19 of 19 Customer Engagement Jobs in the West Midlands

REED Technology are working with a client who are seeking an experienced MarTech Architect to play a key role in shaping the future of customer engagement, personalisation and AI-enabled marketing capabilities within a large-scale consumer-facing environment. This is an opportunity to work at the intersection … marketing, data, technology and customer experience , helping define and deliver solutions that enable smarter, more personalised customer interactions across multiple channels. Key responsibilities Defining architecture solutions across Marketing Technology ecosystems Evaluating existing customer engagement, marketing and data platforms Supporting technology assessments, vendor evaluations and RFP processes ...

REED Technology are working with a client who are seeking an experienced MarTech Architect to play a key role in shaping the future of customer engagement, personalisation and AI-enabled marketing capabilities within a large-scale consumer-facing environment. This is an opportunity to work at the intersection … marketing, data, technology and customer experience , helping define and deliver solutions that enable smarter, more personalised customer interactions across multiple channels. Key responsibilities Defining architecture solutions across Marketing Technology ecosystems Evaluating existing customer engagement, marketing and data platforms Supporting technology assessments, vendor evaluations and RFP processes ...

flexible for the right candidate) My client is seeking an experienced Solution Architect to support a major business transformation programme spanning customer engagement, digital experience, data and AI-driven capabilities. This is a strategic role focused on shaping future technology solutions, evaluating new platforms and ensuring technology investments … technology teams, you'll define architecture, support vendor selection and provide governance throughout delivery. Key Responsibilities: Define end-to-end solution architectures across customer, digital and data domains. Support technology selection, product evaluation and vendor engagement. Translate business requirements into scalable, pragmatic technology solutions. Produce architecture roadmaps, designs ...

most importantly, consider Open GI to be an inclusive, fun and fulfilling place to work. An overview of the role As the Head of Customer Activation, you will lead and develop a high performing Customer Activation function comprising the Implementation, Data Migration, and Programme & Project Management teams. … high standard. This includes embedding risk management, resource planning, governance, and quality assurance across all activation activities. Your key responsibilities Define and deliver the Customer Activation strategy in alignment with Open GI’s organisational goals and customer vision. Promote quality advocacy in project management, consultancy and training across ...

Product Manager - Loyalty - Retail Sector My global retail client is looking for an experienced Product Manager to sit within their Customer & Loyalty function . You will be focused on customer retention, loyalty, and lifetime value by improving how customer data is captured, connected, and activated across … client's ecosystem. You will do this by driving the technology, data, and product capabilities that create personalised and engaging customer experiences across digital and in-real-life touchpoints. In order to separate yourself from a generic product manager our client ids looking for a candidate who has: Experience ...

truly rewarding, join us. Because when we achieve together, customers and communities thrive. Work for Orbit. Believe in people. The role As our Customer Involvement & Influence Manager, you’ll lead our customer influence team who will develop a deep understanding of our customers’ and their expectations … future. By designing and delivering an innovative programme of engagement and long-term modelling, you will enable us to proactively respond to future opportunities or challenges, embedding a customer first mindset that influences our future strategy and decision making. This is an agile working role and will ...

cyber security solutions. A growing software business developing compliance and contractor management platforms used by major organisations across the UK and Europe. With 100+ customer sites and ambitious growth plans, this is an opportunity to play a key role in a business that's expanding fast. The Opportunity This … more than a typical sales support role. Working closely with the Sales Director, technical teams and software specialists, you'll support the entire customer journey—from enquiries and quotations through to renewals, customer engagement and account growth. As the business becomes more customer-focused ...

Business Systems Manager - Customer and Commerce OVERVIEW: This role exists to provide leadership and strategic thinking across our customer and commerce technology ecosystem — spanning ecommerce, retail, martech, customer support, and payments. The Business Systems Manager owns the platforms that power how Gymshark sells, markets to, and supports … portfolio. Providing concise reporting and analytics to aid improvement identification of new opportunities or risks. Owning the end‐to‐end management of Gymshark’s customer and commerce technology portfolio, including ecommerce (Shopify), website, Point of Sale (POS), Inventory Management, online & in store payment methods martech (Braze, mParticle, Bazaarvoice & others ...

Location: Hybrid with flexible base location London: £70,398 to £87,998 per annum National: £64,043 to £80,054 per annum Hours: 36 hours per week - flexible options considered Contract Type: Permanent Salaries are ...

infrastructure We're looking for a hands-on Cloud Platform Engineer to join a growing technical consultancy delivering secure cloud and infrastructure solutions across customer environments. This role would suit an experienced Cloud, DevOps, Platform or Infrastructure Engineer who enjoys building and supporting technical environments but also wants greater … involvement in solution design, customer engagement and architecture. You'll work closely with senior consultants, architects and customer teams to build cloud platforms, automate infrastructure and contribute to secure, practical technical solutions. You do not need to be an established Solutions Architect, but you should be comfortable ...

following. Your duties and responsibilities in this role will consist of: Our Internal CAD CAM modules. Software Installation. Solutions for questions, both direct customer engagement and offline through our support systems. Researching and documenting solutions. Creating and configuring machine parameters. Training Information communications technician Level 3 (A level … configure relevant software and hardware as appropriate. For example, mobile apps, printers, projectors, scanners and cameras. Address IT issues by prioritising in response to customer service level agreements. Administer security access requirements and permissions for stakeholders escalating as necessary. For example, password resets. Support the roll-out of upgrades ...

teams, you'll become the voice of the DACH market, helping our client to understand customers, identify opportunities and execute activities that generate awareness, engagement and revenue. We're looking for someone who enjoys taking ownership, building relationships and turning ideas into action in a fast-paced, growing business. … Responsibilities: Develop a strong understanding of the DACH market, including customer needs, competitors and market opportunities. Help shape and deliver regional growth plans. Act as the key point of contact for DACH within the business. Work with the global Marketing team to localise campaigns and content for the DACH ...

Location: Hybrid with flexible base location London: £70,398 to £87,998 per annum National: £64,043 to £80,054 per annum Hours: 36 hours per week - flexible options considered Contract Type: Permanent Salaries are ...

flexible for the right candidate) My client is seeking an experienced Solution Architect to support a major business transformation programme spanning customer engagement, digital experience, data and AI-driven capabilities click apply for full job details ...

Role As Telesales Manager, you'll oversee the day-to-day operation of a team of six telesales executives, ensuring they consistently deliver outstanding customer interactions while achieving ambitious appointment and conversion targets. You'll be responsible for developing your team, monitoring performance, introducing new initiatives and ensuring every … develop new team members while supporting the ongoing development of existing colleagues. Introduce new ideas and initiatives to improve conversion rates, productivity and customer engagement. Monitor team performance through reporting, call quality reviews and KPI analysis. Ensure appointments generated for the nationwide design consultants are thoroughly qualified and meet ...

career, with us youll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive. Reporting to the Chief Engineer, the Enterprise Architect will lead … London offices. What you'll do: Define and lead the technical strategy, enterprise architecture and roadmap for the TVMS CCTV Programme, ensuring alignment with customer objectives and Telent's strategic vision. Provide architectural governance and technical assurance across multiple workstreams, ensuring solutions are secure, scalable, standardised and compliant with ...

senior technical leader responsible for shaping, developing, and integrating mission‐critical capabilities for Cyber and National Security customers. This role focuses on customer intimacy, operational problem solving, and end to end capability development. Day-to-day, you will act as a trusted advisor, driving innovation, orchestrating complex delivery … directly support national security missions. Your responsibilities will include: Identifying, shaping, and qualifying new business opportunities within National Security and Defence organisations leading early customer engagements and developing strategies that align with long-term sector growth Providing technical direction for bids and business development activities ensuring that proposed solutions ...

accurate and up to date, ensuring clear visibility of pipeline activity. Carry out structured outbound business development through phone, email and digital channels. Support customer meetings, both virtually and face-to-face, throughout the sales cycle. Re-engage lapsed customers and identify new opportunities for growth. Commercial Support Assist … with preparing proposals, quotations, tenders and supporting documentation. Carry out market and customer research to strengthen commercial opportunities. Support negotiations and help maintain momentum through the sales process. Events & Networking Represent the business at exhibitions, trade shows and industry events. Capture and qualify leads generated through events. Ensure timely ...

exciting opportunities in the market. We're recruiting on behalf of a global technology business that's changing the way retailers approach sustainability and customer engagement. Following continued international success, they're investing heavily in the UK and building a brand new sales team to support their next phase … highly consultative sales role where you'll build trusted relationships, understand your customers' businesses and demonstrate how innovative technology can improve operations, enhance the customer experience and deliver long term commercial value. Package: £35,000 to £45,000 basic salary. Up to 20% annual bonus. Company car. 25 days ...