Period
to 21 February 2018

The median contractor rate for a 2nd Line Support was £150 per day in advertised job vacancies during the 6 months to 21 February 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Second Line Support
UK
6 months to
21 Feb 2018
Same period 2017 Same period 2016
Rank 301 291 288
Rank change year-on-year -10 -3 -60
Contract jobs requiring a 2nd Line Support 826 804 904
As % of all contract IT jobs advertised in the UK 0.81% 0.84% 0.85%
As % of the Job Titles category 0.86% 0.88% 0.89%
Number of daily rates quoted 491 423 413
UK median daily rate £150 £165 £160
Median daily rate % change year-on-year -9.09% +3.13% -3.03%
10th Percentile £113 £110 £109
90th Percentile £230 £249 £294
UK excluding London median daily rate £140 £160 £153
% change year-on-year -12.50% +4.92% -6.87%
Number of hourly rates quoted 163 159 276
UK median hourly rate £14.50 £15.50 £15.00
Median hourly rate % change year-on-year -6.45% +3.33% +3.45%
10th Percentile £11.00 £10.73 £10.74
90th Percentile £23.00 £23.50 £20.00
UK excluding London median hourly rate £14.00 £15.00 £15.00
% change year-on-year -6.67% - +3.45%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 96,268 90,980 101,049
% of contract IT jobs with a recognized job title 94.77% 94.77% 95.02%
Number of daily rates quoted 63,959 59,313 64,684
UK median daily rate £450 £425 £413
Median daily rate % change year-on-year +5.88% +3.03% +3.13%
10th Percentile £263 £253 £250
90th Percentile £625 £606 £600
UK excluding London median daily rate £400 £400 £382
% change year-on-year - +4.71% +1.87%
Number of hourly rates quoted 2,851 3,247 3,676
UK median hourly rate £18.70 £18.00 £19.00
Median hourly rate % change year-on-year +3.89% -5.26% +15.15%
10th Percentile £11.00 £10.63 £10.50
90th Percentile £48.17 £47.50 £47.83
UK excluding London median hourly rate £17.50 £17.50 £18.50
% change year-on-year - -5.41% +12.12%

2nd Line Support
Job Vacancy Trend

Job postings that featured 2nd Line Support in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for 2nd Line Support in the UK

2nd Line Support
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing 2nd Line Support.

Contractor daily rate trend for 2nd Line Support in the UK

2nd Line Support
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing 2nd Line Support over the 6 months to 21 February 2018.

Contractor daily rate histogram for 2nd Line Support in the UK

2nd Line Support
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing 2nd Line Support.

Contractor hourly rate trend for 2nd Line Support in the UK

2nd Line Support
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing 2nd Line Support over the 6 months to 21 February 2018.

Contractor hourly rate histogram for 2nd Line Support in the UK

2nd Line Support
Top 16 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Support within the UK over the 6 months to 21 February 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -7 757 £150 -9.09% 246
UK excluding London -7 496 £140 -12.50% 198
London +35 320 £165 -2.94% 58
South East 0 152 £140 -12.50% 52
North of England +5 105 £150 -6.25% 51
Midlands +8 78 £133 -11.67% 33
Yorkshire +30 72 £138 -4.35% 22
South West -22 55 £137 -10.40% 19
West Midlands +8 47 £140 +3.70% 18
East of England -15 46 £130 -5.45% 33
Scotland -21 38 £150 -6.25% 6
East Midlands +10 31 £120 -32.39% 15
North West -11 26 £180 +20.00% 26
Wales +1 22 £158 -4.55% 4
North East +7 7 £165 -17.50% 3
Channel Islands 0 1 £130 -

2nd Line Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 21 February 2018, 2nd Line Support contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring 2nd Line Support in the job title.

1 613 (74.21%) Windows
2 457 (55.33%) Active Directory
3 317 (38.38%) Microsoft
4 285 (34.50%) Windows 7
5 268 (32.45%) Microsoft Office
6 245 (29.66%) Office 365
7 225 (27.24%) Windows 10
8 198 (23.97%) ITIL
9 148 (17.92%) Windows Server
10 138 (16.71%) SCCM
11 122 (14.77%) MS Exchange
12 107 (12.95%) Citrix
13 101 (12.23%) Windows Server 2008
14 97 (11.74%) Apple
15 93 (11.26%) VMware
16 88 (10.65%) LAN
17 84 (10.17%) Security Cleared
18 81 (9.81%) Windows Server 2012
19 80 (9.69%) Finance
20 78 (9.44%) Cisco
21 74 (8.96%) DNS
21 74 (8.96%) WAN
22 72 (8.72%) SC Cleared
23 71 (8.60%) Windows 8
23 71 (8.60%) SLA
24 66 (7.99%) DHCP
24 66 (7.99%) Android
25 65 (7.87%) TCP/IP
26 62 (7.51%) VPN
26 62 (7.51%) Microsoft Certification

2nd Line Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 122 (14.77%) MS Exchange
2 46 (5.57%) SharePoint
3 44 (5.33%) Exchange Server 2010
4 28 (3.39%) Skype for Business
5 12 (1.45%) Exchange Server 2013
5 12 (1.45%) IIS
6 11 (1.33%) Blackberry Enterprise Server
6 11 (1.33%) IBM Notes
7 9 (1.09%) Exchange Server 2003
8 8 (0.97%) Exchange Server 2007
9 6 (0.73%) SharePoint Server
10 4 (0.48%) SharePoint 2013
11 2 (0.24%) WebSphere
12 1 (0.12%) JBoss
12 1 (0.12%) Live Communications Server
12 1 (0.12%) SAS
12 1 (0.12%) Tomcat
12 1 (0.12%) WebLogic
Applications
1 268 (32.45%) Microsoft Office
2 34 (4.12%) Microsoft Excel
3 25 (3.03%) Microsoft PowerPoint
4 5 (0.61%) MS Visio
5 3 (0.36%) AutoCAD
5 3 (0.36%) Microsoft Project
5 3 (0.36%) Revit
6 2 (0.24%) Adobe Creative Suite
Business Applications
1 7 (0.85%) Eikon
2 6 (0.73%) Dynamics CRM
3 5 (0.61%) Dynamics NAV
4 3 (0.36%) Temenos T24
5 2 (0.24%) assyst
5 2 (0.24%) Remedy ITSM
6 1 (0.12%) Oracle Payables
6 1 (0.12%) Payment Gateway
6 1 (0.12%) SAP S/4HANA
6 1 (0.12%) Unit4 Business World
Cloud Services
1 245 (29.66%) Office 365
2 18 (2.18%) Microsoft Azure
3 11 (1.33%) OneDrive
4 7 (0.85%) G Suite
5 5 (0.61%) Amazon AWS
6 2 (0.24%) Adobe Creative Cloud
6 2 (0.24%) PaaS
6 2 (0.24%) SaaS
7 1 (0.12%) Azure Active Directory
7 1 (0.12%) Dropbox
7 1 (0.12%) IaaS
7 1 (0.12%) Mimecast
7 1 (0.12%) Yammer
Communications & Networking
1 88 (10.65%) LAN
2 74 (8.96%) DNS
2 74 (8.96%) WAN
3 66 (7.99%) DHCP
4 65 (7.87%) TCP/IP
5 62 (7.51%) VPN
6 32 (3.87%) Skype
7 29 (3.51%) Internet
8 28 (3.39%) VoIP
9 27 (3.27%) Remote Desktop
10 24 (2.91%) Firewall
11 19 (2.30%) Wi-Fi
12 17 (2.06%) Wireless
13 16 (1.94%) IP Telephony
14 14 (1.69%) SMS
15 11 (1.33%) Intranet
16 10 (1.21%) 3G
17 8 (0.97%) SAN
18 7 (0.85%) Network Security
19 6 (0.73%) Cisco IOS
Database & Business Intelligence
1 8 (0.97%) SQL Server
2 2 (0.24%) Relational Database
3 1 (0.12%) Amazon RDS
3 1 (0.12%) Big Data
3 1 (0.12%) DB2
3 1 (0.12%) GIS
3 1 (0.12%) MS Access
3 1 (0.12%) MySQL
3 1 (0.12%) Oracle Database
3 1 (0.12%) SAP HANA
3 1 (0.12%) SQL Server Integration Services
Development Applications
1 7 (0.85%) JIRA
General
1 80 (9.69%) Finance
2 28 (3.39%) Banking
3 23 (2.78%) Retail
4 15 (1.82%) Legal
4 15 (1.82%) Telecoms
5 14 (1.69%) Law
6 7 (0.85%) Manufacturing
7 5 (0.61%) Advertising
7 5 (0.61%) Retail Banking
8 4 (0.48%) Front Office
9 3 (0.36%) Financial Institution
9 3 (0.36%) Pharmaceutical
9 3 (0.36%) Publishing
10 2 (0.24%) French Language
10 2 (0.24%) Investment Banking
10 2 (0.24%) Marketing
11 1 (0.12%) Games
11 1 (0.12%) German Language
11 1 (0.12%) Military
11 1 (0.12%) Multimedia
Libraries, Frameworks & Software Standards
1 3 (0.36%) .NET
2 2 (0.24%) Web Services
3 1 (0.12%) 802.1X
3 1 (0.12%) COM
3 1 (0.12%) J2EE
3 1 (0.12%) Oracle Fusion
3 1 (0.12%) REST
3 1 (0.12%) SAP Fiori
3 1 (0.12%) SAP PI
3 1 (0.12%) SOAP
3 1 (0.12%) Software Packaging
Miscellaneous
1 58 (7.02%) Blackberry
2 47 (5.69%) Smartphone
3 44 (5.33%) iPhone
4 38 (4.60%) Analytical Skills
5 31 (3.75%) iPad
6 24 (2.91%) Management Information System
6 24 (2.91%) Video Conferencing
7 21 (2.54%) Fat Client
7 21 (2.54%) Thin Client
8 19 (2.30%) Driving Licence
9 14 (1.69%) NHS
10 11 (1.33%) BYOD
11 10 (1.21%) Data Centre
12 7 (0.85%) Computer Science
13 6 (0.73%) AS400
14 5 (0.61%) Clustering
14 5 (0.61%) Handset
15 4 (0.48%) Client/Server
16 3 (0.36%) CMDB
16 3 (0.36%) Fintech
Operating Systems
1 613 (74.21%) Windows
2 285 (34.50%) Windows 7
3 225 (27.24%) Windows 10
4 148 (17.92%) Windows Server
5 101 (12.23%) Windows Server 2008
6 81 (9.81%) Windows Server 2012
7 71 (8.60%) Windows 8
8 66 (7.99%) Android
9 48 (5.81%) Apple iOS
10 39 (4.72%) Windows XP
11 37 (4.48%) Windows Server 2003
12 25 (3.03%) Mac OS X
13 18 (2.18%) Mac OS
13 18 (2.18%) Windows Vista
14 17 (2.06%) Unix
15 9 (1.09%) Linux
16 8 (0.97%) Windows 2000
17 6 (0.73%) Windows Phone
18 5 (0.61%) Solaris
19 1 (0.12%) AIX
Processes & Methodologies
1 198 (23.97%) ITIL
2 44 (5.33%) Incident Management
2 44 (5.33%) Service Management
3 30 (3.63%) Migration
3 30 (3.63%) Service Delivery
4 29 (3.51%) Time Management
5 25 (3.03%) Problem Management
6 24 (2.91%) Mobile Device Management
7 23 (2.78%) ITSM
8 22 (2.66%) Asset Management
8 22 (2.66%) Change Management
9 21 (2.54%) ITIL V3
10 20 (2.42%) CRM
11 12 (1.45%) Risk Management
12 11 (1.33%) Data Protection
12 11 (1.33%) Patch Management
13 10 (1.21%) Line Management
13 10 (1.21%) Software Deployment
14 9 (1.09%) Quality Management
14 9 (1.09%) Statistics
Programming Languages
1 26 (3.15%) SQL
2 7 (0.85%) Java
3 6 (0.73%) C
4 4 (0.48%) PowerShell
5 2 (0.24%) PL/SQL
5 2 (0.24%) VBScript
6 1 (0.12%) Shell Script
6 1 (0.12%) T-SQL
Qualifications
1 84 (10.17%) Security Cleared
2 72 (8.72%) SC Cleared
3 62 (7.51%) Microsoft Certification
4 28 (3.39%) MCP
5 23 (2.78%) MCSA
6 22 (2.66%) Degree
7 18 (2.18%) DV Cleared
8 16 (1.94%) MCSE
9 11 (1.33%) MCITP
10 10 (1.21%) Cisco Certification
10 10 (1.21%) ITIL Certification
11 8 (0.97%) CCNA
11 8 (0.97%) HNC
12 7 (0.85%) DBS Check
13 6 (0.73%) A+ Certification
13 6 (0.73%) ITIL Foundation Certificate
14 5 (0.61%) Computer Science Degree
14 5 (0.61%) CTC Cleared
14 5 (0.61%) Network+ Certification
15 4 (0.48%) MCDST
Quality Assurance & Compliance
1 71 (8.60%) SLA
2 6 (0.73%) Disclosure Scotland
3 1 (0.12%) PMO
3 1 (0.12%) QA
3 1 (0.12%) Sarbanes-Oxley
System Software
1 457 (55.33%) Active Directory
2 46 (5.57%) VMware Infrastructure
3 26 (3.15%) XenApp
4 21 (2.54%) Hyper-V
5 8 (0.97%) VMware Workstation
6 6 (0.73%) Microsoft App-V
6 6 (0.73%) Terminal Services
7 5 (0.61%) Virtual Machines
8 4 (0.48%) Virtual Servers
8 4 (0.48%) XenDesktop
8 4 (0.48%) XenServer
9 3 (0.36%) VMware ESXi
10 2 (0.24%) BitLocker
10 2 (0.24%) vSphere
11 1 (0.12%) Virtual Desktop
Systems Management
1 138 (16.71%) SCCM
2 15 (1.82%) Systems Management Server (SMS)
3 13 (1.57%) NetBackup
4 12 (1.45%) AirWatch
5 11 (1.33%) Backup Exec
6 8 (0.97%) McAfee ePO
7 7 (0.85%) Microsoft Data Protection Manager
7 7 (0.85%) WSUS
8 5 (0.61%) Netcool
8 5 (0.61%) OpenView Configuration Management
9 4 (0.48%) Jamf Pro
10 3 (0.36%) SCOM
10 3 (0.36%) Symantec Endpoint Protection
10 3 (0.36%) Symantec Enterprise Vault
11 2 (0.24%) Microsoft Intune
11 2 (0.24%) Tivoli
12 1 (0.12%) DameWare
12 1 (0.12%) Nagios
12 1 (0.12%) Norton AntiVirus
12 1 (0.12%) Unicenter
Vendors
1 317 (38.38%) Microsoft
2 107 (12.95%) Citrix
3 97 (11.74%) Apple
4 93 (11.26%) VMware
5 78 (9.44%) Cisco
6 51 (6.17%) HP
7 25 (3.03%) Ivanti
8 20 (2.42%) Avaya
8 20 (2.42%) Dell
9 19 (2.30%) Bloomberg
10 18 (2.18%) McAfee
11 16 (1.94%) Google
12 14 (1.69%) Oracle
13 12 (1.45%) Adobe
13 12 (1.45%) Symantec
14 11 (1.33%) Lotus
14 11 (1.33%) Remedy
15 10 (1.21%) ServiceNow
15 10 (1.21%) Veeam
16 8 (0.97%) MobileIron