Service Operations Manager
- Hiring Organisation
- Flotek
- Location
- Bridgend, Mid Glamorgan, Wales, United Kingdom
- Employment Type
- Permanent
senior escalation point for major partner issues, balancing customer experience, employee wellbeing and commercial objectives. Define and deliver strategic service improvement initiatives that enhance scalability, efficiency and support Flotek's continued growth. Work closely with senior leadership to shape departmental objectives, resource planning, budgets and long-term operational … development skills, with the ability to build high-performing teams and future leaders. Experience managing operational performance through KPIs, SLAs, service reporting and continual improvement initiatives. Excellent communication and stakeholder management skills, with the ability to influence at all levels of the organisation. Commercially aware, with the ability ...