25 of 25 Customer Requirements Jobs in the Thames Valley

Customer Support Manager Managing Customer Accounts in-line with contractual commitments and ensuring Program expectations and KPIs are met or exceeded. Acting as the key interface between Customers and Internal Support Departments ensuring strong and lasting relationships are built and maintained at all levels within both organisations. … processing of Repair Orders from the point the Repair Order is created by the Customer to the point the Repair Order is closed by the Customer, including Tracking, Status Reporting, Quote Processing, Query Resolution and Supplier Management as agreed with the customer. Managing the service delivery of Internal ...

Technical Product Manager/Software Product Lead Can you bring structure, clarity and momentum to complex software delivery? Do you enjoy turning customer needs into clear, prioritised product work? Would you like to help shape the product function inside a technically strong engineering business? Our client is looking … join a growing engineering-led business as it strengthens its software product delivery capability. This is a permanent opportunity for someone who can bring customer focus, delivery discipline and practical product thinking into a highly capable technical environment. You will help translate customer requirements into clear user ...

Technical Project Manager to lead the successful delivery of complex technology projects within a fast-paced and innovative environment. This role combines technical expertise, customer engagement, and project leadership, requiring an individual who can oversee the full lifecycle of solution delivery from design and development through to testing, deployment … customer handover. Working within Agile delivery frameworks, you will ensure solutions are delivered efficiently, meet customer requirements, and provide measurable business value. You will work closely with customers, technology partners, and internal teams to deliver integrated solutions spanning software, infrastructure, sensor technologies, security systems, and advanced operational ...

over Europe, including a local dedicated team in UK, and Proposal Managers outside UK. Your main responsibilities will include: Pre-Sales Support Analysis of Customer Requirements and mapping to possible solution offering Support of pre-acquisition phase with information to determine necessary budgets Preparing the upcoming proposal phase … opportunity shaping) Tender, Offer and Bid Evaluation Analysis of tender/customer requirements and documentation Evaluation of Tender Documents together with the customer solutions department and with all necessary internal interfaces (e.g. Business Lines) Evaluation of a draft concept together with the customer solutions department Determine ...

years experience in an IT MSP or IT/Telecoms VAR at Account Director level. Working with your colleagues in specialist roles such as Customer Experience, Customer Success, and Product/Solution Sales Specialists, you will achieve this by: Helping customers understand, invest in and unlock the value … long-term goals, along with clearly defined steps to reach them. Proactively establishing professional and productive relationships with all relevant stakeholders in each Customer account. Assessing, clarifying, and validating customer requirements, needs, and goals on a consistent basis. Speaking with customer stakeholders on a regular basis ...

overview below carefully. \n Role: \n As an Integration Engineer, you will play a key part in building and maintaining the integrations that connect customer WMS systems to DexoryView, our data insights platform. \n Working closely with the engineering and integration support teams along with communicating externally with Dexory … customers, you will develop custom parsers, API integrations, and data transformation logic to enable our robots to understand each customer's unique warehouse management system. \n Open to a variety of working set ups including hybrid/remote. \n Responsibilities: \n \n Developing and maintaining data parsers (both Ruby ...

retail sector. Our flagship products are designed to create a connected store experience, facilitating seamless communication among retail staff to enhance efficiency and elevate customer service. We empower teams to collaborate effortlessly and achieve their retail goals. You've probably already seen us in action, we're trusted … work for, join us on our journey! Role Overview As Senior Project Delivery Manager, you will take ownership of leading the successful delivery of customer implementation projects from initiation through to completion, ensuring delivery aligns with the agreed project scope, timeline, as well as customer and business objectives. ...

hospitality sectors. We specialise in installation, maintenance, repair, configuration and staging of IT equipment for some of the UKs largest retailers. Driven by customer satisfaction and supported by a dedicated, hard-working team, we continue to grow and are now looking to expand our Field Service team. The Role … Field Service Engineer (EPOS) , youll be working on customer sites across the UK, carrying out the replacement and swap-out of retail IT equipment. This is a hands-on, customer-facing role requiring regular travel and a professional, problem-solving mindset. Typical working hours for scheduled calls ...

function within our Professional Services team. You will be responsible for driving project governance, resource planning, portfolio oversight, reporting, and operational excellence across all customer projects. You will lead a team of Project Coordinators, ensuring the successful delivery of projects through robust processes, effective resource management, risk control … engineer and project resource utilisation, providing recommendations to optimise performance and efficiency Ensure effective scheduling and assignment of project resources to meet business and customer requirements Provide oversight of project timelines, budgets, risks, dependencies, and deliverables Ensure project plans, documentation, project boards, and reporting tools remain accurate ...

Management (PAM) domain. Lead the design and implementation of secure platform solutions across on-premise, hybrid and cloud environments. Capture, analyse and interpret complex customer requirements to drive secure solution design. Produce and review High-Level and Low-Level Designs (HLDs/LLDs). Provide technical leadership … including TCP/IP, DNS, DHCP and firewalls. Experience producing and reviewing High-Level and Low-Level Designs (HLDs/LLDs) and translating business requirements into secure technical solutions. Knowledge of cyber security controls, accreditation requirements and secure-by-design principles. Experience across the systems engineering lifecycle. Familiarity ...

projects. You will be responsible for ensuring the quality standards required for certification to ISO 20000, ISO27001 and any other security or software compliance requirements placed on the company, including the government’s Cyber Security Model version 4 (CSMv4). Digital Sensitivity Review The Digital Sensitivity Review (DSR) service … ensure risks are identified and mitigated early in the development process. Support bid and proposal activities by contributing quality-related content, ensuring alignment with customer and regulatory expectations. Collaborate with internal and external stakeholders to understand product and testing requirements. Promote a culture of quality and continuous improvement. Monitor ...

operational and shared service functions. The role is responsible for ensuring the successful delivery of managed IT and telecoms services, maintaining high levels of customer satisfaction, and driving operational excellence. Working as an extension of the customer's team, you will build trusted relationships across both organisations, providing … service improvement. You will be accountable for ensuring agreed KPIs and SLAs are consistently achieved, whilst proactively identifying opportunities to improve service quality and customer experience. The role requires a customer-facing presence, with attendance on customer sites typically three days per week (with in the Essex ...

developing strategic sales and pricing plans, while overseeing the sales team to achieve growth and profitability targets. Acting as a trusted advisor to customer leaders, the role manages resource allocation and ensures adherence to legal and ethical standards in all sales activities. It leverages data analytics, forecasting tools … latest sales technologies to improve sales accuracy and align offerings with customer requirements, ensuring long-term profitability for the organisation. Responsibilities: • Directs strategic account planning to identify, forecast, and mitigate risks and align functional strategies with the organization's goals. • Develops short-term and long-term plans ...

experienced Director, EMEA Design to join our Data Centre team. In this role, you will be responsible for the design delivery of new construction, customer fit-outs, and phased expansions across the EMEA Iron Mountain Data Centers portfolio. You will lead regional Design Managers to provide technical leadership from … handover to operations. Direct regional Design Managers and third‐party architectural, engineering, and specialist consultant teams to ensure projects align with Iron Mountain standards, customer requirements, and regulatory codes. Collaborate with cross‐functional stakeholders—including real estate, sales, construction, and sustainability teams—to support site acquisitions, master planning ...

relationships with prospective and existing customers Manage the full sales cycle from lead generation through to closing deals Develop tailored logistics solutions to meet customer requirements Work closely with operational teams to ensure an outstanding customer experience Deliver against ambitious sales targets while growing your customer ...

across a fast-paced, growing business. Working within a collaborative team, this role takes ownership of internal compliance programmes while supporting commercial teams and customer requirements across sectors including Finance, Manufacturing and Retail. Key responsibilities include: Leading and maintaining ISO 27001 , ISO 22301 and ISO 9001 management systems … supporting audits Managing customer due diligence (DDQs) and compliance documentation Owning GDPR, UK DPA, NIS2 and DORA compliance activities Driving business continuity, risk management, testing and governance programmes Implementing and maintaining SOC II Type 2 controls and standards Managing company-wide health & safety systems, training and risk assessments Developing ...

Manager to support growth across the South East territory - covering London, Kent, Surrey across to Southampton, up to Ipswich and Cambridgeshire. This is a customer-facing, field-based role focused on developing new business and growing existing accounts across the Foodservice Wholesale and Vending sectors. What … sales growth and increase gross profit across your territory Win new business and expand relationships within Foodservice and Vending customers Manage and retain existing customer accounts, ensuring long-term partnership value Identify and convert new opportunities through proactive, needs-based selling Maximise sales opportunities through understanding customer requirements ...

business opportunities across the South East. Develop relationships with new customers through proactive business development. Arrange and attend client meetings, presentations and demonstrations. Understand customer requirements and recommend appropriate solutions. Prepare proposals, negotiate contracts and successfully close new business. Build and maintain a healthy sales pipeline using CRM. … Work collaboratively with internal teams to ensure an outstanding customer experience. Achieve and exceed sales targets. About You We're looking for someone with a genuine passion for winning new business. You'll ideally have: A successful track record in B2B sales. Experience developing and winning new business. Strong ...

business opportunities across the South East. Develop relationships with new customers through proactive business development. Arrange and attend client meetings, presentations and demonstrations. Understand customer requirements and recommend appropriate solutions. Prepare proposals, negotiate contracts and successfully close new business. Build and maintain a healthy sales pipeline using CRM. … Work collaboratively with internal teams to ensure an outstanding customer experience. Achieve and exceed sales targets. About You We're looking for someone with a genuine passion for winning new business. You'll ideally have: A successful track record in B2B sales. Experience developing and winning new business. Strong ...

business opportunities across the South East. Develop relationships with new customers through proactive business development. Arrange and attend client meetings, presentations and demonstrations. Understand customer requirements and recommend appropriate solutions. Prepare proposals, negotiate contracts and successfully close new business. Build and maintain a healthy sales pipeline using CRM. … Work collaboratively with internal teams to ensure an outstanding customer experience. Achieve and exceed sales targets. About You We're looking for someone with a genuine passion for winning new business. You'll ideally have: A successful track record in B2B sales. Experience developing and winning new business. Strong ...

site consideration through handover to operations, working with regional managers and external consultants. You will ensure alignment with Iron Mountain standards, regulatory codes, and customer requirements while driving standardization and continuous improvement across regional design practices. #J-18808-Ljbffr ...

defining the vision, governance, and continuous improvement of service management practices, ensuring services are delivered effectively, consistently, and in alignment with organisational and customer requirements. This is a senior leadership role requiring strong stakeholder engagement, operational oversight, and a proven track record in large-scale IT service environments. … Service Management strategy and continuous improvement roadmap Act as a senior escalation point for service issues and stakeholder concerns Oversee service performance, reporting, and customer satisfaction metrics Ensure ITIL-aligned processes are embedded and continuously improved Lead on service design input into new bids, contracts, and change requests Manage ...

responsible for designing and supporting signalling solutions across the mobile core voice network, ensuring designs are robust, scalable, secure, and aligned with business and customer requirements. Working within the Signalling Design team, the role provides technical leadership for signalling-related projects, produces high and low-level designs, and collaborates … core network platforms. Provide technical design guidance to project teams and ensure solutions meet performance, resilience, security, and fraud prevention requirements. Develop Statements of Requirements (SoRs), review supplier Statements of Compliance (SoCs), Statements of Work (SoWs), and vendor proposals. Assess the impact of network evolution initiatives and contribute ...

responsible for designing and supporting signalling solutions across the mobile core voice network, ensuring designs are robust, scalable, secure, and aligned with business and customer requirements. Working within the Signalling Design team, the role provides technical leadership for signalling-related projects, produces high and low-level designs, and collaborates … platforms. \n Provide technical design guidance to project teams and ensure solutions meet performance, resilience, security, and fraud prevention requirements. \n Develop Statements of Requirements (SoRs), review supplier Statements of Compliance (SoCs), Statements of Work (SoWs), and vendor proposals. \n Assess the impact of network evolution initiatives and contribute ...

contractor will work within an ITIL‐focused ITSM function and will be responsible for strategic leadership, overseeing service delivery, continual improvement, stakeholder engagement, customer satisfaction, developing and leading a team of service management professionals, ensuring services are delivered efficiently, meet agreed performance targets, and evolve in line with business … customer requirements. Position Details Duration: 6 months Rate: £600 per day Status: Inside IR35 Location: Milton Keynes Working Practice: 3 days onsite/2 days remote Key Responsibilities Provide strategic leadership for IT Service Management. Oversee service delivery, continual improvement, stakeholder engagement, and customer satisfaction. Lead and develop ...