1 to 25 of 30 Customer Engagement Jobs in the South West

logos and building lasting client relationships in the B2B SaaS space? We’re working with a fast-growing UK CCaaS/UCaaS partner that designs and delivers cutting-edge customer engagement and communication platforms. They help organisations modernise how they connect with their customers — from first contact through to long-term loyalty — and they’re looking for a … range from quick wins to strategic, multi-stakeholder projects. What we’re looking for 5+ years’ success in complex, consultative B2B CCaaS/UCaaS sales — ideally with experience in customer engagement, communications, or cloud-based platforms. A proven track record of exceeding targets in competitive markets. Ability to discuss both technical capabilities and business outcomes with credibility. Comfortable More ❯

new business, the subsequent introduction of new products and to continuously develop our understanding of the applications and markets. Key Responsibilities: Act as the technical-commercial interface with the customer, ensuring customer requirements are clearly understood, assessed, and translated into deliverable solutions. Represent the company at customer meetings, industry events, and international exhibitions, acting as a brand … ambassador and technical advisor. Build and maintain strong relationships with key accounts and prospects to uncover new opportunities and increase customer satisfaction. Analyse and interpret customer specifications to support the development of bespoke product proposals and ensure alignment with application needs. Collaborate with export control teams to classify products under UK export regulations Support the early-stage design … process by coordinating the creation of technical documentation, such as product specifications and customer delivery drawings, working closely with engineering and manufacturing teams. Initiate and coordinate quotation processes for customised enquiries, aligning closely with Sales and Engineering to deliver accurate, timely, and competitive proposals. Support and contribute to the continuous improvement of processes relating to customer engagement More ❯

new business, the subsequent introduction of new products and to continuously develop our understanding of the applications and markets. Key Responsibilities: Act as the technical-commercial interface with the customer, ensuring customer requirements are clearly understood, assessed, and translated into deliverable solutions. Represent the company at customer meetings, industry events, and international exhibitions, acting as a brand … ambassador and technical advisor. Build and maintain strong relationships with key accounts and prospects to uncover new opportunities and increase customer satisfaction. Analyse and interpret customer specifications to support the development of bespoke product proposals and ensure alignment with application needs. Collaborate with export control teams to classify products under UK export regulations Support the early-stage design … process by coordinating the creation of technical documentation, such as product specifications and customer delivery drawings, working closely with engineering and manufacturing teams. Initiate and coordinate quotation processes for customised enquiries, aligning closely with Sales and Engineering to deliver accurate, timely, and competitive proposals. Support and contribute to the continuous improvement of processes relating to customer engagement More ❯

market leader in its domain of international marine surveillance technology and systems. We are respected, established and an ambitious multi-national company headquartered in the UK with a global customer base. The company has a global impact in the marine domain by leading the next generation of maritime domain awareness technologies, products and systems that significantly enhance, security, safety … to work a rotation of "in-country" and "home" working. We are open to Expats; or those willing to work in the Middle East for this role. Role Overview - Customer Success Manager We are seeking an ambitious and talented person from a system type product training or product management background to join us as our Customer Success Manager … who will be trained to expert level on our system in order to provide frontline continuous operating support to our customer. You as our Customer Success Manager will be responsible for helping the customer to use and setuptheir SRT system to ensure they gain optimal benefit, including adhoc user related trouble shooting. You will also provide our product More ❯

market leader in its domain of international marine surveillance technology and systems. We are respected, established and an ambitious multi-national company headquartered in the UK with a global customer base. The company has a global impact in the marine domain by leading the next generation of maritime domain awareness technologies, products and systems that significantly enhance security, safety … to work a rotation of "in-country" and "home" working. We are open to Expats; or those willing to work in the Middle East for this role. Role Overview Customer Success Manager We are seeking an ambitious and talented person from a system type product training or product management background to join us as our Customer Success Manager … who will be trained to expert level on our system in order to provide frontline continuous operating support to our customer. You as our Customer Success Manager will be responsible for helping the customer to use and setup their SRT system to ensure they gain optimal benefit, including adhoc user related trouble shooting. You will also provide our More ❯

role is central to optimising our CRM and automation processes, enhancing cross-functional collaboration, and driving actionable insights across the business. Youll work closely with teams in sales, marketing, customer service, and franchise operations to ensure HubSpot is configured to support business goals and integrated seamlessly with other systems. ??? Key Responsibilities Configure and optimise HubSpot workflows , lead-nurturing sequences … and sales pipelines to align with business goals. Collaborate with sales and marketing teams to improve lead management, conversion, and customer retention. Partner with customer service to enhance the HubSpot service hub and enable new customer contact channels. Work with the Customer Journey team to build and refine marketing automations. Develop dashboards and reports to track … to ensure effective daily use. Engage stakeholders across departments to align CRM and analytics strategies. ?? What Youll Bring Proven experience managing HubSpot hubs including Marketing Hub, Sales Hub, and Customer Service Hub. Expertise in designing lifecycle stages, pipelines, and workflows that support business processes and customer journeys. Strong analytics skills with hands-on experience building and maintaining dashboards More ❯

is central to optimising our CRM and automation processes, enhancing cross-functional collaboration, and driving actionable insights across the business. You'll work closely with teams in sales, marketing, customer service, and franchise operations to ensure HubSpot is configured to support business goals and integrated seamlessly with other systems. Key Responsibilities Configure and optimise HubSpot workflows , lead-nurturing sequences … and sales pipelines to align with business goals. Collaborate with sales and marketing teams to improve lead management, conversion, and customer retention. Partner with customer service to enhance the HubSpot service hub and enable new customer contact channels. Work with the Customer Journey team to build and refine marketing automations. Develop dashboards and reports to track … ensure effective daily use. Engage stakeholders across departments to align CRM and analytics strategies. What You'll Bring Proven experience managing HubSpot hubs - including Marketing Hub, Sales Hub, and Customer Service Hub. Expertise in designing lifecycle stages, pipelines, and workflows that support business processes and customer journeys. Strong analytics skills with hands-on experience building and maintaining dashboards More ❯

objectives and digital transformation goals. Act as the in-house CRM expert, advising and influencing senior leaders across Sales, Marketing, Digital, and IT. Use data and insights to improve engagement, conversion rates, and customer lifetime value. Stakeholder & Partner Management Run cross-functional workshops and sessions to define CRM needs, customer journeys, and capabilities. Oversee relationships with Salesforce … large-scale transformations Strong Salesforce Marketing Cloud and Pardot expertise Proven track record managing external partners and agencies Skilled at running senior-level workshops and engaging stakeholders Experience in customer journey mapping, automation, campaign analytics, and GDPR-compliant CRM strategies Strong commercial awareness and budget management skills Preferred: 4–8 years' experience in senior CRM, digital marketing, or customer engagement roles Excellent leadership, communication, and influencing skills More ❯

Life on the team At Computacenter, we deliver IT services that matter for people, businesses, and society. As a Customer Delivery Manager (In-life), youll be at the heart of that mission, making sure our customers experience the full value of what we do every day.Youll be joining a collaborative, high-performing delivery team that takes pride in accountability … partnership, and long-term client success. Whether youre leading a full account or contributing to a larger customer engagement, your voice will matter, and your impact will be visible. What you'll do As a Customer Delivery Manager, you'll be the linchpin between our delivery teams, partners, and the customer ensuring seamless service, continuous improvement … and measurable value Ensure consistent, high-quality service across your scope, aligned with customer expectations and contractual agreements Identify and implement ways to enhance service quality, reduce risk, and increase operational efficiency Collaborate with stakeholders to embed service changes smoothly, ensuring they deliver real business value Oversee financial performance, from accurate forecasting to cost control ensuring services remain commercially More ❯

Fixed Term Contract (FTC). An exciting opportunity for a D365 Technical Architect to join the DRIVE programme at Rotork. Responsibilities include overseeing the successful implementation of Dynamics 365 Customer Engagement and Finance & Supply Chain Management systems. Collaboration with IT teams and DRIVE peers is key to ensuring alignment with Microsoft best practices. The role involves maintaining the More ❯

bids simultaneously. Collaborate with business development to shape bid strategies and ensure alignment with delivery capabilities. Develop bid timelines, resource plans, and risk registers to support successful submissions. Stakeholder & Customer Engagement: Build and maintain strong relationships with internal and external stakeholders. Act as the primary point of contact for customers, ensuring expectations are managed and met. Facilitate regular … and fairness. Foster a collaborative environment that encourages open communication and problem-solving. Governance & Reporting: Maintain project documentation, and financial progress reports. Ensure compliance with internal governance frameworks and customer requirements. Qualifications: 5+ years of project management experience, ideally in a bidding or multi-project environment. APM PMQ, PRINCE2, or equivalent certification preferred. AGILE and/or SCRUM experience More ❯

bids simultaneously. Collaborate with business development to shape bid strategies and ensure alignment with delivery capabilities. Develop bid timelines, resource plans, and risk registers to support successful submissions. Stakeholder & Customer Engagement: Build and maintain strong relationships with internal and external stakeholders. Act as the primary point of contact for customers, ensuring expectations are managed and met. Facilitate regular … and fairness. Foster a collaborative environment that encourages open communication and problem-solving. Governance & Reporting: Maintain project documentation, and financial progress reports. Ensure compliance with internal governance frameworks and customer requirements. Qualifications: 5+ years of project management experience, ideally in a bidding or multi-project environment. APM PMQ, PRINCE2, or equivalent certification preferred. AGILE and/or SCRUM experience More ❯

bids simultaneously. Collaborate with business development to shape bid strategies and ensure alignment with delivery capabilities. Develop bid timelines, resource plans, and risk registers to support successful submissions. Stakeholder & Customer Engagement: Build and maintain strong relationships with internal and external stakeholders. Act as the primary point of contact for customers, ensuring expectations are managed and met. Facilitate regular … and fairness. Foster a collaborative environment that encourages open communication and problem-solving. Governance & Reporting: Maintain project documentation, and financial progress reports. Ensure compliance with internal governance frameworks and customer requirements. Qualifications: 5+ years of project management experience, ideally in a bidding or multi-project environment. APM PMQ, PRINCE2, or equivalent certification preferred. AGILE and/or SCRUM experience More ❯

innovative Data Solution Architect to join our Corporate & Institutional Banking (CIB) division. You'll be part of a dynamic team driving transformation through cloud-native data solutions that improve customer engagement and deliver meaningful insights. Working alongside platform architects, data product owners and engineering teams, you'll play a key role in defining the technical direction of our … real impact, we'd love to hear from you. What you'll be doing: Architect and deliver cloud-native data solutions on GCP to support systems of insight and engagement Own the migration of legacy platforms (Teradata, SQL Server) to GCP-native tooling Design and implement reusable data products for analytics, reporting and client engagement Collaborate with stakeholders More ❯

Start your tech career as a Digital Device Repair Technician Apprentice! Work with experienced techs to learn hands-on device repair, customer service, and sustainable practices. If you're passionate about technology and eager to gain real-world skills, this is the perfect opportunity to grow in a fast-paced, rewarding industry. Apply now! Role This apprenticeship offers a … technician to gain skills and experience in diagnosing, repairing, and refurbishing a wide variety of digital devices. The successful apprentice will play an integral role in the repair workflow, customer engagement, and sustainable device practices. Key Responsibilities: Device Intake & System Management: Receive devices for repair and log them accurately using a Point of Sale (POS) system to ensure … records of repair stages for each device Sustainability Focus: Refurbish devices to high standards for resale and ensure proper recycling or disposal of items that cannot be economically repaired Customer Interaction: Engage with customers in-store and via social media, providing updates, handling inquiries, and facilitating smooth repair processes Issue Escalation: Communicate challenging repairs or customer issues to More ❯

internal teams to identify commercial opportunities and support product development. Using a range of merchandising tools, search technology, analytics, and business intelligence platforms, you will optimise product visibility, improve customer journeys, and maximise sales growth. Key Responsibilities Own sales revenue and performance KPIs for assigned product categories and site taxonomy. Monitor and report on conversion rates, bounce rates, and … category performance. Use data-driven insights to improve customer engagement and trading results. Ensure effective online merchandising across the website. Maintain brand consistency across all trading and merchandising activities. Develop strong knowledge of product ranges, category performance, and new product launches. Collaborate with supply chain and logistics teams to ensure stock availability and campaign delivery. Conduct regular competitor … analysis to identify gaps and opportunities. Optimise category structures, filters, sequencing, and navigation across desktop, tablet, and mobile. Align merchandising with seasonal trends and customer demand. Review competitor websites for pricing, navigation, promotions, and product strategy. Identify emerging trends and opportunities to strengthen the online offer. Person Specification Background in E-commerce, Marketing, or Sales preferred (not essential). More ❯

internal teams to identify commercial opportunities and support product development. Using a range of merchandising tools, search technology, analytics, and business intelligence platforms, you will optimise product visibility, improve customer journeys, and maximise sales growth. Key Responsibilities Own sales revenue and performance KPIs for assigned product categories and site taxonomy. Monitor and report on conversion rates, bounce rates, and … category performance. Use data-driven insights to improve customer engagement and trading results. Ensure effective online merchandising across the website. Maintain brand consistency across all trading and merchandising activities. Develop strong knowledge of product ranges, category performance, and new product launches. Collaborate with supply chain and logistics teams to ensure stock availability and campaign delivery. Conduct regular competitor … analysis to identify gaps and opportunities. Optimise category structures, filters, sequencing, and navigation across desktop, tablet, and mobile. Align merchandising with seasonal trends and customer demand. Review competitor websites for pricing, navigation, promotions, and product strategy. Identify emerging trends and opportunities to strengthen the online offer. Person Specification Background in E-commerce, Marketing, or Sales preferred (not essential). More ❯

area. You Role While in this position your duties may include but are not limited to: Spearheading the development of growth strategies with the targeted aim of increasing both customer experience and satisfaction as well as financial improvement for the business Managing CRM input, including keeping up to date records of sales and revenue and effectively handling and monitoring … the invoicing process Taking lead of assigned company accounts, promoting growth and development, striving to hit company targets, whilst ensuring the highest quality customer experience is executed through proactive account management Utilising opportunities to gain market insights and identify new markets and customer needs, ensuring that the company's solutions are promoted and targeted to action these and … achieve and exceed targets Exposure to software sales and/or complex solution-based sales Proven experience in operating at all levels to drive sales activity Exceptional communication and customer engagement abilities, supported by confident presentation skills Sound commercial acumen and mindset, with a good underpinning of business management and operations Solid IT skills including a proficiency in More ❯

of a leading UK financial institution a trusted provider in banking, mortgage servicing , and building society operations . This is your opportunity to help shape the digital future of customer engagement platforms used across the regulated financial services sector . Why This Role Matters: Youll be part of a team modernising digital servicing tools used by thousands of … mortgage and savings customers. Our client a respected name in the banking and building society space is driving innovation in financial software, focusing on high-quality customer experience through intuitive interfaces and secure, scalable architecture. Responsibilities: Develop and refine application features using Angular , TypeScript , CSS , and Google Material Design Collaborate in Agile teams with Product Owners and QA Engineers … Enhance UI/UX across customer-facing financial platforms Embed quality via test frameworks including Cucumber and Allure Deliver seamless front-end functionality for mortgage and banking clients What Youll Bring: Commercial experience in Angular , JavaScript , and TypeScript Experience working in financial services , mortgage lending , or banking environments Familiarity with regulated technology platforms and customer servicing journeys Agile More ❯

role. Strong hardware and RF experience (test, measurement, simulation, or system integration). Experience as an individual technical contributor. Proven ability in requirements gathering and technical proposal writing, with customer engagement experience. Familiarity with R&D methods (ideally GNSS-based), GNSS testing, and simulator development. Strong stakeholder management skills, able to liaise effectively across Sales, Engineering, and Delivery More ❯

role within insurance - Strong knowledge of general insurance products, market positioning and industry best practice - Demonstrable experience delivering complex programs working in a client facing role - Excellent stakeholder and customer engagement skills - Team leadership experience - Experience working in the Fintech or Insurtech space would be hugely beneficial - The desire to remain hands on and engaged with the technology More ❯

justify investment and improve win probability (Pwin). Establish and manage partnerships with industry stakeholders to strengthen bids. Lead or contribute to capture and proposal activities, growth strategies, and customer engagement. Act as Capture Manager on strategic opportunities, ensuring alignment across teams and customers. Support regular new business and pipeline reviews. What We're Looking For 5+ years' experience More ❯

playing a strategic role in advisory, design, and technical delivery. What you'll do Provide expert guidance across SASE/SSE, PAM, detection, and data centre security technologies Lead customer engagements, providing advisory services, architecture guidance, roadmap planning, and solution governance Define and document high-level solution designs, technical requirements, and delivery frameworks Act as Technical or Design Authority … for enterprise-scale customer programmes Engage in strategic customer meetings to translate business needs into technical strategy Collaborate with vendors and partners (notably Zscaler) to stay current on product developments and influence future solutions Support opportunity qualification and technical costing in pre-sales engagements Create and present white papers or thought leadership content around evolving security architectures Identify … firewalls, IDS/IPS, endpoint protection, and encryption Comfortable working with cloud platforms and designing secure architectures across Azure, AWS, or Google Cloud Ability to lead technical conversations, influence customer decisions, and deliver trusted advisory services Existing SC clearance or eligibility to apply Desirable Skills & Certifications Familiarity with industry security frameworks (e.g., NIST, ISO 27001, CIS Controls) Cloud security More ❯

playing a strategic role in advisory, design, and technical delivery. What you'll do Provide expert guidance across SASE/SSE, PAM, detection, and data centre security technologies Lead customer engagements, providing advisory services, architecture guidance, roadmap planning, and solution governance Define and document high-level solution designs, technical requirements, and delivery frameworks Act as Technical or Design Authority … for enterprise-scale customer programmes Engage in strategic customer meetings to translate business needs into technical strategy Collaborate with vendors and partners (notably Zscaler) to stay current on product developments and influence future solutions Support opportunity qualification and technical costing in pre-sales engagements Create and present white papers or thought leadership content around evolving security architectures Identify … firewalls, IDS/IPS, endpoint protection, and encryption Comfortable working with cloud platforms and designing secure architectures across Azure, AWS, or Google Cloud Ability to lead technical conversations, influence customer decisions, and deliver trusted advisory services Existing SC clearance or eligibility to apply Desirable Skills & Certifications Familiarity with industry security frameworks (e.g., NIST, ISO 27001, CIS Controls) Cloud security More ❯

playing a strategic role in advisory, design, and technical delivery. What you'll do Provide expert guidance across SASE/SSE, PAM, detection, and data centre security technologies Lead customer engagements, providing advisory services, architecture guidance, roadmap planning, and solution governance Define and document high-level solution designs, technical requirements, and delivery frameworks Act as Technical or Design Authority … for enterprise-scale customer programmes Engage in strategic customer meetings to translate business needs into technical strategy Collaborate with vendors and partners (notably Zscaler) to stay current on product developments and influence future solutions Support opportunity qualification and technical costing in pre-sales engagements Create and present white papers or thought leadership content around evolving security architectures Identify … firewalls, IDS/IPS, endpoint protection, and encryption Comfortable working with cloud platforms and designing secure architectures across Azure, AWS, or Google Cloud Ability to lead technical conversations, influence customer decisions, and deliver trusted advisory services Existing SC clearance or eligibility to apply Desirable Skills & Certifications Familiarity with industry security frameworks (e.g., NIST, ISO 27001, CIS Controls) Cloud security More ❯