26 to 50 of 193 Customer Experience Jobs in the North of England

ABOUT THE ROLE As a Mobile Application Engineering Manager within Platform Product, you will lead our talented team of Mobile Engineers responsible for delivering customer-facing experiences for the UK & Ireland market. This is a people-first leadership role where you'll build, coach and empower a high-performing … deliver high-quality software in a fast-moving, highly regulated environment. Your team plays a critical role in delivering features that improve the customer journey, with a particular focus on Responsible Gaming, Customer Onboarding and regulatory compliance. Alongside delivering business outcomes, you'll help shape engineering culture, improve ...

Customer Service Advisor Hebburn, Tyne & Wear £26,000 - £30,000 per annum Full Time | Monday to Friday, 8:00am - 5:00pm | 40 hours per week A well-established and growing technology services business is seeking a Customer Service Advisor to join its customer-focused team in Hebburn. … This is an excellent opportunity for an experienced customer service or client support professional who enjoys building relationships, solving problems, and delivering exceptional service. Working as the first point of contact for clients, you'll play a key role in ensuring customer enquiries and support requests are managed ...

sectors including facilities management, healthcare, logistics, retail, manufacturing and hospitality, supporting organisations with large frontline and operational workforces. With continued growth and an expanding customer base, they are now looking to strengthen their Service Desk team with the addition of a customer-focused Service Desk Analyst. The Opportunity … resolve queries, investigate issues, provide guidance and ensure they get maximum value from the technology. This is an excellent opportunity for someone with strong customer service skills who enjoys helping people and wants to build a career within technology and software support. What You'll Be Doing Acting ...

Friday 7:30 am - 12:00 pm | £50,000 - £55,000 per annum With over 70 years of experience, our client has been supplying manufacturing systems to education, design and industrial customers worldwide. Their experience and knowledge help support the innovators and engineers of the future, as well … Service Engineer to install, commission, provide training on, and service and repair a range of Laser Cutters, Laser Engravers and CNC machine tools at customer sites throughout the UK. This is a predominantly field-based role, using a company-provided van to deliver and install new equipment, as well ...

proud to represent our client, a global Software business in their search for an Activation and Engagement Account Manager. They are expanding the Customer Service team due to continued growth. Working with the Engagement and Activation team you will be an Account Manager for new Businesses joining the Service … Acting as a first point of contact for your allocated clients, this is not your normal high volume, inbound customer service role. You will be responsible for onboarding the client, dealing with any issues, general queries and technical questions they may have for the first 30 days of their ...

Entertainment & Experience Manager | Manchester | £45,000 - £60,000 + Bonus Lead Experiences. Inspire Teams. Drive Commercial Success. Zachary Daniels Recruitment is partnering with an exciting, customer-focused business to recruit an exceptional Entertainment & Experience Manager for a flagship Manchester location. This opportunity is ideal for a commercially … driven by delivering memorable experiences, motivating high-performing teams, and achieving commercial success, we'd love to hear from you. The Role As Entertainment & Experience Manager, you'll take ownership of the day-to-day operation, ensuring every guest enjoys an engaging, memorable and seamless experience from arrival ...

Purpose: The Customer Service Specialist is an exciting role that combines a variety of activities. As a Workplace Experience Specialist you will deliver Exceptional Workplace and Guest Experiences to our customers. The One Team Hub will be the focal point for access to these Services, Spaces and Support. … Central to the Customer Experience and productivity in the office, the role encompasses a range of guest welcome, meeting and event management, floor management, workplace support, compliance and document and logistics and information management. Duties and Responsibilities: Guest Welcome and Support Greet all guests and staff with genuine ...

future technology landscape of a complex and evolving organisation. The organisation operates a large-scale, technology-driven environment where innovation, resilience, cybersecurity and customer experience are central to its long-term strategy. As investment in digital capabilities continues to grow, procurement is recognised as a strategic business function … outcomes within complex organisations. You will be confident operating in a dynamic environment and capable of balancing strategic thinking with strong delivery focus. Essential Experience Significant procurement experience across IT, software, SaaS, cloud or digital categories. Proven track record of leading complex sourcing and commercial negotiation activities. Experience ...

vertical. This role goes beyond front-end ecommerce performance. You will take commercial ownership of how stock, product mix, margin, marketing investment and customer demand come together to drive sustainable growth. You will lead the development of trading strategies aligned to buying cycles, product launches and inventory plans, ensuring … influencing stock health, sell-through, stock cover, margin performance and product lifecycle, using this insight to shape promotional strategy, visual merchandising, marketing investment and customer acquisition activity. Acting as the bridge between the Ecommerce Manager layer and the Head of Ecommerce, you will provide strategic direction to your team ...

your career, for our business and for the future. The Opportunity As Design Coordinator Team Leader, you’ll play a key role in how customer orders move from intake through to handover. Leading the Design Coordination team, you’ll bring structure, pace and care to order validation, survey progression … leadership role at the centre of our on-net delivery operation, where clear communication, accurate data and strong stakeholder relationships directly shape the experience our partners and customers receive. Responsibilities You’ll lead the team responsible for keeping on-net customer orders moving accurately, efficiently and with ...

business helping organisations strengthen their cyber security awareness through smart technology, training and analytics. You’ll play a key role in delivering a brilliant customer experience, solving technical issues and supporting a product used by a rapidly growing customer base. A note to applicants, they are also … part time basis. Role Overview: Location: Leeds/Hybrid. 2–3 days per week in the office. Package: £26,000–£28,000 depending on experience Industry: Cyber Security/SaaS What You’ll Be Doing: Act as the first point of contact for customers needing product support across phone ...

office working Historically sales-led, the business is now evolving into a more structured, strategically driven organisation, with a greater focus on brand, customer experience and sustainable, long-term growth. This is a key hire at an important point in that journey, with the opportunity to shape … function, influence wider customer strategy and play a senior role in how the business engages and retains its growing customer base. The Role As Senior CRM Manager, you will lead a CRM team of three within a 12-strong marketing function and take strategic ownership ...

throughout the UK & Ireland, we provide a local service to our customers. Our continued success comes from our passion for technology and commitment to customer service. We are a talented group across our UK and Ireland branch network and work towards our mission for our customers, “help to choose … customers UK wide. The Opportunity: The role purpose is to lead and develop a high-performing branch operation, delivering profitable sales growth, exceptional customer experience, and operational excellence across all customer channels. The Branch Manager is responsible for setting branch strategy, driving commercial performance, managing branch operations ...

Location Independent Worker, for operational reasons you may be required to perform your duties, either temporarily or permanently, from any of our offices or customer sites within a reasonable geographic area of your home address. Our "Office in a Box" home working kit will provide you with everything … sales delivery across non-MNC field-based accounts within the Private Sector. It focuses on executing defined commercial plans, driving team performance and optimising customer outcomes. The role contributes to broader sub-functional goals by ensuring consistent delivery across retention, growth and customer experience within a defined ...

pivotal role in designing and showcasing BT's market-leading Genesys Cloud solutions. Acting as a technical authority, you'll take ownership of complex customer solutions from concept through to delivery, combining deep technical expertise with exceptional customer engagement skills. Working closely with customers, bid teams and design … specialists, you'll lead impactful demonstrations that influence customer decisions, support business growth and reinforce BT's position as a leading Genesys Cloud partner. This is a highly visible, customer-facing role where you'll provide technical leadership, shape best practice and help define the future direction ...

pivotal role in designing and showcasing BT's market-leading Genesys Cloud solutions. Acting as a technical authority, you'll take ownership of complex customer solutions from concept through to delivery, combining deep technical expertise with exceptional customer engagement skills. Working closely with customers, bid teams and design … specialists, you'll lead impactful demonstrations that influence customer decisions, support business growth and reinforce BT's position as a leading Genesys Cloud partner. This is a highly visible, customer-facing role where you'll provide technical leadership, shape best practice and help define the future direction ...

fulfilment in the grocery delivery space. We are dedicated to redefining the way products are delivered to customers, leveraging cutting-edge technology and a customer-centric approach. As a Site Leader of a Gopuff Micro Fulfilment Centre (MFC), you will play a pivotal role in delivering best-in-class … customer order fulfilment. This is a fast-paced role within Gopuff, which requires drive, grit, great attention to detail and people-first focus. If you are a results-oriented, customer-centric leader with a deep passion for the retail and logistics industry. You will: Team Leadership - Recruit, train ...

1. Act as the front face of Maximus managing the customer experience for all visitors and staff attending the AC, working at all times to maintain the highest levels of customer service 10% 2. Provide support to customers across a variety of activities e.g. answering general questions … duties; e.g. answering the telephone, copying, documents etc 10% Key Contacts & Relationships: Internal Health Professionals Senior Site Coordinator Service Delivery Manager Role Requirements: Qualifications & Experience Understanding of claimants needs and appropriately responding in a caring manner when required Excellent communication and interpersonal skills Excellent planning and organization skills Proficient ...

Opportunity We're looking for an experienced Service Designer to join a major transformation programme focused on improving some of the most important customer journeys within a large-scale organisation. Working across customer services, you'll be responsible for shaping and delivering end-to-end service improvements across … customer interactions, including complaints and bereavement journeys. This is an opportunity to work on services that have a genuine impact on customers, designing experiences that seamlessly combine digital capabilities, automation, and human interaction. You'll play a key role from problem definition through to delivery, ensuring services are designed ...

Opportunity We're looking for an experienced Service Designer to join a major transformation programme focused on improving some of the most important customer journeys within a large-scale organisation. Working across customer services, you'll be responsible for shaping and delivering end-to-end service improvements across … customer interactions, including complaints and bereavement journeys. This is an opportunity to work on services that have a genuine impact on customers, designing experiences that seamlessly combine digital capabilities, automation, and human interaction. You'll play a key role from problem definition through to delivery, ensuring services are designed ...

improving processes, developing teams, and driving operational excellence? We are seeking an ambitious Commercial Office Manager to lead our busy B2B office function, overseeing customer service, order processing, and day-to-day office operations. This is a key leadership role within the business and offers the opportunity to make … genuine impact on business performance, customer experience, and future growth. This position goes far beyond office administration. We are looking for someone who can bring structure, accountability, and continuous improvement to a well-established team while helping the business evolve through technology, systems enhancements, and operational efficiencies. ...

Conversion & Experimentation Manager Department: Growth Location: Manchester (Hybrid – 3 days office, 2 days remote) About the Role Our client is a rapidly growing, customer-focused business that has built its success by challenging traditional industry norms and delivering a simpler, more transparent customer experience. As part … Experimentation Manager to become the driving force behind key optimisation and growth initiatives. This role is ideal for someone who is passionate about understanding customer behaviour and improving conversion performance across the customer journey. You will leverage experimentation, behavioural insights, analytics and AI-powered tools to identify friction ...

Enterprise Information Architecture Closing Date 3 September 2026 We are looking for an experienced Enterprise Architect to lead the technology architecture across Asda's customer-facing digital estate, including Grocery Home Shopping, George.com, Customer platforms. This role is responsible for defining the technology strategy, target architectures and transformation … Home Shopping capabilities to the Ocado platform ecosystem. What You'll Love Define and own the technology strategy and architecture roadmap for eCommerce and Customer platforms. Provide architectural leadership for Asda's Grocery Home Shopping transformation and migration to the Ocado platform. Develop target-state, transition and integration architectures ...

Providing regular updates to senior internal and external stakeholders Measuring the effectiveness of product changes following implementation Recommending improvements to existing processes and the customer experience The background This role could suit an established Product Owner or someone who has progressed into Product Ownership from a Business Analysis … Project Management or Change background. Previous Transfer Agency experience would be advantageous but is not essential. Applications are welcomed from candidates across financial services, including: Asset management Wealth management Banking Pensions Insurance Investment operations Financial technology You should be able to demonstrate: Previous Product Owner or product delivery experience ...

with key stakeholders in the business such as Sales, Technical Validation, Installation Partners (external IP teams as well), Lead Engineers, etc. to ensure successful customer satisfaction. You will be also be fostering a continuous improvement mindset within the team that will allow for continuous growth. It is a hands … team meetings and performance reviews Resource & rota planning: Manage shift patterns, workload distribution and coverage to ensure SLAs are met across all customer channels Onboarding & development: Identify training needs and work with the Process & Quality team to onboard new agents and upskill the existing team Recognition & engagement: Foster ...