22 of 22 Knowledge Management Jobs in the South East

Practice Operations Lead, Legal Knowledge Management & AI Function: Law Firm Advisory Role Summary The Practice Operations Lead sits within the Law Firm Advisory function and is accountable for the operational performance of the Legal Knowledge Management & AI practice, while remaining an active hands-on contributor … client engagements. The role is split roughly 50:50 between practice operations (pipeline management, estimating and contracting, practice development) and direct project delivery. This balance is intentional: the successful candidate needs enough current delivery experience in data/AI/KM engagements to estimate and scope credibly, and enough ...

Manager, Knowledge & Research Services London | Hybrid Working A leading international law firm is seeking an experienced Manager of Knowledge & Research Services to lead its London-based research function and provide strategic support across its European offices. This is a high-profile role combining legal and business research expertise … competitive intelligence leadership, stakeholder management, and the adoption of cutting-edge AI research technologies. The successful candidate will work closely with senior lawyers, business development teams, and global knowledge professionals to deliver high-value insight that supports client growth, market positioning, and firm strategy. The Role As Manager ...

proactive leader with a passion for technology and delivering exceptional support, we’d love to hear from you! Key Responsibilities Leadership and Team Management: Lead and mentor the Global Site Support team, fostering a collaborative and high-performance culture Develop team capabilities through training, coaching, and performance feedback … deliver a cost effective and seamless global on-site support service, ensuring compliance with Aurora’s SLAs and quality standards Device and Endpoint Management: Oversee the full lifecycle management of end-user devices, including procurement, configuration, patching, security compliance, and decommissioning Own and manage the end-user tech ...

Engineer to join a major organisation undergoing significant IT and Operational Technology (OT) transformation. This role is ideal for an experienced support engineer with knowledge of telemetry, SCADA, Operational Technology, application support, databases and IT Service Management. You will support business-critical OT and telemetry systems, provide 2nd line … resource estimates Maintain high standards of application and operational support Skills and Experience Experience supporting telemetry, SCADA, OT or control systems Application support, incident management and problem resolution experience Database configuration, database administration or SQL knowledge Knowledge of IT networks, telecommunications or hardware support Understanding ...

with verification rigor. LLM Integration: Shape LLM integration strategy, architect multi‐provider gateway patterns, drive enterprise LLM governance, and lead LLM integration expertise. DOCUMENTATION Knowledge Strategy: Enable broad knowledge sharing and achieve documentation excellence. Developer Experience: Create innovative approaches to internal platforms, build high‐adoption self‐service capabilities … influence industry practices. Knowledge Management: Build knowledge‐sharing organizations, drive learning culture, and provide governance frameworks. Pattern Generalization: Define organizational approach to pattern generalization, balance standardization with field flexibility, and build platform capabilities from field discoveries. Technical Writing: Innovate documentation approaches, maintain exceptional clarity, and lead documentation ...

ABOUT THE ROLE SERVICE MANAGEMENT is the guardian of end-to-end technology service performance and compliance across the Partnership. Ensuring our IT services operate successfully and align with business requirements, this role acts as a key driver in delivering the Partnership Plan while assuring services operate within … lead, and assure the design, execution, and quality of vital IT operational processes—including IT Operational Risk, Disaster Recovery & Business Continuity, Capacity, Service Level Management, Service Performance Insight, Service Design/transition and Knowledge Management. You will directly lead a dedicated team (including Service Assurance Leads and Service ...

responsible for leading the day-to-day operation of the Service Desk, ensuring high-quality incident and request handling, effective queue and performance management, and resilient first line I.T support for over 4000 internal and external users. The role provides leadership to 2 Team Leaders and 10 Analysts, driving … call’ rota. Manage the day-to-day operation of the Service Desk, ensuring effective handling of incidents, service requests, queries and escalations Oversee queue management, ticket progression, aged ticket follow-up, workload distribution and service continuity Ensure tickets are logged, categorised, prioritised, updated, escalated and resolved in line with ...

creation of merged documents, mailing lists, labels, hyperlinks, and fillable forms. Assist with the creation of spreadsheets and presentations. Adhere to incident management, change management and knowledge management processes and best practices. Ensure effective incident lifecycle management by carrying out comprehensive information gathering and documenting … where required. Ensure end users are kept up to date with progress on their incidents and requests using effective communication and keeping the Service Management System up to date. Must also track multiple similar incidents and be able to identify and initiate Major Incidents, communicating these to IT colleagues ...

that drives the next stage of growth. This profitable, product-led SaaS business has an established enterprise customer base and a sophisticated knowledge platform built natively within Microsoft 365. The product brings knowledge management, enterprise search, intranets, extranets, client portals and embedded AI together within one platform. … market planning and sales enablement. You can also show how your work influenced pipeline, qualified leads or revenue. Experience around Microsoft 365, SharePoint, knowledge management, enterprise search, digital workplace technology or content platforms would be particularly valuable. You’ll need to move comfortably between strategy and execution. ...

Kick your ITSM career up a notch by joining a fast-growing software technology company looking for a hands-on Service Management Analyst to help shape how they deliver customer support. Reporting and partnering directly with the Head of Customer Success, and working closely with Product and Engineering … coordination through to customer communication and post-incident review ( NOT fix; we have 1st through 3rd line support functions) Build a lightweight problem management practice that drives recurring issues to a permanent fix with Engineering & Product. Act as the bridge between Customer Success, Product and Engineering, defining clear escalation ...

Fortune 500 clients and government agencies trust eGain AI knowledge solution to improve customer experience and reduce cost of service. Top rated by Gartner, eGain AI Knowledge Hub orchestrates AI and experts to deliver trusted answers to customers, agents, and field staff. We dream big and sweat details. … take ourselves too seriously. If work is fun for you, talk to us. We will not waste your time. Ride the AI Knowledge Revolution The enterprise world just woke up: trusted knowledge isn’t a nice-to-have—it’s the fuel AI runs on. At eGain ...

Payroll operations Configure and enhance HCM functionality Gather and document business requirements Support Oracle quarterly releases and legislative updates Assist with testing, documentation and knowledge management Collaborate with HR and business stakeholders on change initiatives Required Skills & Experience Active DV Clearance Strong Oracle Fusion HCM experience Expertise across … Core HR and Payroll Knowledge of Absence Management and Time & Labour Experience supporting live Oracle Cloud services Strong requirements gathering and stakeholder management skills Understanding of Oracle security concepts Desirable UK Payroll legislation knowledge OTBI or BI Publisher reporting experience ServiceNow, Jira or Tosca experience Public ...

systems Ensure SLA compliance and accurate ticket updates Adhere to security, compliance, and confidentiality requirements Provide remote support for on site engineers Contribute to Knowledge Management and Continual Service Improvement Participate in team meetings and actively contribute towards the business’ activities Strive to maximize personal development and performance … take active part in performance reviews and personal development plans Maintain up to date technical knowledge through internal and external training provision. Operate according to the requirements of business-specific applications and processes and the broad application environments (e.g. order submission, stock control, timesheet submission, job closing, etc.) Your ...

manage day-to-day operations for a household-name global retail brand. You will balance hands-on technical escalation with hands-off team management to deliver high-quality support and maintain key service levels. Key Responsibilities Team Supervision: Lead, mentor, and schedule a team of Service Desk Analysts. … issues and route them to higher-tier teams when needed. Quality & Performance: Conduct ticket audits, monitor call quality, and track weekly/monthly KPIs. Knowledge Management: Maintain the Knowledge Base to improve first-line resolution and self-service options. Requirements Proven experience in a Team Lead, Senior ...

quality technical assistance is provided to all users while maintaining agreed service levels. You will balance "hands-on" technical escalation with "hands-off" people management, driving continuous improvement across the service desk. Key Responsibilities Team Supervision: Lead a team of Service Desk Analysts, managing rotas, conducting … Service Delivery: Act as the guardian of SLAs (Service Level Agreements), ensuring incidents and requests are categorised, prioritised, and resolved within target timeframes. Escalation Management: Serve as the first point of contact for technical and procedural escalations, ensuring complex issues are moved to the correct higher-tier teams. Quality ...

development. Service Delivery: Act as the guardian of SLAs, ensuring all incidents and requests are accurately categorised, prioritised, and resolved within target timeframes. Escalation Management: Serve as the first point of contact for technical and procedural escalations, ensuring complex issues are swiftly routed to higher-tier teams. Quality Assurance … customer service and technical accuracy. Reporting & Analysis: Generate weekly and monthly KPI reports to identify technical trends, recurring faults, or team training gaps. Knowledge Management: Maintain and expand the Service Desk Knowledge Base to empower analysts and promote end-user self-service. What We Are Looking ...

service requests and change, reporting honestly on where things stand and what you are doing about it Chair or oversee incident, problem and change management processes, including major incident response and post-incident reviews Work with the functional consultants to prioritise and sequence incoming work: quick fixes, sprint-based … where resourcing or skills gaps threaten delivery Own service governance: service reviews, reporting packs, continuous improvement plans and any supplier or third-party performance management Ensure test evidence, configuration records (via ConfigSnapshot) and documentation are actually being produced and kept current, not just promised Contribute to and maintain ...

ownership, governance, optimisation and continuous improvement of the platform once live. You'll be comfortable working across the Atlassian ecosystem, including Jira, Jira Service Management, Jira Work Management and Jira Assets, creating a scalable, integrated platform that supports teams across VoCoVo. A critical element of this role will … configuring Jira platforms from the ground up, beyond day-to-day administration of existing environments. Experience across the Atlassian ecosystem, including Jira Service Management (JSM), Jira Work Management (JWM), Jira Assets and related plugins/tools. You've previously built and scaled Jira as an enterprise-wide platform ...

including targeted marketing audience selection lists, detailed segmentation analyses, customer insight and the development of dynamic data dashboards that empower decision-making. Support lead management processes involving delivery of leads to retailers, including testing of new lead sources. Support the Customer Data Manager and Customer Experience Manager with data … solutions. Engage with AG departments on central projects related to customer data and customer experience, fostering collaboration and alignment across the organisation. Enhance departmental knowledge management by updating and maintaining Confluence pages and process documentation related to areas of responsibility, ensuring accessibility and clarity for all stakeholders What ...

+ benefits) Travel: One week per month in Oslo, plus occasional travel to Sofia Key Skills: B2B SaaS, Customer Support Leadership, Zendesk, ITIL Service Management, SLA & KPI Management The Opportunity We are recruiting a Head of Customer Support for a growing international B2B SaaS organisation that provides digital … develop customer support teams operating across multiple geographical locations, creating a consistent and high-quality experience for B2B customers. You will introduce clearer service-management practices, optimise Zendesk, strengthen the use of operational data and develop a multi-tier support model that provides the right level of service ...

ideal for a professional with strong hands-on experience in BMC Helix ITSM, BMC Remedy, Helix Discovery (ADDM), CMDB, ITSM integrations, and ITIL Service Management . The successful candidate will be responsible for designing, implementing, migrating, integrating, and supporting enterprise BMC Helix ITSM solutions while working closely with architects … Preferred) Key Responsibilities Design, develop, and implement end-to-end BMC Helix ITSM solutions across Incident, Problem, Change, Release, Asset, CMDB, Service Request and Knowledge Management. Lead migration activities from BMC Remedy on-premise environments to BMC Helix SaaS. Design and develop integrations using REST APIs, SOAP Web Services ...

Responsibilities \n \n Design, develop, and implement end-to-end BMC Helix ITSM solutions across Incident, Problem, Change, Release, Asset, CMDB, Service Request and Knowledge Management. \n Lead migration activities from BMC Remedy on-premise environments to BMC Helix SaaS. \n Design and develop integrations using REST APIs, SOAP … rules. \n Provide Level 3 production support, platform administration, upgrades, patching and performance optimisation. \n Work closely with business stakeholders, Solution Architects and Service Management teams to deliver scalable ITSM solutions aligned with ITIL v4. \n Produce technical documentation, solution designs, architecture diagrams and operational runbooks. \n Mentor junior ...