The median contractor rate for a 2nd Line Support Analyst was £165 per day in advertised job vacancies during the 3 months to 25 March 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

3 months to
25 Mar 2017
Same period 2016 Same period 2015
Second Line Support Analyst
UK
Rank 518 545 500
Rank change year-on-year +27 -45  
Contract jobs requiring a 2nd Line Support Analyst 75 99 124
As % of all contract IT jobs advertised in the UK 0.17% 0.19% 0.23%
As % of the Job Titles category 0.17% 0.20% 0.25%
Number of daily rates quoted 33 57 62
Median daily rate £165 £179 £175
Median daily rate % change year-on-year -7.69% +2.14%  
90% offered a daily rate of more than £127 £132 £111
10% offered a daily rate of more than £325 £300 £273
UK excluding London median daily rate £155 £180 £180
% change year-on-year -13.88% -  
Number of hourly rates quoted 21 16 31
Median hourly rate £18.50 £15.00 £16.00
Median hourly rate % change year-on-year +23.33% -6.25%  
90% offered a hourly rate of more than £14.50 £12.75 £12.50
10% offered a hourly rate of more than £24.00 £18.75 £23.50
UK excluding London median hourly rate £16.41 £15.50 £16.00
% change year-on-year +5.87% -3.12%  

The next table is for comparison with the above and includes summary statistics for all job roles in contract job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of contract jobs in our overall sample.

Contract IT Job Roles
UK
Contract job vacancies with a job title containing a recognized job role 42948 50649 50145
As % of all contract IT job vacancies advertised in the UK 94.81% 95.19% 94.81%
Number of daily rates quoted 27820 32762 30258
Median daily rate £425 £425 £400
Median daily rate % change year-on-year - +6.25%  
90% offered a daily rate of more than £260 £260 £238
10% offered a daily rate of more than £600 £600 £550
UK excluding London median daily rate £400 £388 £375
% change year-on-year +3.22% +3.33%  
Number of hourly rates quoted 1510 1586 1994
Median hourly rate £18.00 £19.00 £17.50
Median hourly rate % change year-on-year -5.26% +8.57%  
90% offered a hourly rate of more than £11.25 £11.50 £11.00
10% offered a hourly rate of more than £47.50 £48.00 £42.50
UK excluding London median hourly rate £17.50 £20.00 £17.22
% change year-on-year -12.50% +16.14%  

2nd Line Support Analyst
Job Vacancy Trend

The job posting trend of jobs advertised that featured 2nd Line Support Analyst in the job title.

Job vacancy trend for 2nd Line Support Analyst in the UK

2nd Line Support Analyst
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing 2nd Line Support Analyst.

Contractor daily rate trend for 2nd Line Support Analyst in the UK

2nd Line Support Analyst
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing 2nd Line Support Analyst over the 3 months to 25 March 2017.

Contractor daily rate histogram for 2nd Line Support Analyst in the UK

2nd Line Support Analyst
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support Analyst.

Contractor hourly rate trend for 2nd Line Support Analyst in the UK

2nd Line Support Analyst
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing 2nd Line Support Analyst over the 3 months to 25 March 2017.

Contractor hourly rate histogram for 2nd Line Support Analyst in the UK

2nd Line Support Analyst
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Support Analyst within the UK over the 3 months to 25 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +6 68 £165 -12.58% 29
London +22 32 £180 +1.40% 7
South East +15 17 £195 +30.00% 6
Hampshire +10 6 £235 +25.33% 1
East of England -7 6 - - 3
Yorkshire +18 4 £145 - 3
Cambridgeshire +11 4 - -
City of London +6 4 £325 +24.76%
South West +5 4 - - 1
Oxfordshire -10 4 - - 1
North West +25 3 - - 2
Manchester +13 3 - - 1
Buckinghamshire -5 3 £165 - 1
Milton Keynes - 3 £165 -
Scotland +21 2 £150 +18.81%
Wiltshire +3 2 - -
Glasgow +2 2 £150 +8.10%
West Sussex +1 2 £240 -
Havant - 2 £325 -
Ilford - 2 - -
Chiswick - 2 £185 -
South Yorkshire - 2 £165 -
Berkshire +22 1 - - 3
West Midlands +11 1 £120 -40.74% 3
Leeds +9 1 £125 - 2
Wales +9 1 - -
West Yorkshire +8 1 £125 - 2
Crawley +7 1 £155 -
Surrey +7 1 £225 +50.00%
Coventry +4 1 £120 -40.74%

2nd Line Support Analyst Skill Set
Top 30 Related IT Skills

For the 6 months to 25 March 2017, 2nd Line Support Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring 2nd Line Support Analyst in the job title.

1 144 (74.61%) Windows
2 116 (60.10%) Active Directory
3 80 (41.45%) Microsoft
4 79 (40.93%) Windows 7
5 73 (37.82%) MS Office
6 54 (27.98%) ITIL
7 53 (27.46%) MS Excel
8 34 (17.62%) MS Exchange
9 33 (17.10%) Cisco
9 33 (17.10%) Citrix
9 33 (17.10%) VMware
9 33 (17.10%) Windows 10
10 31 (16.06%) SLA
11 29 (15.03%) Blackberry
12 28 (14.51%) TCP/IP
13 27 (13.99%) SCCM
14 23 (11.92%) VMware Infrastructure
15 18 (9.33%) ITIL Certification
16 17 (8.81%) Mac OS X
16 17 (8.81%) Blackberry Enterprise Server
16 17 (8.81%) Service Management
17 16 (8.29%) vSphere
17 16 (8.29%) Exchange Server 2010
17 16 (8.29%) Virtual Desktop
17 16 (8.29%) LAN
17 16 (8.29%) Finance
17 16 (8.29%) Problem Management
18 15 (7.77%) Law
18 15 (7.77%) Wireless
18 15 (7.77%) Windows Server 2008

2nd Line Support Analyst Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 34 (17.62%) MS Exchange
2 17 (8.81%) Blackberry Enterprise Server
3 16 (8.29%) Exchange Server 2010
4 8 (4.15%) Exchange Server 2007
5 6 (3.11%) Exchange Server 2013
5 6 (3.11%) SharePoint
6 5 (2.59%) IIS
7 3 (1.55%) IBM Notes
7 3 (1.55%) Skype for Business
8 2 (1.04%) SharePoint 2010
9 1 (0.52%) CMS
9 1 (0.52%) Exchange Server 2003
9 1 (0.52%) WebSphere
Applications
1 73 (37.82%) MS Office
2 53 (27.46%) MS Excel
3 5 (2.59%) MS PowerPoint
4 2 (1.04%) MS Visio
Business Applications
1 2 (1.04%) thinkFolio
2 1 (0.52%) Hyperion Planning
2 1 (0.52%) Lorenzo
2 1 (0.52%) Oracle 11i
2 1 (0.52%) Oracle Cash Management
2 1 (0.52%) Oracle EBS
2 1 (0.52%) Oracle EBS R12
2 1 (0.52%) Oracle Financials
2 1 (0.52%) Oracle General Ledger
2 1 (0.52%) Oracle iProcurement
2 1 (0.52%) Oracle Payables
2 1 (0.52%) Oracle Receivables
2 1 (0.52%) SAP ERP
2 1 (0.52%) Visualfiles
Cloud Services
1 13 (6.74%) Office 365
2 1 (0.52%) Cloud Computing
2 1 (0.52%) GitHub
2 1 (0.52%) Microsoft Azure
Communications & Networking
1 28 (14.51%) TCP/IP
2 16 (8.29%) LAN
3 15 (7.77%) Wireless
4 13 (6.74%) WAN
5 12 (6.22%) DNS
6 11 (5.70%) DHCP
7 9 (4.66%) Internet
8 8 (4.15%) VPN
9 7 (3.63%) VoIP
10 5 (2.59%) Firewall
11 4 (2.07%) Network Security
12 3 (1.55%) IP Telephony
13 2 (1.04%) LDAP
13 2 (1.04%) SAN
13 2 (1.04%) Skype
13 2 (1.04%) Wi-Fi
14 1 (0.52%) ADSL
14 1 (0.52%) ATM
14 1 (0.52%) DECT
14 1 (0.52%) WebEx
Database & Business Intelligence
1 4 (2.07%) SQL Server
2 2 (1.04%) BusinessObjects
3 1 (0.52%) BusinessObjects Business Intelligence
3 1 (0.52%) Crystal Reports
3 1 (0.52%) EDRMS
3 1 (0.52%) Electronic Patient Records
3 1 (0.52%) Essbase
3 1 (0.52%) SQL Server 2005
Development Applications
1 3 (1.55%) JIRA
2 1 (0.52%) Jenkins
2 1 (0.52%) Sonatype Nexus
General
1 16 (8.29%) Finance
2 15 (7.77%) Law
3 10 (5.18%) Legal
4 9 (4.66%) Retail
5 7 (3.63%) Banking
6 6 (3.11%) Telecoms
7 4 (2.07%) Local Government
8 3 (1.55%) Manufacturing
9 2 (1.04%) Automotive
9 2 (1.04%) Investment Banking
10 1 (0.52%) Aerospace
10 1 (0.52%) Dutch Language
10 1 (0.52%) Financial Institution
10 1 (0.52%) French Language
10 1 (0.52%) Private Banking
10 1 (0.52%) Retail Banking
10 1 (0.52%) Spanish Language
Libraries, Frameworks & Software Standards
1 2 (1.04%) .NET
1 2 (1.04%) ASP.NET
1 2 (1.04%) CSS
1 2 (1.04%) HTML
1 2 (1.04%) jQuery
2 1 (0.52%) MSMQ
2 1 (0.52%) Software Packaging
2 1 (0.52%) XMPP
2 1 (0.52%) X-Windows
Miscellaneous
1 29 (15.03%) Blackberry
2 12 (6.22%) Analytical Skills
3 10 (5.18%) Driving Licence
4 9 (4.66%) iPad
5 8 (4.15%) iPhone
5 8 (4.15%) Smartphone
6 7 (3.63%) Video Conferencing
7 4 (2.07%) Clustering
7 4 (2.07%) Computer Science
7 4 (2.07%) Management Information System
8 3 (1.55%) Life Science
9 2 (1.04%) NHS
9 2 (1.04%) User Experience
10 1 (0.52%) BYOD
10 1 (0.52%) CMDB
10 1 (0.52%) Data Centre
10 1 (0.52%) Enterprise Software
10 1 (0.52%) Fat Client
10 1 (0.52%) Online Banking
10 1 (0.52%) Thin Client
Operating Systems
1 144 (74.61%) Windows
2 79 (40.93%) Windows 7
3 33 (17.10%) Windows 10
4 17 (8.81%) Mac OS X
5 15 (7.77%) Windows Server 2008
6 14 (7.25%) Windows 8
6 14 (7.25%) Windows Server
6 14 (7.25%) Windows XP
7 10 (5.18%) Windows Server 2012
8 8 (4.15%) Windows Server 2003
9 6 (3.11%) Apple iOS
10 4 (2.07%) Android
10 4 (2.07%) Linux
11 3 (1.55%) Unix
12 2 (1.04%) Mac OS
12 2 (1.04%) Windows Vista
13 1 (0.52%) AIX
13 1 (0.52%) Windows 2000
13 1 (0.52%) Windows Mobile
13 1 (0.52%) Windows NT
Processes & Methodologies
1 54 (27.98%) ITIL
2 17 (8.81%) Service Management
3 16 (8.29%) Problem Management
4 12 (6.22%) Incident Management
4 12 (6.22%) Root Cause Analysis
5 11 (5.70%) Information Security
6 8 (4.15%) Change Management
7 7 (3.63%) ITIL V3
7 7 (3.63%) Service Delivery
8 6 (3.11%) Asset Management
9 4 (2.07%) Network Load Balancing
9 4 (2.07%) Release Management
9 4 (2.07%) Software Deployment
9 4 (2.07%) Time Management
10 3 (1.55%) Application Packaging
10 3 (1.55%) Data Analysis
10 3 (1.55%) Investment Management
10 3 (1.55%) Stakeholder Management
10 3 (1.55%) Wealth Management
11 2 (1.04%) ITSM
Programming Languages
1 7 (3.63%) SQL
2 5 (2.59%) PowerShell
3 4 (2.07%) JavaScript
4 3 (1.55%) C#
5 2 (1.04%) Perl
5 2 (1.04%) PHP
5 2 (1.04%) Shell Script
5 2 (1.04%) VBScript
6 1 (0.52%) PL/SQL
Qualifications
1 18 (9.33%) ITIL Certification
2 12 (6.22%) Security Cleared
3 11 (5.70%) MCP
3 11 (5.70%) Microsoft Certification
4 10 (5.18%) SC Cleared
5 6 (3.11%) MCSE
6 5 (2.59%) Degree
7 4 (2.07%) CCNA
7 4 (2.07%) Cisco Certification
8 3 (1.55%) MCSA
9 2 (1.04%) A+ Certification
9 2 (1.04%) DBS Check
10 1 (0.52%) ECDL
10 1 (0.52%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 31 (16.06%) SLA
2 2 (1.04%) QA
3 1 (0.52%) Disclosure Scotland
3 1 (0.52%) PMO
System Software
1 116 (60.10%) Active Directory
2 23 (11.92%) VMware Infrastructure
3 16 (8.29%) Virtual Desktop
3 16 (8.29%) vSphere
4 8 (4.15%) XenApp
5 7 (3.63%) Terminal Services
6 6 (3.11%) Microsoft App-V
7 5 (2.59%) Firmware
8 2 (1.04%) VMware ESXi
8 2 (1.04%) XenDesktop
8 2 (1.04%) XenServer
9 1 (0.52%) Hyper-V
9 1 (0.52%) Terminal Server
9 1 (0.52%) Virtual Servers
Systems Management
1 27 (13.99%) SCCM
2 5 (2.59%) EdgeSight
2 5 (2.59%) Tivoli Storage Manager
3 4 (2.07%) AirWatch
4 3 (1.55%) Backup Exec
4 3 (1.55%) SafeCom
5 2 (1.04%) NetBackup
5 2 (1.04%) Norton AntiVirus
5 2 (1.04%) Symantec Endpoint Protection
6 1 (0.52%) DameWare
6 1 (0.52%) ITRS Geneos
6 1 (0.52%) Microsoft Data Protection Manager
6 1 (0.52%) Nagios
6 1 (0.52%) OpenView
6 1 (0.52%) SCOrch
6 1 (0.52%) ServiceCenter
Vendors
1 80 (41.45%) Microsoft
2 33 (17.10%) Cisco
2 33 (17.10%) Citrix
2 33 (17.10%) VMware
3 13 (6.74%) LANDesk
4 12 (6.22%) HP
5 10 (5.18%) Apple
6 8 (4.15%) Dell
7 6 (3.11%) Sophos
8 5 (2.59%) Altiris
9 4 (2.07%) Remedy
9 4 (2.07%) Wyse
10 3 (1.55%) IBM
10 3 (1.55%) Lotus
10 3 (1.55%) ServiceNow
10 3 (1.55%) Symantec
11 2 (1.04%) Adobe
11 2 (1.04%) F5
11 2 (1.04%) IronPort
11 2 (1.04%) Oracle
Manchester
Computer Futures
Rate: competitive
Posted: 3 days ago
Chelmsford, Essex
Streamline Connections
Rate: £225 - £250 per day
Posted: 3 days ago