Period
to 19 October 2017

The median contractor rate for a 2nd Line Support was £150 per day in advertised job vacancies during the 6 months to 19 October 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Second Line Support
UK
6 months to
19 Oct 2017
Same period 2016 Same period 2015
Rank 322 322 242
Rank change year-on-year 0 -80 -32
Contract jobs requiring a 2nd Line Support 753 815 1154
As % of all contract IT jobs advertised in the UK 0.76% 0.77% 1.01%
As % of the Job Titles category 0.80% 0.81% 1.06%
Number of daily rates quoted 417 430 478
UK median daily rate £150 £160 £160
Median daily rate % change year-on-year -6.25% -0.16% +0.16%
10th Percentile £110 £107 £106
90th Percentile £227 £250 £275
UK excluding London median daily rate £140 £155 £160
% change year-on-year -9.68% -3.13% -
Number of hourly rates quoted 144 166 418
UK median hourly rate £15.50 £15.00 £15.00
Median hourly rate % change year-on-year +3.33% - -
10th Percentile £11.25 £10.56 £11.00
90th Percentile £25.43 £23.75 £21.55
UK excluding London median hourly rate £15.00 £15.00 £15.00

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 94227 100844 108361
% of contract IT jobs with a recognized job title 94.80% 94.78% 94.94%
Number of daily rates quoted 61904 65674 68860
UK median daily rate £440 £425 £400
Median daily rate % change year-on-year +3.53% +6.25% -
10th Percentile £263 £250 £245
90th Percentile £625 £600 £588
UK excluding London median daily rate £400 £390 £375
% change year-on-year +2.56% +4.00% +6.53%
Number of hourly rates quoted 2803 3288 4165
UK median hourly rate £18.70 £18.26 £18.00
Median hourly rate % change year-on-year +2.40% +1.46% +7.66%
10th Percentile £10.86 £10.50 £10.50
90th Percentile £48.75 £47.00 £44.50
UK excluding London median hourly rate £18.00 £17.56 £17.50
% change year-on-year +2.51% +0.34% +6.06%

2nd Line Support
Job Vacancy Trend

Job postings that featured 2nd Line Support in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for 2nd Line Support in the UK

2nd Line Support
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing 2nd Line Support.

Contractor daily rate trend for 2nd Line Support in the UK

2nd Line Support
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing 2nd Line Support over the 6 months to 19 October 2017.

Contractor daily rate histogram for 2nd Line Support in the UK

2nd Line Support
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing 2nd Line Support.

Contractor hourly rate trend for 2nd Line Support in the UK

2nd Line Support
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing 2nd Line Support over the 6 months to 19 October 2017.

Contractor hourly rate histogram for 2nd Line Support in the UK

2nd Line Support
Top 15 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Support within the UK over the 6 months to 19 October 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +3 688 £150 -6.25% 80
UK excluding London +24 480 £140 -9.68% 51
London +10 266 £163 -1.52% 29
South East +11 131 £148 -6.35% 14
North of England +73 120 £153 -12.86% 12
Midlands +34 75 £125 -10.71% 9
Yorkshire +56 70 £140 -6.67% 4
South West -21 54 £140 -6.67% 4
West Midlands +29 52 £114 -15.21% 5
North West +26 44 £140 -21.13% 8
Scotland +28 43 £128 -8.93%
East of England -32 42 £139 -18.38% 12
East Midlands +7 23 £135 -11.48% 4
Wales -7 16 £173 +4.70%
North East +45 6 £172 -21.10%

2nd Line Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 19 October 2017, 2nd Line Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring 2nd Line Support in the job title.

1 555 (73.71%) Windows
2 395 (52.46%) Active Directory
3 300 (39.84%) Microsoft
4 272 (36.12%) Windows 7
5 232 (30.81%) Microsoft Office
6 179 (23.77%) ITIL
6 179 (23.77%) Windows 10
7 176 (23.37%) Office 365
8 152 (20.19%) Windows Server
9 123 (16.33%) Citrix
10 117 (15.54%) SCCM
11 95 (12.62%) Security Cleared
11 95 (12.62%) MS Exchange
12 93 (12.35%) Windows Server 2008
13 91 (12.08%) Cisco
13 91 (12.08%) VMware
14 82 (10.89%) Windows Server 2012
14 82 (10.89%) Blackberry
15 79 (10.49%) Windows 8
16 78 (10.36%) Apple
17 71 (9.43%) SC Cleared
18 70 (9.30%) Finance
19 68 (9.03%) SLA
20 66 (8.76%) Android
21 64 (8.50%) DNS
21 64 (8.50%) Microsoft Certification
22 61 (8.10%) WAN
22 61 (8.10%) VPN
23 60 (7.97%) DHCP
23 60 (7.97%) LAN

2nd Line Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 95 (12.62%) MS Exchange
2 37 (4.91%) Exchange Server 2010
3 33 (4.38%) Blackberry Enterprise Server
4 31 (4.12%) SharePoint
5 22 (2.92%) Skype for Business
6 21 (2.79%) IBM Notes
7 10 (1.33%) Exchange Server 2003
7 10 (1.33%) Exchange Server 2007
7 10 (1.33%) Exchange Server 2013
8 9 (1.20%) IIS
9 2 (0.27%) SharePoint 2013
9 2 (0.27%) SharePoint Server
9 2 (0.27%) WordPress
10 1 (0.13%) Confluence
10 1 (0.13%) JBoss
10 1 (0.13%) Live Communications Server
10 1 (0.13%) OpenStack
10 1 (0.13%) WebLogic
10 1 (0.13%) WebSphere
Applications
1 232 (30.81%) Microsoft Office
2 32 (4.25%) Microsoft Excel
3 18 (2.39%) Microsoft PowerPoint
4 6 (0.80%) MS Visio
5 1 (0.13%) AutoCAD
5 1 (0.13%) Microsoft Project
5 1 (0.13%) Spreadsheet
5 1 (0.13%) SPSS
Business Applications
1 9 (1.20%) Eikon
2 8 (1.06%) Dynamics CRM
3 4 (0.53%) Dynamics NAV
4 2 (0.27%) assyst
5 1 (0.13%) Dynamics AX
5 1 (0.13%) Oracle Payables
5 1 (0.13%) Oracle Retail
5 1 (0.13%) Remedy ITSM
5 1 (0.13%) Summit
5 1 (0.13%) Temenos T24
Cloud Services
1 176 (23.37%) Office 365
2 13 (1.73%) G Suite
3 12 (1.59%) Microsoft Azure
4 5 (0.66%) Azure Active Directory
5 3 (0.40%) Amazon AWS
5 3 (0.40%) Mimecast
6 2 (0.27%) OneDrive
6 2 (0.27%) SaaS
6 2 (0.27%) Yammer
7 1 (0.13%) Dropbox
7 1 (0.13%) IaaS
7 1 (0.13%) PaaS
Communications & Networking
1 64 (8.50%) DNS
2 61 (8.10%) VPN
2 61 (8.10%) WAN
3 60 (7.97%) DHCP
3 60 (7.97%) LAN
4 56 (7.44%) TCP/IP
5 41 (5.44%) Remote Desktop
6 34 (4.52%) Wireless
7 29 (3.85%) Firewall
8 27 (3.59%) Internet
9 26 (3.45%) Cisco IOS
10 18 (2.39%) Skype
10 18 (2.39%) VoIP
11 15 (1.99%) Wi-Fi
12 14 (1.86%) VLAN
13 10 (1.33%) SAN
14 8 (1.06%) Broadband
15 7 (0.93%) Intranet
15 7 (0.93%) IP Telephony
16 6 (0.80%) ADSL
Database & Business Intelligence
1 28 (3.72%) SQL Server
2 5 (0.66%) SQL Server 2008
3 4 (0.53%) SQL Server 2014
4 3 (0.40%) Oracle Database
4 3 (0.40%) Relational Database
4 3 (0.40%) SQL Server Integration Services
5 2 (0.27%) Data Warehouse
5 2 (0.27%) DB2
5 2 (0.27%) MS Access
5 2 (0.27%) MySQL
6 1 (0.13%) Crystal Reports
6 1 (0.13%) GIS
6 1 (0.13%) Hadoop
6 1 (0.13%) Oracle Database 11g
6 1 (0.13%) Oracle Database 12c
6 1 (0.13%) Oracle Exadata
6 1 (0.13%) Oracle9i Database
Development Applications
1 10 (1.33%) JIRA
2 4 (0.53%) Eclipse
2 4 (0.53%) SQL Server Management Studio (SSMS)
3 1 (0.13%) MSI
3 1 (0.13%) Team Foundation Server
3 1 (0.13%) Toad
3 1 (0.13%) Visual Studio
General
1 70 (9.30%) Finance
2 41 (5.44%) Banking
3 17 (2.26%) Retail
4 14 (1.86%) Telecoms
5 11 (1.46%) Law
5 11 (1.46%) Legal
5 11 (1.46%) Manufacturing
6 9 (1.20%) Retail Banking
7 6 (0.80%) Military
8 4 (0.53%) Billing
9 3 (0.40%) Front Office
9 3 (0.40%) Publishing
10 2 (0.27%) Advertising
10 2 (0.27%) Back Office
10 2 (0.27%) Financial Institution
10 2 (0.27%) French Language
10 2 (0.27%) Marketing
10 2 (0.27%) Multimedia
11 1 (0.13%) Dutch Language
11 1 (0.13%) German Language
Libraries, Frameworks & Software Standards
1 4 (0.53%) .NET
1 4 (0.53%) Software Packaging
2 2 (0.27%) XMPP
3 1 (0.13%) 802.1X
3 1 (0.13%) Flash
3 1 (0.13%) J2EE
3 1 (0.13%) REST
3 1 (0.13%) SOAP
3 1 (0.13%) Web Services
Miscellaneous
1 82 (10.89%) Blackberry
2 33 (4.38%) Analytical Skills
3 31 (4.12%) iPhone
4 26 (3.45%) Management Information System
4 26 (3.45%) Smartphone
5 25 (3.32%) Driving Licence
6 20 (2.66%) Video Conferencing
7 19 (2.52%) iPad
8 18 (2.39%) BYOD
9 10 (1.33%) Clustering
9 10 (1.33%) Fat Client
9 10 (1.33%) Thin Client
10 9 (1.20%) Data Centre
11 5 (0.66%) Client/Server
11 5 (0.66%) NHS
12 4 (0.53%) Life Science
13 3 (0.40%) Computer Science
13 3 (0.40%) e-Learning
13 3 (0.40%) FMCG
13 3 (0.40%) User Experience
Operating Systems
1 555 (73.71%) Windows
2 272 (36.12%) Windows 7
3 179 (23.77%) Windows 10
4 152 (20.19%) Windows Server
5 93 (12.35%) Windows Server 2008
6 82 (10.89%) Windows Server 2012
7 79 (10.49%) Windows 8
8 66 (8.76%) Android
9 52 (6.91%) Windows XP
10 38 (5.05%) Windows Server 2003
11 37 (4.91%) Apple iOS
12 28 (3.72%) Mac OS
13 22 (2.92%) Unix
14 18 (2.39%) Mac OS X
15 13 (1.73%) Linux
16 12 (1.59%) Windows Vista
17 10 (1.33%) Windows Phone
18 9 (1.20%) Solaris
19 5 (0.66%) Windows 2000
20 2 (0.27%) Ubuntu
Processes & Methodologies
1 179 (23.77%) ITIL
2 48 (6.37%) Incident Management
3 33 (4.38%) Service Management
4 32 (4.25%) Service Delivery
5 28 (3.72%) Time Management
6 25 (3.32%) Mobile Device Management
7 22 (2.92%) Migration
8 21 (2.79%) ITIL V3
9 19 (2.52%) CRM
9 19 (2.52%) ITSM
10 17 (2.26%) Asset Management
10 17 (2.26%) Change Management
10 17 (2.26%) Problem Management
11 15 (1.99%) Coaching
12 12 (1.59%) Root Cause Analysis
13 11 (1.46%) Line Management
13 11 (1.46%) Project Management
14 10 (1.33%) Knowledge Management
15 9 (1.20%) Information Security
16 8 (1.06%) E-Commerce
Programming Languages
1 39 (5.18%) SQL
2 7 (0.93%) Java
3 6 (0.80%) C
4 4 (0.53%) T-SQL
5 3 (0.40%) PowerShell
5 3 (0.40%) VBA
6 2 (0.27%) Shell Script
6 2 (0.27%) VBScript
7 1 (0.13%) PL/SQL
7 1 (0.13%) VB
Qualifications
1 95 (12.62%) Security Cleared
2 71 (9.43%) SC Cleared
3 64 (8.50%) Microsoft Certification
4 29 (3.85%) MCP
5 25 (3.32%) MCSA
6 24 (3.19%) MCSE
7 23 (3.05%) DV Cleared
8 19 (2.52%) Cisco Certification
9 17 (2.26%) CCNA
10 15 (1.99%) ITIL Certification
11 14 (1.86%) Degree
12 13 (1.73%) A+ Certification
13 11 (1.46%) MCDST
14 10 (1.33%) DBS Check
15 8 (1.06%) MCITP
16 7 (0.93%) Network+ Certification
17 6 (0.80%) CTC Cleared
18 5 (0.66%) ACHDS
18 5 (0.66%) ACTC
18 5 (0.66%) MCSM
Quality Assurance & Compliance
1 68 (9.03%) SLA
2 3 (0.40%) Disclosure Scotland
2 3 (0.40%) QA
3 2 (0.27%) PMO
System Software
1 395 (52.46%) Active Directory
2 45 (5.98%) VMware Infrastructure
3 19 (2.52%) Hyper-V
4 16 (2.12%) Microsoft App-V
5 12 (1.59%) XenApp
6 9 (1.20%) Virtual Servers
6 9 (1.20%) XenDesktop
7 8 (1.06%) vSphere
8 7 (0.93%) Virtual Desktop
9 4 (0.53%) Virtual Machines
10 3 (0.40%) XenServer
11 2 (0.27%) Microsoft Virtual Server
11 2 (0.27%) VMware ESXi
12 1 (0.13%) Oracle RAC
Systems Management
1 117 (15.54%) SCCM
2 12 (1.59%) NetBackup
3 10 (1.33%) Netcool
4 9 (1.20%) OpenView Configuration Management
5 8 (1.06%) Backup Exec
6 7 (0.93%) AirWatch
6 7 (0.93%) Systems Management Server (SMS)
7 3 (0.40%) Cisco Prime
7 3 (0.40%) Jamf Pro
7 3 (0.40%) Microsoft Data Protection Manager
7 3 (0.40%) Norton AntiVirus
7 3 (0.40%) Puppet
7 3 (0.40%) WSUS
8 2 (0.27%) DameWare
8 2 (0.27%) Symantec Endpoint Protection
8 2 (0.27%) Tivoli
9 1 (0.13%) MAILsweeper
9 1 (0.13%) Oracle RMAN
9 1 (0.13%) Tivoli Monitoring
9 1 (0.13%) Unicenter
Vendors
1 300 (39.84%) Microsoft
2 123 (16.33%) Citrix
3 91 (12.08%) Cisco
3 91 (12.08%) VMware
4 78 (10.36%) Apple
5 41 (5.44%) HP
6 24 (3.19%) Dell
7 23 (3.05%) Google
7 23 (3.05%) Oracle
8 21 (2.79%) Lotus
9 20 (2.66%) ServiceNow
10 15 (1.99%) Bloomberg
11 14 (1.86%) McAfee
11 14 (1.86%) Veritas
12 10 (1.33%) LANDesk
12 10 (1.33%) Remedy
12 10 (1.33%) Reuters
12 10 (1.33%) Sophos
12 10 (1.33%) Symantec
13 9 (1.20%) Avaya