1 to 25 of 44 Customer Engagement Jobs in the West Midlands

Salesforce Delivery Unit is one of the fastest growing areas within Capgemini UK and focuses on helping clients realise business value through Salesforce, AI, customer data, digital engagement and marketing transformation. You’ll be working across a wide spectrum of industry sectors, from Consumer Products, Automotive and Retail … Telecommunications and Public Sector. You’ll work alongside solution architects, technical architects, developers, data engineers, testers, marketing specialists and business stakeholders to deliver innovative customer engagement solutions using Salesforce Marketing Cloud Next and Salesforce Data 360. You’ll experience significant variety in this role. One day you could ...

confidently deliver. Working across the sales lifecycle, the Pre Sales Technical Consultant partners with Sales, Bid, Delivery, Architecture, Engineering and specialist SMEs to understand customer needs, shape credible propositions, lead solution input into bids and support customer engagement through workshops, demonstrations, presentations and proofs of concept. This … client-facing role for someone who can operate confidently with senior customer stakeholders while knowing when to bring in deeper expertise. The successful candidate will be able to ask the right questions, draw on the right people, challenge assumptions and turn complex ideas into clear, commercially viable and compelling ...

Defence team either in our Warwick or London office - in the role you will be accountable for ensuring technical excellence, solution credibility, and customer value realization across the UK Defence sector. This role drives the technical execution of the Customer Engagement Framework, ensuring that 3DS solutions … customers, bridging the gap between business vision and solution implementation. They guide technical teams, safeguard solution quality, and ensure alignment with both customer strategy and 3DS portfolio evolution. Role & Responsibilities Define and execute the technical strategy for key UK Defence accounts, ensuring alignment with customer transformation objectives ...

Digital Business Analyst - Customer Engagement Full-time Salary for Advertising: Competitive Salary Dept. L4/House: IT Team Recharge - 99811 Digital Business Analyst - On Going Loyalty Fixed term contract until May 2028 Join us at Greene King the country's leading pub company and brewer, where our mission … times Ability to work on more than one initiative at a time Able to work both independently and collaboratively Strong experience/understanding of customer reward or discount schemes, experience of customer interactions through gamification. Awareness and understanding of pricing and promotions and their interaction in a loyalty ...

This role is responsible for leading the full EMEA Client Management function, owning team performance across retention, expansion, customer satisfaction, and commercial growth. This is a people leadership role with accountability for the team quota. The Director will lead and coach Account Managers, Senior Account Managers, Key Account Managers … emerging player-coach leaders to deliver consistent account coverage, proactive customer engagement, and measurable net retention outcomes across the region. This role is suited to an experienced SaaS or technology client management leader who can bring structure, commercial discipline, and strong people leadership to a growing team with ...

Associate Customer Success Manager (UK Remote) Full-time When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in global education. For over 25 years, Turnitin has partnered with educators and institutions to develop learning integrity solutions that recognize the enduring value … global organization with team members in over 35 countries including the United States, Mexico, United Kingdom, Australia, Japan, India, and the Philippines. Associate Customer Success Manager for Spanish and French customers, ensuring retention, growth, and strong relationships. As an Associate Customer Success Manager, you will manage a portfolio ...

million HTTP requests daily and process more than 1.5 million bets per hour at peak. As a Senior Software Product Analyst, you’ll turn customer and marketing needs into clear product plans and useful improvements across our digital experience. Our Software Product Development department creates and improves the technology … that supports our products and customer experiences. Within the Marketing function, you’ll use your understanding of customers, regulatory requirements and our technology stack to shape improvements to direct‐to‐customer marketing across multiple touchpoints. You’ll work with teams across the business to define requirements, prioritise initiatives ...

with customers and finding out how they use their phone, broadband and home entertainment Recommending the right mobile, broadband or bundle package for each customer, household or business Explaining plans, offers and technology such as 5G and full fibre in a clear, jargon-free way Answering questions and giving … process where appropriate Building genuine rapport with people from all walks of life across the city Working towards individual and team sales and customer engagement goals Representing a major brand with professionalism and pride Taking part in daily coaching, product training and team meetings Continuously developing your sales ...

comfortable with this arrangement. About the role The Genesys CX Consultant combines technical and operational expertise to help organisations maximise the value of their customer experience technology investments. Working with internal and external stakeholders, you’ll design, implement and optimise contact centre solutions that improve customer and colleague … future operating models. Working across operational and technical teams, you’ll help ensure change is successfully adopted and that we deliver outcomes which strengthen customer relationships, turning our customers into BT advocates and referenceable clients. What you’ll be doing Shape customer solutions by understanding business, operational ...

days per week in the office Rate: Circa £350/Day About the Role We're looking for an experienced CRM Manager to drive customer engagement, retention and loyalty across UK and EEA markets. These roles will support the delivery of high-volume, multi-channel CRM campaigns … help maintain continuity across marketing and customer service communications In this role, you'll design, deliver and optimise multi-channel marketing campaigns, using customer data and insights to create personalised experiences throughout the customer journey. What We're Looking For Hands-on Braze experience in CRM campaign ...

OneAdvanced as a trusted transformation partner across the Community Health market. What You Will Do You will develop a deep understanding of regional priorities, customer strategies and the evolving NHS landscape, using this insight to shape regional growth plans, influence customer strategy and identify opportunities across both existing … customers and new organisations. Working at executive level, you will align OneAdvanced's capabilities with customer priorities, creating long-term partnerships that deliver measurable outcomes for both customers and the business. Working collaboratively with Account Managers, Product, Marketing, Professional Services and Support, you will provide strategic commercial leadership across ...

additional services and solutions, and ensure long-term client satisfaction and retention. Whether you come from a technology consulting, ERP consulting, implementation, business systems, customer success, or account management background, this role offers an excellent opportunity to combine relationship management, commercial awareness, and business technology expertise. What … Client Relationship Management Manage and develop relationships with an existing portfolio of clients Act as a trusted advisor and primary point of contact for customer accounts Conduct regular client reviews and check-ins to understand business needs and ensure customer satisfaction Build strong relationships with key stakeholders ...

countries worldwide, the company's success is a result of our people, our innovative and highly sought-after products, and the exceptional customer service that we deliver. We currently have an opening for a Product Marketing Manager based in our Birmingham (UK) office. If you are excited about this … portfolio. This role will be central to turning these ambitions into action. Working closely with Product Management, Regional Marketing and Sales, you will translate customer, market and competitive insights into product positioning, messaging and go-to-market strategies that drive awareness, adoption and commercial growth. You will independently lead ...

consists of UK, Ireland and Oceania. Reporting to the Team Lead, International Demand Generation, you will develop, execute, and manage marketing campaigns to generate engagement and drive demand for SMART solutions. In this dynamic role, you will work cross-functionally across SMART and with regional teams to execute campaigns … that directly impact business success. You will contribute to and execute customer-focused, data-driven digital marketing initiatives including paid media, email marketing, marketing automation, events, channel marketing, and account-based marketing. You are also responsible for ensuring alignment between global campaigns, regional priorities, channel partner activities, and local ...

locations may be required. (Company Car) About This Role: Lead the delivery of innovative front-of-house technology solutions across Compass Group brands, enhancing customer experience, improving operational efficiency, and supporting business growth. Working closely with operational and technology teams, you'll drive the adoption of EPOS, mobile apps … kiosks, digital ordering, loyalty platforms, AI solutions, and other emerging technologies. This hybrid role involves regular site and client visits, supporting business transformation, client engagement, and technology-led growth initiatives. Key Responsibilities: Customer and Client Satisfaction Partner with Brand Directors, Operations Directors and Regional Managers to understand business ...

intersection of business strategy, digital innovation, and technology execution, ensuring the delivery of scalable, secure, and high-performing digital products that create customer value and support business growth. You will lead the strategy, architecture, development, and operation of key digital platforms, including IoT, AI, Analytics, customer-facing applications … world-class digital experiences. What you’ll be doing: Define and execute the Digital Engineering strategy, creating a unified vision across IoT, AI, analytics, customer applications, and digital services. Lead the development and operation of enterprise digital platforms, including IoT ecosystems, AI capabilities, analytics platforms, and customer engagement ...

construction and utilities sales team and help shape our position in these industries. This role goes beyond managing accounts and performance: you'll turn customer insight and market trends into a growth strategy and represent BT at the events and forums that matter to our customers. … What you’ll be doing Own the acquisition and growth strategy across construction and utilities, prioritising accounts, market coverage and resources using insight into customer investment, funding cycles and market conditions. Build qualified pipeline and close complex technology or telecommunications opportunities with business development colleagues, specialists and partners, growing ...

daily lives are being conceived and manufactured using our Product Lifecycle Management (PLM) software. Key Responsibilities: As a Technical Account Manager, you'll drive customer success and business growth by building and maintaining strategic relationships with key accounts. You will focus on customers who have to handle and operate … complex assets within sectors like Energy & Utilities, Chemical and similar 1. Strategic Customer Engagement & Relationship Building: Develop and nurture strategic relationships with key accounts, acting as a trusted technical advisor to understand their business objectives, challenges, and future architectural vision. Work collaboratively with sales, services, and product teams ...

within industrial and critical infrastructure environments. This role requires a broad blend of cybersecurity, networking, industrial systems and infrastructure expertise, alongside strong troubleshooting and customer engagement skills. This role requires approximately 30-50% travel across the UK, with occasional travel to Ireland and other locations across Europe … secure architectures, standards, procedures and security controls. Support system hardening, vulnerability management and security improvement initiatives. Produce high-quality technical documentation, reports, procedures and customer deliverables. Perform cybersecurity IEC62443 risk assessments and vulnerability assessments within OT and industrial environments. Undertake and manage customer workshops for OT cybersecurity requirements ...

Methods BDT customers. The objective of the Technical Architect is to work with customers and delivery teams to create technology solutions that meet the customer's objectives while supporting the company's goal of growing the business through profitable, well‐structured engagements across the required technology domains. Typically involved … post‐sales stage of a customer engagement, the Technical Architect is responsible for conceptualising and designing the overall solution to a detailed level, and where necessary for delivering and supporting major elements of that solution on customer site. The role calls for a strong generalist: an architect ...

talk to you. The Integration Product Manager will work closely with cross‐functional stakeholders to drive day‐to‐day product strategy, execution, prioritization, and customer engagement across integration. This position is Full-Time and Remote, with a requirement to travel up to 40% of the time. Responsibilities Gains … thorough understanding of customer integration needs and uses that knowledge to help deliver enterprise products that provide an unparalleled connected experience. Translates business goals, system requirements, and end-user needs into an actionable integration product strategy. Identifies goals, metrics, and analytics to determine the business and operational value ...

talk to you. The Integration Product Manager will work closely with cross‐functional stakeholders to drive day‐to‐day product strategy, execution, prioritization, and customer engagement across integration. This position is Full‐Time and Remote, with a requirement to travel up to 40% of the time. This role … available for sponsorship. Must be authorized to work in the UK. Responsibilities Gains a thorough understanding of customer integration needs and uses that knowledge to help deliver enterprise products that provide an unparalleled connected experience. Translates business goals, system requirements, and end‐user needs into an actionable integration product ...

+ commission + annual bonus | OTE up to £50,000 The opportunity Our client is a growing UK technology business developing innovative AI and customer engagement solutions for organisations across a range of sectors. The company is entering an exciting period of commercial growth and is now looking … will be to turn that research into conversations. You will use a combination of telephone, email and LinkedIn to introduce the business, understand potential customer requirements, qualify opportunities and secure meetings for the sales team. There is a strong emphasis on activity, ownership and results, so this role will ...

+ commission + annual bonus | OTE up to £50,000 The opportunity Our client is a growing UK technology business developing innovative AI and customer engagement solutions for organisations across a range of sectors. The company is entering an exciting period of commercial growth and is now looking … will be to turn that research into conversations. You will use a combination of telephone, email and LinkedIn to introduce the business, understand potential customer requirements, qualify opportunities and secure meetings for the sales team. There is a strong emphasis on activity, ownership and results, so this role will ...

nurtured, and development is supported through clear, structured career paths. Our culture is built on trust, collaboration, curiosity, and a shared commitment to delivering customer success. Whether you're an experienced professional or just starting out, you’ll find the freedom to explore ideas, challenge convention, and shape your … . The role of Techno-Functional D365 CE Consultant Deliver excellence in technical/functional solution delivery based on high level designs aligned to customer requirements Take a key delivery role in project implementations, working with functional consultancy colleagues in Technical solution Design Deliver right first-time technical solutions ...