51 to 75 of 224 Incident Management Jobs in London

controls are followed while maintaining high levels of service reliability and quality. Monitoring production schedules and supporting the successful completion of daily publishing activities. Incident Management & Operational Support Monitoring production systems and proactively identifying issues before they impact print production. Investigating, troubleshooting and resolving incidents across publishing systems … production issues and escalating business-critical incidents where appropriate. Providing timely communication and operational updates during production-critical activities and service disruptions. Supporting post-incident reviews, root cause analysis and preventative improvements. Working with internal teams and third-party suppliers to restore services as quickly as possible. Continuous Improvement ...

critical role in supporting high-frequency trading platforms across EMEA markets. This is an exciting opportunity to work with cutting-edge observability and service management technologies while contributing to the stability, resilience, and performance of mission-critical electronic trading systems. Role Description: As our Electronic Trading environment continues … excellence of low-latency Equities trading platforms. Working closely with traders, developers, infrastructure teams, and operations, you will take ownership of production services, lead incident management activities, and drive continuous improvements across platform performance, automation, and resilience. This role is ideal for someone who thrives in fast-paced ...

Managers, who are responsible for managing client accounts and ensuring the delivery of contractual commitments, and Application Maintenance Support experts, who handle problem resolution, incident management, and process improvement in a production environment. Your strong SAP knowledge, combined with your excellent customer management and ITIL process awareness … instrumental in delivering exceptional service and continuous improvement for our clients. Qualification We are looking for experience in the following skills: Excellent customer management skills, acting as the face of the Service Delivery capability to clients and engaging with them regularly. Ultimately responsible for the delivery ...

deploying changes, designing processes to improve operational efficiencies, and acting as the face of the team for internal and external stakeholders. Key responsibilities Application Management: Coordinate and execute the roadmap for Yardi, Blueprint and Viewpoint, ensuring alignment with business priorities and the broader technology strategy; support adoption and integration … these applications to deliver value across operational and client‐facing teams; identify, prioritise and implement improvements or new features. Data Management and Integrations: Ensure effective data governance across all applications; develop and oversee integration strategies to enable seamless data flow between applications and enterprise systems such as eFront ...

practices. Oversee IT operations, including infrastructure, support, applications and cybersecurity to ensure system stability and service continuity. Act as deputy for cybersecurity monitoring, threat management, incident response and improvement of protective controls. Assist with IT budgeting, cost control, vendor management and procurement to ensure effective financial governance. … requirements. Lead and/or support IT projects including planning, resourcing, tracking, reporting and risk management. Prepare reports, documentation, KPIs and updates for Senior Management and the Board when required. Act as deputy for the Head of IT during absence, taking responsibility for escalation, decision‐making and operational oversight. ...

practices. Oversee IT operations, including infrastructure, support, applications and cybersecurity to ensure system stability and service continuity. Act as deputy for cybersecurity monitoring, threat management, incident response and improvement of protective controls. Assist with IT budgeting, cost control, vendor management and procurement to ensure effective financial governance. … requirements. Lead and/or support IT projects including planning, resourcing, tracking, reporting and risk management. Prepare reports, documentation, KPIs and updates for Senior Management and the Board when required. Act as deputy for the Head of IT during absence, taking responsibility for escalation, decision-making and operational oversight. ...

practices. Oversee IT operations, including infrastructure, support, applications and cybersecurity to ensure system stability and service continuity. Act as deputy for cybersecurity monitoring, threat management, incident response and improvement of protective controls. Assist with IT budgeting, cost control, vendor management and procurement to ensure effective financial governance. … requirements. Lead and/or support IT projects including planning, resourcing, tracking, reporting and risk management. Prepare reports, documentation, KPIs and updates for Senior Management and the Board when required. Act as deputy for the Head of IT during absence, taking responsibility for escalation, decision-making and operational oversight. ...

commodity hosting, internal IT, and end-user environments across all portfolio companies. Owns cloud and hosting strategy in conjunction with Head of Infrastructure - central management of Azure cost optimisation, reserved instances, and FinOps discipline. Security Operations Owns security operations implementation end-to-end; liaises with DevSecOps and the CISO … provides governance counterbalance. Manages joiner/leaver management and identity/access management across the estate, informed by the CISO on policy. Resilience & Continuity Accountable for DR planning, backup testing, and BCP across the portfolio. Senior escalation point for incidents, infrastructure risk, and business continuity across the group. ...

Titan Wealth is a fast-growing wealth management business, both in the UK and internationally. It has evolved a fairer, more efficient and effective business model, structured to deliver leading advice-led wealth management services, giving financial advisers and their clients the best opportunity to fulfil their dreams … deliver better outcomes for our clients over the long term. About the Role Titan Wealth is one of the fastest-growing wealth management businesses in the UK, and as we continue to scale through acquisition, we're expanding our Group Finance team with the addition of a Systems Accountant. ...

client, your deliverables will cover four core pillars: 1. Architectural Review & Best Practices Conduct a comprehensive review of the current ServiceNow architecture, specifically evaluating Incident Management , Change Management , and Service Requests (including specialized Property and HR Service Requests). Assess the Service Catalogue structure and usability … creation, deployment, and live execution of Automated Test Frameworks. Process Engineering: Exceptional ability to analyze, design, and optimize end-to-end service management processes, translating complex business requirements into scalable, clean solutions. Public Sector & ITIL Context: Strong familiarity with IT Service Management (ITSM), ITIL-aligned processes, and enterprise ...

SDLC and ensuring it meets enterprise SLAs, security, and governance requirements.**Key responsibilities*** Own AI-SDLC deployment, operations, and platform reliability (uptime, performance, incident response).* Manage infrastructure, monitoring, observability, and operational/on-call support.* Build and maintain CI/CD pipelines and automation for platform releases.* Drive … + Kubernetes.* Observability & monitoring — OpenTelemetry, CloudWatch, logging/tracing for AI workloads.* Scripting/automation — Python and/or Bash.* Security & compliance operations — secrets management, IAM/least privilege, PCI DSS-aligned controls, auditability.* Reliability engineering — SLIs/SLOs, incident management, cost and capacity management (incl. ...

solutions to improve platform reliability and operational visibility. - Investigate incidents, analyse logs, identify root causes, and drive timely resolution of production issues. - Participate in incident response, post-incident reviews, and continuous operational improvement initiatives. - Automate operational tasks and repetitive support activities to reduce manual effort and improve platform … operational maturity. - Develop and maintain operational documentation, support procedures, runbooks, and troubleshooting guides. - Contribute to reliability engineering practices including proactive monitoring, service health management, and operational readiness. - Support deployment activities, release processes, and production change management activities. Required qualifications to be successful in this role - Strong commercial experience ...

environmental inspections using standardized checklists at AWS permitted/owned sites during pre-PFHO construction. Monitor General Contractor performance with permit conditions, Construction Environmental Management Plans (CEMPs), and environmental regulations. Review and approve CEMPs submitted by contractors. - Compliance & Risk Management Work with Construction teams and local Regional Environmental … regulatory requirements. Manage environmental incidents and non-compliances, coordinating responses with regulatory agencies as needed. Provide technical support to construction teams on environmental matters. - Incident Management & Continuous Improvement Participate in incident investigations and corrective action development. Ensure Root Cause Analyses and Corrections of Errors are completed ...

error budgets. Proactively monitor platform health and performance using observability tooling. Perform root cause analysis and implement permanent fixes for recurring incidents. Participate in incident management and on-call support rotations where required. Lead blameless post-incident reviews, capture lessons learned, and drive corrective actions through … customer-impacting symptoms rather than infrastructure noise. Azure Cloud Engineering Design, deploy, and manage Azure infrastructure services including: Virtual Networks Application Gateways API Management Azure Kubernetes Service (AKS) Azure Firewall Azure Storage Key Vault Azure Monitor Azure AI Services Implement cloud platform standards and best practices. Support multi-region ...

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in over 260 markets globally with offices … United States, managing more than one million units/beds globally. Across its platforms, Greystar has over $79 billion of assets under management, including approximately $36 billion of development assets and over $30 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become ...

DevSecOps/Platform Engineering. You have a strong consulting attitude and a commercial acumen in delivering custom solutions to customers of all sizes, stakeholder management, workshop facilitation, and customer‐facing communication are part of your DNA. Your written and verbal communication are exceptional – You are able to present … tooling to a modern, consolidated delivery platform – including continuous delivery (e.g., IBM UrbanCode Deploy/UCD), continuous integration (e.g., Jenkins), and infrastructure‐as‐code management (e.g., Terraform Cloud/HCP Terraform). Willingness to travel up to 25%. Last but not least, you have deep hands‐on experience ...

program leadership role responsible for embedding security into how products are designed, built, and shipped - and for owning the full threat detection and incident response pipeline end-to-end. The Director sets direction for a global team spanning secure development lifecycle, security architecture, threat modeling, vulnerability and exposure management, offensive security, cloud security, security monitoring, and incident management. The role translates cyber risk into business risk and drives the conversation leadership can act on. Strong experience across both Product Security and SecOps is required. This is a leader-coach role in a lean, high-ownership team operating ...

Provide 1st and 2nd line support across business applications and end-user technologies. Support and maintain key platforms including CRM, finance, HR, membership, event management and SaaS applications. Troubleshoot system, access, and Microsoft 365 issues, ensuring incidents are managed through to resolution. Work with users to understand operational challenges … system administration activities. Support the introduction and adoption of AI and automation technologies across the organisation. Promote best practice around information security, user access management and data governance. Your Skills and Experience Previous experience in an Application Support Analyst, Business Systems Support Analyst, IT Support Analyst or similar role. ...

Secrets Management Engineering - SRE Platform Engineer - VP - London Job Description The Role We are seeking a skilled Lead Site Reliability Platform Engineer (SRE) to join our team. The ideal candidate will be responsible for ensuring the reliability, performance, and scalability of mission‐critical, high‐availability, high‐throughput systems … services. Monitor system performance, reliability, and security, proactively identifying and resolving issues. Troubleshoot and resolve issues across all environments, owning root cause analysis and incident management post‐mortems. Infrastructure Transformation, Management, and Security: Automate infrastructure provisioning, configuration, and deployment processes with a focus on security and reducing ...

upgrades, migrations and performance optimisation. Experience supporting SQL Server within VMware virtualised environments. Knowledge of PowerShell and Power BI. Experience working within structured Change Management and Incident Management processes. Familiarity with BMC Remedy/Helix or similar ITSM platforms. Key responsibilities of the SQL Database Administrator: Build ...

diversity and innovation, LSEG is a place where everyone can grow, develop and fulfil your potential with meaningful careers!!**ROLE SUMMARY:**The Director, Performance Management is a senior engineering leader responsible for setting the strategy, architecture, delivery, and operational excellence of the enterprise‐wide Oracle EPM platform. You will … drive the design and implementation of modern performance management capabilities—including planning, forecasting, consolidation, reporting, and analytics—supporting the organisation’s financial and strategic decision‐making.You will lead a cross‐functional engineering organisation covering product ownership, solution architecture, development, DevOps, and platform operations. The ideal candidate combines strong technical ...

commercially effective payment services while leading a small technical team and delivering key business initiatives. Payment Processing Expertise, Fintech Knowledge, Technical Architecture, Vendor Management PCI DSS & P2PE Compliance, Mobile Application Management, Loyalty Platform Management, Commercial Awareness Key Responsibilities Payment Platform Ownership* Own the end-to-end payment … service issues.* Maintain operational procedures, technical documentation, and support models.* Ensure compliance with industry standards, including PCI DSS and P2PE requirements.Team LeadershipProject and Change Management* Lead the delivery of payment-related projects and strategic initiatives.* Coordinate internal stakeholders, suppliers, and business teams to deliver successful outcomes.* Manage project plans ...

commercially effective payment services while leading a small technical team and delivering key business initiatives. Payment Processing Expertise, Fintech Knowledge, Technical Architecture, Vendor Management PCI DSS & P2PE Compliance, Mobile Application Management, Loyalty Platform Management, Commercial Awareness Key Responsibilities Payment Platform Ownership* Own the end-to-end payment … service issues.* Maintain operational procedures, technical documentation, and support models.* Ensure compliance with industry standards, including PCI DSS and P2PE requirements.Team LeadershipProject and Change Management* Lead the delivery of payment-related projects and strategic initiatives.* Coordinate internal stakeholders, suppliers, and business teams to deliver successful outcomes.* Manage project plans ...

commercially effective payment services while leading a small technical team and delivering key business initiatives. Payment Processing Expertise, Fintech Knowledge, Technical Architecture, Vendor Management PCI DSS & P2PE Compliance, Mobile Application Management, Loyalty Platform Management, Commercial Awareness Key Responsibilities Payment Platform Ownership * Own the end-to-end payment … Maintain operational procedures, technical documentation, and support models. * Ensure compliance with industry standards, including PCI DSS and P2PE requirements. Team Leadership Project and Change Management * Lead the delivery of payment-related projects and strategic initiatives. * Coordinate internal stakeholders, suppliers, and business teams to deliver successful outcomes. * Manage project plans ...

commercially effective payment services while leading a small technical team and delivering key business initiatives. Payment Processing Expertise, Fintech Knowledge, Technical Architecture, Vendor Management PCI DSS & P2PE Compliance, Mobile Application Management, Loyalty Platform Management, Commercial Awareness Key Responsibilities Payment Platform Ownership * Own the end-to-end payment … Maintain operational procedures, technical documentation, and support models. * Ensure compliance with industry standards, including PCI DSS and P2PE requirements. Team Leadership Project and Change Management * Lead the delivery of payment-related projects and strategic initiatives. * Coordinate internal stakeholders, suppliers, and business teams to deliver successful outcomes. * Manage project plans ...