26 to 50 of 78 Case Management Jobs in the UK

experience of working with digital time recording, billing and/or payments tools in regulated/business-critical software? Do you have proven Product Management experience owning a product end-end? A growing SaaS vendor is looking for an experienced Product Manager to be responsible for the commercial, strategic … delivered outcomes of an product area (time keeping and recording, billing workflows, and payment management). This role operates as a standalone end-to-end Product Manager for a defined product area. You will own the product strategy and roadmap including discovery, analysis, release, and commercials. This ...

technology within the Corporate Services Division. You will be responsible for: Technology Integration: Assist lawyers in utilising technology to streamline their workflows, including document management systems, document reviews, document drafting, case management software, artificial intelligence, and process automation tools. Process Improvement: Identify opportunities for process improvements … Interaction: Spend the majority of time working directly with lawyers to understand their challenges and provide tailored process and technological solutions. Project and Change Management: Manage process and technology-related change within legal teams, working in an agile way, to ensure timely delivery of value to legal teams. Lead ...

health, capacity and major incident escalation. Day-to-day supervision of the IT Helpdesk Analysts, setting clear priorities, quality assurance, day-to-day workload management, appraisals and performance management. Manage the operational health of our Azure-based infrastructure alongside Microsoft 365 platforms, keeping platforms patched, monitored, documented and secure … contributing to infrastructure projects as they arise Oversee availability and supplier coordination for our core legal systems, including our Practice Management System (Partner for Windows) and Document Management System (NetDocuments). Work with the IT Director to identify and deliver AI and automation opportunities across the firm. Operational ...

platform capabilities. Lead performance tuning, scalability assessments, and system optimization initiatives to ensure robustness, efficiency, and production‐grade stability. Technical Problem Solving & Risk Management Stay current with Pega roadmap developments, ecosystem trends, and emerging technologies; apply this knowledge to enhance client solutions and delivery practices. Stakeholder Engagement & Communication Facilitate … focus on Pega out of which at least 4 years working as Pega LSA. Deep expertise in Pega architecture, center-out architecture, Pega Infinity, case management, integration patterns, and BPM concepts. Proven experience leading large‐scale Pega implementations in complex enterprise environments. Strong knowledge of Object‐Oriented concepts ...

platform capabilities. Lead performance tuning, scalability assessments, and system optimization initiatives to ensure robustness, efficiency, and production‐grade stability. Technical Problem Solving & Risk Management Stay current with Pega roadmap developments, ecosystem trends, and emerging technologies; apply this knowledge to enhance client solutions and delivery practices. Stakeholder Engagement & Communication Facilitate … focus on Pega out of which at least 4 years working as Pega LSA. Deep expertise in Pega architecture, center-out architecture, Pega Infinity, case management, integration patterns, and BPM concepts. Proven experience leading large‐scale Pega implementations in complex enterprise environments. Strong knowledge of Object‐Oriented concepts ...

Performance, Scalability & Optimization – Lead performance tuning, scalability assessments, and system optimization initiatives to ensure robustness, efficiency, and production‐grade stability. Technical Problem Solving & Risk Management – Provide expert leadership during project decision points, including risk mitigation, scope refinement, and complex technical problem‐solving. Innovation & Thought Leadership – Stay current with Pega … focus on Pega out of which at least 4 years working as Pega LSA. Deep expertise in Pega architecture, centre‐out architecture, Pega Infinity, case management, integration patterns, and BPM concepts. Proven experience leading large‐scale Pega implementations in complex enterprise environments. Strong knowledge of Object‐Oriented concepts ...

Responsibilities Own and manage the firm's operational data infrastructure, ensuring accuracy, consistency and accessibility across systems Lead the development and governance of management information (MI), providing actionable insight to senior stakeholders Oversee the data analytics function, including dashboards and reporting tools (Power BI, SQL-based reporting) Identify … Undertake ad hoc duties as required Person Specification Experience in a senior operations role, ideally within legal or professional services Strong background in data management, MI reporting and business intelligence tools (Power BI, Tableau or similar) Good working knowledge of SQL and relational databases Experience using case management ...

front-end technologies such as CSS selectors will be valuable. Experience with Vue.js is also beneficial. You’ll ideally have some exposure to test case management tools and release management practices, along with an interest in improving automation, efficiency, and delivery quality. Leadership or mentoring experience within ...

full remote! Required Skills: Proven leadership of software engineering in a regulated or professional services environment (ideally legal) Track record delivering complex, integrated systems (case management + finance + M365 + telephony/CRM + data/BI) Deep knowledge of modern engineering practices: Agile, CI/… automated testing, IaC, microservices/monolith-modularisation Strong cloud experience (Azure preferred: App Service, Functions, Service Bus, API Management, Key Vault, ADF/Databricks, SQL) Proficiency with one or more stacks: .NET/C#, TypeScript/Node.js, React/Next.js, SQL/NoSQL Excellent stakeholder managementable to translate legal ...

helping professional services firms reimagine the way they work. From AI strategy and Microsoft solutions to our partnership with Actionstep, the leading SaaS practice management platform , were driving a new era of modern, cloud-based operations for law firms across the UK The Role at a Glance: Legal Tech … Technology Trainer UK Remote Competitive Salary Depending on Experience Plus Benefits: 5% pension contribution, flexible core hours Company Product/Service: Technology transformation & management consultancy for legal firms Your Skills: Technology training delivery (virtual & in-person). Legal practice management systems (PMS) (Actionstep a bonus). Microsoft ...

helping professional services firms reimagine the way they work. From AI strategy and Microsoft solutions to our partnership with Actionstep, the leading SaaS practice management platform , we’re driving a new era of modern, cloud-based operations for law firms across the UK The Role at a Glance: Legal … Tech Technology Trainer UK Remote Competitive Salary Depending on Experience Plus Benefits: 5% pension contribution, flexible core hours Company Product/Service: Technology transformation & management consultancy for legal firms Your Skills: Technology training delivery (virtual & in-person). Legal practice management systems (PMS) (Actionstep a bonus). Microsoft ...

Computer Science or equivalent relevant technical qualification, or professional work experience in a support function, ideally externally within a software company Experience of using case management tools Experience of using Virtual Machines Experience of multi-tier application support in a Microsoft environment, including: IIS TCP/ ...

support change initiatives, facilitate workshops, and contribute to stakeholder engagement and adoption efforts. Delivering digital HR solutions that improve employee experience, including self-service, case management, and AI-powered knowledge platforms. You will also have the opportunity to grow your expertise and contribute to the team through: Knowledge ...

templates, and identifying opportunities for design improvements. About Your Team Clio Operate (previously ShareDo), part of Clio, is a cutting‐edge, adaptive work management platform that empowers large law firms to create customised solutions for managing their work processes. We focus on mid‐sized to enterprise law firms that … Clio Operate as their Case Management System to streamline operations, boost profitability, and enhance the client experience. In March 2025, Clio — the global leader in cloud‐based legal technology — announced the strategic acquisition of ShareDo. Headquartered in Vancouver, Canada, Clio also has offices in Toronto, Calgary, Dublin, Manchester ...

policies. About You Essential: experience in an IT or digital support role, strong troubleshooting and customer service skills, knowledge of networking fundamentals and device management, relevant IT qualifications or equivalent experience (such as CompTIA, Microsoft, ITIL), and understanding of remote access tools and IT systems. Desirable: experience supporting clinical … digital systems. Support is delivered in person, over the phone, or remotely, ensuring minimal disruption to users and maintaining service continuity. Incident and Request Management: Log, prioritise, and resolve incidents and service requests using the service desk system, adhering to agreed service level agreements (SLAs) and escalating where necessary ...

delivery of Pega-based solutions Ensure projects are completed on time, within scope and budget Track progress, risks, and dependencies Stakeholder Management Act as the primary contact between business teams and technical teams Communicate project status, issues, and milestones Align delivery with business goals Team Coordination Lead cross-functional … Quality & Governance Ensure adherence to Pega best practices and standards Monitor deliverables for quality and compliance Manage change requests and scope control Risk & Issue Management Identify potential risks early Develop mitigation strategies Resolve delivery blockers Customer Engagement 🔹 Required Skills & Experience Strong knowledge of the Pega Platform (case management ...

provide the solution design. Key Responsibilities: Develop and implement Salesforce Service Cloud solutions based on provided designs. Customize and configure Service Cloud features, including case management, knowledge base, automation, and workflows. Develop complex Salesforce Flows to automate business processes. Write, test, and deploy Apex code (classes, triggers … Participate in the full software development lifecycle, including requirements gathering, development, testing, deployment, and maintenance. Implement and maintain robust DevOps practices, including source code management, branching strategies, pull requests, and commits. Utilize DevOps tools such as [Specify: Copado, Gearset, Azure DevOps, or others] for deployment and release management. Work ...

senior, strategic role sitting at the intersection of data, technology, and business operations, responsible for ensuring the organisation runs efficiently through high quality management information, robust systems, and effective cross functional collaboration. As our IT Operations Manager you will: - Own and enhance the firm's operational data infrastructure, ensuring … accuracy, consistency and accessibility. Lead the development and governance of management information (MI) and reporting for senior leadership Manage and develop a data analytics function, including dashboards and reporting tools (e.g. Power BI, SQL) Partner with stakeholders across the business to improve reporting, processes, and performance insights Oversee operational ...

tests for functionality, usability, performance & REST API's Implementation of test systems and tools Experience with containerised solutions such as Docker Experience with test case management systems such as TestRail etc. Experience with defect management Excellent verbal and written communication skills Ability to work independently ...

incidents to the Level 2 SOC (outsourced) or internal incident response teams, ensuring complete and accurate handoff documentation. • Incident Documentation: Create and maintain detailed case notes, timelines, and evidence within the case management system to support investigations and compliance requirements. • Collaboration: Serve as the coordination point between ...

Ensure high-quality triage, investigation, and response aligned to SOC processes Drive team development through training, coaching, and technical mentoring Ensure accurate and timely case management (HALO) and delivery against SLAs Technical Leadership & Continuous Improvement Provide expert guidance on threat detection, incident response, and threat hunting Lead escalations ...

external task workers, and scripting extensions Exposure to cloud platforms (AWS, Azure, GCP) and infrastructure-as-code (Terraform, Helm) Experience integrating process automation with case-management or service-orchestration platforms Understanding of agentic AI capabilities and how they can complement workflow automation Experience mentoring developers or contributing ...

external task workers, and scripting extensions Exposure to cloud platforms (AWS, Azure, GCP) and infrastructure-as-code (Terraform, Helm) Experience integrating process automation with case-management or service-orchestration platforms Understanding of agentic AI capabilities and how they can complement workflow automation Experience mentoring developers or contributing ...

application of deep technical skills and strong dedication to detail-oriented analysis, the Principal DFIR Consultant supports clients extensively. The role provides line‐management opportunities, supporting and mentoring all team members. Additionally, the role offers cross‐service internal support, reviewing collaboration and efficiencies. Key Responsibilities Managing and coordinating … clear communication, and efficient workflow throughout technical engagements. Responding to emergency incidents, including mitigation and remediation activities. Maintaining composure and effectiveness in client incident‐management scenarios. Providing clients with high‐quality technical investigations. Collaborating in the identification, resolution, and documentation of security incidents. Conducting intelligence‐driven investigative analysis. ...

training strategy Working with the IT team to test, refine, and improve workflow systems Developing your understanding of best practices in case handling across RTA, EL/PL, and Employment This role can be based at any of our offices. We’re looking for someone … years’ experience in a training role, preferably IT A solid understanding of Microsoft applications Familiarity with case management systems (we’ll provide full training) Strong communication, presentation, and interpersonal skills An open mind and willingness to learn . Willingness to travel across our office network Experience with Mattersphere ...