the best call-tracking provider in the world. There's never been a better time to join Infinity. Profile of Role The Head of Customer Success is responsible for leading and developing the Customer Success team to drive retention, growth, and customer satisfaction. This role involves defining … and delivering a scalable Customer Success Program that ensures customers achieve their desired outcomes with Infinity. You will work closely with the CS Management Team to shape retention and growth strategies, aligning team resources and processes to meet customer and business needs. A key part of the role … by clear KPIs and the effective use of tools like Planhat, Salesforce, Sisense, and Asana. Success in this role requires a strategic approach to customersegmentation, proactive performance monitoring, and continuous optimisation of the CS function to deliver value at every stage of the customer journey. About More ❯
We are seeking a highly motivated and experienced CRM/Email and Loyalty Lead to join our dynamic marketing team. This role involves managing customer relationship management (CRM) strategies, email marketing campaigns, and loyalty programs to enhance customer engagement, retention, and overall brand experience. The ideal candidate will … be results-driven, with a strong understanding of CRM tools, data analysis, and customer-centric marketing. Key Responsibilities : CRM Management : Develop and execute CRM strategies to enhance customer engagement, increase retention, and drive long-term loyalty. Segment and target customer groups based on behaviour, preferences, and demographics. … analyse results, and optimize future campaigns based on data-driven insights. Loyalty Programs : Plan, implement, and oversee the company’s loyalty programs to increase customer retention and drive repeat business. Monitor and assess the success of loyalty initiatives, making recommendations for improvement. Coordinate with cross-functional teams to ensure More ❯
london, south east england, United Kingdom Hybrid / WFH Options
wagamama
loyalty proposition, program and plan delivering at least 3% incremental LFL growth year in year through a best in class program creating a rich customer experience that creates industry leadingcustomer loyalty and retention driving life time value and sustainable top line and bottom line growth for business. You will … to revenue and EBITDA growth as the single biggest LFL contributor effective reporting of KPIs to measure the effectiveness of loyalty & CRM initatives and customer & commercial performance including incremental revenue and profit CRM & Loyalty Development Roadmap define customer back the 3 year prioritised CRM and loyalty roadmap, assess … our platforms (cdxp, personalisation, loyalty engine) ensuring it is effectively set up and utilised across the business, identify opportunities for system automations and optimisation customer insight into action be on the pulse of future trends in the industry and networked with specialist in this space to bring leading edge More ❯
The customer experience is at the core of everything we do across Admiral. Our UK Customer Data Science team is on a journey to transform the way we view and interact with our customers across our diverse suite of UK based products. In this role, you will collaborate … and AI techniques to deliver data driven insights to our stakeholders across the business and provide tailored actions to our customers. With millions of customer interactions daily, captured by both structured and unstructured data, there are a multitude of use cases and endpoints at our disposal. Through harnessing the … cutting-edge models that drive our business forward. We are looking for a Senior Data Scientist to become a key part of our UK Customer Data Science team. What is UK Customer Data? The UK Customer Data area focuses on providing actionable insights to enhance customerMore ❯
The customer experience is at the core of everything we do across Admiral. Our UK Customer Data Science team is on a journey to transform the way we view and interact with our customers across our diverse suite of UK based products. In this role, you will collaborate … and AI techniques to deliver data driven insights to our stakeholders across the business and provide tailored actions to our customers. With millions of customer interactions daily, captured by both structured and unstructured data, there are a multitude of use cases and endpoints at our disposal. Through harnessing the … and monitoring cutting-edge models that drive our business forward. We are looking for a Data Scientistto become a key part of our UK Customer Data Science team. What is UK Customer Data? The UK Customer Data area focuses on providing actionable insights to enhance customerMore ❯
Better Placed Ltd - A Sunday Times Top 10 Employer!
impressive period of growth. They are looking for a Senior CRM Manager to join the team, reporting into the Head of CRM to drive customer initiatives at a pivotal period of growth business. It is essential that this hire be a hands-on technical Klaviyo expert. The successful candidate … will be responsible for delivering data-driven strategies to enhance customer engagement, retention, and loyalty. They will drive customer communications across email, SMS and push. The role: Ownership of the customer database – Klaviyo Implementing a test and learn approach to CRM to strengthen customer relationships Enhancing … the customer journey by delivering data led customer campaigns and optimising them throughout the customer lifecycle Segment customers effectively using data and insights to personalise customer comms Analyst CRM performance and report back the results to the Head of CRM and wider business Analyse customerMore ❯
The customer experience is at the core of everything we do across Admiral. Our UK Customer Data Science team is on a journey to transform the way we view and interact with our customers across our diverse suite of UK based products. In this role, you will collaborate … and AI techniques to deliver data driven insights to our stakeholders across the business and provide tailored actions to our customers. With millions of customer interactions daily, captured by both structured and unstructured data, there are a multitude of use cases and endpoints at our disposal. Through harnessing the … cutting-edge models that drive our business forward. We are looking for a Senior Data Scientist to become a key part of our UK Customer Data Science team. What is UK Customer Data? The UK Customer Data area focuses on providing actionable insights to enhance customerMore ❯
The customer experience is at the core of everything we do across Admiral. Our UK Customer Data Science team is on a journey to transform the way we view and interact with our customers across our diverse suite of UK based products. In this role, you will collaborate … and AI techniques to deliver data driven insights to our stakeholders across the business and provide tailored actions to our customers. With millions of customer interactions daily, captured by both structured and unstructured data, there are a multitude of use cases and endpoints at our disposal. Through harnessing the … and monitoring cutting-edge models that drive our business forward. We are looking for a Data Scientistto become a key part of our UK Customer Data Science team. What is UK Customer Data? The UK Customer Data area focuses on providing actionable insights to enhance customerMore ❯
and skincare connoisseurs, 111SKIN is also highly regarded by some of the most reputable editors and industry bodies. Whom we are looking for: A customer centric and data-driven CRM Manager to lead the channel, as part of the wider Ecommerce team. What you’ll do: As our CRM … Manager, you’ll be responsible for shaping and delivering the customer relationship and retention strategy, working cross-functionally with Marketing, Creative, Development and Customer Experience teams. You’ll lead the day-to-day operation of both BAU and lifecycle communications across email and SMS, oversee our customersegmentation strategy, and own the ongoing optimisation of our newly launched loyalty program. You will champion data-led decision-making, turning customer insights into initiatives that deepen relationships and drive long-term value. What success looks like: You will deliver a best-in-class CRM and retention More ❯
Greater Manchester, England, United Kingdom Hybrid / WFH Options
ECOM
skilled Senior Data Scientist to join their dynamic analytics team in Manchester. In this role, you will lead strategic data initiatives aimed at optimising customer engagement, pricing, and inventory management across our retail operations. Key Responsibilities: Develop and deploy machine learning models to support business objectives (e.g., customersegmentation, demand forecasting, price optimisation). Conduct deep-dive analyses on customer behaviour, sales trends, and supply chain data. Translate complex data findings into clear, actionable insights for stakeholders. Collaborate with cross-functional teams including marketing, merchandising, and supply chain. Mentor and support junior data scientists and More ❯
Manchester, North West, United Kingdom Hybrid / WFH Options
InterQuest Group (UK) Limited
skilled Senior Data Scientist to join their dynamic analytics team in Manchester. In this role, you will lead strategic data initiatives aimed at optimising customer engagement, pricing, and inventory management across our retail operations. Key Responsibilities: Develop and deploy machine learning models to support business objectives (e.g., customersegmentation, demand forecasting, price optimisation). Conduct deep-dive analyses on customer behaviour, sales trends, and supply chain data. Translate complex data findings into clear, actionable insights for stakeholders. Collaborate with cross-functional teams including marketing, merchandising, and supply chain. Mentor and support junior data scientists and More ❯
london, south east england, United Kingdom Hybrid / WFH Options
The Dune Group
role Join our E-Commerce team to drive financial performance of Dune website by identifying actionable opportunities for improvement through analysis of websites KPIs, customer behaviour and engagement The Ecommerce Analyst will generate insight to provide a well-rounded view of sales drivers with analysis on product, stock, marketing … channels, promotions, customer metrics and website engagement. RESPONSIBILITIES: Reporting and Insight Monitor and present insight on website KPI’s to optimise sales opportunity and onsite conversion. Work with stakeholders to ensure that all in-house analytical packages are correctly configured to provide robust metrics and insights. Deliver innovative insights … and actionable outputs. Continually analysing the customer journey and shopping behaviour, identifying opportunities to optimise the website performance Review industry trends and developments and work with team to determine suitability and potential ROI Advanced Analytics & Customer Centricity Responsible for analysing the user journey, website features and content Drive More ❯
a data-savvy and commercially minded analyst to join our Growth team. You'll play a key role in driving revenue performance through deep customer insights, strategic analysis, and collaboration across marketing, product, and operations. Key Responsibilities: Develop and maintain customersegmentation models for both B2C and … B2B audiences, using a mix of qualitative and quantitative inputs to identify high-value customer cohorts and unlock new growth opportunities. Examine customer retention patterns and dealership engagement metrics, delivering actionable insights to the growth, product, and sales teams. Partner with CRM and underwriting teams to elevate personalisation … strategies, reduce customer churn, and improve customer lifetime value. Collaborate with PR and social media teams to assess industry dynamics, financing trends, and consumer sentiment to surface untapped revenue streams. Evaluate the effectiveness of online and offline marketing initiatives, recommend budget reallocations, and track key performance indicators like More ❯
activity at BCS. The role leads and manages a central marketing team, ensuring alignment with the company's overall business goals, brand positioning and customer acquisition strategies. The role requires strong leadership, strategic vision and a deep understanding of marketing principles, combined with a data-driven approach to decision … brand positioning. Brand Management: Ensure strong brand consistency and visibility across all channels, strengthening BCS's reputation in the IT accreditation sector. Demand Generation & Customer Acquisition: Oversee marketing campaigns and initiatives to drive customer acquisition, engagement and retention. Digital Marketing & Data Analytics: Utilize data-driven insights to optimize … Communications: Oversee PR and corporate communications strategies to enhance external visibility and stakeholder engagement. Technology & Innovation: Leverage emerging marketing technologies and tools to enhance customer experiences and marketing efficiency. Work collaboratively with other BCS departments as required, to achieve common goals, share best practice, support projects, contribute to improvement More ❯
london, south east england, United Kingdom Hybrid / WFH Options
Harnham
multiple teams, working closely with senior stakeholders to turn complex data into actionable opportunities. THE ROLE: As a Data Insight Analyst , you will: Develop customersegmentation models to identify high-value audiences and drive revenue growth. Analyse customer retention, dealership activation, and marketing performance to optimise strategy. … Work with teams across the business to enhance personalisation, reduce churn, and improve customer lifetime value. Assess the impact of marketing campaigns, tracking key metrics such as CAC, ROI, and LTV. Conduct competitor analysis and develop pricing models to maximise market competitiveness. Manage analytics integrations, improve tracking accuracy, and … initiatives with data-driven insights. YOUR SKILLS AND EXPERIENCE: To be successful in this role, you will have: Strong analytical skills with experience in customer insights, marketing analytics, or business intelligence. Proficiency in SQL, is a must have. Google Analytics experience is strongly preferred. Familiarity with marketing performance metrics More ❯
Coordinator , you will oversee the creation, execution, and optimization of email marketing campaigns for multiple clients, ensuring they align with brand objectives and drive customer engagement. You will collaborate with internal teams to develop strategies, analyze performance data, and enhance segmentation and targeting efforts. This role is perfect … Brief, write, and manage email campaigns while maintaining a marketing calendar across multiple clients Build, test, and deploy email campaigns and automations to enhance customer engagement and experience Maintain and enhance customersegmentation and targeting strategies for various brands Collaborate with internal teams to align email marketing More ❯
/AI), validation, and deployment—tailored to solving client business problems Analytics Framework & Playbooks: Co‑create repeatable playbooks for common analytics problems (budget forecasting, customersegmentation, price/volume analysis), including code templates, visualization standards, and deployment guidelines. Insight Packaging & Storytelling: Architect and implement dashboards, reports, and narrative More ❯
Reading, Berkshire, United Kingdom Hybrid / WFH Options
Assistant to ensure success. br What You’ll Be Doing: br Product Marketing Strategy: Develop a deep understanding of target markets, buyer personas, and customer journeys to position our SaaS products effectively. br Campaign Execution: Plan and oversee multi-channel marketing campaigns, including digital marketing, content creation, social media … email, and events. br Market Research & Insights: Conduct competitive analysis, industry research, and customer feedback reviews to refine product messaging and marketing strategies. br Customer Acquisition & Retention: Implement strategies for SEO/SEM, paid ads, content marketing, and lead nurturing to attract and retain customers. br Sales Enablement … or higher) or CIM qualification preferred. br Leadership Skills: Experience managing and mentoring junior team members. br Marketing Expertise: Strong knowledge of campaign management, customersegmentation, and sales enablement. br Tech-Savvy: Hands-on experience with marketing automation, CRM, SEO/SEM, and analytics tools. br Excellent Communicator More ❯
data profiling, and data transformation Experience in some of the following: business process analysis, financial control analysis, forensic investigation, revenue, cost and margin analysis, customersegmentation, sensitivity analysis, ERP analytics Strong skills in using Excel for data analysis Experience with data visualisation software (PowerBI preferred) to create clear More ❯
data profiling, and data transformation Experience in some of the following: business process analysis, financial control analysis, forensic investigation, revenue, cost and margin analysis, customersegmentation, sensitivity analysis, ERP analytics Strong skills in using Excel for data analysis Experience with data visualisation software (PowerBI preferred) to create clear More ❯
Marketing & Sales Officer. About The Role As VP Demand Generation, you will lead the development and execution of data-driven marketing programs that drive customer acquisition and revenue growth. You will oversee global media strategies, including performance marketing, influencer campaigns, content creation, AI utilisation and customer marketing, all … and ensure maximum impact in reMarkable's prioritized global markets, including Europe, US, Canada, Australia, and the Middle East. Your responsibilities include: Demand Generation & Customer Acquisition: Develop and execute global demand generation strategies including paid media (social, search, display, video), influencer marketing, and CRM. Optimize campaigns for ROI and … customer acquisition. Media Strategy & Performance Marketing: Lead global paid media strategy, integrating a full-funnel approach. Ensure that all efforts align with KPIs. Brand Awareness & Content Strategy: Establish reMarkable as a category leader through high-impact media partnerships and influencer collaborations. Develop creative, engaging content strategies, and lead brand More ❯
creating measurable impact across the Amazon Currency Converter business. Key job responsibilities Develop and execute marketing strategy for driving solution awareness, product adoption and customer retention. Align strategy with business leaders and stakeholders. Create, review and raise quality of marketing content for relevant channels. Develop metrics and implement automated … of SQL or other analytical tools for conducting data analysis - Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables) - Experience with customersegmentation, profiling, and targeting Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and More ❯
Newcastle Upon Tyne, Tyne And Wear, United Kingdom Hybrid / WFH Options
Sage City
Manager will craft a collection of API propositions that meets the needs of our partners, external developers, and internal developers. Using strategic thinking and customer analysis to deeply understand the range of developer personas we want to attract and drive to our developer experience platform. The role will need … creating clarity around how we win. To do this will require significant understanding of technical solutions that can be monetised, how to build out customersegmentation strategies, and clarity around vertical industries we want to serve and crafting targeted propositions to enable the regional growth plans. What's … our API offerings to partners and our developer community. You will be developing creative and innovative product marketing strategies, positioning and messaging driven by customer insight, that gain key buyers' mindshare and through the delivery of successful commercial results whilst taking the complex and making it simple and relevant More ❯
team leadership. What You’ll Do Oversee data science projects, guide junior team members, and drive innovation. Build predictive models for campaign optimisation, customersegmentation, and price elasticity. Design and implement AI-powered solutions to solve complex marketing challenges. Use machine learning and statistical techniques to analyse trends … Looking For A strong academic background in Computer Science, Mathematics, Physics, or a related field. Proven experience in machine learning applications such as recommendations, segmentation, forecasting, and marketing spend optimisation. Proficiency in Python, SQL, and Git, with hands-on experience in tools like Jupyter notebooks, Pandas, and PyTorch. Expertise More ❯
Hybrid (Derby) We are working with a large hospitality company who are looking to add a Data Scientist to their team to work across customer data. The data scientist will be involved in end-end deployment, building propensity, customersegmentation and CLV models to analyse the behaviour … with the wider IT teams to ensure requirements and solutions are implemented effectively Develop a range of data science solutions from statistical models to customer segmentations Drive development of data science models and best practices to align with the move towards a data led company Mentor and manage the More ❯