76 to 100 of 592 Incident Management Jobs in London

Location: Cirencester Office Workplace Type: Hybrid Employment Type: Permanent Seniority: Director The role The Director Technology Operational Resilience role at St. James's Place Management Services presents an outstanding opportunity to lead a forward-looking technology resilience strategy. This position secures flawless operational continuity and world-class security. … competitiveness in a rigorously regulated setting. Key Responsibilities of the Job 2. Cyber Security Leadership 3. Infrastructure & Cloud Platforms 4. Technology Operations & Service Management 5. Technology Risk and Oversight 6. Regulatory Compliance & SMF24 Responsibilities 7. Vendor & Third-Party Management 8. Leadership, Culture & People Management Technology Operational Stability ...

WORK WITHYou’ll join Bain’s Technology Solutions Group (TSG) and work closely with teams across Global Technology Operations, Product Engineering, Service Management, Security Operations, and other technology functions around the world.You’ll lead a globally distributed Tier 2 Operations capability spanning infrastructure, digital workplace, and cloud operations. … also lead our Vulnerability and Patch Management Centre of Excellence, partnering across technology and security teams to strengthen service reliability, operational consistency, vulnerability remediation, and readiness across our global technology environment.WHERE YOU’LL FIT WITHIN THE TEAMAs IT Operations Director, you’ll lead the day-to-day operations ...

aligning telemetry, monitoring, service health, dashboards, Service Level Objectives (SLOs), and resilience reporting with Operational Resilience outcomes. Working closely with technology, operations, service management, and business stakeholders, the successful candidate will ensure organisations have the visibility, insight, and governance required to proactively manage service performance, reliability, and resilience.This role … Resilience Important Business Services (IBS) Service Mapping and Dependency Mapping Impact Tolerances Scenario Testing Resilience Risk Assessment Operational Resilience Frameworks Business Continuity Principles Service Management & Operations Site Reliability Engineering (SRE) Incident Management Problem Management Major Incident Support IT Operations Service Reliability & Availability Management ITIL ...

take your career wherever you want it to go. Join EY and help to build a better working world. Senior Manager – DSO – UK Data Incident Investigations LeadAbout EY: At EY, we are committed to building a better working world. EY is looking to strengthen its enterprise data incident handling and investigation capability to improve consistency, speed and governance in suspected data incident triage and investigation. Join us and be part of a global team of over 13,000 professionals dedicated to delivering cutting-edge security transformation programs and services. The opportunity: As a senior manager ...

governance, integration and enablement position focused on aligning suppliers to established security processes rather than redesigning them. You will work closely with Security Assurance, Incident Management and Vulnerability Management teams to ensure suppliers understand their obligations and can demonstrate readiness from day one. Key responsibilities Develop structured … onboarding documentation. Identify and manage gaps between supplier capabilities, client expectations and existing SI/OI processes. Support supplier assessments relating to Security Management Plans, compliance reporting and assurance activities. Ensure suppliers understand audit expectations, governance requirements and evidence obligations. Coordinate onboarding across multiple service commencement dates and transition ...

other passenger-facing devices that are critical to daily service delivery. You will lead a multi-disciplinary team responsible for ensuring high availability, rapid incident response, and seamless customer experience across all front office technology. Key Responsibilities Lead the end-to-end support and operation of front office systems … major incidents affecting ticketing systems, gates, validators, kiosks, and associated platforms , coordinating rapid resolution with engineering and field teams. Drive operational excellence across: Incident management Ticket prioritisation and queue management Root cause analysis (RCA) Service performance and uptime Work closely with field engineers, maintenance teams, and operational ...

network services and infrastructure, ensuring they support resilient, secure and high-performing services across live and business-critical environments. Oversee design, delivery and lifecycle management of core network services, balancing operational stability with future growth and change.Team Leadership & Capability Development (30%): Lead, support and develop a small team … remove blockers and enable deep technical experts to focus on the most important work.Operational Resilience, Governance & Continuous Improvement (20%): Own network service performance, availability, incident management, escalation readiness, change governance, capacity planning, documentation and service improvement. Ensure standards, processes and controls are in place to support stable, secure ...

that provides operational support for TP ICAP's broker and client-facing trading platforms across the EMEA region. Reporting to the Head of Production Management, the role manages a team of 21 support professionals, including four asset class-aligned Team Leads, and works closely with Operations, Technology, Business Management and IT Service Management teams to ensure the effective delivery of support services. The team provides day-to-day support across a range of activities, including order and trade management, user administration, connectivity support, client onboarding, platform configuration and incident resolution. The successful candidate will ensure ...

function that provides operational support for TP ICAP's broker and client-facing trading platforms across the EMEA region.Reporting to the Head of Production Management, the role manages a team of 21 support professionals, including four asset class-aligned Team Leads, and works closely with Operations, Technology, Business Management and IT Service Management teams to ensure the effective delivery of support services.The team provides day-to-day support across a range of activities, including order and trade management, user administration, connectivity support, client onboarding, platform configuration and incident resolution. The successful candidate will ensure support ...

They are also looking to acquire new businesses and smooth out a set of disparate systems.The IT Project Manager will take responsibility for the management of IT projects. This will include meeting project commitments, including communications with sponsors and stakeholders. The IT Project Manager will also take responsibility … agile activities, and support the teams as a coach in project delivery methodology·Help the software engineering team to implement a strong release management function·Provide day-to-day coordination and quality assurance for initiatives and tasks in the software engineering team.·Help the team coordinate the incident ...

well invest in you!. Job Description Roles & Responsibilities Service Transition & Operational Readiness:Support new service onboarding, service acceptance, transition into BAU support. Customer Management:Handle customer escalations, issues, problems, risks, and service requirements, acting as the primary point of contact and trusted advisor. Governance:Chair operational and service … governance forums, driving actions, decisions and continual improvement across multiple stakeholders. Operational Management: Managing competing priorities across operational support and project delivery. Supplier Management: Coordinate internal and third-party delivery partners, ensuring aligned service delivery and accountability against agreed SLAs and KPIs. Major Incident & Escalation Management ...

Visa Operations, such as SD-WAN, Cloud, and various Payment products/services. \n Essential Functions: \n \n Ability to communicate effectively throughout the incident management process to ensure that all communications are timely and accurate, as per the documented process. \n Follow documented support procedures, managing each … issue to a resolution or passing over to the next shift to maintain established service levels. \n Track, update, and resolve all assigned incident/change/problem tickets in the incident management system, ensuring that documentation is thorough, accurate and meets a standard of high quality. ...

commitments. Having met the target set by being a member of the HM Treasury Women in Finance Charter we have 50% of senior management roles filled by women. With offices in London, Newcastle and Skipton, we bring our teams together regularly to collaborate and empower our colleagues to have … measured and evaluated to ensure operational excellence and regulatory compliance. A strong opportunity to combine operational service ownership with cross-team collaboration and stakeholder management in a collaborative, forward-thinking environment. Key Responsibilities: Prioritise and manage operational deliverables to support overall business targets, collaborating closely with the Managing Director ...

stakeholders, and governance teams to ensure AI solutions continue to deliver measurable value throughout their lifecycle. The role combines technical leadership, operational excellence, stakeholder management, and people leadership, requiring an individual who is equally comfortable discussing model performance, coordinating incident response activities, managing enhancement roadmaps, and engaging senior … ownership of AI solutions following successful deployment and handover from delivery teams. Establish and maintain support processes, documentation, runbooks, monitoring dashboards, escalation paths, defect management and operational procedures. once a solution has met agreed production acceptance criteria, including runbooks(those will need to be created and handed over ...

customers by ensuring seamless service continuity, minimizing client impacts, and proactively improving processes. Join our dynamic team and make a meaningful impact by leading incident response, release coordination, and change management activities that safeguard and enhance client experiences. As part of the Business Continuity team, you play … that exceed customer expectations. You are forward-looking, curious, and adaptable and always seeking opportunities to leverage technology, including AI and automation, to enhance incident management, communication, client impacts, and reporting efficiency. Job responsibilitiesSupports the incident management function by ensuring prompt assessment, escalation, and resolution ...

help organisations move from AI ambition to responsible, scalable execution. You’ll work on complex, high-impact challenges spanning AI assurance, governance, risk management and lifecycle management, helping organisations build trust in AI while unlocking its potential. What you’ll be doingDefine and deliver AI assurance: Design, implement … ethical, legal, regulatory and societal risks, particularly in high-risk or regulated environments. Embed risk throughout the AI lifecycle: Integrate first-line AI risk management and assurance from use-case selection and design through development, testing, deployment, monitoring, change management and retirement. Build trusted AI solutions: Partner with ...

FXScale is that it operates continuously on a 24x7 basis, with no regular downtime or green-zone. Engineering for resilience, reliability, change safety, observability, incident prevention and operational readiness is therefore essential to the role. The platform’s volumes, profitability and hence criticality have increased very significantly in recent … Calls served75 million96.6 million157 million124 millionThe role will also provide visible senior engagement with business sponsors and technology stakeholders, ensuring delivery confidence, transparent risk management, effective prioritisation and continuous improvement across the FXScale lifecycle from strategy and architecture through delivery, release, run, resilience and decommissioning of legacy complexity.Key ResponsibilitiesStrategy ...

help organisations move from AI ambition to responsible, scalable execution. You'll work on complex, high-impact challenges spanning AI assurance, governance, risk management and lifecycle management , helping organisations build trust in AI while unlocking its potential. What you'll be doing Define and deliver AI assurance: Design … ethical, legal, regulatory and societal risks, particularly in high-risk or regulated environments. Embed risk throughout the AI lifecycle: Integrate first-line AI risk management and assurance from use-case selection and design through development, testing, deployment, monitoring, change management and retirement. Build trusted AI solutions: Partner with ...

ensuring AI systems are evaluated for business, operational, ethical, legal, regulatory, and societal risks, particularly in high-risk or regulated environments.WE EMBED AI RISK MANAGEMENT- You will integrate AI risk management and assurance activities throughout the end-to-end AI lifecycle (1st line of assurance), from use case … selection and design through development, testing, deployment, monitoring, change management, and retirement.WE BUILD TRUSTED AI – You will work closely with product, engineering, data science, security, privacy, legal, and compliance teams to ensure AI solutions are designed, developed, and operated in accordance with organisational risk appetite and regulatory expectations, incorporating ...

Title: Senior/Lead Incident Response Engineer Type: Permanent Location: London – Hybrid The Opportunity We are working with a leading, technology-driven financial services organisation to appoint two Senior/Lead Incident Response Engineers on a permanent basis. These are senior-level positions within a highly sophisticated cybersecurity … environment, suited to candidates who have built their careers in cybersecurity engineering and have subsequently developed deep expertise in incident response and major incident management. The organisation is looking for individuals who have already operated through large-scale, high-impact and business-critical cyber incidents ...

talented Manager to join our Infor SunSystems team as we build momentum for our Multi-Tenant cloud solution. SunSystems is a well-established financial management solution with a depth of functionality that attracts thousands of B2B customers in multiple verticals around the globe. The solution is combined with real … development/R&D leadership team, alongside 6 other managers, reporting to the Director of Development. This role incorporates leadership/line management responsibilities, as well as project/release management aspects. They work closely with the local HR, Recruitment and Facilities teams in Hyderabad to support ...

security controls across the full stack: Kafka, .NET/C#, Vue.js, Kong API Gateway, Auth0, and Salesforce. Lead threat modelling, penetration testing, and vulnerability management programmes. Own identity and access management strategy, including Entra ID, Auth0, and partner federation. Drive security engineering best practices within product and platform … responses. Partner with the DPO on data governance and breach notification obligations. Manage third-party and supply chain security risk, including critical outsourcing oversight. Incident management & operations: Own the security incident response plan; lead major incident management for cyber events. Operate and improve security monitoring ...

Security Lead & Cyber Vulnerability Manager who will be responsible for leading the organisations operational cyber security capability, ensuring the delivery of security operations, cyber incident management and infrastructure and cloud vulnerability management across the enterprise. Providing operational leadership for the identification, assessment and remediation of cyber security … risks you will drive the organisations security position across infrastructure, cloud services and third parties. This includes security monitoring, incident response, threat intelligence, vulnerability assessment and ensuring all risks are managed taking into account business priorities and regulatory requirements. This role works closely with the CISO and will ...

Linux, virtualisation, cloud, middleware, networking, storage, and enterprise platforms, with extensive experience managing large-scale patching programmes within highly regulated environments. Responsibilities Security Patch Management Lead the planning, scheduling, deployment, and governance of security patches across the bank's core infrastructure. Assess security vulnerabilities and determine patching priorities based … infrastructure changes. Perform impact assessments and risk analysis before production deployments. Support major incidents arising from infrastructure changes and security patching activities. Vulnerability & Security Management Work closely with Cyber Security and Vulnerability Management teams to prioritise remediation activities. Analyse vulnerability scan results and recommend appropriate remediation strategies. Ensure ...

delivery model and focus on reliable service, secure change, observability, automation, and continuous improvement. You will work closely with engineers, front-office stakeholders, IT management, tribe product managers and chapter leads to keep the platform stable today while shaping the roadmap for tomorrow. Roles and responsibilities As an engineering … risk items and service improvements into clear, actionable work. Maintain the platform technical roadmap and align delivery priorities with stakeholders across trading, sales, IT management and product management. Use strong analytical skills to break down incidents, service issues and technical problems, supporting root-cause analysis and measurable improvement actions. ...