Incident Management Jobs in the West Midlands

IT Service Analyst. Have a FTC for a Service Analyst to assist the SDM in all things ITIL . Has to have sold stakeholder management, understanding of Problem, Change and Incident Management . Good communication and documentation skills as well as an ITIL qualification . You get will get good exposure to how ITIL works in a large organisation. Key aspects of the role are below… Takes ownership... more ▸

Service Desk Analyst / Support Analyst - Kisdgrove, Staffordshire. Support Analyst, Helpdesk Analyst, 1st Line / 2nd Line, ITIL, Support Desk, Service Desk, Incident Management. Salary - 24k plus benefits. This leading organisation based near Kidsgrove, Staffordshire but easily commutable from Stoke-on-Trent, Alsager, Crewe etc are looking to add a Support Analyst to their busy Service Desk. You... more ▸

Vacancy description. Fabulous opportunity to join The UK’s leading legal and accounting cloud providers based in Wolverhampton.Our business truly embraces the apprenticeship model and regularly takes on Apprentices each year. In fact, some of our current Managers were once Apprentices! The role will involve: Dealing with 1st line support issues across all the companies UK based clients. Assisting... more ▸

Service Desk Analyst - 12-month FTC. Lichfield. £23,400. Our client, a leading communications expert, is looking to recruit a professional and driven. Service Desk Analyst. The. Service Desk Analyst. acts as the initial point of escalation for the Service Desk team by providing the initial response to customer issues notified to them by the team. You will work with the Service Desk... more ▸

We have an exciting opportunity for a Field Desktop Engineer to join a blue-chip organisation covering the Stoke area. All engineers will be provided with a van & expense card. ESSENTIAL SKILLS. Deskside equipment break-fix experience is required. You should be very comfortable repairing laptop, desktop and tablet devices to board level. Must be willing to cross train for printer repair work in the future... more ▸

IT Service Desk Technician - LEAD. W are currently recruiting for one of our Top Tier clients who are based in Birmingham. The position is to join a fantastic service desk team which has grown in recent years and is now looking for someone to take up the leadership mantle. Working within the IT Service Desk function the IT Service Desk Lead maintains a central point... more ▸

The Role. Are you looking for the Career of a Lifetime? There couldn't be a better time to join Willmott Dixon's IT department at our Head Office in Letchworth. We are currently going through a strategic IT transformation to move to the cloud and are rapidly adopting the latest concepts of BI and digital construction. As a part of this we are undertaking an organisational, operational and service transformation. We are therefore... more ▸

Technical Operations Specialist Lead/ IT Support Team Lead - Telford Are you technical and have a passion for delivering service excellence to the end client? Can you stay calm under pressure, lead by example and inspire others? Do you want to be proud to work for a company that respects its people and is at the forefront of technology? Do you want to learn new technologies?... more ▸

We have an exciting opportunity for a Field Printer Engineer to join a blue chip organisation in the Stoke area. All engineers will be provided with a van & expense card. ESSENTIAL SKILLS. *Ability to communicate at all levels. *Ability to remain calm under pressure and work to measured response targets. *Provide physical hands and feet support for end user desk moves, printer physical... more ▸

Web Support Analyst, Digital Support, Software Support, ServiceNow, Dynatrace, Azure, DevOps, Adobe Campaign Manager, Adobe Experience, Jira, ITIL, Digital Transformation My leading client is looking for a Digital Support Analyst to be part of a Digital transformation within a sector with true innovation and customer engagement. The opportunity is very wide ranging and although the technical landscape detailed is very broad... more ▸

Network Engineer - Routing - Switching. KEY SKILLS. *Network Engineering. *Routing. *Switching. *CCIE. *CCNP. *3-5 years' experience supporting complex Campus LAN & WAN networks based on IP cryptography. THE ROLE. My client is looking for someone to provide 3rd line support utilising suitably SQEP DV cleared UK nationals to provide on-site network engineering services across a number of systems. The candidate will perform IT Service Management... more ▸

Cloud / Infrastructure Engineer, Cloud, Windows, SQL, Vmware, Birmingham to £45K. We have an exciting opportunity to join an IT team based in a great location in Birmingham. As a Cloud Infrastructure Engineer, they are currently in the process of migrating to Microsoft Azure and Office 365 and this role will play a key part of this and the future support within the business. Typical Responsibilities. Having a key... more ▸

Company description: At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning... more ▸

A DV cleared Network Engineer is required to join this organisation based in Hereford. The Network Engineer will provide on-site network engineering services across a number of systems. The Network Engineer will p. erform IT Service Management activities for the network, including but not limited to: incident management, problem management, change management, configuration management, knowledge management and service validation and testing... more ▸

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving... more ▸