2nd Line Support Contract Job Trends

Second Line Support
UK

The median Second Line Support daily rate in the UK is £210, according to job vacancies posted in the 6 months leading up to 13 July 2026.

The table below compares current contractor rates and summary statistics with the previous two years.

6 months to
13 Jul 2026
Same period 2025 Same period 2024
Rank 489 377 380
Rank change year-on-year -112 +3 -42
Contract jobs requiring a 2nd Line Support 173 176 218
As % of all contract jobs in the UK 0.33% 0.54% 0.51%
As % of the Job Titles category 0.36% 0.59% 0.55%
Number of daily rates quoted 86 122 169
10th Percentile £165 £158 £140
25th Percentile £185 £188 £165
Median daily rate (50th Percentile) £210 £215 £195
Median % change year-on-year -2.33% +10.26% -2.50%
75th Percentile £240 £269 £250
90th Percentile £314 £299 £303
UK excluding London median daily rate £200 £210 £194
% change year-on-year -4.76% +8.39% -3.13%
Number of hourly rates quoted 30 26 17
10th Percentile £12.93 £16.84 £14.27
25th Percentile £13.51 £18.10 £17.25
Median hourly rate £16.50 £24.00 £17.72
Median % change year-on-year -31.25% +35.44% -11.40%
75th Percentile £18.75 £27.61 £23.80
90th Percentile £20.25 £28.54 £25.21
UK excluding London median hourly rate £14.38 £18.87 £17.50
% change year-on-year -23.82% +7.83% -7.89%

All Contract IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the UK with a recognized job title 48,729 30,023 39,779
% of contract IT jobs with a recognized job title 92.49% 91.87% 93.05%
Number of daily rates quoted 29,502 19,148 25,568
10th Percentile £325 £287 £288
25th Percentile £419 £400 £410
Median daily rate (50th Percentile) £525 £500 £525
Median % change year-on-year +5.00% -4.76% -2.33%
75th Percentile £625 £625 £638
90th Percentile £725 £738 £750
UK excluding London median daily rate £500 £475 £495
% change year-on-year +5.26% -4.04% -1.00%
Number of hourly rates quoted 3,285 1,392 2,719
10th Percentile £15.90 £13.75 £13.00
25th Percentile £21.25 £17.41 £17.00
Median hourly rate £43.69 £26.50 £40.00
Median % change year-on-year +64.87% -33.75% -5.88%
75th Percentile £67.84 £56.25 £63.20
90th Percentile £80.00 £73.75 £73.75
UK excluding London median hourly rate £45.00 £25.15 £40.00
% change year-on-year +78.93% -37.13% +6.67%

2nd Line Support
Job Vacancy Trend

Historical trend showing the proportion of contract IT job postings featuring '2nd Line Support' in the job title relative to all contract IT jobs advertised.

2nd Line Support job vacancy trend in the UK

2nd Line Support
Daily Rate Trend

Contractor daily rate distribution trend for 2nd Line Support job vacancies in the UK.

Contractor daily rate distribution trend for 2nd Line Support job vacancies in the UK

2nd Line Support
Daily Rate Histogram

Daily rate distribution for jobs citing 2nd Line Support over the 6 months to 13 July 2026.

Daily rate histogram for 2nd Line Support in the UK

2nd Line Support
Hourly Rate Trend

Contractor hourly rate distribution trend for 2nd Line Support job vacancies in the UK.

Contractor hourly rate distribution trend for 2nd Line Support job vacancies in the UK

2nd Line Support
Hourly Rate Histogram

Hourly rate distribution of jobs citing 2nd Line Support over the 6 months to 13 July 2026.

Hourly rate histogram for 2nd Line Support in the UK

2nd Line Support
Top 16 Contract Job Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Support within the UK over the 6 months to 13 July 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
England -114 156 £210 -3.45% 59
UK excluding London -96 124 £200 -4.76% 56
London -63 47 £226 -9.80% 11
North of England -60 38 £200 +2.56% 6
South East -86 38 £208 -3.49% 21
Work from Home -33 36 £200 -15.79% 11
Yorkshire -32 26 £200 +58.73% 6
Midlands -55 19 £230 +15.00% 13
North West -51 11 £245 +22.50%
West Midlands -69 10 £230 -12.38% 5
Wales -7 9 £138 -44.16% 2
East Midlands -16 9 - - 8
South West -31 8 - - 8
Scotland -16 7 - - 1
East of England -25 5 £240 +20.00% 5
North East -39 1 £290 +48.72% 1

2nd Line Support Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 13 July 2026, 2nd Line Support contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all contract job ads featuring 2nd Line Support in the job title.

1 119 (68.79%) Windows
2 88 (50.87%) Microsoft 365
3 66 (38.15%) Active Directory
4 63 (36.42%) Microsoft
5 58 (33.53%) Customer Service
6 42 (24.28%) Problem-Solving
7 37 (21.39%) Windows 10
8 36 (20.81%) Azure
9 35 (20.23%) Microsoft Intune
10 32 (18.50%) ITIL
11 30 (17.34%) Entra ID
12 27 (15.61%) SharePoint
13 24 (13.87%) Service Management
14 23 (13.29%) Continuous Improvement
14 23 (13.29%) Microsoft Office
15 20 (11.56%) Android
15 20 (11.56%) JIRA
15 20 (11.56%) SQL
16 18 (10.40%) OneDrive
17 17 (9.83%) ITSM
17 17 (9.83%) ServiceNow
17 17 (9.83%) User Experience
18 16 (9.25%) Customer Experience
19 15 (8.67%) SCCM
20 14 (8.09%) Apple iOS
20 14 (8.09%) DNS
20 14 (8.09%) Mac OS
20 14 (8.09%) Service Delivery
20 14 (8.09%) Wi-Fi
21 13 (7.51%) Microsoft Exchange

2nd Line Support Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 27 (15.61%) SharePoint
2 13 (7.51%) Microsoft Exchange
3 2 (1.16%) Confluence
3 2 (1.16%) IIS
Applications
1 23 (13.29%) Microsoft Office
2 1 (0.58%) Microsoft Excel
Business Applications
1 7 (4.05%) Remedy ITSM
Cloud Services
1 88 (50.87%) Microsoft 365
2 36 (20.81%) Azure
3 30 (17.34%) Entra ID
4 18 (10.40%) OneDrive
5 11 (6.36%) AWS
6 8 (4.62%) GCP
7 2 (1.16%) Amazon CloudWatch
7 2 (1.16%) Amazon S3
7 2 (1.16%) AWS Lambda
7 2 (1.16%) Google Workspace
7 2 (1.16%) Serverless
Communications & Networking
1 14 (8.09%) DNS
1 14 (8.09%) Wi-Fi
2 13 (7.51%) TCP/IP
3 10 (5.78%) LAN
3 10 (5.78%) VPN
3 10 (5.78%) WAN
4 9 (5.20%) DHCP
5 5 (2.89%) Internet
6 4 (2.31%) Firewall
7 2 (1.16%) BGP
7 2 (1.16%) IPsec
7 2 (1.16%) MPLS
7 2 (1.16%) Skype
8 1 (0.58%) Remote Desktop
8 1 (0.58%) SAN
8 1 (0.58%) Wireless
Database & Business Intelligence
1 9 (5.20%) SQL Server
2 8 (4.62%) MySQL
3 2 (1.16%) Amazon Redshift
4 1 (0.58%) Amazon RDS
Development Applications
1 20 (11.56%) JIRA
General
1 79 (45.66%) Social Skills
2 28 (16.18%) Retail
3 24 (13.87%) Analytical Skills
3 24 (13.87%) Finance
4 17 (9.83%) French Language
5 16 (9.25%) Spanish Language
6 11 (6.36%) Public Sector
7 10 (5.78%) Manufacturing
7 10 (5.78%) Organisational Skills
8 7 (4.05%) Inclusion and Diversity
9 6 (3.47%) Law
10 4 (2.31%) Banking
10 4 (2.31%) Legal
11 1 (0.58%) Documentation Skills
11 1 (0.58%) Investment Banking
11 1 (0.58%) Military
11 1 (0.58%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 2 (1.16%) Software Packaging
Miscellaneous
1 22 (12.72%) Onboarding
2 8 (4.62%) Driving Licence
2 8 (4.62%) Mobile Payment
3 6 (3.47%) NHS
4 5 (2.89%) Video Conferencing
5 4 (2.31%) CCTV
5 4 (2.31%) iPhone
5 4 (2.31%) Self-Motivation
6 2 (1.16%) PKI
6 2 (1.16%) Smartphone
7 1 (0.58%) iPad
7 1 (0.58%) Operational Technology
Operating Systems
1 119 (68.79%) Windows
2 37 (21.39%) Windows 10
3 20 (11.56%) Android
4 14 (8.09%) Apple iOS
4 14 (8.09%) Mac OS
5 9 (5.20%) Windows Server
6 5 (2.89%) Linux
7 4 (2.31%) Ubuntu
8 2 (1.16%) Windows Server 2012
9 1 (0.58%) Windows 7
Processes & Methodologies
1 58 (33.53%) Customer Service
2 42 (24.28%) Problem-Solving
3 32 (18.50%) ITIL
4 24 (13.87%) Service Management
5 23 (13.29%) Continuous Improvement
6 17 (9.83%) ITSM
6 17 (9.83%) User Experience
7 16 (9.25%) Customer Experience
8 14 (8.09%) Service Delivery
9 10 (5.78%) Migration
9 10 (5.78%) Mobile Device Management
10 8 (4.62%) Problem Management
11 7 (4.05%) Asset Management
12 5 (2.89%) AI
13 4 (2.31%) Configuration Management
13 4 (2.31%) Identity Access Management
13 4 (2.31%) Incident Management
13 4 (2.31%) Operational Stability
13 4 (2.31%) Stakeholder Engagement
13 4 (2.31%) Ticket Management
Programming Languages
1 20 (11.56%) SQL
2 2 (1.16%) PowerShell
Qualifications
1 9 (5.20%) Degree
2 8 (4.62%) Security Cleared
3 7 (4.05%) SC Cleared
4 5 (2.89%) DBS Check
5 3 (1.73%) Computer Science Degree
6 2 (1.16%) CCNA
6 2 (1.16%) Cisco Certification
6 2 (1.16%) ITIL Certification
7 1 (0.58%) A+ Certification
7 1 (0.58%) DV Cleared
7 1 (0.58%) ITIL Foundation Certificate
7 1 (0.58%) Microsoft Certification
Quality Assurance & Compliance
1 6 (3.47%) SLA
2 1 (0.58%) GDPR
System Software
1 66 (38.15%) Active Directory
2 1 (0.58%) Virtual Desktop
2 1 (0.58%) Virtual Servers
Systems Management
1 35 (20.23%) Microsoft Intune
2 15 (8.67%) SCCM
3 4 (2.31%) Jamf Pro
4 2 (1.16%) AirWatch
5 1 (0.58%) Single Sign-On
5 1 (0.58%) WSUS
Vendors
1 63 (36.42%) Microsoft
2 17 (9.83%) ServiceNow
3 11 (6.36%) Google
4 7 (4.05%) Remedy
5 5 (2.89%) Apple
5 5 (2.89%) Cisco
5 5 (2.89%) HP
6 3 (1.73%) Bloomberg
6 3 (1.73%) Dell
6 3 (1.73%) Freshdesk
6 3 (1.73%) Meraki
6 3 (1.73%) Samsung
7 2 (1.16%) Citrix
7 2 (1.16%) CrowdStrike
7 2 (1.16%) Juniper
7 2 (1.16%) Zscaler
8 1 (0.58%) Atlassian
8 1 (0.58%) Charles River
8 1 (0.58%) VMware
8 1 (0.58%) Yealink