Service Level Agreement (SLA)
UK > Work from Home
The table below provides summary statistics for remote or hybrid contract work requiring SLA skills. It includes a benchmarking guide to the contractor rates offered in vacancies that cited SLA over the 6 months leading up to 30 April 2025, comparing them to the same period in the previous two years.
| 6 months to 30 Apr 2025 |
Same period 2024 | Same period 2023 | |
|---|---|---|---|
| Rank | 203 | 167 | 268 |
| Rank change year-on-year | -36 | +101 | -51 |
| Contract jobs citing SLA | 101 | 203 | 212 |
| As % of all contract jobs with a WFH option | 1.02% | 1.32% | 0.82% |
| As % of the Quality Assurance & Compliance category | 6.80% | 9.03% | 6.75% |
| Number of daily rates quoted | 85 | 106 | 141 |
| 10th Percentile | £146 | £150 | £163 |
| 25th Percentile | £208 | £203 | £263 |
| Median daily rate (50th Percentile) | £235 | £375 | £440 |
| Median % change year-on-year | -37.33% | -14.77% | +3.53% |
| 75th Percentile | £488 | £500 | £525 |
| 90th Percentile | £600 | £575 | £625 |
| UK median daily rate | £250 | £330 | £298 |
| % change year-on-year | -24.24% | +10.92% | -20.56% |
| Number of hourly rates quoted | 4 | 15 | 11 |
| 10th Percentile | £14.38 | - | £12.50 |
| 25th Percentile | £16.58 | £12.75 | £16.87 |
| Median hourly rate | £18.00 | £13.50 | £20.00 |
| Median % change year-on-year | +33.30% | -32.50% | +23.08% |
| 75th Percentile | £19.96 | £14.25 | £24.11 |
| 90th Percentile | £22.99 | £16.56 | £44.50 |
| UK median hourly rate | £22.27 | £14.75 | £18.50 |
| % change year-on-year | +50.98% | -20.27% | +9.79% |
All Quality Assurance and Compliance Skills
Work from Home
SLA falls under the Quality Assurance and Compliance category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies with remote or hybrid options requiring quality assurance or compliance skills.
| Contract vacancies with a requirement for quality assurance or compliance skills | 1,486 | 2,248 | 3,140 |
| As % of all contract jobs with a WFH option | 14.99% | 14.62% | 12.14% |
| Number of daily rates quoted | 1,003 | 1,533 | 2,291 |
| 10th Percentile | £282 | £313 | £325 |
| 25th Percentile | £400 | £420 | £415 |
| Median daily rate (50th Percentile) | £500 | £510 | £515 |
| Median % change year-on-year | -1.96% | -0.97% | +3.00% |
| 75th Percentile | £602 | £623 | £625 |
| 90th Percentile | £713 | £750 | £725 |
| UK median daily rate | £500 | £510 | £525 |
| % change year-on-year | -1.96% | -2.86% | +2.44% |
| Number of hourly rates quoted | 47 | 78 | 63 |
| 10th Percentile | £17.98 | £12.75 | £18.54 |
| 25th Percentile | £23.13 | £14.00 | £25.50 |
| Median hourly rate | £39.00 | £21.94 | £43.00 |
| Median % change year-on-year | +77.80% | -48.99% | -2.16% |
| 75th Percentile | £67.50 | £40.00 | £61.88 |
| 90th Percentile | £87.15 | £65.00 | £72.35 |
| UK median hourly rate | £34.50 | £21.00 | £37.50 |
| % change year-on-year | +64.29% | -44.00% | +33.93% |
SLA
Trend for Jobs with a WFH Option
Job vacancies with remote working options citing SLA as a proportion of all IT jobs advertised.
SLA
Daily Rate Trend for Jobs with a WFH Option
3-month moving average daily rate quoted in job vacancies with remote working options citing SLA.
SLA
Daily Rate Histogram for Jobs with a WFH Option
Daily rate distribution for jobs with remote working options citing SLA over the 6 months to 30 April 2025.
SLA
Hourly Rate Trend for Jobs with a WFH Option
3-month moving average hourly rate quoted in job vacancies with remote working options citing SLA.
SLA
Hourly Rate Histogram for Jobs with a WFH Option
Hourly rate distribution for jobs with remote working options citing SLA over the 6 months to 30 April 2025.
SLA
Co-occurring Skills and Capabilities with WFH Options by Category
The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:
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