26 to 45 of 45 Customer Retention Jobs in the North of England

Description We are looking for a proactive, customer focused individual to join our Sage Intacct support team, this is a hybrid role 3 days in our Newcastle HQThe successful applicant will be working primarily with customers in our French and UKI markets ,fluency in English/French both written … each representing potential value in excess of £1M by resolving queries efficiently and accurately.The Support Specialist plays a critical role in shaping the overall customer experience and has a direct impact on retention and growth by resolving 90% of incoming cases, managing complex issues confidently, and building ...

Propello Cloud, we help brands build stronger customer relationships through loyalty and rewards programmes that deliver measurable results. We’re looking for a Senior Customer Success Manager to take ownership of key enterprise relationships, help clients market their programmes and play an active role in growing our customer … keep client priorities moving. The voice of the customer. Translate client feedback into clear insights that help shape our product and service. A stronger customer success function. Improve playbooks, reporting and ways of working, share your expertise with colleagues and use AI and automation thoughtfully to make the team ...

Managing Director and shape its next stage of growth. This is a hands-on opportunity to lead an established commercial team, develop major customer relationships and bring greater structure to sales activity. You'll have the autonomy to influence the sales strategy, support your team's development and personally … coach and develop a commercial team of five, including account management and business development. - Build and deliver a sales strategy focused on profitable growth, customer retention and new business. - Introduce structured account planning, identifying opportunities across customer sites, departments and product requirements. - Take personal responsibility ...

agencies (including PR and graphic design) for ad management and media outreach. Support Account Management and key commercial stakeholders with promotional activity and client retention initiatives. Maintain productive relationships with suppliers and external partners. Qualifications and Skills Demonstrable experience managing ROI-driven digital and offline marketing campaigns. Minimum ...

effective adoption of project management tools, systems and processes across the business. Project profitability and successful completion within agreed timescales and budgets. Client retention and satisfaction. Identifying opportunities to expand existing projects and drive additional commercial value. Some of the requirements: 3+ years’ experience in a project management ...

45k+ in your first year and progress quickly? We're working with an established technology business that offers a proven SaaS product, an impressive customer base and genuine career progression . Already trusted by 23,000+ businesses globally , with 340,000+ vehicles tracked and a 98% customer retention ...

Head of Oracle Service Delivery Management Locations Belfast, Birmingham, Edinburgh, London, Manchester, Newcastle upon Tyne, United Kingdom Head of Oracle Service Delivery Management Lead Customer Success, Service Excellence and Growth Across One of the UK's Largest Oracle Managed Services Practices The Opportunity We're looking for an experienced … Delivery Management function within our Enterprise Applications ASPIRE Managed Services business. Leading a team of Service Delivery Managers, you'll shape service strategy, drive customer success, and help some of our most strategic customers maximise the value of their Oracle investments across SaaS, E‐Business Suite, JD Edwards ...

English and French, strong problem-solving skills, and experience with CRM or ERP systems. You will collaborate across Product and Operations to enhance customer outcomes and retention. #J-18808-Ljbffr ...

Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses seeks a senior Customer Success leader to shape the scaled CS function and mentor two Managers. You will drive adoption, renewals and commercial outcomes across a £4-5M ARR portfolio of almost 1,000 customers. … engage in executive customer conversations, coach your team, and set the standard for customer value, retention and ARR growth, balancing strategic leadership with hands-on customer engagement. #J-18808-Ljbffr ...

Description Join Sage's Routes to Revenue team and help build the data foundations that will power Sage's In-Life customer growth strategy. You will take hands-on ownership of data pipelines, analytical products, and automation workflows that turn fragmented data into meaningful commercial outcomes. This … management and optimisation of the team's Snowflake environment, contributing to data quality, governance, and scalability• Develop reusable datasets and data products that support customer migration, retention, and expansion initiatives• Automate manual data workflows to reduce operational effort and improve speed to insight• Contribute to customer ...

cycle, from prospecting and opportunity creation through commercial negotiation and deal closure, with a primary focus on winning new business rather than managing existing customer accounts. Following successful onboarding, customer ownership is transferred to the relevant Account Manager to ensure long-term customer development and retention. … develop, and secure new business opportunities across the UK market across the assigned territory. Generate qualified opportunities through proactive prospecting, networking, referrals, and direct customer engagement. Identify new verticals, market segments, and routes to market that support business growth. Increase RISCO’s market presence and market share through ...

revenue. Working closely with Sales, Alliances and senior leadership, you'll shape and execute a marketing strategy that delivers results across new business acquisition, customer growth and strategic partner activity. If you're looking for a role where marketing is viewed as a genuine revenue driver rather than … Developing integrated campaigns across digital, content, events, webinars, ABM and partner channels Building stronger alignment between marketing and sales to improve conversion performance Creating customer growth programmes that support cross-sell, upsell and retention initiatives Developing compelling value propositions, messaging and content that resonate with target audiences ...

driving revenue. Working closely with Sales, Alliances & senior leadership, you'll shape and execute a marketing strategy that delivers results across new business acquisition, customer growth and strategic partner activity. If you're looking for a role where marketing is viewed as a genuine revenue driver rather than … Developing integrated campaigns across digital, content, events, webinars, ABM and partner channels Building stronger alignment between marketing and sales to improve conversion performance Creating customer growth programmes that support cross-sell, upsell and retention initiatives Developing compelling value propositions, messaging and content that resonate with target audiences ...

Talent is recruiting for a senior Customer Success leader to take charge of a scaled CS function in a UK SaaS business. You will lead two Customer Success Managers and own the portfolio strategy, health and commercial outcomes, influencing executive stakeholders and driving renewal success. You will engage … with customers at the highest level, run strategic reviews and collaborate with Marketing, Data & Analytics to optimise the customer journey and retention strategies. #J-18808-Ljbffr ...

address issues quickly to maintain strong relationships Day-to-day oversight of client queries, issues and changes Support contract renewals and contribute to client retention Identify opportunities to introduce new and value-add features, services or solutions Deliver training and webinars to encourage client engagement Project Co-ordination … continued growth of the business Skills & Experience Experience & Qualifications 3+ years in a Project Management, Account Management or similar role Experience in Customer Service or Client Management Minimum of 3 A levels or equivalent Degree (or equivalent) is desirable Skills & Traits Excellent interpersonal and written/spoken communication Proactive ...

contact for a portfolio of clients, understanding their needs, aligning our managed IT services to their goals, and driving customer satisfaction and retention. In this role, you will collaborate closely with technical teams to deliver an excellent experience, help clients maximise their technology investments, and identify opportunities for growth … collaboratively to contribute towards service enhancements and client success initiatives. Experience & Skills Desired – Outstanding communication and interpersonal skills with a commitment to providing excellent customer service. Proven ability to build trusted relationships and work collaboratively with diverse stakeholders. Experience in account management, client success, or a customer-facing ...

Jobtailor is seeking a Senior Customer Success/Account Management professional to oversee strategic client relationships and drive exceptional engagement across our SaaS portfolio. You will act as a senior relationship owner for key customers, ensuring clear communication and successful delivery coordination. In this role, you will drive customer satisfaction, retention and long-term engagement, support renewal discussions, and identify expansion opportunities. #J-18808-Ljbffr ...

payments and fintech roadmap across Accounts Receivable, Accounts Payable and Access to Capital.Drive commercial impact: Own portfolio outcomes, growing payments adoption, revenue opportunities and customer retention.Create better experiences: Use customer insight, experimentation and AI-powered workflows to simplify financial tasks and help customers manage cash flow.Build for scale … experiences that work across markets.Lead through influence: Align Product, Engineering, Design, Commerce, Mobile, Marketing and external partners around a shared vision.Navigate complexity: Balance customer needs, commercial priorities, regulation and local market requirements while maintaining a coherent global platform.Embrace AI: Use AI tools to accelerate discovery, research and decision-making ...

fintech roadmap across Accounts Receivable, Accounts Payable and Access to Capital. • Drive commercial impact: Own portfolio outcomes, growing payments adoption, revenue opportunities and customer retention. • Create better experiences: Use customer insight, experimentation and AI-powered workflows to simplify financial tasks and help customers manage cash flow. • Build … that work across markets. • Lead through influence: Align Product, Engineering, Design, Commerce, Mobile, Marketing and external partners around a shared vision. • Navigate complexity: Balance customer needs, commercial priorities, regulation and local market requirements while maintaining a coherent global platform. • Embrace AI: Use AI tools to accelerate discovery, research ...

Regulatory Technology business is seeking a senior Customer Success leader to drive a scaled CS function and become the senior voice in executive conversations. You will coach two CSMs, own a £4-5M ARR portfolio and influence commercial outcomes with cross-functional partners. You will engage in strategic … reviews, ensure health and adoption data drives decisions, and balance customer value with retention and revenue growth. #J-18808-Ljbffr ...