2nd Line Support Contract Job Trends

Second Line Support
UK

The median Second Line Support daily rate in the UK is £190, according to job vacancies posted in the 6 months leading up to 13 January 2026.

The table below compares current contractor rates and summary statistics with the previous two years.

6 months to
13 Jan 2026
Same period 2025 Same period 2024
Rank 399 368 310
Rank change year-on-year -31 -58 +44
Contract jobs requiring a 2nd Line Support 184 153 309
As % of all contract jobs in the UK 0.50% 0.49% 0.72%
As % of the Job Titles category 0.55% 0.53% 0.77%
Number of daily rates quoted 133 107 210
10th Percentile £154 £162 £133
25th Percentile £163 £188 £165
Median daily rate (50th Percentile) £190 £220 £200
Median % change year-on-year -13.64% +10.00% -11.11%
75th Percentile £230 £273 £238
90th Percentile £288 £418 £288
UK excluding London median daily rate £190 £210 £200
% change year-on-year -9.52% +5.00% -
Number of hourly rates quoted 17 18 23
10th Percentile - £21.03 £17.72
25th Percentile £15.50 £22.50 £17.74
Median hourly rate £18.00 £23.99 £19.50
Median % change year-on-year -24.97% +23.03% -9.30%
75th Percentile £25.15 £29.00 £22.69
90th Percentile £31.59 £41.25 £24.83
UK excluding London median hourly rate £16.00 £25.84 £19.12
% change year-on-year -38.08% +35.13% -4.39%

All Contract IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the UK with a recognized job title 33,423 29,063 39,970
% of contract IT jobs with a recognized job title 91.34% 92.68% 93.20%
Number of daily rates quoted 21,125 17,795 26,676
10th Percentile £300 £289 £280
25th Percentile £405 £408 £413
Median daily rate (50th Percentile) £500 £525 £525
Median % change year-on-year -4.76% - -4.55%
75th Percentile £616 £638 £638
90th Percentile £719 £738 £738
UK excluding London median daily rate £475 £477 £500
% change year-on-year -0.42% -4.60% -
Number of hourly rates quoted 1,961 876 1,672
10th Percentile £14.38 £15.49 £14.16
25th Percentile £18.25 £21.03 £18.93
Median hourly rate £26.50 £32.50 £42.50
Median % change year-on-year -18.46% -23.53% +26.87%
75th Percentile £60.00 £61.69 £65.00
90th Percentile £70.00 £73.75 £76.25
UK excluding London median hourly rate £25.15 £30.62 £45.00
% change year-on-year -17.85% -31.97% +64.38%

2nd Line Support
Job Vacancy Trend

Historical trend showing the proportion of contract IT job postings featuring '2nd Line Support' in the job title relative to all contract IT jobs advertised.

2nd Line Support job vacancy trend in the UK

2nd Line Support
Daily Rate Trend

Contractor daily rate distribution trend for 2nd Line Support job vacancies in the UK.

Contractor daily rate distribution trend for 2nd Line Support job vacancies in the UK

2nd Line Support
Daily Rate Histogram

Daily rate distribution for jobs citing 2nd Line Support over the 6 months to 13 January 2026.

Daily rate histogram for 2nd Line Support in the UK

2nd Line Support
Hourly Rate Trend

Contractor hourly rate distribution trend for 2nd Line Support job vacancies in the UK.

Contractor hourly rate distribution trend for 2nd Line Support job vacancies in the UK

2nd Line Support
Hourly Rate Histogram

Hourly rate distribution of jobs citing 2nd Line Support over the 6 months to 13 January 2026.

Hourly rate histogram for 2nd Line Support in the UK

2nd Line Support
Top 17 Contract Job Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Support within the UK over the 6 months to 13 January 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
England -25 176 £190 -15.56% 59
UK excluding London -17 130 £190 -9.52% 68
North of England -15 63 £175 -10.26% 10
London -36 50 £193 -23.00% 6
North West -7 32 £175 -12.50% 3
Midlands -35 29 £180 -12.20% 10
Yorkshire -25 25 £205 +5.13% 5
West Midlands -31 19 £200 -4.76% 7
Work from Home -19 14 £190 -24.00% 17
South East -24 14 £198 -15.46% 21
East of England -8 11 - - 12
East Midlands -13 10 £158 -21.25% 3
South West -23 9 £275 +25.57% 5
North East - 6 £175 - 2
Northern Ireland -4 2 - -
Wales -8 1 £205 +2.50% 1
Scotland -11 1 £225 +18.42% 11

2nd Line Support Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 13 January 2026, 2nd Line Support contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all contract job ads featuring 2nd Line Support in the job title.

1 113 (61.41%) Windows
2 98 (53.26%) Microsoft 365
3 70 (38.04%) Microsoft
4 65 (35.33%) Active Directory
5 61 (33.15%) Microsoft Office
6 46 (25.00%) Customer Service
7 45 (24.46%) Android
7 45 (24.46%) Windows 10
8 42 (22.83%) ITIL
9 41 (22.28%) Security Cleared
10 38 (20.65%) Entra ID
11 37 (20.11%) Azure
11 37 (20.11%) SC Cleared
12 33 (17.93%) Service Management
13 31 (16.85%) Service Delivery
14 29 (15.76%) Apple
14 29 (15.76%) Microsoft Intune
14 29 (15.76%) Wireless
15 28 (15.22%) Business Intelligence
15 28 (15.22%) Problem-Solving
15 28 (15.22%) SAP
16 27 (14.67%) Digital Marketing
16 27 (14.67%) Mac OS
16 27 (14.67%) Programme Management
16 27 (14.67%) SharePoint
17 26 (14.13%) Cisco
17 26 (14.13%) DHCP
17 26 (14.13%) DNS
17 26 (14.13%) VPN
18 24 (13.04%) Windows Server

2nd Line Support Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 27 (14.67%) SharePoint
2 19 (10.33%) Microsoft Exchange
3 5 (2.72%) Exchange Server 2010
Applications
1 61 (33.15%) Microsoft Office
2 5 (2.72%) Microsoft Excel
3 1 (0.54%) Microsoft PowerPoint
Business Applications
1 3 (1.63%) Remedy ITSM
2 1 (0.54%) SystmOne
Cloud Services
1 98 (53.26%) Microsoft 365
2 38 (20.65%) Entra ID
3 37 (20.11%) Azure
4 14 (7.61%) OneDrive
5 6 (3.26%) Google Workspace
6 3 (1.63%) AWS
7 1 (0.54%) GCP
7 1 (0.54%) Mimecast
7 1 (0.54%) Power Platform
Communications & Networking
1 29 (15.76%) Wireless
2 26 (14.13%) DHCP
2 26 (14.13%) DNS
2 26 (14.13%) VPN
3 21 (11.41%) TCP/IP
4 20 (10.87%) WAN
5 16 (8.70%) LAN
6 8 (4.35%) Firewall
6 8 (4.35%) Wi-Fi
7 6 (3.26%) Network Security
7 6 (3.26%) PABX
7 6 (3.26%) Structured Cabling
8 4 (2.17%) BGP
8 4 (2.17%) IPsec
8 4 (2.17%) MPLS
9 3 (1.63%) VoIP
10 2 (1.09%) VLAN
11 1 (0.54%) Remote Desktop
Database & Business Intelligence
1 1 (0.54%) Electronic Patient Records
1 1 (0.54%) MySQL
1 1 (0.54%) Power BI
1 1 (0.54%) SQL Server
Development Applications
1 1 (0.54%) Hudson
General
1 67 (36.41%) Social Skills
2 36 (19.57%) Finance
3 35 (19.02%) Public Sector
4 34 (18.48%) Manufacturing
5 28 (15.22%) Telecoms
6 27 (14.67%) Electronics
6 27 (14.67%) Marketing
7 11 (5.98%) Analytical Skills
8 9 (4.89%) Inclusion and Diversity
9 5 (2.72%) Organisational Skills
10 4 (2.17%) Banking
11 3 (1.63%) Retail
12 2 (1.09%) Law
12 2 (1.09%) Legal
13 1 (0.54%) Advertising
13 1 (0.54%) Documentation Skills
13 1 (0.54%) Investment Banking
13 1 (0.54%) Local Government
13 1 (0.54%) Multimedia
13 1 (0.54%) Publishing
Miscellaneous
1 23 (12.50%) Data Centre
2 14 (7.61%) Driving Licence
3 10 (5.43%) Onboarding
3 10 (5.43%) Smartphone
4 7 (3.80%) Management Information System
4 7 (3.80%) NHS
5 6 (3.26%) CMDB
5 6 (3.26%) Team-Oriented Environment
6 5 (2.72%) Self-Motivation
7 4 (2.17%) PKI
8 3 (1.63%) iPhone
8 3 (1.63%) Video Conferencing
9 2 (1.09%) Data Protection Act
9 2 (1.09%) Life Science
9 2 (1.09%) Renewable Energy
10 1 (0.54%) CCTV
10 1 (0.54%) Enterprise Software
10 1 (0.54%) Hedge funds
10 1 (0.54%) Mobile Payment
10 1 (0.54%) Web Conferencing
Operating Systems
1 113 (61.41%) Windows
2 45 (24.46%) Android
2 45 (24.46%) Windows 10
3 27 (14.67%) Mac OS
4 24 (13.04%) Windows Server
5 18 (9.78%) Apple iOS
6 8 (4.35%) Linux
7 6 (3.26%) Windows Server 2016
7 6 (3.26%) Windows Server 2019
Processes & Methodologies
1 46 (25.00%) Customer Service
2 42 (22.83%) ITIL
3 33 (17.93%) Service Management
4 31 (16.85%) Service Delivery
5 28 (15.22%) Business Intelligence
5 28 (15.22%) Problem-Solving
6 27 (14.67%) Digital Marketing
6 27 (14.67%) Programme Management
7 17 (9.24%) ITSM
8 10 (5.43%) Asset Management
9 9 (4.89%) Customer Experience
10 8 (4.35%) Migration
10 8 (4.35%) Network Management
11 7 (3.80%) Mobile Device Management
11 7 (3.80%) Problem Management
12 6 (3.26%) Break/Fix
12 6 (3.26%) Change Management
12 6 (3.26%) Continuous Improvement
12 6 (3.26%) Network Monitoring
12 6 (3.26%) Workflow
Programming Languages
1 8 (4.35%) PowerShell
Qualifications
1 41 (22.28%) Security Cleared
2 37 (20.11%) SC Cleared
3 14 (7.61%) Degree
4 9 (4.89%) Microsoft Certification
5 6 (3.26%) ECDL
5 6 (3.26%) MCP
6 5 (2.72%) MCDST
7 2 (1.09%) DBS Check
7 2 (1.09%) MCSE
8 1 (0.54%) Azure Certification
8 1 (0.54%) CCNA
8 1 (0.54%) Cisco Certification
8 1 (0.54%) DV Cleared
8 1 (0.54%) HND
8 1 (0.54%) ITIL Certification
8 1 (0.54%) ITIL Foundation Certificate
8 1 (0.54%) MCSA
Quality Assurance & Compliance
1 8 (4.35%) SLA
2 2 (1.09%) Cyber Essentials
System Software
1 65 (35.33%) Active Directory
2 3 (1.63%) Virtual Desktop
3 1 (0.54%) BitLocker
3 1 (0.54%) Firmware
3 1 (0.54%) VMware Infrastructure
3 1 (0.54%) XenApp
Systems Management
1 29 (15.76%) Microsoft Intune
2 17 (9.24%) SCCM
3 2 (1.09%) Jamf Pro
4 1 (0.54%) SCOM
Vendors
1 70 (38.04%) Microsoft
2 29 (15.76%) Apple
3 28 (15.22%) SAP
4 26 (14.13%) Cisco
5 23 (12.50%) Dell
5 23 (12.50%) HP
6 15 (8.15%) ServiceNow
7 8 (4.35%) Google
8 5 (2.72%) Citrix
8 5 (2.72%) iManage
8 5 (2.72%) Mitel
9 4 (2.17%) Juniper
10 3 (1.63%) Logitech
10 3 (1.63%) Meraki
10 3 (1.63%) Remedy
11 2 (1.09%) VMware
12 1 (0.54%) Ariba
12 1 (0.54%) SolarWinds
12 1 (0.54%) Sophos
12 1 (0.54%) WatchGuard