Period
to 24 November 2017

The median contractor rate for a 2nd Line Support was £145 per day in advertised job vacancies during the 6 months to 24 November 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Second Line Support
UK
6 months to
24 Nov 2017
Same period 2016 Same period 2015
Rank 312 314 253
Rank change year-on-year +2 -61 -45
Contract jobs requiring a 2nd Line Support 840 831 1125
As % of all contract IT jobs advertised in the UK 0.82% 0.79% 0.98%
As % of the Job Titles category 0.86% 0.84% 1.04%
Number of daily rates quoted 471 444 487
UK median daily rate £145 £160 £160
Median daily rate % change year-on-year -9.38% - -0.78%
10th Percentile £110 £108 £106
90th Percentile £215 £250 £275
UK excluding London median daily rate £140 £160 £160
% change year-on-year -12.50% - -3.03%
Number of hourly rates quoted 161 162 383
UK median hourly rate £15.00 £15.38 £15.00
Median hourly rate % change year-on-year -2.44% +2.50% -
10th Percentile £11.25 £10.50 £11.00
90th Percentile £25.00 £28.00 £21.75
UK excluding London median hourly rate £14.58 £15.00 £15.26
% change year-on-year -2.83% -1.70% +5.70%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 97695 99488 108685
% of contract IT jobs with a recognized job title 94.79% 94.75% 94.91%
Number of daily rates quoted 64489 64865 69136
UK median daily rate £450 £425 £400
Median daily rate % change year-on-year +5.88% +6.25% -
10th Percentile £260 £250 £250
90th Percentile £625 £600 £588
UK excluding London median daily rate £400 £393 £375
% change year-on-year +1.91% +4.67% +3.45%
Number of hourly rates quoted 2905 3326 4142
UK median hourly rate £18.69 £18.00 £18.00
Median hourly rate % change year-on-year +3.81% - +9.09%
10th Percentile £10.93 £10.50 £10.50
90th Percentile £47.83 £47.45 £45.00
UK excluding London median hourly rate £17.50 £17.50 £17.50

2nd Line Support
Job Vacancy Trend

Job postings that featured 2nd Line Support in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for 2nd Line Support in the UK

2nd Line Support
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing 2nd Line Support.

Contractor daily rate trend for 2nd Line Support in the UK

2nd Line Support
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing 2nd Line Support over the 6 months to 24 November 2017.

Contractor daily rate histogram for 2nd Line Support in the UK

2nd Line Support
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing 2nd Line Support.

Contractor hourly rate trend for 2nd Line Support in the UK

2nd Line Support
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing 2nd Line Support over the 6 months to 24 November 2017.

Contractor hourly rate histogram for 2nd Line Support in the UK

2nd Line Support
Top 15 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Support within the UK over the 6 months to 24 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -4 769 £145 -9.38% 132
UK excluding London +18 533 £140 -12.50% 81
London +19 300 £155 -8.01% 52
South East +26 153 £145 -9.38% 29
North of England +42 121 £146 -16.43% 16
Midlands +34 80 £135 -1.82% 11
Yorkshire +51 76 £140 -6.67% 2
South West -32 65 £140 -6.67% 10
West Midlands +25 55 £140 +3.70% 8
East of England -6 50 £127 -23.25% 14
Scotland +15 46 £130 -18.75% 1
North West +16 40 £145 -12.12% 14
East Midlands -3 25 £130 -13.33% 3
Wales -1 19 £159 -3.79% 1
North East +35 5 £165 -22.35%

2nd Line Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 24 November 2017, 2nd Line Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring 2nd Line Support in the job title.

1 617 (73.45%) Windows
2 449 (53.45%) Active Directory
3 341 (40.60%) Microsoft
4 296 (35.24%) Windows 7
5 267 (31.79%) Microsoft Office
6 218 (25.95%) Office 365
6 218 (25.95%) Windows 10
7 213 (25.36%) ITIL
8 165 (19.64%) Windows Server
9 127 (15.12%) SCCM
10 126 (15.00%) Citrix
11 112 (13.33%) MS Exchange
12 101 (12.02%) Cisco
13 96 (11.43%) VMware
14 95 (11.31%) Security Cleared
15 93 (11.07%) Windows Server 2008
16 85 (10.12%) Apple
17 81 (9.64%) Windows 8
18 80 (9.52%) Blackberry
19 79 (9.40%) Windows Server 2012
20 77 (9.17%) Finance
21 74 (8.81%) VPN
21 74 (8.81%) LAN
21 74 (8.81%) SC Cleared
22 71 (8.45%) WAN
23 68 (8.10%) Microsoft Certification
24 67 (7.98%) SLA
25 65 (7.74%) TCP/IP
26 63 (7.50%) Android
27 62 (7.38%) DNS

2nd Line Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 112 (13.33%) MS Exchange
2 42 (5.00%) SharePoint
3 36 (4.29%) Exchange Server 2010
4 27 (3.21%) Skype for Business
5 26 (3.10%) Blackberry Enterprise Server
6 21 (2.50%) IBM Notes
7 12 (1.43%) IIS
8 11 (1.31%) Exchange Server 2003
8 11 (1.31%) Exchange Server 2007
8 11 (1.31%) Exchange Server 2013
9 4 (0.48%) SharePoint Server
10 3 (0.36%) SharePoint 2013
11 2 (0.24%) WebSphere
11 2 (0.24%) WordPress
12 1 (0.12%) JBoss
12 1 (0.12%) Live Communications Server
12 1 (0.12%) OpenStack
12 1 (0.12%) SAS
12 1 (0.12%) WebLogic
Applications
1 267 (31.79%) Microsoft Office
2 32 (3.81%) Microsoft Excel
3 18 (2.14%) Microsoft PowerPoint
4 8 (0.95%) MS Visio
5 4 (0.48%) Microsoft Project
6 3 (0.36%) AutoCAD
7 2 (0.24%) Revit
8 1 (0.12%) SPSS
Business Applications
1 9 (1.07%) Eikon
2 7 (0.83%) Dynamics CRM
3 4 (0.48%) Dynamics NAV
4 3 (0.36%) Temenos T24
5 2 (0.24%) assyst
6 1 (0.12%) Dynamics AX
6 1 (0.12%) Oracle Payables
6 1 (0.12%) Oracle Retail
6 1 (0.12%) Remedy ITSM
6 1 (0.12%) Summit
6 1 (0.12%) Unit4 Business World
Cloud Services
1 218 (25.95%) Office 365
2 13 (1.55%) Microsoft Azure
3 6 (0.71%) G Suite
4 5 (0.60%) Amazon AWS
5 3 (0.36%) Azure Active Directory
5 3 (0.36%) OneDrive
6 2 (0.24%) IaaS
6 2 (0.24%) Mimecast
6 2 (0.24%) PaaS
6 2 (0.24%) Yammer
7 1 (0.12%) Adobe Creative Cloud
7 1 (0.12%) Dropbox
7 1 (0.12%) SaaS
Communications & Networking
1 74 (8.81%) LAN
1 74 (8.81%) VPN
2 71 (8.45%) WAN
3 65 (7.74%) TCP/IP
4 62 (7.38%) DNS
5 59 (7.02%) DHCP
6 41 (4.88%) Remote Desktop
7 30 (3.57%) Internet
8 29 (3.45%) Wireless
9 28 (3.33%) Firewall
10 25 (2.98%) Skype
11 24 (2.86%) Cisco IOS
12 21 (2.50%) VoIP
13 18 (2.14%) Wi-Fi
14 11 (1.31%) IP Telephony
14 11 (1.31%) SAN
14 11 (1.31%) SMS
14 11 (1.31%) VLAN
15 10 (1.19%) Intranet
16 8 (0.95%) ADSL
Database & Business Intelligence
1 24 (2.86%) SQL Server
2 3 (0.36%) Oracle Database
2 3 (0.36%) Relational Database
3 2 (0.24%) DB2
3 2 (0.24%) MS Access
3 2 (0.24%) MySQL
3 2 (0.24%) SQL Server 2008
4 1 (0.12%) Amazon RDS
4 1 (0.12%) Crystal Reports
4 1 (0.12%) GIS
4 1 (0.12%) Hadoop
4 1 (0.12%) Oracle Database 11g
4 1 (0.12%) Oracle Database 12c
4 1 (0.12%) Oracle Exadata
4 1 (0.12%) Oracle9i Database
4 1 (0.12%) SQL Server 2014
Development Applications
1 5 (0.60%) JIRA
2 4 (0.48%) Eclipse
2 4 (0.48%) SQL Server Management Studio (SSMS)
3 1 (0.12%) MSI
3 1 (0.12%) Team Foundation Server
3 1 (0.12%) Visual Studio
General
1 77 (9.17%) Finance
2 43 (5.12%) Banking
3 17 (2.02%) Retail
4 13 (1.55%) Law
4 13 (1.55%) Legal
4 13 (1.55%) Telecoms
5 11 (1.31%) Manufacturing
6 9 (1.07%) Retail Banking
7 5 (0.60%) Front Office
7 5 (0.60%) Military
8 4 (0.48%) Advertising
9 3 (0.36%) Billing
10 2 (0.24%) Back Office
10 2 (0.24%) Financial Institution
10 2 (0.24%) French Language
10 2 (0.24%) Marketing
10 2 (0.24%) Multimedia
10 2 (0.24%) Pharmaceutical
10 2 (0.24%) Publishing
11 1 (0.12%) Games
Libraries, Frameworks & Software Standards
1 4 (0.48%) Software Packaging
2 3 (0.36%) .NET
3 2 (0.24%) Web Services
3 2 (0.24%) XMPP
4 1 (0.12%) 802.1X
4 1 (0.12%) COM
4 1 (0.12%) Flash
4 1 (0.12%) J2EE
4 1 (0.12%) REST
4 1 (0.12%) SOAP
Miscellaneous
1 80 (9.52%) Blackberry
2 40 (4.76%) Analytical Skills
3 37 (4.40%) iPhone
4 27 (3.21%) Driving Licence
4 27 (3.21%) Smartphone
5 26 (3.10%) iPad
6 25 (2.98%) Management Information System
7 21 (2.50%) Video Conferencing
8 18 (2.14%) BYOD
9 12 (1.43%) Fat Client
9 12 (1.43%) Thin Client
10 10 (1.19%) Clustering
11 8 (0.95%) Data Centre
11 8 (0.95%) NHS
12 5 (0.60%) Client/Server
13 4 (0.48%) Computer Science
13 4 (0.48%) Life Science
14 3 (0.36%) AS400
14 3 (0.36%) CMDB
14 3 (0.36%) FMCG
Operating Systems
1 617 (73.45%) Windows
2 296 (35.24%) Windows 7
3 218 (25.95%) Windows 10
4 165 (19.64%) Windows Server
5 93 (11.07%) Windows Server 2008
6 81 (9.64%) Windows 8
7 79 (9.40%) Windows Server 2012
8 63 (7.50%) Android
9 52 (6.19%) Windows XP
10 36 (4.29%) Apple iOS
11 32 (3.81%) Windows Server 2003
12 26 (3.10%) Mac OS
13 22 (2.62%) Mac OS X
13 22 (2.62%) Unix
14 17 (2.02%) Windows Vista
15 13 (1.55%) Linux
16 10 (1.19%) Windows Phone
17 9 (1.07%) Solaris
18 7 (0.83%) Windows 2000
19 2 (0.24%) Ubuntu
Processes & Methodologies
1 213 (25.36%) ITIL
2 48 (5.71%) Incident Management
3 34 (4.05%) Service Management
4 33 (3.93%) Service Delivery
5 27 (3.21%) ITIL V3
5 27 (3.21%) Time Management
6 24 (2.86%) Migration
6 24 (2.86%) Mobile Device Management
7 20 (2.38%) Problem Management
8 19 (2.26%) Change Management
9 18 (2.14%) Asset Management
10 17 (2.02%) CRM
11 14 (1.67%) Coaching
12 12 (1.43%) ITSM
12 12 (1.43%) Line Management
12 12 (1.43%) Project Management
13 11 (1.31%) Break/Fix
13 11 (1.31%) Root Cause Analysis
14 10 (1.19%) Knowledge Management
15 9 (1.07%) Data Protection
Programming Languages
1 39 (4.64%) SQL
2 8 (0.95%) Java
3 4 (0.48%) C
3 4 (0.48%) T-SQL
4 3 (0.36%) PowerShell
4 3 (0.36%) VBA
5 2 (0.24%) PL/SQL
5 2 (0.24%) Shell Script
5 2 (0.24%) VBScript
6 1 (0.12%) VB
Qualifications
1 95 (11.31%) Security Cleared
2 74 (8.81%) SC Cleared
3 68 (8.10%) Microsoft Certification
4 32 (3.81%) MCP
5 25 (2.98%) DV Cleared
5 25 (2.98%) MCSA
6 24 (2.86%) MCSE
7 20 (2.38%) Degree
8 18 (2.14%) Cisco Certification
9 16 (1.90%) CCNA
10 15 (1.79%) A+ Certification
10 15 (1.79%) ITIL Certification
11 13 (1.55%) DBS Check
12 8 (0.95%) MCDST
12 8 (0.95%) MCITP
12 8 (0.95%) Network+ Certification
13 7 (0.83%) HNC
13 7 (0.83%) ITIL Foundation Certificate
14 5 (0.60%) ACTC
14 5 (0.60%) MCSM
Quality Assurance & Compliance
1 67 (7.98%) SLA
2 5 (0.60%) Disclosure Scotland
3 4 (0.48%) QA
4 2 (0.24%) PMO
System Software
1 449 (53.45%) Active Directory
2 47 (5.60%) VMware Infrastructure
3 24 (2.86%) Hyper-V
4 14 (1.67%) Microsoft App-V
4 14 (1.67%) XenApp
5 9 (1.07%) Virtual Servers
5 9 (1.07%) XenDesktop
6 5 (0.60%) Virtual Desktop
6 5 (0.60%) vSphere
7 4 (0.48%) Virtual Machines
8 3 (0.36%) Terminal Services
8 3 (0.36%) XenServer
9 2 (0.24%) Microsoft Virtual Server
9 2 (0.24%) VMware ESXi
10 1 (0.12%) BitLocker
10 1 (0.12%) Oracle RAC
10 1 (0.12%) VMware Workstation
Systems Management
1 127 (15.12%) SCCM
2 17 (2.02%) NetBackup
3 13 (1.55%) Backup Exec
4 12 (1.43%) AirWatch
5 11 (1.31%) Systems Management Server (SMS)
6 10 (1.19%) Netcool
7 9 (1.07%) OpenView Configuration Management
8 6 (0.71%) Microsoft Data Protection Manager
9 5 (0.60%) McAfee ePO
10 4 (0.48%) Jamf Pro
10 4 (0.48%) Symantec Endpoint Protection
11 3 (0.36%) Norton AntiVirus
11 3 (0.36%) Symantec Enterprise Vault
11 3 (0.36%) Tivoli
11 3 (0.36%) WSUS
12 2 (0.24%) DameWare
13 1 (0.12%) MAILsweeper
13 1 (0.12%) Nagios
13 1 (0.12%) Oracle RMAN
13 1 (0.12%) Tivoli Monitoring
Vendors
1 341 (40.60%) Microsoft
2 126 (15.00%) Citrix
3 101 (12.02%) Cisco
4 96 (11.43%) VMware
5 85 (10.12%) Apple
6 48 (5.71%) HP
7 31 (3.69%) Dell
8 21 (2.50%) Lotus
8 21 (2.50%) Oracle
9 18 (2.14%) McAfee
9 18 (2.14%) ServiceNow
10 15 (1.79%) Symantec
11 14 (1.67%) Google
12 13 (1.55%) Bloomberg
13 12 (1.43%) Avaya
13 12 (1.43%) Veritas
14 10 (1.19%) Remedy
14 10 (1.19%) Reuters
15 9 (1.07%) AppSense
15 9 (1.07%) LANDesk