Second Line Support Analyst
UK
The median Second Line Support Analyst daily rate in the UK is £263, according to job vacancies posted in the 6 months leading up to 1 May 2025.
The table below provides contractor rate benchmarking and summary statistics, comparing them to the same period in the previous two years.
| 6 months to 1 May 2025 |
Same period 2024 | Same period 2023 | |
|---|---|---|---|
| Rank | 494 | 547 | 657 |
| Rank change year-on-year | +53 | +110 | +87 |
| Contract jobs requiring a 2nd Line Support Analyst | 26 | 35 | 61 |
| As % of all contract jobs advertised in the UK | 0.089% | 0.080% | 0.10% |
| As % of the Job Titles category | 0.096% | 0.087% | 0.11% |
| Number of daily rates quoted | 21 | 33 | 40 |
| 10th Percentile | £205 | £170 | £163 |
| 25th Percentile | £250 | £181 | £181 |
| Median daily rate (50th Percentile) | £263 | £190 | £215 |
| Median % change year-on-year | +38.16% | -11.63% | +22.86% |
| 75th Percentile | £269 | £238 | £289 |
| 90th Percentile | £288 | £254 | £330 |
| UK excluding London median daily rate | £263 | £190 | £200 |
| % change year-on-year | +38.16% | -5.00% | +20.48% |
| Number of hourly rates quoted | 3 | 1 | 2 |
| 10th Percentile | £24.80 | - | £14.38 |
| 25th Percentile | £26.00 | - | £14.56 |
| Median hourly rate | £28.00 | £18.27 | £15.13 |
| Median % change year-on-year | +53.26% | +20.79% | -14.55% |
| 75th Percentile | £28.54 | - | £15.94 |
| 90th Percentile | £28.86 | - | £16.28 |
| UK excluding London median hourly rate | £28.00 | £18.27 | £14.25 |
| % change year-on-year | +53.26% | +28.21% | -12.31% |
All Contract IT Job Vacancies
UK
For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.
| Contract vacancies in the UK with a recognized job title | 27,084 | 40,415 | 56,464 |
| % of contract IT jobs with a recognized job title | 92.52% | 92.78% | 94.61% |
| Number of daily rates quoted | 17,692 | 26,309 | 39,470 |
| 10th Percentile | £300 | £275 | £313 |
| 25th Percentile | £406 | £410 | £425 |
| Median daily rate (50th Percentile) | £515 | £525 | £540 |
| Median % change year-on-year | -1.90% | -2.78% | +2.86% |
| 75th Percentile | £625 | £638 | £650 |
| 90th Percentile | £738 | £750 | £750 |
| UK excluding London median daily rate | £475 | £492 | £500 |
| % change year-on-year | -3.46% | -1.60% | +5.26% |
| Number of hourly rates quoted | 1,035 | 2,664 | 1,570 |
| 10th Percentile | £14.07 | £12.86 | £14.29 |
| 25th Percentile | £18.50 | £16.30 | £19.50 |
| Median hourly rate | £29.00 | £36.42 | £45.00 |
| Median % change year-on-year | -20.37% | -19.07% | +91.49% |
| 75th Percentile | £62.50 | £60.75 | £65.75 |
| 90th Percentile | £75.00 | £72.50 | £75.75 |
| UK excluding London median hourly rate | £28.00 | £39.55 | £42.50 |
| % change year-on-year | -29.20% | -6.94% | +117.95% |
2nd Line Support Analyst
Job Vacancy Trend
Job postings that featured 2nd Line Support Analyst in the job title as a proportion of all IT jobs advertised.
2nd Line Support Analyst
Contractor Daily Rate Trend
3-month moving average daily rate quoted in jobs citing 2nd Line Support Analyst.
2nd Line Support Analyst
Contractor Hourly Rate Trend
3-month moving average hourly rates quoted in jobs citing 2nd Line Support Analyst.
2nd Line Support Analyst
Top 10 Contract Locations
The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Support Analyst within the UK over the 6 months to 1 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.
| Location | Rank Change on Same Period Last Year |
Matching Contract IT Job Ads |
Median Daily Rate Past 6 Months |
Median Daily Rate % Change on Same Period Last Year |
Live Jobs |
|---|---|---|---|---|---|
| England | +51 | 24 | £263 | +34.62% | 11 |
| UK excluding London | +57 | 15 | £263 | +38.16% | 8 |
| South East | +54 | 11 | £263 | +54.41% | 3 |
| London | +35 | 11 | £275 | +22.22% | 4 |
| Work from Home | +35 | 2 | £255 | +34.21% | 4 |
| Scotland | +10 | 2 | £193 | +4.05% | |
| Midlands | +17 | 1 | £250 | +26.58% | 1 |
| North of England | +15 | 1 | - | - | 1 |
| East Midlands | +10 | 1 | £250 | -7.41% | |
| Yorkshire | +6 | 1 | - | - | 1 |
2nd Line Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities
For the 6 months to 1 May 2025, 2nd Line Support Analyst contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring 2nd Line Support Analyst in the job title.
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2nd Line Support Analyst Skill Set
Co-occurring Skills and Capabilities by Category
The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories: