23 of 23 Customer Engagement Jobs in the West Midlands

Role: Functional Consultant Dynamics 365 CE (Customer Insights & Journeys) Location: Birmingham (Hybrid: 1 2 Days a Month On-Site) Salary: £45,000 - £56,500 Contract: Fixed-Term (12 Months) Network IT are supporting our clients large-scale digital customer engagement transformation , we are seeking an experienced Functional … Consultant to act as the functional lead for Microsoft Dynamics 365 Customer Engagement (CE) . More specifically, Customer Insights and Customer Journeys , supporting the organisation in delivering data-driven, personalised customer experiences at scale. This is a senior, hands-on role within IT Services, combining ...

Customer Engagement Manager £40,000 - £42,000, plus benefits Wolverhampton – Hybrid Due to ongoing business growth, an exciting opportunity has opened up to join a dedicated team that prioritises client success. As the primary point of contact for customers, you’ll foster strong, positive relationships while ensuring their … needs are met and their expectations are clear. Your focus will be on driving customer satisfaction and retention, helping clients achieve their goals while strengthening long-term partnerships. Main Areas of Responsibility for the Customer Engagement Manager: Responds to enquiries and concerns from customers Arranges regular customer ...

Customer Success Manager Role Overview The Customer Success Manager will be responsible for the management and execution of customer engagement strategies within our client's organisations. The role focuses on enhancing customer satisfaction and retention, and the individual will report to the Head of Customer Success. Key Responsibilities Manage the daily operations of the customer accounts. Ensure timely completion of customer onboarding processes, meeting set quality standards. Work closely with cross-functional teams to implement customer feedback strategies and improve service delivery. Track and report on customer satisfaction metrics ...

Customer Success Manager Role Overview The Customer Success Manager will be responsible for the management and execution of customer engagement strategies within our client's organisations. The role focuses on enhancing customer satisfaction and retention, and the individual will report to the Head of Customer Success. Key Responsibilities Manage the daily operations of the customer success team. Ensure timely completion of customer onboarding processes, meeting set quality standards. Work closely with cross-functional teams to implement customer feedback strategies and improve service delivery. Track and report on customer satisfaction metrics ...

roadmaps, solution design, and delivery ownership Experience working with both internal and external stakeholders Background in enterprise-scale D365 programmes Excellent communication and stakeholder engagement skills Desirable Skills (Nice to Have) D365 Supply Chain Management (SCM) D365 Customer Engagement/Customer Service D365 Sales D365 Customer ...

working from a remote home basis in the UK, this senior level position of (Business Development Director) European Market Development Director is focused on customer and market engagement along with business growth, primarily targeting the OE, Tier 1 and Tier 2 levels. The role of (Business Development Director … working closely with the existing global technical and operational teams to support: Opportunity identification Bid and tender delivery Programme integration and development Communication and customer support Target added-value content Establish and deliver sales growth. Formulate, agree and execute business strategies for markets and customers. Customer relationship management ...

doing the right thing, breaking down silos, and making an impact together. How we work: Growth, Agility, Innovation, Responsibility How we behave: Ambition, Engagement, One Graitec, Positive Energy Learn more about the Graitec Group: graitec-group.com/graitec-a-global-player About the Territory Account Manager Role … business acquisition, portfolio development, and driving adoption of both Autodesk and Graitec technologies and services. You will collaborate closely with Solution Sales, Customer Success, SDR teams, and Technical Specialists. The ideal candidate is a self‐starter with a proven software sales track record, strong consultative skills, and an ability ...

accurate weekly and monthly sales forecasts while maintaining a strong and reliable pipeline. Collaboration: Work closely with internal teams, including marketing, product development, and customer support, to ensure a seamless client experience. Pipeline Development: Build and manage a consistently growing self-prospected book of business. Customer Engagement … rapport with clients, partners, and colleagues effectively. Technical Proficiency: Familiarity with Salesforce is a plus, enhancing your ability to manage leads and opportunities effectively. Customer-Centric: Understand customer needs and deliver tailored solutions that meet the demands of today's market. Collaboration: Team player with the ability ...

role requires a keen eye for detail, a strong problem-solving mindset, and collaboration with cross-functional teams to enhance warehouse productivity and meet customer demands. Join us in revolutionizing our warehouse operations and contributing to our organization's growth and success.Key Responsibilities Assessing client business requirements and opportunities … documentation throughout the project. Design and Development of configuration changes over BY WMS system as per requirement. Engineer software changes (new features) to satisfy customer requirements. Engineer fixes to resolve software defects. Design technical solutions based on customer specification document. Create and execute test plans to verify software ...

role requires a keen eye for detail, a strong problem-solving mindset, and collaboration with cross-functional teams to enhance warehouse productivity and meet customer demands. Join us in revolutionizing our warehouse operations and contributing to our organization's growth and success. Key Responsibilities Assessing client business requirements … documentation throughout the project. Design and Development of configuration changes over BY WMS system as per requirement. Engineer software changes (new features) to satisfy customer requirements. Engineer fixes to resolve software defects. Design technical solutions based on customer specification document. Create and execute test plans to verify software ...

role focuses on identifying opportunity, shaping demand, and converting pipeline through deep Samsung product knowledge, strong commercial judgement, and effective collaboration, rather than owning customer accounts directly.The role requires a combination of office-based working and on-site customer engagement to support opportunity development and deal execution … Identify, develop, and convert net new Samsung compute opportunities within the wider reseller estate. Build and maintain a strong, balanced pipeline across both existing-customer expansion and new-customer acquisition. Effectively use internal CRM systems and other business tools. Product, Solution & Services Expertise Develop and maintain deep expertise ...

role focuses on identifying opportunity, shaping demand, and converting pipeline through deep Samsung product knowledge, strong commercial judgement, and effective collaboration, rather than owning customer accounts directly. The role requires a combination of office-based working and on-site customer engagement to support opportunity development and deal … Identify, develop, and convert net new Samsung compute opportunities within the wider reseller estate. Build and maintain a strong, balanced pipeline across both existing-customer expansion and new-customer acquisition. Effectively use internal CRM systems and other business tools. Product, Solution & Services Expertise Develop and maintain deep expertise ...

This role is responsible for generating direct sales opportunities while providing comprehensive sales support across defined sector accounts. The position requires timely responses to customer enquiries, strong rapport-building skills, and the ability to develop and maintain effective internal and external relationships. Your new role Opportunity Development & Sales Support. … manage direct sales opportunities at agreed value levels. Qualify and allocate sales leads generated through marketing activities, ensuring appropriate follow-up or arranging customer appointments. Manage inbound enquiries and reassign to Business Development Managers (BDMs) where appropriate. Conduct telemarketing activities and achieve agreed KPIs. Assess customer needs ...

Microsoft 365, Azure, web development, integration, CRM/ERP and security technologies, including device management, data analytics platforms, modern web frameworks, enterprise workflow tools, customer engagement platforms and cloud infrastructure services Profile A successful IT Environment Manager should have: A strong understanding of IT systems and infrastructure management. ...

focuses on shaping, documenting, and guiding the architecture of enterprise-level digital solutions, while ensuring they integrate seamlessly with Microsoft Dynamics 365 environment-including Customer Engagement, Finance & Operations, and the wider Power Platform. It involves turning complex business needs into secure, scalable, and high-performance designs built ...

Role: Functional Consultant Dynamics 365 CE (Customer Insights & Journeys) Location: Birmingham (Hybrid: 1 2 Days a Month On-Site) Salary: £45,000 - £56,500 Contract: Fixed-Term (12 Months) Network IT are supporting our clients large-scale digital customer engagement transformation , we are seeking an experienced Functional … Consultant to act as the functional lead for Microsoft Dynamics 365 Customer click apply for full job details ...

account development, pipeline generation, and strategic selling. The position requires strong forecasting discipline, CRM usage, and cross-functional collaboration to deliver a high-quality customer experience and increase share of wallet within assigned accounts. Key Responsibilities Strategic Growth & Market Development Identify and qualify high-potential partners including MSPs, VARs … Operations Maintain accurate forecasting and pipeline visibility for leadership Use CRM systems to document opportunities, interactions and follow-ups Manage quotations and respond to customer enquiries with speed and accuracy Support the end-to-end sales cycle to ensure smooth order processing and delivery Account & Relationship Management Lead regular ...

high-impact leadership role for a commercially astute sales leader who thrives on building high-performing teams, driving revenue growth and strengthening vendor and customer partnerships across the IT channel.If you're passionate about coaching people, scaling performance, and shaping sales strategy in a fast-moving technology business - this … Create a culture of accountability, collaboration and solution-led selling Elevate performance through hands-on leadership and coaching Drive Growth Grow the active trading customer base and maximise account potential Ensure revenue and gross profit targets are consistently exceeded Turn opportunities into long-term customer relationships Optimise Sales ...

skills to collaborate effectively with team members, stakeholders, and clients. Experience in Sales and Marketing with the ability to contribute to business development and customer engagement strategies. Proven Research skills to stay updated on the latest industry trends and advancements in technology. Experience in Python, FastAPI, AWS, DevOps ...

closely with regional sales leadership, and help shape how Pentera delivers technical value to enterprise customers across the region. Your leadership will directly influence customer success, revenue growth across EMEA, product feedback, and the continued development of a strong, collaborative SE organization. This role includes frequent travel across EMEA. … Responsibilities: Regional Technical Leadership Define and execute the Sales Engineering strategy across EMEA, ensuring consistent technical excellence in customer engagement and partner collaboration. Represent Pentera in executive-level technical discussions and strategic accounts Partner with regional sales leadership on planning, forecasting, and execution Team Leadership and Development Lead ...

seeking an experienced and proactive Project focussed Network Engineer to deliver a range of network and security focused projects across our clients customer base. This role will suit someone with good exposure to Cisco and security products who is looking to hone in on a career in a career … project delivery. This is a UK based remote role, offering flexibility while still providing the opportunity to collaborate in person through periodic meetups and customer engagements. PLEASE NOTE YOU MUST E BASED IN THE UK AND HAVE FULL RIGHT TO WORK WITHOUT SPONSORSHIP Key Responsibilities Project & Technical Leadership Lead ...

Principal Network Consultant - Enterprise Networking Remote, occasional travel to customer site Full-Time, Permanent £55000 - £75000 DOE Overview We are seeking a customer-facing Principal Network Consultant to lead engagements across the full lifecycle from pre-sales solution shaping through architecture & design, to delivery governance and technical assurance. … ensure solutions are: Fit for purpose Secure by design Scalable Deliverable What Youll Be Doing Pre-Sales & Solution Leadership Act as technical lead in customer engagements and discovery workshops Translate business and operational needs into solution architectures Support RFPs, proposals, and solution positioning Provide technical assurance during ...

regions to meet and exceed revenue targets. · Build, manage, and grow OEM and/or channel partnerships. · Drive new business opportunities while expanding existing customer relationships. · Actively manage the full sales cycle, from lead generation to deal closure. · Work closely with internal teams including marketing, product management, and technical … support to ensure customer success. · Represent the company at industry events, partner meetings, and customer engagements as required. · Operate effectively in a fully remote, home-based environment. Required Qualifications: · Proven and successful track record in technology sales within the EMEA region. · Strong experience in OEM and/ ...