1 to 25 of 47 Customer Requirements Jobs in the Thames Valley

other Microsoft Partners. Caring about our people, customers and quality of work differentiates us. We always support our people and customers to achieve shared, agreed goals. Job Title: Senior Customer Engagement Functional Consultant Location: Hybrid working, Mainland UK based with travel to client sites as and when required. Reports to: CE Services Director Job Purpose: The Dynamics CE Senior … Functional Consultant is a core team member of our customer delivery of D365 CE solutions. You will be heavily involved in the technical solution design, developing, and leading the implementation of Dynamics CE solutions for our clients. You will be required to work in all areas of the project lifecycle from RFP and Tender through to Implementation and post … To provide senior functional consultancy across a diverse range of Dynamics CE projects giving input to the whole implementation life cycle. Liaise with clients to analyse business procedure, clarify customer requirements, and determine the scope of existing software. Interface effectively with other members of the delivery team and the Solution Architect to ensure that the CE solution meets More ❯

years. More information on SC Clearance checks can be found here . Responsibilities Work as part of the wider FSP project team to deliver technical solutions to clients. Document requirements, advise, and consult with customers on their business needs. Configure relevant products to meet customer requirements. Produce technical artifacts, including administration guides and configuration documents. Stay updated with … the FSP technical community. About you Degree in a relevant subject area. Passion for technology. Ability to communicate technical concepts to non-technical audiences. Ability to capture end-user requirements, design, code, test, correct, and document programs. Ability to assist in investigating and resolving problems. Strong IT skills. What we look for in our people Strong alignment with FSP … age, disability, sexual orientation, gender identity, family or parental status, race, religion, or belief. We encourage applicants from underrepresented groups to apply, even if they do not meet all requirements, as you may be the ideal candidate for this role or others within FSP. If you require adjustments for interviews or meetings, please let us know. More ❯

of respect and inclusion. You're inquisitive Inquisitive and focused, you see every challenge as an opportunity. You would rather create the future than wait for it. You're customer focused and take pride in your work You pay extra attention to details with all that you do. You care about the work you provide to customers and how … aim to be the best that you can be and always do the right thing. What You'll Do Participate as a quality ambassador, engineer, and eyes of the customer as a member of an agile software development team Identify creative ways to uncover and report defects as well as validate solutions You will ensure that Kaseya's products … reported outside of QA and triaging them with Product Management Establish repeatable and measurable test criteria for newly implemented functionality, and work closely with Product Management & Design to turn customer requirements into detailed use cases. Participate in release processes for your assigned project Maintain a dynamic, complex, and ever-changing test environment About You A bachelor's degree More ❯

Manage Operational/delivery issues & escalations  Ensure continuous communication & coordination with client in the event of issue/escalation  Ensure SLA/SLO attainment & process compliance along with high customer satisfaction  Act as first point of escalation for the day-to-day functioning of delivery operations team  Handling escalations- identifying the gap, preparing action plans, and driving towards resolution … s/CIP’s and drive those towards achieving the desired goal  Define & maintain a governance model, best practices & operating procedures  Driving & ensuring seamless transition of new service/customer to operations team (if any)  Actively participate in Service Operations Meetings, Service Quality Review governance  Provides leadership & direction to Delivery team in complex problems and creates innovative solutions  Facilitates … performance on a daily/weekly basis and continually improve them efficiently and effectively  Ensure that the productivity goals for the team are met, including service level, utilization, and customer satisfaction Customer Relationship Management  Acts as a trusted security advisor to the clients  Interlock with Management to define operations strategy and action plan based on Customer feedback More ❯

and implement scalable and resilient CM processes to enable automation and innovation. Oversee the full lifecycle of Configurable Items (CIs), ensuring consistency and integrity. Collaborate with teams to meet customer requirements for quality, reliability, security, and supportability. Manage robust change control processes, ensuring traceability and visibility throughout the lifecycle. Oversee version control systems to provide real-time tracking … DOE - We are booking interviews next week! Please call or email for a slot Key Skills: Join Our Team as a PLM Administrator and Drive Configuration Proc Job Title: Requirements Systems Engineer Location: LichfieldHourly Rate: £DOE - We are booking interviews next week! Please call or email for a slotTerm: 12 MonthsIR35: Inside Key Skills: Systems Engineering, Requirements, DOORS … Software Development Life Cycle (SDLC), Risk Management, IT Governance Join Our Team as a Job Title: Senior Systems Engineer - Aerospace Location: CheltenhamSalary: £DOE + Package Key Skills: Systems Engineer, Requirements, Aerospace, Aviation, DO254, Stakeholder Management, Safety, MATLAB, SimulinkAn exciting opportunity has arisen for a Senior Systems E Role: Systems Integration EngineerLocation: Portsmouth - HybridSalary: £55,000 - £60,000 depending on More ❯

is in our DNA , and we have an insatiable hunger to 'wow'! While we may not always get it right, our drive to collaborate, innovate, and achieve top-notch customer satisfaction never wavers. We offer industry expertise, stellar service support, and the most flexible, resilient, and secure connectivity solutions on the market. Our expertise spans across various sectors, including … and maintaining the integrity of our M2M databases. This role offers the chance to work with a diverse range of internal and external stakeholders, making a real impact on customer experience and operational efficiency. Spearhead the end-to-end migration process for Wireless Logic and Arkessa customers, ensuring data accuracy and solution customization. Keep customers and internal teams in … the loop with regular, clear progress updates throughout the migration journey. Become our go-to expert on Energy Metering customer migrations and all three main migration types, sharing your knowledge and best practices. Develop and deliver engaging training sessions for both customers and internal teams to optimize our migration processes. Identify, create, and implement Continuous Improvement (CI) initiatives to More ❯

ATC operations, and field teams to ensure service levels are maintained. Work closely with clients' supply chain functions to ensure schedules are met and accurately reported. Respond to changing customer demands seamlessly. Be responsible for communicating with customers and understanding customer requirements. Ensure proofs of delivery/activity are actively managed. Plan vehicles and trailer maintenance schedule. Planning … are updated in an accurate and timely manner. Ensure all customers emails and requests are acknowledged in a timely manner. Ensure all booking emails are implemented in accordance with Customer Communications SOP. Ensure all steps in checklists are followed and completed. Ensure all jobs are fully closed out on internal system (Stratum). Any other duties that may be … assigned from time-to-time in line with your skills and competencies. Candidate Requirements Ability to be flexible in respect of work standards and demands. Capable of working under pressure and to strict deadlines. Proven ability to complete tasks. Resilient and able to deal with changing priorities. The successful candidate will be required to possess and demonstrate: Substantial experience More ❯

is in our DNA , and we have an insatiable hunger to ‘wow’! 🚀 While we may not always get it right, our drive to collaborate, innovate, and achieve top-notch customer satisfaction never wavers. We offer industry expertise, stellar service support, and the most flexible, resilient, and secure connectivity solutions on the market. Our expertise spans across various sectors, including … with customers to resolve issues and ensure tickets are routed to the correct team. The Secret Sauce (Key Experience & Skills): 🍨 Experience: A minimum of 1 years’ experience within a Customer Service role, with exposure to complex customer procedures, preferably in a Service Desk environment. CRM Systems: Proven experience supporting customer requirements via omnichannel CRM systems. Industry … collaborative team player, personable and able to operate effectively at all levels. Accountability and professionalism. Resilience to roll with the punches. Your Objectives for the Year: 🎯 1) Maintain a customer satisfaction (CSAT) score of 95% or higher for all resolved tickets. 2) Reduce the average ticket resolution time by 15% through process improvements and enhanced knowledge sharing. 3) Proactively More ❯

maximize cost efficiency. Promoting buildability and supply chain efficiency. Leading safety discussions and ensuring a safe working environment. Maintaining a positive, solution-oriented approach and providing honest feedback. Ensuring customer requirements are met to enhance satisfaction. Client Focused Leadership Acting as a trusted technical advisor and advocate for clients. Coaching clients on obligations under relevant legislation with senior … management. Communicating client interests internally and contributing to business strategy. Proactively offering additional services to meet client challenges. Maintaining regular customer contact to expand service offerings. Commercial Acumen Mentoring team members in managing budgets, delivery, scope changes, risks, and mitigation. Building cost estimates for engineering deliverables, especially under NEC contracts. Using project management tools like Microsoft Project. Monitoring project More ❯

us shape the future of information management. Join us. YOUR IMPACT OpenText is seeking experienced Senior Inside Sales Account Managers to be part of an exciting new team - Advanced Customer Services (ACS). you will lead by example in driving ACS revenue growth. You will be responsible for mentoring junior sellers, spearheading strategic customer engagements, and managing high … contribute to team development and process improvements. Account Planning and Expansion: Collaborate with RARs, CMs, and AEs to develop strategic account plans, identifying whitespace and upsell opportunities across the customer base. Pipeline Ownership: Oversee a robust pipeline of mid-to-enterprise accounts; maintain accurate SFDC hygiene and forecasting discipline. Customer Engagement: Deliver executive-level presentations, run ROI workshops … and act as a trusted advisor to key customer decision-makers across IT and business lines. Market Intelligence: Feed insights from the field into program development, helping refine pricing, packaging, and messaging to better serve the market. Cross-Functional Collaboration: Act as a key ACS liaison to Renewals, Product, and Customer Success teams to align on customer More ❯

our head office in Milton Keynes the Tech Support System Engineer will be responsible for the installation, service, repair and calibration of Fronius Welding equipment, in house and at customer sites. Tasks & Responsibilities Repair of Fronius welding equipment including inverters, torches, hose packs, and automated systems Providing support to customers and troubleshooting Providing service and calibration of welding equipment … sales and after-sales support to sales team and customers Providing support to demonstration of welding equipment Assisting with events (trade fairs, seminars, etc.) Assisting with stock control Skills & Requirements Technical experience preferably on technical support of electrical equipment Electrical engineering qualification IT skills including Microsoft Office Suite (Excel & Word) Basic knowledge of manual electrode, TIG and MIG/… MAG welding processes will be an advantage Sales minded/good customer communication skills Good communication skills and knowledge transfer abilities Single & 3-phase electrical fault find and repair skills Competent in build/assembly installation of machinery and testing Team worker Flexibility (working hours and tasks arranged to suit customer requirements) Customer orientated attitude with More ❯

products with modern PCB design faces unprecedented complexity, demanding robust verification and first-pass success. We're expanding our European PCB Team with an expert Application Engineer to drive customer success. The objective for this role will be to lead pre-sales engagements, lead assessment and solution mapping whilst providing strategic product demonstrations and running custom workshops/deployment … guidance. You will Transform customers PCB design workflows through Taking ownership of customer requirements and processes analysis and provide solutions implementation Drive projects with a sense of urgency, strong organizational and follow-up skills Actively use engineering expertise and knowledge in PCB design and manufacturing implementation to provide the appropriate solutions to customers Good understanding of business requirements and ability to deliver solutions to meet business objectives Core Responsibilities Technical Sales Support Deliver compelling presentations Implement competitive benchmarking Lead technical workshops Provide specialized training Customer Success Serve as trusted technical advisor Drive PCB design solutions deployment to help customer success Conduct on-site assessments Develop account-specific strategies Product Development Influence roadmap direction Champion customer More ❯

supporting the SWARCO project delivery team. Ensuring InterUrban equipment fully complies and is approved to the relevant Highways England and European Standards. Assisting product and system development against new customer requirements. Providing documentation for the products and systems as well as full customer testing. All work must comply with Swarco Quality and Health and Safety Processes. Key Objectives … Responsibilities Ensure new designs are fully compliant with Highways England and relevant standards UK and European Survey existing customer sites to ensure new equipment works correctly Support any UK Approvals or Compliance processes to ensure compliance with all standards Plan and complete any factory acceptance test and equipment soak testing task including documenting all results. Support resolving issues during … and testing strategies with Swarco partners internal and external. Product testing, proving both hardware and software builds are operating correctly to national standards. Approving Swarco designs to all technical requirements and applicable standards Preparing and conducting Training courses on Swarco products and Systems Maintaining documentation and approvals to support use of products and systems Providing detailed test plans and More ❯

valuable exposure to multiple aspects of our growing business. 💡 What you'll do: Sales Operations & Support: Process sales orders accurately and efficiently Support Account Managers with sales ordering and customer requirements Prepare quotes and proposals for prospective clients Manage purchase ordering and supplier coordination Handle contract and subscription management Business Operations: Provide executive support to directors and senior … for: Highly organised with exceptional attention to detail Process-driven with experience in sales order processing or similar Tech-savvy — confident with Microsoft 365, CRM systems, and business tools Customer-focused with excellent communication skills Adaptable and energetic, thriving in a fast-paced environment Collaborative team player who can work independently 💬 Why you'll love this role: Diverse responsibilities … executive assistance Growth opportunity — develop skills across multiple business functions Strategic exposure — work directly with leadership and key stakeholders Real impact — your work directly supports our business growth and customer satisfaction ✅ Essential Skills & Experience: Previous experience in business operations, sales support, or administrative coordination Strong proficiency in Microsoft Office Suite and CRM systems Experience with order processing, quoting, or More ❯

CIs with consistency and integrity. Enable automation and innovation in CM practices to improve efficiency and effectiveness. Work closely with project teams to apply appropriate CM rigor that meets customer requirements for quality, reliability, security, and supportability. Ensure all CM activities align with organisational and project goals. Change Control & Version Management: Oversee robust change control procedures to ensure More ❯

and discovery to negotiation and contract closure. Identify and engage OEM partners who can embed threat intelligence into their security appliances, platforms, SIEMs, XDRs, firewalls, or endpoint solutions. Understand customer requirements and tailor value propositions around our threat intelligence products, APIs, and data feeds. Collaborate with product management and sales engineering teams to deliver technical demos, proofs of More ❯

strategy. You will be an expert in your field, developing the critical Business analysis function to enable successful delivery of large complex projects and programmes which meet business/customer requirements. What you'll be doing as Head of Business Analysis As Head of Business Analysis, you will be responsible for working with Heads of Portfolio, Project and Programme … the Digitisation of Thames Water. Key responsibilities: Delivery of Business Value: Drive the delivery of business benefits and value across Thames digital complex project & programme portfolio, utilising expertise in requirements elicitation, process mapping, data modelling, and relevant business analysis tools. Functional and Team Development: Manage and develop the business analysis function and team, fostering a culture of excellence, continuous More ❯

to help us shape the future of information management. Join us. YOUR IMPACT OpenText is seeking a Senior Client Manager to be part of an exciting new team (Advanced Customer Services or ACS) responsible for the growth of our top tier Support Programs business. The programs offered through Advanced Customer Services help our customers consume and effectively run … OFFERS • Sales and Account Management: Representing OpenText's ACS services, engaging with existing customers to understand their needs and present tailored packaged services that align with their business objectives. • Customer Relationship Building: Develop and maintain strong relationships with key decision-makers within customer organizations to ensure satisfaction and loyalty. • Product Knowledge: Demonstrate in-depth knowledge of ACS services … and exceed sales targets, leveraging data and insights to identify opportunities for growth. • Negotiation and Closing: Conduct negotiations and close sales deals, ensuring mutually beneficial agreements for both the customer and the company. • Market Analysis: Monitor market trends and competitor activities to identify new opportunities and stay ahead in the industry. • Reporting: Maintain accurate records of sales activities, customer More ❯

develop and expand the team, will we expect you to identify new talent and partnering opportunities with industry and academia. The role is also critical to identifying and winning customer-funded projects, leveraging our internal investment and bringing customer requirements into our capability roadmaps Interdisciplinary working is critical to solving our customers' problems, and you will benefit … CortAIx Factory, ensure the development of AI models, algorithms, and data architectures meets business, technical, and regulatory requirements. Promote best practices in AI ethics, robustness, transparency, and governance. Market & Customer Engagement Build customer intimacy to help secure customer-funded projects Monitor industry trends, competitive landscapes, and benchmarks to maintain a technical edge. Identify and engage third-party … artificial intelligence, or a related field. And/or appropriate hands-on experience of practical AI engineering. Proven track record in developing and delivering novel AI solutions to satisfy customer needs. Demonstrable knowledge and experience of delivering operational AI solutions. Familiarity with data analytics, technology, and governance. Excellent stakeholder and project management skills, with experience in client-facing roles. More ❯

or Resource on Demand. Successful project delivery will involve building and managing your team, ensuring the delivery of agreed products, maintaining effective communication, managing project controls (including risk, issues, customer dependencies, and change), and providing high-quality professional outcomes that satisfy our customers and stakeholders. Typically, you will be responsible for projects with services revenue of up to £1.5 … to ensure full awareness and adoption of the project outcomes whilst minimizing working at risk/commercial exposure & optimizing our contribution. Business Management: Ensure that projects align with the customer requirements, deliver value, and are completed efficiently within scope, time, and budget constraints. Contract Management: Manage the assignment scope and understand the commercial baseline, supporting or leading the … Demonstrable leadership skills. Excellent interpersonal skills and ability to build and maintain relationships. Ability to apply Emotional Intelligence with flexibility, to adapt personal style and approach to meet specific customer needs. Ability to apply influencing skills appropriately to enable the required outcomes for your stakeholders and to enable positive assignment outcomes. Understand the wider context for the Customer More ❯

procedures and other software engineering techniques. Responsibilities Delivery of high-quality technical solutions to meet stakeholder requirements. Ensures user stories are ready for development to start work. Ensure that customer requirements are understood clearly and accurately defined, both technically and from a business perspective. Support solutions through the selection of appropriate tools, technologies, and frameworks either drawing on … design patterns, DevOps, continuous development and continuous delivery. Develop and maintain a deep technical knowledge of the technology stack. Thinking through, understanding and applying broader issues and non-functional requirements (e.g. scalability, security, maintainability & performance) Mentoring developers in the team and reviewing code, contributing to the overall quality and security principles. Provide technical training, solution awareness and knowledge transfer … to other team members. Supporting Project Management by leading the upfront and on-going phases of a delivery. Understand non-functional requirements including performance, resilience, stability, security, maintainability and scalability of systems/solutions. Ensure consistent collaboration, relevant documentation and support/service mechanisms, both internal and external, throughout all engagement lifecycles. Prototyping potential solutions through Proof-of-Concept More ❯

procedures and other software engineering techniques. Responsibilities Delivery of high-quality technical solutions to meet stakeholder requirements. Ensures user stories are ready for development to start work. Ensure that customer requirements are understood clearly and accurately defined, both technically and from a business perspective. Support solutions through the selection of appropriate tools, technologies, and frameworks either drawing on … design patterns, DevOps, continuous development and continuous delivery. Develop and maintain a deep technical knowledge of the technology stack. Thinking through, understanding and applying broader issues and non-functional requirements (e.g. scalability, security, maintainability & performance) Mentoring developers in the team and reviewing code, contributing to the overall quality and security principles. Provide technical training, solution awareness and knowledge transfer … to other team members. Supporting Project Management by leading the upfront and on-going phases of a delivery. Understand non-functional requirements including performance, resilience, stability, security, maintainability and scalability of systems/solutions. Ensure consistent collaboration, relevant documentation and support/service mechanisms, both internal and external, throughout all engagement lifecycles. Prototyping potential solutions through Proof-of-Concept More ❯

procedures and other software engineering techniques. Responsibilities Delivery of high-quality technical solutions to meet stakeholder requirements. Ensures user stories are ready for development to start work. Ensure that customer requirements are understood clearly and accurately defined, both technically and from a business perspective. Support solutions through the selection of appropriate tools, technologies, and frameworks either drawing on … design patterns, DevOps, continuous development and continuous delivery. Develop and maintain a deep technical knowledge of the technology stack. Thinking through, understanding and applying broader issues and non-functional requirements (e.g. scalability, security, maintainability & performance) Mentoring developers in the team and reviewing code, contributing to the overall quality and security principles. Provide technical training, solution awareness and knowledge transfer … to other team members. Supporting Project Management by leading the upfront and on-going phases of a delivery. Understand non-functional requirements including performance, resilience, stability, security, maintainability and scalability of systems/solutions. Ensure consistent collaboration, relevant documentation and support/service mechanisms, both internal and external, throughout all engagement lifecycles. Prototyping potential solutions through Proof-of-Concept More ❯

procedures and other software engineering techniques. Responsibilities Delivery of high-quality technical solutions to meet stakeholder requirements. Ensures user stories are ready for development to start work. Ensure that customer requirements are understood clearly and accurately defined, both technically and from a business perspective. Support solutions through the selection of appropriate tools, technologies, and frameworks either drawing on … design patterns, DevOps, continuous development and continuous delivery. Develop and maintain a deep technical knowledge of the technology stack. Thinking through, understanding and applying broader issues and non-functional requirements (e.g. scalability, security, maintainability & performance) Mentoring developers in the team and reviewing code, contributing to the overall quality and security principles. Provide technical training, solution awareness and knowledge transfer … to other team members. Supporting Project Management by leading the upfront and on-going phases of a delivery. Understand non-functional requirements including performance, resilience, stability, security, maintainability and scalability of systems/solutions. Ensure consistent collaboration, relevant documentation and support/service mechanisms, both internal and external, throughout all engagement lifecycles. Prototyping potential solutions through Proof-of-Concept More ❯

procedures and other software engineering techniques. Responsibilities Delivery of high-quality technical solutions to meet stakeholder requirements. Ensures user stories are ready for development to start work. Ensure that customer requirements are understood clearly and accurately defined, both technically and from a business perspective. Support solutions through the selection of appropriate tools, technologies, and frameworks either drawing on … design patterns, DevOps, continuous development and continuous delivery. Develop and maintain a deep technical knowledge of the technology stack. Thinking through, understanding and applying broader issues and non-functional requirements (e.g. scalability, security, maintainability & performance) Mentoring developers in the team and reviewing code, contributing to the overall quality and security principles. Provide technical training, solution awareness and knowledge transfer … to other team members. Supporting Project Management by leading the upfront and on-going phases of a delivery. Understand non-functional requirements including performance, resilience, stability, security, maintainability and scalability of systems/solutions. Ensure consistent collaboration, relevant documentation and support/service mechanisms, both internal and external, throughout all engagement lifecycles. Prototyping potential solutions through Proof-of-Concept More ❯