Period
to 23 November 2017

The following table provides summary statistics for contract job vacancies advertised in Yorkshire with a requirement for ITSM skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ITSM over the 6 months to 23 November 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

IT Service Management (ITSM)
England > Yorkshire
6 months to
23 Nov 2017
Same period 2016 Same period 2015
Rank 164 158 163
Rank change year-on-year -6 +5 -9
Contract jobs citing ITSM 23 50 63
As % of all contract IT jobs advertised in Yorkshire 0.52% 0.92% 1.02%
As % of the Processes & Methodologies category 0.62% 1.09% 1.23%
Number of daily rates quoted 11 23 47
Yorkshire median daily rate £300 £350 £375
Median daily rate % change year-on-year -14.29% -6.67% -
10th Percentile £269 £121 £240
90th Percentile £488 £553 £501
England median daily rate £425 £403 £413
% change year-on-year +5.59% -2.42% +3.13%
Number of hourly rates quoted 4 4 4
Yorkshire median hourly rate £8.46 £14.50 £12.75
Median hourly rate % change year-on-year -41.66% +13.73% -66.45%
10th Percentile £7.84 £10.40 £9.98
90th Percentile £9.23 £14.75 £20.53
England median hourly rate £15.11 £15.00 £21.49
% change year-on-year +0.72% -30.19% +53.04%

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in Yorkshire with a requirement for process or methodology skills.

All Process and Methodology Skills
Yorkshire
Contract vacancies with a requirement for process or methodology skills 3700 4584 5132
As % of all contract IT jobs advertised in Yorkshire 83.48% 84.13% 83.19%
Number of daily rates quoted 2456 2984 3518
Yorkshire median daily rate £400 £400 £375
Median daily rate % change year-on-year - +6.67% +7.14%
10th Percentile £263 £263 £263
90th Percentile £550 £550 £538
England median daily rate £450 £425 £425
% change year-on-year +5.88% - +6.25%
Number of hourly rates quoted 98 131 179
Yorkshire median hourly rate £16.00 £14.87 £14.50
Median hourly rate % change year-on-year +7.64% +2.52% -
10th Percentile £9.94 £11.06 £9.25
90th Percentile £40.00 £37.00 £34.41
England median hourly rate £24.00 £24.00 £22.50
% change year-on-year - +6.67% +18.42%

ITSM
Job Vacancy Trend in Yorkshire

Job postings citing ITSM as a percentage of all IT jobs advertised in Yorkshire.

Job vacancy trend for ITSM in Yorkshire

ITSM
Contractor Daily Rate Trend in Yorkshire

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing ITSM in Yorkshire.

Contractor daily rate trend for ITSM in Yorkshire

ITSM
Contractor Daily Rate Histogram in Yorkshire

The daily rate distribution of IT jobs citing ITSM in Yorkshire over the 6 months to 23 November 2017.

Contractor daily rate histogram for ITSM in Yorkshire

ITSM
Contractor Hourly Rate Trend in Yorkshire

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing ITSM in Yorkshire.

Contractor hourly rate trend for ITSM in Yorkshire

ITSM
Contract Job Locations in Yorkshire

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITSM within the Yorkshire region over the 6 months to 23 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
West Yorkshire -28 11 £413 +13.79% 6
South Yorkshire +21 7 £294 +193.75% 1
North Yorkshire - 3 £350 - 1
ITSM
England

For the 6 months to 23 November 2017, IT contractor jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the Yorkshire region with a requirement for ITSM.

1 15 (65.22%) Service Management
2 10 (43.48%) ITIL
3 8 (34.78%) Migration
3 8 (34.78%) Incident Management
4 7 (30.43%) Finance
4 7 (30.43%) Microsoft Office
4 7 (30.43%) Active Directory
5 5 (21.74%) Microsoft
5 5 (21.74%) ServiceNow
6 4 (17.39%) Stakeholder Engagement
6 4 (17.39%) Skype for Business
6 4 (17.39%) Skype
6 4 (17.39%) PMO
6 4 (17.39%) Windows
6 4 (17.39%) SharePoint
6 4 (17.39%) Manufacturing
7 3 (13.04%) Stakeholder Management
7 3 (13.04%) MS Visio
7 3 (13.04%) MS Exchange
7 3 (13.04%) HP
7 3 (13.04%) Data Centre
7 3 (13.04%) Windows 7
7 3 (13.04%) SaaS
7 3 (13.04%) Problem Management
8 2 (8.70%) Exchange Server 2007
8 2 (8.70%) Remedy ITSM
8 2 (8.70%) Exchange Server 2003
8 2 (8.70%) Windows Vista
8 2 (8.70%) User Acceptance Testing
8 2 (8.70%) VMware Infrastructure

ITSM
Co-occurring IT Skills in Yorkshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (17.39%) SharePoint
1 4 (17.39%) Skype for Business
2 3 (13.04%) MS Exchange
3 2 (8.70%) Exchange Server 2003
3 2 (8.70%) Exchange Server 2007
4 1 (4.35%) IIS
Applications
1 7 (30.43%) Microsoft Office
2 3 (13.04%) MS Visio
3 2 (8.70%) Acrobat
3 2 (8.70%) Microsoft Excel
3 2 (8.70%) Microsoft PowerPoint
3 2 (8.70%) Microsoft Project
3 2 (8.70%) Spreadsheet
Business Applications
1 2 (8.70%) Remedy ITSM
Cloud Services
1 3 (13.04%) SaaS
2 2 (8.70%) Azure Active Directory
2 2 (8.70%) IaaS
2 2 (8.70%) Microsoft Azure
2 2 (8.70%) PaaS
3 1 (4.35%) Office 365
Communications & Networking
1 4 (17.39%) Skype
2 2 (8.70%) DNS
2 2 (8.70%) Internet
2 2 (8.70%) Remote Desktop
2 2 (8.70%) VPN
2 2 (8.70%) WebEx
3 1 (4.35%) IPv4
3 1 (4.35%) IPv6
3 1 (4.35%) WAN
General
1 7 (30.43%) Finance
2 4 (17.39%) Manufacturing
Job Titles
1 8 (34.78%) Analyst
2 4 (17.39%) Business Analyst
2 4 (17.39%) Consultant
2 4 (17.39%) Coordinator
2 4 (17.39%) Project Coordinator
3 3 (13.04%) Service Analyst
4 2 (8.70%) Azure Consultant
4 2 (8.70%) Azure Infrastructure Lead
4 2 (8.70%) Deskside Engineer
4 2 (8.70%) Desktop Support
4 2 (8.70%) Infrastructure Consultant
4 2 (8.70%) ITIL Business Analyst
4 2 (8.70%) ITIL Service Analyst
4 2 (8.70%) ITSM Analyst
4 2 (8.70%) Junior
4 2 (8.70%) Service Desk Analyst
5 1 (4.35%) IAM Consultant
5 1 (4.35%) Identity and Access Management Consultant
5 1 (4.35%) IT Analyst
5 1 (4.35%) Service Desk Support Analyst
Libraries, Frameworks & Software Standards
1 1 (4.35%) LAMP
1 1 (4.35%) Middleware
Miscellaneous
1 3 (13.04%) Data Centre
2 2 (8.70%) Blackberry
2 2 (8.70%) Hybrid Cloud
2 2 (8.70%) PDA
3 1 (4.35%) NHS
Operating Systems
1 4 (17.39%) Windows
2 3 (13.04%) Windows 7
3 2 (8.70%) Windows 2000
3 2 (8.70%) Windows Server
3 2 (8.70%) Windows Server 2003
3 2 (8.70%) Windows Server 2008
3 2 (8.70%) Windows Vista
3 2 (8.70%) Windows XP
4 1 (4.35%) Linux
Processes & Methodologies
1 15 (65.22%) Service Management
2 10 (43.48%) ITIL
3 8 (34.78%) Incident Management
3 8 (34.78%) Migration
4 4 (17.39%) Stakeholder Engagement
5 3 (13.04%) Problem Management
5 3 (13.04%) Stakeholder Management
6 2 (8.70%) Business Intelligence
6 2 (8.70%) Business Process Modelling
6 2 (8.70%) Change Control
6 2 (8.70%) Customer Requirements
6 2 (8.70%) TOGAF
6 2 (8.70%) User Acceptance Testing
7 1 (4.35%) BPMN
7 1 (4.35%) Converged Infrastructure
7 1 (4.35%) Health Informatics
7 1 (4.35%) Identity Access Management
7 1 (4.35%) Release Management
7 1 (4.35%) Service Continuity Management
7 1 (4.35%) Translating Business Requirements
Programming Languages
1 2 (8.70%) SQL
Qualifications
1 2 (8.70%) ITIL Foundation Certificate
2 1 (4.35%) MCP
2 1 (4.35%) Microsoft Certification
Quality Assurance & Compliance
1 4 (17.39%) PMO
2 2 (8.70%) QA
System Software
1 7 (30.43%) Active Directory
2 2 (8.70%) VMware Infrastructure
3 1 (4.35%) Hyper-V
Systems Management
1 2 (8.70%) DameWare
1 2 (8.70%) Systems Management Server (SMS)
Vendors
1 5 (21.74%) Microsoft
1 5 (21.74%) ServiceNow
2 3 (13.04%) HP
3 2 (8.70%) Adobe
3 2 (8.70%) Bomgar
3 2 (8.70%) Remedy
3 2 (8.70%) VMware
4 1 (4.35%) Oracle
4 1 (4.35%) Sun