1 to 25 of 145 Customer Experience Jobs in the North of England

Would you like to kick start your career in a supportive,collaborativeand innovative company? Do you enjoyworking as part of an enthusiastic, passionate,and collaborative team? Join our Customer Experience Team Today's organisations require a better way to easily manage software across the entire lifecycle. They need to be able to respond to non-stop change as … needed, to keep their solutions up to date, and realise the full value of their investments. This is delivered by Softcat's Vendor Customer Success Managers, who are a part of our wider Customer Experience Team. By becoming a member of the Customer Success team, you will be part of a group who are motivated to … provide customers with the best experience by supporting them through their agreement lifecycles as well as ensuring that they are maximising their cloud investments. Success. The Softcat Way. There's a uniqueness to Softcat what we do, how we do it and why we do it. That's because we help customers to use technology to succeed, by putting More ❯

Job Title: Customer Journey Manager (Business Analyst) Location: Chester (Onsite 2 Days per Week) Hours: Full Time Salary: £75,000 - £80,000 Annually + 5% Bonus About Us: Join an innovative organisation in the Consumer Finance sector, where we prioritise seamless customer and colleague experiences across our cards and loans products. Our Chester-based Credit Cards Lab is … looking for a dynamic Customer Journey Manager to help us elevate our customer interactions and create exceptional journeys. About the Role: As a Customer Journey Manager, you will be at the heart of product development. You'll assist the Product Owner and the broader team in understanding and orchestrating customer journeys, with a focus on technology … integration and cross-functional collaboration. Your main goal? To ensure our customers' needs are always prioritised. Key Responsibilities: Customer Experience Optimisation: Understand and enhance the end-to-end customer experience, making sure it's effective and user-friendly. Collaborative Insight: Work closely with Product, Engineering, and third-party teams to ensure that our journey design meets More ❯

Customer Service Account Manager Manchester City Centre £25,000 We are expanding our Customer Service team due to continued growth. Working with the Onboarding team you will be an Account Manager for new Businesses to the Service! Acting as a first point of contact for your allocated clients, this is not your normal high volume, inbound customer … technical questions they may have for the first 30 days of their contract. You will be keeping in regular contact via inbound, outbound and Teams providing a world class experience for our business owners. This a very varied, fast paced role within a small, friendly, supportive team! Main Responsibilities Provide an excellent customer service to our new and … migrate from HRonline Ensure all Service Level Agreements are adhered to at all times Meet and exceed all Key Performance Indicators Contribute to team targets, paying particular attention to customer experience and feedback Skills and Experience Customer service experience is essential The ideal candidate will have experience of working in an out-bound, telephone More ❯

of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and … Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com About the Team The Customer Engagement team acts as a centre of excellence for the LexisNexis® RiskNarrative® product, responsible for delivering Strategic Engagement Services to customers throughout their lifecycle. RiskNarrative brings powerful automation under total control, uniting fraud detection, financial crime prevention, compliance … and risk management across the entire customer lifecycle for our customers. About the Role You will support the ongoing management and optimisation of existing customers of RiskNarrative. You will be responsible for the coordination and delivery of technical and operational activity. This involves working cross functionally with Sales, Product Management, Software Engineering, Professional Services and Support. Responsibilities: Delivering an More ❯

of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and … Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com About the Team The Customer Engagement team acts as a centre of excellence for the LexisNexis® RiskNarrative® product, responsible for delivering Strategic Engagement Services to customers throughout their lifecycle. RiskNarrative brings powerful automation under total control, uniting fraud detection, financial crime prevention, compliance … and risk management across the entire customer lifecycle for our customers. About the Role You will support the ongoing management and optimisation of existing customers of RiskNarrative. You will be responsible for the coordination and delivery of technical and operational activity. This involves working cross functionally with Sales, Product Management, Software Engineering, Professional Services and Support. Responsibilities: Delivering an More ❯

be working with our client, an Award winning, global professional services provider based in Manchester city Centre. Due to expansion within the team, they are looking for an experienced customer service Agent to support the Onboarding Account Managers in dealing with new clients to the business. You will be answering queries and helping them to navigate the software and … This is a varied and fast paced role, so if you are up for the challenge, apply today and we'll be in touch! Main Responsibilities Provide an excellent customer service and software support to our new and existing BrightHR clients Carry out pro-active calls to arrange on-board appointments with an on-boarding specialist Use software including … relevant CRM system Ensure all Service Level Agreements are adhered to at all times Meet and exceed all Key Performance Indicators Contribute to team targets, paying particular attention to customer experience and feedback Skills and Experience Customer service experience is essential The ideal candidate will have experience of working in an out-bound, telephone More ❯

be working with our client, an Award winning, global professional services provider based in Manchester city Centre. Due to expansion within the team, they are looking for an experienced customer service Agent to support the Onboarding Account Managers in dealing with new clients to the business. You will be answering queries and helping them to navigate the software and … This is a varied and fast paced role, so if you are up for the challenge, apply today and we'll be in touch! Main Responsibilities Provide an excellent customer service and software support to our new and existing BrightHR clients Carry out pro-active calls to arrange on-board appointments with an on-boarding specialist Use software including … relevant CRM system Ensure all Service Level Agreements are adhered to at all times Meet and exceed all Key Performance Indicators Contribute to team targets, paying particular attention to customer experience and feedback Skills and Experience Customer service experience is essential The ideal candidate will have experience of working in an out-bound, telephone More ❯

We are looking for a proactive and experienced Customer Service Team Manager to lead our dynamic support team within the insurance sector. This role is pivotal in ensuring customer satisfaction, operational efficiency, and continuous improvement through data-driven decision-making. As Customer Service Team Manager , you will use data to optimise workflows and implement best practices to … deliver exceptional service across multiple channels, including live chat and email ticketing systems. You will have strong leadership skills, a passion for delivering outstanding customer experiences, and proven experience in managing teams within a customer service environment. Key Responsibilities: Lead, coach, and inspire the customer service team to consistently achieve performance targets. Monitor and analyse data … to improve workflows, customer satisfaction, and operational efficiency. Oversee daily operations, ensuring smooth handling of customer queries via live chat, email, and other channels. Implement and maintain best practices across all customer service functions. Collaborate with other departments to enhance customer experience and resolve complex issues. Drive continuous improvement initiatives and staff development. About You More ❯

experienced Ecommerce Manager to drive growth across their digital platforms. The Ecommerce Manager will be responsible for overseeing all aspects of trading across 3 brand sites, delivering an excellent customer experience to creating a trading plan for key promotional periods. You will work closely with various departments, including the Marketing team to plan and execute commercial campaigns across … across the digital platforms. Key Responsibilities: Own and Optimise Websites: Take full ownership of brand website, focusing on sales growth. Conduct regular analyses and reviews of the on-site customer journey to create optimisations that maximise conversions. Develop growth strategies: Plan and manage the ecommerce growth strategy to optimise both top line sales and profitability. Forecasting: Pull together full … with marketing team to feedback on campaign performance and how they can be optimised for digital channels. Manage 1 direct report What We’re Looking For: Ideally 4+ years’ experience managing websites, Shopify experience is desirable but not essential. Experience of working in a similar Ecommerce Manager role preferably within an online retail/consumer product capacity More ❯

a key role that sits within the Hiscox UK Retail IT team and is focused on delivering value across a designated value stream by aligning products and solutions to customer and stakeholder needs. As the key interface between the business, technology, and customer experience, you will be responsible for translating strategic objectives into actionable product/service … the business in line with the overarching strategy. The Product Owner is empowered to make decisions around priority, scope and requirements driving stakeholder engagement, ensuring they are clear on customer needs ensuring a continuous flow of value from the team. What you'll be doing: Develop and maintain a clear product vision aligned with the strategic goals of the … value stream. Translate customer and stakeholder needs into a compelling product roadmap that delivers measurable outcomes. Stakeholder Collaboration: Engage with business stakeholders, customers, and technical teams to understand requirements and priorities. Act as the primary point of contact for the product/service within the value stream, facilitating clear communication between all parties. Supporting formal performance reviews, celebrating hard More ❯

Salary sacrifice; pension scheme, cycle to work scheme and electric car leasing scheme Key Responsibilities of an Internal Sales Advisor: Supporting a wide range of customers, delivering an exceptional customer experience Maintaining complete and up-to-date records of all current contracts and customer information Identifying and generating opportunities to drive revenue for the business including white … space opportunities, cross-sell and up-sell within designated accounts Engage in regular contact with assigned accounts to foster strong customer relationships and keep key customers informed on new product releases Serve as the primary liaison for vendor relationships on behalf of assigned customers Support the Account Manager with customer related quoting, order processing, billing and invoicing enquiries … Key Skills and Experiences of an Internal Sales Advisor: Experience working in sales or sales support required Experience with CRM system, sales operations and database management High attention to detail ensuring accuracy in data and processes Excellent customer-facing skills to deliver a professional and polite service Ability to organise and prioritise workload effectively to meet agreed More ❯

Salary sacrifice; pension scheme, cycle to work scheme and electric car leasing scheme Key Responsibilities of an Internal Sales Advisor: Supporting a wide range of customers, delivering an exceptional customer experience Maintaining complete and up-to-date records of all current contracts and customer information Identifying and generating opportunities to drive revenue for the business including white … space opportunities, cross-sell and up-sell within designated accounts Engage in regular contact with assigned accounts to foster strong customer relationships and keep key customers informed on new product releases Serve as the primary liaison for vendor relationships on behalf of assigned customers Support the Account Manager with customer related quoting, order processing, billing and invoicing enquiries … Key Skills and Experiences of an Internal Sales Advisor: Experience working in sales or sales support required Experience with CRM system, sales operations and database management High attention to detail ensuring accuracy in data and processes Excellent customer-facing skills to deliver a professional and polite service Ability to organise and prioritise workload effectively to meet agreed More ❯

Customer Success Manager Key Highlights: Job Title: Customer Success Manager Location: Gateshead , 3 days per week in the office, hybrid working Reporting to: Head of Customer Success About Us ️ SaleCycle powers campaigns for some of the world's most recognisable brands. We help 500+ enterprise-level clients worldwide to optimise their online conversions through traffic retention and … Build and maintain strong, long-lasting client relationships by serving as their primary point of contact. Understand client goals, challenges, and business needs to provide tailored solutions and ensure customer satisfaction. Regularly engage with clients to gather feedback, assess satisfaction, and identify opportunities for improvement. Communication Skills: Serve as the liaison between clients and internal teams, ensuring clear, transparent … clients through setup, configuration, testing and launch. Ensure clients are set up for success by establishing clear expectations and timelines during the onboarding phase. Required Qualifications: 2+ years of experience in Account Management, Client Success, or a similar customer-facing role. Proven track record of managing client relationships and driving account growth and retention. Strong communication, negotiation, and More ❯

Customer Insight Analyst Location: Rochdale (Hybrid) Permanent, 36.25 hours per week £42,668 + benefits package Are you passionate about using data to enhance customer experiences? Our client is seeking a dynamic and analytical Customer Insight Analyst to join their innovative Data and Insight team! This is a fantastic opportunity to make a real impact by transforming … customer feedback into actionable insights that drive service improvements and elevate customer satisfaction. Key Responsibilities: Design & Implement Surveys: Lead the creation of customer insight surveys (satisfaction, perception, and transactional) that are statistically robust and aligned with industry regulations. Data Integrity Monitoring: Ensure survey performance and data quality while continuously seeking improvement opportunities. Feedback Analysis: Dive deep into … For: Technical Skills: - Strong proficiency in data analysis and advanced analytical skills using analytical tools.- Excellent SQL skills for managing and querying large datasets.- Familiarity with survey platforms like CX Feedback or Survey Monkey.- Experience in text analytics and sentiment analysis. Personal Attributes: - Exceptional stakeholder engagement and communication skills, especially with senior managers and Board members.- A curious mindset More ❯

and relentlessly pursue our goals. We like to be bold, break new ground, and we never stop learning. But most importantly, we are on this journey together. As a Customer Support Specialist, you'll be the first point of contact for our customers and you'll be helping solve any queries and help troubleshoot any problems. Put simply, our … Customer Support Specialists are the digital face of Kroo! We believe our people and culture are what makes Kroo different, so we're keen to promote people development within the company so you'll also get the chance to broaden your skill-set and experience. We work in cross-functional collaborative teams, so you'll also work alongside our … product teams and developers to improve the customer experience on a day-to-day basis as well as the wider organisation. The Kroo is growing and we'd love to hear from you if you're interested in joining us in our journey. Here's what you will be doing: Provide and maintain exceptionally high levels of customer More ❯

and investment. We've recently onboarded a new partner Appraisd, who are committed to providing the best performance management platform to our clients. We are now looking for a Customer Success Manager to be based out of Warrington three days per week, with two days working from home. You'll travel to Appraisd offices in Central London once every … two weeks as part of your role. As Customer Success Manager, you'll initially be focussed on the Appraisd product offering whilst also supporting the Talos360 Customer Success team. You'll play a crucial role in creating long-lasting relationships with our clients. You will serve as a trusted advisor, ensuring clients are maximising the value of our … platform, achieving their desired outcomes, and securing renewals and expansion opportunities. You'll work closely with Sales, Product, and other internal teams to provide an exceptional customer experience, drive product adoption, and identify opportunities for upsells and growth. Customer Success Manager - Key Responsibilities - Lead the onboarding process for new clients, ensuring smooth setup and utilisation of Appraisd More ❯

diverse peers. Our work environment encourages knowledge sharing, fosters exploration, and cherishes creative ideas. Combined, these guide us towards a shared vision in which brands around the world exceed customer expectations through the adoption of responsible marketing practices. The Product: Dotdigital is an all-in-one customer experience and data platform (CXDP) that empowers marketing teams to … exceed customer expectations with highly personalized cross-channel journeys. With Dotdigital, marketers can seamlessly unify, enrich, and segment customer data. Breaking down data silos, Dotdigital streamlines decision-making and paves the way for marketing creativity that delivers customer engagement at scale. With powerful AI capabilities, Dotdigital makes it easy to automate deeply personalized experiences across web, email … more. About the Role We are looking for applicants with an interest in SaaS sales (e.g., Email Service Providers, eCommerce platforms, System Integrators, CRM, etc.). Although no prior experience is required, we are open to recent University graduates holding a Marketing or eCommerce degree. Candidates with passion and drive to learn and embody our ethos are encouraged to More ❯

Role : Business Analyst Rate : £500 per day IR35 : Outside (TBC) Location : Greater Manchester Working Practice : Largely on-site with customers Length : 3 Months Our customer has recently completed the procurement of a new Single Customer View (SCV) data platform and are seeking a Data Business Analyst who can bridge the gap between business operations, department stakeholders and the … digital technical team. The customer wish to utilize the data once migrated, align usage and data selection to business goals and be guided on actionable tactics that will quickly realise the value of the data. Data is collected across a number of channels, and when unified through the new platform, is expected to allow the customer to improve … customer experience through more personalised and proactive communications, enhance operational efficiency, support targeted marketing campaigns, and strengthen reporting and insight capabilities for data-driven decision making. The successful consultant will engage across departments (Marketing, Commercial, Operations, Customer, Engineering, Finance, HR) to capture requirements and build a view. The desired output from the Data Business Analyst is to More ❯

Role : Business Analyst Rate : £500 per day IR35 : Outside (TBC) Location : Greater Manchester Working Practice : Largely on-site with customers Length : 3 Months Our customer has recently completed the procurement of a new Single Customer View (SCV) data platform and are seeking a Data Business Analyst who can bridge the gap between business operations, department stakeholders and the … digital technical team. The customer wish to utilize the data once migrated, align usage and data selection to business goals and be guided on actionable tactics that will quickly realise the value of the data. Data is collected across a number of channels, and when unified through the new platform, is expected to allow the customer to improve … customer experience through more personalised and proactive communications, enhance operational efficiency, support targeted marketing campaigns, and strengthen reporting and insight capabilities for data-driven decision making. The successful consultant will engage across departments (Marketing, Commercial, Operations, Customer, Engineering, Finance, HR) to capture requirements and build a view. The desired output from the Data Business Analyst is to More ❯

and fast-growing IT team. Situated on the outskirts of Scarborough, this role offers the opportunity to work with a passionate team to develop and maintain the company's customer-facing eCommerce apps. Key Responsibilities: Support, coach, and develop the app team to maintain best practice standards Own the day-to-day development of the front-facing elements of … the company's native apps Continually improve the shopping experience for a wide variety of users globally Gatekeep the versions and change history to ensure timely deployment of tested updates and features Adopt best practices for designing retail eCommerce apps Job Requirements: Proficiency in Android app development, with experience in Kotlin and/or Swift An eye for … design and attention to detail with a focus on enhancing customer experience Experience in a similar app development role or a readiness for career progression Strong self-organisation and time management skills Personal Attributes: Strong interpersonal skills for building internal and external relationships Passionate about web design, consistency, and detail Ability to react positively and quickly to More ❯

Internal Technical Sales Engineer Industrial Electrical Control & Automation Negotiable Salary Package, Pension, and other benefits. Our Client has a requirement for an Internal Sales Engineer with experience in Electrical control and automation to provide sales and technical support to the external customer base, whilst developing and maintaining customer relationships and promoting products and services to maximise sales … be in a similar role as an internal sales engineer, technical support engineer, an electrical engineer looking to move into a commercial environment with the ability to illustrate good customer and administrative skills, or a graduate engineer with customer experience in a sales environment looking to develop their career in technical sales. Knowledge and Experience GCSE … Maths and English (or equivalent) None mandatory but relevant knowledge and experience must be demonstrated or possibly ONC/HNC in Electrical engineering (or other electrical engineering qualification) Good working knowledge of Microsoft Office and data entry systems Full clean driving licence Experience in similar sales/customer service environment. Experience with an electrical engineering role More ❯

week (4 x 9-hour shifts) Salary: £30,000.00 per year Join a Fast-Growing, Innovative Finance Company Are you all about tech, problem-solving, and delivering next-level customer experiences? Do you want to be part of a company that’s shaking up the finance industry? If so, this is your chance! At Propel Finance , we’ve been … with a forward-thinking team, and grow your career in an environment where your ideas matter . Tech-Driven Work – Help businesses access finance through innovative digital solutions. Engaging Customer Experience – Be the face (and voice) of our brand, ensuring seamless journeys. Career Growth – We don’t just hire talent, we develop it! What You’ll Be Doing … As a Service Executive , you’ll: Chat with customers and partners, guiding them through online applications. Handle customer queries like a pro across multiple communication channels. Keep things running smoothly by maintaining accurate records. Problem-solve, adapt, and stay ahead in a fast-paced environment. Work with different teams to ensure an A+ customer experience . What More ❯

week (4 x 9-hour shifts) Salary: £30,000.00 per year Join a Fast-Growing, Innovative Finance Company Are you all about tech, problem-solving, and delivering next-level customer experiences? Do you want to be part of a company that’s shaking up the finance industry? If so, this is your chance! At Propel Finance , we’ve been … with a forward-thinking team, and grow your career in an environment where your ideas matter . Tech-Driven Work – Help businesses access finance through innovative digital solutions. Engaging Customer Experience – Be the face (and voice) of our brand, ensuring seamless journeys. Career Growth – We don’t just hire talent, we develop it! What You’ll Be Doing … As a Service Executive , you’ll: Chat with customers and partners, guiding them through online applications. Handle customer queries like a pro across multiple communication channels. Keep things running smoothly by maintaining accurate records. Problem-solve, adapt, and stay ahead in a fast-paced environment. Work with different teams to ensure an A+ customer experience . What More ❯

week (4 x 9-hour shifts) Salary: £30,000.00 per year Join a Fast-Growing, Innovative Finance Company Are you all about tech, problem-solving, and delivering next-level customer experiences? Do you want to be part of a company that’s shaking up the finance industry? If so, this is your chance! At Propel Finance , we’ve been … with a forward-thinking team, and grow your career in an environment where your ideas matter . Tech-Driven Work – Help businesses access finance through innovative digital solutions. Engaging Customer Experience – Be the face (and voice) of our brand, ensuring seamless journeys. Career Growth – We don’t just hire talent, we develop it! What You’ll Be Doing … As a Service Executive , you’ll: Chat with customers and partners, guiding them through online applications. Handle customer queries like a pro across multiple communication channels. Keep things running smoothly by maintaining accurate records. Problem-solve, adapt, and stay ahead in a fast-paced environment. Work with different teams to ensure an A+ customer experience . What More ❯

Job Title: IT Support Technician - Tech Bar (Onsite) Location: Macclesfield, UK Overview We are seeking a proactive and customer-focused IT Support Technician to join our onsite Tech Bar team. This role will provide face-to-face technical assistance to end users, ensuring a high standard of service and effective resolution of technical issues. You will act as the … first point of contact for walk-in and floor-walking support, maintaining a strong focus on customer experience. Key Responsibilities Deliver high-quality, face-to-face technical support to end users via the Tech Bar and floor walking. Maintain a customer-first approach, ensuring users are informed throughout the support process. Collaborate with IT support teams to escalate … antivirus software management in an enterprise environment. Maintain accurate asset inventory records and support asset management processes. Use ServiceNow for ticket logging, tracking, and resolution (desirable). Essential Skills & Experience Proven experience providing in-person technical support in a customer-focused environment. Excellent communication skills, with the ability to explain technical issues in simple terms. Strong knowledge More ❯