26 to 50 of 61 Customer Service Jobs in Tyne and Wear

This is achieved by working closely with our Senior and Executive Leadership Team and analysis end users to deliver and continually improve the current service offering and understanding current and future needs and challenges of performance. Job descriptionProvide accurate, detailed performance analysis to inform SLT decisions. Take the time … InfluencingSeeing the Big PictureBenefitsAlongside your salary of 45,544, HM Revenue and Customs contributes 13,194 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).HMRC operates both Flexible ...

InfluencingMaking Effective DecisionsWorking TogetherBenefitsAlongside your salary of 45,544, HM Revenue and Customs contributes 13,194 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).HMRC operates both Flexible … welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service ...

relays and everything in between. We now employ over 180 people and from our 15 locations throughout the UK & Ireland, we provide a local service to our customers. Our continued success comes from our passion for technology and commitment to customer service. We are a talented group across … customers UK wide. The Opportunity: The role purpose is to lead and develop a high-performing branch operation, delivering profitable sales growth, exceptional customer experience, and operational excellence across all customer channels. The Branch Manager is responsible for setting branch strategy, driving commercial performance, managing branch operations ...

compliance role that makes an impact. Could you help us shape a stronger, fairer future? Your next career move starts here.HMRC’s Fraud Investigation Service (FIS) is responsible for the department’s civil and criminal investigations.Covert Operations, Digital Exploitation (CODE) sits within FIS. Working across Law Enforcement and government. … seeking dynamic Senior eDiscovery Practitioners to drive this exciting new capability. This is a rare opportunity to play a central role in building a service that will become the default digital review solution for HMRC FIS case teams, fully supported by our new eDiscovery team.Sitting within Forensic Services ...

power of one of the world's leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations! JOB DETAILS As part of Apogee's Managed Print Service, this role is to support and maintain devices within a specified client account … based on site. Utilising both remote monitoring software and incident management applications the Onsite Service Assistant will provide first level service support (hardware and software). Acting as Apogee's front-line representative, the Onsite Engineer will work with the wider Apogee Account and Support teams to deliver ...

providing advanced technical support across a modern Microsoft-based environment. This role is responsible for managing escalated incidents, resolving complex technical issues, contributing to service improvements, and supporting a cloud-first infrastructure. You'll work closely with 1st and 3rd line teams while playing a key role in delivering … reliable and high-performing IT service. Key Responsibilities: Incident & Service Management Manage and prioritise incidents and service requests within an ITSM platform. Take ownership of complex escalations through to resolution. Deliver high-quality fixes and maximise first-time resolution rates. Maintain accurate ticket records and ensure clear communication ...

clients around the globe in key markets. We offer market-leading software products to gyms, health clubs, leisure, parks & recreation centers. Reporting into the Customer Support Manager, you'll be responsible for ensuring that our clients are provided with a best-in-class experience and a frictionless introduction … build strong, long-lasting relationships and become a trusted advisor with key stakeholders across the Xplor business. We are looking for a customer support person to help secure the long-term success of our clients. This position works in a high-volume contact center environment and is responsible ...

DescriptionVersion 1 has celebrated 30 years in business and continues to be trusted by global brands to deliver technology and transformation solutions that drive customer success. Our deep expertise enables our customers to navigate the rapidly evolving technology landscape. We foster strong partnerships with global technology leaders including Microsoft … enhancements and the shift towards AI-driven and agentic business solutions. You will be expected to assess emerging capabilities, guide their pragmatic adoption in customer solutions and ensure that delivery approaches remain aligned to modern, future-fit patterns. You will work closely with architects, product owners and stakeholders ...

established and growing organisation that is investing heavily in its technology function. As part of their continued expansion, they're seeking a proactive and customer-focused IT Support Analyst to join their team. This is an excellent opportunity to become a key member of a supportive IT department, where … resolutions Assisting with the maintenance and updating of desktop applications and network infrastructure Supporting system upgrades, deployments and rollout projects Working within agreed service levels and ensuring a high standard of customer service What we're looking for: Previous experience in an IT Support, Service Desk ...

experienced, hands-on, CRM Executive to assist in developing and improving Verisure’s communications with our customers. As a CRM Executive, reporting to the Customer Experience Manager, you will work proactively and strategically on all customer communications. You will be an integral part of the Customer Marketing … will have a proven track record of creating email journeys, creating templates and achieving business goals.Responsibilities:Create and manage a communication strategyDevelop and implement customer communication journeysDesign email templates and calls-to-action (CTAs)Monitor and evaluate the success of email campaigns against key business KPIsSegment our portfolio based ...

requirement for an Internal Sales Engineer with experience in Electrical control and automation to provide sales and technical support to the external customer base, whilst developing and maintaining customer relationships and promoting products and services to maximise sales opportunities. You are most likely to be living in North … internal sales engineer, technical support engineer, an electrical engineer looking to move into a commercial environment with the ability to illustrate good customer and administrative skills, or a graduate engineer with customer experience in a sales environment looking to develop their career in technical sales. Knowledge and Experience ...

help us shape a stronger, fairer future? Your next career move starts here.As a Principal Data Analyst in HMRC’s Risk and Intelligence Service (RIS), you will play a leading role in the UK government’s digital transformation journey. You will harness advanced analytical techniques and emerging technologies … paced, collaborative environment. This is your opportunity to join a forward-thinking, expert community and make a lasting difference.Job descriptionHMRC's Risk and Intelligence Service (RIS) are looking for people with the experience and skills to join us as a Principal Data Analyst. You'll find excellent opportunities ...

What we are looking for? Professional or business level fluency in speaking/reading and writing in English. Ideally 2 years of Finance or Customer Service related business admin experience. Familiarity with Microsoft Excel and handling sensitive/confidential data/information. Detail orientated, resilient, organised, flexible, positive … offer at TRG? Clear career progression plan to senior/leadership levels based on performance Holidays: 25 increasing to 27 days (3 years’ service) & 30 days (5 years’ service) + UK bank holidays +10 days 'Work From Anywhere' + paid Birthday + Volunteering day ‘Family Matters’ (enhanced Maternity ...

CEO. We are looking to strengthen the company’s Data & Insight capability, working closely with the organisation’s Operations Director who leads high-performing Customer Service, Project Delivery, IT and HR teams, Datal Analyst. As Data Analyst, based at the company's North East headquarters, you’ll turn … customer, sales and operational data into clear, actionable insight. Working closely with Marketing, Operations and Finance, this role is ideal for a detail-oriented Analyst who enjoys translating numbers into recommendations that improve customer experience and business performance. Your key responsibilities will include: Building and maintaining dashboards ...

+ Excellent Company Benefits + Company Vehicle Homebased role covering Newcastle upon Tyne, Durham, Stockton-on-Tees and surrounding areas Are you a Field Service Engineer with experience servicing and maintaining Fire & Security systems, looking to join a well-established and growing company offering long-term career prospects, further … CCTV, access control and fire alarm systems across commercial, industrial and domestic sites. Due to continued growth, they are now looking for a Field Service Engineer to support their expanding customer base across the North East, including Newcastle upon Tyne, Durham, Stockton-on-Tees and surrounding areas. ...

team. This is an excellent opportunity for someone who enjoys building relationships, developing existing accounts and identifying opportunities to increase revenue across an established customer base. The role is not heavily focused on cold calling, although there will be some proactive business development activity. The main focus is strengthening … relationships with existing customers, identifying upselling opportunities and ensuring clients receive an excellent level of service throughout their journey. Key Responsibilities Manage and develop a portfolio of existing customer accounts Build strong relationships with key contacts and decision-makers Identify opportunities to upsell products and services across ...

technical onboarding of partner organisations and support integration projects. Maintain thorough documentation covering infrastructure, configurations, and operational processes. Essential Qualifications & Experience Strong customer service mindset with the ability to communicate clearly and professionally. Minimum 3 years’ experience in a similar Cloud/Infrastructure role. Deep expertise with Windows ...

ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. … prospective clients throughout the sales lifecycle providing consultative solution expertise to determine optimum alignment and earn their business. As an individual contributor in a customer facing role, we are looking for a pioneering, meticulous subject matter expert who can pair business acumen with solution mastery to drive measurable results ...

Pacifica is one of the largest professional appliance repair companies in UK. We’ve grown our service through a reputation for excellent customer service, understanding what customers need and making sure that we consistently fulfil their requirements. About the role: We have a vacancy for an apprentice ...

Title: IT Engineer Location: Newcastle Salary: Up to £35,000 Job Description - We are looking for a dynamic and customer-focused Technical Support Engineer to join our team in Newcastle. As a Technical Support Engineer, you will play a crucial role in providing top-notch technical support … clients, ensuring their IT systems are running smoothly and efficiently. Skill requirements - MSP experience or a customer centric environment providing support. Excellent verbal and written communication skills Active Directory and GPO administration Exchange & Intune administration Excellent experience with Microsoft technologies Good general knowledge of networking and technologies: TCP/ ...

Start your career with Sage as a Customer Success Apprentice, where you’ll enjoy building relationships, solving problems, and helping businesses get the most from technology, while earning a recognised Level 3 qualification at the same time through structured development, mentoring, and hands-on delivery. Role Support the creation … Customer Success Plans that define customer goals, milestones, and outcomes, and help customers achieve them Help drive product adoption and usage, learning how to use customer data and telemetry to spot churn risk and act on it early Build an understanding of customers’ pain points and support ...

business. You’ll also need the following skills and experience: Ideally degree educated and/or 3+ years of experience in similar roles. Customer service abilities, demonstrated by resolving user issues. Some experience working within structured ITSM frameworks, such as ITIL. Experience working with SQL/SSRS ...

will work in the reception, meeting and greeting patients andvisitors to the Centre from a diverse community. The ideal candidate should have excellent communication, customer service and organisational skills, as well as a working knowledge of office procedures including IT skills. You should currently hold the required level … patient, carers and visitors to the service. o Handling routine enquiries via telephone, email or face to face.o Creating appointment letters in line with service procedures.o Processing internal/external mail.o Scanning, uploading, photocopying and filing documentation. The successful candidate should: o Have a good general level of education ...

infrastructure solutions across the UK’s energy, water, transportation and defence markets. We help our clients improve their business performance by increasing capacity, improving customer service, safeguarding security, enhancing resilience, decarbonising and delivering increased efficiency. Our vision is to be the UK’s leading smart infrastructure solutions company. ...

depending on experience Company van, overtime, holidays, Call out To apply for this opportunity you must have or hold the following: • CCTV Service Experience ) • Fire Knowledge (Advanced, kentech and morley would be useful) • Strong Intruder alarms • Excellent customer service skills • CCTV IP Knowledge also beneficial • Fault Finding … wide range of services including design, maintenance and installation of intruder systems, CCTV, and access control. Due to planned growth within the installation and service department, they are now actively looking to recruit an experienced Security Service/Installation Engineers Benefits Include: • Company Vehicle • Mobile Phone • Stand ...