201 to 225 of 1,057 Customer Insight Jobs in the UK

seeking passionate, innovative minds to join our journey. Be a part of our dynamic team and let's transform the industry together! Director, Customer Success (EMEA) As our EMEA Customer Success organization continues to evolve, we're looking for a strategic and commercially minded Customer Success leader … help shape the next phase of growth for our customers, team, and business. As Director, Customer Success, you'll lead a team of Customer Success Professionals while helping some of the world's leading brands maximize the value of the company. You'll bring a combination of Customer ...

cash flow across the entire order-to-cash and procure-to-pay cycle. We’re looking for an Account Manager to drive growth, deepen customer relationships and maximise the value delivered across our corporate customer base. This role will provide dedicated coverage for corporate customers, ensuring opportunities … expansion, retention and customer success are fully realised, with a particular focus on the growth of payables and receivables finance programmes. The impact you’ll have As an Account Manager, you’ll build trusted customer relationships, identify growth opportunities and help corporate customers maximise the value of their ...

OneAdvanced as a trusted transformation partner across the Community Health market. What You Will Do You will develop a deep understanding of regional priorities, customer strategies and the evolving NHS landscape, using this insight to shape regional growth plans, influence customer strategy and identify opportunities across both … existing customers and new organisations. Working at executive level, you will align OneAdvanced's capabilities with customer priorities, creating long-term partnerships that deliver measurable outcomes for both customers and the business. Working collaboratively with Account Managers, Product, Marketing, Professional Services and Support, you will provide strategic commercial leadership ...

business operations, be that reducing fraud, improving CX scores like NPS or any other designated goal of the end client. The role of the Insight Consultant is to own the client relationship, to understand the operations leaders goals, their key metrics measures and then analyse customer interactions, provide … actionable insights, and create compelling data-driven narratives to support the optimisation of your client’s customer and agent experience. Essential Experience: Strong Customer Insight and Analysis experience Contact Centre Operations knowledge Reporting on Contact Centre metrics measures like CSAT, NPS, NES, AHT and Call Quality. Power ...

business operations, be that reducing fraud, improving CX scores like NPS or any other designated goal of the end client. The role of the Insight Consultant is to own the client relationship, to understand the operations leaders goals, their key metrics measures and then analyse customer interactions, provide … actionable insights, and create compelling data-driven narratives to support the optimisation of your client’s customer and agent experience. Essential Experience: Strong Customer Insight and Analysis experience Contact Centre Operations knowledge Reporting on Contact Centre metrics measures like CSAT, NPS, NES, AHT and Call Quality. Power ...

evidence to stop, change or accelerate investments. Build the product-level evidence required to continuously strengthen Nebula’s enterprise investment case. 4. Discovery & Platform Customer Insight Build continuous discovery into the operation of the design system. Your “customers” include designers and engineers, but also Product leaders, accessibility teams … platform opportunities before committing significant central-team capacity. Create feedback mechanisms that allow BU contributions and needs to flow back into Nebula. Turn qualitative customer insight and telemetry into roadmap decisions. The original Principal PM role’s strength in continuous discovery should stay; its purpose simply shifts from ...

James, Head of Customer Success at hx. I’m also an Arsenal season ticket holder and owner of Daisy, our team mascot and an official member of the CS team. Her responsibilities mainly include boosting morale, appearing on calls and avoiding anything that looks like account admin. Customer … with some of the world’s largest insurers to make sure hx is driving real outcomes across pricing, underwriting and portfolio strategy. Our Global Customer Success team is currently eight people, and we’re looking for someone to join us as we continue to grow. You’ll work closely ...

Updated: Yesterday Location: London, England, United Kingdom Job ID:18190 Within the EU omnichannel team, working across a range of areas including insight and research, experience design, product innovation, and analytics. The Omnichannel Consultant will play a key role in delivering omnichannel strategy and innovation projects, working both independently … while supporting client engagement. Act as a champion for best-practice omnichannel engagement, helping both clients and internal teams apply advanced, data-driven and customer-centric approaches. Support new business growth, helping to identify and propose new projects, contributing to proposals, and assisting with external pitches as needed. ...

Senior Product Manager, Customer & Data Products Job Description Job Alerts Link Senior Product Manager, Customer & Data Products Lakeside 300 Broadland Office Park Norwich, NR7 0WG, United Kingdom Posting Start Date: 9/18/26 Field of Work: Other Req Id: 770 TGS | 4C is the market‐leading … intelligence offering into new renewable technologies, including the development of a market‐leading onshore wind intelligence service. Role Purpose The Senior Product Manager - Customer & Data Products collaborates on the strategy, prioritisation and performance of TGS 4C's non-GIS customer and data product portfolio. Working closely with Research ...

Description The Customer Insights Manager will be a key collaborator within Footasylum, reporting into the Head of UX and Delivery and UX and CRO Lead, working cross-functionally with teams including Data, Buying, Design Centre, and other business units. This role will focus on gathering, analysing, and synthesising customer … product development. The successful candidate will champion data-driven decision-making, translating complex insights into clear, actionable recommendations that empower stakeholders to make informed, customer-focused decisions. Customer Insights and Data Analysis Collect and integrate data from multiple sources, including customer behaviour, sales data, market trends, social ...

relationships and create long-term value, while delivering commercial performance. Own the CRM communications strategy, campaign calendar and delivery plan, aligned to commercial priorities, customer needs and the Hand Picked Hotels brand. Plan, brief, create, build and deliver BAU email campaigns, working with internal and external partners as required. … proposition and targeting work together to reflect an elevated hospitality experience as well as deliver commercial objectives. Develop segmentation and personalisation strategies that use customer insight to improve relevance, engagement, repeat visits and customer lifetime value. Develop, build and optimize automated lifecycle journeys, including opportunities such ...

What's the opportunity? Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across … customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated the company help desk for one single system ...

connecting people with the services, experiences and initiatives available to them. You'll combine digital communications, content management, campaign delivery, performance reporting and customer insight to create engaging experiences and drive continuous improvement. This is a role for someone who can move confidently between creative and analytical work … whether you're developing an engaging campaign, managing SharePoint and app content, analysing performance trends or presenting insight to senior stakeholders. You'll work closely with catering, hospitality, facilities and specialist teams, as well as client stakeholders and central functions, to ensure communications are engaging, accurate, consistent and aligned ...

Applications Engineers Manage delivery of our Early Access Demonstration programme Work directly with customers to understand use cases, technical challenges and performance requirements Guide customer demonstrations, feasibility studies and technical evaluations Act as the escalation point for complex applications and system issues Support pre-sales activities, technical workshops … customer engagements Collaborate with Engineering and Product teams to translate customer feedback into product improvements Define and improve application workflows, technical documentation and best practice Help create scalable approaches for system deployment, optimization and customer success Influence future product direction through customer insight and application ...

direction and company objectives into segment-specific commercial strategies, sales motions, operating models, and performance mechanisms that increase subscription adoption, recurring revenue, pipeline progression, customer value, and commercial effectiveness worldwide. The Senior Director leads a global Evergreen Subscription Sales organization and establishes the priorities, standards, resources, and operating cadence … role partners with the Strategics and GSI segment leadership teams, Regional Sales, Account Executives, alliance and partner leaders, and executive stakeholders across Product, Finance, Customer Success, Marketing, Services, and Operations. The role has broad responsibility and significant operational latitude within the defined segments, while the Global VP retains overall ...

Senior Digital Analyst - Bradford Senior Digital Analyst with excellent e-commerce retail/B2C customer digital analysis/customer journey analysis, reporting & Google Tag Manager experience is required by a leading ecommerce retail company based near Leeds. This role is hybrid working, ideally 2 - 3 days … office. This is not just reporting data, but owning GA4, GTM, attribution, customer journey analysis, marketing performance measurement, and stakeholder enablement. You should have the following experience: * Analysing customer behaviour, journey data and online purchasing patterns within an eCommerce environment * Hands-on experience with web analytics tools such ...

definition and development of innovative scientific instrumentation and software solutions for Raman spectroscopy. The Product Owner will represent the voice of the customer within development teams, ensuring that customer needs, market requirements, and business objectives are translated into clear product requirements and development priorities. Working closely with Product … customers, the Product Owner will drive product definition activities from concept through launch readiness. The role requires a unique combination of scientific expertise, customer understanding, technical aptitude, and strong cross-functional leadership. The successful candidate will be passionate about understanding customer workflows, solving complex problems, and bringing ...

Services, you will balance operational delivery with longer-term service development, contributing to wider iSolutions strategy. About the Role You will lead a diverse, customer-facing service and create the conditions for teams to deliver excellent support. Using service data, customer insight and operational expertise, you will … identify opportunities to improve performance, customer journeys and efficiency. You will oversee workforce planning, resource allocation and service resilience, ensuring support remains effective as demand changes. A key part of the role will be modernising IT support through digital and remote services, automation, AI and new technologies that improve ...

finance that’s as flexible and responsive as they are. That's why we built iwoca. Our smart technology, data science and five-star customer service ensures business owners can act with the speed, confidence and control they need, exactly when it's needed. We’ve already cleared … integrated growth engine for iwoca in Germany. We bridge the gap between high-level commercial strategy and the technical systems that power our customer journey. By combining growth analytics, performance modeling, and full‐stack engineering, we own the end‐to‐end acquisition funnel – from the very first touchpoint ...

stores alongside our e‐commerce presence, we are seeking a Senior CRM & Omnichannel Clienteling Manager to build, lead, and scale a best‐in‐class customer strategy across all touchpoints. This role sits at the intersection of data, marketing, technology, and retail experience. You will own and lead the global … clienteling vision: driving customer lifetime value, personalisation, and seamless journeys online and in‐store, while preserving the brand’s luxury DNA. Job requirements 8-10+ years of experience in CRM, lifecycle marketing, or clienteling within fast‐paced, high‐growth environments. Strong background in omnichannel CRM, campaign management ...

Title:** Lead Customer Journey Manager – Data & AI Transformation**Location:**Bristol**Hours**: Full time**Working Pattern**: Our work style is hybrid, which involves spending at least two days per week, or 40% of your time, at our Bristol office.**About This Opportunity**We're on a mission to transform … communities. You'll play a key role in driving innovation and delivering impactful solutions that make a real difference to our customers.As a **Lead Customer Journey Manager**, you'll play a critical role in product development, working with Product Owners and multidisciplinary teams to understand, measure and orchestrate ...

Description Job Role: Customer AI Engineer Team: Song AI & Data - AI & Modelling Craft, UK&I Location: London/Manchester Career Level: Consultant (L9) We Are Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience …/about/accenture-song-index The Team Within Accenture Song sits AI & Data, the practice that builds the data-led intelligence behind the customer work. Song AI & Data helps organisations unlock value from data, analytics and AI by creating more relevant, personalised and effective customer experiences. ...

client is an ambitious D2C challenger brand with a highly engaged customer community and a proven track record of customer acquisition. As the business moves into its next phase of growth, the opportunity now centres on what happens after the first purchase: increasing retention, frequency, loyalty, and long … term customer value. With subscriptions currently accounting for around 10% of revenue, an established loyalty scheme and a mobile app used heavily by loyal customers, there is genuine scope to build a much stronger recurring revenue engine. The CRM Retention Manager will own and shape the wider ...

next chapter of SEPHORA UK’s digital growth. In a market of exceptional expansion, e-commerce is a strategic pillar of our business - driving customer acquisition, engagement, loyalty and profitable growth. You’ll lead the strategy and evolution of our digital business across web and app, creating seamless, inspiring … Retail, Operations, CRM, Regional and Global teams, you’ll help position SEPHORA UK as one of the leading digital markets in Europe - championing innovation, customer obsession and best-in-class omnichannel thinking. What you’ll be doing... Build and drive SEPHORA UK’s e-commerce strategy, digital roadmap ...

next chapter of SEPHORA UK’s digital growth. In a market of exceptional expansion, e-commerce is a strategic pillar of our business - driving customer acquisition, engagement, loyalty and profitable growth. You’ll lead the strategy and evolution of our digital business across web and app, creating seamless, inspiring … Retail, Operations, CRM, Regional and Global teams, you’ll help position SEPHORA UK as one of the leading digital markets in Europe - championing innovation, customer obsession and best-in-class omnichannel thinking. What you’ll be doing... Build and drive SEPHORA UK’s e-commerce strategy, digital roadmap ...