Period
to 18 August 2019

The following table provides summary statistics for contract job vacancies advertised in Yorkshire with a requirement for ITSM skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ITSM over the 6 months to 18 August 2019 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

IT Service Management (ITSM)
England > Yorkshire
6 months to
18 Aug 2019
Same period 2018 Same period 2017
Rank 143 166 164
Rank change year-on-year +23 -2 +1
Contract jobs citing ITSM 35 29 27
As % of all contract IT jobs advertised in Yorkshire 0.86% 0.59% 0.63%
As % of the Processes & Methodologies category 0.99% 0.67% 0.74%
Number of daily rates quoted 17 17 12
Yorkshire median daily rate £413 £410 £450
Median daily rate % change year-on-year +0.61% -8.89% +28.57%
10th Percentile £220 £200 £300
90th Percentile £500 £525 £517
England median daily rate £475 £460 £450
% change year-on-year +3.26% +2.22% +5.88%
Number of hourly rates quoted 10 0 10
Yorkshire median hourly rate £13.41 - £8.81
10th Percentile £10.16 - £7.98
90th Percentile £28.96 - £9.59
England median hourly rate £17.50 £19.25 £15.25
% change year-on-year -9.09% +26.23% -33.70%

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in Yorkshire with a requirement for process or methodology skills.

All Process and Methodology Skills
Yorkshire
Contract vacancies with a requirement for process or methodology skills 3,529 4,348 3,647
As % of all contract IT jobs advertised in Yorkshire 86.24% 87.91% 85.65%
Number of daily rates quoted 2,352 2,925 2,390
Yorkshire median daily rate £425 £410 £400
Median daily rate % change year-on-year +3.66% +2.50% -
10th Percentile £263 £280 £263
90th Percentile £575 £540 £550
England median daily rate £475 £463 £450
% change year-on-year +2.70% +2.78% +5.88%
Number of hourly rates quoted 143 122 89
Yorkshire median hourly rate £17.00 £17.51 £14.00
Median hourly rate % change year-on-year -2.88% +25.04% -3.45%
10th Percentile £11.17 £11.17 £8.42
90th Percentile £36.20 £43.25 £38.70
England median hourly rate £25.00 £21.50 £24.00
% change year-on-year +16.28% -10.42% +2.13%

ITSM
Job Vacancy Trend in Yorkshire

Job postings citing ITSM as a percentage of all IT jobs advertised in Yorkshire.

Job vacancy trend for ITSM in Yorkshire

ITSM
Contractor Daily Rate Trend in Yorkshire

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing ITSM in Yorkshire.

Contractor daily rate trend for ITSM in Yorkshire

ITSM
Contractor Daily Rate Histogram in Yorkshire

The daily rate distribution of IT jobs citing ITSM in Yorkshire over the 6 months to 18 August 2019.

Contractor daily rate histogram for ITSM in Yorkshire

ITSM
Contractor Hourly Rate Trend in Yorkshire

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing ITSM in Yorkshire.

Contractor hourly rate trend for ITSM in Yorkshire

ITSM
Contractor Hourly Rate Histogram in Yorkshire

The hourly rate distribution of IT jobs citing ITSM in Yorkshire over the 6 months to 18 August 2019.

Contractor hourly rate histogram for ITSM in Yorkshire

ITSM
Contract Job Locations in Yorkshire

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITSM within the Yorkshire region over the 6 months to 18 August 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
West Yorkshire +23 22 £450 +9.76% 9
South Yorkshire +4 10 £413 +10.00%
North Yorkshire +4 1 £450 - 2
ITSM
England

For the 6 months to 18 August 2019, IT contractor jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the Yorkshire region with a requirement for ITSM.

1 25 (71.43%) Service Management
2 20 (57.14%) ITIL
3 10 (28.57%) Migration
4 8 (22.86%) NHS
4 8 (22.86%) Microsoft
4 8 (22.86%) ServiceNow
5 7 (20.00%) Service Delivery
6 6 (17.14%) Stakeholder Management
6 6 (17.14%) PRINCE2
6 6 (17.14%) Agile Software Development
6 6 (17.14%) Public Sector
7 5 (14.29%) Self-Motivation
7 5 (14.29%) Incident Management
7 5 (14.29%) MS Exchange
7 5 (14.29%) HP
8 4 (11.43%) SLA
8 4 (11.43%) Project Management
8 4 (11.43%) Disaster Recovery
8 4 (11.43%) Windows
8 4 (11.43%) Business Continuity
8 4 (11.43%) Change Control
8 4 (11.43%) Business Transformation
9 3 (8.57%) Office 365
9 3 (8.57%) Mentoring
9 3 (8.57%) Problem-Solving
9 3 (8.57%) Supplier Relationship Management
9 3 (8.57%) Commercial Awareness
9 3 (8.57%) Management Information System
9 3 (8.57%) Operations Management
9 3 (8.57%) Process Improvement

ITSM
Co-occurring IT Skills in Yorkshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (14.29%) MS Exchange
2 2 (5.71%) SharePoint
3 1 (2.86%) CICS
Applications
1 2 (5.71%) Microsoft PowerPoint
2 1 (2.86%) Microsoft Excel
2 1 (2.86%) Microsoft Office
Business Applications
1 1 (2.86%) assyst
1 1 (2.86%) Remedy ITSM
Cloud Services
1 3 (8.57%) Office 365
2 1 (2.86%) Amazon AWS
2 1 (2.86%) Amazon EC2
2 1 (2.86%) Amazon S3
2 1 (2.86%) Azure Active Directory
2 1 (2.86%) Dynamics 365
2 1 (2.86%) Microsoft Azure
2 1 (2.86%) Power Platform
2 1 (2.86%) Route 53
2 1 (2.86%) Virtual Private Cloud
Communications & Networking
1 2 (5.71%) TCP/IP
1 2 (5.71%) VPN
2 1 (2.86%) DHCP
2 1 (2.86%) DNS
2 1 (2.86%) Firewall
2 1 (2.86%) Internet
2 1 (2.86%) IPsec
2 1 (2.86%) SSL
2 1 (2.86%) VLAN
2 1 (2.86%) VoIP
2 1 (2.86%) WAN
2 1 (2.86%) WebEx
2 1 (2.86%) Wi-Fi
Database & Business Intelligence
1 1 (2.86%) Amazon RDS
1 1 (2.86%) DB2
1 1 (2.86%) Oracle Reports
1 1 (2.86%) PostgreSQL
1 1 (2.86%) Power BI
1 1 (2.86%) SQL Server Reporting Services
General
1 6 (17.14%) Public Sector
2 1 (2.86%) Publishing
2 1 (2.86%) Telecoms
Job Titles
1 10 (28.57%) Analyst
2 9 (25.71%) Project Manager
3 7 (20.00%) Service Analyst
4 6 (17.14%) Service Management Manager
4 6 (17.14%) Service Management Project Manager
5 5 (14.29%) IT Analyst
5 5 (14.29%) IT Manager
5 5 (14.29%) IT Support
5 5 (14.29%) Service Desk Analyst
5 5 (14.29%) Service Manager
6 4 (11.43%) IT Project Manager
6 4 (11.43%) IT Services Manager
6 4 (11.43%) IT Technician
6 4 (11.43%) ITSM Project Manager
6 4 (11.43%) Support Analyst
7 3 (8.57%) 1st Line Service Desk Analyst
7 3 (8.57%) 1st Line Support
7 3 (8.57%) IT Support Analyst
7 3 (8.57%) Service Desk Support
7 3 (8.57%) Service Desk Support Analyst
Libraries, Frameworks & Software Standards
1 2 (5.71%) LDAP
2 1 (2.86%) SAML
2 1 (2.86%) Web Services
2 1 (2.86%) X-Windows
Miscellaneous
1 8 (22.86%) NHS
2 5 (14.29%) Self-Motivation
3 3 (8.57%) CMDB
3 3 (8.57%) Management Information System
4 2 (5.71%) Greenfield Project
5 1 (2.86%) iPhone
5 1 (2.86%) User Experience
Operating Systems
1 4 (11.43%) Windows
2 2 (5.71%) Linux
3 1 (2.86%) Mac OS X
3 1 (2.86%) Unix
3 1 (2.86%) Windows 7
3 1 (2.86%) Windows Server
Processes & Methodologies
1 25 (71.43%) Service Management
2 20 (57.14%) ITIL
3 10 (28.57%) Migration
4 7 (20.00%) Service Delivery
5 6 (17.14%) Agile Software Development
5 6 (17.14%) PRINCE2
5 6 (17.14%) Stakeholder Management
6 5 (14.29%) Incident Management
7 4 (11.43%) Business Continuity
7 4 (11.43%) Business Transformation
7 4 (11.43%) Change Control
7 4 (11.43%) Disaster Recovery
7 4 (11.43%) Project Management
8 3 (8.57%) Change Management
8 3 (8.57%) Commercial Awareness
8 3 (8.57%) Configuration Management
8 3 (8.57%) Mentoring
8 3 (8.57%) Problem-Solving
8 3 (8.57%) Process Improvement
8 3 (8.57%) Supplier Relationship Management
Programming Languages
1 2 (5.71%) PowerShell
2 1 (2.86%) JavaScript
2 1 (2.86%) Perl
2 1 (2.86%) Python
Qualifications
1 3 (8.57%) ITIL Certification
1 3 (8.57%) PMI Certification
1 3 (8.57%) PMP
1 3 (8.57%) PRINCE2 Certification
2 2 (5.71%) Security Cleared
3 1 (2.86%) Degree
3 1 (2.86%) PRINCE2 Practitioner
Quality Assurance & Compliance
1 4 (11.43%) SLA
2 1 (2.86%) 21 CFR Part 11
2 1 (2.86%) Data Quality
2 1 (2.86%) GDPR
2 1 (2.86%) PMO
System Software
1 2 (5.71%) Active Directory
2 1 (2.86%) Virtual Servers
Systems Management
1 1 (2.86%) Ansible
1 1 (2.86%) Jamf Pro
1 1 (2.86%) Opscode Chef
1 1 (2.86%) Puppet
1 1 (2.86%) Single Sign-On
Vendors
1 8 (22.86%) Microsoft
1 8 (22.86%) ServiceNow
2 5 (14.29%) HP
3 1 (2.86%) BMC
3 1 (2.86%) IFS
3 1 (2.86%) Infor
3 1 (2.86%) Okta
3 1 (2.86%) Oracle
3 1 (2.86%) Remedy
3 1 (2.86%) SAP
3 1 (2.86%) Snow
3 1 (2.86%) SonicWALL
3 1 (2.86%) Tableau