24 of 24 Incident Management Jobs in the North East

Mott MacDonald is a global engineering, management, and development consultancy with over 20,000 employees across more than 50 countries and 140+ offices. We work across incredible global industries, delivering exciting work that is defining our future and making an important societal impact in the communities we serve. Our people power our performance – we succeed when they do. With … efficiently and effectively. The team works collaboratively to offer specialist advice, best practice and technology to all areas of our business specifically designed for our global reach. The Data Management Specialist (Level 3 Support) is responsible for providing advanced technical and functional support for enterprise data management solutions, ensuring high availability, integrity, optimisation, and performance of Mott MacDonald … MM) critical data assets. Key duties and responsibilities include: Serve as the technical escalation point for data management support, ensuring timely and effective resolution of complex data-related issues. Maintain, monitor, and improve data management systems, ensuring compliance with governance policies and regulatory requirements. Support the implementation of data quality frameworks, data lifecycle management, and metadata management More ❯

Job summary As an Analyst in the IT Service Management Team (ITSM), you will play a key role in supporting and managing service management functions as the BSA transitions into a multi-sourcing digital business. The ITSM team is focused on modernising operations and ensuring user-centric service delivery, including business solutions through agile methods in a continuous … Access to a wide range of benefits and high street discounts! Main duties of the job o Your responsibilities involve supporting the development, implementation, and operation of ITIL service management processes. You will work closely with business colleagues, stakeholders, and internal/external suppliers to ensure policies, standards, and procedures are effectively adopted and followed. You will also proactively … supporting the Service Catalogue and Tooling function, ensuring accurate identification, control, and auditing of services within the catalogue. You will contribute to the development and enhancement of IT Service Management tools, offering 2nd line support for Incident Management, Service Requests, Release and Change Management, and analysing requirements for tool improvements. You will also support continual improvement More ❯

robust support procedures. Escalating complex issues to appropriate internal experts while maintaining ownership and visibility. Collaborating regularly with customers, third-party vendors, and internal software teams to ensure effective incident management. Contributing to continuous improvement initiatives, suggesting workarounds and fixes to restore normal service efficiently. Growing your knowledge of our applications, banking processes, and support tools through technical and More ❯

Lead at JPMC Chase, you will play a leadership role in effectively identifying, monitoring, evaluating, and managing the firm’s technology risks and controls, focusing on Technology Operations, Regulatory, Incident & Event Management activities. You will be pivotal in shaping and implementing the firm’s risk management strategy in these areas. The team follows a rigorous process to … with stakeholders including Product Owners, Business Control Managers, regulators, and auditors to develop and maintain a comprehensive view of the technology risk posture related to Technology Operations, Regulatory, and Incident & Event Management, and its impact on the business. Your decision-making and strategic project management will be crucial in ensuring regulatory compliance and industry best practices. Your … such as public cloud infrastructure. Using a pragmatic and analytical approach, you will influence the maintenance of the firm’s control catalog. Job Responsibilities Participate in a team managing Incident Management, Regulatory, and Event Management. Build a security-focused culture through partnership and collaboration with business and technology teams to deliver value and improve security posture. Support and More ❯

working (office or site-based 4 days/week, 1-day WFH) Excellent opportunities for career growth Key Responsibilities The successful candidate will play a key role in: Supplier Management: Oversee third-party suppliers to ensure they meet service level agreements (SLAs) and deliver high-quality IT services. Collaboration with Cyber Security: Work closely with the cyber security team … procedures that align with corporate guidelines to enhance operational efficiency. Performance Monitoring: Monitor and report on the performance of IT services, identifying areas for improvement and implementing necessary changes. Incident Management: Oversee the resolution of IT incidents, ensuring minimal disruption to business operations. Essential Qualifications and Experience: ITIL V4 Foundation or equivalent experience. Proven experience in IT service … delivery management, preferably in a multi-subsidiary environment. Strong experience in managing third-party suppliers and ensuring compliance with SLAs. Excellent communication and interpersonal skills, with the ability to engage effectively with stakeholders at all levels. Strong analytical and problem-solving skills. Desirable Qualifications and Experience: Bachelor’s degree in Computer Science, Information Technology, or a related field. Understanding More ❯

devices, including laptops, desktops, mobile devices, and other peripherals Videoconferences: Ensuring the videoconferences are working correctly, troubleshooting technical issues that arise during meetings, and providing technical assistance to participants Incident Management: Track and manage incidents using a ticketing system, ensuring all issues are documented and resolved in a timely manner Ownership: responsible for engagement, interpreting client needs, offering … Requirements Experience: Minimum of 5 years of experience in IT support, with a focus on VIP or executive support Technical Skills: Proficiency in Windows operating systems, hardware, mobile device management, and common enterprise software applications, including ticketing systems (such as Jira, Remedy). Strong familiarity with macOS is highly desirable. Soft Skills: Excellent verbal/written communication and interpersonal More ❯

devices, including laptops, desktops, mobile devices, and other peripherals Videoconferences: Ensuring the videoconferences are working correctly, troubleshooting technical issues that arise during meetings, and providing technical assistance to participants Incident Management: Track and manage incidents using a ticketing system, ensuring all issues are documented and resolved in a timely manner Ownership: responsible for engagement, interpreting client needs, offering … Requirements Experience: Minimum of 5 years of experience in IT support, with a focus on VIP or executive support Technical Skills: Proficiency in Windows operating systems, hardware, mobile device management, and common enterprise software applications, including ticketing systems (such as Jira, Remedy). Strong familiarity with macOS is highly desirable. Soft Skills: Excellent verbal/written communication and interpersonal More ❯

devices, including laptops, desktops, mobile devices, and other peripherals Videoconferences: Ensuring the videoconferences are working correctly, troubleshooting technical issues that arise during meetings, and providing technical assistance to participants Incident Management: Track and manage incidents using a ticketing system, ensuring all issues are documented and resolved in a timely manner Ownership: responsible for engagement, interpreting client needs, offering … Requirements Experience: Minimum of 5 years of experience in IT support, with a focus on VIP or executive support Technical Skills: Proficiency in Windows operating systems, hardware, mobile device management, and common enterprise software applications, including ticketing systems (such as Jira, Remedy). Strong familiarity with macOS is highly desirable. Soft Skills: Excellent verbal/written communication and interpersonal More ❯

You'll be hands-on, designing, implementing, and managing top-notch security solutions across all our cloud environments. You'll also play a key part in developing our vulnerability management program, working closely with our operational support, infrastructure, and development teams. Plus, you'll be right in the thick of security event monitoring, threat intelligence, and incident management … policy, standards, and guidelines. Threat Intelligence: You'll monitor and apply current and emerging threat intelligence, using tools like Google Threat Intelligence to proactively spot and tackle digital threats. Incident Response: You'll actively monitor for security incidents and jump into action with our incident response teams to contain, investigate, and prevent future security hiccups. Defining Controls: You … including firewalls, WAF, anti-virus, and O365 compliance & security centre. Familiarity with NIST (CSF Framework 2.0), ISO 27001, PCI-DSS, and GDPR. Experience operating and managing SIEM solutions, vulnerability management tools, and secure configuration tooling. Ability to use PowerShell and Python scripting for security automation. Experience working in or with agile and/or SecOps oriented teams. A proven More ❯

You'll be hands-on, designing, implementing, and managing top-notch security solutions across all our cloud environments. You'll also play a key part in developing our vulnerability management program, working closely with our operational support, infrastructure, and development teams. Plus, you'll be right in the thick of security event monitoring, threat intelligence, and incident management … policy, standards, and guidelines. Threat Intelligence: You'll monitor and apply current and emerging threat intelligence, using tools like Google Threat Intelligence to proactively spot and tackle digital threats. Incident Response: You'll actively monitor for security incidents and jump into action with our incident response teams to contain, investigate, and prevent future security hiccups. Defining Controls: You … WAF, anti-virus, and O365 compliance & security centre . Familiarity with NIST (CSF Framework 2.0), ISO 27001, PCI-DSS, and GDPR . Experience operating and managing SIEM solutions , vulnerability management tools, and secure configuration tooling. Ability to use PowerShell and Python scripting for security automation. Experience working in or with agile and/or SecOps oriented teams . A More ❯

Technical Support - Provide expert remote & on site support for clients, ensuring smooth operations. * Project Implementation - Work closely with the Project Delivery Manager to plan, design, and execute IT projects.* Incident Management - Act as an escalation point for major incidents, working collaboratively to resolve critical issues.* Proactive IT Monitoring - Identify potential issues before they impact customers and recommend improved More ❯

Technical Support - Provide expert remote & on site support for clients, ensuring smooth operations. * Project Implementation - Work closely with the Project Delivery Manager to plan, design, and execute IT projects. * Incident Management - Act as an escalation point for major incidents, working collaboratively to resolve critical issues. * Proactive IT Monitoring - Identify potential issues before they impact customers and recommend improved More ❯

Deliver continuous improvement through CI/CD, Infrastructure as Code (Terraform), and automation. Ensure security is non-negotiable—own IAM, encryption, WAF, and compliance frameworks like ISO 27001. Implement incident management strategies that minimise downtime and accelerate mean time to recovery. Design resilient, scalable architectures with HA, DR, and monitoring built-in. Foster collaboration across Tech Delivery, Product … of construction and build a better world, join us! Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Sales and Product Management Industries Software Development Referrals increase your chances of interviewing at Hubexo by 2x Get notified about new Director of DevOps jobs in Newcastle Upon Tyne, England, United Kingdom . More ❯

and services are always reliable, available, and performing at their best. What will yo u be doing? As an SRE, you'll be instrumental in implementing automation, monitoring, and incident response strategies to minimize downtime and optimize our operations. You'll collaborate closely with our development, infrastructure, and security teams, balancing exciting new feature delivery with rock-solid system … stability. Key Accountabilities and Responsibilities: Team Leadership and Development Providing leadership, management, and development for direct reports through effective 1-to-1s, objective setting (OKRs), and performance management. Making team goals clear and ensuring they align with our broader business objectives. Collaborating with other teams and departments to achieve shared success. Partnering with our People Partner for tech to … build robust team management practices. System Reliability and Availability Ensure system uptime: Monitor and maintain the availability and reliability of critical systems and services, meeting all uptime SLAs (Service Level Agreements). Incident management: Quickly respond to incidents, investigate root causes, and ensure effective postmortems and continuous improvement processes are in place. Failure detection and response: Proactively More ❯

and services are always reliable, available, and performing at their best. What will yo u be doing? As an SRE, you'll be instrumental in implementing automation, monitoring, and incident response strategies to minimize downtime and optimize our operations. You'll collaborate closely with our development, infrastructure, and security teams, balancing exciting new feature delivery with rock-solid system … stability. Key Accountabilities and Responsibilities: Team Leadership and Development Providing leadership, management, and development for direct reports through effective 1-to-1s, objective setting (OKRs), and performance management. Making team goals clear and ensuring they align with our broader business objectives. Collaborating with other teams and departments to achieve shared success. Partnering with our People Partner for tech to … build robust team management practices. System Reliability and Availability Ensure system uptime: Monitor and maintain the availability and reliability of critical systems and services, meeting all uptime SLAs (Service Level Agreements). Incident management: Quickly respond to incidents, investigate root causes, and ensure effective postmortems and continuous improvement processes are in place. Failure detection and response: Proactively More ❯

Technology Delivery Location: Newcastle, UK NE3 Hybrid Working 3/4 days per week office based Salary : Competitive As Director of DevOps, you will be responsible for the overall management of Hubexo's AWS cloud estate and its team of Cloud Engineers around the world. You will spend your time focussing on building a high impact cloud engineering function … security and compliance requirements, including encryption, access control (IAM), network security, and monitoring. Regularly conduct security audits and implement security best practices (e.g., AWS WAF, Shield). • Cloud cost management and optimisation: Oversee cloud costs and usage, ensuring alignment with financial goals. Implement cost optimisation strategies such as right-sizing instances, identifying unused resources, and applying reserved instances or … efficiently to meet demand. Support implementing high-availability architectures using features like auto scaling, elastic load balancing (ELB), and Amazon Route 53. • Implement robust monitoring solutions and develop an incident management strategy. Including automating alerts and response procedures for any issues in the AWS estate. • Develop and maintain disaster recovery and business continuity strategies using AWS services (e.g. More ❯

As a Lead DevOps Engineer, you'll be instrumental in shaping our infrastructure and delivery pipelines. You'll guide a team, driving best practices in automation, monitoring, and cloud management to keep tombola at the forefront of online gaming. Key Accountabilities and Responsibilities: Team Leadership and Management Providing leadership, management, and development for your direct reports. Achieving … ensuring they align with our broader business objectives. Collaborating with other teams and departments to achieve shared success. Partnering with our People Partner for tech to build robust team management practices. Continuous Integration and Continuous Deployment (CI/CD) Develop and maintain CI/CD pipelines: Automating the process of software integration, testing, and deployment to speed up software … with build and deployment tools (e.g., Octopus Deploy, GitHub, TeamCity). Automate deployment processes: Make sure deployments are fully automated and can be performed with minimal manual intervention. Infrastructure Management Provisioning and managing infrastructure: Utilise Infrastructure as Code (IaC) tools like Terraform or CloudFormation to provision and manage infrastructure in AWS cloud environments. Optimize resource usage: Ensure our infrastructure More ❯

behind the curtain, ensuring our critical systems are always reliable, available, and performing like a dream . We're talking about implementing smart automation, sharp monitoring, and super-speedy incident response strategies to keep everything running smoothly. You'll be working hand-in-hand with our dev, infra, and security teams, making sure we balance exciting new features with … be the guardian of our uptime, making sure our critical systems are always available and hitting those all-important SLAs . You'll also be leading the charge on incident management , getting to the bottom of any issues and making sure we learn from them. Monitoring & Alerting Maestro: Setting up and maintaining top-notch monitoring systems (like Dynatrace … craft alerting systems that give us a heads-up before problems even get a chance to impact our players, and you'll define key metrics to measure system health. Incident Response Ace: When things get a bit wobbly, you'll be on the front lines, resolving incidents fast to minimize downtime. After the dust settles, you'll lead the More ❯

behind the curtain, ensuring our critical systems are always reliable, available, and performing like a dream . We're talking about implementing smart automation, sharp monitoring, and super-speedy incident response strategies to keep everything running smoothly. You'll be working hand-in-hand with our dev, infra, and security teams, making sure we balance exciting new features with … be the guardian of our uptime, making sure our critical systems are always available and hitting those all-important SLAs . You'll also be leading the charge on incident management , getting to the bottom of any issues and making sure we learn from them. Monitoring & Alerting Maestro: Setting up and maintaining top-notch monitoring systems (like Dynatrace … craft alerting systems that give us a heads-up before problems even get a chance to impact our players, and you'll define key metrics to measure system health. Incident Response Ace: When things get a bit wobbly, you'll be on the front lines, resolving incidents fast to minimize downtime. After the dust settles, you'll lead the More ❯

comply with regulations Act as a point of contact and specialist support to key operational teams Perform regular tasks to ensure the operability and security of key systems – access management, backups, testing etc. Perform technical security assessments, design reviews and compliance audits Define, implement and enforce security policies and best practices Assist in ensuring systems are secure by design … and effectively tested, deployed & maintained Maintain an understanding of the threat landscape and adapt security response accordingly Support incident management processes to ensure response is optimal Key Details Vacancy Title Cyber Security Higher Apprentice Employer Description National Grid is at the heart of the energy future, and our people are at the heart of National Grid. We’re More ❯

your: Ability to work effectively with people from a variety of backgrounds and cultures and actively encourage others to consider diversity issues in their work. Outstanding data and information management, with sound attention to detail. Excellent communication skills, conveying data and information into plain English to negotiate outcomes and influence those you work with. Skills at building trust and … in agile environments with digital systems. You’ll have a range of development opportunities and appropriate training will be provided. Contact and additional information You’ll have an inclusive incident management objective in your development plan. We’ll help you find a role to suit your needs. Appropriate training will be given. You’ll have an EA Office … stage Give an example of when you had multiple deadlines and limited capacity—how did you prioritise your workload and still deliver meaningful results? Competence 4 Data and Information Management Description Collects, analyses, interprets, records, manages, develops and shares data, material or information appropriately for a variety of purposes. More information on how to answer competency questions can be More ❯

your: Ability to work effectively with people from a variety of backgrounds and cultures and actively encourage others to consider diversity issues in their work. Outstanding data and information management, with sound attention to detail. Excellent communication skills, conveying data and information into plain English to negotiate outcomes and influence those you work with. Skills at building trust and … in agile environments with digital systems. You’ll have a range of development opportunities and appropriate training will be provided. Contact and additional information You’ll have an inclusive incident management objective in your development plan. We’ll help you find a role to suit your needs. Appropriate training will be given. You’ll have an EA Office … stage Give an example of when you had multiple deadlines and limited capacity—how did you prioritise your workload and still deliver meaningful results? Competence 4 Data and Information Management Description Collects, analyses, interprets, records, manages, develops and shares data, material or information appropriately for a variety of purposes. More information on how to answer competency questions can be More ❯

your: Ability to work effectively with people from a variety of backgrounds and cultures and actively encourage others to consider diversity issues in their work. Outstanding data and information management, with sound attention to detail. Excellent communication skills, conveying data and information into plain English to negotiate outcomes and influence those you work with. Skills at building trust and … in agile environments with digital systems. You’ll have a range of development opportunities and appropriate training will be provided. Contact and additional information You’ll have an inclusive incident management objective in your development plan. We’ll help you find a role to suit your needs. Appropriate training will be given. You’ll have an EA Office … stage Give an example of when you had multiple deadlines and limited capacity—how did you prioritise your workload and still deliver meaningful results? Competence 4 Data and Information Management Description Collects, analyses, interprets, records, manages, develops and shares data, material or information appropriately for a variety of purposes. More information on how to answer competency questions can be More ❯

person Complete a variety of IT operational duties in accordance with the procedure: systems operation and maintenance, security and compliance actions, responding to systems health monitoring warnings and alerts, incident management and reporting, system configuration and change projects, software, and hardware deployments Communicate clearly and effectively with customers, colleagues and stakeholders. Provide progress updates. Keep IT records accurate More ❯