IT Service Desk Manager Enterprise Operations Oxford, England, United Kingdom
- Location
- Oxford, England, United Kingdom
role accountable for maintaining operational excellence and a white-glove user experience. This operational role requires strong Service Desk leadership experience, practical knowledge of ITIL and IT Service Management, and the ability to develop people, processes and capabilities within a complex, fast-moving organisation. Working closely with the Head … between teams. Act as the senior escalation point for complex or sensitive issues and identify recurring demand, bottlenecks and service improvement opportunities. Apply practical ITIL and Service Management principles, ensuring processes are proportionate, effective and consistently followed. Improve ITSM data quality, workflows, automation, self-service and knowledge management. Support ...