1 to 25 of 66 ITIL Jobs in the Thames Valley

issues with a problem-solving mindset. Familiarity with ITSM tools and service desk operations. Working knowledge of Microsoft technologies and general networking. Desirable: Experience with ServiceNow or similar tools. ITIL Foundation or SDI Service Desk Analyst certification. Understanding of SLAs and priority classifications. Additional Info: Shift-based role (between 07:00-19:00, Monday to Friday). May include occasional More ❯

of Windows and/or macOS operating systems Understanding of basic networking concepts Experience with Javascript, HTML, XML, and web services (REST API, SOAP) Service Management Expertise: Knowledge of ITIL best practices Expertise in Service Desk delivery best practices Expertise in Service Desk configuration, administration, and usage Strong understanding of IT service management principles Experience in ITSM processes and workflows More ❯

of Windows and/or macOS operating systems Understanding of basic networking concepts Experience with Javascript, HTML, XML, and web services (REST API, SOAP) Service Management Expertise: Knowledge of ITIL best practices Expertise in Service Desk delivery best practices Expertise in Service Desk configuration, administration, and usage Strong understanding of IT service management principles Experience in ITSM processes and workflows More ❯

with both technical and non-technical stakeholders. Proven decision-making skills and the ability to balance operational, commercial, and customer needs. Understanding of IT and OT delivery approaches. (e.g., ITIL, Agile, Waterfall, Lean). Self-motivated, detail-oriented and able to work under pressure. Desirable qualifications and experience Microsoft Certified Solutions Associate (MCSA) - Server, SQL, SCCM. Microsoft Applied Skills - Administer More ❯

access management role. Working knowledge of Active Directory, Azure AD, and Office 365 user administration. Understanding of JML (Joiners, Movers, Leavers) lifecycle and related access security principles. Familiarity with ITIL best practices and experience using ITSM tools (ideally ServiceNow). Excellent organisational and administrative skills with strong attention to detail. Strong verbal and written communication skills; confident working in a More ❯

to process improvements and suggest innovative ideas to enhance overall system functionality and efficiency. Work with the IT team to define, implement and ensure continuous improvement of the following ITIL processes: Business Relationship Management Demand Management Design coordination Change Evaluation Change Management Release and Deployment Management Service Validation and Testing Plus actively support the IT team in Information Security Management More ❯

to process improvements and suggest innovative ideas to enhance overall system functionality and efficiency. Work with the IT team to define, implement and ensure continuous improvement of the following ITIL processes: Business Relationship Management Demand Management Design coordination Change Evaluation Change Management Release and Deployment Management Service Validation and Testing Plus actively support the IT team in Information Security Management More ❯

to process improvements and suggest innovative ideas to enhance overall system functionality and efficiency. Work with the IT team to define, implement and ensure continuous improvement of the following ITIL processes: Business Relationship Management Demand Management Design coordination Change Evaluation Change Management Release and Deployment Management Service Validation and Testing Plus actively support the IT team in Information Security Management More ❯

You will be report to the Head of Global Infrastructure and the European IT Director Excellent communication skills, including including written and verbal You will have an understanding of ITIL, Prince 2 practices. Must have a MCP certification along with at least 5 years experience of desktop and application rollouts Ability to think creatively and problem solve and ability to More ❯

and manage key artefacts and processes, SDP's, Resource Models & ELS SKILLS Must have Bachelor's degree in information technology, Computer Science, or a related field. Strong understanding of ITIL and service management principles. Proficiency in service design tools and methodologies. Excellent communication and interpersonal skills. Ability to work collaboratively with cross-functional teams. Strong analytical and problem-solving abilities. More ❯

teams. Work with project managers and engineers to deliver successful IT projects such as hybrid cloud setups, network security, and software deployments. Advocate for clients within the organisation, leveraging ITIL frameworks and service management tools to escalate and resolve concerns. Account Growth & Opportunity Identification Use data analytics and CRM systems to identify upselling and cross-selling opportunities. Collaborate with the More ❯

you may also be asked to support some out-of-hours work. *Use all your expertise as you help defend the UK’s security interests* With relevant Agile and ITIL Foundation level experience, you should have Microsoft Associate certification, be qualified to practitioner level with Linus, MySQL and PostGreSQL, and be a confident user of MS Azure and AWS Cloud. More ❯

contribute to team KPIs We want to hear from you if you: Can demonstrate experience in a similar on site IT Support Engineer role Have a strong background in ITIL-based Service Desk environments Have expertise with Windows (7/8/10), Office 365, Microsoft Intune, and AD/Group Policy Have solid knowledge of hardware/software troubleshooting More ❯

manage multiple priorities Desirable Certifications Microsoft Certified: Azure Solutions Architect Expert Microsoft 365 Certified: Enterprise Administrator Expert CCNA or CompTIA Network+ VMware Certified Professional or equivalent Windows Server certification ITIL Foundation If youre looking to join a dynamic team delivering impactful solutions to a wide range of clients, wed love to hear from you. Apply now and be part of More ❯

manage multiple priorities Desirable Certifications Microsoft Certified: Azure Solutions Architect Expert Microsoft 365 Certified: Enterprise Administrator Expert CCNA or CompTIA Network+ VMware Certified Professional or equivalent Windows Server certification ITIL Foundation If youre looking to join a dynamic team delivering impactful solutions to a wide range of clients, wed love to hear from you. Apply now and be part of More ❯

the IT sector Desirable skills: Good knowledge of remote control technology/applications TCP/IP knowledge Knowledge or awareness of network infrastructures and terminologys HP Service Manager 7 ITIL Foundation MCP/MCSE Working knowledge of Microsoft Windows 2000, XP, W7, Office 2003/2010 The candidate should have experience of Active Directory including Admin Functions Exchange Admin More ❯

Experience using a ticketing/helpdesk system Strong troubleshooting, communication, and time management skills A customer-first mindset and willingness to learn and adapt Desirable: CompTIA A+, Microsoft certifications, ITIL Foundation, or experience in an MSP environment What You’ll Get: A clear career path with mentoring and progression into 2nd/3rd line support or specialist roles Opportunities to More ❯

stakeholders, aligning data solutions with strategic business goals. Own delivery and integration of enterprise data pipelines and platforms, ensuring stability and scalability. Maintain rock-solid operational standards, aligned with ITIL, ISO27001, and internal security policies. Shape and influence data architecture, process standards, and reusable frameworks including AI and RPA capabilities. Oversee vendor management and service contracts, ensuring SLA performance and More ❯

communication, and interpersonal skills. Familiar with ITSM (especially Salesforce), SLAs, and reporting. Knowledgeable in high-voltage substations (33kV400kV) and telecom networks. Holds relevant technical and industry-standard qualifications, including ITIL and vendor-accredited certifications. Whats in it for you? We offer a range of benefits designed to support your life in and out of work, some of which include. Matched More ❯

of IT infrastructure and network topology Comfortable with working flexible hours, including shift and potential on call responsibilities Security Clearance or willingness to undergo the clearance process is required ITIL certification is preferred but not essential Proficiency in Microsoft Office skills, Email, Word, and Excel Personal Skills: Self-motivated Able to work independently and take initiative with minimal supervision A More ❯

Experience with Omnissa Workspace One, Microsoft Power Platform, Azure Automation Familiarity with scripting tools like Python, Ansible, Shell Understanding of cloud platforms (AWS, Azure) and automation tools Awareness of ITIL, ISO 20000, ISO 27000 standards If you're looking for a role where your technical expertise makes a real impactand you want to grow within a company that values innovation More ❯

Excellent problem-solving, communication, and conflict-resolution skills. Data-driven mindset with experience using metrics to drive performance and decision making. Previous experience with AI is desirable. Familiarity with ITIL or other service management frameworks is a plus. A proven track record of achieving targets would be advantageous A background in EdTech or Higher Education is desirable, but not essential More ❯

administration (Compellent, NAS/iSCSI), Hyper-V clusters, Microsoft Failover clustering * Backup management, monitoring systems (PRTG), build image maintenance, and infrastructure decommissioning * PowerShell scripting for automation and infrastructure management * ITIL foundation knowledge Why this role? * Competitive salary + discretionary bonus * 25 days holiday + pension + life assurance * Flexible benefits scheme covering health, wellbeing, and lifestyle perks * Hybrid working with More ❯

SolarWinds Exposure to virtualisation platforms (VMware, Citrix, or Hyper-V) Experience with cloud infrastructure (Azure, AWS, or GCP) is a plus Certifications such as MCSE , RHCSA/RHCE , or ITIL desirable More ❯

scenarios. Strong communication and stakeholder management skills, with the ability to engage technical and non-technical audiences. Desirable : Experience in regulated industries (e.g., financial services, healthcare, etc.) Certifications in ITIL, PRINCE2, or similar. Understanding of cloud integration with on-premise data centre environments. More ❯