1 to 25 of 147 Customer Experience Jobs in the North of England

Generation, one of Europe’s largest renewable energy investors, and are powered by 100% deep green energy. We have a uniquely community-led and customer-first approach to creating and managing high-usage, design-led and fully funded-EV charging solutions that add value to your organisation or site. … the chargers work - our network currently has a 99.6% uptime/availability record. Our employee owned business is built on commitment, trust and brilliant customer service. We love working with local people and are passionate about making a positive contribution to the communities we serve. Job Profile We are … seeking an innovative and passionate Director of Customer Experience to lead our efforts in delivering unparalleled service and experiences to our customers. This role demands a leader who obsesses over every aspect of the customer journey, from the moment they consider using our charging stations to the more »

more than 110 years. Underlying all activities is our “At your side” spirit, which always places our customers first. We do this with a customer-first attitude and commitment to the circular economy, ensuring minimal impact on the environment through our “At your side 2030” vision and environmentally conscious … the European Headquarters of the Brother Group. Working alongside 20 European offices, BIE manages Pan European operations and strategy, ensuring a genuinely unified and customer-centric approach is always adopted. BIE also provides sales offices with support in Product Marketing, Technical and Logistic Services, Environmental strategy and management, IT … invest for the future. At Brother, we are proud to deliver amazing IT services and experiences through our talented people in an agile and customer-centric way. About the Role A Fantastic opportunity has arisen for a Customer Experience Specialist to join Brother in our European Product more »

As a Customer Experience Specialist Service Advisor Apprentice, you will develop first-class customer service skills including understanding customer needs and business needs, critically evaluating customer service levels, and implementing changes to improve the customer journey and using appropriate resources and technology. Role The … role of a Customer Experience Specialist Service Advisor Apprentice expert: Understanding your customers and the business Developing knowledge of relevant regulations and legislation Using appropriate resources and technology to meet the needs of customers Keeping up to date with the most recent product information Resolving challenges Understanding the … extended customer journey Understanding how to apply different skills and behaviours in various situations Developing insights into customer behaviour including influencing factors such as loyalty, emotion and culture Apply knowledge and skills to find solutions to complex challenges Analyse service levels and develop options for improvement Training Working more »

winning ecommerce tech business in Manchester. The global business is one of the fastest growing in their specialist field and are now recruiting a Customer Research & Insight Manager to join the entrepreneurial team. The business has an excellent culture with a start-up feel and are looking for a … business and team are expanding, leaving lots of opportunity to learn, grow and develop. If you get excited by data, insights and driving the customer experience – this could be the dream opportunity for you! Role & Responsibilities: Take ownership of market research and customer experience agenda, by … actionable recommendations to drive improvements Provide up to date market and competitor analysis Sills & Experience: Experience working in a Market Research or CX role Ability to work with large quantities of data, and convert in to actionable insights Have experience working with qualitative and quantitative research techniques more »

As a Customer Experience Specialist Star Expert Apprentice apprentice, you will develop first-class customer service skills including understanding customer needs and business needs, critically evaluating customer service levels and implementing changes to improve the customer journey and using appropriate resources and technology. Role … The role of a Customer Experience Specialist Star Expert Apprentice expert: Understanding your customers and the business Developing knowledge of relevant regulations and legislation Using appropriate resources and technology to meet the needs of customers Keeping up to date with the most recent product information Resolving challenges Understanding … the extended customer journey Understanding how to apply different skills and behaviours in various different situations Developing insights into customer behaviour including influencing factors such as loyalty, emotion and culture Apply knowledge and skills to find solutions to complex challenges Analyse service levels and develop options for improvement more »

As a Customer Experience Specialist Star Expert Apprentice apprentice, you will develop first-class customer service skills including understanding customer needs and business needs, critically evaluating customer service levels and implementing changes to improve the customer journey and using appropriate resources and technology. Role … The role of a Customer Experience Specialist Star Expert Apprentice expert: Understanding your customers and the business Developing knowledge of relevant regulations and legislation Using appropriate resources and technology to meet the needs of customers Keeping up to date with the most recent product information Resolving challenges Understanding … the extended customer journey Understanding how to apply different skills and behaviours in various different situations Developing insights into customer behaviour including influencing factors such as loyalty, emotion and culture Apply knowledge and skills to find solutions to complex challenges Analyse service levels and develop options for improvement more »

project team and homes to ensure that the new system being delivered will be used to the best of its ability whilst enhancing the customer experience through supporting and coaching the homes and hospitals recently trained. Barchester Healthcare is one of the UKs market leading healthcare providers being … builds programme with 10 new build homes being built and opened every year for the next three years, we are rapidly and successfully expanding. Experience and skills required: Excellent understanding of CRM systems (Salesforce would be advantageous) Understanding of customer experience Experience in supporting individuals to … use systems Enquiry management experience Change management Confident in working collaboratively Able to get to grasp with new IT systems and processes with ease Proven multi-tasker Key Responsibilities: Ensure that all staff are fully engaged with all the aspects of the CRM system Provide support and advice to more »

and investment there is now an opportunity for an experienced Conversion Rate Optimisation (CRO) specialist to join their team and essentially own the online customer journey and personalisation programme. This is a critical hire for the client, I’m looking for someone with experience across conversion (CRO), A … Personalisation. The purpose of this role is to analyse and optimise online performance and improve site conversion by suggesting appropriate change and improvements to customer experience and in return driving profitable sales. A role supported by the wider digital team including an in house Dev Team (Web Deb … of 4). Responsibilities include: Plan & implement the customer experience strategy (CRO) to drive improvements to conversion rates and personalise the user experience on the website and other online marketing channels. Create a customer experience/user experience that lead to conversion and a more »

and investment there is now an opportunity for an experienced Conversion Rate Optimisation (CRO) specialist to join their team and essentially own the online customer journey and personalisation programme. This is a critical hire for the client, I’m looking for someone with experience across conversion (CRO), A … Personalisation. The purpose of this role is to analyse and optimise online performance and improve site conversion by suggesting appropriate change and improvements to customer experience and in return driving profitable sales. A role supported by the wider digital team including an in house Dev Team (Web Deb … of 4). Responsibilities include: Plan & implement the customer experience strategy (CRO) to drive improvements to conversion rates and personalise the user experience on the website and other online marketing channels. Create a customer experience/user experience that lead to conversion and a more »

Job Title: Technical Experience Specialist Department: Customer Support Company Overview: Our client is a renowned provider of innovative technology solutions. They are committed to enhancing customer experiences through cutting-edge products and exceptional support services. Job Description: We are seeking a dynamic and detail-oriented Customer Experience Specialist/Analyst to join our Customer Support team. The primary focus of this role is to create engaging and user-friendly content for our customers, develop our Chat Bot function, and analyse data to continually improve the customer experience. Key Responsibilities: Participate in building … Bot data to identify improvement areas and enhance user interactions. Contribute to proposals for the design, structure, and delivery methods of content to optimise customer engagement. Collaborate with the call centre team to review contact trends and recommend improvements to end-user content. Liaise with document and development teams more »

Job Title: Technical Experience Specialist Department: Customer Support Company Overview: Our client is a renowned provider of innovative technology solutions. They are committed to enhancing customer experiences through cutting-edge products and exceptional support services. Job Description: We are seeking a dynamic and detail-oriented Customer Experience Specialist/Analyst to join our Customer Support team. The primary focus of this role is to create engaging and user-friendly content for our customers, develop our Chat Bot function, and analyse data to continually improve the customer experience. Key Responsibilities: Participate in building … Bot data to identify improvement areas and enhance user interactions. Contribute to proposals for the design, structure, and delivery methods of content to optimise customer engagement. Collaborate with the call centre team to review contact trends and recommend improvements to end-user content. Liaise with document and development teams more »

K3 is a leading global supplier of integrated business systems to retailers, manufacturers, and distributors. We have over 25 years' experience of delivering award winning solutions for more than 3,000 customers across 20 countries. Our success is built upon world class software, tailored by our industry expertise, and … delivered by our world class service. To learn more about our company, please visit www.k3btg.com. Reporting to the Head of Customer Experience and Project Delivery, the Project Manager is responsible for managing the timely delivery of quality project implementations, resulting in a positive customer experience and … K3 Syspro ‘IDEAL' project methodology, which itself is based upon PRINCE 2 principles. The Project Manager is the key point of contact with the customer and should maintain the suite of project documentation relating to each project, (such as project meetings, consultancy visits, development meetings etc.) and ensure it more »

SOC in Sheffield and provides 24x7 Infrastructure and Service Desk support to our Customers. The team is the focal point for many of our customer’s infrastructure and deals with Issues that are critical to their Business. The ITSM Quality Team works with the technical teams to monitor SLA … hours. This role involves the following: Manage the ITSM Quality team and the outputs of that team and be responsible for reporting to the Customer Experience Management teams. Help develop strong processes so that in scope areas are managed and measured to meaningful KPI’s and SLA’s. … Backup, Archiving, storage Core Infrastructure -Windows/Networks Business Competencies: Strong understanding of ITIL processes - advanced ITIL qualification would be desirable but not essential Experience of Problem, Incident and Change Management, analyzing incident trends, raising problem records, working with technical teams. Experience of Major Incident Management with the more »

South Tyneside are looking for a Service Desk Team Lead to ensure the service desk team are focussed on maintaining a high level of customer service and provide guidance on how to improve standards to provide a better customer experience . You will work closely with the … on Major Incident Managment and in addition, there will be opportunity to improve process, systems and tools with a focus on delivering the best customer experience possible. Key responsibilities will include: Manage and monitor operational activities covering OLAs, SLTs in line with KPI's. Maintain high levels of … customer service experience whilst liaising with other delivery teams Effectively manage communications for major incidents and escalate as required. Develop the skills and knowledge of the Service Desk Analysts Assist with employee training Experience and skills required: Experience within a similar role Knowledge and experience more »

ll do: Be Someone who is naturally inquisitive and passionate about solving problems, you will do your best to find ways to make the customer experience best in class. Our award-winning Experimentation team exists to maximise the ROI of the product development teams by ensuring that what … is delivered has the greatest impact on the customer experience and our business KPIs. The role of the Senior Digital Experimentation Analyst is to own the end-to-end process of optimisation for these specific business areas. This is achieved through a data-driven continuous optimisation and improvement … hypotheses for improvement, and then run testing and optimisation programmes to validate and realise these recommendations. What you’ll bring: A passion for the customer, ensuring we do what’s right for the customer every time Experience of digital optimisation and experimentation (A/B and MV more »

Central Employment are delighted to be working in partnership with a leading UK Hospitality brand, as they look to appoint a creative Senior Web & Customer Experience Manager, joining their growing in-house marketing function. An exciting opportunity for an experienced and enthusiastic digital marketing leader to execute and … other digital functions. Lead management of and relationships with e-commerce platforms and 3rd party service providers. Lead core website development project to enhance customer/user experience (UX), and drive conversion. Oversee significant strategic projects, collaborating with the wider Commercial team, internal stakeholders, and external agencies (including … emerging trends, platforms, and best practices. Carry out any other reasonable duties requested by management. Present business results to an excellent standard as required. Experience required: You will be an enthusiastic and experienced marketer with expertise across a range of areas including web experience, UX design, customer more »

Are you passionate about delivering exceptional customer service? Do you thrive in a busy office environment? Our client, a leading manufacturing organisation, is seeking a Customer Service Executive to join their dynamic team and provide an outstanding customer experience. 🌟 💻 Full-time, permanent position with a competitive salary … year ⏰ Working hours: Full-time, 08:30 - 17:30 with potential for hybrid working after probation 📍 WF2 location with on-site parking As a Customer Service Executive, you will be responsible for delivering a best-in-class customer experience to our client's valued customers. You will … handle various customer queries, address concerns, provide in-depth product knowledge, and ensure that their journey with our client is exceptional. By being the primary contact for customer enquiries, you will represent the organisation and its brand throughout all communication, ensuring customer satisfaction and loyalty. Provide excellent more »

of Partners and end users across the UK. The Provisioning Manager will ensure that the team not only meets but exceeds performance targets in customer service and customer satisfaction by cultivating a proactive, high energy, supportive, and innovative team environment. Responsibilities Team Leadership and Development: Provide leadership and … direction to the team of Team Leaders and Provisioning Agents focusing on the delivery of Customer Connections with excellent customer updates through out the process. Develop managers and team members' skills in customer service, problem resolution, and effective communication through regular training and coaching. Foster a collaborative … Management: Monitor individual and team performance against service level agreements (SLAs) and key performance indicators (KPIs) including Delivery to Promise, Mean Time To Provide, Customer Satisfaction, Connections completed, email and call handling; implement strategies to meet or exceed targets. Provide weekly and monthly updates against the KPIs working across more »

UK's largest developers of pharmacy software solutions who pride themselves not only on the quality of their products but on delivering an exceptional customer service and customer experience at every stage. Are you a natural customer care advocate with extensive customer service experience … soundoffurthering your career and potential in the IT industry by joining a leading Healthcare solutions company? Do you want to work in a varied customer centricrole where you'll be the voice of the Company, providing first point of contact support and training for those pharmacy customers using their … support by means of; Telephone Remote/Dial In On Site Providinga friendly and professional service to their customers at all times Ensuring all customer incidents are resolved in line with company timescales. Managing customer incident progress, call backs and correspondence when required. Prioritisingcalls and incidents and escalatingto more »

Head of Omnichannel and Customer Delivery Scopes eCommerce Hub Salford The Head of Omnichannel and Customer Experience is accountable for leading Scope's ecommerce business into our next stage of growth. And turning this into a future significant income stream for the charity. The role Develop and … drive the implementation of an eCommerce strategy. Commission and drive a programme to garner customer insights across all channels. Collaborate with the Head of Retail Shops to connect Scopes online and brick and mortar propositions. Use customer insights to inform the buying and merchandising of new goods. To … return significant profit margins for the charity. Use customer insights to inform future brick and mortar propositions. Including brand and format and the instore experience. Lead on plans to strengthen our partnerships with retail corporate donors. To diversify and grow quality stock donations to drive income and deliver profit. more »

We are Concentrix. We are dedicated to creating success for our clients, the communities around us and each other. We provide outsourced inside sales, customer success, renewals management, and channel management solutions for the world's greatest brands. At Concentrix, you will be part of our diversified team that … relationships. Reporting to a sales manager, you will have an assigned territory and develop an excellent level of product or service knowledge to support customer questions and promote offerings. Along the way you will have access to world-class training opportunities to grow and enhance your skills and career. … Concentrix, you can truly Own Your Future! You Have 4+ years working in sales or account management 4+ years working in a technical environment Experience in high-volume calling Experience with customer experience and sales Enthusiasm for new technology MS Office experience (Word, PowerPoint, Outlook more »

We are Concentrix. We are dedicated to creating success for our clients, the communities around us and each other. We provide outsourced inside sales, customer success, renewals management, and channel management solutions for the world's greatest brands. At Concentrix, you will be part of our diversified team that … relationships. Reporting to a sales manager, you will have an assigned territory and develop an excellent level of product or service knowledge to support customer questions and promote offerings. Along the way you will have access to world-class training opportunities to grow and enhance your skills and career. … Concentrix, you can truly Own Your Future! You Have 4+ years working in sales or account management 4+ years working in a technical environment Experience in high-volume calling Experience with customer experience and sales Enthusiasm for new technology MS Office experience (Word, PowerPoint, Outlook more »

We are Concentrix. We are dedicated to creating success for our clients, the communities around us and each other. We provide outsourced inside sales, customer success, renewals management, and channel management solutions for the world's greatest brands. At Concentrix, you will be part of our diversified team that … relationships. Reporting to a sales manager, you will have an assigned territory and develop an excellent level of product or service knowledge to support customer questions and promote offerings. Along the way you will have access to world-class training opportunities to grow and enhance your skills and career. … Concentrix, you can truly Own Your Future! You Have 4+ years working in sales or account management 4+ years working in a technical environment Experience in high-volume calling Experience with customer experience and sales Enthusiasm for new technology MS Office experience (Word, PowerPoint, Outlook more »

CUSTOMER ANALYST £40,000 - 50,000 REMOTE An opportunity to develop customer analytics in a rapidly growing team within a well known UK brand. THE COMPANY A leading retailer in the UK focussed on using customer data to the best of their ability. With a large customer … how customers receive the brand is huge and they are growing teams all across the business to make this happen. THE ROLE As a Customer Analyst, you will lead on insight generation into who the customers are and how to better improve their experience. More specifically you will have … to: Use SQL to understand and breakdown large sets of data to extract impactful insights on customer lifetime value, customer churn and retention Segment customers through data modelling and deep dive analysis, allowing for targeted marketing and a more personalised customer experience Provide insights to senior more »

Team, reporting to the Group Delivery Director, they will manage a team of 70+ people based in our Shared Services Centre in Sheffield. Previous experience of managing large IT support delivery teams, ideally experience working within a managed service provider (MSP) environment. People Management Financial Management Senior Leadership … The Person The right person will have experience in managing complex multi-disciplined IT Managed Services and will have worked at a senior level in service delivery roles in a fast-paced business. We are looking for a Senior Manager who has 7 years’ experience managing managers, and … leading operations in a customer focussed, remote support environment, covering Level 1 End User Service Desk through to Level 3 Infrastructure support. This is a Senior role and reports to the Group Delivery Director. You will work as part of the Operations Management Team whose objectives and priorities are more »