1 to 25 of 85 Customer Experience Jobs in the North of England

newly created role leading customer experience, service performance, and client escalation management, setting up a service management function in a high-growth environment and shaping the end-to-end customer journey. Client Details This business is a fast-scaling, technology-led business services organisation undergoing significant investment … function - starting as a standalone position but quickly building a team and structure around you as the area grows. You will orchestrate the entire customer journey for multiple clients, acting as the single point of entry, improving consistency, and removing friction from the experience. Description You will ...

their integrations with other tools like marketing automation, analytics, and content creation software. Familiarity with marketing analytics, campaign management, and customer experience (CX) concepts. Experience with programme management tools like Jira is often required. Marketing campaign management, content development, and creative strategy Proficiency in CRM and Digital … understanding of marketing analytics and reporting through tools such as (Power BI, Looker etc) Additionally, applicants should have knowledge of customer experience (CX) Conversion Rate Optimization (CRO), including AB multivariate testing, funnel analysis, landing page optimization, and personalization strategies If interested in this Head of Projects (MarTech/ ...

seeking to recruit a Head of Customer Support to lead the delivery and performance of our Customer Support operations at Pinnacle, reporting to the Customer Services Director. Pinnacle is a leading Sage and Acumatica solutions partner and contracted support provider across the UK and Ireland. With … employees spread across offices and remote locations in the UK and Ireland we support nearly 2,000 customers, including the largest Sage 200 customer base in the UKI. Our recurring license revenue depends heavily on the high-quality service we provide, making our Support offering a cornerstone ...

strategy, translating product innovation into campaigns, content, and sales enablement tools that accelerate growth across enterprise markets. Youll partner closely with Product, Sales and Customer Experience teams to define positioning, craft stories that resonate with decision-makers, and ensure every launch lands with commercial impact. Package & Benefits … future product or feature launches. Create launch toolkits for Sales and Customer Experience - including playbooks, FAQs, battle cards, and case studies. Sales & CX Enablement Deliver training and collateral to help teams pitch effectively and drive adoption. Collaborate with Customer experience to gather customer feedback ...

Contact Centre Customer Support Advisor/Customer Service Agent A great opportunity for a Contact Centre Customer Support Advisor/Customer Service Agent to join this fast-growing fibre broadband provider, supporting customers with onboarding, broadband technical issues, billing queries and service delivery while providing excellent … customer service and troubleshooting support. If you’ve also worked in the following roles, we’d also like to hear from you: Call Centre Customer Service Assistant, Technical Support Advisor, Broadband Helpdesk Advisor, Contact Centre Advisor, Service Desk Advisor SALARY: £25,000 per annum + Benefits LOCATION: Altrincham ...

working with a UK-based organisation where ServiceNow sits at the heart of the organisation.The platform is used to drive meaningful outcomes across customer, employee, and technology experience, not simply as a ticketing tool.This is a hands-on developer role suited to someone who enjoys building, configuring … workflows Employee and HR portals Skills and experience Proven hands-on experience as a ServiceNow Developer Strong understanding of ServiceNow workflows across CX, TX, and EX Proficiency in JavaScript and ServiceNow scripting fundamentals Experience with Flow Designer, Glide API, and IntegrationHub Familiarity with HTML ...

Location: Piccadilly, Manchester, (M1) Salary: Starting at £70,906 per annum Job Purpose The role will lead the Operational Management and optimisation of all customer-facing payment systems used across digital and physical transport ticketing environments. This includes contactless EMV payments, mobile ticketing apps, smartcard platforms, ticket vending machines … practices, monitor system health, coordinate incident response, and serve as a key liaison between Ticketing Leadership, technology teams including internal and external suppliers and customer experience stakeholders. Key Responsibilities System Monitoring: Oversee daily performance of ticketing systems, ensuring uptime and reliability. Incident Management: Respond to and resolve technical ...

gather requirements and scope new services, translating into functional and non-functional business requirements and user stories for delivery, focusing on a consistent experience and integration with existing workflows. Map out As-Is, anddesign To-Be processes supporting cost and benefit analysis. Work collaboratively with business users, third parties … that business needs are understood and translated into requirements that enable the selection, design, and delivery of technology enabled business solutions with innovation and customer experience at the heart of design principles. Essential criteria: Experienced in designing efficient and customer focused processes that deliver a good customer ...

client are dedicated to providing market-leading software solutions that empower businesses and organizations to thrive. Their commitment to innovation, customer success, and excellence has made them one of the UK’s largest private software companies. They support over 100,000 businesses, helping them streamline their operations with cutting … edge technology. The Role: They are looking for a proactive and customer-focused Customer Enablement Executive to join their team. In this role, you will play a key part in ensuring their customers successfully adopt and maximize the value of their software solutions. You will work closely with ...

IRIS Software Group, were dedicated to providing market-leading software solutions that empower businesses and organizations to thrive. Our commitment to innovation, customer success, and excellence has made us one of the UKs largest private software companies. We support over 100,000 businesses, helping them streamline their operations with … cutting-edge technology. The Role: We are looking for a proactive and customer-focused Customer Enablement Executive to join ourteam. In this role, you will play a key part in ensuring our customers successfully adopt and maximize the value of our software solutions. You will work closely with ...

platform that directly connects healthcare professionals with service providers and shifts? Working with collaborative, passionate and driven people? You would be joining a growing customer service/recruitment team, founded and led by a former award-winning healthcare agency CEO and in collaboration with their amazing tech partners. This … exciting time to join the company and be part of a tech start-up that is filled with collaborative, passionate and driven customer service professionals. They are agile and hardworking, but having fun is a fundamental part of their culture. The Role & Responsibilities My client is looking ...

Customer Solutions Design Specialist (Cisco) (New Bailey, Manchester, United Kingdom)Locations Considered: Manchester, Liverpool, Newcastle, London, Birmingham or Newcastle We operate a hybrid model of 3 days in the office and 2 days working from home, please only apply if you are comfortable with this arrangement. Why this … drive to completion. The following information aims to provide potential candidates with a better understanding of the requirements for this role. Keeping the customer at the heart of everything they do.What you’ll be doing • Capture detailed customer technical requirements and translation to detailed solution design in accordance ...

food manufacturing company (as featured on Dragons Den), you will play an essential role embodying their approach and commitment to delivering the best digital customer experience. Collaborating with their direct sales team, customer service team and their internal development team to optimise their digital services. Youll build connections … years. Profile 29 recruitment keywords: digital product manager product management develop development UX user experience UI user interface Agile Leeds Yorkshire hybrid CX customer experience ecommerce ...

bureau operations, drive process excellence, and shape the future of our service offering. If youre commercially minded, operationally sharp, and passionate about outstanding customer experience, we want to hear from you. What Youll Do Lead day-to-day Direct Debit and Direct Credit processing in full compliance with … issue resolution Drive continuous improvement across systems, processes, and documentation Collaborate with cross-functional teams to support client onboarding and service enhancements Build strong customer relationships and support commercial discussions where needed Maintain robust risk, assurance, and audit controls (including PKI & ASM management) Train and develop the bureau team ...

looking for a Digital Enablement Lead to drive the strategic use of technology and data across the business, enabling efficiency, innovation, and improved customer engagement. This role leads a cross-functional team and plays a key part in shaping the future digital landscape of TMS. Responsibilities Lead the digital … Data Manager to enhance data governance, architecture, and literacy across the business Identify and implement opportunities to optimise processes and improve business efficiency Enhance customer experience through the effective use of digital tools and solutions Engage stakeholders across TMS and DS Smith Group to ensure successful delivery ...

looking for a Digital Enablement Lead to drive the strategic use of technology and data across the business, enabling efficiency, innovation, and improved customer engagement. This role leads a cross-functional team and plays a key part in shaping the future digital landscape of TMS. Responsibilities Lead the digital … Data Manager to enhance data governance, architecture, and literacy across the business Identify and implement opportunities to optimise processes and improve business efficiency Enhance customer experience through the effective use of digital tools and solutions Engage stakeholders across TMS and DS Smith Group to ensure successful delivery ...

MSite has an exciting opportunity for a Customer Service Representative to join our team working in Liverpool. You will join us on a full-time, permanent basis. We are an extraordinary technology brand looking for extraordinary people. From humble beginnings, MSite has risen to become a global leader, providing … role in our story and join a dynamic market leader at a crucial stage of its development. At MSite, you can expect more. The Customer Service Representative role: As a Customer Service Representative, you will support customers as their first point of contact, providing guidance on using ...

partnering with a well-established UK business operating in the B2B information services sector. The company is undergoing a major transformation to become more customer-focused and drive growth through improved service and sales strategies. With a strong subscription-based model and additional value-added services, the business … entering an exciting phase of expansion. To support this, they are seeking a Senior Customer Service and Sales Manager to take ownership of the UK customer base, lead a small team, and deliver a best-in-class customer experience that drives retention, upsell, and recurring revenue ...

Title: Service Operations Manager Location: Sheffield Salary: £40,000 to £50,000 depending on experience Contract: Full-time, permanent Hours: Monday to Friday If you enjoy running the day to day operation of an IT service function and keeping things moving in a busy MSP environment, this could … while also improving how the service runs, guiding the team, and supporting escalations. If you like the mix of overseeing people, process and customer experience, this will suit you. What you'll be doing Operational leadership: Overseeing the daily running of the service desk and wider service operation. ...

configurations Manage permissions, roles, and personas as required Experience you'll have Required: Experience developing chatbots on Sprinklr platform or other CX platforms Production-grade conversational AI solutions experience ML model training with measurable performance improvements Strong troubleshooting across bot logic, integrations, and platform configuration Excellent communication … balance development with support responsibilities Preferred: Experience with multiple Sprinklr modules (Service, Marketing, Social) Sound knowledge of chatbot design principles and exposure to CX platforms Agile methodology experience The skills you ll need Agile Development Database Design/Development Debugging APIs/Web Service Integration Programming/Scripting ...

What We Do: Ikonic Technology has over 25 years of experience as Europe's premier independent IT distributor, and we have a reputation for exceeding our customer's expectations. With an award winning Mentality as CRN's Distributor of the Year (£100-300M) and the trophy … Manager: Build and maintain strong relationships with new, existing, and lapsed clients Identify and pursue new sales opportunities through B2B cold calling Deliver exceptional customer service to ensure client satisfaction Meet and exceed sales targets and performance metrics Collaborate with sales and other departments for a seamless customer ...

What We Do: Ikonic Technology has over 25 years of experience as Europe's premier independent IT distributor, and we have a reputation for exceeding our customer's expectations. With an award winning Mentality as CRN's Distributor of the Year (£100-300M) and the trophy … Manager: Build and maintain strong relationships with new, existing, and lapsed clients Identify and pursue new sales opportunities through B2B cold calling Deliver exceptional customer service to ensure client satisfaction Meet and exceed sales targets and performance metrics Collaborate with sales and other departments for a seamless customer ...

What We Do: Ikonic Technology has over 25 years of experience as Europe’s premier independent IT distributor, and we have a reputation for exceeding our customer’s expectations. With an award winning Mentality as CRN’s Distributor of the Year (£100-300M) and the trophy … Manager: Build and maintain strong relationships with new, existing, and lapsed clients Identify and pursue new sales opportunities through B2B cold calling Deliver exceptional customer service to ensure client satisfaction Meet and exceed sales targets and performance metrics Collaborate with sales and other departments for a seamless customer ...

help maintain the accuracy of the Stock Management Tool/database, ensure all hardware movements follow correct processes, and deliver a professional and positive customer experience in a fast-paced environment. This role is fully onsite in Barrow-in-Furness, and requires a full UK driving licence. … disposal/allocation procedures Provision and set up equipment for users Coordinate IMAC requests from initiation through to completion Uphold a high standard of customer service, even under pressure Skills & Experience Preferred experience: Background in inventory management, desktop support, or software/application installation Familiarity with ticketing ...

design, build, maintenance and development of a Kubernetes managed service. Networking: Working knowledge of IP networking, routing, switching, and firewall principles and protocols. Experience with SDN, DPDK and SR-IOV would be a plus. Security tools and practices: Configuration of PKI, certificates, HashiCorp Vault, and software supply chain security … integrating with a GitOps workflow, employing infrastructure as code (IaC) best practices. Proficient in implementing CI/CD pipelines to ensure consistent, automated deployments. Experience Required for the Role Mandatory 5+ years experience of Networks Infrastructure IT with a focus on networking ( IP networking, routing, switching, and firewall ...