IT Group Service Desk Manager
- Hiring Organisation
- Pilgrims Europe
- Location
- Craigavon, County Armagh, Northern Ireland, United Kingdom
accredited, customer-led environment . This is a senior leadership role with full accountability for service delivery, people leadership, major incident management and continuous improvement What You'll Do Lead and manage the 24/7 European IT Service Desk operation Build, mentor and develop a team … governance Define and deliver the Service Desk strategy , KPIs and service reporting Strengthen stakeholder relationships across IT and the wider business Lead service improvement initiatives, automation and knowledge management Manage budgets for service improvements, tooling and refresh cycles Ensure SOx compliance and operational control What You'll Bring ...