1 to 25 of 280 Customer Experience Jobs in the North of England

Customer Experience Advisor At Jobtrain, we don't just support our clients and candidates — we empower them. Our Customer Success Team is central to everything we do, delivering support that is Polite, Personable, Professional and Patient. We're looking for a Customer Experience Advisor who … ll be the first line of support for our users, guiding them through our applicant tracking system (ATS), solving problems and making sure their experience is smooth and stress-free. Whether you're walking someone through a system feature, troubleshooting an issue, or helping configure a new setup, you … ll be part of a team that makes a real impact. ?? Is this you? You might already have experience in customer support, service desk roles, or working with software systems — or you're naturally curious about how tech works. You don't need to have used an ATS More ❯

Job Title: Customer Service Manager Department: Customer Support and Technical Support Location: Manchester, UK (Onsite) About the Role: As a Customer Service Manager, you'll lead our Customer Service and Technical Support teams to deliver outstanding customer experiences. Reporting to the Global Head of Support … deputy, helping to shape the day-to-day operations and overall strategy for the support function. You’ll focus on building a high-performing, customer-centric environment where service quality, satisfaction, and team development are prioritised. This is a leadership role where strong service management, coaching, and operational skills … are key. Key Responsibilities: Lead and develop Customer Service and Technical Support teams, including team leaders and Heads of Line. Oversee daily operations to ensure customer queries and technical issues are resolved quickly, professionally, and empathetically. Monitor and improve customer satisfaction (CSAT), first contact resolution (FCR), response More ❯

Were looking at a Service Desk Analyst to join our team. The Service Desk function is the face of Elite, handling 80% of inbound customer interactions. Youll be at the heart of it, managing a variety of service-related events, from general enquiries to resolving complex technical faults that … underpin critical business solutions. This fast-paced role offers the opportunity to log customer support requests, faults, and queries, completing tasks, and collaborating or escalating when necessary to ensure a positive outcome. Youll play a key role in keeping the Service Desk running smoothly, contributing to the exceptional customer … Heres why youll love working for us Our vision is to be the leading sustainableCloud Communications Provider,delivering world class Customer Experience (CX) and Digital Transformation solutions. And, when it comes to support, we are always looking for new ways to help our team grow and develop. Our More ❯

role Ready to head up Moorepays product marketing team? Want to put your spin on our positioning, messaging, and product direction? We need a customer-obsessed product marketer to manage our team owning customer insights, nailing messaging, and paving the way for a customer-focused product. If … Youll manage the product marketing engine from head to toe in a comprehensive 360 role. From sales enablement and competitive intel, to GTM and customer insights, this role touches every area of the function. Youll be working closely with our tight-knit marketing team, including acquisition gurus, our marketing … marketing goals. Develop insights about Moorepay, it's products, and it's customers that impact business decisions. Own our ICP profile, qualitative updates, and customer/prospect research. Lead customer forums, advocacy, and advisory boards. Customer-focused Lead and create an organisation-wide customer orientation and More ❯

Ready to head up Moorepay's product marketing team? Want to put your spin on our positioning, messaging, and product direction? We need a customer-obsessed product marketer to manage our team - owning customer insights, nailing messaging, and paving the way for a customer-focused product. If … ll manage the product marketing engine from head to toe in a comprehensive 360 role. From sales enablement and competitive intel, to GTM and customer insights, this role touches every area of the function. You'll be working closely with our tight-knit marketing team, including acquisition gurus, our … marketing goals. Develop insights about Moorepay, it's products, and it's customers that impact business decisions. Own our ICP profile, qualitative updates, and customer/prospect research. Lead customer forums, advocacy, and advisory boards. Customer-focused Lead and create an organisation-wide customer orientation and More ❯

encourages knowledge sharing, fosters exploration, and cherishes creative ideas. Combined, these guide us towards a shared vision in which brands around the world exceed customer expectations through the adoption of responsible marketing practices. The Product: Dotdigital is an all-in-one customer experience and data platform (CXDP … that empowers marketing teams to exceed customer expectations with highly personalized cross-channel journeys. With Dotdigital, marketers can seamlessly unify, enrich, and segment customer data. Breaking down data silos, Dotdigital streamlines decision-making and paves the way for marketing creativity that delivers customer engagement at scale. With … across web, email, SMS, WhatsApp, chat, push, social, ads, and more. About the Role We have an exciting opportunity for an energetic, proactive Senior Customer Success Manager to join our fantastic team. The successful candidate will be managing a client base of both Commerce and Engagement clients. Your responsibilities More ❯

Chief Experience Officer (CXO) £50,000 – £70,000 Central Manchester (Onsite) We’re hiring a Chief Experience Officer (CXO) to join a fast-growing eCommerce and education business based in Manchester. The company currently serves over 2,000 active customers and has ambitious plans to scale its digital … platform and offering over the next 12–18 months. This is a senior leadership role focused on improving the customer journey across onboarding, engagement, and long-term retention. You’ll work closely with both users and the internal team to shape the experience strategy, lead product improvements, and … drive customer success. We’re looking for someone who can blend strategic thinking with a hands-on approach – building the right systems, processes, and products to support customer growth and satisfaction. Key Responsibilities: Own the end-to-end customer journey, from onboarding to long-term engagement Lead More ❯

career with WSA? Due to continued growth at our Chester office, we have an exciting opportunity of Audiology Product Technical Support Advisor within our Customer Experience team. WS Audiology group was formed in 2019 through a merger with Widex and Signia combining over 140 years experience in … support is required Investigation into quality complaints and escalation via QMS process to ensure resolution as per regulations Provide trouble shooting solutions to support customer queries and capture in local CRM to ensure trends can be monitored About you: Essential Experience The successful candidate will: Have experience of product technical support to external customers Have a minimum of two years experience working within product technical support position Have a strong interest in IT and product technical support Have the ability to learn complex product portfolios across multiple brands Have Customer email and live chat More ❯

career with WSA? Due to continued growth at our Chester office, we have an exciting opportunity of Audiology Product Technical Support Advisor within our Customer Experience team. WS Audiology group was formed in 2019 through a merger with Widex and Signia combining over 140 years experience in … support is required Investigation into quality complaints and escalation via QMS process to ensure resolution as per regulations Provide trouble shooting solutions to support customer queries and capture in local CRM to ensure trends can be monitored About you: Essential Experience The successful candidate will: Have experience of product technical support to external customers Have a minimum of two years experience working within product technical support position Have a strong interest in IT and product technical support Have the ability to learn complex product portfolios across multiple brands Have Customer email and live chat More ❯

career with WSA? Due to continued growth at our Chester office, we have an exciting opportunity of Audiology Product Technical Support Advisor within our Customer Experience team. WS Audiology group was formed in 2019 through a merger with Widex and Signia combining over 140 years experience in … support is required Investigation into quality complaints and escalation via QMS process to ensure resolution as per regulations Provide trouble shooting solutions to support customer queries and capture in local CRM to ensure trends can be monitored About you: Essential Experience The successful candidate will: Have experience of product technical support to external customers Have a minimum of two years experience working within product technical support position Have a strong interest in IT and product technical support Have the ability to learn complex product portfolios across multiple brands Have Customer email and live chat More ❯

Company description: ClearCourse Job description: Join GDS, a Dynamic and Innovative Team Fuelled by ClearCourse!! The Junior Customer Success Managerat GDS will be responsible for maximizing customer lifetime value by driving product adoption, ensuring customer satisfaction, and proactively mitigating churn. You will act as a trusted advisor … partner, understanding their business objectives, challenges, and success metrics, and demonstrating how our solution delivers value. This role is crucial for reducing churn, maximising customer lifetime value, and driving sustainable growth for the company. About ClearCourse ClearCourse Group is a rapidly growing collaborative of disruptive technology innovators dedicated to … software and embedded payments solutions. GDS is a rapidly growing part of ClearCourse (26% growth year on year) who are looking for a Junior Customer Success Manager that will be working alongside a skilled team, made up of a BDM and another Customer Success Manager, you will also More ❯

strategically important to Michelin Connected Fleet ’s growth plans. The team serves 2 priorities - Nurture, retain and cross/up sell into the existing customer base Win new customers The team currently operates a hybrid sales role. WHAT WILL I BE DOING: ACCOUNT MANAGEMENT Build long term, successful and … sustainable relationships with our existing customer base Overall accountability for the customer’s Masternaut experience. Engage with Michelin Connected Fleet's stakeholders, where appropriate, to optimise this customer experience Lead all commercial aspects of the account including commercial queries through to contract negotiation to secure renewal … revenue growth to Masternaut Understand customers’ geographic landscape/business structure to extend Michelin Connected Fleet services into new markets and organisations Broaden out customer contacts to include Fleet, Operations, HSE & Strategy Accurate sales forecasting and pipeline management Working closely with Marketing to provide relevant feedback, produce industry materials More ❯

strategically important to Michelin Connected Fleet ’s growth plans. The team serves 2 priorities - Nurture, retain and cross/up sell into the existing customer base Win new customers The team currently operates a hybrid sales role. WHAT WILL I BE DOING: ACCOUNT MANAGEMENT Build long term, successful and … sustainable relationships with our existing customer base Overall accountability for the customer’s Masternaut experience. Engage with Michelin Connected Fleet's stakeholders, where appropriate, to optimise this customer experience Lead all commercial aspects of the account including commercial queries through to contract negotiation to secure renewal … revenue growth to Masternaut Understand customers’ geographic landscape/business structure to extend Michelin Connected Fleet services into new markets and organisations Broaden out customer contacts to include Fleet, Operations, HSE & Strategy Accurate sales forecasting and pipeline management Working closely with Marketing to provide relevant feedback, produce industry materials More ❯

interested in a career with WSA? Due to continued growth at our Chester office, we have an exciting opportunity of Data Controller within our Customer Experience team. WS Audiology group was formed in 2019 through a merger with Widex and Signia combining over 140 years' experience in … maintained in line with company policies and that any changes or discrepancies are identified and updated Mitigate business risks Manage onboarding process for new customer accounts to ensure data accuracy and key stakeholder communication New account set up of documents including Amber Road checks, ensuring CRM contacts are created … up for Global Template Documents to ensure correct output docs are available to customers based on requirements. This includes offering bespoke documents based on customer requests Any other duties as required to support Master Data and Customer Experience team About you: Essential Experience The successful candidate More ❯

Have you ever wondered what makes a tech product a great experience for the user, or perhaps you have a real passion for technology? GammaLabs is on the look-out for a Customer Experience and Quality Assurance Apprentice who is eager to gain some brilliant, hands-on … do this, you will perform tests in the building of the product, software or system, the product release, and engineering processes to make the customer’s experience as smooth as possible The purpose of this apprentice position is to develop your skills over time until you are able … responsibilities: You will be taught everything you need to know, especially the technical knowledge, however, as an apprentice, you can expect to: Check the experience of the customer is meeting specific requirements Perform tests in the product building, release, and engineering Check the quality of processes for the More ❯

will do the following; Drive requirements and design to identify and recommend workable solutions to clients across data driven marketing, single view of the customer, and marketing technology Drive platform selection to select the best technology platforms for the job Create architecture and solution blueprints based on the latest … Engineers, Clients and Business Stakeholders to help identify key areas for innovation, define and refine the challenge statement and propose solution hypotheses Work with customer technologies to design and implement new solutions and processes for clients to support new customer experience strategies Work with business and technology … client representatives to gather functional and technical requirements Keep informed of the latest technology trends and innovations especially in the areas of customer data platforms, marketing automation, data integration, master data management, marketing resource management, digital asset management, web content management, mobile, and social media Be comfortable in working More ❯

will do the following; Drive requirements and design to identify and recommend workable solutions to clients across data driven marketing, single view of the customer, and marketing technology Drive platform selection to select the best technology platforms for the job Create architecture and solution blueprints based on the latest … Engineers, Clients and Business Stakeholders to help identify key areas for innovation, define and refine the challenge statement and propose solution hypotheses Work with customer technologies to design and implement new solutions and processes for clients to support new customer experience strategies Work with business and technology … client representatives to gather functional and technical requirements Keep informed of the latest technology trends and innovations especially in the areas of customer data platforms, marketing automation, data integration, master data management, marketing resource management, digital asset management, web content management, mobile, and social media Be comfortable in working More ❯

will do the following; Drive requirements and design to identify and recommend workable solutions to clients across data driven marketing, single view of the customer, and marketing technology Drive platform selection to select the best technology platforms for the job Create architecture and solution blueprints based on the latest … Engineers, Clients and Business Stakeholders to help identify key areas for innovation, define and refine the challenge statement and propose solution hypotheses Work with customer technologies to design and implement new solutions and processes for clients to support new customer experience strategies Work with business and technology … client representatives to gather functional and technical requirements Keep informed of the latest technology trends and innovations especially in the areas of customer data platforms, marketing automation, data integration, master data management, marketing resource management, digital asset management, web content management, mobile, and social media Be comfortable in working More ❯

will do the following; Drive requirements and design to identify and recommend workable solutions to clients across data driven marketing, single view of the customer, and marketing technology Drive platform selection to select the best technology platforms for the job Create architecture and solution blueprints based on the latest … Engineers, Clients and Business Stakeholders to help identify key areas for innovation, define and refine the challenge statement and propose solution hypotheses Work with customer technologies to design and implement new solutions and processes for clients to support new customer experience strategies Work with business and technology … client representatives to gather functional and technical requirements Keep informed of the latest technology trends and innovations especially in the areas of customer data platforms, marketing automation, data integration, master data management, marketing resource management, digital asset management, web content management, mobile, and social media Be comfortable in working More ❯

will do the following; Drive requirements and design to identify and recommend workable solutions to clients across data driven marketing, single view of the customer, and marketing technology Drive platform selection to select the best technology platforms for the job Create architecture and solution blueprints based on the latest … Engineers, Clients and Business Stakeholders to help identify key areas for innovation, define and refine the challenge statement and propose solution hypotheses Work with customer technologies to design and implement new solutions and processes for clients to support new customer experience strategies Work with business and technology … client representatives to gather functional and technical requirements Keep informed of the latest technology trends and innovations especially in the areas of customer data platforms, marketing automation, data integration, master data management, marketing resource management, digital asset management, web content management, mobile, and social media Be comfortable in working More ❯

will do the following; Drive requirements and design to identify and recommend workable solutions to clients across data driven marketing, single view of the customer, and marketing technology Drive platform selection to select the best technology platforms for the job Create architecture and solution blueprints based on the latest … Engineers, Clients and Business Stakeholders to help identify key areas for innovation, define and refine the challenge statement and propose solution hypotheses Work with customer technologies to design and implement new solutions and processes for clients to support new customer experience strategies Work with business and technology … client representatives to gather functional and technical requirements Keep informed of the latest technology trends and innovations especially in the areas of customer data platforms, marketing automation, data integration, master data management, marketing resource management, digital asset management, web content management, mobile, and social media Be comfortable in working More ❯

will do the following; Drive requirements and design to identify and recommend workable solutions to clients across data driven marketing, single view of the customer, and marketing technology Drive platform selection to select the best technology platforms for the job Create architecture and solution blueprints based on the latest … Engineers, Clients and Business Stakeholders to help identify key areas for innovation, define and refine the challenge statement and propose solution hypotheses Work with customer technologies to design and implement new solutions and processes for clients to support new customer experience strategies Work with business and technology … client representatives to gather functional and technical requirements Keep informed of the latest technology trends and innovations especially in the areas of customer data platforms, marketing automation, data integration, master data management, marketing resource management, digital asset management, web content management, mobile, and social media Be comfortable in working More ❯

will do the following; Drive requirements and design to identify and recommend workable solutions to clients across data driven marketing, single view of the customer, and marketing technology Drive platform selection to select the best technology platforms for the job Create architecture and solution blueprints based on the latest … Engineers, Clients and Business Stakeholders to help identify key areas for innovation, define and refine the challenge statement and propose solution hypotheses Work with customer technologies to design and implement new solutions and processes for clients to support new customer experience strategies Work with business and technology … client representatives to gather functional and technical requirements Keep informed of the latest technology trends and innovations especially in the areas of customer data platforms, marketing automation, data integration, master data management, marketing resource management, digital asset management, web content management, mobile, and social media Be comfortable in working More ❯

will do the following; Drive requirements and design to identify and recommend workable solutions to clients across data driven marketing, single view of the customer, and marketing technology Drive platform selection to select the best technology platforms for the job Create architecture and solution blueprints based on the latest … Engineers, Clients and Business Stakeholders to help identify key areas for innovation, define and refine the challenge statement and propose solution hypotheses Work with customer technologies to design and implement new solutions and processes for clients to support new customer experience strategies Work with business and technology … client representatives to gather functional and technical requirements Keep informed of the latest technology trends and innovations especially in the areas of customer data platforms, marketing automation, data integration, master data management, marketing resource management, digital asset management, web content management, mobile, and social media Be comfortable in working More ❯

will do the following; Drive requirements and design to identify and recommend workable solutions to clients across data driven marketing, single view of the customer, and marketing technology Drive platform selection to select the best technology platforms for the job Create architecture and solution blueprints based on the latest … Engineers, Clients and Business Stakeholders to help identify key areas for innovation, define and refine the challenge statement and propose solution hypotheses Work with customer technologies to design and implement new solutions and processes for clients to support new customer experience strategies Work with business and technology … client representatives to gather functional and technical requirements Keep informed of the latest technology trends and innovations especially in the areas of customer data platforms, marketing automation, data integration, master data management, marketing resource management, digital asset management, web content management, mobile, and social media Be comfortable in working More ❯