and SDK tools. Knowledge of Linux and Windows server operating systems. Expertise in scripting languages such as Python, PowerShell & Shell. Strong incident fault finding skills and experience. Familiarity with ITSM, Agile methodologies and tools eg Azure DevOps, Jira, ServiceNow. Good communication and problem-solving skills. Set yourself apart: Expertise in deploying and managing a DevOps environment as per best practices. More ❯
West Midlands, England, United Kingdom Hybrid / WFH Options
Aubay UK
skills including Outlook, Word, Excel, PowerPoint, Project, Microsoft Test Manager (MTM), Team Foundation Server (TFS) etc. Desirable Skills/Experience • Business Analysis skills/professional qualification • Awareness of ITServiceManagement such as ITIL • Understanding of company data elements and security Key Role Responsibilities • Follow the established Project Management Methodology and produce key project management documents • Prepare necessary reports, including More ❯
Certifications (Required or Strongly Recommended): Microsoft Certified: Azure Database Administrator Associate (DP-300) Microsoft Certified: SQL Server Database Development (MCSA/MCSE or equivalent) ITIL Foundation Certificate in ITServiceManagement (Desirable) What We Offer: 33 days holiday (inclusive of bank holidays), plus your entitlement will increase by one day for each full calendar year you are employed, up to More ❯
experience MSP experience required Proven experience managing ITservice delivery or infrastructure projects in a managed services environment. Hands-on expertise with Microsoft 365, Intune, and Azure. Familiarity with ITSM platforms (e.g., Halo) and network/security practices. Strong understanding of ITIL, SLAs, and service desk operations. Commercial awareness with experience in ROI, business cases, and benefit realisation. Excellent communication More ❯
Birmingham, West Midlands, West Midlands (County), United Kingdom Hybrid / WFH Options
Burman Recruitment
protocols and standards such as MARC , Dublin Core , or SIP2 . Excellent communication and customer service skills - able to engage both technical and non-technical audiences. Experience with ITservicemanagement, change and release processes. Understanding of data governance, DPIAs, and structured problem resolution. Desirable Experience with scripting/web technologies (HTML, JavaScript, Perl, VBScript, CSS). Background in academic More ❯
dedicated team of experts to deliver support through our inhouse ticketing system. The Tech Support team works alongside the core vertices inside of the IT operations division, including ITServiceManagement, Infrastructure Support, Network Support, and the Service Desk Support team who are a dedicated 1st line channel for the retail arm of the business. H&B's operations team More ❯
efficiency. Expertise in scripting languages such as Python, PowerShell & Shell. Expertise in Kubernetes for container orchestration and managing containerized applications. Strong incident fault finding skills and experience. Familiarity with ITSM, Agile methodologies and tools e.g., ServiceNow, Jira. Good communication and problem-solving skills. Set yourself apart: Associate-level cloud certification in AWS, GCP or Azure. Hands-on experience in AWS More ❯
Birmingham Business Park, Birmingham, West Midlands, England, United Kingdom
Reed
attitude and excellent telephone manner. Ability to communicate effectively via telephone, email, and video conference. Proficiency in logging and categorizing incidents, service requests, problems, changes, and knowledge within an ITSM tool. Ability to handle enquiries, complaints, and escalations professionally. Analytical skills to follow established processes and procedures. Ability to work independently after initial training. ITIL certification is beneficial. Basic technical More ❯
Birmingham Business Park, Birmingham, West Midlands, England, United Kingdom
Reed
attitude and excellent telephone manner. Ability to communicate effectively via telephone, email, and video conference. Proficiency in logging and categorizing incidents, service requests, problems, changes, and knowledge within an ITSM tool. Ability to handle enquiries, complaints, and escalations professionally. Analytical skills to follow established processes and procedures. Ability to work independently after initial training. ITIL certification is beneficial. Basic technical More ❯
Birmingham, West Midlands, West Midlands (County), United Kingdom
Reed Technology
and regional IT issues Experience required * Experience in corporate IT support * Strong customer service and communication skills * Hands-on experience with desktops, laptops, and telephony systems * Good knowledge of ITSM tools (ServiceNow preferred) * Valid UK driving license (travel to regional sites required) Desirable: * Microsoft Certifications/ITIL Foundation * Experience with SLAs and reporting * Comfortable supporting multiple locations and working independently More ❯
Solihull, West Midlands, United Kingdom Hybrid / WFH Options
Convergence Group Ltd
methodologies (Scrum or Kanban) and working in fast-moving teams. Effective communicator who can translate complex technical ideas to both devs and stakeholders. Bonus points for experience with ITservicemanagement tools like ServiceNow. Whats in it for you as our C# Software Engineer? Salary: £50-60,000 Time off: 33 days holiday, including bank holidays (and yes, it gets More ❯
New Works, Telford, Shropshire, England, United Kingdom Hybrid / WFH Options
Network IT
SOC tooling (SIEMs, EDRs – e.g. Sentinel, CrowdStrike, Defender). A knowledge and understanding of common SOC threats. Ability to translate technical terminology to non-technical stakeholders. Exposure to an ITSM - preferably Jira. Previous experience generating customer facing reports. Excellent communication - written and face-to-face. More ❯
Birmingham, Staffordshire, United Kingdom Hybrid / WFH Options
Head Resourcing Ltd
Experience required: Minimum of three years experience with hands-on configuration and deployment of the ServiceNow platform Implementation experience across ServiceNow product areas, such as IRM, TPRM, HRSD and ITSM ServiceNow - Certified System Administrator (CSA) Please apply with an up-to-date CV or reach out for more information. More ❯
Shirley, West Midlands, United Kingdom Hybrid / WFH Options
Applause IT Recruitment Ltd
well-established brand Maintain up-to-date CRM records (Salesforce or HubSpot) What We're Looking For 2-3+ years in B2B IT sales or related tech services (ITSM, M365, Cloud, Cyber, UC, etc.) A confident, credible communicator able to influence senior decision-makers Proven ability to close mid-to-large value deals using a consultative approach Familiar with More ❯
Solihull, West Midlands, West Midlands (County), United Kingdom Hybrid / WFH Options
Applause IT Recruitment Ltd
well-established brand Maintain up-to-date CRM records (Salesforce or HubSpot) What We're Looking For 2-3+ years in B2B IT sales or related tech services (ITSM, M365, Cloud, Cyber, UC, etc.) A confident, credible communicator able to influence senior decision-makers Proven ability to close mid-to-large value deals using a consultative approach Familiar with More ❯
Employment Type: Permanent
Salary: £50000 - £55000/annum + Comm + Car Allowance + Bens
Birmingham, West Midlands, West Midlands (County), United Kingdom
Clearwater People Solutions
Are you an ITSM system specialist? We are working with a large and ever-growing organisation to recruit for a ITSM Tooling specialist on a full-time permanent basis. This role is predominately remote however, you will need to be UK based as there will be a very adhoc requirement to go into their office in Birmingham. Key Responsibilities for … the ITSM Tooling Specialist: - Acting as super user and technical subject matter expert for their ITSM (Halo) - Maintain, Manage & configure Halo - Enhance the system so the company can start using Halo for Case Management - Expanding the functionalities and workflows - Receive change requests from the business, scope requirements and tailor the system to suit business requirements - Ensure continuous improvement of the … system - Ensure the system aligns with ITIL best practices Key Skills for the ITSM Tooling Specialist: - Expert in ITSM tool ideally Halo but ServiceNow or others are also considered - Experience configuring ITSM Tool - Previous experience with continuous improvement of ITSM tooling Please apply as directed More ❯
Birmingham, West Midlands, England, United Kingdom
Gleeson Recruitment Group
and major incidents, ensuring prompt resolution and proactive steps to prevent recurrence. Lead Root Cause Analysis (RCA) investigations and implement actionable solutions to enhance system stability. Monitoring & Reporting Utilise ITSM toolsets (e.g., Ivanti Neurons) to track service effectiveness and leverage data for process optimisation. Monitor customer satisfaction, colleague productivity, and identify opportunities for automation. Vendor & Financial Management Manage relationships with … relevant security and regulatory standards. Skills & Experience Proven experience in ITService Operations or Service Delivery Management ideally experience of setting up service environments from conception. Strong expertise in ITSM tools (such as Ivanti Neurons) and third-party vendor management. Demonstrated leadership, coaching, and team development abilities. Excellent problem-solving skills and a track record of stakeholder management. Experience managing More ❯
a crucial role in delivering that mission. We're on the lookout for a high-performing Incident Manager to join our IT Operations Team and help take our ITservicemanagement practices to the next level. If you thrive in fast-paced environments, love solving complex challenges, and want to make a real impact, we want to hear from you … continual service improvement across the Technology, Business, Product, and wider community. The Person Proven experience in a similar role within a large-scale, complex organisation. Strong knowledge of ITservicemanagement frameworks. Exceptional communication skills to navigate high-pressure situations and keep stakeholders informed. Ability to lead cross-functional teams with a calm and decisive approach. Experience with JIRA (or More ❯
Birmingham, West Midlands, West Midlands (County), United Kingdom Hybrid / WFH Options
83zero Ltd
Together, you'll design and build next-gen workflows that put user experience at the core. What You'll Be Doing Build & Innovate Configure and enhance ServiceNow workflows across ITSM, HRSD, CSM, and onboarding Develop custom applications using JavaScript, Angular, and ServiceNow APIs Use GenAI tools like Now Assist and Workflow Data Fabric to bring automation and intelligence to life … Experience What You'll Need Essential Experience: Minimum 2 years of hands-on ServiceNow development Solid skills in JavaScript, HTML, CSS, Glide API, and Flow Designer Experience working with ITSM, HRSD, CSM, and onboarding modules Proven experience integrating with external systems using REST and SOAP APIs Strong communication skills and a passion for solving real-world problems A user-first More ❯