51 to 75 of 592 Incident Management Jobs in London

will be responsible for supporting enterprise data centre operations, remote office infrastructure, physical server platforms, structured cabling, power and cooling coordination, asset lifecycle management, and infrastructure resiliency.This is a unique opportunity to join a growing Infrastructure Engineering team responsible for maintaining highly available, secure, and scalable technology platforms across … teams, security teams, and external vendors for data center activities.Maintain accurate rack elevations, cabling documentation, power mappings, asset inventory, and operational records.Support hardware lifecycle management, including procurement coordination, deployment, refresh, warranty tracking, maintenance, and retirement.Perform hardware troubleshooting for physical servers, rack-mounted devices, PDUs, cabling, and connectivity issues.Coordinate vendor ...

hands-on technical security position. Key Responsibilities: Develop supplier onboarding packs covering security processes, policies, governance and reporting. Align incoming suppliers with established Incident Management, Vulnerability Management and Security Assurance processes. Define supplier roles, responsibilities and interaction models across the SIAM/OI environment. Identify and manage … gaps between supplier capabilities and existing security requirements. Support Security Management Plans, compliance reporting, audit and assurance activities. Support Operational Readiness Reviews (ORR) and Service Commencement activities. Produce clear, reusable security and service management documentation. Coordinate with incoming and incumbent suppliers, transition teams and client stakeholders. Support operational ...

Assistant Manager, Controls Framework & RCSA (1LOD Risk Management)FTSE Russell | Assistant Manager | Location: London/HybridRole PurposeFTSE Russell is seeking an experienced, analytical and controls-focused Senior Associate, Controls Framework & RCSA to support the design, implementation, operation and continuous improvement of the first-line Controls Framework and Risk & Control … global business!This role sits within the FTSE Russell Regulatory, Risk & Controls function and acts as a key subject matter specialist for control management, control quality, control lifecycle discipline and RCSA execution. The role will support the ongoing uplift of FTSE Russell’s controls environment by helping to ensure ...

wide range of technologies. Principal duties and (joint) responsibilities: General Internal technical support for Becrypt Including Onsite support on allocated day(s) IT Service Management Tool ticket management Incident Management, Change Management & Request Fulfilment Workload management Support of new technology projects Any other reasonable … duties as required by the business. User Support and Account Management Create, modify, and deactivate user accounts. Assist with password resets, permission changes, and group memberships. Provide first- and second-line support for hardware, software, and access issues. Maintain accurate records in IT ticketing systems. Endpoint Management Build ...

Live. The ideal candidate should have strong experience in IT Service Transition, Service Acceptance, Go-Live readiness, operational readiness, ITIL processes, and stakeholder management , with the ability to drive transition activities across multiple teams. Key Responsibilities Lead and facilitate Service Transition activities from project initiation through successful transition into … Architecture and Operations teams to ensure services are reliable, supportable, and production-ready . Required Skills Strong experience in IT Service Transition/Service Management . Experience working as a Service Transition Lead, AIS Lead, Transition Manager, or IT Service Management Lead . Strong knowledge of ITIL/ ...

capability, taking a strategic view of where the function is now and where it needs to go. You'll manage the SOC team, own incident management, and make sure resources are deployed effectively. You'll also drive the security monitoring, threat intelligence and vendor relationships that keep … organisation protected. You will need proven experience in the following: SOC management, including leading and developing a team Strategic resource planning and deployment Incident management processes Delivering effective security monitoring capability Threat intelligence and assessment Operating cyber security tools and solutions Managing relationships with external vendors ...

continuous improvement of core enterprise technology services, ensuring high-quality, reliable and user-focused services across WPP. The role will own service performance, service management, and the service desk, while also leading key vendor and partner relationships to deliver strong operational outcomes and a consistently positive colleague experience.What … doing:Service Delivery LeadershipLead the end-to-end delivery of core services, inc. overseeing the Service Desk and owning Service Management to ensure stable, secure and reliable services for colleagues across WPP.Own operational service performance, with clear accountability for service quality, availability, responsiveness, resilience and continual improvement.Oversee service management ...

continuous improvement of core enterprise technology services, ensuring high-quality, reliable and user-focused services across WPP. The role will own service performance, service management, and the service desk, while also leading key vendor and partner relationships to deliver strong operational outcomes and a consistently positive colleague experience. What … doing: Service Delivery LeadershipLead the end-to-end delivery of core services, inc. overseeing the Service Desk and owning Service Management to ensure stable, secure and reliable services for colleagues across WPP.Own operational service performance, with clear accountability for service quality, availability, responsiveness, resilience and continual improvement. Oversee service ...

Controls Analyst (1LOD Risk Management)FTSE Russell | Analyst | Location: London/HybridRole PurposeFTSE Russell is seeking an organised, detail-focused and analytically minded Controls Analyst to support the operation and ongoing enhancement of the first-line Controls Framework and Risk & Control Self-Assessment (RCSA) programme across the global business … This role sits within the FTSE Russell Regulatory, Risk & Controls function and provides foundational execution support across controls inventory management, controls data quality, controls rationalisation, RCSA coordination, reporting and governance routines. The role is central to helping ensure that controls are accurately recorded, consistently documented, appropriately maintained and linked ...

traditional relationship and service-led banking powered by modern technology. Job Purpose Support the Bank's operational cyber security capability through cyber security monitoring, incident response coordination, vulnerability management, supplier assurance and operational reporting activities. To place the interests of customers at the centre of all activities … threat monitoring providers. Coordinate cyber security alerts, incidents and escalations, ensuring actions, decisions and outcomes are appropriately recorded and tracked. Act as Incident Coordinator during cyber security incidents, supporting incident management, communications, action tracking and post-incident activities. Maintain incident, vulnerability, threat intelligence and operational ...

Treasury Analytics Group.* Support for our FIS Quantum & TBSM applications within our Production Support Group.The **Treasury Analytics Group**is responsible for measurement and management of market risk (interest rate and foreign exchange) for the Bank's retail portfolios. The team develops financial models and processes required for measuring, transfer … pricing, hedging product profitability, and financial management reporting. The Treasury Analytics Group is embarking on a brand new initiative to build the next generation strategic platform for risk, valuations and analytics to meet the growing and future needs of the department. This is an exciting opportunity to work ...

About Northern Trust As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world's most successful individuals, families, corporations and institutions. Since 1889, we have aligned our efforts with our three guiding Principles … world's most sophisticated clients using leading technology and exceptional service. This position will be responsible for leading operational support of the Third Party Management Office (TPMO) within the First Line of Defense to strategize on the areas throughout the lifecycle of Third Party Management Program that ...

external customers. You will be responsible for driving reliability improvements, advancing automation and AI-Ops capabilities, and leading a team focused on observability, incident response, operational excellence, and continuous improvement. Responsibilities Lead the implementation of the team’s strategic direction, translating priorities into clear operational plans, backlogs and deliverables. … Line manage and develop the team leaders, setting clear expectations, providing coaching, challenging unhelpful patterns and helping them build stronger delivery discipline. Ensure incident management, problem management, RCAs, post-mortems and improvement actions are owned, tracked and completed. Strengthen operational process adherence, ensuring responsibilities are clear ...

external customers. You will be responsible for driving reliability improvements, advancing automation and AI-Ops capabilities, and leading a team focused on observability, incident response, operational excellence, and continuous improvement., Lead the implementation of the team's strategic direction, translating priorities into clear operational plans, backlogs and deliverables. Line … manage and develop the team leaders, setting clear expectations, providing coaching, challenging unhelpful patterns and helping them build stronger delivery discipline. Ensure incident management, problem management, RCAs, post-mortems and improvement actions are owned, tracked and completed. Strengthen operational process adherence, ensuring responsibilities are clear and delegation ...

vital bridge connecting sovereign customer environments with Cisco’s global technical ecosystem and worldwide TAC. Operating at the forefront of network engineering, high-stakes incident management, data governance, and AI-driven support operations, our team ensures customer networks run securely, reliably, and with full regulatory compliance. Your Impact … enablement are central to the delivery of this role. You will leverage AI-assisted tools, intelligent data sanitisation utilities, and modern analytics to accelerate incident triage, automate log de-sensitisation, enhance root-cause analysis, and drive operational efficiency. As a senior member of the team, you will also provide ...

external customers. You will be responsible for driving reliability improvements, advancing automation and AI-Ops capabilities, and leading a team focused on observability, incident response, operational excellence, and continuous improvement., Lead the implementation of the team's strategic direction, translating priorities into clear operational plans, backlogs and deliverables. Line … manage and develop the team leaders, setting clear expectations, providing coaching, challenging unhelpful patterns and helping them build stronger delivery discipline. Ensure incident management, problem management, RCAs, post-mortems and improvement actions are owned, tracked and completed. Strengthen operational process adherence, ensuring responsibilities are clear and delegation ...

programme across the global business! This role sits within the FTSE Russell Regulatory, Risk & Controls function and provides foundational execution support across controls inventory management, controls data quality, controls rationalisation, RCSA coordination, reporting and governance routines The role is central to helping ensure that controls are accurately recorded, consistently … Owners, Risk & Control colleagues, process owners, RCSA participants and governance stakeholders to help maintain high-quality control records, track assessment activity and support reliable management information The role provides the operational foundation for effective controls governance, risk assessment, control lifecycle management and continuous improvement It is well suited ...

configured, resilient, secure, and performant. Beyond day-to-day operational responsibilities, the role carries explicit accountability for network architecture, strategic design, and cross-functional incident response. This role also attracts a market pay supplement of £6650 per annum (to be reviewed in February 2027). Main duties … required. Act as a primary network technical authority during major incidents, coordinating resolution activity across multi-disciplinary teams including infrastructure, security, application, and service management functions. Act as a technical point of expertise, providing advice, guidance, and training to improve and enhance services for end users. Support the Network ...

enhance industry compliance. As a Technology Risk and Controls Director within our Cloud Foundational Services Function, you will be passionate about operational risk management and control solutions for computing environments. You will partner with one or more disciplines, lines of business, regions and locations to respond to evolving business … Technology, Risk & Controls Portfolio Lead and will be responsible for a small team. Lead the strategic development and implementation of technology risk management in a dynamic, evolving tech landscape. Cloud Technology Risk & Controls Lead (Executive Director) who helps teams run cloud services safely and reliably. You’ll work with ...

data centers, this is the challenge you've been looking for.Key job responsibilitiesKey job responsibilitiesTeam Leadership & Development: Hire, manage, and develop the operations management team including Facility Managers, Chief Engineers, and Facility Technicians. Mentor and develop employees at all levels, including managers.Operational Excellence: Ensure operation and maintenance of mechanical … electrical, and controls systems for AWS data centers, including preventive maintenance, corrective maintenance, and change management. Maintain 100% service uptime across your cluster.Performance Management: Establish performance benchmarks, conduct analyses, and prepare reports on all aspects of critical facility operations and maintenance. Manage all facility-related repairs in a timely ...

Operational Excellence (OPX) team is the group that keeps production healthy at scale. We provide engineering teams the platform capabilities, observability tooling, automated safeguards, incident management tooling, and safe feature release systems they need to deliver highly available systems, ship features with confidence, and investigate and mitigate incidents … safeguards, and fault mitigation, and deliver them as platform tooling that engineering teams across the company adopt for their own services Own and improve incident management tooling and on-call health. Reduce alert noise, surface actionable signals, and empower engineering teams to operate their services confidently with minimal ...

operational services across key client accounts. The successful candidate will act as the primary point of contact for clients, manage offshore delivery teams, oversee incident and service management processes, and ensure that client issues, tickets, bugs, and enhancement requests are resolved within agreed service levels. This … highly visible role requiring strong stakeholder management, service delivery expertise, and the ability to work effectively across both business and technical teams. Experience: 8+ Years Qualification: Degree or equivalent Job Location: London, UK Job Type: Full-Time Key Responsibilities Client Engagement & Relationship Management Serve as the primary contact ...

Senior Manager - DSO - UK Data Incident Investigations Lead Location: London Other locations: Anywhere in Region Date: 28 Jul 2026 Requisition ID: 1724984 At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take … your career wherever you want it to go. Join EY and help to build a better working world. Senior Manager – DSO – UK Data Incident Investigations Lead About EY: At EY, we are committed to building a better working world. EY is looking to strengthen its enterprise data incident ...

summary We are currently seeking an IT Service Asset & Configuration Lead to join the Tech IT Service Management team. The IT Service Asset & Configuration Lead ensures that accurate configuration data is available to support key IT Service Management (ITSM) processes including Change, Incident, Problem and Release Management. … Acting as the organisational subject matter expert, they will drive adoption of Service Asset & Configuration Management (SACM) standards across internal teams and suppliers, improving service reliability, risk management and decision-making capability. Main duties of the job Design, implement and manage the ServiceNow Configuration Management Database (CMDB ...

maintaining robust, scalable, highly available production systems in accordance with our service level objectives Preventing production incidents but when they do occur, performing effective incident and problem management and RCA to minimize downtime as well as possibility of recurrence. Pushing out changes and releases to production environment reliably … effective change and release management Quick and effective response to alerts before they become incidents, with an approach to prevent them from occurring ever again Effectively triaging alerts, requests, emails such that things that needs attention get addressed first and in a timely manner in the order of their ...