The following table provides summary statistics for contract job vacancies advertised in Yorkshire with a requirement for ITSM skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ITSM over the 3 months to 28 March 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

IT Service Management (ITSM)
England / Yorkshire
3 months to
28 Mar 2017
Same period 2016 Same period 2015
Rank 109 128 104
Rank change year-on-year +19 -24  
Contract jobs citing ITSM 12 10 32
As % of all contract IT jobs advertised in Yorkshire 0.56% 0.35% 1.18%
As % of the Processes & Methodologies category 0.68% 0.43% 1.44%
Number of daily rates quoted 7 6 25
Median daily rate £400 £431 £320
Median daily rate % change year-on-year -7.24% +34.76%  
90% offered a daily rate of more than £380 £118 £125
10% offered a daily rate of more than £420 £538 £440
UK excluding London median daily rate £398 £400 £350
% change year-on-year -0.56% +14.28%  
Number of hourly rates quoted 3 1 0
Median hourly rate £8.82 £12.00 -
Median hourly rate % change year-on-year -26.50% -  
UK excluding London median hourly rate £15.50 £13.00 £15.82
% change year-on-year +19.23% -17.82%  

ITSM is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in Yorkshire with a requirement for process and methodology skills.

Contract Process & Methodology Skills
Yorkshire
Contract job vacancies with a requirement for process and methodology skills 1757 2325 2218
As % of all contract IT job vacancies advertised in Yorkshire 82.68% 81.10% 82.12%
Number of daily rates quoted 1123 1591 1436
Median daily rate £410 £413 £375
Median daily rate % change year-on-year -0.60% +10.00%  
90% offered a daily rate of more than £300 £300 £250
10% offered a daily rate of more than £550 £600 £475
UK excluding London median daily rate £410 £400 £396
% change year-on-year +2.50% +1.01%  
Number of hourly rates quoted 36 64 64
Median hourly rate £13.00 £16.50 £18.00
Median hourly rate % change year-on-year -21.21% -8.33%  
90% offered a hourly rate of more than £8.82 £10.20 £9.25
10% offered a hourly rate of more than £39.00 £35.00 £35.50
UK excluding London median hourly rate £36.00 £38.50 £30.20
% change year-on-year -6.49% +27.48%  

ITSM
Job Vacancy Trend in Yorkshire

The job posting trend of jobs advertised in Yorkshire citing ITSM as a proportion of all contract or permanent IT jobs with a match in the Processes & Methodologies category.

Job vacancy trend for ITSM in Yorkshire

ITSM
Contractor Daily Rate Trend in Yorkshire

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing ITSM in Yorkshire.

Contractor daily rate trend for ITSM in Yorkshire

ITSM
Contractor Hourly Rate Trend in Yorkshire

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing ITSM in Yorkshire.

Contractor hourly rate trend for ITSM in Yorkshire

ITSM
Contract Job Locations in Yorkshire

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITSM within the Yorkshire region over the 3 months to 28 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
West Yorkshire +8 6 £450 +4.34% 1
North Yorkshire - 6 £400 -
ITSM
England

For the 6 months to 28 March 2017, IT contractor jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the Yorkshire region with a requirement for ITSM.

1 27 (87.10%) ITIL
2 20 (64.52%) Service Management
3 14 (45.16%) Change Management
4 12 (38.71%) Finance
5 10 (32.26%) Problem Management
6 8 (25.81%) Service Delivery
6 8 (25.81%) Windows
6 8 (25.81%) Project Management
7 7 (22.58%) Blackberry
7 7 (22.58%) Blackberry Enterprise Server
7 7 (22.58%) MS Office
7 7 (22.58%) Windows XP
7 7 (22.58%) Active Directory
7 7 (22.58%) Legal
7 7 (22.58%) iPhone
7 7 (22.58%) Windows 7
7 7 (22.58%) iPad
8 6 (19.35%) Conflict Management
8 6 (19.35%) Customer Requirements
8 6 (19.35%) Remedy ITSM
8 6 (19.35%) Service Continuity Management
8 6 (19.35%) HP
8 6 (19.35%) ITIL Certification
8 6 (19.35%) NHS
8 6 (19.35%) Remedy
9 4 (12.90%) Incident Management
10 3 (9.68%) Service Design
11 2 (6.45%) Virtual Team
11 2 (6.45%) ITIL V3
11 2 (6.45%) Continuous Improvement

ITSM
Co-occurring IT Skills in Yorkshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (22.58%) Blackberry Enterprise Server
Applications
1 7 (22.58%) MS Office
Business Applications
1 6 (19.35%) Remedy ITSM
Cloud Services
1 1 (3.23%) Office 365
Communications & Networking
1 1 (3.23%) Intranet
Development Applications
1 1 (3.23%) Git (software)
1 1 (3.23%) JIRA
General
1 12 (38.71%) Finance
2 7 (22.58%) Legal
Job Titles
1 19 (61.29%) Analyst
2 14 (45.16%) Service Analyst
3 13 (41.94%) Service Desk Analyst
4 7 (22.58%) 1st Line Service Desk Analyst
5 6 (19.35%) Change Analyst
6 3 (9.68%) Change Manager
6 3 (9.68%) Service Manager
7 2 (6.45%) Consultant
7 2 (6.45%) ITIL Change Analyst
7 2 (6.45%) ITIL Change Manager
7 2 (6.45%) ITIL Manager
8 1 (3.23%) Cloud Architect
8 1 (3.23%) Cloud Solutions Architect
8 1 (3.23%) IT Change Manager
8 1 (3.23%) ITIL Service Analyst
8 1 (3.23%) ITIL Service Consultant
8 1 (3.23%) ITSM Architect
8 1 (3.23%) Senior Transition Manager
8 1 (3.23%) ServiceNow Consultant
8 1 (3.23%) Solutions Architect
Libraries, Frameworks & Software Standards
1 1 (3.23%) JSON
Miscellaneous
1 7 (22.58%) Blackberry
1 7 (22.58%) iPad
1 7 (22.58%) iPhone
2 6 (19.35%) NHS
3 2 (6.45%) Virtual Team
4 1 (3.23%) CMDB
4 1 (3.23%) Data Centre
Operating Systems
1 8 (25.81%) Windows
2 7 (22.58%) Windows 7
2 7 (22.58%) Windows XP
Processes & Methodologies
1 27 (87.10%) ITIL
2 20 (64.52%) Service Management
3 14 (45.16%) Change Management
4 10 (32.26%) Problem Management
5 8 (25.81%) Project Management
5 8 (25.81%) Service Delivery
6 6 (19.35%) Conflict Management
6 6 (19.35%) Customer Requirements
6 6 (19.35%) Service Continuity Management
7 4 (12.90%) Incident Management
8 3 (9.68%) Service Design
9 2 (6.45%) Agile Software Development
9 2 (6.45%) Business Analysis
9 2 (6.45%) Continuous Improvement
9 2 (6.45%) ITIL V3
9 2 (6.45%) Release Management
10 1 (3.23%) Asset Management
10 1 (3.23%) Capacity Planning
10 1 (3.23%) Configuration Management
10 1 (3.23%) Informatics
Programming Languages
1 1 (3.23%) Java
1 1 (3.23%) PowerShell
1 1 (3.23%) VBScript
Qualifications
1 6 (19.35%) ITIL Certification
2 1 (3.23%) SC Cleared
2 1 (3.23%) Security Cleared
Quality Assurance & Compliance
1 1 (3.23%) QA
System Software
1 7 (22.58%) Active Directory
Systems Management
1 1 (3.23%) Graphite
1 1 (3.23%) Opsview
Vendors
1 6 (19.35%) HP
1 6 (19.35%) Remedy
2 2 (6.45%) ServiceNow
3 1 (3.23%) IBM
3 1 (3.23%) IBM Sterling
3 1 (3.23%) Microsoft