Period
to 5 June 2020

The median contractor rate for a 2nd Line Support was £169 per day in advertised job vacancies during the 6 months to 5 June 2020.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Second Line Support
UK
6 months to
5 Jun 2020
Same period 2019 Same period 2018
Rank 269 335 299
Rank change year-on-year +66 -36 +54
Contract jobs requiring a 2nd Line Support 412 683 846
As % of all contract jobs advertised in the UK 0.92% 0.76% 0.85%
As % of the Job Titles category 0.98% 0.80% 0.89%
Number of daily rates quoted 236 397 499
Median daily rate £169 £150 £160
Median daily rate % change year-on-year +12.50% -6.25% -
10th Percentile £115 £113 £114
90th Percentile £247 £219 £230
UK excluding London median daily rate £168 £150 £150
% change year-on-year +11.67% - -
Number of hourly rates quoted 48 121 165
Median hourly rate £18.00 £15.50 £15.50
Median hourly rate % change year-on-year +16.13% - -
10th Percentile £11.28 £11.61 £11.25
90th Percentile £35.00 £21.00 £23.00
UK excluding London median hourly rate £16.95 £14.50 £15.00
% change year-on-year +16.90% -3.33% -

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 41,845 85,062 94,878
% of contract IT jobs with a recognized job title 93.61% 94.54% 94.82%
Number of daily rates quoted 26,287 55,858 62,111
Median daily rate £473 £473 £450
Median daily rate % change year-on-year - +5.00% +5.88%
10th Percentile £250 £275 £268
90th Percentile £650 £650 £638
UK excluding London median daily rate £425 £425 £413
% change year-on-year - +3.03% +3.13%
Number of hourly rates quoted 1,720 2,755 2,999
Median hourly rate £21.54 £19.03 £18.00
Median hourly rate % change year-on-year +13.16% +5.72% -3.97%
10th Percentile £12.00 £11.17 £11.00
90th Percentile £52.50 £51.00 £48.00
Median hourly rate £19.50 £18.00 £17.50
% change year-on-year +8.33% +2.86% -1.52%

2nd Line Support
Job Vacancy Trend

Job postings that featured 2nd Line Support in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 2nd Line Support in the UK

2nd Line Support
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing 2nd Line Support.

Daily rate trend for 2nd Line Support in the UK

2nd Line Support
Daily Rate Histogram

Daily rate distribution for jobs citing 2nd Line Support over the 6 months to 5 June 2020.

Daily rate histogram for 2nd Line Support in the UK

2nd Line Support
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing 2nd Line Support.

Hourly rate trend for 2nd Line Support in the UK

2nd Line Support
Hourly Rate Histogram

Hourly rate distribution of jobs citing 2nd Line Support over the 6 months to 5 June 2020.

Hourly rate histogram for 2nd Line Support in the UK

2nd Line Support
Top 17 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Support within the UK over the 6 months to 5 June 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +75 358 £169 +8.87% 36
UK excluding London +93 304 £168 +11.67% 34
London +34 100 £170 +5.43% 5
South East +116 94 £168 +8.06% 6
North of England +78 56 £175 +12.90% 9
East of England +58 37 £190 +11.76% 3
Midlands +40 36 £126 -15.83% 5
South West +20 34 £175 +25.00% 8
North West +61 33 £175 +14.75% 2
Scotland +21 33 £145 +8.41% 2
Yorkshire +50 20 £200 +11.11% 2
East Midlands +34 19 £115 -36.11% 3
West Midlands +48 17 £143 -5.00% 2
Wales +15 9 £175 +27.27%
Work from Home +7 9 £145 - 2
Northern Ireland +17 5 - - 1
North East +24 3 £225 +38.46% 5

2nd Line Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 5 June 2020, 2nd Line Support contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring 2nd Line Support in the job title.

1 311 (75.49%) Windows
2 214 (51.94%) Active Directory
3 191 (46.36%) Windows 10
4 170 (41.26%) Office 365
5 166 (40.29%) Microsoft
6 111 (26.94%) Windows 7
7 98 (23.79%) Microsoft Office
8 92 (22.33%) ITIL
9 78 (18.93%) Windows Server
10 68 (16.50%) Citrix
11 63 (15.29%) SCCM
12 46 (11.17%) Windows Server 2012
13 44 (10.68%) VMware
14 40 (9.71%) SLA
15 34 (8.25%) Finance
16 32 (7.77%) Microsoft Certification
16 32 (7.77%) Security Cleared
17 31 (7.52%) Problem-Solving
18 28 (6.80%) Windows Server 2008
18 28 (6.80%) MS Exchange
18 28 (6.80%) Windows Server 2016
19 27 (6.55%) Apple iOS
19 27 (6.55%) LAN
19 27 (6.55%) Android
20 23 (5.58%) Microsoft Excel
20 23 (5.58%) Cisco
21 22 (5.34%) Skype
22 21 (5.10%) TCP/IP
22 21 (5.10%) WAN
23 20 (4.85%) DHCP

2nd Line Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 28 (6.80%) MS Exchange
2 18 (4.37%) Skype for Business
3 17 (4.13%) SharePoint
4 12 (2.91%) Exchange Server 2010
5 5 (1.21%) Exchange Server 2013
6 4 (0.97%) IIS
7 3 (0.73%) Apache
7 3 (0.73%) IBM Notes
8 2 (0.49%) Exchange Server 2003
8 2 (0.49%) Exchange Server 2007
8 2 (0.49%) WordPress
9 1 (0.24%) Confluence
9 1 (0.24%) SharePoint 2010
9 1 (0.24%) SharePoint 2013
Applications
1 98 (23.79%) Microsoft Office
2 23 (5.58%) Microsoft Excel
3 15 (3.64%) Microsoft PowerPoint
4 2 (0.49%) Adobe Creative Suite
5 1 (0.24%) Acrobat
Business Applications
1 3 (0.73%) assyst
1 3 (0.73%) Elite 3E
Cloud Services
1 170 (41.26%) Office 365
2 18 (4.37%) Azure
3 11 (2.67%) Mimecast
4 7 (1.70%) OneDrive
5 3 (0.73%) AWS
5 3 (0.73%) Azure Active Directory
6 2 (0.49%) G Suite
6 2 (0.49%) SaaS
6 2 (0.49%) ShareGate
7 1 (0.24%) Adobe Creative Cloud
Communications & Networking
1 27 (6.55%) LAN
2 22 (5.34%) Skype
3 21 (5.10%) TCP/IP
3 21 (5.10%) WAN
4 20 (4.85%) DHCP
5 19 (4.61%) Firewall
5 19 (4.61%) VPN
6 17 (4.13%) VoIP
7 16 (3.88%) DNS
7 16 (3.88%) Remote Desktop
8 10 (2.43%) Wireless
9 6 (1.46%) VLAN
10 5 (1.21%) Broadband
10 5 (1.21%) Internet
10 5 (1.21%) NetScaler
11 4 (0.97%) PBX
11 4 (0.97%) SAN
11 4 (0.97%) Wi-Fi
12 3 (0.73%) IP Telephony
12 3 (0.73%) IPv4
Database & Business Intelligence
1 8 (1.94%) SQL Server
2 2 (0.49%) SQL Server 2005
2 2 (0.49%) SQL Server 2017
3 1 (0.24%) SQL Server 2016
Development Applications
1 5 (1.21%) JIRA
2 3 (0.73%) Hudson
3 1 (0.24%) Bitbucket
General
1 34 (8.25%) Finance
2 20 (4.85%) Public Sector
3 14 (3.40%) Banking
4 9 (2.18%) Manufacturing
4 9 (2.18%) Telecoms
5 5 (1.21%) Law
5 5 (1.21%) Retail
6 4 (0.97%) Aerospace
6 4 (0.97%) Local Government
7 3 (0.73%) Legal
8 1 (0.24%) Automotive
8 1 (0.24%) Electronics
8 1 (0.24%) Financial Institution
8 1 (0.24%) Housing Association
8 1 (0.24%) Investment Banking
8 1 (0.24%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 4 (0.97%) HTML
2 2 (0.49%) EDI
Miscellaneous
1 20 (4.85%) Analytical Skills
2 17 (4.13%) NHS
3 12 (2.91%) Blackberry
3 12 (2.91%) Smartphone
4 11 (2.67%) Hedge funds
5 8 (1.94%) Driving Licence
5 8 (1.94%) Fat Client
5 8 (1.94%) Management Information System
5 8 (1.94%) Self-Motivation
5 8 (1.94%) Thin Client
6 7 (1.70%) Video Conferencing
7 5 (1.21%) Data Centre
7 5 (1.21%) iPhone
8 4 (0.97%) Mobile App
9 3 (0.73%) User Experience
10 2 (0.49%) BYOD
10 2 (0.49%) CCTV
10 2 (0.49%) Enterprise Software
10 2 (0.49%) iPad
10 2 (0.49%) iSeries
Operating Systems
1 311 (75.49%) Windows
2 191 (46.36%) Windows 10
3 111 (26.94%) Windows 7
4 78 (18.93%) Windows Server
5 46 (11.17%) Windows Server 2012
6 28 (6.80%) Windows Server 2008
6 28 (6.80%) Windows Server 2016
7 27 (6.55%) Android
7 27 (6.55%) Apple iOS
8 10 (2.43%) Mac OS
9 8 (1.94%) Windows XP
10 6 (1.46%) Windows 8
11 5 (1.21%) Linux
11 5 (1.21%) Mac OS X
12 4 (0.97%) Windows Server 2019
13 2 (0.49%) Windows Server 2003
14 1 (0.24%) Unix
14 1 (0.24%) VMS
14 1 (0.24%) Windows 2000
14 1 (0.24%) Windows Mobile
Processes & Methodologies
1 92 (22.33%) ITIL
2 31 (7.52%) Problem-Solving
3 19 (4.61%) Migration
3 19 (4.61%) Service Management
4 14 (3.40%) Service Delivery
5 13 (3.16%) ITSM
5 13 (3.16%) Mobile Device Management
6 12 (2.91%) Incident Management
7 11 (2.67%) Patch Management
8 8 (1.94%) Problem Management
8 8 (1.94%) Security Patching
9 7 (1.70%) Asset Management
9 7 (1.70%) ITIL V3
9 7 (1.70%) Preventative Maintenance
10 6 (1.46%) Break/Fix
10 6 (1.46%) Infrastructure Engineering
10 6 (1.46%) Line Management
11 5 (1.21%) Proactive Monitoring
11 5 (1.21%) Software Licensing
11 5 (1.21%) Statistics
Programming Languages
1 14 (3.40%) PowerShell
2 7 (1.70%) SQL
2 7 (1.70%) VBA
3 5 (1.21%) Shell Script
4 3 (0.73%) Java
Qualifications
1 32 (7.77%) Microsoft Certification
1 32 (7.77%) Security Cleared
2 19 (4.61%) MCSE
2 19 (4.61%) SC Cleared
3 12 (2.91%) A+ Certification
4 11 (2.67%) Degree
5 7 (1.70%) MCP
5 7 (1.70%) MCSA
6 4 (0.97%) DBS Check
6 4 (0.97%) DV Cleared
6 4 (0.97%) ITIL Foundation Certificate
7 3 (0.73%) CCNA
7 3 (0.73%) Cisco Certification
7 3 (0.73%) ITIL Certification
7 3 (0.73%) MCDST
7 3 (0.73%) Network+ Certification
8 2 (0.49%) BPSS Clearance
8 2 (0.49%) CompTIA Security+
8 2 (0.49%) MCITP
8 2 (0.49%) MCTS
Quality Assurance & Compliance
1 40 (9.71%) SLA
2 3 (0.73%) ISO 22301
2 3 (0.73%) ISO/IEC 20000
2 3 (0.73%) ISO/IEC 27001
3 2 (0.49%) Disclosure Scotland
3 2 (0.49%) QA
4 1 (0.24%) Sarbanes-Oxley
4 1 (0.24%) SSAE 16
System Software
1 214 (51.94%) Active Directory
2 17 (4.13%) VMware Infrastructure
3 16 (3.88%) XenApp
4 14 (3.40%) Citrix Hypervisor
4 14 (3.40%) XenDesktop
5 7 (1.70%) Hyper-V
6 5 (1.21%) vSphere
7 4 (0.97%) Virtual Machines
8 2 (0.49%) BitLocker
8 2 (0.49%) Virtual Desktop
8 2 (0.49%) Virtual Servers
9 1 (0.24%) Firmware
9 1 (0.24%) Terminal Server
9 1 (0.24%) Terminal Services
9 1 (0.24%) VirtualBox
9 1 (0.24%) VMware ESXi
9 1 (0.24%) VMware Server
9 1 (0.24%) VMware Workstation
Systems Management
1 63 (15.29%) SCCM
2 9 (2.18%) Microsoft Intune
3 8 (1.94%) AirWatch
4 4 (0.97%) Jamf Pro
5 3 (0.73%) Backup Exec
6 2 (0.49%) SCOM
6 2 (0.49%) Single Sign-On
7 1 (0.24%) Cisco UCCX
7 1 (0.24%) EMC NetWorker
7 1 (0.24%) McAfee ePO
7 1 (0.24%) Norton AntiVirus
7 1 (0.24%) SmoothWall
7 1 (0.24%) WSUS
Vendors
1 166 (40.29%) Microsoft
2 68 (16.50%) Citrix
3 44 (10.68%) VMware
4 23 (5.58%) Cisco
5 20 (4.85%) ServiceNow
6 19 (4.61%) Apple
7 10 (2.43%) Adobe
7 10 (2.43%) Dell
7 10 (2.43%) HP
8 7 (1.70%) Bloomberg
8 7 (1.70%) Progress
9 5 (1.21%) Symantec
10 4 (0.97%) iManage
11 3 (0.73%) CheckPoint
11 3 (0.73%) Fidessa
11 3 (0.73%) Juniper
11 3 (0.73%) Lotus
11 3 (0.73%) McAfee
11 3 (0.73%) Reuters
12 2 (0.49%) Intel