Computer Support Specialist Sr.
- Hiring Organisation
- NuAxis Innovations
- Location
- Washington, Washington DC, United States
- Employment Type
- Permanent
- Salary
- USD Annual
equivalent. Bachelor's Degree preferred. HDI Analyst Certification (e.g., CSA, SCA, DST, or equivalent) required within 10 business days of hire. CompTIA A+ Certification - required within 90 days of hire. Preferred: Microsoft Certification (e.g. MCTA, MCSA, MSCE, MCSM, etc.) preferred. Apple Support … Certification preferred. Knowledge Requirements Incident, problem, change, and ticket lifecycle management, including intake, categorization, prioritization, documentation, resolution, escalation, and closure. Daily operational coordination, queue awareness, shift coordination, task follow-through, and customer service in a high-volume enterprise support environment. Critical thinking, active listening, written and verbal communication ...