Service Desk Manager
- Hiring Organisation
- MSP Talent Bridge Ltd
- Location
- Aylesbury, Buckinghamshire, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £40,000 - £60,000 per annum
helpdesk staff in both technical and customer service skills Oversee daily ticket allocation, prioritisation, and workload balancing across the team Conduct regular performance reviews, coaching sessions, and team meetings Support recruitment, onboarding, and ongoing staff development plans Promote a collaborative and positive team culture with clear expectations for service quality … support techniques Take ownership of priority incidents, managing response, communication, and escalation Perform periodic reviews of ticket handling quality, troubleshooting standards, and customer communication, coaching the team based on real examples Shadow support engineers on selected tickets to observe workflow, guide approach, and reinforce best-practice methods in real time ...