Escalation Management Contracts with Hybrid/Remote/WFH Options

Escalation Management
UK > Work from Home

The table below provides summary statistics for remote or hybrid contract work requiring Escalation Management skills. It includes a benchmarking guide to the contractor rates offered in vacancies that cited Escalation Management over the 6 months leading up to 1 May 2025, comparing them to the same period in the previous two years.

6 months to
1 May 2025
Same period 2024 Same period 2023
Rank 300 - 469
Rank change year-on-year - - +136
Contract jobs citing Escalation Management 4 0 8
As % of all contract jobs with a WFH option 0.040% - 0.031%
As % of the Processes & Methodologies category 0.044% - 0.034%
Number of daily rates quoted 0 0 3
10th Percentile - - £368
25th Percentile - - £384
Median daily rate (50th Percentile) - - £425
Median % change year-on-year - - -21.30%
75th Percentile - - £444
90th Percentile - - £448
UK median daily rate £550 £251 £375
% change year-on-year +119.56% -33.20% -25.00%

All Process and Methodology Skills
Work from Home

Escalation Management falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies with remote or hybrid options requiring process or methodology skills.

Contract vacancies with a requirement for process or methodology skills 9,021 13,483 23,229
As % of all contract jobs with a WFH option 91.08% 87.87% 89.84%
Number of daily rates quoted 6,191 8,996 16,418
10th Percentile £340 £325 £363
25th Percentile £419 £425 £450
Median daily rate (50th Percentile) £525 £525 £540
Median % change year-on-year - -2.78% +2.86%
75th Percentile £638 £638 £650
90th Percentile £763 £750 £750
UK median daily rate £520 £525 £550
% change year-on-year -0.95% -4.55% +4.76%
Number of hourly rates quoted 224 579 532
10th Percentile £14.20 £15.17 £19.00
25th Percentile £19.56 £25.25 £30.54
Median hourly rate £39.52 £43.00 £55.00
Median % change year-on-year -8.09% -21.82% +57.14%
75th Percentile £66.13 £60.00 £68.75
90th Percentile £75.00 £75.25 £80.23
UK median hourly rate £29.00 £35.65 £37.30
% change year-on-year -18.65% -4.42% +49.20%

Escalation Management
Trend for Jobs with a WFH Option

Job vacancies with remote working options citing Escalation Management as a proportion of all IT jobs advertised.

Escalation Management trend for jobs with Hybrid/Remote/WFH options

Escalation Management
Daily Rate Trend for Jobs with a WFH Option

3-month moving average daily rate quoted in job vacancies with remote working options citing Escalation Management.

Escalation Management daily rate for jobs with a WFH option

Escalation Management
Hourly Rate Trend for Jobs with a WFH Option

3-month moving average hourly rate quoted in job vacancies with remote working options citing Escalation Management.

Escalation Management hourly rate for jobs with a WFH option

Escalation Management
Co-occurring Skills and Capabilities with WFH Options by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Business Applications
1 3 (75.00%) Remedy ITSM
General
1 3 (75.00%) Organisational Skills
1 3 (75.00%) Telecoms
2 1 (25.00%) Arabic Language
2 1 (25.00%) Inclusion and Diversity
Job Titles
1 3 (75.00%) Analyst
1 3 (75.00%) Incident Analyst
2 1 (25.00%) Incident Engineer
2 1 (25.00%) Project Analyst
2 1 (25.00%) Project Engineer
2 1 (25.00%) Project Manager
Processes & Methodologies
1 3 (75.00%) Backlog Management
1 3 (75.00%) Collaborative Working
1 3 (75.00%) Customer Experience
1 3 (75.00%) Incident Management
2 1 (25.00%) Continuous Improvement
2 1 (25.00%) Service Delivery
Vendors
1 3 (75.00%) BMC
1 3 (75.00%) BT
1 3 (75.00%) Remedy
2 1 (25.00%) SAP