26 to 50 of 121 Case Management Jobs in the UK

myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Job Description The role The Enterprise Service Management team is collaborating with business functions across the firm to leverage best practice, shared services and technology platforms. We are implementing ServiceNow … unified portal, virtual agent and mobile experience across all business functions. This role works in close collaboration with Global HR and our HR Application Management to digitise service delivery on CCNow, including employee self-service, AI-assisted query handling through NowAssist, and structured case management. Alongside the initial ...

continuous improvement.What you will do As our Data Engineering Lead, you will:Design, develop and maintain enterprise ETL/ELT pipelines, integrating data from case management, finance, CRM and third-party systems into a central data platform.Lead the development and continuous improvement of our cloud-based data platform … security, data protection and access control principles within cloud-based data platforms.Comfortable working in regulated data environments with sensitive personal and litigation data.Excellent stakeholder management and communication skills.Desirable ExperienceExposure to predictive analytics, machine learning operationalisation or AI platforms.Experience working with Dynamics CRM, case management platforms such ...

Customer Service and Contact Centre solutions in line with business requirements and agreed solution designs . Develop functional CRM and contact centre capabilities covering case management, queues, routing, service level agreements, voice, email and digital customer channels . Configure and support telephony integrations, working with technologies such … Teams Phone, Direct Routing, Azure Communication Services (ACS) and SIP-based voice solutions . Use Dataverse, Power Automate and Power BI to support data management, automation and reporting requirements . Support solution deployments, testing, release management and promotion between development, test and production environments . Troubleshoot issues across ...

Customer Service and Contact Centre solutions in line with business requirements and agreed solution designs . Develop functional CRM and contact centre capabilities covering case management, queues, routing, service level agreements, voice, email and digital customer channels . Configure and support telephony integrations, working with technologies such … Teams Phone, Direct Routing, Azure Communication Services (ACS) and SIP-based voice solutions . Use Dataverse, Power Automate and Power BI to support data management, automation and reporting requirements . Support solution deployments, testing, release management and promotion between development, test and production environments . Troubleshoot issues across ...

Customer Service and Contact Centre solutions in line with business requirements and agreed solution designs . Develop functional CRM and contact centre capabilities covering case management, queues, routing, service level agreements, voice, email and digital customer channels . Configure and support telephony integrations, working with technologies such … Teams Phone, Direct Routing, Azure Communication Services (ACS) and SIP-based voice solutions . Use Dataverse, Power Automate and Power BI to support data management, automation and reporting requirements . Support solution deployments, testing, release management and promotion between development, test and production environments . Troubleshoot issues across ...

Customer Service and Contact Centre solutions in line with business requirements and agreed solution designs . Develop functional CRM and contact centre capabilities covering case management, queues, routing, service level agreements, voice, email and digital customer channels . Configure and support telephony integrations, working with technologies such … Teams Phone, Direct Routing, Azure Communication Services (ACS) and SIP-based voice solutions . Use Dataverse, Power Automate and Power BI to support data management, automation and reporting requirements . Support solution deployments, testing, release management and promotion between development, test and production environments . Troubleshoot issues across ...

Customer Service and Contact Centre solutions in line with business requirements and agreed solution designs . Develop functional CRM and contact centre capabilities covering case management, queues, routing, service level agreements, voice, email and digital customer channels . Configure and support telephony integrations, working with technologies such … Teams Phone, Direct Routing, Azure Communication Services (ACS) and SIP-based voice solutions . Use Dataverse, Power Automate and Power BI to support data management, automation and reporting requirements . Support solution deployments, testing, release management and promotion between development, test and production environments . Troubleshoot issues across ...

business analysis, data governance and Microsoft technologies.As Actionstep Global Partner of the Year 2026, we're helping legal practices transition from legacy practice and case management systems to modern cloud-based platforms.Demand for these projects is growing, and we're expanding our data migration capability to support more … technical problems through to resolution.• A practical understanding of data protection and secure handling of sensitive client information.Particularly valuable experience includes:• Legal practice or case management systems such as P4W, ALB, Proclaim, SOS or Liberate.• Actionstep, Clio or comparable cloud-based practice management platforms.• Experience handling legal ...

analysis, data governance and Microsoft technologies. As Actionstep Global Partner of the Year 2026, we're helping legal practices transition from legacy practice and case management systems to modern cloud-based platforms. Demand for these projects is growing, and we're expanding our data migration capability to support … problems through to resolution. • A practical understanding of data protection and secure handling of sensitive client information. Particularly valuable experience includes: • Legal practice or case management systems such as P4W, ALB, Proclaim, SOS or Liberate. • Actionstep, Clio or comparable cloud-based practice management platforms. • Experience handling legal ...

partner with HR and other business teams, using ServiceNow to make everyday processes simpler, more connected and more responsive. The opportunity Our Enterprise Service Management team is building a consistent, employee-focused service experience on ServiceNow. The platform brings services together through a digital front door, with a unified … mobile experience. In this role, you’ll work closely with Global HR and HR application teams to digitise employee services, including self-service, case management and AI-assisted support through Now Assist. You’ll help deliver the initial HR implementation and then continue to improve services by finding ...

sector environment. You'll work closely with technical stakeholders, platform teams and wider delivery specialists, providing hands-on ServiceNow development expertise across HRSD, CSM, case management, workflows and integrations. Responsibilities Configure, develop and enhance ServiceNow solutions across HRSD and CSM. Build and maintain case workflows, forms, record … Clearance is mandatory. Hands-on ServiceNow development experience. ServiceNow HRSD development and configuration experience. Hands-on ServiceNow CSM development and configuration experience. Experience developing case workflows, service catalogues and portal or workspace experiences. ServiceNow development skills including JavaScript, scripting, Business Rules and Flow Designer. Experience developing ServiceNow integrations using ...

role in shaping the future of digital public services.The roleThe postholder will provide advanced technical and professional expertise for the Council's Customer Relationship Management (CRM) platform and associated digital services. This includes key customer-facing services such as My Account, online forms, digital customer journeys, workflow automation … access to services and support the Council's wider digital transformation ambitionsKey ResponsibilitiesLead complex CRM development, configuration and support, including forms, workflows, business rules, case management processes and reusable components.Develop advanced digital services using CRM platform tools, JavaScript, JSON, SQL, XSL and HTML and related technologies.Design, build ...

solutions you develop across the business. What were looking for Hands-on LexisNexis Visualfiles experience is essential. You may currently be a Visualfiles Developer, Case Management Developer, Legal Systems Developer, Applications Developer or Software Engineer. Experience across some of the following would also be beneficial: Visualfiles Business Language … Case management or legal systems SQL and databases APIs and system integrations Microsoft 365 Microsoft Power Platform Web services Scripting and automation Alongside your technical experience, youll be a logical problem-solver who enjoys understanding business requirements and turning them into practical solutions. Youll be comfortable working with ...

technical progress into clear reporting, and escalate risks before they affect delivery.The day-to-dayDrive end-to-end technical programme delivery using structured project management methods, owning master schedules, Gantt charts, critical path analyses, and milestone tracking. Navigate MoD gated review processes (DE&S reviews, CADMID cycle, ASG), ensuring … lead live customer trials, range tests, and field demonstrations, coordinating operational logistics, safety protocols, and cross-functional engineering support on-site. Oversee Safety Case management and qualification testing workflows, ensuring compliance with standards such as Def Stan 00-035 and MIL-STD-810. Manage Tier 1 and Tier ...

real focus is on customer transformation. Working with a major transformation consultancy, you'll help clients rethink how they manage customer interactions, case handling, service delivery and operational performance, whilst shaping how ServiceNow supports those ambitions. The Opportunity ServiceNow's Customer Workflows proposition is growing rapidly, and organisations … landscape Supporting proposals, pre-sales activities and client presentations Helping grow the consultancy's Customer Workflow and CRM capability Projects could cover: Customer Service Management (CSM) Case Management Contact Centre Transformation Customer Self-Service Omnichannel Service Operations Workflow Automation Field Service Transformation Customer Experience Improvement What ...

real focus is on customer transformation. Working with a major transformation consultancy, you'll help clients rethink how they manage customer interactions, case handling, service delivery and operational performance, whilst shaping how ServiceNow supports those ambitions. The Opportunity ServiceNow's Customer Workflows proposition is growing rapidly, and organisations … landscape Supporting proposals, pre-sales activities and client presentations Helping grow the consultancy's Customer Workflow and CRM capability Projects could cover: Customer Service Management (CSM) Case Management Contact Centre Transformation Customer Self-Service Omnichannel Service Operations Workflow Automation Field Service Transformation Customer Experience Improvement What ...

organisations legal obligations, including appropriate consideration of third-party information, retention requirements, exemptions and legal privilege. This role suits an organised and thoughtful case-handler with practical experience of data rights or privacy casework, sound judgment, excellent attention to detail and the confidence to escalate complex or high-risk … refer uncertain or sensitive decisions for review. Draft clear, accurate and accessible acknowledgements, progress updates, outcome letters and disclosure packs. Maintain complete, accurate case records, including searches, decisions, actions, communications, deadlines and outcomes. Track applicable statutory and internal deadlines, flag risks early, and coordinate any permitted extensions or other ...

security requirements, and service-level objectives.Contribute to application architecture, integration, and lifecycle activities under the guidance of senior engineers.Collaborate with stakeholders across engineering, service management, and business teams to resolve technical issues.Mentor junior engineers and specialists, supporting their development and promoting best practices.Participate in continuous improvement initiatives, including automation … applications such as SharePoint, Dynamics, or similar platforms.Ability to solve moderately complex application-related issues and contribute to secure, scalable solutions.Understanding of application lifecycle management, integration patterns, and secure-by-design principles.Strong communication and collaboration skills across engineering and business teams.A proactive mindset with a passion for continuous improvement ...

roadmap. * Establish HRSD governance standards, architectural principles, and design patterns. * Ensure alignment with enterprise architecture standards. * Identify opportunities to leverage: o Employee Journey Management o Knowledge Management o Case Management o HR Agent Workspace * Drive process harmonisation across HR functions. * Implement HRSD architecture governance and design … review processes. * Establish HRSD standards for configuration, development, integration, and security. * Support HRSD upgrade readiness and release management activities. * Create HRSD decision frameworks for evaluating customisation requests. * Present architecture recommendations and transformation roadmaps. * Support the design of the ServiceNow HRSD Knowledge Centre, migrating and optimising HR content to deliver ...

continuously enhance our enterprise data governance framework. This is a key leadership role responsible for ensuring that the firm's claims, client and case data remains accurate, trusted, appropriately protected and compliant with regulatory requirements.Working across business and technology functions, you will define the standards, policies and controls that … underpin effective data management while supporting the organisation's growing use of analytics, automation and AI. You will act as the central point of expertise for data governance, helping colleagues understand and fulfil their responsibilities as data owners, stewards and custodians.What you will do As the Data Governance Lead ...

sets to conduct data analysis, categorisation analysis and demand analysis to inform operating model decisions, service design, prioritisation and performance expectations. Analyse and define case routing rules, future-state processes and procedures, working closely with product, technology, operational and third-party stakeholders. Identify opportunities for automation and produce … scalable and controlled automation within the future-state solution. Translate SLA and SLT requirements into dashboard, reporting and performance-monitoring requirements that enable proactive management, trend analysis and service performance governance. Participating in the squad as agreed, provide the link between the membership business teams, data and analytics teams ...

turning it into a concrete technical specification (the "What") and a deployment path (the "How"). We are moving away from ad-hoc, case-by-case management toward scalable, policy-driven operations built on modern Microsoft cloud administration principles. We need a proactive problem solver who puts … DKIM and DMARC, tune anti-phishing, malware and DLP, and prevent configuration drift. Azure tenant governance: manage data residency (including AI/Copilot), RBAC, management groups and subscription governance, automating with Terraform and PowerShell so every change is version-controlled and documented. SharePoint and collaboration: deliver site templates ...

trends, and provide tailored release recommendations to ensure stability, performance, and feature enhancement.Internal Relationship Building: Forge strong multidisciplinary relationships with Sales, Engineering, and Product Management to lead and coordinate customer relationships for success and revenue opportunities.The CSM may be required to occasionally be available for some after-hour … working in the Financial&Regulated/HLS industry.Product-Specific Requirements:Core Clouds (Sales Cloud & Service Cloud):Familiarity with Sales and Service capabilities, including pipeline management, forecasting, case management, and omni-channel service delivery.Understanding of how enterprise sales and service teams operate and derive value from CRM platforms.Experience ...

Connected Car product suite that encompasses both Telematics and Infotainment features. Representing JLR customer focused mentality. Assisting with the day to day management ensuring the team achieve service level agreements and KPI’s. The successful candidate will be responsible for managing their own workload, effectively operating within a global … global operations are vital. Candidate Responsibilities Become an expert in the Connected Car Technologies Overseeing Global markets such as UK, USA, China and EU Case Management; incident management, technical/hierarchal escalations, ticket handling Investigations; product knowledge, technical expertise, initiative to think laterally Liaison with Client; work ...

designing and delivering engaging training programmes. Excellent communication and presentation skills. Ability to explain technical concepts to non-technical users. Strong organisation and stakeholder-management skills. Desirable Experience within professional services. Knowledge of document management, workflow, or case management systems. LMS, e-learning, or change management ...