Period
to 16 January 2019

The following table provides summary statistics for contract job vacancies advertised in Yorkshire with a requirement for ITSM skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ITSM over the 6 months to 16 January 2019 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

IT Service Management (ITSM)
England > Yorkshire
6 months to
16 Jan 2019
Same period 2018 Same period 2017
Rank 159 160 155
Rank change year-on-year +1 -5 +30
Contract jobs citing ITSM 30 19 45
As % of all contract IT jobs advertised in Yorkshire 0.62% 0.43% 0.92%
As % of the Processes & Methodologies category 0.71% 0.51% 1.08%
Number of daily rates quoted 13 9 23
Yorkshire median daily rate £310 £300 £375
Median daily rate % change year-on-year +3.33% -20.00% +15.38%
10th Percentile £130 £268 £266
90th Percentile £474 £390 £553
England median daily rate £425 £438 £400
% change year-on-year -2.86% +9.38% -5.88%
Number of hourly rates quoted 1 3 4
Yorkshire median hourly rate £8.82 £8.10 £9.16
Median hourly rate % change year-on-year +8.96% -11.63% -16.73%
10th Percentile £8.42 £7.84 £8.41
90th Percentile £9.23 £17.17 £13.40
England median hourly rate £17.50 £16.94 £12.50
% change year-on-year +3.32% +35.50% -50.00%

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in Yorkshire with a requirement for process or methodology skills.

All Process and Methodology Skills
Yorkshire
Contract vacancies with a requirement for process or methodology skills 4,223 3,728 4,184
As % of all contract IT jobs advertised in Yorkshire 86.88% 84.67% 85.14%
Number of daily rates quoted 2,844 2,451 2,715
Yorkshire median daily rate £420 £400 £400
Median daily rate % change year-on-year +5.00% - +3.23%
10th Percentile £275 £261 £256
90th Percentile £550 £550 £538
England median daily rate £475 £450 £430
% change year-on-year +5.56% +4.65% +1.18%
Number of hourly rates quoted 110 99 134
Yorkshire median hourly rate £17.33 £17.00 £14.87
Median hourly rate % change year-on-year +1.94% +14.36% -0.90%
10th Percentile £10.45 £10.50 £10.69
90th Percentile £43.25 £41.50 £33.38
England median hourly rate £23.50 £23.26 £23.75
% change year-on-year +1.04% -2.07% +5.56%

ITSM
Job Vacancy Trend in Yorkshire

Job postings citing ITSM as a percentage of all IT jobs advertised in Yorkshire.

Job vacancy trend for ITSM in Yorkshire

ITSM
Contractor Daily Rate Trend in Yorkshire

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing ITSM in Yorkshire.

Contractor daily rate trend for ITSM in Yorkshire

ITSM
Contractor Daily Rate Histogram in Yorkshire

The daily rate distribution of IT jobs citing ITSM in Yorkshire over the 6 months to 16 January 2019.

Contractor daily rate histogram for ITSM in Yorkshire

ITSM
Contractor Hourly Rate Trend in Yorkshire

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing ITSM in Yorkshire.

Contractor hourly rate trend for ITSM in Yorkshire

ITSM
Contract Job Locations in Yorkshire

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITSM within the Yorkshire region over the 6 months to 16 January 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
West Yorkshire +16 26 £215 -31.20% 9
North Yorkshire -1 2 £550 +57.14% 1
South Yorkshire -14 1 £413 +40.43% 4
East Yorkshire - 1 - -
ITSM
England

For the 6 months to 16 January 2019, IT contractor jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the Yorkshire region with a requirement for ITSM.

1 18 (60.00%) Service Management
2 14 (46.67%) ITIL
3 8 (26.67%) Active Directory
3 8 (26.67%) Agile Software Development
4 7 (23.33%) Service Delivery
4 7 (23.33%) Finance
5 6 (20.00%) Microsoft
5 6 (20.00%) Incident Management
5 6 (20.00%) Office 365
6 5 (16.67%) ServiceNow
6 5 (16.67%) Windows
7 4 (13.33%) Microsoft Office
7 4 (13.33%) Information Security
7 4 (13.33%) Information Security Management
7 4 (13.33%) Security Management
7 4 (13.33%) Problem Management
7 4 (13.33%) Integration Testing
7 4 (13.33%) ISMS
8 3 (10.00%) Data Analysis
8 3 (10.00%) Security Cleared
8 3 (10.00%) SCCM
8 3 (10.00%) SaaS
8 3 (10.00%) Relational Database
8 3 (10.00%) DevOps
8 3 (10.00%) User Experience
8 3 (10.00%) Data Security
8 3 (10.00%) VMware
8 3 (10.00%) PRINCE2
8 3 (10.00%) Service Design
8 3 (10.00%) Problem-Solving

ITSM
Co-occurring IT Skills in Yorkshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (6.67%) SharePoint
2 1 (3.33%) MS Exchange
Applications
1 4 (13.33%) Microsoft Office
2 1 (3.33%) Microsoft Excel
Business Applications
1 1 (3.33%) Carpe Diem
1 1 (3.33%) Elite 3E
1 1 (3.33%) Remedy ITSM
Cloud Services
1 6 (20.00%) Office 365
2 3 (10.00%) SaaS
3 2 (6.67%) Amazon AWS
3 2 (6.67%) IaaS
3 2 (6.67%) Microsoft Azure
3 2 (6.67%) PaaS
Communications & Networking
1 2 (6.67%) Remote Desktop
2 1 (3.33%) BGP
2 1 (3.33%) Cisco ASA
2 1 (3.33%) Cisco IOS
2 1 (3.33%) Firewall
2 1 (3.33%) Intrusion Detection
2 1 (3.33%) LAN
2 1 (3.33%) MPLS
2 1 (3.33%) NX-OS
2 1 (3.33%) OSPF
2 1 (3.33%) VoIP
2 1 (3.33%) VPLS
2 1 (3.33%) VPN
2 1 (3.33%) WAN
2 1 (3.33%) WLAN
Database & Business Intelligence
1 3 (10.00%) Relational Database
2 1 (3.33%) Crystal Reports
2 1 (3.33%) SQL Server
Development Applications
1 1 (3.33%) Atlassian Bamboo
1 1 (3.33%) Bitbucket
1 1 (3.33%) JIRA
General
1 7 (23.33%) Finance
2 2 (6.67%) Financial Institution
2 2 (6.67%) Telecoms
3 1 (3.33%) Marketing
Job Titles
1 7 (23.33%) Analyst
1 7 (23.33%) Service Analyst
1 7 (23.33%) Service Desk Analyst
2 4 (13.33%) Incident Manager
3 3 (10.00%) Administrator
3 3 (10.00%) Incident and Problem Manager
3 3 (10.00%) Major Incident Manager
4 2 (6.67%) Architect
4 2 (6.67%) Consultant
4 2 (6.67%) Designer
4 2 (6.67%) IT Consultant
4 2 (6.67%) IT Manager
4 2 (6.67%) IT Services Manager
4 2 (6.67%) ITSM Architect
4 2 (6.67%) Junior
4 2 (6.67%) Management Consultant
4 2 (6.67%) Problem Manager
4 2 (6.67%) Technical Engineer
5 1 (3.33%) ITSM Project Manager
5 1 (3.33%) Support Officer
Libraries, Frameworks & Software Standards
1 1 (3.33%) ODBC
1 1 (3.33%) Web Services
Miscellaneous
1 3 (10.00%) User Experience
2 2 (6.67%) CMDB
2 2 (6.67%) iPhone
2 2 (6.67%) Management Information System
3 1 (3.33%) Analytical Skills
3 1 (3.33%) Data Centre
3 1 (3.33%) Hybrid Cloud
3 1 (3.33%) NHS
Operating Systems
1 5 (16.67%) Windows
2 1 (3.33%) Apple iOS
2 1 (3.33%) Windows 7
2 1 (3.33%) Windows Server
Processes & Methodologies
1 18 (60.00%) Service Management
2 14 (46.67%) ITIL
3 8 (26.67%) Agile Software Development
4 7 (23.33%) Service Delivery
5 6 (20.00%) Incident Management
6 4 (13.33%) Information Security
6 4 (13.33%) Information Security Management
6 4 (13.33%) Integration Testing
6 4 (13.33%) ISMS
6 4 (13.33%) Problem Management
6 4 (13.33%) Security Management
7 3 (10.00%) Data Analysis
7 3 (10.00%) Data Security
7 3 (10.00%) DevOps
7 3 (10.00%) PRINCE2
7 3 (10.00%) Problem-Solving
7 3 (10.00%) Service Design
8 2 (6.67%) IT Strategy
8 2 (6.67%) SDLC
8 2 (6.67%) Test Automation
Programming Languages
1 2 (6.67%) PowerShell
1 2 (6.67%) SQL
2 1 (3.33%) Perl
2 1 (3.33%) Python
2 1 (3.33%) T-SQL
Qualifications
1 3 (10.00%) Security Cleared
2 1 (3.33%) BPSS Clearance
2 1 (3.33%) CCIE
2 1 (3.33%) CCNP
2 1 (3.33%) Cisco Certification
2 1 (3.33%) Degree
2 1 (3.33%) ITIL Foundation Certificate
2 1 (3.33%) PRINCE2 Certification
Quality Assurance & Compliance
1 1 (3.33%) ISO/IEC 27001
1 1 (3.33%) QA
1 1 (3.33%) SLA
System Software
1 8 (26.67%) Active Directory
2 1 (3.33%) Microsoft App-V
2 1 (3.33%) Terminal Services
2 1 (3.33%) Virtual Desktop
2 1 (3.33%) XenApp
Systems Management
1 3 (10.00%) SCCM
2 1 (3.33%) Puppet
2 1 (3.33%) Terraform
Vendors
1 6 (20.00%) Microsoft
2 5 (16.67%) ServiceNow
3 3 (10.00%) VMware
4 2 (6.67%) Citrix
5 1 (3.33%) Apple
5 1 (3.33%) CheckPoint
5 1 (3.33%) Cisco
5 1 (3.33%) Remedy