1 to 25 of 29 ITSM Jobs in the West Midlands

Linux and Windows server operating systems. Expertise in scripting languages such as Python, PowerShell & Shell. Strong incident fault finding skills and experience. Familiarity with ITSM, Agile methodologies and tools eg Azure DevOps, Jira, ServiceNow. Good communication and problem-solving skills. Set yourself apart: Expertise in deploying and managing a DevOps More ❯

party vendors to manage incidents and service requests in line with SLAs. Ensure all business requests and incidents are logged and tracked using internal ITSM tools. Ensure ERP data handling practices are compliant with GDPR and other regulatory requirements. Contribute to the development and maintenance of knowledge bases to support More ❯

using tools like Ansible, Jenkins, Git, Puppet, Chef, Maven, Ant, Ivy, UrbanCode, Docker and Kubernetes. Strong incident fault finding skills and experience. Familiarity with ITSM, Agile methodologies and tools eg Azure DevOps, Jira, ServiceNow Good communication and problem-solving skills. Set yourself apart: Expertise in deploying and managing a DevOps More ❯

Ensure full compliance with ITIL practices, Trust policies, and information security requirements. What Were Looking For: At least 5 years' experience in an IT service management or desktop support environment. Knowledge of Windows 10 deployments, SCCM, Active Directory, remote access tools (RDP, Citrix). Strong customer service, troubleshooting and documentation More ❯

Ensure full compliance with ITIL practices, Trust policies, and information security requirements. What Were Looking For: At least 5 years' experience in an IT service management or desktop support environment. Knowledge of Windows 10 deployments, SCCM, Active Directory, remote access tools (RDP, Citrix). Strong customer service, troubleshooting and documentation More ❯

Ensure full compliance with ITIL practices, Trust policies, and information security requirements. What Were Looking For: At least 5 years' experience in an IT service management or desktop support environment. Knowledge of Windows 10 deployments, SCCM, Active Directory, remote access tools (RDP, Citrix). Strong customer service, troubleshooting and documentation More ❯

Ensure full compliance with ITIL practices, Trust policies, and information security requirements. What Were Looking For: At least 5 years' experience in an IT service management or desktop support environment. Knowledge of Windows 10 deployments, SCCM, Active Directory, remote access tools (RDP, Citrix). Strong customer service, troubleshooting and documentation More ❯

Ensure full compliance with ITIL practices, Trust policies, and information security requirements. What Were Looking For: At least 5 years' experience in an IT service management or desktop support environment. Knowledge of Windows 10 deployments, SCCM, Active Directory, remote access tools (RDP, Citrix). Strong customer service, troubleshooting and documentation More ❯

Ensure full compliance with ITIL practices, Trust policies, and information security requirements. What Were Looking For: At least 5 years' experience in an IT service management or desktop support environment. Knowledge of Windows 10 deployments, SCCM, Active Directory, remote access tools (RDP, Citrix). Strong customer service, troubleshooting and documentation More ❯

Ensure full compliance with ITIL practices, Trust policies, and information security requirements. What Were Looking For: At least 5 years' experience in an IT service management or desktop support environment. Knowledge of Windows 10 deployments, SCCM, Active Directory, remote access tools (RDP, Citrix). Strong customer service, troubleshooting and documentation More ❯

Ensure full compliance with ITIL practices, Trust policies, and information security requirements. What Were Looking For: At least 5 years' experience in an IT service management or desktop support environment. Knowledge of Windows 10 deployments, SCCM, Active Directory, remote access tools (RDP, Citrix). Strong customer service, troubleshooting and documentation More ❯

Analysis and problem resolution within given KPI - Create documentation and deliver to SharePoint portal for temporary workarounds - Knowledge and in-depth experience of IT Service Management processes and procedures: - Incident Management Service Request Management Problem Management Change Management Asset Management Service Catalogue/Service Level Management - Understanding of the Change More ❯

such as Python, PowerShell & Shell. Expertise in Kubernetes for container orchestration and managing containerized applications. Strong incident fault finding skills and experience. Familiarity with ITSM, Agile methodologies and tools e.g., ServiceNow, Jira. Good communication and problem-solving skills. Set yourself apart: Associate-level cloud certification in AWS, GCP or Azure. More ❯

and supporting end users to maximise their use of IT solutions Responding to all incidents and requests on the helpdesk Administration of the IT Service Management helpdesk Troubleshooting 1st and 2nd line user-based tickets - Various endpoint issues such as Windows operating system issues and guidance, Microsoft issues, monitor, docking More ❯

end users Incidents and fulfils Service Requests, across all supported IT devices in accordance with agreed service levels. Utilising the Service Management tool-set (ITSM Remedy), provides accurate and timely updates to agreed standards for all allocated Incidents and Service Requests. Undertakes all relevant technical support and maintenance tasks/ More ❯

SysOps/Architect, Azure Administrator, or Red Hat OpenShift Admin. Background in regulated or high-security environments (e.g. public sector, defence). Experience with ITSM tools (e.g. ServiceNow, Jira Service Management) and ITIL-based processes. Knowledge of backup and recovery tools like Veeam, Commvault, or Azure Backup. You MUST hold More ❯

understanding and experience with ITIL frameworks. Strong skills in supplier and contract management. Excellent leadership and communication skills. Proven team management abilities. Experience with ITSM tools and technologies. ITIL certification. Strong analytical and problem-solving skills. Experience with cost efficiency improvements and stakeholder management. Experience working with in-house, managed More ❯

Firewall Basics Commercial experience working within a service management function. Technical ability to support and maintain hardware and peripheral devices. Experience of using an ITSM Tool for tracking, change, incident and problem jobs. Main Responsibilities Resolving second line incidents. Assigning incidents and acquiring knowledge from third-line teams. Resolving incidents More ❯

support roles Solid experience with Windows and macOS environments Strong knowledge of Microsoft 365 and cloud services, including: User administration Account setup Familiarity with ITSM tools like Jira (or equivalent) Hardware provisioning and support (laptops, accessories, etc.) Experience performing onboarding/inductions for new starters Soft Skills People-oriented, with More ❯

Strong written and verbal communication skills with an ability to clearly articulate information and provide excellent customer service Proficient with order management software/ITSM systems Exposure to ITIL frameworks and best practices Empathetic, Passionate, Collaborative, Adaptable, Results Focused, Innovative and a Critical Thinker 5 years demonstrable experience If you More ❯

a solid grasp of infrastructure automation, CI/CD, cloud infrastructure, SRE principles Datadog, New Relic or comparable monitoring and analytics platforms Familiar with ITSM tools, endpoint management, and asset tracking solutions Tremendous opportunity offering plenty of scope for career progression in a friendly, innovative environment driven by a shared More ❯

of the ServiceNow platform, including its capabilities, modules, and best practices for implementation. This involves knowledge of HR Service Delivery (HRSD), IT Service Management (ITSM), IT Operations Management (ITOM), Customer Service Management (CSM), Employee Service Center, Case and Knowledge Management, and Performance Analytics. • People Experience and HR Processes: Familiarity with More ❯

Version 1 London, Birmingham, Manchester, Newcastle upon Tyne, Edinburgh, Belfast Department: Services Reliability Group Job Description As a Senior Azure Administrator, you'll actively be assisting customers across multiple technologies and adding to the environment of learning by mentoring junior More ❯

be responsible for ensuring the effective delivery of IT services to the business, leveraging their expertise in vendor management, ITIL and IT Service Management (ITSM). Primarily you will be; Managing outsourced Application providers, Network, Telephony and Desktop Services providers Managing internal business Incident, Problem, Change requests Owning and coordinating More ❯

need experience in Service Operations Management, demonstrating a deep understanding of the intricacies involved in delivering high-quality IT support. Your expertise with IT Service Management Toolsets will be crucial, as you will leverage these tools to enhance service delivery and performance. A strong background in managing third-party vendors … to team members through performance management practices, fostering skill development and continuous improvement. Monitoring and Reporting: Measure the effectiveness of IT services using the ITSM Toolset (Ivanti Neurons), focusing on customer satisfaction and productivity. Vendor Management: Collaborate with third-party vendors to ensure service level agreements (SLAs) are met and More ❯