1 to 25 of 37 Customer Engagement Jobs in the West Midlands

in relation to effective pre sales activity’s, working closely with the marketing and sales team to support them in the delivery of their objectives. You will ensure that customer satisfaction is maximised by regularly attending prospect and client meetings, providing product demonstrations, prospect engagement, training and liaising closely with the development and sales teams to ensure an … effective and smooth customer journey. You will hold line management responsibility and will liaise with HR to ensure that relevant coaching and development plans are put in place for each member of the team. You will act as an effective point of escalation for the CRM team along with ensuring the quality of CRM project delivery, in line with … client objectives. As CRM consultant, you will provide feedback and suggestions in order to assist with improving Company best practice and customer experience along with providing input in the Company’s strategic development plans. Key Tasks Effectively support the sales team in completing pre-sales activities Liaise with HR to effectively line manage CRM product specialists, completing coaching, setting More ❯

Salary: circa £65k plus bonus About the Role: On behalf of a leading UK wide organisation based in the Midlands, we are looking to appoint a talented Dynamics 365 Customer Engagement (CE)/CRM Developer . This is an exciting opportunity to join a forward-thinking team where you’ll play a key role in delivering tailored D365 … services. Experience with Power Platform (PowerApps, Power Automate). Familiarity with Azure services and cloud-based architecture. Excellent problem-solving skills and attention to detail. Strong communication and stakeholder engagement skills. Ability to work independently and collaboratively within a team. Desirable: Microsoft certifications in Dynamics 365 or related technologies. Experience working in an Agile environment. What’s on Offer More ❯

Salary: circa £65k plus bonus About the Role: On behalf of a leading UK wide organisation based in the Midlands, we are looking to appoint a talented Dynamics 365 Customer Engagement (CE)/CRM Developer . This is an exciting opportunity to join a forward-thinking team where you'll play a key role in delivering tailored D365 … services. Experience with Power Platform (PowerApps, Power Automate). Familiarity with Azure services and cloud-based architecture. Excellent problem-solving skills and attention to detail. Strong communication and stakeholder engagement skills. Ability to work independently and collaboratively within a team. Desirable: Microsoft certifications in Dynamics 365 or related technologies. Experience working in an Agile environment. What's on Offer More ❯

This rapidly expanding Financial Services organisation are looking for a Senior Analytics Manager to work across their Credit Risk and Digital/Customer Engagement functions to lead advanced analytics initiatives and embed a strong data-driven culture throughout the organisation. Client Details Rapidly expanding Financial Services organisation Description This rapidly expanding Financial Services organisation are looking for a … Senior Analytics Manager to work across their Credit Risk and Digital/Customer Engagement functions to lead advanced analytics initiatives and embed a strong data-driven culture throughout the organisation. As Senior Analytics Manager, you will be pivotal in shaping the business's overall data and analytics strategy. You'll combine deep technical expertise with commercial insight to More ❯

our team. Based at our Head Office in Digbeth , the successful candidate will drive data-led decision-making across our marketing activities. Using Salesforce Marketing Cloud, focusing on optimising customer segmentation, refining audience selections, and analysing customer behaviours to support personalised, high-performing campaigns. You will also be responsible for delivering actionable insights to enhance customer engagement, retention, and loyalty, while ensuring data accuracy and regulatory compliance. By leveraging customer and marketing performance data, the CRM Insight Analyst plays a key part in supporting commercial growth and helping the business tell a compelling story through data. What you'll do: Apply analytical knowledge and measurement to determine the effectiveness of CRM, Marketing and Business Development … product development pipeline by providing insightful data analytics, models and metrics Support ad-hoc analysis requirements or data requests from key business stakeholders Aid the strategic development of the customer database, integrating new data sources and developing capabilities to meet business objectives Working with the CRM Manager to ensure the database is updated with analytical content to meet the More ❯

advice on programming methods, tools, and standards, contributing to the evolution of the Secure Software Development Life Cycle (SSDLC). The skills you will need: Proficiency in Dynamics CE (Customer Engagement) for Sales and Customer Service Operations. Strong understanding of KingswaySoft for data integration. Demonstrable experience with SQL and SQL Server Integration Services (SSIS) Experience gained in More ❯

processes, and maintaining comprehensive technical documentation. · Leading solution architecture efforts within a delivery-focused environment, ensuring alignment with strategic and technical objectives. · Applying deep expertise in Microsoft Dynamics 365 (Customer Engagement), Power Platform, SharePoint, or similar enterprise platforms to deliver robust and scalable solutions. · Mentoring and guiding development teams, conducting peer reviews, and fostering a culture of innovation More ❯

Rapidly expanding Financial Services organisation Job Description This rapidly expanding Financial Services organisation are looking for a Senior Analytics Manager to work across their Credit Risk and Digital/Customer Engagement functions to lead advanced analytics initiatives and embed a strong data-driven culture throughout the organisation. As Senior Analytics Manager, you will be pivotal in shaping the More ❯

Training - Work with internal teams, key users, and external partners to enhance IT performance. What We're Looking For Experience in IT application support, ideally with Microsoft Dynamics 365 Customer Engagement. Knowledge of SAP ERP (preferred). Strong problem-solving & customer focus - You love tackling challenges and delivering top-tier solutions. Initiative & Teamwork - You can work independently while … thriving in a collaborative environment. The Successful Applicant What We're Looking For Experience in IT application support, ideally with Microsoft Dynamics 365 Customer Engagement. Knowledge of SAP ERP (preferred). Strong problem-solving & customer focus - You love tackling challenges and delivering top-tier solutions. Initiative & Teamwork - You can work independently while thriving in a collaborative environment. Qualifications More ❯

Product Manager CRM/Customer Relationship Management/Product Management/Customer/Marketing/Sales/Data/AI/Based in West Midlands/£60,000 75,000 + bonus. One of our leading clients is looking to recruit a Product Manager with expertise in CRM. Permanent role Location West Midlands/Birmingham/Solihull … days per week in the office Salary £60,000 75,000 + bonus You will collaborate closely with marketing, sales, customer success, engineering, and data teams to build and optimise customer journeys across multiple channels and building platforms. Responsibilities: Define and execute the CRM product roadmap aligned with business goals and customer needs. Own end-to-end … and analytics to define KPIs, measure campaign and product impact, and continuously optimise the CRM strategy. Identify opportunities to integrate CRM with other systems (e.g., CDPs, marketing automation tools, customer service platforms). Gather requirements from stakeholders, write user stories, and prioritise work in the product backlog. Stay up to date on CRM best practices, tools, and technologies to More ❯

Product Manager – CRM/Customer Relationship Management/Product Management/Customer/Marketing/Sales/Data/AI/Based in West Midlands/£60,000 – 75,000 bonus. One of our leading clients is looking to recruit a Product Manager with expertise in CRM. Permanent role Location – West Midlands/Birmingham/Solihull – 2 days … per week in the office Salary £60,000 – 75,000 bonus You will collaborate closely with marketing, sales, customer success, engineering, and data teams to build and optimise customer journeys across multiple channels and building platforms. Responsibilities: Define and execute the CRM product roadmap aligned with business goals and customer needs. Own end-to-end delivery of … and analytics to define KPIs, measure campaign and product impact, and continuously optimise the CRM strategy. Identify opportunities to integrate CRM with other systems (e.g., CDPs, marketing automation tools, customer service platforms). Gather requirements from stakeholders, write user stories, and prioritise work in the product backlog. Stay up to date on CRM best practices, tools, and technologies to More ❯

Product Manager – CRM/Customer Relationship Management/Product Management/Customer/Marketing/Sales/Data/AI/Based in West Midlands/£60,000 – 75,000 + bonus. One of our leading clients is looking to recruit a Product Manager with expertise in CRM. Permanent role Location – West Midlands/Birmingham/Solihull … days per week in the office Salary £60,000 – 75,000 + bonus You will collaborate closely with marketing, sales, customer success, engineering, and data teams to build and optimise customer journeys across multiple channels and building platforms. Responsibilities: Define and execute the CRM product roadmap aligned with business goals and customer needs. Own end-to-end … and analytics to define KPIs, measure campaign and product impact, and continuously optimise the CRM strategy. Identify opportunities to integrate CRM with other systems (e.g., CDPs, marketing automation tools, customer service platforms). Gather requirements from stakeholders, write user stories, and prioritise work in the product backlog. Stay up to date on CRM best practices, tools, and technologies to More ❯

support. • Oversee field investigations and product reliability programs, analyzing root causes and recommending corrective actions. • Collaborate cross-functionally with Engineering, Quality, Sales, and Operations to manage escalations and drive customer satisfaction. Product & Service Readiness • Develop and maintain comprehensive service plans, documentation, and readiness strategies for new product launches and lifecycle updates. • Represent the Service function in New Product Development … real-world performance data. Strategic Planning & Execution • Provide on-site support for complex installations and high-profile projects. • Define and track annual operational goals aligned with business objectives and customer satisfaction. • Manage departmental P&L, budgeting, and financial forecasting to support growth and efficiency. Partnerships & Innovation • Build and maintain strong relationships with distributors, suppliers, and third-party service providers. … improvements to enhance delivery and differentiate Rapiscan in the market. • Collaborate with Service Sales to identify upsell opportunities and expand service offerings. Governance & Reporting • Monitor and report on KPIs, customer satisfaction, and operational performance. • Participate in strategic planning with the Global Service Leadership Team to shape future service models. • Ensure proactive risk communication and mitigation across all service operations. More ❯

KPIs to maximize system operational availability (Ao), implement and drive all aspects of Rapiscan's security division field failure data collection and reporting into engineering and quality to drive customer operational improvements via improved service training concepts, engineering change proposals (ECPs), field and technical service bulletins (FSB/TSBs). You and your team will be the escalation point … upgrades and greater capabilities to our clients as technology and product enhancements and features evolve. You will work closely with the service management team in responding to and addressing customer complaints. Working with the service security team, you will analyze data to determine gaps in our service offerings (or tools) which are obstacles to growing the service business, executing … operational excellence/efficiency and maximizing customer satisfaction with the overall goal to increase our overall efficiency and reduce our cost to provide service. You will be a key member of CAPA review board and oversee the execution/follow-up of current CAPAs assigned to Service. Responsibilities Technical Leadership & Escalation Management Lead resolution of complex technical issues escalated More ❯

of Anti-Submarine Warfare (ASW) solutions. General Sonar Studies are central to the research, development and procurement of concepts, capabilities and solutions to anticipate and address the most challenging customer requirements. Collaboration inside and outside the company is central to the approach employed. The role requires a flexible and proactive approach founded on academic excellence, problem solving, self-discipline … and contribute to innovation activities in the Underwater Systems business area. Working with a team of highly capable experts and specialists, the candidate will support the delivery of better customer decisions across the mission cycle through revolutionary data exploitation and processing techniques. The role will technically support the development of compelling, collaborative solutions and associated bid documents for Customer … a settling in period with appropriate mentoring, training and support, the role will be required to: Technically support the development of compelling, collaborative solutions and associated bid documents for Customer Funded R&D Programmes. Technically support the delivery of tasks, work packages and projects with a focus on delivery to time, budget and quality. As part of wider company More ❯

design specifications, code comments, and release notes) Ensure all software development adheres with company security standards to prevent both internal and external data breaches Candidate Specifications : Proficiency in D365 Customer Engagement (Sales and Customer Service modules) Strong understanding of KingswaySoft Demonstrable experience with SQL and SSIS Proficient in development languages including C#, .NET, and JavaScript Experience working More ❯

design specifications, code comments, and release notes) Ensure all software development adheres with company security standards to prevent both internal and external data breaches Candidate Specifications : Proficiency in D365 Customer Engagement (Sales and Customer Service modules) Strong understanding of KingswaySoft Demonstrable experience with SQL and SSIS Proficient in development languages including C#, .NET, and JavaScript Experience working More ❯

together. From collaborating with cross-functional teams and managing agency relationships, to optimising timelines, budgets, and resourcesyoull be leading the charge on marketing initiatives that directly support brand growth, customer engagement, and revenue generation. What Youll Be Doing: Lead and deliver multiple marketing projects, ensuring they meet objectives on time, on budget, and to brief Translate business strategy More ❯

and forward-thinking environment where culture and team ethos are not just buzzwords—they’re a priority. The Opportunity: You'll play a key role in multiple Dynamics 365 Customer Engagement (CE) projects across diverse industries. Working closely with cross-functional teams, you'll help shape technical solutions, influence architecture decisions, and lead development efforts from concept to … and championing best practices in development and integration. Taking ownership of system architecture and ensuring alignment with client goals. What We're Looking For: Strong experience with Dynamics 365 Customer Engagement and Power Platform. Proficiency in C#, JavaScript, and D365 SDK. Track record of delivering solutions in a Microsoft Partner or consultancy setting. Excellent communication and leadership skills More ❯

in a fast-paced engineering environment. Youll wear many hats, supporting marketing, sales, stock control, and technical product queries. If youre passionate about technology, manufacturing, and delivering top-notch customer experiences, this is the role for you. Key Responsibilities Sales & Marketing Support: Assist in creating engaging marketing content, respond to customer inquiries, and support the sales team with … of products and spare parts. Technical Product Support: Develop a solid understanding of our mist extraction and filtration systems to provide basic technical support and product information to customers. Customer Engagement: Build relationships with clients in the manufacturing sector, helping them understand how our products meet their needs. Data & IT Tasks: Use IT systems to track sales, manage … with a willingness to learn and take on diverse tasks. Interest in manufacturing processes and a desire to grow within the industry. Bonus: Any experience in marketing, sales, or customer service is a plus but not essential. Why Join Our Client? Variety & Growth: Gain hands-on experience across sales, marketing, technical support, and operations in a rapidly growing industry. More ❯

design specifications, code comments, and release notes) Ensure all software development adheres with company security standards to prevent both internal and external data breaches Candidate Specifications : Proficiency in D365 Customer Engagement (Sales and Customer Service modules) Strong understanding of KingswaySoft Demonstrable experience with SQL and SSIS Proficient in development languages including C#, .NET, and JavaScript Experience working More ❯

channels. You'll use testing and data insight to continually improve performance and ensure communications are timely, relevant, and effective. Own and manage the CRM marketing calendar to drive customer engagement and hit KPIs Generate new content ideas and align campaigns with wider marketing plans Deliver campaigns from brief to build, working closely with copy and design Plan More ❯

playing a strategic role in advisory, design, and technical delivery. What you'll do Provide expert guidance across SASE/SSE, PAM, detection, and data centre security technologies Lead customer engagements, providing advisory services, architecture guidance, roadmap planning, and solution governance Define and document high-level solution designs, technical requirements, and delivery frameworks Act as Technical or Design Authority … for enterprise-scale customer programmes Engage in strategic customer meetings to translate business needs into technical strategy Collaborate with vendors and partners (notably Zscaler) to stay current on product developments and influence future solutions Support opportunity qualification and technical costing in pre-sales engagements Create and present white papers or thought leadership content around evolving security architectures Identify … firewalls, IDS/IPS, endpoint protection, and encryption Comfortable working with cloud platforms and designing secure architectures across Azure, AWS, or Google Cloud Ability to lead technical conversations, influence customer decisions, and deliver trusted advisory services Existing SC clearance or eligibility to apply Desirable Skills & Certifications Familiarity with industry security frameworks (e.g., NIST, ISO 27001, CIS Controls) Cloud security More ❯

Consultant) inKainos, you'll be responsible for leading teamsdeveloping high quality solutions on public cloud which delight our customers.As a technical leader on a project, you'll work with customer architects todesign, automate, build and support modern digitalserviceplatforms, advising on estimated effort and technical implications ofuser stories and decisions. It's a fast-paced environment and you'll be … and assisting in their career development. You'll also provide direction and leadership for your colleagues as you solve challenging problems together. • Being Adaptable - You'll mould yourself to customer engagements and stretch to learn new skills as needs arise; through this you'll be supported by talented colleagues across Learning & Development and Architecture. MINIMUM (ESSENTIAL) REQUIREMENTS • Strong verbal More ❯

Location: Coventry Here at Skillshub were looking to expand our customer success team as it strategically important to the company to provide our clients with the best customer service. The Customer Success Coordinator is an account manager, introduced to the customer at the sign off of terms and conditions, and primarily becomes the face to the … customer as implementation is completed and the customer goes live with their Learning platform and/or content solution. Working closely with the sales team and content developers, the Customer Success Coordinator will be an influential person that drives excellent customer service each day, along with helping to identify continuous improvement opportunities to support our client … base along with providing ongoing virtual support and training opportunities. We require a task focussed person to provide an incredible customer experience through the duration of our clients contract Key Responsibilities: Effectively managing the lifecycle of Customer Service activities, from go-live, customer support, ongoing configuration and addressing improvement opportunities Driving customer retention, focusing on continuous More ❯