176 to 200 of 204 Customer Insight Jobs in the UK

working closely with engineering, design, and commercial teams to build tools and programmes that drive real AI adoption in the workplac e.You will translate customer insight, business goals, and market signals into clear product decisions - balancing long-term vision with short-term delivery. This is a hands ...

need a digital product lead who knows both ends of app delivery to help us develop and improve our customer-facing B2B data and content apps/products, and help us visualise and dashboard internal data. Ideally you'll have worked in media or agency on customer … data presentation, directories or similar products), and have a good understanding and interest in how to drive uptake and commercial success of anything customer-facing, and be able to get your hands dirty on data sources and working in SQL and Azure and PowerBI (or very similar, like Tableau ...

need a digital product lead who knows both ends of app delivery to help us develop and improve our customer-facing B2B data and content apps/products, and help us visualise and dashboard internal data. Ideally you'll have worked in media or agency on customer … data presentation, directories or similar products), and have a good understanding and interest in how to drive uptake and commercial success of anything customer-facing, and be able to get your hands dirty on data sources and working in SQL and Azure and PowerBI (or very similar, like Tableau ...

need a digital product lead who knows both ends of app delivery to help us develop and improve our customer-facing B2B data and content apps/products, and help us visualise and dashboard internal data. Ideally you'll have worked in media or agency on customer … data presentation, directories or similar products), and have a good understanding and interest in how to drive uptake and commercial success of anything customer-facing, and be able to get your hands dirty on data sources and working in SQL and Azure and PowerBI (or very similar, like Tableau ...

This fast growing telecommunications business is mobilising a customer experience programme and looking for an experienced CX Journey Designer. Reporting to the Programme Director, you will establish a digital-first design methodology and lead the creation of journey blueprints. You'll be practitioner, run journey mapping sessions, produce high … quality design artefacts and translate customer insight into actionable blueprints that operations and technology teams can build from. As the successful applicant you'll demonstrate: Senior service or CX designer with a strong portfolio of journey design and blueprint work Telecoms sector background — direct experience of SME connectivity ...

This fast growing telecommunications business is mobilising a customer experience programme and looking for an experienced CX Journey Designer. Reporting to the Programme Director, you will establish a digital-first design methodology and lead the creation of journey blueprints. You'll be practitioner, run journey mapping sessions, produce high … quality design artefacts and translate customer insight into actionable blueprints that operations and technology teams can build from. As the successful applicant you'll demonstrate: Senior service or CX designer with a strong portfolio of journey design and blueprint work Telecoms sector background — direct experience of SME connectivity ...

This fast growing telecommunications business is mobilising a customer experience programme and looking for an experienced CX Journey Designer. Reporting to the Programme Director, you will establish a digital-first design methodology and lead the creation of journey blueprints. You'll be practitioner, run journey mapping sessions, produce high … quality design artefacts and translate customer insight into actionable blueprints that operations and technology teams can build from. As the successful applicant you'll demonstrate: Senior service or CX designer with a strong portfolio of journey design and blueprint work Telecoms sector background — direct experience of SME connectivity ...

Strategist Hybrid 2/3 days onsite in London The Role You'll own the thinking behind your clients' CRM programmes, turning customer insight, data and business goals into focused briefs and strategic frameworks that drive effective creative and measurable outcomes. You'll define who we're talking ...

from early validation through to commercial launch and in-life performance. You'll work across a broad range of stakeholders to translate strategy and customer insight into technical delivery, managing risks, driving quality and continuously improving how we introduce and optimise devices in market. ...

product vision and strategy. This strategic role demands expertise in product management and systems thinking, as you will work closely with teams to turn customer insights into actionable strategies. The ideal candidate will thrive in an autonomous and fast-paced environment, translating user behavior into impactful project outcomes. Join ...

everywhere. More about our mission and what we offer . About the Role We're looking for an exceptional leader to drive world-class customer care for Wise's highest-value customers. In this role, you'll establish and lead a global support structure that delivers extreme operational excellence … ensuring consistent SLA adherence across all regions while meeting regulatory requirements. Success means balancing customer resolution, speed, retention, revenue growth, and product adoption—all while keeping the customer at the heart of every decision. Key Responsibilities Commercial Excellence Transform service into a revenue engine through insight ...

work well under pressure Project management certification (e.g., PMP) is a plus Bachelor's degree in a relevant field Areas to Consider 1. Customer Service Enhancement Chatbots and Virtual Assistants : Deploy AI-driven chatbots to handle routine inquiries, provide 24/7 support, and reduce wait times. Sentiment Analysis … analyze customer feedback and sentiment from various channels to improve services. 2. Fraud Detection and Prevention Real-Time Monitoring : Implement AI algorithms to detect and flag unusual transactions in real-time. Predictive Analytics : Use machine learning models to predict potential fraud based on historical data and behavioural patterns. 3. ...

partnering with a leading organisation looking to appoint a D365 CRM Consultant to lead the strategy design and delivery of customer service solutions within a Microsoft ecosystem. This role sits at the heart of transformation activity, shaping how customer interaction platforms evolve and scale. The role … take ownership of the Dynamics 365 Customer Engagement (CE) Customer Service capability—leading both strategy and hands-on delivery. Key areas include: Designing and implementing D365 Customer Service Workspace, Omnichannel and Contact Centre solutions Delivering Live Chat, Voice and digital channel integrations Driving Teams telephony integration within ...

partnering with a leading organisation looking to appoint a D365 CRM Consultant to lead the strategy design and delivery of customer service solutions within a Microsoft ecosystem. This role sits at the heart of transformation activity, shaping how customer interaction platforms evolve and scale. The role … take ownership of the Dynamics 365 Customer Engagement (CE) Customer Service capability—leading both strategy and hands-on delivery. Key areas include: Designing and implementing D365 Customer Service Workspace, Omnichannel and Contact Centre solutions Delivering Live Chat, Voice and digital channel integrations Driving Teams telephony integration within ...

Senior Product Manager (Business Development & Customer Relationships) Locations: London, New York, Philadelphia or New Jersey – Hybrid Working Model Application Deadline: Sunday 12th July 2026 About the Role We are hiring for a Senior Product Manager with a focus on strategic and customer-focused business development & customer relationship … will bridge the gap between market needs and product strategy for our Pharma Solutions Team. You will be responsible for identifying growth opportunities, translating customer insights into product improvements, and fostering long-term partnerships with key accounts. This role will include focusing on value creation, market development, and strategic ...

Dynamics 365 Contact Center & Customer Service Architect Shape Customer and Colleague Service Experiences with KPMG UK KPMG’s Microsoft Business Solutions practice is one of the most experienced and fastest‐growing Microsoft transformation teams in the UK. We work with organisations to modernise customer service and contact … centre operations using Dynamics 365 Contact Center, Dynamics 365 Customer Service, Power Platform, and Copilot‐enabled experiences. Our focus is on designing service models that work in practice — across voice and digital channels, agent and supervisor experiences, and end‐to‐end customer journeys. We value clarity, empathy ...

Dynamics 365 Contact Center & Customer Service Architect Shape Customer and Colleague Service Experiences with KPMG UK KPMG’s Microsoft Business Solutions practice is one of the most experienced and fastest‐growing Microsoft transformation teams in the UK. We work with organisations to modernise customer service and contact … centre operations using Dynamics 365 Contact Center, Dynamics 365 Customer Service, Power Platform, and Copilot‐enabled experiences. Our focus is on designing service models that work in practice — across voice and digital channels, agent and supervisor experiences, and end‐to‐end customer journeys. We value clarity, empathy ...

Dynamics 365 Contact Center & Customer Service Architect Shape Customer and Colleague Service Experiences with KPMG UK KPMG’s Microsoft Business Solutions practice is one of the most experienced and fastest‐growing Microsoft transformation teams in the UK. We work with organisations to modernise customer service and contact … centre operations using Dynamics 365 Contact Center, Dynamics 365 Customer Service, Power Platform, and Copilot‐enabled experiences. Our focus is on designing service models that work in practice — across voice and digital channels, agent and supervisor experiences, and end‐to‐end customer journeys. We value clarity, empathy ...

solutions. Strong Solution Architecture and Technical Lead experience. Deep knowledge of: Dynamics 365 Sales Dataverse Power Platform Power Apps (Model-Driven Apps) Power Automate Customer Insights Sales Accelerator Strong hands-on development capability including: C# .NET JavaScript Plugins Custom Workflow Activities REST APIs Experience designing enterprise integrations using: Azure … Strong stakeholder management and communication skills. Experience working within Agile delivery environments. Highly Desirable Banking, financial services, insurance, or regulated industry experience. Dynamics 365 Customer Insights experience. Azure DevOps and CI/CD experience. Microsoft Dynamics and Power Platform certifications. Experience leading offshore or distributed development teams. What ...

lead conversion rate optimisation across our eCommerce brands, Wholesale Domestic and Top Radiators. You'll own the CRO strategy, identify opportunities to improve customer journeys, and drive measurable growth in conversion rate, AOV, and overall website performance. Key Responsibilities Own and deliver the CRO roadmap across both websites. Analyse … customer behaviour and identify conversion barriers. Plan, execute, and evaluate A/B and multivariate tests. Use analytics and customer insights to drive optimisation decisions. Define UX, content, and functionality requirements to improve performance. Monitor and report on key KPIs including conversion rate, funnel performance, and AOV. Collaborate ...

trade processing (e.g. reconciliations, data solutions & regulatory reporting). Reporting to the Head of Operations of LSEG Regulatory Reporting Solutions, the Senior Manager of Customer Success is responsible for leading the client success strategy across our regulatory reporting solutions. This role ensures that clients receive exceptional support, achieving high … excellence. The role also plays a key part in delivering the LSEG’s Product Led, Client Centric strategy. Leadership & Strategy Define and execute the customer success strategy aligned with business goals and strategy Actively engage with Sales and key stakeholders across the business to understand client and market dynamics ...

Capability leads, help build an FS AI business for PA. This will be achieved byleveraging deep expertise in AI and combine this with the insight, knowledge and resources already available within PA Consulting. Be instrumental in the execution of a go-to-market strategy to expand the firm … transformation, capitalising on emerging Agentic trends such as: Compliance Automation (KYC/AML/Regulatory Reporting) Fraud Detection and Prevention Autonomous Credit Risk Assessment Customer Service & Customer Journey Automation Trading, Treasury Automation Real-time monitoring and Operational Risk Management Manage and oversee engagements, deliver outstanding outcomes that will ...

across the business. Design and implement effective data architecture, modelling and master data solutions that create a single, reliable foundation for reporting, analytics and customer insight. Enable seamless data flow across systems through modern integration approaches, helping the organisation unlock greater value from its data and improve operational efficiency. … delivery of strategic transformation programmes. Provide data architecture leadership across complex change initiatives, influencing stakeholders, resolving challenges and delivering high-quality solutions that enhance customer outcomes and long-term business value. What You’ll Bring You’ll have experience working collaboratively with Data Engineering, Architecture and Technology teams ...

lever on workload health, consumption growth, and long-term value. This is an AI-native role. The RVP leads both the DSE team and customer engagements through AI-augmented ways of working, using AI to anticipate workload risk, scale proactive advisory, and surface insights at a depth and speed … relationships with strategic customers in the region to ensure paid support programs are positioned to serve current and future workloads on Snowflake. Accountable for Customer Satisfaction, retention, and successful post-sales delivery of paid support engagements against committed scope, SLAs, and outcomes. Lead the DSE team's contribution ...

Sales Leadership, Solution Consulting, and wider GTM functions. Responsibilities Manage a portfolio of U4F customers as their primary commercial contact and product advocate. Own customer retention and expansion outcomes, identifying and progressing upsell and cross‐sell opportunities in collaboration with Sales Engineering and Solution Consulting. Find whitespace opportunities … drive a value based sales approach Conduct structured account reviews to understand customer priorities, open issues, adoption, and future roadmap needs. Identify white space opportunities and lead a value based sales engagement Build strong, senior‐level stakeholder relationships, positioning Unit4 as a long‐term strategic partner. Collaborate closely with ...