26 to 50 of 56 Knowledge Management Jobs in the UK

best technology, manage assets and refresh systems. With 24/7 national operations, we keep things running smoothly, while operating comprehensive network or service management repair and maintenance to keep everything running operationally. Want to come and be a part of it? Were hiring a Performance Manager to join … delivering excellent service to a wide range of customers, and well rely on you to take ownership of cases and tickets within our Service Management platform, making sure everything is handled promptly and professionally. Youll manage your own team and, through matrix management, collaborate with and positively influence ...

strategy with PETO leadership, redesigning ITIL processes, ticket flows and the operating model to build a best‐in‐class function. Re‐engineer Jira Service Management workflows, queues, automations, and implement a unified Service Catalogue mapping services to owners, SLAs/SLOs, request types, runbooks and escalation paths. Establish strong … priority/severity definitions, escalation criteria and evidence standards to increase L2 first‐time resolution and protect L3 capacity. Build and run the Problem Management function, driving RCA and preventative actions that reduce recurrence and improve system resilience. Shift Technical Operations toward proactive protections (SLOs, error budgets, early‐warning ...

Sigma methodologies Optimise workflows and introduce automation to improve efficiency Lead and develop high-performing facilitation and admin teams Tools & Environment ServiceNow (service management) MS365 (SharePoint, Teams, Excel) Power BI (dashboards & reporting) Jira/Confluence (workflow & knowledge management) Structured governance frameworks and automation tooling Experience Required Service … delivery leadership within defence, engineering, or regulated environments Strong governance, reporting and RAID management experience Proven stakeholder engagement across complex programmes Continuous improvement/operational excellence focus Experience working in secure, structured delivery environments Benefits Competitive salary + performance bonus Private healthcare + enhanced pension Flexible working arrangements (hybrid ...

managing escalations, and driving consistent, high-quality service delivery. Alongside client ownership, you will lead and develop a Support team, providing clear direction, performance management, coaching, and capability development. A strong technical understanding is essential to build credibility with engineering teams and bridge the gap between delivery and client … outcomes. You will also analyse service metrics to identify trends, risks, and improvement opportunities, while championing process optimisation, knowledge management, and operational efficiency. Skills & Requirements: Proven experience in service delivery or service operations leadership Strong background in people management and team development Confident client-facing communicator with ...

Star SDI-accredited, customer-led environment. This is a senior leadership role with full accountability for service delivery, people leadership, major incident management and continuous improvement What You'll Do Lead and manage the 24/7 European IT Service Desk operation Build, mentor and develop a team … Team Leads and Analysts Own Major Incident Management, acting as senior escalation point Drive service excellence through strong ITSM processes and governance Define and deliver the Service Desk strategy, KPIs and service reporting Strengthen stakeholder relationships across IT and the wider business Lead service improvement initiatives, automation and knowledge ...

technology business operating within a specialist professional services sector. They provide a SaaS platform used by organisations globally to improve business development, marketing, and knowledge management processes. The company has recently launched an advanced AI-driven product focused on automating complex, manual workflows and enabling users to generate … reliability Model Performance & Governance Enhance model accuracy and robustness Address data quality, bias, and interpretability considerations Ensure compliance with security and privacy standards Documentation & Knowledge Sharing Maintain clear documentation and internal best practices Support continuous improvement and onboarding Skills & Experience 7+ years in AI/ML engineering, including production ...

shape our ServiceNow strategy and offerings Partner with ServiceNow leadership and ecosystem partners to strengthen collaboration 🔹 What We’re Looking For ✅ ServiceNow Expertise Strong knowledge of the ServiceNow platform, including: ITSM, ITOM, CSM Experience with HRSD applications is essential Employee Service Centre Case & Knowledge Management Performance Analytics … Business & Industry Knowledge Understanding of employee experience and HR processes Experience in customer experience (CX) transformation ✅ Technical & Solution Skills Integration, data migration, and platform customisation Workflow automation and scripting Ability to translate business requirements into scalable solutions ✅ Consulting & Sales Capability Experience supporting or leading pre-sales, demos, and proposals ...

Star SDI-accredited, customer-led environment . This is a senior leadership role with full accountability for service delivery, people leadership, major incident management and continuous improvement What You'll Do Lead and manage the 24/7 European IT Service Desk operation Build, mentor and develop a team … Team Leads and Analysts Own Major Incident Management , acting as senior escalation point Drive service excellence through strong ITSM processes and governance Define and deliver the Service Desk strategy , KPIs and service reporting Strengthen stakeholder relationships across IT and the wider business Lead service improvement initiatives, automation and knowledge ...

internal teams and 3rd party vendors as appropriate as part of the supply/delivery/support chain Handle escalated service desk tickets, incident management and service requests as appropriate Contribute to and resolve escalated customer, supplier, and vendor issues Develop and demonstrate an understanding of customer and business … needs Participate and assist in driving the knowledge management process Participate in IT-related projects Assist with the creation, distribution, and analysis of operational, business and financial reporting Contribute to the production of IT support documentation as part of the knowledge base Training Why choose our Azure ...

internal teams and 3 party vendors as appropriate as part of the supply/delivery/support chain Handle escalated Service Desk tickets, incident management and service requests as appropriate Contribute to and resolve escalated customer, supplier, and vendor issues Develop and demonstrate an understanding of customer and business … needs Participate and assist in driving the knowledge management process Participate in IT related projects Assist with the creation, distribution, and analysis of operational, business and financial reporting Contribute to the production of IT support documentation as part of knowledge base Desirable skills: Good communication skills Excellent ...

work across functional business pillars, contributing your ideas, experiences, diverse thinking, and a strong mindset. Are you ready? The Team Our Supply Chain Management Team supports the world’s most recognizable brands to design and implement a future-ready operating model for supply chains that balance between Cost, Speed … request for information to the proposal submission and presentation Participate actively to the development of the practice, including service offerings development support, training, and knowledge management Develop Methodologies & Collateral to support the promotion of methods and tools, through presentations, specimen RFI/RFP content, methodologies, toolkits and deliverables ...

issues, guiding customers through application challenges and supporting pre - sales and post - sales activities. This position ensures customers receive accurate, timely, and effective technical knowledge and problem - solving support. About You You are a technically minded, customer - focused professional who enjoys helping others understand and use complex equipment … comfortable supporting both external customers and internal teams, and you thrive in an environment where accuracy, responsiveness, and collaboration are essential. You enjoy building knowledge resources, contributing to continuous improvement, and serving as a trusted technical expert across the organisation. Key Responsibilities: Technical Issue Resolution Respond to customer inquiries ...

Collaborate with commercial teams to support demonstrations and technical discussions. Assist with onboarding new customers and provide ongoing technical support throughout the customer lifecycle. Knowledge Management & Continuous Improvement. Accurately document technical issues, resolutions, and processes. Maintain and contribute to internal knowledge bases and customer-facing resources. Identify ...

Collaborate with commercial teams to support demonstrations and technical discussions. Assist with onboarding new customers and provide ongoing technical support throughout the customer lifecycle. Knowledge Management & Continuous Improvement. Accurately document technical issues, resolutions, and processes. Maintain and contribute to internal knowledge bases and customer-facing resources. Identify ...

combines strong execution with process design skills, and knows when to optimise existing operating models versus creating new ones from scratch. Responsibilities Process & Workflow Management Execute and optimise end‐to‐end product workflows from ideation through launch, identifying opportunities to improve efficiency using AI‐enabled tools. Design and implement … emerge. Maintain and evolve cross‐functional communication frameworks across Product, Engineering, Sales, and Customer Success teams. Own and continuously improve product documentation standards and knowledge‐management systems, leveraging AI to enhance accuracy and accessibility. Data Management & Reporting Build and maintain dashboards covering finance agreements, cost tracking ...

times in a row, the work environment attracts a seasoned professional who wants to be part of the best of breed. The Enterprise Service Management team is collaborating with business functions across the firm to leverage best practice, shared services and technology platforms. We are implementing ServiceNow … unified portal, virtual agent and mobile experience across all business functions. This role works in close collaboration with Global HR and our HR Application Management to digitise service delivery on CCNow, including employee self-service, AI-assisted query handling through NowAssist, and structured case management. Alongside the initial ...

Engineer – RAG & Knowledge Systems Onsite (London, UK) | Hybrid Option Available Experience: 3+ years AI | Generative AI | Knowledge Systems About the Role We’re looking for an LLM Engineer to design and implement retrieval-augmented generation (RAG) systems powering next-generation AI applications. You’ll work on intelligent systems … that combine large language models, retrieval pipelines, and enterprise knowledge sources to create AI copilots, assistants, and advanced search experiences used in real-world environments. This role is ideal for engineers who enjoy working on the cutting edge of: generative AI semantic search retrieval systems and production-grade ...

HRSD capabilities, integrations (Workday, Oracle, SuccessFactors), and best practices for HR service delivery. Managing the configuration and deployment of ServiceNow HRSD modules (e.g., Case & Knowledge Management, Lifecycle Events, Employee Centre), ensuring quality and timely delivery. Integrating automation and AI‐driven capabilities within ServiceNow to improve HR efficiency … processes and experience in HR Service Delivery transformation, focusing on automation and employee experience. Familiarity with ServiceNow HRSD maturity assessments and roadmap development. Knowledge of AI and automation capabilities within ServiceNow and strategies for adoption. Experience in enterprise architecture and integration across HR and IT ecosystems. Ability to translate ...

Success will come from being highly detail-oriented, comfortable with context-switching, proactive and someone who takes ownership. Key responsibilities 1. Content Operations & Platform Management (30%) Own day-to-day content management on Contentful, including uploading, editing, formatting, and publishing content with accuracy and consistency Manage and respond … typos, formatting issues, tone and template adherence Troubleshoot content and platform issues, escalating where needed Maintain clean file structures, process documentation and internal knowledge management 2. Translation & Localisation Workflow (20%) Support and eventually own the end-to-end translation process, coordinating between internal stakeholders, external agencies ...

4. Identify and deliver new digital capabilities Work with product and business leaders to define new mobile capabilities (e.g., supply chain, quoting, workflow optimisation, knowledge management) to enhance safety, compliance, customer experience and productivity. 5. Establish engineering excellence across teams Champion high engineering standards: clean architecture, CI/… mobile platform, Significant experience as a senior/principal software engineer in complex digital platforms. Experience working across multiple teams and influencing without line management Define mobile platform architecture/guardrails; drive engineering excellence (CI/CD, observability, testing); ensure performance, reliability and offline capability Deep expertise in modern ...

ITSM space and Atlassian ecosystem that support enterprise-grade IT operations Background in IT operations roles, including request, asset, incident, problem, change, and knowledge management Experience identifying, testing, deploying, and/or integrating best-in-breed ITSM tooling that satisfies customer requirements and improves the end-user experience ...

workflows Identify and deliver new digital capabilities: Work with product and business leaders to define new capabilities (such as supply chain, quoting, workflow optimisation, knowledge management) to enhance safety, compliance, customer experience, and productivity Establish engineering excellence across teams: Champion high engineering standards including clean architecture, CI/… Microsoft and Datadog) through hackathons, roadmap discussions and innovation sessions to explore performance, monitoring and platform optimisation opportunities. Leadership: Leadership Model (no direct line management): Lead through influence and expertise across squads, shaping backlog, standards and adoption; coach analysts/engineers; role model product led, iterative delivery and high ...

large digital transformation. Key Responsibilities & Skills: Define and implement a scalable, resilient Field Platform architecture, driving unification and reducing technical debt. Strong knowledge of Dynamics Field Service, .NET, and the broader Microsoft ecosystem to modernise and optimise the platform. Partner with cross-functional teams to deliver new capabilities, such … workflow optimisation, knowledge management, and quoting tools for field operations. Champion clean architecture, CI/CD automation, observability, security-by-design principles, and performance tuning. Enhance offline capabilities for challenging field conditions with caching, failover mechanisms, and robust fail-safes. Leverage AI, telemetry, and synthetic monitoring to improve ...

channels so they resonate with customers and drive demand. You are a smart, creative marketer whose strong blend of strategic marketing expertise and technical knowledge enables you to be the voice and face of our offerings. You are a proactive, influential, strategic leader who drives cross‐functional efforts … videos, blogs, etc. Sales Enablement – support selling efforts with the latest tools, messaging, and assets that resonate with buyers and accelerate deal cycles Program Management – juggle multiple projects, meet deadlines, deliver results; understand data and analytics to inform decisions Selling – your ideas and strategy Utilize AI‐enabled tools (e.g. ...

channels so they resonate with customers and drive demand. You are a smart, creative marketer whose strong blend of strategic marketing expertise and technical knowledge enables you to be the voice and face of our offerings. You are a proactive, influential, strategic leader who drives cross-functional efforts … videos, blogs, etc. Sales Enablement – support selling efforts with the latest tools, messaging, and assets that resonate with buyers and accelerate deal cycles Program Management – juggle multiple projects, meet deadlines, deliver results; understand data and analytics to inform decisions Selling – your ideas and strategy Utilize AI-enabled tools (e.g. ...