51 to 75 of 80 ITIL Jobs in Hampshire

operational, and governance frameworks and collaborate with stakeholders to define pricing and support requirements. This role requires strong experience in service architecture and management, ITIL/ISO20000/IT4IT knowledge, and the ability to lead virtual and co-located teams within tight deadlines. #J-18808-Ljbffr ...

obtain Purpose of the Role The Service Delivery Manager supports the delivery and continuous improvement of the NDH(D) service in alignment with ITIL v3 and Defence/public‐sector governance standards. The role ensures that the service is delivered efficiently and to agreed OLA and KPI levels, that performance … successful candidate and the wider NDH(D) team. Key Responsibilities Service Operations Support day‐to‐day service delivery across Incident, Problem, Change, and other ITIL‐aligned Service Management processes Ensure adherence to the provisions of all MOUs and OLAs, particularly response and resolution targets Manage service performance against agreed KPIs ...

relationships across technical, project and operational teams. Continuous Improvement Identify opportunities to improve service transition and operational readiness processes . Support the adoption of ITIL best practices and wider Service Management initiatives. Review post-implementation outcomes and lessons learned. Use lessons learned to improve readiness approaches for future deployments. Essential … Experience & Skills 5+ years' experience in IT Service Management (ITSM) and Service Transition. Strong understanding of ITIL principles and frameworks . Proven experience managing Operational Readiness and/or Service Transition activities. Excellent stakeholder management and communication skills. Experience working across infrastructure, cloud, application and support teams . Strong risk ...

Visa proprietary as well as industry standard tools to support monitoring and response for VIP Authorization issues.Possess an Information Technology Infrastructure Library Foundation Certificate (ITIL), or ability to obtain within 6 months.Work Hours:Alternative Schedule: Two-week rotating schedule of 12-hour shifts, totaling 14 working days per 28 days.OT ...

support environment. Technical Knowledge: Proficient in supporting Windows/macOS environments, Microsoft 365, Active Directory, and basic networking (TCP/IP, VPNs). ITIL Framework: A solid understanding of ITIL foundation principles (Incident, Request, and Problem Management). Communication: Exceptional verbal and written communication skills, with the ability to explain ...

support environment. Technical Knowledge: Proficient in supporting Windows/macOS environments, Microsoft 365, Active Directory, and basic networking (TCP/IP, VPNs). ITIL Framework: A solid understanding of ITIL foundation principles (Incident, Request, and Problem Management). Communication: Exceptional verbal and written communication skills, with the ability to explain ...

infrastructure engineering teams. Strong people leadership and stakeholder management skills. Background in infrastructure operations, platform engineering, or IT services. Experience working within Agile, Scrum, ITIL, or SDLC environments. Strong organisational, planning, and decision‐making abilities. Comfortable working within complex, multi-disciplinary technology environments. Desirable Certifications ITIL Foundation Microsoft Azure Google ...

environments. Configure and manage Dell server hardware and iDRAC. Maintain technical and operational documentation. Support asset management, logistics and supplier engagement activities. Participate in ITIL-based change management processes. Work closely with project and operational teams to deliver infrastructure services. Support onsite installation and deployment activities when required. Essential Skills … server hardware and iDRAC management. Experience providing 2nd and 3rd line support within enterprise environments. Ability to maintain accurate technical documentation. Experience working within ITIL change management processes. Strong communication skills and the ability to work effectively within a team. Desirable Skills Experience using Remedy. Office automation and documentation management ...

governance boards. Communicate risks, mitigation plans, and deployment readiness recommendations. Continuous Improvement Identify opportunities to improve service transition and operational readiness processes. Support ITIL best practices and organizational service management initiatives. Analyse post‐implementation reviews and lessons learned to improve future readiness activities. Required Skills & Experience – Essential 5+ years’ experience … Service Management (ITSM) and Service Transition processes. Strong understanding of ITIL principles and frameworks. Experience managing operational readiness or service transition activities. Excellent stakeholder management and communication skills. Experience working with infrastructure, cloud, application, and support teams. Strong risk management and problem‐solving capabilities. Ability to coordinate multiple projects ...

This role is ideal for individuals with experience in Service Desk Analyst/Service Operations who are looking to grow their capabilities within an ITIL 4-aligned setting. Working as part of a dedicated service team, you will provide first-line technical support, ensure incidents and service requests are handled … interactions. Use and improve knowledge articles in Confluence. Support major incident communication and coordination. Contribute to service improvement initiatives. Work in alignment with ITIL 4 practices and ISO 20000 processes. Triaging/management of major incidents using the knowledge base. Essential Experience in a Service Desk Analyst position. Working knowledge ...

Analyst, or similar role.Strong working knowledge of ISO standards (ISO 20000, ISO 27001, ISO 9001).Experience supporting audits and maintaining evidence for compliance.Familiarity with ITIL and IT Service Management practices.Skilled in process mapping tools (Visio, Lucidchart, BPMN).Excellent communication skills, able to translate complex topics for diverse audiences.Desirable:ITIL Foundation ...

recommendations clearly.Build strong relationships across technical, project and operational teams.Continuous ImprovementIdentify opportunities to improve service transition and operational readiness processes.Support the adoption of ITIL best practices and wider Service Management initiatives.Review post-implementation outcomes and lessons learned.Use lessons learned to improve readiness approaches for future deployments.Essential Experience & Skills5+ years’ experience … Service Management (ITSM) and Service Transition.Strong understanding of ITIL principles and frameworks.Proven experience managing Operational Readiness and/or Service Transition activities.Excellent stakeholder management and communication skills.Experience working across infrastructure, cloud, application and support teams.Strong risk management and problem-solving capabilities.Ability to coordinate multiple projects, workstreams and competing priorities.Experience taking ...

role. Strong working knowledge of ISO standards (ISO 20000, ISO 27001, ISO 9001). Experience supporting audits and maintaining evidence for compliance. Familiarity with ITIL and IT Service Management practices. Skilled in process mapping tools (Visio, Lucidchart, BPMN). Excellent communication skills, able to translate complex topics for diverse audiences. … Desirable: ITIL Foundation or above. ISO Lead Auditor or Implementer qualifications. Experience with defence, aerospace, or other highly regulated industries. Exposure to platforms such as ServiceNow, or Jira Service Management. Experience in continuous improvement (Lean, Six Sigma). By submitting an application to Saab UK you consent to undertaking workforce ...

objectives and quest for continual improvement in delivering a 'best in class' IT service to its customers. The postholder will conform to a strong ITIL best practice framework, and work to ensure Service Level Agreements and Operational Level Agreements are consistently met and preferably surpassed to deliver high-quality solutions … sign on solutions. Experience of using a Helpdesk/Service Desk and Remote Control Support Tools is part of the role and knowledge of ITIL processes would be advantageous. We also manage other bespoke hospital applications for which Training will be given and good communication skills is needed ...

suppliers, and leadership teams. Excellent analytical, troubleshooting, and problem‐solving skills. Experience driving platform adoption, process improvement, and organisational change. Understanding of ITIL‐aligned service management disciplines. Desirable: Relevant SAP SuccessFactors certifications highly desirable. ITIL certification desirable. If you are an experienced SuccessFactors professional with a strong track record ...

influence overall solution design, ensuring operational stability and service efficiency. Contribute to related disciplines, including Testing and Security. Essential Skills & Experience: Strong knowledge of ITIL, ISO 20000, and service management best practices. Detailed understanding of: ITIL processes ITSM platforms and tooling Enterprise Management tooling Experience designing and implementing service management ...

Visa business lines Security Remediation process (vulnerability assessment and patch management) Contribute to standardized and document operational procedures Responsible for adherence of established ITIL practice such as Incident, Change, Problem and Release Management This is a hybrid position.Expectationofdays intheoffice will be confirmed by your Hiring Manager. Qualifications Basic Qualifications: Bachelor … Knowledge in Cloud platforms preferred (AWS, Microsoft Azure, Google Cloud Platform etc.) Knowledge in Configuration management tools (Chef, Ansible, terraform etc.) Basic understanding of ITIL v4 processes such as Incident, Change, Problem and Release Management Good knowledge of networking concepts like TCP/IP, DNS and DHCP Experience working with ...

support for all Visa business linesSecurity Remediation process (vulnerability assessment and patch management)Contribute to standardized and document operational proceduresResponsible for adherence of established ITIL practice such as Incident, Change, Problem and Release ManagementThis is a hybrid position. Expectation of days in the office will be confirmed by your Hiring … Knowledge in Cloud platforms preferred (AWS, Microsoft Azure, Google Cloud Platform etc.)Knowledge in Configuration management tools (Chef, Ansible, terraform etc.)Basic understanding of ITIL v4 processes such as Incident, Change, Problem and Release ManagementGood knowledge of networking concepts like TCP/IP, DNS and DHCP Experience working with Microsoft ...

governance boards. Communicate risks, mitigation plans, and deployment readiness recommendations. Continuous Improvement Identify opportunities to improve service transition and operational readiness processes. Support ITIL best practices and organisational service management initiatives. Analyse post-implementation reviews and lessons learned to improve future readiness activities. Essential 5 + year's experience … Service Management (ITSM) and Service Transition processes. Strong understanding of ITIL principles and frameworks. Experience managing operational readiness or service transition activities. Excellent stakeholder management and communication skills. Experience working with infrastructure, cloud, application, and support teams. Strong risk management and problem-solving capabilities. Ability to coordinate multiple projects ...

Project Engineers with infrastructure upgrades, maintenance and renewals. Undertake equipment builds and installations as and when required. Ensure all activities are aligned with ITIL procedures. Any other ad hoc duties as and when required. Your previous experience: Experience with a service desk ticketing system If you have experience … Office 365 support experience Microsoft Exchange configuration and support experience Active Directory configuration and administration VMware support experience Citrix support experience Strong networking skills ITIL knowledge Essential Skills: Excellent communication skills Organisational skills Results driven with a proven track record of achieving Team player Self-motivated and proactive Ability ...

Service Delivery Manager Location: Ringwood, Hampshire + Hybrid home working (non-contractual) Salary: £50,000 - £55,000 + Benefits + Company Profit Share Hours: 37.5 hours per week The Role As a key member of ...

Experience in managing/troubleshooting Windows Desktop Operating Systems. Experience in Microsoft Exchange, Active Directory, Windows Server & Desktop, SQL Server technologies. Experience in using ITIL based ticketing system (ITIL foundation preferred). Desired skills in Microsoft System Centre, SharePoint and other Microsoft solutions. Applicants will ideally be Microsoft ...

developing leaders and successfully managing performance, and challenging situations.Understanding of end-to-end service delivery, including Service Desk, technical operations, infrastructure/platform teams, ITIL practices, service transition and continual service improvement.Strong strategic thinking and communication skills, with the ability to define a service vision and communicate strategy clearly with … operational teams, customers, peers and senior leadership.A recognised Service Management qualification, ideally ITIL 4 Managing Professional or equivalent senior ITIL v3 experience, together with a strong understanding of modern Service Management practices.Experience working within secure or highly regulated environments, with a good understanding of cyber security and the ability ...

onsite.What you’ll be doing:Supporting and managing core infrastructure including servers, storage, networking, and operating systems.Managing incidents, problems, requests, and changes within an ITIL-aligned environment.Investigating and resolving technical issues, performing root cause analysis, and driving service improvements.Monitoring live services to ensure performance, availability, and resilience.Supporting project delivery, testing … systems, services, and processes.What you’ll bring:Experience in infrastructure support, systems administration, or technical operations.Strong Wintel experience.Excellent troubleshooting and problem-solving skills.Knowledge of ITIL-based service management practices.Experience working within structured operational environments.The ability to work independently and collaboratively within a technical team.Current DV Clearance.It would be great ...

management, support, security, and technical delivery. Demonstrable success in delivering customer outcomes and service excellence. Excellent programme, operational and governance management capabilities. Knowledge of ITIL service management principles. Experience working within highly regulated environments. Desirable Experience supporting UK Government or Ministry of Defence customers. Experience delivering Microsoft cloud and digital … workplace services. Knowledge of Defence Digital, JSP policies, and secure service environments. ITIL Managing Professional or equivalent. Just as important are curiosity, strong problem solving ability, and the motivation to continuously improve how technology is designed and delivered. About SiXworks SiXworks is a specialist digital innovation partner deliveringsecure, mission-critical ...