76 to 100 of 208 Incident Management Jobs in London

Housing, Communities and Local Government, UEFA, International Olympic Committee, and Mercedes-Benz. Our services span the full digital delivery lifecycle, including architecture, engineering, delivery management, user-centred design, business analysis, data, DevOps, and AI.We operate as a collaborative and inclusive organisation that empowers our people to take ownership, innovate … daily operations of a fast-paced, mature Service Desk supporting 400+ end-users. Own the triage process, driving immediate improvements to first-contact resolution, incident management and ticket routing. Oversee first-line support operations, taking direct responsibility for incident resolution, and reporting and monitoring SLA performance. Manage ...

consuming teams rather than becoming additional layers of complexity. Setting appropriate expectations for reliability, performance, scalability, security and service availability. Establishing effective lifecycle management for shared platforms and services. Identifying opportunities for standardisation, consolidation and reuse. Ensuring teams have clear guidance on when to use shared services and when … progress, risks, trade-offs and technical constraints. Operational Excellence & Reliability Owning the operational performance of shared integration services. Establishing appropriate approaches to monitoring, observability, incident management, problem management and operational readiness. Ensuring critical integrations have clear ownership, appropriate resilience and effective recovery mechanisms. Leading the response ...

Foundry, Azure OpenAI, Microsoft Copilot Studio or equivalent services on AWS or GCP.Operational experience should include building production-grade services with monitoring, alerting, logging, incident management, release management, rollback procedures and service ownership disciplines, with the ability to define and operate SLOs for platform capabilities used … risk and security controls, including model and prompt versioning, auditability, human-in-the-loop review, responsible AI guardrails, agent identity and access control, secrets management, data classification, data loss prevention, policy enforcement, bias monitoring and evaluation evidence suitable for internal assurance review. Thrives in ambiguous, greenfield environments where engineering ...

response and resolution times, SLA compliance and customer satisfaction, identifying areas for improvement. Maintaining strong working relationships with clients, ensuring clear communication, effective issue management and a customer-focused approach. Overseeing incident management, problem management and change processes, ensuring recurring issues are identified, investigated and addressed … user experience. Supporting the onboarding of new clients, users and services, ensuring appropriate support processes and procedures are in place. Working closely with senior management and technical teams to support service improvement initiatives and maintain high standards of IT service delivery. The ideal candidate will have previous experience ...

response and resolution times, SLA compliance and customer satisfaction, identifying areas for improvement. Maintaining strong working relationships with clients, ensuring clear communication, effective issue management and a customer-focused approach. Overseeing incident management, problem management and change processes, ensuring recurring issues are identified, investigated and addressed … user experience. Supporting the onboarding of new clients, users and services, ensuring appropriate support processes and procedures are in place. Working closely with senior management and technical teams to support service improvement initiatives and maintain high standards of IT service delivery. The ideal candidate will have previous experience ...

commercially effective payment services while leading a small technical team and delivering key business initiatives. Payment Processing Expertise, Fintech Knowledge, Technical Architecture, Vendor Management PCI DSS & P2PE Compliance, Mobile Application Management, Loyalty Platform Management, Commercial AwarenessKey ResponsibilitiesPayment Platform Ownership Own the end-to-end payment card processing … issues. Maintain operational procedures, technical documentation, and support models. Ensure compliance with industry standards, including PCI DSS and P2PE requirements. Team LeadershipProject and Change Management Lead the delivery of payment-related projects and strategic initiatives. Coordinate internal stakeholders, suppliers, and business teams to deliver successful outcomes. Manage project plans ...

diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout … business stakeholders and the technical teams who build and operate the platforms. You will lead with both breadth - spanning platform operations, financial and vendor management, security and compliance, workflow design, and business partnership - and depth, setting the technical direction and standards the wider platform ecosystem is built on. ...

Oceania, and East Asia. The group has over 150,000 employees, offering services including commercial banking, trust banking, securities, credit cards, consumer finance, asset management, and leasing. As one of the top financial groups globally with a vision to be the world's most trusted, we want to attract … more information - mufgemea.com. IT Security department covers cyber security strategy maintenance and tactical planning and operations to provide IT Security protection, governance, risk management and reporting. This includes promoting Head Office Information Security Standards and Procedures (ISSP) requirements and local security requirements. The department supports and monitors security solutions ...

SLOs), KPIs and service health metrics to improve operational visibility and reliability. Lead enhancements in observability tooling, telemetry, event correlation, alerting, automation and proactive incident detection. Develop executive-level dashboards and reporting to provide actionable insights into technology performance, service availability and operational resilience. Collaborate with senior stakeholders across … Technology, Infrastructure, Architecture, Cyber Security, Service Management and Operational Resilience. Lead strategic vendor relationships, technology investment planning and continuous improvement initiatives. What you'll bring: Proven senior leadership experience in Enterprise Monitoring, Observability, Site Reliability Engineering (SRE), Service Assurance or Production Operations. Strong knowledge of APM, telemetry, metrics, logs ...

commercially effective payment services while leading a small technical team and delivering key business initiatives. Payment Processing Expertise, Fintech Knowledge, Technical Architecture, Vendor Management PCI DSS & P2PE Compliance, Mobile Application Management, Loyalty Platform Management, Commercial AwarenessKey ResponsibilitiesPayment Platform Ownership Own the end-to-end payment card processing … issues. Maintain operational procedures, technical documentation, and support models. Ensure compliance with industry standards, including PCI DSS and P2PE requirements. Team LeadershipProject and Change Management Lead the delivery of payment-related projects and strategic initiatives. Coordinate internal stakeholders, suppliers, and business teams to deliver successful outcomes. Manage project plans ...

commercially effective payment services while leading a small technical team and delivering key business initiatives. Payment Processing Expertise, Fintech Knowledge, Technical Architecture, Vendor Management PCI DSS & P2PE Compliance, Mobile Application Management, Loyalty Platform Management, Commercial AwarenessKey ResponsibilitiesPayment Platform Ownership Own the end-to-end payment card processing … issues. Maintain operational procedures, technical documentation, and support models. Ensure compliance with industry standards, including PCI DSS and P2PE requirements. Team LeadershipProject and Change Management Lead the delivery of payment-related projects and strategic initiatives. Coordinate internal stakeholders, suppliers, and business teams to deliver successful outcomes. Manage project plans ...

infrastructure or platform engineering teamsStrong technical background in Windows and Linux infrastructureUnderstanding of CI platforms, infrastructure as code and infrastructure automationAbility to balance people management, technical decisions and stakeholder communicationExperience improving operational processes, including incident management, change control and on-call practicesTrack record of coaching and developing … engineersClear, pragmatic communication style with ability to engage technical and non-technical audiencesDesirable experience: Experience with inventory or CMDB platforms, Terraform Enterprise, vendor management or service management frameworksWhy join us? Highly competitive compensation plus annual discretionary bonusLunch provided via Just Eat for Business and dedicated barista bar30 days ...

network hardware, software, and communication links. This individual will also analyse and resolve network hardware and software problems by participation in the client Service Management processes. Ensuring any issues are resolved in a timely and accurate fashion in alignment with agreed SLA's. Key Responsibilities: o Plan and execute … Manage network support cases to enable fast resolution that exceeds our customers' expectations.o Ensuring accurate recording of all cases using the Company's ticket management tool and closing within agreed timeframes. o Using the central document repository, to ensure knowledge sharing across the team and enable best practice. ...

Housing, Communities and Local Government, UEFA, International Olympic Committee, and Mercedes-Benz. Our services span the full digital delivery lifecycle, including architecture, engineering, delivery management, user-centred design, business analysis, data, DevOps, and AI.We operate as a collaborative and inclusive organisation that empowers our people to take ownership, innovate … other automation tools.Develop, maintain and optimise CI/CD pipelines using tools such as GitLab CI, Jenkins, GitHub Actions or Cloud Build.Automate deployment, configuration management and operational processes using scripting languages such as Python, Bash or PowerShell.Manage GCP services, including Google Kubernetes Engine (GKE), Compute Engine, Cloud Storage, Cloud ...

continuous improvement, and seamless service delivery for our growing Anaplan customer portfolio across the EMEA region. This role requires a strong mix of stakeholder management, commercial awareness, governance, teamwork and collaboration skills, with a focus on maintaining excellent service levels and driving Anaplan adoption. We put the customer … Managed Services/Care, you will take the lead in ensuring our customers are availing of our services. Responsibilities & Accountabilities: Customer Relationship & Stakeholder Management Act as the primary point of contact between the customer and the managed service team. Quickly establish close relationships with key customer stakeholders, understanding their ...

Housing, Communities and Local Government, UEFA, International Olympic Committee, and Mercedes-Benz. Our services span the full digital delivery lifecycle, including architecture, engineering, delivery management, user-centred design, business analysis, data, DevOps, and AI. We operate as a collaborative and inclusive organisation that empowers our people to take ownership … tools. Develop, maintain and optimise CI/CD pipelines using tools such as GitLab CI, Jenkins, GitHub Actions or Cloud Build. Automate deployment, configuration management and operational processes using scripting languages such as Python, Bash or PowerShell. Manage GCP services, including Google Kubernetes Engine (GKE), Compute Engine, Cloud Storage ...

Workplace capability, service roadmap and associated services, translating Group Digital strategy into measurable business outcomes. Lead delivery of workplace services, ensuring performance, governance, risk management and continual improvement. Communicate service performance, risks and opportunities through clear, data-driven reporting. Lead end-user support, workplace technology and Digital Employee Experience … services across the organisation. Drive operational excellence across service management processes, including incident, request, problem and major incident management. Leverage data, telemetry and platforms such as Nexthink to proactively improve user experience and service performance. Oversee lifecycle management of laptops, mobile devices, peripherals and associated endpoint ...

role will be responsible for maintaining relationships with key stakeholders and managing a team of Workday specialists.What you'll be doing:Lead or coordinate incident managementrelated to system issues, ensuring incidents are assessed, escalated, communicated, and resolved in a timely and controlled mannerProvide clear communication to stakeholders during incidents … including business impact, status updates, actions being taken, and next stepsSupport post-incident review, root cause analysis, and follow-up actions to improve release quality, system reliability, and operational processesLead the planning and coordination of monthly local changes and bi-annual global releases, ensuring activity is prioritised, governed ...

inclusive, psychologically safe environment; with leadership tailored to individual strengths and motivations. Platform Engineering, Operations & Reliability Cloud platform and key services are reliable, incident detection and resolution are smooth due to proactive monitoring, well‐maintained alerts/logs, and complete observability coverage. Platform resilience and DR planning/testing … operational, working across the business with validated requirements and outcomes. Backup, restore and resilience mechanisms are regularly tested, ensuring the platform can recover predictably. Incident management processes are consistently followed, including timely post‐incident reviews (PIRs) and completion of follow‐up actions. On‐call is well staffed ...

security analysts and engineers to deliver high-quality services, respond to incidents, and improve operational performance. This role focuses on managing service delivery, supporting incident response, and ensuring operational efficiency within established frameworks and guidelines. Key ResponsibilitiesService DeliveryManage and oversee SOC operations and delivery of managed security services … clients. Monitor service performance against SLAs and KPIs, ensuring consistent and high-quality execution. Implement standard procedures and best practices for incident management, threat monitoring, and vulnerability assessments. Serve as the escalation point for client concerns and day-to-day operational issues. Conduct regular reviews and contribute ...

will build and lead the team, taking accountability for the availability, security and evolution of the platform desktop service. This is a hands-on management roles requiring strong technical knowledge of Linux environments. You will stay close to the build pipeline, provisioning tooling and security posture, enabling … objectives, feedback and career developmentManaging service performance, including availability, estate health, patching , provisioning and user experienceOwning the support model, including service levels, request and incident management and escalation pathsBalancing operational demands with planned engineering work and longer-term prioritiesDelivering the estate roadmap across image builds, provisioning tooling, automation ...

remotely. Investigating performance issues, outages, and monitoring alerts. Managing escalations and working closely with third-party suppliers and vendors. Maintaining accurate technical documentation and incident records. Participating in major incident response and structured 24/7 shift handovers. Delivering excellent customer service while maintaining SLA performance. Essential Skills … Previous experience in a 2nd Line Network Support, Connectivity Engineer, NOC Engineer or Service Desk role. Strong troubleshooting and incident management skills. Experience supporting: Cisco Routing & Switching (ISR, ASR, Catalyst, Nexus) Cisco security and firewall technologies Cisco Wireless Solutions Broadband, WAN and connectivity services VLANs and VPNs Experience ...

delivering data that supports frontline operations and strategic decision-making.Owning the technical lifecycle of data products, from initial concept and design through to delivery, incident management and BAU support.Working with Data Scientists and Machine Learning Engineers to deploy machine learning and AI use cases into production.Building automation across …/CD pipelines, testing, infrastructure management, release processes and configuration.Overseeing technical priorities, resource allocation and delivery estimates across the data product portfolio.Working with Product Owners, Delivery Managers and business stakeholders to resolve technical challenges and deliver agreed outcomes.Supporting pilot and innovation activity across the organisation.Ensuring data products are documented ...

Analyst, Product Manager, Managed Security Services, SEO teams, Product teams and Platform Engineering teams, this role owns the design, implementation and operation of traffic management and content protection controls. The role is responsible for ensuring Springer Nature can maximise discoverability while protecting content, platform performance and future business models. … content extraction and abusive traffic. Own the lifecycle of traffic protection controls including design, testing, deployment, tuning, validation and retirement. Implement rate-limiting, bot-management and traffic-shaping strategies aligned to business objectives and platform requirements. Ensure protection controls are effective without negatively impacting legitimate discoverability, accessibility or customer ...

data that supports frontline operations and strategic decision-making. Owning the technical lifecycle of data products, from initial concept and design through to delivery, incident management and BAU support. Working with Data Scientists and Machine Learning Engineers to deploy machine learning and AI use cases into production. Building … automation across CI/CD pipelines, testing, infrastructure management, release processes and configuration. Overseeing technical priorities, resource allocation and delivery estimates across the data product portfolio. Working with Product Owners, Delivery Managers and business stakeholders to resolve technical challenges and deliver agreed outcomes. Supporting pilot and innovation activity across ...