The following table provides summary statistics for contract job vacancies advertised in Yorkshire with a requirement for ITSM skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ITSM over the 3 months to 27 June 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

IT Service Management (ITSM)
England / Yorkshire
3 months to
27 Jun 2017
Same period 2016 Same period 2015
Rank 104 112 100
Rank change year-on-year +8 -12  
Contract jobs citing ITSM 13 36 45
As % of all contract IT jobs advertised in Yorkshire 0.64% 1.28% 1.54%
As % of the Processes & Methodologies category 0.76% 1.48% 1.84%
Number of daily rates quoted 8 18 33
Median daily rate £475 £350 £408
Median daily rate % change year-on-year +35.71% -14.11%  
90% offered a daily rate of more than £427 £105 £275
10% offered a daily rate of more than £504 £466 £430
UK excluding London median daily rate £400 £365 £387
% change year-on-year +9.73% -5.81%  
Number of hourly rates quoted 5 3 5
Median hourly rate £8.79 £17.38 £12.50
Median hourly rate % change year-on-year -49.41% +39.00%  
UK excluding London median hourly rate £17.50 £19.70 £12.50
% change year-on-year -11.16% +57.60%  

ITSM is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in Yorkshire with a requirement for process and methodology skills.

Contract Process & Methodology Skills
Yorkshire
Contract job vacancies with a requirement for process and methodology skills 1709 2439 2445
As % of all contract IT job vacancies advertised in Yorkshire 84.35% 86.46% 83.62%
Number of daily rates quoted 1117 1694 1708
Median daily rate £413 £425 £365
Median daily rate % change year-on-year -2.94% +16.43%  
90% offered a daily rate of more than £300 £313 £275
10% offered a daily rate of more than £545 £565 £500
UK excluding London median daily rate £415 £400 £385
% change year-on-year +3.75% +3.89%  
Number of hourly rates quoted 49 35 53
Median hourly rate £15.93 £15.38 £17.50
Median hourly rate % change year-on-year +3.60% -12.14%  
90% offered a hourly rate of more than £9.16 £10.60 £10.50
10% offered a hourly rate of more than £28.27 £23.50 £45.00
UK excluding London median hourly rate £34.00 £28.50 £30.00
% change year-on-year +19.29% -5.00%  

ITSM
Job Vacancy Trend in Yorkshire

The job posting trend of jobs advertised in Yorkshire citing ITSM as a proportion of all contract or permanent IT jobs with a match in the Processes & Methodologies category.

Job vacancy trend for ITSM in Yorkshire

ITSM
Contractor Daily Rate Trend in Yorkshire

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing ITSM in Yorkshire.

Contractor daily rate trend for ITSM in Yorkshire

ITSM
Contractor Hourly Rate Trend in Yorkshire

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing ITSM in Yorkshire.

Contractor hourly rate trend for ITSM in Yorkshire

ITSM
Contract Job Locations in Yorkshire

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITSM within the Yorkshire region over the 3 months to 27 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
West Yorkshire -2 11 £463 +32.14% 2
South Yorkshire +2 1 £500 +400.00%
ITSM
England

For the 6 months to 27 June 2017, IT contractor jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the Yorkshire region with a requirement for ITSM.

1 22 (88.00%) Service Management
2 16 (64.00%) ITIL
3 9 (36.00%) Service Delivery
3 9 (36.00%) Change Management
4 7 (28.00%) HP
4 7 (28.00%) Project Management
4 7 (28.00%) Finance
5 6 (24.00%) Remedy ITSM
5 6 (24.00%) Remedy
5 6 (24.00%) ITIL Certification
5 6 (24.00%) Conflict Management
6 4 (16.00%) Customer Requirements
6 4 (16.00%) Service Design
7 3 (12.00%) Data Centre
7 3 (12.00%) SaaS
7 3 (12.00%) PaaS
7 3 (12.00%) IaaS
7 3 (12.00%) DevOps
7 3 (12.00%) Service Continuity Management
7 3 (12.00%) Hybrid Cloud
7 3 (12.00%) Agile Software Development
7 3 (12.00%) TOGAF
7 3 (12.00%) Supplier Management
7 3 (12.00%) Microsoft Azure
7 3 (12.00%) Migration
7 3 (12.00%) NHS
7 3 (12.00%) Microsoft
7 3 (12.00%) Business Intelligence
8 2 (8.00%) PRINCE2
8 2 (8.00%) Active Directory

ITSM
Co-occurring IT Skills in Yorkshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Business Applications
1 6 (24.00%) Remedy ITSM
2 1 (4.00%) SAP ERP
Cloud Services
1 3 (12.00%) IaaS
1 3 (12.00%) Microsoft Azure
1 3 (12.00%) PaaS
1 3 (12.00%) SaaS
2 2 (8.00%) Azure Active Directory
3 1 (4.00%) Amazon AWS
Communications & Networking
1 2 (8.00%) DNS
Database & Business Intelligence
1 1 (4.00%) Data Warehouse
Development Applications
1 1 (4.00%) Git (software)
1 1 (4.00%) JIRA
General
1 7 (28.00%) Finance
2 1 (4.00%) Banking
2 1 (4.00%) Retail
Job Titles
1 8 (32.00%) Analyst
2 6 (24.00%) Consultant
3 5 (20.00%) Change Analyst
4 4 (16.00%) Service Analyst
5 3 (12.00%) Service Desk Analyst
6 2 (8.00%) Azure Consultant
6 2 (8.00%) Azure Infrastructure Lead
6 2 (8.00%) Change Manager
6 2 (8.00%) Infrastructure Consultant
6 2 (8.00%) IT Manager
7 1 (4.00%) 1st Line Support
7 1 (4.00%) Data Centre Architect
7 1 (4.00%) ITIL Change Analyst
7 1 (4.00%) ITIL Service Analyst
7 1 (4.00%) ITIL Service Consultant
7 1 (4.00%) Migration Architect
7 1 (4.00%) Service Design Consultant
7 1 (4.00%) ServiceNow Consultant
7 1 (4.00%) Solutions Architect
7 1 (4.00%) Support Technician
Libraries, Frameworks & Software Standards
1 1 (4.00%) JSON
Miscellaneous
1 3 (12.00%) Data Centre
1 3 (12.00%) Hybrid Cloud
1 3 (12.00%) NHS
2 2 (8.00%) CMDB
3 1 (4.00%) Analytical Skills
Operating Systems
1 1 (4.00%) Windows
Processes & Methodologies
1 22 (88.00%) Service Management
2 16 (64.00%) ITIL
3 9 (36.00%) Change Management
3 9 (36.00%) Service Delivery
4 7 (28.00%) Project Management
5 6 (24.00%) Conflict Management
6 4 (16.00%) Customer Requirements
6 4 (16.00%) Service Design
7 3 (12.00%) Agile Software Development
7 3 (12.00%) Business Intelligence
7 3 (12.00%) DevOps
7 3 (12.00%) Migration
7 3 (12.00%) Service Continuity Management
7 3 (12.00%) Supplier Management
7 3 (12.00%) TOGAF
8 2 (8.00%) High Availability
8 2 (8.00%) PRINCE2
8 2 (8.00%) Scrum
8 2 (8.00%) Stakeholder Management
8 2 (8.00%) Validation
Programming Languages
1 1 (4.00%) Java
1 1 (4.00%) PowerShell
1 1 (4.00%) VBScript
Qualifications
1 6 (24.00%) ITIL Certification
System Software
1 2 (8.00%) Active Directory
Vendors
1 7 (28.00%) HP
2 6 (24.00%) Remedy
3 3 (12.00%) Microsoft
4 1 (4.00%) IBM
4 1 (4.00%) IBM Sterling
4 1 (4.00%) SAP
4 1 (4.00%) ServiceNow