5 of 5 Incident Management Jobs in the North East

and lead a Cloud Centre of Excellence to drive innovation and consistency. Oversee cloud governance, architecture, and security, ensuring compliance with NHS and UK Government standards. Lead cloud financial management using FinOps principles to optimise spend and improve transparency. Support the migration from on-premise systems to cloud, enabling scalable and secure solutions. Collaborate with senior leaders, architects, and … ensure that the organisation has a robust and capably skilled CCoE which meets the demands of our customers. Define governance frameworks for cloud technology adoption, decision-making, and risk management, working across the organisation with Enterprise Architects, Developers and other key stakeholders. Establish and run cloud steering and governance committees with key stakeholders that will accelerate delivery and harness … cloud architecture that supports multi-cloud (hyperscaler) environments Build and lead a skilled cloud services team, fostering professional development and innovation Define standards for cloud service design, deployment, and management Develop comprehensive shared responsibility models across cloud platforms Establish technical decision-making processes and evaluation criteria for cloud technologies Financial and Third-Party Management Implement cloud financial management More ❯

configuration, and maintenance of public cloud infrastructure. Monitoring performance and implementing optimisations to enhance user experience. Ensuring system availability and reliability through proactive monitoring, backups, and disaster recovery planning. Incident management and root cause analysis with preventive measures. Implementation of security best practices and compliance monitoring. Design and execution of disaster recovery and business continuity plans. Automation and … new partner firms, including IT due diligence and remediation planning. Provision of quality 3rd line technical support and escalation handling. Accurate issue tracking and resolution documentation. Time and workload management across multiple incidents. Occasional travel and out-of-hours work for deployments and integrations. Execution of live changes via approved change management procedures. Mentoring and guidance to users … and colleagues. Relationship management with third-party service providers. Ownership of incidents and requests, escalating when necessary. Job Requirements: Exceptional customer service skills. Minimum 3 years’ experience in a similar role. Full UK driving licence with business insurance. Strong workload management and prioritisation skills. Logical and thorough fault-finding and troubleshooting abilities. ITIL awareness. Technical Skills Microsoft Windows More ❯

efforts—managing the public-facing data protection account, responding to data subject requests, and supporting our operating companies with Subject Access Requests (SARs), Data Protection Impact Assessments (DPIAs), and incident responses. You’ll also work closely with the Data Protection Officer on strategic initiatives, data inventories, and awareness campaigns to strengthen our compliance posture. Key Responsibilities Respond to all … enquiries, requests, and complaints from data subjects Support SARs, DPIAs, and data breach incident management across the Group Assist with data protection audits of business areas and processes Collaborate with IT, Procurement, and process owners to map personal data processing activities Maintain detailed records of all data protection requests and processing activity Use Microsoft Purview to classify and More ❯

efforts—managing the public-facing data protection account, responding to data subject requests, and supporting our operating companies with Subject Access Requests (SARs), Data Protection Impact Assessments (DPIAs), and incident responses. You’ll also work closely with the Data Protection Officer on strategic initiatives, data inventories, and awareness campaigns to strengthen our compliance posture. Key Responsibilities Respond to all … enquiries, requests, and complaints from data subjects Support SARs, DPIAs, and data breach incident management across the Group Assist with data protection audits of business areas and processes Collaborate with IT, Procurement, and process owners to map personal data processing activities Maintain detailed records of all data protection requests and processing activity Use Microsoft Purview to classify and More ❯

technical knowledge and business understanding to create superior solutions for the company and for customers. Mentor/consult with team members, other organizations, customers, and vendors on complex issues. Incident Management: Resolve technical and some business incidents independently. Mentor/assist less-experienced team members on complex incidents. Escalation Management: identify, mange, and lead escalations through L4. More ❯