2nd Line Support Contract Job Trends

Second Line Support
UK

The median Second Line Support daily rate in the UK is £190, according to job vacancies posted in the 6 months leading up to 20 January 2026.

The table below compares current contractor rates and summary statistics with the previous two years.

6 months to
20 Jan 2026
Same period 2025 Same period 2024
Rank 406 364 295
Rank change year-on-year -42 -69 +60
Contract jobs requiring a 2nd Line Support 182 154 312
As % of all contract jobs in the UK 0.49% 0.49% 0.72%
As % of the Job Titles category 0.53% 0.53% 0.77%
Number of daily rates quoted 130 108 211
10th Percentile £154 £162 £133
25th Percentile £163 £188 £166
Median daily rate (50th Percentile) £190 £219 £200
Median % change year-on-year -13.24% +9.50% -11.11%
75th Percentile £236 £256 £238
90th Percentile £288 £365 £288
UK excluding London median daily rate £190 £210 £200
% change year-on-year -9.52% +5.00% -
Number of hourly rates quoted 18 16 26
10th Percentile £14.73 £21.05 £17.13
25th Percentile £15.50 £22.50 £17.72
Median hourly rate £17.40 £25.84 £19.13
Median % change year-on-year -32.66% +35.11% -10.00%
75th Percentile £25.15 £30.19 £22.09
90th Percentile £31.36 £41.25 £24.61
UK excluding London median hourly rate £16.00 £27.50 £19.12
% change year-on-year -41.82% +43.83% -4.40%

All Contract IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the UK with a recognized job title 34,080 29,041 40,349
% of contract IT jobs with a recognized job title 91.42% 92.85% 93.10%
Number of daily rates quoted 21,578 17,726 26,798
10th Percentile £300 £291 £275
25th Percentile £406 £409 £413
Median daily rate (50th Percentile) £500 £525 £525
Median % change year-on-year -4.76% - -4.55%
75th Percentile £615 £638 £638
90th Percentile £719 £738 £738
UK excluding London median daily rate £475 £480 £500
% change year-on-year -1.04% -4.00% -
Number of hourly rates quoted 2,009 879 1,867
10th Percentile £14.38 £15.92 £13.87
25th Percentile £18.50 £21.25 £17.75
Median hourly rate £27.50 £32.50 £40.28
Median % change year-on-year -15.38% -19.30% +15.07%
75th Percentile £60.00 £62.50 £63.75
90th Percentile £70.00 £73.75 £75.00
UK excluding London median hourly rate £25.15 £32.50 £42.50
% change year-on-year -22.62% -23.53% +41.67%

2nd Line Support
Job Vacancy Trend

Historical trend showing the proportion of contract IT job postings featuring '2nd Line Support' in the job title relative to all contract IT jobs advertised.

2nd Line Support job vacancy trend in the UK

2nd Line Support
Daily Rate Trend

Contractor daily rate distribution trend for 2nd Line Support job vacancies in the UK.

Contractor daily rate distribution trend for 2nd Line Support job vacancies in the UK

2nd Line Support
Daily Rate Histogram

Daily rate distribution for jobs citing 2nd Line Support over the 6 months to 20 January 2026.

Daily rate histogram for 2nd Line Support in the UK

2nd Line Support
Hourly Rate Trend

Contractor hourly rate distribution trend for 2nd Line Support job vacancies in the UK.

Contractor hourly rate distribution trend for 2nd Line Support job vacancies in the UK

2nd Line Support
Hourly Rate Histogram

Hourly rate distribution of jobs citing 2nd Line Support over the 6 months to 20 January 2026.

Hourly rate histogram for 2nd Line Support in the UK

2nd Line Support
Top 17 Contract Job Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Support within the UK over the 6 months to 20 January 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
England -16 173 £190 -15.56% 69
UK excluding London -27 127 £190 -9.52% 78
North of England -12 63 £175 -10.26% 12
London -30 50 £193 -23.00% 7
North West -6 32 £175 -12.50% 3
Midlands -34 28 £164 -22.02% 8
Yorkshire -32 25 £205 +5.13% 9
West Midlands -30 18 £200 -4.76% 6
Work from Home -20 15 £190 -24.00% 19
South East -33 12 £200 -11.11% 26
East of England -8 11 - - 10
East Midlands -22 10 £158 -21.25% 2
South West -9 9 £275 +23.87% 13
North East - 6 £175 -
Northern Ireland -1 2 - -
Scotland -5 1 £225 +18.11% 12
Wales -9 1 £205 +2.50%

2nd Line Support Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 20 January 2026, 2nd Line Support contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all contract job ads featuring 2nd Line Support in the job title.

1 114 (62.64%) Windows
2 99 (54.40%) Microsoft 365
3 71 (39.01%) Microsoft
4 65 (35.71%) Active Directory
5 62 (34.07%) Microsoft Office
6 47 (25.82%) Customer Service
7 46 (25.27%) Android
7 46 (25.27%) Windows 10
8 42 (23.08%) ITIL
9 38 (20.88%) Azure
9 38 (20.88%) Entra ID
9 38 (20.88%) Security Cleared
10 34 (18.68%) SC Cleared
11 33 (18.13%) Service Management
12 32 (17.58%) Service Delivery
13 30 (16.48%) Microsoft Intune
14 29 (15.93%) Apple
14 29 (15.93%) Problem-Solving
14 29 (15.93%) Wireless
15 27 (14.84%) Mac OS
15 27 (14.84%) SharePoint
16 26 (14.29%) Business Intelligence
16 26 (14.29%) Cisco
16 26 (14.29%) DHCP
16 26 (14.29%) DNS
16 26 (14.29%) SAP
17 25 (13.74%) Digital Marketing
17 25 (13.74%) Programme Management
17 25 (13.74%) VPN
18 24 (13.19%) Dell

2nd Line Support Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 27 (14.84%) SharePoint
2 18 (9.89%) Microsoft Exchange
3 5 (2.75%) Exchange Server 2010
Applications
1 62 (34.07%) Microsoft Office
2 5 (2.75%) Microsoft Excel
3 1 (0.55%) Microsoft PowerPoint
Business Applications
1 3 (1.65%) Remedy ITSM
2 1 (0.55%) SystmOne
Cloud Services
1 99 (54.40%) Microsoft 365
2 38 (20.88%) Azure
2 38 (20.88%) Entra ID
3 14 (7.69%) OneDrive
4 6 (3.30%) Google Workspace
5 4 (2.20%) AWS
6 2 (1.10%) GCP
7 1 (0.55%) Mimecast
7 1 (0.55%) Power Platform
Communications & Networking
1 29 (15.93%) Wireless
2 26 (14.29%) DHCP
2 26 (14.29%) DNS
3 25 (13.74%) VPN
4 21 (11.54%) TCP/IP
5 19 (10.44%) WAN
6 16 (8.79%) LAN
7 8 (4.40%) Firewall
7 8 (4.40%) Wi-Fi
8 6 (3.30%) Network Security
8 6 (3.30%) PABX
8 6 (3.30%) Structured Cabling
9 3 (1.65%) BGP
9 3 (1.65%) IPsec
9 3 (1.65%) MPLS
9 3 (1.65%) VoIP
10 2 (1.10%) VLAN
11 1 (0.55%) Remote Desktop
Database & Business Intelligence
1 2 (1.10%) MySQL
1 2 (1.10%) SQL Server
2 1 (0.55%) Electronic Patient Records
2 1 (0.55%) Power BI
Development Applications
1 1 (0.55%) Hudson
General
1 65 (35.71%) Social Skills
2 34 (18.68%) Finance
3 33 (18.13%) Public Sector
4 32 (17.58%) Manufacturing
5 26 (14.29%) Telecoms
6 25 (13.74%) Electronics
6 25 (13.74%) Marketing
7 12 (6.59%) Analytical Skills
8 9 (4.95%) Inclusion and Diversity
9 6 (3.30%) Organisational Skills
10 4 (2.20%) Banking
10 4 (2.20%) Retail
11 2 (1.10%) Law
11 2 (1.10%) Legal
12 1 (0.55%) Advertising
12 1 (0.55%) French Language
12 1 (0.55%) Investment Banking
12 1 (0.55%) Local Government
12 1 (0.55%) Multimedia
12 1 (0.55%) Publishing
Miscellaneous
1 23 (12.64%) Data Centre
2 14 (7.69%) Driving Licence
3 11 (6.04%) Onboarding
4 10 (5.49%) Smartphone
5 7 (3.85%) Management Information System
5 7 (3.85%) NHS
6 6 (3.30%) CMDB
6 6 (3.30%) Team-Oriented Environment
7 5 (2.75%) Self-Motivation
8 3 (1.65%) iPhone
8 3 (1.65%) PKI
8 3 (1.65%) Video Conferencing
9 2 (1.10%) Data Protection Act
9 2 (1.10%) Life Science
9 2 (1.10%) Mobile Payment
9 2 (1.10%) Renewable Energy
10 1 (0.55%) CCTV
10 1 (0.55%) Enterprise Software
10 1 (0.55%) Hedge funds
10 1 (0.55%) Web Conferencing
Operating Systems
1 114 (62.64%) Windows
2 46 (25.27%) Android
2 46 (25.27%) Windows 10
3 27 (14.84%) Mac OS
4 24 (13.19%) Windows Server
5 18 (9.89%) Apple iOS
6 8 (4.40%) Linux
7 6 (3.30%) Windows Server 2016
7 6 (3.30%) Windows Server 2019
Processes & Methodologies
1 47 (25.82%) Customer Service
2 42 (23.08%) ITIL
3 33 (18.13%) Service Management
4 32 (17.58%) Service Delivery
5 29 (15.93%) Problem-Solving
6 26 (14.29%) Business Intelligence
7 25 (13.74%) Digital Marketing
7 25 (13.74%) Programme Management
8 18 (9.89%) ITSM
9 10 (5.49%) Asset Management
10 9 (4.95%) Customer Experience
10 9 (4.95%) Mobile Device Management
11 8 (4.40%) Network Management
12 7 (3.85%) Problem Management
13 6 (3.30%) Break/Fix
13 6 (3.30%) Change Management
13 6 (3.30%) Continuous Improvement
13 6 (3.30%) Migration
13 6 (3.30%) Network Monitoring
14 5 (2.75%) Disk Encryption
Programming Languages
1 8 (4.40%) PowerShell
Qualifications
1 38 (20.88%) Security Cleared
2 34 (18.68%) SC Cleared
3 14 (7.69%) Degree
4 9 (4.95%) Microsoft Certification
5 6 (3.30%) ECDL
5 6 (3.30%) MCP
6 5 (2.75%) MCDST
7 2 (1.10%) DBS Check
7 2 (1.10%) MCSE
8 1 (0.55%) Azure Certification
8 1 (0.55%) CCNA
8 1 (0.55%) Cisco Certification
8 1 (0.55%) Computer Science Degree
8 1 (0.55%) DV Cleared
8 1 (0.55%) HND
8 1 (0.55%) ITIL Certification
8 1 (0.55%) ITIL Foundation Certificate
8 1 (0.55%) MCSA
Quality Assurance & Compliance
1 8 (4.40%) SLA
2 2 (1.10%) Cyber Essentials
System Software
1 65 (35.71%) Active Directory
2 3 (1.65%) Virtual Desktop
3 1 (0.55%) BitLocker
3 1 (0.55%) Firmware
3 1 (0.55%) VMware Infrastructure
3 1 (0.55%) XenApp
Systems Management
1 30 (16.48%) Microsoft Intune
2 17 (9.34%) SCCM
3 2 (1.10%) Jamf Pro
4 1 (0.55%) SCOM
Vendors
1 71 (39.01%) Microsoft
2 29 (15.93%) Apple
3 26 (14.29%) Cisco
3 26 (14.29%) SAP
4 24 (13.19%) Dell
5 23 (12.64%) HP
6 15 (8.24%) ServiceNow
7 9 (4.95%) Google
8 5 (2.75%) Citrix
8 5 (2.75%) iManage
8 5 (2.75%) Mitel
9 3 (1.65%) Juniper
9 3 (1.65%) Logitech
9 3 (1.65%) Meraki
9 3 (1.65%) Remedy
10 2 (1.10%) VMware
11 1 (0.55%) Ariba
11 1 (0.55%) SolarWinds
11 1 (0.55%) Sophos
11 1 (0.55%) WatchGuard