18 of 18 Customer Engagement Jobs in the West Midlands

Customer Selections and Analytics Consultant Hybrid working Salary up to: £50,000 This is a strong opportunity for a commercially minded analytics professional to combine technical delivery with stakeholder impact. You will play a key role in driving targeted marketing activity and improving campaign performance through data-led insight … working in a highly collaborative environment. The Company They are a well-established organisation with a strong customer focus and a growing investment in data and analytics. Analytics plays a key role in shaping marketing effectiveness, customer engagement, and strategic decision making. The business operates ...

Delivery Manager Location: Digbeth, Birmingham (with potential relocation to the outskirts of Birmingham/surrounding areas in the near future). Frequent travel to customer sites, many in London. Salary: £30,000 - £35,000, dependent on experience Employment Type: Full Time, Permanent Probation: 6 Months This role will … opportunity for a hybrid working arrangement. A full UK driving licence and access to your own vehicle is advantageous due to occasional offsite customer meetings and future office relocation plans. About the Role We are looking for a highly organised and customer-focused Service Delivery Manager to join ...

join their programme on an initial 2-month contract. This role will play a key part in designing, configuring and optimising document generation and customer communication solutions within a Microsoft Dynamics 365 and Power Platform environment. You will work closely with business stakeholders, functional consultants and technical teams … management capabilities. Responsibilities Configure, administer and optimise Document Core Pack (DCP) solutions within Dynamics 365 CE Design and implement automated document generation processes and customer communication workflows Gather and analyse business requirements, translating them into functional solutions Collaborate with stakeholders to improve document lifecycle management and operational efficiency Support ...

Your new company We are working with a reputable organisation seeking to appoint a Customer Experience - Support Representative to join their growing team. This role plays a key part in delivering a high-quality customer journey, acting as a central point of contact and ensuring efficient coordination across … opportunity to work within a fast-paced environment, supporting both customers and internal teams to ensure seamless service delivery. Your new role As a Customer Services Cooridnator your role will involve Customer Engagement & Case Management. Act as the primary point of contact for customers across all stages ...

month fixed term contract This is a newly created, high impact role sitting at the heart of a major customer growth transformation. You will shape how personalisation is designed and delivered across the customer lifecycle, directly supporting a strategic ambition to drive market share growth through data, analytics … martech and AI. The Role You will own the personalisation strategy across the customer lifecycle, operating at the intersection of CRM activation, data science and digital product. Define how customer data is used to deliver personalised experiences at scale Translate behavioural and frequency data into clear segmentation ...

identifying any opportunities for expansion and building long-term partnerships.Your key responsibilities as Account Manager will include: Managing and developing a portfolio of existing customer accounts. Developing and maintaining account plans, pipelines and customer engagement strategies Identifying opportunities for upselling, cross-selling and account growth Managing contract … product adoption Use CRM system (HubSpot) to manage account activity and commercial opportunities The ideal candidate will have experience in a similar account management, customer success, client relationship management, B2B sales or business development role. You will be commercially minded and confident using CRM tools to manage account activity.The ...

your career in a supportive, collaborative and innovative company? Do you enjoy working as part of an enthusiastic, passionate, and collaborative team? Join our Customer Experience Team Today's organisations require a better way to easily manage software across the entire lifecycle. They need to be able to respond … needed, to keep their solutions up to date, and realise the full value of their investments. This is delivered by Softcat's Vendor Customer Success Managers, who are a part of our wider Customer Experience Team. By becoming a member of the Customer Success team, you will ...

recycling services Promote products and services to generate and secure appointments Build and develop relationships with new customers, identifying opportunities for additional sales Encourage customer engagement with the Stone360 app Gather and accurately record customer information and requirements for the Partner Manager Qualify customer needs ahead … meetings Maintain accurate records of activity on the CRM system Work collaboratively with IT Recycling Operations before and after collections Handle customer queries and complaints promptly, ensuring correct escalation where required Contribute ideas and support continuous improvement within the team Follow internal management systems and safety procedures You will ...

recycling services Promote products and services to generate and secure appointments Build and develop relationships with new customers, identifying opportunities for additional sales Encourage customer engagement with the Stone360 app Gather and accurately record customer information and requirements for the Partner Manager Qualify customer needs ahead … meetings Maintain accurate records of activity on the CRM system Work collaboratively with IT Recycling Operations before and after collections Handle customer queries and complaints promptly, ensuring correct escalation where required Contribute ideas and support continuous improvement within the team Follow internal management systems and safety procedures You will ...

Remote (UK-Based Only) As a Senior Data Analyst, you will have genuine influence across multiple teams, shaping how data is used to drive customer growth, retention, and product performance in a highly collaborative environment. THE COMPANY They are a high-growth online gambling and sports betting platform backed … partner with stakeholders across the organisation to turn complex questions into actionable insights. Specifically, you can expect to be involved in the following: Analysing customer behaviour, retention, churn, and lifecycle performance. Partnering with Product, Growth, CRM, Commercial, and Trading team. Translating ambiguous business challenges into structured analytical approaches. Building ...

teams, helping to troubleshoot issues, resolve product queries and contribute to the ongoing improvement of products and services. The role combines technical problem-solving, customer engagement and collaboration with engineering, compliance and product teams. Reporting to the Lead Solutions & Product Support Engineer, you will play a key role … through to completion. Produce and maintain technical documentation, user guides and support bulletins. Support product testing, validation activities and continuous improvement initiatives. Assist with customer and internal technical training. Ensure products and solutions meet relevant standards and technical requirements. About You You will be a proactive and customer ...

/w Salary : Competitive Location : Willenhall (West Midlands)/Remote working Are you passionate about digital commerce and driven by delivering exceptional online customer experiences? We're looking for a proactive and commercially-minded Web & eCommerce Executive to play a key role in shaping and growing our digital presence … aligned to our core B2B sectors, drive B2C sales through optimising digital home delivery solutions. Support website management and digital growth strategies to enhance customer engagement and increase sales. Key knowledge, skills, experience and qualifications required Excellent data manipulation and processing skills Proven experience in web management ...

experiences across a growing online platform. This is a fantastic opportunity to join a fast moving team where you'll have genuine influence over customer journeys, website experience and digital optimisation initiatives. The Opportunity You'll play a key role in improving and evolving web experiences, creating intuitive journeys … that not only look great but also drive performance. Working closely with ecommerce and wider business teams, you'll support projects focused on usability, customer engagement and conversion improvements. Key responsibilities include: * Designing user journeys and web experiences across landing pages, navigation and digital features * Creating wireframes, prototypes ...

seeking an experienced and proactive Project focussed Security Solutions Engineer to deliver a range of network and security focused projects across our clients customer base. This role will suit someone with good exposure to Cisco FirePower and security products who is looking to hone in on a career … project delivery. This is a UK based remote role, offering flexibility while still providing the opportunity to collaborate in person through periodic meetups and customer engagements. PLEASE NOTE YOU MUST E BASED IN THE UK AND HAVE FULL RIGHT TO WORK WITHOUT SPONSORSHIP Key Responsibilities Project & Technical Leadership Lead ...

fault investigation activities throughout the product development lifecycle. Collaborate closely with software, controls, systems, electrical distribution systems (EDS), and mechanical engineering teams. Support customer engagements, concept development activities, technical proposals, and technology roadmap definition, acting as a trusted technical representative. Evaluate emerging technologies, components, and development methodologies to identify ...

fault investigation activities throughout the product development lifecycle. Collaborate closely with software, controls, systems, electrical distribution systems (EDS), and mechanical engineering teams. Support customer engagements, concept development activities, technical proposals, and technology roadmap definition, acting as a trusted technical representative. Evaluate emerging technologies, components, and development methodologies to identify ...

grow, we’re looking for a technically minded Project Manager who thrives in exciting fast-paced environments and enjoys balancing technical expertise with customer engagement. This is a hands on role for someone who is equally comfortable discussing network infrastructure with engineers as they are building trusted relationships with … technical understanding with excellent organisation and communication skills. You’ll be comfortable managing multiple projects at once and confident working across both technical and customer facing environments. You’ll ideally have: Proven experience managing technical or infrastructure projects Experience within CCTV, networking, IoT, access control or related environments ...

secure, resilient and fit for the future. Were looking for a Senior Network & Security Engineer to take a leading technical role supporting a key customer site in Nuneaton . This is a hands-on, customer-facing role for an experienced engineer who enjoys ownership, problem-solving and delivering … escalation point for complex network challenges. About the role This is a second-line and project-focused role , combining technical depth with strong customer engagement. Youll be responsible for troubleshooting and resolving complex network issues, delivering network projects end-to-end, and ensuring the customers environment remains secure, stable ...