2nd Line Support Analyst Contracts with Work from Home Options

Second Line Support Analyst
UK > Work from Home

The median Second Line Support Analyst daily rate in Work from Home is £190 according to job vacancies posted during the 6 months to 30 April 2024.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
30 Apr 2024
Same period 2023 Same period 2022
Rank 337 469 613
Rank change year-on-year +132 +144 -144
Contract jobs requiring a 2nd Line Support Analyst 8 8 19
As % of all contract jobs with a WFH option 0.052% 0.031% 0.043%
As % of the Job Titles category 0.056% 0.032% 0.044%
Number of daily rates quoted 8 8 12
10th Percentile £172 £131 £155
25th Percentile £181 £155 £157
Median daily rate (50th Percentile) £190 £181 £183
Median % change year-on-year +4.83% -0.68% +30.36%
75th Percentile £249 £231 £278
90th Percentile £260 £286 £290
UK median daily rate £190 £215 £175
% change year-on-year -11.63% +22.86% +9.38%
Number of hourly rates quoted 0 0 4
10th Percentile - - £17.31
25th Percentile - - £19.84
Median hourly rate - - £22.50
75th Percentile - - £23.75
90th Percentile - - -
UK median hourly rate £18.27 £15.13 £17.70
% change year-on-year +20.79% -14.55% +2.61%

All Contract IT Job Vacancies
Work from Home

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies with a WFH option. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in Work from Home with a recognized job title 14,352 24,650 42,717
% of contract IT jobs with a recognized job title 93.53% 95.33% 95.78%
Number of daily rates quoted 9,594 17,415 30,863
10th Percentile £325 £360 £356
25th Percentile £425 £444 £425
Median daily rate (50th Percentile) £525 £540 £525
Median % change year-on-year -2.69% +2.76% +10.53%
75th Percentile £638 £650 £625
90th Percentile £750 £750 £713
UK median daily rate £525 £540 £525
% change year-on-year -2.78% +2.86% +10.53%
Number of hourly rates quoted 579 565 611
10th Percentile £14.38 £18.50 £13.12
25th Percentile £23.39 £26.00 £18.75
Median hourly rate £44.74 £55.00 £35.00
Median % change year-on-year -18.65% +57.14% +40.00%
75th Percentile £63.00 £68.75 £55.00
90th Percentile £75.25 £80.25 £66.00
UK median hourly rate £36.42 £45.00 £23.50
% change year-on-year -19.07% +91.49% +3.14%

2nd Line Support Analyst
Trend for Jobs with a WFH Option

Job vacancies with a work from home option which featured 2nd Line Support Analyst in the job title as a proportion of all IT jobs advertised.

2nd Line Support Analyst trend for jobs with a WFH option

2nd Line Support Analyst
Daily Rate Trend for Jobs with a WFH Option

3-month moving average daily rate quoted in job vacancies with a work from home option citing 2nd Line Support Analyst.

2nd Line Support Analyst daily rate for jobs with a WFH option

2nd Line Support Analyst
Hourly Rate Trend for Jobs with a WFH Option

3-month moving average hourly rate quoted in job vacancies with a work from home option citing 2nd Line Support Analyst.

2nd Line Support Analyst hourly rate for jobs with a WFH option

2nd Line Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in Job Vacancies with WFH Options

For the 6 months to 30 April 2024, 2nd Line Support Analyst contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract jobs with a WFH option featuring 2nd Line Support Analyst in the job title.

1 8 (100.00%) Microsoft Office
1 8 (100.00%) Microsoft
2 7 (87.50%) Windows
2 7 (87.50%) Microsoft 365
3 6 (75.00%) Active Directory
3 6 (75.00%) Social Skills
4 5 (62.50%) Windows 10
4 5 (62.50%) Microsoft Exchange
5 4 (50.00%) ITIL
5 4 (50.00%) OneDrive
5 4 (50.00%) SCCM
5 4 (50.00%) Windows Server 2016
6 3 (37.50%) Public Sector
6 3 (37.50%) SLA
7 2 (25.00%) JIRA
7 2 (25.00%) Investment Management
7 2 (25.00%) Video Conferencing
7 2 (25.00%) Azure
7 2 (25.00%) VPN
7 2 (25.00%) Finance
7 2 (25.00%) Zscaler
7 2 (25.00%) Disclosure Scotland
7 2 (25.00%) Palo Alto
7 2 (25.00%) Slack
7 2 (25.00%) Asana
7 2 (25.00%) Onboarding
8 1 (12.50%) Remote Monitoring and Management
8 1 (12.50%) Self-Awareness
8 1 (12.50%) Service Delivery
8 1 (12.50%) Management Information System

2nd Line Support Analyst Skill Set
Co-occurring Skills and Capabilities with WFH Options by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (62.50%) Microsoft Exchange
2 1 (12.50%) SharePoint
Applications
1 8 (100.00%) Microsoft Office
Business Applications
1 1 (12.50%) assyst
Cloud Services
1 7 (87.50%) Microsoft 365
2 4 (50.00%) OneDrive
3 2 (25.00%) Asana
3 2 (25.00%) Azure
3 2 (25.00%) Slack
4 1 (12.50%) Yammer
Communications & Networking
1 2 (25.00%) VPN
Development Applications
1 2 (25.00%) JIRA
General
1 6 (75.00%) Social Skills
2 3 (37.50%) Public Sector
3 2 (25.00%) Finance
Miscellaneous
1 2 (25.00%) Onboarding
1 2 (25.00%) Video Conferencing
2 1 (12.50%) Management Information System
Operating Systems
1 7 (87.50%) Windows
2 5 (62.50%) Windows 10
3 4 (50.00%) Windows Server 2016
Processes & Methodologies
1 4 (50.00%) ITIL
2 2 (25.00%) Investment Management
3 1 (12.50%) Remote Monitoring and Management
3 1 (12.50%) Self-Awareness
3 1 (12.50%) Service Delivery
Qualifications
1 1 (12.50%) Degree
Quality Assurance & Compliance
1 3 (37.50%) SLA
2 2 (25.00%) Disclosure Scotland
System Software
1 6 (75.00%) Active Directory
Systems Management
1 4 (50.00%) SCCM
Vendors
1 8 (100.00%) Microsoft
2 2 (25.00%) Palo Alto
2 2 (25.00%) Zscaler
3 1 (12.50%) IFS