17 of 17 ITSM Jobs in the West Midlands

senior support capacity, ideally in an MSP environment. Understanding of cybersecurity principles. Desirable Qualifications Bachelor's degree in Computer Science, IT, or related discipline. ITIL Foundation or knowledge of ITSM best practises. Experience with vendors such as Ubiquiti Unifi, Watchguard, SonicWall, Draytek, Ruckus, TP-Link, and Synology. Join a team where your skills and expertise will be valued and challenged More ❯

GCSEs (or equivalent) in English and Maths with a strong academic background and a genuine enthusiasm for technology and automation. Six Sigma qualified. ITIL certification or familiarity with IT service management frameworks. Knowledge Essential Knowledge of additional technologies or programming languages that support automation initiatives. Ideally, have some familiarity with automation tools such as Blue Prism, UiPath, Power Automate, or More ❯

HTML, JavaScript, SQL, XML, REST, SOAP, and experience developing operational procedures, processes, and scripts. Proven track record of working effectively within ITIL-aligned environments, with hands-on experience using ITSM platforms such as ServiceNow, and a deep understanding of service management best practices. A collaborative working style, with experience engaging suppliers and cross-functional teams to drive solutions, service improvements More ❯

user experience. Lead and support a small ServiceNow team. Experience: Strong experience as a ServiceNow Product Owner (ideally having set one up from scratch). Knowledge of modules like ITSM, ITOM, HRSD. Great stakeholder management and communication skills. Comfortable balancing strategy with hands-on delivery. Nice to have: Agile experience, ServiceNow certifications, ITIL knowledge. More ❯

Defender for Cloud, Entra ID, PIM AWS: Control Tower, SCPs, Security Hub, GuardDuty, IAM Security & Monitoring: Microsoft Sentinel (KQL), Defender XDR, audit dashboards Documentation & Governance: Blueprint repositories, risk registers, ITSM/CAB records If this role sounds of interest please send me your cv for review ASAP More ❯

documentation, support models, and operational procedures are created and validated. Facilitate knowledge transfer to Service Desk, Operations, and Support teams. Qualifications/Experience Strong background in IT Service Management (ITSM), particularly in Service Design and Transition. Experience delivering within ITIL frameworks. Proven track record of transitioning services from project to operational environments. Excellent stakeholder management, planning, and communication skills. Ability More ❯

operational procedures are created and validated. Facilitate knowledge transfer to Service Desk, Operations, and Support teams. The following skills/experience are advantageous: Strong background in IT Service Management (ITSM), particularly in Service Design and Transition. Experience delivering within ITIL frameworks. Proven track record of transitioning services from project to operational environments. Excellent stakeholder management, planning, and communication skills. Ability More ❯

operational procedures are created and validated. Facilitate knowledge transfer to Service Desk, Operations, and Support teams. The following skills/experience are advantageous: Strong background in IT Service Management (ITSM), particularly in Service Design and Transition. Experience delivering within ITIL frameworks. Proven track record of transitioning services from project to operational environments. Excellent stakeholder management, planning, and communication skills. Ability More ❯

performance. Document processes and contribute to knowledge sharing across teams. What We're Looking For Solid experience in IT service delivery, preferably within healthcare. Familiarity with IT Service Management (ITSM) tools such as ServiceNow or Jira. Understanding of ITIL principles is desirable. Strong problem-solving and analytical skills. Excellent communication and stakeholder engagement abilities. Previous exposure to NHS systems such More ❯

well-established brand Maintain up-to-date CRM records (Salesforce or HubSpot) What We're Looking For 2-3+ years in B2B IT sales or related tech services (ITSM, M365, Cloud, Cyber, UC, etc.) A confident, credible communicator able to influence senior decision-makers Proven ability to close mid-to-large value deals using a consultative approach Familiar with More ❯

at our IT Client's site in Birmingham. You will be responsible for receipt of devices back into site from the field and repair vendors processing using SAP and ITSM to ensure the devices follow the correct path to Engineers, stock or return to repair vendors. Will also be needed to process warranty returns to vendors. Will need to liaise More ❯

Job type: Permanent/full time Reverse Line Operative - Will be responsible for receipt of devices back into site from the field and repair vendors processing using SAP and ITSM to ensure the devices follow the correct path to Engineers, stock or return to repair vendors. Will also be needed to process warranty returns to vendors. Will need to liaise More ❯

reduce operational impacts and support UKHSA's critical capabilities in public health surveillance, emergency response, and health inequalities reduction Coordinate the onboarding of new services into UKHSA's ServiceNow ITSM platform, working closely with project teams, service architects, support operations and commercial functions to ensure shared understanding of service responsibilities and performance expectations About us We pride ourselves as being … integrates them seamlessly into the UKHSAs operations. Strong understanding of ITIL best practices, particularly in service transition and service management processes. You will need to have experience working with ITSM tools and processes, including handling incidents, problems, and changes during service transitions. Desirable criteria: Prior experience in leading teams would be advantageous for the Matrix Management role. Selection Process Detail … seamlessly, meeting both business and operational requirements Strong understanding of ITIL best practices, particularly in service transition and service management processes. You will need to have experience working with ITSM tools and processes, including handling incidents, problems, and changes during service transitions. Desirable criteria may be used in the event of a large number of applications/large amount of More ❯

Collaborate with internal and external teams to ensure secure and reliable operations. Manage and maintain key infrastructure components including servers, networks, and cloud platforms. Deliver technical input into IT service management and improvement projects. Ensure systems are compliant with relevant security standards and best practices. Identify and mitigate risks through regular assessments and reviews. Drive continuous improvement in monitoring, automation … of cyber security principles, tooling, and incident response. Ability to troubleshoot complex technical issues across systems and services. Comfortable working both independently and collaboratively across teams. Familiarity with IT service management frameworks (e.g. ITIL) and best practice methodologies. Desirable Skills and Qualifications Relevant industry certifications (e.g. Microsoft Certified, CompTIA Security+, ITIL, etc.) Experience working in regulated environments with a focus More ❯

About The Role Right across infrastructure, theres a requirement to not only maintain, but also renew and reimagine. Whatever stage youre at in your career; with us youll have an opportunity to grow and develop. Delivering essential infrastructure services for More ❯

Job Title: ServiceNow Admin Location: Birmingham 2x a week. Salary: c. £55,000 Summary Our client are hiring for a hands-on ServiceNow Administrator to keep our platform running smoothly and help it grow. You'll be the go-to More ❯

ServiceNow Developer with experience in ITSM and workflow module is sought on a fully remote, outside of IR35 contract basis for a high growth FinTech based North Leeds. With a new global partnership this organisation are developing a wide range of ServiceNow applications so a strong background in core ServiceNow development and module config is a must. This ServiceNow Developer … Rules, UI Policies, UI Actions, Client Scripts and ACLs including advanced scripting of each (including CMS/Service Portal). - Support the standup, configuration and implementation of ServiceNow's ITSM, ITOM, ITAM, and CSM modules. - Design, create and configure Notifications, UI Pages, UI Macros, Script Includes, Formatters, etc. in ServiceNow. - Assist with design, creation and cataloging of business process flows … is paying a day rate of between £250-£260 per day. ServiceNow Developer 12 month rolling contract Fully remote £230 - £240 per day (outside of IR35) ServiceNow, business rules, ITSM, CSDM, CMDB More ❯