Hybrid/Remote Remedy ITSM Contract Job Trends

BMC Remedy IT Service Management (ITSM)
UK > Work from Home

The table below provides summary statistics and contractor rates for remote or hybrid contract work requiring Remedy ITSM skills. It covers contract job vacancies from the 6 months leading up to 14 December 2025, with comparisons to the same periods in the previous two years.

6 months to
14 Dec 2025
Same period 2024 Same period 2023
Rank 280 309 360
Rank change year-on-year +29 +51 +172
Contract jobs citing Remedy ITSM 28 16 13
As % of all contract jobs with remote/hybrid work options 0.28% 0.14% 0.075%
As % of the Business Applications category 2.75% 1.57% 0.83%
Number of daily rates quoted 4 15 9
10th Percentile £486 £205 £410
25th Percentile £532 £360 £413
Median daily rate (50th Percentile) £561 £450 £525
Median % change year-on-year +24.67% -14.29% +16.67%
75th Percentile £571 £494 £588
90th Percentile £581 £553 £593
UK median daily rate £500 £475 £461
% change year-on-year +5.26% +2.98% -7.75%

All Business Application Skills
Work from Home

Remedy ITSM falls under the Business Applications category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies with remote or hybrid options requiring business application skills.

Contract vacancies with a requirement for business application skills 1,020 1,020 1,564
As % of all contract jobs with a WFH option 10.03% 8.66% 9.03%
Number of daily rates quoted 590 562 873
10th Percentile £388 £350 £375
25th Percentile £463 £450 £463
Median daily rate (50th Percentile) £550 £550 £550
75th Percentile £650 £658 £675
90th Percentile £750 £772 £750
UK median daily rate £550 £550 £550
Number of hourly rates quoted 12 17 35
10th Percentile £21.34 £28.10 £47.35
25th Percentile £25.25 £35.00 £49.00
Median hourly rate £50.00 £52.50 £85.00
Median % change year-on-year -4.76% -38.24% +36.00%
75th Percentile £85.88 £68.00 £88.75
90th Percentile £93.75 £86.00 £93.75
UK median hourly rate £41.86 £45.59 £56.49
% change year-on-year -8.19% -19.30% +51.45%

Remedy ITSM
Job Vacancy Trend for Remote/Hybrid Jobs

Historical trend showing the proportion of contract IT job postings citing Remedy ITSM and offering remote or hybrid work options relative to all contract IT jobs advertised.

Remedy ITSM job vacancy trend for remote/hybrid jobs

Remedy ITSM
Daily Rate Trend for Remote/Hybrid Jobs

Contractor daily rate distribution trend for jobs with remote/hybrid work options citing Remedy ITSM.

Contractor daily rate distribution trend for jobs with remote/hybrid work options citing Remedy ITSM

Remedy ITSM
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 12 (42.86%) SharePoint
2 7 (25.00%) Mattermost
2 7 (25.00%) Skype for Business
3 4 (14.29%) Confluence
4 1 (3.57%) Microsoft Exchange
Applications
1 18 (64.29%) Microsoft Office
Cloud Services
1 8 (28.57%) OneDrive
2 5 (17.86%) Microsoft 365
Communications & Networking
1 11 (39.29%) Skype
2 4 (14.29%) SSL
2 4 (14.29%) VPN
Development Applications
1 4 (14.29%) JIRA
General
1 19 (67.86%) Social Skills
2 18 (64.29%) Finance
3 4 (14.29%) Banking
3 4 (14.29%) Organisational Skills
4 1 (3.57%) Documentation Skills
4 1 (3.57%) Presentation Skills
4 1 (3.57%) Public Sector
Job Titles
1 14 (50.00%) Analyst
1 14 (50.00%) Support Analyst
2 7 (25.00%) Messaging Analyst
2 7 (25.00%) Messaging Support
2 7 (25.00%) Messaging Support Analyst
2 7 (25.00%) Operational Support Analyst
2 7 (25.00%) Operations Analyst
2 7 (25.00%) Operations Support Analyst
2 7 (25.00%) SharePoint Analyst
2 7 (25.00%) SharePoint Support
3 5 (17.86%) Consultant
4 4 (14.29%) 1st Line Support
4 4 (14.29%) Senior
5 3 (10.71%) Architect
5 3 (10.71%) Senior Architect
5 3 (10.71%) ServiceNow Architect
6 2 (7.14%) Remedy Consultant
7 1 (3.57%) Migration Consultant
7 1 (3.57%) Service Management Consultant
7 1 (3.57%) Support Manager
Libraries, Frameworks & Software Standards
1 4 (14.29%) AngularJS
1 4 (14.29%) Apache Camel
1 4 (14.29%) HTML
1 4 (14.29%) HTML5
1 4 (14.29%) JDBC
1 4 (14.29%) jQuery
1 4 (14.29%) JSON
1 4 (14.29%) LDAP
1 4 (14.29%) ODBC
1 4 (14.29%) RabbitMQ
1 4 (14.29%) REST
1 4 (14.29%) SAML
1 4 (14.29%) SOAP
1 4 (14.29%) Web Services
Miscellaneous
1 3 (10.71%) CMDB
2 1 (3.57%) Onboarding
Operating Systems
1 7 (25.00%) Linux
2 5 (17.86%) Windows
2 5 (17.86%) Windows 10
Processes & Methodologies
1 28 (100.00%) ITSM
2 16 (57.14%) ITIL
3 14 (50.00%) Information Security
3 14 (50.00%) Problem Management
4 7 (25.00%) B2B
4 7 (25.00%) Service Delivery
4 7 (25.00%) Validation
5 5 (17.86%) Generative AI
5 5 (17.86%) Stakeholder Engagement
6 4 (14.29%) Agile
6 4 (14.29%) AI
6 4 (14.29%) Customer Service
6 4 (14.29%) DevOps
6 4 (14.29%) Integration Patterns
6 4 (14.29%) Microservices
6 4 (14.29%) Performance Metrics
6 4 (14.29%) Scrum
7 3 (10.71%) Change Management
8 2 (7.14%) Migration
8 2 (7.14%) Service Management
Programming Languages
1 14 (50.00%) PowerShell
1 14 (50.00%) SQL
2 4 (14.29%) JavaScript
Qualifications
1 14 (50.00%) ITIL Certification
2 7 (25.00%) SC Cleared
2 7 (25.00%) Security Cleared
3 4 (14.29%) Degree
System Software
1 14 (50.00%) Active Directory
Systems Management
1 14 (50.00%) HP SiteScope
1 14 (50.00%) SCOM
2 4 (14.29%) Single Sign-On
Vendors
1 28 (100.00%) Remedy
2 20 (71.43%) Microsoft
3 14 (50.00%) Splunk
4 11 (39.29%) Cisco
5 7 (25.00%) ServiceNow
6 6 (21.43%) BMC
7 4 (14.29%) Citrix
7 4 (14.29%) HP
7 4 (14.29%) Ivanti