1 to 25 of 66 ITIL Jobs in the Thames Valley

MS Office & MS Products Google G-Suite Excellent troubleshooting skills and problem-solving abilities Basic understanding of network infrastructure (TCP/IP, DNS, DHCP) Experience with ticketing systems and ITIL best practices Ability to provide clear and concise technical support to non-technical users Strong communication skills, both written and verbal Ability to work independently and as part of a More ❯

MS Office & MS Products Google G-Suite Excellent troubleshooting skills and problem-solving abilities Basic understanding of network infrastructure (TCP/IP, DNS, DHCP) Experience with ticketing systems and ITIL best practices Ability to provide clear and concise technical support to non-technical users Strong communication skills, both written and verbal Ability to work independently and as part of a More ❯

MS Office & MS Products Google G-Suite Excellent troubleshooting skills and problem-solving abilities Basic understanding of network infrastructure (TCP/IP, DNS, DHCP) Experience with ticketing systems and ITIL best practices Ability to provide clear and concise technical support to non-technical users Strong communication skills, both written and verbal Ability to work independently and as part of a More ❯

MS Office & MS Products Google G-Suite Excellent troubleshooting skills and problem-solving abilities Basic understanding of network infrastructure (TCP/IP, DNS, DHCP) Experience with ticketing systems and ITIL best practices Ability to provide clear and concise technical support to non-technical users Strong communication skills, both written and verbal Ability to work independently and as part of a More ❯

e.g. Power Automate). Understanding of enterprise IT services such as Active Directory, Exchange, PKI, and monitoring tools. Awareness of agile delivery practices and DevOps principles. Industry certifications (e.g. ITIL Foundation, PRINCE2, AgilePM). Experience working in secure or regulated environments (e.g. defence, government, critical infrastructure). If this looks like something that could be suitable please don't hesitate More ❯

e.g. Power Automate). Understanding of enterprise IT services such as Active Directory, Exchange, PKI, and monitoring tools. Awareness of agile delivery practices and DevOps principles. Industry certifications (e.g. ITIL Foundation, PRINCE2, AgilePM). Experience working in secure or regulated environments (e.g. defence, government, critical infrastructure). If this looks like something that could be suitable please don't hesitate More ❯

cross-functional teams. Ability to prioritize and manage multiple tasks independently in a fast-paced environment. Experience managing relationships with third-party vendors and service providers. Solid understanding of ITIL processes and service management best practices. Self-driven, proactive, and committed to operational excellence and continuous improvement. You must have a technical background and be hands in Infrastructure engineering best More ❯

Cloud. Excellent stakeholder engagement and communication skills. Ability to analyse service performance and implement improvement strategies. Experience in leading cross-functional teams within a managed service environment. Knowledge of ITIL frameworks and service life cycle management * Shift working will be required 4 shifts on 5 off a mix of days and nights. Dayshifts are 0700 - 1900 and nightshifts are More ❯

Cloud. Excellent stakeholder engagement and communication skills. Ability to analyze service performance and implement improvement strategies. Experience in leading cross-functional teams within a managed service environment. Knowledge of ITIL frameworks and service lifecycle management. Shift allowance of £400 a month is paid for shift working. All profiles will be reviewed against the required skills and experience. Due to the More ❯

Qualifications Essential Bachelor's degree in computer science, Information Technology, or related field, or equivalent experience. Professional certifications such as AWS Certified DevOps Engineer, Azure DevOps Expert, or equivalent. ITIL certification and familiarity with project management methodologies (e.g., PRINCE2) are advantageous. Desirable Experience of Prince 2 or Agile project management Experience Essential Significant experience in IT particularly in a DevOps More ❯

MS Office & MS Products Google G-Suite Excellent troubleshooting skills and problem-solving abilities Basic understanding of network infrastructure (TCP/IP, DNS, DHCP) Experience with ticketing systems and ITIL best practices Ability to provide clear and concise technical support to non-technical users Strong communication skills, both written and verbal Ability to work independently and as part of a More ❯

MS Office & MS Products Google G-Suite Excellent troubleshooting skills and problem-solving abilities Basic understanding of network infrastructure (TCP/IP, DNS, DHCP) Experience with ticketing systems and ITIL best practices Ability to provide clear and concise technical support to non-technical users Strong communication skills, both written and verbal Ability to work independently and as part of a More ❯

Skills: Proven, hands-on experience testing within ServiceNow environments. Strong knowledge of UAT and ORT methodologies, best practices, and test lifecycle management. Working understanding of Agile delivery frameworks and ITIL principles. Proficiency with test management and defect tracking tools such as Azure DevOps. Excellent communication, analytical, and stakeholder management skills. Detail-oriented with the ability to work collaboratively across cross More ❯

and Google G-Suite. Excellent troubleshooting and problem-solving abilities. Basic understanding of networking fundamentals (TCP/IP, DNS, DHCP). Experience working with ticketing systems and familiarity with ITIL best practices. Ability to deliver clear, concise support to non-technical users. Desirable Skills Firewalls (Checkpoint, Palo Alto) Active Directory Basic networking knowledge IT security awareness Virtualisation (VMware) MDM platform More ❯

with an ability to produce technical reports and articulate risk to non-specialists. o Strong communication skills with the ability to document incidents clearly and concisely. o Familiarity with ITIL processes, change management, and major incident handling. o Eligibility for UK Security Clearance (SC/BPSS level minimum). Desirable o Experience of managing Linux systems at scale. o Experience More ❯

Azure, AWS) and their integration points with core enterprise systems. Familiarity with DevOps, CI/CD, and Infrastructure as Code concepts. Solid grasp of security, compliance (e.g., SOX/ITIL), and data governance principles. Exceptional leadership, technical management, and communication skills used to handling complex stakeholder relationships. Desirable Skills Certifications in Oracle Cloud, Azure, or AWS architecture. Experience with modern More ❯

within a GBS or shared services, environment; including 2-5 years in a leadership role managing suppliers. Bachelor's or master's in a relevant field. Strong knowledge of ITIL, service governance and performance management Skilled at building business relationships and supporting business strategies. Customer-focused approach to planning and delivery. Advanced analytical and problem-solving skills, with knowledge of More ❯

desktops and servers. Confident using Windows Desktop (Enterprise), Microsoft Office, and Google Workspace. Excellent diagnostic and problem-solving skills. Previous experience using ticketing/helpdesk tools and familiarity with ITIL practices. Basic understanding of networking principles including TCP/IP, DNS, and DHCP. Ability to communicate technical information clearly to users at all levels. Desirable Experience: Windows Server administration Firewalls More ❯

Six Sigma, or similar, or equivalent practical experience Desirable Professional Scrum Master (PSM) II/Professional Agile Leadership or similar advanced project management qualification Managing successful programmes (MSP) or ITIL certification Experience Essential Practical experience of delivering digital projects, ideally in the NHS or wider UK public sector Practical experience delivering projects using an Agile Scrum or Kanban methodology Experience More ❯

Windows 7/10/11 and Microsoft Office. Familiarity with PC and peripheral hardware. Knowledge of MOD security classifications and guidelines. Full UK Driving Licence. Desirable Skills & Qualifications ITIL Foundation certification. SCCM knowledge and practical experience. Additional Information The role requires visiting a nuclear licensed site Benefits include a workplace pension, flexible benefits (life insurance, health cashback, holiday insurance More ❯

skills Excellent documentation skills Flexible team member Customer facing skills Ability to assist with Service Integration process (new business) The ideal candidate will have proven experience and skills in ITIL Change Incident and Problem Management, as well as ITSM/Service Now tooling. You will be a flexible and proactive team member who takes a pragmatic approach to challenges and More ❯

leading technical workshops. The successful candidate will carry out impact assessments of functional, capability, and security changes. You will need experience of: Customers and Stakeholders engagement Working within an ITIL environment Working with software vendors and developers to improve software solutions Working with engineers to deliver customer beneficial outcomes Technical skills required: Microsoft Server technologies Microsoft Active Directory Microsoft SQL More ❯

leading technical workshops. The successful candidate will carry out impact assessments of functional, capability, and security changes. You will need experience of: * Customers and Stakeholders engagement * Working within an ITIL environment * Working with software vendors and developers to improve software solutions * Working with engineers to deliver customer beneficial outcomes Technical skills required: * Microsoft Server technologies * Microsoft Active Directory * Microsoft SQL More ❯

Strong leadership, communication, and stakeholder management abilities. Commercial awareness with experience in budgeting, forecasting, and financial tracking. Solid understanding of Microsoft technologies (Dynamics, Power Platform, Azure) and familiarity with ITIL principles. Qualifications & Experience Minimum 5 year's project management experience in a technology or consultancy environment. Certified in relevant frameworks such as PRINCE2, APM, PMI, or equivalent; Agile or MSP More ❯

Strong leadership, communication, and stakeholder management abilities. Commercial awareness with experience in budgeting, forecasting, and financial tracking. Solid understanding of Microsoft technologies (Dynamics, Power Platform, Azure) and familiarity with ITIL principles. Qualifications & Experience Minimum 5 year's project management experience in a technology or consultancy environment. Certified in relevant frameworks such as PRINCE2, APM, PMI, or equivalent; Agile or MSP More ❯