Period
to 16 February 2019

The median contractor rate for a 2nd Line Support Analyst was £160 per day in advertised job vacancies during the 6 months to 16 February 2019.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Second Line Support Analyst
UK
6 months to
16 Feb 2019
Same period 2018 Same period 2017
Rank 674 715 656
Rank change year-on-year +41 -59 -3
Contract jobs requiring a 2nd Line Support Analyst 195 171 220
As % of all contract IT jobs advertised in the UK 0.20% 0.17% 0.23%
As % of the Job Titles category 0.21% 0.18% 0.24%
Number of daily rates quoted 125 100 135
UK median daily rate £160 £171 £165
Median daily rate % change year-on-year -6.57% +3.79% +1.54%
10th Percentile £126 £113 £116
90th Percentile £238 £225 £264
UK excluding London median daily rate £150 £160 £150
% change year-on-year -6.25% +6.67% -6.25%
Number of hourly rates quoted 38 28 37
UK median hourly rate £16.12 £15.38 £16.50
Median hourly rate % change year-on-year +4.85% -6.82% +10.00%
10th Percentile £12.63 £10.79 £11.10
90th Percentile £20.08 £21.23 £23.75
UK excluding London median hourly rate £15.00 £14.00 £14.75
% change year-on-year +7.14% -5.08% -7.81%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 93,122 96,135 91,112
% of contract IT jobs with a recognized job title 94.64% 94.89% 94.86%
Number of daily rates quoted 61,622 63,757 59,424
UK median daily rate £460 £450 £425
Median daily rate % change year-on-year +2.22% +5.88% +3.03%
10th Percentile £275 £263 £250
90th Percentile £644 £625 £606
UK excluding London median daily rate £425 £400 £400
% change year-on-year +6.25% - +4.58%
Number of hourly rates quoted 2,917 2,869 3,245
UK median hourly rate £18.70 £18.70 £18.00
Median hourly rate % change year-on-year - +3.89% -5.26%
10th Percentile £11.00 £10.90 £10.63
90th Percentile £48.75 £48.24 £47.50
UK excluding London median hourly rate £17.50 £17.50 £17.50

2nd Line Support Analyst
Job Vacancy Trend

Job postings that featured 2nd Line Support Analyst in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for 2nd Line Support Analyst in the UK

2nd Line Support Analyst
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing 2nd Line Support Analyst.

Contractor daily rate trend for 2nd Line Support Analyst in the UK

2nd Line Support Analyst
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing 2nd Line Support Analyst over the 6 months to 16 February 2019.

Contractor daily rate histogram for 2nd Line Support Analyst in the UK

2nd Line Support Analyst
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing 2nd Line Support Analyst.

Contractor hourly rate trend for 2nd Line Support Analyst in the UK

2nd Line Support Analyst
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing 2nd Line Support Analyst over the 6 months to 16 February 2019.

Contractor hourly rate histogram for 2nd Line Support Analyst in the UK

2nd Line Support Analyst
Top 16 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Support Analyst within the UK over the 6 months to 16 February 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +37 179 £163 -7.14% 34
UK excluding London -19 105 £150 -6.25% 26
London +43 90 £170 -9.33% 10
South East +10 39 £145 -17.14% 7
North of England -22 18 £223 +58.93% 4
Midlands 0 17 £150 -25.00% 8
Yorkshire -9 15 £230 +84.00% 1
Scotland -5 14 £140 +9.80%
West Midlands -3 13 £150 -13.04% 6
East of England +7 10 £175 +12.90% 2
South West -43 5 £150 -10.45% 3
East Midlands +5 4 £200 - 2
North West -14 2 £130 -27.78% 2
Wales -2 1 £215 - 2
North East - 1 - - 1
Northern Ireland - 1 - -

2nd Line Support Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 16 February 2019, 2nd Line Support Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring 2nd Line Support Analyst in the job title.

1 160 (82.05%) Windows
2 107 (54.87%) Active Directory
3 87 (44.62%) Microsoft
4 69 (35.38%) Microsoft Office
5 67 (34.36%) Windows 7
6 63 (32.31%) Windows 10
6 63 (32.31%) Office 365
7 55 (28.21%) ITIL
8 36 (18.46%) Windows Server
9 32 (16.41%) MS Exchange
10 30 (15.38%) Cisco
10 30 (15.38%) Citrix
11 28 (14.36%) SCCM
12 25 (12.82%) Apple
13 24 (12.31%) VMware
14 23 (11.79%) Windows Server 2008
15 21 (10.77%) Finance
16 18 (9.23%) TCP/IP
17 17 (8.72%) LAN
17 17 (8.72%) DHCP
18 16 (8.21%) Windows Server 2012
19 15 (7.69%) DNS
19 15 (7.69%) SLA
20 14 (7.18%) WAN
20 14 (7.18%) Android
20 14 (7.18%) Security Cleared
21 13 (6.67%) XenApp
21 13 (6.67%) Smartphone
21 13 (6.67%) ITIL Foundation Certificate
21 13 (6.67%) Service Management

2nd Line Support Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 32 (16.41%) MS Exchange
2 8 (4.10%) Exchange Server 2010
2 8 (4.10%) Skype for Business
3 7 (3.59%) SharePoint
4 6 (3.08%) Exchange Server 2003
5 5 (2.56%) Exchange Server 2013
6 4 (2.05%) Exchange Server 2007
6 4 (2.05%) IBM Notes
7 2 (1.03%) Blackberry Enterprise Server
8 1 (0.51%) WordPress
Applications
1 69 (35.38%) Microsoft Office
2 4 (2.05%) Microsoft Excel
2 4 (2.05%) Microsoft PowerPoint
3 2 (1.03%) Spreadsheet
4 1 (0.51%) Acrobat
4 1 (0.51%) Adobe Creative Suite
Business Applications
1 1 (0.51%) Orchard Housing
Cloud Services
1 63 (32.31%) Office 365
2 5 (2.56%) Microsoft Azure
2 5 (2.56%) SaaS
3 2 (1.03%) Mimecast
4 1 (0.51%) Amazon AWS
Communications & Networking
1 18 (9.23%) TCP/IP
2 17 (8.72%) DHCP
2 17 (8.72%) LAN
3 15 (7.69%) DNS
4 14 (7.18%) WAN
5 12 (6.15%) VPN
6 11 (5.64%) VoIP
7 8 (4.10%) Skype
8 5 (2.56%) Cisco IOS
8 5 (2.56%) Internet
8 5 (2.56%) Telepresence
8 5 (2.56%) Wi-Fi
9 4 (2.05%) Firewall
10 2 (1.03%) IPsec
10 2 (1.03%) PPTP
10 2 (1.03%) Remote Desktop
10 2 (1.03%) Unified Communications
11 1 (0.51%) Cisco ASA
11 1 (0.51%) Ethernet
11 1 (0.51%) Intranet
Database & Business Intelligence
1 3 (1.54%) SQL Server
1 3 (1.54%) SQL Server 2008
2 1 (0.51%) Crystal Reports
2 1 (0.51%) MS Access
2 1 (0.51%) Oracle Reports
Development Applications
1 4 (2.05%) JIRA
2 2 (1.03%) Hudson
General
1 21 (10.77%) Finance
2 7 (3.59%) Banking
2 7 (3.59%) Legal
2 7 (3.59%) Retail Banking
3 4 (2.05%) Law
4 3 (1.54%) Advertising
4 3 (1.54%) Financial Institution
4 3 (1.54%) Publishing
5 2 (1.03%) Manufacturing
6 1 (0.51%) Automotive
6 1 (0.51%) Private Banking
6 1 (0.51%) Retail
6 1 (0.51%) Telecoms
Libraries, Frameworks & Software Standards
1 1 (0.51%) COM
1 1 (0.51%) Flash
1 1 (0.51%) SAP Fiori
1 1 (0.51%) Software Packaging
1 1 (0.51%) Web Services
1 1 (0.51%) XMPP
Miscellaneous
1 13 (6.67%) Smartphone
2 10 (5.13%) Blackberry
3 7 (3.59%) Self-Motivation
3 7 (3.59%) Video Conferencing
4 6 (3.08%) iPhone
4 6 (3.08%) Management Information System
5 5 (2.56%) Analytical Skills
5 5 (2.56%) iPad
5 5 (2.56%) User Experience
6 3 (1.54%) Driving Licence
6 3 (1.54%) Enterprise Software
7 2 (1.03%) Data Centre
7 2 (1.03%) Device Driver
7 2 (1.03%) Fat Client
7 2 (1.03%) Thin Client
8 1 (0.51%) AS400
8 1 (0.51%) CMDB
8 1 (0.51%) EPoS
8 1 (0.51%) Handset
8 1 (0.51%) Life Science
Operating Systems
1 160 (82.05%) Windows
2 67 (34.36%) Windows 7
3 63 (32.31%) Windows 10
4 36 (18.46%) Windows Server
5 23 (11.79%) Windows Server 2008
6 16 (8.21%) Windows Server 2012
7 14 (7.18%) Android
8 11 (5.64%) Apple iOS
8 11 (5.64%) Windows XP
9 5 (2.56%) Linux
10 4 (2.05%) Mac OS X
10 4 (2.05%) Windows Server 2003
11 3 (1.54%) Windows 8
12 2 (1.03%) Mac OS
12 2 (1.03%) NetWare
13 1 (0.51%) AIX
13 1 (0.51%) Unix
13 1 (0.51%) Windows NT
13 1 (0.51%) Windows Phone
Processes & Methodologies
1 55 (28.21%) ITIL
2 13 (6.67%) Service Management
3 12 (6.15%) Incident Management
4 9 (4.62%) Data Protection
4 9 (4.62%) ITSM
4 9 (4.62%) Problem-Solving
5 7 (3.59%) ITIL V3
6 5 (2.56%) Change Management
6 5 (2.56%) Server Patching
7 4 (2.05%) Asset Management
7 4 (2.05%) Release Management
7 4 (2.05%) Service Delivery
7 4 (2.05%) Ticket Management
8 3 (1.54%) Computer Science
8 3 (1.54%) Customer Requirements
8 3 (1.54%) Information Security
8 3 (1.54%) Migration
9 2 (1.03%) Collaborative Working
9 2 (1.03%) Disaster Recovery
9 2 (1.03%) Validation
Programming Languages
1 11 (5.64%) SQL
2 2 (1.03%) Java
2 2 (1.03%) PowerShell
3 1 (0.51%) Perl
3 1 (0.51%) Python
Qualifications
1 14 (7.18%) Security Cleared
2 13 (6.67%) ITIL Foundation Certificate
2 13 (6.67%) Microsoft Certification
3 10 (5.13%) Degree
3 10 (5.13%) ITIL Certification
4 9 (4.62%) DV Cleared
4 9 (4.62%) MCP
5 8 (4.10%) SC Cleared
6 4 (2.05%) MCSA
7 3 (1.54%) DBS Check
7 3 (1.54%) MCSE
8 2 (1.03%) A+ Certification
8 2 (1.03%) CCNA
8 2 (1.03%) Cisco Certification
8 2 (1.03%) MCITP
8 2 (1.03%) MCTS
9 1 (0.51%) CNE
9 1 (0.51%) Computer Science Degree
9 1 (0.51%) MCDST
9 1 (0.51%) Novell Certification
Quality Assurance & Compliance
1 15 (7.69%) SLA
2 3 (1.54%) Disclosure Scotland
3 2 (1.03%) ISO/IEC 27001
System Software
1 107 (54.87%) Active Directory
2 13 (6.67%) XenApp
3 9 (4.62%) XenDesktop
4 6 (3.08%) VMware Infrastructure
5 4 (2.05%) Terminal Services
5 4 (2.05%) VMware Workstation
6 2 (1.03%) BitLocker
7 1 (0.51%) Microsoft App-V
7 1 (0.51%) Virtual Machines
7 1 (0.51%) vSphere
Systems Management
1 28 (14.36%) SCCM
2 5 (2.56%) Norton AntiVirus
3 2 (1.03%) OVSD
4 1 (0.51%) Backup Exec
4 1 (0.51%) Microsoft Intune
4 1 (0.51%) NetVault Backup
4 1 (0.51%) SCOM
4 1 (0.51%) SCSM
4 1 (0.51%) SCVMM
4 1 (0.51%) Symantec Endpoint Protection
4 1 (0.51%) Tivoli
Vendors
1 87 (44.62%) Microsoft
2 30 (15.38%) Cisco
2 30 (15.38%) Citrix
3 25 (12.82%) Apple
4 24 (12.31%) VMware
5 11 (5.64%) Avaya
6 10 (5.13%) HP
7 7 (3.59%) Ivanti
8 6 (3.08%) Polycom
8 6 (3.08%) Symantec
9 5 (2.56%) ServiceNow
9 5 (2.56%) Sophos
10 4 (2.05%) Lotus
10 4 (2.05%) MobileIron
11 3 (1.54%) iManage
12 2 (1.03%) Computacenter
12 2 (1.03%) Dell
12 2 (1.03%) Google
12 2 (1.03%) Novell
12 2 (1.03%) SOTI