1 to 25 of 30 Customer Engagement Jobs in the West Midlands

competitive salaries. Position Summary ArisGlobal is looking for a strong product leader to join the NavaX team to help scale our AI-enabled platform and drive strategic execution across customer, market, and cross-functional initiatives. We are seeking a skilled and motivated individual who will support the General Manager of NavaX in delivering measurable ROI through targeted growth programmes … customer engagement strategies, and operational enablement across GenAI capabilities. NavaX is entering a critical growth phase, scaling its AI capabilities across global markets and delivering transformative value to life sciences customers. This role is designed for someone who is immersed in the pace and potential of AI developments and thrives in execution - ensuring that cross-functional teams are … aligned and delivering against performance goals, while representing NavaX in selected customer and industry engagements. The individual will report to the General Manager, NavaX. Responsibilities Drive strategic execution across NavaX's AI-enabled product portfolio, ensuring alignment with measurable customer outcomes. Coordinate cross-functional delivery efforts, ensuring operational momentum across product, engineering, delivery, and commercial teams. Develop and More ❯

Sponsorship is not required for this opportunity Seeking a Dynamics 365 Developer for a leading client in Burton to design, develop, and implement solutions within the Dynamics 365 Customer Engagement (CE) platform. The role includes customising entities, plugins, workflows, and integrations to enhance CRM operations and meet business needs. Responsibilities also involve collaborating with cross-functional teams and … The developer is expected to stay current with Dynamics 365 CE advancements to maintain system performance and data integrity. Key skills and responsibilities, Design, develop, and customize Dynamics 365 Customer Engagement (CE) solutions, including plugins, workflows, and integrations to meet business requirements. Collaborate with analysts to gather and document detailed technical specifications. Develop and deploy Power Platform solutions More ❯

and forward-thinking environment where culture and team ethos are not just buzzwords—they’re a priority. The Opportunity: You'll play a key role in multiple Dynamics 365 Customer Engagement (CE) projects across diverse industries. Working closely with cross-functional teams, you'll help shape technical solutions, influence architecture decisions, and lead development efforts from concept to … and championing best practices in development and integration. Taking ownership of system architecture and ensuring alignment with client goals. What We're Looking For: Strong experience with Dynamics 365 Customer Engagement and Power Platform. Proficiency in C#, JavaScript, and D365 SDK. Track record of delivering solutions in a Microsoft Partner or consultancy setting. Excellent communication and leadership skills More ❯

Customer Success Manager £30,000 - £35,000 Malvern Role Overview You will be working for a specialist IT service provider, with strong social and environmental values. Helping large businesses to manage mobile devices, mobile connectivity and support for their end-users. You will be reporting to the Customer Success Team Manager, managing a portfolio of customers and ensuring … Responsibilities Operate as the first point of contact for a portfolio of customers, building and nurturing strong, long-term relationships through regular meetings and consistent engagement. Implement and maintain customer engagement plans, including periodic virtual (Teams) reviews and mobile health checks. Monitor, action and follow through to resolution, actions deriving from customer engagement. Act as the escalation … point for customer issues raised by the first line customer support team, ensuring prompt and effective resolution. Drive continuous service improvement initiatives by leveraging data and customer feedback. Support the seamless onboarding of new customers and the introduction of new services for existing clients. Work with the Customer Success Team Manager to manage the full customer More ❯

Customer Success Manager £30,000 - £35,000 Malvern Role Overview You will be working for a specialist IT service provider, with strong social and environmental values. Helping large businesses to manage mobile devices, mobile connectivity and support for their end-users. You will be reporting to the Customer Success Team Manager, managing a portfolio of customers and ensuring … Responsibilities Operate as the first point of contact for a portfolio of customers, building and nurturing strong, long-term relationships through regular meetings and consistent engagement. Implement and maintain customer engagement plans, including periodic virtual (Teams) reviews and mobile health checks. Monitor, action and follow through to resolution, actions deriving from customer engagement. Act as the escalation … point for customer issues raised by the first line customer support team, ensuring prompt and effective resolution. Drive continuous service improvement initiatives by leveraging data and customer feedback. Support the seamless onboarding of new customers and the introduction of new services for existing clients. Work with the Customer Success Team Manager to manage the full customer More ❯

Architects and Lead Engineers, you'll help uphold and evolve coding standards, patterns, and security practices. You'll provide both functional and technical expertise in Microsoft Dynamics 365 CE (Customer Engagement) for Sales and Customer Service, working closely with key stakeholders to enhance business operations. Additionally, you'll contribute to peer reviews, resolve 3rd-line support issues … Adhere to secure development practices and change control processes Collaborate in an Agile environment using Azure DevOps What You'll Need: Proven experience with Microsoft Dynamics 365 CE (Sales & Customer Service) Strong understanding of KingswaySoft for data integration Experience with SQL and SQL Server Integration Services (SSIS) Proficiency in C# (.NET) and JavaScript for server-side and client-side More ❯

to ensure projects are delivered on time, on budget and to specification, across the UK and Europe. Once implemented, they will ensure the solution is ‘baked-in’ to the customer’s day-to-day operations. Reporting to the Global Head of Infrastructure & UK/Europe Delivery, this is a hands-on, customer facing role. The successful candidate will … be responsible for leading project implementations and coordinating post-implementation support. As well, they will play a key role in driving customer engagement with the projects and our solutions, including being able to clearly communicate business benefits, while also project managing implementation. The role is primarily work from home, with regular visits to customer meat and food … in any month. Key Responsibilities Gathering scope and requirements from customers, based on Lumachain’s product set. Develop project plans for the implementation of our solutions. Working with the customer on collation of samples to further train our AI models as necessary. Convey the “voice of our customer” to our internal development and technical teams. Coordinate a range More ❯

Responsibilities Operate as the first point of contact for a portfolio of customers, building and nurturing strong, long-term relationships through regular meetings and consistent engagement. Implement and maintain customer engagement plans, including periodic virtual (Teams) reviews and mobile health checks. Monitor, action and follow through to resolution, actions deriving from customer engagement. Act as the escalation … point for customer issues raised by the first line customer support team, ensuring prompt and effective resolution. Drive continuous service improvement initiatives by leveraging data and customer feedback. Support the seamless onboarding of new customers and the introduction of new services for existing clients. Work with the Account Team Manager to manage the full customer lifecycle … including renewals, to ensure sustained satisfaction and industry leading retention levels. Foster a culture of collaboration, continuous improvement, and customer-centric service delivery. What You ll Need Experience of managing a portfolio of 30+ customers. Experience of working for a fast growth telecoms or IT services company. Demonstratable evidence of retaining existing business and delivering new opportunities. A solutions More ❯

Responsibilities Operate as the first point of contact for a portfolio of customers, building and nurturing strong, long-term relationships through regular meetings and consistent engagement. Implement and maintain customer engagement plans, including periodic virtual (Teams) reviews and mobile health checks. Monitor, action and follow through to resolution, actions deriving from customer engagement. Act as the escalation … point for customer issues raised by the first line customer support team, ensuring prompt and effective resolution. Drive continuous service improvement initiatives by leveraging data and customer feedback. Support the seamless onboarding of new customers and the introduction of new services for existing clients. Work with the Account Team Manager to manage the full customer lifecycle … including renewals, to ensure sustained satisfaction and industry leading retention levels. Foster a culture of collaboration, continuous improvement, and customer-centric service delivery. What You’ll Need Experience of managing a portfolio of 30+ customers. Experience of working for a fast growth telecoms or IT services company. Demonstratable evidence of retaining existing business and delivering new opportunities. A solutions More ❯

KPIs to maximize system operational availability (Ao), implement and drive all aspects of Rapiscan's security division field failure data collection and reporting into engineering and quality to drive customer operational improvements via improved service training concepts, engineering change proposals (ECPs), field and technical service bulletins (FSB/TSBs). You and your team will be the escalation point … upgrades and greater capabilities to our clients as technology and product enhancements and features evolve. You will work closely with the service management team in responding to and addressing customer complaints. Working with the service security team, you will analyze data to determine gaps in our service offerings (or tools) which are obstacles to growing the service business, executing … operational excellence/efficiency and maximizing customer satisfaction with the overall goal to increase our overall efficiency and reduce our cost to provide service. You will be a key member of CAPA review board and oversee the execution/follow-up of current CAPAs assigned to Service. Responsibilities Technical Leadership & Escalation Management Lead resolution of complex technical issues escalated More ❯

Are you a seasoned Dynamics 365 Developer ready to take the lead on impactful projects? Join a dynamic, product-focused organisation where your expertise will shape the future of customer engagement and service delivery. My Global leading client are looking for someone who thrives in a collaborative, agile environment and is passionate about building smart, scalable solutions across … Customer Service , Marketing , and Sales modules using the Power Platform and Dynamics 365 . What you'll be doing Lead the design and development of custom solutions in Dynamics 365 and Power Platform, ensuring alignment with business goals and best practices. Integrate Dynamics 365 with other systems to streamline data flow and automate processes. Customise and configure applications to More ❯

/month) | up to c£600/day (Outside IR35) We're looking for a Reporting Lead to drive the reporting strategy for a key transformation programme, replacing legacy customer and property data systems with Dynamics 365 and Microsoft Fabric . This is a hands-on leadership role where you'll shape, deliver and embed a future-proof reporting … Head of Data and Reporting to align with BAU and enterprise reporting goals ✅ Must-Have Skills: Proven experience leading reporting/BI workstreams in large transformation programmes Strong stakeholder engagement and roadmap delivery experience Deep knowledge of Microsoft Power BI (DAX, data modelling, visual best practice) Experience with Microsoft Fabric (early-stage or implementation exposure ideal) Familiarity with Dynamics … Customer Engagement (esp. iProperty Cloud) Finance & Operations Understanding of data flows between Dynamics, Azure, and reporting platforms Experience with Azure Data Services (Data Factory, Synapse Analytics) Confident facilitator of workshops and capable of translating complex needs into clear plans Excellent communicator who can bridge technical and business perspectives 🔧 Desirable: Experience in housing or public sector Knowledge of ActiveH More ❯

your next step in a forward-thinking tech environment? We're seeking a Senior Developer to join a collaborative development team working on innovative solutions using Microsoft Dynamics 365 Customer Engagement (CE). In this role, you'll work on the full software development lifecycle - from design to deployment - for Dynamics 365 CE-based solutions. You'll collaborate … solving mindset and a passion for building high-quality, scalable CRM solutions in an Agile environment. What my client is Looking For Strong proficiency in Dynamics 365 CE (Sales & Customer Service modules) Experience with KingswaySoft for data integrations Solid skills in SQL , SSIS , and debugging plug-ins/workflows Proficient in C# (.NET) and JavaScript for server-side/ More ❯

and Public Safety & National Security Solution Director for Central Government and Public Safety & National Security Where the job is based: Hybrid (will need to attend Kerv Digital offices and customer sites as and when required in line with Kerv Digital's hybrid working policy) Who we are: Kerv Digital (previously known as cloudThing) solve complicated problems with great digital … experience within Central Government, Public Safety, and National Security sectors, with a deep understanding of their unique challenges and opportunities. • Microsoft Business Platform Knowledge: Comprehensive expertise in Dynamics 365 (Customer Engagement, ERP, and HCM), Power Platform, Azure, and data-centric solutions. • Innovative Mindset: A track record of leveraging cutting-edge Microsoft technologies, such as AI, advanced analytics, and … nurturing strong, long-term relationships with key clients and partners, ensuring trust and sustained collaboration. • Commercial and Marketing Acumen: Demonstrated ability to apply a commercial perspective to market and customer intelligence, identifying new routes to market, opportunities, and product offerings. • Strategic and Political Skills: Strong political awareness and presentation skills, with the ability to navigate conflicting interests, meet competing More ❯

of comprehensive information systems, encompassing both hardware and software, to ensure seamless implementation in our customers' environments. This role sits at the intersection of systems design, solution integration, and customer engagement, requiring both technical depth and the ability to work closely with stakeholders, including sales, technical teams, and end-users. Key Responsibilities: Design, configure, and implement hardware/… software solutions tailored to customer environments. Advise internal sales or customer-facing teams on the technical capabilities and integration requirements of proposed solutions. Conduct system assessments, feasibility studies, and performance analysis for new solution proposals. Collaborate with stakeholders to identify customisation needs, cost estimates, and system architecture considerations. Develop and maintain system models, flowcharts, and documentation to ensure … robust understanding and future maintainability. Create detailed system and programming specifications based on customer requirements. Ensure system integration is smooth and compatible with the existing customer infrastructure. Support post-installation activities including testing, validation, and troubleshooting. Maintain technical documentation for systems operations, support, and enhancements. Required Skills & Experience: Proven experience in the integration of complex software and hardware More ❯

sources Analyse large data sets to identify trends, patterns and actionable insights Create and maintain dashboards, reports and performance trackers for the marketing team Monitor and evaluate marketing campaigns, customer engagement, and sales data Work closely with stakeholders to understand business objectives and translate them into data-driven solutions Provide regular reporting on key metrics, highlighting opportunities for … improvement Ensure accuracy, integrity and security of all marketing and customer data Support data segmentation for targeted campaigns and customer communications Develop and refine processes for data collection and management to improve efficiency Present analysis and findings in a clear and concise manner to both technical and non-technical audiences Use advanced Microsoft Excel functions (pivot tables, lookups More ❯

a talented Email & CRM Specialist to join their digital team. This is a fantastic opportunity for someone who thrives in a dynamic environment and has a genuine passion for customer lifecycle marketing. The successful candidate will be responsible for planning, executing, and analysing email and SMS campaigns to enhance customer engagement, drive sales, and build brand loyalty. … Responsibilities Deliver and execute end-to-end email and SMS campaigns, including template building, copywriting, asset coordination, QA, and scheduling. Manage lifecycle campaigns including acquisition, nurturing, post-purchase, re-engagement, loyalty, and transactional communications. Build segmented and personalised campaigns using behavioural data to improve engagement and commercial performance. Align campaign plans with trading priorities, forecasts, and key stakeholders … rendering across devices and platforms to ensure consistency and optimal display. Collaborate closely with design and content teams to produce high-performing creatives that adhere to best practices. Balance customer contact frequency across campaign and transactional communications to reduce churn. Create clear and insightful reporting on key campaign metrics including open and click rates, conversions, and revenue impact. Stay More ❯

as we kick off an exciting new project: implementing a Microsoft 365 Dynamics-based Contact Centre. Your expertise will be crucial in delivering a seamless, innovative solution that enhances customer engagement and streamlines operations. If you're ready to make a real impact and thrive in a collaborative, tech-driven environment, wed love to hear from you. Please … . Migrate legacy systems and data into the CRM platform. Work with the business to transform operations into an optimised CRM platform. Develop a single view of the customer ensuring data from corporate systems is visible to CRM users using integrations, APIs and other technology. Define and manage security within the CRM. Recommend improvements to existing processes and products … scalable CRM architecture. About you. Educated to degree level or equivalent in an IT discipline. Experienced in the Microsoft Dynamics space. Skilled in transforming a business into data-driven customer-centric organisation. Experience with Dynamics 365 and other CRM platforms would be advantageous. Alignment of CRM architecture against enterprise standards and principles. Experience in Dynamics Contact Centre is highly More ❯

Start your tech career as a Digital Device Repair Technician Apprentice! Work with experienced techs to learn hands-on device repair, customer service, and sustainable practices. If you're passionate about technology and eager to gain real-world skills, this is the perfect opportunity to grow in a fast-paced, rewarding industry. Apply now! Role This apprenticeship offers a … technician to gain skills and experience in diagnosing, repairing, and refurbishing a wide variety of digital devices. The successful apprentice will play an integral role in the repair workflow, customer engagement, and sustainable device practices. Key Responsibilities: Device Intake & System Management: Receive devices for repair and log them accurately using a Point of Sale (POS) system to ensure … records of repair stages for each device Sustainability Focus: Refurbish devices to high standards for resale and ensure proper recycling or disposal of items that cannot be economically repaired Customer Interaction: Engage with customers in-store and via social media, providing updates, handling inquiries, and facilitating smooth repair processes Issue Escalation: Communicate challenging repairs or customer issues to More ❯

of a leading UK financial institution a trusted provider in banking, mortgage servicing , and building society operations . This is your opportunity to help shape the digital future of customer engagement platforms used across the regulated financial services sector . Why This Role Matters: Youll be part of a team modernising digital servicing tools used by thousands of … mortgage and savings customers. Our client a respected name in the banking and building society space is driving innovation in financial software, focusing on high-quality customer experience through intuitive interfaces and secure, scalable architecture. Responsibilities: Develop and refine application features using Angular , TypeScript , CSS , and Google Material Design Collaborate in Agile teams with Product Owners and QA Engineers … Enhance UI/UX across customer-facing financial platforms Embed quality via test frameworks including Cucumber and Allure Deliver seamless front-end functionality for mortgage and banking clients What Youll Bring: Commercial experience in Angular , JavaScript , and TypeScript Experience working in financial services , mortgage lending , or banking environments Familiarity with regulated technology platforms and customer servicing journeys Agile More ❯

team of a leading UK financial institution — a trusted provider in banking, mortgage servicing, and building society operations. This is your opportunity to help shape the digital future of customer engagement platforms used across the regulated financial services sector. Why This Role Matters: You’ll be part of a team modernising digital servicing tools used by thousands of … mortgage and savings customers. Our client — a respected name in the banking and building society space — is driving innovation in financial software, focusing on high-quality customer experience through intuitive interfaces and secure, scalable architecture. Responsibilities: Develop and refine application features using Angular , TypeScript , CSS , and Google Material Design Collaborate in Agile teams with Product Owners and QA Engineers … Enhance UI/UX across customer-facing financial platforms Embed quality via test frameworks, including Cucumber and Allure Deliver seamless front-end functionality for mortgage and banking clients What You’ll Bring: Commercial experience in Angular , JavaScript , and TypeScript Experience working in financial services , mortgage lending , or banking environments Familiarity with regulated technology platforms and customer servicing journeys More ❯

need: Strong systems administration experience of Windows, Linux/Unix Operating systems RDBMS Database technologies – SQL Server, Oracle, etc Infrastructure installations, data migrations Strong knowledge of Azure Cloud technologies Customer engagement experience A desire to learn new technologies! Big Red Recruitment is working on the role exclusively and we have interview slots available.To learn more about this opportunity More ❯

need: Strong systems administration experience of Windows, Linux/Unix Operating systems RDBMS Database technologies – SQL Server, Oracle, etc Infrastructure installations, data migrations Strong knowledge of Azure Cloud technologies Customer engagement experience A desire to learn new technologies! Big Red Recruitment is working on the role exclusively and we have interview slots available. To learn more about this More ❯

market, and a detailed understanding of the digital energy opportunities within it to help our clients address whole-life issues - including optimising system operation, project creation and development and customer engagement. They will have experience leading digital energy projects in a professional setting and managing teams. They will have a strong perspective on the role of traditional digital technologies More ❯

drive business efficiency, and enhance commercial outcomes across our European footprint. The Opportunity: This is a key leadership role, responsible for enhancing commercial efficiency by streamlining internal operations, refining customer service functions, and driving the use of tools such as Salesforce and Talkdesk. You'll work closely with various departments to implement commercial initiatives that elevate service standards and … and support operations through automation and industry best practices. Build and manage forecasting models, pipeline tools, and performance tracking systems. Roll out strategies aimed at revenue optimization and superior customer engagement. Partner with regional teams to align local strategies across multiple European markets. Lead the enhancement of Salesforce and Talkdesk platforms, including functionality upgrades and user enablement. Design robust … or a closely related field. A strong background in sales or commercial operations, ideally across Europe. Hands-on expertise with Salesforce, including workflow design and reporting. Solid understanding of customer support operations and automation platforms. Advanced analytical thinking with strong project and stakeholder management abilities. Proficiency with tools such as Salesforce, Talkdesk, Power BI, SAP, or similar systems. Desirable More ❯