2nd Line Support Contract Job Trends

Second Line Support
UK

The median Second Line Support daily rate in the UK is £210, according to job vacancies posted in the 6 months leading up to 13 October 2026.

The table below compares current contractor rates and summary statistics with the previous two years.

6 months to
13 Oct 2026
Same period 2025 Same period 2024
Rank 503 370 378
Rank change year-on-year -133 +8 -34
Contract jobs requiring a 2nd Line Support 174 194 172
As % of all contract jobs in the UK 0.32% 0.59% 0.46%
As % of the Job Titles category 0.34% 0.65% 0.49%
Number of daily rates quoted 106 139 129
10th Percentile £160 £154 £148
25th Percentile £185 £163 £180
Median daily rate (50th Percentile) £210 £200 £210
Median % change year-on-year +5.00% -4.76% +5.00%
75th Percentile £243 £269 £270
90th Percentile £314 £288 £360
UK excluding London median daily rate £203 £200 £195
% change year-on-year +1.25% +2.56% -2.50%
Number of hourly rates quoted 27 26 9
10th Percentile £12.75 £15.50 £19.32
25th Percentile £13.51 £16.84 £21.05
Median hourly rate £15.24 £19.85 £23.80
Median % change year-on-year -23.22% -16.60% +19.00%
75th Percentile £17.91 £24.86 £24.18
90th Percentile £18.75 £30.33 £27.62
UK excluding London median hourly rate £15.24 £17.45 £23.14
% change year-on-year -12.64% -24.59% +19.81%

All Contract IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the UK with a recognized job title 50,528 29,913 34,877
% of contract IT jobs with a recognized job title 92.00% 90.84% 93.01%
Number of daily rates quoted 29,639 18,895 21,041
10th Percentile £325 £275 £300
25th Percentile £425 £400 £413
Median daily rate (50th Percentile) £525 £500 £525
Median % change year-on-year +5.00% -4.76% -0.47%
75th Percentile £638 £623 £638
90th Percentile £736 £725 £738
UK excluding London median daily rate £500 £475 £490
% change year-on-year +5.26% -3.06% -2.00%
Number of hourly rates quoted 4,102 1,645 1,439
10th Percentile £14.36 £13.75 £15.00
25th Percentile £19.43 £17.30 £20.30
Median hourly rate £41.71 £25.15 £41.27
Median % change year-on-year +65.84% -39.05% -8.30%
75th Percentile £67.50 £50.00 £65.00
90th Percentile £79.90 £68.15 £73.80
UK excluding London median hourly rate £41.71 £25.00 £42.50
% change year-on-year +66.84% -41.18% -4.49%

2nd Line Support
Job Vacancy Trend

Historical trend showing the proportion of contract IT job postings featuring '2nd Line Support' in the job title relative to all contract IT jobs advertised.

2nd Line Support job vacancy trend in the UK

2nd Line Support
Daily Rate Trend

Contractor daily rate distribution trend for 2nd Line Support job vacancies in the UK.

Contractor daily rate distribution trend for 2nd Line Support job vacancies in the UK

2nd Line Support
Daily Rate Histogram

Daily rate distribution for jobs citing 2nd Line Support over the 6 months to 13 October 2026.

Daily rate histogram for 2nd Line Support in the UK

2nd Line Support
Hourly Rate Trend

Contractor hourly rate distribution trend for 2nd Line Support job vacancies in the UK.

Contractor hourly rate distribution trend for 2nd Line Support job vacancies in the UK

2nd Line Support
Top 17 Contract Job Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Support within the UK over the 6 months to 13 October 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
England -130 160 £216 +8.13% 60
UK excluding London -103 123 £203 +1.25% 39
London -80 47 £240 +20.00% 21
South East -61 43 £273 +3.81% 12
North of England -61 39 £200 +5.26% 4
Work from Home -45 32 £200 +5.26% 21
Yorkshire -25 23 £200 +5.26% 1
Midlands -56 14 £210 +16.67% 2
North West -58 13 £256 +46.43% 3
East of England -19 11 £240 +20.00% 7
Wales -10 8 £138 -32.93% 1
East Midlands -14 7 - - 1
West Midlands -59 7 £210 -1.18% 1
South West -39 5 - - 9
North East -44 3 £188 +5.63%
Scotland -32 2 £150 -33.33% 2
Northern Ireland +2 1 - - 2

2nd Line Support Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 13 October 2026, 2nd Line Support contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all contract job ads featuring 2nd Line Support in the job title.

1 129 (74.14%) Windows
2 107 (61.49%) Microsoft 365
3 87 (50.00%) Active Directory
4 85 (48.85%) Microsoft
5 46 (26.44%) Customer Service
5 46 (26.44%) Problem-Solving
6 43 (24.71%) Entra ID
7 42 (24.14%) Windows 10
8 38 (21.84%) Azure
9 36 (20.69%) Microsoft Intune
10 35 (20.11%) ITIL
11 31 (17.82%) Service Management
12 30 (17.24%) SharePoint
13 25 (14.37%) ITSM
14 23 (13.22%) Continuous Improvement
14 23 (13.22%) Microsoft Office
14 23 (13.22%) User Experience
15 21 (12.07%) OneDrive
16 19 (10.92%) DNS
16 19 (10.92%) macOS
17 18 (10.34%) Android
18 17 (9.77%) Security Cleared
19 16 (9.20%) Windows Server
20 15 (8.62%) SQL
21 13 (7.47%) Customer Experience
21 13 (7.47%) DHCP
21 13 (7.47%) Microsoft Exchange
21 13 (7.47%) SCCM
21 13 (7.47%) Service Delivery
21 13 (7.47%) TCP/IP

2nd Line Support Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 30 (17.24%) SharePoint
2 13 (7.47%) Microsoft Exchange
3 2 (1.15%) Confluence
4 1 (0.57%) Exchange Server 2010
4 1 (0.57%) Exchange Server 2013
4 1 (0.57%) IIS
4 1 (0.57%) SharePoint 2010
Applications
1 23 (13.22%) Microsoft Office
Cloud Services
1 107 (61.49%) Microsoft 365
2 43 (24.71%) Entra ID
3 38 (21.84%) Azure
4 21 (12.07%) OneDrive
5 7 (4.02%) AWS
6 6 (3.45%) GCP
7 2 (1.15%) Google Workspace
Communications & Networking
1 19 (10.92%) DNS
2 13 (7.47%) DHCP
2 13 (7.47%) TCP/IP
3 12 (6.90%) VPN
4 8 (4.60%) Wi-Fi
5 3 (1.72%) Firewall
5 3 (1.72%) Internet
6 2 (1.15%) LAN
6 2 (1.15%) VLAN
6 2 (1.15%) WAN
7 1 (0.57%) Remote Desktop
7 1 (0.57%) SAN
7 1 (0.57%) Wireless
Database & Business Intelligence
1 7 (4.02%) SQL Server
2 6 (3.45%) MySQL
3 1 (0.57%) Amazon RDS
Development Applications
1 8 (4.60%) JIRA
General
1 83 (47.70%) Social Skills
2 25 (14.37%) Analytical Skills
3 24 (13.79%) Retail
4 15 (8.62%) Finance
5 13 (7.47%) French Language
5 13 (7.47%) Spanish Language
6 4 (2.30%) Inclusion and Diversity
7 3 (1.72%) Banking
7 3 (1.72%) Public Sector
8 2 (1.15%) Legal
8 2 (1.15%) Organisational Skills
8 2 (1.15%) Pharmaceutical
9 1 (0.57%) Aerospace
9 1 (0.57%) Legal Technology
9 1 (0.57%) Manufacturing
Libraries, Frameworks & Software Standards
1 2 (1.15%) XMPP
2 1 (0.57%) Software Packaging
Miscellaneous
1 31 (17.82%) Onboarding
2 7 (4.02%) Driving Licence
3 6 (3.45%) Mobile Payment
3 6 (3.45%) Video Conferencing
4 5 (2.87%) Analytical Mindset
4 5 (2.87%) iPhone
5 4 (2.30%) CCTV
6 3 (1.72%) Self-Motivation
7 2 (1.15%) CMDB
7 2 (1.15%) Data Protection Act
8 1 (0.57%) Clustering
8 1 (0.57%) Fat Client
8 1 (0.57%) iPad
8 1 (0.57%) Operational Technology
8 1 (0.57%) Smartphone
8 1 (0.57%) Thin Client
Operating Systems
1 129 (74.14%) Windows
2 42 (24.14%) Windows 10
3 19 (10.92%) macOS
4 18 (10.34%) Android
5 16 (9.20%) Windows Server
6 12 (6.90%) Apple iOS
6 12 (6.90%) Linux
7 9 (5.17%) Ubuntu
8 5 (2.87%) CentOS
9 3 (1.72%) Windows Server 2012
10 2 (1.15%) Windows 7
11 1 (0.57%) OpenVMS
11 1 (0.57%) VMS
11 1 (0.57%) Windows Server 2008
11 1 (0.57%) Windows Server 2019
Processes & Methodologies
1 46 (26.44%) Customer Service
1 46 (26.44%) Problem-Solving
2 35 (20.11%) ITIL
3 31 (17.82%) Service Management
4 25 (14.37%) ITSM
5 23 (13.22%) Continuous Improvement
5 23 (13.22%) User Experience
6 13 (7.47%) Customer Experience
6 13 (7.47%) Service Delivery
7 10 (5.75%) Asset Management
7 10 (5.75%) Mobile Device Management
8 8 (4.60%) Migration
8 8 (4.60%) Stakeholder Management
8 8 (4.60%) Ticket Management
9 7 (4.02%) Data Protection
10 5 (2.87%) Decision-Making
11 4 (2.30%) Configuration Management
11 4 (2.30%) Operational Stability
11 4 (2.30%) Patch Management
11 4 (2.30%) Stakeholder Engagement
Programming Languages
1 15 (8.62%) SQL
2 9 (5.17%) PowerShell
Qualifications
1 17 (9.77%) Security Cleared
2 11 (6.32%) Degree
2 11 (6.32%) DV Cleared
2 11 (6.32%) SC Cleared
3 8 (4.60%) DBS Check
4 3 (1.72%) Computer Science Degree
5 2 (1.15%) A+ Certification
5 2 (1.15%) ITIL Certification
5 2 (1.15%) ITIL Foundation Certificate
6 1 (0.57%) Microsoft Certification
Quality Assurance & Compliance
1 7 (4.02%) SLA
2 1 (0.57%) ITGC
2 1 (0.57%) Sarbanes-Oxley
System Software
1 87 (50.00%) Active Directory
2 2 (1.15%) VMware Infrastructure
3 1 (0.57%) BitLocker
3 1 (0.57%) Firmware
3 1 (0.57%) Hyper-V
3 1 (0.57%) Virtual Desktop
3 1 (0.57%) Virtual Servers
Systems Management
1 36 (20.69%) Microsoft Intune
2 13 (7.47%) SCCM
3 6 (3.45%) Jamf Pro
4 2 (1.15%) WSUS
5 1 (0.57%) AirWatch
5 1 (0.57%) Failover Clustering
5 1 (0.57%) MobiControl
5 1 (0.57%) NetBackup
5 1 (0.57%) PaperCut
5 1 (0.57%) Single Sign-On
Vendors
1 85 (48.85%) Microsoft
2 12 (6.90%) ServiceNow
3 10 (5.75%) Google
4 7 (4.02%) Apple
5 6 (3.45%) Atlassian
5 6 (3.45%) HP
6 5 (2.87%) Cisco
6 5 (2.87%) Citrix
7 4 (2.30%) VMware
8 3 (1.72%) Dell
8 3 (1.72%) Freshdesk
8 3 (1.72%) Samsung
8 3 (1.72%) Sophos
8 3 (1.72%) Zscaler
9 2 (1.15%) CrowdStrike
9 2 (1.15%) Xerox
10 1 (0.57%) Okta
10 1 (0.57%) Snow
10 1 (0.57%) Tanium
10 1 (0.57%) Yealink