Customer Experience Analyst
- Location
- Southampton, England, United Kingdom
challenge and evolve what we do, it's the perfect time to join us. About the Role Level: 3 Department: Operations - Process Improvement Location: Southampton, hybrid working (3 days in office) Contract: Permanent As a Customer Experience Analyst, you will turn customer and adviser evidence into clear insight … research. Produce clear, accurate and timely insight that identifies themes, root causes, differential outcomes, emerging risks and opportunities for improvement. Support the design and continuous improvement of Voice of Customer survey frameworks, including question sets, distribution approaches, target tolerances, measures and reporting requirements. Coordinate the data, technology ...