Help Desk Support Jobs with Hybrid/Remote/WFH Options

Help Desk Support
UK > Work from Home

The median Help Desk Support salary for remote or hybrid work is £24,500 per year, according to job vacancies posted during the 6 months leading to 2 May 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
2 May 2025
Same period 2024 Same period 2023
Rank 403 567 656
Rank change year-on-year +164 +89 +150
Permanent jobs requiring a Help Desk Support 10 22 15
As % of all permanent jobs with a WFH option 0.067% 0.065% 0.035%
As % of the Job Titles category 0.074% 0.068% 0.037%
Number of salaries quoted 5 15 14
10th Percentile £22,600 - £22,800
25th Percentile £24,250 £21,250 £24,000
Median annual salary (50th Percentile) £24,500 £22,500 £26,000
Median % change year-on-year +8.89% -13.46% -8.77%
75th Percentile £24,750 £25,625 £30,000
90th Percentile £26,162 £28,250 £52,500
UK median annual salary £27,000 £24,000 £26,000
% change year-on-year +12.50% -7.69% -

All Permanent IT Job Vacancies
Work from Home

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies with WFH or hybrid options. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Work from Home with a recognized job title 13,568 32,486 41,019
% of permanent jobs with a recognized job title 90.66% 95.98% 96.07%
Number of salaries quoted 9,888 24,950 29,138
10th Percentile £30,000 £33,116 £36,500
25th Percentile £43,750 £42,500 £47,250
Median annual salary (50th Percentile) £60,000 £56,451 £62,500
Median % change year-on-year +6.29% -9.68% +4.17%
75th Percentile £77,500 £75,000 £81,250
90th Percentile £100,000 £92,500 £100,000
UK median annual salary £57,500 £52,900 £60,000
% change year-on-year +8.70% -11.83% -

Help Desk Support
Trend for Jobs with a WFH Option

Job vacancies with remote working options which featured Help Desk Support in the job title as a proportion of all IT jobs advertised.

Help Desk Support trend for jobs with Hybrid/Remote/WFH options

Help Desk Support
Salary Trend for Jobs with a WFH Option

3-month moving average salary quoted in job vacancies with remote working options citing Help Desk Support.

Help Desk Support salary trend for jobs with a WFH option

Help Desk Support Skill Set
Top 30 Co-occurring Skills and Capabilities in Job Vacancies with WFH Options

For the 6 months to 2 May 2025, Help Desk Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent jobs with hybrid or remote work options featuring Help Desk Support in the job title.

1 9 (90.00%) Problem-Solving
2 6 (60.00%) Social Skills
2 6 (60.00%) Microsoft
3 5 (50.00%) Microsoft Certification
3 5 (50.00%) MCP
3 5 (50.00%) Linux
3 5 (50.00%) MCSE
3 5 (50.00%) MCSA
3 5 (50.00%) Management Information System
3 5 (50.00%) Workflow
3 5 (50.00%) SQL
3 5 (50.00%) Document Management
3 5 (50.00%) Mac OS
3 5 (50.00%) Hyper-V
3 5 (50.00%) Azure
3 5 (50.00%) AWS
3 5 (50.00%) PaperCut
3 5 (50.00%) Self-Motivation
3 5 (50.00%) Customer Service
4 3 (30.00%) Customer Experience
4 3 (30.00%) SaaS
4 3 (30.00%) Retail
4 3 (30.00%) SLA
5 1 (10.00%) Marketing
5 1 (10.00%) Degree
5 1 (10.00%) Spreadsheet
5 1 (10.00%) Project Management
5 1 (10.00%) Microsoft Office
5 1 (10.00%) Advertising
5 1 (10.00%) Organisational Skills

Help Desk Support Skill Set
Co-occurring Skills and Capabilities with WFH Options by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 1 (10.00%) Microsoft Office
1 1 (10.00%) Spreadsheet
Cloud Services
1 5 (50.00%) AWS
1 5 (50.00%) Azure
2 3 (30.00%) SaaS
General
1 6 (60.00%) Social Skills
2 3 (30.00%) Retail
3 1 (10.00%) Advertising
3 1 (10.00%) Marketing
3 1 (10.00%) Organisational Skills
Miscellaneous
1 5 (50.00%) Management Information System
1 5 (50.00%) Self-Motivation
Operating Systems
1 5 (50.00%) Linux
1 5 (50.00%) Mac OS
Processes & Methodologies
1 9 (90.00%) Problem-Solving
2 5 (50.00%) Customer Service
2 5 (50.00%) Document Management
2 5 (50.00%) Workflow
3 3 (30.00%) Customer Experience
4 1 (10.00%) Project Management
Programming Languages
1 5 (50.00%) SQL
Qualifications
1 5 (50.00%) MCP
1 5 (50.00%) MCSA
1 5 (50.00%) MCSE
1 5 (50.00%) Microsoft Certification
2 1 (10.00%) Degree
Quality Assurance & Compliance
1 3 (30.00%) SLA
System Software
1 5 (50.00%) Hyper-V
Systems Management
1 5 (50.00%) PaperCut
Vendors
1 6 (60.00%) Microsoft