Problem Management Contracts with Hybrid/Remote/WFH Options

Problem Management
UK > Work from Home

The table below provides summary statistics for remote or hybrid contract work requiring Problem Management skills. It includes a benchmarking guide to the contractor rates offered in vacancies that cited Problem Management over the 6 months leading up to 1 May 2025, comparing them to the same period in the previous two years.

6 months to
1 May 2025
Same period 2024 Same period 2023
Rank 220 203 272
Rank change year-on-year -17 +69 +56
Contract jobs citing Problem Management 84 145 215
As % of all contract jobs with a WFH option 0.85% 0.94% 0.83%
As % of the Processes & Methodologies category 0.93% 1.08% 0.93%
Number of daily rates quoted 60 90 136
10th Percentile £250 £325 £350
25th Percentile £367 £425 £402
Median daily rate (50th Percentile) £430 £465 £503
Median % change year-on-year -7.52% -7.47% +11.67%
75th Percentile £500 £500 £591
90th Percentile £576 £555 £725
UK median daily rate £450 £468 £500
% change year-on-year -3.95% -6.30% +4.17%
Number of hourly rates quoted 1 4 1
10th Percentile - £25.95 -
25th Percentile - £26.63 £56.25
Median hourly rate £70.00 £49.00 £57.50
Median % change year-on-year +42.86% -14.78% +93.28%
75th Percentile - £74.00 £58.75
90th Percentile - - -
UK median hourly rate £39.05 £22.50 £13.66
% change year-on-year +73.53% +64.71% -5.79%

All Process and Methodology Skills
Work from Home

Problem Management falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies with remote or hybrid options requiring process or methodology skills.

Contract vacancies with a requirement for process or methodology skills 9,021 13,483 23,229
As % of all contract jobs with a WFH option 91.08% 87.87% 89.84%
Number of daily rates quoted 6,191 8,996 16,418
10th Percentile £340 £325 £363
25th Percentile £419 £425 £450
Median daily rate (50th Percentile) £525 £525 £540
Median % change year-on-year - -2.78% +2.86%
75th Percentile £638 £638 £650
90th Percentile £763 £750 £750
UK median daily rate £520 £525 £550
% change year-on-year -0.95% -4.55% +4.76%
Number of hourly rates quoted 224 579 532
10th Percentile £14.20 £15.17 £19.00
25th Percentile £19.56 £25.25 £30.54
Median hourly rate £39.52 £43.00 £55.00
Median % change year-on-year -8.09% -21.82% +57.14%
75th Percentile £66.13 £60.00 £68.75
90th Percentile £75.00 £75.25 £80.23
UK median hourly rate £29.00 £35.65 £37.30
% change year-on-year -18.65% -4.42% +49.20%

Problem Management
Trend for Jobs with a WFH Option

Job vacancies with remote working options citing Problem Management as a proportion of all IT jobs advertised.

Problem Management trend for jobs with Hybrid/Remote/WFH options

Problem Management
Daily Rate Trend for Jobs with a WFH Option

3-month moving average daily rate quoted in job vacancies with remote working options citing Problem Management.

Problem Management daily rate for jobs with a WFH option

Problem Management
Daily Rate Histogram for Jobs with a WFH Option

Daily rate distribution for jobs with remote working options citing Problem Management over the 6 months to 1 May 2025.

Problem Management daily rate histogram for jobs with a WFH option

Problem Management
Hourly Rate Trend for Jobs with a WFH Option

3-month moving average hourly rate quoted in job vacancies with remote working options citing Problem Management.

Problem Management hourly rate for jobs with a WFH option

Problem Management
Co-occurring Skills and Capabilities with WFH Options by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (5.95%) Confluence
1 5 (5.95%) Microsoft Exchange
2 4 (4.76%) SharePoint
3 3 (3.57%) JBoss
3 3 (3.57%) WebSphere
3 3 (3.57%) WebSphere Application Server
4 1 (1.19%) Appian
4 1 (1.19%) CMS
4 1 (1.19%) NetWeaver
4 1 (1.19%) WebLogic
Applications
1 1 (1.19%) Microsoft Excel
1 1 (1.19%) Microsoft PowerPoint
Business Applications
1 1 (1.19%) SAP IBP
Cloud Services
1 10 (11.90%) AWS
1 10 (11.90%) Azure
2 7 (8.33%) GitHub
3 6 (7.14%) SaaS
4 4 (4.76%) Amazon EKS
4 4 (4.76%) GCP
4 4 (4.76%) IaaS
4 4 (4.76%) Microsoft 365
4 4 (4.76%) Power Platform
5 3 (3.57%) Amazon CloudWatch
5 3 (3.57%) Entra ID
5 3 (3.57%) GitHub Actions
5 3 (3.57%) Google Kubernetes Engine
5 3 (3.57%) PaaS
5 3 (3.57%) PowerApps
6 2 (2.38%) Azure AKS
6 2 (2.38%) CloudBees
6 2 (2.38%) Datadog
7 1 (1.19%) Amazon ECR
7 1 (1.19%) Cloud Run
Communications & Networking
1 10 (11.90%) Firewall
2 5 (5.95%) HTTP
3 4 (4.76%) Cisco Nexus
3 4 (4.76%) LAN
3 4 (4.76%) MPLS
3 4 (4.76%) Network Security
3 4 (4.76%) SD-WAN
3 4 (4.76%) VPN
3 4 (4.76%) WAN
4 2 (2.38%) HTTPS
4 2 (2.38%) NGFW
4 2 (2.38%) SSH
4 2 (2.38%) SSL
4 2 (2.38%) Wireless
5 1 (1.19%) DHCP
5 1 (1.19%) DNS
5 1 (1.19%) Intranet
5 1 (1.19%) Wi-Fi
5 1 (1.19%) X.21
Database & Business Intelligence
1 5 (5.95%) SQL Server
2 4 (4.76%) Oracle Database
2 4 (4.76%) Oracle Reports
3 2 (2.38%) BigQuery
3 2 (2.38%) DB2
3 2 (2.38%) IMS/DB
3 2 (2.38%) Power BI
4 1 (1.19%) Amazon RDS
4 1 (1.19%) MariaDB
4 1 (1.19%) MySQL
4 1 (1.19%) Oracle Exadata
4 1 (1.19%) PostgreSQL
4 1 (1.19%) Relational Database
4 1 (1.19%) SAP BW
4 1 (1.19%) SAP HANA
4 1 (1.19%) SQL Server Reporting Services
Development Applications
1 7 (8.33%) Jenkins
2 4 (4.76%) Git
3 3 (3.57%) JIRA
4 1 (1.19%) Bitbucket
4 1 (1.19%) CircleCI
4 1 (1.19%) GitLab
4 1 (1.19%) Vagrant
General
1 30 (35.71%) Social Skills
2 24 (28.57%) Finance
3 13 (15.48%) Analytical Skills
4 11 (13.10%) Banking
5 10 (11.90%) Law
6 8 (9.52%) Legal
7 7 (8.33%) Telecoms
8 6 (7.14%) Inclusion and Diversity
8 6 (7.14%) Public Sector
9 4 (4.76%) Investment Banking
10 3 (3.57%) Back Office
11 2 (2.38%) Front Office
12 1 (1.19%) Billing
12 1 (1.19%) German Language
12 1 (1.19%) Local Government
12 1 (1.19%) Manufacturing
12 1 (1.19%) Presentation Skills
12 1 (1.19%) Retail Banking
Job Titles
1 11 (13.10%) Analyst
2 7 (8.33%) Network Engineer
2 7 (8.33%) Service Manager
3 6 (7.14%) Senior
4 5 (5.95%) Architect
5 4 (4.76%) Backup Engineer
5 4 (4.76%) Developer
5 4 (4.76%) DevOps Engineer
5 4 (4.76%) Lead
5 4 (4.76%) Server Engineer
5 4 (4.76%) ServiceNow Architect
5 4 (4.76%) Support Engineer
5 4 (4.76%) Technical Support
6 3 (3.57%) Commvault Engineer
6 3 (3.57%) Help Desk Support
6 3 (3.57%) Help Desk Support Analyst
6 3 (3.57%) Infrastructure Manager
6 3 (3.57%) Technical Analyst
6 3 (3.57%) Telecoms Architect
6 3 (3.57%) Telecoms Support Analyst
Libraries, Frameworks & Software Standards
1 9 (10.71%) Web Services
2 8 (9.52%) SOAP
2 8 (9.52%) XML
3 6 (7.14%) Ajax
3 6 (7.14%) HTML
3 6 (7.14%) REST
4 5 (5.95%) CSS
4 5 (5.95%) Middleware
5 3 (3.57%) J2EE
6 2 (2.38%) EJB
6 2 (2.38%) JDBC
6 2 (2.38%) Loki
6 2 (2.38%) Node.js
6 2 (2.38%) RESTful
6 2 (2.38%) WebSphere MQ
6 2 (2.38%) XSLT
6 2 (2.38%) YAML
7 1 (1.19%) AngularJS
7 1 (1.19%) Bootstrap
7 1 (1.19%) SAP Fiori
Miscellaneous
1 12 (14.29%) CMDB
2 8 (9.52%) Product Ownership
3 6 (7.14%) Data Centre
4 5 (5.95%) Data Protection Act
5 4 (4.76%) Management Information System
5 4 (4.76%) Security Posture
6 3 (3.57%) Onboarding
6 3 (3.57%) Public Cloud
7 2 (2.38%) Derivative
7 2 (2.38%) Equities
7 2 (2.38%) Foreign Exchange (FX)
7 2 (2.38%) Replication
7 2 (2.38%) Wiki
8 1 (1.19%) Analytical Mindset
8 1 (1.19%) Clustering
8 1 (1.19%) Mobile App
8 1 (1.19%) PKI
8 1 (1.19%) Private Cloud
8 1 (1.19%) Virtual Team
Operating Systems
1 18 (21.43%) Windows
2 15 (17.86%) Linux
3 11 (13.10%) Unix
4 5 (5.95%) Amazon Linux
4 5 (5.95%) Windows Server
5 3 (3.57%) Red Hat Enterprise Linux
6 2 (2.38%) zOS
7 1 (1.19%) AIX
7 1 (1.19%) Android
7 1 (1.19%) Apple iOS
7 1 (1.19%) Solaris
Processes & Methodologies
1 45 (53.57%) ITIL
2 27 (32.14%) Change Management
3 26 (30.95%) Agile
4 21 (25.00%) Incident Management
5 20 (23.81%) Service Management
6 19 (22.62%) Configuration Management
6 19 (22.62%) ITSM
7 17 (20.24%) Problem-Solving
8 11 (13.10%) Migration
8 11 (13.10%) Performance Tuning
8 11 (13.10%) Process Improvement
9 10 (11.90%) Disaster Recovery
10 9 (10.71%) DevOps
10 9 (10.71%) Project Delivery
11 8 (9.52%) Continuous Improvement
11 8 (9.52%) Root Cause Analysis
12 7 (8.33%) Incident Response
12 7 (8.33%) Mentoring
12 7 (8.33%) Scrum
12 7 (8.33%) Stakeholder Management
Programming Languages
1 11 (13.10%) Python
2 7 (8.33%) SQL
3 5 (5.95%) Java
3 5 (5.95%) Shell Script
4 4 (4.76%) PowerShell
4 4 (4.76%) REXX
5 2 (2.38%) ActionScript
5 2 (2.38%) ActionScript 2.0
5 2 (2.38%) JavaScript
5 2 (2.38%) JCL
5 2 (2.38%) Kotlin
5 2 (2.38%) PL/SQL
6 1 (1.19%) Bash
6 1 (1.19%) Go
6 1 (1.19%) Groovy
Qualifications
1 14 (16.67%) Security Cleared
2 9 (10.71%) SC Cleared
3 6 (7.14%) ITIL Certification
4 4 (4.76%) Degree
5 3 (3.57%) BPSS Clearance
5 3 (3.57%) Computer Science Degree
6 2 (2.38%) CCNA
6 2 (2.38%) Cisco Certification
6 2 (2.38%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 3 (3.57%) Disclosure Scotland
2 1 (1.19%) ISO 22301
2 1 (1.19%) ISO 31000
2 1 (1.19%) ISO/IEC 27001
2 1 (1.19%) PMO
2 1 (1.19%) QA
2 1 (1.19%) SLA
System Software
1 3 (3.57%) Active Directory
1 3 (3.57%) Docker
2 2 (2.38%) Apache ZooKeeper
2 2 (2.38%) NFS
2 2 (2.38%) Time Sharing Option
2 2 (2.38%) Veritas Cluster Server
2 2 (2.38%) VMware Infrastructure
3 1 (1.19%) BitLocker
3 1 (1.19%) Microcode
3 1 (1.19%) Oracle RAC
3 1 (1.19%) Virtual Desktop
Systems Management
1 8 (9.52%) Ansible
2 7 (8.33%) Kubernetes
3 6 (7.14%) Terraform
4 5 (5.95%) Grafana
4 5 (5.95%) Prometheus
5 4 (4.76%) Cisco Prime
5 4 (4.76%) Oracle RMAN
6 3 (3.57%) Microsoft Intune
7 2 (2.38%) BMC PATROL
7 2 (2.38%) SCCM
7 2 (2.38%) Single Sign-On
7 2 (2.38%) Tivoli Storage Manager
8 1 (1.19%) Consul
8 1 (1.19%) Data Guard
8 1 (1.19%) Failover Clustering
8 1 (1.19%) Microsoft Clustering
8 1 (1.19%) Oracle Enterprise Manager
8 1 (1.19%) Oracle Flashback
8 1 (1.19%) Progress Chef
8 1 (1.19%) SCOrch
Vendors
1 16 (19.05%) ServiceNow
2 9 (10.71%) VMware
3 8 (9.52%) Microsoft
4 7 (8.33%) IBM
4 7 (8.33%) Oracle
5 6 (7.14%) Red Hat
6 5 (5.95%) SolarWinds
7 4 (4.76%) Aruba
7 4 (4.76%) Cisco
7 4 (4.76%) Commvault
7 4 (4.76%) Dell
7 4 (4.76%) Fortinet
7 4 (4.76%) Google
7 4 (4.76%) Palo Alto
7 4 (4.76%) Sophos
7 4 (4.76%) Splunk
8 3 (3.57%) Dynatrace
8 3 (3.57%) Snow
9 2 (2.38%) Broadcom
9 2 (2.38%) MuleSoft