Period
to 25 August 2019

The median contractor rate for a 2nd Line Support was £158 per day in advertised job vacancies during the 6 months to 25 August 2019.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Second Line Support
UK
6 months to
25 Aug 2019
Same period 2018 Same period 2017
Rank 304 305 360
Rank change year-on-year +1 +55 -26
Contract jobs requiring a 2nd Line Support 786 907 672
As % of all contract IT jobs advertised in the UK 0.88% 0.88% 0.69%
As % of the Job Titles category 0.93% 0.93% 0.73%
Number of daily rates quoted 454 469 370
UK median daily rate £158 £163 £150
Median daily rate % change year-on-year -3.08% +8.33% -3.23%
10th Percentile £113 £114 £107
90th Percentile £230 £238 £221
UK excluding London median daily rate £150 £160 £140
% change year-on-year -6.25% +14.29% -6.67%
Number of hourly rates quoted 121 187 127
UK median hourly rate £16.50 £17.00 £15.50
Median hourly rate % change year-on-year -2.94% +9.68% +3.33%
10th Percentile £12.00 £11.94 £11.15
90th Percentile £24.25 £24.00 £24.21
UK excluding London median hourly rate £15.63 £15.50 £15.50
% change year-on-year +0.84% - +6.90%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 84,420 97,585 92,035
% of contract IT jobs with a recognized job title 94.29% 94.81% 94.98%
Number of daily rates quoted 55,406 63,853 59,814
UK median daily rate £463 £450 £438
Median daily rate % change year-on-year +2.78% +2.86% +2.94%
10th Percentile £263 £270 £263
90th Percentile £650 £638 £625
UK excluding London median daily rate £425 £415 £400
% change year-on-year +2.41% +3.75% +2.56%
Number of hourly rates quoted 2,870 3,168 2,805
UK median hourly rate £20.00 £18.00 £18.70
Median hourly rate % change year-on-year +11.11% -3.74% -1.58%
10th Percentile £11.17 £11.00 £10.75
90th Percentile £52.50 £47.83 £48.75
UK excluding London median hourly rate £18.38 £17.50 £17.77
% change year-on-year +5.00% -1.52% -6.47%

2nd Line Support
Job Vacancy Trend

Job postings that featured 2nd Line Support in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for 2nd Line Support in the UK

2nd Line Support
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing 2nd Line Support.

Contractor daily rate trend for 2nd Line Support in the UK

2nd Line Support
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing 2nd Line Support over the 6 months to 25 August 2019.

Contractor daily rate histogram for 2nd Line Support in the UK

2nd Line Support
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing 2nd Line Support.

Contractor hourly rate trend for 2nd Line Support in the UK

2nd Line Support
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing 2nd Line Support over the 6 months to 25 August 2019.

Contractor hourly rate histogram for 2nd Line Support in the UK

2nd Line Support
Top 16 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Support within the UK over the 6 months to 25 August 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -6 698 £160 -1.54% 310
UK excluding London +3 481 £150 -6.25% 271
London +17 291 £163 -1.52% 57
South East +3 124 £168 +1.52% 92
South West +19 94 £150 +11.83% 44
Midlands +2 76 £148 +10.68% 37
North of England +5 72 £135 -22.86% 54
Scotland +46 55 £135 -5.26% 7
East of England +3 42 £130 - 26
North West +12 39 £130 -21.21% 35
West Midlands -5 39 £145 +3.57% 25
East Midlands +16 35 £125 -5.04% 12
Yorkshire +22 24 £140 -26.32% 18
Wales +13 14 £163 -1.52% 10
North East +7 9 £158 -26.74% 1
Northern Ireland +5 4 - - 1

2nd Line Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 25 August 2019, 2nd Line Support contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring 2nd Line Support in the job title.

1 594 (75.57%) Windows
2 442 (56.23%) Active Directory
3 349 (44.40%) Office 365
4 319 (40.59%) Windows 10
5 314 (39.95%) Microsoft
6 276 (35.11%) Windows 7
7 208 (26.46%) Microsoft Office
8 188 (23.92%) ITIL
9 154 (19.59%) SCCM
10 129 (16.41%) Finance
11 123 (15.65%) Windows Server
12 100 (12.72%) MS Exchange
13 91 (11.58%) Citrix
14 85 (10.81%) VMware
15 84 (10.69%) SLA
16 80 (10.18%) Cisco
17 75 (9.54%) Windows Server 2012
18 73 (9.29%) SharePoint
19 71 (9.03%) DNS
19 71 (9.03%) Windows Server 2008
20 70 (8.91%) DHCP
21 61 (7.76%) Skype
22 60 (7.63%) VMware Infrastructure
23 58 (7.38%) LAN
24 57 (7.25%) WAN
25 55 (7.00%) Android
26 53 (6.74%) VPN
27 52 (6.62%) Apple
28 51 (6.49%) TCP/IP
28 51 (6.49%) Hyper-V

2nd Line Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 100 (12.72%) MS Exchange
2 73 (9.29%) SharePoint
3 36 (4.58%) Skype for Business
4 25 (3.18%) Exchange Server 2010
5 16 (2.04%) Exchange Server 2013
6 14 (1.78%) IIS
7 13 (1.65%) SharePoint Server
8 5 (0.64%) Exchange Server 2003
8 5 (0.64%) Exchange Server 2007
8 5 (0.64%) IBM Notes
9 2 (0.25%) Confluence
9 2 (0.25%) Exchange Server 2000
9 2 (0.25%) SharePoint 2010
10 1 (0.13%) Blackberry Enterprise Server
10 1 (0.13%) CMS
10 1 (0.13%) Drupal
10 1 (0.13%) IBM Domino
Applications
1 208 (26.46%) Microsoft Office
2 14 (1.78%) Microsoft Excel
3 8 (1.02%) Microsoft PowerPoint
4 7 (0.89%) MS Visio
5 1 (0.13%) Acrobat
5 1 (0.13%) Photoshop
Business Applications
1 2 (0.25%) Remedy ITSM
2 1 (0.13%) Dynamics CRM
2 1 (0.13%) Dynamics NAV
2 1 (0.13%) Magento
Cloud Services
1 349 (44.40%) Office 365
2 33 (4.20%) Azure
3 27 (3.44%) OneDrive
4 18 (2.29%) G Suite
5 12 (1.53%) Azure Active Directory
6 11 (1.40%) AWS
7 5 (0.64%) SaaS
8 3 (0.38%) Dynamics 365
8 3 (0.38%) Slack
9 2 (0.25%) Adobe Creative Cloud
9 2 (0.25%) Cloud Computing
9 2 (0.25%) IBM Cloud
9 2 (0.25%) SoftLayer
10 1 (0.13%) Amazon CloudWatch
10 1 (0.13%) Amazon EC2
10 1 (0.13%) Amazon S3
10 1 (0.13%) CloudFront
10 1 (0.13%) Google Drive
10 1 (0.13%) Mimecast
10 1 (0.13%) PaaS
Communications & Networking
1 71 (9.03%) DNS
2 70 (8.91%) DHCP
3 61 (7.76%) Skype
4 58 (7.38%) LAN
5 57 (7.25%) WAN
6 53 (6.74%) VPN
7 51 (6.49%) TCP/IP
8 35 (4.45%) Internet
9 33 (4.20%) Firewall
10 27 (3.44%) VoIP
11 25 (3.18%) Wireless
12 18 (2.29%) Remote Desktop
12 18 (2.29%) Wi-Fi
13 9 (1.15%) PBX
13 9 (1.15%) SAN
14 8 (1.02%) IP Telephony
15 7 (0.89%) Ethernet
16 6 (0.76%) Cisco IOS
16 6 (0.76%) Structured Cabling
16 6 (0.76%) VLAN
Database & Business Intelligence
1 14 (1.78%) SQL Server
2 4 (0.51%) SQL Server 2012
3 3 (0.38%) Relational Database
3 3 (0.38%) SQL Server 2008
4 1 (0.13%) Amazon DynamoDB
4 1 (0.13%) Amazon RDS
4 1 (0.13%) Big Data
4 1 (0.13%) EDMS
4 1 (0.13%) GIS
4 1 (0.13%) MongoDB
4 1 (0.13%) MySQL
Development Applications
1 7 (0.89%) JIRA
2 2 (0.25%) Team Foundation Server
3 1 (0.13%) Hudson
3 1 (0.13%) MSI
3 1 (0.13%) TeamCity
General
1 129 (16.41%) Finance
2 45 (5.73%) Banking
3 37 (4.71%) Public Sector
4 16 (2.04%) Law
4 16 (2.04%) Telecoms
5 15 (1.91%) Retail
6 9 (1.15%) Legal
7 8 (1.02%) Manufacturing
8 7 (0.89%) Financial Institution
8 7 (0.89%) German Language
9 6 (0.76%) French Language
10 5 (0.64%) Investment Banking
11 4 (0.51%) Back Office
11 4 (0.51%) Electronics
11 4 (0.51%) Local Government
11 4 (0.51%) Marketing
12 3 (0.38%) Advertising
12 3 (0.38%) Publishing
13 2 (0.25%) Automotive
13 2 (0.25%) Military
Libraries, Frameworks & Software Standards
1 1 (0.13%) CSS
1 1 (0.13%) CSS3
1 1 (0.13%) HTML
1 1 (0.13%) HTML5
1 1 (0.13%) LAMP
1 1 (0.13%) Middleware
1 1 (0.13%) RSS
1 1 (0.13%) Software Packaging
1 1 (0.13%) Web Services
1 1 (0.13%) XMPP
Miscellaneous
1 35 (4.45%) Smartphone
2 31 (3.94%) Analytical Skills
3 30 (3.82%) Self-Motivation
4 27 (3.44%) iPhone
5 26 (3.31%) Video Conferencing
6 17 (2.16%) Driving Licence
7 14 (1.78%) BYOD
7 14 (1.78%) iPad
8 11 (1.40%) Data Centre
8 11 (1.40%) NHS
9 8 (1.02%) Management Information System
10 7 (0.89%) Blackberry
10 7 (0.89%) Replication
10 7 (0.89%) User Experience
11 6 (0.76%) Client/Server
12 5 (0.64%) Mobile App
12 5 (0.64%) PKI
13 4 (0.51%) Enterprise Software
13 4 (0.51%) Fat Client
13 4 (0.51%) Thin Client
Operating Systems
1 594 (75.57%) Windows
2 319 (40.59%) Windows 10
3 276 (35.11%) Windows 7
4 123 (15.65%) Windows Server
5 75 (9.54%) Windows Server 2012
6 71 (9.03%) Windows Server 2008
7 55 (7.00%) Android
8 43 (5.47%) Windows 8
9 42 (5.34%) Apple iOS
10 36 (4.58%) Mac OS
11 22 (2.80%) Windows Server 2003
12 20 (2.54%) Linux
13 14 (1.78%) Mac OS X
13 14 (1.78%) Windows XP
14 6 (0.76%) Unix
15 5 (0.64%) SUSE
16 3 (0.38%) Windows Mobile
17 2 (0.25%) CentOS
17 2 (0.25%) Red Hat Enterprise Linux
17 2 (0.25%) Windows 2000 Server
Processes & Methodologies
1 188 (23.92%) ITIL
2 51 (6.49%) Problem-Solving
3 45 (5.73%) Migration
4 33 (4.20%) Data Protection
5 28 (3.56%) Service Management
6 26 (3.31%) Preventative Maintenance
6 26 (3.31%) Service Delivery
7 24 (3.05%) Asset Management
8 22 (2.80%) Problem Management
9 18 (2.29%) Mobile Device Management
10 16 (2.04%) Change Management
10 16 (2.04%) ITSM
10 16 (2.04%) Time Management
11 14 (1.78%) Line Management
11 14 (1.78%) Patch Management
12 13 (1.65%) Incident Management
12 13 (1.65%) ITIL V3
12 13 (1.65%) Software Distribution
13 12 (1.53%) Mentoring
13 12 (1.53%) Server Patching
Programming Languages
1 28 (3.56%) PowerShell
2 14 (1.78%) SQL
3 11 (1.40%) C
4 8 (1.02%) VBA
5 4 (0.51%) Bash Shell
5 4 (0.51%) VB
6 3 (0.38%) Perl
6 3 (0.38%) Python
6 3 (0.38%) T-SQL
7 2 (0.25%) Java
7 2 (0.25%) Shell Script
8 1 (0.13%) PHP
8 1 (0.13%) VBScript
Qualifications
1 50 (6.36%) Security Cleared
2 46 (5.85%) ITIL Certification
3 33 (4.20%) SC Cleared
4 31 (3.94%) Microsoft Certification
5 21 (2.67%) Degree
6 15 (1.91%) ITIL Foundation Certificate
6 15 (1.91%) MCP
7 14 (1.78%) DV Cleared
8 10 (1.27%) MCSE
9 9 (1.15%) Cisco Certification
9 9 (1.15%) DBS Check
9 9 (1.15%) MCSA
10 6 (0.76%) A+ Certification
10 6 (0.76%) CCNA
11 4 (0.51%) Network+ Certification
12 3 (0.38%) MCDST
12 3 (0.38%) RHCA
12 3 (0.38%) RHCE
12 3 (0.38%) RHCSA
12 3 (0.38%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 84 (10.69%) SLA
2 4 (0.51%) ISO/IEC 27001
3 3 (0.38%) Disclosure Scotland
3 3 (0.38%) GDPR
3 3 (0.38%) ISO 14001
3 3 (0.38%) ISO 9001
4 2 (0.25%) Sarbanes-Oxley
5 1 (0.13%) GMP
System Software
1 442 (56.23%) Active Directory
2 60 (7.63%) VMware Infrastructure
3 51 (6.49%) Hyper-V
4 19 (2.42%) XenApp
5 10 (1.27%) Virtual Servers
6 7 (0.89%) XenDesktop
7 5 (0.64%) Terminal Services
8 4 (0.51%) BitLocker
8 4 (0.51%) IAG
8 4 (0.51%) Microsoft Virtual Server
8 4 (0.51%) Virtual Machines
9 3 (0.38%) Citrix Hypervisor
9 3 (0.38%) Terminal Server
10 2 (0.25%) Samba
10 2 (0.25%) Virtual Desktop
10 2 (0.25%) VMware ESXi
10 2 (0.25%) VMware Workstation
11 1 (0.13%) Microsoft App-V
11 1 (0.13%) VMware Server
11 1 (0.13%) vSphere
Systems Management
1 154 (19.59%) SCCM
2 14 (1.78%) Jamf Pro
2 14 (1.78%) McAfee ePO
3 10 (1.27%) Microsoft Intune
4 9 (1.15%) AirWatch
5 7 (0.89%) Norton AntiVirus
6 6 (0.76%) WSUS
7 4 (0.51%) SCOM
7 4 (0.51%) ServiceCenter
8 3 (0.38%) NetBackup
9 2 (0.25%) Automic
9 2 (0.25%) Backup Exec
9 2 (0.25%) Microsoft Data Protection Manager
9 2 (0.25%) OfficeScan
9 2 (0.25%) Single Sign-On
10 1 (0.13%) Failover Clustering
10 1 (0.13%) HP Data Protector
10 1 (0.13%) SCOrch
10 1 (0.13%) SCVMM
10 1 (0.13%) Systems Management Server (SMS)
Vendors
1 314 (39.95%) Microsoft
2 91 (11.58%) Citrix
3 85 (10.81%) VMware
4 80 (10.18%) Cisco
5 52 (6.62%) Apple
6 26 (3.31%) Google
7 24 (3.05%) HP
8 18 (2.29%) ServiceNow
9 17 (2.16%) McAfee
10 16 (2.04%) Dell
11 12 (1.53%) Intel
12 10 (1.27%) Adobe
12 10 (1.27%) Remedy
13 9 (1.15%) Symantec
14 7 (0.89%) CheckPoint
14 7 (0.89%) Ivanti
14 7 (0.89%) Red Hat
14 7 (0.89%) Sophos
15 6 (0.76%) Meraki
15 6 (0.76%) SolarWinds