18 of 18 Incident Management Jobs in the West Midlands

incidents and problems. - Deploying new Desktop/Laptops utilising SCCM procedure/deploying mobile devices, T&A devices and printers - Desktop configuration and environment management including patching, software upgrades, anti-virus, and malware protection - Managing shared drives, user access and permissions - Working with supplier support contacts to resolve complex … the Service Desk for all related technical incidents or problems - Will Participate in the out of hours on-call Rota - Active directory/exchange management - Provide on-site support for Dairies and Depots within local region - Providing basic networking support for desktop/laptop computer systems, printers, phones, copiers … and troubleshooting basic telephony issues - Creating and maintaining user accounts throughout various IT systems including AD user accounts - Ensuring day-to-day running and management of the operational Problem management process - Creating and maintaining support documentation on SharePoint for the wider IT department - Executes the Problem Management More ❯

space and MS-SQL databases * A point of escalation for all Application related issues * Working as part of a second line support function following incident management through to incident resolution. Natural problem solving with ability to apply previous experience to new problems working towards root cause analysis … external customer and keeping them in mind when taking actions or making decisions Key Skills The post holder must have: * Understanding of ITIL process, incident management, change management and problem management including working to strict SLAs. * Ability to understand business logic, technical tools and be an … application backup, restores and the Application Disaster Recovery (DR) process Experience * Knowledge of web services, distributed systems, and web application development * Previous experience of Incident and Service Request resolution using Service Management Tools * An appreciation of Application languages and technologies including SQL, HTML, .Net, C# and IIS hosting More ❯

Join Ofwats Corporate Enablers as a Head of Security Operations & Incident Response *Office Location: Birmingham (B5 4UA) with hybrid working * About Us We are Ofwat, the Water Services Regulation Authority, a non-ministerial government department responsible for regulating the water sector in England and Wales. Our work has genuine … needed; holding water companies to account. Come and work at the source of everyday life. The Role As the Head of Security Operations and Incident Response, you will be responsible for the Security Strategy in Ofwat, our security operations, and overseeing the monitoring and response to security threats and … You Below are some of the key essential experience, skills & knowledge required for this post: Strong understanding of cyber security operations, monitoring, response, and incident management processes. Proven experience in incident management, incident investigation, and response; and up-to-date knowledge of relevant legislation. Experience More ❯

basis. Technically resolves end users Incidents and fulfils Service Requests, across all supported IT devices in accordance with agreed service levels. Utilising the Service Management tool-set (ITSM Remedy), provides accurate and timely updates to agreed standards for all allocated Incidents and Service Requests. Undertakes all relevant technical support … and maintenance tasks/activities as required by Change Management, Incident Management, Problem Management, Service Request Management, and IT projects. Where technical responsibilities dictate, liaise with other internal support teams, internal senior management and suppliers in the day to day management of Incidents … and Service Requests. And where appropriate initiates the escalation process for Major Incidents. Identifies key issues and risks, escalating promptly to line management team. Attends and actively participates in all daily stand up and team meetings. Key Technologies: End point device hardware knowledge (HP, Lenovo, Apple - laptops, iPhones, iPads More ❯

Print Service, this role is to support and maintain devices within a specified client account based at site. Utilising both remote monitoring software and incident management applications the Onsite Engineer will provide both first level and full Engineer break/fix service support (hardware and software). Acting … repairs through adjustment, cleaning or replacement of spare parts Develop and implement ongoing preventative maintenance schedules Report all activity using both Apogee and client incident management systems Liaise effectively with customer contacts and Apogee Account Management team to maximise customer satisfaction and business results Work with colleagues More ❯

analysis. The Security Operations Centre (SOC) owns the end to end process from alert to resolution and are a major part of the cyber incident management process. As such, they are both a reviewer of alerts and the resolver group, not necessarily fixing, but certainly identifying the issue. … to the administration of governance and risk. Display a committed, flexible, can do attitude towards work. Main Responsibilities Owning the technical aspect of the incident management process related to information security issues. Undertaking security related investigations. Overseeing the daily security operational processes and acting as an escalation point More ❯

of the Service Leadership Team (SLT), and helping drive a collaborative, customer-focused service culture across a 24/7 operation. Main Responsibilities System Management: Lead daily operations, maintenance, and upgrades of critical business systems, ensuring 99%+ availability and optimal performance. Incident Management: Oversee major and … standard incident processes (not hands-on) including communications, root cause analysis, corrective actions, and service restoration. Vendor Management: Manage third-party suppliers and partners to deliver against SLAs, drive system enhancements, and lead regular service reviews. SLA Implementation: Define, embed, and continuously improve SLA frameworks to ensure business … aligned performance measurement and accountability Change Management: Drive system change initiatives to maximise adoption, minimise disruption, and support a culture of continuous improvement. Project Leadership: Lead system-related projects and workstreams, including upgrades, migrations, and new implementations, ensuring delivery to time, scope, and quality. Stakeholder Management: Engage and More ❯

of the Service Leadership Team (SLT), and helping drive a collaborative, customer-focused service culture across a 24/7 operation. Main Responsibilities System Management: Lead daily operations, maintenance, and upgrades of critical business systems, ensuring 99%+ availability and optimal performance. Incident Management: Oversee major and … standard incident processes (not hands-on) including communications, root cause analysis, corrective actions, and service restoration. Vendor Management: Manage third-party suppliers and partners to deliver against SLAs, drive system enhancements, and lead regular service reviews. SLA Implementation: Define, embed, and continuously improve SLA frameworks to ensure business … aligned performance measurement and accountability Change Management: Drive system change initiatives to maximise adoption, minimise disruption, and support a culture of continuous improvement. Project Leadership: Lead system-related projects and workstreams, including upgrades, migrations, and new implementations, ensuring delivery to time, scope, and quality. Stakeholder Management: Engage and More ❯

for our 1st and 2nd Line Support functions. If you are passionate about service excellence and have a proven track record in IT operations management, we want to hear from you! About you: To be successful in this role, you will need proven experience in a related field, which … provides a solid foundation for understanding the complexities of IT services. You will need experience in Service Operations Management, demonstrating a deep understanding of the intricacies involved in delivering high-quality IT support. Your expertise with IT Service Management Toolsets will be crucial, as you will leverage these … continuous improvement. Additionally, negotiation and conflict resolution skills will empower you to address issues effectively and maintain positive working relationships. Key focus areas: Direct Management: Lead the 1st and 2nd Line Support teams, focusing on resource management, service level monitoring, and maintaining key performance indicators. Incident Management More ❯

prioritise tickets based on severity and impact on business operations. Document all support activities, including troubleshooting steps, resolution details, and relevant information in the incident management system. Assist in the implementation of IT projects, including system upgrades, software deployments, and infrastructure enhancements. Conduct root cause analysis for recurring … integrity and honesty in everything you do. Proven experience in a similar role, with a background in operations or software development. Knowledge of ticket management best practices, incident prioritisation and escalation, monitoring, and continuous improvement. Effective communication and interpersonal skills. Strong analytical and problem-solving abilities. Experience troubleshooting More ❯

factory IT support teams across the UK and Poland, ensuring smooth operations and high service standards. - Oversee and implement IT changes, service requests, and incident management, utilising ITIL principles where applicable. - Maintain and enhance network configurations, including LAN, WAN, VPN, Firewall, and WI-FI, while ensuring robust cyber … experience in managing networks, security and mitigating risks, including in operational technology (OT) environments. - Expertise in virtual environments such as VMWare and MS SQL management, including clustering. - Exceptional problem-solving skills, with the ability to work under pressure and manage complex projects. - Excellent communication and organisational skills, with experience More ❯

factory IT support teams across the UK and Poland, ensuring smooth operations and high service standards. - Oversee and implement IT changes, service requests, and incident management, utilising ITIL principles where applicable. - Maintain and enhance network configurations, including LAN, WAN, VPN, Firewall, and WI-FI, while ensuring robust cyber … experience in managing networks, security and mitigating risks, including in operational technology (OT) environments. - Expertise in virtual environments such as VMWare and MS SQL management, including clustering. - Exceptional problem-solving skills, with the ability to work under pressure and manage complex projects. - Excellent communication and organisational skills, with experience More ❯

and supports the Trust's ambitious business goals. Key Tasks and Responsibilities · Lead the delivery of the in-school STEM programmes through effective project management and resource allocation · Effectively utilise the CRM and project management software to enable oversight of the programme, providing programme wide performance data to … Health and Safety Responsibilities · To ensure the Schools programme is compliant in relation to health and safety. This includes ensuring appropriate insurance, risk and incident management is in place for all events. · Be aware of and ensure strict compliance with the Trust’s Health and Safety policies and … o Inspirational Innovative What we’re looking for: Skills and experience that will help you succeed in this role: · Significant experience in a programme management role · Excellent leadership skills, with proven experience in managing teams of people · Excellent organisational skills, with the ability to manage multiple, complex workstreams · Ability More ❯

engineering team, you'll help ensure the smooth running, security, and advancement of the network landscape. You will: Support day-to-day operations and incident management across a hybrid cloud network Deliver technical input into IT and business change projects Troubleshoot and resolve complex network and firewall issues … Awareness of ITIL practices Certifications such as CCNA, CCNP, or AZ-700 are advantageous but not essential Why Apply: Work in a stable, low-incident environment with a clear roadmap for improvement Hybrid working (1–2 days on-site) with flexible arrangements Gain exposure to modern technologies and automation More ❯

Site Reliability Engineer (SRE) with experience in maintaining scalable and reliable infrastructure? We're looking for a proactive leader with a passion for automation, incident management, and system optimization. Key Skills Required: 5+ years of SRE or similar experience Expertise in Cloud Platforms (SIEM technologies preferred) Proficiency in … and collaboration skills Responsibilities: Design, implement, and manage scalable infrastructure Monitor and enhance system performance Automate repetitive tasks for efficiency Develop monitoring, alerting, and incident response systems Perform root cause analysis and preventative maintenance Ensure SIEM data sources remain healthy and troubleshoot logging issues More ❯

Policies, Processes, and Procedures. Collaborate with internal and external security stakeholders and operational teams to optimize security performance and meet KPIs. Coordinate responses to incident reports related to stock anomalies and losses. Implement preventative measures based on security intelligence to mitigate stock loss. WHAT DO WE NEED FROM YOU … Basic knowledge of security concepts and internal tools such as Logics and Incident Management is preferred but not essential. Experience in conducting security investigations from start to finish. Proven experience in data-driven loss prevention investigations. Stakeholder management skills are essential for this role. WHY CHOOSE US … more about our approach to Diversity, Equity, Inclusion & Belonging: BE AN ESSENTIAL PART OF EVERYDAY LIFE DHL is a global leader in Supply Chain management, keeping the world moving. Our teams work across industries like retail, automotive, and healthcare to deliver for our customers. More ❯

Network experience CCNA and a good understanding of Cisco Experience with Low balancing and firewalls. Ansible knowledge and experience. Automation experience. Day to day incident management- ITIL What’s in it for you? Over time pay opportunities to earn more money. Huge opportunities within Automation, have the opportunity More ❯

with internal and external security stakeholders and operational teams to optimize security performance and meet Key Performance Indicators (KPIs) that deliver customer value. Coordinate incident report responses related to stock anomalies and losses. Gather security intelligence and implement preventative measures to mitigate stock loss. WHAT DO WE NEED FROM … YOU? Basic knowledge and understanding of security concepts and internal tools and processes (such as Logics and Incident Management) is preferred but not essential. Experience in conducting security investigations from inception to successful conclusion. Proven experience in data-driven loss prevention investigations. Experience of stakeholder mamagment is key … about our global approach to Diversity, Equity, Inclusion & Belonging: BE AN ESSENTIAL PART OF EVERYDAY LIFE DHL is the global leader in Supply Chain management and we keep the world moving. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive More ❯