Service Delivery Manager (Based in Whitehaven, Cumbria)
- Location
- Dartford, England, United Kingdom
contractual obligations, service levels and business objectives. Acting as a trusted customer advocate and key escalation point, the role leads performance management, stakeholder engagement, continuous improvement and effective day-to-day service governance across on-site and remote teams. Key leadership and service delivery responsibilities Lead, motivate … opportunities. Oversee service reporting, daily and weekly reviews, productivity updates and monthly service packs, ensuring accurate, timely and meaningful management information. Drive continuous service improvement by challenging existing ways of working, capturing lessons learned and prioritising actions that improve quality, efficiency, customer satisfaction and profitability. ...