Customer Engagement Specialist
- Hiring Organisation
- Cedar Recruitment
- Location
- Central London, London, United Kingdom
- Employment Type
- Temporary, Work From Home
- Salary
- £120 - £130 per day
technology and automation. This is a varied, hands-on role suited to someone who combines strong customer service experience with excellent communication, organisation and continuous improvement skills. Key responsibilities Act as a key point of contact for an outsourced contact centre partner, supporting day-to-day coordination … points, reduce avoidable inbound contact and improve the end-to-end customer journey. Monitor and respond to social media enquiries, using insights to support continuous improvement. Work with digital colleagues to develop and refine AI-assisted customer engagement and automation processes. Provide face-to-face customer service support ...