Digital Customer Enablement Manager
- Location
- Camden Town, England, United Kingdom
maintain the segmentation model our journeys run on, covering tier, care setting, plan, role and lifecycle stage Build and run our automation layer across HubSpot lifecycle workflows and Intercom's outbound tools (Series, in-app posts, banners, checklists and product tours) Own suppression logic, frequency capping and the shared comms … building lifecycle or digital customer programmes in a B2B SaaS business, not just running campaigns inside someone else's build Hands-on confidence with HubSpot workflows and Intercom or a close equivalent (you'll be asked to demonstrate this practically) Comfort with product and behavioural data: you can define ...