Period
to 16 November 2018

The median contractor rate for a 2nd Line Support Analyst was £163 per day in advertised job vacancies during the 6 months to 16 November 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Second Line Support Analyst
UK
6 months to
16 Nov 2018
Same period 2017 Same period 2016
Rank 659 732 678
Rank change year-on-year +73 -54 -65
Contract jobs requiring a 2nd Line Support Analyst 236 161 234
As % of all contract IT jobs advertised in the UK 0.23% 0.16% 0.22%
As % of the Job Titles category 0.24% 0.16% 0.23%
Number of daily rates quoted 137 97 145
UK median daily rate £163 £165 £168
Median daily rate % change year-on-year -1.52% -1.49% -1.47%
10th Percentile £124 £113 £109
90th Percentile £238 £210 £250
UK excluding London median daily rate £155 £150 £150
% change year-on-year +3.33% - -6.25%
Number of hourly rates quoted 35 27 49
UK median hourly rate £15.00 £16.50 £14.57
Median hourly rate % change year-on-year -9.09% +13.29% -7.52%
10th Percentile £11.60 £11.70 £10.50
90th Percentile £20.15 £23.00 £23.75
UK excluding London median hourly rate £15.00 £16.50 £14.50
% change year-on-year -9.09% +13.79% -9.38%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 98,450 97,691 100,694
% of contract IT jobs with a recognized job title 94.73% 94.94% 94.83%
Number of daily rates quoted 64,931 64,384 65,623
UK median daily rate £450 £448 £425
Median daily rate % change year-on-year +0.56% +5.29% +6.25%
10th Percentile £269 £261 £250
90th Percentile £638 £625 £600
UK excluding London median daily rate £425 £400 £391
% change year-on-year +6.25% +2.29% +4.28%
Number of hourly rates quoted 3,077 2,924 3,341
UK median hourly rate £18.00 £18.70 £18.00
Median hourly rate % change year-on-year -3.74% +3.89% -
10th Percentile £11.00 £10.96 £10.50
90th Percentile £48.75 £48.00 £47.50
UK excluding London median hourly rate £17.50 £18.00 £17.50
% change year-on-year -2.78% +2.86% -

2nd Line Support Analyst
Job Vacancy Trend

Job postings that featured 2nd Line Support Analyst in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for 2nd Line Support Analyst in the UK

2nd Line Support Analyst
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing 2nd Line Support Analyst.

Contractor daily rate trend for 2nd Line Support Analyst in the UK

2nd Line Support Analyst
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing 2nd Line Support Analyst over the 6 months to 16 November 2018.

Contractor daily rate histogram for 2nd Line Support Analyst in the UK

2nd Line Support Analyst
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing 2nd Line Support Analyst.

Contractor hourly rate trend for 2nd Line Support Analyst in the UK

2nd Line Support Analyst
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing 2nd Line Support Analyst over the 6 months to 16 November 2018.

Contractor hourly rate histogram for 2nd Line Support Analyst in the UK

2nd Line Support Analyst
Top 16 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Support Analyst within the UK over the 6 months to 16 November 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +33 216 £163 -2.99% 27
UK excluding London +38 152 £155 +3.33% 24
London +18 83 £165 -5.71% 6
South East +23 46 £163 +13.04% 7
East of England +28 32 £174 -18.24% 2
North of England -14 26 £220 +57.14% 8
Midlands -7 21 £150 -19.46% 2
Yorkshire -11 15 £230 +84.00% 7
Scotland -2 14 £128 +6.88% 3
West Midlands -8 13 £150 +5.26% 1
North West -12 10 £160 -3.03% 1
East Midlands +1 8 £130 -35.00% 1
South West -23 8 £175 +4.48% 2
Wales -19 3 £185 +42.31%
Northern Ireland - 2 - -
North East - 1 - -

2nd Line Support Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 16 November 2018, 2nd Line Support Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring 2nd Line Support Analyst in the job title.

1 189 (80.08%) Windows
2 145 (61.44%) Active Directory
3 105 (44.49%) Microsoft
4 75 (31.78%) Microsoft Office
5 70 (29.66%) Windows 10
6 69 (29.24%) Office 365
7 64 (27.12%) Windows 7
8 46 (19.49%) ITIL
9 45 (19.07%) Windows Server
10 36 (15.25%) MS Exchange
11 32 (13.56%) SCCM
12 28 (11.86%) Citrix
13 27 (11.44%) Cisco
13 27 (11.44%) Apple
14 26 (11.02%) Finance
14 26 (11.02%) Windows Server 2008
15 25 (10.59%) VMware
16 22 (9.32%) Apple iOS
17 21 (8.90%) DNS
17 21 (8.90%) VoIP
17 21 (8.90%) DHCP
18 20 (8.47%) Windows Server 2012
19 17 (7.20%) Security Cleared
19 17 (7.20%) SLA
20 16 (6.78%) TCP/IP
21 15 (6.36%) Exchange Server 2010
22 14 (5.93%) Incident Management
22 14 (5.93%) Microsoft Certification
22 14 (5.93%) HP
22 14 (5.93%) Linux

2nd Line Support Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 36 (15.25%) MS Exchange
2 15 (6.36%) Exchange Server 2010
3 12 (5.08%) SharePoint
3 12 (5.08%) Skype for Business
4 7 (2.97%) Exchange Server 2003
5 6 (2.54%) Exchange Server 2013
6 4 (1.69%) IBM Notes
7 2 (0.85%) Blackberry Enterprise Server
8 1 (0.42%) CMS
8 1 (0.42%) Drupal
8 1 (0.42%) Exchange Server 2007
8 1 (0.42%) SharePoint 2013
8 1 (0.42%) WordPress
Applications
1 75 (31.78%) Microsoft Office
2 5 (2.12%) Microsoft Excel
2 5 (2.12%) Microsoft PowerPoint
3 2 (0.85%) Spreadsheet
4 1 (0.42%) Acrobat
4 1 (0.42%) Adobe Creative Suite
4 1 (0.42%) Adobe Illustrator
4 1 (0.42%) Adobe Premiere
4 1 (0.42%) Microsoft Project
4 1 (0.42%) Photoshop
Business Applications
1 1 (0.42%) assyst
1 1 (0.42%) Elite 3E
Cloud Services
1 69 (29.24%) Office 365
2 10 (4.24%) Microsoft Azure
3 3 (1.27%) Azure Active Directory
4 2 (0.85%) Mimecast
5 1 (0.42%) G Suite
Communications & Networking
1 21 (8.90%) DHCP
1 21 (8.90%) DNS
1 21 (8.90%) VoIP
2 16 (6.78%) TCP/IP
3 13 (5.51%) Firewall
3 13 (5.51%) Skype
4 12 (5.08%) VPN
5 9 (3.81%) LAN
5 9 (3.81%) Remote Desktop
6 7 (2.97%) WAN
7 5 (2.12%) Telepresence
7 5 (2.12%) Wi-Fi
8 4 (1.69%) Cisco IOS
8 4 (1.69%) Wireless
9 3 (1.27%) Internet
9 3 (1.27%) IPsec
9 3 (1.27%) Network Security
9 3 (1.27%) PPTP
9 3 (1.27%) SAN
9 3 (1.27%) WebEx
Database & Business Intelligence
1 6 (2.54%) SQL Server
2 1 (0.42%) Crystal Reports
2 1 (0.42%) MS Access
2 1 (0.42%) MySQL
2 1 (0.42%) Oracle Reports
2 1 (0.42%) SQL Server 2008
Development Applications
1 3 (1.27%) JIRA
2 2 (0.85%) Hudson
General
1 26 (11.02%) Finance
2 8 (3.39%) Manufacturing
3 7 (2.97%) Legal
4 6 (2.54%) Banking
4 6 (2.54%) Law
4 6 (2.54%) Retail Banking
5 3 (1.27%) Telecoms
6 2 (0.85%) Back Office
6 2 (0.85%) Financial Institution
6 2 (0.85%) Publishing
7 1 (0.42%) Advertising
7 1 (0.42%) German Language
7 1 (0.42%) Retail
Libraries, Frameworks & Software Standards
1 2 (0.85%) COM
2 1 (0.42%) Flash
2 1 (0.42%) HTML
Miscellaneous
1 13 (5.51%) Blackberry
2 10 (4.24%) iPad
3 9 (3.81%) Smartphone
4 8 (3.39%) iPhone
5 6 (2.54%) Driving Licence
5 6 (2.54%) Fat Client
5 6 (2.54%) Management Information System
5 6 (2.54%) Self-Motivation
5 6 (2.54%) Thin Client
5 6 (2.54%) User Experience
6 5 (2.12%) Analytical Skills
6 5 (2.12%) Data Centre
6 5 (2.12%) Video Conferencing
7 4 (1.69%) Life Science
8 3 (1.27%) AS400
8 3 (1.27%) Chromecast
8 3 (1.27%) Enterprise Software
8 3 (1.27%) Freedom of Information
8 3 (1.27%) Handset
9 2 (0.85%) Computer Science
Operating Systems
1 189 (80.08%) Windows
2 70 (29.66%) Windows 10
3 64 (27.12%) Windows 7
4 45 (19.07%) Windows Server
5 26 (11.02%) Windows Server 2008
6 22 (9.32%) Apple iOS
7 20 (8.47%) Windows Server 2012
8 14 (5.93%) Linux
9 12 (5.08%) Android
10 10 (4.24%) Windows XP
11 7 (2.97%) Windows 8
12 4 (1.69%) Mac OS
12 4 (1.69%) Mac OS X
12 4 (1.69%) Unix
13 2 (0.85%) Windows Server 2003
14 1 (0.42%) AIX
14 1 (0.42%) NetWare
14 1 (0.42%) Windows Mobile
Processes & Methodologies
1 46 (19.49%) ITIL
2 14 (5.93%) Incident Management
3 10 (4.24%) Asset Management
4 9 (3.81%) Migration
4 9 (3.81%) Problem-Solving
5 8 (3.39%) Data Protection
5 8 (3.39%) ITSM
5 8 (3.39%) Service Delivery
5 8 (3.39%) Service Management
6 6 (2.54%) Ticket Management
7 5 (2.12%) ITIL V3
7 5 (2.12%) Server Patching
8 4 (1.69%) Application Packaging
8 4 (1.69%) Information Security
8 4 (1.69%) Storage Management
9 3 (1.27%) Data Security
9 3 (1.27%) Performance Tuning
9 3 (1.27%) Server Management
10 2 (0.85%) Configuration Management
10 2 (0.85%) Validation
Programming Languages
1 11 (4.66%) SQL
2 4 (1.69%) PowerShell
3 2 (0.85%) Java
4 1 (0.42%) Perl
4 1 (0.42%) PHP
4 1 (0.42%) Python
Qualifications
1 17 (7.20%) Security Cleared
2 14 (5.93%) Microsoft Certification
3 11 (4.66%) Degree
4 10 (4.24%) DV Cleared
4 10 (4.24%) ITIL Foundation Certificate
4 10 (4.24%) MCP
4 10 (4.24%) SC Cleared
5 8 (3.39%) MCSA
6 6 (2.54%) A+ Certification
7 5 (2.12%) ITIL Certification
7 5 (2.12%) MCSE
8 3 (1.27%) DBS Check
9 2 (0.85%) CCNA
9 2 (0.85%) CHECK Team Member
9 2 (0.85%) Cisco Certification
10 1 (0.42%) CNE
10 1 (0.42%) MCITP
10 1 (0.42%) MCTS
10 1 (0.42%) Network+ Certification
10 1 (0.42%) Novell Certification
Quality Assurance & Compliance
1 17 (7.20%) SLA
2 4 (1.69%) ISO/IEC 27001
3 3 (1.27%) Sarbanes-Oxley
4 2 (0.85%) Disclosure Scotland
5 1 (0.42%) QA
System Software
1 145 (61.44%) Active Directory
2 9 (3.81%) XenApp
3 8 (3.39%) VMware Infrastructure
3 8 (3.39%) XenDesktop
4 7 (2.97%) VMware Workstation
5 6 (2.54%) Terminal Services
6 3 (1.27%) BitLocker
7 2 (0.85%) Virtual Servers
7 2 (0.85%) vSphere
8 1 (0.42%) Microsoft App-V
8 1 (0.42%) Virtual Machines
Systems Management
1 32 (13.56%) SCCM
2 6 (2.54%) Norton AntiVirus
3 4 (1.69%) Microsoft Intune
4 3 (1.27%) Backup Exec
4 3 (1.27%) Systems Management Server (SMS)
5 2 (0.85%) Symantec Endpoint Protection
6 1 (0.42%) NetVault Backup
6 1 (0.42%) SCOM
6 1 (0.42%) SCSM
6 1 (0.42%) Tivoli
6 1 (0.42%) WSUS
Vendors
1 105 (44.49%) Microsoft
2 28 (11.86%) Citrix
3 27 (11.44%) Apple
3 27 (11.44%) Cisco
4 25 (10.59%) VMware
5 14 (5.93%) HP
6 7 (2.97%) Polycom
7 6 (2.54%) Avaya
7 6 (2.54%) ServiceNow
7 6 (2.54%) Sophos
7 6 (2.54%) Symantec
8 4 (1.69%) Freshdesk
8 4 (1.69%) Lotus
8 4 (1.69%) MobileIron
9 3 (1.27%) Adobe
9 3 (1.27%) Aruba
9 3 (1.27%) Ivanti
9 3 (1.27%) McAfee
9 3 (1.27%) Remedy
9 3 (1.27%) Sony