Period
to 25 June 2018

The median contractor rate for a 2nd Line Support was £163 per day in advertised job vacancies during the 6 months to 25 June 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Second Line Support
UK
6 months to
25 Jun 2018
Same period 2017 Same period 2016
Rank 296 342 330
Rank change year-on-year +46 -12 -95
Contract jobs requiring a 2nd Line Support 855 638 779
As % of all contract IT jobs advertised in the UK 0.85% 0.70% 0.73%
As % of the Job Titles category 0.90% 0.73% 0.77%
Number of daily rates quoted 481 331 384
UK median daily rate £163 £155 £163
Median daily rate % change year-on-year +4.84% -4.62% -
10th Percentile £114 £108 £113
90th Percentile £230 £232 £273
UK excluding London median daily rate £150 £150 £150
Number of hourly rates quoted 172 132 182
UK median hourly rate £16.00 £15.50 £15.00
Median hourly rate % change year-on-year +3.23% +3.33% -6.25%
10th Percentile £11.25 £10.78 £11.25
90th Percentile £22.91 £23.45 £22.48
UK excluding London median hourly rate £15.37 £15.00 £15.00
% change year-on-year +2.43% - -

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 95,290 86,992 101,087
% of contract IT jobs with a recognized job title 94.83% 94.95% 95.11%
Number of daily rates quoted 62,383 56,264 65,652
UK median daily rate £450 £425 £423
Median daily rate % change year-on-year +5.88% +0.59% +5.63%
10th Percentile £269 £263 £255
90th Percentile £638 £613 £600
UK excluding London median daily rate £413 £400 £388
% change year-on-year +3.13% +3.23% +3.33%
Number of hourly rates quoted 3,066 2,875 3,090
UK median hourly rate £18.00 £18.70 £20.00
Median hourly rate % change year-on-year -3.74% -6.50% +14.29%
10th Percentile £11.00 £10.75 £10.50
90th Percentile £48.40 £50.00 £48.00
UK excluding London median hourly rate £17.50 £17.63 £20.00
% change year-on-year -0.74% -11.85% +19.05%

2nd Line Support
Job Vacancy Trend

Job postings that featured 2nd Line Support in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for 2nd Line Support in the UK

2nd Line Support
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing 2nd Line Support.

Contractor daily rate trend for 2nd Line Support in the UK

2nd Line Support
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing 2nd Line Support over the 6 months to 25 June 2018.

Contractor daily rate histogram for 2nd Line Support in the UK

2nd Line Support
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing 2nd Line Support.

Contractor hourly rate trend for 2nd Line Support in the UK

2nd Line Support
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing 2nd Line Support over the 6 months to 25 June 2018.

Contractor hourly rate histogram for 2nd Line Support in the UK

2nd Line Support
Top 15 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Support within the UK over the 6 months to 25 June 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +53 783 £163 +3.17% 106
UK excluding London +9 511 £150 - 88
London +66 335 £170 - 23
South East +2 146 £150 - 30
Midlands +20 100 £137 -14.60% 16
North of England -35 96 £165 +15.79% 22
West Midlands -7 61 £140 +9.80% 7
South West +20 56 £133 -15.38% 6
East of England +9 50 £130 - 9
Scotland -18 49 £200 +63.27% 4
Yorkshire -15 44 £163 +30.00% 5
East Midlands +21 39 £130 -34.18% 9
North West -37 31 £165 +32.00% 13
North East +4 21 £208 +20.64% 4
Wales -16 14 £175 -30.69%

2nd Line Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 25 June 2018, 2nd Line Support contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring 2nd Line Support in the job title.

1 612 (71.58%) Windows
2 459 (53.68%) Active Directory
3 335 (39.18%) Microsoft
4 268 (31.35%) Windows 7
5 252 (29.47%) Microsoft Office
6 244 (28.54%) Windows 10
7 240 (28.07%) Office 365
8 166 (19.42%) ITIL
9 160 (18.71%) SCCM
10 155 (18.13%) Windows Server
11 138 (16.14%) Citrix
12 115 (13.45%) MS Exchange
13 111 (12.98%) Finance
14 110 (12.87%) Security Cleared
15 106 (12.40%) Windows Server 2008
16 101 (11.81%) Windows 8
17 96 (11.23%) SC Cleared
18 95 (11.11%) VMware
19 82 (9.59%) Apple
20 78 (9.12%) DNS
21 75 (8.77%) SLA
22 74 (8.65%) Windows Server 2012
23 73 (8.54%) LAN
24 72 (8.42%) DHCP
25 69 (8.07%) Android
26 67 (7.84%) HP
27 66 (7.72%) Apple iOS
27 66 (7.72%) Problem-Solving
28 63 (7.37%) Smartphone
29 62 (7.25%) VPN

2nd Line Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 115 (13.45%) MS Exchange
2 53 (6.20%) Exchange Server 2010
3 41 (4.80%) Skype for Business
4 37 (4.33%) SharePoint
5 15 (1.75%) Blackberry Enterprise Server
6 10 (1.17%) Exchange Server 2003
6 10 (1.17%) IBM Notes
7 6 (0.70%) Exchange Server 2007
7 6 (0.70%) Exchange Server 2013
8 4 (0.47%) IIS
9 3 (0.35%) SharePoint 2013
9 3 (0.35%) SharePoint Server
10 1 (0.12%) Apache
10 1 (0.12%) CMS
10 1 (0.12%) ColdFusion
10 1 (0.12%) JBoss
10 1 (0.12%) Office Communications Server
10 1 (0.12%) Tomcat
10 1 (0.12%) WebSphere
Applications
1 252 (29.47%) Microsoft Office
2 55 (6.43%) Microsoft Excel
3 35 (4.09%) Microsoft PowerPoint
4 5 (0.58%) Adobe Creative Suite
5 4 (0.47%) Microsoft Project
5 4 (0.47%) PTC Creo
5 4 (0.47%) Windchill
6 2 (0.23%) AutoCAD
7 1 (0.12%) CATIA
7 1 (0.12%) MS Visio
7 1 (0.12%) Revit
Business Applications
1 4 (0.47%) Eikon
1 4 (0.47%) Unit4 Business World
2 2 (0.23%) assyst
2 2 (0.23%) Dynamics AX
2 2 (0.23%) Dynamics CRM
2 2 (0.23%) Servitor
3 1 (0.12%) Dynamics NAV
3 1 (0.12%) ENOVIA
3 1 (0.12%) Remedy ITSM
3 1 (0.12%) SAP MM
3 1 (0.12%) SAP PM
3 1 (0.12%) SAP S/4HANA
3 1 (0.12%) SAP WM
Cloud Services
1 240 (28.07%) Office 365
2 18 (2.11%) G Suite
3 14 (1.64%) OneDrive
4 12 (1.40%) Microsoft Azure
5 6 (0.70%) Amazon AWS
6 3 (0.35%) Mimecast
6 3 (0.35%) SaaS
7 2 (0.23%) Adobe Creative Cloud
7 2 (0.23%) Yammer
8 1 (0.12%) AWS Lambda
8 1 (0.12%) Cloud Computing
8 1 (0.12%) Dynamics 365
8 1 (0.12%) PaaS
8 1 (0.12%) Serverless
Communications & Networking
1 78 (9.12%) DNS
2 73 (8.54%) LAN
3 72 (8.42%) DHCP
4 62 (7.25%) VPN
5 56 (6.55%) WAN
6 47 (5.50%) TCP/IP
7 44 (5.15%) Skype
8 41 (4.80%) Wi-Fi
9 37 (4.33%) Firewall
10 35 (4.09%) VoIP
11 34 (3.98%) Remote Desktop
12 26 (3.04%) 3G
13 24 (2.81%) Internet
14 18 (2.11%) SMS
15 14 (1.64%) IP Telephony
16 10 (1.17%) SAN
17 9 (1.05%) Wireless
18 5 (0.58%) Intranet
19 4 (0.47%) SMTP
19 4 (0.47%) WLAN
Database & Business Intelligence
1 13 (1.52%) SQL Server
2 4 (0.47%) Relational Database
2 4 (0.47%) SQL Server Integration Services
3 3 (0.35%) Crystal Reports
3 3 (0.35%) SQL Server Reporting Services
4 2 (0.23%) Amazon RDS
4 2 (0.23%) Big Data
5 1 (0.12%) Data Warehouse
5 1 (0.12%) DB2
5 1 (0.12%) GIS
5 1 (0.12%) Hadoop
5 1 (0.12%) MySQL
5 1 (0.12%) SAP HANA
5 1 (0.12%) SQL Server 2008
5 1 (0.12%) SQL Server 2012
Development Applications
1 10 (1.17%) JIRA
2 3 (0.35%) Team Foundation Server
3 1 (0.12%) MSI
3 1 (0.12%) WinDbg
General
1 111 (12.98%) Finance
2 25 (2.92%) Banking
2 25 (2.92%) Law
3 21 (2.46%) Telecoms
4 15 (1.75%) Retail
5 12 (1.40%) Legal
6 9 (1.05%) Publishing
7 8 (0.94%) Advertising
8 7 (0.82%) Mandarin Language
9 4 (0.47%) Marketing
10 3 (0.35%) Financial Institution
10 3 (0.35%) Investment Banking
10 3 (0.35%) Manufacturing
11 2 (0.23%) Automotive
11 2 (0.23%) Military
11 2 (0.23%) Multimedia
11 2 (0.23%) Pharmaceutical
12 1 (0.12%) Front Office
Libraries, Frameworks & Software Standards
1 4 (0.47%) .NET
1 4 (0.47%) Software Packaging
1 4 (0.47%) Web Services
1 4 (0.47%) XML
2 3 (0.35%) EDI
2 3 (0.35%) EDIFACT
3 2 (0.23%) X-Windows
4 1 (0.12%) COM
4 1 (0.12%) CSS
4 1 (0.12%) HTML
4 1 (0.12%) jQuery
4 1 (0.12%) LDAP
4 1 (0.12%) SAP Fiori
4 1 (0.12%) Twitter Bootstrap
4 1 (0.12%) Web Services Management
Miscellaneous
1 63 (7.37%) Smartphone
2 46 (5.38%) iPhone
3 44 (5.15%) Blackberry
4 41 (4.80%) Fat Client
4 41 (4.80%) Thin Client
5 32 (3.74%) Analytical Skills
6 29 (3.39%) iPad
7 26 (3.04%) Self-Motivation
8 24 (2.81%) Management Information System
9 17 (1.99%) Data Centre
10 16 (1.87%) Computer Science
11 13 (1.52%) Video Conferencing
12 11 (1.29%) NHS
13 7 (0.82%) BYOD
14 6 (0.70%) AS400
15 5 (0.58%) Fintech
15 5 (0.58%) Mobile App
16 3 (0.35%) Driving Licence
16 3 (0.35%) Replication
17 2 (0.23%) Fixed Income
Operating Systems
1 612 (71.58%) Windows
2 268 (31.35%) Windows 7
3 244 (28.54%) Windows 10
4 155 (18.13%) Windows Server
5 106 (12.40%) Windows Server 2008
6 101 (11.81%) Windows 8
7 74 (8.65%) Windows Server 2012
8 69 (8.07%) Android
9 66 (7.72%) Apple iOS
10 47 (5.50%) Windows Server 2003
11 45 (5.26%) Windows XP
12 26 (3.04%) Mac OS
13 22 (2.57%) Mac OS X
14 16 (1.87%) Linux
15 8 (0.94%) Unix
16 5 (0.58%) Windows Vista
17 4 (0.47%) Windows 2000
17 4 (0.47%) Windows Mobile
18 3 (0.35%) Windows Phone
19 2 (0.23%) Red Hat Enterprise Linux
Processes & Methodologies
1 166 (19.42%) ITIL
2 66 (7.72%) Problem-Solving
3 45 (5.26%) Incident Management
3 45 (5.26%) Service Management
4 36 (4.21%) Migration
5 35 (4.09%) Mobile Device Management
6 30 (3.51%) Asset Management
7 29 (3.39%) Service Delivery
8 28 (3.27%) ITSM
9 26 (3.04%) Software Delivery
10 23 (2.69%) Time Management
11 21 (2.46%) Problem Management
12 18 (2.11%) Break/Fix
13 17 (1.99%) Change Management
14 15 (1.75%) Patch Management
15 14 (1.64%) ITIL V3
16 10 (1.17%) Statistics
17 9 (1.05%) Line Management
18 8 (0.94%) Knowledge Management
18 8 (0.94%) Ticket Management
Programming Languages
1 28 (3.27%) SQL
2 15 (1.75%) PowerShell
3 7 (0.82%) C
4 3 (0.35%) Java
4 3 (0.35%) T-SQL
4 3 (0.35%) VBScript
5 2 (0.23%) VBA
6 1 (0.12%) Bash Shell
6 1 (0.12%) C#
6 1 (0.12%) JavaScript
6 1 (0.12%) Perl
6 1 (0.12%) VB.NET
Qualifications
1 110 (12.87%) Security Cleared
2 96 (11.23%) SC Cleared
3 28 (3.27%) Microsoft Certification
4 25 (2.92%) Degree
5 22 (2.57%) ITIL Certification
6 19 (2.22%) MCP
7 14 (1.64%) BPSS Clearance
7 14 (1.64%) Cisco Certification
8 12 (1.40%) Computer Science Degree
8 12 (1.40%) MCSE
9 11 (1.29%) CCNA
10 9 (1.05%) DBS Check
11 6 (0.70%) DV Cleared
12 5 (0.58%) ITIL Foundation Certificate
13 4 (0.47%) HNC
13 4 (0.47%) MCSA
14 3 (0.35%) A+ Certification
14 3 (0.35%) CTC Cleared
15 2 (0.23%) GISP
15 2 (0.23%) MCITP
Quality Assurance & Compliance
1 75 (8.77%) SLA
2 19 (2.22%) Disclosure Scotland
3 6 (0.70%) Sarbanes-Oxley
4 5 (0.58%) GDPR
5 1 (0.12%) PMO
5 1 (0.12%) QA
System Software
1 459 (53.68%) Active Directory
2 60 (7.02%) VMware Infrastructure
3 39 (4.56%) XenApp
4 28 (3.27%) Microsoft App-V
5 20 (2.34%) Hyper-V
6 11 (1.29%) XenDesktop
7 9 (1.05%) BitLocker
7 9 (1.05%) VMware Workstation
8 8 (0.94%) Terminal Services
9 7 (0.82%) VMware ESXi
10 5 (0.58%) Virtual Machines
10 5 (0.58%) XenServer
11 4 (0.47%) vSphere
12 3 (0.35%) Virtual Servers
13 2 (0.23%) Citrix Presentation Server
13 2 (0.23%) IAG
13 2 (0.23%) Virtual Desktop
13 2 (0.23%) VirtualBox
14 1 (0.12%) Docker
14 1 (0.12%) VMware Server
Systems Management
1 160 (18.71%) SCCM
2 41 (4.80%) Systems Management Server (SMS)
3 9 (1.05%) Microsoft Intune
4 7 (0.82%) SCOM
5 6 (0.70%) Backup Exec
5 6 (0.70%) Norton AntiVirus
6 5 (0.58%) WSUS
7 4 (0.47%) AirWatch
7 4 (0.47%) McAfee ePO
7 4 (0.47%) Symantec Endpoint Protection
7 4 (0.47%) vCenter Server
8 1 (0.12%) AppManager
8 1 (0.12%) FortiGate
8 1 (0.12%) Microsoft Data Protection Manager
8 1 (0.12%) NetBackup
8 1 (0.12%) Opscode Chef
8 1 (0.12%) Perfmon
8 1 (0.12%) Puppet
8 1 (0.12%) SafeCom
8 1 (0.12%) Single Sign-On
Vendors
1 335 (39.18%) Microsoft
2 138 (16.14%) Citrix
3 95 (11.11%) VMware
4 82 (9.59%) Apple
5 67 (7.84%) HP
6 60 (7.02%) Cisco
7 44 (5.15%) Ivanti
8 34 (3.98%) Google
9 22 (2.57%) ThinPrint
10 20 (2.34%) Remedy
11 16 (1.87%) McAfee
12 15 (1.75%) Bloomberg
13 14 (1.64%) Adobe
14 13 (1.52%) Symantec
15 12 (1.40%) ServiceNow
15 12 (1.40%) Sony
16 10 (1.17%) Avaya
16 10 (1.17%) Dell
16 10 (1.17%) Lotus
17 8 (0.94%) Reuters