1 to 25 of 380 Customer Experience Jobs in the North of England

models that underpin ILaaS, including personalised support pathways, predictive service models using AI and analytics, and integrated response solutions, Develop and deliver a comprehensive CX strategy that enhances customer satisfaction, drives retention, supports commercial growth, and underpins new recurring revenue models, Embed Voice of Customer (VoC) and customer feedback loops into all aspects of service development, operational improvement, and innovation initiatives, Establish, monitor, and continually improve CX and Response KPIs including NPS, service responsiveness, resolution times, customer effort, and operational SLAs, Act as the executive lead for customer escalations, complaints, and complex service challenges, ensuring … VoC) practices, customer journey analytics, and continuous improvement methodologies (e.g., Lean, Six Sigma, Service Excellence frameworks), Commercial acumen with an ability to connect CX outcomes to commercial performance (e.g., retention, lifetime value, upsell opportunities), Experience of operating in regulated, safety-critical, or safeguarding-sensitive sectors, Inspirational leadership skills More ❯

Senior Customer Experience Manager, EU AMZL Concessions DESCRIPTION Please note: This position can be based in any of the following corporate offices: MAN11 Manchester, MAD15 Madrid, LHR35 London, LIN11 Milan, MUC11 Munich or CDG10 Paris Are you passionate about improving the customer experience? Do you strive … manage large-scale programs that improve the customer experience and find ways to positively surprise our customers with our services. As Senior CX Manager, you will be responsible for developing and implementing programs that improve both customer experience and efficiency by process improvements. Achieving such aspirational … monthly action plans to deliver programs as per roadmap. Data Analysis: Identify and analyse data to isolate issues, develop solutions and prioritize opportunities for CX improvements. BASIC QUALIFICATIONS Bachelor's Degree Experience managing complex, cross-functional projects Demonstrated experience developing and implementing operational processes that improved customer More ❯

Senior Customer Experience Manager, EU AMZL Concessions Job ID: Amazon UK Services Ltd. Please note: This position can be based in any of the following corporate offices: MAN11 Manchester, MAD15 Madrid, LHR35 London, LIN11 Milan, MUC11 Munich or CDG10 Paris Are you passionate about improving the customer … manage large-scale programs that improve the customer experience and find ways to positively surprise our customers with our services. As Senior CX Manager, you will be responsible for developing and implementing programs that improve both customer experience and efficiency by process improvements. Achieving such aspirational … weekly and monthly action plans to deliver programs as per roadmap. • Identify and analyse data to isolate issues, develop solutions and prioritize opportunities for CX improvements. BASIC QUALIFICATIONS • Bachelor's Degree • Experience managing complex, cross-functional projects • Demonstrated experience developing and implementing operational processes that improved customer More ❯

Join Travel Counsellors as our Head of Customer Experience and lead the charge in transforming our websites and apps into high-performing, user-centric platforms. This hands-on role is pivotal in driving engagement, conversions, and commercial impact through best-in-class digital experiences. About the Role As … Head of Customer Experience, you'll shape and execute strategies across UX, SEO, CRO, analytics, personalisation, and international site optimisation - balancing innovation with data-driven decision-making. Working closely with the Product, Tech, and Marketing teams, you'll ensure every digital touchpoint aligns with our commercial goals and … incentives 3x salary death in service benefit Pension scheme Private Medical Insurance or Healthcare Cash Plan Free breakfast and beverages Essential Skills Proven digital experience in UX, CRO, SEO, analytics, & innovation Skilled in GA4, GTM, A/B testing, and attribution modelling Agile mindset and hands-on execution style More ❯

Ready to head up Moorepay's product marketing team? Want to put your spin on our positioning, messaging, and product direction? We need a customer-obsessed product marketer to manage our team - owning customer insights, nailing messaging, and paving the way for a customer-focused product. If … ll manage the product marketing engine from head to toe in a comprehensive 360 role. From sales enablement and competitive intel, to GTM and customer insights, this role touches every area of the function. You'll be working closely with our tight-knit marketing team, including acquisition gurus, our … marketing goals. Develop insights about Moorepay, it's products, and it's customers that impact business decisions. Own our ICP profile, qualitative updates, and customer/prospect research. Lead customer forums, advocacy, and advisory boards. Customer-focused Lead and create an organisation-wide customer orientation and More ❯

where you are empowered to succeed. We look forward to having you join our journey and seeing how far we can go, together! The Customer Success Manager at Conferma is responsible for: The Customer Success Manager (CSM) at Conferma is responsible for ensuring customers achieve their desired outcomes … while using Conferma products & services. Representing the customer voice internally is an integral part of the role clearly demonstrating our Customer Obsessed Values. The CSM will act as a trusted advisor, guiding customers through their journey, working alongside the Customer Success Team providing support, and driving customer satisfaction and retention. Dedicated Portfolio Management: Oversee a portfolio of customer accounts, ensuring each customer receives personalised attention and support. Monitor the health of customer accounts, identify risks, and implement strategies to mitigate them. Develop and execute account plans to drive customer success and growth. More ❯

encourages knowledge sharing, fosters exploration, and cherishes creative ideas. Combined, these guide us towards a shared vision in which brands around the world exceed customer expectations through the adoption of responsible marketing practices. The Product: Dotdigital is an all-in-one customer experience and data platform (CXDP … that empowers marketing teams to exceed customer expectations with highly personalized cross-channel journeys. With Dotdigital, marketers can seamlessly unify, enrich, and segment customer data. Breaking down data silos, Dotdigital streamlines decision-making and paves the way for marketing creativity that delivers customer engagement at scale. With … across web, email, SMS, WhatsApp, chat, push, social, ads, and more. About the Role We have an exciting opportunity for an energetic, proactive Senior Customer Success Manager to join our fantastic team. The successful candidate will be managing a client base of both Commerce and Engagement clients.Your responsibilities will More ❯

The Customer Success Manager at Conferma is responsible for: The Customer Success Manager (CSM) at Conferma is responsible for ensuring customers achieve their desired outcomes while using Conferma products & services. Representing the customer voice internally is an integral part of the role clearly demonstrating our Customer Obsessed Values. The CSM will act as a trusted advisor, guiding customers through their journey, working alongside the Customer Success Team providing support, and driving customer satisfaction and retention. Dedicated Portfolio Management Oversee a portfolio of customer accounts, ensuring each customer receives personalised attention and … support. Monitor the health of customer accounts, identify risks, and implement strategies to mitigate them. Develop and execute account plans to drive customer success and growth. Customer Success Scorecard Track customer usage/adoption and performance metrics to identify areas for improvement and proactively address potential More ❯

career with WSA? Due to continued growth at our Chester office, we have an exciting opportunity of Audiology Product Technical Support Advisor within our Customer Experience team. WS Audiology group was formed in 2019 through a merger with Widex and Signia combining over 140 years experience in … support is required Investigation into quality complaints and escalation via QMS process to ensure resolution as per regulations Provide trouble shooting solutions to support customer queries and capture in local CRM to ensure trends can be monitored About you: Essential Experience The successful candidate will: Have experience of product technical support to external customers Have a minimum of two years experience working within product technical support position Have a strong interest in IT and product technical support Have the ability to learn complex product portfolios across multiple brands Have Customer email and live chat More ❯

Customer Success Operations Manager Competitive + Bonus + Benefits Manchester or Slough/Heathrow Approach, UK Permanent full time Make a real impact by turning customer feedback into action. At IRIS Software Group, we build software that helps organisations thrive - and were just as committed to listening to … our customers as we are to supporting their success. Were looking for a Customer Success Operations Manager to take ownership of our customer feedback programmes and use insights to help shape customer experience across the business. In this role, youll manage our NPS, Product NPS, and … turning feedback into clear recommendations that influence how we retain customers, improve satisfaction, and deliver long-term value. Youll work closely with teams across Customer Success, Sales, Product, Marketing and Supportplaying a key role in how we listen to customers and act on what they tell us. If you More ❯

Company description: ClearCourse Job description: Join GDS, a Dynamic and Innovative Team Fuelled by ClearCourse!! The Junior Customer Success Managerat GDS will be responsible for maximizing customer lifetime value by driving product adoption, ensuring customer satisfaction, and proactively mitigating churn. You will act as a trusted advisor … partner, understanding their business objectives, challenges, and success metrics, and demonstrating how our solution delivers value. This role is crucial for reducing churn, maximising customer lifetime value, and driving sustainable growth for the company. About ClearCourse ClearCourse Group is a rapidly growing collaborative of disruptive technology innovators dedicated to … software and embedded payments solutions. GDS is a rapidly growing part of ClearCourse (26% growth year on year) who are looking for a Junior Customer Success Manager that will be working alongside a skilled team, made up of a BDM and another Customer Success Manager, you will also More ❯

strategically important to Michelin Connected Fleet ’s growth plans. The team serves 2 priorities - Nurture, retain and cross/up sell into the existing customer base Win new customers The team currently operates a hybrid sales role. WHAT WILL I BE DOING: ACCOUNT MANAGEMENT Build long term, successful and … sustainable relationships with our existing customer base Overall accountability for the customer’s Masternaut experience. Engage with Michelin Connected Fleet's stakeholders, where appropriate, to optimise this customer experience Lead all commercial aspects of the account including commercial queries through to contract negotiation to secure renewal … revenue growth to Masternaut Understand customers’ geographic landscape/business structure to extend Michelin Connected Fleet services into new markets and organisations Broaden out customer contacts to include Fleet, Operations, HSE & Strategy Accurate sales forecasting and pipeline management Working closely with Marketing to provide relevant feedback, produce industry materials More ❯

strategically important to Michelin Connected Fleet ’s growth plans. The team serves 2 priorities - Nurture, retain and cross/up sell into the existing customer base Win new customers The team currently operates a hybrid sales role. WHAT WILL I BE DOING: ACCOUNT MANAGEMENT Build long term, successful and … sustainable relationships with our existing customer base Overall accountability for the customer’s Masternaut experience. Engage with Michelin Connected Fleet's stakeholders, where appropriate, to optimise this customer experience Lead all commercial aspects of the account including commercial queries through to contract negotiation to secure renewal … revenue growth to Masternaut Understand customers’ geographic landscape/business structure to extend Michelin Connected Fleet services into new markets and organisations Broaden out customer contacts to include Fleet, Operations, HSE & Strategy Accurate sales forecasting and pipeline management Working closely with Marketing to provide relevant feedback, produce industry materials More ❯

strategically important to Michelin Connected Fleet ’s growth plans. The team serves 2 priorities - Nurture, retain and cross/up sell into the existing customer base Win new customers The team currently operates a hybrid sales role. WHAT WILL I BE DOING: ACCOUNT MANAGEMENT Build long term, successful and … sustainable relationships with our existing customer base Overall accountability for the customer’s Masternaut experience. Engage with Michelin Connected Fleet's stakeholders, where appropriate, to optimise this customer experience Lead all commercial aspects of the account including commercial queries through to contract negotiation to secure renewal … revenue growth to Masternaut Understand customers’ geographic landscape/business structure to extend Michelin Connected Fleet services into new markets and organisations Broaden out customer contacts to include Fleet, Operations, HSE & Strategy Accurate sales forecasting and pipeline management Working closely with Marketing to provide relevant feedback, produce industry materials More ❯

interested in a career with WSA? Due to continued growth at our Chester office, we have an exciting opportunity of Data Controller within our Customer Experience team. WS Audiology group was formed in 2019 through a merger with Widex and Signia combining over 140 years' experience in … maintained in line with company policies and that any changes or discrepancies are identified and updated Mitigate business risks Manage onboarding process for new customer accounts to ensure data accuracy and key stakeholder communication New account set up of documents including Amber Road checks, ensuring CRM contacts are created … up for Global Template Documents to ensure correct output docs are available to customers based on requirements. This includes offering bespoke documents based on customer requests Any other duties as required to support Master Data and Customer Experience team About you: Essential Experience The successful candidate More ❯

Have you ever wondered what makes a tech product a great experience for the user, or perhaps you have a real passion for technology? GammaLabs is on the look-out for a Customer Experience and Quality Assurance Apprentice who is eager to gain some brilliant, hands-on … do this, you will perform tests in the building of the product, software or system, the product release, and engineering processes to make the customer’s experience as smooth as possible The purpose of this apprentice position is to develop your skills over time until you are able … responsibilities: You will be taught everything you need to know, especially the technical knowledge, however, as an apprentice, you can expect to: Check the experience of the customer is meeting specific requirements Perform tests in the product building, release, and engineering Check the quality of processes for the More ❯

Role: Customer Success Manager Location: Leeds, (Home based) Contract: Permanent As MICHELIN Connected Fleet, a division of the Michelin Group, leader in sustainable mobility for 130 years, we specialise in connected fleet management services and solutions. We are a market leader with over 30 years expertise in a high … We nurture our team's growth with several company wide development programs - including our Diversity, Mentoring and Sustainability programs. THE ROLE IN SHORT: The Customer Success Management team (CSM) exists to understand the needs of our customer, create intimacy, adapt solutions to meet these needs and maintain strong … able to deploy skills independently of the Sales teams, allowing both activities to retain their integrity and put the user first. Our CSM: Create customer intimacy by proactively keeping in touch with clients Coach our customers to get value from Masternaut products and services Are responsible for monitoring, reviewing More ❯

shape an exciting new marketing role within an established software business? Reckon you can come up with and deliver effective communication strategies to improve customer loyalty? Obsessed with effective storytelling? A dab hand at working with loads of different stakeholders? We'd love to hear from you! The Team … e.g. with our much-loved quarterly kick off (a day of team-building activities with a sprinkling of silliness). Main Purpose: Moorepay's Customer Marketing Manager is responsible for delivering communication strategies that will increase customer retention, drive cross-sell/up-sell (XSUS) opportunities and turn … customers into advocates. You'll work closely with the Customer Success, Sales, and Product teams to create compelling marketing programs that improve the customer experience and drive customer lifetime value. Success is measured against retention rates and XSUS sales revenue. Key Accountabilities: Customer engagement Works More ❯

of the product function as it grows. You will be a dynamic and results driven product individual, who has a passion for improving our customer experience. This role is eligible for inclusion in the Company’s hybrid working from home policy. Preferred Skills, Qualifications and Experience Experience working within product management. Experience on customer facing digital products. Demonstrable experience of product launches and continuous improvement that achieves Business objectives. Experience in delivering mobile application related products and services. Strong understanding of product lifecycles with a drive to understand the customer through … continuous customer discovery and user research, at all stages of the development lifecycle. Ability to drive and understand the customer through continuous customer discovery and user research, at all stages of the development lifecycle. Strategic thinking and the ability to translate Business goals into achievable product plans. More ❯

delighted to be partnering with a fast-growing retail business in their search for a Head of Ecommerce to deliver a word class online experience for their customer around the world. Our client has doubled their sales in two years thanks to serious digital investment. They are a … hugely customer focused business and are introducing cutting edge technology and building a dynamic team to further improve online experience. The Head of Ecommerce with manage their digital store front, improving site performance and driving engagement, conversion and sales. The Role: Manage and nurture a happy and high performing … team who have a clear vision for the future and a “can do” attitude Improve customer experience, engagement and conversion across desktop & mobile Deliver the ecommerce experience strategy in line with ever evolving customer behaviours Partner with colleagues in performance marketing to ensure the site supports More ❯

delighted to be partnering with a fast-growing retail business in their search for a Head of Ecommerce to deliver a word class online experience for their customer around the world. Our client has doubled their sales in two years thanks to serious digital investment. They are a … hugely customer focused business and are introducing cutting edge technology and building a dynamic team to further improve online experience. The Head of Ecommerce with manage their digital store front, improving site performance and driving engagement, conversion and sales. The Role: Manage and nurture a happy and high performing … team who have a clear vision for the future and a “can do” attitude Improve customer experience, engagement and conversion across desktop & mobile Deliver the ecommerce experience strategy in line with ever evolving customer behaviours Partner with colleagues in performance marketing to ensure the site supports More ❯

delighted to be partnering with a fast-growing retail business in their search for a Head of Ecommerce to deliver a word class online experience for their customer around the world. Our client has doubled their sales in two years thanks to serious digital investment. They are a … hugely customer focused business and are introducing cutting edge technology and building a dynamic team to further improve online experience. The Head of Ecommerce with manage their digital store front, improving site performance and driving engagement, conversion and sales. The Role: Manage and nurture a happy and high performing … team who have a clear vision for the future and a “can do” attitude Improve customer experience, engagement and conversion across desktop & mobile Deliver the ecommerce experience strategy in line with ever evolving customer behaviours Partner with colleagues in performance marketing to ensure the site supports More ❯

accounts to enterprise-level customers including public sector. Amazon has built a reputation for excellence with a mission to be the earth's most customer-centric company, a company that customers from all over the globe will recognize, value, and trust for both our products and our service. Amazon … cloud technologies. The Escalation and Event Management (E2M) team is part of the broader AWS Support organisation and is dedicated to managing critical escalations, customer facing operational communications, and handling large-scale customer impacting events. E2M's purpose is to drive operational excellence and improvements to the overall … customer experience. ABOUT YOU E2M is looking for people who are detailed, analytical thinkers as well as creative problem solvers, with a strong bias for action. You are someone who is not constrained by the notion of "how things are usually done", and you are equally comfortable operating in More ❯

encourages knowledge sharing, fosters exploration, and cherishes creative ideas. Combined, these guide us towards a shared vision in which brands around the world exceed customer expectations through the adoption of responsible marketing practices. The Product: Dotdigital is an all-in-one customer experience and data platform (CXDP … that empowers marketing teams to exceed customer expectations with highly personalized cross-channel journeys. With Dotdigital, marketers can seamlessly unify, enrich, and segment customer data. Breaking down data silos, Dotdigital streamlines decision-making and paves the way for marketing creativity that delivers customer engagement at scale. With … WhatsApp, chat, push, social, ads, and more. About the Role We are looking for a talented and dedicated Key Account Manager to join our Customer Success team. The ideal candidate will have a proven track record in customer success and building long-lasting relationships with key clients in More ❯

are delighted to partner with a fast-growing retail business in their search for a Head of Ecommerce to deliver a world-class online experience for their customers worldwide. Our client has doubled their sales in two years thanks to significant digital investment. They are a highly customer … driving engagement, conversion, and sales. The Role: Manage and nurture a high-performing team with a clear vision and a "can-do" attitude. Enhance customer experience, engagement, and conversion across desktop and mobile platforms. Implement the ecommerce strategy aligned with evolving customer behaviors. Collaborate with performance marketing … colleagues to support customer acquisition through an optimal customer journey. Oversee website content structure and functionality, including UX, content, SEO, and conversion optimization. Manage relationships with third-party technology suppliers. Embed personalization and recognition features on the website to improve relevance and user outcomes. Utilize data analytics to More ❯