Period
to 19 September 2018

The median contractor rate for a 2nd Line Support Analyst was £165 per day in advertised job vacancies during the 6 months to 19 September 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Second Line Support Analyst
UK
6 months to
19 Sep 2018
Same period 2017 Same period 2016
Rank 651 749 698
Rank change year-on-year +98 -51 -65
Contract jobs requiring a 2nd Line Support Analyst 238 129 208
As % of all contract IT jobs advertised in the UK 0.23% 0.13% 0.19%
As % of the Job Titles category 0.24% 0.14% 0.20%
Number of daily rates quoted 135 75 122
UK median daily rate £165 £163 £150
Median daily rate % change year-on-year +1.54% +8.33% -6.25%
10th Percentile £116 £115 £105
90th Percentile £227 £238 £249
UK excluding London median daily rate £160 £141 £150
% change year-on-year +13.27% -5.83% +3.45%
Number of hourly rates quoted 28 25 43
UK median hourly rate £15.50 £17.00 £15.50
Median hourly rate % change year-on-year -8.85% +9.68% -3.13%
10th Percentile £11.18 £13.45 £12.05
90th Percentile £25.78 £23.00 £27.75
UK excluding London median hourly rate £15.25 £16.58 £14.50
% change year-on-year -8.02% +14.34% -3.33%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 97,681 93,729 101,570
% of contract IT jobs with a recognized job title 94.77% 94.93% 94.88%
Number of daily rates quoted 64,134 61,203 66,369
UK median daily rate £450 £438 £425
Median daily rate % change year-on-year +2.86% +2.94% +6.25%
10th Percentile £269 £263 £255
90th Percentile £638 £625 £600
UK excluding London median daily rate £415 £400 £390
% change year-on-year +3.75% +2.56% +4.00%
Number of hourly rates quoted 3,170 2,824 3,150
UK median hourly rate £18.00 £18.70 £19.00
Median hourly rate % change year-on-year -3.74% -1.58% +5.56%
10th Percentile £11.00 £10.75 £10.25
90th Percentile £48.75 £48.75 £46.52
UK excluding London median hourly rate £17.50 £18.00 £18.75
% change year-on-year -2.78% -4.00% +7.14%

2nd Line Support Analyst
Job Vacancy Trend

Job postings that featured 2nd Line Support Analyst in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for 2nd Line Support Analyst in the UK

2nd Line Support Analyst
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing 2nd Line Support Analyst.

Contractor daily rate trend for 2nd Line Support Analyst in the UK

2nd Line Support Analyst
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing 2nd Line Support Analyst over the 6 months to 19 September 2018.

Contractor daily rate histogram for 2nd Line Support Analyst in the UK

2nd Line Support Analyst
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing 2nd Line Support Analyst.

Contractor hourly rate trend for 2nd Line Support Analyst in the UK

2nd Line Support Analyst
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing 2nd Line Support Analyst over the 6 months to 19 September 2018.

Contractor hourly rate histogram for 2nd Line Support Analyst in the UK

2nd Line Support Analyst
Top 16 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Support Analyst within the UK over the 6 months to 19 September 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +87 214 £165 -2.94% 21
UK excluding London +59 139 £160 +13.27% 20
London +41 93 £170 -2.86% 3
South East +7 40 £188 +31.58% 5
East of England +10 31 £140 -37.78% 3
North of England +2 25 £165 +10.00% 4
Midlands +8 16 £130 +4.00% 3
North West -10 15 £165 +32.00% 3
Scotland -17 15 £125 +4.17% 1
East Midlands +18 10 £130 +4.00% 1
South West +2 8 £168 +3.08% 3
Yorkshire -4 8 £160 - 1
West Midlands -18 6 £135 +20.00% 2
Wales -19 2 £155 +19.23%
North East - 2 £185 -
Northern Ireland - 2 - -

2nd Line Support Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 19 September 2018, 2nd Line Support Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring 2nd Line Support Analyst in the job title.

1 183 (76.89%) Windows
2 157 (65.97%) Active Directory
3 109 (45.80%) Microsoft
4 79 (33.19%) Microsoft Office
4 79 (33.19%) Office 365
5 70 (29.41%) Windows 7
6 66 (27.73%) Windows 10
7 55 (23.11%) ITIL
8 51 (21.43%) Windows Server
9 42 (17.65%) Citrix
10 38 (15.97%) SCCM
11 36 (15.13%) MS Exchange
12 35 (14.71%) Finance
13 33 (13.87%) Apple iOS
14 29 (12.18%) Apple
15 27 (11.34%) Windows Server 2008
16 26 (10.92%) Windows Server 2012
17 25 (10.50%) TCP/IP
18 24 (10.08%) VoIP
19 23 (9.66%) Cisco
20 21 (8.82%) VMware
20 21 (8.82%) VPN
21 20 (8.40%) DNS
21 20 (8.40%) DHCP
22 19 (7.98%) HP
22 19 (7.98%) Android
22 19 (7.98%) Exchange Server 2010
23 18 (7.56%) Security Cleared
24 17 (7.14%) Smartphone
24 17 (7.14%) SLA

2nd Line Support Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 36 (15.13%) MS Exchange
2 19 (7.98%) Exchange Server 2010
3 15 (6.30%) SharePoint
4 14 (5.88%) Skype for Business
5 6 (2.52%) Blackberry Enterprise Server
5 6 (2.52%) Exchange Server 2003
6 3 (1.26%) Exchange Server 2013
6 3 (1.26%) IBM Notes
7 1 (0.42%) CMS
7 1 (0.42%) Drupal
7 1 (0.42%) SharePoint 2013
Applications
1 79 (33.19%) Microsoft Office
2 14 (5.88%) Microsoft Excel
3 12 (5.04%) Microsoft PowerPoint
4 2 (0.84%) Microsoft Project
5 1 (0.42%) Acrobat
5 1 (0.42%) Adobe Illustrator
5 1 (0.42%) Adobe Premiere
5 1 (0.42%) Photoshop
5 1 (0.42%) Spreadsheet
Business Applications
1 2 (0.84%) Dynamics AX
1 2 (0.84%) Servitor
2 1 (0.42%) assyst
2 1 (0.42%) Dynamics CRM
2 1 (0.42%) Eikon
2 1 (0.42%) Elite 3E
2 1 (0.42%) Unit4 Business World
Cloud Services
1 79 (33.19%) Office 365
2 9 (3.78%) Microsoft Azure
3 3 (1.26%) Azure Active Directory
4 2 (0.84%) G Suite
4 2 (0.84%) Mimecast
5 1 (0.42%) Adobe Creative Cloud
5 1 (0.42%) Dynamics 365
5 1 (0.42%) SaaS
Communications & Networking
1 25 (10.50%) TCP/IP
2 24 (10.08%) VoIP
3 21 (8.82%) VPN
4 20 (8.40%) DHCP
4 20 (8.40%) DNS
5 16 (6.72%) Skype
6 15 (6.30%) Firewall
7 14 (5.88%) LAN
8 11 (4.62%) Remote Desktop
9 10 (4.20%) WAN
10 5 (2.10%) Wireless
11 4 (1.68%) Cisco IOS
11 4 (1.68%) Telepresence
11 4 (1.68%) Wi-Fi
12 3 (1.26%) Internet
12 3 (1.26%) IPsec
12 3 (1.26%) Network Security
12 3 (1.26%) PPTP
12 3 (1.26%) SAN
12 3 (1.26%) WebEx
Database & Business Intelligence
1 6 (2.52%) SQL Server
2 1 (0.42%) Big Data
2 1 (0.42%) Hadoop
2 1 (0.42%) MySQL
2 1 (0.42%) Oracle Reports
2 1 (0.42%) SQL Server 2008
Development Applications
1 5 (2.10%) JIRA
2 2 (0.84%) Hudson
3 1 (0.42%) MSI
General
1 35 (14.71%) Finance
2 10 (4.20%) Law
3 7 (2.94%) Manufacturing
3 7 (2.94%) Telecoms
4 5 (2.10%) Legal
5 3 (1.26%) Banking
6 2 (0.84%) Back Office
6 2 (0.84%) Retail
7 1 (0.42%) Advertising
7 1 (0.42%) Automotive
7 1 (0.42%) Financial Institution
7 1 (0.42%) Front Office
7 1 (0.42%) German Language
7 1 (0.42%) Marketing
7 1 (0.42%) Multimedia
7 1 (0.42%) Publishing
7 1 (0.42%) Retail Banking
Libraries, Frameworks & Software Standards
1 2 (0.84%) COM
1 2 (0.84%) Software Packaging
2 1 (0.42%) Flash
2 1 (0.42%) HTML
Miscellaneous
1 17 (7.14%) Smartphone
2 12 (5.04%) Blackberry
2 12 (5.04%) iPad
3 11 (4.62%) iPhone
4 9 (3.78%) Analytical Skills
4 9 (3.78%) Management Information System
5 6 (2.52%) Fat Client
5 6 (2.52%) Self-Motivation
5 6 (2.52%) Thin Client
6 5 (2.10%) AS400
6 5 (2.10%) User Experience
6 5 (2.10%) Video Conferencing
7 4 (1.68%) Data Centre
7 4 (1.68%) Driving Licence
8 3 (1.26%) Chromecast
8 3 (1.26%) Enterprise Software
8 3 (1.26%) Freedom of Information
8 3 (1.26%) Handset
8 3 (1.26%) Life Science
9 2 (0.84%) Computer Science
Operating Systems
1 183 (76.89%) Windows
2 70 (29.41%) Windows 7
3 66 (27.73%) Windows 10
4 51 (21.43%) Windows Server
5 33 (13.87%) Apple iOS
6 27 (11.34%) Windows Server 2008
7 26 (10.92%) Windows Server 2012
8 19 (7.98%) Android
9 13 (5.46%) Linux
9 13 (5.46%) Windows XP
10 8 (3.36%) Windows 8
11 7 (2.94%) Mac OS X
12 6 (2.52%) Windows Server 2003
13 5 (2.10%) Mac OS
14 3 (1.26%) Unix
15 1 (0.42%) AIX
15 1 (0.42%) Debian
15 1 (0.42%) Windows Mobile
Processes & Methodologies
1 55 (23.11%) ITIL
2 17 (7.14%) Problem-Solving
3 16 (6.72%) Incident Management
4 14 (5.88%) ITSM
5 13 (5.46%) Service Management
6 11 (4.62%) Service Delivery
7 10 (4.20%) Migration
8 9 (3.78%) Time Management
9 8 (3.36%) Asset Management
10 7 (2.94%) ITIL V3
11 4 (1.68%) Agile Software Development
11 4 (1.68%) Information Security
11 4 (1.68%) Infrastructure Engineering
11 4 (1.68%) Patch Management
11 4 (1.68%) Statistics
12 3 (1.26%) Application Packaging
12 3 (1.26%) Data Protection
12 3 (1.26%) Data Security
12 3 (1.26%) Investment Management
12 3 (1.26%) Use Case
Programming Languages
1 9 (3.78%) SQL
2 2 (0.84%) Java
2 2 (0.84%) PowerShell
2 2 (0.84%) T-SQL
3 1 (0.42%) PHP
Qualifications
1 18 (7.56%) Security Cleared
2 14 (5.88%) SC Cleared
3 12 (5.04%) Degree
4 10 (4.20%) ITIL Foundation Certificate
4 10 (4.20%) Microsoft Certification
5 9 (3.78%) MCSA
6 7 (2.94%) MCP
7 6 (2.52%) ITIL Certification
8 5 (2.10%) A+ Certification
9 4 (1.68%) MCSE
10 3 (1.26%) DBS Check
10 3 (1.26%) DV Cleared
11 2 (0.84%) CHECK Team Member
12 1 (0.42%) CCNA
12 1 (0.42%) Cisco Certification
12 1 (0.42%) Computer Science Degree
12 1 (0.42%) HNC
12 1 (0.42%) HND
12 1 (0.42%) Master's Degree
12 1 (0.42%) Network+ Certification
Quality Assurance & Compliance
1 17 (7.14%) SLA
2 4 (1.68%) ISO/IEC 27001
3 3 (1.26%) Disclosure Scotland
3 3 (1.26%) Sarbanes-Oxley
4 1 (0.42%) GDPR
4 1 (0.42%) QA
System Software
1 157 (65.97%) Active Directory
2 12 (5.04%) VMware Infrastructure
3 8 (3.36%) VMware Workstation
4 6 (2.52%) Terminal Services
5 5 (2.10%) XenDesktop
6 3 (1.26%) BitLocker
6 3 (1.26%) XenApp
7 2 (0.84%) Hyper-V
7 2 (0.84%) Virtual Servers
8 1 (0.42%) Docker
8 1 (0.42%) Microsoft App-V
8 1 (0.42%) Virtual Machines
8 1 (0.42%) vSphere
Systems Management
1 38 (15.97%) SCCM
2 9 (3.78%) Systems Management Server (SMS)
3 5 (2.10%) Microsoft Intune
3 5 (2.10%) Norton AntiVirus
4 2 (0.84%) Backup Exec
4 2 (0.84%) Symantec Endpoint Protection
5 1 (0.42%) AirWatch
5 1 (0.42%) FortiGate
5 1 (0.42%) McAfee ePO
5 1 (0.42%) Tivoli
5 1 (0.42%) WSUS
Vendors
1 109 (45.80%) Microsoft
2 42 (17.65%) Citrix
3 29 (12.18%) Apple
4 23 (9.66%) Cisco
5 21 (8.82%) VMware
6 19 (7.98%) HP
7 11 (4.62%) Ivanti
8 7 (2.94%) Sophos
8 7 (2.94%) Symantec
9 6 (2.52%) Avaya
9 6 (2.52%) Google
9 6 (2.52%) Polycom
9 6 (2.52%) ServiceNow
10 5 (2.10%) McAfee
11 4 (1.68%) Remedy
12 3 (1.26%) Adobe
12 3 (1.26%) Bloomberg
12 3 (1.26%) Dell
12 3 (1.26%) Lotus
12 3 (1.26%) Sony