1 to 25 of 121 Customer Experience Jobs in the North of England

/Senior Manager, you’ll bring consulting or relevant industry experience. You will bring deep knowledge of the GB retail energy market, gained through experience working for or with energy retail suppliers and/or code managers. You will have insights, relationships and experience of the organisations … mentoring junior colleagues. Experience delivering a range of technology-driven Energy Retail transformation programmes, your experience should cover: Customer Experience (CX) Strategy: Designing and implementing CX strategies that enhance customer engagement, improve satisfaction, and align with business objectives. CX Platforms & Associated Technologies: Expertise ...

inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Customer Engagements play a key role in delivering consistent and premium customer experience across Aristocrat’s CXS portfolio. This role focuses on strengthening relationships … with venues, improving customer satisfaction, reducing escalations, and supporting the adoption of Aristocrat’s key products through proactive engagement and structured communication. Working closely with the Customer Engagement Manager, this position partners with internal teams across Sales, Operations, and Product to ensure our customers are supported, heard ...

Customer Success Manager Adele Carr Recruitment is delighted to be partnering with a forward-thinking organisation to recruit a Customer Success Manager. This is an exciting opportunity to join a growing business where you will play a key role in building strong partner relationships and ensuring customers gain … very flexible working model where a minimum of 1 day onsite work is required near Chester. This role sits at the heart of the customer experience, managing relationships with partners including law firms, estate agents, lenders and suppliers, helping them successfully onboard, adopt new features, and maximise long ...

Customer Analytics Manager £45,000-£55,000 Lancashire The Company A customer-centric UK retail brand with a strong digital and multi-channel presence is seeking a Customer Analytics Manager! This business is known for its people-first culture and long-term commitment to customer experience, and they continue to invest heavily their in data, CRO, and CRM capability to support growth and personalisation The Role As Customer Analytics Manager, you'll sit within the CRO & Data team, working closely with CRM, Marketing, Trading, and Tech teams to ensure customer data is accurate ...

Customer Service Specialist Manchester City Centre 25,000 Portfolio are proud to represent our client, a global Software business in their search for an Account Manager. They are expanding the Customer Service team due to continued growth. Working with the Engagement and Activation team you will … Businesses to the Service! Acting as a first point of contact for your allocated clients, this is not your normal high volume, inbound customer service role. You will be responsible for onboarding the client, dealing with any issues, general queries and technical questions they may have for the first ...

strategically important to Michelin Connected Fleet ’s growth plans. The team serves 2 priorities - Nurture, retain and cross/up sell into the existing customer base Win new customers The team currently operates a hybrid sales role. WHAT WILL I BE DOING: ACCOUNT MANAGEMENT Build long term, successful … sustainable relationships with our existing customer base Overall accountability for the customer’s Masternaut experience. Engage with Michelin Connected Fleet's stakeholders, where appropriate, to optimise this customer experience Lead all commercial aspects of the account including commercial queries through to contract negotiation to secure renewal ...

Role Claranet’s Strategic Customer Success Managers (SCSM) are responsible for the larger strategic customer relationships of Claranet’s customer base. Strategic Customer Success Managers own the customer experience ensuring the efficient and effective provision of these services to meet their assigned customer’s needs. SCSM’s lead and build strong partnerships with their customers and are able to proactively drive forward customer improvement across all aspects of the customer relationship, engagements, and contract obligations. They will be acutely aware of the P & L for the customers being managed ...

Customer Success Manager Manchester, Leeds or Slough (Hybrid 2 days a week in office) Competitive + Commission 12 month fixed term contract We are looking for an experienced Customer Success Manager to join IRIS Software Group, supporting our market-leading accountancy software portfolio for a 12 month fixed … trusted advisor to our key customers and strategic service partners, helping them maximise value from their IRIS solutions throughout the entire customer lifecycle. You will play a critical role in onboarding, adoption, retention, and growth, ensuring our customers achieve meaningful outcomes and long-term success. Working within the Customer ...

consultancy known for delivering exceptional products and services through technology. We work closely with organisations to help them accelerate value delivery and create outstanding customer experiences. Our purpose is simple: to empower organisations to make a real difference for people, society, and the planet through technology that’s efficient … value realisation. Establishing measurable performance indicators and continuously evaluating portfolio health to inform strategic adjustments. Championing Agile values and principles, promoting transparency, collaboration, customer focus, and iterative delivery to achieve sustainable, high‐performing outcomes. Mentoring and developing delivery professionals, building capability and succession within the practice. Desirable 7+ years ...

Booking.com currently employs approximately 13,000 employees in 140 offices in 70 countries worldwide. With a mission to make it easier for everyone to experience the world, Booking.com invests in digital technology that helps take the friction out of travel. Booking.com connects travelers with the world's largest selection … over 4,500 destinations, book curated attractions and experiences in over 2,300 cities and reserve rental cars in over 140 countries. Via the customer experience team, customers can reach Booking.com 24/7 for assistance and support in over 44 languages, any time ...

summary The Customer Experience (CX) team delivers the analytical capability across Digital Citizen and provides insights, strategic thinking and value assessment on the future direction of our national digital channels. Our mission is to articulate and evidence the citizen experience across the national digital channels and their … undertakes value assessments to build a strong evidence base. We use this to inform strategic direction, develop future propositions, set out the target experience and what our offer is to people. We use mixed methods approaches, drawing on social, user and market research and combining insights from different disciplines ...

Title Account Director (Strategic Customers) Reports to Strategic Customer Growth Lead Location/work pattern Hybrid working pattern including regular trips to the Manchester office (full week for initial training then up to twice per month) 9.00 – 5.30 Mon-Fri Salary Negotiable What we do Vypr is a Manchester … company backed by Private Equity and Venture Capital. Our cutting-edge product intelligence platform delivers dependable consumer data, empowering manufacturers and retailers to understand customer preferences and streamline the development process, resulting in superior products brought to market more quickly. As a rapidly scaling business with ambitious growth targets ...

Title Account Director (Strategic Customers) Reports to Strategic Customer Growth Lead Location/work pattern Hybrid working pattern including regular trips to the Manchester office (full week for initial training then up to twice per month) 9.00 – 5.30 Mon-Fri Salary Negotiable What we do Vypr is a Manchester … company backed by Private Equity and Venture Capital. Our cutting-edge product intelligence platform delivers dependable consumer data, empowering manufacturers and retailers to understand customer preferences and streamline the development process, resulting in superior products brought to market more quickly. As a rapidly scaling business with ambitious growth targets ...

Customer Analytics Manager £70,000 - £90,000 + bonus Hybrid - Manchester (2 days per week) This is a senior leadership role for someone who wants to shape how customer insight is embedded across an organisation. You will sit at the centre of strategy, analytics and transformation, building … working that enable high impact, decision ready insight at scale. The Company They are a large, complex organisation with a strong focus on customer experience and data driven decision making. Customer insight sits at the heart of their transformation agenda, supporting senior leaders to act with confidence. ...

Lead Customer Insights Analyst £70,000 - £90,000 + bonus Hybrid - Manchester (2 days per week) This is a senior leadership role for someone who wants to shape how customer insight is embedded across an organisation. You will sit at the centre of strategy, analytics and transformation, building … working that enable high impact, decision ready insight at scale. The Company They are a large, complex organisation with a strong focus on customer experience and data driven decision making. Customer insight sits at the heart of their transformation agenda, supporting senior leaders to act with confidence. ...

programme that drives audience engagement, acquisition, and retention. This role is ideal for someone with a strong background in campaign management and hands-on experience with Adobe Campaign, who is excited by the opportunity to evolve into Adobe Journey Optimizer. With a solid foundation in Campaign Management, you will … play a key role in building, executing, and optimising CRM campaigns, ensuring best practice and an exceptional customer experience throughout. Working closely with our Publishing teams, this role offers a unique opportunity to directly influence audience growth and extend the reach of our content across multiple channels. ...

Business Development Manager Are you a motivated by targets, possess excellent customer facing skills and want to build an exciting sales career in a leading technology business? Red Recruitment is recruiting a Business Development Manager to join a telecoms and technology company who are recognised as a leader … electric car leasing scheme Progression Opportunities Key Responsibilities of a Business Development Manager: Supporting a wide range of existing customers, delivering an exceptional customer experience Outbound calling existing customers to book them into a technology review Maintaining complete and up-to-date records of all current contracts ...

prior to the specified closing date. Please apply as soon as possible if interested. About the role Youll be a key member of our Customer Analytics team, using rich data from both digital and physical touchpoints to shape how we engage, retain and reward our customers. This … confident voice in the business - translating complex data into clear, commercial insight that drives real impact. Youll work closely with CRM, Marketing and Customer teams, helping to deliver more personalised and profitable customer experiences. Youll also take on a leadership element, guiding analytical direction, influencing stakeholders ...

Role As an Account Manager in the Corporate Accounts team, you will be responsible for the overall growth of revenue from existing customer accounts. You will be required to drive cross-selling and up-selling activity within the portfolio, whilst minimising revenue churn across all accounts under your management. … Responsibilities Drive revenue growth across accounts under management through cross-selling of the portfolio Reduce revenue churn in accounts under management Operate with a CX first mindset, putting customer outcomes at the heart of how you operate Work closely with the Head of Corporate Accounts and Sales Engineering ...

member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Lead Service Designer – Product & Experience Location: London (Hybrid) | Practice Area : Product & Experience | Type: Permanent Design with impact. Lead with empathy. Transform experiences. The Role Capco is looking … optimisation Hands-on AI experience, including delivery on ML/AI client engagements and the use of AI (e.g. genAI, design AI tools, CX metrics and analytics) to accelerate insight generation, design iteration, and journey optimisation Excellent storytelling, research, and communication skills Attention to detail, with the ability ...

Director of Customer Success Strategic and commercially minded Customer Success leader who has built and scaled high-performing SaaS teams across EMEA. Led leaders, partnered closely with Sales and Product, and know how to turn strong customer outcomes into long-term value, retention, and sustainable business impact … Stakeholder and boardroom discussing forecasts and expansion strategy as you are refine a playbook or support a complex enterprise customer conversation, Leadership style grounded in data, commercial judgement, and genuine customer empathy., Challenging the status quo, thinking long-term, and operating effectively in fast-moving, matrixed environments. Customer ...

Product Manager - Payments Experience Were hiring exceptional Product Managersto help shape the future of our digital customer journey. One role will have astrong marketing and engagement focus, while the other will centre onpayments and transactional experiences. Both roles will work at the heart of our product strategy, partnering … with cross-functional teams to build exceptional in-app experiences, optimise customer journeys, and drive long-term value. Were hiring two Product Managers, responsible for driving customer retention by deepening user engagement, increasing lifetime value, and reducing churn, building on the momentum of strong customer acquisition ...

Sales Technical Design Architect (TDA) is accountable for translating customer business goals into robust, scalable and supportable technical designs across the full opportunity and delivery lifecycle. Acting as Elite Group’s technical authority, the TDA owns the Design lifecycle, validates solution feasibility, and ensures platforms are delivered … closely with Sales, Delivery, Support, suppliers and most importantly customers. Engaging directly in requirements workshops and technical discussions to shape solutions that translate to customer focused outcomes. The TDA supports core platform builds, governs design changes, mentors engineering teams, and acts as a senior escalation point. Through strong design ...

currently recruiting for a newly-created Head of Data Analytics & Insights position on behalf of a dynamic and customer-focused Claims Management company based in Central Liverpool. The role holder will be responsible for owning and continuously evolving the organisations data and analytics capability, ensuring that data is actively … plays a critical part in enabling the business to reduce claim handling times, improve settlement accuracy, control costs, identify risk and fraud, and enhance customer experience, while ensuring insight-led decisions are embedded across all operational and strategic functions. The Head of Data Analytics & Insights will manage ...

claims are delivered today and how they'll work tomorrow. If you're passionate about modernising complex environments, influencing senior partners and improving customer outcomes through smart technology, this is your opportunity to make a genuine, visible difference. The opportunity: As our Claims Digital & Technology Lead … role offers the chance to: Lead meaningful digital change in a respected, specialist insurer Influence strategy at leadership level Deliver improvements that directly impact customer experience, efficiency and performance Be at the forefront of innovation within claims We offer hybrid working, a competitive salary, generous bonus ...