IT Support Lead - Southampton
- Hiring Organisation
- Backbone Connect
- Location
- Southampton, Hampshire, South East, United Kingdom
- Employment Type
- Permanent
- Salary
- £70,000
Were looking for an IT Support Lead to own the delivery, quality and continuous improvement of a proactive managed IT support service. Youll lead first and second-line support, oversee Microsoft 365 endpoint management, build automation and runbooks, improve service reporting, and help scale the service from … technical boundaries and present service performance clearly. A calm, organised and quality-focused approach under pressure. A data-driven approach to service improvement, using metrics to reduce ticket volume and user disruption. Strong documentation discipline and the ability to create repeatable processes in a scaling service environment. Desirable ...