Period
to 18 August 2017

The median contractor rate for a 2nd Line Support was £153 per day in advertised job vacancies during the 6 months to 18 August 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Second Line Support
UK
6 months to
18 Aug 2017
Same period 2016 Same period 2015
Rank 340 325 236
Rank change year-on-year -15 -89 -23
Contract jobs requiring a 2nd Line Support 675 813 1130
As % of all contract IT jobs advertised in the UK 0.70% 0.75% 1.00%
As % of the Job Titles category 0.74% 0.79% 1.06%
Number of daily rates quoted 367 418 460
UK median daily rate £153 £155 £165
Median daily rate % change year-on-year -1.61% -6.06% +10.00%
10th Percentile £108 £110 £106
90th Percentile £229 £250 £273
UK excluding London median daily rate £143 £150 £165
% change year-on-year -5.00% -9.09% +10.00%
Number of hourly rates quoted 132 169 406
UK median hourly rate £15.50 £15.00 £15.75
Median hourly rate % change year-on-year +3.33% -4.76% +5.00%
10th Percentile £11.00 £10.50 £11.00
90th Percentile £23.68 £23.05 £22.75
UK excluding London median hourly rate £15.00 £14.50 £15.00
% change year-on-year +3.45% -3.33% +5.56%

The next table is for comparison with the above and includes summary statistics for all job roles in contract job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of contract jobs in our overall sample.

Contract IT Job Roles
UK
Contract job vacancies with a job title containing a recognized job role 91478 103133 106901
As % of all contract IT job vacancies advertised in the UK 94.88% 94.93% 94.85%
Number of daily rates quoted 59419 67226 66704
UK median daily rate £438 £425 £400
Median daily rate % change year-on-year +2.94% +6.25% +0.63%
10th Percentile £263 £255 £238
90th Percentile £625 £600 £588
UK excluding London median daily rate £400 £388 £375
% change year-on-year +3.09% +3.47% +7.14%
Number of hourly rates quoted 2811 3118 4108
UK median hourly rate £18.92 £19.00 £17.98
Median hourly rate % change year-on-year -0.42% +5.67% +5.76%
10th Percentile £10.79 £10.44 £10.50
90th Percentile £48.75 £46.50 £45.00
UK excluding London median hourly rate £18.00 £19.00 £17.33
% change year-on-year -5.26% +9.64% +3.46%

2nd Line Support
Job Vacancy Trend

Job postings that featured 2nd Line Support in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for 2nd Line Support in the UK

2nd Line Support
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing 2nd Line Support.

Contractor daily rate trend for 2nd Line Support in the UK

2nd Line Support
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing 2nd Line Support over the 6 months to 18 August 2017.

Contractor daily rate histogram for 2nd Line Support in the UK

2nd Line Support
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing 2nd Line Support.

Contractor hourly rate trend for 2nd Line Support in the UK

2nd Line Support
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing 2nd Line Support over the 6 months to 18 August 2017.

Contractor hourly rate histogram for 2nd Line Support in the UK

2nd Line Support
Top 15 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Support within the UK over the 6 months to 18 August 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -30 613 £155 -4.62% 101
UK excluding London +19 452 £143 -5.00% 78
London -28 220 £175 +7.69% 24
North of England +61 117 £150 -16.90% 27
South East -9 117 £150 - 22
Midlands +32 66 £125 -16.67% 10
Yorkshire +46 58 £145 -17.14% 9
South West -25 51 £140 - 8
North West +29 50 £125 -28.57% 17
West Midlands +43 47 £118 -16.07% 7
East of England -37 42 £130 -21.21% 10
Scotland +47 38 £121 - 1
Wales -6 21 £180 +30.91%
East Midlands -5 19 £140 -7.44% 3
North East +33 9 £172 -22.70% 1

2nd Line Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 18 August 2017, 2nd Line Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring 2nd Line Support in the job title.

1 508 (75.26%) Windows
2 381 (56.44%) Active Directory
3 280 (41.48%) Microsoft
4 272 (40.30%) Windows 7
5 198 (29.33%) Microsoft Office
6 159 (23.56%) Windows 10
7 157 (23.26%) ITIL
8 144 (21.33%) Windows Server
9 137 (20.30%) Office 365
10 114 (16.89%) Citrix
11 106 (15.70%) MS Exchange
12 101 (14.96%) Cisco
13 97 (14.37%) SCCM
14 90 (13.33%) VMware
15 87 (12.89%) Windows Server 2008
16 82 (12.15%) Windows 8
17 78 (11.56%) Security Cleared
18 72 (10.67%) Windows Server 2012
19 68 (10.07%) SLA
20 67 (9.93%) Blackberry
21 63 (9.33%) VPN
22 62 (9.19%) SC Cleared
23 58 (8.59%) Finance
24 57 (8.44%) WAN
25 56 (8.30%) Android
26 54 (8.00%) Microsoft Certification
27 53 (7.85%) DNS
28 52 (7.70%) Apple
29 51 (7.56%) LAN
30 50 (7.41%) DHCP

2nd Line Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 106 (15.70%) MS Exchange
2 43 (6.37%) Exchange Server 2010
3 33 (4.89%) Blackberry Enterprise Server
4 26 (3.85%) Skype for Business
5 25 (3.70%) IBM Notes
5 25 (3.70%) SharePoint
6 11 (1.63%) Exchange Server 2007
6 11 (1.63%) IIS
7 9 (1.33%) Exchange Server 2013
8 7 (1.04%) Exchange Server 2003
9 3 (0.44%) WordPress
10 2 (0.30%) Apache
10 2 (0.30%) SharePoint 2013
11 1 (0.15%) CMS
11 1 (0.15%) Confluence
11 1 (0.15%) Drupal
11 1 (0.15%) OpenStack
11 1 (0.15%) SharePoint Server
Applications
1 198 (29.33%) Microsoft Office
2 24 (3.56%) Microsoft Excel
3 14 (2.07%) Microsoft PowerPoint
4 5 (0.74%) MS Visio
5 1 (0.15%) Adobe Creative Suite
5 1 (0.15%) AutoCAD
5 1 (0.15%) Microsoft Project
5 1 (0.15%) Spreadsheet
5 1 (0.15%) SPSS
Business Applications
1 9 (1.33%) Eikon
2 5 (0.74%) Dynamics CRM
3 2 (0.30%) assyst
3 2 (0.30%) Dynamics GP
3 2 (0.30%) SAP ERP
3 2 (0.30%) thinkFolio
4 1 (0.15%) Dynamics AX
4 1 (0.15%) Oracle Retail
4 1 (0.15%) Remedy ITSM
4 1 (0.15%) Summit
Cloud Services
1 137 (20.30%) Office 365
2 11 (1.63%) G Suite
3 9 (1.33%) Microsoft Azure
4 4 (0.59%) Amazon AWS
4 4 (0.59%) Azure Active Directory
5 3 (0.44%) SaaS
6 2 (0.30%) IaaS
6 2 (0.30%) Mimecast
6 2 (0.30%) PaaS
6 2 (0.30%) Yammer
7 1 (0.15%) OneDrive
Communications & Networking
1 63 (9.33%) VPN
2 57 (8.44%) WAN
3 53 (7.85%) DNS
4 51 (7.56%) LAN
5 50 (7.41%) DHCP
6 41 (6.07%) Firewall
7 39 (5.78%) TCP/IP
8 37 (5.48%) Remote Desktop
9 28 (4.15%) Cisco IOS
10 27 (4.00%) Wireless
11 25 (3.70%) Internet
12 18 (2.67%) Skype
12 18 (2.67%) VoIP
13 17 (2.52%) Wi-Fi
14 14 (2.07%) VLAN
15 11 (1.63%) SAN
16 8 (1.19%) PBX
17 7 (1.04%) ADSL
18 5 (0.74%) 3G
19 4 (0.59%) Cisco ASA
Database & Business Intelligence
1 37 (5.48%) SQL Server
2 8 (1.19%) SQL Server 2008
3 5 (0.74%) MySQL
3 5 (0.74%) SQL Server 2005
3 5 (0.74%) SQL Server 2012
4 4 (0.59%) SQL Server 2014
5 3 (0.44%) SQL Server Integration Services
6 2 (0.30%) Data Warehouse
6 2 (0.30%) MS Access
6 2 (0.30%) Oracle Database
7 1 (0.15%) Crystal Reports
7 1 (0.15%) DB2
7 1 (0.15%) Hadoop
7 1 (0.15%) Oracle Database 11g
7 1 (0.15%) Oracle Database 12c
7 1 (0.15%) Oracle Exadata
7 1 (0.15%) Oracle9i Database
7 1 (0.15%) Relational Database
Development Applications
1 7 (1.04%) JIRA
2 4 (0.59%) Eclipse
2 4 (0.59%) SQL Server Management Studio (SSMS)
3 1 (0.15%) Jenkins
3 1 (0.15%) MSI
3 1 (0.15%) Team Foundation Server
3 1 (0.15%) Toad
3 1 (0.15%) Visual Studio
General
1 58 (8.59%) Finance
2 31 (4.59%) Banking
3 17 (2.52%) Retail
4 12 (1.78%) Telecoms
5 9 (1.33%) Retail Banking
6 8 (1.19%) Law
6 8 (1.19%) Legal
6 8 (1.19%) Manufacturing
7 5 (0.74%) Military
8 4 (0.59%) Billing
9 3 (0.44%) Automotive
9 3 (0.44%) Local Government
9 3 (0.44%) Marketing
10 2 (0.30%) Back Office
10 2 (0.30%) Dutch Language
10 2 (0.30%) Electronics
10 2 (0.30%) Publishing
11 1 (0.15%) Front Office
11 1 (0.15%) Multimedia
11 1 (0.15%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 8 (1.19%) .NET
2 5 (0.74%) Software Packaging
3 4 (0.59%) CSS
3 4 (0.59%) HTML
4 3 (0.44%) jQuery
4 3 (0.44%) XMPP
5 2 (0.30%) ASP.NET
5 2 (0.30%) WAP
6 1 (0.15%) ADO
6 1 (0.15%) COM
6 1 (0.15%) Flash
6 1 (0.15%) JSON
6 1 (0.15%) Web Services
6 1 (0.15%) YAML
Miscellaneous
1 67 (9.93%) Blackberry
2 38 (5.63%) Analytical Skills
3 25 (3.70%) Smartphone
4 22 (3.26%) iPhone
5 20 (2.96%) Driving Licence
5 20 (2.96%) Management Information System
6 18 (2.67%) BYOD
7 16 (2.37%) Video Conferencing
8 12 (1.78%) iPad
9 11 (1.63%) Data Centre
10 10 (1.48%) Fat Client
10 10 (1.48%) Thin Client
11 4 (0.59%) Clustering
11 4 (0.59%) NHS
12 3 (0.44%) CMDB
12 3 (0.44%) e-Learning
12 3 (0.44%) EPoS
13 2 (0.30%) Digital Media
13 2 (0.30%) Mobile App
13 2 (0.30%) User Experience
Operating Systems
1 508 (75.26%) Windows
2 272 (40.30%) Windows 7
3 159 (23.56%) Windows 10
4 144 (21.33%) Windows Server
5 87 (12.89%) Windows Server 2008
6 82 (12.15%) Windows 8
7 72 (10.67%) Windows Server 2012
8 56 (8.30%) Android
9 43 (6.37%) Windows XP
10 37 (5.48%) Windows Server 2003
11 25 (3.70%) Mac OS
12 18 (2.67%) Apple iOS
13 17 (2.52%) Mac OS X
14 14 (2.07%) Linux
15 13 (1.93%) Unix
16 5 (0.74%) Windows Vista
17 4 (0.59%) Solaris
17 4 (0.59%) Windows Phone
18 3 (0.44%) Windows 2000
19 2 (0.30%) Ubuntu
Processes & Methodologies
1 157 (23.26%) ITIL
2 39 (5.78%) Incident Management
3 26 (3.85%) Service Management
4 21 (3.11%) ITIL V3
5 20 (2.96%) Migration
5 20 (2.96%) Service Delivery
6 19 (2.81%) Mobile Device Management
7 17 (2.52%) Coaching
7 17 (2.52%) Problem Management
8 14 (2.07%) Asset Management
9 13 (1.93%) Change Management
9 13 (1.93%) ITSM
10 12 (1.78%) CRM
11 11 (1.63%) Break/Fix
11 11 (1.63%) Root Cause Analysis
11 11 (1.63%) Time Management
12 9 (1.33%) Project Management
13 8 (1.19%) E-Commerce
13 8 (1.19%) Information Security
13 8 (1.19%) Knowledge Management
Programming Languages
1 41 (6.07%) SQL
2 8 (1.19%) PowerShell
3 6 (0.89%) C
4 4 (0.59%) Shell Script
4 4 (0.59%) T-SQL
4 4 (0.59%) VBScript
5 3 (0.44%) JavaScript
5 3 (0.44%) Perl
5 3 (0.44%) PHP
5 3 (0.44%) VBA
6 2 (0.30%) Python
6 2 (0.30%) VB.NET
7 1 (0.15%) Bash Shell
7 1 (0.15%) Java
7 1 (0.15%) Korn
7 1 (0.15%) VB
Qualifications
1 78 (11.56%) Security Cleared
2 62 (9.19%) SC Cleared
3 54 (8.00%) Microsoft Certification
4 30 (4.44%) Cisco Certification
5 26 (3.85%) CCNA
6 21 (3.11%) ITIL Certification
6 21 (3.11%) MCP
7 20 (2.96%) MCSE
8 13 (1.93%) A+ Certification
9 12 (1.78%) DV Cleared
10 11 (1.63%) MCSA
11 8 (1.19%) MCDST
12 7 (1.04%) DBS Check
12 7 (1.04%) Degree
12 7 (1.04%) ITIL Foundation Certificate
13 6 (0.89%) MCITP
14 5 (0.74%) CCIE
14 5 (0.74%) CCNP
15 4 (0.59%) ACSA
15 4 (0.59%) CCENT
Quality Assurance & Compliance
1 68 (10.07%) SLA
2 3 (0.44%) Disclosure Scotland
2 3 (0.44%) QA
3 2 (0.30%) GDPR
3 2 (0.30%) PMO
4 1 (0.15%) ISO/IEC 20000
4 1 (0.15%) Sarbanes-Oxley
System Software
1 381 (56.44%) Active Directory
2 44 (6.52%) VMware Infrastructure
3 18 (2.67%) Microsoft App-V
4 16 (2.37%) Hyper-V
5 14 (2.07%) XenApp
6 10 (1.48%) vSphere
7 9 (1.33%) Virtual Desktop
7 9 (1.33%) XenDesktop
8 8 (1.19%) Virtual Servers
9 5 (0.74%) Microsoft Virtual Server
10 4 (0.59%) Virtual Machines
11 3 (0.44%) VMware ESXi
12 1 (0.15%) BitLocker
12 1 (0.15%) Oracle RAC
12 1 (0.15%) Veritas Cluster Server
12 1 (0.15%) XenServer
Systems Management
1 97 (14.37%) SCCM
2 6 (0.89%) Backup Exec
2 6 (0.89%) Systems Management Server (SMS)
3 5 (0.74%) NetBackup
4 4 (0.59%) AirWatch
4 4 (0.59%) HP Data Protector
4 4 (0.59%) Netcool
4 4 (0.59%) Puppet
4 4 (0.59%) WSUS
5 3 (0.44%) Cisco Prime
5 3 (0.44%) Norton AntiVirus
5 3 (0.44%) OpenView Configuration Management
5 3 (0.44%) Symantec Endpoint Protection
5 3 (0.44%) Tivoli
6 2 (0.30%) SCOM
6 2 (0.30%) Tivoli Storage Manager
7 1 (0.15%) Data Guard
7 1 (0.15%) MAILsweeper
7 1 (0.15%) Oracle RMAN
7 1 (0.15%) ZABBIX
Vendors
1 280 (41.48%) Microsoft
2 114 (16.89%) Citrix
3 101 (14.96%) Cisco
4 90 (13.33%) VMware
5 52 (7.70%) Apple
6 37 (5.48%) HP
7 25 (3.70%) Dell
8 24 (3.56%) Lotus
9 21 (3.11%) Google
10 18 (2.67%) ServiceNow
11 16 (2.37%) Sophos
12 12 (1.78%) LANDesk
12 12 (1.78%) Oracle
13 11 (1.63%) Bloomberg
13 11 (1.63%) Symantec
14 9 (1.33%) McAfee
14 9 (1.33%) Reuters
14 9 (1.33%) Veritas
15 8 (1.19%) Avaya
15 8 (1.19%) Juniper