The median contractor rate for a 2nd Line Support was £153 per day in advertised job vacancies during the 3 months to 30 March 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Second Line Support
UK
3 months to
30 Mar 2017
Same period 2016 Same period 2015
Rank 306 306 238
Rank change year-on-year 0 -68  
Contract jobs requiring a 2nd Line Support 319 395 518
As % of all contract IT jobs advertised in the UK 0.70% 0.73% 0.96%
As % of the Job Titles category 0.74% 0.77% 1.02%
Number of daily rates quoted 150 180 192
Median daily rate £153 £175 £165
Median daily rate % change year-on-year -12.85% +6.06%  
90% offered a daily rate of more than £110 £123 £110
10% offered a daily rate of more than £225 £285 £250
UK excluding London median daily rate £150 £160 £163
% change year-on-year -6.25% -1.53%  
Number of hourly rates quoted 78 96 164
Median hourly rate £15.50 £14.50 £15.61
Median hourly rate % change year-on-year +6.89% -7.12%  
90% offered a hourly rate of more than £11.00 £11.15 £12.00
10% offered a hourly rate of more than £22.50 £18.75 £22.50
UK excluding London median hourly rate £15.00 £14.50 £14.50
% change year-on-year +3.44% -  

The next table is for comparison with the above and includes summary statistics for all job roles in contract job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of contract jobs in our overall sample.

Contract IT Job Roles
UK
Contract job vacancies with a job title containing a recognized job role 43148 51543 50918
As % of all contract IT job vacancies advertised in the UK 94.77% 95.22% 94.82%
Number of daily rates quoted 28028 33436 30785
Median daily rate £425 £425 £400
Median daily rate % change year-on-year - +6.25%  
90% offered a daily rate of more than £260 £260 £238
10% offered a daily rate of more than £600 £600 £550
UK excluding London median daily rate £400 £388 £375
% change year-on-year +3.22% +3.33%  
Number of hourly rates quoted 1488 1586 2043
Median hourly rate £18.00 £18.50 £17.50
Median hourly rate % change year-on-year -2.70% +5.71%  
90% offered a hourly rate of more than £11.30 £11.25 £11.00
10% offered a hourly rate of more than £47.50 £47.50 £42.50
UK excluding London median hourly rate £17.50 £19.00 £17.00
% change year-on-year -7.89% +11.76%  

2nd Line Support
Job Vacancy Trend

The job posting trend of jobs advertised that featured 2nd Line Support in the job title.

Job vacancy trend for 2nd Line Support in the UK

2nd Line Support
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing 2nd Line Support.

Contractor daily rate trend for 2nd Line Support in the UK

2nd Line Support
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing 2nd Line Support over the 3 months to 30 March 2017.

Contractor daily rate histogram for 2nd Line Support in the UK

2nd Line Support
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing 2nd Line Support.

Contractor hourly rate trend for 2nd Line Support in the UK

2nd Line Support
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing 2nd Line Support over the 3 months to 30 March 2017.

Contractor hourly rate histogram for 2nd Line Support in the UK

2nd Line Support
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Support within the UK over the 3 months to 30 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -6 288 £150 -14.28% 98
London -3 97 £165 -5.71% 23
South East +5 69 £150 -14.28% 26
South West -5 27 £168 +26.41% 2
Surrey +20 26 £160 -8.57% 8
North West +30 21 £125 -19.35% 16
East of England -11 21 £130 -49.01% 6
City of London +19 19 £110 -46.01% 7
West Midlands +16 18 £135 -11.47% 8
Manchester +24 16 £108 -35.82% 8
Hampshire +16 15 £140 -25.33% 4
East Midlands 0 14 £195 -22.00% 6
Yorkshire +6 13 £145 +3.57% 10
Cambridgeshire +12 10 £130 -3.70%
Oxfordshire -16 10 £150 - 3
Wales +6 9 £180 +29.72% 2
Buckinghamshire +3 9 £165 - 2
Scotland +16 8 £150 +22.44% 3
North East -10 8 £90 -64.00% 1
South Wales +14 7 £180 +30.90% 2
South Yorkshire +14 7 £165 -22.35% 1
Northamptonshire +6 7 £206 -17.50% 3
Devon - 7 £170 -
Shropshire +40 6 - - 1
Gloucestershire +2 6 £215 +72.00%
Oxford -11 6 £150 +11.11% 1
Exeter - 6 £170 -
Berkshire +6 5 £140 -52.34% 9
Milton Keynes +3 5 £165 - 1
Wiltshire -3 5 £113 -28.57%

2nd Line Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 30 March 2017, 2nd Line Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring 2nd Line Support in the job title.

1 568 (78.13%) Windows
2 439 (60.39%) Active Directory
3 332 (45.67%) Windows 7
4 299 (41.13%) Microsoft
5 238 (32.74%) MS Office
6 170 (23.38%) ITIL
7 158 (21.73%) Windows Server
8 135 (18.57%) Windows 10
9 130 (17.88%) MS Excel
10 120 (16.51%) MS Exchange
11 119 (16.37%) VMware
12 117 (16.09%) Office 365
13 105 (14.44%) Windows Server 2008
14 104 (14.31%) SCCM
15 103 (14.17%) Citrix
16 89 (12.24%) SLA
17 80 (11.00%) Cisco
18 76 (10.45%) Windows 8
19 70 (9.63%) LAN
19 70 (9.63%) WAN
20 69 (9.49%) Apple
21 68 (9.35%) VMware Infrastructure
22 66 (9.08%) Windows Server 2003
23 64 (8.80%) TCP/IP
23 64 (8.80%) Windows XP
24 62 (8.53%) Windows Server 2012
25 61 (8.39%) Security Cleared
26 59 (8.12%) DNS
26 59 (8.12%) Blackberry
27 58 (7.98%) HP

2nd Line Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 120 (16.51%) MS Exchange
2 52 (7.15%) Exchange Server 2010
3 26 (3.58%) Blackberry Enterprise Server
3 26 (3.58%) SharePoint
4 25 (3.44%) IBM Notes
5 24 (3.30%) Exchange Server 2007
6 23 (3.16%) Skype for Business
7 20 (2.75%) Exchange Server 2013
8 12 (1.65%) IIS
9 10 (1.38%) Exchange Server 2003
10 4 (0.55%) CMS
10 4 (0.55%) WebSphere
11 2 (0.28%) Apache
11 2 (0.28%) SharePoint 2010
12 1 (0.14%) Drupal
12 1 (0.14%) IBM Domino
12 1 (0.14%) Office Communications Server
12 1 (0.14%) SharePoint 2013
12 1 (0.14%) SharePoint Server
12 1 (0.14%) WordPress
Applications
1 238 (32.74%) MS Office
2 130 (17.88%) MS Excel
3 11 (1.51%) MS PowerPoint
4 2 (0.28%) Adobe Creative Suite
4 2 (0.28%) MS Visio
Business Applications
1 11 (1.51%) Eikon
2 4 (0.55%) Dynamics CRM
3 3 (0.41%) Dynamics NAV
4 2 (0.28%) Dynamics GP
4 2 (0.28%) Remedy ITSM
4 2 (0.28%) SAP Oil and Gas
4 2 (0.28%) thinkFolio
5 1 (0.14%) Hyperion Planning
5 1 (0.14%) Lorenzo
5 1 (0.14%) Oracle 11i
5 1 (0.14%) Oracle Cash Management
5 1 (0.14%) Oracle EBS
5 1 (0.14%) Oracle EBS R12
5 1 (0.14%) Oracle Financials
5 1 (0.14%) Oracle General Ledger
5 1 (0.14%) Oracle iProcurement
5 1 (0.14%) Oracle Payables
5 1 (0.14%) Oracle Receivables
5 1 (0.14%) Payment Gateway
5 1 (0.14%) SAP ERP
Cloud Services
1 117 (16.09%) Office 365
2 9 (1.24%) Microsoft Azure
3 7 (0.96%) OneDrive
4 2 (0.28%) IaaS
4 2 (0.28%) PaaS
4 2 (0.28%) SaaS
5 1 (0.14%) Amazon AWS
5 1 (0.14%) Azure Active Directory
5 1 (0.14%) Cloud Computing
5 1 (0.14%) GitHub
5 1 (0.14%) Mimecast
Communications & Networking
1 70 (9.63%) LAN
1 70 (9.63%) WAN
2 64 (8.80%) TCP/IP
3 59 (8.12%) DNS
4 55 (7.57%) VPN
5 54 (7.43%) DHCP
6 42 (5.78%) Wireless
7 39 (5.36%) Firewall
8 22 (3.03%) VoIP
9 19 (2.61%) Wi-Fi
10 18 (2.48%) Internet
10 18 (2.48%) Remote Desktop
11 12 (1.65%) Skype
12 11 (1.51%) 3G
12 11 (1.51%) SAN
13 10 (1.38%) Network Security
14 8 (1.10%) PBX
15 7 (0.96%) Cisco IOS
16 6 (0.83%) VLAN
17 5 (0.69%) IP Telephony
Database & Business Intelligence
1 28 (3.85%) SQL Server
2 8 (1.10%) SQL Server 2005
2 8 (1.10%) SQL Server 2012
3 4 (0.55%) SQL Server 2008
4 3 (0.41%) Crystal Reports
4 3 (0.41%) MS Access
4 3 (0.41%) MySQL
4 3 (0.41%) Oracle Database
5 2 (0.28%) BusinessObjects
6 1 (0.14%) BusinessObjects Business Intelligence
6 1 (0.14%) BusinessObjects XI
6 1 (0.14%) EDRMS
6 1 (0.14%) Electronic Patient Records
6 1 (0.14%) Essbase
6 1 (0.14%) InterSystems Cache
6 1 (0.14%) Oracle Database 10g
6 1 (0.14%) Oracle Database 11g
Development Applications
1 4 (0.55%) JIRA
2 2 (0.28%) Jenkins
3 1 (0.14%) Sonatype Nexus
General
1 48 (6.60%) Finance
2 33 (4.54%) Retail
3 32 (4.40%) Banking
4 20 (2.75%) Telecoms
5 16 (2.20%) Legal
6 15 (2.06%) Law
7 12 (1.65%) Local Government
7 12 (1.65%) Retail Banking
8 7 (0.96%) Manufacturing
9 5 (0.69%) Advertising
9 5 (0.69%) Investment Banking
10 4 (0.55%) Back Office
10 4 (0.55%) Electronics
11 3 (0.41%) Marketing
12 2 (0.28%) Automotive
12 2 (0.28%) Publishing
13 1 (0.14%) Aerospace
13 1 (0.14%) Dutch Language
13 1 (0.14%) French Language
13 1 (0.14%) Games
Libraries, Frameworks & Software Standards
1 8 (1.10%) .NET
2 3 (0.41%) ASP.NET
2 3 (0.41%) HTML
2 3 (0.41%) WAP
3 2 (0.28%) ADO
3 2 (0.28%) CSS
3 2 (0.28%) jQuery
4 1 (0.14%) Hibernate
4 1 (0.14%) Java EE
4 1 (0.14%) JSF
4 1 (0.14%) JSON
4 1 (0.14%) JSP
4 1 (0.14%) Software Packaging
4 1 (0.14%) Spring
4 1 (0.14%) Struts
4 1 (0.14%) XML
4 1 (0.14%) XMPP
4 1 (0.14%) XSL
4 1 (0.14%) XSLT
4 1 (0.14%) X-Windows
Miscellaneous
1 59 (8.12%) Blackberry
2 42 (5.78%) Smartphone
3 38 (5.23%) Analytical Skills
4 29 (3.99%) iPad
5 26 (3.58%) iPhone
6 25 (3.44%) Driving Licence
7 14 (1.93%) RSA SecurID
8 13 (1.79%) Video Conferencing
9 12 (1.65%) Data Centre
10 10 (1.38%) Fat Client
10 10 (1.38%) Thin Client
11 9 (1.24%) BYOD
11 9 (1.24%) Management Information System
12 6 (0.83%) EPoS
13 5 (0.69%) Clustering
13 5 (0.69%) NHS
14 4 (0.55%) Computer Science
15 3 (0.41%) Handset
15 3 (0.41%) Life Science
16 2 (0.28%) CCTV
Operating Systems
1 568 (78.13%) Windows
2 332 (45.67%) Windows 7
3 158 (21.73%) Windows Server
4 135 (18.57%) Windows 10
5 105 (14.44%) Windows Server 2008
6 76 (10.45%) Windows 8
7 66 (9.08%) Windows Server 2003
8 64 (8.80%) Windows XP
9 62 (8.53%) Windows Server 2012
10 40 (5.50%) Android
11 33 (4.54%) Mac OS X
12 17 (2.34%) Linux
12 17 (2.34%) Mac OS
13 12 (1.65%) Apple iOS
14 8 (1.10%) Windows Vista
15 6 (0.83%) Unix
16 5 (0.69%) Windows 2000
17 4 (0.55%) AIX
18 3 (0.41%) Red Hat Enterprise Linux
19 2 (0.28%) Windows Phone
Processes & Methodologies
1 170 (23.38%) ITIL
2 36 (4.95%) Incident Management
3 30 (4.13%) Migration
4 27 (3.71%) ITIL V3
4 27 (3.71%) Problem Management
5 26 (3.58%) Service Management
6 22 (3.03%) Change Management
7 20 (2.75%) Service Delivery
8 19 (2.61%) Asset Management
9 18 (2.48%) Root Cause Analysis
10 12 (1.65%) Mobile Device Management
11 11 (1.51%) Network Management
12 10 (1.38%) Change Control
12 10 (1.38%) Coaching
12 10 (1.38%) Information Security
12 10 (1.38%) ITSM
13 9 (1.24%) Software Deployment
13 9 (1.24%) Time Management
14 8 (1.10%) DNA
14 8 (1.10%) Software Delivery
Programming Languages
1 34 (4.68%) SQL
2 11 (1.51%) PowerShell
3 6 (0.83%) C
4 5 (0.69%) C#
4 5 (0.69%) JavaScript
4 5 (0.69%) PL/SQL
4 5 (0.69%) VBScript
5 4 (0.55%) PHP
6 2 (0.28%) Java
6 2 (0.28%) Perl
6 2 (0.28%) Shell Script
6 2 (0.28%) VB
6 2 (0.28%) VB6
7 1 (0.14%) Bash Shell
7 1 (0.14%) Python
7 1 (0.14%) VB.NET
Qualifications
1 61 (8.39%) Security Cleared
2 57 (7.84%) Microsoft Certification
3 38 (5.23%) SC Cleared
4 30 (4.13%) Cisco Certification
5 29 (3.99%) ITIL Certification
6 27 (3.71%) CCNA
7 26 (3.58%) MCSE
8 22 (3.03%) MCP
9 17 (2.34%) DBS Check
10 10 (1.38%) MCSA
11 9 (1.24%) Degree
12 7 (0.96%) ITIL Foundation Certificate
13 5 (0.69%) A+ Certification
13 5 (0.69%) DV Cleared
14 4 (0.55%) MCDST
15 3 (0.41%) HNC
15 3 (0.41%) VMware Certified Professional (VCP)
16 2 (0.28%) CCNP
16 2 (0.28%) MCTS
16 2 (0.28%) Network+ Certification
Quality Assurance & Compliance
1 89 (12.24%) SLA
2 3 (0.41%) Disclosure Scotland
2 3 (0.41%) QA
3 2 (0.28%) GDPR
4 1 (0.14%) DICOM
4 1 (0.14%) HL7
4 1 (0.14%) PMO
System Software
1 439 (60.39%) Active Directory
2 68 (9.35%) VMware Infrastructure
3 27 (3.71%) XenApp
4 20 (2.75%) Hyper-V
4 20 (2.75%) vSphere
5 17 (2.34%) Virtual Desktop
6 16 (2.20%) Microsoft App-V
7 8 (1.10%) Terminal Services
7 8 (1.10%) XenDesktop
8 6 (0.83%) Firmware
9 5 (0.69%) BitLocker
10 4 (0.55%) VMware ESXi
11 3 (0.41%) Terminal Server
11 3 (0.41%) Virtual Servers
12 2 (0.28%) Microsoft Virtual Server
12 2 (0.28%) NFS
12 2 (0.28%) VMware ESX
12 2 (0.28%) XenServer
13 1 (0.14%) Oracle RAC
13 1 (0.14%) VMware Workstation
Systems Management
1 104 (14.31%) SCCM
2 8 (1.10%) Tivoli Storage Manager
3 6 (0.83%) AirWatch
3 6 (0.83%) EdgeSight
3 6 (0.83%) Systems Management Server (SMS)
4 5 (0.69%) Backup Exec
5 4 (0.55%) SafeCom
6 2 (0.28%) Jamf Pro
6 2 (0.28%) NetBackup
6 2 (0.28%) Norton AntiVirus
6 2 (0.28%) OpenView Configuration Management
6 2 (0.28%) Symantec Endpoint Protection
6 2 (0.28%) Tivoli
6 2 (0.28%) WSUS
7 1 (0.14%) HP Data Protector
7 1 (0.14%) Nagios
7 1 (0.14%) OpenView
7 1 (0.14%) SCOM
7 1 (0.14%) SolarWinds Orion
7 1 (0.14%) Sysprep
Vendors
1 299 (41.13%) Microsoft
2 119 (16.37%) VMware
3 103 (14.17%) Citrix
4 80 (11.00%) Cisco
5 69 (9.49%) Apple
6 58 (7.98%) HP
7 33 (4.54%) Dell
8 26 (3.58%) Lotus
9 21 (2.89%) LANDesk
10 16 (2.20%) Bloomberg
10 16 (2.20%) Sophos
11 15 (2.06%) Toshiba
12 14 (1.93%) Reuters
13 13 (1.79%) Google
14 12 (1.65%) Remedy
15 10 (1.38%) Intel Security
15 10 (1.38%) Symantec
16 9 (1.24%) AppSense
17 8 (1.10%) Avaya
17 8 (1.10%) NetApp
Warrington, Cheshire
Oscar
Rate: £10 - £15 per hour
Posted: 10 hours ago
Liss, Hampshire
Oscar
Rate: £150 - £200 per day
Posted: 8 hours ago
Leeds, West Yorkshire
4it Recruitment Ltd
Rate: From £100 to £150 per day Market Rate
Posted: 8 hours ago
York, North Yorkshire
4it Recruitment Ltd
Rate: From £100 to £150 per day Market Rate
Posted: 8 hours ago
West Midlands
TEKsystems
Rate: £120 - £150 per day
Posted: 3 hours ago
Dunfermline, Fife
HAYS INFORMATION TECHNOLOGY
Rate: £110.00 - £130.00 per day
Posted: 3 hours ago
Oxford, Oxfordshire
Austin Fraser
Rate: £179 - £180 per day
Posted: Yesterday
Farnham, Surrey
Brightred Resourcing Limited
Rate: From £100 to £120 per day
Posted: 3 days ago
North London
G2 Recruitment Solutions
Rate: £150 - £230 per day
Posted: 2 days ago
Manchester
Computer Futures
Rate: competitive
Posted: 7 days ago
Reading
People Source Consulting
Rate: £170 - £200 per day
Posted: 17 days ago
Manchester
People Source Consulting
Rate: £170 - £200 per day
Posted: 23 days ago