Hybrid/Remote Help Desk Support Contract Job Trends

Help Desk Support
UK > Work from Home

The median Help Desk Support daily rate for remote/hybrid work is £193, according to job vacancies posted in the 6 months leading up to 27 January 2026.

The table below compares current contractor rates and summary statistics with the previous two years.

6 months to
27 Jan 2026
Same period 2025 Same period 2024
Rank 316 296 368
Rank change year-on-year -20 +72 +131
Contract jobs requiring a Help Desk Support 5 7 4
As % of all contract jobs with remote/hybrid work options 0.048% 0.065% 0.024%
As % of the Job Titles category 0.052% 0.070% 0.026%
Number of daily rates quoted 4 6 3
10th Percentile £153 £170 -
25th Percentile £155 £216 £158
Median daily rate (50th Percentile) £193 £220 £165
Median % change year-on-year -12.27% +33.33% -75.56%
75th Percentile £238 £243 £186
90th Percentile - £250 £195
UK median daily rate £200 £216 £165
% change year-on-year -7.25% +30.69% -22.35%
Number of hourly rates quoted 0 1 0
Median hourly rate - £27.50 -
UK median hourly rate £14.63 £27.50 £13.85
% change year-on-year -46.82% +98.56% -16.06%

All Contract IT Job Roles
Work from Home

For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies with remote/hybrid work options. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in Work from Home with a recognized job title 9,687 9,990 15,629
% of contract IT jobs with a recognized job title 93.22% 93.24% 94.13%
Number of daily rates quoted 6,274 6,319 10,580
10th Percentile £325 £325 £325
25th Percentile £413 £413 £425
Median daily rate (50th Percentile) £513 £525 £525
Median % change year-on-year -2.38% - -4.55%
75th Percentile £619 £638 £638
90th Percentile £720 £750 £725
UK median daily rate £500 £525 £525
% change year-on-year -4.76% - -4.55%
Number of hourly rates quoted 352 180 465
10th Percentile £15.74 £19.00 £14.37
25th Percentile £21.25 £24.01 £22.61
Median hourly rate £50.00 £37.14 £47.50
Median % change year-on-year +34.63% -21.81% -17.39%
75th Percentile £65.00 £64.20 £70.00
90th Percentile £70.00 £75.00 £80.00
UK median hourly rate £29.26 £32.50 £37.50
% change year-on-year -9.98% -13.33% +7.14%

Help Desk Support
Job Vacancy Trend for Remote/Hybrid Roles

Historical trend showing the proportion of contract IT job postings featuring 'Help Desk Support' in the job title and offering remote or hybrid work options relative to all contract IT jobs advertised.

Help Desk Support job vacancy trend for remote/hybrid roles

Help Desk Support
Daily Rate Trend for Remote/Hybrid Jobs

Contractor daily rate distribution trend for remote/hybrid Help Desk Support job vacancies.

Contractor daily rate distribution trend for remote/hybrid Help Desk Support job vacancies

Help Desk Support
Hourly Rate Trend for Remote/Hybrid Jobs

Contractor hourly rate distribution trend for remote/hybrid Help Desk Support job vacancies.

Contractor hourly rate distribution trend for remote/hybrid Help Desk Support job vacancies

Help Desk Support Skill Set
Top 15 Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs

For the 6 months to 27 January 2026, Help Desk Support contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all contract jobs with hybrid/remote work options featuring Help Desk Support in the job title.

1 3 (60.00%) Customer Service
1 3 (60.00%) Proactive Monitoring
1 3 (60.00%) Problem-Solving
1 3 (60.00%) ServiceNow
2 2 (40.00%) Agile
2 2 (40.00%) Change Management
2 2 (40.00%) ITIL
2 2 (40.00%) Microsoft
2 2 (40.00%) Problem Management
2 2 (40.00%) Process Improvement
2 2 (40.00%) Service Catalogue
3 1 (20.00%) HCL Notes
3 1 (20.00%) Lotus
3 1 (20.00%) Microsoft Office
3 1 (20.00%) VPN

Help Desk Support Skill Set
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 1 (20.00%) HCL Notes
Applications
1 1 (20.00%) Microsoft Office
Communications & Networking
1 1 (20.00%) VPN
General
1 3 (60.00%) Analytical Skills
1 3 (60.00%) Inclusion and Diversity
2 2 (40.00%) Telecoms
Miscellaneous
1 1 (20.00%) Data Centre
Processes & Methodologies
1 3 (60.00%) Customer Service
1 3 (60.00%) Proactive Monitoring
1 3 (60.00%) Problem-Solving
2 2 (40.00%) Agile
2 2 (40.00%) Change Management
2 2 (40.00%) ITIL
2 2 (40.00%) Problem Management
2 2 (40.00%) Process Improvement
2 2 (40.00%) Service Catalogue
Vendors
1 3 (60.00%) ServiceNow
2 2 (40.00%) Microsoft
3 1 (20.00%) Lotus