)	Cisco ASA
17	6 (0.94%)	SAN

Database & Business Intelligence
1	33 (5.17%)	SQL Server
2	10 (1.57%)	SQL Server 2008
3	8 (1.25%)	SQL Server 2005
4	7 (1.10%)	SQL Server 2012
5	4 (0.63%)	SQL Server 2014
6	3 (0.47%)	MySQL
6	3 (0.47%)	SQL Server Integration Services
7	2 (0.31%)	Data Warehouse
8	1 (0.16%)	Essbase
8	1 (0.16%)	MS Access
8	1 (0.16%)	Oracle Database
8	1 (0.16%)	Relational Database

Development Applications
1	9 (1.41%)	JIRA
2	3 (0.47%)	Eclipse
3	2 (0.31%)	SQL Server Management Studio (SSMS)
4	1 (0.16%)	Jenkins
4	1 (0.16%)	MSI
4	1 (0.16%)	Team Foundation Server
4	1 (0.16%)	Toad
4	1 (0.16%)	Visual Studio

General
1	48 (7.52%)	Finance
2	23 (3.61%)	Banking
3	19 (2.98%)	Telecoms
4	14 (2.19%)	Retail
5	9 (1.41%)	Manufacturing
6	7 (1.10%)	Legal
6	7 (1.10%)	Retail Banking
7	6 (0.94%)	Local Government
8	4 (0.63%)	Marketing
8	4 (0.63%)	Military
9	3 (0.47%)	Automotive
9	3 (0.47%)	Back Office
9	3 (0.47%)	Billing
9	3 (0.47%)	Electronics
9	3 (0.47%)	Law
10	2 (0.31%)	Advertising
11	1 (0.16%)	Dutch Language
11	1 (0.16%)	Investment Banking
11	1 (0.16%)	Pharmaceutical
11	1 (0.16%)	Publishing

Libraries, Frameworks & Software Standards
1	7 (1.10%)	.NET
2	4 (0.63%)	CSS
2	4 (0.63%)	HTML
3	3 (0.47%)	ASP.NET
3	3 (0.47%)	jQuery
3	3 (0.47%)	WAP
4	1 (0.16%)	ADO
4	1 (0.16%)	COM
4	1 (0.16%)	Flash
4	1 (0.16%)	JSON
4	1 (0.16%)	Software Packaging
4	1 (0.16%)	Web Services
4	1 (0.16%)	XMPP
4	1 (0.16%)	YAML

Miscellaneous
1	60 (9.40%)	Blackberry
2	42 (6.58%)	Analytical Skills
3	39 (6.11%)	Smartphone
4	22 (3.45%)	Driving Licence
5	16 (2.51%)	Data Centre
6	15 (2.35%)	Management Information System
7	14 (2.19%)	BYOD
7	14 (2.19%)	RSA SecurID
7	14 (2.19%)	Video Conferencing
8	9 (1.41%)	Fat Client
8	9 (1.41%)	Thin Client
9	7 (1.10%)	iPhone
10	5 (0.78%)	NHS
11	4 (0.63%)	Computer Science
12	3 (0.47%)	CMDB
12	3 (0.47%)	e-Learning
12	3 (0.47%)	EPoS
12	3 (0.47%)	Handset
12	3 (0.47%)	iPad
12	3 (0.47%)	Life Science

Operating Systems
1	483 (75.71%)	Windows
2	284 (44.51%)	Windows 7
3	138 (21.63%)	Windows 10
4	136 (21.32%)	Windows Server
5	85 (13.32%)	Windows Server 2008
6	73 (11.44%)	Windows 8
7	67 (10.50%)	Windows Server 2012
8	56 (8.78%)	Android
9	45 (7.05%)	Windows XP
10	40 (6.27%)	Windows Server 2003
11	22 (3.45%)	Mac OS X
12	17 (2.66%)	Apple iOS
13	15 (2.35%)	Mac OS
14	12 (1.88%)	Linux
15	6 (0.94%)	Unix
16	3 (0.47%)	Windows Vista
17	2 (0.31%)	CentOS
17	2 (0.31%)	Ubuntu
17	2 (0.31%)	Windows Mobile
17	2 (0.31%)	Windows Phone

Processes & Methodologies
1	159 (24.92%)	ITIL
2	45 (7.05%)	Incident Management
3	28 (4.39%)	ITIL V3
4	27 (4.23%)	Service Management
5	23 (3.61%)	Break/Fix
6	19 (2.98%)	ITSM
7	18 (2.82%)	Coaching
7	18 (2.82%)	Problem Management
7	18 (2.82%)	Service Delivery
8	15 (2.35%)	Migration
9	14 (2.19%)	Mobile Device Management
9	14 (2.19%)	Root Cause Analysis
10	13 (2.04%)	Change Management
11	12 (1.88%)	Asset Management
12	8 (1.25%)	Configuration Management
12	8 (1.25%)	CRM
12	8 (1.25%)	DNA
12	8 (1.25%)	Information Security
12	8 (1.25%)	Time Management
13	7 (1.10%)	Knowledge Management

Programming Languages
1	32 (5.02%)	SQL
2	6 (0.94%)	C
2	6 (0.94%)	PowerShell
3	4 (0.63%)	JavaScript
4	3 (0.47%)	Perl
4	3 (0.47%)	PHP
4	3 (0.47%)	Shell Script
4	3 (0.47%)	VBScript
5	2 (0.31%)	Python
5	2 (0.31%)	T-SQL
5	2 (0.31%)	VB.NET
6	1 (0.16%)	Bash Shell
6	1 (0.16%)	C#
6	1 (0.16%)	Korn
6	1 (0.16%)	VBA

Qualifications
1	63 (9.87%)	Microsoft Certification
2	62 (9.72%)	Security Cleared
3	53 (8.31%)	SC Cleared
4	35 (5.49%)	Cisco Certification
5	32 (5.02%)	CCNA
6	29 (4.55%)	MCSE
7	23 (3.61%)	ITIL Certification
8	20 (3.13%)	MCP
9	11 (1.72%)	A+ Certification
10	10 (1.57%)	ITIL Foundation Certificate
11	9 (1.41%)	MCDST
11	9 (1.41%)	MCSA
12	7 (1.10%)	Degree
13	6 (0.94%)	CCNP
13	6 (0.94%)	DBS Check
14	4 (0.63%)	CCIE
14	4 (0.63%)	Computer Science Degree
14	4 (0.63%)	DV Cleared
14	4 (0.63%)	MCITP
15	3 (0.47%)	CTC Cleared

Quality Assurance & Compliance
1	81 (12.70%)	SLA
2	2 (0.31%)	GDPR
3	1 (0.16%)	Disclosure Scotland
3	1 (0.16%)	ISO/IEC 20000
3	1 (0.16%)	PMO
3	1 (0.16%)	QA
3	1 (0.16%)	Sarbanes-Oxley

System Software
1	389 (60.97%)	Active Directory
2	45 (7.05%)	VMware Infrastructure
3	19 (2.98%)	Microsoft App-V
4	17 (2.66%)	XenApp
5	14 (2.19%)	vSphere
6	13 (2.04%)	Hyper-V
6	13 (2.04%)	Virtual Desktop
7	8 (1.25%)	XenDesktop
8	6 (0.94%)	Virtual Servers
9	5 (0.78%)	Microsoft Virtual Server
9	5 (0.78%)	VMware ESXi
10	3 (0.47%)	Virtual Machines
11	2 (0.31%)	Firmware
11	2 (0.31%)	Terminal Server
11	2 (0.31%)	Terminal Services
12	1 (0.16%)	BitLocker
12	1 (0.16%)	Veritas Cluster Server

Systems Management
1	102 (15.99%)	SCCM
2	4 (0.63%)	AirWatch
2	4 (0.63%)	HP Data Protector
2	4 (0.63%)	NetBackup
2	4 (0.63%)	Puppet
2	4 (0.63%)	Symantec Endpoint Protection
2	4 (0.63%)	Tivoli Storage Manager
3	3 (0.47%)	Backup Exec
3	3 (0.47%)	Cisco Prime
3	3 (0.47%)	Systems Management Server (SMS)
4	2 (0.31%)	EdgeSight
4	2 (0.31%)	Norton AntiVirus
4	2 (0.31%)	SCOM
4	2 (0.31%)	Tivoli
4	2 (0.31%)	WSUS
5	1 (0.16%)	Ansible
5	1 (0.16%)	Jamf Pro
5	1 (0.16%)	Opscode Chef
5	1 (0.16%)	SCOrch
5	1 (0.16%)	SCSM

Vendors
1	267 (41.85%)	Microsoft
2	107 (16.77%)	Citrix
3	86 (13.48%)	Cisco
4	85 (13.32%)	VMware
5	60 (9.40%)	Apple
6	46 (7.21%)	HP
7	23 (3.61%)	Dell
7	23 (3.61%)	Google
8	20 (3.13%)	Lotus
9	15 (2.35%)	LANDesk
9	15 (2.35%)	Toshiba
10	14 (2.19%)	Sophos
11	10 (1.57%)	Avaya
11	10 (1.57%)	Remedy
11	10 (1.57%)	Symantec
12	9 (1.41%)	Bloomberg
12	9 (1.41%)	ServiceNow
13	8 (1.25%)	Adobe
14	7 (1.10%)	Oracle
14	7 (1.10%)	Reuters