1 to 25 of 296 Customer Experience Jobs in the North of England

Customer Experience Lead – IT, Telco, UCaaS, CC, Customer Journey, Mapping, Sales, Insights, Metrics, NPAS, ITIL, Contact Centre, Cloud Communications, Mainly remote (2d/month LDN) This is a fantastic permanent Customer Experience Lead opportunity with a leading London based tech organisation. The Customer Experience … discounts etc) Key skills: Customer Experience Lead – IT, Telco, UCaaS, CC, Customer Journey, Mapping, Sales, Insights, Metrics, NPAS, ITIL, Contact Centre, CX, Cloud Communications, Mainly remote (2d/month LDN) *PLEASE READ BEFORE APPLYING* Please ensure your location is clear on your CV/application. ...

Customer Experience Lead – IT, Telco, UCaaS, CC, Customer Journey, Mapping, Sales, Insights, Metrics, NPAS, ITIL, Contact Centre, Cloud Communications, Mainly remote (2d/month LDN) This is a fantastic permanent Customer Experience Lead opportunity with a leading London based tech organisation. The Customer Experience … discounts etc) Key skills: Customer Experience Lead – IT, Telco, UCaaS, CC, Customer Journey, Mapping, Sales, Insights, Metrics, NPAS, ITIL, Contact Centre, CX, Cloud Communications, Mainly remote (2d/month LDN) *PLEASE READ BEFORE APPLYING* Please ensure your location is clear on your CV/application. ...

newly created role leading customer experience, service performance, and client escalation management, setting up a service management function in a high-growth environment and shaping the end-to-end customer journey. Client Details This business is a fast-scaling, technology-led business services organisation undergoing significant investment … function - starting as a standalone position but quickly building a team and structure around you as the area grows. You will orchestrate the entire customer journey for multiple clients, acting as the single point of entry, improving consistency, and removing friction from the experience. Description You will ...

About Pronetx Pronetx is a cutting-edge consulting firm that specializes in transformative customer experience (CX) solutions powered by AWS. With decades of experience deploying sophisticated CX solutions for industry leaders like Capital One, Social Security Administration, and Hilton, we're known for pushing the boundaries … what's possible in customer experience technology. Job Overview We are seeking a skilled Web Automation Engineer to design, develop, and maintain a robust web automation framework for API and functional testing. The ideal candidate will have hands-on experience in building scalable test frameworks using Playwright ...

About Pronetx Pronetx is a cutting-edge consulting firm that specializes in transformative customer experience (CX) solutions powered by AWS. With decades of experience deploying sophisticated CX solutions for industry leaders like Capital One, Social Security Administration, and Hilton, we're known for pushing the boundaries … what's possible in customer experience technology. Job Overview We are seeking a skilled Web Automation Engineer to design, develop, and maintain a robust web automation framework for API and functional testing. The ideal candidate will have hands-on experience in building scalable test frameworks using Playwright ...

About Pronetx Pronetx is a cutting-edge consulting firm that specializes in transformative customer experience (CX) solutions powered by AWS. With decades of experience deploying sophisticated CX solutions for industry leaders like Capital One, Social Security Administration, and Hilton, we're known for pushing the boundaries … what's possible in customer experience technology. Job Overview We are seeking a skilled Web Automation Engineer to design, develop, and maintain a robust web automation framework for API and functional testing. The ideal candidate will have hands-on experience in building scalable test frameworks using Playwright ...

About Pronetx Pronetx is a cutting-edge consulting firm that specializes in transformative customer experience (CX) solutions powered by AWS. With decades of experience deploying sophisticated CX solutions for industry leaders like Capital One, Social Security Administration, and Hilton, we're known for pushing the boundaries … what's possible in customer experience technology. Job Overview We are seeking a skilled Web Automation Engineer to design, develop, and maintain a robust web automation framework for API and functional testing. The ideal candidate will have hands-on experience in building scalable test frameworks using Playwright ...

About Pronetx Pronetx is a cutting-edge consulting firm that specializes in transformative customer experience (CX) solutions powered by AWS. With decades of experience deploying sophisticated CX solutions for industry leaders like Capital One, Social Security Administration, and Hilton, we're known for pushing the boundaries … what's possible in customer experience technology. Job Overview We are seeking a skilled Web Automation Engineer to design, develop, and maintain a robust web automation framework for API and functional testing. The ideal candidate will have hands-on experience in building scalable test frameworks using Playwright ...

their integrations with other tools like marketing automation, analytics, and content creation software. Familiarity with marketing analytics, campaign management, and customer experience (CX) concepts. Experience with programme management tools like Jira is often required. Marketing campaign management, content development, and creative strategy Proficiency in CRM and Digital … understanding of marketing analytics and reporting through tools such as (Power BI, Looker etc) Additionally, applicants should have knowledge of customer experience (CX) Conversion Rate Optimization (CRO), including AB multivariate testing, funnel analysis, landing page optimization, and personalization strategies If interested in this Head of Projects (MarTech/ ...

Contact Centre Customer Support Advisor/Customer Service Agent A great opportunity for a Contact Centre Customer Support Advisor/Customer Service Agent to join this fast-growing fibre broadband provider, supporting customers with onboarding, broadband technical issues, billing queries and service delivery while providing excellent … customer service and troubleshooting support. If you’ve also worked in the following roles, we’d also like to hear from you: Call Centre Customer Service Assistant, Technical Support Advisor, Broadband Helpdesk Advisor, Contact Centre Advisor, Service Desk Advisor SALARY: £25,000 per annum + Benefits LOCATION: Altrincham ...

working with a UK-based organisation where ServiceNow sits at the heart of the organisation.The platform is used to drive meaningful outcomes across customer, employee, and technology experience, not simply as a ticketing tool.This is a hands-on developer role suited to someone who enjoys building, configuring … workflows Employee and HR portals Skills and experience Proven hands-on experience as a ServiceNow Developer Strong understanding of ServiceNow workflows across CX, TX, and EX Proficiency in JavaScript and ServiceNow scripting fundamentals Experience with Flow Designer, Glide API, and IntegrationHub Familiarity with HTML ...

Customer Enablement Executive Competitive + Bonus + Benefits Manchester, Leeds, Slough or Wigan (Hybrid 2-3 days a weel) Permanent full time At IRIS Software Group, we're dedicated to providing market-leading software solutions that empower businesses and organizations to thrive. Our commitment to innovation, customer success … support over 100,000 businesses, helping them streamline their operations with cutting-edge technology. The Role: We are looking for a proactive and customer-focused Customer Enablement Executive to join our team. In this role, you will play a key part in ensuring our customers successfully adopt ...

Customer Enablement Executive Competitive + Bonus + Benefits Manchester, Leeds, Slough or Wigan (Hybrid 2-3 days a weel) Permanent full time At IRIS Software Group, we're dedicated to providing market-leading software solutions that empower businesses and organizations to thrive. Our commitment to innovation, customer success … support over 100,000 businesses, helping them streamline their operations with cutting-edge technology. The Role: We are looking for a proactive and customer-focused Customer Enablement Executive to join our team. In this role, you will play a key part in ensuring our customers successfully adopt ...

Customer Enablement Executive Competitive + Bonus + Benefits Manchester, Leeds, Slough or Wigan (Hybrid 2-3 days a weel) Permanent full time At IRIS Software Group, we’re dedicated to providing market-leading software solutions that empower businesses and organizations to thrive. Our commitment to innovation, customer success … support over 100,000 businesses, helping them streamline their operations with cutting-edge technology. The Role: We are looking for a proactive and customer-focused Customer Enablement Executive to join our team. In this role, you will play a key part in ensuring our customers successfully adopt ...

Location: Piccadilly, Manchester, (M1) Salary: Starting at £70,906 per annum Job Purpose The role will lead the Operational Management and optimisation of all customer-facing payment systems used across digital and physical transport ticketing environments. This includes contactless EMV payments, mobile ticketing apps, smartcard platforms, ticket vending machines … practices, monitor system health, coordinate incident response, and serve as a key liaison between Ticketing Leadership, technology teams including internal and external suppliers and customer experience stakeholders. Key Responsibilities System Monitoring: Oversee daily performance of ticketing systems, ensuring uptime and reliability. Incident Management: Respond to and resolve technical ...

gather requirements and scope new services, translating into functional and non-functional business requirements and user stories for delivery, focusing on a consistent experience and integration with existing workflows. Map out As-Is, anddesign To-Be processes supporting cost and benefit analysis. Work collaboratively with business users, third parties … that business needs are understood and translated into requirements that enable the selection, design, and delivery of technology enabled business solutions with innovation and customer experience at the heart of design principles. Essential criteria: Experienced in designing efficient and customer focused processes that deliver a good customer ...

Opportunity A fantastic opportunity to join a customer-centric technology business providing industry-leading biometric solutions across the UK. You will be joining the Customer Success team as a 1st Line Customer Service Executive, acting as the first point of contact for users of the platform -supporting … system use, troubleshooting issues, and ensuring smooth and timely ticket resolution. This role sits at the heart of ensuring customer satisfaction, service excellence, and seamless operational support across a wide client base. Working pattern This will be 3 days a week onsite and 2 days remote based with ...

Opportunity A fantastic opportunity to join a customer-centric technology business providing industry-leading biometric solutions across the UK. You will be joining the Customer Success team as a 1st Line Customer Service Executive, acting as the first point of contact for users of the platform -supporting … system use, troubleshooting issues, and ensuring smooth and timely ticket resolution. This role sits at the heart of ensuring customer satisfaction, service excellence, and seamless operational support across a wide client base. Working pattern This will be 3 days a week onsite and 2 days remote based with ...

Opportunity A fantastic opportunity to join a customer-centric technology business providing industry-leading biometric solutions across the UK. You will be joining the Customer Success team as a 1st Line Customer Service Executive , acting as the first point of contact for users of the platform -supporting … system use, troubleshooting issues, and ensuring smooth and timely ticket resolution. This role sits at the heart of ensuring customer satisfaction, service excellence, and seamless operational support across a wide client base. Working pattern This will be 3 days a week onsite and 2 days remote based with ...

telephony and collaboration data. Our solutions span Microsoft Teams, Cisco BroadWorks, Webex Calling, and CRM integrations — delivering real-time and historical analytics that improve customer experience and business performance. We are expanding our platform to include advanced AI capabilities — voice and chat assistants, intelligent analytics, and predictive insights … language analytics, and predictive models. This role balances strategic technical direction with hands-on implementation, ensuring Akixi's AI initiatives deliver tangible business and customer outcomes. Key Responsibilities Lead the definition and delivery of Akixi's AI strategy and technology roadmap. Architect scalable AI solutions integrated into Akixi ...

telephony and collaboration data. Our solutions span Microsoft Teams, Cisco BroadWorks, Webex Calling, and CRM integrations — delivering real-time and historical analytics that improve customer experience and business performance. We are expanding our platform to include advanced AI capabilities — voice and chat assistants, intelligent analytics, and predictive insights … language analytics, and predictive models. This role balances strategic technical direction with hands-on implementation, ensuring Akixi's AI initiatives deliver tangible business and customer outcomes. Key Responsibilities Lead the definition and delivery of Akixi's AI strategy and technology roadmap. Architect scalable AI solutions integrated into Akixi ...

telephony and collaboration data. Our solutions span Microsoft Teams, Cisco BroadWorks, Webex Calling, and CRM integrations — delivering real-time and historical analytics that improve customer experience and business performance. We are expanding our platform to include advanced AI capabilities — voice and chat assistants, intelligent analytics, and predictive insights … language analytics, and predictive models. This role balances strategic technical direction with hands-on implementation, ensuring Akixi's AI initiatives deliver tangible business and customer outcomes. Key Responsibilities Lead the definition and delivery of Akixi's AI strategy and technology roadmap. Architect scalable AI solutions integrated into Akixi ...

telephony and collaboration data. Our solutions span Microsoft Teams, Cisco BroadWorks, Webex Calling, and CRM integrations — delivering real-time and historical analytics that improve customer experience and business performance. We are expanding our platform to include advanced AI capabilities — voice and chat assistants, intelligent analytics, and predictive insights … language analytics, and predictive models. This role balances strategic technical direction with hands-on implementation, ensuring Akixi's AI initiatives deliver tangible business and customer outcomes. Key Responsibilities Lead the definition and delivery of Akixi's AI strategy and technology roadmap. Architect scalable AI solutions integrated into Akixi ...

telephony and collaboration data. Our solutions span Microsoft Teams, Cisco BroadWorks, Webex Calling, and CRM integrations — delivering real-time and historical analytics that improve customer experience and business performance. We are expanding our platform to include advanced AI capabilities — voice and chat assistants, intelligent analytics, and predictive insights … language analytics, and predictive models. This role balances strategic technical direction with hands-on implementation, ensuring Akixi's AI initiatives deliver tangible business and customer outcomes. Key Responsibilities Lead the definition and delivery of Akixi's AI strategy and technology roadmap. Architect scalable AI solutions integrated into Akixi ...

telephony and collaboration data. Our solutions span Microsoft Teams, Cisco BroadWorks, Webex Calling, and CRM integrations — delivering real-time and historical analytics that improve customer experience and business performance. We are expanding our platform to include advanced AI capabilities — voice and chat assistants, intelligent analytics, and predictive insights … language analytics, and predictive models. This role balances strategic technical direction with hands-on implementation, ensuring Akixi's AI initiatives deliver tangible business and customer outcomes. Key Responsibilities Lead the definition and delivery of Akixi's AI strategy and technology roadmap. Architect scalable AI solutions integrated into Akixi ...