Period
to 17 November 2017

The median contractor rate for a 2nd Line Support Analyst was £163 per day in advertised job vacancies during the 6 months to 17 November 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Second Line Support Analyst
UK
6 months to
17 Nov 2017
Same period 2016 Same period 2015
Rank 717 659 604
Rank change year-on-year -58 -55 -18
Contract jobs requiring a 2nd Line Support Analyst 161 236 299
As % of all contract IT jobs advertised in the UK 0.16% 0.22% 0.26%
As % of the Job Titles category 0.17% 0.24% 0.27%
Number of daily rates quoted 99 144 145
UK median daily rate £163 £168 £170
Median daily rate % change year-on-year -2.99% -1.47% -
10th Percentile £113 £108 £106
90th Percentile £210 £250 £245
UK excluding London median daily rate £150 £155 £160
% change year-on-year -3.23% -3.13% -1.54%
Number of hourly rates quoted 27 49 99
UK median hourly rate £16.50 £14.57 £15.50
Median hourly rate % change year-on-year +13.29% -6.03% -6.06%
10th Percentile £11.70 £10.50 £10.95
90th Percentile £23.00 £23.75 £20.00
UK excluding London median hourly rate £16.50 £14.50 £16.00
% change year-on-year +13.79% -9.38% -1.96%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 97472 100409 109082
% of contract IT jobs with a recognized job title 94.81% 94.75% 94.90%
Number of daily rates quoted 64264 65451 69386
UK median daily rate £448 £425 £400
Median daily rate % change year-on-year +5.29% +6.25% -
10th Percentile £260 £250 £250
90th Percentile £625 £600 £588
UK excluding London median daily rate £400 £390 £375
% change year-on-year +2.56% +4.00% +4.17%
Number of hourly rates quoted 2912 3320 4146
UK median hourly rate £18.70 £18.00 £18.00
Median hourly rate % change year-on-year +3.89% - +9.09%
10th Percentile £10.96 £10.50 £10.50
90th Percentile £47.83 £47.26 £45.00
UK excluding London median hourly rate £17.77 £17.50 £17.50
% change year-on-year +1.54% - +8.29%

2nd Line Support Analyst
Job Vacancy Trend

Job postings that featured 2nd Line Support Analyst in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for 2nd Line Support Analyst in the UK

2nd Line Support Analyst
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing 2nd Line Support Analyst.

Contractor daily rate trend for 2nd Line Support Analyst in the UK

2nd Line Support Analyst
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing 2nd Line Support Analyst over the 6 months to 17 November 2017.

Contractor daily rate histogram for 2nd Line Support Analyst in the UK

2nd Line Support Analyst
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing 2nd Line Support Analyst.

Contractor hourly rate trend for 2nd Line Support Analyst in the UK

2nd Line Support Analyst
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing 2nd Line Support Analyst over the 6 months to 17 November 2017.

Contractor hourly rate histogram for 2nd Line Support Analyst in the UK

2nd Line Support Analyst
Top 14 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Support Analyst within the UK over the 6 months to 17 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -58 147 £168 -1.47% 25
UK excluding London -21 95 £150 -3.23% 17
London -28 66 £175 - 10
South East -8 29 £144 -10.16% 8
North of England +48 20 £140 +16.67% 2
Yorkshire +26 15 £125 +11.11% 1
Midlands +18 13 £186 +37.96% 3
East of England -32 12 £199 +1.92% 1
Scotland -4 11 £120 -7.69% 2
East Midlands +9 9 £200 - 2
South West -3 8 £168 -11.84% 1
North West +15 5 £165 +13.79% 1
West Midlands +6 4 £143 +5.56% 1
Wales +7 3 £130 -22.39%

2nd Line Support Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 17 November 2017, 2nd Line Support Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring 2nd Line Support Analyst in the job title.

1 115 (71.43%) Windows
2 99 (61.49%) Active Directory
3 65 (40.37%) ITIL
4 62 (38.51%) Microsoft
5 60 (37.27%) Windows 7
6 51 (31.68%) Microsoft Office
7 44 (27.33%) Windows 10
8 40 (24.84%) Office 365
8 40 (24.84%) SCCM
9 30 (18.63%) MS Exchange
10 23 (14.29%) Citrix
11 22 (13.66%) Windows Server
12 21 (13.04%) SLA
12 21 (13.04%) Finance
13 19 (11.80%) Incident Management
14 17 (10.56%) Smartphone
14 17 (10.56%) Windows Server 2008
15 16 (9.94%) VPN
16 15 (9.32%) Cisco
16 15 (9.32%) Service Management
16 15 (9.32%) Apple iOS
17 14 (8.70%) Android
17 14 (8.70%) Blackberry
17 14 (8.70%) Apple
17 14 (8.70%) LAN
18 13 (8.07%) Security Cleared
19 12 (7.45%) Microsoft Certification
19 12 (7.45%) TCP/IP
20 11 (6.83%) Microsoft Excel
20 11 (6.83%) Management Information System

2nd Line Support Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 30 (18.63%) MS Exchange
2 11 (6.83%) Exchange Server 2010
3 8 (4.97%) Blackberry Enterprise Server
3 8 (4.97%) SharePoint
4 7 (4.35%) Skype for Business
5 4 (2.48%) Exchange Server 2007
6 3 (1.86%) IBM Notes
6 3 (1.86%) SharePoint 2013
7 2 (1.24%) Exchange Server 2003
8 1 (0.62%) Exchange Server 2013
Applications
1 51 (31.68%) Microsoft Office
2 11 (6.83%) Microsoft Excel
3 9 (5.59%) Microsoft PowerPoint
4 2 (1.24%) Microsoft Project
4 2 (1.24%) MS Visio
5 1 (0.62%) AutoCAD
Business Applications
1 1 (0.62%) Dynamics CRM
1 1 (0.62%) Oracle Retail
Cloud Services
1 40 (24.84%) Office 365
2 6 (3.73%) G Suite
3 5 (3.11%) Microsoft Azure
4 2 (1.24%) Azure Active Directory
5 1 (0.62%) Amazon AWS
Communications & Networking
1 16 (9.94%) VPN
2 14 (8.70%) LAN
3 12 (7.45%) TCP/IP
4 10 (6.21%) WAN
5 7 (4.35%) DHCP
5 7 (4.35%) DNS
5 7 (4.35%) Skype
6 6 (3.73%) Wi-Fi
7 5 (3.11%) Internet
7 5 (3.11%) IP Telephony
7 5 (3.11%) Wireless
8 4 (2.48%) 4G
8 4 (2.48%) ADSL
8 4 (2.48%) VoIP
9 3 (1.86%) 3G
9 3 (1.86%) Firewall
9 3 (1.86%) Network Security
9 3 (1.86%) Remote Desktop
10 2 (1.24%) Intranet
10 2 (1.24%) Unified Communications
Database & Business Intelligence
1 5 (3.11%) SQL Server
2 2 (1.24%) Oracle Database
2 2 (1.24%) Relational Database
3 1 (0.62%) Crystal Reports
Development Applications
1 7 (4.35%) JIRA
General
1 21 (13.04%) Finance
2 8 (4.97%) Retail
3 7 (4.35%) Legal
4 4 (2.48%) Law
4 4 (2.48%) Telecoms
5 3 (1.86%) Banking
5 3 (1.86%) Manufacturing
6 1 (0.62%) French Language
6 1 (0.62%) Front Office
6 1 (0.62%) Games
6 1 (0.62%) German Language
Libraries, Frameworks & Software Standards
1 1 (0.62%) .NET
1 1 (0.62%) COM
1 1 (0.62%) Software Packaging
1 1 (0.62%) Web Services
Miscellaneous
1 17 (10.56%) Smartphone
2 14 (8.70%) Blackberry
3 11 (6.83%) Management Information System
4 10 (6.21%) Driving Licence
5 7 (4.35%) Analytical Skills
5 7 (4.35%) Video Conferencing
6 5 (3.11%) iPad
6 5 (3.11%) iPhone
7 4 (2.48%) CMDB
8 3 (1.86%) AS400
8 3 (1.86%) Data Centre
8 3 (1.86%) Fat Client
8 3 (1.86%) Life Science
8 3 (1.86%) Thin Client
9 1 (0.62%) Computer Science
9 1 (0.62%) EPoS
9 1 (0.62%) Handset
9 1 (0.62%) IBM Mainframe
9 1 (0.62%) Mainframe
9 1 (0.62%) Mobile Computing
Operating Systems
1 115 (71.43%) Windows
2 60 (37.27%) Windows 7
3 44 (27.33%) Windows 10
4 22 (13.66%) Windows Server
5 17 (10.56%) Windows Server 2008
6 15 (9.32%) Apple iOS
7 14 (8.70%) Android
8 10 (6.21%) Windows Server 2012
8 10 (6.21%) Windows XP
9 9 (5.59%) Mac OS X
10 7 (4.35%) Windows Server 2003
11 6 (3.73%) Windows 8
12 4 (2.48%) Windows Vista
13 2 (1.24%) Mac OS
13 2 (1.24%) Unix
14 1 (0.62%) CentOS
14 1 (0.62%) Linux
14 1 (0.62%) NetWare
14 1 (0.62%) Ubuntu
Processes & Methodologies
1 65 (40.37%) ITIL
2 19 (11.80%) Incident Management
3 15 (9.32%) Service Management
4 10 (6.21%) ITSM
5 7 (4.35%) Problem Management
5 7 (4.35%) Statistics
6 6 (3.73%) CRM
6 6 (3.73%) Time Management
7 5 (3.11%) Asset Management
7 5 (3.11%) Workflow
8 4 (2.48%) Configuration Management
8 4 (2.48%) Quality Management
8 4 (2.48%) Risk Management
8 4 (2.48%) Software Deployment
9 3 (1.86%) Hardware Maintenance
9 3 (1.86%) ITIL V3
9 3 (1.86%) Line Management
9 3 (1.86%) Patch Management
9 3 (1.86%) Server Patching
9 3 (1.86%) User Acceptance Testing
Programming Languages
1 8 (4.97%) SQL
2 2 (1.24%) PowerShell
2 2 (1.24%) VBScript
3 1 (0.62%) VB
3 1 (0.62%) VBA
Qualifications
1 13 (8.07%) Security Cleared
2 12 (7.45%) Microsoft Certification
3 9 (5.59%) SC Cleared
4 5 (3.11%) MCSA
5 4 (2.48%) CTC Cleared
5 4 (2.48%) DV Cleared
5 4 (2.48%) ITIL Certification
5 4 (2.48%) MCITP
5 4 (2.48%) MCSE
6 3 (1.86%) MCP
7 2 (1.24%) CCENT
7 2 (1.24%) DBS Check
7 2 (1.24%) Degree
8 1 (0.62%) A+ Certification
8 1 (0.62%) BPSS Clearance
8 1 (0.62%) Cisco Certification
8 1 (0.62%) Computer Science Degree
8 1 (0.62%) ITIL Foundation Certificate
8 1 (0.62%) MCDST
8 1 (0.62%) NVQ Level 3
Quality Assurance & Compliance
1 21 (13.04%) SLA
2 1 (0.62%) Disclosure Scotland
System Software
1 99 (61.49%) Active Directory
2 8 (4.97%) VMware Infrastructure
3 3 (1.86%) Hyper-V
3 3 (1.86%) XenDesktop
4 2 (1.24%) Terminal Services
4 2 (1.24%) VMware ESXi
4 2 (1.24%) XenApp
5 1 (0.62%) Virtual Desktop
5 1 (0.62%) vSphere
Systems Management
1 40 (24.84%) SCCM
2 4 (2.48%) AirWatch
2 4 (2.48%) Microsoft Data Protection Manager
2 4 (2.48%) Systems Management Server (SMS)
3 3 (1.86%) Backup Exec
3 3 (1.86%) Symantec Enterprise Vault
4 2 (1.24%) NetBackup
5 1 (0.62%) AppManager
5 1 (0.62%) Control-M
5 1 (0.62%) DameWare
5 1 (0.62%) HP Data Protector
5 1 (0.62%) Symantec Endpoint Protection
Vendors
1 62 (38.51%) Microsoft
2 23 (14.29%) Citrix
3 15 (9.32%) Cisco
4 14 (8.70%) Apple
5 10 (6.21%) VMware
6 9 (5.59%) Google
6 9 (5.59%) HP
7 6 (3.73%) Dell
8 5 (3.11%) Oracle
9 4 (2.48%) CommVault
9 4 (2.48%) Symantec
10 3 (1.86%) Avaya
10 3 (1.86%) LANDesk
10 3 (1.86%) Lotus
10 3 (1.86%) ServiceNow
11 2 (1.24%) Altiris
11 2 (1.24%) Bloomberg
11 2 (1.24%) Kaseya
11 2 (1.24%) Remedy
11 2 (1.24%) Salesforce.com