1 to 25 of 29 Knowledge Management Jobs in the South East

Job Title: Knowledge Manager Salary: £65,000 - £70,000 Contract: Permanent Working arrangement: Predominantly home working KM strategy - Supporting the organisation and regulatory decision-making teams (Regulatory Enforcement (including Contact and Assessment, Investigations and Enforcement, and the Independent Decision-Making Body Panel teams), Regulatory Standards (Authorisations, Supervision, Professional Standards … overseeing the continuous development/maintenance of the organisation’s KM strategy and ensuring that this is developed in alignment with the organisations strategy. Knowledge sharing – Developing, promoting and fostering a knowledge sharing and continuous learning culture within the Core Teams and the wider organisation to promote cross … team collaboration, communication, coordination and continuous improvement to enhance decision-making processes. Knowledge creation - Creating, updating or facilitating the creation and update of KM policy (including creating or contributing to guidance on document retention and KM system governance), and working with the Decision-Making Policy and Guidance Manager to More ❯

within the IT team, overseeing the helpdesk function that is the entry point for all issues, problems and requests. You will own major incident management, problem management, and change management processes. You will be the driving force behind continual service improvement, ensuring all services are underpinned by … robust ITIL practices and aligned to our strategic and operational goals. Key Responsibilities: Leadership and Team Management Lead and develop the IT Helpdesk team across all tiers (L1, L2, L3) ensuring seamless end-to-end support of the highest quality. Build a team to support the Institute's long … and customer expectations with a white-glove approach. Champion service excellence and user satisfaction through proactive engagement and feedback mechanisms. Incident, Problem and Change Management Act as the owner for Major Incident Management, ensuring timely resolution and effective communication during incidents. Lead root cause analysis and Problem Management More ❯

The position encompasses the leadership, operational excellence and transformation of our support teams across all support service offerings. Additional areas of focus include partner management and forging deep, collaborative relationships with field and sales leadership, strong engineering engagement as well as delivering a unified customer experience with peers in … efforts and projects. This position is responsible for driving support KPIs, operational health, process improvement, adoption and implementation, and more. Key areas of process management oversight include: case management, knowledge management, measuring and reporting customer health and satisfaction, data quality and integrity, product feedback loop, compliance … development teams with demonstrable outcomes that influence product quality, serviceability and supportability. Forging strong relationships with Sales and Pre-sales organisations. Unified customer health management experience with Professional Services and Customer Success organisations. Participate in the development and execution of transformational projects. Ten (10) + years’ management experience More ❯

risks, and building bridges between technical teams and business goals. What You'll Be Doing You'll lead and evolve the Change and Problem Management processes, making sure changes are seamless and problems are addressed at the root. You'll also be key to operational readiness, aligning service offerings … and supporting successful transitions in a fast-paced digital environment. Whether it's guiding stakeholders through risk assessments, managing the CAB process, or driving knowledge management in ServiceNow, you'll play a central role in how we deliver change across a diverse global IT landscape. Your Core Responsibilities … Lead end-to-end Change and Problem Management aligned to ITIL best practices Facilitate change impact assessments, risk analysis, and readiness reviews for IT and business teams Chair Change Advisory Board (CAB) meetings, ensuring governance, compliance, and quality Own the Problem Management lifecycle - coordinate resolution, ensure root cause More ❯

risks, and building bridges between technical teams and business goals. What You'll Be Doing You'll lead and evolve the Change and Problem Management processes, making sure changes are seamless and problems are addressed at the root. You'll also be key to operational readiness, aligning service offerings … and supporting successful transitions in a fast-paced digital environment. Whether it's guiding stakeholders through risk assessments, managing the CAB process, or driving knowledge management in ServiceNow, you'll play a central role in how we deliver change across a diverse global IT landscape. Your Core Responsibilities … Lead end-to-end Change and Problem Management aligned to ITIL best practices Facilitate change impact assessments, risk analysis, and readiness reviews for IT and business teams Chair Change Advisory Board (CAB) meetings, ensuring governance, compliance, and quality Own the Problem Management lifecycle - coordinate resolution, ensure root cause More ❯

ll collaborate with a team of six application managers, designing, implementing, and maintaining the landscape. Your expertise will focus on the ServiceNow Customer Service Management application; including case management, advanced work assignment, virtual agent, chatbots, knowledge management, SLA & entitlements, CSM/FSM workspace, customer service portal … responsible for delivering customer integrations as well as supporting internal business integrations. Other applications on the platform where experience is preferred are Field Service Management (FSM), IT Service Management (ITSM) and Strategic Portfolio Management (SPM). You will work closely with key users to identify, specify, and … understanding of customer service business processes Skilled in requirements analysis, functional and technical design, testing, and agile methodologies Strong analytical and problem-solving abilities Knowledge of ITIL (preferred) Technical Proven expertise as a ServiceNow Application Manager or Consultant Advanced knowledge of workflows, UI policies, business rules, flow designer More ❯

reporting. Your new role To be successful in this role you will have substantial experience of iTrent, ServiceNow operating models, and a good working knowledge of reporting tools (such as Business Objects and Power BI). You will also have the ability to scope and develop reports needed by … the business. You will have solid experience of project management principles and practices coupled with advanced knowledge of MS Office products, particularly Excel. I am looking for an excellent communicator at all levels with the ability to positively influence and build effective relationships. You will have an eye … PowerPoint would be advantageous. Key responsibilities Work closely with stakeholders to understand business needs and translate them into solutions Configure and customise HR case management, employee workflows, and service portals Provide expertise in HR case management best practices Provide guidance and training to internal teams on ServiceNow HR More ❯

hands-on experience with Salesforce Service Cloud, including configuration, customization, and integration with other systems. Proven ability to design and implement solutions for case management, knowledge management, and omni-channel support. Experience in companies going through digital transformation 👉 What's in it for you? This company offers More ❯

We are looking for a candidate to start in this role early to mid June. Requirements: Experience: 5+ years in a similar role, strong knowledge of ITIL framework and best practices, proficient in service desk software and ITSM tooling, Microsoft 365, Microsoft Intune, PC setup and configuration, understanding of … adequately trained in their roles and encourage cross-training. ITIL Best Practices: Implement ITIL best practices to optimize service delivery to the group. Incident Management: Own incident and problem management, seeing issues through to resolution. Reporting and Analysis: Provide detailed reporting on incidents, BAU requests, and ensure ticket … development. Collaboration: Collaborate with the wider IT team to ensure service owners are kept informed and escalations are dealt with in a timely fashion. Knowledge Management: Develop and maintain knowledge bases to capture repeatable tasks. Capacity Planning: Own the JML (Joiners/Movers/Leavers) process and More ❯

maintains change control. Reports progress and RAID status weekly. Establishes quality standards and plans risk mitigation. Applies a cloud-first approach to delivery. People Management and Development: Continuously develops technical and soft skills. Shares knowledge, mentors team members, and supports onboarding and development. Utilisation and Revenue: Drives revenue … with wider NTT and partner ecosystem. Minimises FOC days. Project Methodology and Organisation: Defines project delivery approach and plans resources, costs, and timelines. Contract Management: Understands complex contracts, monitors costs/benefits, and manages change requests. PM Tools (NTT DATA): Proficient in NTT DATA project tools and Cloud ALM. … Technical & Business Management Integration: Contributes to technical discussions, supports decision-making with process understanding. Communication and Behaviour: Drives outcomes through leadership, moderates conflicts, and manages change confidently. Task and Time Management: Manages multiple sub-projects, sets milestones, and tracks delivery. Problem Solving: Makes sound decisions, escalates issues promptly More ❯

delivery to the standards and procedures agreed with Computacenters customers, including problem investigation, support documentation and technical coaching. What youll do Incident/Request Management 80% Manage incidents routed from First Level analysts and resolve within the limits of knowledge and contract. Maintain technical knowledge and expertise … associated with applications specific to individual customers. Progress/close incidents to a satisfactory conclusion on the incident management system. Liaise with the team and other Service Analysts/customer on open incidents ensuring no incidents is left unattended beyond SLA. Escalate potential service issues initially with Team Leader. … Liaise with Team Leader on specific projects where requested. Knowledge Management 20% To review and update technical support documents and procedures considering personal experience and information received. Share knowledge with colleagues and customers through direct communication and knowledge sharing tools. Proactively research problems and solutions and More ❯

functional and performance metrics. • Execution, development and planning of System tests and Contribute to the evolution of product quality for ESMA products. • Support Test Management tools and continuous integration methodologies; • Compilation of regular Test execution summary report with metrics. Job Requirements - including work experience and education • Batchelor/Master … GUI) testing • Experience in planning, estimating and development of system tests. • Experience of Devops, Jenkins, Docker containers and automation test frameworks. • Experience of test management software. • Defect Tracking and Knowledge Management software (Atlassian JIRA and Confluence preferred) • Knowledge of testing Methodologies • Knowledge of operation of … Analysers, VNAs, power meters etc • Proven experience in program language in an automation test environment (C/C++/Python etc.) • Excellent Interpersonal skills. • Knowledge on RF fundamentals and communications theory. • Independent, self-motivated, team player and multitasking capabilities. • Ability to work in a fast-paced and changing environment. More ❯

to apply for DV clearance. Let us introduce the role AWE is currently recruiting for an Information Exploitation & Capability Specialist for the Information, Configuration & Knowledge Management group. We are looking for an information specialist who understands strategic organising, securing and leveraging information to drive decision making, efficiency and … passion for professional growth, identifying skills gaps and recommending training or upskilling opportunities Cultural Change - Be a advocate for fostering a culture that values knowledge sharing, collaboration and continuous learning Identify and implement improvements - Guide stakeholders in best practices to ensure information is accessible, can be leveraged effectively, and … business needs. Who are we looking for? We do need you to have the following: Prior experience of working within L&D Strong stakeholder management skills Knowledge of different training methods including technology-based learning Strong knowledge of Office 365 Applications You'll need to have the More ❯

to apply for DV clearance. Let us introduce the role AWE is currently recruiting for an Information Exploitation & Capability Specialist for the Information, Configuration & Knowledge Management group. We are looking for an information specialist who understands strategic organising, securing and leveraging information to drive decision making, efficiency and … passion for professional growth, identifying skills gaps and recommending training or upskilling opportunities Cultural Change - Be a advocate for fostering a culture that values knowledge sharing, collaboration and continuous learning Identify and implement improvements - Guide stakeholders in best practices to ensure information is accessible, can be leveraged effectively, and … business needs. Who are we looking for? We do need you to have the following: Prior experience of working within L&D Strong stakeholder management skills Knowledge of different training methods including technology-based learning Strong knowledge of Office 365 Applications You'll need to have the More ❯

to apply for DV clearance. Let us introduce the role AWE is currently recruiting for an Information Exploitation & Capability Specialist for the Information, Configuration & Knowledge Management group. We are looking for an information specialist who understands strategic organising, securing and leveraging information to drive decision making, efficiency and … passion for professional growth, identifying skills gaps and recommending training or upskilling opportunities Cultural Change - Be a advocate for fostering a culture that values knowledge sharing, collaboration and continuous learning Identify and implement improvements - Guide stakeholders in best practices to ensure information is accessible, can be leveraged effectively, and … business needs. Who are we looking for? We do need you to have the following: Prior experience of working within L&D Strong stakeholder management skills Knowledge of different training methods including technology-based learning Strong knowledge of Office 365 Applications You'll need to have the More ❯

your role will be to develop and implement a sales strategy that accelerates revenue growth within the legal sector. There main workstreams include Document Management Systems (DMS), Knowledge Management and Information Governance. Utilising a consultative and solution-based sales approach, you will leverage C-level relationships to … demonstrate the company’s expertise in Document Management Solutions, IT Strategy, and Knowledge Management. This is an exciting opportunity to build a new territory from the ground up and play a pivotal role in shaping the company’s business. Key Responsibilities: Develop and execute a strategic sales plan … relationships, managing the sales cycle from lead generation to deal closure Consistently exceed sales targets while maintaining a strong focus on client retention, account management, and upselling opportunities Establish and nurture relationships with key decision-makers in the legal industry Collaborate with internal teams to ensure seamless delivery of More ❯

work collaboratively with customers, analysts, developers, and implementation team members to deliver world class SAS service. You will leverage your deep technical skillset and knowledge to provide technical leadership, guidance, and support for customer engagements through implementation and configuration to production release into operations. You will partner with a … You will build the foundation for ongoing reliability by defining key performance metrics aligned to the customer's success criteria. Through documentation, automation, and knowledge management, you will enable global teams to respond quickly and efficiently to operational incidents. You will support the team with training, expertise, mentoring … complexity, increased urgency, or the potential for reduced effort or cost. Ensure SAS Cloud standards and best practices are adhered to and validated. Provide knowledge transfer for larger team related to their customer engagements and/or key technology areas. Deliver excellent customer service using a customer first and More ❯

Modis, with over 50,000 engineers and digital specialists across 30 countries in North America, EMEA, and APAC. Our teams bring extensive cross-sector knowledge in critical technology areas such as mobility, software services, robotics, simulations, cybersecurity, AI, and data analytics, enabling clients to tackle complex challenges in today … initiative to build an efficient and specialized support function offering the following benefits: A highly skilled team with subject matter expertise in trading risk management Reduction of support coverage gaps by optimizing resources and processes Improved platform stability through consistent incident and problem management routines Rapid access to … identify and resolve problem hotspots Contribute to tool development and efficiency improvement initiatives Manage incidents and problems in accordance with established processes Oversee event management activities including monitoring and alert lifecycle management Define and drive improvements in monitoring tools and technical processes Support capacity, performance, and resiliency management More ❯

product expansion, and data-driven culture. You will be highly organised and comfortable building relationships and working with all levels of the firm. Stakeholder management and communication will be vital to the success of the role. This position requires a self-driven, high-energy, professional who’s passionate about … Assist in ongoing reconciliation processes, flagging and resolving mismatches between financial systems. Provide quality assurance support across finance and commercial data sets. Process Documentation & Knowledge Management; Document reporting structures, dashboard dependencies, and data flows to ensure operational resilience and scalability. Share knowledge across teams and contribute to More ❯

system integrity and data quality to uphold confidentiality, integrity, and availability. Drive Change Control and System Integrity: Develop and enforce robust testing and release management processes while maintaining comprehensive documentation of support, system administration, and change control procedures to protect business continuity. Coordinate Projects and Third-Party Engagements: Serve … by supporting project implementations and coordinating with third-party suppliers to resolve issues and enhance system functionality. Proactive Performance Monitoring and Maintenance: Utilise advanced management tools to monitor performance metrics and perform essential maintenance tasks, ensuring optimal application performance. Foster Continuous Learning and Knowledge Management: Keep up … related software, and underlying infrastructure, and support training initiatives to build user competency. Collaborate for Continuous Process Improvement: Work closely with operational and Information Management teams to define reporting requirements accurately and implement enhancements that drive improved service delivery. What you'll need to succeed To be the successful More ❯

provision of hands-on technical leadership for the Service Desk. The Senior IT Engineer will ensure the provision of deep technical escalation capability, monitoring, knowledge management, documentation, and technical project delivery. You will also be the network expert for the Service Desk team, offering an escalation point for … the capacity to work on multiple competing requests. Relevant certifications i.e. Microsoft Associate and Expert level MS365/Azure/Security, CCNA. Good people management skills, with experience providing hands-on technical team leadership. Technical Skills Experience with Microsoft 365 (i.e. Entra ID, Exchange Online, SharePoint Online, OneDrive for … Business, Intune). Experience with cloud platforms (i.e. Microsoft Azure IaaS and PaaS). Knowledge of Microsoft security and information protection suites (e.g. Defender and Purview). Through understanding of security principles and their application. Strong understanding of Windows Server Operating Systems and Hypervisors. A strong understanding of networking More ❯

lead, manage multiple workstreams ensuring fulfillment of project objective on-time and on-budget; •⁠ ⁠Partner with the Senior Leadership team and assist in project management responsibility i.e., Project planning, staffing management, people growth, etc.; •⁠ ⁠Build relationships with client stakeholders and lead presentations related to project deliverables, brainstorming, discussions … status updates, etc. ; •⁠ ⁠Manage and collaborate with an extended global team of diverse skill sets (knowledge management, data technologists, business operations, etc.); •⁠ ⁠Mentor/coach junior members in the team, inside and outside projects •⁠ ⁠Help build long-term Data Strategy assets and offerings; •⁠ ⁠Serve as Subject Matter Expert … and quantitative coursework; •⁠ ⁠4-6 years of relevant job experience; prior experience working with consultancy firms, life science companies, or healthcare data providers preferred; •⁠ ⁠Knowledge of healthcare data and experience of its practical applications (e.g. patient-level EMR, claims, omics, data and experience with RWD/RWE projects or More ❯

unit tests in Java, working with API specs and automation Identifying opportunities for adopting new technologies Working with a team of engineers that delivers knowledge management solutions to businesses worldwide Minimum Qualifications: Preferably a BS or MS degree in computer science, computer engineering, or other technical discipline Proven … technical, functional, leadership and business core competencies, including: Agile Practices Porting/Software Configuration Programming Languages and Frameworks Business Analysis Analytical Thinking Business Product Knowledge We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical More ❯

track record of addressing the challenges of business growth, along with valuable experience and insights to help support their evolving journey. You have deep knowledge of both Microsoft and Cisco technologies but remain vendor-agnostic. Experience with solution resellers or managed service providers (not telcos) is essential. In an … expertise with a strong reputation and experience in this field. Demonstrated ability to manage and grow a technically proficient pre-sales team. In-depth knowledge of the IT landscape, focusing on enterprise IT solutions and services, particularly Cisco and Microsoft technologies, while remaining vendor-neutral. Significant experience in pre … sales activities, including scoping requirements, estimation, and go-to-market strategies. Proficiency in presenting to both internal and external audiences, including C-suite and management-level stakeholders. Expertise in designing resource, services, and managed service-led opportunities. Soft Skills: Effective leadership and mentoring abilities for team development. Strong inter More ❯

education. You will also lead the development of AI-powered sales enablement tools and self-service customer portals that streamline access to documentation and knowledge across the legal tech ecosystem. You will work closely with customers, internal teams, and the wider legal tech market to surface insights from customer … enablement platforms that support sales productivity, accelerate onboarding, and improve win rates. Collaborate with revenue teams to ensure alignment of training and messaging.. Customer Knowledge Portals & Self-Service Develop AI-enhanced customer portals for product documentation and knowledge management in collaboration with engineering and CX teams. Implement … making and iterative improvement. Bonus Qualifications Experience in legal tech or adjacent domains (e.g., legal research, CLM, eDiscovery, legal ops). Background in product management, technical marketing, or strategy consulting. About Morae: Morae is a dynamic, high-growth organization that provides an integrated suite of solutions to corporate law More ❯