The median contractor rate for a 2nd Line Support was £160 per day in advertised job vacancies during the 3 months to 28 May 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Second Line Support
UK
3 months to
28 May 2017
Same period 2016 Same period 2015
Rank 343 303 232
Rank change year-on-year -40 -71  
Contract jobs requiring a 2nd Line Support 274 426 582
As % of all contract IT jobs advertised in the UK 0.61% 0.78% 1.05%
As % of the Job Titles category 0.65% 0.82% 1.11%
Number of daily rates quoted 153 212 226
Median daily rate £160 £160 £160
90% offered a daily rate of more than £115 £120 £114
10% offered a daily rate of more than £225 £250 £250
UK excluding London median daily rate £150 £150 £160
% change year-on-year - -6.25%  
Number of hourly rates quoted 60 87 219
Median hourly rate £15.50 £14.00 £16.00
Median hourly rate % change year-on-year +10.71% -12.50%  
90% offered a hourly rate of more than £11.45 £11.30 £11.50
10% offered a hourly rate of more than £22.55 £19.60 £22.00
UK excluding London median hourly rate £15.00 £14.00 £15.00
% change year-on-year +7.14% -6.66%  

The next table is for comparison with the above and includes summary statistics for all job roles in contract job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of contract jobs in our overall sample.

Contract IT Job Roles
UK
Contract job vacancies with a job title containing a recognized job role 42439 51813 52361
As % of all contract IT job vacancies advertised in the UK 94.79% 95.01% 94.82%
Number of daily rates quoted 27392 33813 32326
Median daily rate £438 £425 £400
Median daily rate % change year-on-year +2.94% +6.25%  
90% offered a daily rate of more than £275 £260 £250
10% offered a daily rate of more than £600 £600 £575
UK excluding London median daily rate £400 £400 £375
% change year-on-year - +6.66%  
Number of hourly rates quoted 1331 1491 2083
Median hourly rate £18.00 £18.00 £16.83
Median hourly rate % change year-on-year - +6.98%  
90% offered a hourly rate of more than £11.75 £11.00 £11.00
10% offered a hourly rate of more than £47.50 £43.87 £40.15
UK excluding London median hourly rate £17.50 £17.50 £16.00
% change year-on-year - +9.37%  

2nd Line Support
Job Vacancy Trend

The job posting trend of jobs advertised that featured 2nd Line Support in the job title.

Job vacancy trend for 2nd Line Support in the UK

2nd Line Support
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing 2nd Line Support.

Contractor daily rate trend for 2nd Line Support in the UK

2nd Line Support
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing 2nd Line Support over the 3 months to 28 May 2017.

Contractor daily rate histogram for 2nd Line Support in the UK

2nd Line Support
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing 2nd Line Support.

Contractor hourly rate trend for 2nd Line Support in the UK

2nd Line Support
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing 2nd Line Support over the 3 months to 28 May 2017.

Contractor hourly rate histogram for 2nd Line Support in the UK

2nd Line Support
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Support within the UK over the 3 months to 28 May 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -49 249 £160 -2.29% 94
London -16 91 £178 +4.41% 27
South East -4 46 £153 +1.66% 17
North West +32 28 £150 -3.22% 13
East of England -16 23 £135 -11.47% 12
Yorkshire +19 18 £138 +10.00% 7
West Midlands +14 17 £120 -31.42% 6
Manchester +23 16 £115 -34.28% 8
City of London +7 16 £145 -27.95% 3
Wales +1 13 £345 +146.42% 2
South Wales +10 12 £345 +160.37% 2
South West -22 12 £140 +3.70% 6
Scotland +48 11 £121 -1.02% 2
Hampshire +18 11 £140 +1.08% 4
Oxfordshire -5 11 £150 - 6
Cambridgeshire +9 9 £140 +16.66% 5
West Yorkshire +24 8 £125 -18.16% 5
Leeds +21 8 £125 -30.74% 4
Berkshire +19 8 £156 -37.50% 1
Cardiff +6 8 £345 +176.00% 2
Liverpool 0 8 - -
East Midlands -1 8 £200 +37.93% 4
Merseyside -1 8 - - 1
South Yorkshire +9 7 £165 - 1
Hertfordshire -10 7 £130 -31.57% 5
North East +32 6 £172 -23.97% 2
Surrey -12 6 £160 +6.66% 4
West Sussex +27 5 £240 +20.00% 1
Reading +17 5 £156 -37.50%
Birmingham +13 5 £150 -15.49% 2

2nd Line Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 28 May 2017, 2nd Line Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring 2nd Line Support in the job title.

1 488 (77.34%) Windows
2 398 (63.07%) Active Directory
3 284 (45.01%) Windows 7
4 254 (40.25%) Microsoft
5 177 (28.05%) Microsoft Office
6 147 (23.30%) Windows Server
7 136 (21.55%) ITIL
8 124 (19.65%) Windows 10
9 122 (19.33%) Office 365
10 114 (18.07%) MS Exchange
11 107 (16.96%) VMware
12 96 (15.21%) Windows Server 2008
13 95 (15.06%) SCCM
14 93 (14.74%) Citrix
15 83 (13.15%) Cisco
16 78 (12.36%) Windows 8
17 77 (12.20%) SLA
18 71 (11.25%) WAN
19 65 (10.30%) LAN
19 65 (10.30%) Windows Server 2012
20 63 (9.98%) Apple
21 61 (9.67%) Microsoft Certification
22 58 (9.19%) VMware Infrastructure
23 57 (9.03%) VPN
24 55 (8.72%) Security Cleared
25 51 (8.08%) DNS
25 51 (8.08%) Windows Server 2003
26 50 (7.92%) TCP/IP
26 50 (7.92%) Android
26 50 (7.92%) Exchange Server 2010

2nd Line Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 114 (18.07%) MS Exchange
2 50 (7.92%) Exchange Server 2010
3 29 (4.60%) Blackberry Enterprise Server
4 26 (4.12%) SharePoint
5 20 (3.17%) IBM Notes
6 19 (3.01%) Skype for Business
7 15 (2.38%) Exchange Server 2007
8 13 (2.06%) Exchange Server 2013
8 13 (2.06%) IIS
9 7 (1.11%) Exchange Server 2003
10 2 (0.32%) Apache
10 2 (0.32%) CMS
10 2 (0.32%) SharePoint 2010
10 2 (0.32%) SharePoint Server
11 1 (0.16%) Confluence
11 1 (0.16%) Drupal
11 1 (0.16%) Office Communications Server
11 1 (0.16%) SharePoint 2013
11 1 (0.16%) WordPress
Applications
1 177 (28.05%) Microsoft Office
2 18 (2.85%) Microsoft Excel
3 13 (2.06%) Microsoft PowerPoint
4 3 (0.48%) MS Visio
5 2 (0.32%) Adobe Creative Suite
6 1 (0.16%) AutoCAD
6 1 (0.16%) Spreadsheet
Business Applications
1 9 (1.43%) Eikon
2 3 (0.48%) Dynamics CRM
2 3 (0.48%) Dynamics NAV
3 2 (0.32%) Dynamics GP
3 2 (0.32%) Remedy ITSM
3 2 (0.32%) SAP ERP
3 2 (0.32%) SAP Oil and Gas
3 2 (0.32%) thinkFolio
4 1 (0.16%) Hyperion Planning
4 1 (0.16%) Oracle 11i
4 1 (0.16%) Oracle Cash Management
4 1 (0.16%) Oracle EBS
4 1 (0.16%) Oracle EBS R12
4 1 (0.16%) Oracle Financials
4 1 (0.16%) Oracle General Ledger
4 1 (0.16%) Oracle iProcurement
4 1 (0.16%) Oracle Payables
4 1 (0.16%) Oracle Receivables
4 1 (0.16%) Payment Gateway
Cloud Services
1 122 (19.33%) Office 365
2 9 (1.43%) Microsoft Azure
3 8 (1.27%) G Suite
4 3 (0.48%) SaaS
5 2 (0.32%) Amazon AWS
5 2 (0.32%) Azure Active Directory
6 1 (0.16%) Cloud Computing
6 1 (0.16%) GitHub
6 1 (0.16%) IaaS
6 1 (0.16%) Mimecast
6 1 (0.16%) OneDrive
6 1 (0.16%) PaaS
6 1 (0.16%) Yammer
Communications & Networking
1 71 (11.25%) WAN
2 65 (10.30%) LAN
3 57 (9.03%) VPN
4 51 (8.08%) DNS
5 50 (7.92%) TCP/IP
6 45 (7.13%) DHCP
7 41 (6.50%) Wireless
8 39 (6.18%) Firewall
9 24 (3.80%) VoIP
10 23 (3.65%) Internet
11 22 (3.49%) Remote Desktop
12 17 (2.69%) Wi-Fi
13 13 (2.06%) Cisco IOS
14 11 (1.74%) 3G
14 11 (1.74%) Skype
14 11 (1.74%) VLAN
15 10 (1.58%) SAN
16 7 (1.11%) PBX
17 6 (0.95%) Cisco ASA
18 5 (0.79%) Network Security
Database & Business Intelligence
1 33 (5.23%) SQL Server
2 9 (1.43%) SQL Server 2005
3 8 (1.27%) SQL Server 2008
3 8 (1.27%) SQL Server 2012
4 3 (0.48%) MySQL
4 3 (0.48%) SQL Server 2014
4 3 (0.48%) SQL Server Integration Services
5 2 (0.32%) Data Warehouse
5 2 (0.32%) Oracle Database
6 1 (0.16%) BusinessObjects XI
6 1 (0.16%) Essbase
6 1 (0.16%) MS Access
6 1 (0.16%) Oracle Database 11g
Development Applications
1 9 (1.43%) JIRA
2 2 (0.32%) Jenkins
3 1 (0.16%) Sonatype Nexus
3 1 (0.16%) Toad
General
1 44 (6.97%) Finance
2 23 (3.65%) Banking
3 19 (3.01%) Retail
4 17 (2.69%) Telecoms
5 9 (1.43%) Retail Banking
6 7 (1.11%) Legal
6 7 (1.11%) Manufacturing
7 6 (0.95%) Local Government
8 4 (0.63%) Back Office
8 4 (0.63%) Electronics
9 3 (0.48%) Automotive
9 3 (0.48%) Investment Banking
9 3 (0.48%) Law
9 3 (0.48%) Marketing
10 2 (0.32%) Advertising
11 1 (0.16%) Financial Institution
11 1 (0.16%) Games
11 1 (0.16%) Military
11 1 (0.16%) Pharmaceutical
11 1 (0.16%) Publishing
Libraries, Frameworks & Software Standards
1 8 (1.27%) .NET
2 5 (0.79%) HTML
3 4 (0.63%) ASP.NET
3 4 (0.63%) CSS
4 3 (0.48%) jQuery
4 3 (0.48%) WAP
5 2 (0.32%) Software Packaging
6 1 (0.16%) ADO
6 1 (0.16%) COM
6 1 (0.16%) JSON
6 1 (0.16%) MSMQ
6 1 (0.16%) Web Services
6 1 (0.16%) XMPP
6 1 (0.16%) X-Windows
6 1 (0.16%) YAML
Miscellaneous
1 44 (6.97%) Blackberry
2 42 (6.66%) Smartphone
3 33 (5.23%) Analytical Skills
4 16 (2.54%) Driving Licence
5 15 (2.38%) Data Centre
6 14 (2.22%) RSA SecurID
7 13 (2.06%) Video Conferencing
8 12 (1.90%) Management Information System
9 9 (1.43%) BYOD
9 9 (1.43%) Fat Client
9 9 (1.43%) Thin Client
10 7 (1.11%) iPhone
11 6 (0.95%) iPad
12 4 (0.63%) Computer Science
12 4 (0.63%) NHS
13 3 (0.48%) CMDB
13 3 (0.48%) EPoS
13 3 (0.48%) Handset
13 3 (0.48%) Life Science
14 2 (0.32%) CCTV
Operating Systems
1 488 (77.34%) Windows
2 284 (45.01%) Windows 7
3 147 (23.30%) Windows Server
4 124 (19.65%) Windows 10
5 96 (15.21%) Windows Server 2008
6 78 (12.36%) Windows 8
7 65 (10.30%) Windows Server 2012
8 51 (8.08%) Windows Server 2003
9 50 (7.92%) Android
10 48 (7.61%) Windows XP
11 26 (4.12%) Mac OS X
12 16 (2.54%) Apple iOS
13 15 (2.38%) Mac OS
14 14 (2.22%) Linux
15 7 (1.11%) Unix
16 4 (0.63%) Windows Vista
17 3 (0.48%) Red Hat Enterprise Linux
18 2 (0.32%) Windows Mobile
18 2 (0.32%) Windows Phone
19 1 (0.16%) Ubuntu
Processes & Methodologies
1 136 (21.55%) ITIL
2 40 (6.34%) Incident Management
3 31 (4.91%) Service Management
4 29 (4.60%) ITIL V3
5 24 (3.80%) Break/Fix
6 21 (3.33%) Migration
7 20 (3.17%) ITSM
8 18 (2.85%) Problem Management
9 17 (2.69%) Root Cause Analysis
10 16 (2.54%) Service Delivery
11 15 (2.38%) Mobile Device Management
12 11 (1.74%) Change Management
12 11 (1.74%) Coaching
13 10 (1.58%) Asset Management
13 10 (1.58%) Information Security
14 9 (1.43%) Time Management
15 8 (1.27%) Change Control
15 8 (1.27%) CRM
15 8 (1.27%) DNA
16 7 (1.11%) E-Commerce
Programming Languages
1 37 (5.86%) SQL
2 8 (1.27%) PowerShell
3 6 (0.95%) JavaScript
4 4 (0.63%) C
4 4 (0.63%) C#
4 4 (0.63%) PHP
4 4 (0.63%) PL/SQL
5 3 (0.48%) Perl
5 3 (0.48%) Shell Script
5 3 (0.48%) VBScript
6 2 (0.32%) Python
6 2 (0.32%) VB.NET
7 1 (0.16%) Bash Shell
7 1 (0.16%) Java
7 1 (0.16%) Korn
Qualifications
1 61 (9.67%) Microsoft Certification
2 55 (8.72%) Security Cleared
3 44 (6.97%) SC Cleared
4 32 (5.07%) Cisco Certification
5 29 (4.60%) CCNA
6 25 (3.96%) ITIL Certification
6 25 (3.96%) MCSE
7 19 (3.01%) MCP
8 10 (1.58%) DBS Check
8 10 (1.58%) MCSA
9 8 (1.27%) ITIL Foundation Certificate
9 8 (1.27%) MCDST
10 7 (1.11%) Degree
11 6 (0.95%) CCNP
12 4 (0.63%) A+ Certification
12 4 (0.63%) CCIE
12 4 (0.63%) Computer Science Degree
13 3 (0.48%) CTC Cleared
13 3 (0.48%) MCITP
14 2 (0.32%) DV Cleared
Quality Assurance & Compliance
1 77 (12.20%) SLA
2 2 (0.32%) GDPR
3 1 (0.16%) Disclosure Scotland
3 1 (0.16%) PMO
3 1 (0.16%) QA
3 1 (0.16%) Sarbanes-Oxley
System Software
1 398 (63.07%) Active Directory
2 58 (9.19%) VMware Infrastructure
3 17 (2.69%) vSphere
3 17 (2.69%) XenApp
4 16 (2.54%) Virtual Desktop
5 13 (2.06%) Hyper-V
6 10 (1.58%) Microsoft App-V
7 7 (1.11%) XenDesktop
8 5 (0.79%) VMware ESXi
9 4 (0.63%) Terminal Services
10 3 (0.48%) Microsoft Virtual Server
10 3 (0.48%) Virtual Servers
11 2 (0.32%) BitLocker
11 2 (0.32%) Firmware
11 2 (0.32%) NFS
11 2 (0.32%) Terminal Server
12 1 (0.16%) Veritas Cluster Server
12 1 (0.16%) Virtual Machines
12 1 (0.16%) VMware Workstation
Systems Management
1 95 (15.06%) SCCM
2 5 (0.79%) Systems Management Server (SMS)
3 4 (0.63%) NetBackup
3 4 (0.63%) Puppet
3 4 (0.63%) Tivoli Storage Manager
4 3 (0.48%) AirWatch
4 3 (0.48%) Backup Exec
4 3 (0.48%) Cisco Prime
4 3 (0.48%) HP Data Protector
4 3 (0.48%) Symantec Endpoint Protection
5 2 (0.32%) EdgeSight
5 2 (0.32%) Norton AntiVirus
5 2 (0.32%) OpenView Configuration Management
5 2 (0.32%) SCOM
5 2 (0.32%) SCOrch
5 2 (0.32%) Tivoli
5 2 (0.32%) WSUS
6 1 (0.16%) ITRS Geneos
6 1 (0.16%) Opscode Chef
6 1 (0.16%) SCSM
Vendors
1 254 (40.25%) Microsoft
2 107 (16.96%) VMware
3 93 (14.74%) Citrix
4 83 (13.15%) Cisco
5 63 (9.98%) Apple
6 48 (7.61%) HP
7 26 (4.12%) Dell
8 23 (3.65%) Google
9 20 (3.17%) Lotus
10 19 (3.01%) LANDesk
11 15 (2.38%) Toshiba
12 14 (2.22%) Sophos
13 12 (1.90%) Bloomberg
13 12 (1.90%) Oracle
14 10 (1.58%) Avaya
14 10 (1.58%) Remedy
15 9 (1.43%) McAfee
15 9 (1.43%) Reuters
16 8 (1.27%) ServiceNow
16 8 (1.27%) Symantec
London
onezeero.
Rate: £170 - £220 per day
Posted: 2 days ago
Guildford, Surrey
Opus Recruitment Solutions Ltd
Rate: Market Rates
Posted: 2 days ago
Guildford, Surrey
Opus Recruitment Solutions Ltd
Rate: Market Rates
Posted: 2 days ago
Bristol, Avon
Roc Search
Posted: 5 days ago
London
Square One Resources
Rate: Unspecified Negotiable
Posted: 4 days ago
Peterborough, Cambridgeshire
Opus Recruitment Solutions Ltd
Rate: Market Rates
Posted: 4 days ago
Guildford, Surrey
Roc Search
Posted: 6 days ago
Leeds, West Yorkshire
Lorien Resourcing
Posted: 2 days ago
Sheffield, South Yorkshire
Lorien Resourcing
Posted: 3 days ago
Chippenham, Wiltshire
LA International
Rate: £140 per day
Posted: 6 days ago
Norwich, Norfolk
onezeero.
Rate: £100 - £120 per day
Posted: 6 days ago
Cardiff, South Glamorgan
CPS Group UK
Rate: £300 - £350 per day
Posted: 5 days ago
London
Lorien Resourcing
Rate: £133.27 per annum
Posted: 4 days ago
Cambridge
OHO Group Ltd.
Rate: £100 - £150 per day
Posted: 26 days ago