Period
to 20 November 2018

The following table provides summary statistics for contract job vacancies advertised in Yorkshire with a requirement for ITSM skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ITSM over the 6 months to 20 November 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

IT Service Management (ITSM)
England > Yorkshire
6 months to
20 Nov 2018
Same period 2017 Same period 2016
Rank 171 165 152
Rank change year-on-year -6 -13 +6
Contract jobs citing ITSM 29 22 49
As % of all contract IT jobs advertised in Yorkshire 0.58% 0.50% 0.91%
As % of the Processes & Methodologies category 0.67% 0.59% 1.06%
Number of daily rates quoted 14 11 22
Yorkshire median daily rate £208 £300 £343
Median daily rate % change year-on-year -30.83% -12.41% -4.20%
10th Percentile £130 £269 £114
90th Percentile £424 £488 £558
England median daily rate £425 £425 £401
% change year-on-year - +6.12% -2.91%
Number of hourly rates quoted 1 4 4
Yorkshire median hourly rate £8.82 £8.46 £14.50
Median hourly rate % change year-on-year +4.26% -41.66% +13.73%
10th Percentile £8.42 £7.84 £10.40
90th Percentile £9.23 £9.23 £14.75
England median hourly rate £17.50 £15.11 £15.00
% change year-on-year +15.84% +0.72% -28.57%

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in Yorkshire with a requirement for process or methodology skills.

All Process and Methodology Skills
Yorkshire
Contract vacancies with a requirement for process or methodology skills 4,308 3,742 4,601
As % of all contract IT jobs advertised in Yorkshire 86.63% 85.28% 85.47%
Number of daily rates quoted 2,914 2,489 2,986
Yorkshire median daily rate £413 £400 £400
Median daily rate % change year-on-year +3.13% - +6.67%
10th Percentile £280 £256 £263
90th Percentile £550 £550 £550
England median daily rate £475 £450 £425
% change year-on-year +5.56% +5.88% +1.19%
Number of hourly rates quoted 118 102 135
Yorkshire median hourly rate £17.00 £15.25 £14.75
Median hourly rate % change year-on-year +11.48% +3.39% +1.72%
10th Percentile £10.68 £9.82 £10.85
90th Percentile £43.25 £40.00 £40.30
England median hourly rate £22.00 £23.50 £23.00
% change year-on-year -6.38% +2.17% +4.55%

ITSM
Job Vacancy Trend in Yorkshire

Job postings citing ITSM as a percentage of all IT jobs advertised in Yorkshire.

Job vacancy trend for ITSM in Yorkshire

ITSM
Contractor Daily Rate Trend in Yorkshire

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing ITSM in Yorkshire.

Contractor daily rate trend for ITSM in Yorkshire

ITSM
Contractor Daily Rate Histogram in Yorkshire

The daily rate distribution of IT jobs citing ITSM in Yorkshire over the 6 months to 20 November 2018.

Contractor daily rate histogram for ITSM in Yorkshire

ITSM
Contractor Hourly Rate Trend in Yorkshire

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing ITSM in Yorkshire.

Contractor hourly rate trend for ITSM in Yorkshire

ITSM
Contract Job Locations in Yorkshire

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITSM within the Yorkshire region over the 6 months to 20 November 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
West Yorkshire +9 27 £208 -49.70% 11
North Yorkshire +1 1 - - 1
East Yorkshire - 1 - -
ITSM
England

For the 6 months to 20 November 2018, IT contractor jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the Yorkshire region with a requirement for ITSM.

1 17 (58.62%) Service Management
2 15 (51.72%) ITIL
3 10 (34.48%) Agile Software Development
4 7 (24.14%) Active Directory
4 7 (24.14%) Incident Management
5 6 (20.69%) Service Delivery
5 6 (20.69%) Finance
5 6 (20.69%) Microsoft Office
5 6 (20.69%) Office 365
5 6 (20.69%) ServiceNow
5 6 (20.69%) DevOps
6 5 (17.24%) Problem Management
7 4 (13.79%) ISMS
7 4 (13.79%) Relational Database
7 4 (13.79%) Service Design
7 4 (13.79%) Microsoft
7 4 (13.79%) Windows
7 4 (13.79%) Information Security Management
7 4 (13.79%) Information Security
7 4 (13.79%) Security Management
8 3 (10.34%) Data Analysis
8 3 (10.34%) Change Management
8 3 (10.34%) VMware
8 3 (10.34%) Data Security
8 3 (10.34%) Microsoft Excel
8 3 (10.34%) PRINCE2
8 3 (10.34%) PRINCE
8 3 (10.34%) Project Management
8 3 (10.34%) User Experience
8 3 (10.34%) SDLC

ITSM
Co-occurring IT Skills in Yorkshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (6.90%) SharePoint
2 1 (3.45%) CMS
2 1 (3.45%) Confluence
2 1 (3.45%) MS Exchange
Applications
1 6 (20.69%) Microsoft Office
2 3 (10.34%) Microsoft Excel
Business Applications
1 1 (3.45%) Remedy ITSM
Cloud Services
1 6 (20.69%) Office 365
2 3 (10.34%) SaaS
3 1 (3.45%) Amazon AWS
3 1 (3.45%) IaaS
3 1 (3.45%) Microsoft Azure
3 1 (3.45%) PaaS
Communications & Networking
1 2 (6.90%) Remote Desktop
2 1 (3.45%) ATM
Database & Business Intelligence
1 4 (13.79%) Relational Database
2 1 (3.45%) MySQL
Development Applications
1 2 (6.90%) JIRA
2 1 (3.45%) Atlassian Bamboo
2 1 (3.45%) Bitbucket
General
1 6 (20.69%) Finance
2 1 (3.45%) Banking
2 1 (3.45%) Financial Institution
2 1 (3.45%) Retail Banking
2 1 (3.45%) Telecoms
Job Titles
1 9 (31.03%) Analyst
1 9 (31.03%) Service Analyst
2 7 (24.14%) Service Desk Analyst
3 4 (13.79%) Incident Manager
4 3 (10.34%) Administrator
4 3 (10.34%) Designer
4 3 (10.34%) Incident and Problem Manager
4 3 (10.34%) Major Incident Manager
5 2 (6.90%) Consultant
5 2 (6.90%) IT Manager
5 2 (6.90%) IT Services Manager
5 2 (6.90%) Junior
5 2 (6.90%) Problem Manager
5 2 (6.90%) Report Analyst
5 2 (6.90%) Service Manager
5 2 (6.90%) Technical Engineer
6 1 (3.45%) DevOps Engineer
6 1 (3.45%) Service Management Officer
6 1 (3.45%) ServiceNow Consultant
6 1 (3.45%) Support Officer
Libraries, Frameworks & Software Standards
1 1 (3.45%) Ajax
1 1 (3.45%) CSS
1 1 (3.45%) DOM
1 1 (3.45%) HTML
1 1 (3.45%) REST
1 1 (3.45%) SAML
1 1 (3.45%) SOAP
1 1 (3.45%) Web Services
Miscellaneous
1 3 (10.34%) User Experience
2 2 (6.90%) iPhone
3 1 (3.45%) Analytical Skills
3 1 (3.45%) CMDB
3 1 (3.45%) Digital Media
3 1 (3.45%) Hybrid Cloud
3 1 (3.45%) Mobile Banking
3 1 (3.45%) NHS
Operating Systems
1 4 (13.79%) Windows
2 1 (3.45%) Apple iOS
2 1 (3.45%) Windows 7
Processes & Methodologies
1 17 (58.62%) Service Management
2 15 (51.72%) ITIL
3 10 (34.48%) Agile Software Development
4 7 (24.14%) Incident Management
5 6 (20.69%) DevOps
5 6 (20.69%) Service Delivery
6 5 (17.24%) Problem Management
7 4 (13.79%) Information Security
7 4 (13.79%) Information Security Management
7 4 (13.79%) ISMS
7 4 (13.79%) Security Management
7 4 (13.79%) Service Design
8 3 (10.34%) Analytics
8 3 (10.34%) Change Management
8 3 (10.34%) Data Analysis
8 3 (10.34%) Data Security
8 3 (10.34%) PRINCE
8 3 (10.34%) PRINCE2
8 3 (10.34%) Project Management
8 3 (10.34%) SDLC
Programming Languages
1 1 (3.45%) JavaScript
1 1 (3.45%) PowerShell
1 1 (3.45%) SQL
Qualifications
1 1 (3.45%) BPSS Clearance
1 1 (3.45%) Degree
1 1 (3.45%) ITIL Foundation Certificate
1 1 (3.45%) Security Cleared
Quality Assurance & Compliance
1 2 (6.90%) SLA
2 1 (3.45%) QA
System Software
1 7 (24.14%) Active Directory
2 1 (3.45%) Microsoft App-V
2 1 (3.45%) XenApp
Systems Management
1 3 (10.34%) SCCM
2 1 (3.45%) Single Sign-On
Vendors
1 6 (20.69%) ServiceNow
2 4 (13.79%) Microsoft
3 3 (10.34%) VMware
4 1 (3.45%) Apple
4 1 (3.45%) Citrix
4 1 (3.45%) Oracle
4 1 (3.45%) Remedy