76 to 100 of 201 Case Management Jobs in the UK

with product visions, strategies and roadmaps. We have invested heavily in Microsoft Dynamics 365 and continue to expand our digital capabilities by extending our case management functionality and implementing Field Service. As part of our digital channel shift strategy, we recently launched a new Resident Portal through Plentific … utilise 8x8 to support our contact management capabilities. We have already adopted AI-powered features within these platforms and are keen to further explore and expand the use of AI to enhance both resident experience and operational efficiency. What we're looking for We are looking for someone ...

Salesforce Service Cloud as their customer record solution, and it will sit alongside their services’ Line of Business Systems as the customer contact and case layer. They are seeking a contractor to: define what good looks like; establish the data and configuration standards; make the approach repeatable so teams … teams to make the best use of Salesforce. You will work to initially repoint the organisation’s existing customer forms to create a Salesforce case, set the case data standards, then help teams to work cases in Salesforce. The emphasis is on design and standard-setting ...

support the business system administration of our Integrated People Solution. This role is crucial in ensuring the system supports both adults and children's case management, education management, financials, integrations, and various portals effectively. Day-to-day of the role: Complete required configuration, support, maintenance, and monitoring ...

procedures to improve rigour in FSS Lead the FSS focus on key operational enablers within the transformation, with particular emphasis on Master Data Management (MDM) Work with technology and process teams to maximise the value of S/4HANA, MDM and tools such as ServiceNow Identify opportunities to improve … automation, workflow, service management and operational visibility Ensure FSS teams understand and are equipped to operate effectively within the new technology and process landscape Build strong relationships across FSS, the S/4HANA programme, and wider business stakeholders Act as a trusted partner to FSS leadership, providing insight, challenge ...

procedures to improve rigour in FSS Lead the FSS focus on key operational enablers within the transformation, with particular emphasis on Master Data Management (MDM) Work with technology and process teams to maximise the value of S/4HANA, MDM and tools such as ServiceNow Identify opportunities to improve … automation, workflow, service management and operational visibility Ensure FSS teams understand and are equipped to operate effectively within the new technology and process landscape Build strong relationships across FSS, the S/4HANA programme, and wider business stakeholders Act as a trusted partner to FSS leadership, providing insight, challenge ...

Microsoft 365, including Teams, SharePoint, Outlook and OneDrive Confidence presenting to groups and supporting individuals Excellent communication and interpersonal skills Strong organisation and time-management skills The ability to adapt training for different audiences and levels of technical confidence A patient, practical and learner-focused approach The confidence … independently and manage competing priorities Desirable Experience Experience in any of the following would be particularly advantageous: Legal IT or law firm systems Legal case management systems Document management systems Time recording or legal billing software Creating e-learning, instructional videos or digital training content Working within ...

financial technology ecosystem, includingNetSuite, Kyriba, Concur, Stripe, Ramp, and system integrations throughBoomi. The ideal candidate combines strong technical expertise with financial systems knowledge, project management capabilities, and leadership experience to support global business operations. Key Responsibilities As the Global Financial Systems Administrator, you will: Administer, configure, and maintain enterprise … with Microsoft Excel, Word, and PowerPoint. Professional Skills Strong analytical and problem‐solving abilities with a hands‐on approach to delivering solutions. Excellent project management and organizational skills. Effective communication and stakeholder management across global teams. Ability to collaborate with colleagues across multiple countries, cultures, and business functions. ...

Support and troubleshoot: Gmail Google Meet Google Drive Google Chat Google Docs, Sheets, and Slides Manage and update tickets through ITSM platforms and incident management processes. Escalate and identify technical or process gaps where required. Support Google case management activities and vendor engagements. Assist with reporting … service monitoring activities. Work closely with infrastructure, service management, and support teams to improve user experience and service delivery. Essential Skills & Experience Advanced knowledge of Google Workspace Administration. Strong experience supporting: Gmail Google Meet Google Drive Google Chat Google Editors (Docs, Sheets, Slides) Proven experience providing Level 2 Google ...

Support and troubleshoot: Gmail Google Meet Google Drive Google Chat Google Docs, Sheets, and Slides Manage and update tickets through ITSM platforms and incident management processes. Escalate and identify technical or process gaps where required. Support Google case management activities and vendor engagements. Assist with reporting … service monitoring activities. Work closely with infrastructure, service management, and support teams to improve user experience and service delivery. Essential Skills & Experience Advanced knowledge of Google Workspace Administration. Strong experience supporting: Gmail Google Meet Google Drive Google Chat Google Editors (Docs, Sheets, Slides) Proven experience providing Level 2 Google ...

technology within the Corporate Services Division. You will be responsible for: Technology Integration: Assist lawyers in utilising technology to streamline their workflows, including document management systems, document reviews, document drafting, case management software, artificial intelligence, and process automation tools. Process Improvement: Identify opportunities for process improvements … Interaction: Spend the majority of time working directly with lawyers to understand their challenges and provide tailored process and technological solutions. Project and Change Management: Manage process and technology-related change within legal teams, working in an agile way, to ensure timely delivery of value to legal teams. Lead ...

Financial Crime Team, providing direction, oversight and subject matter expertise across the Bank’s corporate banking and payment services activities. Working closely with senior management, business functions and regulators, they will be responsible for promoting a strong financial crime compliance culture, and ensuring the Bank’s financial crime framework … mandatory regulatory returns, statutory notifications and MLRO reports required by applicable legislation and regulatory requirements. Provide regular reports to the Board and senior management committees regarding the effectiveness of the Bank’s AML/CFT/PF framework, material financial crime risks, significant incidents, suspicious activity reporting, sanctions matters ...

testing. Lead post-incident reviews, including root cause analysis, lessons learned and control improvements. Provide Incident Response insight to Detection Engineering, Threat Hunting, Exposure Management and other Cyber Defence Operations capabilities. Required Skills and Experience: Demonstrable experience progressing from hands-on technical incident response into leadership, including leading incident … tailored response to a major incident. Solid grasp of CDO and Incident Response processes and experience with relevant tools such as EDR, SIEM, IR management, forensics and case management platforms."Nice To Have" Skills and Experience: BSc or higher in relevant subject (e.g Computer Forensics, digital investigation ...

resolution across Lightfoot products, connected devices, systems and the customer portal. It supports the end to end customer journey through proactive fleet health, technical case ownership, portal and fleet administration, customer self serve guidance and timely escalation where remote resolution is not possible. Hours: 37.5 hours per week, Monday … fleet accounts and 10,000 to 25,000 vehicles with Lightfoot products fitted. Maintain the overall ‘health’ of each fleet, including proactive checks, portal management, fleet setup changes and support administration, acting as a key contact for each account. Technical Systems Support Diagnose and resolve technical issues remotely using ...

DevExpress. Experience with Test Driven Development (TDD). Knowledge of Azure AI Services or Microsoft AI technologies. Experience working within digital forensics, investigations or case management environments. b) Behaviours Delivers high-quality software with attention to detail. Curious about emerging technologies and actively explores opportunities to improve software ...

turn ambitious plans into measurable results. What Open Age offers - 26 days annual leave, plus bank holidays (plus 3 days over Christmas at management discretion) - Hybrid working, with at least three days per week at an Open Age centre - Pension contributions, including a 3% employer contribution - Training and development … role Reporting to the Chief Executive Officer, this pivotal role will work closely with the Senior Head of Service Delivery and wider Senior Management Team. You will lead transformation and digital projects, including the continued development of our website, CRM and impact-reporting systems. You will also help shape ...

turn ambitious plans into measurable results. What Open Age offers - 26 days annual leave, plus bank holidays (plus 3 days over Christmas at management discretion) - Hybrid working, with at least three days per week at an Open Age centre - Pension contributions, including a 3% employer contribution - Training and development … role Reporting to the Chief Executive Officer, this pivotal role will work closely with the Senior Head of Service Delivery and wider Senior Management Team. You will lead transformation and digital projects, including the continued development of our website, CRM and impact-reporting systems. You will also help shape ...

turn ambitious plans into measurable results. What Open Age offers - 26 days’ annual leave, plus bank holidays (plus 3 days over Christmas at management discretion) - Hybrid working, with at least three days per week at an Open Age centre - Pension contributions, including a 3% employer contribution - Training and development … role Reporting to the Chief Executive Officer, this pivotal role will work closely with the Senior Head of Service Delivery and wider Senior Management Team. You will lead transformation and digital projects, including the continued development of our website, CRM and impact-reporting systems. You will also help shape ...

international bank is scaling its MicrosoftDynamics 365 Customer Service platform across Corporate & InstitutionalBanking. This is a hands-on delivery seat on a live programme — casemanagement, SLAs and omnichannel servicing on one side, real integration intotelephony, payments and account systems on the other. You will work close tothe business, not three … Dynamics 365 Customer Service and integration architecture; setthe patterns, standards and integration blueprint across the estate. Techno-Functional Consultant — bridgefunctional and technical: case, queue and SLA design and configuration plus plugins, flows and light integration. Functional Consultant — configure CustomerService, shape case, queue and SLA design, own requirements ...

. AI Solutions & Automation Identify and deliver high‐value AI and automation use cases across the HR lifecycle — intelligent onboarding, workflow automation, AI‐assisted case triage, talent insights, and conversational self‐service. Architect and implement AI capabilities within Oracle HCM Cloud, Eightfold’s talent intelligence platform, and ServiceNow HRSD. … standards. Establish AI performance monitoring and responsible AI frameworks for HR use cases. 4\. Data Architecture & Governance Design HR data models, master data management (MDM) strategies, and data lineage documentation in partnership with Data Engineering and BI teams. Enable secure, governed access to HR data for analytics (Power ...

staff and managers on smartcard access and national system requirements. Workforce Information, Data Quality and Reporting Produce, validate and distribute workforce reports and management information from ESR and other workforce systems for managers, HR, Finance and senior leadership teams. Analyse workforce data and identify trends, anomalies and data quality … point of contact for workforce, payroll and pension-related enquiries, liaising with Payroll and other departments to resolve issues. Produce ESR reports and management information to support operational and strategic workforce requirements. Support the administration and maintenance of workforce-related interfaces and integrations, including national NHS systems. Assist with ...

datasets within agreed timeframes. Archive and manage legacy reports to ensure information remains current and relevant. Provide additional support for data-driven contract management, claims, QOF activity and audit requirements when required. Data Quality & Assurance Monitor and improve data quality across systems, identifying issues in data capture and working … able to work in the UK? Qualifications Essential Good standard of general education Desirable Degree-level qualification or equivalent experience in data, analytics, information management or a related field. Willingness to undertake continued professional development. Experience Essential Experience designing and delivering reports and dashboards from live data systems. Advanced ...

3. AI Solutions & Automation Identify and deliver high‐value AI and automation use cases across the HR lifecycle — intelligent onboarding, workflow automation, AI‐assisted case triage, talent insights, and conversational self‐service. Architect and implement AI capabilities within Oracle HCM Cloud, Eightfold’s talent intelligence platform, and ServiceNow HRSD. … governance standards. Establish AI performance monitoring and responsible AI frameworks for HR use cases. 4. Data Architecture & Governance Design HR data models, master data management (MDM) strategies, and data lineage documentation in partnership with Data Engineering and BI teams. Enable secure, governed access to HR data for analytics (Power ...

where technology, architecture and regulatory excellence come together. You'll have the opportunity to design and evolve innovative Salesforce solutions across areas including customer management, complaints and outcomes, compliance workflows, financial crime and Know Your Customer (KYC) processes, regulatory reporting, case management and robust data governance. These ...

patterns, including data pipelines, data enrichment, structured relational stores (DB2/RDS/Aurora), event sourcing, and graph databases (Neptune or equivalent). Stakeholder management across engineering teams in an agile environment, embedded participation in sprints, not just upstream governance. Experience working within an enterprise architecture governance framework, including … working with US‐headquartered companies, building relationships with teams in other locations and navigating a matrix organisation. Familiarity with Pega or other BPM/case management platforms as part of a broader architecture. Experience with graph databases (AWS Neptune, Neo4j, or equivalent) and an understanding of where graph ...

technical architecture across Salesforce Service Cloud and Agentforce , defining target-state application, integration, security, data and environment architecture. Architect Service Cloud solutions across Case Management, Omni-Channel, Knowledge, Entitlements, Digital Engagement, automation and AI-assisted customer service . Lead Agentforce architecture across agents, topics, actions, prompts, grounding, orchestration … hand-off . DevOps, CI/CD & Engineering Define Salesforce DevOps strategy across Azure DevOps, Salesforce DX, Git and CI/CD , including environment management, release governance and deployment automation. Establish Trunk-Based Development , pull-request governance, automated quality gates, versioning and rollback strategies. Govern deployment tooling including Copado ...