Period
to 11 November 2019

The median contractor rate for a 2nd Line Support was £160 per day in advertised job vacancies during the 6 months to 11 November 2019.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Second Line Support
UK
6 months to
11 Nov 2019
Same period 2018 Same period 2017
Rank 269 296 325
Rank change year-on-year +27 +29 -1
Contract jobs requiring a 2nd Line Support 807 892 823
As % of all contract IT jobs advertised in the UK 0.97% 0.87% 0.81%
As % of the Job Titles category 1.03% 0.92% 0.85%
Number of daily rates quoted 474 456 458
UK median daily rate £160 £163 £150
Median daily rate % change year-on-year -1.54% +8.33% -6.25%
10th Percentile £115 £114 £109
90th Percentile £238 £238 £225
UK excluding London median daily rate £158 £150 £140
% change year-on-year +5.33% +7.14% -12.50%
Number of hourly rates quoted 119 192 155
UK median hourly rate £16.75 £16.25 £15.50
Median hourly rate % change year-on-year +3.08% +4.84% +1.64%
10th Percentile £12.00 £11.85 £11.25
90th Percentile £26.00 £24.00 £25.00
UK excluding London median hourly rate £16.00 £15.50 £15.00
% change year-on-year +3.23% +3.33% -

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 78,450 96,704 96,922
% of contract IT jobs with a recognized job title 94.12% 94.78% 94.97%
Number of daily rates quoted 51,453 63,783 63,815
UK median daily rate £463 £450 £445
Median daily rate % change year-on-year +2.78% +1.12% +4.71%
10th Percentile £256 £269 £263
90th Percentile £644 £638 £625
UK excluding London median daily rate £425 £420 £400
% change year-on-year +1.19% +5.00% +2.56%
Number of hourly rates quoted 2,887 3,028 2,886
UK median hourly rate £19.97 £18.00 £18.70
Median hourly rate % change year-on-year +10.92% -3.74% +3.89%
10th Percentile £11.17 £11.00 £10.96
90th Percentile £52.50 £48.75 £47.83
UK excluding London median hourly rate £18.00 £17.50 £18.00
% change year-on-year +2.86% -2.78% +2.86%

2nd Line Support
Job Vacancy Trend

Job postings that featured 2nd Line Support in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for 2nd Line Support in the UK

2nd Line Support
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing 2nd Line Support.

Contractor daily rate trend for 2nd Line Support in the UK

2nd Line Support
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing 2nd Line Support over the 6 months to 11 November 2019.

Contractor daily rate histogram for 2nd Line Support in the UK

2nd Line Support
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing 2nd Line Support.

Contractor hourly rate trend for 2nd Line Support in the UK

2nd Line Support
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing 2nd Line Support over the 6 months to 11 November 2019.

Contractor hourly rate histogram for 2nd Line Support in the UK

2nd Line Support
Top 16 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Support within the UK over the 6 months to 11 November 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +21 723 £160 -1.54% 344
UK excluding London +22 512 £158 +5.33% 295
London +25 280 £165 - 77
South East +34 159 £169 +2.27% 84
Midlands +15 84 £166 +10.83% 37
North of England -1 81 £135 -15.63% 75
South West +39 75 £153 +5.17% 42
Scotland +47 56 £155 +16.32% 15
West Midlands +23 49 £175 +16.67% 26
East of England -2 45 £130 -13.33% 29
North West +2 41 £135 -6.90% 44
East Midlands +6 33 £125 -28.57% 11
Yorkshire +2 28 £133 -38.37% 27
North East +14 12 £150 -11.76% 4
Wales +27 9 £163 +4.84% 10
Northern Ireland +4 3 - - 3

2nd Line Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 11 November 2019, 2nd Line Support contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring 2nd Line Support in the job title.

1 601 (74.47%) Windows
2 460 (57.00%) Active Directory
3 380 (47.09%) Office 365
4 339 (42.01%) Windows 10
5 326 (40.40%) Microsoft
6 272 (33.71%) Windows 7
7 217 (26.89%) Microsoft Office
8 175 (21.69%) ITIL
9 157 (19.45%) SCCM
10 142 (17.60%) Windows Server
11 119 (14.75%) Finance
12 111 (13.75%) MS Exchange
13 96 (11.90%) Citrix
14 93 (11.52%) VMware
15 92 (11.40%) Windows Server 2012
16 86 (10.66%) SLA
17 85 (10.53%) Skype
18 83 (10.29%) SharePoint
19 82 (10.16%) DNS
19 82 (10.16%) Windows Server 2008
20 81 (10.04%) DHCP
21 73 (9.05%) Problem-Solving
22 72 (8.92%) Cisco
23 68 (8.43%) VMware Infrastructure
24 63 (7.81%) Android
24 63 (7.81%) Security Cleared
24 63 (7.81%) WAN
25 59 (7.31%) Skype for Business
26 58 (7.19%) Hyper-V
26 58 (7.19%) LAN

2nd Line Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 111 (13.75%) MS Exchange
2 83 (10.29%) SharePoint
3 59 (7.31%) Skype for Business
4 27 (3.35%) Exchange Server 2013
5 23 (2.85%) Exchange Server 2010
6 11 (1.36%) Exchange Server 2007
7 8 (0.99%) Exchange Server 2000
8 6 (0.74%) IIS
8 6 (0.74%) SharePoint Server
9 4 (0.50%) Exchange Server 2003
10 3 (0.37%) Blackberry Enterprise Server
10 3 (0.37%) SharePoint 2010
11 2 (0.25%) Confluence
11 2 (0.25%) IBM Notes
12 1 (0.12%) CMS
12 1 (0.12%) Drupal
12 1 (0.12%) IBM Domino
12 1 (0.12%) SharePoint 2013
Applications
1 217 (26.89%) Microsoft Office
2 11 (1.36%) Microsoft Excel
3 7 (0.87%) Microsoft PowerPoint
4 6 (0.74%) MS Visio
5 2 (0.25%) Adobe Creative Suite
5 2 (0.25%) Spreadsheet
6 1 (0.12%) Acrobat
6 1 (0.12%) Houdini
6 1 (0.12%) Maya
6 1 (0.12%) Photoshop
Business Applications
1 6 (0.74%) Dynamics CRM
2 4 (0.50%) assyst
3 1 (0.12%) Dynamics AX
3 1 (0.12%) Dynamics NAV
3 1 (0.12%) Magento
3 1 (0.12%) Remedy ITSM
Cloud Services
1 380 (47.09%) Office 365
2 47 (5.82%) Azure
3 32 (3.97%) OneDrive
4 19 (2.35%) G Suite
5 17 (2.11%) Azure Active Directory
6 11 (1.36%) AWS
7 5 (0.62%) Dynamics 365
7 5 (0.62%) SaaS
8 4 (0.50%) Microsoft Flow
8 4 (0.50%) Power Platform
8 4 (0.50%) PowerApps
9 3 (0.37%) Adobe Creative Cloud
9 3 (0.37%) Mimecast
9 3 (0.37%) Yammer
10 2 (0.25%) IBM Cloud
10 2 (0.25%) SoftLayer
11 1 (0.12%) Dropbox
11 1 (0.12%) GCP
11 1 (0.12%) GoToWebinar
11 1 (0.12%) Slack
Communications & Networking
1 85 (10.53%) Skype
2 82 (10.16%) DNS
3 81 (10.04%) DHCP
4 63 (7.81%) WAN
5 58 (7.19%) LAN
6 52 (6.44%) TCP/IP
7 42 (5.20%) VPN
8 25 (3.10%) Firewall
9 24 (2.97%) VoIP
10 23 (2.85%) Remote Desktop
11 19 (2.35%) Wireless
12 18 (2.23%) Internet
12 18 (2.23%) Wi-Fi
13 11 (1.36%) VLAN
14 8 (0.99%) SAN
14 8 (0.99%) X.500
15 7 (0.87%) IP Telephony
15 7 (0.87%) PBX
16 6 (0.74%) Structured Cabling
17 4 (0.50%) Ethernet
Database & Business Intelligence
1 10 (1.24%) SQL Server
2 4 (0.50%) Power BI
3 3 (0.37%) Relational Database
3 3 (0.37%) SQL Server 2012
4 2 (0.25%) SQL Server 2008
5 1 (0.12%) Big Data
5 1 (0.12%) EDMS
Development Applications
1 4 (0.50%) JIRA
2 3 (0.37%) Hudson
3 1 (0.12%) Git (software)
3 1 (0.12%) Jenkins
General
1 119 (14.75%) Finance
2 39 (4.83%) Public Sector
3 23 (2.85%) Banking
4 21 (2.60%) Telecoms
5 18 (2.23%) Retail
6 12 (1.49%) Law
7 11 (1.36%) Manufacturing
8 10 (1.24%) Marketing
9 9 (1.12%) Advertising
10 8 (0.99%) Electronics
11 6 (0.74%) Financial Institution
11 6 (0.74%) Legal
12 5 (0.62%) Local Government
13 4 (0.50%) Military
14 3 (0.37%) Back Office
14 3 (0.37%) German Language
15 2 (0.25%) French Language
15 2 (0.25%) Front Office
15 2 (0.25%) Publishing
16 1 (0.12%) Automotive
Libraries, Frameworks & Software Standards
1 1 (0.12%) Elastic Stack
1 1 (0.12%) LAMP
1 1 (0.12%) Middleware
1 1 (0.12%) Software Packaging
Miscellaneous
1 36 (4.46%) Smartphone
2 34 (4.21%) Analytical Skills
3 29 (3.59%) Self-Motivation
4 24 (2.97%) iPhone
5 16 (1.98%) Blackberry
5 16 (1.98%) Driving Licence
6 14 (1.73%) Video Conferencing
7 13 (1.61%) BYOD
8 12 (1.49%) iPad
8 12 (1.49%) Management Information System
9 11 (1.36%) User Experience
10 10 (1.24%) Data Centre
11 9 (1.12%) NHS
12 8 (0.99%) Fat Client
12 8 (0.99%) Thin Client
13 6 (0.74%) Enterprise Software
13 6 (0.74%) PKI
13 6 (0.74%) Virtual Team
14 5 (0.62%) EPoS
15 4 (0.50%) Client/Server
Operating Systems
1 601 (74.47%) Windows
2 339 (42.01%) Windows 10
3 272 (33.71%) Windows 7
4 142 (17.60%) Windows Server
5 92 (11.40%) Windows Server 2012
6 82 (10.16%) Windows Server 2008
7 63 (7.81%) Android
8 55 (6.82%) Apple iOS
9 43 (5.33%) Mac OS
10 40 (4.96%) Windows 8
11 21 (2.60%) Linux
12 19 (2.35%) Windows Server 2003
13 17 (2.11%) Mac OS X
14 11 (1.36%) Windows XP
15 10 (1.24%) Windows 2000 Server
16 9 (1.12%) Unix
17 4 (0.50%) Solaris
18 3 (0.37%) SUSE
19 2 (0.25%) HPUX
19 2 (0.25%) Windows Mobile
Processes & Methodologies
1 175 (21.69%) ITIL
2 73 (9.05%) Problem-Solving
3 51 (6.32%) Migration
4 36 (4.46%) Service Delivery
5 29 (3.59%) Service Management
6 27 (3.35%) Preventative Maintenance
7 26 (3.22%) Asset Management
8 24 (2.97%) Incident Management
9 23 (2.85%) Patch Management
10 22 (2.73%) Problem Management
11 21 (2.60%) ITSM
11 21 (2.60%) Time Management
12 19 (2.35%) Mobile Device Management
13 16 (1.98%) Line Management
14 14 (1.73%) Break/Fix
15 13 (1.61%) Continuous Improvement
16 12 (1.49%) Business Intelligence
16 12 (1.49%) ITIL V3
16 12 (1.49%) Proactive Monitoring
16 12 (1.49%) Root Cause Analysis
Programming Languages
1 30 (3.72%) PowerShell
2 16 (1.98%) SQL
3 6 (0.74%) VBA
4 5 (0.62%) VB
5 4 (0.50%) C
6 3 (0.37%) T-SQL
7 2 (0.25%) Perl
7 2 (0.25%) Python
7 2 (0.25%) Shell Script
8 1 (0.12%) Bash Shell
8 1 (0.12%) Java
8 1 (0.12%) PHP
8 1 (0.12%) VBScript
Qualifications
1 63 (7.81%) Security Cleared
2 42 (5.20%) ITIL Certification
3 40 (4.96%) SC Cleared
4 31 (3.84%) Microsoft Certification
5 23 (2.85%) MCP
6 19 (2.35%) Degree
7 16 (1.98%) Cisco Certification
8 13 (1.61%) CCNA
8 13 (1.61%) ITIL Foundation Certificate
9 10 (1.24%) DBS Check
10 9 (1.12%) DV Cleared
11 8 (0.99%) MCSE
12 7 (0.87%) A+ Certification
13 6 (0.74%) MCSA
14 5 (0.62%) Computer Science Degree
14 5 (0.62%) MCDST
15 3 (0.37%) RHCSA
16 2 (0.25%) MCITP
16 2 (0.25%) Network+ Certification
16 2 (0.25%) NVQ Level 3
Quality Assurance & Compliance
1 86 (10.66%) SLA
2 4 (0.50%) ISO/IEC 27001
3 3 (0.37%) GDPR
3 3 (0.37%) ISO 14001
3 3 (0.37%) ISO 9001
4 2 (0.25%) Sarbanes-Oxley
5 1 (0.12%) GMP
System Software
1 460 (57.00%) Active Directory
2 68 (8.43%) VMware Infrastructure
3 58 (7.19%) Hyper-V
4 23 (2.85%) XenApp
5 13 (1.61%) XenDesktop
6 10 (1.24%) Citrix Hypervisor
7 8 (0.99%) Virtual Servers
8 6 (0.74%) vSphere
9 3 (0.37%) Virtual Machines
10 2 (0.25%) Microsoft Virtual Server
10 2 (0.25%) Samba
10 2 (0.25%) Terminal Services
10 2 (0.25%) VMware ESXi
10 2 (0.25%) VMware Server
11 1 (0.12%) Docker
11 1 (0.12%) Terminal Server
Systems Management
1 157 (19.45%) SCCM
2 10 (1.24%) Jamf Pro
2 10 (1.24%) Microsoft Intune
3 7 (0.87%) Backup Exec
3 7 (0.87%) McAfee ePO
4 6 (0.74%) AirWatch
5 5 (0.62%) WSUS
6 4 (0.50%) ServiceCenter
7 3 (0.37%) Norton AntiVirus
7 3 (0.37%) SCOM
8 2 (0.25%) OfficeScan
8 2 (0.25%) Single Sign-On
9 1 (0.12%) Check_MK
9 1 (0.12%) HP Data Protector
9 1 (0.12%) Kubernetes
9 1 (0.12%) Microsoft Data Protection Manager
9 1 (0.12%) Nessus
9 1 (0.12%) NetBackup
9 1 (0.12%) Systems Management Server (SMS)
9 1 (0.12%) ZABBIX
Vendors
1 326 (40.40%) Microsoft
2 96 (11.90%) Citrix
3 93 (11.52%) VMware
4 72 (8.92%) Cisco
5 48 (5.95%) Apple
6 28 (3.47%) HP
7 27 (3.35%) Google
8 23 (2.85%) Dell
9 12 (1.49%) ServiceNow
10 11 (1.36%) Adobe
10 11 (1.36%) McAfee
11 10 (1.24%) Remedy
11 10 (1.24%) SAP
12 7 (0.87%) Intel
12 7 (0.87%) Meraki
13 6 (0.74%) Ivanti
13 6 (0.74%) Sophos
13 6 (0.74%) Symantec
13 6 (0.74%) Veritas
14 5 (0.62%) Red Hat