12 of 12 Customer Engagement Jobs in Hampshire

a senior technical role shaping enterprise contact centre solutions for some of the UK’s biggest clients. You’ll be hands-on with the design, deployment and integration of customer engagement platforms such as NICE CXone, Genesys, Avaya and Cisco – combining deep telephony expertise with modern IVR, queue management and CRM integration. As a senior figure in the … and be the go-to escalation point for complex issues – while still staying close to delivery. It’s a role where your expertise will have a direct impact on customer experience and business outcomes. The organisation.. You’ll be joining a leading technology consultancy with a strong presence in enterprise customer engagement and collaboration solutions. They work More ❯

D365 CE Consultant Location: Winchester/Remote Job Summary Our clients are seeking an experienced Microsoft Dynamics 365 Customer Engagement (D365 CE) Consultant to join their team. The ideal candidate will have a strong background in configuring, customising, and implementing Dynamics 365 CE solutions, with a solid understanding of customer relationship management (CRM) processes and best practices. … You will work closely with stakeholders to translate business requirements into technical solutions that drive operational efficiency and enhance customer experience. Key Responsibilities Work with clients to gather and analyse business requirements and translate them into D365 CE solutions Configure and customise D365 CE applications including Sales, Customer Service, Field Service, and Marketing modules Develop and implement workflows … and make recommendations on improvements and best practices Required Qualifications Proven experience implementing and supporting Microsoft Dynamics 365 CE/CRM solutions Strong knowledge of D365 CE modules: Sales, Customer Service, Marketing, Field Service Experience with Power Platform (Power Apps, Power Automate, Power BI) Understanding of Dynamics 365 security model, data model, and integration capabilities Proficiency in using JavaScript More ❯

a team to achieve day to day objectives with significant results on project or operational deliverables, whilst also owning a variety of activities ensuring compliance with project milestones and customer KPIs and SLAs. You must be an effective communicator, comfortable directly engaging with customers and colleagues. You must also demonstrate an analytical and systematic approach to projects and technical … the workstream lead and programme finance Adhere to procedures for change as defined by the SATURN PMO Carry out escalations as needed via the agreed mechanisms. Stakeholder management and customer engagement to support successful outcomes What does Leidos need from me? We are looking for someone with excellent organisation, communication and leadership skills who has: Proven track record … dealing with both internal and external stakeholders to develop strong working relations to support achieving objectives. Ability to engage and work within a multi-functional programme team comprising both customer, supplier and internal staff with an awareness of engineering principles. Able to demonstrate a sound understanding of business, finance and personnel management techniques and the commercial aspects of projects. More ❯

with security roles, user permissions, and data handling tasks (exporting, validating, re-importing). Support project-related work including new implementations, upgrades, and process improvements. Identify opportunities to enhance customer systems and contribute ideas for improvement. About You We are looking for someone with: 2-3 years' experience working with Dynamics 365 Customer Engagement (CE) . Strong More ❯

seeking an experienced Senior Contact Centre Engineer to join their growing team. This is an excellent opportunity for a telecommunications professional with deep contact centre expertise to lead complex customer engagement platform implementations. You'll work with cutting-edge technologies, including NICE CXone, Genesys, Avaya, and Cisco, while mentoring technical teams and delivering transformational solutions for major enterprise … clients. The role offers hybrid flexibility and the chance to shape the future of customer experience technology in a dynamic, client-focused environment. Key Responsibilities: Drive end-to-end technical execution of contact centre deployments across voice and digital communication channels, ensuring solutions meet performance and scalability requirements Configure, optimise, and resolve issues related to SIP trunking, public switched … contact centre solutions within NICE CXone, Genesys Cloud, Avaya, or Cisco environments, including IVR development and intelligent call distribution strategies Architect and deliver seamless integrations between telephony platforms and customer relationship management systems using REST/SOAP APIs and web services Act as primary technical escalation resource for complex infrastructure challenges while coaching and developing junior team members and More ❯

across a portfolio of wind tunnel test programmes across a portfolio at our 5-metre wind tunnel facility at Farnborough. Day-to-day, you will be responsible for leading customer engagement, test planning, delivery of testing, supervision of data analysis, reporting and technical approval of customer deliverables . Your responsibilities will include: Ensuring test productivity, data quality … and test engineering outputs ensuring they are to the highest standard delivered on time at quality and cost Engaging with the end customer with respect to the technical test service provision Distributing technical test work across the test engineering team ensuring the activity is compliant with organisation policies, procedures, and work instructions Proposing technical capability enhancements drawing on broader … thorough understanding of both theoretical and practical engineering aspects of wind tunnels and aerodynamic testing Extensive stakeholder management experience with the ability to report and influence at leadership and customer level Knowledge of test data analysis, data capture and test measurement techniques Essential qualifications for the Principal Test Engineer: We value difference and we don't have a fixed More ❯

Technical Sales Engineer We are seeking a Technical Sales Engineer to support business development and customer engagement for advanced fibre optic sensing solutions. This role combines technical expertise with commercial insight to deliver tailored solutions across industries such as wind energy, marine, rail, and aerospace. Key Responsibilities Identify and develop new business opportunities across target markets. Collaborate with … customers to design technical solutions using advanced sensing systems. Build relationships with stakeholders, present system benefits, and negotiate contracts. Work with internal teams to align customer needs with technical and commercial capabilities. Maintain accurate sales forecasts and report on pipeline development. Education & Experience Degree in a Science or Engineering discipline. Proven success in a technical sales or business development More ❯

Technical Sales Engineer We are seeking a Technical Sales Engineer to support business development and customer engagement for advanced fibre optic sensing solutions. This role combines technical expertise with commercial insight to deliver tailored solutions across industries such as wind energy, marine, rail, and aerospace. Key Responsibilities Identify and develop new business opportunities across target markets. Collaborate with … customers to design technical solutions using advanced sensing systems. Build relationships with stakeholders, present system benefits, and negotiate contracts. Work with internal teams to align customer needs with technical and commercial capabilities. Maintain accurate sales forecasts and report on pipeline development. Education & Experience Degree in a Science or Engineering discipline. Proven success in a technical sales or business development More ❯

Technical Sales Engineer We are seeking a Technical Sales Engineer to support business development and customer engagement for advanced fibre optic sensing solutions. This role combines technical expertise with commercial insight to deliver tailored solutions across industries such as wind energy, marine, rail, and aerospace. Key Responsibilities Identify and develop new business opportunities across target markets. Collaborate with … customers to design technical solutions using advanced sensing systems. Build relationships with stakeholders, present system benefits, and negotiate contracts. Work with internal teams to align customer needs with technical and commercial capabilities. Maintain accurate sales forecasts and report on pipeline development. Education & Experience Degree in a Science or Engineering discipline. Proven success in a technical sales or business development More ❯

playing a strategic role in advisory, design, and technical delivery. What you'll do Provide expert guidance across SASE/SSE, PAM, detection, and data centre security technologies Lead customer engagements, providing advisory services, architecture guidance, roadmap planning, and solution governance Define and document high-level solution designs, technical requirements, and delivery frameworks Act as Technical or Design Authority … for enterprise-scale customer programmes Engage in strategic customer meetings to translate business needs into technical strategy Collaborate with vendors and partners (notably Zscaler) to stay current on product developments and influence future solutions Support opportunity qualification and technical costing in pre-sales engagements Create and present white papers or thought leadership content around evolving security architectures Identify … firewalls, IDS/IPS, endpoint protection, and encryption Comfortable working with cloud platforms and designing secure architectures across Azure, AWS, or Google Cloud Ability to lead technical conversations, influence customer decisions, and deliver trusted advisory services Existing SC clearance or eligibility to apply Desirable Skills & Certifications Familiarity with industry security frameworks (e.g., NIST, ISO 27001, CIS Controls) Cloud security More ❯

playing a strategic role in advisory, design, and technical delivery. What you'll do Provide expert guidance across SASE/SSE, PAM, detection, and data centre security technologies Lead customer engagements, providing advisory services, architecture guidance, roadmap planning, and solution governance Define and document high-level solution designs, technical requirements, and delivery frameworks Act as Technical or Design Authority … for enterprise-scale customer programmes Engage in strategic customer meetings to translate business needs into technical strategy Collaborate with vendors and partners (notably Zscaler) to stay current on product developments and influence future solutions Support opportunity qualification and technical costing in pre-sales engagements Create and present white papers or thought leadership content around evolving security architectures Identify … firewalls, IDS/IPS, endpoint protection, and encryption Comfortable working with cloud platforms and designing secure architectures across Azure, AWS, or Google Cloud Ability to lead technical conversations, influence customer decisions, and deliver trusted advisory services Existing SC clearance or eligibility to apply Desirable Skills & Certifications Familiarity with industry security frameworks (e.g., NIST, ISO 27001, CIS Controls) Cloud security More ❯

accounts, identifying new business opportunities, and fostering strong relationships with both vendors and customers. This role requires a proactive, consultative, and strategic approach to achieving sales targets and driving customer engagement. Key Responsibilities Achieve monthly and annual gross profit (GP) targets. Build and execute growth plans for each account, ensuring a full understanding of their needs. Continuously identify and … pursue new prospects within key growth markets and technologies. Collaborate closely with other enterprise departments to enhance efficiency and customer value. Support vendor and commercial initiatives as required. Take advantage of training and education opportunities provided by the business and its vendors. Work with management to align personal goals with company objectives. Develop and execute short, medium, and long … commission, and performance-based incentives. Supportive and collaborative culture that values continuous learning and development . If you're a driven Account Manager with a passion for technology and customer success, apply now to join my client! *Rates depend on experience and client requirements More ❯