11 of 11 Incident Management Jobs in the North East

status of incidents and requests. Manage IT assets, including repairs, assignments, and updates. Ensure mobile devices are secure and data is protected. Lead major incident management using the Major Incident Management process. Onboard new starters, ensuring all necessary hardware, software, and access is provided. Complete the … We're Looking For: Proficiency in Microsoft tools such as Teams, Excel, Active Directory, SharePoint, Outlook, and Exchange. Experience with Avanti for Mobile Device Management (MDM). Strong troubleshooting and problem-solving skills. Ability to assess and prioritize issues effectively. Excellent communication skills. Team-oriented with the ability to More ❯

status of incidents and requests. Manage IT assets, including repairs, assignments, and updates. Ensure mobile devices are secure and data is protected. Lead major incident management using the Major Incident Management process. Onboard new starters, ensuring all necessary hardware, software, and access is provided. Complete the … We're Looking For: Proficiency in Microsoft tools such as Teams, Excel, Active Directory, SharePoint, Outlook, and Exchange. Experience with Avanti for Mobile Device Management (MDM). Strong troubleshooting and problem-solving skills. Ability to assess and prioritize issues effectively. Excellent communication skills. Team-oriented with the ability to More ❯

actors. The team operates in a dynamic environment at the forefront of the Departments cyber protection capability. This role is for a Digital Forensics Incident Response Lead who will have responsibility for leading and co-ordinating the technical response to security incidents including digital forensics. They will manage people … and work across the team, and will provide expert technical advice to incident managers as well as wider stakeholders to ensure robust resolutions. Job description This role is an exciting position in the Cyber Resilience Centre, part of DWP Security and Data Protection. The Digital Forensics Incident Response … teams across DWP to develop and improve cyber response strategies and forensic and investigation capabilities. They will be actively involved in all stages of incident response, from identification and containment through to eradication and recovery. They will respond quickly and decisively to minimise the impact of any cyber-attack More ❯

developing an ITIL environment Experience of monitoring, diagnosing and troubleshooting network and infrastructure faults and performance Strong understanding of cyber security principles, priorities and incident management Project management experience ensuring delivery of key milestones across concurrent projects Excellent customer facing skills and experience in supporting the pre … Cisco, Palo-Alto, Juniper Knowledge of working to cybersecurity standards; Cyber Essentials Plus, IASME, ISO27001 Experience of working in an Agile or Prince2 project management framework Experience in the research, development and rollout of new services Experience of Azure/Microsoft 365 Benefits 30 days annual leave per year More ❯

solutions, and prevent recurring issues. Customer Focus: Foster strong relationships with clients by providing exceptional customer service, clear communication, and timely resolution of issues. Incident Management: Manage and prioritize incidents, escalate issues as necessary, and document resolutions to enhance future support. Security: Stay current with the latest security More ❯

while maintaining excellent customer service standards. Key Responsibilities Technical Support: Provide 1st/2nd line support to clients, troubleshooting hardware, software, and network issues. Incident Management: Resolve escalated incidents efficiently, ensuring minimal disruption to business operations. Systems Administration: Manage and maintain Windows Server environments, Active Directory, and Microsoft … 365. Network Management: Monitor and troubleshoot network infrastructure, including routers, switches, and firewalls. User Support: Assist end-users with technical queries, offering remote and on-site support as needed. Key Skills & Experience Minimum of 2 years' experience in a IT Support role. Strong knowledge of Windows Server, Active Directory More ❯

technical problems while maintaining excellent customer service standards. Key Responsibilities Technical Support: Provide 2nd line support to clients, troubleshooting hardware, software, and network issues. Incident Management: Resolve escalated incidents efficiently, ensuring minimal disruption to business operations. Systems Administration: Manage and maintain Windows Server environments, Active Directory, and Microsoft … 365. Network Management: Monitor and troubleshoot network infrastructure, including routers, switches, and firewalls. User Support: Assist end-users with technical queries, offering remote and on-site support as needed. Key Skills & Experience Minimum of 2 years' experience in a 2nd Line Engineer or similar IT support role. Strong knowledge More ❯

technical problems while maintaining excellent customer service standards. Key Responsibilities Technical Support: Provide 2nd line support to clients, troubleshooting hardware, software, and network issues. Incident Management: Resolve escalated incidents efficiently, ensuring minimal disruption to business operations. Systems Administration: Manage and maintain Windows Server environments, Active Directory, and Microsoft … 365. Network Management: Monitor and troubleshoot network infrastructure, including routers, switches, and firewalls. User Support: Assist end-users with technical queries, offering remote and on-site support as needed. Key Skills & Experience Minimum of 2 years' experience in a 2nd Line Engineer or similar IT support role. Strong knowledge More ❯

continually evolving context. As a Team Lead, you will play a crucial role in guiding, monitoring, and leading a team responsible for the ongoing management of the ServiceNow platform. You are willing to learn new IT & business skills and experiences. Speedy and intelligent resolution of IT issues is the … key to ensuring that Mott MacDonald can deliver on its promises to its clients. Key Duties and Responsibilities: Day to day management of the ServiceNow platform and Services Being the key IT contact for the functional teams involved in delivering changes to Service Now Working with Internal teams and … and analyse requirements for new applications and enhancements to existing applications. Supporting operational teams in achieving relevant service level and operational level targets for incident management and request fulfilment Using technical expertise to help support teams resolve escalated and complex issues. Developing and maintaining documentation, including deployment guides More ❯

requirements. Develop a strong relationship with the IT Security team. Report on technical aspects of security management. Manage outsourced vendors for security functions. Coordinate incident management and reporting. Maintain a knowledgebase of security trends and regulations. Manage threat and vulnerability activities. Provide guidance on security matters for IT … for compliance. Key Relationships/Stakeholders: External: Industry peers, audit partners, IT service partners, business partners, professional bodies. Internal: Heads of business functions, senior management, IT colleagues. What experience would we like you to have? Extensive IT experience, with significant information security experience. Experience within a supervisory position. Preferred More ❯

Apogees Managed Print Service, the Onsite Service Assistant supports and maintains printdevices at our client's location. This role utilises remote monitoring software and incident management applications to ensure operational excellence. Key Responsibilities: Monitor print devices using remote software and floor-walking. Respond to service requests and maintain More ❯