76 to 100 of 193 Customer Experience Jobs in the North of England

Service Desk Customer Liaison Macclesfield |Full-Time |On-Site (5 Days per Week) Join a Team Where Customer Service Makes a Difference Are you passionate about delivering exceptional customer service and thrive in a fast-paced environment? We're looking for a Service Desk Customer Liaison … This is an exciting opportunity for a proactive and organised individual who enjoys problem-solving, building relationships, and making a real impact on the customer experience. The Opportunity As a Service Desk Customer Liaison, you'll be the first point of contact for customers, managing service requests from ...

Title : Customer Service Representative Location : Leeds City Centre Pay Rate : 14.40p/hr Hours : Monday - Friday, (Apply online only) Hybrid Working : 3 days per week home working after training Contract Type : Temporary - 6 months Start Date : October 12th 2026 We're passionate about making a difference to our customers … lives and we need people who share the same vision. As an Embark Customer Service Advisor, you'll be responsible for: Answering inbound calls in a polite a polite, courteous and timely manner from both direct customers and Independent Financial Advisers. Assisting customers with their accounts, updating/changing ...

week)£60,000 - £70,000 The Company They are a well-established digital platform business with a strong focus on technology, data, and customer experience. Significant investment across Product, Engineering, Data, and AI has created a sophisticated analytics ecosystem where data plays a central role in decision-making.Their analytics … Data Science teams to drive measurable business impact. The Role As a Senior Analyst, you will focus on behavioural analytics, audience measurement, and customer journey analysis within a product-led environment.You will: Analyse customer behaviour across complex digital journeys to identify opportunities for product and commercial improvements Develop ...

recruiting for an Onsite Support Analyst to provide hands-on technical support in Newcastle. This role is ideal for someone with strong desktop support experience who enjoys delivering excellent customer service and resolving technical issues efficiently. At XMA, technology is only part of the story. Our success … wider technical teams. Maintaining asset records, support documentation and knowledge base articles. Supporting meeting room technology, collaboration tools and AV equipment. Delivering an outstanding customer experience and acting as a trusted onsite IT contact. What We're Looking For Essential Experience in an IT Support, Deskside Support ...

recruiting for an Onsite Support Analyst to provide hands-on technical support in Newcastle. This role is ideal for someone with strong desktop support experience who enjoys delivering excellent customer service and resolving technical issues efficiently. At XMA, technology is only part of the story. Our success … wider technical teams. Maintaining asset records, support documentation and knowledge base articles. Supporting meeting room technology, collaboration tools and AV equipment. Delivering an outstanding customer experience and acting as a trusted onsite IT contact. What We're Looking For Essential Experience in an IT Support, Deskside Support ...

Technology governance forums and represent Technology at BU leadership forums. Provide executive-friendly reporting on service performance, risks, incidents and improvements. Service Performance & Customer Outcomes Own the overall performance of services within the BU — SLAs, availability, MTTR, CSAT, and incident/problem/change metrics. Chair Monthly Service Reviews … drive corrective action where required. Ensure services deliver measurable business value — customer experience, operational resilience, and colleague productivity. Escalate and lead the response to Major Incidents affecting the BU, providing executive communication and coordination. Own the incident, problem and change narrative for the BU — ensuring root causes ...

partnering directly with Jet2.com and Jet2holidays to hire for this role. We're looking for an experienced Lead CRO Developer to join our Digital Experience team and help shape the future of experimentation and optimisation across our websites. If you're passionate about using technology, data and experimentation … improve customer experiences and deliver measurable business outcomes, we'd love to hear from you. As our Lead CRO Developer, you'll have access to a wide range of benefits including: Hybrid working (we're in the office approximately 2 days per month) Access to a generous discretionary profit ...

demandITcourses,practicetestsandvirtuallabs. AccesstoBupaEmployeeAssistanceProgramme(EAP)foryouandyourfamily. CycletoWorkscheme. AccesstovendorpricingforpersonalIThardwareandsoftwarepurchases. MicrosoftWorkplaceDiscountProgrammewithsavingsonSurfacedevicesandMicrosoft365subscriptions. Regularsocialevents,team-buildingactivities,andaRefer-a-Friendbonusscheme. About the Role We are seeking a highly motivated and customer-focused Technical Consultant to join our growing technical team. This role will play a key part in delivering exceptional IT services and solutions … skills. You will be responsible for providing end-to-end technical support and project delivery, both remotely and onsite, ensuring a seamless and professional customer experience at all times. The key role responsibilities include: Delivering end-to-end technical support, ownership, and resolution of client issues in line ...

summary An exciting opportunity has arisen for a motivated, enthusiastic Digital Support Engineer with a passion for excellent customer service to join our Digital Support team at Alder Hey. The ideal candidate will be courteous, professional and flexible to changes in working practices. A can-do, friendly, customer-centric disposition is essential. The post will require demonstrable experience in an IT Support role to successfully support our Tech Bar and clinical teams with their Digital support requirements. A current, valid driving licence would be desirable. The working hours are 37.5 per week at NHS Band 4. ...

buyers and teams across the business. You will manage product testing and certification, identify quality issues and support continuous improvement. You will use product, customer and returns data to identify trends and opportunities to improve product quality and customer experience, while providing clear technical guidance and ensuring … technical requirements and ensure actions are completed within agreed timescales. Review new products and provide technical recommendations to improve quality and performance. Work with Customer Services and After Sales to investigate customer complaints and identify opportunities for improvement. Analyse returns and inspection data to identify trends, improve product ...

Director to join a company within the edtech space. The Role As an Account Director, you will play a pivotal role in growing the customer base, driving customer satisfaction, account expansion, managing risk, renewal and retention. You will be customers' main point of contact, responsible for cultivating strong … ensuring the successful adoption and utilisation of the company’s solutions in order to secure renewals, working with internal experts. About You Proven experience in account management within the learning technology industry. Able to demonstrate success in balancing revenue and retention targets while driving customer satisfaction and managing ...

product development lifecycle. Salary: Up to 74.53 per hour PAYE Marketing Director Role: Plan and deliver Storefront activity to improve sales, margin and customer satisfaction. Manage onboarding, performance and compliance to maintain Store Front standards. Optimise product listings, descriptions and taxonomy to improve discoverability and client uptake. Develop … implement pricing and promotional strategies to maximise sales and margin. Lead cross-functional projects to improve listing quality, customer experience and fulfilment efficiency. Collaborate with marketing to plan and execute launches, campaigns and promotional calendars. Your Background : Hold a degree in Business, Commerce, Economics or a related discipline ...

attraction. The ease of catching the right flight. The confidence of seamless ground transport. Through our products, partners, and people, we empower everyone to experience the world. Role Description This role is based in Manchester, UK. Our Trips marketplace spans attractions, flights, and ground transport , and we are investing … heavily in Data & AI to unlock the next generation of customer and partner value across these verticals. Data & AI powers many of Booking.com's most impactful machine-learning capabilities. As a Senior Product Manager , you will play a critical role in expanding the impact of our Data & AI products ...

Customs teams with administrative and operational activities. Use digital systems to monitor shipments and customs activity. Explore how Artificial Intelligence can improve productivity and customer service. Help identify opportunities to automate repetitive tasks. Create guides and resources to help colleagues use digital tools confidently. Use Microsoft Copilot and other … opportunities and improvements. Support digital improvement projects across the Customs function. Build dashboards, reports and presentations to communicate insights. Work with colleagues across Operations, Customer Experience and Technology teams. Continuously look for smarter, faster and more efficient ways of working. What we're looking ...

will identify areas for improvement, support process optimisation, and ensure that service standards consistently meet or exceed expectations. Your role will help drive better customer experiences while supporting the team's development and performance. Core Responsibilities Advocate for outstanding customer experience and ensure service standards exceed expectations. … performance in a fast-paced service environment and provide constructive, actionable feedback. Identify improvement opportunities, drive quality performance, and support process optimisation. Embed a customer-first culture, collaborating with stakeholders to foster continuous improvement. Build strong relationships within the team, promoting trust, open communication, and team success. Help create ...

somewhere you can actually make an impact. Enterprise Transport Training is one of the UK's leading transport training providers, with almost 30 years experience and ambitious plans for continued growth. We're looking for a bright, ambitious and commercially minded person to join us as a Management Trainee. … have our own in-house IT and development team, building systems, automations and tools that help us operate more efficiently and improve the experience for our customers. We also have in-house marketing, allowing us to develop campaigns, websites, customer journeys and new ideas quickly without relying heavily ...

CEO. We are looking to strengthen the company’s Data & Insight capability, working closely with the organisation’s Operations Director who leads high-performing Customer Service, Project Delivery, IT and HR teams, Datal Analyst. As Data Analyst, based at the company's North East headquarters, you’ll turn customer … Working closely with Marketing, Operations and Finance, this role is ideal for a detail-oriented Analyst who enjoys translating numbers into recommendations that improve customer experience and business performance. Your key responsibilities will include: Building and maintaining dashboards and self-service reports (e.g. Power BI) for membership, sales ...

help shape and optimise our contact strategies. Combining strong people leadership with technical dialler expertise, you'll ensure our campaigns are effective, compliant and customer focused. Working closely with operational teams and stakeholders across the business, you'll use data, insight and continuous improvement thinking to help us maximise … performance while delivering the right customer experience every time. What we need from you: Experience managing predictive diallers and dialler campaigns within a contact centre environment, ideally using Avaya or a similar platform. Proven people leadership experience, with the ability to coach, develop and motivate ...

post implementation. Projects are undertaken primarily to deliver technology driven change in support of the evolving technology landscape however given the wider financial backdrop experience of delivering IT change in a financially regulated environment would be an advantage. What does the job involve? Managing the delivery of multiple technology … potential risk to consumer outcomes posed by the project Ensure that all duties are carried out with the aim of protecting customers and improving customer experience Supporting and enabling the business to achieve its regulatory requirements, including consumer duty Competence, knowledge and skills Strong technical knowledge and experience ...

priorities and future growth. You’ll work closely with engineering, product and technology leaders to ensure architecture enables rapid delivery, commercial success and exceptional customer experiences. Reporting to the Engineering Director, you’ll lead a team of architects and technical specialists, providing both strategic direction and technical guidance across … airport partners globally. Key responsibilities Architecture Strategy & Technical Leadership Define and evolve CAVU’s architecture strategy, ensuring technology decisions align with business objectives, customer needs and long‐term platform scalability. Provide technical leadership across cloud and solution architecture, driving the adoption of modern architectural patterns and engineering best practices. ...

significant IT service transformation programme. This is not simply a Service Desk management position. We are looking for someone who has genuine, hands-on experience transforming service desk and ITSM operations — someone who can take an inefficient environment, understand what is driving the issues, and implement the processes, workflows … will lead the end-to-end transformation of the Service Desk, combining technology, process and people to deliver a more efficient, measurable and customer-focused IT service. A major focus will be on moving the Service Desk away from reactive ticket management towards a structured, automated and proactive ITSM ...

/no-code approach Managing your own portfolio of change from discovery through to deployment Working closely with business stakeholders to improve processes and customer experience Acting as the technical lead for your solutions, resolving issues and providing expert guidance Championing best practice, governance, data quality and continuous … with the latest Microsoft innovations and identifying opportunities to introduce new capabilities To apply you should tick most of the bullets below: Have proven experience as a Functional Consultant or Power Platform professional with a passion for delivering business value through technology. Experience delivering solutions with Microsoft Dynamics ...

proud of the progress we've made, but we're just getting started. Be a part of VodafoneThree Consumer Operations, where delivering exceptional customer experiences is at the heart of everything we do. From supporting our customers across multiple sales and care channels to driving operational excellence and digital … sure they align with wider data infrastructure and operational processes. Produce digital performance insight across IVR, chatbot and online journeys, spotting opportunities to improve customer experience and self serve effectiveness. Deliver accurate, compliant complaints and regulatory reporting, ensuring outputs are auditable and meet both internal and external standards. ...

mission to provide lightning fast, reliable broadband that reaches the places other providers leave behind. Our mission relies on a team full of inspiring, customer obsessed people, and we re looking for a Chanel Manager this role is responsible for maximising the performance, reach and effectiveness of each scheme … support customer growth, strengthen engagement and deliver commercial value. Could that be you? If optimising referral schemes and driving measurable performance excites you, and seeing the impact of your ideas in the results motivates you, we'd love to hear from you. Here s why you ll love this ...

Architect Location: Leeds, UK Contract: Permanent, Full-Time Salary: Competitive About Protect Group Protect Group specialises in enhancing customer experience and generating additional revenue for businesses through innovative technology solutions. Founded in 2016, we’ve rapidly grown to serve over 400 business partners across 75+ countries, with … consultation with the leadership team, sales, finance and risk functions. Work in a consultative fashion with other departments, such as sales, product, data and CX as an advisor of technologies that may improve their efficiency and effectiveness. Discover and implement new methodologies that yield competitive advantage for Protect Group. Develop ...