The median contractor rate for a 2nd Line Support Analyst was £180 per day in advertised job vacancies during the 3 months to 25 June 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Second Line Support Analyst
UK
3 months to
25 Jun 2017
Same period 2016 Same period 2015
Rank 519 555 484
Rank change year-on-year +36 -71  
Contract jobs requiring a 2nd Line Support Analyst 68 97 153
As % of all contract IT jobs advertised in the UK 0.15% 0.18% 0.27%
As % of the Job Titles category 0.16% 0.19% 0.29%
Number of daily rates quoted 41 52 73
Median daily rate £180 £150 £160
Median daily rate % change year-on-year +20.00% -6.25%  
90% offered a daily rate of more than £131 £118 £120
10% offered a daily rate of more than £225 £200 £238
UK excluding London median daily rate £155 £150 £155
% change year-on-year +3.33% -3.22%  
Number of hourly rates quoted 11 21 58
Median hourly rate £17.50 £17.00 £16.50
Median hourly rate % change year-on-year +2.94% +3.03%  
90% offered a hourly rate of more than £14.50 £13.00 £13.00
10% offered a hourly rate of more than £23.00 £27.50 £21.65
UK excluding London median hourly rate £16.50 £14.50 £15.50
% change year-on-year +13.79% -6.45%  

The next table is for comparison with the above and includes summary statistics for all job roles in contract job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of contract jobs in our overall sample.

Contract IT Job Roles
UK
Contract job vacancies with a job title containing a recognized job role 43855 50329 53147
As % of all contract IT job vacancies advertised in the UK 94.75% 94.86% 94.84%
Number of daily rates quoted 28363 32827 33406
Median daily rate £438 £425 £400
Median daily rate % change year-on-year +2.94% +6.25%  
90% offered a daily rate of more than £275 £260 £245
10% offered a daily rate of more than £600 £600 £568
UK excluding London median daily rate £400 £400 £370
% change year-on-year - +8.10%  
Number of hourly rates quoted 1353 1495 2037
Median hourly rate £18.00 £17.50 £16.50
Median hourly rate % change year-on-year +2.85% +6.06%  
90% offered a hourly rate of more than £11.50 £11.00 £11.00
10% offered a hourly rate of more than £47.50 £44.00 £40.00
UK excluding London median hourly rate £17.50 £17.45 £16.00
% change year-on-year +0.28% +9.06%  

2nd Line Support Analyst
Job Vacancy Trend

The job posting trend of jobs advertised that featured 2nd Line Support Analyst in the job title.

Job vacancy trend for 2nd Line Support Analyst in the UK

2nd Line Support Analyst
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing 2nd Line Support Analyst.

Contractor daily rate trend for 2nd Line Support Analyst in the UK

2nd Line Support Analyst
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing 2nd Line Support Analyst over the 3 months to 25 June 2017.

Contractor daily rate histogram for 2nd Line Support Analyst in the UK

2nd Line Support Analyst
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing 2nd Line Support Analyst.

Contractor hourly rate trend for 2nd Line Support Analyst in the UK

2nd Line Support Analyst
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing 2nd Line Support Analyst over the 3 months to 25 June 2017.

Contractor hourly rate histogram for 2nd Line Support Analyst in the UK

2nd Line Support Analyst
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Support Analyst within the UK over the 3 months to 25 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +20 63 £181 +20.83% 21
London +2 38 £190 +38.18% 6
South East +26 14 £149 -0.83% 7
Oxfordshire -5 6 £167 +11.50% 1
Scotland +43 5 £120 -6.79%
City of London +2 5 £186 +41.90% 2
East of England -9 5 £219 +12.17% 2
Westminster - 4 £200 -
Oxford - 4 £180 - 1
North West +27 3 £100 - 3
West Sussex +22 3 £140 -
Manchester +16 3 £100 - 3
Edinburgh +13 3 - -
Cambridgeshire - 3 £219 -
Cambridge - 3 £219 -
South West -1 2 £175 -12.50%
Essex -12 2 £184 -5.76%
West Midlands +21 1 - - 1
Berkshire +18 1 £90 - 1
Hampshire +5 1 - - 4
Wiltshire +4 1 - -
Bath +4 1 £175 +29.62%
Crawley +2 1 £140 -
Chippenham 0 1 - -
Abingdon -3 1 - -
Somerset -6 1 £175 +29.62%
Surrey -8 1 £143 -5.00%
Buckinghamshire -14 1 £160 -4.47% 1
Birmingham - 1 - -
Dundee - 1 £120 -

2nd Line Support Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 25 June 2017, 2nd Line Support Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring 2nd Line Support Analyst in the job title.

1 99 (69.23%) Windows
2 77 (53.85%) Active Directory
3 54 (37.76%) Microsoft
4 53 (37.06%) Windows 7
5 44 (30.77%) ITIL
6 43 (30.07%) Microsoft Office
7 28 (19.58%) Windows 10
8 24 (16.78%) SCCM
8 24 (16.78%) MS Exchange
9 23 (16.08%) SLA
10 22 (15.38%) Cisco
11 21 (14.69%) Citrix
12 20 (13.99%) Office 365
12 20 (13.99%) Service Management
13 19 (13.29%) TCP/IP
14 18 (12.59%) Finance
14 18 (12.59%) VMware
15 17 (11.89%) Security Cleared
16 14 (9.79%) VMware Infrastructure
16 14 (9.79%) Blackberry Enterprise Server
17 13 (9.09%) ITIL Certification
17 13 (9.09%) SC Cleared
18 12 (8.39%) Apple
18 12 (8.39%) Windows XP
18 12 (8.39%) LAN
18 12 (8.39%) Blackberry
19 11 (7.69%) Wireless
19 11 (7.69%) Microsoft Certification
19 11 (7.69%) Windows Server 2008
20 10 (6.99%) LANDesk

2nd Line Support Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 24 (16.78%) MS Exchange
2 14 (9.79%) Blackberry Enterprise Server
3 8 (5.59%) Exchange Server 2010
4 7 (4.90%) SharePoint
5 2 (1.40%) Exchange Server 2013
5 2 (1.40%) IBM Notes
5 2 (1.40%) IIS
5 2 (1.40%) Skype for Business
6 1 (0.70%) SharePoint 2010
Applications
1 43 (30.07%) Microsoft Office
2 9 (6.29%) Microsoft Excel
2 9 (6.29%) Microsoft PowerPoint
3 3 (2.10%) MS Visio
4 1 (0.70%) AutoCAD
Business Applications
1 2 (1.40%) thinkFolio
2 1 (0.70%) Dynamics CRM
2 1 (0.70%) Hyperion Planning
2 1 (0.70%) Oracle 11i
2 1 (0.70%) Oracle Cash Management
2 1 (0.70%) Oracle EBS
2 1 (0.70%) Oracle EBS R12
2 1 (0.70%) Oracle Financials
2 1 (0.70%) Oracle General Ledger
2 1 (0.70%) Oracle iProcurement
2 1 (0.70%) Oracle Payables
2 1 (0.70%) Oracle Receivables
2 1 (0.70%) SAP ERP
Cloud Services
1 20 (13.99%) Office 365
2 7 (4.90%) G Suite
3 2 (1.40%) Azure Active Directory
3 2 (1.40%) Microsoft Azure
4 1 (0.70%) SaaS
Communications & Networking
1 19 (13.29%) TCP/IP
2 12 (8.39%) LAN
3 11 (7.69%) Wireless
4 10 (6.99%) DNS
5 9 (6.29%) DHCP
5 9 (6.29%) WAN
6 7 (4.90%) VoIP
7 6 (4.20%) Internet
7 6 (4.20%) VPN
8 4 (2.80%) Firewall
9 3 (2.10%) Network Security
9 3 (2.10%) Skype
10 2 (1.40%) SAN
10 2 (1.40%) Wi-Fi
11 1 (0.70%) ATM
11 1 (0.70%) Cisco IOS
11 1 (0.70%) IP Telephony
11 1 (0.70%) LDAP
11 1 (0.70%) VLAN
11 1 (0.70%) WebEx
Database & Business Intelligence
1 3 (2.10%) SQL Server
2 1 (0.70%) Essbase
Development Applications
1 6 (4.20%) JIRA
General
1 18 (12.59%) Finance
2 4 (2.80%) Banking
2 4 (2.80%) Legal
3 3 (2.10%) Automotive
3 3 (2.10%) Manufacturing
3 3 (2.10%) Telecoms
4 2 (1.40%) Law
4 2 (1.40%) Local Government
4 2 (1.40%) Retail
5 1 (0.70%) Pharmaceutical
5 1 (0.70%) Publishing
Libraries, Frameworks & Software Standards
1 3 (2.10%) CSS
1 3 (2.10%) HTML
1 3 (2.10%) jQuery
2 1 (0.70%) .NET
2 1 (0.70%) ASP.NET
2 1 (0.70%) Software Packaging
2 1 (0.70%) XMPP
Miscellaneous
1 12 (8.39%) Blackberry
2 9 (6.29%) Management Information System
2 9 (6.29%) Smartphone
3 8 (5.59%) Analytical Skills
4 5 (3.50%) Driving Licence
5 4 (2.80%) Data Centre
6 3 (2.10%) CMDB
6 3 (2.10%) Computer Science
6 3 (2.10%) Life Science
6 3 (2.10%) Video Conferencing
7 2 (1.40%) Mainframe
8 1 (0.70%) Clustering
8 1 (0.70%) Digital Media
8 1 (0.70%) Handset
8 1 (0.70%) IBM Mainframe
8 1 (0.70%) iPad
8 1 (0.70%) NHS
8 1 (0.70%) User Experience
Operating Systems
1 99 (69.23%) Windows
2 53 (37.06%) Windows 7
3 28 (19.58%) Windows 10
4 12 (8.39%) Windows XP
5 11 (7.69%) Windows Server 2008
6 10 (6.99%) Android
6 10 (6.99%) Apple iOS
7 9 (6.29%) Windows 8
8 8 (5.59%) Mac OS X
8 8 (5.59%) Windows Server
9 5 (3.50%) Windows Server 2003
9 5 (3.50%) Windows Server 2012
10 3 (2.10%) Unix
11 2 (1.40%) Linux
11 2 (1.40%) Mac OS
12 1 (0.70%) CentOS
12 1 (0.70%) NetWare
12 1 (0.70%) Ubuntu
Processes & Methodologies
1 44 (30.77%) ITIL
2 20 (13.99%) Service Management
3 9 (6.29%) ITSM
3 9 (6.29%) Root Cause Analysis
4 8 (5.59%) Incident Management
4 8 (5.59%) Information Security
4 8 (5.59%) Problem Management
5 6 (4.20%) Configuration Management
6 5 (3.50%) ITIL V3
6 5 (3.50%) Statistics
7 4 (2.80%) Asset Management
7 4 (2.80%) Change Management
7 4 (2.80%) Server Patching
7 4 (2.80%) Time Management
8 3 (2.10%) Analytics
8 3 (2.10%) CRM
8 3 (2.10%) Line Management
8 3 (2.10%) Stakeholder Management
8 3 (2.10%) Web Analytics
9 2 (1.40%) Investment Management
Programming Languages
1 5 (3.50%) SQL
2 4 (2.80%) JavaScript
3 3 (2.10%) PHP
4 2 (1.40%) Perl
4 2 (1.40%) Shell Script
5 1 (0.70%) C#
Qualifications
1 17 (11.89%) Security Cleared
2 13 (9.09%) ITIL Certification
2 13 (9.09%) SC Cleared
3 11 (7.69%) Microsoft Certification
4 9 (6.29%) MCP
5 7 (4.90%) MCSE
6 4 (2.80%) MCSA
7 3 (2.10%) Computer Science Degree
7 3 (2.10%) CTC Cleared
7 3 (2.10%) Degree
7 3 (2.10%) DV Cleared
8 2 (1.40%) CCNA
8 2 (1.40%) Cisco Certification
8 2 (1.40%) DBS Check
8 2 (1.40%) MCITP
9 1 (0.70%) A+ Certification
9 1 (0.70%) CCAA
9 1 (0.70%) CCENT
9 1 (0.70%) Citrix Certification
9 1 (0.70%) NVQ Level 3
Quality Assurance & Compliance
1 23 (16.08%) SLA
2 1 (0.70%) ISO/IEC 20000
2 1 (0.70%) PMO
2 1 (0.70%) QA
2 1 (0.70%) Sarbanes-Oxley
System Software
1 77 (53.85%) Active Directory
2 14 (9.79%) VMware Infrastructure
3 10 (6.99%) vSphere
4 9 (6.29%) Virtual Desktop
5 3 (2.10%) XenApp
6 2 (1.40%) Firmware
6 2 (1.40%) Microsoft App-V
6 2 (1.40%) Terminal Services
7 1 (0.70%) VMware ESXi
7 1 (0.70%) XenDesktop
Systems Management
1 24 (16.78%) SCCM
2 4 (2.80%) NetBackup
3 3 (2.10%) Symantec Endpoint Protection
4 2 (1.40%) AirWatch
4 2 (1.40%) Backup Exec
4 2 (1.40%) EdgeSight
4 2 (1.40%) Norton AntiVirus
4 2 (1.40%) Tivoli Storage Manager
5 1 (0.70%) AppManager
5 1 (0.70%) Control-M
5 1 (0.70%) SCOrch
5 1 (0.70%) SCSM
Vendors
1 54 (37.76%) Microsoft
2 22 (15.38%) Cisco
3 21 (14.69%) Citrix
4 18 (12.59%) VMware
5 12 (8.39%) Apple
6 10 (6.99%) LANDesk
7 9 (6.29%) Google
8 4 (2.80%) HP
8 4 (2.80%) Oracle
8 4 (2.80%) Symantec
9 2 (1.40%) Avaya
9 2 (1.40%) BT
9 2 (1.40%) IronPort
9 2 (1.40%) Kaseya
9 2 (1.40%) Lotus
9 2 (1.40%) NetApp
9 2 (1.40%) Remedy
9 2 (1.40%) ServiceNow
9 2 (1.40%) Sophos
9 2 (1.40%) Veritas
Havant, Hampshire
Sopra Steria Recruitment
Rate: £Negotiable/Flexible
Posted: 6 days ago