26 to 50 of 66 ITSM Jobs in the North West

will be highly valued. Hands‐on familiarity with GenAI tooling and platforms and an understanding of how these integrate into cloud operating models and ITSM workflows. Experience of strong interest in agentic AI patterns and how autonomous agents are beginning to reshape IT operations and service delivery. Experience with DevOps ...

Global Banking School in Manchester/Leeds seeks a Jira Developer to configure and maintain Jira Service Management, aligning with ITIL processes and enabling efficient service delivery. You will design workflows, empower automation via APIs ...

Establish KPIs, SLAs, and governance forums (e.g. QBRs, service reviews). Drive continuous improvement, innovation, and performance remediation where required. Coordinate closely with IT service management, cyber, and data teams on supplier performance and issue resolution. Risk, Governance & Compliance Ensure all IT & Data procurement activity complies with internal policies ...

following would be advantageous: SQL Server and database technologies Scripting and automation tools Application integration technologies Enterprise monitoring and alerting platforms ServiceNow or equivalent ITSM solutions Microsoft technology stack and cloud services Operational resilience and disaster recovery frameworks Why Apply? This is an opportunity to join a highly skilled Investment ...

Fortinet, Aruba or equivalent vendor accreditation. Experience with cloud networking in Microsoft Azure, AWS or other cloud environments. Familiarity with network monitoring, observability, IT service management and service‐level agreements. Experience supporting public‐sector or private‐sector tender processes. Why Evolve? At Evolve, you'll be joining a dynamic ...

experience in Vulnerability management and incident response and security operations escalation Understanding of SIEM platforms, detection engineering, and Vulnerability alert management Familiarity with ITSM tooling, ideally ServiceNow Strong stakeholder management and reporting capability Understanding of regulated environments (MOD, HMG, Defence primes, or similar) Desirable Exposure to large-scale programmes (e.g. ...

Desk maturity (L1/L2) and integrating AI for proactive IT solutions. Technical Skills Expert in incident lifecycle governance, escalation, Major Incident coordination, and ITSM tool management. Skilled in service performance analysis, KPI reporting, monitoring, alert management, and maintaining ticket quality. Strong operational process discipline. Soft Skills Confident leader with ...

post-implementation periods. Skills & Experience Essential Proven experience delivering service transition activities within large-scale technology or digital transformation programmes. Strong understanding of IT service management principles and operational readiness. Experience establishing support models, SLAs, service acceptance criteria and governance processes. Excellent stakeholder management and communication skills. Strong organisational ...

environment, for everyone.Your skills and experienceProven experience in Service Catalogue Management, Service Management, or a related ITSM function.Strong understanding of ITIL principles and IT Service Management best practices, with an ITIL qualification desirable.Experience managing and maintaining Service Catalogue and Request Catalogue services within ServiceNow or similar ITSM platforms.Demonstrable experience ...

service partner(s) to ensure timely resolution and efficient escalation of complex ERP issues. Establishing the ERP "Run" Playbook, refining operational services alongside the ITSM team to ensure a scalable model for other ERP modules. Partnering with ERP stakeholders to understand business-critical cycles and ensure IT operations support peak ...

Excellent written and verbal communication skills across all organisational levels. Ability to work a continuous 24x7x365 rotating shift pattern under pressure. Preferred Experience using ITSM ticketing platforms (e.g., ServiceNow, Remedy) and DCIM tools/standards. Competency in MS Office and service delivery/helpdesk applications. Previous experience operating within enterprise ...

Version compliance. Ability to produce high‐quality architectural documentation and solution diagrams. Awareness of DevOps pipelines, environment strategy and testing automation needs. Security, ITSM and Operational Awareness Understanding of RBAC, identity patterns, compliance and operational security. Experience designing observable, traceable and monitorable enterprise solutions. Awareness of cloud cost optimisation ...

information Key Responsibilities Provide advice and support on specialist IT security systems and new system assessments. Monitor security incidents and event queues within the ITSM system, advising customers or escalating where required. Support the development and implementation of information security plans, strategies, policies and procedures. Assist with the design ...

ensure coherent end-to-end solution designs. Broader awareness of information systems deployment and integration, information and data management, business analysis and IT service management is required. The appropriate candidate should be experienced within major infrastructure projects for contextual awareness; ideally with a background from within the delivery disciplines ...

workflow applications, including: Customer Experience Workflow Applications - Customer Service Management (CSM), Field Service Management, Customer Service Portal Technology Experience Workflow Applications - IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM) Employee Experience Workflow Applications - HR Service Delivery (HRSD), Employee Onboarding and Transitions, Workplace Service Delivery User Experience ...

performance optimisation. Eligible for SC clearance Desirable Experience Understanding of data governance, data quality, and metadata management practices. Exposure to IT Service Management (ITSM) tools like ServiceNow. Knowledge of monitoring tools like Azure Monitor and Log Analytics. About The Company Alongside working with some of the most talented people ...

multi-supplier environment. You will govern the framework, coordinate change activities, and produce dashboards to support governance and strategic decisions. The role requires strong ITSM knowledge, CAB facilitation experience, and the ability to drive continual improvement while minimising risk and service disruption. #J-18808-Ljbffr ...

teams across the engagement portfolio Essential Skills & Experience for the ServiceNow Delivery Manager: Strong experience managing ServiceNow projects and enterprise engagements Experience across ServiceNow ITSM, ITOM, ITAM and Platform workflows Strong understanding of ServiceNow solution design, architecture and integrations Experience leading large and complex delivery teams and client engagements Strong ...

automations and API integrations. Build enrichment, investigation, containment and remediation workflows. Troubleshoot playbook, connector and integration issues. Integrate Splunk SOAR with security, cloud and ITSM platforms. Improve automation coverage, reduce analyst effort and lower MTTR. Maintain documentation, code repositories and engineering standards. Act as the Splunk SOAR SME for customers ...

accurately. Ensure customers and involved parties are updated with their incident progress either by phone or by using ConnectWise Manage (Our service desk ITSM application) in a timely manner in alignment with SLA’s. Act as a knowledgeable point of technical escalation, with the ability to break down technical information ...

retrieval-augmented generation and human-in-the-loop patterns. Experience building secure integrations with enterprise APIs, repositories, cloud services, CI/CD, observability or ITSM platforms. Experience creating evaluation frameworks for agent quality, task completion, safety, reliability, latency and cost. Strong understanding of agent security, including workload identity, least privilege ...

join our technology team and play a key role in developing and enhancing the ServiceNow platform. Key Responsibilities Develop and configure ServiceNow across ITSM, ITOM, HRSD and CMDB. Build workflows, automations, applications and integrations. Work with JavaScript, Glide API, Flow Designer, IntegrationHub and REST APIs. Support platform upgrades, migrations, testing ...

join their technology team and play a key role in developing and enhancing the ServiceNow platform. Key Responsibilities Develop and configure ServiceNow across ITSM, ITOM, HRSD and CMDB. Build workflows, automations, applications and integrations. Work with JavaScript, Glide API, Flow Designer, IntegrationHub and REST APIs. Support platform upgrades, migrations, testing ...

Capgemini is seeking a Service Catalogue Lead to steer governance, standardisation and continual improvement of our Service Catalogue. The role involves collaborating with Service Owners, operational teams, and stakeholders to ensure offerings are accurate, accessible ...

Senior Solutions Architect, you'll be responsible for: Portfolio Roadmaps Strategic Direction Architecture Leadership Solution Design Technical Debt Visibility Change Shaping Service Platforms ITSM Operational Capabilities Internal Productivity Platforms We'd love you to have: Significant Solution, Domain, Product or Enterprise Architecture experience. Experience shaping technology roadmaps and strategic change. ...