51 to 61 of 61 ITSM Jobs in the North West

current service offerings and business needs. Essential skills and experience Experience with service catalogue management tools. Strong understanding of the ITIL framework and IT service management principles. Excellent communication and stakeholder management skills. Ability to collaborate effectively with cross-functional teams. Strong organisational and project management capabilities. Proficiency in IT … Long-term contract runs until Feb 2027. Hybrid working model (60% office, 40% remote). Opportunity to work within a large-scale IT service management environment. How to apply If you're interested in this opportunity, apply with your latest CV, availability and preferred location. If this role ...

SaaS sector Proven track record in partner acquisition (hunter mentality) Experience working with VARs, MSPs, or system integrators Experience in IT Service Management (ITSM), particularly ITIL and service management processes, is an advantage Structured, goal- and KPI-oriented way of working Strong communication and negotiation skills Willingness to travel within ...

continual improvement across processes, tooling and governance. For more information, download a copy of the job description. Essential criteria Experience in Change Management, IT Service Management or IT Operations roles Strong working knowledge of ITIL Change Management practices Experience managing Change Advisory Board (CAB) or change governance processes Experience using … IT service management (ITSM) tools and change workflows Demonstrable experience managing risk, prioritisation and competing demands in a change environment More about you You'll be organised and confident leading structured governance processes, with the ability to manage multiple changes while maintaining control and quality. You're comfortable working with ...

Select how often (in days) to receive an alert: Delivery Lead Location: GBR - CC Manchester, GBR - Mobile Eng | Job-ID: 220837 | Contract type: Standard | Business Unit: Customer Success & Service Delivery Life on the team As ...

Select how often (in days) to receive an alert: Customer Delivery Manager Location: UK - Manchester, UK - Mobile England | Job-ID: 220830 | Contract type: Standard | Business Unit: Customer Success & Service Delivery Life on the team Within ...

People, we are committed Essential criteria Leadership or supervisory experience in technical support or an IT service desk environment. Strong understanding of IT service management, including incident, request and problem management. Experience managing support demand while meeting agreed service levels and performance targets. Demonstrated ability to lead, coach and develop … technical support colleagues. Experience using IT service management tools to oversee incidents, workloads and service performance. Experience supporting a range of business functions and stakeholders, including leading service review meetings. More about you You are an experienced IT support leader who can balance competing priorities and is committed to helping ...

enhancement of the ServiceNow platform, delivering scalable solutions that support business operations and strategic initiatives. Key Responsibilities Configure, develop and support ServiceNow modules including ITSM, ITOM, HRSD, CMDB and other platform capabilities. Develop and maintain platform automation using UI Policies, UI Actions, Business Rules, Client Scripts and Script Includes. Design … third-party APIs. Experience managing update sets and supporting instance migrations. Ability to translate business requirements into technical solutions. Understanding of ITIL and ITSM principles. ServiceNow Certified System Administrator (CSA) and/or Certified Application Developer (CAD) desirable. Additional ServiceNow certifications across ITSM, ITOM or HRSD desirable. Experience with ITOM ...

work-life balance. Occasional travel is expected to sites within the allocated areas and beyond as required. What You'll do: Daily use of ITSM software and MS Teams to manage support requests, ensuring detailed documentation of investigations and resolutions. Contribute to the development of a detailed Knowledge Base … life balance . Occasional travel is expected to sites within the allocated areas and beyond as required. What You'll do: Daily use of ITSM software and MS Teams to manage support requests, ensuring detailed documentation of investigations and resolutions. Contribute to the development of a detailed Knowledge Base ...

prem and SaaS environments, ensuring we have complete visibility across all platforms Oversee the development of a future-state CMDB and its integration with ITSM platforms, enabling better service visibility and decision-making Drive automation and intelligent engineering approaches to reduce manual effort and improve operational reliability, supporting more proactive … complex environment Deep understanding of observability practices, including logging, metrics, tracing and telemetry Experience designing and delivering large-scale platforms such as CMDB, ITSM or similar enterprise tooling Strong background in security and identity engineering, including cloud-based identity solutions, with a good understanding of networks and integration across complex ...

Recruitment is seeking an experienced ServiceNow Developer to join the technology team and enhance the ServiceNow platform. The role focuses on developing across ITSM, ITOM, HRSD and CMDB, building workflows, automations, applications and integrations to deliver scalable solutions. The successful candidate will translate business requirements into technical design, support platform ...

Manager, AI & Automation Full-time Compensation: from GBP 61,000 - yearly TOPdesk has spent 30 years helping service teams work better - starting in IT service management and growing into enterprise service management, raising an investment of approximately €200 million from investment firm CVC Growth Funds along the way. … decide what matters most Strong written communication and the ability to influence without authority Nice to have Experience with AI, automation, or data products; ITSM/ESM or service management background. What we offer you Competitive base salary starting at £61k and profit share scheme Hybrid, flexible working and healthy ...